Total 3,787 support analyst job vacancies in Information Technology category in Singapore

Job Details

• Full time position with comprehensive benefits (Annual leave, medical benefits, variable bonuses)
• MNC environment
• Monday to Friday 8.30am-5.30pm

Job Description:

• To plan & execute the implementation of the agreed initiatives for MIS Section.
• Fully understand the business requirements and translate these to effective and meaningful information.
• Build and modify operational database structures as identified based on business requirements
• Manage and maintain the Change Request for MIS
• Assist in data mining, data cleansing and data extraction
• Ensure data integrity
• Manage companywide management reporting requirement and deliver reports timely to the management team and business units
• Documentation of Request for reports, SOP and business requirements.
• Responsible for CRM related activities and Analysis
• Produce reports using the BI tools
• Support general day to day MIS activities

Job Requirements

• You will need to have minimum of 1 year of relevant experience
• Knowledge of SQL & Excel Is a MUST requirement
• Knowledge in Crystal reports/Qlik View/Excel VBA/ Tableau is an advantage.
• Experience with Navision is advantage.
• Skills in Microsoft office like Word, PowerPoint and Excel is essential.
• Hands-on experience in ETL

Interested applicants, please press "APPLY NOW" or email your resume to [email protected]

Align Recruitment Pte Ltd (20C0253)

Tee Siew Mei (Reg No: R1219651)

Location: Singapore Client Office (On-Site)

Salary: 50,000 - 62,000 SGD, annually + 10% performance bonus

THIS POSITION REQUIRES YOU TO BE IN OFFICE Monday - Friday.

A little bit about us:

Applied Value Technologies is an early-stage, mission-driven venture revolutionizing the way companies view IT productivity. We help our customers scale with next-generation application services that accelerate user productivity through enhanced automation and a highly personalized user experience. Our goal is to be a trusted partner, collaborating with customers to design and implement user-centric, technology-enabled support solutions at scale.

About the Role:

Applied Value Technologies is seeking a Senior Technical Support Specialist to assist in the delivery of our mission- and business-critical application services with internal customers. Reporting into the People Experience, our goal is to deliver excellent technical support with outstanding customer service, satisfaction, and timeliness. Candidates must be passionate about technology, live for amazing customer service, and thrive in a fast-paced environment.

Our clients are Fortune 100 technology companies, providing platforms that help connect people around the world. They share a core value of scaling business by putting people first, and the People Experience team is uniquely positioned to propel this work to the next level as the customer’s needs act as the guiding compass, not the technology’s limitations!

About You:

• Familiar with end-to-end Customer/IT support processes
• Adjusts easily to new or changing circumstances.
• A collaborative utility player mentality (low ego) with a proactive sense of curiosity
• Focuses on achieving results that promote business success.
• Demonstrate proactive and professional communication skills with all stakeholders and partners
• Maintain a professional, adaptable, and respectful manner
• Provide high quality service to all users

Responsibilities:

• Handle and resolve complex customer issues that have been escalated from Level 1/Tier 1 support
• Utilize advanced troubleshooting techniques to diagnose and solve problems.
• Ensure issues are resolved within the agreed service level agreements (SLAs).
• Utilize Service Cloud analytics tools to identify trends, recurring issues, and areas for improvement in the triage process.
• Use Salesforce Service Cloud to track, manage, and resolve customer cases.
• Communicate effectively with IT and business stakeholders to improve on the ground engagement with cross-functional partners
• Maintain accurate and detailed case records, ensuring all interactions and solutions are documented
• Generate and analyze reports to identify trends and areas for improvement
• Provide exceptional customer service and ensure a high level of customer satisfaction.
• Follow up with customers to ensure their issues are fully resolved and gather feedback.
• Work closely with other departments, including Level 3 support, engineering, and product management, to resolve complex issues.
• Escalate unresolved issues to appropriate teams and follow up to ensure timely resolution.
• Participate in regular team meetings and provide feedback on service improvements.
• Stay updated on the latest features and best practices of Salesforce Service Cloud.
• Suggest and implement process improvements to enhance efficiency and customer satisfaction.
• Participate in ongoing training and professional development opportunities.

Your Expertise:

• Bachelors in Information Technology, Business or a related field preferred
• 3-5 years of experience in application support, with a focus on cloud services, HCM recruiting and/or SaaS platforms
• 3+ years in a hands-on application production support role working on triage, troubleshooting, and coordination on HRIS / ATS systems
• Understanding of end-to-end HCM recruiting processes (Workday)
• Proficiency in using Service Cloud, CRM systems, and support ticketing systems
• Experience in other 3rd party CRM tools
• Understanding of cloud computing concepts and architectures and familiarity with APIs, integrations, and common web technologies.
• Knowledge of database management and querying.
• Excellent verbal and written communication skills. Ability to convey complex information clearly and concisely.
• Experience operating with SLAs in a client-facing role in a production environment
• Ability to work effectively as part of a team and collaborate with other departments.
• Highly organized with the ability to manage multiple cases and tasks simultaneously.
• Ability to work in an onsite office setting 100% of the time
• Flexible to work on-call schedule on weekdays and occasionally on weekends

Nice to have:

• Experience with case management, automation, and service analytics in Salesforce.
• Intermediate SQL skillset
• Strong familiarity with Workday HCM and Salesforce Service Cloud
• Experience with reporting and metrics
• Strong expertise with rules-based automation, process documentation, and ITSM best practices (ITIL)
• Salesforce Service Cloud Certification
• Workday HCM Certification

We’ve got you covered:

• Competitive salary + performance bonus
• Unlimited paid leave
• 100% employer - paid healthcare benefits (medical, dental vision)
• Sick leave accrual
• 100% paid parental leave - up to 16 weeks
• $1,200 Learning & development allowance (annually)
• $1,200 Health & Wellness allowance (annually)
• Employee referral program
• 401k match up to 4%
• 12 paid holidays annually

Applied Value is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Hiring is contingent on candidate verifying their eligibility to work in Singapore and passing a complete background check.

