Total 1,928 support advisor job vacancies in Information Technology category in Singapore

Key Responsibilities

• Provide timely and effective level 1 technical support for application-related incidents and service requests.
• Troubleshoot and resolve application issues, both independently and in collaboration with development teams.
• Research, resolve, respond to and document end user reported issues/inquiries.
• Monitor application performance, identify bottlenecks, and implement performance enhancements.
• Maintain documentation related to application configurations, troubleshooting procedures, and known issues.
• Stay updated with industry trends and emerging technologies to drive continuous improvement in application support processes.

Preferred Skillsets

• Oracle Database - Basic
• MySQL Database - Basic
• Jira
• Excel

Requirements

• Must be Singapore Citizen.
• Minimum 1 year relevant experience.
• Strong technical knowledge and experience in supporting enterprise-level applications.
• Experience with databases and SQL query language.
• Familiarity with software development life cycle (SDLC) and ITIL principles.
• Proficiency in troubleshooting application issues, performing log analysis, and using monitoring tools.
• Good communications skillset.
• Excellent problem-solving and analytical skills.
• Effective communication and collaboration abilities.
• Ability to work under pressure and prioritize tasks in a fast-paced environment.

POSITION GENERAL DUTIES AND TASKS :
Service Delivery
Batch scheduling and monitoring
ETL Development
SQL
Demonstrable analytical skills with deep knowledge of Big Data Ecosystem in a Production Support Environment.
Hands On Experience within the Hadoop Tool Sets Hive, Hue, Spark, Kafka, Kudu, Flink, Ozone, Kafka and Streaming.
Strong SQL, Python, Java and Unix shell scripting
Incident, problem, and service Outage management experience is Plus.
Strong in data engineering concepts and programming
Experience in building and optimizing ‘big data’ data pipelines, architectures and data sets.
Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
Strong analytic skills related to working with unstructured datasets.
Experience in supporting data transformation, data structures, metadata, dependency and workload management.
Working knowledge of message queuing, stream processing, and highly scalable ‘big data’ data stores.
Provide operational support and ensure SLI of Applications
Troubleshoot Batch Issues & root causes to Mitigate Impacts to SLA

POSITION OVERVIEW : Datawarehouse Support Engineer (EDW)

POSITION GENERAL DUTIES AND TASKS :
The support specialist will be a techno functional support team member for the Enterprise Datawarehouse (EDW) under IT BAU team.

He/she is responsible for ensuring system availability and timely deliverables for datamarts for various business unit like Finance, regulatory, Campaign.

The support specialist, as the analyst expert within the IT team, will be the support staff who needs to closely co-ordinate and work with various team like Tech Infra, application services, solutioning, project and business units in the bank. He/she follows up to resolve issues reported by users and performs impact analysis related projects/enhancements that will impact the EDW.



Roles/Responsibilities

- Responsible to provide BAU support for Enterprise Datawarehouse

- Responsible to provide operational support and ensure SLI of system availability, batch deliverables

- Respond on time to the queries raised by various business units

- Provide timely updates regarding production status and progress of issue resolution

- Fine tune applications and systems for high performance and higher volume throughput

- Conduct review of technical and functional solutions from enhancement/project team to ensure they conform to IT standards

- Perform impact analysis of enhancements/projects that will impact supported systems

- Identify the underlying problems, analyse the root causes, provide possible solutions/fixes, and respond to users within SLA

- Support relevant software/platform/database upgrade for the systems

- Work with delivery team for smooth transition from projects/enhancements to BAU Mode

- Incident, problem, and service outage management experience

- Participate in Disaster Recovery and Business Continuity exercises

- Able to support relevant software/platform/database upgrade for the systems

- Server Performance, capacity, utilization monitoring and Health monitoring

- Collaborate with diverse cross functional teams within IT and Business to Independently drive outcomes

- At least 3+ years of relevant experience in banking/financial services industry

- Experience with Teradata FSLDM and data mapping

- Hands-on technologist, strong in SQL, UNIX and Teradata tools and technologies

- Experience in designing high throughput fault tolerant data pipelines for Batch (ETL/ELT)

- Experience in GL Data reconciliation between systems, datamarts & report and Knowledge of the ledger balance reporting is an added advantage

