Total 1,387 F&B / Tourism / Hospitality job vacancies in singapore river

JOB SUMMARY

To assist in the supervision of the Kitchen staff; to ensure food preparation is done according to Marriott standards of food quality, presentation and sanitation.

DUTIES AND RESPONSIBILITIES

1. Guide and show the junior in the pastry production, coffee break, buffet set up and function set up.
2. Making sure all daily functions, seminar coffee break are in time (half an hour before the function time.
3. Control all the pastry and bakery order stocks.
4. Attend BEO meeting if Pastry Chef off duty.
5. Check all buffet set up in café are done correctly (name tags, clean standard decoration on cake) daily in breakfast, hi-tea, lunch and dinner.
6. Room service room amenity.
7. Check on all a la carte stock, available, fresh, date and labelled.
8. Work closely with Pastry Chef on the 39 points checklist.
9. Check on goods send in by outside supplier, make sure goods are acceptable (Quality Control)
10. Contribute new ideas or try out new recipes on cakes, desserts and show pieces together with the Pastry Chef.
11. Any other duties as may be assigned from time to time.

JOB REQUIREMENTS

• At least 1 year of experience in similar capacity
• Able to work in a fast-paced environment
• Able to multi tasked and committed to the quality of food served
• Excellent working attitude and willing to constantly grow his/her skills

Job Responsibilities include, but not limited to:

1. ADMINISTRATION

• Daily record for receipt and issues of linen
• Record special room items sent for laundry e.g shower curtain, room curtain etc
• Record and follow up on outstanding uniform, room and f&b linen not returned from laundry contractor
• Record issuance of uniform, shoes etc to staff.

2. LINEN CONTROL

• Count and issues F & B linen on exchange basis
• Distribute room linen to maid’s station
• Count and check incoming linen from laundry contractor
• Sorts out stained and torn linen for condemnation, rewashing or mending.

3. UNIFORM CONTROL

• Check and record of soiled uniform before sending to laundry contractor
• Issuance of uniform to staff
• Follow through with laundry contractor on all uniforms returned and outstanding.
• Ensure staff who resigned return all uniforms that had been issued.

4. OTHERS

• Iron or touch up F&B outlets tablecloths, cushion covers, runners etc.
• Carry out simple alternation, mending and sewing for uniform
• Count and wash restaurant and rooms face towels and T-shirt
• Weekly check on the stock level for chemical use for laundry and inform Supervisor on replenishment needed.
• Report any missing discrepancies, health or safety hazard to Supervisor
• Perform any other duties as may be assigned from time to time by management.

As a Room Attendant, You will be part of a dynamic team to ensure the highest standard of room and public area cleanliness. You will be responsible but not limited to:

1. Cleaning and servicing guest rooms for a pleasant and comfortable experience for guests.
2. Ensure that all rooms are inviting and clean and they address all guest queries politely and knowledgeably.
3. Changing of bed linen and making of beds.
4. Replacement of used towels and other bathroom amenities, such as shampoo and soap.
5. Vacuums carpets.
6. Dusts and polishes furniture.
7. Empties trash containers and ashtrays.
8. Restocks beverages and food items in the minibar

Requirements

1. Meticulous with an eye for details
2. Able to work in fast-paced environment
3. Service Oriented

For more information, visit www.goodwoodparkhotel.com

Please be informed that only shortlisted candidates will be notified.

Ginza Sushi Ichi, one Michelin star Japanese fine dining restaurant in Orchard area is seeking servers to join our award-winning team. Experience is not a must as training will be provided, but will be an added advantage.

Successful applicants will be entitled to the following employee benefits:

• Competitive salary.
• Generous monthly incentive upon hitting sales targets.
• Daily meal allowance.
• Substantial tips.
• Medical reimbursement.
• Relaxed working environment.
• 6 days work week with 2 additional off-in-lieu per month.
• 2 hours meal break.
• Uniform provided with laundry service.

Interested candidates, please apply directly with your CV.

1. CHECK-IN

Welcome guests upon their arrival with greetings and assigned rooms

Confirm with guest on their length of stay, special requests, room rate, room type, number of rooms and mode of payment and/or deposit upon arrival.

