Total 49 support analyst job vacancies in Business Management / Project / Planning category in Toa Payoh

• Looking for a Senior Business Analyst with good experience working on developing new functionalities, workflows, dashboards in the Corporate Credit Risk domain. Preferably someone who has project management experience to independently/ pro-actively drive projects and with technical knowledge to propose application design and knows SQL to perform data analysis/ profiling. Candidates should have working experiences in Singapore in banking domain
• SME in Corporate Credit Risk
• Good knowledge and experience in Corporate Credit Risk in work flow
• Good in SQL and experience in data profiling

• Min 8 years of Business Analyst experience
• Plan the requirements elicitation phase and get alignment with the PM and client on the end-to-end delivery of the project
• Work closely with the product owner and SMEs to gain in-depth understanding of value chain, business strategy, processes, services, project roadmap and the context in which the business operates.
• Facilitate discovery workshops with the purpose of understanding the as-is process flow, pain points and desired features for to-be state
• Agree the review and sign-off process with product owner and PM
• Assess the business processes in-depth and identify opportunities to streamline the processes by reducing wastes and leveraging Salesforce features
• Work with the product owner, key stakeholders from client side and technical architect/lead to develop and review:To-Be process flows
  List of themes, epics and user stories summary
  
• Conduct technical assessment with technical architect/lead to identify custom vs standard functionalities on the proposed to-be state
• Lead product owner and sponsor in custom versus standard discussions and do a rapid POC on standard functionalities if required
• Engage product owner and key stakeholders from client side to prioritize epics and develop a release plan
• Flag the operational and technological risks for the proposed target and in-transition to-be state
• Work closely with UX designer on the prototype where project has a dedicated UX resource
• Work with the PM and the product owner to lead or participate in user story estimation sessions.
• Run requirements grooming sessions with product owner and SMEs to develop acceptance criteria for the user stories.
• Work with the technical team to break down large user stories to small sprint size stories.
• Be a point of contact for the technical team to provide clarification on user stories where required.
• Foster collaboration between business stakeholders, subject matter experts, technical architect/lead, developers and testers

We're in search of a Business Analyst who will act as a crucial link between our company and our customers. Your role will entail a combination of analytical thinking and exceptional customer service to assist clients in diagnosing and resolving technical issues. Additionally, you will have the opportunity to create and implement plans for improving customer support and utilizing insights from support issues to influence future product designs and business processes.

We're seeking a natural problem-solver who enjoys assisting others and can easily explain technical details. As the guardian of our customers' trust, you'll be responsible for providing them with prompt and accurate solutions to their technical issues. If this sounds like you, we'd love to meet you!

Responsibilities

• Provide the first level of support, work with and ask customers targeted questions to quickly understand and diagnose root cause of the issue, troubleshoot and/or escalate to the relevant teams.
• Research and identify solutions to common issues; document and maintain a knowledge base for Frequently Asked Questions so that end-users can look up solutions independently.
• Develop mitigating and/or preventive solutions to optimize efforts spent on customer support, including establishing problem solving guidelines, checklists, or other materials to improve response to recurring or routine user problems.
• Generate summary reports; analyse and present support trends and patterns to inform business needs or technical requirements.

Qualifications:

• Diploma or Bachelor’s degree in any field. Strong interest in working with computer applications and software.
• 3-5 years of proven experience in a Business Analyst or similar role, preferably within professional services or client-facing environments.
• Strong critical thinking and problem-solving skills: even when you do not have the solution to the problem, you know how to get the solution; this includes the ability to know what questions to ask
• Exceptional interpersonal and communication skills: able to articulate effectively in writing and verbally
• A quick learner and displays high willingness to learn
• Attitude: possess determination and commitment to strive towards excellence in everything you do. No detective leaves a case unsolved.
• Able to work independently and as a team: able to support multiple requests concurrently, able to multi-task and stay organized in a fast-paced environment.
• Possess a keen interest to pursue a career in tech. Those without tech experience are welcome to apply, subject to certain job roles where some tech experience may be required.

Benefits

• Opportunity to work with a high-value enterprise-level software that applies cutting edge AI-based optimization technology.
• Hone your ability to apply analytical & technical skills apart from a pure customer service role.
• Mentorship to manage internal and external stakeholders.
• Diverse opportunity for career advancement

Description

We are looking for an experienced Senior Business Analyst to play a pivotal role in bridging the gap between our organization and our clients within the professional services sector. In this role, you will apply your analytical expertise and outstanding client engagement skills to identify and resolve business and technical challenges while driving improvements in our service delivery processes. Additionally, you will leverage insights from client interactions to enhance business strategies and operational efficiencies.

We are seeking a solution-oriented professional who enjoys collaborating with clients and can effectively communicate complex business and technical concepts. As a trusted advisor to our clients, you will be responsible for delivering prompt, accurate solutions that meet their needs. If you excel in a dynamic environment and are passionate about making an impact, we would love to hear from you.

Responsibilities

• Act as the primary point of contact for clients, working closely with them to understand and diagnose business challenges, troubleshoot issues, and escalate as necessary.
• Research and develop solutions for common business and operational challenges; create and maintain a comprehensive knowledge base that empowers clients to address routine issues independently.
• Implement preventive measures and solutions to streamline service delivery, including developing best practices, guidelines, and checklists to improve response to recurring challenges.
• Generate reports and analyze client data to identify trends and insights, providing actionable recommendations that shape future business processes and service offerings.

