Total 13 call center job vacancies in Information Technology category in changi road singapore

• The Data Center Technician will support essential data center operations, performing tasks to ensure equipment reliability and quick resolution of incidents.
• Handle tasks such as cabling, verifying port numbers, observing equipment indicators, and server reboots.
• Conduct media management, visual inspections, device reboots, and physical setup tasks (HDD connections, network cables, fibre SFP insertion, circuit migrations, and fibre cleanup).
• Escalate incidents according to priority and SLA requirements; manage high-impact system failures and track issues through to resolution.
• Use tools such as virtual fault locators, optical fiber identifiers, power meters, and OTDRs for diagnostics and repairs.

Requirements:

• Proven experience in data center operations and technical troubleshooting.
• Ability to manage incidents effectively and coordinate escalations as needed.

Thank you for your application and we regret that only shortlisted applicants will be notified

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EA (18C9514/R23118479)

We’re searching for a Data Center IT Operator to be part of our diverse team of talent here at NCS!

If you believe in going above and beyond, embodying excellence, and bringing people and technology together like never before, we would love to have a conversation with you!

What we seek to accomplish together:

• Perform shift duty to support 24x7 DC Operations stand-by duties for emergency.
• Assist to oversee the IT equipment hardware inventory on individual rack inside the DC
• On-site Management of works conducted within the Data Centre such as site preparation, site survey, network cabling, electrical wiring, air-conditioning, building power supply (including power generator) tests, infrastructure & System maintenance, on-site/off-site standby activities etc
• Coordinate preventive maintenance for Data Centre downstream infrastructure which includes Uninterruptible Power Suppler (UPS) systems, Water Detection systems, Fire Suppression systems, PDU, CCTV systems, Card Access systems etc.
• Operate Electronic Visitation Management System (Update Authorizer and customer access request accurately and promptly).
• Remote Hand Support (Media Management, Visual Inspection, Reboot devices, staging room, Physical connect/disconnect of HDD, network cable connectivity test, insertion of fibre SFP).
• Handle input and output media with due care for integrity of data and utility of media for subsequent use, including off-site storage.
• Perform Event Monitoring for Data Centre Facilities infrastructure to ensure they are functioning optimally (e.g. UPS, power, temperature control, humidity, water detection sensor, etc.)
• Perform event monitoring for IT Systems and Network infrastructure.
• Perform incident escalation. Ensure incidents are responded and attended to. To redirect for 2nd or 3rd Level resolution base on criticality, impact and customer Service Level Agreement (SLA).
• Manage and mitigate escalations of high impact system failures and assist in tracking the incidents till closure.

On behalf of our well-established Japanese multinational corporation client. We are seeking an experienced Data Center Engineer to oversee the day-to-day operations of our data center facilities.

The ideal candidate will have a strong background in data center maintenance, troubleshooting, and vendor management, with a proven ability to lead teams and ensure smooth, efficient operations.

Key Responsibilities:

• Oversee data center facility operations, including vendor coordination and equipment performance monitoring.
• Lead troubleshooting and recovery efforts during system or service failures.
• Develop and implement mid-to-long-term facility improvement plans.
• Conduct site tours and support customer-related inquiries.
• Establish and maintain standard operating, maintenance, and emergency procedures.
• Train and mentor Network Operations Center (NOC) staff for first-level troubleshooting.

Qualifications:

• Minimum 5 years of experience in data center operations and facility management.
• Basic knowledge of electrical and mechanical systems (generators, UPS, HVAC, etc.).
• Strong leadership skills with at least 3 years of team management experience.
• Proven experience in risk management, disaster recovery, and compliance.
• Excellent communication and customer service skills.

If you have a passion for managing cutting-edge data center facilities and leading a team to ensure operational excellence, apply today!

To apply, please send your latest resume, in word format outlining your relevant experience and qualifications to [email protected]. We look forward hearing from you.

Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days, please accept this as notification that you have not been shortlisted.

Please note that unfortunately, at this moment, our client is unable to extend support to candidates under the EP, SP, or WP schemes.

