Total 1,950 support advisor job vacancies in Information Technology category in Singapore

What you will be doing

As a Technical Support Associate you will be charged with responding to cases created by customers and working with internal teams to drive the case to resolution. We need a customer focused individual who gets excited about technology and loves engaging with people. You will be answering support queries primarily via email, but also be holding calls with our clients to help resolve their problems and educate them on our Products. You will be the voice of the customer throughout the company and will aid our Customer Success teams in delivering a five star experience for our clients.

You must speak fluent Mandarin

As a Technical Support Associate, you will:

● Resolve customer queries, recommend solutions and guide product users through features and functionalities.

● Respond to customer queries in a timely and accurate way, primarily via email or web conference

● Identify customer needs and help customers to optimise the product

● Work with the Customer Success team to improve the Customer Experience

● Analyse and report product malfunctions and work with internal teams around customer issues

● Follow up with customers to ensure their technical issues are resolved

● Gather customer feedback and share with our Product, Sales and Marketing teams

● Share feature requests and effective workarounds with team members

● Be the voice of the customer to the wider team

About you

As a Technical Support Associate, you will:

● Have a experience of using help desk software and remote support tools

● Display patience and remain calm under pressure, even when handling tough cases

● Be detail oriented, ensuring that customers have a great experience

● Have the ability to multitask

● Have excellent communication and problem-solving skills

Nice to haves:

● Ideally, have previous experience with making database queries

● Have familiarity with our industry, although this is not a necessary requirement

● Ideally you will have had exposure to Restful API, GitLab, AWS, Jira & Confluence

What’s in it for you?

● Competitive salary aligned to your skills and experience

● Equity as we want you to have a part of what we are building

● We embrace a hybrid approach that requires employees to be in the office for two days a week. We strongly believe that this approach fosters collaboration and enables the building of meaningful relationships

● You will also get an annual budget of SG $400 to kit out your home office

● Opportunity to work on innovative projects with smart-minded people keen to share their knowledge and continuously improve

● Annual learning budget to drive your performance and career development

● Enhanced parental leave and childcare benefits

● Medical insurance through Bupa with pre-existing conditions covered

● Pension contribution through The Peoples Pension

Netweb is a Technology Solutions Provider with deep expertise in infrastructure solutions, particularly in High-Performance Computing, AI, Machine learning, Cloud, and Big Data to name a few. For more than 20 years now, Netweb has helped over thousands of companies all around the world with customer-specific solutions to efficiently achieve business objectives.

You will be part of the team responsible to technically support all activities of the company.

Job scope will involve assembling servers, workstations, data storage arrays , hardware testing, installation , trouble shooting , software installation and testing, etc.

Candidates should have experience of assembling computers, servers, storage arrays. Knowledge of networking & softwares will be of added advantage. Candidates should have apptitude for learning new technologies and keep updated on the technology advancements.
Send in your CV for checking eligibility and fixing appointment for interview.

Location: Henderson Road

Working Hour: 5 Days work Week 9AM – 6PM

Salary: $4,500 - $5,000

Job Scope

• Be the primary technical contact for customers
• Assist customers in the repair and maintenance activities, but also with Providing spare parts and associate services
• Identify and translate customers’ requests ;
• Handle technical incidents and establish reports (troubleshooting, expertise, gathering useful information for analysis
• Guarantee, when necessary, the proper processing of offers : spare parts, onsite interventions and repairs.
• Coordinate onsite interventions actions and ensure an ongoing communication to the customer.
• Provide technical assistance to the Repairs Department and Field Service Technicians + Business Centers ;
• Occasionally promote to customers, technical training sessions and sales of spare parts and repairs ;
• Initiate, together with the appropriate stakeholders, the implementation of corrective actions that arose from customer complaints/claims.
• Be the technical interface within the departments, such as Engineering, Purchasing, Sales, Production, Global Service and customers
• Identify potential sales opportunities and forward the information to the sales teams.
• Identify the spare parts needed for Sales team to quote to customer
• Recommend spare parts needed for regular maintenance/during troubleshooting
• Acts as last form of technical checks to make sure the spares quoted is according to customer’s requirement
• curb warranty costs.
• Be responsible for the collection of outstanding payments for the Customer Service department
• Maintain proper records of interaction with customers within the CRM tool
• Control offers and order confirmation as per applicable procedures

Requirements

• Have 3 to 5 years of experience in Mechanical Engineering. Marine engineering with mechanical knowledge will also be considered.
• Degree in Mechanical Engineering
• Be willing to travel if needed.

