Total 27 tech support job vacancies in Business Management / Project / Planning category in D14 Geylang, Eunos

Job Description

Our Business Customer Support team collaborates and works closely with Business Development, Compliance, Customer Support, Engineering, Customer On-boarding, Operations and other product teams in order to make sure that Wise's business customers are provided with the best experience, solutions, and support.

Your mission:

• Communicating with Wise's business customers and helping them over the phone and via email whilst forming valuable, long-lasting relationships.
• Collaborating internally with operational and product teams to make sure that we are providing the best service and custom solutions for our business customers.

The role will give you the opportunity to:

• Be a Problem Solver: With a customers-first mindset and empathy, enable a smooth customer experience for our business customers
• Go above and beyond the call of duty: Work with less supervision and solve complex problems by working with other teams
• Grow through mentoring and side projects with other teams, developing your skills and figuring out how to have a big impact on our customers
• Work with Empowerment - At Wise you get in what you put out so you’ll need to take the initiative when it comes to your career progression

Qualifications

About you:

• Hold a Singaporean citizenship or permanent residency (please note we cannot support Visas for this role)
• You have at least 2 years of Customer Support experience
• You ideally have previous B2B customer support experience preferably in banking, internet, tech, and telecommunication industries, or international customer care centres
• Previous experience in Customer Success, B2B Business Development or B2B sales is ideal
• Your verbal and written English skills are excellent - Phone, emails, (and potentially) chat contacts are the main responsibility for this role, so clear communication in English is key, and we'll be evaluating yours all the way from your application through the end of the process
• You’re flexible. Open to working days, evenings, public holidays, and weekend shifts. While your scheduling preferences are taken into consideration, the requirements can change based on our customers needs, so we can’t guarantee you your preferred shift and shifts can change over time
• You’re organized. You’re methodical in your approach, with a solution-oriented mindset and the ability to multitask. Your lead will help you develop and remove blockers if they can, but they won’t stand over your shoulder, trusting you with the empowerment to meet and exceed your performance metrics and also deliver a great customer experience
• You’re cool under pressure. You take charge in challenging situations and you keep your composure if things get tense – a fast-paced, ever-changing environment is where you thrive
• You’re a team-player. You’re straight up and honest. You’re able to own up to your mistakes and you follow through when you say you will. Most importantly – you understand that having a great working culture is everyone’s responsibility, so you treat everyone with respect, you always give a helping hand, and you let our values guide you
• You’re growth-oriented. You understand that an open feedback culture is there to help you grow. You crave information and love learning new things. You challenge ideas, not people. You see every challenge as a learning opportunity and you’re adaptable, learning new systems and processes quickly
• You’re quick behind the keyboard, with a typing speed of at least 30 words-per-minute
• You hustle. And hard.

PS! If you're interested in the position, please apply by submitting your CV in English, and answering the application questions.

Additional information

Compensation:

SGD 3,950/month (Fixed) + RSUs

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Innowave Tech: MANUFACTURING SIMPLIFIED

Innowave Tech is a dynamic and innovative IT company at the forefront of the AI and Industry 4.0 revolution. Focused on providing cutting-edge solutions, we empower businesses to transform through the power of automation, data analytics, and artificial intelligence, to meet the complex needs of our clients in the advanced manufacturing and semiconductor industry.

The Role

As a Business Development Intern, you will play a key role in supporting our business development, sales, and marketing strategies. This is an exciting opportunity to gain hands-on experience in the fast-growing field of AI and Industry 4.0 while working closely with our team to drive business growth and brand visibility.

Responsibilities

• Assist in researching and identifying new business opportunities.

• Contribute to market analysis, competitor research, and trend tracking.

• Support business development/sales/marketing activities, events and campaigns.

• Collaborate with the business development and marketing team to execute strategies and improve brand positioning.

• Help with lead generation and outreach to potential clients.

Requirements

• Currently pursuing a diploma or degree in Business, Marketing, or a related field with a local polytechnic or university.

• Excellent written and verbal communication skills.

• Eagerness to learn and adapt to new challenges.

• Interest in AI, Industry 4.0, and emerging technologies.

• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word).

• Past related experience is advantageous.

• Self-motivated, detail-oriented, and able to work both independently and collaboratively.

• Ability to multitask and manage priorities in a fast-paced environment.

• Internship duration should be around 6 to 12 months full time.

• Resume should indicate your forecasted internship dates.

Screening questions:

• The intended internship period will be during your course of study?

• Are you students pursuing Computer Science disciplines?

• Are you able to commit for more than 3 months?

Outcome of Technical Skills and Competencies that Intern will learn:

• To be exposed to the industrial application of Industry 4.0 technologies, automation solutions, and trends.

• To gain hands-on experience in the business development related activities in an innovative tech environment

• To be able to use problem-solving methodologies when faced with a difficult situation

• To learn how to manage his time to handle complex projects within the deadline.

• To collaborate and work with other stakeholders effectively to meet project goals and deadlines (to be a team player)

Duties and responsibilities:

1. Efficient project management which includes project scheduling, lead, and co-ordinate the whole project team which include supervisors, foreman, workers and subcontractors.