Register guests collecting necessary information (ie: Contact details, Date of Birth, Passport or Identification card details)

Explain hotel facilities and amenities to guest

Upsell additional facilities and services, when appropriate.

Arrange for the Bellhop’s services to assists with guest’s luggage and room guest when necessary.

2. CHECK-OUT

Confirms with the guests on the name, room number and mode of payment upon checking out and assists with settlement.

Checks with the guests on any consumption from the mini bar and confirms with the Housekeeping staff.

Arrange for the Bellhop’s services to assists with guest’s luggage when necessary.

Arrange for taxis upon the request by the guests.

Attends to billing enquiries if required.

3. CASH FLOAT

Ensures that the amount of cash float is checked and tallied daily after shift handover.

4. NIGHT DUTIES

Ensure room rate reflected tallies with correspondence

Prepares and print necessary reports (Arrival / HSKP Status / Rate / Breakfast)

Ensure settlement of all 3rd Party TA accounts on a daily basis.

Ensure settlement of Long Term Guest bills on a monthly basis.

Ensure necessary discount or adjustment for Long Term Guests are applied

Bring forward all No-Show bookings in accordance to hotel guidelines.

No Show reservations are to be highlighted to Room Reservations Team.

Ensure to send message reminder to guest with High Balance/Credit Limit.

5. CLOSING SHIFT

Reconciles Cashier totals with the Opera Cashier Shift Closing for Cash Payment, Credit Card and E-Payment.

Ensure necessary supporting documents and vouchers are submitted.

Ensure that cashier closure tallies before submission to Finance AR Team.

6. OTHERS

Performs allocation of rooms based on guest reservation preferences on daily basis.

Ensure weekly stock order when stock par reach minimum.

Ensure daily task completed and/or otherwise handover to the next shift.

Respond to telephone and in-person inquiries in a timely and professional manner.

Performs any other duties as may be assigned from time to time by Management.

The F&B Manager will be in-charge of the restaurants in Goodwood Park, ensuring that guests have the best overall experience when dining in.

Your responsibility includes:

1. Lead and manage the daily operations of the restaurant, ensuring smooth and efficient service.
2. Analyzing and planning restaurant/function rooms sales levels and profitability.
3. Manage scheduling and staffing levels to meet operational requirements.
4. Planning of Restaurant Menu menus and beverage list.
5. Recruitment, training, coaching and managing staff discipline.
6. Handle guest feedback and complaints

Requirements:

1. Proven experience in a restaurant management setting, preferably in hotels.
2. Extensive knowledge of fine dining etiquette and culinary trends
3. Adaptable to a fast paced environment
4. Passion in providing the best restaurant experience

Please be informed that only shortlisted candidates will be notified.

DUTIES AND RESPONSIBILITIES

• Maintains the efficiency of the Guest Services/Information, Bell Service, Doorman.
• Checks on grooming standard of all Bell staff when they are on duty.
• Ensures that all guests approaching the Guest Services Desk are attended to immediately.
• Ensures a high standard of discipline and professionalism is maintained among the staff according to the desired expectations of the hotel.
• Maintains a good relationship between Management, staff and guests. Attends to their requests and enquiries.
• Assists with any requests from the guests as satisfactorily as possible.
• Keeps abreast of hotel information and current development in the hotel.
• Be fully competent to answer all enquiries on hotel grounds and facilities.
• Be aware of internal developments and provides facts to the guests.
• Ensures that all function notice boards are properly and correctly displayed.
• Ensures the cleanliness of the hotel lobby at all times.
• Maintains a control log sheet to record daily activities and forwards a copy to the Director of Rooms before 8.00 am.
• Records all official matters pertaining to guests e.g. delivery of items, parcels, email and correspondences to guest rooms and incidents involving guests.
• Endorses and indicates the time of each request made.
• Identifies potential vendor to provide services for the hotel and hotel guests e.g. Tour Operator/Limousine Service/Arrange Repair Services.
• Confirms on rates and services rendered based on contracts signed with vendors.
• Understands the hotel safety features and procedures in order to control emergency situations and provide assistance.
• Ensures that the hotel’s fire fighting team is well aware of the hotel’s fire safety procedures.
• Ensures that all incoming correspondence/emails and messages for hotel guests and staff are delivered promptly.
• Checks and dispatch all mails received to the guests and the respective departments concerned.
• Performs any other duties as may be assigned from time to time by the Management.

