Total 25,352 customer service manager job vacancies in Others category in Singapore

Project Manager

Primary Purpose

The Project Manager is responsible for the managing and implementing of large scale IT projects with quality, within scope and to ensure deliverables are on time and conform to processes and standards meeting customer’s requirements

Responsibilities

Project Delivery
• Analyse and document requirements by liaising with a range of people including users and managers, drawing together information needs across a distributed organisation
• Establish and prepare project plans, risk management plans, project milestones and deliverables in consultation with business users and architect/designer
• Manage the implementation of the project on a daily basis with regard to schedules, budget, manpower and quality
• Manage the scope definition and change control mechanism
• Escalate and discuss project overrun issues, scope creep, integration issues, resource requirements with Project Director (PD)/Service Delivery Director (SDD)
• Manage integration of various components of the project including hardware, software installation, testing, business process review, redesign, application development, migration and data conversion etc.
• Manage project activities to ensure timely delivery, including identification of critical path, monitoring and driving completion of interdependent activities and adjustment to project schedules to achieve overall completion deadline
• Manage resources including hardware, software, human resource facilities and logistics required for project so as to ensure completion within budget.
• Review project documentation to ensure that it meets customers requirement and conforms to quality management process, standards and procedures to minimise rework and system failures
• Define project resources, performance reviews and post implementation evaluations
Customer/ Vendor Management
• Negotiate with vendors and across teams to ensure adequate resources are available during various phases of the project
• Build relationships with users, technical staff and management to determine and resolve issues associated with systems implementation
• Manage contracts and subcontractors
• Negotiate with customers on change request effort, schedules and prioritize changes based on business needs
• Clear and open communication with customers on project issues or clarifications
Business Development
• Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) for development of that opportunity
• Be involved in pre-sale activities
Team Management
• Liaise with team members to ensure that all tasks and deliverables are proceeding according to schedule
• Plan, track and monitor the tasks assigned to the team leader/ members
• Delegate tasks effectively by providing clear and specific instructions and goals
• Provide leadership to the project team to ensure that proposals/enhancements are fully analysed and evaluated for their benefits and costs
• Provide the project team with accurate information about business needs and priorities as well as details about existing business systems
• Participate in leadership activities and providing performance feedback and developmental coaching
• Monitor and improve team performance, providing leadership, coaching, and performance management

Requirement

• Typically 7 years IT project management experience
• Experience in the development, implementation and support of information technology projects in a range of organizations
• Degree in Information Systems or equivalent
• PMP certified will be an advantage
• Self-motivated with a positive “can-do” attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques.
• Able to lead, develop and maintain respectful and trusting relationship
• Proficient in written and spoken English
• Able to travel as required

• Renowned for expertise and global presence in the IT Infrastructure
• APAC Portfolio

About Our Client

Our client is a leading provider of critical infrastructure and services, ensuring seamless connections for businesses and individuals across the region. A market leader with a proven track record of consistent revenue growth year after year.

Job Description

• Manage financial reporting activities in accordance with the organisation's accounting policy and procedures and International Financial Reporting standards
• Provide technical expertise and advice on complex accounting issues
• Manage and upkeep good internal controls relating to the integrity of data for financial reporting
• Preparation of monthly management accounts, including schedules reconciliation, variance analysis and cashflow forecasts.
• Ensure timely and accurate month end closing process, including Group submission
• Liaise with various stakeholders on necessary operational matters e.g. tax/treasury/operations
• Preparation of documentations for treasury related transactions e.g. loans drawdown, covenants monitoring and reporting
• Liaise and support audit requirements (internal/external audits/PCAOB etc)
• Support annual budget & forecast processes
• Drive process improvement initiatives such as continual effort in automation and process improvements in areas of accounting and reporting.
• Any other tasks as assigned.

The Successful Applicant

• Qualified with an Accounting degree with CA/CPA
• You have at least 5 years of relevant in well established multinationals including 1-3 years from big fours
• Individuals who have experience in Shared Service set up, have worked in fast-paced and team-based environment are beneficial
• Proficient in Microsoft Excel
• Meticulous and organized.
• Excellent interpersonal and communication skills, with the ability to collaborate effectively across teams.
• Familiarity with SAP S/4 Hana will be a valuable asset.

