Total 1,661 lead buyer job vacancies in Others category in Singapore

1) What to Sell?

Accountable for the Solution portfolio / product mix

• Define which products are core to the solution portfolio
• Articulate how each of the products brings unique client benefits
• Ensure portfolio profitability is understood & improved over time

Commercial ownership of pricing rate cards & commercial policies

Close partnership with Global Product Leadership function:

• Identify the solutions with the highest revenue opportunity
• Ensure APAC markets needs are met in product development roadmap
• Provide APAC Markets teams visibility to product plans and timelines

Identify white space in the portfolio / unmet client needs and seek partner / acquisition programs to meet those needs (where we will not build)

Accountable for the Portfolio Operating Plan (with the correct mix by solution)

2) How to Sell?

Build a strong community around the portfolio / expertise

• A community that learns, adopts & activates with speed
• A community that is formed with Sales & Delivery teams
• Cross country client opportunities / Best practice sharing
• Define the WOW to guarantee regular connections within local sales leaders & Market leaders
• Maintain central Knowledge Management drives to enable your communities

Build and execute the Go To Market plans for the solutions:

• Campaign calendar & content
• Commercial Decks / Proposal Decks
• Improve Demo Scripts
• Create and coordinate TL and Webinars (with Inside Sales support)
• Market kit Product adaptation to APAC: Rate cards, Commercial Policies and Discounts, Communication kit (power pages, one-pagers, detailed product presentation, etc).
• Joint coordination with the Inside Sales teams for external and internal campaigns

Ensure that the Sales teams are enabled with best-in-class product / solution / sales training materials

• Seek for consistency across APAC Markets
• Ensure Power Position sales decks & ‘pitch perfect’ examples available
• Develop automated gift of content tools (in partnership with Inside Sales)
• Define the training product plans for APAC teams (in partnership with Inside Sales)
• Execute and coordinate the internal & external training plan (in partnership with Inside Sales)
• Work with Inside Sales team to translate these materials to eLearning where appropriate
• Share competitive analysis

Be directly involved in sales pitches & keep a close touch with clients:

• Lead / heavy support to major RFPs and or multi-market RFPs
• Continuous support to local sales leaders in the definition of the best solution for client specific needs
• Direct involvement with HQ clients: grow, build, impact relationship and revenue
• In charge of the coordination of APAC markets for global RFP’s

Connect with Commercial teams in other regions to identify opportunities to apply in APAC

Ensure strong visibility to revenue performance / outlook / $risks & opps for your product portfolio on an continuous basis

3) How to Operate?

Strong alignment with Product & Delivery COE organization

• Ensure product activation & quality consistency across APAC
• Critical to align how & where new product activation will be tested and scaled through the Delivery COE organization
• Connect with APAC Delivery team leader to define prioritizations if necessary, delivery gaps & opportunities, define rules and ways of working

Accountable for new product activation and scale

Role-model talent management excellence and ensure talent retention

Qualifications

• English level: advanced oral and written
• Strong analytical skills and insight generation
• High Negotiation, Problem Solving & Communications Skills
• Teamwork: Ability to work with others on tasks and activities without necessarily being the leader, even when these are not directly related to their interests or objectives.
• Influence skills, good level of relationship / networking, internal and external
• "Self - motivation: Ability to work towards a goal without depending on constant recognition from your immediate boss.
• Self-starter with solid organizational and planning skills.
• Experience leading teams or solutions.
• High level of energy, motivation, drive, enthusiasm, initiative, commitment and professionalism.
• Good understanding of the client’s needs
• Able to effectively communicate in a cross-country environment
• High understanding of the respective industries & retailing in both modern and traditional trade environments

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

Company Description:

prettyFIT is a well-known Singaporean ladies footwear brand with a strong reputation for creating stylish and comfortable shoes for women. We are looking for a Content Marketing Creator to join our team and oversee the brand's positioning and development.

Key Responsibilities:

1. Content Creation: Develop engaging and visually appealing content for prettyFIT's digital platforms, including website, social media, and email marketing.

2. Copywriting: Craft compelling and on-brand copy for product descriptions, blog posts, social media captions, and marketing campaigns. Maintain a consistent brand voice and tone across all content channels that resonates with our target audience and reflects our brand values and identity.

3. Visual Storytelling: Work closely with our design team to create captivating visual content, including graphics, images, and videos, to enhance our brand identity.

4. Social Media Management: Manage prettyFIT's social media accounts, plan content calendars, and execute social media campaigns to increase brand visibility and engagement.

5. Community Engagement: Interact with our loyal customer base, respond to comments and messages, and build meaningful relationships with our audience.

6. Content Strategy:Collaborate with the marketing team to develop content strategies that align with prettyFIT's brand values and marketing goals.

7. Market Research: Stay up-to-date with industry trends, analyze competitor content, and identify opportunities for innovation in our content approach.