Requirements

• Professional Qualification in hospitality or any other relevant qualifications
• Able to work on a rostering shift basis

The Duty Manager manages the daily operations of the front office to ensure the efficient functioning of the team in accordance with the department's operating procedures and service standards. He/She develops operations plans, monitors room inventory and collaborates with other departments on special guest arrangements. He/She also manages personalised reception services for VIP guests, implements loyalty programmes and identifies and resolves deviations and irregularities in service operations.

Job Summary

- Assists the Director of Rooms in directing and supervising the activities of the Front Desk, Concierge, Bell Services, Telephone Department and Transport Pool.

- Responsible for welcoming guests and groups to the hotel, attending to guests’ queries, complaints and requests in the Lobby Area.

We are a Michelin-starred Japanese fine dining establishment, and would like to invite like-minded professionals to join us on our journey to please diners with our extraordinary Japanese cuisine. Applicants with experience in a Japanese fine dining environment will have and added advantage.

Selected candidates will be entitled to the following benefits:

• Competitive salary package.
• Generous monthly incentive upon hitting sales targets.
• Daily meal allowance
• Substantial tips.
• Medical reimbursement.
• Relaxed working environment.
• 6 days work week with 2 additional off-in-lieu per month.
• 2 hours meal break.
• Uniform provided with laundry service.

Interested candidates, please apply directly with your CV.

• Supervises and inspect cleaning of guestrooms, service areas, corridors, back of house and public areas as assigned. Ensure high standard of cleanliness is maintained in accordance to hotel expected standard.
• Assists in the training and directing of housekeeping attendants. Work with them in preparing rooms and public area as needed to meet schedule or as a process of their training.
• Co-ordinate with Front Office on room availabilities
• Performs duties of other housekeeping supervisors in their absence.
• Assists in accidents or emergencies. Informs Assistant Housekeeper/Executive Housekeeper of any accident so that an Accident Report can be raised.
• Initiates and liaises with the Executive Housekeeper on rooms to be blocked for thorough cleaning and supervises the programmed closely.
• Performs any other duties as may be assigned from time to time by Management.

Biospringer APAC is seeking an entry-level Finance & Data Analyst to support the Asia Pacific business.

This position is a key member of our Biospringer APAC team and Biospringer Finance team and will work in close collaborations with cross functional teams in APAC, China and France.

It includes 3 main responsibilities.

Reporting:
• To coordinate monthly closing activities with entities producing for and selling on APAC markets to ensure compliance with BIOSPRINGER & Group reporting procedures
• To analyse, prepare and consolidate the monthly reporting at BIOSPRINGER APAC level
• To conduct analysis to understand variances between budget/forecast and actual performance/results
• To perform margin analysis
• To communicate with BIOSPRINGER Global finance team and BIOSPRINGER entities to understand APAC performance
• To track, monitor, and feedback on variance analysis (i.e.: pricing, costing, OPEX, …) to respective stakeholders

Budgeting and Forecasting
• To coordinate budgeting and forecasting processses and activities at BIOSPRINGER APAC level in accordance with Group and BIOSPRINGER Budget guidance,
• To analyse, prepare and consolidate Budget at BIOSPRINGER APAC level for discussion with BIOSPRINGER Global team

Business Support
• To take charge of cross-functional projects aimed at optimizing BIOSPRINGER APAC results and to ensure regular monitoring
• To monitor profitability per product / customer and be part of pricing management with Marketing team
• To be a business partner to the Sales team, and Sales admin team, in case of overdue
• To support accuracy of our S&OP forecast thanks to Sales data analysis
• To ensure transfer price rules follows Group guideline
• To actively participate and deploy the Group's procedures & projects at the regional level
• To coordinate and support compliance project if needed
• To support BIOSPRINGER and Group’s enhancement initiatives / programs launched on BIOSPRINGER APAC scope

In the words of our team members - No Place Like Home!