- Experience in Performance Tuning on Teradata or other MPP data pipeline

- Hands On Experience within the Hadoop Tool Sets Hive, Hue, Spark, Kafka is a plus

• Healthcare Sector
• North-East/Central Location
• 2-Years Contract Role

Responsibilities:

• Engage with stakeholders/end-users/customers over various communication channels to understand their technical needs, inquiries, and challenges.
• Provide clear, accurate, and timely technical assistance, product recommendations, and problem-solving guidance.
• Develop an in-depth understanding of the products, applications, and systems to effectively address stakeholders/end-user/customer inquiries and provide expert-level support.
• Stay updated on industry trends, product advancements, and technical knowledge to offer cutting-edge solutions.
• Diagnose and troubleshoot technical issues, both remotely and on-site when necessary, collaborating with cross-functional teams to provide comprehensive solutions.
• Document and track stakeholder/end-user/customer interactions, technical solutions, and issue resolutions using appropriate tools and systems.
• Collaborate closely with vendors, partners, stakeholders/end-users/customers, clinical team, corporate teams to ensure seamless communication and effective problem resolution.
• Contribute technical insights to assist in application/product development, improvement, and enhancement strategies.
• Contribute to the creation and maintenance of technical resources, including FAQs, troubleshooting guides, and application/product documentation, to empower stakeholders/end-users/customers and colleagues.
• Identify opportunities to enhance technical support processes, streamline workflows, and optimize issue resolution timelines.
• Participate in continuous improvement initiatives to elevate the overall quality of technical support services.
• Assist in training and sharing your technical expertise and best practices.
• Foster a collaborative learning environment that promotes skill development and knowledge sharing.
• Identify any application/system/project/business risks and keeping the management always informed.

Requirements:

• Degree in Information Technology Computer Science, Computer Engineering or equivalent from a recognised institution
• At least 5 years of relevant working experience in developing, implementing, and maintaining IT systems.
• Proven experience in technical support or engineering roles, preferably in healthcare sectors.
• Strong knowledge in Electronic Medical Record Systems, CRM systems, ticketing platforms, Microsoft Office Suite, Mobile App Solution, data analysis via tools such as Power BI or Qlik Sense
• Strong technical background and expertise in application systems and preferred related technical domains like system/network/hardware support and administration, web isolation solution, Wi-Fi solution etc.

To apply, please submit your detailed CV with the following details for faster processing:

• Reason for leaving
• Expected salary
• Earliest availability date

You may also visit our careers page at https://www.careers-page.com/cadmusresources/job/LRWVW5Y6 to upload your CV.

We regret that only short-listed candidates will be contacted shortly.

CADMUS RESOURCES | EA Licence No.: 05C3447

Job Summary

Our client is looking for an Application Specialist who has strong domain knowledge in eFX to enhance and support the trading applications

Mandatory Skill-set

• Degree in Information Technology, Computer Engineering, Computer Science or Information System;
• Sound knowledge of Financial Markets products;
• At least 3-5 years of experience in FX trading systems;
• At least 3-5 years of experience in providing L2 / L3 support;
• Experience in trading analytics application will be an added advantage;
• Possess experience in UNIX Shell / Perl Scripting, RDMS, and SQL;
• Good analytical and problem solving skills;
• Effective communicator, with the ability to communicate with business users;
• Independent, proactive and demonstrate 'can-do' mentality;
• Ability to work under pressure and deliver excellent results;
• Ability to manage time and tasks efficiently.

Desired Skill-set

• ITIL Certified;
• Knowledge / experience with KDB+ time series database and analytics.

