Total 3,949 service centre manager job vacancies in Information Technology category in Singapore

We are looking for an information technology (IT) support manager who is responsible for the management and control of our organisation’s and our clients’ IT assets.

It includes managing all IT related projects from Networking, security, solutioning and implementation. The Person must be self motivated and has a good communication skill.

Job Responsibilities:

• Supervise, monitor, and direct the performance of Data Centre Services (Deployment of racks, trays, hardware, customer requests through ticket management, reverse logistics, supporting parts storage and replenishment)

• Monitor daily Service Level Objective (SLO) and Service Level Agreement (SLA) - (multiple sites)

• Develop an operational team strategy to achieve Service Standards & SLA KPI’s.

• Professionally monitor and train team’s performance, provide on the job coaching and evaluate performance, compare results to objectives.

• Recommend or initiate hiring, promotions, transfers or disciplinary actions.

• Conduct regular safety and task specific training both theoretically and practical.

• Ensure all services are completed accurately and on time, in accordance with customer policies, including safety requirements.

• Establish, maintain, and promote exceptional customer service.

• Properly maintain and inspect tools & equipment.

• Schedule Maintenance Services as necessary to maintain the facility’s infrastructure systems in accordance with maintenance programs including, but not limited to, 5S (floor and room organization, supplies, and upkeep).

• Always ensure an appropriate number of personnel on site.

• Oversees daily management of staff and manage the flow of Data Centre day-to-day operations

• Perform all services as efficiently as possible while limiting negative impact to the environment.

• Attend regular meetings with customers to report issues, analyze quality, review performance, and/or resolve issues.

• Correctly maintain and generate required reports, including trends surrounding the services.

• Correctly interpret and enforce company policies and safety procedures to ensure compliance.

• Manage team capacity & utilization for assigned tasks during normal operations SLA & standards

• Requires traveling to multiple sites if required.

Job Requirements:

• Minimum Required Experience: 3+ years of experience in a similar role. Preferred Tertiary educational level.

• Strong communication skills (verbal and written) in English for handling English speaking people and local country language.

• Focused on safety.

• Must have Team Management experience.

• Intermediate to Advanced computer skills (Word, Excel Powerpoint).

• Able to identify basic network components and understanding of computer terminologies.

• Ability to rapidly learn Standard Work Instructions (training and job shadowing to be provided).

• Data analysis skills.

• Attention to detail.

• Work independently and as part of a team. Ensure tasks are completed correctly and quickly.

• Must be comfortable working in a physically demanding environment.

• Ability to lift/move (~25 kg / 50 lbs.) equipment as required.

• Knowledge of machines, equipment and maintenance.

• Experience in handling multiple projects and tight timelines.

• Vendor interaction and relations experience.

• Knowledge of principles and practices of effective customer service.

• Provides direction, instructions and guidance to team members to ensure achievement of Service

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Functional Description

Decision Science colleagues will serve as a key member of the Credit and Fraud Risk organization. We seek a thought-leader and a problem-solver who can blend business, technical, and industry best practices when it comes to developing the analyses, models, and algorithms that power our customers’ digital experiences.

This team is responsible for developing, implementing, and tracking AI/ML models for driving enterprise digital personalization in prospect marketing and automating data capability and model governance.

Our Decision Science teams use industry leading modeling and AI practices to predict customer behavior. We develop, deploy and validate predictive models and support the use of models in economic logic to enable profitable decisions across credit, fraud, marketing and servicing optimization engines.

Responsibilities:

• Work with massive amounts of digital data (Web, App, API) and sophisticated tools in an industry leading Big Data environment.
• Build everything from basic reports to advanced machine learning models and algos to drive improvements to our customer’s online and mobile app experiences.
• Work with product owners to revolutionize the product and content design with a data-driven approach
• Collaborate with tech partners to test, implement and deploy modeling solutions to production system.
• Develop insights into customer behavior and introduce new approaches to transform complex behavioral data into actionable information
• Leverage the power of closed loop through Amex network to make decisions more intelligent and relevant
• Innovate with a focus on developing newer and better approaches using big data & machine learning solutions

Minimum qualifications:

• Masters/PhDs in a quantitative field (Computer Science, Statistics, Mathematics, Physics, Operation Research etc.) with hands-on experience leveraging sophisticated analytical and machine learning techniques.
• Expertise in an analytical language (Python, R or the equivalent), and experience with databases (Hive, SQL, or the equivalent). Knowledge of SAS is a plus but not required.
• Deep understanding of machine learning/statistical algorithms such as deep learning and boosting. Experience with data visualization is a plus
• Demonstrated ability to frame business problems into mathematical programming problems, leverage external thinking and tools (from academia and/or other industries) to engineer a solution and deliver business insights.
• Ability to work effectively in a team environment
• Independent thinker who’s organized, has great attention to detail, and can multi-task
• Strong communication skills
• Ability to learn quickly and work independently with sophisticated, unstructured initiatives
• Ability to integrate with cross-functional business partners worldwide
• Proficient in presentation tools, including Excel and PowerPoint

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Functional Description

Decision Science colleagues will serve as a key member of the Credit and Fraud Risk organization. We seek a thought-leader and a problem-solver who can blend business, technical, and industry best practices when it comes to developing the analyses, models, and algorithms that power our customers’ digital experiences.

This team is responsible for developing, implementing, and tracking AI/ML models for driving enterprise digital personalization in prospect marketing and automating data capability and model governance.

Our Decision Science teams use industry leading modeling and AI practices to predict customer behavior. We develop, deploy and validate predictive models and support the use of models in economic logic to enable profitable decisions across credit, fraud, marketing and servicing optimization engines.