Join a team of passionate, fun, and hustling Crew at Award-Winning and Top-Voted Best Brunch Spot in Singapore!

If you are passionate about delivering exceptional levels of food quality & culinary skills, join our Wild Honey family!

Visit Us at wildhoney.com.sg

Employment Highlights:

• 44 hours, 5 days per week.
• Meal Allowances
• Salary Increment
• Perks & Bonuses
• Achievement Awards
• Birthday Leave

Job duties & responsibilities:

• Respect job duties assigned during shift.
• Exercise complete understanding of orders from Chef de Partie/Sous Chef
• Listen and understand Chef de Partie/Sous Chef’s recommendations and corrections.
• Exercise personal hygiene through clean uniforms and grooming
• Work in absolute cleanliness and adhere to kitchen hygiene standard.
• Report defects of kitchen equipment
• Follow procurement goods receiving SOP and storage practices.
• Follow the daily production list strictly when preparing food items.
• Respect the shelf life of all food production and label accordingly to Standard Operating Procedure
• Minimized wastage of goods through good practice of First In First Out
• Follow the cleaning charts to ensure cleaning and maintenance are done accordingly.
• Able to prepare & perfectly cook all food items according to standard recipes.
• Establish good working relations with team member

Job Requirements:

• Minimum culinary certificate or equivalent with minimum 2 years of relevant experience
• Possess positive attitude towards task assigned.
• Eager to learn and progress.
• Ability to transfer what has been learnt/taught and to practice effectively.
• Is always punctual for work and well disciplined.

Join a team of passionate, fun and hustling Crew at Award-Winning and Top-Voted Best Brunch Spot in Singapore!

In the words of our team members - No Place Like Home.

If you love breakfast, loves being the muscle in the kitchen and passionate about delivering exceptional levels of food quality, we are looking for a Line Cook / Demi Chef / Commis to join our Wild Honey family. wildhoney.com.sg

Job Description

This position requires the activities during his shift for kitchen operation from food preparation to final production. It also involves maintaining of food quality served and the waiting period for serving. It involves following closely the instruction and duties assigned by Chef de Partie/Sous Chef

• Respect job duties assigned during shift
• Exercise complete understanding of orders from Chef de Partie/Sous Chef
• Listen and understand Chef de Partie/Sous Chef’s recommendations and corrections
• Exercise personal hygiene through clean uniforms and grooming
• Work in absolute cleanliness and adhere to kitchen hygiene standard
• Report defects of kitchen equipment
• Follow procurement goods receiving SOP and storage practices
• Follow the daily production list strictly when preparing food items
• Respect the shelf life of all food production and label accordingly to Standard Operating Procedure
• Minimized wastage of goods through good practice of First In First Out
• Follow the cleaning charts to ensure cleaning and maintenance are done accordingly
• Able to prepare/cook perfectly all food items according to standard recipes
• Establish good working relations with team members

Qualifications

• Minimum culinary certificate or equivalent with minimum 2 years of relevant experience
• Possess positive attitude towards task assigned
• Eager to learn and progress
• Ability to transfer what has been learnt/taught and to practice effectively
• Is always punctual for work and well disciplined

Staff Benefits:

• 44 hours / 5 days work week
• MOM-compliant Leaves
• Birthday Leave
• Perks & Bonuses
• Salary Increments
• Employee Allowances
• Achievement Awards
• Health insurance & Medical Benefits
• Meal Allowances

Interested for an interview, click "Apply" or send your CVs to [email protected]

Brief description of the Restaurant

YAKINIQUEST - a Japanese BEEF YAKINIKU fine-dining concept restaurant

Dynamic, Fun & innovative Japanese Company with audacious ideas in spreading the power of Yakiniku around the world!