We are looking for an Application Support Analyst (Core Banking/Silverlake). You will be expected to be able to work both independently and as part of a support team.

Responsibilities

• Be a subject matter expert in Core Banking
• Filter, prioritise and validate issues
• Recommend solutions & resolve issues, working with L2 & L3 support teams
• Perform root cause analysis
• Provide source compare and produce SIT test result
• Attend to production EOD support call
• Provide UAT support

Requirements

• Degree in Technology
• 3 years of experience in application development for Silverlake Core Banking domain
• End-user expertise on Silverlake Core Banking
• Experience with CIF, remittance, deposits & loans, trade finance
• AS/400 domain technical knowledge is advantageous
• Strong analytical skills and communication skills

Required Skills

Solution oriented, business focused with a mindset to constantly improve production quality and stability.

Have basic technical skills e.g. SQL, Unix, Microservices, CI/CD tolls etc.

Excellent analytical skills

Ability to multi task and manage stress while maintaining empathy for end users.

Exposure to Monitoring tools & Automation.

Good communicator and have managed Operations & Business.

Problem-Solving mindset with orientation towards Continues Improvement.

Functional knowledge of similar kinds

Experience

The candidate should have Rich banking experience in handling business and Operation uses.

Propel operational success with your expertise in technology support and a commitment to continuous improvement.

As a Technology Support III team member in Consumer & Community Banking (CCB) Technology, Mission Control Team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job responsibilities.

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm.

• Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability.

• Assists in the monitoring of production environments for anomalies and address issues utilizing standard observability tools.

• Identifies issues for escalation and communication and provide solutions to the business and technology stakeholders.

• Analyzes complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure.

• Acts as the lead resolver during major incidents and demonstrates the skills to identify & solve issues within TTR to avoid financial losses and reduce customer impacts.

• Leverages tools expertise to perform targeted flow-triage during major/critical incidents.

Required qualifications, capabilities, and skills.

• Bachelor’s Degree in Computer Science/Information Systems/Engineering or related disciplines

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.

• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud.

• Experience in observability and monitoring tools and techniques.

• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework.

• Good communications skills – managing global bridges/ writing executive notifications.

• Experience working with geographically distributed and culturally diverse workgroups.

Preferred qualifications, capabilities, and skills.

• Experience with one or more general purpose programming languages and/or automation scripting.

• Working understanding of public cloud.

• Consumer banking experience is preferred.

• Working experience on tools such as Splunk, Dynatrace and Grafana.

To apply for this position, please use the following URL:

https://ars2.equest.com/?response_id=e365c05acf5d3e589df6b7f5cf561215

Benefits:

• Basic: Up to $4500
• Transport allowance: $800
• Mobile allowance
• OT Pay

Responsibilities:

• Provide technical support and assistance to clients and internal teams in the security solutions industry.
• Install, maintain, and troubleshoot security systems such as CCTV, access control, and alarm systems.
• Conduct site surveys and assessments to determine optimal security system solutions.
• Collaborate with clients to understand their security requirements and provide customized solutions.
• Ensure compliance with industry standards and regulations in the implementation of security systems.
• Provide training and guidance to clients and internal teams on the operation and maintenance of security systems.
• Monitor and evaluate the performance of security systems and recommend improvements or upgrades.

Requirements:

• Min Nitec Electrical or Electronic Engineering or related field.
• Min 2 years of experience in the security solutions industry.
• Strong knowledge and hands-on experience in CCTV, access control, and alarm systems.
• Excellent problem-solving and troubleshooting skills.
• Good communication and interpersonal skills.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume or send to [email protected]

EA License No.: 13C6305

Registration No.: R1981808

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Details

• Full-time position with comprehensive benefits (Annual leave, medical benefits, variable bonuses)
• Monday to Friday 8.30 am-5.30 pm
• Located in the East area; Leading a team of 3-4 pax
• Proficiency in Business reporting is a must-have, Data Crunching with expertise in SQL, Power BI, Microsoft Excel (including Pivot tables and V lookup), Tableau, Python.

Job Responsibilities:

• Develop and manage data warehousing and dashboards for Sales, Procurement, Inventory, Warehouse, AR, AP, and GL modules.
• Lead and execute BI projects, ensuring timely Go Live and seamless integration.
• Utilize Microsoft SQL Server Integration Services (SSIS) for efficient data warehousing and reporting.
• Strategize and plan the BI roadmap to support smooth organizational operations.
• Conduct regular reviews of BI projects, providing progress updates to management.
• Maintain BI servers and data marts to ensure optimal performance and reliability.
• Collaborate with stakeholders, manage vendors, and prioritize projects for high-quality deliverables and maximum ROI.
• Implement information security policies across IT functions and address any identified gaps.
• Foster a high-performance culture within the technology services team, optimizing resource allocation and conducting performance appraisals.
• Ensure solutions are thoroughly tested, meet specifications, and adhere to timelines from request to deployment.
• Lead IT management activities, including Application Management, Project Management, and Vendor Management.
• Oversee all projects, ensuring adherence to management principles and effective risk management.

