Total 3,631 customer service manager job vacancies in Information Technology category in Singapore

My client, a corporate banking client is looking to grow their IT team. You'll play a pivotal role in developing and executing IT plans for Anti-Money Laundering (AML) domain. Reporting to a Senior Team Lead.

Role

• Formulate plans for the AML domain in collaboration with senior management
• Collaborate with Product Owners and Transformation teams to identify and address business needs and pain points
• Lead business analysts in co-creating business requirements to define the scope of projects
• Collaborate with Engineering and Architecture teams to outline IT solutions
• Develop project plans, including identifying resource requirements, establishing project schedules, and estimating budgets
• Support Product Owners or Project Sponsors in formalizing and presenting Project Charters to senior management for approval
• Lead project managers in the end-to-end execution of projects, from initiation to closure
• Mentor and coach project managers and business analysts within the team
• Support L1 and L2 teams to manage production applications owned by the team

Qualifications:

• Bachelor's degree in Information Technology, Finance & Banking, or commerce
• Minimum of 10 years' experience in the banking/FI environment, with 8 years' experience in Investment or Corporate Banking Domains and regional (Asia Pacific) experience preferred
• Solid understanding of AML and KYC products and operations
• Familiarity with Asia Pacific banking regulations and rules
• Proven technical knowledge and experience in banking business process re-engineering and solution design
• Strong understanding of solution architecture, design patterns, and best practices in business-technology solutioning
• Demonstrated experience in stakeholder management, including interactions with C or C-1 suites
• Excellent cross-functional collaboration skills, relationship-building skills, and the ability to achieve results with stakeholders in a collaborative manner
• Outstanding communication and presentation skills
• Proven ability to manage external partners and vendors
• Ability to lead cross-workstream(s) and offshore vendor delivery team(s)
• Professional certification in ITIL/ITSM or PMP is a plus

APPLY NOW! Interviews are ongoing! Email to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Chiam Lee Ping Dayna

Consultant

Reg. No: R1764404

Stellar- Link Partners Pte Ltd (EA License: 21S0698)

Technology Risk is a specialised field within technology consulting that focuses on identifying, assessing, and mitigating risks associated with an organisation's technology landscape. In today's highly digitised world, businesses heavily rely on technology to drive innovation, enhance operational efficiency, and deliver seamless customer experiences. With the prevalent use of technology comes a corresponding rise in risks, such as cyber threats, data breaches, system failures, regulatory non-compliance, and operational disruptions.

As part of the Technology Risk practice, you will collaborate with a dynamic team of experienced consultants and engage with our clients from different sectors, addressing their technology risk challenges and implementing robust risk management strategies. This role offers extensive learning opportunities, exposure to diverse projects across different geographical locations and emerging technologies, and the chance to contribute to shaping the risk landscape for our clients while helping them navigate the digital landscape with confidence.

What you will do:

As a Technology Risk consultant, your role will encompass a diverse range of responsibilities aimed at mitigating technology-related risks:

• You will be involved in end-to-end technology risk engagements; working alongside team members from various functions to overlay point-of-views (POVs) and industry insights via research and analysis; and formulate solutions and recommendations to address clients’ needs, challenges and risks.
• Support the assessment of technology risks and evaluate the design and operation of controls related to complex IT environments and systems against KPMG’s frameworks, regulatory and third-party frameworks; and assist in the development of risk-based IT internal audit programmes.
• Participate in the planning and execution of engagements; and close out engagements by producing high quality documentation and reports.
• Identify and communicate value-adding recommendations on technology risk and control management issues, as well as performance improvement opportunities for clients.
• Use advanced tools and technology to analyse and review data.
• Attend meetings with clients to define problem statements, analyse key priorities/issues; and collaborate with team members to conduct workshops, develop responses to client enquiries and ensure timely reporting.
• Assist the management team with business development activities, including formulating KPMG’s offerings and propositions, proposals, presentations and publications.
• Collaborate across global and advisory teams in technology consulting, cyber security, internal audit, and deals advisory to deliver holistic solutions and POVs to clients.

Who you are:

• Possess recognised tertiary qualifications in Computer Science, Information Technology, Information Systems, Computer Engineering, Accountancy/Commerce/Business, or related disciplines.
• First-hand experience of 1 to 2 years in IT audit/assurance, or IT advisory; experience in any of the following areas will be advantageous: IT Risk and Compliance, IT Governance, IT Internal Controls, IT Audit.
• Certifications such as CISA, CISSP, CCSP or equivalent will be advantageous.
• Good knowledge of the system development lifecycle, information security, IT management, ability to learn emerging methodologies, technologies and new skills quickly.
• Self-motivated individual with inquisitive, innovative and resourceful mindset, able to work under pressure with changing priorities.
• Strong analytical and problem-solving skills, demonstrated interpersonal, organisational, presentation and report writing skills with attention to details.

Only shortlisted candidates will be contacted by KPMG Talent Acquisition team, personal data collected will be used for recruitment purposes only.

At KPMG in Singapore we are committed to creating a diverse and inclusive workplace. We believe that diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. As an equal opportunity employer, all qualified applicants will receive consideration for employment regardless of age, race, gender identity or expression, colour, marital status, religion, sexual orientation, disability, or other non-merit factors. We celebrate the different talents that our people bring and support every staff member in their journey to achieve personal and professional growth. One of the ways we do this is through Take Charge: Flexi-work, our flexible working framework which enables agile and innovative teams to help deliver our business goals.

Executive / Senior Executive / Assistant Manager

Neuroscience Academic Clinical Programme (ACP) Secretariat, National Neuroscience Institute (NNI)

Our team is expanding and we are looking for a new member to join us!

WHO ARE WE:

About National Neuroscience Institute

The National Neuroscience Institute (NNI) is the national and regional specialist centre for conditions of the brain, spine, nerves and muscles. NNI offers treatment for over 20 subspecialties, including stroke, dementia, Parkinson’s disease, brain tumour and brain injury.

NNI operates out of two main campuses (Tan Tock Seng Hospital (TTSH) and Singapore General Hospital (SGH) and four partner hospitals (Changi General Hospital (CGH), KK Women's and Children's Hospital (KKH), Khoo Teck Puat Hospital (KTPH) and Sengkang General Hospital (SKH).

