Total 15 sales support specialist job vacancies in Information Technology category in D27 Yishun, Sembawang

About Keysight:

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights to the world’s visionaries and innovators in electronic design, test, manufacturing, and optimization. Our ~14,000 employees create world-class solutions in wireless communications, 5G, automotive, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries.

We’re recognized as a Great Place to Work across the globe due to our robust culture and dynamic working environment. Our global team acts as “One Keysight,” using collaboration, inclusivity, and integrity to advance technology. We’re driven and curious, and we value all ideas, especially bold ones. And our strong culture extends far beyond our own walls. We leverage our corporate social responsibility framework to support our communities, nurture the next generation of engineers, and promote environmental sustainability. Our technical solutions – and our methods for creating them – help connect and secure the world. Learn more about what we do and how we do it.

About the Job:

We are seeking a passionate and innovative software engineer to join our team in Electrical & Industrial Solutions Group Center of Excellence (EISG COE) to launch the next generation software solution for future enterprise engagements. As a software expert engineer, you will be the critical contributor of solution framework knowledge in developing and integrating multiple software products to create solutions. You must be a proven expert with experience designing, implementing, and deploying end-to-end solutions.

About the Team:

You will work closely with strategic planners, product management, and customers to understand key challenges and create solutions that advance Keysight’s position as a market leader in measurement test.

Responsibilities:

• Lead architectural design and system level integration, interfaces, and test requirements for our Keysight’s board test and measurement software.
• Work to outline end-solution and develop work breakdowns by shippable epics, milestones and ultimately work with leads on sprint deliverables.
• Set the technology direction for major components and services; work hands-on to integrate them into our measurement test software.
• Partner with internal and external stakeholders to understand requirements and translate them for the development teams.
• Work closely with various software teams in the development of the common building blocks
• Effectively communicate and interact up and down across the cross-functional teams and organizations.

Basic Qualifications:

• Bachelor/Master Computer Science/Electrical/Electronic Engineering or a software related discipline, from an accredited college or university
• Minimum 4 years’ experience working with product design/development/engineering and product management.
• Proven track record to do what it takes to deliver our products to customers on schedule.
• Excellent written and verbal communication skills are a must.
• Knowledge with basic electronics principles, board testing technology, IEEE boundary scan standards and programming algorithms is an added plus.
• Experience in design, implementation and deployment of software that support multiple platforms (Windows, Linux and MacOS)
• Well-versed in modern techniques in object-oriented design, design patterns and measurement libraries
• Expert working knowledge of application development using C, C++ 11/14
• Solid understanding of Jenkins CI/CD development flows and tools such as Microsoft Visual Studio, TFS, SharePoint, Git, Bitbucket, JIRA, Confluence or equivalent.
• Experience in reengineering and migrating legacy software solutions to modern technology platform is an added plus.

Job Summary

IT Planning & Finance: The successful applicant will be part of the team in Technology Business Management (TBM) Unit.

The applicant is responsible for supporting the effective planning, reporting, and financial oversight of the Technology

Group (TG) projects and initiatives. This role focuses on driving governance processes, ensuring alignment between strategic

IT plans, and maintaining robust financial management practices. The individual will work closely with internal teams to

execute financial reporting, project planning, and budgeting activities across the organisation.

Key Responsibilities

1. IT Planning & Governance

• Project Pipeline and Portfolio Management: Support the development and reporting of the TG project pipeline, including tracking and analysing project performance and key deliverables.

• Business-As-Usual (BAU) Reporting: Assist in preparing BAU performance reports for ongoing TG initiatives and align with overall strategic goals.

• Manpower Planning: Contribute to TG manpower planning processes, ensuring adequate staffing for IT projects and initiatives based on current and future needs.

• Transformation Office Support: Assist in activities related to the TG Transformation Office, helping to align project governance with the Digital Government Blueprint and other long-term strategic plans.

• Governance Frameworks: Assist in the implementation of IT governance frameworks to ensure compliance with organisational policies and standards.

2. IT Financial Management

• Budgeting and Financial Planning: Support the preparation of TG’s annual financial budget, working with divisions to ensure accurate forecasting of project costs and IT resource allocation.

