Total 254 technical support job vacancies in Information Technology category in D23 Hillview, Dairy Farm, Bukit Panjang, Choa Chu Kang

On behalf of the hiring company which is an Original Equipment Maker (OEM), we are looking for a suitable candidate to join them as a Technical Support Executive.

Responsibilities

• Work with the Service Department on Customers' enquiries.
• Carryout site (existing building) surveys and co-ordinate with Engineering team for the next steps
• Customer’s required lift features onto the existing lift/escalator system.
• Liaise with the Purchasing team to source the right products/parts.
• Support Sales Support Executive to propose the new features to the Customers.

Requirements

• Recognized Engineering Degree/Diploma or many years of lift repair experience
• At least 2 years in lift/escalator design and site working experience.

EA License : 2CC0971| EA Registration : R21101298

JOB DESCRIPTION:

Primary Function

• To provide a high level of technical support across the company, both to internal customers and external customers.
• To continually innovate to ensure the department is offering the best level of service in terms of services and equipment.

Main Duties and Responsibilities

Daily Scope of Job:

• Writing Specifications and Technical reports
• Telephone mannerisms support will be provided over the phone and email.
• Work closely with contract technicians to visit customers, when applicable to fix the problem.
• Check and Grade return stock with the best justification.
• Working with customers to identify product problems and advise on the solution.
• Work collaboratively with technicians, and the technical service team to develop and deliver long-term solutions to meet customer needs.

Weekly/Monthly Scope of Job:

• Participate in training and team development activities to update skills and knowledge.
• Prepare defect reports to communicate with factories’ QA.
• To undertake additional duties or projects as the technical Manager may determine from time to time.
• To conduct carrier new product(s) on field-testing.

Others:

• Require wearing uniform in neat and pleasant appearance.
• Maintain cleanliness and tidiness at the workshop.
• Maintain a safe working area in the workshop.
• Always perform a pleasant and patient attitude to customers.
• Any other duties which may be assigned to you from time to time.

JOB REQUIREMENT:

• Higher Nitec & above in Mechanical, Electrical, Electronics Engineering or related field.
• 1-2 years of experience in Home Appliances related industry or other Engineering background.
• Polite demeanor with effective communication skills for client interactions.
• Bilingual in English and Mandarin to communicate with Chinese speaking associate.
• Ability to work both independently and as part of a team.

Key Duties and Responsibilities

• Lead a team in developing new products
• Assist in developing new products
• Conduct client and competitor analysis, market research and benchmarking
• Plan a strategic R&D programme for short, mid and long terms by understanding and analysing the existing and future financial, market trends
• Prepare proposal and participate in product, service and system development
• Sourcing and Analyse related products

Requirements:

• Bachelor’s degree or higher, preferably in computer science, information technology, marketing or related fields.
• Possess work experience in APP or related industries is preferred
• Past work experience in overseas brand catering design is an advantage
• Strong IT literacy, proficient in using Microsoft Office (Word, Excel and Power Point)
• Strong presentation and problem-solving skills
• Attention to detail and a commitment to producing high quality work under pressure
• Excellent English and Chinese communication skills. Able to communicate effectively with global teams

AEDAS is a leading global design practice dedicated to creative excellence and diversity in the built environment. We are a global platform for the most talented architects and designers, focused upon delivering locally-celebrated solutions for cities, communities and clients. Our global network of 11 offices forms a diverse staff base with skills across all sectors in architecture, interior design, building consultancy, master planning, landscape and urban design.

To support our continuous growth and expansion in Asia, AEDAS Singapore is seeking a committed candidate for the following position:

Responsibilities:

• Manage and control revisions of all documentation to ensure consistency of AEDAS deliverables as defined by the Team leader.
• Responsible for specific areas of the design and project development. where required by the project leader
• Assist in the process of coordination with external design teams, organizations or companies, managing its digital related aspects as directed.
• Prepare, develop and edit, under the guidance of the project leader or nominated architect, Sketches, Drawings, Models, Images, Specifications and other documents relating to a project or competition.
• Assist Architects / Designers & Project Leaders in controlling change i.e. Preparation of RVO’s and historical records reflecting change.
• Understand project statutory submissions and controls and to ensure comprehensive compliance documents are prepared as directed.
• Manage the CORENET interface for all submissions work.
• Understand and be familiar with the Singapore BIM standards and guides.

Requirements & Attributes:

• Diploma or Technical Certificate in Architecture/Building Construction
• Minimum 5 years relevant experience in architectural draughtsmanship and technical coordination;
• Proficient with the latest versions of AutoCAD, project information databases and specification writing;
• Experience in BIM and Revit will be an advantage;
• Construction drawings skills;
• Familiar with Singapore standards and e-submissions;
• Familiar with Singapore statutory requirements;
• Self motivated, organized and enthusiastic.

