Roles and Responsibilities
a) Analyse Business Needs:
• Assess the Ministry of Manpower’s (MOM) needs, scope problems, and develop comprehensive business cases to address identified challenges.
• Perform user research, including interviews and surveys, to gather insights and map out user journeys.
• Identify pain points and opportunities for improvement in existing systems and processes.
b) Document and Evaluate Requirements:
• Document detailed requirements, source and evaluate potential solutions, and recommend those that best align with MOM’s objectives.
• Collaborate with MOM’s vendor and app vendors to clarify requirements, design solutions, and ensure alignment with MOM’s goals.
c) UX Design and Prototyping:
• Perform the user experience design, including creating and validating prototypes to ensure they effectively address user needs.
• Guide the outsourced vendor to ensure that solutions are user-centric and align with MOM’s digital transformation objectives.
• Review existing system functionalities, redefine user experiences, and validate design enhancements through prototyping.
d) QA & Testing:
• Ensure technical and business requirements are accurately communicated and implemented by the outsourced vendor.
• Manage day-to-day coordination and support the validation of developed solutions through rigorous testing.
• Oversee the management of production issues, daily operations, and ensure system enhancements meet user needs.
• Oversee QA and testing processes to maintain quality and functionality.
e) Stakeholder Management and Communication:
• Identify key stakeholders, manage expectations, and facilitate communication to ensure alignment on solution scope.
• Manage conflicts, issues, and changes to maintain stakeholder agreement on the solution’s direction.
• Work with MOM users to ensure smooth deployment and adoption of new solutions.
f) Business Analysis and Strategic Alignment:
• Refine and clarify business needs, define solution scopes, and develop business cases that align with MOM’s strategic objectives.
• Explore, document, and evaluate business needs against current state assessments, ensuring solutions are comprehensive and practical.
• Assess deployed solutions to ensure they meet the original business needs and objectives.
Knowledge and Skills
a) Educational Background:
• Tertiary education in relevant fields is preferred.
b) Experience:
• Hands-on experience in at least one full project development lifecycle or project maintenance.
• Experience in conducting user research, service journey mapping, and prototyping.
• Experience with DevOps practices, including version control, automated testing, and continuous improvement.
• Experience in implementing Continuous Integration/Continuous Deployment (CI/CD) pipelines using tools such as Jenkins, AWS CodePipeline, or GitLab CI.
• Strong background in QA & Testing, including managing coordination with vendors and validating solutions against business requirements.
• Proficiency in using prototyping tools (e.g., Figma).
c) Preferred Skills:
• Consulting or Business Analysis experience, with certifications such as the Certification of Competency in Business Analysis™ (CCBA®) or Certified Business Analysis Professional™ (CBAP®) being advantageous.
• Knowledge of Web Content Management Systems (e.g., Sitecore) and Search Engine Systems (e.g., Lucidworks Fusion).
• Proficient in using Amazon Web Services (AWS) for deploying, managing, and scaling applications, including services such as EC2, S3, RDS, Lambda, and CloudWatch.
• Knowledge of infrastructure as code (IaC) tools like Terraform or AWS CloudFormation for automating deployments and managing cloud resources.
• Understanding of AWS security best practices, including IAM roles, VPC configurations, and secure data storage.
• Experience in designing, developing, and maintaining RESTful APIs.
• Knowledge of API authentication methods such as OAuth2, JWT, and API key management.
• Familiarity with government processes and cloud-based IT projects.
• Up-to-date knowledge of product trends, best practices, and relevant technologies.
d) Analytical and Strategic Thinking:
• Strong analytical, conceptualization, and problem-solving skills.
• Ability to diagnose and resolve technical issues quickly and efficiently.
• Ability to take a broad, strategic perspective as well as drill down to understand business needs and challenges.
e) Communication and Collaboration:
• Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders.
• Strong organizational and people-handling skills, with a focus on teamwork and customer-oriented results.
• Ability to document processes, solutions, and best practices for both technical and non-technical audiences.
