Total 17 support advisor job vacancies in Information Technology category in D03 Queenstown, Tiong Bahru

Main duties:

• Provides technical support for sales staff, including installation, commissioning, testing and maintenance of all products handled by the respective divisions in the region.
• Project implementation of IT infrastructure or medical equipment system project in a hospital environment.
• Provide first level of support for network, server, and security.
• Troubleshoot hardware and software problems.
• Provides customer relations and ensures customer satisfaction on all application support, repairs, and servicing activities.
• Conduct training to end-user and staff members.
• Maintenance of relevant technical and product documentation and information.
• Provide feedback to the manager regarding product/project conditions in the field.

Pre-requisite:

• Diploma in Computer Networking / Engineering (Electrical/Electronics) with 2 years' experience.
• Preferably with 1 Year(s) of working experience in Computer Networking or related field.
• Customer-oriented, effective communication, and able to work independently

Key Highlights

• Great exposure to the education sector
• Nearest MRT: Labrador Park
• Working Hours: Mon- Fri (office hours)
• Salary:  Up to $3,700 per month
• Contract Duration: 12 months

Key Responsibilities

• Provide data analytics, stakeholder management, and administrative support for the organization's department.
• Collaborate with IT and Data teams to implement operational digital bunkering requirements and ensure infrastructure readiness of bunker tankers.
• Monitor adoption and compliance by suppliers and craft operators.
• Perform advanced data analysis of bunkering sales and pricing trends using tools like Tableau, PowerBI, or Excel.
• Create data visualizations to support decision-making and resolve data discrepancies with stakeholders.
• Assist in digitization efforts, including document preparation for scanning and quality control checks.

Note: This role involves a mix of data-driven insights, stakeholder coordination, and operational support.

Key Requirements:

• Degree in Computer Science/IT or any related field.
• Familiar with Tableau, PowerBI, Excel or any data visualization tools will be a huge plus!
• Experience in data analytic role will be advantageous

Interested candidates please click "Apply Now". We regret to inform you that only shortlisted candidates will be contacted for further discussion.

Venice Kang
Outsourcing Team

BGC Group Pte Ltd

Registration No.: R23117645
EA License Number: 05C3053

Key Responsibilities:

1. Application Support:

o Provide second and third-level support for Java-based applications.

o Diagnose and resolve technical issues in a timely and efficient manner.

o Monitor application performance and ensure system availability and reliability. Tools usage and scripting would be added advantage.

2. Troubleshooting:

o Analyze, identify, and resolve complex software issues.

o Debug and troubleshoot Java code to fix defects and performance issues.

o Utilize logs, monitoring tools, and other diagnostic methods to identify root causes.

3. Collaboration:

o Work closely with development teams to understand application functionalities and dependencies.

o Collaborate with cross-functional teams, including QA, DevOps, and Product Management, to resolve issues and improve applications.

o Communicate effectively with customers and stakeholders to provide updates and resolutions.

4. Development and Maintenance:

o Participate in the development and deployment of application updates and enhancements.

o Write and maintain documentation for application support processes and procedures.

o Contribute to continuous improvement initiatives to enhance application support and performance.

5. Incident and Problem Management:

o Manage and prioritize incident tickets and service requests.

o Escalate critical issues to appropriate teams and ensure timely resolution.

o Conduct root cause analysis and provide recommendations for preventing future incidents.

Qualifications:

• Education: Bachelor’s degree in computer science, Information Technology, or a related field.

• Experience: Minimum of 5 years of experience in Java development and application support.

• Technical Skills:

o Proficiency in Java and Java EE technologies.

o Understanding of web technologies (HTML, CSS, JavaScript) and frameworks (Spring, Hibernate).

o Experience with databases (SQL, Oracle, MySQL) and writing complex queries.

o Familiarity with version control systems (Git, SVN).

o Knowledge of application servers (Tomcat, JBoss, WebLogic) would be advantage.

o Experience with monitoring tools and logging frameworks.

