Total 2,513 tech support job vacancies in Information Technology category in Singapore

Will you be part of the extraordinary?

NCS’s mission is to bring people together and harness technology to advance communities. As a leading technology services firm, operating across Asia Pacific in over 20 cities, our diverse 12,000-strong workforce delivers large-scale, mission-critical projects for governments and enterprises locally and regionally. Our NEXT capabilities of digital, cloud, platforms as well as our core offerings in Applications, Infrastructure, Engineering, and Cyber Security provide end-to-end technology solutions and services to our clients.

Your role is only the beginning

At NCS, we pride ourselves on empowering our people and talent to their fullest potential. Learning together in our NCS DOJO, we have comprehensive, built-in training and industry standard qualifications that will allow you to up-skill and re-skill as we grow together.

Our Ignite Work-Study Diploma Programme will enable you to kickstart your career and gain valuable hands-on experience while attaining a nationally recognised Diploma.

As a Software Support Engineer, you will gain valuable hands-on experience in the following domain:

• Automate and enhance business and technical processes to increase productivity seamlessly based on RPA (Robotic Process Automation)
• Participate in discussions with stakeholders to understand business and technical requirements
• Perform end user support – client management
• Perform first-level troubleshooting for client platform related problems and escalate to next level support team if necessary
• Respond promptly to incident, create incident tickets, investigate & provide temporary/permanent resolution of incidents escalated
• Provide timely status updates, reports on SLA, and ticket aging to relevant parties
• Track/monitor tickets for potential SLA breaches, escalate for attention to prevent SLA misses
• Analyse and recommend ways to reduce incident tickets as part of continuous improvement spirit

What should you have:

• ITE Certificate in Computer Science or related IT/Engineering fields
• ITE Graduate with less than two years of relevant working experience
• Positive attitude, eagerness to learn, good team player and highly collaborative

Our team is in the Education-Technology industry, focusing primarily on the B2B Adult Education market. We are developing a Learning Platform as a Service for both Adult Trainers and Learners. By integrating Learning Theory, Deep Tech, and Data Security, we will personalize the approach to training to optimize the efficiency and productivity of one's learning journey. We are searching for a support engineer to provide enterprise-level assistance to our customers. We welcome individuals who are proactive and want to further develop their skills in technical support and product development.

Job Description

• Setup production system for customers
• Providing pre-sales assistance, such as site surveys, client meetings, technical presentations, and system demonstrations.
• Verify the accuracy of system configurations and conduct UAT
• Conduct technical training sessions for the sales and customers
• Prepare materials for customer training and deliver professional training sessions.
• Assist project managers and engineers with technical support after sales.
• Respond promptly and efficiently to all service requests in accordance with company standards and policies.
• Taking ownership of customer issues reported and seeing problems through to resolution
• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Maintain customers’ system
• Get feedback from, and build solutions for users and customers

Job Requirements:

• 3+ years of experience in software support environment.
• A good verbal and written communication skill is a must
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Ability to diagnose and troubleshoot technical issues
• Excellent problem-solving skills
• Ability to provide step-by-step technical help, both written and verbal
• Familiarity with remote desktop applications and help desk software (eg. Zendesk)
• Working knowledge of HTML,CSS,Javascript,php,SQL and cloud computing
• Familiarity with LMS system is a plus.

Qualification

• BSc/BA in Computer Science, Engineering or relevant field; graduate degree in Data Science or relevant quantitative field is preferred
• Preferably, you have worked in a startup environment with large enterprise experience.

Working Arrangement

• This position is a 50% work-from-home arrangement until further notice. The candidate is required to have a good working laptop/desktop together with a working webcam and microphone for virtual meetings.

About Innowave Tech

Innowave Tech is an Artificial Intelligence (AI) company offering solutions for the Semiconductor and Advanced Manufacturing industry. Utilizing deep industrial domain knowledge, proven experience, and innovation, we provide expert AI solutions and systems to address various industry pain points.

Why Join US

As our clientele expands within the semiconductor and advanced manufacturing sectors, our team needs to expand accordingly. If you possess quick learning abilities and thrive in a rapidly evolving environment, this is the perfect opportunity to join us !

Job Description:

You will work with the development team to understand and transform customer technical requirements. You will also be participating in front-end (WEB UI) and back-end (script) development. Through this internship, you will also learn to design, develop and use APIs yourself. As an intern in the software team, you will be expected to participate in code review, testing and release management.

Requirements:

• Polytechnic students majoring in Computer Science/Engineering and other related field of study.

• Out-of-school experiences like winning programming contests, prior internships, open source contribution etc. will make your application stand out.

Skill Sets:

• Python3 with previous experiences in school or personal projects.

• Knowledge of Django, Flask or any other MVC framework and its best practices.

• Knowledge in using databases (PostgreSQL, Redis).

• Knowledge on APIs (REST) or gRPC.

• Knowledge of message queues and microservices is a plus.

• Knowledge of Docker is a plus.

Technical Skills and Competencies that Intern will learn:

· To identify and translate business and technical requirements.

· To become proficient in frontend and/or backend development using Python.

· To gain experience and proficiency in API management.

· To participate in application development, code reviews, software testing and release management.

· To be able to solve problems methodically, co-ordinate with other departments.

· To learn how to manage his time to handle complex projects within the deadline.