Responsibilities

• Responsible for providing L2 / L3 support for eFX and related trading applications;
• Fix bugs, troubleshoot and analyze on the root cause analysis;
• Collaborate closely with other internal technical / business teams to implement permanent solution;
• Follow escalation procedures during outages;
• Write SQL scripts and suggest automation to improve efficiency / effectiveness of support team;
• Adhere to change management requirements for application and system implementations.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

Job Description:

Perform root cause analysis and contribute to problem solving

Ability to provide continuous improvement initiatives and automating recurring tasks

To provide day-to-day production support for the ITT set of apps covering and set of regular tasks

• Online Services and Batch job monitoring along with recovery in Production
• Application Health Checks
• Scheduled maintenance activities.
• Logging, analysing and resolving the incidents.
• Ad hoc Service Requests
• Ad hoc Batch Jobs Scheduling
• Perform system health check
• Weekly Murex health check
• Daily Murex Live book check
• Batch Job Support
• Monitor EOD and resolve job failures
• Support all upstream/downstream interfaces
• Monitor TWS for long running jobs and escalate to L2

Required Experience:

• At least 2 years working in an Application Support Environment that includes BAU, KPI/KRI measurement, Stakeholder management and Reporting.

Core technical competency required:

• Production Support experience
• Unix and Basic scripting
• SQL, preferably in Oracle
• Good to have Murex Knowledge
• Good to have experience: Apache Server, Citrix user working knowledge
• Exposure to Monitoring tools – TWS, ELK Kibana , Grafana, Open Shift
• With a keen interest in providing high service quality and familiar with the demand of a 24x7 support environment
• Basic Network troubleshooting and Ticketing tool

Responsibilities

• Responsible for production system integrity and production system readiness of systems under Payment System team for APAC region
• Provides L2 support and troubleshoot production incidents and critical system interfaces through the Payment System.
• Assist the Incident Manager in identifying and implementing preventive and detective measures for applications, including root cause analysis.
• Aid the IT Planner in achieving project objectives and execute production transitions for new system launches and system change requests.
• Recommend system improvements based on identified process gaps.
• Develop and document implementation, integration, and standardization processes in accordance with established standards.
• Identify and suggest processes suitable for automation and implementation.
• Lead and coordinate projects, providing analytical support and conducting requirement analysis for system enhancement, fixes, and emergency application changes deployment.
• Promptly highlight and escalate risk issues to relevant parties.
• Participate in system restoration exercises for Disaster Recovery.
• Coordinate regular issue resolution meetings with developers/vendors.
• Perform other duties as and when assigned.

Requirements

• Hold a Diploma/Bachelor’s degree in Computer Science or Information Technology.
• Possess a minimum of 4 years of experience in Application or System Support, preferably within a bank or financial institution.
• Have hands-on experience supporting Payment systems.
• Experience in an Enterprise Application support environment involving interaction with multiple functions (developers, infrastructure, service desk, and business users).
• Possess functional knowledge of Payment systems such as GIRO, FAST, CTS, MEPS+, Overseas & Domestic Remittance, Internet Banking, and customer eAdvices.
• Have technical knowledge of applications hosted on both Windows and LINUX, capable of performing database queries (SQL Server, ORACLE), and managing application services under Windows and LINUX environments.
• Demonstrate proficiency in scripting (e.g., DOS, Shell Scripting).
• Exhibit self-motivation and a strong work ethic to ensure high-quality work delivered in a timely manner.

To apply, please visit www.gmprecruit.com and search for Job Reference: 24166

To learn more about this opportunity, please contact Gia Grace at [email protected]

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA License: 11C3793 | EA Personnel: Bautista Gia Grace De Guzman | Registration No: R23111973

Your role

Do you have a knack for technology and interested in improving existing processes? Are you at your best when supporting others? Are you passionate about IT process automation using cutting edge tooling platforms? Have you supported large scale production systems? We’re looking for someone with such experience to help us:

• Provide front-line technical support to end users on a variety of technology issues.
• Support and monitor various business/IT applications, batch jobs and infrastructure components as part of an application support team providing coverage from multiple regions.
• Continually drive improvement to our service offering using data driven analytics, emphasizing opportunities for automation and robotics.
• Coordinate with multiple and varied teams to conduct and manage special events such as disaster recovery tests, infrastructure change weekends, Data Centre maintenance, and special event days.
• Ensure supportability and quality are maintained with the introduction of production changes.