Thank you for your understanding.

EA Personnel Name: Ong Irene

EA Personnel Registration Number: R1980370

EA License no.: 21C0783

As a Senior Data Center Operations Engineer, you will work as a member of the team of engineers and be responsible for facilities in Singapore and oversee the overall health of the facilities.  You will be involved in 

• Workflow of day to day operations of the facilities. 
• Capacity deployment and forecasting. 
• Budgets and maintaining facility stock
• General operational uptime/maintenance scheduling
• Vendor management
• Facility Evaluation
• Builds and deployments
• Strategic global projects
• Cross organizational collaboration 
• Conduct all audits as required
• Coordinating with the onsite delivery and shipping of all equipment
• Developing, documenting and evangelizing a catalogue of standards and best practices for data center operations
• Functioning as one of the main regional points of contact and be accountable for all vendors who operate inside of our data centers.  Will act as the operational point of contact for all builds, expansions and maintenances. 

Join Our Team at Thatz International Pte Ltd

Are you ready to embrace the new opportunities in the ever-evolving landscape of technology? At Thatz International Pte Ltd, we are committed to identifying exceptional talents to drive the growth of our Next-Generation ICT Engagement and Consultancy (Thatz2.0) or Outsourcing business in the new norm. If you're passionate about leveraging technology to make a difference, we want to hear from you!

With a track record of success since 1998, we prioritize Quality, Speed, and Technology to ensure the perfect match between candidate and job opening.

Our CORE VALUES:

· Integrity

· System

· Consistency

· Forward Looking

· Humanity, and

· Environmental Friendly

L1 Data Center Engineer

Job Title: L1 Data Center Engineer

Work Location: Downtown Core, Singapore

Job Type: 1 year contract, subject to renewal

About the Role:

The Data Center Engineer will oversee the optimal performance and maintenance of Data Center and ELV operations, including network cabling, IT hardware installation, and environmental monitoring. Your role includes managing Data Center infrastructure, responding to incidents, and ensuring compliance with service standards and agreements.

Primary Responsibilities:

· Perform facilities management related tasks in relation to the Data Center and/or Extra-Low Voltage (“ELV”) operations, including but not limited to structured network cabling, cable tracing, patching of cable and rack management, infrastructure and Data Center capacity planning.

· Responsible for the design and installation of structured network cabling, cable tracing, patching of cables and rack management in respect of infrastructure cabling used by the surveillance network.

· Responsible for the installation, removal, testing and labeling of all cross-connect cables (for e.g., cat6 cables, coax cables and fiber cables etc.).

· Responsible for the installation, re-location and removal of cabinets, racks, devices and other IT equipment inside the Data Center and ELV rooms.

· Responsible for the installation of IT hardware, including network switches, servers, shelves, intelligent Power Distribution Units (“iPDU”), rails, cable management and other IT equipment in the Data Center and ELV rooms.

· Maintain the cleanliness of the Data Center and ELV rooms.

· Liaise with the Facilities, Security and Surveillance teams to ensure optimal operation of electricity, heating, ventilating, air-conditioning and monitoring environments within the Data Center and ELV rooms.

· Responsible for the configuration and management of Data Center equipment, including IP Kernel based Virtual Machine, iPDU and Data Center Infrastructure Management (“DCIM”) software.

· Maintain and update DCIM software to the latest version.

· Monitor and manage the physical health of the network and server environments.

· Follow established processes used by the Data Center operations (“DCO”) team, participate in regular process review and maintain service standards as defined in the relevant Operational Level Agreements/ Service Level Agreements.

· Respond to priority 1, 2 and 3 incidents following the standard incident response procedures and assist with the resolution of such incidents.

· Manage and handle ticket management and queue monitoring (i.e. incident, service and change requests) for network and systems queues.

· Providing project support, including but not limited to updating timesheets, and updating and maintaining DCO team documentation.

· Any other ancillary tasks or works as and when requested and assigned by the Company.

Job Requirements:

· Diploma or Bachelor’s degree in Computer Science, Information Technology, or related field.