NNI is a member of the SingHealth Duke-NUS Academic Medical Centre.

About Neuroscience Academic Clinical Programme (ACP)

The Neuroscience ACP exemplifies the spirit of excellence and values of NNI in putting patients as our priority. Our mission and goals have always been built on the three pillars of strength to improve the lives of our patients through Patient Care, Education and Research. We have always been involved in academic activities and have a high level of interest in research.

Academic Medicine involves the entire body of NNI. Clinicians, scientists, nurses, allied health professionals, ancillary and administrative staff have a part to play in it. The introduction of the ACP is a major milestone in NNI’s journey of improving patient care and outcomes. With the formation of the Neuroscience ACP, we can now devote more resources to further achieve our mission of driving innovation in Care, Education and Research. The pursuit of our academic mission is primarily to improve patient care and to transform the delivery of care not only in Singapore but in the region.

About the role

As an integral part of Neuroscience ACP Secretariat, he/she will be supporting someof the following duties*:

*exact work portfolio will be regularly adjusted on a consultative manner, with consideration on individual capability, experience, personal interest and future aspiration

Grant Management

· Lead end-to-end grant management process, from grant application, budget management, to progress tracking and reporting

· Support on relevant legal matters such as contract management, MOU, etc.

· Provide support to strategic initiatives such as philanthropic engagements, external collaborations, etc.

Faculty Engagement and Development

· Facilitate faculty and non-faculty engagement and development

· Coordinate the end-to-end process for Academic Appointments, Promotions and Tenure

· Lead strategic outreach and mentorship programs

Drive Strategic Growth

· Drive growth of Neuroscience Innovation through initiatives such as culture building activities and events, strategic planning, program management, etc.

· Support the shaping and growth of Neuroscience Global Health

· Support adhoc strategic initiatives and special projects e.g. process improvements, digital transformation, etc.

WHO WE ARE LOOKING FOR:

Desirable attributes

· ‘People’ person: enjoy working with people of all background; open-minded

· Thrive in uncertainties: comfortable with being the ‘first person’ assigned to a strategic task, comfortable with setting Standard Operating Procedures (SOPs) vs. following available SOPs, prefer constantly evolving work vs. routine desk job

· Self-motivated: require minimal supervision, comfortable to proactively ask for support and guidance vs. expected to be told what to do

· Committed to drive positive change: aspire to contribute to the future of Healthcare, persistent in doing the right things

· Problem solver: goal oriented and view unforeseen challenges as an opportunity to learn and improve, resourceful and innovative

Skills required

• Bachelor degree with relevant working experience preferred (for more senior position); Entry-level candidates are welcome to apply (for entry-level position).
• Comfortable with technology; Proficient in digital tools such as Microsoft Office Suite, Adobe Suite, Tableau, Smartsheet and Canva highly preferred.
• Experience &/ certification in any of the following areas highly desirable: project management, change management, grant management, strategic planning, talent development, event planning, data analysis and visualisation

We are seeking a dynamic and motivated individual to join our team as a Junior Technical Support Specialist with a focus on customer support. The ideal candidate will play a crucial role in assisting customers with technical issues, ensuring their satisfaction, and providing excellent customer service.

Responsibilities:

• Provide technical support to customers via phone, email, and chat channels.
• Assist customers with troubleshooting, diagnosing, and resolving technical issues related to our products or services.
• Collaborate with cross-functional teams to address complex technical problems and escalate issues when necessary.
• Communicate technical information in a clear and understandable manner to non-technical customers.
• Maintain accurate records of customer interactions, technical issues, and solutions.
• Follow established processes and procedures for documenting and resolving technical support cases.
• Assist in creating and updating technical support documentation, FAQs, and knowledge base articles.
• Stay updated on product knowledge, new releases, and technical advancements to provide accurate information to customers.
• Collaborate with the customer support team to ensure a seamless and positive customer experience.
• Strive to achieve and exceed customer satisfaction goals.

Requirements:

• Previous experience in a technical support or customer support role is preferred.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work effectively in a team-oriented environment.
• Familiarity with technical support tools and software.
• Basic understanding of networking, software applications, and troubleshooting methodologies.
• Positive attitude and eagerness to learn and adapt.
• Flexibility to work during weekends and holidays if required.

DESCRIPTION:

* Manages the operation of information system equipment.

* Oversee data backup and system security operations

* Manage installations, upgrades and configurations of hardware and software.

* Assess system performance and recommend improvements.

* Ensure data is handled, transferred or processed according to legal & company guidelines.

* Control costs and budgets regarding IT systems

* Manage contracts with vendors and software licenses.

* Develop IT policies and practices.

REQUIREMENTS:

* Proven experience as Computer Operations Manager.

* Experience with system installation, configuration and analysis.

* Leadership and organizational skills

* Ability to manage multiple projects

* Outstanding communication skill

* Problem solving aptitude

* Degree and Master Degree in Compter Science, IT Field.

Our client is seeking an experienced and dynamic Director of Customer Service to lead our customer support team, ensuring exceptional service and satisfaction for their crypto users. The potential candidate will be required to relocate to Dubai and an excellent level of Mandarin communication ability is required to deal with the North Asian market and various Chinese stakeholders.

Responsibilities

Team Leadership:

Lead, inspire, and manage a high-performing customer service team. Foster a positive and customer-centric culture within the department.

Service Excellence:

Establish and uphold high standards for customer service, ensuring timely and accurate resolution of customer inquiries and issues.

Implement best practices to enhance the overall customer experience.

Strategic Planning:

Develop and implement strategies to optimize customer service operations in alignment with business goals.

Contribute to the development of customer-centric policies and procedures.

Customer Advocacy:

Advocate for customer needs and feedback within the organization.

Collaborate with other departments to drive improvements based on customer insights.

Quality Assurance:

Implement quality assurance processes to monitor and evaluate customer interactions.

Provide regular feedback and coaching to customer service representatives.

Technology Integration:

Collaborate with the technology team to implement and optimize customer service platforms, chatbots, and other support tools.

Stay informed about industry trends in customer service technology.

Training and Development:

Develop and deliver training programs for customer service representatives.