Key Responsibilities:

• incident Management: Incident investigation, diagnosis & resolution. Uphold high standards for timely issue resolution.
• problem Management: Identification and managing tasks to both analyze incidents and implement preventative measures to avoid repeat occurrences and major incidents.
• change Management: Change request review and approval, and support for production change deployment and events, including weekends coverage.
• service Transition: Work with Application Development to ensure new projects are implemented in line with current standards and are ready for production, including applications that are moving to the Cloud.
• service Improvement: Leveraging data driven analysis and metrics, partner with IT Infrastructure and Application Development to proactively improve and measure application serviceability, reliability, and scalability (efficiency first approach).
• knowledge Management: Maintain knowledge articles, such as support and disaster recovery procedures, to ensure that they are kept relevant and up to date.
• batch Management: Resolve batch events and help identify opportunities for optimization and automation.
• performance Monitoring & Enhancement: Work with IT Infrastructure to ensure that all relevant metrics for server performance and capacity are available. Use metrics to maintain and enhance system performance and automation.

Your team

You will be working for Application Support & Reliability AM in London, United Kingdom. We are aligned to the Asset Management (AM) business and are responsible for providing production support in a 24x7 follow-the-sun model, utilizing hubs in Singapore, India, Poland and the US. In this role you are part of a high-performance team of Site Reliability Engineers with wide expertise on monitoring agents and platforms. You will work with committed, quality driven and very technical people understanding the monitoring area, all the tools interacting with it and the needs of our clients.

Your expertise

• ideally 8+ years of hands-on experience with support background across multiple operating systems
• knowledge of diverse technology solutions and services (networks, operating systems, infrastructure components, applications)
• understanding of Microsoft Azure or related Cloud technologies, DevOps, Orchestration and automation (Automation Anywhere, IPcenter)
• experience in monitoring an instrumentation (Netcool, Moogsoft, AppDynamics, Splunk)
• knowledge of Windows Server/ Linux, Scripting (SQL, PowerShell, Python), Relational databases (Oracle/Sybase/MSSQL/PostgreSQL)

This position play a crucial role in ensuring that customers derive maximum value from a product or service, ultimately fostering long-term satisfaction and loyalty. Their responsibilities typically include:

Customer Support: Serve as a primary point of contact for customers, addressing inquiries, troubleshooting issues, and providing technical assistance promptly and effectively.

Product Training: Provide training sessions & educate customers on how to effectively use the product or service to maximize its value.

Onboarding: Guide new customers through the initial setup and implementation process, ensuring a smooth transition onto the product or service.

Cross-functional Collaboration: Work together with teams across the organization, including sales, marketing, product development, and support, to ensure a unified and positive customer experience

Requirement :

-1-2 year experience in IT online software support & trouble shooting

- Entry level independent person that understand basic HR payroll or CPF concept can try as training will be provided

IT Application Executive | L1 Desktop Support | Security Access System | Hougang

Location: Defu Lane

Working Days: Monday - Friday

Working hours : 8:30am -5:30pm

Salary : $2500 - $3000

Responsibilities

Core Responsibilities

Key Responsibilites

• Assist in defining functional requirements for on-going system maintenance and future functionality.
• Provide 1st Level Desktop support for end users to trouble-shooting/resolve desktop PC/laptop problems (Software and Hardware related) and related peripherals issues (Printers, Scanners, POS, Mobile App Devices, IP/Digital Phone systems, Door Access, CCTV)
• Support for gathering, software analysis, design, development, unit testing and system integration for new projects and enhancement requests.
• To maintain and support mobile apps and websites and order portal
• Work with Application Vendor/Consultant to create and maintain design specification, documentation, and configuration.
• Work in a team to support ERP and Apps.
• Work closely with incumbent Application Vendor for enhancement and future developments.
• Perform testing and execute implementation in accordance to business operations procedures.
• Handle the project deliverables and co-ordinate with internal stakeholders and liase with external vendor to support project deliverables.
• Provide support to business operations and resolve issues during UAT testing and production roll out of projects.
• Coordinate and provide End User Training for existing application and new applications.