What's on Offer

You can look forward to:

• Thrive in a fast-paced environment where pro-active approach is valued
• Assess to senior stakeholders and exposure to SEA regions
• Attractive remuneration package and benefits

Contact

Swee Kee Chu (Lic No: R21103443/ EA no: 18C9065)

Quote job ref

JN-082024-6512977

Phone number

+65 6416 9889

Page Personnel Recruitment Pte. Ltd.| Registration No. 201736642C

Our client is a reputable international bank that offers a wide range of banking products and services to its individual and corporate clients.

about the job

• Assisting RMs with credit and marketing tasks, including account opening, KYC review, financial spreadsheet preparation, data input, monitoring credit conditions, managing loan drawdown/rollover, overseeing post-loan monitoring, handling daily operational and administrative responsibilities.
• Effectively handles client inquiries while overseeing the portfolios of MNCs.
• Assisting with internal reporting and data consolidation.
• Performing any additional ad hoc duties as assigned.

skills and experience required

• Bachelor's degree in Finance / Banking / Business Studies.
• Minimum 1 year of ARM experience in Corporate Banking / Financial Institutions.
• Interest in writing credit papers.

*We regret to inform you that only shortlisted applicants will be notified*

To apply online please use the 'apply' function, alternatively you may contact Reenie at 6697 7943 / [email protected] for a confidential discussion.

EA: 91C2918 | R2198716

Job Summary

• Maximize new business/acquisition/referral opportunities and deepening existing customer relationships to the specified service standards for the Priority Clients segment

Implementation and oversight of the below individual responsibilities:

· To conduct a professional, consultative financial analysis and profiling session with customers to meet their financial needs/objectives.

· To foster and deepen customer relationships by providing regular market information updates and trend analysis on local and international financial products.

· In consultation with the PB team manager/ branch manager/ PTL, draw up monthly plans for achieving/exceeding sales targets to meet new business and customer acquisition goals

· To participate in marketing and promotional activities for customer acquisition.

· To source and call on individual prospects

· To provide quality, efficient after-sales services

· To manage anti-attrition and retention of clients

· To organise and conduct sales presentations to groups, clubs, associations, companies and other organisations.

· To solicit referrals from other parts of SCB eg. RMs from C&I, staff, etc.

Key Responsibilities

Regulatory & Business Conduct
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the team to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent)

Role Specific Technical competencies

· Client Acquisition Experience

· Account Management (of HNW Individuals) Experience

· Region Specific Language Expertise

· Region Specific Client Networks & Experience

· Technical knowledge and expertise in consumer banking products (i.e. Treasury, Equities, Funds, Insurance, etc)

Our Ideal Candidate

· Finance related fields studies relating to financial planning, portfolio reviews, asset allocations.

· Understands the core concepts, principles, processes or procedures of Wealth Management and Banking

· CMFAS Exams

· Experience in Managing Indonesia Market

· Good understanding and command of Indonesia Dialects as the incumbent will be supporting Indonesia market

· 5 years of experience in Banking.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

· Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

· Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

· Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

· Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.

· Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

· Flexible working options based around home and office locations, with flexible working patterns.

· Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

· A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

· Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers

You will assist the Senior Procurement Manager in the oversight and management of the School’s procurement function to ensure timely and effective procurement of goods and services, and compliance to procurement policies and procedures. You will provide advice to staff on procurement matters, vet procurement requirement specifications and approval papers, manage sourcing and contract management activities. You will review processes and procedures to enhance governance and operational efficiency in procurement.

Requirements

• At least 5 years of relevant experience
• Good people management and organisational skills
• Possess strong interpersonal, written and oral communication skills
• High degree of ethics, integrity and professionalism
• Experience in using an ERP system will be an advantage
• Knowledge in IM on Procurement will be an advantage

Our client is a well-established MNC, market leader in the Marine Shipping industry. Due to their current expansion plan, they are looking for Operations Manager to join their Logistics Operations team, in hopes of developing the current high performing team. They are located in the Central - easily assessible.