Role Overview:

Our client is looking for a Technical Support Specialist to join our team in Singapore. In this role, you will be at the forefront of our Electronic Shipping Solutions (ESS), helping customers integrate and maximize the benefits of our solutions. You will be responsible for delivering technical support, managing deployment projects, and driving continuous improvements in the adoption and success of our client's ESS.

Key Responsibilities:

Customer Engagement:

• Deliver engaging presentations to customers, showcasing the benefits of Electronic Shipping Solutions (ESS).
• Assist customers with onboarding and guide them through the implementation of ESS.
• Provide on-site and remote technical support to resolve issues and queries related to ESS.

Technical Support & Escalation:

• Act as a technical escalation point, resolving complex issues related to ESS.
• Ensure all solutions are configured and maintained according to IT policies, including version control and label format management.

Project Deployment:

• Proactively plan and manage the deployment of ESS, ensuring timelines and targets are met.
• Collaborate with the commercial and project teams to ensure successful ESS implementations.

Continuous Improvement & Innovation:

• Contribute to the continuous improvement of our solutions and processes, driving efficiency and customer satisfaction.
• Collaborate on various initiatives aimed at improving ESS services.

Customer Facing IT Helpdesk Support (Backup Role):

• Provide backup support for the Customer Facing IT Helpdesk, assisting with ESS-related queries and problems.

Key Performance Indicators (KPIs):

• Achievement of customer-facing IT objectives and deployment timelines for eCommerce tools.
• Meeting country and regional targets for ESS implementations.
• Timely and accurate reporting on project progress and performance.

Qualifications & Requirements:

Educational Requirements:

• Degree in Information Services or equivalent.

Experience:

• Minimum 2 years of experience in IT customer support, with a preference for candidates with experience in the eCommerce industry.
• Senior-level candidates should have 4-5 years of experience in a similar IT support role.
• Fresh Graduates are also welcome to apply

Technical Skills:

• Excellent IT skills with a strong understanding of eCommerce technology.
• Proficient in software tools (Word, Excel, PowerPoint)
• Strong analytical, organizational, and technical troubleshooting skills.
• Basic coding skills

Soft Skills:

• Strong presentation, communication (both spoken and written), and negotiation skills.
• Proven ability to influence decisions and work collaboratively across teams.
• Ability to manage multiple priorities and work effectively under pressure.

Competencies & Leadership Traits:

• Results Orientation: Demonstrates focus on achieving goals, overcoming obstacles, and delivering measurable results.
• Teamwork: Collaborates effectively with others to achieve shared goals and objectives.
• Adaptability: Remains optimistic and resilient in the face of challenges, managing uncertainty and change positively.
• Communication: Provides clear, concise, and timely information to internal and external stakeholders.
• Accountability: Acts with integrity, taking responsibility for actions and commitments.

Career Development:

• Next Steps: Possible career growth opportunities include roles such as Program Manager, Integration & Solutions or Project Manager.
• Feeder Roles: Candidates with technical support experience or a background in eCommerce-related IT services will be ideal for this position.

For quick response, applicants who express interest in this job advertisement, kindly contact 84945469.

By submitting your personal data and/or resume, you give consent to the collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.**

We wish you all the best in your career search.

EA Personnel Name: Jess Clarke
EA Personnel No: R24123918
EA License No: 03C5577

Location: Pasir Panjang

Direct contract

Application Monitoring Responsibilities:

• Collaborate with the build team to define and implement application monitoring.
• Oversee daily and monthly monitoring, addressing user requests by working with project, infrastructure, and production teams.
• Provide support for overnight batches (Singapore morning/ afternoon) to quickly analyze and resolve issues, minimizing downtime.
• Generate daily, weekly, and monthly reports on data quality for risk chains, with increased focus during the monthly run.

