Total 3,017 support analyst job vacancies in Business Management / Project / Planning category in Singapore

The Opportunity

· This is an exciting opportunity to work for one of the leading global banks.

· It is an opportunity for an experienced Business Analyst to join their team

· Office Location: Pasir Panjang

The Job

· Subject Matter Expert (SME) for Policy Servicing, provide user requirements and perform User Acceptance Test for new products, system enhancements and system defects

· Support ad hoc projects and coordinate user testing when needed.

· Create and design process flows, journey maps to facilitate understanding of end to end processes within Policy Servicing, including cross functional processes

· Liase with relevant business, function and technology teams to document requirements

· Review and identify opportunities for process improvements, straight-through processing and drive automation

· Update Standard Operating Procedure and coach/train the processing team

· Assist to manage the Policy Servicing team and ensure smooth operations of the team

· Assist to support audits and control testing on Policy Servicing functions

· Coordinate and support ad hoc activities and projects

The Talent

· Minimally 3 years of experience working in the insurance industry is preferred

· Knowledge and hands on experience working on projects in the Life Insurance / Shield line of business

· Experience in developing business case and requirements and perform impact assessment

· Strong analytical and problem solving skills, ability to operate effectively and think innovatively to find solution

· Good time management, task and result-oriented. Able to perform duties with accuracy and deliver quality work within tight timelines

· Proactive, strong team spirit and strong supervisory skills

· Considerable relevant experience in managing a team preferably in an insurance or financial sector

· A person who is keen to learn with positive work attitude

Next Steps

• Drop your resume and contact us to follow-up, or send your resume to [email protected]

• Email Topic: Apply Business Analyst - Policy Servicing

• Only shortlisted candidates will be contacted

Cecilia Sim Xin Yang

Personnel Registration No. R22105099

EA Licence No.91C2918

Job Scope:

• Validate and process vendor contracting requests
• Perform due diligence checks for new on-board accounts
• Validate reports and data to check for systems integrity and follow up with stakeholders to rectify issues found during validation
• Drive system tools testing and process mapping
• Collaborate and support stakeholders in their contracting requirements

Requirements:

• Diploma with at least 1 year of working experience in processing contracts
• Experience in proofreading contract or legal documents
• Excellent written and communication skills
• IT savvy and meticulous

About Us
Abeam Consulting is a global professional services company that specializes in delivering business transformation and technology solutions to clients across a wide range of industries. With a global presence and over 7500 employees worldwide we aim to be the transformation partner of choice for all of our clients.

About the Team
Our industry team is rapidly expanding with many new opportunities and projects from banking and finance. As our consultants are highly sought after by many within the sector, this has increased Abeam's reputation and brand ranking.

Job Description:
-Enhancing the IT Service Management (ITSM) project management capabilities of IT department in the client organization.
- Analyse workload of each project and task
- Adjust master schedule of each project
- Gather Business Requirement from business users and draft relevant documents (e.g. Business Requirement Definition doc, workflows) and corporate with business user to complete the documents.
- Draft IT Service Management (ITSM) guidelines for IT department, the template of IT Service Management (ITSM) deliverables (e.g. Policy, Standard, Procedure, Manual, Roles and Responsibilities, etc) and the project status reports for IT Service Management (ITSM) enhancement
- Other relevant tasks (e.g. meeting facilitation, documentation, proposal of further improvement etc.)

Requirements:
- Business Analyst experience (Over 3 years)
- Business Requirement gathering & definition experience (Over ２ year) related to Financial Industry
- Documentation experience in project management context (PowerPoint, Excel, Word skills are required)
- Systematic knowledge of IT Service Management(ITSM) (e.g. ITIL)
- Business level Japanese language to liaise with Japanese speaking stakeholders.
- Client-facing experience
- Working experience in a consulting firm & financial industry

Why Join Us
At Abeam Consulting, we place a strong emphasis on collaboration, and helping our employees grow and develop their skills, offering a supportive and empowering work environment. With a presence in multiple countries and a diverse range of clients, Abeam Consulting offers an exciting and dynamic workplace for individuals looking to build a career in consulting. Abeam Consulting has also recently joined SAP’s regional strategic partner initiative as their first regional partner in the region and has also been recognized by UiPath as a Diamond Partner in providing RPA solutions. With such accolades, we aim to continue driving enterprise and digital transformation initiatives in order to transform the way people work and communicate in the digital age. In addition, our industry team is working tirelessly in order to bring more solutions to the banking and finance sector.

*Please note that salary is determined on related experience and skill

About Us
Abeam Consulting is a global professional services company that specializes in delivering business transformation and technology solutions to clients across a wide range of industries. With a global presence and over 7500 employees worldwide we aim to be the transformation partner of choice for all of our clients.

About the Team
Our industry team is rapidly expanding with many new opportunities and projects from banking and finance. As our consultants are highly sought after by many within the sector, this has increased Abeam's reputation and brand ranking.