Requirements:

• A hands-on role with at least 5 years of experience in a similar position, with broad functional expertise, preferably in the retail industry, and technical expertise in BI Tools and all facets of IT management and technology trends.
• Working knowledge of business process design and conceptualization skills are essential.
• Must know MS SQL/SSIS, and knowledge of Crystal reports/Qlik View/Excel VBA/Python is an advantage.
• Experience with Navision is an advantage.
• Essential skills in Microsoft Office, including Word, PowerPoint, and Excel.
• Excellent verbal and communication skills and the ability to translate complex technical issues into plain sentences for customers and stakeholders.
• Strong relationship builder who develops and maintains relationships to help attain targets, shares information across teams, business lines, and geographies.
• Good analytical skills and the ability to investigate the source of a problem across several different systems if required.
• Comfortable working in a fast-paced, customer-focused organization undergoing change.

Interested applicants, please send your resume

to [email protected] or press "APPLY NOW"

Align Recruitment Pte Ltd (20C0253)

Tee Siew Mei (Reg No: R1219651)

Job Details

• Full time position with comprehensive benefits (Annual leave, medical benefits, variable bonuses)
• MNC environment
• Monday to Friday 8.30am-5.30pm

Job Description:

• To plan & execute the implementation of the agreed initiatives for MIS Section.
• Fully understand the business requirements and translate these to effective and meaningful information.
• Build and modify operational database structures as identified based on business requirements
• Manage and maintain the Change Request for MIS
• Assist in data mining, data cleansing and data extraction
• Ensure data integrity
• Manage companywide management reporting requirement and deliver reports timely to the management team and business units
• Documentation of Request for reports, SOP and business requirements.
• Responsible for CRM related activities and Analysis
• Produce reports using the BI tools
• Support general day to day MIS activities

Job Requirements

• You will need to have minimum of 1 year of relevant experience
• Knowledge of SQL & Excel Is a MUST requirement
• Knowledge in Crystal reports/Qlik View/Excel VBA/ Tableau is an advantage.
• Experience with Navision is advantage.
• Skills in Microsoft office like Word, PowerPoint and Excel is essential.
• Hands-on experience in ETL

Interested applicants, please press "APPLY NOW" or email your resume to [email protected]

Align Recruitment Pte Ltd (20C0253)

Tee Siew Mei (Reg No: R1219651)

Job Description

• Industry/ Organization Type: Manufacturing (Consumer Appliances)
• Position Title: Technical Support Assistant
• Working Location: Pasir Ris
• Working Hours: 5 days (Mon – Fri, 8.30 am – 6.30 pm)
• Salary Package: Basic salary up to $3,500 + AWS + Overseas Allowances + Variable Bonus
• Duration: Permanent Role

Key Responsibilities

• Troubleshoot various hotel guestroom appliances such as safes, minibars, kettles, hairdryers, irons, and clocks.
• Manage the entire spare parts inventory and improve inventory control processes.
• Handle technical issues for local and overseas hotel customers and generate investigation reports.
• Collaborate closely with certification and sales colleagues to address challenges.
• Participate in testing, evaluating, and implementing new products.
• Visits to overseas customers/distributors to provide technical support.

APPLY NOW!!!

• A diploma or degree in electrical and/or mechanical engineering is advantageous.
• Familiarity with Microsoft Word, Excel, and PowerPoint.
• A hands-on, eager-to-learn, and progressive attitude.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #69028 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Angel Lim | EA Reg No.: R1769781

Job Description

• Industry/ Organization Type: Electrical Equipment Manufacturer/ Production
• Position Title: Technical Support Engineer
• Working Location: Ubi
• Working Hours: Monday to Friday, 8.30 am – 5.30 pm; Saturday 8.30 am – 12.30 pm
• Salary Package: Up to $5,000 + AWS + Variable Bonus
• Duration: Permanent

Key Responsibilities

• Provide technical support to customers for UPS, DC Systems, and Battery installations, commissions, repairs, and maintenance.
• Coordinate with end-users on-site to ensure smooth installation, commissioning, and maintenance activities.
• Collaborate with customers and engineers to ensure safe execution of site work.
• Deliver training to customers on the startup and operation of UPS and DC Systems.
• Monitor and follow up on maintenance contracts to ensure work is completed promptly.

APPLY NOW!!!

• Minimum Diploma in Electrical/ Electronics Engineering or its equivalent.
• At least 3 years of relevant experience in the UPS and DC power industry.
• Willing to travel across Asia on short notice.
• Immediate availability and own transport required.