Incident and Request Management (Business Users & IT Teams):

• Provide Level 1 and Level 2 support to business users (e.g., traders, risk managers, market operators, back-office/middle-office analysts, market data admins).
• Analyze and manage incidents, problems, and requests.

Problem Management & Continuous Improvement:

• Maintain a knowledge base for each application, in coordination with the build and ops teams.
• Work with the build team to assess problem priorities, follow up on resolutions, and contribute to long-term solutions.
• Provide non-functional requirements to the build team for implementing monitoring as code where possible.

Requirements

• Strong understanding of the Capital Markets domain and market activities.
• Experience with Asset Control software.
• Experience working with external data sources like Bloomberg and Reuters.
• Proven technical proficiency with strong SQL skills.
• High-level proficiency in Unix/Linux scripting.
• Experience in SLA & KPI management, client communication, and interaction.
• Predictive analysis, consulting, and escalation management.
  Risk analysis and project execution.
  

Shift Timings

• Work hours : 8:45am – 6:30pm SGT and shift rotation 5PM – 2AM SGT
• Rotational Week-end support.

Annabelle Quek, ITT Team

Reg No: R21102691 EA: 05C3053

BGC Group Pte Ltd

Typical Duties:

1. Assist in configuring, installing and supporting your product suite and associated interfaces when required.
2. Work with customers to ensure contractual service expectations is exceeded.
3. Responsible for the entry, tracking and management of all incoming support calls.
4. Provide end-user training, QA and testing.
5. Be familiar with and adhere to the latest training and installation standards and procedures.
6. Take initiative to learn and familiarise yourself with new releases as they become available. Where applicable, liaise with subject matter experts in the regional office on client requests for product enhancements.
7. Where applicable, work directly with the development team to implement new solutions to the customers.
8. Provide pre-sales support to regional business partners, where necessary.
9. Required availability 24/7 for specific topics or urgencies on rotational basis.
10. Some travel to Asia Pacific region may be required.

Skill Requirements:

1. Adept with Windows 2016 Operating System, Windows 10 and Microsoft SQL Server is highly regarded
2. Customer focused; with a service mindset to work with clients with clarity, responsiveness and expertise, resulting in a high rate of client satisfaction and retention.
3. Excellent interpersonal and communication skills (written, verbal/presentation).
4. Self-driven individual with problem solving skills and self-direction. Able to react quickly and thrive in a dynamic and ambiguous environment.
5. Strong organisation skills with an attention to details.
6. Basic working knowledge of networks, PCs and troubleshooting installation issues is highly regarded.
7. Language Requirements:

• English (Written and Spoken)
• Asian Languages (Business Proficiency)

1. Minimum Diploma in Information Technology or related disciplines.
2. Personnel with no relevant experience are welcome to apply.

Typical Duties:

1. Assist in configuring and installing and supporting your product suite and associated interfaces when required.
2. Work with customers to ensure that the contractual service expectations is exceeded.
3. Responsible for the entry, tracking and management of all incoming support calls.
4. Provide end-user training, QA and testing.
5. Be familiar with and adhere to the latest training and installation standards and procedures.
6. Ensure familiarity with new releases as they become available. Where applicable, liaise with subject matter experts in the regional office on client requests for product enhancements.
7. Where applicable, work directly with the development team to implement new solutions to the customers.
8. Provide pre-sales support to local and regional partners, where necessary.
9. Required availability 24/7 for specific topic or urgencies on rotational basis.
10. Opportunities to travel.

Skill Requirements:

1. Fresh graduates are welcome to apply.
2. Must have customer service mindset to work with clients with clarity, responsiveness and expertise, resulting in a high rate of client satisfaction.
3. Excellent interpersonal and communication skills (written, verbal/presentation).
4. Driven individual with problem solving skills and self-direction. Able to react quickly and thrive in a dynamic and ambiguous environment.
5. Strong organisation skills with an excellent attention to detail.
6. Familiarity with Windows Server 2016 and above, Microsoft SQL Server is highly regarded.
7. Basic working knowledge of networks, PCs and troubleshooting installation issues is highly regarded.
8. Excellent written and spoken English and other Asian languages are highly regarded.
9. Minimum Diploma in Information Technology or related disciplines.