Job Description:
Enhancing the IT Service Management (ITSM) project management capabilities of IT department in the client organization.
- Analyse workload of each project and task
- Adjust master schedule of each project
- Gather Business Requirement from business users and draft relevant documents (e.g. Business Requirement Definition doc, workflows) and corporate with business user to complete the documents.
- Draft IT Service Management (ITSM) guidelines for IT department, the template of IT Service Management (ITSM) deliverables (e.g. Policy, Standard, Procedure, Manual, Roles and Responsibilities, etc) and the project status reports for IT Service Management (ITSM) enhancement
- Other relevant tasks (e.g. meeting facilitation, documentation, proposal of further improvement etc.)

Requirements:
- Business Analyst experience (Over 5 years)
- Business Requirement gathering & definition experience (Over 3 year) related to Financial Industry
- Documentation experience in project management context (PowerPoint, Excel, Word skills are required)
- Systematic knowledge of IT Service Management(ITSM) (e.g. ITIL)
- Business level Japanese language to liaise with Japanese speaking stakeholders.
- Client-facing experience
- Working experience in a consulting firm & financial industry

Why Join Us
At Abeam Consulting, we place a strong emphasis on collaboration, and helping our employees grow and develop their skills, offering a supportive and empowering work environment. With a presence in multiple countries and a diverse range of clients, Abeam Consulting offers an exciting and dynamic workplace for individuals looking to build a career in consulting. Abeam Consulting has also recently joined SAP’s regional strategic partner initiative as their first regional partner in the region and has also been recognized by UiPath as a Diamond Partner in providing RPA solutions. With such accolades, we aim to continue driving enterprise and digital transformation initiatives in order to transform the way people work and communicate in the digital age. In addition, our industry team is working tirelessly in order to bring more solutions to the banking and finance sector.

*Please note that salary is determined on related experience and skill

Responsibilities:

• Work closely with all stakeholders within Treasury department to understand global business needs
• Organise workshops with SMEs to better understand and propose streamlined workflows and system framework for Treasury
• Take charge of functional specifications, UI design and ensure project stay within scope and timeline
• Collaborate with cross-functional and technical teams to define requirements
• Coordination of UAT for Treasury
• Take charge of data migration template and exit criteria for facilitate Treasury signoff
• Key point of contact for post implementation issue and resolution

Requirements:

• Min Degree with relevant experience in Private Banking space
• Familiar with change management process and project management fundamentals
• Knowledge of Treasury products, Treasury Management System, Temenos T24, Murex, Front Arena an added advantage
• Knowledge of process maps tools an added advantage

Please state your availability, current and expected salary in the resume.

Qualified or interested candidates, please visit our GMP website at www.gmprecruit.com/current_jobs/posting.aspx to apply for this position with GMP Job Code: 23996

Tel: 6233 0482 - Eddie Tang (R1221129)

We regret that only shortlisted candidates will be notified.

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Eddie Tang | Registration No: R1221129

A leading Financial Services Institution is on the search for an experienced Business Analyst, with domain experience in Wealth applications/solutions to join the team.

You will embark on exciting transformative initiatives, very much digitalizing their wealth offerings.

Scope of work:

• Driving product strategy and vision, translating them into requirements
• Define business process design and process flows
• Supporting Testing and UAT phases
• Driving engagements with stakeholders

Requirements:

• Banking experience, with knowledge across both Retail and Wealth proposition
• Experience as a Business Analyst or Product Owner
• Stakeholder engagement skillsets

Please click Apply!

Responsibilities:

• Perform own business activities to hunt for potential leads
• Develop new customers within the industry vertical and target customers
• Establish customer relationships via personal visits, email, phone correspondence and other professional channels such as networking events, trade shows, industry organisation groups, etc.
• Organise and participate in regular reviews with the accounts to ensure customer satisfaction and business retention
• Ensure personal sales targets and KPIs are met
• Perform market intelligence and competitor analysis
• Provide rate quotes to customers and potential customers
• Other ad-hoc job duties when required

Requirements:

• Minimum 2-3 years of working experience in logistics supply chain industry is preferred with a degree in qualification.
• Fresh degree graduates with knowledge of supply chain logistics background and are keen in business development role may also apply.
• Ability to establish effective working relationships with internal and external associates at all levels
• Highly motivated individual
• Able to speak and write Korean is preferred as need to liaise with Korea Headquarter
• Willing to travel regionally

We regret to inform that only shortlisted candidates will be notified. Please indicate your expected salary and notice period.

Why We Work at Eyeota, a Dun & Bradstreet Company

Eyeota, a Dun & Bradstreet Company unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. Our 6,000+ global team members are passionate about what we do. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity. Bold and diverse thinkers are always welcome. Come join us!

Job Description

Eyeota, a Dun & Bradstreet Company seeks a talented and resourceful Business Operations Analyst to join our rapidly growing Programmatic Audience Data business.

We are seeking an ambitious and resourceful person who is inspired by problem-solving, continuous iteration, and improvement, and who enjoys systems that support business processes. This role will be assisting in our reporting, the management of marketing systems, and ad-hoc analytics that support business decision making. The role is part decision support, part system admin, and part operations expert. You will be involved in operational decisions and discussions across many areas of the business and play a key role in ensuring our revenue operations reporting and analysis are efficient and scalable.

Day-to-day Responsibilities

• Monitor and implement end-to-end monthly revenue processing.
• Assist in design, documentation and implementation of business workflows and procedures, with focus on automation and processes that require limited manual intervention:

=Investigate, review and make well-balanced proposals on which tools and systems to implement that foster automation while allowing us to be more economically efficient.