Responsibilities:

• Work with massive amounts of digital data (Web, App, API) and sophisticated tools in an industry leading Big Data environment.
• Build everything from basic reports to advanced machine learning models and algos to drive improvements to our customer’s online and mobile app experiences.
• Work with product owners to revolutionize the product and content design with a data-driven approach
• Collaborate with tech partners to test, implement and deploy modeling solutions to production system.
• Develop insights into customer behavior and introduce new approaches to transform complex behavioral data into actionable information
• Leverage the power of closed loop through Amex network to make decisions more intelligent and relevant
• Innovate with a focus on developing newer and better approaches using big data & machine learning solutions

Minimum qualifications:

• Masters/PhDs in a quantitative field (Computer Science, Statistics, Mathematics, Physics, Operation Research etc.) with hands-on experience leveraging sophisticated analytical and machine learning techniques.
• Expertise in an analytical language (Python, R or the equivalent), and experience with databases (Hive, SQL, or the equivalent). Knowledge of SAS is a plus but not required.
• Deep understanding of machine learning/statistical algorithms such as deep learning and boosting. Experience with data visualization is a plus
• Demonstrated ability to frame business problems into mathematical programming problems, leverage external thinking and tools (from academia and/or other industries) to engineer a solution and deliver business insights.
• Ability to work effectively in a team environment
• Independent thinker who’s organized, has great attention to detail, and can multi-task
• Strong communication skills
• Ability to learn quickly and work independently with sophisticated, unstructured initiatives
• Ability to integrate with cross-functional business partners worldwide
• Proficient in presentation tools, including Excel and PowerPoint

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Overview

• Build and maintain strong relationships with key clients, understanding their business goals and technical requirements.
• Act as the primary point of contact for clients, addressing inquiries, concerns, and providing proactive support.
• Manage level 2 advanced support help desk
• Possess a deep understanding of our enterprise software solutions and stay updated on new features and updates.
• Collaborate with clients to identify and understand their technical needs and challenges.
• Provide training and support to clients
• Serve as a troubleshooter for technical issues, coordinating with internal technical teams to resolve client challenges promptly.
• Proactively identify and address potential issues before they impact the client's operations
• Lead customer weekly calls and provide update on open issues and next steps
• Manage multiple client accounts simultaneously, ensuring timely delivery of projects and milestones.
• Work closely with cross-functional teams to coordinate project timelines and deliverable
• Proven track record of successfully engaging with high-profile customers, understanding their unique needs, and providing tailored solutions.
• Demonstrated experience working in a demanding customer environment, meeting tight deadlines, and delivering high-quality service under pressure.

Qualifications

• Bachelor's degree in a relevant technical field.
• Proven experience as a Technical Account Manager in the enterprise software industry.
• Strong understanding of enterprise software solutions and the ability to communicate technical concepts to non-technical stakeholders.
• Excellent project management and organizational skills.

Interested candidates, who wish to apply for the advertised position, please email us an updated copy of your resume.

We regret that only shortlisted candidates will be notified.

Job Code: EEST

EA License No.: 01C4394

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy

Responsibilities:

• Lead, train, and manage a team of technical professionals (project and system engineers) to provide Project Management, System commissioning, technical support, and Pre-sales understanding of clients' need
• Allocation of tasks and responsibilities among team members based on their skills and expertise.
• Establish clear communication channels within the team. Ensure that team members are kept informed about project updates, organization changes, and any other relevant information.
• Conduct performance evaluations, set goals and provide feedback to team member to enhance their performance and career development.
• Collaborate with other departments, such as Sales, Operations, Service, IT, Finance & Admin to ensure alignment and coordination of technical activities with overall business objectives
• To evaluate new products/system to assess its suitability to be included in the new product and service packages for promotion to customers.
• To assist Sales Dept in the Pre-sales and tender bidding to secure new jobs
• To manage purchasing of equipment and company’s equipment and inventory
• Preparation of project budgets and proposals for capital expenditure and investments in equipment, systems, or other assets and resources.
• To monitor performance of Sub-contractors to meet customers’ expectations with enforcement of Sub-contractor Control Procedure stipulated in ISO9002 procedure.
• Ensure systems and processes comply with workplace safety and health regulatory requirements.
• Ensure that customer quality specifications are constantly met.

Requirements:

• Degree in Engineering (Preferably Electronics) or equivalent and able to lead a team
• At least 5-8 years of relevant working experience in Security Industry, managing a group of 5 or more engineers.
• Possess excellent planning and organization, interpersonal and communication, and problem solving skills
• Excellent project management skills
• Able to work independently and make good decisions

------------------------------

Please APPLY NOW with detail updated resume in Microsoft Word Format

(.doc) and must include the following information:

• Personal Particulars (with short residence address)
• Education
• Work experiences (period of employment & job duty) in point forms
• Reasons for leaving each employment
• Last drawn salary in each employment
• Expected salary
• Earliest work commencement date / Notice period

(We regret that only shortlisted candidates will be notified)

Position Summary

This position is responsible for guiding a team of logistic coordinators associates in the provision of logistics operational functions such as customer service, trucking coordination and the generation and maintenance of operations documents, reports, correspondence and expenses. Assist the Supervisor operations in the daily office activities and communications to customers.

Responsibilities

Primary Responsibilities

• Responsible for the coordination and preparation of all necessary documentation for the movement of warehouse cargo.

• Liaison with trucking contractors for local deliveries.

• Create and maintain reports and files for all operations records, correspondence, plans and expenses.

• Coordinate with operations personnel to ensure readiness of cargo for deliveries.

• Update WMS, TMS on Cargo Status.

• Liaise with customers for all matters pertaining to shipments and deliveries.

• Handle any other ad-hoc / administrative duties.

Qualification Summary

Experience:

This position requires minimum 1 years of relevant experience in Logistics industry.

Education:

Minimum 'O' levels or Diploma in Logistics or Business Administration.

Skills:

• Good working knowledge of the following logistics operations areas – distribution, manufacturing, inventory planning, materials management.

• Good Interpersonal skills

• Good Communication skills

• Good Knowledge in Warehouse Management System (WMS)

• Good customer relationship management skills

• Proficient in MS Word, Excel, Outlook etc

Job Objectives

The Bank is looking for an experienced Senior System Analyst to join its dynamic derivatives development team to lead in providing solutions as Enterprise Market Data Services bank-wide covering Treasury, Risks, Financial, Wholesale and Retail banking across all countries.

Enterprise Market Data Services

Key focus is to build an Enterprise Data Management (EDM) system for Market and Referential Data across bank wide to acquire, extract, transform and distribute static and pricing data from vendors such as Bloomberg, Reuters & Super-D. Asset class coverage includes, but not limited to, Equities, Interest-Rates, FX & Commodities. The platform will become the bank’s overall Enterprise Rates systems distributing data across Retail, Wholesale and Global Markets banking.