• Your primary responsibility is to provide technical assistance and support to end-users within the organization.
• Your role involves resolving hardware and software issues related to desktops, laptops, and other IT peripherals.
• You will be tasked with installing, configuring, and maintaining computer systems and ensuring they operate efficiently.
• Additionally, you'll assist users with technical inquiries, troubleshoot problems, and escalate issues when necessary.
• Provide remote assistance for off-site users using remote desktop tools.
• Assist users with login issues, password resets, and access-related queries
• Your goal is to ensure a smooth and productive computing environment for all employees, contributing to the overall efficiency of the organization.

• Strong understanding of desktop operating systems (Windows, macOS).
• Knowledge of desktop hardware components and peripherals
• Install and configure desktop operating systems, applications, and software updates.
• Set up and troubleshoot hardware components.
• Excellent troubleshooting skills to diagnose and resolve technical issues.
• Ability to analyze and solve hardware and software problems efficiently.
• Ability to collaborate with other IT professionals and support teams.
• Share knowledge and contribute to the overall IT support function.
• Familiarity with remote desktop tools for providing off-site support

#techsupport #desktopsupport #itsupport #ittechnician #l1support #l1desktopsupport #technology #tech

Tech Support | Troubleshooting | Rochor

• Working Hour : Monday-Saturday [ 10am-7.30pm ]
• Location: Sim Lim Square (Rochor)
• Salary: $2000 +- depends on experience

Requirements:

• Proven experience as a technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues

Job Scope:

• Serve as the first point of contact for customers seeking technical assistance through walk ins, over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Assist in onsite installation/service
• Assist in RMA processing
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team

The Supreme HR Advisory Pte Ltd | 14C7279

Ong Boon Kiet (Travys) | R22104769

Senior Recruitment Consultant

Overview (Summary of the Role)

ARC(Advanced Response Center) Team Lead is required to work in a secure ARC environment. ARC is a type of commandcenter that specializes in providing technical support or customer service for products or services. An ARC typically employs trained and specialized agents who are knowledgeable about the product or service being supported. They may also use advanced technologies such as artificial intelligence, chatbots, and automation to assist with customer inquiries and support.

ARCs often handle more complex issues that cannot be resolved through standard support channels.

They may also provide 24/7 support and have multilingual capabilities to serve a global customer base.

In addition to providing technical support, an ARC may also be responsible for proactive monitoring and management of the product or service being supported, identifying, and resolving issues before they become problems for customers. This can help to improve overall customer satisfaction and reduce downtime for critical systems or services.

Overall, an ARCplays a critical role in ensuring that customers receive high-quality technical support and service for products and services.

ARC Team Leadis responsible for establishing, delivering and maintaining high delivery standards in Service Desk, NOC and SOC. He/she work closely with ARC engineers, operations lead, assistant

manager, manager and service delivery managers to achieve this purpose.

Functions & Responsibilities

• Respond to the incoming enquiries/incident/request/alerts (Call, Email, Webchat, EUP, IVR handling, Monitoring consoles).
• Ensure SLAs of accounts managed are met.
• Manage ARC engineers in a way to optimize their potential and productivity.
• Represent ARC in meetings with Service Delivery Managers and customers.
• Provide preliminary findings and investigation to customer complaints received.
• Perform ARC duties during peak period.
• Provide inputs with regards to ARC engineers’ performance evaluations.
• Provide inputs to the development of ARC engineers’ training plans.
• Coordinate delivery of a consistent and uniform high quality service to customers.
• Regularly inspect, sample & audit the entire incident or service request management process.
• Determine, document & closely monitor any areas that may need improvement.
• Support business improvement initiatives for the accounts (ie.,ISO certifications, Six Sigma Projects, ITIL processes).
• Record and manage all transactions/cases in Service Management System.
• Broadcast notifications to the relevant parties.
• Provide timely status update, follow up on cases escalated until closure within the service level agreement.
• Ensure daily tasks are executed according to the Standard Operation Procedure.
• Be ready to support and response to 24x7 activities including arranging backup for engineers to work.

Requirements

• University Degree with good result in English.
• Willing to respond to activities after office hour.
• At least 3 years of IT support experience preferably in the IT service desk, NOC and SOC environment.
• Have technical knowledge & skills in following :-

- M365

- MS Excel functions (Pivot, filter, graphs)

- MS PowerPoint

- MS Windows

- Basic Desktop Troubleshooting & Resolution

- Basic Network Troubleshooting & Resolution

- BMC Remedy / ServiceNow

- Cloud Telephony system

• Good communication skill in English.
• Good customer service skill.
• Leadership skill.
• ITIL4 Foundation certified.
• Knowledge of service quality skill.
• Knowledge of service level management.

Our specialised and growing team is looking for a highly skilled Application Support Analyst to join us. The Application Support Analyst plays a critical role in maintaining the smooth functioning of our bespoke applications and in performing IT support duties. As an Application Support Analyst, your job duties will encompass performing root cause analysis of application issues, providing support for our hardware, sustaining user account management for network, email, and other applications, and developing corrective action plans following the industry standard ITIL framework, which includes incident, problem, and change management.

You will also be responsible for writing, maintaining, and managing a knowledge database of issues and their resolution or workarounds. Additionally, you will need to execute and deliver regularly scheduled application tasks and processes on time. Building strong and close working relationships with key business stakeholders and end-users is essential to the role. You will also be expected to assist with testing system upgrades, releases, and enhancements for production acceptance, identify opportunities for systems improvement and actively contribute to their implementation. As part of a virtual, distributed team, you will work on key projects to develop, enhance, and implement systems.