Job Description

As an After-sales Technical Engineer, you will play a crucial role in ensuring customer satisfaction by managing all aspects of after-sales services. This includes coordinating with service engineers, preparing quotes for fault calls and repairs, and overseeing perventive maintenance contracts. You will assist with site surveys for minor projects, gather necessary information to aid the sales team in quoting, suggest site requirements for installations, power, and access, and manage distributors for projects won. Additionally, you will assist in preparing safety-related documents for preventive maintenance contracts (PMC) or minor projects. Your role is essential in maintaining strong relationship with end users and ensuring smooth operations for after-sales services.

Key Responsibilities

1. Manage Service Engineers' Whereabouts.

2. Quote for Fault calls & After Sales Repairs.

3. Prepare preventive Maintenance Contracts.

4. Assist with Site Surveys.

5. Promote Maintenance Contracts.

6. Assist in Quoting for Small Projects.

7. Manage Distributors for Project Wins.

8. Prepare Safety-Related Documents.

Requirements

1. Knowledge of Automatic Door Operator : A Solid understandign of automatic door operatos, their functionality, and maintenance requirements.

2. Possession of a Class Driving License

3. Knowledge of Ironmongery and Door Closers : Familiarity with various ironmongery products, including door closers, and their installation and maintenance.

4. Familiarity with Singapore Building Environment Regulations : A good understanding of the building and safety regulations in Singapore related to doors, door operators and associated hardware.

DUTIES & RESPONSIBILITIES

• Provide Technical Support in the ongoing management of technical integrity of the operational assets.
• To provide documentation review.
• To provide document summarisation.
• Generate reports, presentations, spreadsheets, workflows, etc.
• Development, documentation, and supporting the Integrity Management program for the assets/ fleet consistent with Company Standards.
• Assist operations team to optimize plans/ budget/ costs.
• Assist in achieving related KPIs.
• Work within a team of technical support staff and contractors within approved budget limits.
• Review Facility Daily/ Monthly reports/ Incident or Loss reports to identify potential integrity issues.
• Assist in providing support on a daily basis in coordination with Asset Management & Operations ("AMO") department.
• To provide support with CMMS development and implementation.
• Assist maintenance strategy, task list structures, maintenance plans, procedures & scheduling, etc.
• Scheduling/ smoothing of plans.
• Assist with development of Asset Integrity documents for new projects.
• Any other tasks assigned by the direct line manager.

Comply with HSE requirement documents listed below:

• Environmental Aspects & Impacts Assessment.
• OHS Hazardous & Risk Assessment.
• Follow HSE Regulations.

REQUIREMENTS

• Diploma/ Higher Nitec in Engineering or a relevant field.
• Experience in the industry is preferable.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office Suite.
• Ability to work independently with minimal supervision.
• Capable of delivering tasks efficiently and meeting deadlines.
• Strong team collaboration skills.

1. The RTO Shall supervise all civil, structural and geotechnical building works, including structural elements for architectural work, building services, electrical and mechanical (M&E), and specialist engineering works for compliance with the PUB/LTA’s requirements and other authorities’ and agencies’ requirements for permanent works and temporary works.

2. The RTO shall be independent and energetic to perform permanent shift work or late night supervision and project management work.

3. The RTO shall be competent with all necessary Ministry of Manpower WS requirements e.g. Work-At- Height (WAH), Lifting work, Permit-To-Work (PTW) etc.

4. The RTO shall possess high proficiency in MS Excel, Power-point and maintaining of proper daily work progress record.

Summary

At Apple, we combine product management/development and product marketing responsibilities into a single, cross functional Product Management team that collaborates with design, engineering, finance, legal, marketing communications, public relations, market research, sales and support for maximum impact across the organization. The International Product Marketing team in [x Geo] is looking for a Technical Marketing Specialist to work on Apple’s thrilling product launches and ongoing marketing efforts. The candidate is expected to provide technical consultation and operational support for the Product Marketing organization. This includes support for Apple's product launches and press briefings, internal testing of Apple devices, as well as product and feature qualification of new Apple hardware. This role is part of the International Product Marketing organization - a group of product experts who champion products within their respective markets and seek innovative ways to keep our products at the heart of the customer conversation. The International Product Marketing organization lays the foundation for Apple's peerless demonstrations, presentations, and briefings. We are passionate about our products and we’re looking for a highly motivated individual to provide best-in-class technical support to our marketing initiatives.

Description

• Support the introduction of new products by collaborating with product managers providing technical expertise to ensure products receive the launch they deserve
• Streamline processes to help Product Marketing efficiently prepare for launches within ongoing marketing efforts, including product briefing and experiential events
• Conduct hardware and software testing in partnership with Product Marketing
• A strong sense of individual ownership and responsibility is required, while working in a team environment
• Troubleshoot devices
• Become a visible and vocal member of the Product Marketing team

Minimum Qualifications

• Experience with both iOS and macOS, as well as Apple hardware
• Ability to travel up to 50%

Preferred Qualifications

• Experience with scripting is highly favorable
• Solution and process-oriented independent thinker with a strong eye for detail
• Proficient written and verbal communication with the ability to tailor communication to different audiences
• Creative and ambitious thinking is highly encouraged

We are looking for a Technical Sales Manager, SEA in UPM Specialty Papers. The position is based in Singapore.