A company with values: Firm dedication to career Development, wholeheartedly(Omotenashi) , innovative, responsibility & sincerity

Job Descriptions

• Working at Japanese Fine-Dining concept Yakiniku restaurant
• Serving and giving presentations of food & drinks to guests as well as help grilling beef at guest's table
• Taking orders, making drinks, and settling bills
• Cleaning and preparing for the operation
• Ensuring that guests are having a great time throughout their dining experience

Job Requirements

• Passionate and team-oriented character
• Non-selfish and willing-to-learn attitude
• Experience working in hotels, high-end restaurants or Japanese restaurants is advantageous. *but not mandatory
• Able to communicate in English
• Beginners also welcomed

Benefits

• Health insurance
• Monthly sales Incentive Program
• Staff meal provided
• Staff discounts and Referral Incentive Program (up to $200),
• Birthday Vouchers/Yearly vouchers
• Career/Self development Grant
• Payout of unused AL/PH
• Opportunities to progress internally
• Performance review half-yearly

Working hours

• 5 day work week | 44 hours work week
• 10:30am to 10:00pm (1.5hr break) daily

TCS Central Pte Ltd is the operating company for Tanamera Coffee.

Established in 2013 in Jakarta, Tanamera Coffee aims to make Indonesia famous for its Specialty Coffee. Blending casual Indonesian Epicurean fare with our award winning coffees, we intend to showcase the very best of food & coffee that Indonesia has to offer, in an upbeat & welcoming cafe environment.

Role Responsibilities

We are currently looking to hire a Pastry Cook.

This is a full-time on-site role based in our Bakery Kitchen in Robertson Quay, Singapore. Working with the Head Chef and Chef De Partie (Pastry), you will be working on the production bakes for our Pastries range, in coordination with our outlets and events.

• This job may involve early morning shift work.
• Ensure smooth day-to-day operations of the bakery kitchen
• Monitoring the stock of baking ingredients, ordering new supplies, ingredients, and equipment for the pastry section, when needed.
• Communicating with outlets and events team to ensure smooth fulfilment of orders and handling of products.
• Coordinate all the pastry and bakery preparation and production with the CDP
• To ensure the cleanliness of the kitchen rotation of the stock is maintained
• To ensure a smooth handover of Bakery operations between shifts
• Help to R&D new product with the support of the Cost Controller and CDP
• Plan the pipeline for Bakery items across the outlets with the Operations Managers, including when to launch or discontinue items.

Job Requirements

1. Min 2 years experience in similar capacity
2. Experience with Indonesian or Nyonya pastries is a plus
3. Experience with all aspects of pastry & dessert making is a plus
4. Positive professional attitude
5. Independent and self-motivated
6. Able to work under pressure and to deadlines.
7. Willing team player
8. Organised
9. Passionate
10. Creative mind

If you feel you have the right skills & personality, do drop us a copy of your resume/CV with a picture of your good self to [email protected] & we will be in touch for an interview!

In the words of our team members - No Place Like Home!

Join a team of passionate, fun, and hustling Crew at Award-Winning and Top-Voted Best Brunch Spot in Singapore!

If you are passionate about delivering exceptional levels of food quality & culinary skills, join our Wild Honey family!

Visit Us at wildhoney.com.sg

Employment Highlights:

• 44 hours, 5 days per week.
• Meal Allowances
• Salary Increment
• Perks & Bonuses
• Achievement Awards
• Birthday Leave

Job duties & responsibilities:

• Provide excellent restaurant customer service experience.
• Maintain the stock service areas with supplies such as condiments and tableware’s.
• Provide menu recommendations appropriately.
• Attend to customers’ needs promptly and professionally.
• Adhere to personal & food safety procedures.
• Maintain cleanliness and the hygiene of the restaurant.
• Perform any other duties assigned by manager.
• Assist in serving food and beverage to guest.
• Assist in packing food orders in kitchen for both dine in, online & takeaway orders.
• Assist in taking order, seating guests, restaurant cleanliness, clearing tables, sweeping, mopping etc

Job Requirements:

• Willing to perform shift work schedule during weekends and public holidays.
• Basic qualification of N Level, O-Level, Diploma or at least 1 year F&B service crew experience
• Candidates with no experience are also welcome to apply.
• Team player with strong communication skills
• Pleasant personality and well-groomed
• Relevant experience will be an advantage.
• Ability to work independently and in a team.
• Physically and mentally fit and able to work in a fast paced and demanding environment.
• with or without will be considered as training will be provided
• Candidate without basic food hygiene course will be required for the course. paid by company.
• Warm personality and ability to interact with people and create an upbeat, fun atmosphere.