This position ensures seamless business operations across various organisational units, such as Trading, Operations, Invoicing, Credit, and Legal. The ideal candidate should have experience working in a dynamic environment and demonstrate a proactive approach to problem-solving, end-user training, and comprehensive documentation. By being part of our team, you will be the face of our applications, playing a vital role in upholding the operational excellence that empowers our diverse business functions.

MAIN RESPONSIBILITIES

• Be part of the front-line Application Support team resolving incidents and service request queries.
• Ensure all guides and training materials are available and kept up to date in accordance with the latest changes.
• Take ownership of incidents, service requests and problem tickets that are assigned to the Application Support Team in Service Desk Plus.
• Ensure incidents are acknowledged, updated, and resolved within the defined SLA.
• Escalate incidents where appropriate and liaise with the Head of Application Support to ensure prompt resolution.
• Innovate and work with the Head of Application Support to implement improvements, automation and self-service capabilities into existing processes and applications, reducing the number of tickets coming into service desk plus.
• Ensure Problem tickets are kept active, updated, and resolved in line with the Problem management process.
• Gain a comprehensive understanding of our trading application and be the subject matter expert.
• Provide daily assistance to users of the system across different departments and locations.
• Work with the Head of Application Support to monitor application usage, identify knowledge gaps, and report on areas for user education to optimise effectiveness.
• Provide a high level of support on operational issues.
• Provide training to new and existing users.
• Keep up to date with key enhancements and developments and communicate this to end users.
• Support User Acceptance Testing for new releases.
• Assist in ad hoc business needs.
• Provide direct support on IT support issues, and keep users informed of issues or concerns.
• Troubleshoot and resolve certain levels of IT support issues such as printers, Citrix Desktop and Teams.
• Create and maintain user accounts via Active Directory.
• Support the installation, configuration, and maintenance of software and hardware components of computer and network systems.
• Releasing email from Mimecast.

KNOWLEDGE, SKILLS, AND EXPERIENCE

• Experience with using and documenting bespoke applications and the ability to become a subject matter expert for the application within a short period of time.
• Experience in providing training to stakeholders and end users.
• Analysing and determining the root cause of recurring issues.
• Active Directory knowledge a plus
• Logical thinking ability, proactive attitude, and the capacity to work both independently and as part of a team.
• Experience with using ITSM tools such as Service Desk Plus, Service Now (SNOW) or Zendesk.
• Strong work ethic and personal accountability.
• Some SQL knowledge.
• A proactive and adaptable individual who is willing to take on additional responsibilities to cover for the Application Support team during peak periods such as annual leave or illness.
• Excellent communication skills, capable of conveying information at both technical and non-technical levels.
• Capability to thrive in a fast-paced work environment, coupled with the experience of working in an entrepreneurial trading environment.
• Experience with desktop operating systems, including Windows 7, Windows 11, and Mac OS.
• Ability to troubleshoot and resolve data-related issues.
• Excellent orientation towards customer and internal stakeholders, with the ability to effectively listen and respond to user queries.
• Flexibility and self-motivation, with the ability to prioritise tasks effectively under time constraints, handle pressure, and meet deadlines.
• Hard-working, goal-oriented and with a high level of energy and enthusiasm, able to
• operate efficiently, effectively, and professionally within a fast paced, dynamic and results driven business environment.
• Excellent verbal and written communication skills, able to present information in a
• concise, logical manner, and with a level of authority.
• Exceptional time management and organisational skills with the ability to prioritise
• work effectively within time constraints, work under pressure and meet deadlines.
• A flexible and adaptable attitude, with the ability to multi-task and respond quickly
• to changing priorities.

QUALIFICATIONS / ACCREDITATIONS

• A relevant degree in Information Systems, computing studies, IT, or other related fields.
• Experience of supporting business critical applications and customer facing web applications.
• Ideally, experience working with operating systems: Microsoft Office, ERP systems, databases skills (SQL) and using cloud-based applications.
• ITIL Foundation Certificate, ideal.
• Knowledge of oil & gas or energy industry (desirable).

The team:

The role of the Technical Support Engineer is to provide quality and professional post-sales services to our customers via email, phone, text chat or on-site support.

What your day will look like:

Technical Support:

• Use software tools to diagnose and solve complex issues and service outages
• Conceptualize and articulate ideas clearly and concisely
• Resolve problems in compliance with established processes
• Ensure timely escalation of critical customer related issues through proper channels
• Ensure timely resolution of customer issues
• Collaborate with other Technical Support specialists and R&D engineers
• Develop and maintain a strong relationship with new and existing customers
• Develop and maintain an extensive working knowledge of Genetec's solutions
• Contribute to the evolution of our software and Support processes
• Participate in the elaboration of technical documentation and knowledge base article
• Properly document issues encountered in the field in the Genetec trouble ticket system and customer relationship management (CRM) tool

Field Support:

• Perform installation, audit, assessment, maintenance, and technical support of Genetec systems on customer premises
• Provide on-site and off-site professional services to Genetec customers, including proof-of-concept, on-site technical support, system deployment and commissioning, training, audits, and status assessments and will act as a general liaison between Genetec and its customers
• Define product and functional requirements based on customer feedback and facilitate new product development work specific to the customer
• Provide an open forum for questions regarding strategic plans, best practices, and advice on upgrades special concerns, and ad-hoc consulting for software implementation, integration, training, and change requests

About you:

• Minimum Diploma/Degree in Computer Sciences, Computer Engineering, Electronics or equivalent
• 3-5 years working experience in a related role
• Strong analytical and troubleshooting skills in both hardware and software
• Flexible, with a “can do” attitude, able to multitask, with an ability to manage priorities
• Experience in customer service, technical support, and project management
• Strong sense of urgency with a desire to constantly learn and evolve at the same pace as the software
• Strong team player while possessing the autonomy to manage his own workload
• Experience in physical Security environment
• CCNA qualification
• Fluent and proficient in verbal and written communication in English
• Any other languages will be considered a strong asset
• Must possess a valid driver’s license and passport
• Capacity to travel up to 35% for field engineering assignments

Technical Requirements:

• Excellent administration and troubleshooting knowledge of the various Windows operating systems (Active Directory, file sharing, IIS, clustering, GPO, performance monitoring, etc.)
• Excellent knowledge of networking principles and IP protocols
• Experience with networking equipment configuration and troubleshooting (switches, routers, etc.)
• Experience working with a video security system over IP – CCTV system or Access control.
• Experience working with SQL databases
• Clear understanding of TCP, IP and UDP protocol stack
• Understanding of network storage (SAN, NAS, iSCSI) principles and best practices
• Understanding of server virtualization concepts

Great if you have:

• Programming experience with C#, Visual Basic, VBScript, PowerShell, or similar technologies
• Microsoft SQL Service administration experience
• MCSE, SQL Server, VMware, or similar technical professional certifications
• Deployment and troubleshooting of security systems such as:
• CCTV (IP cameras and encoders, video matrices, DVRs, etc.)
• Access control systems (administration of software, reader, controller, wiring, etc.)
• License plate recognition system and concepts

Let's talk perks!

• Attractive compensation package
• Work-life balance with a flexible working schedule

*Experienced in Maritime VSAT network.

Practical experience in configuring routers/switches/WiFi (e.g., CISCO), firewalls, intrusion detection/protection systems.

Firewall rules, VLAN configuration, management and security setting.

Maintaining and upgrading Firmware / OS on Network Devices

Configuration, support and troubleshooting of Layer 2 and Layer 3 Switches

Familiar with building small enterprise network and creating network infrastructure diagrams

Experienced and familiar with Structured Cabling, Network Solutions, Routing technologies

Responsible to provide Network support to customers in a team setting

Windows applications software skills like MS Word, Excel, Power point, Visio, FTP, TFTP, etc

Knowledge of Managed Services and hands on experience on LAN/WAN technologies

Knowledge of Layer 2 & 3 Technologies: Good knowledge of Switching technologies like VLANs, Routing

Knowledge of Cybersecurity, IoT protocols such as modbus TCP/IP is desirable

Possibility to attend shipboard work (not regular basis, maybe 3 to 5 days a month, have extra allowance)

*Good interpersonal and communication skills to interact effectively at all levels.

*Strong analytical and troubleshooting skills

Qualifications:

Maritime knowledge/experience – an advantage

2-3 years of experience in implementing and supporting network infrastructure

Degree or Diploma in Telecommunications or Information Technology.

Candidates with (in the process or intending to achieve) CCNP or equivalent certification will have added advantage for this position.

Ability to work under high pressure, team orientated and able to work with others in a team

System Engineer / Technical Support (Unix, Windows)

Our Esteemed and Reputable Client is looking for an System Engineer / Technical Support.

Requirements:

• Proficient in handling IT System, Server and Network Support.

• Good in managing MS Active Directory, Hyper- V, Virtualisation, Unix and Microsoft Windows.

• Good in handling Unix and Microsoft Windows AD, 2003, 2008 and Cloud Management.

• Proficient in Virtualisation, VM Ware, System, Server and Network management..

• User’s support and handling supporting enquiries.

• Good in system troubleshooting, deployment and implementation.

• Experience in Enterprise Server Configuration, System Design and Troubleshooting.

• Experience in handling Project Activities.

• Min. 4 years IT System, Virtualisation, Server, Microsoft Windows and Network experience.

• Min. Diploma/ Degree in any related discipline.

• Strong communication and persuasion skills

• Team player with strong organization and people management skills

If you have meet the job requirements that we are looking for or wish to find out more on this role, please contact us or apply in-confidence to us with you updated MS Word Resume to : [email protected]

Lee Soo Hong (Reg. No. R1872625)

STAR CAREER CONSULTING PTE LTD (EA License: 20C0353)

• 4 to 5 years of experience as Application Support Analyst.
• Support and assist in regular server maintenance, system accesses, systems monitoring, backups and patching.
• Maintain service operations documentation and guides.
• Develop supporting documentation for all Service Operation activities.
• Monitor Service level dashboards, perform daily monitoring, system capacity review.
• Provide on-going maintenance support for production systems/applications and 24/7 stand by support required.
• Level 2 support will include attending to user queries, analysis and investigation of issues reported, ensuring the issues are fixed as per user requirement.
• Evaluate potential solutions and make recommendations to resolve application issues and user queries.
• Log the issues received, track and monitor the progress of fixes in a timely manner, according to established Service Level Agreements (SLA).
• Involvement in the system integration testing (SIT) and user acceptance testing (UAT) prior to production implementation of changes.
• Assist and involve in change management process (Change Approval, Implementation, Testing, Deployment and verification).
• Knowledge of Internet and Intranet server/application architecture and experience in working with medium/large systems involving multitier architecture and interface/integration to othersystems.
• Knowledge of programming / systems analysis, quality assurance, prototyping, construction, integration, and migration functions
• Experience supporting Web / Mobile / Client based applications.