Greetings from your future manager

“We are looking for a passionate and technically skilled individual to join our team as Technical Sales Manager, SEA region. You will be part of our global professional technical network. This role offers the unique opportunity to work with our global function, collaborating with diverse teams across different regions to drive innovation and deliver exceptional solutions to our clients. You will be at the forefront of our efforts to expand our market presence and enhance customer satisfaction. If you are that team player, come speak with us!” -- Area Sales Director, SEA, UPM Specialty Papers

What you will do

• Proactively provide technical competence in resolving performance issues for customers. Develop and maintain claims handling procedures.
• Work closely with local sales and customer service team to create business value by enhancing product performance and service offering. Develop support solutions to meet customer’s quality and development needs.
• Promote UPM Technical Consultancy. Provide input for product and business intelligence by monitoring industry and product trends, keeping abreast of technological developments.
• Represent UPM at customer print and converting sites and developing multi-level contacts to support sales. Develop network across printing, labelling and packaging industry. Attend trade shows, conferences, and related events.
• Develop strong links within all internal functions and interact with mills in Europe and Asia.
• Collaborate closely with UPM Global Technical Network.
• Assume sales responsibilities as required to meet business needs.

Who you are?

• You have a university degree in a relevant field. Experience and knowledge of printing, label and packaging papers will be an advantage.
• You can deal directly with local customers as well as large MNCs and across cultures and regions.
• You are fluent in written and spoken English, have good communication, analytical and interpersonal skills.
• You are a team player and committed to achieving results.
• You have regional experience in Southeast Asian markets and a willingness to travel.

Job Highlights

• Competitive salary commensurate with experience
• Training, mentoring and advancement in fast growing company
• Work in a dynamic and creative environment

Job Description

Our Technical RnD & Training Assistant will be supporting the development of our technical operations.

You will assist the Technical Director in managing all technical-related matters, which includes:

• Documenting and maintaining accurate records of all technical findings, solutions and improvements.
• Involving in product development and research.
• Studying product specifications and suggesting enhancements or new applications for them.
• Applying concepts and hands-on skills to develop innovative solutions based on each commercial project’s needs.
• Assisting in site inspections to diagnose technical issues and provide support to resolve them.

Additionally, you will support the Training Manager in developing and executing the company’s training plan, including but not limited to:

• Managing the end-to-end training process, from course development and materials creation to training delivery and learner outcome assessments.
• Conducting training sessions for a wide range of target audience (office & warehouse) through both in-class and online methods.
• Developing course materials and making consistent enhancements to incorporate new content, methodologies, updates, or trends.
• Analysing and reviewing training feedback and evaluation to improve the effectiveness of training programs.
• Facilitating and administering training logistics and documentation as required.
• Assisting in drafting and updating operational documents such as Standard Operating Procedures (SOPs), Work Instructions (WIs), and checklists.

What will the Right Person look like?

• You have at least 1 year of experience in delivering stand-up training or developing content.
• Applicants with a minimum Diploma qualification in relevant areas of study (Mechanical Engineering / Engineering) are encouraged to apply.
• You are proficient in using 3D modeling software and productivity tools, including Microsoft Office Suite and Google Workspace.
• Experience with E-content development, Learning Management Systems (LMS), or Enterprise Resource Planning (ERP) systems is an added advantage. Applicants with ACLP certification are preferred.
• You have a strong command in English and Mandarin (both spoken and written) as this role requires you to liaise with our internal and external stakeholders.
• You demonstrate critical problem-solving skills by analysing the issues and providing innovative and practical solutions.
• You will subscribe to the company core values of Teamwork, Integrity and Excellence.

Responsibility:

1. Assist the sales team on any pre-sales inquiries

2. Provide professional technical support to our customers

3. Perform product testings to better understand our products

4. Provide trainings to both our internal staffs and our customers

5. Carry out professional after-sales support duties such as troubleshooting and warranty claim

Requirements:

· Diploma/Degree in n Information Technology/Computer Science, Electrical/Electronic or equivalent;

· Team player, fast learner, and able to work independent;

· Working experience in CCTV, Door Access and Solar products will be advantageous;

Other Information:

· 5 days work week (9:00~18:00, Mon~Fri)；

· Work location: Bukit Batok;

· Attractive salary package + Allowance;

· Position availability: Immediately;

Interested candidate feel free to WhatsApp at +65 87584857 or email resume to [email protected]

Responsibilities:

1. Assist M&E Engineer, Superintending Officer Representation (SO Rep) and Resident Engineer (RE) in the supervision and quality assurance of construction works on site
2. Provide standing supervision as and when required by the M&E Engineer, SO Rep and RE
3. To ensure all installation methods and material used are in accordance with the approved drawings and specifications
4. Liaise with the Contractors/ sub-contractors and other Resident Technical Officers (RTO) in the coordination of site works
5. Highlight discrepancies, resolve site M&E issues and monitor site progress
6. Feedback site progress and irregularities to M&E Engineer, SO Rep and RE
7. Attend site meetings, site inspections, testing and commissioning
8. To check as-built drawings to tally with site installation
9. Ensure the contractors maintain work safety, cleanliness and tidiness of the site
10. Documentation of site records, ie. Inspection records, T&C records, site meetings etc.
11. Aware of the potential and actual OH&S hazards of his activities at the workplace and to highlight / communicate to the PM when he knows of any irregularities. He shall be aware of his individual OH&S obligations by ensuring that he is adequately equipped with appropriate safety gears, by observing closely to all safety rules / regulations / procedures at site and by attending all relevant site safety trainings.