Key Responsibilities

· With direct experiences in Market Data Domain as part of the Enterprise Architecture.

· Well versed in enterprise architecture methodologies for Market Data Domain.

· Analyse, Review design, Plan project schedule and implement end-to-end Technical enterprise Solutions in Banking and Financial Institutions

· With NeoXam DataHub, Markit or any other EDM specific product and development experiences to lead the design of Data model, establish as golden Data Source and distribute data to downstream systems at bank’s enterprise level.

· Develop a Market Data Services Enterprise architecture blueprint. Establish framework and standards of Data Sourcing from external vendors, Data Quality Check, Data transformation and Distribution to multiple systems across all platforms

· Analyse user (front to back office) requirements and formulate functional and technical design documents.

· Co-ordinate with vendor on specifications, build, delivery testing, and implementation.

· Work with the Bank internal Change Control Management for deployment of changes.

· Work closely with internal infrastructure and security teams for implementations.

· Implement NeoXam’s DataHub software solutions at an enterprise level.

Key Requirements:

· Degree, IT Engineering, Business or Finance

· You have minimum of 8 years of experience with IT projects in the banking / financial / insurance industry. At least 6 years of technical experiences as enterprise solution architect. Proven track records in delivering and implementing EDM product and technical solutions at enterprise level.

· Preferred with direct Product knowledge in NeoXam Datahub, formerly known as Smartco

· Key functional domain knowledge on Market Data for Global Market Trading and its usage for downstream regulatory reporting.

· You have minimum of 2 years of experience with software implementation in the areas of Markit EDM, Enterprise Data Management (EDM), DataWarehouse (DW-ETL) or Business Intelligence (BI).

Preferred Requirements:

· Good communication skills

· You are highly motivated by the banking / financial / insurance industry and have a sound knowledge of the main financial instruments

· You are independent, with own initiative and good interpersonal skills and are concerned about the quality of service provided

· You have good teaching ability and a very good sense of organization and communication

· You are curious, proactive and a real team player

• Guide and oversee a team of technical professionals, including project and system engineers, to deliver project management, system commissioning, technical support, and pre-sales services. The aim is to meet customer requirements and fulfill the company's objectives.
• Set up clear communication within the team. Keep everyone informed about project updates, organizational changes, and other important information.
• Evaluate performance, establish goals, and offer feedback to team members to boost their performance and promote career development.

Requirements:

• Degree in Electronics Engineering or equivalent.
• At least 5 years of supervising a group of engineers experience in Security Industry.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

WongPartnership is an award-winning law firm headquartered in Singapore. We have a proven track record and reputation for providing exceptional client service and achieving results for our domestic and international clients.

The firm’s continued success in Singapore and across the region is underscored by support from its legal and professional support staff. We provide our staff with a challenging work environment, enriched with training and career development opportunities.

We are looking for a highly motivated individual to join a high-performing team with the ability to thrive in a fast paced and challenging professional services environment.

We have the following role opening:

Manager/ Senior Manager – Technology

Responsibilities:

• Managing the service desk team
• Awareness of end user needs and changing requirements
• Command and control leadership – ability to understand the problem, analyse and account for incidents
• Manage the service delivery team to successful execution of daily production duties
• Lead technical discussions within the service desk team
• Escalate all production / non-production issues to the relevant teams and stakeholders
• Proactive engagement on all high priority incidents, identify under-reported issues and flag potential pitfalls
• Provide post mortem analysis and reports of incidents
• Authoritatively and confidently guide escalation tickets to resolution

Requirement:

• Bachelor’s degree within a given technical field
• 7 – 10 years of operations management
• 7 – 10 years in a technical role with expertise in one or more of the following technical disciplines (networking, security, storage, servers)
• 5+ years of experience managing teams especially business service operational support
• Articulating high level business requirements to senior management
• Ability to develop strong rapport and build relationships across departments and at multiple levels of the organisation
• Ability to be proactive with a strong desire for continuous improvement of practices and processes
• Outstanding written and verbal communication skills
• Strong analytical and problem-solving skills
• Ability to manage and multitask in a fast-paced environment
• ITSM, ITIL and other service management certifications are advantageous

We look forward to receiving your applications. Please note that only shortlisted applicants will be notified.

In submitting your application to our firm, you agree and consent to the collection, usage and disclosure of your personal data in accordance with our Personal Data Policy, which is available at www.wongpartnership.com/personal-data-policy. In addition, you consent to be considered for all suitable positions, including the position you're applying for, within WongPartnership LLP.

My client, a corporate banking client is looking to grow their IT team. You'll play a pivotal role in developing and executing IT plans for Anti-Money Laundering (AML) domain. Reporting to a Senior Team Lead.

Role

• Formulate plans for the AML domain in collaboration with senior management
• Collaborate with Product Owners and Transformation teams to identify and address business needs and pain points
• Lead business analysts in co-creating business requirements to define the scope of projects
• Collaborate with Engineering and Architecture teams to outline IT solutions
• Develop project plans, including identifying resource requirements, establishing project schedules, and estimating budgets
• Support Product Owners or Project Sponsors in formalizing and presenting Project Charters to senior management for approval
• Lead project managers in the end-to-end execution of projects, from initiation to closure
• Mentor and coach project managers and business analysts within the team
• Support L1 and L2 teams to manage production applications owned by the team

Qualifications:

• Bachelor's degree in Information Technology, Finance & Banking, or commerce
• Minimum of 10 years' experience in the banking/FI environment, with 8 years' experience in Investment or Corporate Banking Domains and regional (Asia Pacific) experience preferred
• Solid understanding of AML and KYC products and operations
• Familiarity with Asia Pacific banking regulations and rules
• Proven technical knowledge and experience in banking business process re-engineering and solution design
• Strong understanding of solution architecture, design patterns, and best practices in business-technology solutioning
• Demonstrated experience in stakeholder management, including interactions with C or C-1 suites
• Excellent cross-functional collaboration skills, relationship-building skills, and the ability to achieve results with stakeholders in a collaborative manner
• Outstanding communication and presentation skills
• Proven ability to manage external partners and vendors
• Ability to lead cross-workstream(s) and offshore vendor delivery team(s)
• Professional certification in ITIL/ITSM or PMP is a plus

APPLY NOW! Interviews are ongoing! Email to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Chiam Lee Ping Dayna

Consultant

Reg. No: R1764404

Stellar- Link Partners Pte Ltd (EA License: 21S0698)

Technology Risk is a specialised field within technology consulting that focuses on identifying, assessing, and mitigating risks associated with an organisation's technology landscape. In today's highly digitised world, businesses heavily rely on technology to drive innovation, enhance operational efficiency, and deliver seamless customer experiences. With the prevalent use of technology comes a corresponding rise in risks, such as cyber threats, data breaches, system failures, regulatory non-compliance, and operational disruptions.