Thanks, and Best Regards

Karanam Vijaya Kiran

(EA Registration no: R1443178)

Recruitment Manager

Hand Phone: +65 92333815

Helius Technologies Pte Ltd (EA Licence No: 11C3373)

• Healthcare Sector
• North-East/Central Location
• 2-Years Contract Role

Responsibilities:

• Engage with stakeholders/end-users/customers over various communication channels to understand their technical needs, inquiries, and challenges.
• Provide clear, accurate, and timely technical assistance, product recommendations, and problem-solving guidance.
• Develop an in-depth understanding of the products, applications, and systems to effectively address stakeholders/end-user/customer inquiries and provide expert-level support.
• Stay updated on industry trends, product advancements, and technical knowledge to offer cutting-edge solutions.
• Diagnose and troubleshoot technical issues, both remotely and on-site when necessary, collaborating with cross-functional teams to provide comprehensive solutions.
• Document and track stakeholder/end-user/customer interactions, technical solutions, and issue resolutions using appropriate tools and systems.
• Collaborate closely with vendors, partners, stakeholders/end-users/customers, clinical team, corporate teams to ensure seamless communication and effective problem resolution.
• Contribute technical insights to assist in application/product development, improvement, and enhancement strategies.
• Contribute to the creation and maintenance of technical resources, including FAQs, troubleshooting guides, and application/product documentation, to empower stakeholders/end-users/customers and colleagues.
• Identify opportunities to enhance technical support processes, streamline workflows, and optimize issue resolution timelines.
• Participate in continuous improvement initiatives to elevate the overall quality of technical support services.
• Assist in training and sharing your technical expertise and best practices.
• Foster a collaborative learning environment that promotes skill development and knowledge sharing.
• Identify any application/system/project/business risks and keeping the management always informed.

Requirements:

• Degree in Information Technology Computer Science, Computer Engineering or equivalent from a recognised institution
• At least 10 years of relevant working experience in developing, implementing, and maintaining IT systems.
• Proven experience in technical support or engineering roles, preferably in IT or healthcare sectors.
• Strong knowledge in Electronic Medical Record Systems, CRM systems, ticketing platforms, Microsoft Office Suite, Mobile App Solution, data analysis via tools such as Power BI or Qlik Sense
• Strong technical background and expertise in application systems and preferred related technical domains like system/network/hardware support and administration, web isolation solution, Wi-Fi solution etc.

To apply, please submit your detailed CV with the following details for faster processing:

• Reason for leaving
• Expected salary
• Earliest availability date

You may also visit our careers page at https://www.careers-page/cadmusresources/job/LRWVW5Y6 to upload your CV.

We regret that only short-listed candidates will be contacted shortly.

CADMUS RESOURCES | EA Licence No.: 05C3447

As a Data Center Support, you will play a crucial role in ensuring the efficient operation and maintenance of data center infrastructure. You will be responsible for the installation, maintenance, and troubleshooting of hardware and network equipment, as well as providing support to ensure uninterrupted data center operations

• Conduct routine inspections, preventive maintenance, and repairs on data center equipment to ensure optimal performance and reliability.
• Monitor data center infrastructure using various tools and systems to detect and address issues promptly.
• Plan and implement structured cabling systems to ensure efficient connectivity within the data center
• Respond to data center emergencies, such as power outages or equipment failures, with a sense of urgency and efficiency
• Collaborate with other IT teams, including network engineers, system administrators, and cybersecurity professionals, to maintain a seamless data center environment.

• Act as the first point of contact for all user support related queries regarding the core Applications (L1 and L2 support)

• Participate in the knowledge transfer of the BC team before handling the BAU for new Solutions

• In charge of the inventory of all the Applications used in the company as well as regular check of Active and Inactive Applications

• Responsible for taking internal and external calls from the users regarding Application related incidents or service requests

• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents/ service request

• Regularly provide statistical reports about support cases and incidents

• Dispatching all incoming tickets for the Service & Support team

• Responsible for assigning, resolving and escalating user request tickets

• Collaborate with other IT Teams on Projects

Summary

• Perm role comes with comprehensive benefits (Annual leave, VB (twice a year), medical benefits, etc
• Working days & hours: Monday to Friday 830am-530pm
• Reporting to IT Manager

Roles & Responsibilities

• Assist in IT strategies including application system (Navision), and infrastructure to support the Business Unit.
• Analyze, design, program, test, document and maintain IT systems or applications which align with business needs by using SQL script/other software tools.
• Responsible to ensure the accuracy of all necessary analysis tools and report that provide to management for analysis in optimal decision-making.
• Administer the launching of new frontend or backend systems, IT relevant projects, resources and vendor management.
• To ensure that the communication links between the various offices and stores are in optimal working condition, including maintaining and managing an effective fault reporting system.
• To maintain and ensure system security and data integrity.
• Maintenance of all software and IT related warranty and licenses used by the company.
• Administer and maintain LAN/WAN infrastructure on routers, wireless AP, IP Phone and firewall.
• Ensure that all networks (including internet and wireless), systems, security and application infrastructure are running efficiently.
• Implement change requests and application enhancement to the ERP system.