In the words of our team members - No Place Like Home!

Join a team of passionate, fun, and hustling Crew at Award-Winning and Top-Voted Best Brunch Spot in Singapore!

If you are passionate about delivering exceptional levels of food quality & culinary skills, join our Wild Honey family!

Visit Us at wildhoney.com.sg

Employment Highlights:

• 44 hours, 5 days per week.
• Meal Allowances
• Salary Increment
• Perks & Bonuses
• Achievement Awards
• Birthday Leave

Job duties & responsibilities:

• Respect job duties assigned during shift.
• Exercise complete understanding of orders from Chef de Partie/Pastry Chef
• Listen and understand Chef de Partie/Pastry Chef’s recommendations and corrections.
• Exercise personal hygiene through clean uniforms and grooming
• Work in absolute cleanliness and adhere to kitchen hygiene standard.
• Report defects of pastry equipment
• Follow procurement goods receiving SOP and storage practices.
• Follow the daily production list strictly when preparing pastry items.
• Respect the shelf life of all food production and label accordingly to Standard Operating Procedure
• Minimized wastage of goods through good practice of First in First Out
• Follow the cleaning charts to ensure cleaning and maintenance are done accordingly.
• Check and record both chiller and freezer temperature when on shift
• Able to prepare and perfectly bake all pastry items according to standard recipes.
• Establish good working relations with team members.

Job Requirements:

• Minimum culinary certificate or equivalent with minimum 1 year of relevant experience in similar capacity.
• Possess positive attitude towards task assigned.
• Eager to learn and progress.
• Ability to transfer what has been learnt/taught and to practice effectively.
• Able to work on Weekends and PH
• Is always punctual for work and well disciplined

We are a Michelin-starred Japanese fine dining establishment, and would like to invite like-minded professionals to join us on our journey to please diners with our extraordinary Japanese cuisine. Applicants with experience in a Japanese fine dining environment will have and added advantage.

Selected candidates will be entitled to the following benefits:

• Competitive salary package.
• Generous monthly incentive upon hitting sales targets.
• Daily meal allowance
• Substantial tips.
• Medical reimbursement.
• Relaxed working environment.
• 6 days work week with 2 additional off-in-lieu per month.
• 2 hours meal break.
• Uniform provided with laundry service.

Interested candidates, please apply directly with your CV.

Ginza Sushi Ichi, one Michelin star Japanese fine dining restaurant in Orchard area is seeking servers to join our award-winning team. Experience is not a must as training will be provided, but will be an added advantage.

Successful applicants will be entitled to the following employee benefits:

• Competitive salary.
• Generous monthly incentive upon hitting sales targets.
• Daily meal allowance.
• Substantial tips.
• Medical reimbursement.
• Relaxed working environment.
• 6 days work week with 2 additional off-in-lieu per month.
• 2 hours meal break.
• Uniform provided with laundry service.

Interested candidates, please apply directly with your CV.

To supervise, coordinate and direct various functions appointed by Chief Steward, ensuring that standards of preparations and services are in line with hotel’s standards.

KEY RESPONSIBILITIES:

• Ensure all functions/events are fully set in accordance to requirements/ instructions as stated in Banquet Event Order and responsible for the smooth running of functions.
• Supervise, delegate and train associates to ensure they can perform their job effectively and efficiently.
• Ensure the cleanliness of all back areas and proper storage of all equipments.
• Assist Chief Steward to maintain labour and operating cost within budget and plan manpower in accordance to forecast events.
• Discuss all functions and outlets operating requirements with respective F&B and culinary team; ensuring sufficient par to support their operations.
• Assist Chief Steward to work closely with respective outlets and culinary team to minimize and control breakages.
• Assist in pest control and sanitation issues for front and back of the house.
• Supervise night cleaning works ensuring that the contractors complete their tasks in accordance to our standards.
• Work closely with Engineering on maintenance issues, to ensure the operating equipments are safe and in good working condition.
• Maintain high standards of quality control, hygiene, health and safety within the work area.