Qualifications:

• Diploma or Bachelor’s degree in any field. Strong interest in working with computer applications and software.
• 5-7 years of proven experience in a Business Analyst or similar role, preferably within professional services or client-facing environments.
• Strong analytical and problem-solving skills, with the ability to quickly understand and resolve complex business challenges.
• Exceptional communication and interpersonal skills, capable of articulating business and technical solutions to both clients and internal teams.
• Proficient in data analysis and reporting tools, with experience in delivering insights to support business decisions.
• Self-motivated and able to manage multiple projects and priorities in a fast-paced environment.
• Familiarity with professional services workflows, as well as experience with Agile or Scrum methodologies, is a plus.

Benefits

• Opportunity to work with a high-value enterprise-level software that applies cutting edge AI-based optimization technology.
• Hone your ability to apply analytical & technical skills apart from a pure customer service role.
• Mentorship to manage internal and external stakeholders.
• Diverse opportunity for career advancement

Qualifications and Skills

• Bachelor's degree in Business Administration, Computer Science, or a related field.
• Proven experience as a Business Analyst in the insurance industry.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Proficiency in using business analysis tools and techniques (e.g., UML, BPMN).
• Knowledge of insurance products, processes, and regulations.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.

Additional Requirements (Preferred)

• Certification in Business Analysis (e.g., CBAP, IIBA)
• Experience with Agile methodologies (e.g., Scrum, Kanban)
• Knowledge of insurance technology platforms and systems

Purpose of the Role

The Program Office Associate is responsible for supporting the Program Office on business management and to monitor status of projects/initiatives, collate information and assist in report preparation, and providing updates to management. He/she also drives and supports on staff engagement and development activities across Technology and Operations.

Role Attributes

• Oversees administration needs of the Program Office on projects/initiatives, staff engagement and development to support overall T&O group strategies.
• Key Responsibilities
• Provide business management and project management support (strategic projects).
• Drive Tech and Operations annual Budget planning exercise
• Follow-up on management actions/ track project status and timeline to ensure regular and timely progress update from relevant responsible parties.
• Identify and escalate medium and high risk/issues to Head of Program Office from progress updates received
• Organise, coordinate and facilitate T&O meetings (e.g. management meetings, townhalls etc). Work with multiple stakeholders to prepare agenda and presentation deck.
• Build and maintain effective relationships with project teams as well as extended stakeholders, including sponsor, business representatives and other projects and programs.
• Responsible for improving employee engagement index by conceptualizing and implementing various employee development and engagement activities.
• Initiate and implement innovative team building and collaborative initiatives.
• Responsible to develop and implement communications, events and engagement plan.
• Leading and/or supporting the development and delivery of internal communication plans and materials.

Requirements

• Strong stakeholder engagement and management experience as well as political awareness
• Strong in organizing, adaptable to dynamic changes and excellent in follow-through.
• Relationship management skills with key stakeholder
• Experience with projects and events management preferred.
• Understanding of insurance and IT an added advantage
• Fresh Graduates (Bachelors in Information Technology or others)

DUTIES & RESPONSIBILITIES:

Project management

Scope:

- Business operation: Accounting, Logistics mainly

- IT system: Navision(current) and D365(future), also peripheral systems and interfaces are included.

Management:

- Organizing Business requirements: List up requirements from the viewpoint of daily operations, legal requirements including future situation, and prioritize those items with project members

- Organizing Business transition: coordinate with IT vendors, support the transition design, promote the transition tasks, and implementing quality management

- Lead to implement to target companies

- Risk control: check risks, prepare countermeasures and contact and consider making the situation better with key persons

- UAT: create UAT lists, explain the contents of those to users and lead the UAT and complete the UAT phase

- Training: overall implementation of user training, including preparation and promotion

- Skill transfer: after the go-live, create documents, share those with target companies and IT vendor

Operations:

- WBS: create and maintain the list with IT vendors

- ToDo & Issue list: create and maintain the list, monitoring the status of each task with IT vendors

- Meetings: set up and facilitate meetings and create meeting minutes

- Report: report to supervisors the project status and forecasts periodically in each communication channel, including budgeting and workloads

Education and Qualifications:

Bachelor's degree or above in IT related field

Practical Experience:

At least 4-5 years relevant experience

Professional Business Skills:

Knowledge and skills for:

IT areas of D365/Dynamics AX (to communicate with IT vendors)

General accounting knowledge (to communicate with accounting staff)

Interpersonal & Social Skills:

Good interaction with people

Able to communicate concepts and ideas well.

Strong written and verbal communications, Logical thinking

Able to work independently as well as work in the team

Computer Skills:

Basic skills of MS Office (Teams, PowerPoint, Excel etc.)

Other Requirements:

Understand Japanese business culture,

Working experience in Japanese industry will be an advantage

We're in search of a Business Analyst who will act as a crucial link between our company and our customers. Your role will entail a combination of analytical thinking and exceptional customer service to assist clients in diagnosing and resolving technical issues. Additionally, you will have the opportunity to create and implement plans for improving customer support and utilizing insights from support issues to influence future product designs and business processes.

We're seeking a natural problem-solver who enjoys assisting others and can easily explain technical details. As the guardian of our customers' trust, you'll be responsible for providing them with prompt and accurate solutions to their technical issues. If this sounds like you, we'd love to meet you!