Ensure ongoing professional development to enhance team skills.

Metrics and Reporting:

Establish key performance indicators (KPIs) for the customer service team.

Monitor and analyze performance metrics, providing regular reports to senior management.

Crisis Management:

Develop and implement crisis management protocols for handling escalated customer issues.

Ensure effective communication during service outages or disruptions.

Customer Feedback and Surveys:

Implement customer feedback mechanisms, such as surveys and reviews, to gather insights for continuous improvement. Utilize feedback to drive strategic decisions and enhance customer satisfaction.

Qualifications:

• Proven 7+ experience in a leadership role within customer service, preferably in the crypto or fintech industry.
• Strong understanding of the crypto industry and digital financial services.
• Exceptional leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Strategic thinker with the ability to align customer service efforts with overall business objectives.
• Familiarity with customer service technology and tools.
• Bachelor’s degree in Business, Marketing, or a related field.

Candidates interested in this role must be willing to relocate to Dubai. Candidates are required excellent level of Mandarin communication ability is required to deal with the North Asian market and various Chinese stakeholders

Please send your CV to [email protected] for consideration.

Job Details

• Perm role with comprehensive benefits (Bonus, AL, Medical benefits, insurance benefits, flexi benefits)
• Strong in ERP (Navision,D365,AX system) - Must have knowledge in FINANCE module
• All rounded people / able to do hands-on / In charge a team of 2-3 pax

Responsibilities

• Plan and implement all IT strategy including application system (Strong in ERP (Navision,D365,AX system), infrastructure to support the Business Unit.
• Stand as escalation and discipline lead for IT teams for group wide application systems related areas.
• Working with key business stakeholders to incorporate IT applications and operation process Improvements into their operations.
• Analyze, design, program, test, document and maintain IT systems or applications which align with business needs by using SQL script/other software tools.
• Responsible to ensure the accuracy of all necessary analysis tools and report that provide to management for analysis in optimal decision-making.
• Administer the launching of new frontend or backend systems, IT relevant projects, resources and vendor management.
• To ensure that the communication links between the various offices and stores are in optimal working condition, including maintaining and managing an effective fault reporting system.
• To maintain and ensure system security and data integrity.
• Maintenance of all software and IT related warranty and licenses used by the company.
• Ensure that all networks (including internet and wireless), systems, security and application infrastructure are running efficiently.
• Implement change requests and application enhancement to the ERP system.
• Keep track and update IT hardware and software assets.

Requirements:

• Possess min Degree holder
• Poessedd minimum 7-10 years of experience in the NAVISION and ERP applications and systems / with retail industry and background
• Knowledge and experience with Microsoft SQL Server, including writing script, stored procedure and setup SQL and Navision System

Interested applicants, please send your resume to [email protected] or press "apply now"

Regret to inform that only shortlisted candidates will be contacted by our consultants.

Align Recruitment Pte Ltd (20C0253)
Tee Siew Mei(Reg No: R1219651)

• Guide and oversee a team of technical professionals, including project and system engineers, to deliver project management, system commissioning, technical support, and pre-sales services. The aim is to meet customer requirements and fulfill the company's objectives.
• Set up clear communication within the team. Keep everyone informed about project updates, organizational changes, and other important information.
• Evaluate performance, establish goals, and offer feedback to team members to boost their performance and promote career development.

Requirements:

• Degree in Electronics Engineering or equivalent.
• At least 5 years of supervising a group of engineers experience in Security Industry.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Responsibilities :

• Work in a team to establish solutions that are feasible within the technology and timeline constraints.
• Analyse and troubleshoot software-related problems, identify root causes, and propose effective solution.
• Customise and configure jBPM workflows to meet specific business needs and integration requirements.

Requirements :

• Superior analytical skills with a good problem-solving attitude and ability to perform in a team environment.
• Familiar with OOP design principles and strong Java development skills.
• In-depth knowledge in secure coding practice. Familiar with code quality tools and enjoy following clean code practice.
• Knowledge of GIT and experience in code versioning with GitLab.
• Excellent expertise in the following technologies:
• Business process automation with jBPM/Kogito
• MySQL database and Linux operating system
• Spring Framework and JBoss EAP
• API technologies: REST API, JSON, JWS & JWE
• UI framework: JSF and Angular
• Experience in DevOps tools Jenkins and SonarQube is a plus.

The successful candidates can expect a competitive package that includes an attractive basic salary, annual bonus, variable bonus and staff share options. Please submit your detailed resume, including expected salary and contact number.

(We regret that only short-listed candidates will be notified)

Job Highlights:

• Basic up to $8000 + AWS + VB
• Mon - Fri @ 8.30am-5.30pm
• Semiconductor company which located in Ang Mo Kio

Job Responsibilities:

• Manage a versatile team of SW Engineers in the design and development of real-time software and automation control systems for the Company’s full range of semiconductor equipment.
• Develop and implement software methodology, documentation/library system and tools to support software sustaining and new development projects
• Define software architecture and procedures as standard best practices for all design, coding, testing and deployment activities
• Spearhead the research, development and deployment of new-generation software engineering technologies
• Extend technical support to various engineering functional groups in debugging and problem solving critical field issues

Job Requirements:

• Minimum Degree in Electrical & Electronics Engineering/Computer Studies or its equivalent
• More than 5 years in a managerial capacity overseeing software development and automation control in a related industry
• Experienced in programming on Windows (XP and above) environment.
• Highly versatile in VC++, MFC, SQL and OOP.
• Good knowledge in developing multi-threaded control software, SEMI SECS/ GEM equipment connectivity standard and Software Development Life Cycle.
• Hardware experience in using Servo, Stepper Motion Controller, Analog Device and High Speed I/O.
• Knowledge in PLC will be an added advantage.
• Strong analytical and problem-solving skills.
• Excellent team player.

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by the company relating to this job application.

We regret to inform you that only shortlisted candidates will be notified.
We wish you all the best in your career search.
You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Toh Qiu Wei | EA Personnel No.: R23116260

CHANEL is a privately-owned company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We care deeply about our employees and strive to create a safe environment that values people’s humanity and uniqueness so that they are free to bring their full selves to work and to their life’s calling.