2. Liaise with client, architect, consultant, and main contractor for any site issues to ensure timely project execution. To represent the Company at site meetings and other meetings as required.

3. Responsible for site coordination workers and to make accurate, decisive, and prompt decisions relating to work matters. Feedback to management on site problems for corrective actions to be taken.

4. To ensure details in subcontracts, purchase orders are accurate and meet with the project specifications in covering the full scope of work intended and required by the main contract.

5. Propose alternative design to substitute tender design that is practical, liable, cost-saving and conforms to relevant building code of practice.

6. Source for more competitive costs in equipment and subcontractor costs to minimize project cost and capital utilization.

7. Responsible for preparation, checking and submission of shop drawings before commencement of installation works and as-built drawings upon completion. The drawings shall provide for the openings through building structures for the passage of M & E services and shall ensure conformance to regulation and clients’ requirements.

8. Submission of monthly progress claim to clients and monitoring of variation works, avoid wide differential in claim and payment amounts. To finalize project accounts and variation claims early for client’s verification and payment.

9. To monitor the progress of work on site and recommend, if appropriate, the interim payment certification to supplier/subcontractors proposed by the designated Project Engineer.

10. To access, recommend and recruit suitable subcontractors and work force to provide quality engineering services to our clients.

11. To be readily involved in tender estimation, variation quotation and costing preparation and assist the project manager in the preparation of budgetary statement.

12. Responsible for all correspondences with the clients, authorities, main-contractors, subcontractors, vendors, architects, consultants, etc.

13. To be actively involved with quality management system of the company.

14. Perform any other duties as assigned by higher management or superior.

Duties and responsibilities:

1. Efficient project management which includes project scheduling, lead, and co-ordinate the whole project team which include supervisors, foreman, workers and subcontractors.

2. Liaise with client, architect, consultant, and main contractor for any site issues to ensure timely project execution. To represent the Company at site meetings and other meetings as required.

3. Responsible for site coordination workers and to make accurate, decisive, and prompt decisions relating to work matters. Feedback to management on site problems for corrective actions to be taken.

4. To ensure details in subcontracts, purchase orders are accurate and meet with the project specifications in covering the full scope of work intended and required by the main contract.

5. Propose alternative design to substitute tender design that is practical, liable, cost-saving and conforms to relevant building code of practice.

6. Source for more competitive costs in equipment and subcontractor costs to minimize project cost and capital utilization.

7. Responsible for preparation, checking and submission of shop drawings before commencement of installation works and as-built drawings upon completion. The drawings shall provide for the openings through building structures for the passage of M & E services and shall ensure conformance to regulation and clients’ requirements.

8. Submission of monthly progress claim to clients and monitoring of variation works, avoid wide differential in claim and payment amounts. To finalize project accounts and variation claims early for client’s verification and payment.

9. To monitor the progress of work on site and recommend, if appropriate, the interim payment certification to supplier/subcontractors proposed by the designated Project Engineer.

10. To access, recommend and recruit suitable subcontractors and work force to provide quality engineering services to our clients.

11. To be readily involved in tender estimation, variation quotation and costing preparation and assist the project manager in the preparation of budgetary statement.

12. Responsible for all correspondences with the clients, authorities, main-contractors, subcontractors, vendors, architects, consultants, etc.

13. To be actively involved with quality management system of the company.

14. Perform any other duties as assigned by higher management or superior.

Job scope

- Prepare and manage technical design dwgs (AutoCad)

- Prepare technical submissions to the client/ authorities

- Correspondence and liaison with the client / authorities

Requirements

-ITC / Diploma/ Deg in M&E Engineering

-Competent in MS office / Autocad / Revit

- Experience is Plumbing and Sanitary trade is preferred

Duties and responsibilities:

1. Efficient project management which includes project scheduling, lead, and co-ordinate the whole project team which include supervisors, foreman, workers and subcontractors.

2. Liaise with client, architect, consultant, and main contractor for any site issues to ensure timely project execution. To represent the Company at site meetings and other meetings as required.

3. Responsible for site coordination workers and to make accurate, decisive, and prompt decisions relating to work matters. Feedback to management on site problems for corrective actions to be taken.

4. To ensure details in subcontracts, purchase orders are accurate and meet with the project specifications in covering the full scope of work intended and required by the main contract.

5. Propose alternative design to substitute tender design that is practical, liable, cost-saving and conforms to relevant building code of practice.

6. Source for more competitive costs in equipment and subcontractor costs to minimize project cost and capital utilization.

7. Responsible for preparation, checking and submission of shop drawings before commencement of installation works and as-built drawings upon completion. The drawings shall provide for the openings through building structures for the passage of M & E services and shall ensure conformance to regulation and clients’ requirements.

8. Submission of monthly progress claim to clients and monitoring of variation works, avoid wide differential in claim and payment amounts. To finalize project accounts and variation claims early for client’s verification and payment.

9. To monitor the progress of work on site and recommend, if appropriate, the interim payment certification to supplier/subcontractors proposed by the designated Project Engineer.

10. To access, recommend and recruit suitable subcontractors and work force to provide quality engineering services to our clients.