= Set up and deploy new reporting tools across the business.

= Assist in planning and conducting training for relevant teams on new tools and business processes.

= Keep track and update active internal business process documentation.

• Stay up to date on new trends in marketing and sales systems and processes.
• Work closely with our Finance business partners to provide inputs for sales forecasts and cost accruals.

Essential Qualifications

• Minimum 1 year of experience in marketing or sales operations
• Proficient with Microsoft Excel and data analysis
• Interest in understanding digital advertising, media agency business models, online media business, audience targeting, programmatic buying and real-time bidding
• Knowledge of Python, JavaScript, SOQL, APEX and REST
• Experience using business systems such as Salesforce, JIRA, Workday and HubSpot a plus
• Speak and write English fluently
• Excellent oral and written communication and presentation skills
• Entrepreneurial spirit and ability to work independently and in an organized fashion with cross functional teams including sales, marketing, product, and operations
• Exceptional organizational and analytical skills
• Self-motivated to solve problems
• Good at interrogating, documenting and understanding processes
• High standards of professionalism
• Strong interpersonal skills and ability to develop solid working relationships

All Eyeota, a Dun & Bradstreet Company job postings can be found at https://www.dnb.com/about-us/careers-and-people/joblistings.html . Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.

About the Client

Reputed banking client

Responsibilities

· Collaborate with BU Specialists to elicit and review business requirements

· Analyse and document the "to be" business and operations processes based on the agreed requirements and / or function points, perform impact assessment

· Responsible to analyse and define detailed functional and non-functional requirements based on business requirements

· Monitor and manage risks /issues related to requirements and scope creep

· Transition functional and non-functional requirements to System Analysts, and ensure a clear and complete understanding of the requirements

Skills/Requirement

· Strong quantitative, analytical, problem solving and process design skills that can translate analysis into solutions that meet business objectives.

· Understanding of technology and operational processes across functions / departments in the bank/market.

· Familiar with change management processes and project management fundamentals

· Strategic forward-thinking approach to challenges with outstanding communications, influencing, negotiating and persuasion skills.

Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]

We regret to inform that only shortlisted candidates will be contacted.

PERSOLKELLY Singapore Pte Ltd EA License No. 01C4394 EA Reg No: R23118975 (ABDUL RAHMAN ANSARI RAJA)

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THE ROLE:

AMD is looking to hire certified SAP professionals with experience in Finance domain. They will support AMD IT initiatives for supporting Finance & Revenue operations. Through direct interaction with stakeholders and internal business partners, the person will help drive IT alignment with the team's goals and business needs. Provide guidance on Finance business processes, from process design through to process execution.

KEY RESPONSIBILITIES:

• Provide support, maintenance, and enhancement on Finance business processes for SAP S/4 HANA.
• Streamline existing business processes – Work with users to identify areas of improvement, create functional and technical requirements for changes and provide relevant training.
• Play a key role in gathering business requirements and work alongside development teams for the successful execution of IT portfolio projects.
• Lead the technical design and enhancement of SAP solutions for simplicity, amplification, and maintainability.

PREFERRED EXPERIENCE:

• 3+ years of SAP FI/CO or Revenue configuration experience in implementation/ upgrade & production support roles for SAP S/4 HANA.
• Techno Functional resource with hands on config and debugging experience.
• Basic knowledge of ABAP includes debugging of programs and tables and strong working knowledge of Integration technologies i.e., EDI, IDOC types, Message types, Partner profiles and Process codes.
• Strong analytical and problem-solving ability.
• Capable of translating business needs to solutions within SAP FICO.
• Job Qualifications 1 – SAP Finance.
• Should have experience in configuring SAP FICO and related modules including AP, GL, FA, Tax, Bank.
• Have a Finance and controlling process understanding and can work with multiple assignments at a time.
• Should have experience with house bank, supplier payments, DME configurations, and EBS BAI, MT940, CAMT
• Should have Knowledge on VIM configurations such as DP document types, process options, Role and agent determination, blocking, Approvals, ICC/IES, Archive center.
• Basic knowledge of Material master, Vendor master, PO, GR
• Preferred Experience
• Experience with integrating third party enterprise tax product such as ONESOURCE is highly desired.
• Knowledge of implementing and maintaining SAP Concur, SAP Ariba Buying along with its integrations upstream & downstream.
• Channel & Rebates Management
• Experience in configuring SAP AR, RAR, Settlement management modules
• Basic knowledge of distributor ship & debit process with experience in SAP SD
• Experience in handling Channel partner Point of sale and their claims using settlement management module.
• SAP Vistex resource with knowledge in SAP Order to Cash, including Billbacks and rebate agreements, claims and settlements.
• Good hands-on experience in Vistex solution extensions V/4 and ABAP for SAP S/4HANA
• Experience in SAP SD configuration; SAP Vistex Configuration, knowledge of ABAP preferred including familiarity with EDI/IDOCs, and integration with PI; recent, relevant, hands-on experience is a must.
• Experience of configuration and customization on Creatio Sales or Creatio Service or Creatio Marketing or Creatio Studio is preferred.

ACADEMIC CREDENTIALS:

• Bachelor's degree in Information Systems, Computer Science, Engineering or Finance/Business.