Responsibilities

• Provide the first level of support, work with and ask customers targeted questions to quickly understand and diagnose root cause of the issue, troubleshoot and/or escalate to the relevant teams.
• Research and identify solutions to common issues; document and maintain a knowledge base for Frequently Asked Questions so that end-users can look up solutions independently.
• Develop mitigating and/or preventive solutions to optimize efforts spent on customer support, including establishing problem solving guidelines, checklists, or other materials to improve response to recurring or routine user problems.
• Generate summary reports; analyse and present support trends and patterns to inform business needs or technical requirements.

Qualifications:

• Diploma or Bachelor’s degree in any field. Strong interest in working with computer applications and software.
• 3-5 years of proven experience in a Business Analyst or similar role, preferably within professional services or client-facing environments.
• Strong critical thinking and problem-solving skills: even when you do not have the solution to the problem, you know how to get the solution; this includes the ability to know what questions to ask
• Exceptional interpersonal and communication skills: able to articulate effectively in writing and verbally
• A quick learner and displays high willingness to learn
• Attitude: possess determination and commitment to strive towards excellence in everything you do. No detective leaves a case unsolved.
• Able to work independently and as a team: able to support multiple requests concurrently, able to multi-task and stay organized in a fast-paced environment.
• Possess a keen interest to pursue a career in tech. Those without tech experience are welcome to apply, subject to certain job roles where some tech experience may be required.

Benefits

• Opportunity to work with a high-value enterprise-level software that applies cutting edge AI-based optimization technology.
• Hone your ability to apply analytical & technical skills apart from a pure customer service role.
• Mentorship to manage internal and external stakeholders.
• Diverse opportunity for career advancement

Position Purpose

1. To beef up the supply chain financing solutions team with Business Analyst to work on projects and application support of Connexis Supply Chain (Front Office & Back Office Application) global releases.

2. To work with Product Managers and Operation users from all the regions (APAC/EMEA/NAR/India/Indonesia) on the requirements gathering, impact analysis and functional specifications for the enhancements and issues reported in production. CSC Business Analyst is also responsible to define the test scope of SIT, UAT, and NRT and validating test outcomes with the users and testers.

Responsibilities:

Direct Responsibilities

1. To ensure the business/operational objectives of the new business requirements are well defined via:

2. Performing systematic business analysis,

3. Validating business requirements to align with business/operations needs as well as IT architecture and security standards.

4. Designing functional solutions & user workflows and documenting Functional Specifications.

5. To walkthrough requirement and proposed solutions to all stakeholders and get them reviewed and signoff.

6. To develop SIT/UAT/NRT scope and approach. To guide the Testing team in writing test scenarios/cases and review to get signoff from stakeholders. To rationalize test cases when needed to match with available resources and target timeline.

7. To validate SIT test results produced by the testing team to signoff.

8. To assist users in planning/executing UAT, analyzing defects, and defining defects priority for fix delivery by the development team.

9. Work closely with business teams to prepare and verify solution documents for Doc Trade based on the functional specifications.

10. Documenting/reviewing user manuals and release notes as required

11. Assist in providing tactical/strategic solutions for new client requirements

12. Assist in the conversion/migration exercise where necessary

13. For production defects, perform functional analysis and propose solutions.

14. Ensure Bank compliance policies and CIB ITO APAC standards/practices are strictly followed.

Contributing Responsibilities

To participate in technical design reviews and contribute to improving the overall solution offered.

Technical & Behavioural Competencies

1. Strong functional & business analysis skills with the ability to communicate and bridge between business/operations & IT.

2. Good functional experience in Supply chain/Trade/Electronic invoicing applications. x Good team player with great commitment and attitude.

3. Good communication and coordination skills among multiple teams that are cross-cultural and cross country.

4. Ability to work independently.

5. Familiar with standard formats such as XML, SWIFT, EDIFACT, ISO20022 & data transformations.

6. IT Design and development exposure is a definite plus.

7. Fluency with reading/speaking in Mandarin/Cantonese language is added advantage to liaise with North Asia stakeholders.

Specific Qualifications (if required)

Graduate degree in IT/Computer Science or equivalent

Minimum 6 years of experience in Corporate Banking environment with last 3-4 years as Trade Finance or supply chain Finance IT Business Analyst.

Description

We are looking for an experienced Senior Business Analyst to play a pivotal role in bridging the gap between our organization and our clients within the professional services sector. In this role, you will apply your analytical expertise and outstanding client engagement skills to identify and resolve business and technical challenges while driving improvements in our service delivery processes. Additionally, you will leverage insights from client interactions to enhance business strategies and operational efficiencies.

We are seeking a solution-oriented professional who enjoys collaborating with clients and can effectively communicate complex business and technical concepts. As a trusted advisor to our clients, you will be responsible for delivering prompt, accurate solutions that meet their needs. If you excel in a dynamic environment and are passionate about making an impact, we would love to hear from you.

Responsibilities

• Act as the primary point of contact for clients, working closely with them to understand and diagnose business challenges, troubleshoot issues, and escalate as necessary.
• Research and develop solutions for common business and operational challenges; create and maintain a comprehensive knowledge base that empowers clients to address routine issues independently.
• Implement preventive measures and solutions to streamline service delivery, including developing best practices, guidelines, and checklists to improve response to recurring challenges.
• Generate reports and analyze client data to identify trends and insights, providing actionable recommendations that shape future business processes and service offerings.