11. To be readily involved in tender estimation, variation quotation and costing preparation and assist the project manager in the preparation of budgetary statement.

12. Responsible for all correspondences with the clients, authorities, main-contractors, subcontractors, vendors, architects, consultants, etc.

13. To be actively involved with quality management system of the company.

14. Perform any other duties as assigned by higher management or superior.

The project manager is overall responsible for planning and to oversee the entire project from inception to completion by ensuring the necessary co-ordination with various stakeholders.

This includes also maintaining and forecasting project budgets to closing the final account.

• Able to handle design for ACMV works
• Attend relevant meeting and make sure coordination on-site goes well
• Liaise with internal and external project stakeholders, like main-contractors or owners and sub-contractors, safety departments as well as complying to BCA / MOM regulations.
• To be responsible for gathering at least 3 different quotations from vendors for each project.
• Able to come up the project schedule showing the key milestones, progress and developments and ensuring that it is completed in good time.
• Provide effective leadership to project team by efficiently delegating tasks and resources to achieve completion.
• Build and maintain good relationships with clients, consultants and building owners.
• Provide overall project management administration duties - planning, managing submissions, reporting & attending client and subcontractor meetings
• To be competent in overseeing site installation including but not limited to manpower allocation, problem solving, coordination with other trades and to attneding client FAT, SAT, T&C. Also to manage HSE & safety requirements
• Assist in on tendering & quotation for projects

Requirements:

• Min Diploma/Degree in Electrical or Mechanical (Mechatronics) engineering or other related studies.
• At least 5 years project management experience in Construction industry.
• Project experience in multiple trades is advantageous
• To be fluent in ACMV knowledge & installation - CHWP, VRV, VRF systems.
• Driving license and own transport preferred.

PROJECT ENGINEER

Responsibilities

- Monitor compliance to applicable codes, practices, QA/QC policies, performance standards and specifications

- Interact daily with the clients to interpret their needs and requirements and represent them in the field

- Assign responsibilities and mentor project team

- Cooperate and communicate effectively with project manager and other project participants to provide assistance and technical support

- Independent & Motivation

- Review engineering deliverables and initiate appropriate corrective actions

Requirements:

• Minimum relevant certificate in Mechanical Engineering

· At least 2-3 years of working experience in the related field is preferred.

• Knowledge in MS project, Autocad
• Fluent in English
• Out going and willing to work extra hour
• Possess positive working attitude
• Able to work independently
• Able to multi-task and work under pressure in a fast pace environment
• Able to commence work immediately or within short notice preferred
• Able to start work immediately

Interested candidate please email at [email protected]/[email protected]

Other Information

- Location : Island Wide

- Salary Range : $3,000 - $4,000

The project manager is overall responsible for planning and to oversee the entire project from inception to completion by ensuring the necessary co-ordination with various stakeholders.

This includes also maintaining and forecasting project budgets to closing the final account.

• Able to handle design for ACMV works
• Attend relevant meeting and make sure coordination on-site goes well
• Liaise with internal and external project stakeholders, like main-contractors or owners and sub-contractors, safety departments as well as complying to BCA / MOM regulations.
• To be responsible for gathering at least 3 different quotations from vendors for each project.
• Able to come up the project schedule showing the key milestones, progress and developments and ensuring that it is completed in good time.
• Provide effective leadership to project team by efficiently delegating tasks and resources to achieve completion.
• Build and maintain good relationships with clients, consultants and building owners.
• Provide overall project management administration duties - planning, managing submissions, reporting & attending client and subcontractor meetings
• To be competent in overseeing site installation including but not limited to manpower allocation, problem solving, coordination with other trades and to attneding client FAT, SAT, T&C. Also to manage HSE & safety requirements
• Assist in on tendering & quotation for projects

Requirements:

• Min Diploma/Degree in Electrical or Mechanical (Mechatronics) engineering or other related studies.
• At least 5 years project management experience in Construction industry.
• Project experience in multiple trades is advantageous
• To be fluent in ACMV knowledge & installation - CHWP, VRV, VRF systems.
• Driving license and own transport preferred.

Job Description & Requirements

•HAVE experience in ACMV Project Administrative

•Day-to-day admin function of the department

•Answering phone calls related to project enquiries

•Coordination and communication between HOD and project team

•Provide administrative support for project managers, engineers and to various inter departments.

•Preparation of quotations, OMM, Testing and commission report required by project team

•Follow up on invitation for minor work tender and Request for quotation (RFQ)

•Maintain documents archiving system for hardcopies and filing into server

•Assist to monitor project costing and budget

•Manage schedule meetings for project team

•Other add-hoc duties and responsibilities when required

Job Description

Responsibilities

• Preparation of presentations and proposal documents.
• Proficient in Microsoft programs including Excel, Power Point and Word.
• Collaborate with the internal stakeholder(s) to maintain and uphold quality of deliverables.
• Perform regular checks, creation, amendment, and updating of data.
• Deliver exceptional customer service to both external and internal stakeholders.
• Communicate with landlords, arrange viewings, and schedule appointments.
• Interact seamlessly with internal teams, including office leasing and retail leasing departments.
• Assist the stakeholder in resolving daily operational issues.
• Perform ad hoc duties as assigned by management.
• Apply robust coordination skills to efficiently manage assigned tasks.