• Financial Reporting: Assist in tracking financial performance across TG projects, including monthly and quarterly reporting on expenses, revenue, and capital expenditures.

• Asset Ownership and Management: Support the implementation of TG’s asset ownership framework, tracking and managing IT assets, ensuring accurate financial records are maintained.

• Workday Data Management: Assist in the management and maintenance of the TG Workday data management framework, ensuring financial data is accurate, updated, and aligned with TG project objectives.

• Expense Tracking and Forecasting: Collaborate with divisions to execute monthly financial forecasts, tracking variances and ensuring budget adherence.

What we are looking for

Requirements:

• Min. 5 years of experience in IT governance, project planning, or financial management.

• Strong understanding of IT project planning, governance frameworks, and financial reporting.

• Experience in financial budgeting, expense tracking, and project portfolio management.

• Familiarity with financial and resource management tools (e.g., Workday) and IT budgeting frameworks.

• Excellent organisational, analytical, and communication skills.

• Ability to manage multiple priorities and work with cross-functional teams.

Key Skills:

• IT Project Planning and Governance

• Financial Budgeting and Reporting

• Data Management and Financial Systems (Workday or similar)

• Stakeholder Collaboration and Communication

Job Summary

IT Resourcing & Commercials

The successful applicant will be part of the team in Technology Business Management (TBM) Unit. The applicant is responsible for supporting vendor management and procurement processes. This position supports the Technology Group (TG) in its day-to-day management, vendor relations, and strategic procurement activities, while maintaining alignment with organisational goals and ensuring compliance with procurement standards.

Key Responsibilities

1. IT Management Support

• Vendor and WOG Engagement: Assist in facilitating engagement between TG and external vendors, as well as Whole-of-Government (WOG) entities, to ensure collaboration and alignment with key initiatives.

• Event and Initiative Management: Coordinate and provide logistical support for TG-hosted events and industry initiatives, ensuring effective execution.

• Office Space and Planning: Contribute to the planning and management of TG office space, ensuring optimal usage for team members and operational requirements.

• Executive Support: Provide administrative support to TG leadership, including scheduling meetings, managing travel logistics, and preparing materials for executive presentations and initiatives.

2. IT Resourcing & Commercials

• Vendor Performance and Spend Analysis: Assist in tracking and analysing the performance of TG vendors, ensuring alignment with service level agreements (SLAs) and budgetary constraints.

• Augmented Resource Planning: Support TG’s augmented resource planning by helping with workforce forecasting, allocation, and budgeting to meet project and operational demands.

• Strategic Vendor Partnerships: Contribute to the management of strategic vendor relationships, focusing on dependency management and optimising partnerships to meet TG objectives.

• Procurement and Contract Management: Assist in the management of procurement documentation (AORs, PRs, POs, Contracts), ensuring compliance with organisational standards. Help maintain the central contract repository.

• Demand Aggregation and Bulk Procurement: Support the execution of demand aggregation and bulk procurement processes, ensuring cost-effective purchasing and efficient resource allocation across the TG.

What we are looking for

Requirements:

• 3-5 years of experience in IT operations, vendor management, or procurement.

• Strong understanding of vendor management, resourcing, and procurement processes.

• Familiarity with procurement documentation standards, contract management, and demand aggregation.

• Experience in managing vendor relationships and analysing performance metrics.

• Excellent organisational, communication, and analytical skills.

• Ability to manage multiple tasks and support cross-functional teams in a fast-paced environment.

Key Skills:

• Vendor Performance Management

• IT Resourcing and Workforce Planning

• Procurement and Contract Management

• Event and Initiative Management

• Analytical and Financial Reporting Skills

• Stakeholder and Vendor Engagement

Job Summary:

As a Technical Support Engineer, you will be responsible for troubleshooting, diagnosing, and resolving complex technical issues for clients. You will work closely with cross-functional teams including development, operations, and product teams to ensure prompt and efficient resolution of customer queries. The ideal candidate is proactive, communicative, and eager to help customers succeed.