Responsibilities:

• Lead and manage a warehouse team, providing guidance to meet company and customer objectives effectively.
• Skillful in capacity planning and resource allocation for efficient daily order fulfillment and receiving, minimizing overtime.
• Collaborative, adaptable, capable of multitasking and delivering results under pressure while adhering to timelines.
• Embrace change and new technology to enhance operations, driving process and cost improvement initiatives proactively.
• Conduct weekly, monthly, and quarterly performance reviews with customers, ensuring operational KPIs are met.
• Oversee invoicing accuracy and timeliness for all customer services rendered, maintaining compliance with timelines.
• Ensure implementation and compliance with Safety, Health, Security, and Quality policies and procedures among staff.

Requirements:

• Min Degree holder with 5 years in experience in relevant shipping industry
• Good communication and presentation skills
• Experience in process improvement project with data automation tools

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

[Order Number: 628574]

Ideal candidate is someone with strong loans operations and credit analysis experience with corporate banking background covering fund finance/structured finance field.

Responsibilities

• Investor Analysis and Market Research: Perform investor analysis to support the credit approval process for fund finance transactions. Conduct market research to support the growth of the APAC fund finance business.
• Credit Monitoring: Conduct ongoing credit monitoring and produce annual rating review reports.
• Loan Operations: Coordinate closing and interim loan operations with the internal back-office and treasury team.
• Compliance Checks: Conduct KYC/AML investigations and reporting for new and existing client accounts.
• Internal Reporting: Prepare performance and accounting reports for the SG Branch and TKO Head Office.
• Internal Controls and Projects: Execute internal control activities, including operating manual audits, BCP, BIA, outsourcing, and participate in fund finance initiative projects to aid their implementation.

Requirements

• At least 5 years of loans operations experience within a corporate bank, specifically covering fund finance, structured finance, or corporate finance
• Strong knowledge of all corporate banking products
• Great proficiency in conducting credit analysis and writing up relevant reports
• Proficient in Ms Excel and Word

We regret that only shortlisted candidates will be notified.

However, rest assured that all applications will be updated to our resume bank for future opportunities.

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EA Personnel Name: Yap Zia Xin

EA Personnel Reg. No.: R22109263

EA Licence No.: 07C5771

Our client is a global MNC in real estate and investment management. Due to business needs, they are now recruiting a Building Services Manager to be part of their Facilities Team for ongoing transformation projects. They are located in the West - easily accessible.

Duties of Building Services Manager:

• Oversee site services and lead the onsite team and vendors.
• Ensure events management and AV support for client spaces.
• Review and approve documents for accuracy and quality.
• Adhere to KPI guidelines, SOPs, and statutory requirements.
• Address public and tenant feedback and complaints promptly.
• Prepare and submit management reports.
• Maintain and upkeep building installations and systems.
• Execute maintenance regimes and schedules.
• Plan and implement work programs and projects.
• Coordinate and manage maintenance and tenancy works.
• Plan and execute annual improvement works within budget.
• Maintain records of transactions and accounts.
• Conduct monthly tenant and customer engagement sessions.
• Oversee vendor performance and service standards.

Requirements:

• DIploma / Degree in related field
• Relevant M&E experience in Commercial Buildings settings.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Our client is a well-established market leader in the F&B industry. They are looking for a Digital Growth Manager to assist their team for the next phrase of their business. They are located in Central – easily accessible.

Key Responsibilities:

• Develop and implement digital strategies to foster business growth.
• Design and execute marketing campaigns aimed at user acquisition, retention, and revenue enhancement across channels such as CRM, SEM, SEO, email, social media, and partnerships.
• Leverage data analytics to refine and enhance marketing campaigns for optimal performance.
• Oversee the creation, testing, and analysis of advertisements to boost efficiency.
• Work closely with cross-functional teams to align growth strategies with overall company goals.
• Prepare and present regular performance reports and forecasts to senior management.
• Conduct market and competitive research to uncover new growth opportunities and stay ahead of industry trends.
• Lead and mentor the marketing team, offering guidance and professional development.
• Keep up-to-date with the latest technologies and best practices in growth marketing to drive innovation.