Qualifications:

• At least a NITEC in Business Studies, Office Studies, Administration (or any relevant field), or completed “O” / “N” level.
• Computer literate and proficient with Microsoft applications.
• Able to convey clear messages and communicate effectively with internal and external stakeholders at all levels.
• Comfortable making calls, coordinating meetings, and liaising with various internal departments.
• Detail-oriented and able to maintain high accuracy in a fast-paced environment.
• Thrive under pressure and work well in a dynamic setting.

• Bachelor's degree in business administration, Banking / Finance
• Minimum 5 years of IT Project Support experience, preferably in Banking/financial industry.
• Advance knowledge of MS Word, Excel, PowerPoint and SharePoint.
• Strong organisational, analytical and time management skills, and meticulous with details.
• Highly-motivated self-starter and strong team player and able to work with a high degree of autonomy.
• Excellent communication skills and able to communicate well with senior stakeholders.
• Demonstrated ability to work collaboratively with project teams and stakeholders.
• Good attitude, coachable and able to maintain a high degree of confidentiality with the information handled during the course of work.
• Able to handle high degree stress and meet tight deadlines as required.
• Have the ability to take detailed project meeting minutes for audit trail will be a plus.

We welcome fresh graduates to apply, as training will be provided!

Representative Management

• Administer onboarding/offboarding of representative.
• Update of representative particulars or contact details.
• Conduct induction training for newly appointed representative on submission administrative process.

Correspondence Handling

• Handle emails coming through the department mailboxes and assign to team members in-charge of respective subject matter.
• Co-ordinate with respective stakeholders and team members to implement changes that affect operation process due to request from provider/ changes in providers’ handlings.
• Disseminate announcement from product providers to keep representatives informed on product/process update.
• Proper house-keeping of all archived emails for department.
• Ensure meeting of service level for all correspondences handled for all team members.

Service Quality

• Attend to general queries from field representatives, product providers or inter-department relating to submission process/policy/account matters.
• Handle escalated complex enquiries from representatives including Not-In-Good-Order (NIGO) or reject submissions. Work closely with Compliance on escalated cases to derive decision.

Sales Submission

• Support pre/post sales applications from representatives for submission to product providers.
• Meeting of KPIs – accuracy, quality output and service levels.
• Adherence to regulatory and internal guidelines for processing functions.

Systems & Others

• Prepare management or regulatory reports.
• Ensure Standing Operating Procedure (SOP) are up-to-date.
• Attend to ad-hoc audit requests.
• Work on enhancement for new system and perform User Acceptance Testing (UAT) for changes implemented and issue logs raised.
• Work closely with cross-functional teams for processing functions with interdependencies.
• Identify interdependencies when analyzing issues and proactive to propose resolution.
• Perform ad-hoc tasks as and when assigned.

Qualifications:

• Diploma in Business Administration or equivalent.
• Minimum 2-3 years preferably in banking/financial industry. Candidates with more experience will be considered for a senior role.
• Possess good knowledge in financial products (such as insurance and investment).
• Proficient in Microsoft Office applications.

Other competencies and traits:

• Pro-active, self-motivated and ability to work independently in a fast pace environment.
• Possess good leadership skills and ability to handle and work with different levels within/outside the organization.
• Display mature and professional disposition.
• Exhibit good interpersonal skills and good team player.
• Meticulous and possess keen eye for details.
• Ability to multi-tasks and take ownership of assigned tasks.
• Display mature and professional disposition.
• Good communication, time management and organizational skills.
• Compliance with company and regulatory guidelines.
• Self disciplined and motivated in a flexible hybrid work environment.

Responsibilities:

• Setting realistic and clear expectations and KPIs, and circulating these expectations
• Developing a detailed project management plan
• Supervising, updating, and tracking progress of every phase of the entire project lifecycle
• Delegating responsibilities and coordinating with task owners
• Coaching and motivating through building strong professional relationships
• Conducting high-level productive meetings such as project status weekly standups and retrospective meetings
• Measuring and evaluating performances using appropriate and accurate systems, techniques, and tools
• Understand the use cases of technology products in the education industry. Be able to think and develop products from multiple dimensions such as development, application, customer experience, etc.

Requirements:

• Main scope: Development of software and applications (except games and cybersecurity).
• Project management experience using cases of technology products in the education industry

Qualified or interested candidates, please submit your updated resume in MS format by using the Apply Now Button or email to shinleng.liew(at)cvistahr.com

Candidates are also encouraged to contact our office where our approachable Consultants will address any inquiries and advice you with relation to this job advertisement. Our dedicated HR Consultants will get in touch with shortlisted candidates for a confidential discussion

R23119309 | EA License 16C7883

Job Description & Requirement

The successful candidate will be responsible for the coordination, development work of the entire Microsoft Dynamics NAV / D365 Business Central solution to a variety of industries, execution, control, completion, and support of Dynamics 365 Business Central, ensuring consistency with the company strategy, commitments, and goals.