Key Responsibilities:

• Provide Technical Support:Offer Tier 1 to Tier 3 support for software, hardware, and networking issues.
  Diagnose, troubleshoot, and resolve technical issues reported by customers via email, phone, or chat.
  
• Incident Management:Log and track issues using helpdesk or ticketing systems (e.g., Jira, Zendesk).
  Escalate unresolved issues to appropriate internal teams (e.g., Development, Operations).
  Maintain documentation for troubleshooting processes and resolutions.
  
• Customer Interaction:Communicate effectively with customers to understand their problems and provide clear, timely solutions.
  Build and maintain strong relationships with customers by ensuring satisfaction and follow-ups on open tickets.
  
• Collaboration:Work with cross-functional teams to address complex issues and suggest product or service improvements.
  Collaborate with engineering and development teams to resolve system bugs and performance issues.
  
• Knowledge Management:Develop and maintain knowledge base articles, FAQs, and user guides for internal and external use.
  Stay updated on new features, technologies, and product releases.
  
• Monitoring and Reporting:Monitor system performance, identify potential issues, and provide proactive solutions.
  Generate and present reports on support activities, metrics, and customer satisfaction.
  

Qualifications and Skills:

• Education: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
• Experience: 3+ years of experience in a technical support or similar role.
  Hands-on experience with ticketing systems like Zendesk, Jira, or ServiceNow.
  
• Technical Skills:Proficiency in troubleshooting Windows, macOS, and Linux operating systems.
  Knowledge of networking concepts (TCP/IP, DNS, VPN, firewalls).
  Familiarity with cloud services (AWS, Azure, or Google Cloud).
  Experience with databases (SQL, MySQL, PostgreSQL) and APIs is a plus.
  Ability to read and understand logs and debug basic code issues.
  
• Soft Skills:Excellent communication and interpersonal skills.
  Strong analytical and problem-solving abilities.
  Ability to manage multiple priorities and work under pressure.
  Customer-focused mindset with the ability to empathize with users.

Job Responsibilities

Job opening 1: Investigation & Maintenance

• Attend to reported gas incidents and gas supply abnormalities such as gas fires, poor gas supply pressure, suspected gas leaks, etc.
• Perform site investigations and rectification work inclusive of co-ordination work with the relevant authorities (e.g. SPPG, SCDF, HDB, EMA) and other external agencies and submission of reports.
• Attend to customer service requests, e.g. install/ replace/ trouble-shoot gas appliances, perform servicing of gas stoves, carry out soundness tests on gas installations, etc.
• Handle customers’ enquiries/ feedback and perform service recoveries.
• Investigate and report on matters related to meter readings abnormality.
• Attend to meter cut-off and account due related matters.
• Any other duties as assigned by supervisor, which may include driving company vehicle to attend to work arrangements.

Job opening 2: Commercial

• Oversee the gas installation works conducted by outsourced contractors in compliance with regulatory requirements, code of practices and Standard operating procedures (SOP).
• Ensure that the tools and equipment for related works are adequate and properly maintained for operational readiness.
• Attend to customers’ feedback, queries and complaints.
• Coordinate gas installation projects submitted by M&E consultants, Professional Engineers and Licensed Gas Service Workers.
• Conduct Inspections of gas installation and witness final pressure test, ensuring timely & safe completion for turn-on of gas supply.
• Perform standby duties after office hours.

Requirements:

• Diploma in Mechanical or any Engineering discipline.
• Relevant work experience and technical knowledge in gas, plumbing, sanitary, or electrical systems will be an advantage.
• Able to work independently and as a team player.
• Possess good interpersonal and communication skills, with experience in contract management and customer service.
• Possess a driving license (class 2 & 3), preferably with access to personal transport.

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our powerful, award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. Diversity, equity & inclusion are integral parts of our culture and drivers of innovation at Keysight. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Job Description

This position is for a full-time Software Engineer to join Keysight’s Quantum Engineering Solutions (QES) organization, which is responsible for producing world-leading solutions in quantum technologies, including quantum computing, quantum communications and quantum sensing. As a Solution Developer, you will be part of an R&D team and launch breakthrough software solutions to market. You will engage in every stage of our product development process, addressing intricate technical hurdles in a customer-centric setting, while implementing a novel method for integrating classical data systems with quantum operations and third-party software as a Data Engineer.