· Minimum of 3 years’ hands-on experience in providing Data Center support.

· Minimum of 1 years’ experience in providing Windows and Unix support.

· Ability to work independently with minimal supervision.

· Able to communicate messages clearly and concisely.

· Ability to maintain high-quality performance and constantly deliver results in a timely manner.

· Required to undergo Casino Regulatory Authority (CRA) checks.

How to Apply:

Ready to join Thatz? Send your resume to [email protected].

Shortlisted candidates will be contacted.

Equal Opportunity Employer:

We are committed to fair employment practices and consider all applications based on merit. We encourage diversity and do not discriminate based on race, religion, gender, or any other characteristic.

Data Protection:

Your privacy matters to us. By applying to this job advertisement, you consent to the collection, usage, and/or disclosure of your personal data in compliance with the Personal Data Protection Act.

Our Associate Recruitment Company:

Established in the Year 2000, Thatz Resources Pte Ltd(Agency License No. 04S4557) has been dedicated to matching top IT talent with our clients’ needs across all levels.

Stay Connected:

Follow us on Instagram, Facebook, LinkedIn, and Telegram to stay updated on our latest offerings and industry insights. Join our online community to explore endless possibilities with us!

Instagram: https://www.instagram.com/thatz_international

Telegram: https://t.me/EmployMebyThatz

Facebook: https://www.facebook.com/profile.php?id=100091735044533

LinkedIn: https://www.linkedin.com/in/thatz-recruiter-25234548

Stay Safe and Healthy!

Take care of yourself and those around you.

As the Site Consultant for a Global/Regional Data Center I ensure effective and timely coordination of CI Infrastructure activities and overall management of the specified sites by applying the GDC/RDC processes, services and tools.

Consulting

• Coordination of customer projects/activities within the GDC/RDC
• Interface to customer & order teams (first point of contact) to fulfill requirements
• Supports internal coordination (incl. prisonization) of timelines & task for HW installations
• Consults and documents the datacenter service scope
• Consults other PSOs teams and solutions teams as well as the datacenter teams in their activities in the GDC/RDC
• ACI Rollout Coordination

Data Center Management

• Integrate CI standards & products into the GDC/RDC
• Build and maintain a relationship with relevant stakeholders and customer for the GDC/RDC
• Define, report and improve relevant KPIs
• Coordinates quality management activities
• Supports business planning in alignment with controlling

Processes, Tools & Standardization

• International standardization and global alignment of processes
• Coordination of global teams to improve service and ensures local and international knowledge transfer
• Design, implement and documents new standards and processes for the service
• Coordinate tool landscape and implements requirements
• Supports business planning in alignment with controlling

Vendor / ESP Management

• First point of contact for service management
• Service package maintenance
• Financial planning & tracking
• Concept creation for upcoming requirements

Logistic Management

• Supports remarketing and logistics processes

Other Tasks

• Coordinate audits
• Planning & Coordination of Projects and new IT-Rooms and/or buildings
• Supports other teams PSO in their audits for datacenter related topics
• Required knowledge competencies and attributes
• Skill/Competency Cluster: Consulting Knowledge

Join Our Team at Thatz International Pte Ltd

Are you ready to embrace the new opportunities in the ever-evolving landscape of technology? At Thatz International Pte Ltd, we are committed to identifying exceptional talents to drive the growth of our Next-Generation ICT Engagement and Consultancy (Thatz2.0) or Outsourcing business in the new norm. If you're passionate about leveraging technology to make a difference, we want to hear from you!

With a track record of success since 1998, we prioritize Quality, Speed, and Technology to ensure the perfect match between candidate and job opening.

Our CORE VALUES:

· Integrity

· System

· Consistency

· Forward Looking

· Humanity, and

· Environmental Friendly

L1 Data Center Engineer

Job Title: L1 Data Center Engineer

Work Location: Downtown Core, Singapore

Job Type: 2 year contract, subject to renewal

About the Role:

The Data Center Engineer will oversee the optimal performance and maintenance of Data Center and ELV operations, including network cabling, IT hardware installation, and environmental monitoring. Your role includes managing Data Center infrastructure, responding to incidents, and ensuring compliance with service standards and agreements.