Requirements

1. Diploma in Electrical/ Mechanical or Building Services Engineering from local Polytechnic or other tertiary institutions of equivalent standing
2. Minimum eight (8) years of M&E work experience as a Resident Technical Officer
3. Conversant in local construction practices, air-conditioning, electrical, fire protection, plumbing and sanitary services.
4. Good co-ordination skills
5. Good analytical ability with strong verbal and written communication skills.
6. Self-motivated, proactive and team player
7. Past work experience in healthcare/residential/institutional projects is preferred.

Key Responsibilities:
Provide day-to-day technical support and maintenance services, including troubleshooting and problem resolution
Monitor and maintain IT infrastructure, including servers, networks, and software applications
Assist in the implementation and upgrade of new IT systems and solutions
Communicate with vendors and clients to ensure technical needs are met
Write and update technical documentation and operation manuals
Participate in project planning and execution to ensure project goals are met on time
Track and report IT support incidents and problem resolution progress
Continuously learn and update technical knowledge to stay industry-competitive

Basic Requirements:
1-2 years of relevant work experience
Diploma in Computer Science, Information Technology, Computer Engineering, or a related major

-------------

Send me your resume via WhatsApp ❤

WhatsApp: (https://api.whatsapp.com/send?phone=6592377799)

I regret to share that only shortlisted candidates will be notified. www.dadaconsultants.com

EA Registration Number: R22108564

Data provided is for recruitment purposes only

Business Registration Number: 201735941W.

Licence Number: 18S9037

Job Description

• Take ownership for any problems or issues encountered by customer and act as a primary point of contact for customers, be the Customer advocate internally.
• Identify and analyse root causes for issues and identify means of preventing future occurrence. You will work closely with the consultants and engineers to resolve escalated issues quickly and effectively.
• Be empathetic to customers’ issues and seek to resolve them in a timely manner.
• Meticulous and organised in documenting customers’ questions and concerns, maintaining a database of feedback and queries from customers.
• Able to work independently in a fast-paced environment with minimum supervision.
• Sensitivity toward details and deadlines.
• Analytical and process-oriented.
• Ability to work as part of a team.
• Diplomatic and able to carry oneself professionally

Essential Skills and Experience

• Diploma, Degree, Post Graduate Diploma, Professional Degree, Engineering (Computer Science, Computer Engineering) or equivalent.
• Minimum one year experience as a helpdesk support or related role in the technology industry.
• Strong interpersonal skills with service oriented and empathetic mindset.
• Responsible with good time management and organisation skills to follow through customers’ issues.

We regret that only shortlisted candidates will be notified.

Job Description

• Working on 6nm and below advanced process project APR and Timing/PI sign-off
• Take the TOP and PM role for the complicated hierarchical chip (more than 20M inst plus 500+ macros)
• Take the Block or Block coordinator role for complex blocks
• Do early prediction for critical APR/Timing/PI issues

Job Requirements

• APR/Timing/PI hands-on/tapeout experience on complicated hierarchical chip
• With min. 8 years relevant experience
• TCL/Perl/Python/C/C++ programming skill
• Have advanced process(n6 or below) experience is a plus
• Excellent communication and team work spirit

About the company

MediaTek Incorporated (TWSE: 2454) is the world’s 5th largest global fabless semiconductor company. Joining MediaTek means becoming part of a team that powers over 2 billion ICs worldwide, enriching and enhancing everyday life. Our chipsets are integral to a wide range of products, from smartphones, mobile devices to home and IoT devices, in entertainment and multimedia products, and provide connectivity and communication solutions that keep people connected with friends and their families with access to online resources. Working at MediaTek offers you the opportunity to contribute to the world through the devices we use in our daily lives – it’s more than just a job, it’s a chance to make a meaningful impact.

Fabrica AI is reinventing how robots are developed. Currently novel robots take 5-20 years. We are building a design automation platform to bring it down to a month, and have already demonstrated significant progress by developing tile grouting robots in record time. Robotics simulation and reinforcement learning has been advancing a lot making it 1000x cheaper to train robots compared to 5 years ago, and as Jensen Huang said at Nvidia GTC 2024, "the ChatGPT moment for robotics may be just around the corner." A couple other companies are building on the same paradigm shift but we are the only ones using it to automate hardware design, not just software.