Job Responsibilities

• Architect and implement scalable, cutting-edge data workflows to support quantum computing operations, including experiment data processing, calibration, and real-time analytics.
• Leverage advanced automation tools to manage and orchestrate workflows that integrate data from classical systems into quantum environments, ensuring high reliability and efficiency.
• Build and maintain data infrastructure, ensuring proper version control, data lineage, and efficient handling of large datasets produced by quantum experiments.
• Continuously analyze and optimize data workflows to enhance throughput, reduce latency, and improve overall system performance in a research-driven environment.
• Work independently as well as in teams to accomplish business objectives.

Job Qualifications

• Bachelor’s, Master’s, or PhD in Computer Science, Physics, Electrical Engineering, or a related field with 4-7 years job experience.
• Good understanding of quantum computing concepts, and experience integrating classical data workflows with quantum experiments is highly desirable.
• Background in High-Performance Computing (HPC), data-intensive research projects, or scientific computing environments is preferred.
• Expertise in Python for developing, automating, and optimizing scientific data processing systems.
• Experience designing and managing data workflows using tools like Airflow, Spark, or similar, with a strong understanding of ETL processes and data infrastructure.
• Strong experience in SQL for querying, transforming, and managing large datasets.
• Knowledge of optimization techniques and algorithms.
• Ability to work in a collaborative environment and to develop teamwork among individuals and over geographically disperse teams.
• High tolerance for ambiguity, results-oriented, meets timelines, handles pressure while working positively in a collaborative manner.
• Excellent written and verbal communication skills
• Willingness to learn proactively.

Job Description

• High potential leader ready to lead a team of ~30 technical product representatives (Product Specialists) of Liquid Chromatography & Liquid Chromatography Mass Spectrometry (LC&LCMS).
• This will develop and lead regional LC&LCMS growth strategies and programs with team members to achieve regional financial targets as well as strong LC growth by outpacing market growth in the collaboration with partner organizations including Marketing, Customer Service organization, SSD/CSD sales and others through maximizing customer satisfaction, customer loyalty and customer life-time value.
• Focus on product specialization and workflow solution to differentiate Agilent in the market is highly necessary to meet evolving market needs and to give a sense of security and confidence in our strategy.
• Geographical accountability will be in South Asia, Japan & Korea but becoming a strong collaboration and cooperation bridge with India and other global organizations such as Solution Unit, AFO, EMEA, China is crucial to differentiate Agilent solutions vs. competitors and to lead the specialization optimization for regional LC&LCMS business.
• In addition, this role will be a strong advocate and partner of the smooth and efficient Channel Evolution Journey and related initiatives, which will require different levels of specialization depending on the customer buying journey to lead & drive medium to long-term business plans.
• Finally, this role requires strong leadership to grow next level technical talents which will be equipped with development and demonstration capability of scientific workflow solutions as well as economic workflow solutions for customers to differentiate Agilent in the competitive market.

Qualifications

• Appropriate undergraduate degree required; advanced business degree with emphasis on marketing/market management required. MBA or PhD a plus
• Demonstrated track record of managing multi-functional responsibilities within a global company.
• A proven track record of profitable sales and market growth to be demonstrated over a sustained period
• Direct people management and sales management experience
• Experience with product commercialization and application development
• Proven track record of successful change management initiatives
• Proven track record of process and workflow improvements across organizations and sales channels
• Experience in building and leading a multi-functional team, cross-cultural exposure & leadership
• Excellent organization and planning skills
• Strong negotiation and enterprise-level sales management skills.
• Demonstrated management, leadership, and teambuilding skills within a complex cross-functional matrix organization
• Hands-on results, results-oriented experience in the creation and execution of successful sales plans
• Demonstrated organizational development and collaboration skills are required.
• Excellent written and verbal communication skills are required.
• A robust and strategic thinker who is process-oriented, obsessed with continuous improvement, manages by fact, and has excellent conceptual skills demonstrated through disciplined, succinct communication.
• Demonstrated leadership in a cross-functional environment with the ability to lead, influence, and shape opinion among a peer group of senior managers.
• Outstanding communication skills with an ability to clearly and crisply communicate complex issues such as Agilent's strategies, product plans, and channel and brand management programs.
• Passion for talent development with the ability to select and grow high-potential employees who will contribute to the growth of Agilent organization in the region.
• Strong drive for growth and success, highly driven with good maturity level