Inspired by our founder, Gabrielle Chanel, who constantly pushed boundaries in her personal and professional life, there is no one way forward at Chanel. We offer a unique work environment where you are encouraged to better understand the brand, the business, and your motivations, so that together we can unlock the possibility of your growth.

At CHANEL, being a purposeful and human-driven employer means being intentional, meaningful and caring in inspiring our people; fostering environments that reflect our strong values; encouraging and enabling inclusion; and investing in work and workplaces that foster collaboration and well-being. This is critical for the long-term success of our business.

Established in 2011, Fondation CHANEL is the corporate foundation of CHANEL. Its mission is for women and girls to be free to shape their own destiny. By developing partnerships with non-for-profit organisations, the foundation improves the economic and social situation of women and adolescent girls around the world through a multidimensional and holistic approach, addressing issues related to safety and economic autonomy.

Fondation CHANEL currently supports 24 initiatives across Asia, including Japan and India.

We are looking for an innovative and passionate Programme Manager to join the regional foundation team.

As part of Fondation CHANEL, the Asia Programme Manager will work collaboratively with the entire foundation team, based in London, New York, Paris, Mexico City and Singapore, and maintain a cross-functional relationship with the executive management team, Operations, Finance, and Communications Departments, as well as key stakeholders within CHANEL. This position reports to the Head of Asia, Fondation CHANEL and collaborates closely with other Asia team members.

Fondation CHANEL is committed to gender equality and diversity.

Develop and manage a philanthropic portfolio across targeted countries to advance Fondation CHANEL’s theory of change

• Collaborate with the Head of Asia to refine, adapt, and implement the regional strategy in Asia with an eye toward balancing direct service delivery with systems change
• Engage with local external and internal partners to analyse the gaps and map key policy and action priorities in targeted markets that will accelerate gender equality
• Innovate to capture opportunities and/or bridge gaps in Fondation CHANEL’s giving approach through strategic donor partnerships
• Launch and execute partner prospecting initiatives in line with the Asia strategy and in compliance with internal procedures
• Design - in collaboration with partners - grant activities, facilitate conversations around impact measurement and learning, prepare grant selection files for internal approval, and as appropriate, present partnerships to Committee for approval
• Work closely with Operations and Finance teams around compliance, due diligence, grant agreement negotiation, financial administration, and project evaluations
• Organise and participate in site visits, including writing travel insight reports
• Build trust-based partnerships and support partners with capacity building and upskilling, as necessary

Contribute to the deepening and broadening of an ecosystem committed to gender equality

• Identify and participate in key networks in Asia that would be strategic for Fondation CHANEL
• Provide expertise through the creation and internal dissemination of talking points and issue briefs and contribute to discussions in areas of expertise
• Support and serve as a representative for Fondation CHANEL, providing technical and policy advice on prioritised initiatives
• Develop and maintain constructive working relationships with key stakeholders across Asia
• Represent Fondation CHANEL in various gender equality and philanthropic bodies and national and regional conferences, bringing key learnings back to the team

Cultivate and strengthen touchpoints with CHANEL to foster pride among staff and increase understanding about gender equality

• Coordinate with local markets, ensuring key internal and external stakeholders are aware of the Fondation CHANEL’s strategy, initiatives, and partners
• Identify, foster, and organise opportunities to communicate respectfully the work of Fondation CHANEL to the business, and as appropriate, develop engagement touchpoints
• Provide support to the company in areas of expertise.
• Participate in the development and execution of the Fondation CHANEL's communication plan, particularly with creating content for intern dissemination.
• Collaborate and liaise with the USA, Europe, and UK foundation teams on various cross-functional initiatives

What you can bring to the team…

• Knowledge and passion for gender equality and systems change in Asia, with a preference for direct experience in the areas of: gender-based violence, sexual and reproductive health rights, the care economy, or grassroots climate adaptation
• Experience in building movements, supporting advocacy, and collaborating with governments in Asia
• Strong regional networks focused on gender equality and/or collaborative philanthropy.
• Strategic partnership development, project management and stakeholder relationship experience
• Strong attention to detail, commitment to high quality execution, and appetite for innovation
• Empathy, humility, self-awareness, curiosity, and agility
• Ability to multi-task, prioritise actions, and deal with ambiguity in a fast pace environment
• Commitment to mentorship and project-based leadership

Academic / Professional Qualifications

• Post graduate degree in international development, social sciences, economics, or humanities.

Requirements

• Minimum 9-11 years of experience in gender equality focused philanthropy or international development in Asia.
• Demonstrated results in preventing violence against women and girls, protecting sexual and reproductive health rights, in adapting to climate change, and/or expanding women’s economic autonomy.
• Experience catalysing and measuring systems change in Asian markets through policy reform, action-oriented movements, or evolving societal norms.
• Experience building effective multi-stakeholder partnerships that accelerate sustainable change
• Fluency in English is required. Other languages are desirable, particularly those spoken in Asia.
• Willingness to travel frequently (approximately 30% of working time).

Functional Competencies:

Strategic Acumen

• Ability to create a portfolio that balances direct service delivery with systems change to accelerate gender equality
• Strong understanding about feminist theories, randomised control trial insights around women’s safety and economic autonomy, and research gaps in the region
• Respectful and culturally sensitive in communicating Fondation CHANEL priorities to internal and external stakeholders
• Able to gather and draw connections across partners, markets, and initiatives to facilitate learning and capture synergies
• Develop clear and challenging but achievable goals for self, team, and partners

Portfolio Management

• Excellent communication skills with an aptitude for respectful impact story telling at the individual and systems levels
• Resourceful and curious about on-the-ground developments and evolving priorities
• Experience developing in partnership evaluation methodologies and impact measurement frameworks
• Strong self-awareness and interpersonal skills
• Open minded person, committed to teamwork

Operations Management

• Strong project management experience
• Comfort with managing numbers and budgets
• Keen eye for detail and commitment to quality
• Good analytical, strong writing, and excellent presentation skills
• Ability to navigate matrix and willingness to invest in relationships
• Interest and experience in mentoring

Learning Agility

• Innovating - Not afraid to challenge the status quo
• Performing - Remain calm in the face of difficulty
• Adapting - Take time to reflect, learn, and integrate insights without fear of saving face

Key Interactions:

Internal Fondation CHANEL

• Operations, Finance, Global, and Regional teams, and Asia Regional Committee (Asia Board of Directors)

Internal Business

• Sustainability, Communications, Social Commitment, and locally based market teams

External

• Non-profit partners, women’s funds, donor alliances and consultants

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL

Job Summary

The people here at Apple don’t just build products — they build the kind of wonder that’s revolutionised entire industries! It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it! As a Technical Project Manager in APAC Channel Systems and Operations, you will be managing various technical service projects to improve repair quality, strategy and processes for all Apple products across various service channels in APAC/Greater China region. You will work with both regional and global stakeholders at Apple to drive results and coordinate resolution in dynamic service environment.