Qualifications:

1. Diploma in Marketing, Communications, Journalism, or a related field.

2. Proven experience in content creation, copywriting, and social media management.

3. Exceptional writing and communication skills.

4. Proficiency in graphic design tools and basic video editing.

5. Strong understanding of digital marketing trends and SEO principles.

6. A passion for fashion, footwear, and the prettyFIT brand.

If you are a creative, innovative, and motivated marketing professional looking to join a dynamic and growing brand, we would love to hear from you!

At prettyFIT, we believe in creating a positive and supportive work environment that encourages growth and development. We offer competitive remuneration and benefits packages, as well as opportunities for career advancement.

To apply, please submit your resume, cover letter & expected renumeration to our recruitment team at [email protected]

POSITION SUMMARY

• Achieve an elevated visual merchandising presentation that results in a highly branded emotional in-store experience and improve sales results.
• Drive results by develop and execute short term action plans and long term strategies.
• Support the broader Sales Leadership Team, field visual organisation and other key stakeholders across the business on visual merchandising presentation, brand guide planning and execution, merchandising sell down strategies, visual training/ capability-building, and overall strategies to optimize the use of real estate to drive profitable sales growth and build brand equity.

KEY AREAS OF RESPONSIBILITIES

• Foster a customer-centric culture, where the full energy and activity of the store team are focused on deliver highly satisfying customer experiences.
• Serve on Sales Leadership Team and responsible for total store results.
• Support Sales Leadership Team to achieve and maintain visual and merchandising presentation standards.
• Lead and support planning and executive of brand guide in partnership with category managers and brand delivery team.
• Gain business insight and create SMART action plans that improve execution and results.
• Proactively identify and communicate Merchandise Flow and visual presentation challenges with recommended solutions.
• Drive execution and ensure that visual merchandising presentation standards are maintained in partnership with category managers; including identifying and acting on sell-down strategies.
• Ensure all SLT are trained to maintain visual merchandising presentation standards while engaging customers.
• Build strong communication and partnership with visual merchandising, VSI/ Beauty, Visual Production, Visual SD & C and allocation team.
• Actively participate in the talent selection process of all field leadership positions.
• Executive on-going visual merchandising training with Sales Leadership Team and Visual Associates.
• Candidate will be working in the store on retail shift.
• Perform any other visual merchandising related task/ or projects.

We are working with a financial service with strong presence in Asia to seek for a IT Infrastructure Transformation lead to join their Singapore team

As the lead, you will be responsible for driving transformation initiatives around infrastructure and network domains.

You will be responsible for optimising and uplifting critical infrastructure and network systems including tools like SolarWinds, AWS, OBM, ELK, Ansible, Device42, Tenable, and SailPoint.

You will also be working closely with senior stakeholders on the current operations and to identify areas for improvements.

As the lead, you will be responsible for driving the overall transformation of infrastructure and network operations, leading projects focusing on enhancing infrastructure capacity

To qualify, individuals must possess:

- Bachelor’s Degree or Master’s degree

- 10 - 15 years of relevant experience

- MUST HAVE:

• Experienced in leading infrastructure and network transformation
• Strong experience with tools and systems eg. SolarWinds, AWS, OBM, ELK, Ansible, Device42, Tenable, Sailpoint
• Certification: CCNA, CCNP, MCSE, RHEL, Certified System Administrator, Oracle Certified System Administrator

- Excellent communication and stakeholder management skills

Interested applicants, please contact Shan at [email protected] or +65 6950 0365 for a confidential discussion

EA License No: 16S8066

Registration No: R1980894

Only successful candidates will be notified.

Job Description

You will be part of a Project Team in an established and registered Charity Organisation for a Programme which involves working with young students, families and community stakeholders.

Your role in the Project Team would be :

· Liase and Engage with Community Stakeholders to identify the Families and Young Students to join the Programme

· Profile and Assess these Families for their suitability to join the Programme

· Liase, Engage and Manage these Families and Young Students to ensure that they remain engaged and progress in the Programme

· Administer and Manage the Programme rollout and incentives to the Families and Young Students

· Network with Community Stakeholders as part of pre-Programme work

· Support the Project Team for Events for these Families and Young Students

· Work with the rest of the Project Team to ensure the success of the Project and Programme

Requirements

· Caring disposition and emotional maturity to manage Social Work

· Ability to understand and work within Programme Requirements and Parameters

· Excellent People and Social Skills

· Strong Observational and Social Profiling Skills

· Willingness to work flexibly in terms of working hours

· Ability to work in a team

· Social work experience will be helpful but is not a strict requirement

Job Description

• Plans, organizes, and directs work of one or more survey parties engaged in surveying earth’s surface to determine precise location and measurements of points, elevations, lines, areas, and contours for construction, mapmaking, land division, titles, mining or other purposes
• Researches previous survey evidence, maps, deeds, physical evidence, and other records to obtain data needed for surveys.
• Develops new data from photogrammetric records.
• Determines methods and procedures for establishing or re-establishing survey control.
• Keeps accurate notes, records, and sketches to describe and certify work performed.
• Coordinates findings with work of engineering and architectural personnel, clients, and others regarding the project.
• Assumes legal responsibility for work and is licensed by the state.
• To observe all company Environmental, Workplace Safety Health and good practice requirements at all times