Building robots and a design automation platform together brings great synergy - the platform helps us develop robots faster than anyone else and the robots allow us to gather data and do experiments at scale. Data gathering can be done through partnerships with other robotics companies, but doing experiments is crucial for grounding the platform in reality and ensuring its usefulness. The grouting robots are already deploying daily at construction sites and bringing value to clients. We are currently negotiating sales worth around 500k USD. With manufacturing cost multiple times lower than companies using a traditional robotic arm, our robots have an ROI in weeks. Our robot is also small and simple to use, operating from a single button without the need to upload floorplans or do any complex setup. Soon we would be expanding into other simple and valuable robots for the construction industry.

We’ve raised over 2.5m USD from Hoxton Ventures, Credo Ventures, our Professor from Cambridge University, Woh Hup, and the owner of BHCC (listed construction company). We’ve 2500sqft of space in Singapore where we have over 20 team members, and 1200sqft of space in Czechia where we have our software team.

Jakub Suchanek (CEO) has an engineering degree from the University of Cambridge and experience working on self-driving cars at Wayve and machine learning at Granta Innovation and Wacker. He is a worldwide winner of NASA SpaceApps and has won bronze medals in International Olympiads in Informatics and Physics.

Ronald Luc (CTO) earned a degree in Math and Computer Science from Masaryk University, where he was a teaching assistant, and supervised several deep learning theses. He has years of industry experience in both machine learning and self driving cars. With Jakub he won TechFest Munich, one of the EU’s top hackathons; and represented Czechia at the International Olympiad in Informatics.

Keefe Wayne Teo (COO & CFO), a University of Cambridge engineering graduate, served as president of Hackbridge.io, promoting entrepreneurship in tech. He has 100+ citations in research journals and four papers on sustainable energy. He previously worked at Entrepreneur First and has business development experience from other companies.

Website: https://www.fabrica.ai/ (and various press releases, awards, etc.)
Latest Grouting Robot Demo: https://www.youtube.com/watch?v=AVWjmaMuYM0

Fabricator videos

https://www.youtube.com/watch?v=4aoQ4QaEOPQ

https://www.youtube.com/watch?v=xnENP7zWzEM

https://youtu.be/qXpkFeEidac

https://www.youtube.com/watch?v=5SBiEBLMQ9k

Your internship would revolve around real-world industry deployments taking us from a TRL of 7 to 9. You may be remunerated with a combination of salary and share options. As an SGInnovate partner company, we can offer a monthly S$3000 SGD in stipend under the SGI Summation program for undergraduates, more for masters, PhD students. The following tracks are available, you would probably be doing a couple of them up to your preference, with examples of what has been done by previous interns:

1. Mechanical experiments and design
   • Experiments - e.g. designing variations to the grout extruder to allow less waste and better reliability
   • Design - e.g. most of the upcoming v4 robot is being designed by interns with Jakub supervising them
2. Mechanical manufacturing, assembly and testing (only for R&D, our manufacturing is outsourced)
   • 3D printing - Slicing prints (often for multi-filament printing), managing and repairing printers (we have Tenlog TL-D3, TL-D5, Ender 3, Prusa i3)
   • Outsourcing manufacturing - specifying cabling, machining etc. to manufacturers
   • Machine tools - making some parts by hand when we need to quickly iterate
   • Assembly - putting in inserts, bolting parts together, waterproofing
   • Testing - testing the robot’s grout extrusion and cleaning, making minor adjustments to make sure everything is running properly and robot produces nice grout lines
3. Electrical experiments and design
   • Design - most of our PCBs have been designed by interns, aiming to minimise free wires in the robot, speed up assembly, allow easy modification where needed. Generally connecting all modules, controlling power, providing a physical user interface…
   • Experiments - e.g. sourcing and testing various motor and driver combinations to pick for our drive system
4. Electrical assembly (only for R&D, our manufacturing is outsourced)
   • Outsourcing production of cable assemblies and PCBs
   • Where necessary to make modifications - soldering PCBs, soldering power cables, crimping cables
5. Embedded programming
   • Writing object oriented C++ code
   • Keeping the code clean and maintainable
6. Robotics DevOps & Real World Industry Trials (expect to be on site 1-2 times a week)
   • Understand the whole project and run our ROS2 stack on real HW.
   • Create reproducible testing methodology and evaluate metrics on the HW.
   • Be in charge of the robots on the construction site.
   • Explore and procure new parts/new materials for robot functionality improvement

A great candidate would possess the following:

• Motivation to build a great product and great codebase using the most recent tech stack for the slowly coming robotics revolution
• Value the direct impact on the product and proximity to clients at a startup and the growth potential of a startup
• Willing to work without a very well defined job scope and willing to adapt to changes week on week
• Ability to think of metrics to measure progress and deciding based on back of the envelope calculations
• Keenness to do more than is expected, impact driven
• Excited about robotics and similar technical areas and exploring them in extracurricular projects
• Growth mindset driven

Our development process is very iterative and agile. Thus, there would not be a concrete plan more than 2 weeks ahead and your role/tasks is/are likely to evolve over time. Besides, a lot of testing has to be done on a construction site. If you like this process, you’d be a good fit for us. You would thus play a significant part in deciding how your work would contribute to our overall goals

PLEASE APPLY HERE ONLY - https://jobs.sap.com/job-invite/409693/

ABOUT SAP

As the market leader in enterprise application software, SAP empowers companies of all sizes and industries to innovate through simplification. From back office to boardroom, warehouse to storefront, on-premise to cloud, and desktop to mobile, SAP enables people and organizations to collaborate more effectively and leverage insights to stay competitive. SAP’s applications and services help customers operate profitably, adapt continuously, and grow sustainably.