Key Qualifications

• Previous experience in technical project management. Hardware repair experience is a plus.
• Strong experience working in a matrix environment, manage change and lead business and cross-functional partners to achieve results
• Comfortable in dealing with multiple key partners and to represent the team with the senior management
• Able to multitask and be flexible as key functions may change depending on business requirements
• Strong analytical skills and excel techniques, and ideally with experience in tableau
• Self-motivated and accountable individual who is able to work effectively either independently or in a team
• Excellent interpersonal skills

Description

• Navigate undefined projects, and is a skilled communicator who can draw on your business and technical acumen to collaborate with various partners to implement innovative solutions to business problems.
• Identify potential issues and/or trends in repair quality by proactive trend and root cause analysis. Drive improvements and/or corrective actions working with cross-functional stakeholders.
• Understand technical customer support processes & procedures and develop compelling solutions that maximises operational excellence and cost benefits.
• Summarise project updates and deliver presentation in confidence and effectively to wider partner groups including senior leadership.
• Handle multiple key business projects and responsibilities simultaneously. This role requires a multi-tasker who thrives in a fast-paced environment and can prioritise and manage their own time according to business needs.

Education

Bachelor’s degree or equivalent experience preferred

Additional Requirements

Apple is an equal opportunity employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.

Job Description

• Improve process capability/defect reduction/throughput improvement for high volume manufacturing using statistical process control, DOE techniques, data-driven decision making and systematic problem-solving skills
• Work with site Facilities, Safety, and Process engineering teams to cultivate an environment of “safety first” for those engaging in process and equipment changes and in tool service activities
• Provide detailed engineering analysis and documentation to support process deployment, transfer, and ramp into volume manufacturing
• Collaborate with Development, Process Engineering, Quality, Manufacturing, and other departments as needed to address issues with and set appropriate specifications for semiconductor-supplied products
• Define process flows, develop new processes, and ensure successful transfer of new technologies to manufacturing
• Primary focus on Chemical vapor deposition (CVD), in particular insulator films.
• As an engineer with extensive knowledge of chemical reactions such as CVD, advise on Customers' requirements.

Requirements:

• Bachelor/Masters/PhD in Electrical & Electronics, Chemical, Mechanical, Materials Engineering or Engineering Equivalent degrees
• 10 years of relevant experience in the Semi-Con Industry
• Good interpersonal and communication skills
• Good analytical and project management skills
• Broad understanding of technical system and information flow
• Strong communication skills (written, verbal and presentation)
• Excellent proficiency in MS Office suite
• Proven ability to identify, assess and solve problems

Responsibilities:

• Oversee the whole process of service cum maintenance workflow
• Front line contact with client representatives on all service/maintenance related issues
• Liaise with internal stakeholders on the delivery of resources and work scope to customers
• Lead a team of service team members
• Oversee the hiring of new candidates
• Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics
• Determine new, creative ways to employ teams on service deliveries and distribute responsibilities
• Manage day-to-day client interactions and expectations for optimal results
• Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships
• Possess a knowledge base of each client's business, organization and objectives
• Be responsible for operationally managing multiple aspects of the team.
• Ensure smooth progress and timely delivery and completion of maintenance commitments to clients
• Perform a wide variety of technical and non-technical tasks

Requirements:

• Nitec in Electrical/Electronic Engineering with at least 5 years working experience
• Hands-on experience in security systems such as Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV systems is a must
• Hands-on experience in security system configuration, application programming and integration with third-party systems will be an advantage
• Technology savvy (hardware & software)
• Excellent problem solving skills
• Strong verbal and written communication skills
• Must be a team player
• Customer service and business orientated with good initiative and adaptability
• Transport allowances will be provided if you possess own vehicle. Otherwise, transport expenses will be reimbursed

Our client is a listed company in Engineering and Manufacturing industry. Due to business needs, they are now recruiting a Technical Sales Specialist to be part of their Sales team for ongoing transformation projects. They are located in the East Area - easily accessible.

Roles and Responsibilities:

• Collaborate with Sales and Project Management for the successful execution of assigned programs and projects
• Develop and implement project plans, encompassing coordination, tracking, and budget management
• Ensure prompt attention to customer inquiries and requests
• Facilitate communication between internal departments and clients
• Any other adhoc duties as assigned

Requirements:

• Diploma in Mechanical Engineering or related field
• Minimum 2 - 3 years of relevant experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

IT Manager - Network Management

Our client is a bank.

Job Description:

• Maintain and administer computer networks

• Manage network devices: Core Switch, Router, Firewall, Network Monitoring System, Wireless, Remote Access

• Configuration, installation, maintenance and life cycles planning of various network devices and services

• Monitor network performance and ensuring reliability and availability

• Experience in log review, log monitoring, firewall rule review

• Monitor and assess overall health functionality of security systems and equipment

• Provide technical support and advice on all hardware and software in the network environment

• Manage the problem resolution process with maintenance support vendor on operational matters as well as troubleshooting and resolution of network related problems

• Create and maintain comprehensive documentation for all implemented networks

• Conduct IT security awareness training for all staff

• Perform daily IT operational and disaster center operational tasks

• Provide operations support for user inquiries and issues via email and phone

• Perform house-keeping tasks (i.e. backup, and optimization)

• Maintain network user accounts

• Direct and coordinate troubleshooting and root cause analysis

• Make recommendations to the current procedure for hardware, software, and other network and system problems

• Implement an integrated mechanism for IT inquiries, call handling, logging and escalation for IT issues and assignment

• Perform disaster recovery operations and data backups when required

• Protect data, software, and hardware by coordinating, planning, and implementing network security measures

• Maintain, configure, and monitor virus protection software and email applications

Job Requirements:

• Degree in any relevant discipline

• 5 to 8 years of relevant working experience

• Experience with routers, switches and firewall, i.e. Cisco, Huawei, Palo Alto, and Checkpoint etc

• Knowledge and experience in using Network Management System

• Salary ranges between S$6,000 to S$7,000 per month

Please send your application directly via [email protected] for a faster response.