Please apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Please indicate #69101 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641

Responsibilities

• Broad experience in designing, programming, and implementing large distributed systems with microservices.
• Deep understanding of Application, Infrastructure and security architecture and non-functional aspects like Performance, Scalability, Reliability, Availability etc.
• Translate functional requirements to design.
• Work with technical SMEs to understand their requirements and ensure these are met.
• Define best practices and standards for the microservice implementation.
• Identify and define implementation patterns.
• Lead activities to build accelerators and tools to increase the quality of deliverables.
• Evaluates industry technologies to shape design of services in consideration of cost, portability, compatibility, or usability factors.
• Identifies and makes appropriate changes to technologies, integrated platforms, and systems to meet customer and operational requirements.
• Continuously seeks to more efficiently manage and utilize technology, platforms, and systems.
• Highlights design risks, provide alternative options and recommend quality solution to specified problem.

Essential Requirements (Skills Requirements)

• Bachelor’s degree in Computer Science.
• 10+ years of technical experience within architecture development, integration of backend systems and development.
• Strong Hands–on experience in developing applications using Java/J2EE, with Spring boot framework knowledge and experience.
• Deep knowledge of SOA, Architecture and Design on Microservices, REST Services and Soap Services Development.
• Experience in core java fundamentals, Java 8+, Spring, Springboot, testing framework Junit, Cucumber.
• Strong hands-on with design patterns, clean code.
• Strong hands-on in Java Microservices (Springboot) Restful APIs and Soap Services.
• Experience in designing and coding scalable Microservices.
• Experience with middleware/messaging technologies such as MQ, JMS, Kafka and exposure to event-driven design patterns.
• Experience in Spring Cloud.
• Experience in Azure Kubernetes Service(AKS).
• Experience in configuring and implementing Azure Open Service Mesh for Pod to Pod communication.
• Experience in API Management using Azure API Gateway(APIM).
• Experience in writing deployment pipelines to deploy Java microservices in Kubernetes.
• Strong in creating/ defining Swagger specs for REST APIs, understand REST principles, Guidelines.
• Demonstrated knowledge of OAuth token-based authentication protocol.
• Demonstrated knowledge of PCI and Security Coding Standards.
• Experience with MSSQL, data modelling, query development and performance optimization.

GOOD TO HAVE

• Experience in migrating TIBCO services to spring boot microservices.
• Experience in gaming and Hospitality industry would be an advantage.

Technical / Professional Skills

• Spring Boot, Java/J2EE,SOA,REST and Soap Services, Microservices.

Non-Technical / Soft Skills

• Problem solving skills and ability to work under pressure.
• Good command of English, both written and spoken.

Summary

At Apple, great ideas have a way of quickly becoming phenomenal products, services, and customer experiences. Apps are changing the world, enriching people’s lives, and enabling developers to innovate like never before. Why Apple? At Apple, we believe our products begin with our people. By hiring a diverse team we drive creative thought. By giving that team everything they need we drive innovation. By hiring incredible engineers we drive precision. And through our collaborative process we build memorable experiences for our customers. The Worldwide Developer Relations team is looking for an App Review Support Team Manager who demonstrates critical thinking, integrity and acute attention to detail. Your focus will be leading and supporting a team of Specialists, running daily operations and reviewing app submissions to ensure the quality and safety of all apps in accordance to the App Store Review Guidelines. Join Apple and help us leave the world better than we found it.

Description

• As an App Review Support Team Manager, you will be responsible for providing daily leadership and promoting the development of 20 to 25 App Review Specialists in your team.
• You are self-motivated, friendly and have a passion to support your team’s development through critical and creative thinking.
• You will identify, promote, and implement innovative ideas to meet and exceed performance and quality goals set by leadership.
• You will support employees' success through establishing relationships and seek to understand what motivates individuals.
• You will be responsible for performance management, ensuring daily, weekly, monthly, quarterly operational metrics are met.
• You will effectively execute on management and administrative tasks such as leading team meetings, conducting regular one on ones, hiring, training, and development of employee performance.
• You will drive operational improvements, team collaboration, and recommend innovative solutions to business challenges.
• You will establish clear and effective working relationships and communication channels with internal partners.
• You will need to be able to demonstrate expertise in processing apps through reviewing apps consistently on a weekly basis.
• You will provide support and guide Specialists towards solving Apps they encounter daily.

Minimum Qualifications

• Prior experience in leading a team as a People Manager.

Preferred Qualifications

• Ability to maintain high quality work through consistently meeting and exceeding performance goals.
• Knowledge of management tools, processes, procedures, and performance metrics.
• Experience in developing employees towards achieving optimal results through coaching.
• Ability to develop mentoring plans through incorporating observations and key performance trends.
• Possess strong and effective written and verbal interpersonal skills with the ability to tailor your message to your audience.
• Great at building rapport and relationship with team to bring strong team cohesion and morale.
• Excellent influencing skills and ability to work with multiple collaborators.

• Perform pre- and post-sales technical support to customers.
• Provide support to the sales staff in technical presentations.
• Evaluate and establish a vision system performance specification.

Requirements:

• Diploma in any Engineering field
• At least 2 years of experience in field servicing and semiconductor industry.
• Able to troubleshoot electronics hardware system, PC hardware, OS and networking.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Role: Production Support - 12 months Contract

Experience: Minimum of 3 + years

Location : Singapore

Shift: 3 - 4 days work week, 12 hours shift (8 AM - 8 PM, 8 PM - 8 AM) - NO WORK FROM HOME.