Qualifications:

• Diploma or Bachelor’s degree in any field. Strong interest in working with computer applications and software.
• 5-7 years of proven experience in a Business Analyst or similar role, preferably within professional services or client-facing environments.
• Strong analytical and problem-solving skills, with the ability to quickly understand and resolve complex business challenges.
• Exceptional communication and interpersonal skills, capable of articulating business and technical solutions to both clients and internal teams.
• Proficient in data analysis and reporting tools, with experience in delivering insights to support business decisions.
• Self-motivated and able to manage multiple projects and priorities in a fast-paced environment.
• Familiarity with professional services workflows, as well as experience with Agile or Scrum methodologies, is a plus.

Benefits

• Opportunity to work with a high-value enterprise-level software that applies cutting edge AI-based optimization technology.
• Hone your ability to apply analytical & technical skills apart from a pure customer service role.
• Mentorship to manage internal and external stakeholders.
• Diverse opportunity for career advancement

Business Analyst

Singapore

To gather and elicit business requirements, collating and preparing data, performing analyses and making recommendations to assist the company / project(s) in developing business and improving operations.

• Perform requirements elicitation & analysis. Gather business and system requirements from clients.
• Assist Project Manager in project scoping, estimation & planning, and in managing project change requests.
• Effectively communicate and collaborate with a cross-functional development team. Work with the UX/UI team for design and screen mockups / wireframes.
• Write test scenarios for UAT. Support clients during the UAT phase.
• Serve as a liaison between stakeholders to ensure requirements are fully understood and are specified in detailed manner.
• Create system / feature requirements specifications, user story / backlog, business rules, and wireframe(s) for complex user stories.
• Develop documentation throughout the software development life cycle (SDLC).

Requirements

• Bachelor degree in IT / Computer Science or equivalent.
• At least 02 years of working experience in BA role (handling business requirements directly from business users). Excellent in written communication in English language.
• Knowledge of software development process, especially software requirement analysis.
• Experience in the process of testing and people training.
• Strong communication and interpersonal skills.
• Competent presentation and documentation skills.
• Good analytical and critical thinking.
• Growth mindset: embrace the challenge and learn.
• Willingness to listen, calm down, and patiently champion ideas to others.

As a Senior Business Analyst in the Assembly and Test Manufacturing Central Team (AT MCT) Control Systems Management team at Micron, you are responsible for identifying new system needs, investigating possible solutions and implementing system solutions. You will be on the forefront of Micron manufacturing systems innovation and discovery. Your responsibilities include, but are not limited to:

• Assist IT and procurement in decisions related to external solution providers
• Assist IT and manufacturing with the identification of system requirements to meet business and process needs.
• Help shepherd system enhancement/replacement projects through conception, requirements gathering, development, acceptance testing and implementation.
• Perform analysis with partners to identify issues and create a transformation plan
• Collaborate to lead business activities related to improvement opportunities or large initiatives, including leading current state process discovery sessions, gathering requirements, modeling processes, analyzing impacts, develop validation methods, and supporting the implementation of improvements
• Deliver innovative solutions, internally or externally sourced, that increase business value by embracing standardization, simplicity, as well as automating for speed, accuracy, alignment, and sustainability
• Participate in the decision-making process to identify the best solutions for Micron. This includes the collection of requirements and helping IT to analyze solutions vs the requirements
• Operate as an expert with respect to Micron’s vendor communications and security protocols
• For chosen external solutions, collaborate with the provider to become proficient in that solution to be able to perform as a Business Analyst as the project moves forward
• Collaborate with IT and the vendor to identify and close gaps between system capabilities and business requirements
• Teaming with the business and IT to develop and maintain a systems roadmap for the global backend at Micron
• Collaborate with all partners to ensure projects and work items are operationally ready within established timeframes and budget
• Identify and track overall project achievements, technical challenges, lead times and risk mitigation plans
• Monitor key performance metrics and participate in actions that support successful performance to plan
• Coordinate complex, multi-function projects requiring engagement of people across multiple sites and lines of business

Requirements:

• Bachelors in IT, Computer Science, Data Science, Physics, Mathematics, Electrical, Electronic, Manufacturing Engineering/Management
• Good knowledge of semiconductor Assembly & Test process and Key Manufacturing Systems
• More than 1 year of experience as a business analyst in a related field
• > 3 years of collaboration with Manufacturing and IT teams
• Experienced in collaborating with a global team across various time zones, including travel and off hour schedules
• Experienced with business process, business analysis, and project management Best Known Methods, especially pertaining to system processes and IT projects
• A proactive problem solver that communicates openly; take the initiative to assume added responsibilities.
• Has high level of self-motivation.
• The ability to be team oriented with a solid focus on effective team dynamics.
• Excellent verbal and written communication.
• Demonstrable ability to quickly learn new concepts (Team Center and Critical Manufacturing (CMF) learning curves are key)

About Sembcorp Industries

Sembcorp Industries (Sembcorp) is a leading energy and urban solutions provider, led by its purpose to drive energy transition.

Headquartered in Singapore, Sembcorp delivers sustainable solutions to support energy transition and urban development by leveraging its sector expertise and global track record.

Sembcorp has a balanced energy portfolio of 21.2GW, with 14.4GW of gross renewable energy capacity across 10 countries*.

Its urban development projects span over 14,000 hectares across Asia and have generated over 377,000 employment opportunities and attracted close to US$50 billion of investment capital.