Primary Responsibilities:

· Perform facilities management related tasks in relation to the Data Center and/or Extra-Low Voltage (“ELV”) operations, including but not limited to structured network cabling, cable tracing, patching of cable and rack management, infrastructure and Data Center capacity planning.

· Responsible for the design and installation of structured network cabling, cable tracing, patching of cables and rack management in respect of infrastructure cabling used by the surveillance network.

· Responsible for the installation, removal, testing and labeling of all cross-connect cables (for e.g., cat6 cables, coax cables and fiber cables etc.).

· Responsible for the installation, re-location and removal of cabinets, racks, devices and other IT equipment inside the Data Center and ELV rooms.

· Responsible for the installation of IT hardware, including network switches, servers, shelves, intelligent Power Distribution Units (“iPDU”), rails, cable management and other IT equipment in the Data Center and ELV rooms.

· Maintain the cleanliness of the Data Center and ELV rooms.

· Liaise with the Facilities, Security and Surveillance teams to ensure optimal operation of electricity, heating, ventilating, air-conditioning and monitoring environments within the Data Center and ELV rooms.

· Responsible for the configuration and management of Data Center equipment, including IP Kernel based Virtual Machine, iPDU and Data Center Infrastructure Management (“DCIM”) software.

· Maintain and update DCIM software to the latest version.

· Monitor and manage the physical health of the network and server environments.

· Follow established processes used by the Data Center operations (“DCO”) team, participate in regular process review and maintain service standards as defined in the relevant Operational Level Agreements/ Service Level Agreements.

· Respond to priority 1, 2 and 3 incidents following the standard incident response procedures and assist with the resolution of such incidents.

· Manage and handle ticket management and queue monitoring (i.e. incident, service and change requests) for network and systems queues.

· Providing project support, including but not limited to updating timesheets, and updating and maintaining DCO team documentation.

· Any other ancillary tasks or works as and when requested and assigned by the Company.

Job Requirements:

· Diploma or Bachelor’s degree in Computer Science, Information Technology, or related field.

· Minimum of 3 years’ hands-on experience in providing Data Center support.

· Minimum of 1 years’ experience in providing Windows and Unix support.

· Ability to work independently with minimal supervision.

· Able to communicate messages clearly and concisely.

· Ability to maintain high-quality performance and constantly deliver results in a timely manner.

· Required to undergo Casino Regulatory Authority (CRA) checks.

How to Apply:

Ready to join Thatz? Send your resume to [email protected].

Shortlisted candidates will be contacted.

Equal Opportunity Employer:

We are committed to fair employment practices and consider all applications based on merit. We encourage diversity and do not discriminate based on race, religion, gender, or any other characteristic.

Data Protection:

Your privacy matters to us. By applying to this job advertisement, you consent to the collection, usage, and/or disclosure of your personal data in compliance with the Personal Data Protection Act.

Our Associate Recruitment Company:

Established in the Year 2000, Thatz Resources Pte Ltd(Agency License No. 04S4557) has been dedicated to matching top IT talent with our clients’ needs across all levels.

Stay Connected:

Follow us on Instagram, Facebook, LinkedIn, and Telegram to stay updated on our latest offerings and industry insights. Join our online community to explore endless possibilities with us!

Instagram: https://www.instagram.com/thatz_international

Telegram: https://t.me/EmployMebyThatz

Facebook: https://www.facebook.com/profile.php?id=100091735044533

LinkedIn: https://www.linkedin.com/in/thatz-recruiter-25234548

Stay Safe and Healthy!

Take care of yourself and those around you.

Big Data Exchange (BDX) is a leading Pan Asian hybrid, hyperscale and edge solutions provider with assets located in Hong Kong, Singapore, Guangzhou, Nanjing, Indonesia and expanding footprints in SEA regions.