PROGRAM DESCRIPTION

Within the Customer Services and Delivery (CS&D) board area, the mission of SAP Enterprise Cloud Services is to shape the future of SAP by providing a comprehensive, end-to-end managed services experience that supports customers throughout their cloud transformation journey. Our goal is to offer a range of cloud deployment options, leveraging SAP’s infrastructure, partner infrastructures, and public cloud platforms.

THE ROLE

The Technical Service Manager (TSM) plays a critical role within the SAP Enterprise Cloud Services - APJ & GCR organization as a trusted advisor, responsible for safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services. As the primary point of contact for customers in technical discussions and escalations, the TSM is tasked with developing a deep understanding of each customer’s landscape, advising on technical requirements, and addressing complex challenges throughout the customer lifecycle. This role also involves close collaboration with Customer Delivery Managers and internal delivery teams to ensure customer satisfaction through the delivery of high-quality services.

ROLE REQUIREMENTS

Key Responsibilities

• Serve as the primary technical contact for SAP Enterprise Cloud Services customers, offering guidance and support across their lifecycle.
• Gain a deep understanding of customer goals and challenges to offer tailored solutions and recommendations.
• Manage and resolve escalations related to SAP Enterprise Cloud Services customer landscapes.
• Advocate for value-added services within the SAP Enterprise Cloud Services portfolio to meet customer needs.
• Collaborate with SAP Enterprise Cloud Services delivery units to establish long-term service plans and account visions.
• Participate in on-site customer visits when necessary and support customers’ Intelligent Enterprise transformation as a technical consultant.

Education, Skills, and Competencies

• Bachelor’s degree in Computer Science, Engineering, or Information Management (or equivalent experience).
• Solid expertise and in SAP technologies (SAP certification preferred).
• Strong focus on customer service and communication, with the ability to explain technical details to non-technical audiences effectively.
• Analytical and solution-focused mindset with excellent English communication and presentation skills.
• Proven skills in managing customer escalations, process improvements, and key relationships.
• Working knowledge of hyperscalers, multi-cloud integrations, networking, and virtualization technologies (e.g., load balancers, VMs).
• Ability to perform under pressure and consistently deliver value to customers and the organization
• Experience working with international and cross-cultural teams for seamless project execution.

Work Experience

• 9+ years of SAP technology (BASIS) experience in the IT industry.
• 5+ years of customer-facing experience, with demonstrated skills in de-escalation, conflict resolution, and executive-level relationship management.
• Proven technical project management skills to handle complex customer projects efficiently and resolve issues effectively.

#SAPECS #ECS #SAPTechnicalConsultant #SAPBasisCareers

WHY JOIN US

This is an exciting opportunity to join SAP’s dynamic, international team and make a significant impact on the future of cloud services. If you're passionate about driving customer success, thrive in a fast-paced environment, and have a deep technical expertise, you will find immense satisfaction in this role. Join us and contribute to helping customers navigate their cloud transformation journeys while advancing SAP’s cloud capabilities.

If this sounds like the perfect fit for you, we look forward to hearing from you!

LOCATION

Singapore

EXPECTED TRAVEL

Expected travel requirement is 10%

SAP'S DIVERSITY COMMITMENT

At SAP, we believe that innovation thrives through the development of a diverse workforce. We celebrate and appreciate the unique competencies that each individual brings to the company.

Job Description:

1. Attend Customer Design discussions.
2. Help Customer with Network Integration Activities.
3. Network Acceptance Testing
4. Help Customer with Network Migration activities.
5. Network Monitoring after migration or integration.

Job requirements:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• Basic understanding of software development processes, IT infrastructure, or other technical fields relevant to the organisation.

Job Duties:

• Complete responsibility for all aspects of WET department / sub function or has professional leadership within the company on a broad unique subject.

• Develops new methods of problem solving for department

• Integrates work of own department with other departments. Has to consider impact of solutions to other departments and find overall solutions; can be in global environment

• Generally solves issues in principle, leaves specifics to staff

• Has full staffing responsibility

• Highest authority of subject matter content

• Balances short term and long term goals

• Balances financial, resource and people issues

• Integrates subject matter and industry expertise within a defined area

• Accountable for budget and end results for area managed including cost management.

• Provides advice and counsel related to the operation of the business to leadership teams based on deep subject matter expertise.

• Work is guided by functional strategy and area goals and operational objective.

• Sets area objectives and work plans in alignment with functional strategy.

• Ensures that procedures, processes and standards are continuously reviewed, tested and aligned with the business.