As part of the Technology Risk practice, you will collaborate with a dynamic team of experienced consultants and engage with our clients from different sectors, addressing their technology risk challenges and implementing robust risk management strategies. This role offers extensive learning opportunities, exposure to diverse projects across different geographical locations and emerging technologies, and the chance to contribute to shaping the risk landscape for our clients while helping them navigate the digital landscape with confidence.

What you will do:

As a Technology Risk consultant, your role will encompass a diverse range of responsibilities aimed at mitigating technology-related risks:

• You will be involved in end-to-end technology risk engagements; working alongside team members from various functions to overlay point-of-views (POVs) and industry insights via research and analysis; and formulate solutions and recommendations to address clients’ needs, challenges and risks.
• Support the assessment of technology risks and evaluate the design and operation of controls related to complex IT environments and systems against KPMG’s frameworks, regulatory and third-party frameworks; and assist in the development of risk-based IT internal audit programmes.
• Participate in the planning and execution of engagements; and close out engagements by producing high quality documentation and reports.
• Identify and communicate value-adding recommendations on technology risk and control management issues, as well as performance improvement opportunities for clients.
• Use advanced tools and technology to analyse and review data.
• Attend meetings with clients to define problem statements, analyse key priorities/issues; and collaborate with team members to conduct workshops, develop responses to client enquiries and ensure timely reporting.
• Assist the management team with business development activities, including formulating KPMG’s offerings and propositions, proposals, presentations and publications.
• Collaborate across global and advisory teams in technology consulting, cyber security, internal audit, and deals advisory to deliver holistic solutions and POVs to clients.

Who you are:

• Possess recognised tertiary qualifications in Computer Science, Information Technology, Information Systems, Computer Engineering, Accountancy/Commerce/Business, or related disciplines.
• First-hand experience of 1 to 2 years in IT audit/assurance, or IT advisory; experience in any of the following areas will be advantageous: IT Risk and Compliance, IT Governance, IT Internal Controls, IT Audit.
• Certifications such as CISA, CISSP, CCSP or equivalent will be advantageous.
• Good knowledge of the system development lifecycle, information security, IT management, ability to learn emerging methodologies, technologies and new skills quickly.
• Self-motivated individual with inquisitive, innovative and resourceful mindset, able to work under pressure with changing priorities.
• Strong analytical and problem-solving skills, demonstrated interpersonal, organisational, presentation and report writing skills with attention to details.

Only shortlisted candidates will be contacted by KPMG Talent Acquisition team, personal data collected will be used for recruitment purposes only.

At KPMG in Singapore we are committed to creating a diverse and inclusive workplace. We believe that diversity of thought, background and experience strengthens relationships and delivers meaningful benefits to our people, our clients and communities. As an equal opportunity employer, all qualified applicants will receive consideration for employment regardless of age, race, gender identity or expression, colour, marital status, religion, sexual orientation, disability, or other non-merit factors. We celebrate the different talents that our people bring and support every staff member in their journey to achieve personal and professional growth. One of the ways we do this is through Take Charge: Flexi-work, our flexible working framework which enables agile and innovative teams to help deliver our business goals.

Executive / Senior Executive / Assistant Manager

Neuroscience Academic Clinical Programme (ACP) Secretariat, National Neuroscience Institute (NNI)

Our team is expanding and we are looking for a new member to join us!

WHO ARE WE:

About National Neuroscience Institute

The National Neuroscience Institute (NNI) is the national and regional specialist centre for conditions of the brain, spine, nerves and muscles. NNI offers treatment for over 20 subspecialties, including stroke, dementia, Parkinson’s disease, brain tumour and brain injury.

NNI operates out of two main campuses (Tan Tock Seng Hospital (TTSH) and Singapore General Hospital (SGH) and four partner hospitals (Changi General Hospital (CGH), KK Women's and Children's Hospital (KKH), Khoo Teck Puat Hospital (KTPH) and Sengkang General Hospital (SKH).

NNI is a member of the SingHealth Duke-NUS Academic Medical Centre.

About Neuroscience Academic Clinical Programme (ACP)

The Neuroscience ACP exemplifies the spirit of excellence and values of NNI in putting patients as our priority. Our mission and goals have always been built on the three pillars of strength to improve the lives of our patients through Patient Care, Education and Research. We have always been involved in academic activities and have a high level of interest in research.

Academic Medicine involves the entire body of NNI. Clinicians, scientists, nurses, allied health professionals, ancillary and administrative staff have a part to play in it. The introduction of the ACP is a major milestone in NNI’s journey of improving patient care and outcomes. With the formation of the Neuroscience ACP, we can now devote more resources to further achieve our mission of driving innovation in Care, Education and Research. The pursuit of our academic mission is primarily to improve patient care and to transform the delivery of care not only in Singapore but in the region.

About the role

As an integral part of Neuroscience ACP Secretariat, he/she will be supporting someof the following duties*:

*exact work portfolio will be regularly adjusted on a consultative manner, with consideration on individual capability, experience, personal interest and future aspiration

Grant Management

· Lead end-to-end grant management process, from grant application, budget management, to progress tracking and reporting

· Support on relevant legal matters such as contract management, MOU, etc.

· Provide support to strategic initiatives such as philanthropic engagements, external collaborations, etc.

Faculty Engagement and Development

· Facilitate faculty and non-faculty engagement and development

· Coordinate the end-to-end process for Academic Appointments, Promotions and Tenure

· Lead strategic outreach and mentorship programs

Drive Strategic Growth

· Drive growth of Neuroscience Innovation through initiatives such as culture building activities and events, strategic planning, program management, etc.