Only shortlisted candidates will be notified.

(Jann) Tan Wei Ying (R1103708)

Email Address: [email protected]

Recruit Express Pte Ltd

EA License No: 99C4599

Recruiter's Ref Code: #BJJ

PRODUCT AREA

Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

JOB DESCRIPTION

As a Technical Account Manager (TAM), you will lead the adoption of Google Cloud at leading organizations, guiding them through the strategic and technical facets of their cloud transformation journey. You will manage the delivery of Professional Services engagements to drive customer adoption of Google Cloud services, such as Google Compute Engine, Google Cloud Machine Learning, Google Kubernetes Engine, BigQuery, Google Workspace, Google Chrome.

In this role, you will engage with diverse stakeholder groups, including executives of large enterprises and a cross-functional and geographically dispersed team. You will travel domestically and internationally up to 25% of the time, as needed.

Qualifications

JOB RESPONSIBILITIES

• Advocate for customers as an operational partner to overcome issues, understand operational issues that block cloud adoption, and help drive resolutions within Google and our customers’ business.
• Advise customers on best practices, understand customers’ environments to help them achieve outcomes.
• Act on opportunities to reduce customers cost, improve performance, and deliver engaged advantages for their businesses.

MINIMUM QUALIFICATIONS

• Bachelor's degree or equivalent practical experience.
• 3 years of experience interfacing with executive stakeholders, driving technical implementation or transformation programs.
• Experience in supporting enterprise customers in cloud operations, technical support, escalation management, or IT consulting.

PREFERRED QUALIFICATIONS

• Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience.
• 5 years of experience in a customer-facing role interfacing with executive stakeholders, driving customer technical implementation or transformation programs.
• Experience supporting customers in one of the following: cloud operations (e.g., launch and capacity planning, product release management), technical support, escalation management, IT consulting.
• Experience in application/workload migration to public cloud providers.
• Understanding of one of the following: IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems or content delivery networks.
• Excellent communication, presentation, problem-solving and management skills.

A research-intensive public university, Nanyang Technological University, Singapore (NTU Singapore) has 33,000 undergraduate and postgraduate students in the Engineering, Business, Science, Medicine, Humanities, Arts, & Social Sciences, and Graduate colleges. Sitting within NTU, NTU Entrepreneurship Academy (NTUpreneur) provides entrepreneurship education within the University and the region.

The Asst. Manager, Overseas Entrepreneurship Programme (OEP) will manage and implement the operations of the global placement in NTUpreneur’s Undergraduate’s OEP. The responsibilities include engaging the overseas internship placement consultants; maintaining oversight of programme for compliance, quality, management and reporting purposes; facilitate to support the development of new startup partners in China to offer internship opportunities; support collaboration with key government agencies like Enterprise Singapore and EDB to promote collaboration and coordinate OEP outreach in conjunction with other undergraduate offerings in NTUpreneur to schools in NTU.

The incumbent will facilitate to ensure students receive a comprehensive and holistic entrepreneurship education by closely collaborating with the Undergraduate for Minor in Entrepreneurship and Second Major in Entrepreneurship programmes and Outreach teams.

1. Implement and manage the global placement operations of the OEP including oversight of global OEP representatives

2. Execute marketing and OEP Alumni Engagement Initatives

• Oversee the production of OEP’s marketing collaterals and execute strategies to encourage students’ participation  and ensure materials present a consistent message of OEP as part of NTUpreneur’s Undergraduate programme.
• Strengthen the network with past and present OEP participants. Plan and coordinate outreach events, student workshops and OEP Alumni activities in conjunction with the MiE/SMiE (Minor in Entrepreneurship and Second Major in Entrepreneurship) team as part of NTUpreneur student engagement
• Collaborate with the outreach and MiE/SMiE teams in marketing and alumni engagement initiatives
• Engage various colleges and schools in NTU to increase awareness of OEP, MiE, and SMiE.  

3. Contribute the planning and the execution of OEP to ensure a holistic and comprehensive entrepreneurship education

• Ensure that OEP is part of a holistic and comprehensive entrepreneurship education where students also enrol for the MiE or SMiE and co-curricular activities.
• Work closely and collaboratively with the leads of MiE/ SMiE and outreach to achieve NTUpreneur’s entrepreneurship educational mission.

4. Provide support to maintain good relations and effective partnerships with stakeholders and  government institution

• Provide support to maintain good relations between NTUpreneur’s OEP and key government funding agencies
• Facilitate to develop partnership with government agencies to engage startup ecosystems overseas.
• Support the collation of reports for OEP team when needed by government ministries and statutory boards.

Job Requirements

• A Bachelor degree in any discipline
• Strong understanding of the education approach to entrepreneurship is essential
• Good understanding of the startup ecosystem and overseas startup landscape
• Good understanding of the startup founder’s mindset, the startup journey in its scale and operations and the capability gaps in scaling up
• Chinese language proficiency, for communications with Chinese counterparts and students
• Experience in Institutes of Higher Education or its equivalent
• Experience in working in or with startups, VCs, accelerators or incubators, and experience in dealing with government agencies, foreign trade missions and embassies
• Good command of written and spoken English
• Good communication skills and ability to engage senior company management
• Highly driven and willingness to work in a fast-paced environment
• Willingness to collaborate with other teams in NTUpreneur to ensure a holistic and comprehensive entrepreneurship education
• Willingness to provide mentorship and guidance and enjoy working with young audience

Responsibilities

• Manage a team of high calibre Software Engineers
• Recruit, hire, mentor, and coach Software Engineers
• Manage and execute against project plans and deliver commitments within a professional, high paced engineering environment
• Interface with internal/external customers to understand requirements, set priorities, and communicate direction and progress
• Define project scope, timelines, and resource allocation
• Drive improvements in software engineering practices
• Submit proposals and progress reports
• Design/Architect new software products
• Create product roadmaps for existing & new software products
• Keep abreast of current industry trends

Requirements

• Degree in EEE/Computer Science/Computer Engineering or equivalent
• Minimum 8-10 years of technical experience in software development
• Experience designing software architectures for scalability, reliability, and performance
• Knowledge of professional software engineering and best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations

Interested applicants, please click "Apply Now" or forward a detailed resume as MS Word format / PDF and email to [email protected].