Job Description

• Development work of entire Microsoft Dynamics NAV / D365 Business Central solution to a variety of industries.
• Conduct GAP-FIT analysis.
• Study and prepare system development specifications and coordinate with the functional / application consultant.
• Hardware System installation and configuration
• Able to interact and manage clients at different levels during the implementation.
• Provide on-going support.
• Other tasks as deemed appropriate by the company

Salary and Benefits

• We offer a competitive salary.
• The company provides benefits.

Job Title

Business Support Executive

Job Description & Requirements

The successful candidate will provide internal business support to the General Managers/Directors and our diverse customers. The ideal candidate will be capable of delivering first-class customer service, and be solution orientated and ambitious. Your role will be instrumental in maintaining the human touch and building strong customer relationships in our growing e-commerce presence.

Key Responsibilities

· Customer Communication and Support.

· Respond promptly and professionally to customer/member inquiries during scheduled hours.

· Assist customers/ members with sales-related queries, providing product information, pricing details, and delivery schedules.

· Liaise with logistics teams to obtain real-time information on delivery routes and potential delays, Order Tracking, and Delivery Management

· Assist in Inventory checking, payment processing, and verification.

· Assist customers/ members with payment-related matters, including verifying receipt of non-credit card payments (e.g., pay now transfers, CDC vouchers) through customers' provided screenshots and processing refunds.

· Handle customer complaints and issues promptly (e.g., missing items or quality concerns)

· Providing appropriate solutions and escalating complex problems to the relevant teams when necessary.

· Execute other ad-hoc duties as assigned.

Job Requirement

· Diploma or GCE “O’ Level with relevant experience

· Basic computer proficiency

· At least 2-3 years of relevant working experience

· Knowledge & experience in HR regulations & recruitment would be advantageous.

· Proficient in MS Office

· Good interpersonal skills & friendly disposition

· Detailed-oriented & meticulous, able to multitask.

· Able to work independently as well as a team player.

· Experience in e-commerce platforms is an added advantage.

· Able to start work as soon as possible.

Other Information

· Working Days – 5 days

· Work location – Ubi

· Salary: $3,000.00 - $3,500.00

· Meal Allowance

· Group PA & Hospitalization Insurance provided

Interested applications please APPLY DIRECTLY or if you prefer, you may email a detailed resume in MS WORD Format and a recent photo to [email protected] for a confidential discussion.

TOPPAN Next Tech is expanding its Security, Solutions & Services (SSS) division to enhance its business edge and pursue exciting opportunities in the market place for:

• Multi Modal Biometrics (face, fingerprint, iris)
• Key Installation Protection (military bases, protected buildings, secured facilities)
• Vehicle Access Control (2FA, biometric authentication, vehicle barrier boom, digital I/O, relays)
• Personal Access Control (autogates, turnstiles, registration kiosks, biometric authentication)
• Automated Border Clearance Management
• Industrial Automation and Robotics
• Mobile digital ID

The successful candidate is to help our dedicated team to grow our portfolio and customer base. This is a technical role and the candidate is expected to be strong in communication and documentation skills.

As a Business Analyst, you will take the role in:-

• Able to understand and manage business users, helping them articulate their needs and distilling into clear and accurate requirement specifications that engineers can use to design and build solutions
• Lead discussions with stakeholders (including external, internal, partners and vendors) to understand customer business needs and requirements (Project based)
• Document requirements, analyse and formulate various specifications, including the Requirements, Design and various Interface Specifications for projects
• Identifying potential issues of the proposed Design and Solutions, highlighting possible business and operational impacts
• Communicate Design and Requirements clearly to the development and delivery team
• Participate in the Testing and Evaluation of the various Solution Releases to ensure the requirements are met
• Analyse and identify ways to overcome any issues encountered in the Solution Releases during testing and evaluation
• Identify ways to improve performance and robustness of design and solution ensuring that customer requirements are met
• Provide regular and effective progress update to the Project Manager, including risks or issues identified
• Standardise the Terminology used in various projects, ensuring that they are used consistently across the Project Team for all documentation and discussions

Requirements:

• Bachelor Degree in Engineering, Computer Science or equivalent with good IT skills
• At least 3 years of experience as a Business Analyst, of which minimum 1 year in Project Requirements Gathering and Specifications
• Good communication skills in gathering Requirements and it is essential to be able to ask the right questions and correctly understand the information received
• Excellent documentation and writing skills (Requirements, Design and various Use-Cases document)
• Able to quickly grasp various customer processes and mapping them to the required Requirement Workflow
• Good aptitude in understanding and analysis of problems and finding the right fixes
• Capable of making decisions to scope, prioritise Requirements and assess the viability of solutions and workflow
• Reliable, flexible, dynamic and able to adapt to all situations
• Proficient in Biometrics Devices and Robotic Systems will be a plus

Job Description & Requirements

•HAVE experience in ACMV Project Administrative

•Day-to-day admin function of the department

•Answering phone calls related to project enquiries

•Coordination and communication between HOD and project team

•Provide administrative support for project managers, engineers and to various inter departments.