Qualification

• Bachelor degree or above in Electrical, Electronics, Mechanical, Mechatronics, Microelectronics Engineering.

• 8+ years of relevant experience in process engineering, preferably in Electronics, Electrical industry.

• Fab 12" knowledge is preferred

• Proven ability to identify, assess and solve problems

• Analytical with good interpersonal skills

• Team leader with execellent communication/coordination skill.

· Attend technical clarifications meeting and/or presentations with customers

· Perform Wake frequency calculations (WFC) calculation including Thermowell design recommendation

· Create and issue Wake frequency calculations (WFC) certificate per Sales request

· Provide technical advice to internal staff and customers

· Perform design, prepare technical drawings and documentation as per customer’s requirement

· Provide technical support and/or propose alternative technical solutions to meet customer’s requirement

· Plan and establishes work schedules and gives direction to technical support engineers

· Provide advice to problem resolution

· Liaise with sales team for customers’ technical requirements and demands

· Provide technical advice to internal staff and customers

· Other technical or company process related activities that the manager would require

· Liaise with HQ person in-charge of explosion proof (ATEX, IECEx, FM Approval,) certification in case of changes to the design and technical documentation.

Candidates must be:

• 2D AutoCAD
• Experience Industrial Piping
• Instrumentation Background
• Comfortable to communicate with subsidiary in India and also Indian Drafter.

Jobs Description & Requirements:

• Diploma in Civil Engineering or equivalent from tertiary institutions subject to Authority’s Representative’s Approval;
• Resident Technical Officer /site supervisors must be accepted by BCA under the Building Control Act / Resident Technical Officer /site supervisors shall possess at least the National Construction Certificate of Supervision (NCCS) and possesses minimum 3 years relevant work experience.
• Registered as Resident Technical Officer with BCA/IES/ACES;
• Possess at least 5 years of site supervision experience, including experience in supervision of pipe jacking works, building works and architectural elements and finishing works.
• Shall be conversant with contract administration, statutory requirements for site supervisors, quality control procedures, and submission of progress reports.
• Must be willing to do overtime or shift work if requested
• Preferably Singapore citizen or SPR
• Contract duration: 12 months

Please include the following information in the resume

1. Reasons for leaving current and/or last employment

2. Last drawn and/or current salary in Singapore Dollar

3. Expected salary in Singapore Dollar

4. Date of availability and/or Notice Period

5. A current photograph

6. Latest RTO Cert

Job Title: Marine Technical Engineer (ID8359)
Location: Bukit Batok, Singapore
Must have technical and operations knowledge on marine vessel operations & maintenance
Salary: $3400 - $5000

Job Description:
- Managing and Overseeing daily vessel operations, including movements, documents and risk management.
- Ensuring compliance for Port state.
- Handling and checking ship and cargo documents, including customs compliance for international shipment, raise purchase procurement and purchase order for vessel request maintenance and repair.
- Tracking and reviewing of approved purchase requisition for all vessel.
- Assisting relevant departments with claims such as demurrage, cargo shortage, and commercial.
- Submitting monthly statistical reports, including operating rate statistics, demurrage and voyage reporting.
- Improving ship efficiency and reduce operational risk
- Engaging and deploying sea staff for vessel assignments.
- Managing planned maintenance system (PMS) repairs and maintenance activities documentation and report filling into marine department archive.

Requirement:
- Bachelor’s degree in Marine & Offshore Engineering, Mechanical Engineering, or a related field.
- Knowledge of international maritime regulations and environmental standards.
- Minimum 3-5 years hands-on experience with vessel operations, maintenance, or technical troubleshooting.
- Willingness to travel and work in challenging environments (e.g., shipyards or offshore).
- Proficient in English (Spoken and Written) & Microsoft Office.
- Team player and able to work within time constraints.
- Strong sense of integrity and professionalism.

Accountabilities

Customer communication & relationship

Be accountable to your customer of any activity and delivery related to our Revenue Management and Dynamic Pricing business.

Communicate comprehensively to your customer on how to adopt our Revenue Management and Dynamic Pricing capabilities, especially when they rely on sophisticated business concepts.

Adapt your communication depending on your audience, people in daily business operations, management, business-oriented, technical-oriented, operations research-oriented, different cultural backgrounds.

Be a problem solver, anticipate and eliminate any roadblock to customer satisfaction and business adoption, identify and mitigate with your customer any risk on the project delivery, scope or timeline, articulate and justify accordingly the relevant alternatives and remedies.

Create and maintain customer trust.

Business acumen

Grow your background on the airline business practice, related to Revenue Management and Pricing, to Offer Management, and beyond.

Grow your knowledge of our Revenue Management and Dynamic Pricing capabilities, identify and formulate best practices.

Learn and capture the specifics of your customer’s business practice, map them to our Revenue Management and Dynamic Pricing capabilities, and formulate meaningful recommendations aiming at improving business adoption.

Train your customer on best practices.

Data science

Grow your knowledge of the science and methodology used in our Revenue Management and Dynamic Pricing capabilities.

