The first person in charge of overall delivery and service should not only support the pre-sales work of the project, but also be responsible for the business indicators of delivery and service, the overall delivery situation and customer satisfaction; at the same time, PM is also responsible for building delivery and service. To ensure the successful landing of various businesses.
High-level Key Role & Responsibility:
1) As the first responsible person for delivery program management, it is necessary to ensure that the project is delivered to customers in a timely, accurate, high-quality, and low-cost manner, to obtain high customer satisfaction
2) As the person responsible for delivering business goals, be responsible for all aspects of project delivery and service business goals, such as revenue, delivery cost and invoicing matter.
3) As the person in charge of contractual delivery, it is necessary to promote the efficient and high-quality implementation of project contracts and promote contractual delivery to customers through the whole-process management of contract business (key clause control, invoicing, contract negotiation, handover, performance, change, etc.)., optimize customer experience and improve customer recognition.
4) As the manager of project delivery, it is responsible for monitoring, discovering project problems, and giving early warning and feedback in a timely manner, improving project operation level and delivery quality, ensuring successful project delivery, and obtaining high customer satisfaction.
5) As a delivery resource manager, it is necessary to reasonably predict, plan and allocate project business volume and delivery resources, and complete the daily management of project delivery resources.
Details activities:
The Professional service pre-sales activities include but not limited to:
· Coordinates closely with internal product sales, sales support, and engineering department to align solution.
· Support the contract negotiation and clarification.
· Provide the overall program/project timeline, resources plan and risk assessment.
· Review and highlight the SOC/Contract clauses (professional services) which will impact the overall project cost, schedule, and customer satisfaction.
· To ensure all the deliverables after the contract has been agreed upon.
The post-sales activities include but not limited to:
· Develop e2e program, manage the day-to-day activities of multiple projects and engineers, communicate with partners/3rd party vendor and customer to ensure the deliverables are on schedule and within cost parameters.
· Resolve any issues and solve problems throughout program/project life cycle.
· Track and report on project milestone and provide status reports to relevant stakeholders.
· Lead, coach and motivates project team members on a proactive basis.
· Conduct project post-mortems and create a recommendations report to identify successful and unsuccessful project element.
· Develop tools and best practices for project management and execution.
· Meet with clients to take detailed ordering briefs and clarify specific requirements of each project
Job requirement
· Bachelor’s Degree in appropriate field of study or equivalent work experience
· Proven working experience in project management
· Excellent client-facing and internal communication skills
· Excellent written and verbal communications skills
· Solid organizational skills including attention to detail and multitasking skills
· Strong working knowledge of Microsoft Office
· Project Management Professional (PMP) / PRINCE II certification will be an advantage
· Proven ability to complete projects according to outlined scope and timeline
· Able to work under pressure and fast-paced environment
· Knowledge in any of the below fields in 4G/5G mobile communications, cloud computing, network function virtualization, database, Linux operating systems, IP networking domain knowledge, and IP network security will be an advantage. Minimum 4 years working experience in related field.