Sembcorp is listed on the main board of the Singapore Exchange. It is a constituent stock of FTSE Russell Index, MSCI Singapore Index, Straits Times Index as well as sustainability indices including FTSE4Good Index, iEdge SG ESG indices and several MSCI ESG indices.

For more information, please visit www.sembcorp.com.

PURPOSE AND SCOPE

The Business Operations Analyst plays a crucial role in ensuring the smooth and efficient functioning of Sembcorp Solar’s operations. This involves identifying inefficiencies and bottlenecks in existing processes and then developing strategic plans to streamline operations. The role resides within the Business Excellence Unit and will work on cross-functional projects.

KEY ROLES AND RESPONSIBILITIES

• Establish and implement processes to ensure that business functions work effectively.
• Support the business to effectively manage and resolve cross-functional issues.
• Monitor key performance indicators and develop analytical tools to track business improvement initiatives.
• Ensure that proper governance framework is adopted, implemented effectively, and streamlined across the business.
• Plan and execute initiatives to drive waste elimination and continuous improvement in business processes and operations. Collaborate with cross functional teams to ensure successful implementation of the initiatives.
• Perform other duties and responsibilities as required to support operational issues.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Engineering / Business or a related field.
• Experience in leading business process improvement programs.
• Experience working in cross-functional teams and collaborating with stakeholders from different departments.
• Knowledge of solar PV systems can be advantageous.
• Familiarity with specific industry trends and metrics relevant to the solar PV industry can be advantageous.
• Certified Lean Practitioners or familiarity with LEAN concepts can be advantageous.

SKILLS/COMPETENCIES & PREFERRED CHARACTERISTICS

• Analytical thinker with good problem-solving skills.
• Have a growth mindset and nimble learning agility to identify and drive new thinking.
• Ability to communicate effectively and build partnerships with stakeholders to gain buy-in, alignment, and support for operational excellence initiatives.
• Strong project and process management skills, with ability to handle multiple priorities concurrently.
• Passionate about the renewable energy industry.

At Sembcorp, our shared corporate behaviors underpin all the work that we do in building a sustainable future:

Institution-first Mindset – Put the interest of the Group ahead of individual interests.

Collaboration – Deliver through collaborating across markets, businesses and functions.

Accountability – Hold team and self accountable to deliver on our commitments.

• Collaborate with stakeholders to gather, analyze, and document business requirements, translating them into functional specification
• Evaluate current business processes and workflows, identify areas for improvement, and suggest solutions to streamline operations
• Facilitate meetings and workshops with business users, IT teams, and external vendors to ensure clear communication and understanding of business needs.
• Conduct data analysis to support decision-making, creating reports, dashboards,Possess a degree in Computer Science/Information Technology or related fields.
• Financial services industry experience in Asset Management is preferred.
• Possess working experience as a senior/lead business analyst for analytics projects in Asset Management.

*This position is based in ST TPY Office.*

Job Scope

The Business Analyst is a functional expert on a specific business process as well as the applications automating these business processes.

The Business Analyst is mandated for maintenance of functional design in collaboration with:

• Business Enterprise Architect and/or Business Domain Expert when applicable
• Business key users for specific Applications (Cloud & non-Cloud)

And ensure that Applications delivered from DTIT development team or Cloud suppliers are compliant to the functional design.

Key Accountabilities:

- Ensure that the user acceptance test plan is available and published, drafted at the user requirement analysis phase and finalized at functional general documents step.

- Requests InfoSec team for conducting dynamic security test.

- Ensure user acceptance criteria systematically addressed in the IT testing scope.

- Performs user requirement analysis and creates/updates functional specifications, with the involvement of DTIT Business Domain Experts & Architects if required.

- Records new change requests and creates all related CRs required to carry out the initial request. Group change requests into master releases and ensure planning & execution.

- Classify and bring changes to CAB for validation.

- SOX/ABC governance compliancy.

- CR Analysis and impact assessment (when applicable, extended to multiple applications / cross domains impact).

- Coordinates cross-functional change request for his/her business domain.

- Data Integrity assurance.

- Ensures completeness of test cases.

- Responsible to define release content in collaboration with users.

- Executes functional tests.

- System integration test coordination for the whole end to end solution (for scope impacting multiple applications / cross domains).

- Functional incidents & problems resolution – Functional Subject Matter Expert.

- RTP requests & approval from business.

- For new releases & functionalities, ensures support training packages and training are performed, service criticalities and specificities, service level objectives and all stakeholders are identified.

- Management of PO/PR/contract setup/legal and supplier negotiation.

Requirements:

• Bachelor's degree in Electronics, computer engineering or similar
• 10 years in semiconductor field
• Expertise in software automation in semiconductor manufacturing.
• Expertise in SECS-GEM standards, Applied Material Cellworks or equivalent platform,
• Good knowledge in Advanced Process Control domain in semiconductor manufacturing.
• Skills on scanning, knowledge of equipment and tools in semiconductor manufacturing.
• English business proficiency
• Team-working, ability to work in a multi-cultural environment
• Availability for intercontinental travelling
• Ability to define and manage action plans and projects
• Microsoft office suite

Key Responsibilities:

• Review KYC information & documents of clients in accordance to the Bank’s AML/KYC standards
• Reach out to clients for AML/KYC information and documents, and closely follow up for receipt
• Coordinate and liaise with Business Support Unit for timely completion of AML/KYC renewals
• Follow up with Relationship Managers on pending transaction monitoring alerts to ensure that they are disambiguated by relationship managers within defined timelines
• Support the IBC team to drive global / regional / local IBC initiatives