Requirements:

• Possess min Diploma or Degree
• Possess minimum 3-5 years of experience in the NAVISION and ERP applications and systems
• Knowledge and experience with Microsoft SQL Server

How to Apply:

Interested applicants, please send your resume to [email protected] or press "apply now"

Align Recruitment Pte Ltd (20C0253)

Tee Siew Mei (Reg No: R1219651)

• Well Established Company
• Basic $3000 - $4000 + Allowance + Variable Bonus
• Excellent Welfare and Benefits + Career progression
• Working location: Kaki Bukit
• Working hours : Normal working hours
• No Experience Required. Training Provided

Job Responsibilities:

• Prepare and submit tender & project technical proposal, compliance list and data sheet
• Review technical specifications and drawings to ensure product specifications are met
• Attend site survey and data gathering
• Prepare technical presentation
• Attend project and technical meeting
• Perform pre-sale/design of product and system technical evaluation and selection
• Perform testing and commissioning of system
• Analyse, troubleshoot and provide resolution for product & system related issues
• Provide alternative solution for product issues
• Provide product training to client and internal department
• Generate and update equipment, hardware and software records
• Prepare incident analysis report
• Coordinate and review with the project team and consultants to ensure the Technical Submissions are in accordance with the specifications and requirements
• Assist in product innovation and improvement tasks

Job Requirements:

• Minimum Diploma in Mechanical or Electrical Engineering or its equivalent
• Possess basic knowledge of AutoCAD, BIM software
• No Experience Required. Training Provided

Candidates are encouraged to apply this position via Apply Now button with the following information in the resume

• Work experiences and job responsibilities
• Current and Expected salary
• Reason for leaving
• Date of availability
• Education background

We regret that only shortlisted candidates will be contacted.

Leong Wei Ling (R23117584)

EA Recruitment Pte Ltd

EA License No: 21C0492

☑ AWS + Performance Bonus

☑ Family Friendly Environment

☑ Near MRT

Job Description:

• Responsible for assessing IT applications, determining problems and provide solutions
• Upgrading & maintaining of IT applications
• Assist in future improvements to the IT system

Requirements:

• At least a Diploma in computer science/IT or related certifications
• At least 3 years of relevant experience.
• Those with more experience will be considered for senior/management roles

To apply, please include the following details inside your CV for faster processing:

• Reasons for leaving each past & current employment
• Salary drawn for each past & current employment
• Expected Salary
• Earliest availability date

We regret that only short-listed candidates will be contacted shortly.

Loh Puay Hwee David

EA License | 14C7092

EA Registration Number | R1766892

GNOC Network Specialist/Associate – Global Operations

Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce.   We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people.   While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.   

The Opportunity:

If you think you could support Visa as an GNOC Network Specialist/Associate we want to hear from you – together, let’s make Visa a great place to work.

The Work itself:

As a member of Global Network Operations Centre (GNOC) team, the Associate/Specialist is the in-shift detection, notification and escalation point for network issues. They have the primary responsibility for managing and responding to Network, Hardware and external client and circuit events which may result in impaired connectivity to our clients and internal business. The position requires an in-depth understanding of how logical and physical connectivity issues can affect transaction quality of Visa Client. You will be able to explore many latest technologies that support the Visa Operations, such as Cloud, SASI Network, many other Payment products, and services.

Essential Functions

The Skills You Bring:

• Understanding of customer topology and potential work-around scenarios to mitigate client impact.
• Modify and create work instructions or Recipes to prepare for similar impacting events and allow for a quicker response. Constantly review work instructions for accuracy and solicit improvements through second level support groups.   
• Ability to communicate effectively throughout the incident management process to ensure that all communications are timely and accurate, as per documented process.
• Follow documented support procedures, managing each issue through resolution or turnover in order to maintain established service levels.
• Track update and resolve all assigned incidents, changes and problem reports in the incident management system, ensuring that documentation is thorough, accurate and meets a standard of high quality.
• Use sound judgment in determining incident priorities and enlisting support of other internal groups to prevent any compromise to Visa business or client service level agreements. Proper escalation to support groups based on criticality and exposure.
• In-depth understanding of all Visa proprietary as well as industry standard tools to support monitoring and response for client and Visa brand issues.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Responsibilities

· Configure, and manage Cisco Catalyst Switches (IOS), Cisco Nexus Switches (NXOS), and Alcatel Lucent Switches (AOS) to maintain a secure and efficient network infrastructure.

· Implement and maintain Palo Alto and Fortinet Fortigate Firewalls for network security and access control.

· Administer Alcatel Lucent Wireless Controllers to ensure a secure and robust wireless network environment.

· Utilize SolarWinds NPM (Network Performance Monitor) and NCM (Network Configuration Manager) for network monitoring and configuration management.

· Manage and maintain ClearPass Policy Manager for network access control and policy enforcement.

Requirements-

· Degree or Diploma in Information technology

· Must have minimum 5+ years of experience as Network Engineer

· Must have CCNA or CCNP certification.

· Technical work experience required in Cisco Catalyst Switch, Alcatel-Lucent FortiNet Series, Palo Alto Networks Firewall and Fortinet

Interested candidates, please email your CV to [email protected]

To have a confidential discussion, please contact

Satheesh

Senior Recruitment Manager

EA Registration no: R1110040

Helius Technologies Pte Ltd (EA License No: 11C3373)

Whatsapp - +65- 91812405

Email: [email protected]

• Provide level 2 application support, liaise with level 1 and level 3 support teams within the organizations to resolve reported issues and incidents.
• Document and track incidents, service requests, change requests and provide regular progress reports.
• Coordinate closely with support teams to test and deploy application defect fixes, enhancements and patches to production environment in accordance with project methodologies.
• Coordinate regular system maintenance and upgrade activities such as monthly maintenance and hotfix deployments.
• Conduct user requirement analysis for application enhancements.