Job Description

• Attend to customer enquiries and execution to sales orders
• Coordination of logistics and delivery with the Supply Chain Management staff
• Provide sales administrative support to Sales and Marketing Team from the start to the end of the sales cycle
• Prepare and maintain all sales related documents according to ISO requirements
• Perform Ad-hoc duties

Requirements

• At least a NITEC, GCE O/A Level or equivalent
• This is a junior executive level position with at least 1 year relevant work experience
• Proficient with Microsoft Office
• Basic engineering knowledge is preferred
• Candidate must possess /be: Self-motivated - Initiative - Independent - Organization skills - Excellent interpersonal and communication skills - Perform under tight schedules and deadline with minimum supervision
• Preferably Singaporean or Singapore Permanent Resident

Assisting clients with technical problems pertaining to hardware or services. This position will combine technical skills with soft skills to provide well rounded support not only in the form of technical assistance but also delivering a positive client experience.

Individual to be involved in:

1. Understanding and analyzing the problems that clients are facing

2. Communicating technical information to clients in a clear and simple manner

3. Identifying and resolving technical issues that clients have reported

Technical skills and competencies:

1. Technical proficiency and familiarity with necessary hardware components

2. Problem solving skills to identify hardware issues and effectively resolve them
3. Accurate documentation skills for record and filing purposes
4. Customer relationship management skills to build strong ties with clients

Duration of attachment: 6 months

Rigging & Marine Services Pte Ltd, “RMS” was established in 1992, serving both the marine and O&G sectors. Presently, RMS has acquired a formidable amount of experience and skillset as well as an excellent reputation in the field of load testing and marine services. With a commitment to quality and a focus on delivering tailored solutions, we are looking for a passionate and driven Technical Sales Executive to join our dynamic team!

Responsibilities:

Candidates are expected to:

• Develop and implement strategic sales plans to promote and sell rigging solutions
• Identify and establish relationships with key and prospective clients
• Provide technical expertise to clients, understanding their unique requirements and offering tailored solutions
• Collaborate closely with the Operations team to understand and communicate technical features and benefits
• Conduct product demonstrations and presentations to showcase the technical advantages of our rigging solutions
• Stay informed about industry trends, market conditions, and competitor activities to formulate sales strategies
• Prepare and present technical proposals, quotes, and contracts to potential clients
• Work collaboratively with the Sales team to meet revenue targets and contribute to the overall growth of the business
• Travel to client locations and participate in trade industry events
• Perform any other duties as assigned

Skills and Qualifications:

A successful candidate will possess:

• Diploma in Engineering, Marine Technology, or a related field
• Proven track record in technical sales, preferably in the marine industry*
• Technical knowledge of marine rigging products, systems, and solutions
• Strong communication and interpersonal skills to effectively engage with clients and internal teams
• Ability to translate technical features into client benefits and value propositions
• Willingness to learn about the range of marine rigging solutions Proficiency in Microsoft Office suite of applications
• A results-oriented mindset with a focus on achieving and exceeding sales targets
• Willingness to travel extensively for client meetings and industry events

Roles and Responsibilities

Candidates are expected to: -

• Assist in planning critical path schedules and phasing to facilitate ongoing workshop activities
• Prepare and/or verify in-house and MOM test and calibration certificate
• Source for suppliers and assist in preparing quotation(s) (including Professional Engineer services)
• Assist in updating planned equipment maintenance program
• Communicate with clients and external professional engineers to understand requirements and constraints
• Prepare, record and file all relevant technical documents and certificates
• Key in technical requirements for certificates to be issued to clients
• Maintain accurate records of all in-house testing activities
• Perform any other technical-related assignments as assigned