Requirement:

• Degree in Marketing / Business
• 5 years of relevant experience with 1 – 2 years leadership experience

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Responsibilities:

• Streamline Purchasing processes, develop integrated Purchasing strategies to effectively manage the suppliers on order fulfillment, assurance of supply.
• Lead, develop & implement policies, procedures and metrics to effectively manage the Materials shortages and implement solutions.
• Sourcing of materials/engineering parts locally/overseas with according to Bill Of Material (B.O.M) and equipment, goods and services.
• Perform data analysis to recommend trend-based improvements (e.g. demand aggregation) and to aid in decision-making
• Develop dashboards with procurement trends, forecasts and KPIs for management reporting and recommend early intervention where necessary
• Manage the team to achieve Key KPI on OTD, Inventory turns, excess & obsolescence, aging Inventory, day of supply in RAW, WIP & FG.
• Interface with both internal & external stakeholder to derive achievable targets, set up strategic plan and drive the team towards meeting the target as set forth.
• Other related duties if required.

Requirements:

• Bachelor in Business administration/Inventory management/Supply chain is preferred
• Min. 5 years of relevant work experience in Purchasing related Functions (manufacturing industry).
• Good communication and interpersonal skills
• Excellent analytical & problem solving & organizational skills
• Good team player
• Proficient in MS office & competent in excel.
• MS Navision ERP system or SAP hand on experience.
• Familiar with ISO 9001, 14001 and 13485 Quality Management System.
• Need to Travel to Batam.
• 5 days/week and Full-Time positions.

Interested candidates are invited to submit your application online with detailed resume with contact numbers, present and expected salaries via APPLY NOW or to:

Yeakin Plastic Industry Pte Ltd

1 Woodlands Walk Woodlands East Industrial Estate Singapore 738366

Tel: 67537333 Fax: 67596355

Website: http://www.yeakin-plastic.com

(All applications will be treated in strict confidence. Only shortlisted candidates will be notified)

[Order Number: 700670]

The Operations Manager will oversee day-to-day operations of 19 retail stores, leading Retail Managers and Operations Support teams to ensure operational excellence and seamless customer experiences.

Responsibilities

• Retail Operations Management: Oversee and manage the day-to-day operations of retail stores, including inventory management, store layouts, visual merchandising, and customer service excellence.
• Operational Strategy Development: Develop and implement strategies, policies, and procedures to ensure consistent, efficient, and high-quality operations across all stores.
• Performance Monitoring & Improvement: Monitor and analyze store performance and key performance indicators (KPIs) to identify areas for improvement, and implement effective action plans.
• Process Compliance & Review: Develop, review, and refine operations-related processes to ensure compliance with company policies, procedures, and regulations.
• Vendor & Budget Management: Manage relationships with vendors, suppliers, and service providers, participate in the development of annual budgets, and monitor expenditures to maintain cost efficiency. Conduct regular store visits to assess operations and stay updated on industry trends.

Requirements

• At least 10 years of Operations Management experience within the Retail / Travel Retail / FMCG industry specifically being familiarized with the Liquor & Tobacco product category
• Proven track record of managing retail operations and managing a large team
• Proficient in Ms Office Suite
• Proficiency in spoken / written Mandarin to liaise with clients from China
• Comfortable to work on weekends/PH when required

We regret that only shortlisted candidates will be notified.

However, rest assured that all applications will be updated to our resume bank for future opportunities.