Requirements:

• Degree in Computer Science, Computer Engineering or equivalent.
• At least 3-8 years’ experience in IT industry, inclusive of 2+ years’ experience in application support and operations.
• Good understanding of IT technologies, methodologies and processes including Software Development Life Cycle (SDLC) and Agile.

Please click "Apply Now" should you be interested to proceed with the job application.

Only shortlisted candidates will be responded to, if you do not receive a response within 14 days, please accept this as a notification that you have not been shortlisted.

Morgan McKinley Pte Ltd

EA Licence No: 11C5502

EAP Registration No: R1876670

Job Objectives

The specialized Group Application Support IT Production Support Engineer is responsible to support application wellness in production, investigate production issue raised, and respond to user with feasible workaround. Closely follow-up and monitor issue from investigation, pass relevant details to L2/L3 team. Clarify user queries. Make sure system availability as per SLA across countries for multiple applications / interfaces. Perform scheduled health check tasks across applications and raise alerts in case required

Able to work in shift based environment, support implementations during banks green zone

Core Key Responsibilities

Investigate production issues, respond based on production defect severity SLAs

Manage and respond to users on timely manner.

Log incident ticket for production issues and user queries

Follow up on defect and incident closure and meet incident closure KPI

Make sure system availability as per respective agreed SLA

Ensure daily start of day(SOD) and end of day(EOD) execution for supported applications complete successfully

Provide support for annual Disaster Recovery (DR) exercise for supported applications

Provide support to System Engineers on server level patches / upgrade as and when applicable

Knowledge with 3rd party monitoring tools like Control-M, Geneos, Splunk, SQL Monitor

Knowledge with Market Data, and Geneos monitoring setup and dashboard configuration

Ensure application incident & task documentation is properly updated for each production release

Enthusiastic, hardworking, proactive and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail

Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using AS400/mainfraim or unix shell or DB scripts etc

Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler

Good to have understanding and experience of ITIL methodology [service operation]

Key Requirements

Prior hand-on production support experience of OPEN Systems/AS4000
Good support knowledge in either one of the retail or wholesale payment or customer information systems
Willing to work in onsite shift-support model [24*7]
Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation
Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation
Strong written, oral communication skills and able to manage user
Ability to easily adopt to any technology / environment
2 or more years production support experience in bank or financial vendors across multiple technologies / platform
Be able to work in fast pace and high-pressure working environment
9.5 hour shift work on a rotational basis
Willingness to work across platforms UNIX / open, AS/400 and mainframe

Rotational Shift Basis (9.5 hr/shift): 7.00 am to 4.30 pm, 2.00 pm to 11.30 pm, 10.30 pm to 8.00 am

My client, an Asian bank is looking to hire an AVP , Technology Governance & Control to be part of their key IT Team provioding IT Technology Governance and Control oversight on the IT System Development and Service Management, IT Operations, and IT Support and Control function team.

It's a full time position, office is located at Changi Business Park (East)

• Design, develop, implement, and maintain the IT Technology Governance and Control framework, Policies and Processes (inclusive of process implementation and tools development). This covers areas in IT System Development and Maintenance, IT Service Management (ITSM), IT Assets Management (ITAM), IT Security and Operations, with a strong focus on Identity Access Management (IAM).
• Establish IT Control objectives that are in line with regulatory requirements (e.g., MAS TRMG, BNM RMIT) and the bank's internal IT procedure manuals.
• Ensure compliance with the bank's IT Governance policies and procedures and implement support initiatives to strengthen the overall governance framework. This includes liaising with IT system owners to perform system risk assessment whenever there are system enhancement or new onboarding of systems.
• Liaise and work with APAC branches on the standardization of processes and procedure and perform review of APAC Branches’ IT related documents such as Procedure Manuals and Guidelines.
• Carry out regular compliance check on IT controls on Project Management, IT Security and Operation, and identify non-compliance and work with stakeholders to remediate the non-compliance areas.
• Identify and implement areas of improvements within IT for better productivity, better controls and higher efficiency on overall IT Operation.
• Be a Subject Matter Expert on topic related to Identity Access Management (IAM). This includes designing and implementing a comprehensive IAM framework that covers all aspects of identity management, access control, and privileged access management.
• Provide leadership and guidance to the technology teams to ensure that they adhere to the IAM policies and procedures, including user access management, identity verification, and security controls.
• Manage the implementation of an effective IAM toolset (e.g., SailPoint).
• Ensure that relevant controls are applied, e.g., review of end users' system access requests and ensure appropriate provisioning are granted with timely de-provisioning achieved and perform periodic review of users' access into IT system to ensure there are no unauthorized access.
• Provide review and assessment on user access matrix (UAM) for respective system and work with IT system owners to ensure proper segregation of duties are implemented within the system.