Our hybrid ecosystem provides colocation, Enterprise Services, private cloud services, disaster recovery services, and interconnect solutions across cloud service providers, telcos, internet exchanges and major data centers.

We power digital transformations and sustainability as part of our core values to provide mission-critical infrastructure for Enterprise IT workloads. To find out more, please visit www.BDxworld.com

Duties

• Oversee all aspects of the data center's critical physical infrastructure. Maintain high availability and performance while ensuring that all work performed within the site is done to high quality without impact to internal/external customers and maintain service level agreements.
• Work Closely with the leadership team to ensure all out operations are standardized across site.
• Work closely with the leadership team to ensure PUE optimization programs are planned and executed to improve efficiency.
• Manage teams of 24x7 engineers and technicians.
• Oversee operation and management of routine and emergency services on a variety of critical systems such as: switchgear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, etc.
• Engage in improvement projects, often requiring reaching out to a variety of internal and external support teams, and drive them from conception to completion.
• Act as an escalation point for Data Center facilities related issues / failures including responding to out-of-hours emergency calls.
• Overall site capacity management.
• Participates as part of the new facility/infrastructure design team.
• Incident Management including but not limited to communicating and coordinating activities and on-site staff during a complex customer-impacting incidents, drive root cause analysis and provide a clear direction and, drives approval for incident resolution.
• Ensure all safety procedures are adhered to while performing work.

Requirement

• Bachelor’s degree or above in Engineering or related field.
• 10+ years in directly managing a data center or multiple data centers.
• Engineering background with focus on MEP systems.
• Managing full life cycle of Data Centre assets and have experience working with Engineering teams to replace/ refurbish Old Data Centre Assets within a ‘Live’ Data Centre environment.
• Executive mentality and EQ with ability to collaborate with various types of people- DC techs to C-level customers and everyone in between.
• Big-picture thinker with a growth mindset that truly believes in “innovate or become obsolete”.
• Tireless energy and positivity to recruit, motivate and create a high-performing teams.
• Fluent in English and Mandarin as you need to deal with Mandarin speaking personnel
• Exposure to Automation / IOT deployment or Smart Data Centre integration experience a plus.

Who are we?

Equinix is the world’s digital infrastructure company, operating 250 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 20+ years of continuous growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.

Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Job Summary
Leads repairs, corrective maintenance, and complex installations. Guides others in resolving incidents, and recommends new procedures to resolve faults.

Responsibilities

Facility / Infrastructure Maintenance

• Performs specialized preventative and corrective maintenance on-site

• Monitors the Building Monitoring System (BMS) and resolves alarms for specialized issues requiring considerable judgement and implications to resolve; follows guidelines on standard procedures and recommends sound solutions

• Operates and maintains plumbing, fire suppression, and life-safety systems

• Implements energy efficiency measures

• Assists on coordinating critical infrastructures

Vendor Support

• Coordinates and directs vendors on skilled tasks to ensure that maintenance activities are carried out per standards and requirements

• Assists with the creation and submission of scripts for maintenance

• Tracks and implements the work approval process for service providers for critical maintenance (including briefing at the start of work, control of work during the day workday/shift, final review of the work carried out)

• In cooperation with the vendors, changes/updates technical files for plants and equipment ensuring files and builds are up-to-date

Site Administration & Incident Support

• Performs specialized site logs and data gathering for issuing of permits, such as Maintenance Operation Protocol (MOPs) and scripts

• Identifies Single Points of Failure (SPOFs) and recommends solutions

• Responds to all on-site incidents, including failures, significant problems and delays

• Performs Root Cause Analysis (RCA) resolves issues

• Supports the on-site staff during incidents

• Demonstrates and supports processes and procedures are followed and adhered to

Work Orders & Additional Projects

• Completes skilled work requests and circuit installations

• Performs sophisticated troubleshooting and maintenance of office equipment (if necessary); supports auxiliary equipment and machines with problem solving and repairs to avoid/minimize downtime

• Makes moderate changes to mechanical, electrical and specialized systems, as directed

• Carries out more complex infrastructure projects

• Supports life cycle maintenance/end of life infrastructure projects and critical replacements

• May recommend infrastructure projects

Collaboration

• Collaborates with others to resolve difficult facility incidents

• Effectively collaborates within the department; may mentor team members on skilled maintenance activities

• Informs stakeholders of inventory needs to maintain optimal stock levels of critical parts and equipment, may support in coordinating processes for maintaining inventory

• Acts as a mentor to others in resolving incidents

Qualifications

• 5+ years experience

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

Who are we?