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Please kindly refer to the Privacy Policy of Good Job Creations for your reference:

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EA Personnel Name: Yap Zia Xin

EA Personnel Reg. No.: R22109263

EA Licence No.: 07C5771

• Managnig a cluster of logistic buildings
• Facilities Engineering and asset enhancement work

About Our Client

My client is a private equity firm specialising in real estate investment in Singapore, and they own multiple logistics portfolios in the area

Job Description

• Oversee the managing agent to ensure effective maintenance and operational management of the properties under your responsibility.
• Develop and sustain the Company's Emergency Response Team for the property.
• Plan and execute Asset Enhancement Initiatives (AEI) and Additions & Alterations (A&A) projects for the property.
• Supervise contractors and consultants engaged in work on the properties.
• Manage tenant relations, including the processes of handover and takeover, defect resolution, overseeing tenant fit-out works
• Handle cost and document management, including budget preparation, monitoring actual expenses, and associated reporting.

The Successful Applicant

• Bachelor's degree/ Diploma holder in Mechanical or Electrical Engineering, Building, Facilities, or Real Estate Management, or equivalent
• 5 years+ relevant experience in Facilities Management
• Experience in developing and reviewing specifications for M&E systems.
• Proficiency in troubleshooting M&E systems.
• Experience in managing fit-outs, Asset Enhancement Initiatives (AEI), and Repair & Maintenance Projects.
• Proficiency in Microsoft Office and AutoCAD.
• Ability to respond to emergencies during odd hours.

What's on Offer

Attractive package will be offered to the right candidate

Contact

Hazel Choi (Lic No: R24122391 /EA no: 18S9099)

Quote job ref

JN-082024-6515845

Phone number

+65 6533 2777

Michael Page International Pte Ltd | Registration No. 199804751N

• to performing routine servicing for ladies sanitary bins, air freshener and dust mat
• installation of dispensers (drill & tape)
• able to work independently
• class 3 or 3A licence (Van)
• no experience required
• full-time job
• 5.5 days work
• multi-language preferred
• Interested applicant may call 67347973 for interview

• Respond promptly and professionally to customer inquiries via phone, email and chat
• Review & standardize all customer service reply to maintain a consistently high quality service standard
• Monitor customer satisfaction level & identify areas for improvement
• Motivate team member to hit KPI
• Brainstorm idea to improve chat quality & customer experience
• Provide training & exam to customer service team
• Co-ordinate with marketing team to bring more new leads
• Roster planning
• Fostering a teamwork culture

Sales Manager who will be responsible for supervising and organizing our sales team. You will be in charge of managing organizational sales by developing business plans, meeting planned goals, and coordinating with our marketing department on lead generation. You will also be tasked with overseeing the activities and performance of your sales team by tracking sales goals, setting individual sales targets, and facilitate the ongoing training of your salespeople.

In order to succeed in this role, you will need excellent communication skills and the ability to lead a sale team. Previous experience in a sales-related role is a plus.

Sales Manager Responsibilities:

Managing organizational sales by developing a business plan that covers sales, revenue and expense controls.

Meeting planned sales goals.

Setting individual sales targets with the sales team.

Tracking sales goals and reporting results as necessary.

Overseeing the activities and performance of the sales team.

Coordinating with marketing on lead generation.

The ongoing training of your salespeople.

Developing your sales team through motivation, counseling and product knowledge education.

Promoting the organization and products.

Understand our ideal customers and how they relate to our products.

Sales Manager Requirements:

Experience in planning and implementing sales strategies.

Experience in customer relationship management.

Experience managing and directing a sales team.

Excellent written and verbal communication skills.

Dedication to providing great customer service.

Ability to lead a sale team.

Work 5 days, but you must be able to work overtime. Usually need to come back to do overtime on Saturday or Sunday

need have degree certificate,then also need know the computer maintenance,can training the staff how to do the sales ,how to increase the turnover and increase efficiency,the company will give the target for the sales.Organize hotel staff's schedule work, work arrangement before work, inspection during work, inspection after work, etc. Learn to communication

Job Scope including but not limited to:

Formulate and implement standard operating procedures, manage, train and develop team members, liaise with executive management to ensure that company’ short and long term goals are met

Accountable for planning, coordinating and managing staff and services to ensure efficient and effective F&B operations and that customer service standards are maintained at all times.

Monitor supplies and inventory to make sure they’re used properly and efficiently and that we adhere to the store budget, manage Profit & Loss and forecasting of the business operational costing.

Creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction

Monitor customers reactions and confer frequently with servicing staff or captains to ensure customer satisfaction, respond to comments, requests and complaints in a timely and professional manner, take personal responsibility to resolve issues.

Other adhoc duties as and when necessary

Job Requirement:

At least Diploma/Degree in Management/Food & Beverage Operation or related certifications

Minimum 10 years’ working experience in food and beverage industry, preferably with management experience

Possess a comprehensive set of food & beverage service and operations skills, proven in handling customer satisfaction

Team oriented approach to management with a mindset of open communications, capable of building and managing relationships with stakeholders.

Knowledge of proper food handling procedures and quality management

Prior experience in a F&B environment involving in operations activities is an added advantages

Job Descriptions

• To manage Microsoft Dynamics 365 (Business Central/Sales/Human Resource)
• To consult business application implementation/operation in all countries in Asia region
• To build and drive regional application operational structure in Asia region
• To propose and leverage business benefits through the use of information technology.
• To support implement regional activities set by superior
• Any ad-hoc tasks as assigned by superior

Job Requirements

• Graduate in computer science or similar.
• Minimum 5 years of related experience
• With an adept knowledge in Microsoft Dynamics Business Central / Microsoft Dynamics for Sales
• Possess experience API connection to various type of other products
• Possess knowledge/experience of Microsoft Power Platform.
• Required any MCSD (Or equivalent ) that is relevant to either Dynamics 365 BC, Dynamics CRM and, Power platform.
• Required general knowledge of corporate business applications such as HRM, CRM, ERP
• Required regional optimization view for designing/managing business applications.
• Required strong documentation skills
• Required strong in team building skills
• Experience in managing and enhancing corporate business -application with Microsoft products.
• JSON or any other programing language experience is advantageous.
• Experience in the construction industry/Japanese MNC is advantageous.

Benefits

• AWS : Not provided
• Performance based bonus （Once in December) Company and Individual
• Expected OT for a month will be pretty minimum or 0
• AL、MC : 14 days
• MC　14days.
• Other benefits and allowances
• Dental coverage
• Medical coverage

Working hours

• Mon-Fri, 5days work week
• 8:00- 17:30 or 8:30-18:00

A cosy and nice hotel bar looking for an experience manager who has at least 5 years of experience in the industry.

Has knowledge of mixing cocktails and general bar management experience. Able to manage staff and scheduling of rosters.

Knowledge in alcoholic beverages and wines.

Has to have experience in inventory handling and proficient microsoft office skills.

Overall management of the bar.

A Sales Manager is a professional who is responsible for the success of their company’s sales department. They set goals for their team and produce monthly forecasting reports to see how well they’re doing in achieving those targets and budgets based on what’s happening with revenue streams so that everything runs

About Novela

Novela is Singapores first international multi-brand beauty retail store. Keeping up with the latest trends, Novela aims to capture the hearts of beauty shoppers with a wide range of luxury beauty products including skin & body care, fragrances and makeup.

Novelas logo is a black quill pen, which is symbolic of a womans beauty, elegance and knowledge. Indeed, we believe that you can exude beauty from the inside out with the right beauty regime. By curating the best beauty brands from across the globe and offering them at affordable prices, we aim to simplify and elevate your shopping experience with premium products handpicked by us.

About this role:

We are seeking a data-driven and customer-centric CRM Manager to lead our customer relationship management strategies at Novela. The ideal candidate will have a strong understanding of retail consumer behaviour, especially within the beauty industry, and will be responsible for developing, implementing, and optimizing CRM initiatives that drive customer engagement, loyalty, and revenue growth.

Key Responsibilities:

CRM Strategy & Implementation:

• Develop and execute CRM strategies to enhance customer engagement, retention, and loyalty.
• Build segmented customer journeys and campaigns tailored to various customer groups based on behavioural data, demographics, and purchasing habits.
• Lead CRM automation efforts and implement new tools or systems to enhance the customer experience.