Quah Siying (Jeslyn) R1982418

The Supreme HR Advisory Pte Ltd 14C7279

Job Description:

Programme Support

• Assist in overseeing the operations of a smoking/vaping cessation virtual counselling pilot programme for youths aged 13-16.
• Coordinate with multiple internal and external stakeholders including schools and counsellors to ensure smooth execution of pilot programme.
• Handling the logistical aspects of the virtual counselling sessions to ensure that all necessary materials and resources are available for both counsellors and students.
• Communicate with counsellors and provide them with necessary information and support.
• Compile data for programme evaluation and reporting.
• Participate in pilot project development as part of the team
• Support additional tasking or coordination related to the programme during the contract period

Others / Adhoc Duties

• You may be assigned to other adhoc duties by the department. This may include supporting other administrative work.

Working Arrangement:

Contract Duration: 6 Months

Location: Outram Park

Working Hours:

8.30am to 6pm (Monday to Thursday) 8.30am to 5.30pm (Friday)

Salary: $15-17/H

Job Requirements:

• Minimum 2-3 years working experience
• Experience in programme support, in educational or counselling settings, is preferred.
• Good organisational and multitasking skills.
• Good communication skills
• Proficiency in using virtual communication tools (e.g., Zoom, Microsoft Teams).
• Ability to work independently and as part of a team.
• Flexibility and adaptability to changing circumstances.

Job Description

• Industry/ Organization Type: Energy Equipment and Solution Provider
• Position Title: Technical Support Engineer (Electrical)
• Working Location: West (Nearest MRT: Clementi)
• Working Hours: 5 days (Mon to Fri: 8 am-5 pm or 9 am-6 pm)
• Salary Package: Up to SGD 4000 + AWS
• Duration: Permanent

Key Responsibilities

• Deliver technical support for after-sales service to both local and regional clients.
• Oversee the provision of immediate and efficient technical support through on-site visits, phone, email, and other virtual means for a variety of products.
• Offer expert technical guidance and propose solutions for resolving customer issues.
• Communicate with the internal team to elevate product concerns and ensure consistent follow-up with customers regarding the progress and resolution of these issues.
• Coordinate with the headquarters and affiliate companies concerning any product-related or technical concerns.
• Conduct hands-on training sessions for the internal team, such as technicians, to fully prepare them to conduct comprehensive product and system tests that verify functionality and compliance with specifications.
• Assist QA team in system testing, including conducting Factory Acceptance Testing, Interface Factory Acceptance Testing, and on-site testing tasks.

APPLY NOW!!!

• Min. ITE in Electrical Engineering
• Min. 1 year of quality engineering experience working in a manufacturing environment
• Comfortable to travel
• Experience in auditing to the requirement of ISO quality system standards will be an added advantage
• Training provided to inexperienced candidate

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #66245 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Celine Tan | EA Reg No.: R1873694

Location: Henderson Road

Working Hour: 5 Days work Week 9AM – 6PM

Salary: $4,500 - $5,000

Job Scope

• Be the primary technical contact for customers
• Assist customers in the repair and maintenance activities, but also with Providing spare parts and associate services
• Identify and translate customers’ requests ;
• Handle technical incidents and establish reports (troubleshooting, expertise, gathering useful information for analysis
• Guarantee, when necessary, the proper processing of offers : spare parts, onsite interventions and repairs.
• Coordinate onsite interventions actions and ensure an ongoing communication to the customer.
• Provide technical assistance to the Repairs Department and Field Service Technicians + Business Centers ;
• Occasionally promote to customers, technical training sessions and sales of spare parts and repairs ;
• Initiate, together with the appropriate stakeholders, the implementation of corrective actions that arose from customer complaints/claims.
• Be the technical interface within the departments, such as Engineering, Purchasing, Sales, Production, Global Service and customers
• Identify potential sales opportunities and forward the information to the sales teams.
• Identify the spare parts needed for Sales team to quote to customer
• Recommend spare parts needed for regular maintenance/during troubleshooting
• Acts as last form of technical checks to make sure the spares quoted is according to customer’s requirement
• curb warranty costs.
• Be responsible for the collection of outstanding payments for the Customer Service department
• Maintain proper records of interaction with customers within the CRM tool
• Control offers and order confirmation as per applicable procedures

Requirements

• Have 3 to 5 years of experience in Mechanical Engineering. Marine engineering with mechanical knowledge will also be considered.
• Degree in Mechanical Engineering
• Be willing to travel if needed.