•Preparation of quotations, OMM, Testing and commission report required by project team

•Follow up on invitation for minor work tender and Request for quotation (RFQ)

•Maintain documents archiving system for hardcopies and filing into server

•Assist to monitor project costing and budget

•Manage schedule meetings for project team

•Other add-hoc duties and responsibilities when required

The project manager is overall responsible for planning and to oversee the entire project from inception to completion by ensuring the necessary co-ordination with various stakeholders.

This includes also maintaining and forecasting project budgets to closing the final account.

• Able to handle design for ACMV works
• Attend relevant meeting and make sure coordination on-site goes well
• Liaise with internal and external project stakeholders, like main-contractors or owners and sub-contractors, safety departments as well as complying to BCA / MOM regulations.
• To be responsible for gathering at least 3 different quotations from vendors for each project.
• Able to come up the project schedule showing the key milestones, progress and developments and ensuring that it is completed in good time.
• Provide effective leadership to project team by efficiently delegating tasks and resources to achieve completion.
• Build and maintain good relationships with clients, consultants and building owners.
• Provide overall project management administration duties - planning, managing submissions, reporting & attending client and subcontractor meetings
• To be competent in overseeing site installation including but not limited to manpower allocation, problem solving, coordination with other trades and to attneding client FAT, SAT, T&C. Also to manage HSE & safety requirements
• Assist in on tendering & quotation for projects

Requirements:

• Min Diploma/Degree in Electrical or Mechanical (Mechatronics) engineering or other related studies.
• At least 5 years project management experience in Construction industry.
• Project experience in multiple trades is advantageous
• To be fluent in ACMV knowledge & installation - CHWP, VRV, VRF systems.
• Driving license and own transport preferred.

We welcome fresh graduates to apply, as training will be provided!

Representative Management

• Administer onboarding/offboarding of representative.
• Update of representative particulars or contact details.
• Conduct induction training for newly appointed representative on submission administrative process.

Correspondence Handling

• Handle emails coming through the department mailboxes and assign to team members in-charge of respective subject matter.
• Co-ordinate with respective stakeholders and team members to implement changes that affect operation process due to request from provider/ changes in providers’ handlings.
• Disseminate announcement from product providers to keep representatives informed on product/process update.
• Proper house-keeping of all archived emails for department.
• Ensure meeting of service level for all correspondences handled for all team members.

Service Quality

• Attend to general queries from field representatives, product providers or inter-department relating to submission process/policy/account matters.
• Handle escalated complex enquiries from representatives including Not-In-Good-Order (NIGO) or reject submissions. Work closely with Compliance on escalated cases to derive decision.

Sales Submission

• Support pre/post sales applications from representatives for submission to product providers.
• Meeting of KPIs – accuracy, quality output and service levels.
• Adherence to regulatory and internal guidelines for processing functions.

Systems & Others

• Prepare management or regulatory reports.
• Ensure Standing Operating Procedure (SOP) are up-to-date.
• Attend to ad-hoc audit requests.
• Work on enhancement for new system and perform User Acceptance Testing (UAT) for changes implemented and issue logs raised.
• Work closely with cross-functional teams for processing functions with interdependencies.
• Identify interdependencies when analyzing issues and proactive to propose resolution.
• Perform ad-hoc tasks as and when assigned.

Qualifications:

• Diploma in Business Administration or equivalent.
• Minimum 2-3 years preferably in banking/financial industry. Candidates with more experience will be considered for a senior role.
• Possess good knowledge in financial products (such as insurance and investment).
• Proficient in Microsoft Office applications.

Other competencies and traits:

• Pro-active, self-motivated and ability to work independently in a fast pace environment.
• Possess good leadership skills and ability to handle and work with different levels within/outside the organization.
• Display mature and professional disposition.
• Exhibit good interpersonal skills and good team player.
• Meticulous and possess keen eye for details.
• Ability to multi-tasks and take ownership of assigned tasks.
• Display mature and professional disposition.
• Good communication, time management and organizational skills.
• Compliance with company and regulatory guidelines.
• Self disciplined and motivated in a flexible hybrid work environment.

Duties and responsibilities:

1. Efficient project management which includes project scheduling, lead, and co-ordinate the whole project team which include supervisors, foreman, workers and subcontractors.

2. Liaise with client, architect, consultant, and main contractor for any site issues to ensure timely project execution. To represent the Company at site meetings and other meetings as required.

3. Responsible for site coordination workers and to make accurate, decisive, and prompt decisions relating to work matters. Feedback to management on site problems for corrective actions to be taken.

4. To ensure details in subcontracts, purchase orders are accurate and meet with the project specifications in covering the full scope of work intended and required by the main contract.

5. Propose alternative design to substitute tender design that is practical, liable, cost-saving and conforms to relevant building code of practice.

6. Source for more competitive costs in equipment and subcontractor costs to minimize project cost and capital utilization.

7. Responsible for preparation, checking and submission of shop drawings before commencement of installation works and as-built drawings upon completion. The drawings shall provide for the openings through building structures for the passage of M & E services and shall ensure conformance to regulation and clients’ requirements.