Skills and Qualifications

A successful candidate will possess:-

• A Diploma in Engineering-related fields (e.g. Mechanical, Electrical, Marine Engineering, Maritime and Offshore Technology)
• Dynamic, self-motivated with good interpersonal skills
• Good technical knowledge in the marine industry
• Able to build and maintain good rapport with internal and external stakeholders
• High degree of flexibility and initiative to take on new challenges as the role develops

Working Hours

• Mon to Fri: 8am to 5:15pm
• Alternate Sat: 8am to 12pm (work-from-home arrangement)

Roles & Responsibilities

• Establishing the technical needs of the customer and suggesting appropriate products.
• Explaining complex technical information to customers in a way that is easily understandable.
• Following up with customers and resolving any issues that may arise.
• Keeping customers informed about new technological products.
• Compiling proposals and reports related to technical products.
• Ensuring that sales targets are consistently met.
• Reporting to management about sales made.
• Updating records of customer communications and contact information.
• liaising with existing clients
• preparing tenders, proposals and quotations
• providing pre-sales and post-sales support
• negotiating contracts, terms and conditions
• reviewing cost and sales performance
• writing reports and sales literature
• supporting other members of the sales team by training them in the uses of products/services
• attending trade exhibitions, conferences and meetings

Minimum Qualifications:

• A bachelor’s degree in IT, business, or a related field.
• A minimum of 2 years of sales or marketing experience.
• Technical knowledge and a comprehensive understanding of how the company products work.
• Strong interpersonal and communication skills.
• The ability to identify and follow up on leads.
• Exceptional skills in selling products and closing deals.
• Knowledge of sales promotion techniques.
• Excellent presentation skills and a professional appearance.

Job Description

• Provide pre-sales and after-sales technical support of our product and services to our internal team, distributors and business partners
• Liaise with OEMs on technical issues and raise Technical Reports, Recall Bulletin and/or Technical instructions to address technical issues on our product
• Monitor the reliability of our product and propose improvement accordingly
• Assist and provide technical inputs/support in our R&D development in establishing a quality product
• Provide support in the development of technical training requirements and materials for our team and business partners
• Assist in the conduct of Quality Control check in production line to improve our product’s quality standard
• Support our team in annual audits and achieved recertification for ISO9001:2015
• Manage all warranty claims with suppliers and ensure they are processed timely

Requirements

• Degree/Diploma holder in Mechanical / Electrical / Electronic Engineering or its equivalent
• Experience in automotive industry or commercial vehicles will have an added advantage
• Knowledge of troubleshooting vehicles defects and/or usage of diagnostic tools
• Possess strong analytical skills with good attitude and self motivated
• Strong team player with good interpersonal and communication skills
• Proficient in MS excel, ppt, word

JOB TITLE

System Administrator – IT Infrastructure Support

PURPOSE OF JOB

Support the system and network administration for all IT systems thus providing a reliable platform and foundation for all IT business applications. Responsibilities include efficient and effective performance of all computer hardware, operating systems, cabling, networks and communication and IT infrastructure.

JOB FUNCTION

1. Responsible for Level 1 & 2 IT Infrastructure support, and all aspects of desktop PCs, notebooks, printers, and other peripherals which includes implementation, patching, installation and configuration.
2. Administering, maintaining, and managing the computer systems - Operating Systems and Communication Systems.
3. Maintains documentation regarding security and service records relating to hardware, software, and IT infrastructure.
4. Document, track, and monitor issues in a ServiceNow helpdesk ticketing system to ensure timely resolution.
5. Support and maintain end users account information including rights, security and systems groups.
6. Responsible in managing the data integrity, maintenance and ensure daily data is successfully backup and restore when and there needed.
7. Manage and update all IT assets records periodically.
8. Maintaining and supporting hardware, software and operating systems which in line with the goals and standards of the corporation and IT department policies. This includes installing and upgrading OS of PC hardware and software.
9. Conduct periodic maintenance, audit and compliance for desktop PCs and notebook.
10. Providing support for all office automation products, off-the-shelf application packages, users computing functions and email messaging.
11. Facilitate and liaison with all outsourced vendors for all application remote support and Move-Add-Change requests.
12. Ensuring computer and information security by implementing relevant procedures and standards.
13. Periodic update all Desktop PCs and notebooks to latest security patches and firmware. Conduct regular or quarterly end users’ computer audit and preventive maintenance.
14. Any other work assigned.