Whatsapp: +65 80135651(Alvin)

Alvin Chua Ming Jing:R23116192

The Supreme HR Advisory Pte Ltd: 14C7279

Job Description

• Industry/ Organization Type: IT Manufacturer/ Production
• Position Title: Technical Sales Support Specialist / Regional Solutions Engineer
• Working Location: Jurong East
• Working Hours: Monday to Friday, 8.30 am – 5.30 pm
• Salary Package: Up to $5,000 + AWS + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Provide pre-sales support to the sales team.
• Address customer inquiries, understand their pain points, and propose the most suitable solutions for deployment.
• Build and maintain strong, productive, and collaborative relationships with all internal stakeholders (Commercial, Business Development, Finance).
• Conduct presentations for customers both physically and virtually.
• Perform product demonstrations for customers and partners at exhibitions/events in Singapore and regionally.
• Visit customer premises to assess requirements, constraints, and overall situations.

APPLY NOW!!!

• At least 2 years of working experience in Electrical, Electronic, Mechatronics, and Mechanical Engineering field preferred.
• Inexperienced candidates are welcome to apply as training will be provided.
• Regional travel to Asia Pacific is required (30%).
• Proficient in using Microsoft Office.
• Familiarity with SAP ERP or AUTOCAD is an added advantage but not essential.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #67165 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Position Summary / Project Description

We are looking for dedicated and experienced Team Lead of KTLO (Keep the Light On) team to support public healthcare HRIS system. The candidate is expected to have depth knowledge in SAP SuccessFactors, SAP S/4 Hana application with strong analytical and problem-solving skills.

This role requires to assist team manager to oversee administration, mentor team for L2 support, manage stakeholders’ expectation and handle contract renewal.

Role and Responsibilities

Project Management, Administration and Governance:

• Oversee daily operation, job monitoring report to ensure BAU (Business as Usual) of HRIS application.
• Oversee vulnerability assessment, capacity management and software lifecycle to ensure timely remediation of identified issues.
• Alias with downstream system teams for interface files troubleshooting.
• Coordinate production deployment process and administrative account access.
• Prepare presentation material for routine project management meeting with system owners and working committees.

Vendor Management:

• Serve as primary contact point of vendor support.
• Follow up outstanding incident tickets with vendor closely.
• Monitor vendor service level agreement.

Business User Support:

• Provide support to HR application related issues and inquiries.
• Evaluate potential solutions, propose recommendations or optimization to resolve business problems.
• Liaise closely with business users and build good rapport.

Team Leadership:

• Supervise and mentor team members with guidance and technical support.
• Conduct regular review on team members performance.

Requirements / Qualifications:

• Bachelor’s degree in information technology/computer science or related field.
• 7 - 8 years in application maintenance support & project implementation.
• Experience in SAP SuccessFactors & SAP HCM modules.
• Added advantage with knowledge in SAP S/4 Hana, SAP BTP & CPI.
• Strong in verbal and written communication, analytical and problem-solving skills with team player spirit

Job Responsibilities:

• Responsible for daily network operation activities, network level support requests, monitoring, and troubleshooting.
• Work closely with network teams in the regions, other IT teams, vendors, and stakeholders to plan and execute network-related tasks.
• Maintaining network environment of the organization including firewall, Proxy, VPN appliances, Wi-Fi, LAN, WAN supports.
• Assist network lead and build team design of network when needed, based on the organizational requirement, including designing LAN, WAN, VPA solutions, selecting appropriate hardware and software, and implementing network protocols.
• Configuring and managing network devices as the operation routines, to ensure optimal performance and security as per the organizational standards.
• Monitoring network performance, and troubleshoo6ting issues such as network congestion, proxy blocking, packet loss, and latency.
• Utilizing network monitoring tools to identify and resolve performance bottlenecks.
• Involve in implementing and maintaining network security measures to protect against cyber threats and unauthorised access.
• Involve in configuring firewall policy, intrusion detection and prevention systems, and VPN posture check, as well as the network security layer over the cloud environments, with best practices such as network segregation, gateway policy and access controls.
• Develop and maintain network backup and recovery procedures to safeguard critical network infrastructure and data in the event of system failures or disasters.
• Maintaining accurate documentation of network configurations, diagrams, and procedures.
• Generating reports on network statistics, performance, security and incidents, and compliance with network security requirements.
• Collaborating with solutions teams or other IT teams and departments to ensure that network infrastructure meets the needs of organizations.
• Communicating technical information effectively to technical team and non-technical stakeholders.
• Coordinate and implement network changes, upgrades, and enhancements following established change management processes to minimize disruptions and maintain system integrity.
• Ensure that network compliance with standards, best practices, participate in security audits and assessments, implementing remediation actions as needed.
• Training and knowledge sharing within the network teams in the regions, to enhance team’s member skills and capabilities in managing the network infrastructure and operations.
• Keep network lead and reporting manager informed on the network cases, updates, changes and reports.
• Keep abreast of emerging technologies and industry trends in networking, evaluating new technologies and making recommendations for adoptions and improvement based on organization needs.

Job Requirements

• Degree in Computer Science, Information Technology, or related discipline..
• Minimal 3+ years’ relevant working experience in Network Engineer role.
• Proficient in network protocols and technologies, such as TCP/IP, Ethernet, SDWAN, SDLAN, CABS, SASE, MPLS, VPN.
• Working experience with network hardwares from vendors such as Cisco, FortiGate, Aruba.
• Cisco Certified Network Professional (CCNP) preferred.
• Well familiar with network monitoring and troubleshooting tools, e.g., SolarWinds.
• Ability to analyse complex network issues and troubleshoot problem efficiently.
• Strong attention to detail and systematic approach to problem-solving.
• Excellent communication skills, able to communicate technical information effectively to both technical and non-technical audiences.
• Able to work collaboratively in a team environment, and independently when necessary.
• Willingness to share knowledge to the teams and mentor junior team members.

Our client is one of the well-known companies which is specializing in CCTV, door access system and other security systems.

Time: Monday - Friday 9am - 6pm
Location: Alexandra Technopark

Responsibilities:

• Support business opportunities with technical assistance.
• Coordinate resources comprehensively to successfully execute project POC (Proof of Concept) with significant effectiveness.
• Prepare project delivery plans, design and review, testing, and verification to ensure stable implementation of solutions.
• Promote projects actively, ensuring reasonable processes, high-quality delivery, and timely provision of accurate project materials and deliverables.
• Swiftly resolve issues during project progression, earning commendations from customers; promptly communicate problems to relevant departments with valuable advice for product and solution enhancement.
• Maintain continuous follow-up on projects, keeping records and sorting data, participating in project acceptance tests and presentations, and generating project summary reports upon completion.
• Collect and analyze system and product requirements, produce quality reports, gather insights on competing products, and maintain comprehensive records of mid/large-scale system implementations.
• Offer technical support for the introduction of new products/proposals, produce technical materials for product technology and promotion, and support marketing activities.
• Lead planning and implementation of customer/user training sessions.
• Take responsibility for technical support and drafting product solutions, handling inquiries regarding technical aspects of related products.

Requirements:

• At least Polytechnic or Bachelor’s degree in engineering, telecommunication or computer science related.
• At least 3 year experience of technical support in IT/CCTV/telecom related industry;

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

Under the revised Employment Agencies Licence Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g. NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above. PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement.

https://www.mom.gov.sg/faq/submit-quarterly-referral-and-placement/are-employment-agencies-allowed-to-collect-personal-data

We regret to inform you that only shortlisted applicants would be notified.

Dynamic Human Capital Pte Ltd | EA License No.: 12C6253
Toh Qiu Wei | EA Personnel No.: R23116260

Mandatory Skills

Responsibilities:

• Manage and support eFX/Banking & Financial services applications.
• Work with ECNs and Liquidity Providers.
• Communicate effectively with business users.
• Work independently and proactively, demonstrating a 'can-do' mentality.
• Collaborate effectively as a strong team player.
• Perform under pressure to deliver excellent results.