Qualifications

• Bachelor's degree
• Understand AML / KYC requirements
• 2 years’ experience in KYC related role
• ONLY SINGAPOREAN

Interested candidate please forward your resume to my email

[email protected]

1. Someone who has banking background and knowledge in banking products (eg. loans, deposits, credit cards, credit risks, market risks etc.)
2. Business Analyst from business background
3. Good in using SQL and have analytic skills - need to write SQL queries to pull out big data and to understand (analyse) the data which are pulled out – is a must
4. Someone who has risk background (bank) would be advantage
5. Able to do user testing, write test cases and do testing for large volume of data

Overview:

Our healthcare client is leading an AI Lab, pioneering in the field of artificial intelligence. Their mission is to

revolutionalise the way AI models are developed and deployed, making it accessible and efficient for

healthcare use. They are committed to creating an AI platform that empowers data scientists and

engineers to bring their AI models from conception to production seamlessly.

As a business analyst, you will act as the bridge between IT and the business using data analytics to

assess processes, determine requirements, and deliver data-driven recommendations and reports to

executives and stakeholders.

Job Responsibilities

• Engage with product management team, clinical leaders and users to understand how data-driven changes to process, services to improve efficiencies and add values.
• Interpret trends and patterns in a complex data set, drawing conclusions and providing actionable insights.
• Assist in designing, documenting, and maintaining system processes.
• Report on common sources of technical issues or questions and make recommendations to the team.
• Constantly be on the lookout for ways to improve monitoring, discover issues, and deliver better value to the business.

Job Requirements:

• A bachelor’s degree in business or related field.
• A minimum of 3 years experience in business analysis or a related field
• Training will be provided for candidate without prior experience
• Background in AI, Machine learning, or related field is highly desirable
• Exceptional analytical and conceptual thinking skill

HOW TO APPLY:

If you are interested in the role, please send in your resume in Microsoft Word format by clicking “Apply Now”

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform that only short-listed applicants will be notified.

Carol Tan Choon Gek (Chen Chunyue)

Registration number: R23113984

EA Licence No: 12C6253

We are seeking an enthusiastic and fresh Business Support Executive to join our organization and play a key strategic role in driving our business operations and ensuring organizational growth and success. The ideal candidate will be a front facing candidate that is highly teachable and open to new experiences.

Key Responsibilities:

1. Develop and implement strategic plans to drive business growth and expansion.

2. Oversee and optimize key operational processes to ensure efficiency and effectiveness.

3. Collaborate with executive team members to align business strategies and goals.

4. Identify and capitalize on business opportunities to enhance competitiveness and market presence.

5. Join cross-functional teams to achieve performance targets and deliver results.

6. Monitor and analyze business metrics and KPIs to measure performance and drive continuous improvement.

7. Manage and allocate resources effectively to support business operations and initiatives.

8. Build and maintain relationships with key stakeholders, partners, and clients to foster business growth.

9. Stay abreast of industry trends and developments to guide strategic decision-making.

10. Ensure compliance with regulatory requirements and ethical standards in all business activities.

Qualifications:

1. Proven experience as a Business support executive or similar executive role.

2. Strong strategic planning and business development skills.

3. Coachability and drive to succeed

4. Demonstrated success in driving business growth and operational excellence.

5. Excellent communication, negotiation, and interpersonal skills.

The Business Operations Analyst role requires the incumbent to interact across business functions both within and outside the Business Operation Division, to support overall development and execution of key business processes and Strategy roadmap within Ingram Micro. Involve in business unit initiatives to increase operational efficiencies. Key focus will include:

• Drive projects for ASEAN HK for all the Program Rollouts based on 3 Year Strategic Roadmap.
• Ability to work for the core objectives with country Senior Leaderships and Regional IT Teams.
• Ability to drive projects and being able to articulate Internal Applications and processes.
• Design and transform business requirements into solutions.
• Steward the development and implementation of efficient and effective processes, by being the process owner of the order-to-cash process and by working closely with Finance, Procure-To-Pay, Supply-Chain-Execution process owners, both within Singapore and ASEAN, working with Regional and Global teams.
• Organize and manage all analytical reporting activities for Business Operations division to provide accurate information about sales, procurement, warehouse and vendor management and the performance of the company in the most efficient way.
• Champion of Internal ERP System and other subsystem (included but not limited to EDI and E-commerce, B2B, B2B2C) remediation and new deployment through business requirement assessment, in collaboration with P2P, FIN and SCE process owners.
• Have solid understanding of Order to Cash Processes in Distribution Industry and be able to articulate business inputs into requirements and work with Technical teams and local country business to achieve operational efficiencies.

Major Responsibility: Business Operations and Data Analytics

• Establish, continuously evolve consistent Business Operations and Reporting to support better intelligence and decision making.
• Work with business operation and BU to collect, analyze, and evaluate data to track business operation performance and important developments related to operation. Develop appropriate metrics and build and automate dashboards to monitor business performance
• Drive execution of new business tools & workflow adoption rates, whilst identifying best in class deployment strategies & tactical plans.
• Actively participate in cross functional teams to evaluate adoption of new business models set or transformation of old models
• Actively participate in key data driven projects across the business, provide insight using BI to assist formulating business plans.
• Good Hands on and Understanding for Reporting and Power BI: Understanding on Query Languages (SQL, MS Access)
• Understanding on Automation (SQL Stored Procedures, SSIS, APIs)
• Reporting/Data Visualization Tools (Excel, Power BI, etc.)