8. Submission of monthly progress claim to clients and monitoring of variation works, avoid wide differential in claim and payment amounts. To finalize project accounts and variation claims early for client’s verification and payment.

9. To monitor the progress of work on site and recommend, if appropriate, the interim payment certification to supplier/subcontractors proposed by the designated Project Engineer.

10. To access, recommend and recruit suitable subcontractors and work force to provide quality engineering services to our clients.

11. To be readily involved in tender estimation, variation quotation and costing preparation and assist the project manager in the preparation of budgetary statement.

12. Responsible for all correspondences with the clients, authorities, main-contractors, subcontractors, vendors, architects, consultants, etc.

13. To be actively involved with quality management system of the company.

14. Perform any other duties as assigned by higher management or superior.

We welcome fresh graduates to apply, as training will be provided!

Representative Management

• Administer onboarding/offboarding of representative.
• Update of representative particulars or contact details.
• Conduct induction training for newly appointed representative on submission administrative process.

Correspondence Handling

• Handle emails coming through the department mailboxes and assign to team members in-charge of respective subject matter.
• Co-ordinate with respective stakeholders and team members to implement changes that affect operation process due to request from provider/ changes in providers’ handlings.
• Disseminate announcement from product providers to keep representatives informed on product/process update.
• Proper house-keeping of all archived emails for department.
• Ensure meeting of service level for all correspondences handled for all team members.

Service Quality

• Attend to general queries from field representatives, product providers or inter-department relating to submission process/policy/account matters.
• Handle escalated complex enquiries from representatives including Not-In-Good-Order (NIGO) or reject submissions. Work closely with Compliance on escalated cases to derive decision.

Sales Submission

• Support pre/post sales applications from representatives for submission to product providers.
• Meeting of KPIs – accuracy, quality output and service levels.
• Adherence to regulatory and internal guidelines for processing functions.

Systems & Others

• Prepare management or regulatory reports.
• Ensure Standing Operating Procedure (SOP) are up-to-date.
• Attend to ad-hoc audit requests.
• Work on enhancement for new system and perform User Acceptance Testing (UAT) for changes implemented and issue logs raised.
• Work closely with cross-functional teams for processing functions with interdependencies.
• Identify interdependencies when analyzing issues and proactive to propose resolution.
• Perform ad-hoc tasks as and when assigned.

Qualifications:

• Diploma in Business Administration or equivalent.
• Minimum 2-3 years preferably in banking/financial industry. Candidates with more experience will be considered for a senior role.
• Possess good knowledge in financial products (such as insurance and investment).
• Proficient in Microsoft Office applications.

Other competencies and traits:

• Pro-active, self-motivated and ability to work independently in a fast pace environment.
• Possess good leadership skills and ability to handle and work with different levels within/outside the organization.
• Display mature and professional disposition.
• Exhibit good interpersonal skills and good team player.
• Meticulous and possess keen eye for details.
• Ability to multi-tasks and take ownership of assigned tasks.
• Display mature and professional disposition.
• Good communication, time management and organizational skills.
• Compliance with company and regulatory guidelines.
• Self disciplined and motivated in a flexible hybrid work environment.

The project manager is overall responsible for planning and to oversee the entire project from inception to completion by ensuring the necessary co-ordination with various stakeholders.

This includes also maintaining and forecasting project budgets to closing the final account.

• Able to handle design for ACMV works
• Attend relevant meeting and make sure coordination on-site goes well
• Liaise with internal and external project stakeholders, like main-contractors or owners and sub-contractors, safety departments as well as complying to BCA / MOM regulations.
• To be responsible for gathering at least 3 different quotations from vendors for each project.
• Able to come up the project schedule showing the key milestones, progress and developments and ensuring that it is completed in good time.
• Provide effective leadership to project team by efficiently delegating tasks and resources to achieve completion.
• Build and maintain good relationships with clients, consultants and building owners.
• Provide overall project management administration duties - planning, managing submissions, reporting & attending client and subcontractor meetings
• To be competent in overseeing site installation including but not limited to manpower allocation, problem solving, coordination with other trades and to attneding client FAT, SAT, T&C. Also to manage HSE & safety requirements
• Assist in on tendering & quotation for projects

Requirements:

• Min Diploma/Degree in Electrical or Mechanical (Mechatronics) engineering or other related studies.
• At least 5 years project management experience in Construction industry.
• Project experience in multiple trades is advantageous
• To be fluent in ACMV knowledge & installation - CHWP, VRV, VRF systems.
• Driving license and own transport preferred.

Our Business Customer Support team collaborates and works closely with Business Development, Compliance, Customer Support, Engineering, Customer On-boarding, Operations and other product teams in order to make sure that Wise's business customers are provided with the best experience, solutions, and support.

Compensation:

SGD 3,800 (Fixed) + RSUs

Your mission:

• Communicating with Wise's business customers and helping them over the phone and via email whilst forming valuable, long-lasting relationships.
• Collaborating internally with operational and product teams to make sure that we are providing the best service and custom solutions for our business customers.