About the job

• Take lead and manage the cabling and rack design for our investment bank client's data center portfolio in Hong Kong. Work closely with global infrastructure cabling engineering team on the detailed design.
• Coordinate with Technology teams (e.g. Telco, Unix teams, etc) on cabling requirements.
• Prepare technical tender drawings and specification, work along with our client's procurement team to issue RFP. Conduct tender interview, issue tender queries and provide recommendation report on selecting cabling vendors.
• Project manage the cabling vendor, review shop drawings, procurement, delivery logistics, schedule installation works and program, and witness commissioning testing and handover
• Project close out of cabling O&M manuals and as-built drawings

Products familiarization

• Ideally Panduit product sets
• Rack/cabinets, patching frames
• Industry best practices, including familiarization with ISO based testing regimes
• Experience in Cisco and Arista equipment is a plus
• Experience with cassette and LC Hydra based MPO/MTP structural cabling technology is a plus

Skills Required

• Language:
  • English (fluent English speaking and writing)
  • Cantonese/Mandarin is a plus
• Good communication skills, take responsible and being proactive person

Skills Desired

• Data center related work experience, financial company background is a plus
• Good understanding of existing live data center environment and constraints
• Relevant international cabling certifications (e.g. RCDD)
• Project Management is a plus (such as PMP)
• Able to deliver and work under pressure

Perks and Benefits

• Permanent Offer
• No shift
• Competitive salary and medical/dental benefits
• 20 days annual leave per year

Position Summary / Project Description

The DC/FM role will be assisting in managing of the Data Centre facility like power, cooling, space and Asset inventory. He or she will need to work closely with DCFM Lead and the project team to deliver the project within the timeline.

Years of Experience

Experience working in Data Centre and Facility management operations in day to day operations and maintaining IT systems.

Role and Responsibilities

•  Perform health monitoring of the DC M&E equipment
• Attend to users’ request related to DC FM
• Assist with cabling works within the DC
• Monitor ticketing system and follow up on necessary actions
• Pre M&E maintenance works related to DC M&E equipment
• Post M&E maintenance works related to DC M&E equipment
• Attend to user enquiry about Co-Location via Service request
• Monitor power utilization for equipment in DC
• Monitor of rack space utilization in DC
• Work with vendor to identify Operational Technology (OT) devices
• Prepare risk register for vulnerabilities devices, inclusive of vulnerabilities assessment scanning
• Ensure all DC asset movement activities are updated
• Assist DC manager and Team lead in reporting generating.

• Required to be on 24 x 7 standby.
• Proficiency in Microsoft office.
• Comfortable with 12 hours rotating shift:-8am to 8pm or 8pm to 8am as per assigned by Site Lead.
• Work 4 days off 3 days

• Support the RDC Team in the Management and Operation of the Regional Data Center Singapore
• Physical management of Devices, cabling and IT Infrastructure
• Coordinate and implement infrastructure installations usually with support of External Service Provider (cabling, racking of equipment, management of room etc.)
• Stock management; maintain an online system for Regional Data Centers in APAC
• Support movement of goods between DC Locations and trigger purchasing of spare parts where needed
• Supports & Conducts quality checks regarding the implementation of infrastructure standards in alignment with the data center consultant
• Support data center consultant and housing specialist in audits where required
• Support of audits (C/AU, CI/DSO, external Audits etc.)
• Support all IT Infrastructure teams in their projects and physical rollout activities
• Work with a diverse team of Consultants and Engineers on AP wide topics.