· Support the shaping and growth of Neuroscience Global Health

· Support adhoc strategic initiatives and special projects e.g. process improvements, digital transformation, etc.

WHO WE ARE LOOKING FOR:

Desirable attributes

· ‘People’ person: enjoy working with people of all background; open-minded

· Thrive in uncertainties: comfortable with being the ‘first person’ assigned to a strategic task, comfortable with setting Standard Operating Procedures (SOPs) vs. following available SOPs, prefer constantly evolving work vs. routine desk job

· Self-motivated: require minimal supervision, comfortable to proactively ask for support and guidance vs. expected to be told what to do

· Committed to drive positive change: aspire to contribute to the future of Healthcare, persistent in doing the right things

· Problem solver: goal oriented and view unforeseen challenges as an opportunity to learn and improve, resourceful and innovative

Skills required

• Bachelor degree with relevant working experience preferred (for more senior position); Entry-level candidates are welcome to apply (for entry-level position).
• Comfortable with technology; Proficient in digital tools such as Microsoft Office Suite, Adobe Suite, Tableau, Smartsheet and Canva highly preferred.
• Experience &/ certification in any of the following areas highly desirable: project management, change management, grant management, strategic planning, talent development, event planning, data analysis and visualisation

DESCRIPTION:

* Manages the operation of information system equipment.

* Oversee data backup and system security operations

* Manage installations, upgrades and configurations of hardware and software.

* Assess system performance and recommend improvements.

* Ensure data is handled, transferred or processed according to legal & company guidelines.

* Control costs and budgets regarding IT systems

* Manage contracts with vendors and software licenses.

* Develop IT policies and practices.

REQUIREMENTS:

* Proven experience as Computer Operations Manager.

* Experience with system installation, configuration and analysis.

* Leadership and organizational skills

* Ability to manage multiple projects

* Outstanding communication skill

* Problem solving aptitude

* Degree and Master Degree in Compter Science, IT Field.

Job Details

• Perm role with comprehensive benefits (Bonus, AL, Medical benefits, insurance benefits, flexi benefits)
• Strong in ERP (Navision,D365,AX system) - Must have knowledge in FINANCE module
• All rounded people / able to do hands-on / In charge a team of 2-3 pax

Responsibilities

• Plan and implement all IT strategy including application system (Strong in ERP (Navision,D365,AX system), infrastructure to support the Business Unit.
• Stand as escalation and discipline lead for IT teams for group wide application systems related areas.
• Working with key business stakeholders to incorporate IT applications and operation process Improvements into their operations.
• Analyze, design, program, test, document and maintain IT systems or applications which align with business needs by using SQL script/other software tools.
• Responsible to ensure the accuracy of all necessary analysis tools and report that provide to management for analysis in optimal decision-making.
• Administer the launching of new frontend or backend systems, IT relevant projects, resources and vendor management.
• To ensure that the communication links between the various offices and stores are in optimal working condition, including maintaining and managing an effective fault reporting system.
• To maintain and ensure system security and data integrity.
• Maintenance of all software and IT related warranty and licenses used by the company.
• Ensure that all networks (including internet and wireless), systems, security and application infrastructure are running efficiently.
• Implement change requests and application enhancement to the ERP system.
• Keep track and update IT hardware and software assets.

Requirements:

• Possess min Degree holder
• Poessedd minimum 7-10 years of experience in the NAVISION and ERP applications and systems / with retail industry and background
• Knowledge and experience with Microsoft SQL Server, including writing script, stored procedure and setup SQL and Navision System

Interested applicants, please send your resume to [email protected] or press "apply now"

Regret to inform that only shortlisted candidates will be contacted by our consultants.

Align Recruitment Pte Ltd (20C0253)
Tee Siew Mei(Reg No: R1219651)

• Guide and oversee a team of technical professionals, including project and system engineers, to deliver project management, system commissioning, technical support, and pre-sales services. The aim is to meet customer requirements and fulfill the company's objectives.
• Set up clear communication within the team. Keep everyone informed about project updates, organizational changes, and other important information.
• Evaluate performance, establish goals, and offer feedback to team members to boost their performance and promote career development.

Requirements:

• Degree in Electronics Engineering or equivalent.
• At least 5 years of supervising a group of engineers experience in Security Industry.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Responsibilities :

• Work in a team to establish solutions that are feasible within the technology and timeline constraints.
• Analyse and troubleshoot software-related problems, identify root causes, and propose effective solution.
• Customise and configure jBPM workflows to meet specific business needs and integration requirements.

Requirements :

• Superior analytical skills with a good problem-solving attitude and ability to perform in a team environment.
• Familiar with OOP design principles and strong Java development skills.
• In-depth knowledge in secure coding practice. Familiar with code quality tools and enjoy following clean code practice.
• Knowledge of GIT and experience in code versioning with GitLab.
• Excellent expertise in the following technologies:
• Business process automation with jBPM/Kogito
• MySQL database and Linux operating system
• Spring Framework and JBoss EAP
• API technologies: REST API, JSON, JWS & JWE
• UI framework: JSF and Angular
• Experience in DevOps tools Jenkins and SonarQube is a plus.

The successful candidates can expect a competitive package that includes an attractive basic salary, annual bonus, variable bonus and staff share options. Please submit your detailed resume, including expected salary and contact number.

(We regret that only short-listed candidates will be notified)

Job Highlights:

• Basic up to $8000 + AWS + VB
• Mon - Fri @ 8.30am-5.30pm
• Semiconductor company which located in Ang Mo Kio

Job Responsibilities:

• Manage a versatile team of SW Engineers in the design and development of real-time software and automation control systems for the Company’s full range of semiconductor equipment.
• Develop and implement software methodology, documentation/library system and tools to support software sustaining and new development projects
• Define software architecture and procedures as standard best practices for all design, coding, testing and deployment activities
• Spearhead the research, development and deployment of new-generation software engineering technologies
• Extend technical support to various engineering functional groups in debugging and problem solving critical field issues

Job Requirements:

• Minimum Degree in Electrical & Electronics Engineering/Computer Studies or its equivalent
• More than 5 years in a managerial capacity overseeing software development and automation control in a related industry
• Experienced in programming on Windows (XP and above) environment.
• Highly versatile in VC++, MFC, SQL and OOP.
• Good knowledge in developing multi-threaded control software, SEMI SECS/ GEM equipment connectivity standard and Software Development Life Cycle.
• Hardware experience in using Servo, Stepper Motion Controller, Analog Device and High Speed I/O.
• Knowledge in PLC will be an added advantage.
• Strong analytical and problem-solving skills.
• Excellent team player.