Responsibilities:

• Perform work in shifts to provide 24/7 on-site or on-call support.
• Incident and Problem management.
• Should have knowledge on SRE Best practices and able to adhere to SRE guidelines in the work.
• Provide root cause analysis techniques to determine cause and resolve complex system issues.
• Perform post-resolution follow-ups to ensure problems have been adequately resolved.
• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders.
• Work with onsite and offshore teams across multiple technologies/applications
• Continuous improvement of the system, eq. removal of TOIL, job automation, performance tuning.
• Proactive management of production services by measuring and monitoring availability, latency, throughput, user journeys and overall system health.

Requirements:

• Diploma and above
• At least 3 + year experience in Application Support and incident management
• Keen on doing 12 hour shifts (3 - 4 days work week) and shifting schedule

Interested candidates, please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform you that only shortlisted candidates will be notified.

Gelangre Reyanelle Gelario | REG No : R1870995

PERSOLKELLY SINGAPORE PTE LTD | EA License No : 01C4394

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

About Community Mental Health Department:

Our Community Resource, Engagement and Support (CREST) teams support clients who are at risk of or diagnosed with mental illness as well as their caregivers. The teams provide basic emotional support and monitoring of their mental health conditions through home visits and service linkages.

Responsibilities:

• Engage and collaborate with stakeholders such as government agencies, grassroots, and community-based organizations to raise awareness of mental health
• Conduct mental health screening to identify those who are at-risk/diagnosed with mental health conditions and connect them with the right services for early diagnosis and treatment
• Provide basic emotional and cognitive support to clients with mental health issues and/or their caregivers and link them up with relevant services based on their needs
• Ensure proper maintenance of case documentation and timely submission of reports to external parties
• Manage volunteers to support outreach events and conduct activities when necessary
• Establish and support the run of a caregiver support group

Requirements:

• Degree Holder preferably with some social service experience
• Passionate to work in the mental health sector and community services
• Preferably able to converse in Malay or dialect as there is a high proportion of Malay and dialect-speaking clients
• Excellent communication skills and interpersonal skills
• A team player who can also work independently
• Detail-oriented in keeping proper documentation
• This position is on a contract basis

Work Location: Sengkang/ Teck Whye

Work Service Area:

• Ang Mo Kio-Hougang, Hougang SMC & Punggol
• Bukit Panjang SMC, Cashew & Zhenghua
• Brickland & Choa Chu Kang
• Limbang & Yew Tee

(If you have specific preference on the work service area, please indicate in the job application form)

Interested applicants are to submit their resume to [email protected]. Please visit www.fycs.org for more details.

About Community Mental Health Department:

Our Community Resource, Engagement and Support (CREST) teams support clients who are at risk of or diagnosed with mental illness as well as their caregivers. The teams provide basic emotional support and monitoring of their mental health conditions through home visits and service linkages.

Responsibilities:

• Support any networking events with stakeholders such as government agencies, grassroots, and community-based organizations to raise awareness of mental health
• Support mental health screening events to identify those who are at-risk/diagnosed with mental health conditions and connect them with the right services for early diagnosis and treatment
• Provide basic emotional and cognitive support to clients who are at-risk/diagnosed with mental health conditions and/or their caregivers and link them up with relevant services based on their needs
• Ensure proper maintenance of case documentation and timely submission of reports to external parties
• Support the run of a caregiver support group

Requirements:

• Diploma Holder preferably with some social service experience
• Passionate to work in the mental health sector and community services
• Good communication skills (oral, written, bilingual) and interpersonal skills
• A team player who can also work independently
• Detail-oriented in keeping proper documentation
• This position is on a contract basis

Work Location: Sengkang/ Teck Whye

Work Service Area:

• Paya Lebar & Serangoon
• Bukit Panjang SMC, Cashew & Zhenghua
• Limbang & Yew Tee
• Bukit Timah, Clementi & Ulu Pandan
• Brickland & Choa Chu Kang

(If you have specific preference on the work service area, please indicate in the application form)

Interested applicants are to submit their resume to [email protected]. Please visit www.fycs.org for more details.

Position

As Application Support Analyst, you will be involved with innovative and fully DevOps oriented teams in order to provide L1 and L2 support for both the Asian Region and the World.

This position is part of a new support team formation for the new strategic program, named LOANSCAPE. It is multiyear program which targets to:

• Build a new platform to interconnect investors, lenders and clients on syndicated markets
• Build a digital platform for clients and investors
• Manage large lender pool deal, different loan format, institutional investors and multi-product
• Increasing agility lead by more focused and structured transactions
• Implement solution aligned with regulatory requirements (Basel IV, IFRS 9).

The solutions are built and supported in Paris and in Singapore.

Key Responsibilities

• Lead the origination process for syndicated loans, including assessing the feasibility and viability of targeted transactions, formulating term sheets, syndication timelines, and ensuring comprehensive documentation.
• Good working knowledge of LoanIQ
• Work closely with Relationship Managers to support deal origination and strengthen the bank’s syndication capabilities.
• Strategically distribute syndicated loans to the market by accurately assessing distribution channels and targeting the right investors for successful sell-downs.
• At least 7-10 years of relevant experience in commercial banking, particularly in loan syndication, structured finance, or corporate banking.