Key Highlights

• Great exposure to the government sector
• Nearest MRT: Outram Park
• Working Hours: Mon- Fri (office hours)
• Salary:  Up to $3,100 per month
• Contract Duration: 6 months
• Hybrid working arrangement available

Key Responsibilities

Customer Care Ops:

• Manage case escalations, update SOPs, and train organization's centers.
• Monitor customer satisfaction, coordinate with stakeholders, and improve processes.

Program & Logistics Support:

• Track inventory and reconcile stock at organization's centers.
• Support documentation, post-app issues, and logistics.

Other Duties:

• Perform ad-hoc tasks as needed.

Key Requirements:

• Degree in any related field.
• Proficiency in speaking mandarin language to liaise with China stakeholders.

Interested candidates please click "Apply Now". We regret to inform you that only shortlisted candidates will be contacted for further discussion.

Venice Kang
Outsourcing Team

BGC Group Pte Ltd

Registration No.: R23117645
EA License Number: 05C3053

Direct Contract (12 months)

Location: Pasir Panjang

Job Title: Application Support Analyst

Job Description

We are seeking a skilled Application Support Analyst, providing essential support for a variety of banking applications while collaborating with cross-functional teams.

Key Responsibilities

• Manage and resolve user requests and incidents in a timely manner, prioritizing based on urgency and impact.
• Conduct thorough investigations of incidents and collaborate with third-party vendors as needed.
• Communicate effectively with users, senior management, and IT stakeholders during the incident management process.
• Perform routine system checks and maintenance tasks to ensure optimal application performance.
• Contribute to change requests and updates to support documentation.
• Identify root causes of recurring issues and propose effective solutions.

Required Skills

• Proficiency in SQL and Unix, with a basic understanding of Microservices and CI/CD tools.
• Strong analytical and problem-solving skills, with the ability to troubleshoot technical issues.
• Excellent communication skills, capable of translating technical concepts into understandable terms for non-technical users.
• Familiarity with monitoring tools and automation practices is a plus.
• Solution-oriented mindset focused on continuous improvement of application performance and user experience.

Experience

• 4 years of experience in application support, preferably within the banking or financial services industry.

Annabelle Quek, ITT Team

Reg No: R21102691 EA: 05C3053

BGC Group Pte Ltd

Job Highlights:

Enhance exposure to the government sector

Nearest MRT: Buona Vista

Working hours: 8.30am – 6.00pm (Mon to Thu), 8.30am – 5.30pm (Fri)

Salary: up to $2,300 per month

Contract duration: 6 months

Job Description:

• Manage governance and compliance matters such as finance reports, audits reports, accruals, access to systems and contracts.
• Support programme management matters across different departments such as budget planning, training subsidies, lunches for the classes.
• Supports logistic matters for selected strategic events.

Job Requirements:

• Only Singaporean.
• Minimum Nitec & above in any related discipline.
• Prior experience in managing, analyse data, and liaising to different stakeholders.

Interested candidates please click “Apply Now”. We regret to inform you that only shortlisted candidates will be contacted for further interviews.

Rachel Tham Pei See
R23114253
BGC Group Pte Ltd (Outsourcing)
EA 05C3053

Job Highlights:

Enhance exposure to the government sector

Nearest MRT: Buona Vista

Working hours: 8.30am – 6.00pm (Mon to Thu), 8.30am – 5.30pm (Fri)

Salary: up to $2,300 per month

Contract duration: 6 months

Job Description:

• Manage governance and compliance matters such as finance reports, audits reports, accruals, access to systems and contracts.
• Support programme management matters across different departments such as budget planning, training subsidies, lunches for the classes.
• Supports logistic matters for selected strategic events.