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by the company relating to this job application.

We regret to inform you that only shortlisted candidates will be notified.
We wish you all the best in your career search.
You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Toh Qiu Wei | EA Personnel No.: R23116260

CHANEL is a privately-owned company whose values are grounded in creating the conditions for people to perform at their best and feel fulfilled and confident in their work. We care deeply about our employees and strive to create a safe environment that values people’s humanity and uniqueness so that they are free to bring their full selves to work and to their life’s calling.

Inspired by our founder, Gabrielle Chanel, who constantly pushed boundaries in her personal and professional life, there is no one way forward at Chanel. We offer a unique work environment where you are encouraged to better understand the brand, the business, and your motivations, so that together we can unlock the possibility of your growth.

At CHANEL, being a purposeful and human-driven employer means being intentional, meaningful and caring in inspiring our people; fostering environments that reflect our strong values; encouraging and enabling inclusion; and investing in work and workplaces that foster collaboration and well-being. This is critical for the long-term success of our business.

Established in 2011, Fondation CHANEL is the corporate foundation of CHANEL. Its mission is for women and girls to be free to shape their own destiny. By developing partnerships with non-for-profit organisations, the foundation improves the economic and social situation of women and adolescent girls around the world through a multidimensional and holistic approach, addressing issues related to safety and economic autonomy.

Fondation CHANEL currently supports 24 initiatives across Asia, including Japan and India.

We are looking for an innovative and passionate Programme Manager to join the regional foundation team.

As part of Fondation CHANEL, the Asia Programme Manager will work collaboratively with the entire foundation team, based in London, New York, Paris, Mexico City and Singapore, and maintain a cross-functional relationship with the executive management team, Operations, Finance, and Communications Departments, as well as key stakeholders within CHANEL. This position reports to the Head of Asia, Fondation CHANEL and collaborates closely with other Asia team members.

Fondation CHANEL is committed to gender equality and diversity.

Develop and manage a philanthropic portfolio across targeted countries to advance Fondation CHANEL’s theory of change

• Collaborate with the Head of Asia to refine, adapt, and implement the regional strategy in Asia with an eye toward balancing direct service delivery with systems change
• Engage with local external and internal partners to analyse the gaps and map key policy and action priorities in targeted markets that will accelerate gender equality
• Innovate to capture opportunities and/or bridge gaps in Fondation CHANEL’s giving approach through strategic donor partnerships
• Launch and execute partner prospecting initiatives in line with the Asia strategy and in compliance with internal procedures
• Design - in collaboration with partners - grant activities, facilitate conversations around impact measurement and learning, prepare grant selection files for internal approval, and as appropriate, present partnerships to Committee for approval
• Work closely with Operations and Finance teams around compliance, due diligence, grant agreement negotiation, financial administration, and project evaluations
• Organise and participate in site visits, including writing travel insight reports
• Build trust-based partnerships and support partners with capacity building and upskilling, as necessary

Contribute to the deepening and broadening of an ecosystem committed to gender equality

• Identify and participate in key networks in Asia that would be strategic for Fondation CHANEL
• Provide expertise through the creation and internal dissemination of talking points and issue briefs and contribute to discussions in areas of expertise
• Support and serve as a representative for Fondation CHANEL, providing technical and policy advice on prioritised initiatives
• Develop and maintain constructive working relationships with key stakeholders across Asia
• Represent Fondation CHANEL in various gender equality and philanthropic bodies and national and regional conferences, bringing key learnings back to the team

Cultivate and strengthen touchpoints with CHANEL to foster pride among staff and increase understanding about gender equality

• Coordinate with local markets, ensuring key internal and external stakeholders are aware of the Fondation CHANEL’s strategy, initiatives, and partners
• Identify, foster, and organise opportunities to communicate respectfully the work of Fondation CHANEL to the business, and as appropriate, develop engagement touchpoints
• Provide support to the company in areas of expertise.
• Participate in the development and execution of the Fondation CHANEL's communication plan, particularly with creating content for intern dissemination.
• Collaborate and liaise with the USA, Europe, and UK foundation teams on various cross-functional initiatives

What you can bring to the team…

• Knowledge and passion for gender equality and systems change in Asia, with a preference for direct experience in the areas of: gender-based violence, sexual and reproductive health rights, the care economy, or grassroots climate adaptation
• Experience in building movements, supporting advocacy, and collaborating with governments in Asia
• Strong regional networks focused on gender equality and/or collaborative philanthropy.
• Strategic partnership development, project management and stakeholder relationship experience
• Strong attention to detail, commitment to high quality execution, and appetite for innovation
• Empathy, humility, self-awareness, curiosity, and agility
• Ability to multi-task, prioritise actions, and deal with ambiguity in a fast pace environment
• Commitment to mentorship and project-based leadership

Academic / Professional Qualifications

• Post graduate degree in international development, social sciences, economics, or humanities.

Requirements

• Minimum 9-11 years of experience in gender equality focused philanthropy or international development in Asia.
• Demonstrated results in preventing violence against women and girls, protecting sexual and reproductive health rights, in adapting to climate change, and/or expanding women’s economic autonomy.
• Experience catalysing and measuring systems change in Asian markets through policy reform, action-oriented movements, or evolving societal norms.
• Experience building effective multi-stakeholder partnerships that accelerate sustainable change
• Fluency in English is required. Other languages are desirable, particularly those spoken in Asia.
• Willingness to travel frequently (approximately 30% of working time).