Requirements:

• More than 5 years of Application Support Experience in eFX/Banking & Financial services.
• Experience with ECNs and Liquidity Providers.
• Proficiency with Oracle, MariaDB, KAFKA, OpenShift, MQ, CD, Jenkins, Bitbucket.
• Thorough understanding of Network and Firewall concepts.
• Familiarity with FIX Protocol.
• Proficiency in UNIX Shell/Perl Scripting.
• Knowledge of Java, HTML, and JavaScript.

Our client is a leading Multi tech Social Media company. The role will help to ensure support, drive customer and partner growth, retention, and advocacy.

Job Responsibilities:

• Act as a point of escalation for long-tail partners and clients, coordinate customer calls and remote troubleshooting when required.
• Own and engage with a growing portfolio of partners and direct clients
• Work closely with product and engineering teams to ensure high customer satisfaction
• Collaborate with other regional Support Account Managers to review account health and proactively identify gaps in customer/product experience
• Maintain and report customer account health and other key metrics
• Ensure that escalated Business Messaging API issues are resolved timely and communicated to the customer meeting their expectations
• Work closely with the Client Managers and Partnerships team, comprehend the business priorities and technical environments of long-tail clients and partners, as well as develop close relationships with them.
• Analyze tickets and provide recommendations that improve the customer experience. Build relationships with Product and Engineering teams to improve the product and advocate for customer needs

Job Requirement:

• Bachelor's degree or equivalent with min 3+ years of technical support experience delivering/ enabling support for enterprise applications or being in customer success/account management
• Experience of enterprise cloud software and concepts (e.g. Single Sign On), integration with cloud service providers (e.g., AWS), and APIs
• Demonstrated experience of excellent troubleshooting of customer and partner escalations in a ticket based workflow while achieving SLA requirements and managing critical escalations
• Leverage tools and technology to deliver value to multiple accounts at once through one to many programs
• Excellent communicator with the ability to simplify and clearly explain technical concepts to a non-tech savvy audience
• Excellent analytical skills to accurately respond to customer and partner needs at scale
• Ability to build relationships and effectively leverage them to remove blockers and expedite work
• Good communication and stakeholder management skills.

If you are keen on this exciting opportunity, kindly ‘Apply Now’.

*Referrals are greatly appreciated*

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to Morgan Mckinley Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.morganmckinley.com/sg/privacy-policy. You acknowledge that you have read, understood, and agree with the Privacy Policy.

Morgan McKinley Pte Ltd

Ramitha Ravindran

EA Licence No: 11C5502

EA Registration No. R1765539

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.

We are currently looking to hire Application Support for AV System.

This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Job Type: One-year Renewable Contract

Job Responsibilities:

· Support Webex Event

· Troubleshooting

· Handle TAC

· Perform daily system health check

· BAU

· Must have experiences with Video Conferencing and Solutioning

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected]. Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS

Consultant Name: Preethi Kanthappan

Reg No: R1765546

Avensys Consulting Pte Ltd
EA Licence 12C5759

Privacy Statement: Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.

Mandatory Skills

Responsibilities:

• Manage and support eFX/Banking & Financial services applications.
• Work with ECNs and Liquidity Providers.
• Communicate effectively with business users.
• Work independently and proactively, demonstrating a 'can-do' mentality.
• Collaborate effectively as a strong team player.
• Perform under pressure to deliver excellent results.

Requirements:

• More than 5 years of Application Support Experience in eFX/Banking & Financial services.
• Experience with ECNs and Liquidity Providers.
• Proficiency with Oracle, MariaDB, KAFKA, OpenShift, MQ, CD, Jenkins, Bitbucket.
• Thorough understanding of Network and Firewall concepts.
• Familiarity with FIX Protocol.
• Proficiency in UNIX Shell/Perl Scripting.
• Knowledge of Java, HTML, and JavaScript.

Mandatory Skills

• Proficient in mandarin
• Support Webex Event
• Troubleshooting
• Handle TAC
• Perform daily system health check
• BAU
• Must have experiences with Video Conferencing and Solutioning, must be able to do complex troubleshooting and solutioning for L2 related stuff.