Scope of Work

• Manages user requests & incidents in a timely manner
• Prioritizes User requests based on their urgency, their criticality and their context. Ensure all incidents investigation and follow-up in case of third-party / vendor involvement, communication and pushes for resolution including workaround identification
• Ensures adequate and efficient communications toward users, senior management and other IT stakeholders during incident management process (major or minor).
• Ensures Daily support tasks
• Ensures sanity checks are performed (morning, evening) and on-calls duty
• Contributes to change requests, urgent data modifications and INTPRODs executions
• Escalates issues if need be, but remains the main point of contact for the user
• Pushes for sustainable resolutions and sustain knowledge management
• In case of Incident, ensures root cause is properly identified and remediation actions defined and prioritized (Problem Management)
• Contributes to major incident reports and post-mortems when required
• In case of recurrent Request/incidents, pushes for the creation of a Feature Development/bugfix, or automation
• Keeps the support documentation up-to-date
• Acts as the IT Run preferred communication channel with all stakeholders
• Contributes to Major events (BCP, Disaster recovery, Production interventions, etc.) synchronizing with other Support engineers, Users, stakeholders.
• May extend his activities to complementary tasks like Testing or BA if part of the squad.
• Must have skllls as Good communicator, who can transalate technical issues in Simple language which is understantable and relatable with Business and Operations.

Required Skills

• 8+ years of relevant IT experience (Production support, ITIL, Release Support, Technical implementations or equivalent)
• Proven knowledge in all of the following: Java/J2EE - Core Java , JDBC , EJB , Java Web services
• Experience in server side technologies : XML/XSLT, XML , JDBC , AOP, MQ Microservices
• Good knowledge in middleware components such as Message Broker, IBM WebSphere MQ, JBOSS application server
• Strong operating system knowledge in Unix and Windows including strong scripting skills
• Must have experience with oracle, DB2 and PL/SQL query performance tuning
• Knowledge of event driven and schedule driven batch process (control-M ,Autosys, Geneos, Splunk)
• Experience of handling various production support roles (L1/L2/L3) and hands-on experience in using at least 3 widely used monitoring tools Solution oriented, business focused with a mindset to constantly improve production quality and stability.
• Excellent analytical skills
• Ability to multi task and manage stress while maintaining empathy for end users.
• Exposure to Monitoring tools & Automation.
• Good communicator and have managedOperations & Business.
• Problem-Solving mindset with orientation towards Continues Improvement.

Interested applicants please send your resume in MS Word format and attention it to Rachel Yeo (R22104385).

Shortlisted candidates will be notified

Data provided is for recruitment purposes only

www.ambition.com.sg

EA Registration Number: R22104385

Business Registration Number: 200611680D. Licence Number: 10C5117

The Bank is seeking a Data Analyst to support the design, development, and implementation of various dashboard requirements within Bank.

The ideal candidate will collaborate closely with a team of data analysts and business users throughout each project stage to ensure timely and high-quality delivery of dashboard solutions.

Responsibilities:

• Requirements Gathering:
  • Gather and analyze requirements from business stakeholders.
• Data Preparation:
  • Clean, transform, and analyze data to ensure its suitability for dashboard development.
  • Perform data discovery and analysis from the bank’s data platform to assess the feasibility of requirements.
• Dashboard Design:
  • Conceptualize dashboard designs through wireframes and prototypes.
  • Develop visually appealing and intuitive dashboards in QlikView/Qlik Sense to effectively communicate key insights and metrics.
  • Apply best practices in user interface (UI) and user experience (UX) design.
• Testing & Troubleshooting:
  • Conduct testing and troubleshooting to ensure dashboard functionality and performance across different devices and platforms.
• Training:
  • Conduct training sessions and roadshows to promote awareness and usage among target users.
• Additional Tasks:
  • Assist with other data discovery tasks (non-dashboard related) that the team is working on.

Qualifications and Requirements:

• Education: Bachelor’s degree in Business Analytics, Computer Science, or a related field.
• Technical Skills:
  • Knowledge with QlikView and Qlik Sense, including dashboard development, data modelling, and reporting.
  • Proficiency in Business Intelligence (BI) tools, visualization tools, and scripting.
  • Knowledge of SQL for data manipulation.
• Analytical Skills:
  • Ability to convert data into meaningful information and insights.
  • Strong problem-solving skills and ability to propose fit-for-purpose solutions.
• Soft Skills:
  • Strong interpersonal, communication, and presentation skills.
  • Effective time and stakeholder management skills.

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

About EPAM

EPAM is a leading global provider of digital platform engineering and development services. EPAM has been expanding in Singapore since 2013 and delivering the best solutions to our customers. As a recognized leader, EPAM Singapore achieved Great Place to Work® Certification in 2023 and is committed to providing our team with inspiring careers.

You will have the opportunity to work with fellow talented technologists and accelerate your career by participating in our numerous upskilling, training, and certification programs. That is why EPAM Singapore was awarded Gold for Best In-House Certification Programmes in the Employee Experience Awards 2023 and Silver in the SkillsFuture Employers Awards 2022 for our efforts in championing employees' skills development and building a lifelong learning culture at the workplace. You can also look forward to developing holistically with the multiracial festivals and various wellness and cultural activities organized by our passionate colleagues here.

Why EPAM?