The role will give you the opportunity to:

• Be flexible working during business hours but sometimes covering an evening, public holiday, or weekend shift
• Go above and beyond the call of duty: work with less supervision and solve complex problems working with other teams
• Grow through mentoring and side projects with other teams, developing your skills and figuring out how to have a big impact on our customers
• Work autonomously - at Wise you get in what you put out so you’ll need to take the initiative when it comes to your career progression

About you:

• Hold a Singaporean citizenship or permanent residency (please note we cannot support Visas for this role)
• You have previous B2B customer support experience preferably in banking, internet, tech, and telecommunication industries, or international customer care centres
• Previous experience in Customer Success, B2B Business Development or B2B sales is ideal
• Your verbal and written English skills are excellent - Phone, emails, (and potentially) chat contacts are the main responsibility for this role, so clear communication in English is key, and we'll be evaluating yours all the way from your application through the end of the process
• You’re flexible. Open to working days, evenings, public holidays, and weekend shifts. While your scheduling preferences are taken into consideration, the requirements can change based on our customers needs, so we can’t guarantee you your preferred shift and shifts can change over time
• You’re organized. You’re methodical in your approach, with a solution-oriented mindset and the ability to multitask. Your lead will help you develop and remove blockers if they can, but they won’t stand over your shoulder, trusting you with the autonomy to meet and exceed your performance metrics and also deliver a great customer experience
• You’re cool under pressure. You take charge in challenging situations and you keep your composure if things get tense – a fast-paced, ever-changing environment is where you thrive
• You’re a team-player. You’re straight up and honest. You’re able to own up to your mistakes and you follow through when you say you will. Most importantly – you understand that having a great working culture is everyone’s responsibility, so you treat everyone with respect, you always give a helping hand, and you let our values guide you
• You’re growth-oriented. You understand that an open feedback culture is there to help you grow. You crave information and love learning new things. You challenge ideas, not people. You see every challenge as a learning opportunity and you’re adaptable, learning new systems and processes quickly
• You’re quick behind the keyboard, with a typing speed of at least 30 words-per-minute
• You hustle. And hard.
• You’ll ideally have worked in customer service before, but don’t worry if you haven’t. We’re willing to work with the right person as long as they’re passionate and always striving to give a great customer experience.

PS! If you're interested in the position, please apply by submitting your CV in English, and answering the application questions.

We’re people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in.

Also, qualifications aren’t that important to us. If you’ve got great experience, and you’re great at articulating your thinking, we’d like to hear from you.

And because we believe that diverse teams build better products, we’d especially love to hear from you if you’re from an under-represented demographic.

Here’s a few articles for you to read to learn more about our culture and product

“We hire smart people and we trust them”

What we do

How we work

Wise Customer Support team

#LI-DK29

About Certis

We are a leading outsourced services partner that designs, builds and operates multi-disciplinary smart security and integrated services. We put technology to work in making the world a safer place. Our mission is that as trusted partners, we protect lives and assets, and deliver integrated critical services. By empowering our people, our goal is to enable our communities to stay safe and thriving. We offer a broad range of opportunities and career pathways for our people to grow and explore their potential. We believe that people, equipped with innovative thinking and technological capabilities will make the world safer, smarter and better.

Life at Certis

If you are a passionate individual looking for opportunities to expand your skills, and purposeful work instead of just a ‘job’, we would love to hear from you. At Certis, no two days look alike. Our work calendars are filled with chances to collaborate with others, and bring new initiatives to life. Whether you’re looking to improve a process, or have an innovative idea awaiting a technology solve, we want you to bring your ideas to the table. We are a close-knit team that looks out for each other, works hard to get the job done, and encourages each other to grow – the perfect place for you to grow your career!

Responsibilities we will trust you with:

• Conceptualize, design, develop, test, document, and implement high-quality ABAP programs for customized business solutions with varying complexities.
• Demonstrate a minimum of 5 years of expertise in SAP technical, including proficient handling of complex ABAP debugging functions and troubleshooting related to SAP Custom development implementations.
• Provide operational support for Rostering systems across all Business Units by managing Service Requests (SRs) and Change Requests (CRs).

Your areas of knowledge and expertise that matter most for this role:

• Possess a recognized Degree/Diploma in Computer Science/Information Technology or equivalent, with a minimum of 3 years of relevant experience in SAP ABAP development.
• Proficient in object-oriented programming, ABAP List and ALV, smart forms, BADIs/BAPIs, user exits and custom modifications, interfaces, and REST & SOAP Web Service integration.
• Expertise in developing Custom Fiori applications, SAP Business Technology Platform (BTP), and providing comprehensive support.
• Display independence, self-motivation, and a collaborative spirit, demonstrating strong analytical and troubleshooting skills.
• Manage multiple priorities efficiently and handle psychological pressure in a complex technical environment with tight turnaround times.
• Implement MRS CRs (Change Requests) for all Business Units.
• Oversee vendor management.
• Possess knowledge of AWS and SAP Basis.

What you can expect from us:

• Work on world-class security projects renowned for their safety, reliability and efficiency
• Commitment to your ongoing development, including on-the-job opportunities, formal programs and assistance with further education
• Community volunteering opportunities
• A competitive remuneration package, featuring performance-based incentives, medical insurance and dental allowance.