Major Responsibility: ERP Champion

• Lead ASEAN business Projects by working closely with business teams. Prepare requirement documents, liase with Regional Teams and help business to manage the projects and move them to closure.
• Coordinate with other functions super users to seek optimized deployments, agree common utilization tracking & best practices.
• Develop Project training plans, plan and organize new program trainings for BU.
• Coordinate with Global ERP / IS teams to ensure correct business alignment and milestones are achieved.

Major Responsibility: PMO (Sub Region & Global Initiatives)

• Working closely with Business Operations to continuously improve business processes.

Requirements:

• 5+ years project execution experience, with strong background of IT markets with Master’s degree.
• Ability to execute the IT Roadmap and work with Senior Leadership to execute the Business demands.
• Have prior experience on Distribution Industry business processes.
• Strong interpersonal & communication skills, with the ability to communication across all levels within a global organization, proving balanced and objective statements, with strong negotiation skills
• Proven ability to resolve complex problems with minor leadership direction, apply pragmatic judgment in remediation solutions & execution
• Self-motivated with a team spirit, sets realistic & achievable goals, objectives & timelines
• Cross culturally aware to adjust influencing & negotiation skills without compromising to the objective
• Advanced analytical skills with high attention to detail
• Highly adaptable in a fast-paced environment, ability to transition from Strategy to Hands-On mentality to deliver success criteria.

• 7-12 years of experience in Banking industry.
• Experience as a business analyst in leading banks and delivered projects, programs of large scale.
• Should have good communication skills and capability to drive senior stakeholders with minimal supervision.
• Good to have experience in data migration & reconciliation, data analytics, AML, KYC, compliance domain.
• Past experience in handling transaction monitoring applications.

• Deliver comprehensive documentation of system requirements, conduct thorough analysis of existing systems, and propose effective solutions to enhance efficiency.

• Collaborate with stakeholders to understand their needs, translate business requirements into technical specifications, and ensure alignment between technology solutions and organizational goals.

• Develop detailed system design specifications based on gathered requirements, outlining the data flow and functionality of the proposed solution.

• Evaluate existing systems, identify areas for improvement, and recommend modifications or enhancements to increase efficiency and effectiveness.

• Work closely with development teams, project managers, and end-users to ensure the proposed solutions align with business objectives and user needs.

• Assist in the testing phase by creating test cases, conducting system testing, and facilitating user acceptance testing to ensure solutions meet quality standards.

• Support the implementation phase by collaborating with development teams and providing guidance to ensure smooth deployment of new systems or enhancements.

• Contribute to project planning by estimating timelines, resource requirements, and potential risks associated with system development and implementation.

Job Responsibilities:

Sitting within Information Technology Department, the Business Systems Analyst is responsible:

• Manage the functional requirements and UI/UX aspects of the project.

• Analyse the customer’s needs, scope the problem and develop use case to address the problem.

• Map and review the business requirements to technical design.

• Document requirements, source and evaluate alternatives, and recommend solution that best fits the customer’s needs.

• Work with the customer’s users to ensure smooth deployment and adoption of new solution.

Technical Skills Set and Experience:

• Write clear and articulate technical documentation.

• Prepare end user documentation (functional specification, training manual, user manual, business process flows etc) on the operation or maintenance of IT systems.

• Assist with the documentation of technical design, specification, and technical solution.

• Ability to interact with SMEs (Subject Matter Experts) and have a good basis of technical understanding.

• Gather user feedback to update and improve documentation content.

• Maintain document repositories used by project teams and assist with project documentation as needed.

Requirement:

• Tertiary Education in relevant fields is preferred.

• Hands-on experience in full project development life cycles.

• Past track record in business analysis, application solutioning and design.

• Analytical, conceptualisation and problem-solving skills.

• Ability to model business requirements in business process modelling tool.

• Pro-active, resourceful, and self-motivated to innovate and take smart risks to achieve business goals.

• Ability to facilitate discussions/workshops to elicit, manage and prioritise key business needs.

• Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges.

• Knowledge in one of the following areas will be added advantage: Agile Methodology, Cloud Technologies, Container Technologies, and Knowledge Management.

• Knowledge in Singapore government securities will be an added advantage.

• Knowledge of Singapore Authority procurement and governance processes will be an added advantage.

• Knowledge of design thinking and workshop facilitation will be an added advantage.

• Results and customer oriented.

• Team player with strong organization and people handling skills.

• Good communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders.

Join Our Team at Appvantage in Singapore!

Are you ready for an exhilarating new journey with us?

At Appvantage, we're not just a team; we're a passionate community of digital strategists, designers, and developers. Our expertise shines through as we tackle major digital projects for global corporations across the Asia & Pacific region, particularly in the automotive industry.

Why Appvantage?

We are proud to be recognized as a leading workplace in the technology sector. Appvantage has received accolades and has been named on the prestigious "Singapore Best Workplaces™ in Technology List". This "Great Place to Work" certification is a collective achievement that we are all proud of, as it reflects our shared commitment to creating a supportive, empowering, and inclusive work environment. Join us and be part of a dynamic team dedicated to innovation and excellence.