Job Description:

• Analyze the Claims Trends and Cost Analysis, Direct Billing v/s Pay and Claim Ratio

• Price Inflation Study

• Analyze statistical data to determine probability of risks, abuse, waste, fraud or financial impact.

• Create the Provider Score Cards

• Data mining and data analysis are required for conducting investigations on provider claims.

• Analysis of provider performance and compiling deviations per provider type and per network

• Provide early warnings for any risks identified and issue recommendations on corrective measures

• Provide time-sensitive actionable data to enable proactive business decisions and/or to respond appropriately to changing market trends or business environment

• Identify process improvements and streamline data collection and report generation

• Advise the department on the possible impact of variations and involve in developing effective workarounds that would enhance business performance

• Uphold the reputation of company, beneficiaries, payers and all other parties involved

• Participates in specialized projects and assignments related to MPM, as required

• Support and drive the savings target strategy as set by the Global head of MPM and Regional Head.

• Manages and ensures generation of periodic dashboards

• Identify and distill data from varied external and internal sources to address critical priorities outlined by leadership such as undertaking key modeling exercises based on current regional and global trends in areas of interest to MPM.

• Create relevant visualizations and reports analytical findings using innovative methods to promote understanding of key insights for both internal and external audiences (including putting together insightful presentations).

• Develop and test alternative quantitative methodologies and analysis, e.g., segmentation, ranking, spend profiling, gap analysis and trend mapping.

• Understand methods from diverse disciplines (e.g. statistical modeling, data mining, data processing) to ensure the quality of analysis.

• Assist on analysis work when non-standard analyses are needed.

• Train local area managers on quantitative research methods and mentor them as needed on new processes.

• Support multiple projects at the same time and communicate with all relevant project stakeholders

Job requirement:

• 5 years in commercial analytics, market analysis, healthcare management/consulting or other relevant private/public sector experience

• Bachelor’s degree or higher in Finance, Data Analytics or Business degree (data focus)

• Able to use a range of standard (Microsoft Office Suite) and non-standard IT applications to support and enhance the work.

• Mentorship experience with diverse global team of analysts.

• Experience delivering data projects to non-data people, ability to distill complex to simple.

• Ability to work under pressure

• Demonstrated ability to prioritize and follow up.

• Passion for excellence

Key Competencies:

• Outstanding organizational and time management skills;

• Flexible and efficient. Ability to multitask and prioritize daily workload;

• Logical thinking mind set and ability to problem solve;

• Results driven and strategic thinker;

• Effective Business Storytelling

*Please note that this role is only open to Singaporeans due the nature of the position*

Position Type: Permanent role with Client

Job Description:

Works collaboratively with clients and stakeholders - both external and internal to the company - to research and elicit, analyze, validate and document business requirements, and to ensure that those requirements clearly reflect true business needs, correctly representing all stakeholders. Translates business needs into system/ application requirements and project components to help determine solutions to business problems. Assists team members in producing functional requirements for tool development. Proactively identifies and manages changes to requirements and identify risks for the company’s clients. Effectively manages client’s expectations. Applies industry and information technology expertise to support proposals, feasibility studies, implementations and new business development.

Responsibilities:

• Formulate and define system scope and objectives using knowledge of information technology and industry knowledge/ requirements.
• Act as a liaison between client and technical solutions/ support groups, using strong communication skills to elicit, document, analyze and validate business processes, systems, and solution requirements.
• Research, identify, and specify solutions to problems.
• Support and conduct visualization, user experience and configuration elements of solution design.
• Document requirements specifications using high-maturity methods, processes and tools.
• Support requirements management and change management processes.
• Support aspects of the business cycle, including proposals, feasibility studies, and implementations.
• Consider the business implications of the application of technology to the current business environment.

Education and Experience Required:

• Typically a Bachelor's degree in a technical or business discipline or equivalent experience.
• Minimum of 2 years of related experience or a Master's degree and up to two years of experience.

Knowledge and Skills:

• 2 or more years experience.
• Essential: requirements determination using structured techniques for documentation, analysis, evaluation/ validation; decomposition of high- level information into details; abstracting low- level information; distinguishing requests vs needs; distinguishing requirements vs. solutions; classifying/ prioritizing requirements; requirements change management and traceability; identifying risks; applying creativity to solving complex problems; building relationships and working collaboratively; effective verbal/ written communication; experience in an industry domain.
• Specialized: developing structured user manuals and training; business rules modeling; develop and executing acceptance test plans.

Almira | Recruitment Consultant

Email: [email protected]| Office Telephone: +65 64299403

EA Personnel Registration Number: R22111126

Singapore Employment Agency Licence No: 11C3373

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.