• By choosing EPAM, you're getting a job at one of the most loved workplaces according to Newsweek 2022 & 2023.
• Employee ideas are the main driver of our business. We have a very supportive environment where your voice matters.
• You will be challenged while working side-by-side with the best talent globally. We work with top-notch technologies, constantly seeking new industry trends and best practices.
• We offer a transparent career path and an individual roadmap to engineer your future & accelerate your journey.
• At EPAM, you can find vast opportunities for self-development: online courses and libraries, mentoring programs, partial grants of certification, and experience exchange with colleagues around the world. You will learn, contribute, and grow with us.

What You’ll Do

Application Monitoring

• Implement effective application monitoring to detect incidents promptly and minimize downtime.
• Supervise and monitor daily and monthly batch chains to ensure timely problem resolution.
• Provide regular data quality reports.
• Streamline processes to reduce manual intervention.

Incident and Request Management

• Provide level 2 application support to back-office users.
• Analyze, manage, and coordinate incidents and requests, especially those impacting multiple teams.

Problem Management and Continuous Improvement

• Identify and eliminate recurring problems.
• Provide requirements for a dedicated bug-fixing and improvement team.
• Collaborate with build and operations teams to maintain a comprehensive knowledge base.
• Implement training programs to reduce business-to-IT requests.

Change Management

• Conduct thorough release testing.
• Analyze application performance.
• Ensure successful production deployment and validation.
• Participate in a rotating weekend release schedule.

What Will Make You Shine

• Bachelor's degree in Computer Science or a related field.
• Proven experience in Java, PL/SQL, and Linux.
• Minimum 5 years of experience with Calypso version 16, specializing in Back-office functionality and customization of various modules.
• Strong understanding of financial assets (FX, money market, cash) and the trade lifecycle.
• Experience with regulatory reporting, such as MMSR.
• Willingness to participate in on-call rotations for night and weekend support.

How We Hire

Here, we summarize the typical journey to finding a job within EPAM:

• Apply and tell us about yourself
• Go through some standard interviews:

1. General interview with a recruiter
2. Technical interview with our technology experts
3. Manager interview or Offer interview with a hiring manager

• Get ready to join the team

Not sure if you meet all the requirements? No problem. Let’s talk anyway and find out more.

It takes 1 min of application to start the journey with us. Apply now!

Our Client is a leader in providing automated innovative business solutions to

Restaurants and F&B industry, who is seeking to recruit a Point of Sale (IPAD) IT Support.

Point of Sale (IPAD) IT Support

Job Description

As a POS Support Technician you will work as a member of a technical support team and will

report directly to the Support Manager. You will be required to assemble and configure POS

hardware. You will provide both on and off-site support, telephone support, and remote access

support for hardware and software for our clients. You must be able to manage and perform

assigned tasks effectively, working together with others as a cohesive team, communicate and

act professionally within workplace and with clients, and maintain a good knowledge of existing and future software and hardware products.

Responsibilities:

· Maintain technical knowledge related to our suite of hardware, software product lines

and industry

· Setup, configure, and test hardware and software components

· Install software and hardware at client sites, run and connect all cables between and at

hardware devices

· Provide telephone, remote, and on-site support for clients in order to provide quick

resolution to problems

· Provide training to clients regarding software, hardware, and troubleshooting techniques

·

Requirements

· Previous Restaurant POS Support experience is a big plus!

· Ability to manage multiple tasks in office or at off-site client location

· Some Evening and Weekend schedules will be required

· Learning and Understanding about cloud technologies

· Candidates with less than 2 years of sales experience are welcomed to apply

JJ Consulting Services

EA Licence No.: 12C6207

Applicants are invited to send in a MS Word resume to [email protected] stating position applying for/present/expected salaries and earliest available date.

We thank all applicants in advance and regret that only short listed candidates will be notified.

Responsibilities

• Responsible to handle coverage support and provide permanent solution / workaround depending on the nature of issue.

• Collaborate with interface teams to troubleshoot any interface issues and provide resolution.

• Collaborate with Business users and stakeholders to understand and troubleshoot issues and provide resolution.

• Perform deployment & release management activities.

• Collaborate with development squad to provide insights for defect fix by providing analysis performed.

Skills/Requirement

• 1 + years of relevant experience.

• Basic understanding of Java and coding.

• Able to work with UNIX system, with understanding in bash/shell scripts.

• Experience with Java, Springs and Hibernate

• Experience in Agile Development and Agile Delivery

We regret to inform that only shortlisted candidates will be contacted.

Responsibilities

• Responsible to handle coverage support and provide permanent solution / workaround depending on the nature of issue.

• Collaborate with interface teams to troubleshoot any interface issues and provide resolution.

• Collaborate with Business users and stakeholders to understand and troubleshoot issues and provide resolution.

• Perform deployment & release management activities.

• Collaborate with development squad to provide insights for defect fix by providing analysis performed.

Skills/Requirement

• 3 + years of relevant experience.

• Basic understanding of Java and coding.

• Able to work with UNIX system, with understanding in bash/shell scripts.

• Experience with Java, Springs and Hibernate

• Experience in Agile Development and Agile Delivery

We regret to inform that only shortlisted candidates will be contacted.