General Mission:

• To provide administrative support and assistance within the framework of the Food & Beverage Division.  
• Assist the F&B Operations Manager / Assistant F&B Manager with the responsibility of running the TASTE restaurant, Le Bar & Banquet in accordance with our brand standards.

Responsibilities:

• To assist the F&B Operations Manager / Assistant F&B Manager on various administrative work. 
• Attend the daily Food & Beverage briefing and any other meetings as required. To prepare minutes of various meetings such as Food & Beverage Bi-weekly Meetings, Christmas Meetings, etc.
• To follow up closely with our Sales and Marketing Department on pre-marketing material, working closely with the F&B Operations Manager to come up with marketing content for the department.
• To assist in printing all menus and food tags for the TASTE Restaurant, Bar & Banquet events.
• To prepare various memorandums for the Food & Beverage Department and issue them to the departments concerned.
• To reply to all emails on inquiries or assistance from other departments or external customers.
• To assist and ensure the smooth operation of the Department and to deliver a consistent quality of service according to the standard set.
• To be in attendance during the peak hours of service and to provide support and assistance to the Food & Beverage outlets, Banquet events & Service Team as and when needed.
• To report any malpractice, irregularity, or discrepancy to the F&B Operations Manager immediately.
• To have product knowledge pertaining to the restaurant. To ensure good working relationships among the supervisors and colleagues within the Department.
• To work closely with all supporting departments and to be constantly aware of the appearance, condition, and working environment of all areas within the Hotel.
• Ability to work independently and efficiently with minimum supervision and have a positive attitude.
• To finalize all details for the Food & Beverage Department with the F&B Operations Manager and obtain his/her approval before distribution.
• Makes procedural recommendations and ensures enforcement of existing policies and procedures.
• Responsible for the atmosphere in the Food & Beverage Department and takes all necessary actions to improve it or meet the requirements of the guests.
• Makes frequent suggestions to the Management about improvement of general operations, cost control, and profitability.
• Makes contact with the seminar and group organizers.
• Strive to implement the Accor Vision and demonstrate active use of the Accor Values at all times

The position is responsible to act as the point of reference for guests who need assistance or information. The Concierge Agent understands guests’ needs and requests and provides them with personalised solutions for hotel offerings and Singapore-specific activities and attractions.

Primary Responsibilities 

Executives Concierge Core Tasks

• Accommodates all guest needs and requests with focus on guest service, anticipating guest needs, and creating memorable experiences through personalised service.
• Takes responsibility and ownerships for all resident and visitor services rendered by the Concierge section. Carries out any other duties as and when assigned by the management of the hotel and department.
• Ensures the smooth running of the Concierge section by performing all tasks in adherence with the code of ethics as issued by Raffles Hotel Singapore.
• Ensures service standards and individual performance is aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Deals with External Stakeholders

• Arranges, coordinates and monitors limousine services to ensure all guests receive the appropriate attention from departure to arrival of the booked vehicle and that revenue is maximised without compromising the service experience and perception of the guest.
• Arranges coordinates and monitors any travel, ticket, tour, and attraction bookings as well as offsite restaurant reservations that are arranged by the Concierge section.

Deals with Internal Stakeholders

• Works with the Doormen and Porters, Reception and Raffles Service team and maintain good inter-departmental relationships, especially with Housekeeping and Butlers to ensure seamless customer service.
• Promotes in-house facilities and inter-hotel sales and maintain good inter-divisional relationships to ensure seamless customer service.
• Addresses any security incidents and guest complaints to the Lobby Manager and reacts proactively when suitable and appropriate.

Improves Quality of Product and Services

• Ensures guests receive the experience as detailed brand Standard Operation Procedure (SOP), Raffles Hotel Singapore Local Standard Operation Procedure (LSOP) as well as Leading Quality Assurance (LQA) standards, and aim to achieve the scores and goals set by management.
• Adheres to Workplace Safety and Health (WHS) policies and procedures.