Mandatory Skills

• Proficient in mandarin
• Support Webex Event
• Troubleshooting
• Handle TAC
• Perform daily system health check
• BAU
• Must have experiences with Video Conferencing and Solutioning, must be able to do complex troubleshooting and solutioning for L2 related stuff.

Mandatory Skills

• Support Webex Event
• Troubleshooting
• Handle TAC
• Perform daily system health check
• BAU
• Must have experiences with Video Conferencing and Solutioning, must be able to do complex troubleshooting and solutioning for L2 related stuff.

Mandatory Skills

Responsibilities:

• Manage and support eFX/Banking & Financial services applications.
• Work with ECNs and Liquidity Providers.
• Communicate effectively with business users.
• Work independently and proactively, demonstrating a 'can-do' mentality.
• Collaborate effectively as a strong team player.
• Perform under pressure to deliver excellent results.

Requirements:

• More than 5 years of Application Support Experience in eFX/Banking & Financial services.
• Experience with ECNs and Liquidity Providers.
• Proficiency with Oracle, MariaDB, KAFKA, OpenShift, MQ, CD, Jenkins, Bitbucket.
• Thorough understanding of Network and Firewall concepts.
• Familiarity with FIX Protocol.
• Proficiency in UNIX Shell/Perl Scripting.
• Knowledge of Java, HTML, and JavaScript.

Location: Singapore – Remote

*This position is remote and not eligible for relocation assistance. All positions must reside within the country listed within this job description.

Salary: 65,000 - 90,000 SGD

**Competitive salary with performance bonus (DOE & Geographic Location)

A little bit about us:

Applied Value Technologies is an early-stage, mission-driven venture revolutionizing the way companies view IT productivity. We help our customers scale with next-generation application services that accelerate user productivity through enhanced automation and a highly personalized user experience. Our goal is to be a trusted partner, collaborating with customers to design and implement user-centric, technology-enabled support solutions at scale.

About the Role:

Applied Value Technologies is seeking an Application Support Analyst to assist in the delivery of our mission- and business-critical application services with internal customers. Reporting into the Managed Services department, our goal is to deliver excellent technical support with outstanding customer service, satisfaction, and timeliness. Candidates must be passionate about technology, live for amazing customer service, and thrive in a fast-paced environment.

Our clients are Fortune 100 technology companies, providing platforms that help connect people around the world. They share a core value of scaling business by putting people first, and the Oracle Fusion - Supply Chain team is uniquely positioned to propel this work to the next level as the customer’s needs act as the guiding compass, not the technology’s limitations!

About you:

• Strong technical skills and exceptional organizational skills
• High EQ communication skills
• A collaborative utility player mentality (low ego)
• Creative problem-solving abilities
• A proactive sense of curiosity
• OTM experience

Responsibilities:

• Provide efficient application support and administration, including incident resolution, change implementation, request fulfilment, and problem management follow up
• Communicate proactively and professionally with stakeholders and partners
• Identify opportunities for improvement and act on them
• Thoroughly and accurately document problems and resolutions in service desk system and employee knowledgebase
• Work proficiently with minimal daily guidance
• Maintain a professional, collaborative, courteous, and respectful manner and provide high quality service to all users
• Observe and comply with client's policies and procedures for Health and Safety at Work and Equality and Diversity

Your Expertise:

• 6+ years of relevant experience in a technical application support role working with Oracle Cloud/Oracle Fusion SCM or ERP
• 5+ years of functional and technical support experience
• Hands-on experience with one or more of the following Fusion modules: Oracle Order Management, Inventory Management, GOP, Shipping, Price Management
• Functional knowledge of core Supply Chain processes (supply planning, inventory management, order fulfillment, reverse logistics, etc.)
• Professional fluency in English required

We’ve got you covered:

• Competitive salary + performance bonus.
• Unlimited Paid Leave Policy after 90 days.
• Up to 100% Employer-paid Medical Benefits for employees and up to 85% coverage for dependents.
• 100% Employer-paid Life, STD, and LTD benefits.
• CPF Contributions made to all Singapore citizens and permanent residents.
• 100% paid parental leave up to 16 weeks.
• Up to SGD 1200 Learning & development allowance annually.
• Up to SGD 1200 monthly Health & Wellness stipend annually.
• Up to SGD 2000 Employee referral program.
• Paid holidays annually.