Responsibilities

• This role is responsible to drive the PBTPC Phygital initiative and to further deepen customer engagement and product penetration via Next best nudges (NBN)for clients and Nextbest conversations (NBC) for relationship managers.
• Identify key client engagement goals and work closely with business management and marketing teams to create strategies to meet these goals.
• Oversees and manage client engagement initiatives such as new product launch. Involved in developing bank's multi-channel communication strategies from client targeting to personalised content and effective call to action.
• Perform post campaign evaluation to identify areas and plans for improvement
• Support Business to uncover insights through deep dive analysis and presenting recommendations via storytelling and visualization to non-analytics audience
• Good understanding of business and key performance metrics of Private Banks such as Cash-to-Investment-Conversion, Net New Money etc.
• Capable of managing frequent evolving business requirements effectively (i.e. scope management)
• Advocate and promote a culture of self-service and data-driven decision-making through agile prototyping, and measuring effectiveness of deployed campaigns

Requirement

• At least 7 years of data translator or digital marketing analytics experience. Minimum degree in Statistics or Computer Science or Analytics is preferred.
• Strong and hands-on experience and contributes to, best practices and common processes for campaign management
• Strong in campaign management tools such as HCL Unica campaign, Interact
• Proficient in usage of SAS, SQL, Python and other advance analytical languages/tools is preferred
• Proven track record of successful execution of data analytics initiatives to improve client engagement, drive business performance and support critical business decision
• Practical experience and highly knowledgeable in applying advance analytics (AI/ML) in the Private Banking domain across Digital marketing analytics and Client and Investment Analytics.
• Acquainted with big data frameworks and platforms (e.g. Hadoop, Spark etc.) used in AI and Machine Learning
• Familiarity with Wealth Management Core Banking systems such as Avaloq, T24/Transact is a plus
• Excellent verbal and written communication skills and critical thinking and problem-solving skills to lead problem formulation, analytic approach and solution design
• Attention to detail and a commitment to data accuracy is critical
• Basic proficiency in statistical analysis, data mining, machine learning and working with large scale datasets
• Involved in providing ad hoc analysis, insights, and building and maintaining machine learning solutions

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

About Us

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

About the Team

E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Global eXperience Center (GXC) is part of the GNE organization and aligned with GNE organization direction, which is to build a customer-centric organization. As a global experience center, we will strengthen our global capabilities to enable business success and empower our regional teams with global expertise, policies, tools, and frameworks.

We are looking for a Business Analyst Program Manager role to be responsible for deep-dive analyses into key metrics, for developing data-driven strategies and drive business reviews. This role will also help support the team to shore up the metrics-reporting foundation, and provide other key analytical, reporting, forecasting support for the group. Most importantly, this role will act as a project and program manager, and have ownership of key projects to drive improvements in metrics and key business areas.

Roles & Responsibilities

- Conduct time-critical data analysis into key metrics' trends and understand how they are impacting the customer experience, especially as regards Aftersales, Fulfilment Experience, Loyalty, Repurchase, Service Recovery and Consumer Protection.

- Maintain the integrity of customer experience data and put checks in place to ensure accuracy.

- Develop insights and data-driven strategies to resolve Customer painpoints. - Own and drive projects, in collaboration with cross-functional teams like Product and Engineering, to implement solutions for key metric and business issues improvement.

- Collaborate with regional teams to harmonise standards, product solutions and capabilities globally.

- Support the team and other teammates in data reporting and insights generation. Build dashboards and reports to facilitate easy exploration of data as needed.

- Manage projects from start to finish, ensuring that they are delivered on time and within budget.

Qualifications

- BA/BS degree in business, computer science, or a related field.

- 5+ years experience in e-commerce, business analysis, or a related field.

- Experience with SQL, and other data analysis and visualization tools.

- Strong understanding of customer experience principles.

- Strong problem solving, strategic thinking, and presentation and communication skills in front of leadership and clients.

- Eager to learn, initiative taker and problem-solver.

- Excellent communication and interpersonal skills.

- Ability to work independently and as part of a team, and to thrive in a start-up and fast-paced, fast-changing environment.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

about the company

Established in 2014, my client is a Singapore-based organisation in the IT Information and Services industry.

With expansion plans, they are looking to hire a Business Analyst (ISO20022) to join the team, supporting one of their end clients in the Banking industry.


about the job

• Conduct an As-Is analysis of the expense processing operation. Identify any issues and potential areas for improvement.
• Present the proposed To-Be operation.
• Collaborate with operation users to accurately and comprehensively capture requirements, ensuring clarity and alignment with existing system functionality.
• Suggest alternative solutions that adhere to best practices and industry standards to achieve or enhance desired objectives.
• Assume a consultant role for operations, thinking creatively to discover innovative solutions for existing challenges.
• Assist operations in implementing cost-effective and practical solutions aligned with the client’s digital strategies.
• Coordinate with business and IT stakeholders, as well as end users, to clarify requirements and create detailed user stories/functional specification documents for software product development.
• Compile a business requirement document from input provided by business stakeholders, ensuring understanding by both business and technology teams. Perform any other duties related to this role.
• Monitor all project deliverables, recognizing dependencies, risks, and issues, and elevate them to the project manager.
• Furnish consistent updates to the project manager and management.

skills and requirements needed

• Minimally Diploma/ Degree in Information Technology or equivalent.
• Minimally 4 years of working experience in business analysis in the execution of system implementation projects within the Banking domain.
• Familiarity and practical knowledge of ISO20022 payment standard and SWIFT messages.
• Proven experience in application development, systems implementation, documentation, and process enhancement.
• Demonstrates proficiency in IT skills and knowledge, enabling a quick understanding of client's business requirements.
• Strong communication, stakeholder management and interpersonal skills.