Qualifications:

• Bachelor's degree in IT or equivalent with min. 10 years of working experience with good knowledge and experience in IT Governance and Control function, preferably within the Financial Services sector.
• Strong leadership and people management skills, with experience in managing teams responsible for IAM and IT Auditing is an added advantage.
• Subject Matter Expert on Identity Access Management especially system and users' access control management in the technical aspect can be considered.
• Ability to identify the risk within process and develop control checks to ascertain the controls implemented are effective.
• Solid technical and functional knowledge of relevant regulatory and compliance requirements, with proven experience in applying legal/regulatory guidance into solving practical problems.
• Ability to work collaboratively with stakeholders at all levels of the organization (e.g. between HQ, APAC branches and Singapore teams).
• Good working knowledge of relevant industry standards and understanding of industry trends and products.
• Proven ability to understand, identify, analyse and communicate clearly the operational risks within processes.
• Good understanding of the overall System Development and Operational processes within the financial services industry.
• Ability to manage large workloads and tight deadlines and prioritize accordingly.
• Experience in IT Governance Reviews, Controls Testing and Assurance, and delivery of training.
• Excellent communication, presentation and interpersonal skills.
• Working experience on JIRA (workflow management system) and ServiceNow (ITSM/ITAM) is preferred.

APPLY NOW! Interviews are ongoing! email to [email protected]

We regret to inform that only shortlisted candidates would be notified.

Chiam Lee Ping Dayna

Consultant

Reg. No: R1764404

Stellar- Link Partners Pte Ltd (EA License: 21S0698)

Our client, a top-tier global investment bank, is looking for Application Support to work closely with front-office users to support commodity trading applications. They adopt the follow-the-sun model.

Responsibilities:

• Provide applications support across Front Office order management, market data, risk systems, etc.
• Work closely with front office users including traders and quants to provide technical and functional support and root cause analysis
• Manage Application and Infrastructure changes and upgrades.

Requirements:

• 5-10 years of application support experience in the finance industry, ideally in a front-office trading environment.
• Good knowledge of UNIX/ Linux, SQL/ Oracle, and Shell/ Perl. FIX protocol is a plus
• FICC business domain knowledge is a big bonus
• Excellent command of English, good communication, and interpersonal skills. Mandarin/ Japanese/ Indonesian is a plus because the role provides support for different users in the APAC region
• University Degree in Computer Science or equivalent

With well over a decade of a solid and enviable track record behind us, headquartered in Hong Kong, Pinpoint Asia Infotech Pte Ltd (EA License: 22S1136) is the go-to IT Search Firm for several top Investment Banks and Financial Institutions.

If you are interested in the above position, please send your CV to Vince Natteri @ [email protected] (EA Registration number: R22104834)

• Provide technical leadership, working with clients to create digital solutions that solve challenges in innovative ways while still integrating with the existing technology landscape.
• Execute business development tasks such as developing bids, writing responses to BQ, invitations to tender from clients, preparing materials for client presentations and pitches, etc.
• Develop and communicate the detailed technology architecture and implementation strategy for a solution to the project team.
• Lead technical teams through the design and development of complex transactional systems.
• Lead large-scale system integration, providing both oversight and hands on contributions to the software design, development, and integration.

Requirements:

• 8 years of application engineering experience
• Significant experience in Typescript, React JS, HTML5, CSS3, JavaScript, REST/JSON, experience building with UI libs such as MUI, AntD, Bootstrap and equivalent.
• Development experience writing unit tests and use Jira. Experience with Git (GitHub, BitBucket, Gitlab etc).
• Experience with Figma and knowledgeable on Mobile Development practises (Responsive and Adaptive Design).
• Other technologies in authentication and security technologies such as SSO, MFA authentications, OAuth, OWASP Top Ten and industry standards.
• Experience building PWAs. Familiar with build tools such as Webpack, Rollup and etc.
• Experience or knowledge with CI/CD flows, process and practises.

Kindly indicate 105 – Tech Lead on the subject

Interested applicants may send in their detailed resumes, with subject title: 105- Tech Lead in MS Word format

(Reg. Nos. R1104128)

IT Consultancy & Services Pte Ltd

EA License No.: 92C5311

For more information about ITC, please visit us @ www.itcspl.com

• Prepare and maintain IT security policies, guidelines, SOP and action plans for review at least once a year.
• Evaluate, review and ensure SOP’s and other documents are relevant and up-to-update.
• Implement and follow the risk management methodology and comply with Service Management Requirement
• Develop and implement security management frameworks and governance.
• Handle IT Security Incident Management and manage IT security incidents until closure.
• Work with 3rd party suppliers to resolve IT security incidents
• Analyze and update on the latest security problems, risks and solutions
• Prepare and present the stake holders with reports and security score cards at the intervals defined by the stake holders
• Liaise and co-ordinate meetings on IT security matters 3rd party vendors, suppliers and security organisations
• Maintain and Manage Risk register
• Experience in performing User Account reviews for multiple technology stacks
• Tracking and managing the Asset Inventory and EOL/EOS of active softwares in the infra
• Experience in performing Risk Assessment
• Experience in performing GAP analysis
• Perform Security Awareness training to multiple stake holders
• Create and maintain the security baseline for multiple technologies
• Perform multiple reviews like account review, log review, rules review etc
• Perform activity review using system logs, database logs etc
• Generate VA report on weekly basis and follow-up to ensure closure of identified vulnerabilities within the SLA
• Manage all reported security incidents with the respective teams and ensure closure within the SLA
• Perform other activities necessary to secure the infrastructure
• Initiate, drive and ensure successful completion of internal and external audits
• Good understanding of Security Tools like SIEM, VAPT, Log Analysis and WAF
• Participate and assist in IT security incident response table-top exercises and technical assessment exercises
• Understanding of events from Splunk, Windows and Linux systems like RHEL, Solaris etc is preferred
• Experience in managing Antivirus, antimalware and other EDR solutions is a plus