Applied Value is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Hiring is contingent on candidate verifying their eligibility to work in Singapore and passing a complete background check.

Location: Henderson Road

Working Hour: 5 Days work Week 9AM – 6PM

Salary: $4,500 - $5,000

Job Scope

• Be the primary technical contact for customers
• Assist customers in the repair and maintenance activities, but also with Providing spare parts and associate services
• Identify and translate customers’ requests ;
• Handle technical incidents and establish reports (troubleshooting, expertise, gathering useful information for analysis
• Guarantee, when necessary, the proper processing of offers : spare parts, onsite interventions and repairs.
• Coordinate onsite interventions actions and ensure an ongoing communication to the customer.
• Provide technical assistance to the Repairs Department and Field Service Technicians + Business Centers ;
• Occasionally promote to customers, technical training sessions and sales of spare parts and repairs ;
• Initiate, together with the appropriate stakeholders, the implementation of corrective actions that arose from customer complaints/claims.
• Be the technical interface within the departments, such as Engineering, Purchasing, Sales, Production, Global Service and customers
• Identify potential sales opportunities and forward the information to the sales teams.
• Identify the spare parts needed for Sales team to quote to customer
• Recommend spare parts needed for regular maintenance/during troubleshooting
• Acts as last form of technical checks to make sure the spares quoted is according to customer’s requirement
• curb warranty costs.
• Be responsible for the collection of outstanding payments for the Customer Service department
• Maintain proper records of interaction with customers within the CRM tool
• Control offers and order confirmation as per applicable procedures

Requirements

• Have 3 to 5 years of experience in Mechanical Engineering. Marine engineering with mechanical knowledge will also be considered.
• Degree in Mechanical Engineering
• Be willing to travel if needed.

Quah Siying (Jeslyn) R1982418

The Supreme HR Advisory Pte Ltd 14C7279

Job Info:

• Salary: Basic from $2900 - $4000 + AWS + VB + Incentive (Quarterly)
• Working Hour: Monday - Friday (8:30am - 5:30pm)
• Location: Bukit Batok MRT

Job Scope:

• Manage the product we distribute, overseeing all aspects of product management
• Provide pre-sale and post-sale application and sales support by analyzing customer needs and recommending appropriate solutions
• Prepare and present application and solution proposals based on customer requirements
• Offer technical and application support, responding to customer queries and issues via telephone or email
• Conduct product training and demonstrations for customers
• Collaborate with the sales team to maintain and strengthen relationships with existing customers
• Use product application knowledge to showcase how our products can better meet potential customers' needs compared to competing options
• Develop strong relationships with our product's principal and relay customer feedback to them for service and product enhancements
• Enhance customer relationships by adding value to their needs and building strong connections.

Requirements:

• Degree in Electronics / Electrical / Engineering/ Industrial/ Mechatronics
• Entry level candidates are welcome to apply
• Passion for automation, with creative and adaptive approaches
• Training on products will be provided
• Knowledge in PLC, Control/Automation, IOT Knowledge will be added advantage

Please submit your updated resume by using the APPLY NOW BUTTON

By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.

*We regret to inform you that only shortlisted candidates would be notified*

We wish you all the best in your career search.

You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Chou Jia Hooi | EA Personnel No.: R23115147

Job Description

• Industry/ Organization Type: IT Manufacturer/ Production
• Position Title: Technical Sales Support Specialist / Regional Solutions Engineer
• Working Location: Jurong East
• Working Hours: Monday to Friday, 8.30 am – 5.30 pm
• Salary Package: Up to $5,000 + AWS + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Provide pre-sales support to the sales team.
• Address customer inquiries, understand their pain points, and propose the most suitable solutions for deployment.
• Build and maintain strong, productive, and collaborative relationships with all internal stakeholders (Commercial, Business Development, Finance).
• Conduct presentations for customers both physically and virtually.
• Perform product demonstrations for customers and partners at exhibitions/events in Singapore and regionally.
• Visit customer premises to assess requirements, constraints, and overall situations.

APPLY NOW!!!

• At least 2 years of working experience in Electrical, Electronic, Mechatronics, and Mechanical Engineering field preferred.
• Inexperienced candidates are welcome to apply as training will be provided.
• Regional travel to Asia Pacific is required (30%).
• Proficient in using Microsoft Office.
• Familiarity with SAP ERP or AUTOCAD is an added advantage but not essential.