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Job Description:

• Degree in Computer Science, Business Information Technology or related disciplines;
• 1 years of experience providing support to business systems and applications in banking or financial service sectors(Java, Unix, SQL)
• Able to troubleshoot and provide solutions for technical issues and routes to appropriate escalation groups;
• Good analytical skills with excellent communication;
• Good in understanding internal processes and resolving issues;
• Should have keen interest in providing high service quality and familiar with the demand of a 24×7 support environment

Responsibilities :

• Perform work in rotational shifts to provide 24/7 on-site or on-call support;(NO Night shift)
• Responsible for health-check, continuous L1 and L2 support and rectification for mission critical Web-based applications;
• Responsible for the day-to-day maintenance of the application systems in operation;
• Handle Incident and Problem management;
• Involve with onsite and offshore teams across multiple technologies/applications;

If you are keen, please apply direclty or alternatively reach out me on [email protected]

Contact: +65 90053495

Job Responsibilities

• Responsible for the L2 support and troubleshooting for production incidents and critical system interface.

• Support the Incident Manager in ensuring preventive and detective measures of applications are identified and implemented with provision of root cause analysis.

• Responsible for production system integrity and production system readiness of banking systems.

• Support the IT Planner in meeting project objective and perform production transition for new system launch and system change request.

• Propose improvement for systems based on identified process gaps.

• Standardize processes through developing implementation, integration, and documentation in accordance to set standards.

• Identify and propose suitable processes for automation and implementation.

• Highlight and escalates risk issues to relevant parties in a timely manner.

• Participate in system restoration for Disaster Recovery exercises.

Job Requirements

• Degree in Computer Science or Information Technology

• Possess strong work experience in the Application or System Support function, preferably in a bank or financial institution.

• Has technical knowledge on Application hosted in both Windows and LINUX, able to perform database query (SQL Server, ORACLE) and handling application services under Windows Services and LINUX application services

• Experience in suporitng Banking payment systems will be advantageous

• Possess good understanding and competency in scripting (such as DOS, UNIX or VBA).

For more information, please visit to www.gmprecruit.com and search for Job Reference: 17353

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Tang Lee Ling | Registration No: R1106845

Technical Support Engineer

Working time: Mon-Fri / 8.30am to 6pm

Work address: Ubi

Salary range: $2500 - $3000 (depending on qualification and work experience) + Commission

Responsibilities :

• Handling technical support cases on-site or through phone, Whatsapp and email
• Responsible for carrying out on-site installation and commissioning, troubleshooting, repair and maintenance.
• Escalation and liaising with Vendors on reported technical related cases.
• Conduct training or demonstrations to clients or users.
• Internal product repair and training

Qualification :

• Min Diploma in Electrical/Electronic Engineering or IT related.

• 2 years relevant experience

https://wa.me/6596420989

WhatsApp: +65 9642 0989 (Han)

Email: [email protected]

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Job Responsibilities

• Work closely with local core distributors by assisting with their communication including but not limited to conducting meetings, coordinating schedule, planning, reports and administrative support.
• Goal management which include generating, analysing and keeping track of distributors action plans.
• Support the distributors by reviewing their progress.
• Organise and support online and offline trainings for local distributors.

Qualifications

• Degree in marketing and or any related fields
• At least 1-2 years of working experience is preferred
• Good with Microsoft Excel and PowerPoint
• Able to work independently with minimal supervision and also a team player
• Possess excellent communciation skill and interpersonal skill
• Bilingual in English and Chinese, both written and spoken (to liaise with mandarin speaking business associate)
• Outgoing and sociable

Job Summary

Our client is looking for an Application Specialist who has strong domain knowledge in eFX to enhance and support the trading applications

Mandatory Skill-set

• Degree in Information Technology, Computer Engineering, Computer Science or Information System;
• Sound knowledge of Financial Markets products;
• At least 3-5 years of experience in FX trading systems;
• At least 3-5 years of experience in providing L2 / L3 support;
• Experience in trading analytics application will be an added advantage;
• Possess experience in UNIX Shell / Perl Scripting, RDMS, and SQL;
• Good analytical and problem solving skills;
• Effective communicator, with the ability to communicate with business users;
• Independent, proactive and demonstrate 'can-do' mentality;
• Ability to work under pressure and deliver excellent results;
• Ability to manage time and tasks efficiently.

Desired Skill-set

• ITIL Certified;
• Knowledge / experience with KDB+ time series database and analytics.