Job Requirements:

• Only Singaporean.
• Minimum Nitec & above in any related discipline.

Interested candidates please click “Apply Now”. We regret to inform you that only shortlisted candidates will be contacted for further interviews.

Rachel Tham Pei See
R23114253
BGC Group Pte Ltd (Outsourcing)
EA 05C3053

Job Description

The Nutrition Support Service clinical coordinator provides the following care services:

• Care coordination, education and management of home parenteral nutrition (HPN) and enteral tube feeding.
• Clinical care and support to encourage full rehabilitation of patients on both HPN and enteral feeding under NSS and also responsible for coordinating their follow up care.
• Counselling to patients and their families on both home parenteral and enteral feeding process.
• Ordering and basic interpretation of diagnostic and laboratory tests
• Ordering appropriate treatments and non-pharmacologic therapies according to hospital protocols.
• Participate in data collection, research and community outreach activities

Job requirements:

• Degree in Nursing, Psychology, Life/Health Sciences; or
• Advanced Diploma in Nursing, Psychology, Life/Health Sciences with at least 1 year of relevant experience; or
• Diploma in Nursing, Psychology, Life/Health Sciences with at least 3 years of relevant experience;
• Proficient in Microsoft Word, Microsoft Power Point and Microsoft Excel
• Good verbal, written communication skills and interpersonal skills
• Prior experience in healthcare setting would be an added advantage
• A team-player capable of working with various stakeholders
• Strong interpersonal skills with initiative, pleasant disposition and ability to work independently
• Fully vaccinated against COVID-19

Job Description：

1.Visit customer with sales team for product demo,prepare POC (Proof of Concept)for customer

2.Responsible for product installation, testing ,commissiong and training

3.Liaise with customer for smooth UAT(User Acceptance Test)

4.Ensure work is produced in a timely,well-organized,desired quality and professional standard

5.Handle ad-hoc duties as required or assigned

Requirements:

Diploma in information Technology/Electrical Electronics Engineering ,ITE with good result

Preferably one years working experience,entry level candidate with positive attitude can apply also

Good Knowledge in networking with hands on experience in trobleshooting hardware such information technical problem etc.

Knowledge in Audio Video Product is added advantage

Good in both written and spoken English and Mandarin (to liaise with Mandarin Speaking associates)

Able to work on site with good time management skill to arrange job properly in advanceJob Description：

1.Visit customer with sales team for product demo,prepare POC (Proof of Concept)for customer

2.Responsible for product installation, testing ,commissiong and training

3.Liaise with customer for smooth UAT(User Acceptance Test)

4.Ensure work is produced in a timely,well-organized,desired quality and professional standard

5.Handle ad-hoc duties as required or assigned

Requirements:

Diploma in information Technology/Electrical Electronics Engineering ,ITE with good result

Preferably one years working experience,entry level candidate with positive attitude can apply also

Good Knowledge in networking with hands on experience in trobleshooting hardware such information technical problem etc.

Knowledge in Audio Video Product is added advantage

Good in both written and spoken English and Mandarin (to liaise with Mandarin Speaking associates)

Able to work on site with good time management skill to arrange job properly in advance

Requirement

• Master / Bachelor’s degree in computer science, computer engineering, or relevant field
• Several years of proven project experience in the area of SAP BW/4 Hana and hybrid data modeling
• Strong ability to translate business requirements into technical concepts and implement innovative SAP BI solutions from these
• Experience in sales reporting with SAP BI/BW, including understanding sales-relevant key figures, their calculation and translation into high-level reports with various requirement widths, as well as advising internal stakeholders on the technical optimization of the same
• Knowledge of ABAP OO, CDS Views, SQL Script is an advantage
• Knowledge of SAP Analytics Cloud desirable
• Deep technical understanding and knowledge of ABAP, AMDP development