To apply online please use the 'apply' function, alternatively you may contact Joey at [email protected].
(EA: 94C3609/ R1879086)

The IS Administrator will be responsible for the administration, maintenance, and support of the Business Applications systems, and application components. This role also participates in the planning and implementation of policies and procedures to ensure system provisioning and maintenance that is consistent with company goals, industry best practices, and regulatory requirements.

Duties

• Administer Business Applications based on end-user's requirements or ongoing needs while providing excellent customer service.
• Analyze system errors and work with end users and related business units to correct and/or assist in problem resolution.
• Help diagnose performance issues related to business applications and work with internal and external vendors in their resolution.
• Plan and coordinate testing changes, upgrades, and new services, ensuring systems will operate correctly in current and future environments.
• Prepare user training document for business applications and associated processes with business departments

Requirements

• Able to start as soon as possible
• Fresh Graduate and Diploma in Information System or Computer Science related majors are welcome
• Microsoft VBA/VB Script programming Experience
• Knowledge of RPA (Robotics Process Automation) solutions
• Any experience in the area of ERP such as SAP, etc will be a plus
• Smart and willing to learn new things
• Good communication skills

Responsibilities

You will be a Business Analyst focussing on Front Office requirements on Murex. This would include extending the existing implementation with these new product types as well as support for other stakeholders throughout the project.

Responsibilities:

• Design and configure the proposed solution in Murex
• Work closely with the test team to review test cases and coverage, analyse defects and provide Murex configuration advise
• Augment the existing team members to fill capability gaps and backfill existing team members, as required
• Some level of thought leadership on solution design for FO in Murex will be expected
• Provide specialist markets technology solutions to assist in simplifying the existing architecture and automating the existing process
• Participate and Lead requirements workshops, sometimes including a large number of business SMEs who are geographically distributed.

Skills

Must have

• Engineering degree (Bachelor or Masters) or equivalent or master’s degree in Finance/Business
• Preferably 3-6 years of hands-on Murex Development/ Integration/ Business Analysis experience
• Have a minimum 2 years working in Financial Markets with strong domain knowledge with exposure to multiple asset classes
• Strong functional experience across most or all of the following asset classes -Interest Rate Derivatives, FX Cash, FX Derivatives, Structured Products, Money Markets, Liquidity
• Knowledge of pricing and the end-to-end workflow of a trade in the Murex platform
• Experience working on a large scale migration/implementation/upgradation project would be beneficial
• Experience managing small teams
• Customer focus mentality
• Excellent communication skills, both written and verbal

• Keeping up to date with international developments and best practices relating to AML and compliance and identifying areas for enhancement across APAC offices
• Plan and manage projects (with or without consultants) from end to end, for improvements in AML or compliance processes in APAC offices
• Understand the regional AML framework, policies and processes and be able to provide viable recommendations for initiatives that would elevate the efficacy and efficiency of controls in the framework.
• Co-ordinate and manage external consultants and other stakeholders to ensure issues and tasks are addressed on a timely basis
• Check the deliverables of consultants to ensure accuracy, completeness and meeting of objectives
• Manage system selection, UAT, implementation, post-implementation reviews and enhancements, co-ordinating with users and IT
• Co-ordinate with HO and APAC offices on AML and compliance matters and policies
• Other matters assigned by Dept Head or team head

Requirements :

• Degree or equivalent
• At least 3 years' experience in planning activities in Compliance or AML in FI is essential
• Prior experience managing projects, planning to post implementation preferred
• Experience in manging cross country projects is highly desirable
• Good communication and stakeholder management skills
• Able to work under tight timelines
• Strong project management skills

We are seeking a highly skilled Business Analyst with expertise in Security Services within the Banking or Financial domain, preferably with experience in Investment Banking. The ideal candidate will possess strong analytical abilities, domain knowledge, and communication skills to facilitate effective collaboration between technical and business stakeholders. The primary focus of this role will be to analyze security services processes, identify areas for improvement, and translate business requirements into actionable solutions.

• 4+ years of experience as a Business Analyst in the Banking/Financial Services, or Investment Banking industry, with a focus on security services.
• Strong understanding of security services processes, including custody, clearing, settlement, and risk management.
• Proficiency in business analysis tools and techniques, such as process modeling, data analysis, and requirement elicitation.
• Proven ability to manage multiple projects simultaneously and prioritize tasks effectively.

Join Our Team at Appvantage in Singapore!

Are you ready for an exhilarating new journey with us?

At Appvantage, we're not just a team; we're a passionate community of digital strategists, designers, and developers. Our expertise shines through as we tackle major digital projects for global corporations across the Asia & Pacific region, particularly in the automotive industry.

Why Appvantage?

We are proud to be recognized as a leading workplace in the technology sector. Appvantage has received accolades and has been named on the prestigious "Singapore Best Workplaces™ in Technology List". This "Great Place to Work" certification is a collective achievement that we are all proud of, as it reflects our shared commitment to creating a supportive, empowering, and inclusive work environment. Join us and be part of a dynamic team dedicated to innovation and excellence.

Job Description

As we continue to expand and drive innovation, we are seeking a dynamic and experienced IT Project Manager cum Business Analyst to join our team in Singapore. Here's a glimpse of your responsibilities:

Cultivate Connections: Foster strong relationships with clients, vendors, and partners while ensuring that project implementations meet our stringent quality standards.