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #67165 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Job Responsibilities

• Provide technical support relating to the maintenance of the app, software and technological system
• Provide user support (e.g. help the end-user understand how to use the application or system and help resolve any issues)
• Develop and maintain applications as and when needed
• Review plan and testing of disaster data recovery program
• Implement new software / program for systems and applications or perform changes according to the installation procedures provided by the vendor after testing
• Assist to monitor that policies and standards are compliant
• Coordinate Service Request logged by users, investigate or analyse the Service Request upon receipt to identify issues and liaise with Business User on Requirement Gathering
• Perform System Integration Test (SIT) and conduct first level User Acceptance Test (UAT)
• Assist in annual exercise for Penetration Test
• Any other ad-hoc duties as assigned by supervisor

Requirements

• Min Diploma Holder in IT related field
• Min 1 year of relevant experience in Application support functions

Interested applicants, please Email , and look for

Jensen Fang Lifa

Recruit Express Pte Ltd

EA License No. 99C4599

EA Personnel Registration Number: R2197080

We regret that only shortlisted candidates will be contacted.

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.

As a Technology Support II team member in Corporate Technology, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.

Job responsibilities

• Determine and ensure execution of appropriate actions to recover business services as quickly as possible

• Run the technical bridge to drive all diagnostic and resolution activities

• Identify all resources needed to resolve the incident, including resources from JPMC partners, external vendors, different lines of business, and perform on-call support as required

• Ensure all incident team members are aligned to the outcomes required and operate within the agreed best practice operating procedures for the incident

• Participate and proactively contribute in process improvement during incident downtime, post-incident reviews and problem management activities to ensure improved future performance of the team

• Actively design and manage personal improvement plan to set and meet team and individual performance goals

• Review the Corporate Technology environment to proactively identify events or lower severity incidents that could have major business impact if not resolved swiftly

Required qualifications, capabilities, and skills

• Bachelor's degree in Computer Science, Information Technology or related disciplines

• Minimum of 2 years’ experience in incident management, production support, IT operations or application support

• Previous experience managing Major Incidents in a corporate environment, with In-depth knowledge and understanding of Incident Management practices, skills and tools

• Automation/coding/experience is a definite asset (SQL/Python/Java/Splunk)

• Experience with Incident Management tool ServiceNow is required

• Excellent communication skills, able to communicate with senior Technology and Business management, and able to exercise judgement and sound decision-making under pressure

• Strong team player, ability to foster relationships from both a business and technical point of view as well as influence others across all contributing teams and disciplines

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=cc74f8c9a93cd17f65283c292bbf783e

Job Objectives

• Ensure continued airworthiness of Airbus Helicopters fleet in the Asia Pacific region and to keep the fleet flying with high level of safety and reliability.
• Collect network technical issues and assist to prepare detailed impact analysis for product improvement.
• Prepare In-Service Incident Report (ISIR) and coordinate incident/accident investigation process.
• Organize regular visits to the customers, as applicable.

​

​Primary responsibilities

• Support AOG (Aircraft On Ground) hotline and answer technical queries from customers and customer centers in the Asia Pacific region.
• Appraise product structure defects/damages to facilitate generation of RDAS (Repair Design Approval Sheet)
• Participate in technical event analysis at Group level (with L3 experts).
• Collect in-service fleet data on critical technical issues for product improvement processes at Group level.
• Prepare ISIR and coordinate the incident/accident investigations process with the Group.
• Support regular visits to the customers.
• Support technical briefings for customer centers and network partners.
• Support customer program management review meetings.
• Conduct technical orientation training for new colleagues

Requirements

• Recognized Aerospace or Engineering Bachelor's Degree, or related
• Previous working experience as a CAAS (Civil Aviation Authority of Singapore) (or equivalent) Licensed Aircraft Maintenance Engineer
• At least five years working experience in helicopter maintenance
• Operational Knowledge of EASA (European Union Aviation Safety Agency) and CAAS regulations for Part 145 and Part 66
• Effective written and oral communication skills in English; Ability to speak in Mandarin would be advantageous to be able to liaise effectively with customers based in China
• Computer literate with a good knowledge of Microsoft Office applications