Duties & Responsibilities

• Track constantly the backup status for SAP and non-SAP servers and update the SOP if there is any change in the backup configurations. Provide timely update to the Operations Manager for any backup failure.
• Ensure that SSL Certificates in SAP and non-SAP servers are renewed timely.
• Work closely with other interfacing systems to ensure operational efficiency and interoperability with the interfacing systems.
• Assess the design and ensure implementations in the system achieves data quality, usability, and compatibility with other interfacing systems.
• Also identify areas in other interfacing systems and the system to improve integration and operation efficiency.
• Liaise with the relevant parties to resolve issues and verify that all rectifications are satisfactorily performed prior to updating the Operations Manager on the closure.
• Consolidate and prepare submission of the Log Review Report, Performance Management Report / Post Implementation Review for update to the Operations Manager.
• Consolidate and prepare submission of checklists related to audit, compliance and governance, and update the Operations Manager.
• Monitor and track the technical Change Request (CR) / Service Request (SR) that are being implemented and ensure proper closure, including maintaining the required documents in Organisation’s case management system.
• Monitor software maintenance contracts, liaise with procurement to prepare, renew and establish contracts where applicable and where there is no conflict of interest.
• Prepare monthly project progress reporting to the Operations Manager, management and to various forums, prepare for presentations for meetings when required.
• Prepare Variation Agreements documents for implementation and CR and seek approval from the Organisation.
• Work with the System Maintenance/Vendor(s) on :

- design solutions proposal that will involve requirement gathering & evaluation, review CR effort, assess impact.

- ensuring contract related to the respective CR is raised correctly and timely.

- monitoring of the SR raised and assess impact.

- improving the System Investigation Requests (SIRs) / Problem Report Management, or system defects reported by users.

- ensuring prompt resolution to defects reported, and provide prompt clarifications for the SIRs.

- ensuring timely and complete resolution of outstanding tasks that are to be completed.

- ensuring deliverables to conform to the standards and control defined for the programme.

- ensuring that the COE (Common Operating Environment) Certification is properly conducted.

Qualification & Requirements

• Only Singaporeans need apply.
• Degree/Diploma in Computer Science, Information System, Science, Engineering or equivalent.
• Minimum 4 years of working experience in Information Technology.
• Minimum 2-3 years of experience in Project Management.
• Proficiency in Office productivity suites such as Microsoft Project and Microsoft Office.
• Good planning, co-ordination and supervisory skills.
• Strong writing, verbal communication, and presentation skills.
• Good Team Player, responsible and conscientious.
• Resourceful, independent, responsive, and pro-active.

Note: This position is a 12-month agency contract, with the possibility of renewal based on performance.

Salary: Up to S$7,000

Working Location: Changi Business Park

Working Hours:

• Standard office hours (9am-6pm), with 24x7 on-call support.
• Available on weekends for production deployment support.

Overview:

• Provide 24x7 support for Regulatory Reporting applications.
• Coordinate infrastructure maintenance.
• Manage new application releases and adhere to release management best practices.
• Collaborate with Peer Application Teams, Infrastructure, Vendors, Security, and Change teams.
• Address production issues promptly as per Service Level Agreements.
• Enhance support processes to improve service levels and quality.

Responsibilities:

• Coordinate with System Admins for Non-Prod and Prod environments.
• Maintain and support regulatory reporting applications for SG, AU, and TW.
• Analyze and address issues and incidents.
• Update stakeholders on issues or maintenance activities.
• Support and perform various patching activities (RHEL, OS, DB, ISCD-Server Hardening, DR Flips, NVA Issues).
• Handle common activities (server procurement requests, firewall requests, NVA issues, UAM management, Cyber-Arc maintenance).
• Perform VM maintenance (RAM, CPU, housekeeping, basic scripting, KeyExchange).
• Assist with change management and other project-related activities (Marketplace, UAMS, Infra, PCF).

Requirements:

• At least 5 years in production support.
• Diploma/Degree in Computer Science, Information Technology, Engineering (e.g., Software, Systems), or a related field.
• Strong technical skills in microservices and batch technologies, including Elasticsearch, Grafana, and OpenTelemetry.
• Experience with containerized environments (PCF) and modern development tools (Agile, CI/CD, Git, Terraform, Jenkins).
• Proficiency in OS (RHEL, Windows Server), Unix/Linux Shell Scripting, and SQL.
• Hands-on experience with MSSQL, Oracle, MariaDB/MySQL, and ETL processes.
• Solid debugging, troubleshooting, and problem-solving abilities.
• Preferably banking experience.
• Ability to perform root cause analysis and work with cross-functional teams effectively.

Brandon Lim | EA Registration No: R21102894

EPS Consultants Pte Ltd| 95C5630

Our client is a global MNC, one of the most established pioneers in the FMCG industry. Due to business needs, they are now recruiting a System Analyst to be part of their ITTeam for ongoing transformation projects. They are located in the West - easily accessible.

Duties of System Analyst:

• Provide ongoing support and enhancement for the company's SAP system.
• Design, develop, and maintain other in-house applications to meet business needs.
• Collaborate with internal teams and external vendors to gather business requirements, address system issues, and implement change requests.
• Create test data, conduct system tests, and document outcomes. Ensure system documents and operational guides are updated.
• Conduct training sessions for end-users to ensure effective system usage and adoption.

Requirements:

• Diploma / Degree in Information Technology
• 5 years of relevant experience with SAP related experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De