Responsibilities

• Responsible for providing L2 / L3 support for eFX and related trading applications;
• Fix bugs, troubleshoot and analyze on the root cause analysis;
• Collaborate closely with other internal technical / business teams to implement permanent solution;
• Follow escalation procedures during outages;
• Write SQL scripts and suggest automation to improve efficiency / effectiveness of support team;
• Adhere to change management requirements for application and system implementations.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

EA License: 07C5639

Your role

Do you want to play a vital role in shaping the future of how we work in an agile way?

We're looking for Business aligned L2 Support engineers who is:

• talented and proactive C# & Kofax Application Level 2 Support Developer
• responsible for maintaining, troubleshooting and enhancing the supported application and workflows, while ensuring smooth operations, stability and reliability
• provide ongoing support for the in-scope applications, resolving any issues or incidents in a timely manner
• collaborate with the business users to understand their pain points while using the applications and translate them into technical requirements for application development team
• document and maintain a knowledge base of common issues and their resolutions
• analyze and monitor application performance, identifying areas for optimization and improvement
• develop low complexity enhancement and code fixes for recurring application issues and KTLO items

Your team

You will be working in the Information Capturing & Processing Crew, which is part of the foundation stream of Client Document and Records Management. You will work within a team software engineers who work across various PODs of Information Capturing & Processing to support the delivery and improvement of the Digital Mailroom Capturing and PDF/A converter service, Kofax Express and the Transformation API service.

Along with your team members, you will enable the transition from our classic products to the new strategic and integrated suite of products.

The crew mission is to become the global differentiator for capturing and processing of (client) information by offering innovative information services for integration & automation.

The members of this chapter are working out of Switzerland, Poland, India, Qatar, Philippines and Singapore.

Diversity helps us grow, together. That’s why we are committed to fostering and advancing diversity, equity, and inclusion. It strengthens our business and brings value to our clients.

Your expertise

• minimally 5 years of proven experience in C# development or application support with strong knowledge of .NET framework, REST APIs and Design Patterns for Object-Oriented software
• hands-on experience with Kofax Total Agility, including workflow design and development
• familiarity with Database Management Systems like MS SQL Server
• proactive and detail-oriented approach to support and troubleshooting
• knowledge of IT Service Management and Incident Management process
• familiarity with Agile development methodologies and cloud technologies like MS Azure would be a plus
• strong problem-solving skills and the ability to handle complex technical issues
• excellent communication and collaboration skills to work effectively with cross-functional teams

• Act as the first point of contact for all user support related queries regarding the core Applications (L1 and L2 support)

• Participate in the knowledge transfer of the BC team before handling the BAU for new Solutions

• In charge of the inventory of all the Applications used in the company as well as regular check of Active and Inactive Applications

• Responsible for taking internal and external calls from the users regarding Application related incidents or service requests

• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents/ service request

• Regularly provide statistical reports about support cases and incidents

• Dispatching all incoming tickets for the Service & Support team

• Responsible for assigning, resolving and escalating user request tickets

• Collaborate with other IT Teams on Projects

Setup Architecture and Design guidelines for the platforms across on-premise (GPC)
Develop Designs Frameworks, Work collaboratively with development team, technical lead and business analyst to determine technical direction and approach to system design and implementation
Coach and train project team members on Technical architecture processes and best practices
Analyze security vulnerability reports for Operating system, Middleware solutions
Plan operating system, middleware patching involving ATFM and
Work with Infrastructure partners (ATFM, GPC) to set up development, testing, and production environments
Proposes solutions that satisfy performance requirements; ensures test strategy validates performance requirements; tunes application performance issues
Recommendations to strategic plans and reviews; preparing and completing action plans; implementing production and quality standards; resolving problems; identifying trends; determining system improvements; implementing change.
Develops and maintains system documentation

Top 3 Core skills

1. Experience in Operational, Maintenance of solutions at On-premise, Cloud

2. Experience in setting up development, testing, and production environments at GPC and cloud

3. Experience in building/maintaining solutions running on Linux, IBM WebSphere, IBM Curam V7, IBM DB2, custom packaged applications like AngularJS, NodeJS, Docker container management, Kong API Gateway

1. Experience in AWS

2. Experience in managing DevOps

3. Experience in MEAN Stack

Roles & Responsibilities:

• Candidate will be part of our Support team liaising with Product developers to support Client Products deployed at customer sites across the globe.