INTERACTION

Interfaces with end-users, technical support personnel in the corporation and HQ.

JOB SPECIFICATIONS

A diploma or degree holder preferably in Computer studies, Networking or Communications with at least 3 years working experience in the IT industry. Should be a team player and a reliable, responsible and diligent person that possesses initiative.

• Min. 3 years hand-on experience in administrating Windows Active Directory, DHCP, DNS, MS Exchange, MS Azure and other system related equipment.
• Min. 2 years hand-on experience in maintaining and troubleshooting Cisco network equipment’s, Global Protect VPN and Aruba wireless devices.
• Min. 2 years hand-on experience in managing and configuration of COMMVAULT, Solarwinds, Microsoft Defender, Azure Intune, Endpoint, Microsoft Authenticator, OKTA, OneDrive etc.
• Min. 2 years hand-on experience in Virtualization Technology, VMware, Citrix and SharePoint.
• Preferably holder of MCSA or MSCE, and/with CCNA, and other Management, Service desk skills.

PURPOSE OF JOB

Support the system and network administration for all IT systems thus providing a reliable platform and foundation for all IT business applications. Responsibilities include efficient and effective performance of all computer hardware, operating systems, cabling, networks and communication and IT infrastructure.

JOB FUNCTION

1. Responsible for Level 1 & 2 IT Infrastructure support, and all aspects of desktop PCs, notebooks, printers, and other peripherals which includes implementation, patching, installation and configuration.

2. Administering, maintaining, and managing the computer systems - Operating Systems and Communication Systems.

3. Maintains documentation regarding security and service records relating to hardware, software, and IT infrastructure.

4. Document, track, and monitor issues in a ServiceNow helpdesk ticketing system to ensure timely resolution.

5. Support and maintain end users account information including rights, security and systems groups.

6. Responsible in managing the data integrity, maintenance and ensure daily data is successfully backup and restore when and there needed.

7. Manage and update all IT assets records periodically.

8. Maintaining and supporting hardware, software and operating systems which in line with the goals and standards of the corporation and IT department policies. This includes installing and upgrading OS of PC hardware and software.

9. Conduct periodic maintenance, audit and compliance for desktop PCs and notebook.

10. Providing support for all office automation products, off-the-shelf application packages, users computing functions and email messaging.

11. Facilitate and liaison with all outsourced vendors for all application remote support and Move-Add-Change requests.

12. Ensuring computer and information security by implementing relevant procedures and standards.

13. Periodic update all Desktop PCs and notebooks to latest security patches and firmware. Conduct regular or quarterly end users’ computer audit and preventive maintenance.

14. Any other work assigned.

INTERACTION

Interfaces with end-users, technical support personnel in the corporation and HQ.

JOB SPECIFICATIONS

A diploma or degree holder preferably in Computer studies, Networking or Communications with at least 3 years working experience in the IT industry. Should be a team player and a reliable, responsible and diligent person that possesses initiative.

• Min. 3 years hand-on experience in administrating Windows Active Directory, DHCP, DNS, MS Exchange, MS Azure and other system related equipment.
• Min. 2 years hand-on experience in maintaining and troubleshooting Cisco network equipment’s, Global Protect VPN and Aruba wireless devices.
• Min. 2 years hand-on experience in managing and configuration of COMMVAULT, Solarwinds, Microsoft Defender, Azure Intune, Endpoint, Microsoft Authenticator, OKTA, OneDrive etc.
• Min. 2 years hand-on experience in Virtualization Technology, VMware, Citrix and SharePoint.
• Preferably holder of MCSA or MSCE, and/with CCNA, and other Management, Service desk skills.