Project Support: Collaborate with Project Directors, Senior Project Managers, or other Project Managers in various aspects of project management, including:

• Crafting proposals and quotations, and skillfully negotiating with clients.
• Managing project implementation plans and budgets.
• Defining project deliverables at each milestone.
• Vigilantly monitoring progress and taking proactive measures when needed.

Requirement Elicitation and Analysis: Collaborate closely with Clients, product owners, stakeholders, and end-users to gather, analyze, and document detailed business requirements, user stories, and acceptance criteria. Translate business needs into actionable tasks for the development team.

User Story Creation: Translate business requirements into clear and concise user stories that outline the who, what, and why of each feature or functionality. Craft user stories with well-defined acceptance criteria that are understandable by both technical and non-technical team members.

Cross-functional Collaboration: Act as a liaison between the development team and business stakeholders. Facilitate effective communication and collaboration to ensure a shared understanding of requirements and project progress.

Quality Assurance: Oversee QA/QC activities to ensure successful and timely project delivery, aligning precisely with client expectations.

Documentation Guru: Prepare a variety of project documentation, including Minutes of Meeting, Requirement Specifications, Design Specifications (or Understanding Documents), Training and User Manuals, Release Notes, and Project Status Reports.

Versatile Contributor: Take on additional duties and responsibilities as assigned.

Job Requirements

1. Educational Background: Bachelor’s Degree in Information Systems or Business.
2. Experience: Minimum 3 years’ experience in the IT industry is preferred.
3. Softskills: Excellent communication, problem solving, time management and critical thinking skills are essential.
4. Tech-Adept: Proficiency in Microsoft Office (Excel, Word, PowerPoint, MS Teams), Jira.
5. Attitude: You're organized, meticulous, always approach tasks with a positive attitude, and work well.
6. Project Acumen: Strong administrative skills and a general understanding of the project life cycle, project documentation, and project standards.
7. Methodologies: Prior experience with SCRUM/Agile methodologies is a plus.

Join us at Appvantage, where every day brings exciting challenges and opportunities for growth. If you're ready to make your mark in the dynamic world of digital innovation, we invite you to embark on this journey with us. Your adventure starts here!

• Opportunity to work on cutting edge Technologies
• Work in a regional team

About Our Client

Our client is a global leader in hospitality, setting the standard for opulence and service excellence. They are not only a beacon of luxury but also a model employer, prioritizing their people with industry-leading levels of colleague engagement.

Job Description

As a ITBusiness Analyst, you will be responsible for:

* Oversee the development of novel features and maintenance tasks for the in-house System and Commercial Leasing System.
* Perform in-depth user requirement analysis and devise solutions for new system development and enhancements to existing systems.
* Establish and oversee project timelines and deadlines to guarantee thorough configuration, testing, and implementation of the product.
* Efficiently manage and coordinate project teams and external vendors.
* Ensure that the final deliverable aligns with specified requirements and actively contributes to production deployment.
* Maintain comprehensive project documentation and strive for the development of optimal solutions.

The Successful Applicant

* Possess a Bachelor's degree from an accredited university in a relevant field.
* At Least 5 years of valuable experience in Business Analysis.
* At least 3 years of hands-on design and development proficiency in:.net/C# ,Microsoft SQL Server
* Hands-on experience in managing applications within Cloud Platforms, including AWS and Azure.
* Prove your competence in designing workflows, approval processes, validation rules, custom tabs, reports, dashboards, and email generation.

What's on Offer

You will have the opportunity to work with cutting-edge technology and tackle challenging projects that will keep you engaged and motivated. What's more, our client has an excellent track record of promoting from within, providing you with the opportunity to build a long-term career with the organization while advancing your professional goals.

Benefits Summary:

• Up to $3300
• 5 days work week
• Working Location: Newton

Responsibilities:

• Creating a detailed business analysis in an effort to outline problems, opportunities, and solutions for a business
• Create reports, dashboards and visualizations to help others understand business performance
• Assist with project management for selected projects
• Collect data from available industry reports, public information,database and other sources
• Other ad-hoc duties assigned by superior

Interested candidates, please submit your updated resume in MS format by using the Apply Now Button.

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Our dedicated and approachable E&C consultants will get back to you soon for a confidential discussion.

By submitting your application or resume to us, you will be deemed to have agreed and consented us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

**We regret to inform that only shortlisted candidates would be notified. **

Our Business Customer Support team collaborates and works closely with Business Development, Compliance, Customer Support, Engineering, Customer On-boarding, Operations and other product teams in order to make sure that Wise's business customers are provided with the best experience, solutions, and support.

Compensation:

SGD 3,800 (Fixed) + RSUs

Your mission:

• Communicating with Wise's business customers and helping them over the phone and via email whilst forming valuable, long-lasting relationships.
• Collaborating internally with operational and product teams to make sure that we are providing the best service and custom solutions for our business customers.