• Will work along with the Support Lead, take up support tickets assigned, probe the issue, and give possible resolution within the Turn Around Time.

• Candidates will be trained in client products to give end to end resolutions on usual technical issues raised.

• Candidates will be receiving, prioritizing, documenting and actively resolving issues that arises out of our products in any contact center production environment.

• Job profile involves travel to Customer Site across the globe on need basis to perform any support related activities on Client Products.

• Must perform technical troubleshooting on our products implemented at customer site by taking a remote session (or) by coordinating with onsite engineer.

• May have to extend regular work timings and work on various time zones while working on Support tasks assigned.

• Will report to the Support Lead.

Required Professional & Interpersonal Qualities:

• Any Graduate / BE / BTech /MCA.

• Exceptional ability to build and manage relationships and expectations with stakeholders, supporting organizations, and peers.

• Excellent communication, management, negotiation, and organization skills with the ability to communicate at executive levels of the organization.

• Working according to target market time zone a must. Excellent verbal, written and effective communication skills.

• Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.

• Effective time-management, organizational and prioritization skills.

• Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership.

This is a 12 months contract assigned to our client

Work Location: To be confirmed

Salary Range : $4,000-$5,500

Job Description

1. Setup Architecture and Design guidelines for the platforms across on-premise (GPC)

2. Develop Designs Frameworks, Work collaboratively with development team, technical lead

and business analyst to determine technical direction and approach to system design

and implementation

3. Coach and train project team members on Technical architecture processes and best practices

4. Analyze security vulnerability reports for Operating system, Middleware solutions

5. Plan operating system, middleware patching involving ATFM

6. Work with Infrastructure partners (ATFM, GPC) to set up development, testing, and

production environments

7. Proposes solutions that satisfy performance requirements; ensures test strategy validates performance

requirements

8. Tunes application performance issues

9. Recommendations to strategic plans and reviews

10. Preparing and completing action plans

11. Implementing production and quality standards; resolving problems; identifying trends; determining

system improvements; implementing change.

12. Develops and maintains system documentation

Top 3 Core skills

1. Experience in Operational, Maintenance of solutions at On-premise, Cloud

2. Experience in setting up development, testing, and production environments at GPC and cloud

3. Experience in building/maintaining solutions running on Linux, IBM WebSphere, IBM Curam V7, IBM DB2,

custom packaged applications like AngularJS, NodeJS, Docker container management, Kong API Gateway

Other skillsets

1. Experience in AWS

2. Experience in managing DevOps

3. Experience in MEAN Stack

Your role:

Are you excited about playing a key role in keeping UBS competitive in the Big Data Space? Do you have a good working knowledge of automation and telemetry tools?

Are you at your best when supporting others? Do you have proven ability to solve complex application production issues? And have a desire to innovate using state-of-the-art automation and monitoring tools?

We’re looking for a Tech support specialist to:

• support big data applications that will eventually migrate to Azure
• ensure workflows, processes, tooling and applications meet the highest production quality standards
• contribute ITIL production expertise to the onboarding of existing and new IT products and services
• define workarounds for known errors and initiate process improvements
• assist in planning BCP, patching and other infrastructure related projects
• contribute to automating manual processes
• get involved in problem management to identify root causes and ensure issues don't reoccur
• maintain a knowledge database

Your team:

You’ll be working in the Application Support and Reliability organization which provides application support for various LoBs suite of applications of the bank. You will be part of a global team that provides follow-the-sun support with other locations in Pune India and Zurich Switzerland

Your expertise:

• a Bachelor’s degree in Computer Science or related field
• Azure knowledge is desirable but not required
• hands-on experience with UNIX, SQL and MS Office products
• experience with monitoring solutions, preferably Netcool, AppDynamics and /or Splunk
• use of or knowledge of automation tools like Automation Anywhere or IPcenter a plus
• proficient with tools such as ServiceNow, Confluence, JIRA and batch scheduling tools like Autosys

Roles

• Support day-to-day IT operations – production issue resolution. Analyse issue raised by users or reported by monitoring system.
• Perform impact analysis and suggest workaround solution for service recovery.
• Be able to specify the monitoring requirement and observing system abnormality ahead of time to prevent issues from happening.
• Be able to conduct application capacity planning and perform performance tuning.
• Be able to participate/conduct regular DR simulation/live DR exercise.