Data Analytics & Insights:

• Analyse customer data to identify trends, behaviours, and preferences that drive engagement and optimize campaign effectiveness.
• Leverage customer data to create personalized offers, recommendations, and communications to increase purchase frequency and average order value (AOV).
• Monitor and report on the performance of CRM campaigns (open rates, conversion rates, retention rates) and identify areas of improvement.

Customer Segmentation & Personalization:

• Develop and refine customer segmentation models to create highly targeted marketing strategies.
• Implement personalized communication across multiple channels (email, SMS, social media, etc.) to enhance the customer experience and increase retention.
• Utilize predictive modelling and advanced data analytics to anticipate customer needs and behaviours, driving proactive engagement strategies.

Loyalty Program Management:

• Oversee the development and management of the customer loyalty program, ensuring it delivers value to both the business and the customer.
• Continuously optimize the loyalty program through data insights to increase customer retention, lifetime value (CLV), and program participation.

Cross-Functional Collaboration:

• Work closely with marketing, e-commerce, and sales teams to align CRM strategies with broader business goals and promotional efforts.
• Partner with product teams to gather insights on consumer behaviour and influence product offerings that align with customer preferences.
• Collaborate with IT and data teams to ensure CRM systems and databases are optimized for performance and data accuracy.

Market & Consumer Trends Analysis:

• Stay up to date on industry trends, competitor CRM strategies, and evolving consumer behaviour, especially within the beauty and retail sectors.
• Apply learnings from market trends to innovate CRM programs and enhance customer touchpoints across all channels.

Requirements:

• Bachelors degree in Marketing, Business, Data Science, or related field.
• 5+ years of experience in CRM, customer engagement, or loyalty marketing, preferably within the retail or beauty industry.
• Strong knowledge of retail consumer behaviours, with a focus on the beauty sector.
• Hands-on experience with CRM tools and platforms (e.g., Salesforce, HubSpot, or similar).
• Proven track record of managing successful CRM campaigns and loyalty programs in major retailers or online marketplaces is a must.
• Strong analytical skills with the ability to interpret complex data and translate it into actionable strategies.
• Excellent communication and project management skills.
• Ability to lead cross-functional teams and manage multiple projects in a fast-paced environment.
• Proficiency in segmentation, predictive analytics, and CRM automation tools.

Penang Culture Restaurant plays an important role bt attracting people from all over Singapore as well as Malaysia to savour the best of Penang Food.

Job Description:

• Interviewing,hiring, training, scheduling and managaing employees
• Resolving customer complaints regarding food quality and service and making sure the business complies with health and food safety regulations.
• To supervise and co-ordinate daily operation of outlets
• Oversee and maintain records for inventory, including food and beverages, supplies and other restaurant equipment.
• Achieve maximum profitability and overall success by controlling costs and quality of service.

Job Requirement:

• Passion in F&B industry, pleasant personality with a good service attitude
• Must be able to work on weekend and public holiday
• Willing to learn and adapt to a fast pace emvironment

What the day will look like
1. Local client advisory and service

• Client relationship management
• Discover client’s needs in holistic manner
• Set service scope and expectations
• Advise client on risk management and general insurance issues and offer potential solutions
• Advise on local statutory insurance requirements
• Design, strategize, place/renew and manage insurance program across various property and casualty lines
• Ensure policy administration matters are carried out accurately and timely, including invoicing and collection
• Review insurance program performance, perform claims analysis and offer risk improvement recommendations where possible.
• Review client’s contractual insurance requirements

2. Multinational client servicing – collaborate with overseas Aon Producing Offices to service local operations of multinational companies, such as

• Design and optimize client’s global insurance program
• Setting service scope and fee according to AGCN guidelines and tools
• Communicate client’s global risk management philosophy to local Aon offices
• Ensure instructions are communicated to and implemented by local Aon offices
• Utilize IT platforms for global account management

3. Delivering Aon United (DAU)

• Propose solutions across risk, insurance and other solution spaces that Aon offers
• Engage various Aon business units, specialties and regional resources to deliver appropriate Aon United solutions for clients
• Keep up to date on Aon IQ and wide range of cutting-edge solutions across all Aon business units
• Execute and utilise client-related value propositions, systems and processes including (but not limited to) Client Value Creation Model (CVCM), Aon Brokers Guide, Global Account Management System, Aon WorkComp.