Functional Competencies:

Strategic Acumen

• Ability to create a portfolio that balances direct service delivery with systems change to accelerate gender equality
• Strong understanding about feminist theories, randomised control trial insights around women’s safety and economic autonomy, and research gaps in the region
• Respectful and culturally sensitive in communicating Fondation CHANEL priorities to internal and external stakeholders
• Able to gather and draw connections across partners, markets, and initiatives to facilitate learning and capture synergies
• Develop clear and challenging but achievable goals for self, team, and partners

Portfolio Management

• Excellent communication skills with an aptitude for respectful impact story telling at the individual and systems levels
• Resourceful and curious about on-the-ground developments and evolving priorities
• Experience developing in partnership evaluation methodologies and impact measurement frameworks
• Strong self-awareness and interpersonal skills
• Open minded person, committed to teamwork

Operations Management

• Strong project management experience
• Comfort with managing numbers and budgets
• Keen eye for detail and commitment to quality
• Good analytical, strong writing, and excellent presentation skills
• Ability to navigate matrix and willingness to invest in relationships
• Interest and experience in mentoring

Learning Agility

• Innovating - Not afraid to challenge the status quo
• Performing - Remain calm in the face of difficulty
• Adapting - Take time to reflect, learn, and integrate insights without fear of saving face

Key Interactions:

Internal Fondation CHANEL

• Operations, Finance, Global, and Regional teams, and Asia Regional Committee (Asia Board of Directors)

Internal Business

• Sustainability, Communications, Social Commitment, and locally based market teams

External

• Non-profit partners, women’s funds, donor alliances and consultants

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL

Job Summary

The people here at Apple don’t just build products — they build the kind of wonder that’s revolutionised entire industries! It’s the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it! As a Technical Project Manager in APAC Channel Systems and Operations, you will be managing various technical service projects to improve repair quality, strategy and processes for all Apple products across various service channels in APAC/Greater China region. You will work with both regional and global stakeholders at Apple to drive results and coordinate resolution in dynamic service environment.

Key Qualifications

• Previous experience in technical project management. Hardware repair experience is a plus.
• Strong experience working in a matrix environment, manage change and lead business and cross-functional partners to achieve results
• Comfortable in dealing with multiple key partners and to represent the team with the senior management
• Able to multitask and be flexible as key functions may change depending on business requirements
• Strong analytical skills and excel techniques, and ideally with experience in tableau
• Self-motivated and accountable individual who is able to work effectively either independently or in a team
• Excellent interpersonal skills

Description

• Navigate undefined projects, and is a skilled communicator who can draw on your business and technical acumen to collaborate with various partners to implement innovative solutions to business problems.
• Identify potential issues and/or trends in repair quality by proactive trend and root cause analysis. Drive improvements and/or corrective actions working with cross-functional stakeholders.
• Understand technical customer support processes & procedures and develop compelling solutions that maximises operational excellence and cost benefits.
• Summarise project updates and deliver presentation in confidence and effectively to wider partner groups including senior leadership.
• Handle multiple key business projects and responsibilities simultaneously. This role requires a multi-tasker who thrives in a fast-paced environment and can prioritise and manage their own time according to business needs.

Education

Bachelor’s degree or equivalent experience preferred

Additional Requirements

Apple is an equal opportunity employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.

Job Description

• Improve process capability/defect reduction/throughput improvement for high volume manufacturing using statistical process control, DOE techniques, data-driven decision making and systematic problem-solving skills
• Work with site Facilities, Safety, and Process engineering teams to cultivate an environment of “safety first” for those engaging in process and equipment changes and in tool service activities
• Provide detailed engineering analysis and documentation to support process deployment, transfer, and ramp into volume manufacturing
• Collaborate with Development, Process Engineering, Quality, Manufacturing, and other departments as needed to address issues with and set appropriate specifications for semiconductor-supplied products
• Define process flows, develop new processes, and ensure successful transfer of new technologies to manufacturing
• Primary focus on Chemical vapor deposition (CVD), in particular insulator films.
• As an engineer with extensive knowledge of chemical reactions such as CVD, advise on Customers' requirements.

Requirements:

• Bachelor/Masters/PhD in Electrical & Electronics, Chemical, Mechanical, Materials Engineering or Engineering Equivalent degrees
• 10 years of relevant experience in the Semi-Con Industry
• Good interpersonal and communication skills
• Good analytical and project management skills
• Broad understanding of technical system and information flow
• Strong communication skills (written, verbal and presentation)
• Excellent proficiency in MS Office suite
• Proven ability to identify, assess and solve problems

Responsibilities:

• Oversee the whole process of service cum maintenance workflow
• Front line contact with client representatives on all service/maintenance related issues
• Liaise with internal stakeholders on the delivery of resources and work scope to customers
• Lead a team of service team members
• Oversee the hiring of new candidates
• Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics
• Determine new, creative ways to employ teams on service deliveries and distribute responsibilities
• Manage day-to-day client interactions and expectations for optimal results
• Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships
• Possess a knowledge base of each client's business, organization and objectives
• Be responsible for operationally managing multiple aspects of the team.
• Ensure smooth progress and timely delivery and completion of maintenance commitments to clients
• Perform a wide variety of technical and non-technical tasks

Requirements:

• Nitec in Electrical/Electronic Engineering with at least 5 years working experience
• Hands-on experience in security systems such as Integrated Security Management Systems, Card Access Control Systems, Intrusion Detection Systems and CCTV systems is a must
• Hands-on experience in security system configuration, application programming and integration with third-party systems will be an advantage
• Technology savvy (hardware & software)
• Excellent problem solving skills
• Strong verbal and written communication skills
• Must be a team player
• Customer service and business orientated with good initiative and adaptability
• Transport allowances will be provided if you possess own vehicle. Otherwise, transport expenses will be reimbursed

IT Manager - Network Management

Our client is a bank.