Tempserv Pte Ltd

EA License No: 06C3745

Daniel Lee / EA Registration No: R1989151

Our client (A German MNC in Automotive) is in search of a seasoned IT System Architect to join their team and contribute to the development of an innovative blockchain-based data marketplace product. This role demands a robust technical background, exceptional architectural skills, and proficiency in Web3.0 technologies. As an IT System Architect, you will play a pivotal role in the design, planning, and implementation of our product's architecture, ensuring it adheres to the highest standards of security, scalability, and performance.

1. Architectural Design

Collaborate with cross-functional teams to define the system's architecture, ensuring alignment with project objectives and business goals. Develop comprehensive high-level and detailed system architecture and design documents, encompassing component diagrams, data models, and technology stacks.

2. Blockchain and Web3.0 Skills

Possess extensive knowledge of blockchain technology, covering various consensus mechanisms, smart contracts, decentralized applications (dApps), and relevant blockchain platforms (e.g., Ethereum, Polygon, Binance Smart Chain, or Polkadot). Stay abreast of Web3.0 technologies, including decentralized identity, decentralized storage, decentralized finance (DeFi), and other pertinent Web3.0 components. Integrate Web3.0 principles into the system architecture, emphasizing interoperability, decentralization, and user sovereignty.

3. Security and Compliance

Ensure the system architecture incorporates robust security measures, prioritizing data privacy and regulatory compliance, particularly in handling sensitive user data and financial transactions.

4. Scalability and Performance

Design the system for high scalability, capable of managing increasing user loads while maintaining optimal performance, especially in a data-intensive marketplace environment.

5. Technical Leadership

Provide technical leadership and guidance to development teams, assisting in the implementation of architectural solutions and best practices.

6. Collaboration

Collaborate with software developers, DevOps engineers, and other stakeholders to drive the development process, ensuring effective implementation of the architectural vision.

Requirements

• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
• Proven experience as an IT System Architect, with a track record of designing and implementing complex systems, preferably in the blockchain or Web3.0 space.
• Strong knowledge of Enterprise Architecture and best practices.
• Strong Experience in Cloud Architecture, Microservices, Application Architecture etc.
• Strong Experience in building and scaling large scale enterprise production systems
• Have Cloud Architect certifications.
• Proficiency in Web3.0 concepts and technologies.
• Excellent problem-solving and analytical skills.
• Strong communication and collaboration skills.
• Relevant certifications in blockchain or Web3.0 technologies (e.g., Certified Ethereum Developer) are a plus.

Please submit your updated resume in Word format by using the Apply Now Button.
We regret that only shortlisted candidates will be notified

Email resume to [email protected]

People Profilers Pte Ltd, 20 Cecil Street, #08-09, PLUS Building, Singapore 049705.
Tel: 6950 9722

http://www.peopleprofilers.com
EA License Number: 02C4944
Registration Number: R1111371
Posting Personnel: Tiffany Ong Meng Yen

Job Description

- On-site monitoring of the manufacturing site for any breakdown or technical issues

- Prompt escalation and problem-solving for any minor technical issues

- System monitoring and do the necessary adjustments

Requirements

- Familiar with basic computer operating system

- Willingness to adopt high-tech industry and receive necessary IT training.

- Able to support any urgent support if required with additional overtime pay.

- Able to work alternative Saturday Off (Half day)

Responsibilities

· Manage all aspects of the technical project to ensure it is completed on time, within budget and meet all contractual requirements

· Lead and manage the project team

· Able to interpret the Contract and extract all essential information with the project team for the efficient and effective management of the project to meet its objectives

· Identify all contractual system requirements and all other deliverables and responsible for managing system designs, reviews and all deliverables. Analyze and define all project materials and service purchases based on cost optimization and appropriate risk management

· Perform day to day coordination, risk management, liaison, control and supervision of resources including all project team members, sub-contractors, internal and external project related parties and customers to ensure that the project meets its objectives

· Provide regular project reports/updates to customers, internal departments and management

· Monitor all payment milestones to ensure timely billing in accordance to the planned scheduled

Requirements

· Degree in Electrical, Electronics, Communications Engineering, or equivalent

· Minimum 5 years in technical project management work experience

· Experience in New Product Introduction management is preferred

· Strong project & people management skills.

· Excellent communication and problem solving abilities

· Able to work within tight schedules

· Self driven and good team player

· Working location is in Jurong East

· Singaporeans only

Please submit resumes to [email protected] with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.

Overview

Microsoft Cloud Operations + Innovation is the team behind the cloud. CO+I is responsible for delivering over 200 Microsoft web portals, Live and Online Services around the world including infrastructure, security and compliance, operations, globalization, and manageability. Our focus is on smart growth, high efficiency, and delivering a trusted experience to customers and partners worldwide. We are looking for a passionate, high energy individual to help build the network that powers the world’s largest online services.

Within CO+I, the Data Center Availability Improvement Team is responsible for ensuring the uptime, reliability and availability of Microsoft’s cloud business data centers. Microsoft has a portfolio of data centers globally and the Availability Improvement Team is looking to fill the vital role of Program Manager.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

• Work with internal Microsoft teams to collect and compile Availability metrics and scorecards for APAC datacenter sites and region.
• Train and coach teams on objective KPIs and drive projects working with Operations site and Regional leadership to establish Availability Improvement initiatives
• Track projects and establish dashboards to provide status of Availability Improvement programs
• Proactively identify trends, cause of defects based on data analysis, make recommendations for cause investigations and project creation for lease and owned sites
• Initiate Technical Service Bulletins (TSBs) for high-risk incidents and containment measures.
• Engage with internal and external partners for funding, approval and implementation of critical infrastructure changes.
• Drive global standardization and consistency of processes, procedures and reports with Operations teams for Quarterly Business Reviews
• Work with Operations EEs and MEs to establish visual standards, process improvement and error proofing systems to drive efficiency with the business.
• Identify and monitor the need for use of new tools to improve the quality of data and analytics.