4. Co-service with senior colleagues on major accounts, such as being Regional Coordinators for major accounts with operations in APAC

5. Participate in and contribute to winning new clients

6. Comply with company procedures and processes

7. Any other roles and responsibilities assigned

Skills and experience that will lead to success
• Diploma or Bachelor Degree
• General Insurance academic qualifications, ACII would be advantageous
• At least 4-5 years of experience in the insurance industry
• Independent, proactive, efficient
• Meticulous and able to multi-task
• Excellent communication and interpersonal skills
• Pleasant and positive personality, adaptable to changes
• Possess good analytical mind with strong intuition for business
• Good spoken and written communication skills
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint)
• A strong teammate

My client, a Global General Insurance broker, is looking to hire an experienced Broking Manager in Singapore to provide a full spectrum of account servicing for their major corporate accounts.

Collaborating with key stakeholders, you will:

Responsibilities:

• Manage renewals of 15-20 major corporate accounts independently, ensuring all customer requests are resolved with first-class service.
• Developing new and organic growth accounts to meet targets.
• Renewals of accounts; to achieve timely renewal and high renewal retention.
• Preparing detailed proposals and presentation decks for new and organic leads or for remarketing of renewal accounts where required.

Requirements:

• 3+ years of experience with GI broking account management
• Must have a Certificate in General Insurance (BCP, PGI, CGI)
• Good command of oral and written English. Fluency in oral Mandarin Chinese is an advantage as you may be dealing with Chinese-speaking clients based in SG

Benefits:

• Industry-leading cash incentives for renewals, paid quarterly
• Career Progression: become a specialist in corporate general insurance lines, with clear promotion criteria and opportunities
• Competitive compensation

If you meet the requirements above and you're keen to take on the challenge of servicing key corporate accounts at a global insurance broker, apply now. Or email Nikhil Senan at [email protected] for a confidential discussion.

Less experienced candidates are encouraged to apply, as 1 opening is for a junior broker.

• Responsible for the business performance of all outlets
• Analyze restaurant sales and profitability
• Responsible for developing and maintaining high standards relating to customer service, product quality and cleanliness
• Ensure the smooth day-to-day operation of all outlets
• Ensure all operations are in accordance with company’s SOPs and safety and health standards
• To forecast the manpower needs and oversee the manpower deployment to ensure smooth outlet operations
• Serve as leadership role model to supervise and motivate outlet staff
• Manage and resolve staff grievances and disciplinary matters
• Oversee outlet and equipment maintenance
• Responsible for setting up of new outlets and other adhoc projects

Requirements

• Minimum Diploma
• At least 2 years of relevant managerial experience
• Possess strong analytical and good problem solving skills
• Strong interpersonal and people management skills
• Highly meticulous and have an eye for details
• Willingness to work shifts/weekends/evenings to support outlet operations

• Advise management on the organisation's exposure to risks and the involvement of financial institutions, money market instruments and treasury management functions where applicable.
• Analyse and assess the impact of investment decisions on the financial position of the organisation.
• Analyse the financial performance and position of the organisation and develop suitable accounting policies to meet reporting requirements.
• Analyse, compile and present management information for managerial decision-making.
• Apply appropriate appraisal techniques and consideration for taxation, inflation and risk in investment decisions.
• Articulate to management all relevant tax issues to minimise the organisation's tax liabilities.
• Assess the chargeable gains and losses of the organisation, as well as capital gain tax liabilities.
• Calculate accounting ratios relating to profitability, liquidity, efficiency and position.
• Evaluate the effectiveness of the organisation's financial system and determine any areas of improvement.
• Identify and adopt business intelligence tools to analyse financial data and information.
• Identify and calculate both financial and non-financial performance measurements for reporting on the organisation's performance.
• Manage a documented system of accounting policies and procedures.
• Oversee the preparation of the organisation's budget.