The position is responsible for ensuring that accurate processing and reconciliation on the credit card payments and adjustment into Property Management System (PMS) and to assist Credit Manager in maintaining the proper accounts receivable procedures within the hotel in accordance with local and corporate policies and procedures.

Primary Responsibilities

Accounts Receivable and Credit Section

• To sort the daily paperwork according to the outlet cashier shift close report and pass on the paperwork to the respective colleague from AR and Income audit.
• To key in the credit card transactions base on credit card type onto the excel provided. To resolve the variance of credit card transaction on the same day if there is any variance arise.
• To save all the credit card reports from Adyen portal (Acquirer) on daily basis.
• Ensure that all credit card transactions are verified for completeness and the accounts formally reconciled on a daily basis.
• Calculate and accurately post commissions.
• Promptly investigate all credit card disputes, liaising with the Front Office and the banks.
• Collate all necessary paperwork to justify credit card refunds and obtain sign off from the management before refunds can be processed.
• Assist Credit Manager on any billing reconciliation such as GrabandGo and Klook.
• Assist in any adhoc requirement.
• Ensure that all hotel systems and internal controls related to accounts receivable section are adhered to.
• Ensure the operation procedures are in accordance with PCI-DSS compliances.

Focus on Colleagues/Management Experience

• Attend to colleagues' queries promptly.
• Consistently offer professional, friendly and engaging service.
• Co-ordinate with various departments to ensure proper documents submission.
• Use a Heartist® approach – make the guests and colleagues Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.

Work as Part of the Finance Team

• Ensure to produce quality work at all time.
• Adhere to all timeline set.
• Build strong relationship with team member.
• Build a cohesive working environment and achieve together financial goal set.
• Be knowledgeable and play an active role in maintaining strict adherence to PCI-DSS compliances.

Involvement in Wider Job Function Relationships

• Maintain collaborative working relationship with all colleagues.
• Participate in training activities to improve knowledge and skills.
• Follow guidelines provided in colleagues’ handbook.
• Understand emergency procedures, health & safety requirements.
• Ensure service standards and individual performance is aligned with AccorHotels Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contribute to the hotel’s Corporate Social Responsibility efforts by supporting the Planet 21 program.

The Raffles Service Agent delivers friendly and professional service that meets guest’s reservation experience expectations prior to their arrival.

Primary Responsibilities

Delivers Friendly and Professional Service

• Ensures smooth operation of Raffles Service department by attending to incoming calls, fax and emails that are pertaining to room reservation.
• Obtains all the necessary information to complete a room reservation in the Opera system, i.e. stay dates, flight details, rates, special requests and reservation notes.
• Completes the reservation process by combining all reservation details (including any Food and Beverage or Spa arrangements) and sending a confirmation to the guest.

Focuses on Guest Experience

• Supports guest’s decision to proceed with the reservation by providing accurate information on the price, room type, availability and the amenities.
• Is well versed with the preference of the regular guests and provide them with the consistent service anticipating their needs in advance.

Involvement in Wider Job Function Actions/Relationships

• Supports the Raffles Service colleagues to achieve upsell goals in various revenue streams.
• Coordinates with other departments (Front Office, Concierge, Food and Beverage, Raffles Spa, Housekeeping and Butler) on the guest’s needs and requirements.
• Works closely with Revenue department to be aware of the occupancy of the hotel (i.e. sold out dates, blackout dates and the need periods).
• Advises Raffles Service Manager of any deviations in rate applications or reservations arrangement.
• Maintains an accurate and updated filing system of all correspondence.
• Is familiar with hotel’s credit policies and handles billing instructions correctly.
• Performs clerical and administrative duties.
• Adheres to Raffles Hotel Singapore and Room Reservations department standard operating procedures, guidelines and grooming standards.
• Supports Accor Corporate programs, such as Planet 21.
• Ensures service standards and individual performance are aligned with Accor Hotels Values.

1) Assist in receiving, storing and issuing supplies and equipments for daily hotel operations.

2) Assist in issuing stationery and other store items to hotel staff and outlets.

3) Assist in performing inventory and physical stock checks on a regular basis.

4) Must be physically fit.

5) Must be able to communicate well with people.