Grow your capability of navigating through large amounts of data and representing them comprehensively to your customer.

Understand why and how our Revenue Management and Dynamic Pricing capabilities are calibrated on the customer data sets, learn how to comprehensively report on the outcomes of a calibration run and how they translate in your customer’s business practice.

Business development

Establish and maintain with your customer a business adoption roadmap, based on future needs for business support and consultancy.

Identify accordingly upsell opportunities.

Participate in pre-sales engagements, including responses to RFI/RFP, customer presentations and demos, as required.

Individual & team growth

Develop your internal network and connect to people having the relevant experience, skill and competence, which can help you grow and be even more impactful in your customer engagements.

Bridge your customer, our research and our development. Formulate, based on feedbacks collected from your customer, possible improvements of our Revenue Management and Dynamic Pricing capabilities or our professional services, and communicate them to the relevant stakeholders, from product management, science and research, implementation, or design and development.

Transform your knowledge and expertise into an improvement of our consulting methodologies, which can be learnt and reused by any consultant.

Coach your teammates on consulting skills – customer communication, business acumen or data science – with a specific focus on coaching junior consultants and newcomers in your team.

About ideal candidate

• University degree in Business or related field, or equivalent work experience.
• Has a deep knowledge of Amadeus: history, business, offer, strategy, technology and organization
• High understanding of the IT industry, preferably in the travel environment

• Assist the Technical Project Management in the negotiation of customer demands and specifications as regards to effort and cost estimates/calculations
• Develop Work flow System & manage the system for workers onsite monitoring modules.
• Lead and supervise work executed by local and off-shore resources, ensure smooth workflow in delivery of codes from development to production.
• Working experience in Singapore min. 5+ yrs experience in project management within a IT development environment with project , project planning, project deliverables, and team management.
• Knowledge in Web and Mobile development (web application & web services)
• Track development milestones closely and re-prioritize deliverables
• Remain knowledgeable of new technologies and carry out research and experimentation to best achieve good system designs
• Translate business and functional requirements into technical specifications
• The ability to communicate technical information clearly to both technical and non-technical audiences
• Work closely with team and business users to develop and improve operations processes and procedures
• Maintain technical standards and ensure adherence to best practices, frameworks, follow standards/guidelines
• Provide recommendations to achieve better system performance and efficiency
• Track, verify, and report on costs incurred for development
• Carry out other technical related duties that may be required
• Report to the Director

1. Job Summary (General Nature / Objectives of the Job):

Oversee and monitor construction activities, ensuring that all project aspects meet regulatory standards and are completed within timelines, budgets, and quality benchmarks. The role involves collaboration with contractors, consultants, and project stakeholders, focusing on site management, safety, and technical compliance in Waterfront Development construction project .

2. Key Responsibilities and Activities:

• Site Supervision: Ensure daily site inspections, monitor construction progress, and provide technical guidance.

• Quality Assurance: Verify that construction practices align with project specifications, codes, and quality standards.

• Safety Management: Enforce health and safety guidelines, conducting regular safety audits and ensuring all personnel adhere to safety protocols.

• Documentation: Maintain accurate records of project activities, including reports, permits, and inspection notes.

• Coordination: Work closely with project engineers, consultants, and contractors to resolve any site issues.

• Regulatory Compliance: Ensure all work complies with Singapore's building and environmental regulations, especially for waterfront developments.

3. Behaviors Needed to Succeed:

• Attention to Detail: Meticulously assess all aspects of construction work for quality and compliance.

• Problem-Solving: Proactively address challenges and provide practical solutions on-site.

• Adaptability: Adjust to changing project conditions and requirements with flexibility.

• Communication: Maintain clear and professional interactions with all stakeholders.

4. Personal Competencies:

• Integrity and Accountability: Uphold ethical practices and take responsibility for decisions and site outcomes.

• Team Collaboration: Work effectively with diverse teams and manage contractor relationships.

• Decision-Making: Demonstrate sound judgment, especially when unforeseen issues arise.

5. Technical Competencies:

• Knowledge of Waterfront/Marine Engineering: Understand specific requirements of waterfront projects.

• Construction Methodology: Knowledge of civil engineering, concrete works, and structural engineering related to main construction.

• Proficiency in Quality Control Standards: Familiarity with standards such as ISO, as well as local construction codes.

• Health & Safety Standards: Familiarity with safety practices and requirements on a construction site.

6. Skills & Knowledge:

• Project Management Tools: Proficiency in project tracking software like MS Project or Primavera.

• Technical Drawings Interpretation: Ability to interpret structural and architectural drawings accurately.

• Regulatory Knowledge: Understanding of Singaporean construction regulations, especially concerning environmental impact on waterfront areas.

7. Formal Education:

• Major Study/Specialist (Education): Degree or Diploma in Civil Engineering, Construction Management, or a related field. Additional specialization in Marine or Waterfront Engineering is advantageous.

8. Experience Required:

Years of Experience: Typically, 5–8 years of experience in construction, with at least 3 years in a similar role overseeing large-scale projects, especially those involving marine or waterfront development.