Job Description

As we continue to expand and drive innovation, we are seeking a dynamic and experienced IT Project Manager cum Business Analyst to join our team in Singapore. Here's a glimpse of your responsibilities:

Cultivate Connections: Foster strong relationships with clients, vendors, and partners while ensuring that project implementations meet our stringent quality standards.

Project Support: Collaborate with Project Directors, Senior Project Managers, or other Project Managers in various aspects of project management, including:

• Crafting proposals and quotations, and skillfully negotiating with clients.
• Managing project implementation plans and budgets.
• Defining project deliverables at each milestone.
• Vigilantly monitoring progress and taking proactive measures when needed.

Requirement Elicitation and Analysis: Collaborate closely with Clients, product owners, stakeholders, and end-users to gather, analyze, and document detailed business requirements, user stories, and acceptance criteria. Translate business needs into actionable tasks for the development team.

User Story Creation: Translate business requirements into clear and concise user stories that outline the who, what, and why of each feature or functionality. Craft user stories with well-defined acceptance criteria that are understandable by both technical and non-technical team members.

Cross-functional Collaboration: Act as a liaison between the development team and business stakeholders. Facilitate effective communication and collaboration to ensure a shared understanding of requirements and project progress.

Quality Assurance: Oversee QA/QC activities to ensure successful and timely project delivery, aligning precisely with client expectations.

Documentation Guru: Prepare a variety of project documentation, including Minutes of Meeting, Requirement Specifications, Design Specifications (or Understanding Documents), Training and User Manuals, Release Notes, and Project Status Reports.

Versatile Contributor: Take on additional duties and responsibilities as assigned.

Job Requirements

1. Educational Background: Bachelor’s Degree in Information Systems or Business.
2. Experience: Minimum 3 years’ experience in the IT industry is preferred.
3. Softskills: Excellent communication, problem solving, time management and critical thinking skills are essential.
4. Tech-Adept: Proficiency in Microsoft Office (Excel, Word, PowerPoint, MS Teams), Jira.
5. Attitude: You're organized, meticulous, always approach tasks with a positive attitude, and work well.
6. Project Acumen: Strong administrative skills and a general understanding of the project life cycle, project documentation, and project standards.
7. Methodologies: Prior experience with SCRUM/Agile methodologies is a plus.

Join us at Appvantage, where every day brings exciting challenges and opportunities for growth. If you're ready to make your mark in the dynamic world of digital innovation, we invite you to embark on this journey with us. Your adventure starts here!

ob Responsibilities:

• Manage customers on forecasting and ordering
• Analyse Price trends and forecast for account
• Follow-up on leads with new customers
• Service and maintain existing customer account
• Handle customer request and queries (e.g. short-time orders, etc.)
• Identify and respond to customer needs
• Establish and offer competitive price to customers
• Prepare and issue Sales Quotation using SAP
• Maintain inventory level for customer orders and optimise delivery
• Negotiate purchase pricing with suppliers for competitive advantage

Job Requirements:

• Must possess a Diploma or Bachelor’s Degree, preferably in engineering background
• Understand customer requirements and propose suitable solutions
• IT savvy and knowledge in MS Office and SAP
• Persuasive and Negotiation Skills
• Cost Management Techniques
• Listening and communication skills
• Customer Relationship Management
• Candidates without experience are welcome to apply

The role reports to the Global Network Operations Programs Group (GNOP) which executes the company’s strategy by identifying and managing programs of change that enables service excellence and operational efficiency. The team work closely with the various Business and IT teams, driving change of both a business operations process and IT solution nature.

Key Tasks

• Product Management subject expert
• Conduct Regional and Facility Network Operations Reviews
• Business analysis, process review and requirements definition
• User group management and communication
• Software Development cycle participation
• Deployment preparation and support
• Post program implementation and follow-up
• Support contingency operations for process and relevant issues

Responsibility

• Influence direct/indirect team members including project/program work objectives, performance and management where required.
• Support business groups understanding, keeping them interested, involved, informed and all necessary decisions carried into the development of new/better processes and systems.
• Work with a global, virtual team drawn from Operations, IT and other functions in support of the objectives.
• By fully supporting the program/domain manager, ensure that products/solutions are properly signed off and accepted, then deployed into the relevant processes, with strong follow-up as needed.
• Input to the design and development of solutions that meet the programs and/or change requirements. This may include multiple work-streams and projects.
• Provide strong accountability of a specific business process area and the development road map to help achieve both tactical and strategic objectives.

Requirements

• Business Degree qualifications.
• Certification or experience in requirements analysis/gathering, process definition and related work.
• Minimum 5 years of experience, including equivalent BA experience
• Exposure to Business process, analysis and testing
• Experience in managing process and requirements development
• Experience across country and regional level with Global Experience preferred.
• Strong customer service focus, problem-solving mindset, and analytical skills.
• Well-developed analytical skills with related experience in the use of (preferred) structured methodologies, modelling techniques and tools and / or willingness to adopt new techniques.
• Practical experience of business process analysis, mapping and implementing process change Demonstrable experience in the analysis, design and implementation of business and IT solutions
• Good facilitation skills
• Strong creative thinking and the ability to see the ‘bigger picture’
• Solid communication skills (written and verbal), presenting ideas clearly and effectively to business partners and other project team members.
• Understanding of processes and solutions in international shipment industry with strong business acumen
• Understanding of the principles of change management.
• Continuous improvement methodology experience
• Willing to travel as required