Job Description:

• Maintain and administer computer networks

• Manage network devices: Core Switch, Router, Firewall, Network Monitoring System, Wireless, Remote Access

• Configuration, installation, maintenance and life cycles planning of various network devices and services

• Monitor network performance and ensuring reliability and availability

• Experience in log review, log monitoring, firewall rule review

• Monitor and assess overall health functionality of security systems and equipment

• Provide technical support and advice on all hardware and software in the network environment

• Manage the problem resolution process with maintenance support vendor on operational matters as well as troubleshooting and resolution of network related problems

• Create and maintain comprehensive documentation for all implemented networks

• Conduct IT security awareness training for all staff

• Perform daily IT operational and disaster center operational tasks

• Provide operations support for user inquiries and issues via email and phone

• Perform house-keeping tasks (i.e. backup, and optimization)

• Maintain network user accounts

• Direct and coordinate troubleshooting and root cause analysis

• Make recommendations to the current procedure for hardware, software, and other network and system problems

• Implement an integrated mechanism for IT inquiries, call handling, logging and escalation for IT issues and assignment

• Perform disaster recovery operations and data backups when required

• Protect data, software, and hardware by coordinating, planning, and implementing network security measures

• Maintain, configure, and monitor virus protection software and email applications

Job Requirements:

• Degree in any relevant discipline

• 5 to 8 years of relevant working experience

• Experience with routers, switches and firewall, i.e. Cisco, Huawei, Palo Alto, and Checkpoint etc

• Knowledge and experience in using Network Management System

• Salary ranges between S$6,000 to S$7,000 per month

Please send your application directly via [email protected] for a faster response.

Only shortlisted candidates will be notified.

(Jann) Tan Wei Ying (R1103708)

Email Address: [email protected]

Recruit Express Pte Ltd

EA License No: 99C4599

Recruiter's Ref Code: #BJJ

PRODUCT AREA

Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology – all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

JOB DESCRIPTION

As a Technical Account Manager (TAM), you will lead the adoption of Google Cloud at leading organizations, guiding them through the strategic and technical facets of their cloud transformation journey. You will manage the delivery of Professional Services engagements to drive customer adoption of Google Cloud services, such as Google Compute Engine, Google Cloud Machine Learning, Google Kubernetes Engine, BigQuery, Google Workspace, Google Chrome.

In this role, you will engage with diverse stakeholder groups, including executives of large enterprises and a cross-functional and geographically dispersed team. You will travel domestically and internationally up to 25% of the time, as needed.

Qualifications

JOB RESPONSIBILITIES

• Advocate for customers as an operational partner to overcome issues, understand operational issues that block cloud adoption, and help drive resolutions within Google and our customers’ business.
• Advise customers on best practices, understand customers’ environments to help them achieve outcomes.
• Act on opportunities to reduce customers cost, improve performance, and deliver engaged advantages for their businesses.

MINIMUM QUALIFICATIONS

• Bachelor's degree or equivalent practical experience.
• 3 years of experience interfacing with executive stakeholders, driving technical implementation or transformation programs.
• Experience in supporting enterprise customers in cloud operations, technical support, escalation management, or IT consulting.

PREFERRED QUALIFICATIONS

• Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience.
• 5 years of experience in a customer-facing role interfacing with executive stakeholders, driving customer technical implementation or transformation programs.
• Experience supporting customers in one of the following: cloud operations (e.g., launch and capacity planning, product release management), technical support, escalation management, IT consulting.
• Experience in application/workload migration to public cloud providers.
• Understanding of one of the following: IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems or content delivery networks.
• Excellent communication, presentation, problem-solving and management skills.

A research-intensive public university, Nanyang Technological University, Singapore (NTU Singapore) has 33,000 undergraduate and postgraduate students in the Engineering, Business, Science, Medicine, Humanities, Arts, & Social Sciences, and Graduate colleges. Sitting within NTU, NTU Entrepreneurship Academy (NTUpreneur) provides entrepreneurship education within the University and the region.

The Asst. Manager, Overseas Entrepreneurship Programme (OEP) will manage and implement the operations of the global placement in NTUpreneur’s Undergraduate’s OEP. The responsibilities include engaging the overseas internship placement consultants; maintaining oversight of programme for compliance, quality, management and reporting purposes; facilitate to support the development of new startup partners in China to offer internship opportunities; support collaboration with key government agencies like Enterprise Singapore and EDB to promote collaboration and coordinate OEP outreach in conjunction with other undergraduate offerings in NTUpreneur to schools in NTU.

The incumbent will facilitate to ensure students receive a comprehensive and holistic entrepreneurship education by closely collaborating with the Undergraduate for Minor in Entrepreneurship and Second Major in Entrepreneurship programmes and Outreach teams.

1. Implement and manage the global placement operations of the OEP including oversight of global OEP representatives

2. Execute marketing and OEP Alumni Engagement Initatives

• Oversee the production of OEP’s marketing collaterals and execute strategies to encourage students’ participation  and ensure materials present a consistent message of OEP as part of NTUpreneur’s Undergraduate programme.
• Strengthen the network with past and present OEP participants. Plan and coordinate outreach events, student workshops and OEP Alumni activities in conjunction with the MiE/SMiE (Minor in Entrepreneurship and Second Major in Entrepreneurship) team as part of NTUpreneur student engagement
• Collaborate with the outreach and MiE/SMiE teams in marketing and alumni engagement initiatives
• Engage various colleges and schools in NTU to increase awareness of OEP, MiE, and SMiE.  

3. Contribute the planning and the execution of OEP to ensure a holistic and comprehensive entrepreneurship education

• Ensure that OEP is part of a holistic and comprehensive entrepreneurship education where students also enrol for the MiE or SMiE and co-curricular activities.
• Work closely and collaboratively with the leads of MiE/ SMiE and outreach to achieve NTUpreneur’s entrepreneurship educational mission.

4. Provide support to maintain good relations and effective partnerships with stakeholders and  government institution

• Provide support to maintain good relations between NTUpreneur’s OEP and key government funding agencies
• Facilitate to develop partnership with government agencies to engage startup ecosystems overseas.
• Support the collation of reports for OEP team when needed by government ministries and statutory boards.

Job Requirements

• A Bachelor degree in any discipline
• Strong understanding of the education approach to entrepreneurship is essential
• Good understanding of the startup ecosystem and overseas startup landscape
• Good understanding of the startup founder’s mindset, the startup journey in its scale and operations and the capability gaps in scaling up
• Chinese language proficiency, for communications with Chinese counterparts and students
• Experience in Institutes of Higher Education or its equivalent
• Experience in working in or with startups, VCs, accelerators or incubators, and experience in dealing with government agencies, foreign trade missions and embassies
• Good command of written and spoken English
• Good communication skills and ability to engage senior company management
• Highly driven and willingness to work in a fast-paced environment
• Willingness to collaborate with other teams in NTUpreneur to ensure a holistic and comprehensive entrepreneurship education
• Willingness to provide mentorship and guidance and enjoy working with young audience