The role will give you the opportunity to:

• Be flexible working during business hours but sometimes covering an evening, public holiday, or weekend shift
• Go above and beyond the call of duty: work with less supervision and solve complex problems working with other teams
• Grow through mentoring and side projects with other teams, developing your skills and figuring out how to have a big impact on our customers
• Work autonomously - at Wise you get in what you put out so you’ll need to take the initiative when it comes to your career progression

About you:

• Hold a Singaporean citizenship or permanent residency (please note we cannot support Visas for this role)
• You have previous B2B customer support experience preferably in banking, internet, tech, and telecommunication industries, or international customer care centres
• Previous experience in Customer Success, B2B Business Development or B2B sales is ideal
• Your verbal and written English skills are excellent - Phone, emails, (and potentially) chat contacts are the main responsibility for this role, so clear communication in English is key, and we'll be evaluating yours all the way from your application through the end of the process
• You’re flexible. Open to working days, evenings, public holidays, and weekend shifts. While your scheduling preferences are taken into consideration, the requirements can change based on our customers needs, so we can’t guarantee you your preferred shift and shifts can change over time
• You’re organized. You’re methodical in your approach, with a solution-oriented mindset and the ability to multitask. Your lead will help you develop and remove blockers if they can, but they won’t stand over your shoulder, trusting you with the autonomy to meet and exceed your performance metrics and also deliver a great customer experience
• You’re cool under pressure. You take charge in challenging situations and you keep your composure if things get tense – a fast-paced, ever-changing environment is where you thrive
• You’re a team-player. You’re straight up and honest. You’re able to own up to your mistakes and you follow through when you say you will. Most importantly – you understand that having a great working culture is everyone’s responsibility, so you treat everyone with respect, you always give a helping hand, and you let our values guide you
• You’re growth-oriented. You understand that an open feedback culture is there to help you grow. You crave information and love learning new things. You challenge ideas, not people. You see every challenge as a learning opportunity and you’re adaptable, learning new systems and processes quickly
• You’re quick behind the keyboard, with a typing speed of at least 30 words-per-minute
• You hustle. And hard.
• You’ll ideally have worked in customer service before, but don’t worry if you haven’t. We’re willing to work with the right person as long as they’re passionate and always striving to give a great customer experience.

PS! If you're interested in the position, please apply by submitting your CV in English, and answering the application questions.

We’re people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in.

Also, qualifications aren’t that important to us. If you’ve got great experience, and you’re great at articulating your thinking, we’d like to hear from you.

And because we believe that diverse teams build better products, we’d especially love to hear from you if you’re from an under-represented demographic.

Here’s a few articles for you to read to learn more about our culture and product

“We hire smart people and we trust them”

What we do

How we work

Wise Customer Support team

#LI-DK29

The role of a business analyst is to act as a crucial bridge between the business and the development teams, facilitating effective communication and collaboration between these two essential components of a project. This liaison is pivotal in ensuring that business goals, requirements, and objectives are clearly understood and translated into actionable plans for development, ultimately leading to the successful execution of projects and the achievement of organizational objectives.

• Create detailed business analysis, outlining problems, opportunities and solutions
• Manage, track and raise project issues and exceptions where required for approval
• Involve in the requirement study and gathering, creating mock-up, use cases, creating test cases, testing, and driving a smooth deployment and adoption, and support the ongoing operations of the project
• Assist to understanding and troubleshooting technical issues when needed
• Learn to undertake root cause analysis for problems in order to implement preventive and corrective measures to meet business and performance needs
• Write document requirements and functional specifications
• Observe industry trends and recommend new features or solutions to the product development team

Job Specifications:

• Currently pursuing a Diploma or Degree in Business, Information System/technology, computer science, or equivalent
• Proficient with Microsoft Office tools like MS Word, MS Excel, and MS PowerPoint
• Effective oral and written management communication skills
• Good analytical skills
• Adaptable and flexible
• Clear communicators, smooth facilitators, and precise analysts
• A team player with good communication skills
• Self-motivated person who thrives in a fast-paced environment

Benefits

• An internship that is more than 3 months old will be entitled to 1 AL from the 4th month onwards.

You hereby freely give ACP Computer Training & Consultancy consent to use and process your personal data relating to my job application and have read and understood the ACP Computer Training & Consultancy Data Protection Notice for Job Applicants. (Link: https://www.acpcomputer.com/data-protection-notice/) You may withdraw your consent at any time with future effect in line with the said notice as well.

Qualifications and Profile

· At least 7 years of business analyst experience

· Experience on Agile projects (Preferably as a Scrum Master) is strongly preferred

· Hands on testing process (writing, executing and monitoring test)

· Database testing with query writing for data comparison

· Strong analytic skills

· Excellent communication skills

· Proactive and result oriented

· Sense of commitment

· Knowledge of all phases of IT system development and implementation life cycle

· Exposure on Agile and Waterfall project methodology

· Capable to effectively interact with Business team

· Capable to effectively interact with Technical team

· Team spirit - Like to explain and share knowledge

· Proactive with excellent verbal and written communication skills in English

Technical

· Technical experience or background to be comfortable with data models and SQL

· Experience with JIRA & JIRA XRAY

· Optional experience on API testing

Functional

· Financial/banking industry knowledge

· Specific knowledge in regulatory frameworks and requirements (Basel committee)

· Nice to have: Agile scrum master or project management certification

EA License No: 11C4879 / Registration ID : R1218583

Apar Technologies Pte Ltd, Singapore