Qualifications

• Must have strong lean background with hands-on expertise in continuous improvement
• Must have good understanding of datacenter and topologies or equivalent Mission Critical facility background
• Must have strong analytical skills – must be able to extract and summarize large, complex data from multiple databases and systems
• Must be a team player with ability to influence cross functional team and leadership team in driving process improvement and efficiencies
• Good communications skills both written and verbal to work with people at all levels of management.
• Strong understanding of data analysis tools and techniques such as PowerBI
• Good organizational skills
• Must demonstrate strong attention to detail
• Familiarity with ISO, ITIL standards and procedures

Education and Background:

• Must have a minimum of bachelor’s degree in Engineering – Electrical, Mechanical, Industrial or other or Equivalent Experience
• Minimum 5-10 years of relevant work experience
• Experience in in datacenter or manufacturing / operations environment
• Good understanding of data visualization tools and techniques

#COICareers

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Software and applications manager (technical lead)

Job Description

· Support and manage development of Cellular Modem systems and products.

· Monitor the results and quality of the different software ROMs and technical features implemented.

· Oversee technical expertise on the development of software and chipset platform features, ensuring that appropriate security and risk factors are properly managed

· Testing and issue triaging for live network issues

· Lead the utilization and/or development of automation tools or scripts to improve product and engineering health.

· Develop test plans based on Product Excellence/test strategies. Lead test plan reviews with engineers and other stakeholders across teams.

· Define the test framework, test preconditions, and other test control and reporting functions to enable others to test functionality.

· Drive opportunities and lead efforts to improve existing test infrastructure or create new test infrastructure to increase efficiency and productivity in test case development, scheduling, or deployment.

· Participate in product design review with product managers, software/hardware engineers, and other stakeholders to contribute to product design, testability, and implementation

· Upto 70% drive testing is required.

Preferred Qualification

· Master's/Bachelor's degree in Computer Science, Electrical Engineering, or a related field, or equivalent practical experience.

· Minimum 8 years of experience in developing test methodologies, writing test plans, creating test cases, and debugging.

· 5 years of experience providing technical leadership and leading projects (e.g., test, release, etc.).

· 8-10 years of Field Testing experience with 5G, LTE and WCDMA technologies

· Experience on chipsets like Qualcomm, Mediatek, Samsung and debugging tools –QXDM, Shannon etc is a must

· Candidate should preferably be able to drive in Singapore

Red Hat Services team is looking for an experienced, enterprise-level engineer to join us as a Technical Account Manager in Singapore. In this role, you will serve as a trusted advisor who will work with a small set of key strategic customers to provide practical technical and architectural guidance for the Red Hat Ansible Automation.

You will provide personalized, attentive, proactive support and mentorship to assigned strategic enterprise customers. You will establish high-value relationships with key stakeholders to understand their environment, including IT infrastructure, internal processes, and business requirements. You will share technical best practices and serve as a point of contact for any major incidents, managing customer expectations and communications to a resolution of such incidents. As a Technical Account Manager, you will work closely with our Engineering, R&D, Product Management, and Global Support teams to debug, test, and resolve issues. You'll need to be able to work as part of a team, enjoy working hard, and be professional and dedicated to meeting and exceeding expectations and building relationships. You'll also need to have excellent collaboration skills and ability to learn new technologies quickly and use their time efficiently.

Job Responsibilities

• Manage and grow customer relationships by delivering attentive, relationship-based support
• Build a sense of trust with customers and serve as their advocate within Red Hat
• Perform technical reviews and share knowledge to identify and prevent issues
• Gain an understanding of customer technical infrastructures and environments, hardware, and offerings
• Create customer engagement plans and keep the documentation on customer environments updated
• Support enterprise customers, implementing automated and containerized cloud application platform solutions
• Perform initial or secondary investigations and respond to online and phone support requests
• Partner closely with Red Hat's engineering, product management, and technical support teams to debug, test, and resolve issues
• Regularly contribute to the Red Hat knowledge base and share best practices with peers and colleagues
• Participate in internal projects and initiatives and serve as a subject matter expert and mentor for specific technical or process areas
• Deliver key portfolio updates and help our customers successfully implement upgrades
• Manage customer use cases and maintain clear and concise case documentation
• Engage with Red Hat's solutions engineering teams to help develop solutions patterns based on customer engagements as well as personal experience that will guide platform adoption
• Engage with Red Hat's field teams, customers, and partners to ensure a positive cloud technology experience and a successful outcome resulting in long-term enterprise success
• Communicate how specific Red Hat’s cloud solutions and our cloud roadmap align with customer use cases
• Travel, as necessary, to visit customers and attend events within the region
• 5+ years of experience working in customer support, development, engineering, or quality assurance (QA) organization
• Ability to manage and grow existing enterprise customer relationships by delivering proactive, relationship-based support
• Outstanding written and verbal communication skills; ability to convey complex information to customers clearly and concisely
• Competent comprehension of enterprise architecture and strategic business drivers
• Ability to manage multiple issues and projects with a focus on detail
• Aptitude to learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms
• Plus to be Singaporean/SG PR to support Singapore Governments customers

Required Skills

The following are considered a plus:

• Experience with automation of playbook creation and maintenance
• Bachelor's degree in a technology-related discipline, preferably computer science or engineering
• Prior experience working in a technical leadership or mentorship role
• Experience with training and presentation delivery
• Expertise with enterprise cloud solutions like Platform-as-a-Service (Red Hat OpenShift), containers, Kubernetes
• Experience working in DevOps environments
• Software engineering background; experience with RPM-based Linux and Java technologies
• Experience deploying applications in cloud environments
• Experience developing containerized applications
• Good understanding of continuous integration (CI) and continuous delivery (CD) concepts