Core Skills & requirements.

• Up to 9 years of IT experience & 5+ Years on Channels and Payment applications in banking/financial services industry. Knowledge on G3 and SWIFTalliance is preferred.
• Possess good knowledge on 3 tiers-architecture application to:
• Provide L2 support – Be able to understand the application architecture, and interfaces to upstream/downstream.
• OS: Unix/Linux platform/Window
• DB: MS SQL and Oracle, Postgre database
• App server: WebLogic/WebSphere
• Middleware: MQ, Kafka, CD/SSH, JBOSS
• Programming Language: Java, C++, shell script, PL/SQL

Sumit Sambhi

EA License No. – 23C2060

EA Registration No. - R1330510

Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg)

Setup Architecture and Design guidelines for the platforms across on-premise (GPC)
Develop Designs Frameworks, Work collaboratively with development team, technical lead and business analyst to determine technical direction and approach to system design and implementation
Coach and train project team members on Technical architecture processes and best practices
Analyze security vulnerability reports for Operating system, Middleware solutions
Plan operating system, middleware patching involving ATFM and
Work with Infrastructure partners (ATFM, GPC) to set up development, testing, and production environments
Proposes solutions that satisfy performance requirements; ensures test strategy validates performance requirements; tunes application performance issues
Recommendations to strategic plans and reviews; preparing and completing action plans; implementing production and quality standards; resolving problems; identifying trends; determining system improvements; implementing change.
Develops and maintains system documentation

Top 3 Core skills

1. Experience in Operational, Maintenance of solutions at On-premise, Cloud

2. Experience in setting up development, testing, and production environments at GPC and cloud

3. Experience in building/maintaining solutions running on Linux, IBM WebSphere, IBM Curam V7, IBM DB2, custom packaged applications like AngularJS, NodeJS, Docker container management, Kong API Gateway

1. Experience in AWS

2. Experience in managing DevOps

3. Experience in MEAN Stack

Responsibilities:

• Provide technical support and troubleshooting assistance to customers regarding refrigeration systems and equipment.
• Diagnose and resolve technical issues on-site visits.
• Collaborate with cross-functional teams to identify and implement solutions to customer problems.
• Provide training and guidance to customers on the operation and maintenance of refrigeration systems.
• Create and maintain documentation, including troubleshooting guides and technical manuals.
• Participate in product testing and evaluation to provide feedback for product improvement.
• Assist in the development and implementation of new products and features.
• Ensure customer satisfaction and provide excellent customer service.

Requirements:

• Bachelor's degree in Mechanical Engineering or related field.
• Prior experience in technical support or field service role within the refrigeration industry.
• Strong knowledge of refrigeration systems and equipment.
• Excellent communication and problem-solving skills.
• Ability to work independently and as part of a team.
• Willingness to travel as required.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to [email protected]

EA License No: 13C6305

Reg. No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Channel Payment Application Support

Skillset & Roles/Responsibilities

• Up to 9 years of IT experience & 5+ Years on Channels and Payment applications in banking/financial services industry. Knowledge on G3 and SWIFTalliance is preferred.
• Possess good knowledge on 3 tiers-architecture application to provide L2 support – Be able to understand the application architecture, and interfaces to upstream/downstream.
• Support day-to-day IT operations – production issue resolution. Analyse issue raised by users or reported by monitoring system. Perform impact analysis and suggest workaround solution for service recovery.
• Be able to specify the monitoring requirement and observing system abnormality ahead of time to prevent issues from happening.
• Be able to conduct application capacity planning and perform performance tuning.
• Be able to participate/conduct regular DR simulation/live DR exercise.
• Good interpersonal skills and capable to communicate with different work groups within internal IT, BU/Operations and external vendors.

Interested applicants, please email your CV in Microsoft Words format to Febrianto, email: [email protected]. Your interest will be treated in strict confidence.

Company Reg No.: 201131609D | License No.: 11C4684 | Febrianto