Typical Duties:

1. Assist in configuring, installing and supporting your product suite and associated interfaces when required.
2. Work with customers to ensure contractual service expectations is exceeded.
3. Responsible for the entry, tracking and management of all incoming support calls.
4. Provide end-user training, QA and testing.
5. Be familiar with and adhere to the latest training and installation standards and procedures.
6. Take initiative to learn and familiarise yourself with new releases as they become available. Where applicable, liaise with subject matter experts in the regional office on client requests for product enhancements.
7. Where applicable, work directly with the development team to implement new solutions to the customers.
8. Provide pre-sales support to regional business partners, where necessary.
9. Required availability 24/7 for specific topics or urgencies on rotational basis.
10. Some travel to Asia Pacific region may be required.

Skill Requirements:

1. Adept with Windows 2016 Operating System, Windows 10 and Microsoft SQL Server is highly regarded
2. Customer focused; with a service mindset to work with clients with clarity, responsiveness and expertise, resulting in a high rate of client satisfaction and retention.
3. Excellent interpersonal and communication skills (written, verbal/presentation).
4. Self-driven individual with problem solving skills and self-direction. Able to react quickly and thrive in a dynamic and ambiguous environment.
5. Strong organisation skills with an attention to details.
6. Basic working knowledge of networks, PCs and troubleshooting installation issues is highly regarded.
7. Language Requirements:

• English (Written and Spoken)
• Asian Languages (Business Proficiency)

1. Minimum Diploma in Information Technology or related disciplines.
2. Personnel with no relevant experience are welcome to apply.

The Application Support role requires the end-to-end support of all Markets related applications across the sales, execution, and trading domain. Although focusing on 1st level support the role is expected to provided support across the horizontals as well as the depth required to enable the applications under management to be efficiently used and provide constant feedback to the team for improvement. The incumbent shall also build highly effective relationships across the Bank to maintain and improve knowledge of the business and its latest products and services to optimise service to clients.

SKILLS REQUIREMENTS OF THE POSITION

Personal and Social

• Able to work independently and in a global team setup to take on initiatives with a positive attitude
• Approachable and a team player
• Client-centric approach for all deliverables
• Able to quickly troubleshoot problems and provide effective solutions
• Fast learner and able to work under pressure to meet tight deadlines
• Excellent communication/coordination skills to deal with different levels of stakeholders
• Highly motivated with integrative personality

Professional and Technical

• Relevant higher educational and professional background with 3-6 years of relevant working experience, preferably in an Investment Banking/Private Banking domain
• Solid experience of providing global support across locations and stakeholders within the finance industry
• Experience with testing applications as part of a release management process within an Agile framework
• Some understanding of financial products and order management flows
• Good understanding of development life cycles such as Agile Methodology
• Good understanding of database design with confidence to write scripts and complex sql queries
• Experience of technology stack used in a typical client server architecture, e.g Java, JavaEE, and web (HTML, JavaScript, CSS, etc)
• Experience with risk, trading and order management systems would be highly desirable.
• Language Skills: English (oral and written) and preferably a second language

Regulatory

• Familiar with regulatory expectations and requirements

Job Scope:-

• Response to customer reported fault and/or requested service through on site visit or remote programming/reftification
• Carried out faulty items vertification before final RMA
• Assist in projects such as project management, installation, integration, configuration, analysis of possible solution, preventive-maintenance and third party testing as well as carried-out demo
• Perform day-to-day telephony support function for customer locally as well as regional offices
• Provide support backup to contact centre activities as well as maintaining technical interface relationship with vendor/supplier
• Perform preventive maintenance for customer as allocated and scheduled.
• Daily liaison with networking team to ensure telephony configurations are edequate and appropriate.

Reguirements:

• ITE & above
• Good technical analysis as well as interpersonal communication skill
• Entry level also acceptable