Job Requirements

• Trade certificate of training in the survey field
• Ability to work independently and within a team
• Candidates with 10 years or more of relevant experience from the infrastructure industry may be considered for the position of Lead Land Surveyor

• Attractive Salary Package
• Dynamic Working Environment
• Career Progression

Job Description

• Oversee daily operations and departmental development
• Perform radiography duties
• Collaborate with other departments with the department managers to ensures seamless patient care
• Manage staff and facilitate training and education for the MRI Department
• Other duties assigned

Job Requirements

• Degree in Diagnostic Radiography with minimum 3 years of relevant experience
• Strong competency in MRI scanning, operations, equipment, and software

Interested candidate can send in your resume in Microsoft Words to :

[email protected]

We regret to inform that only shortlisted candidates will be notified. Thank you for applying.

EA License No.: 23C1894

EA Personnel No.: R1656105

Job Scope:

• Conduct market research to identify potential suppliers and products.
• Analyze market trends, pricing, and product availability to make informed purchasing decisions
• Evaluate and select suppliers based on factors such as quality, cost, reliability, and delivery timelines
• Develop and maintain strong relationships with suppliers, negotiating terms and conditions to secure favorable agreements
• Generate purchase orders accurately, ensuring compliance with organizational policies and procedures
• Monitor and track order status, communicating with suppliers to resolve any issues and ensure timely delivery
• Negotiate pricing, terms, and contracts with suppliers to achieve cost savings and favorable terms for the organization
• Ensure compliance with legal and ethical standards in all purchasing activities, including adherence to relevant regulations and industry best practices
• Collaborate with finance teams to develop and manage budgets for procurement activities
• Track and report on purchasing expenses, identifying opportunities for cost savings
• Stay informed about industry trends and best practices to enhance procurement strategies

Job Requirement:

• At least Diploma in Business Administration, Supply Chain Management, or a related field
• Minimum of 15 years of overall work experience.
• Proven experience of at least 8 years in procurement or a similar role.
• Strong negotiation and communication skills
• Analytical and problem-solving abilities
• Attention to detail and accuracy in record-keeping
• Familiarity with procurement software and tools
• Ability to adapt to changing market conditions and organizational needs
• Willingness to stay updated on industry trends and best practices
• Ability to work collaboratively with cross-functional teams
• Effective communication and interpersonal skills
• Maintain high ethical standards in all procurement activities
• Ensure compliance with relevant laws and regulations.
• Strong organizational and time-management skills, with the ability to manage multiple projects simultaneously
• Excellent communication and interpersonal skills for working with vendors, and team members
• Attend to emergency call and able to work during public holiday or weekend if required
• Willingness and ability to travel to various locations for meetings and supplier visits
• 6 working days per week

We are regret that only shortlisted candidates will be notified.

Job Scope:

• Identify, evaluate, and establish relationships with suppliers
• Negotiate terms and conditions with suppliers to secure favourable agreements
• Monitor supplier performance and address any issues or discrepancies
• Collaborate with various departments to understand their procurement needs
• Develop procurement plans that align with organizational goals and budget constraints
• Ensure timely and efficient procurement processes
• Seek cost-effective solutions without compromising quality or service levels
• Conduct cost analysis and comparisons to make informed purchasing decisions
• Implement cost-saving initiatives and negotiate favorable terms
• Maintain optimal inventory levels to prevent stockouts and excess inventory
• Monitor inventory turnover rates and adjust procurement strategies accordingly
• Implement efficient inventory management practices
• Generate and manage purchase orders, contracts, and other procurement-related documents
• Maintain accurate records of procurement activities and expenditures
• Prepare regular reports on procurement metrics and performance
• Conduct on-site inspections to ensure compliance with design and quality requirements
• Travel to various locations for supplier meetings, negotiations, and assessments
• Resolve quality issues promptly, collaborating with suppliers and project teams
• Conduct on-site inspections to ensure compliance with design and quality requirements

Job Requirement:

• At least Diploma in any field
• At least 3 years’ experience in procurement or a related field
• Familiarity with procurement processes, negotiation techniques, and supplier management
• Strong negotiation and communication skills
• Analytical and problem-solving abilities
• Attention to detail and accuracy in record-keeping
• Familiarity with procurement software and tools
• Ability to adapt to changing market conditions and organizational needs
• Willingness to stay updated on industry trends and best practices
• Ability to work collaboratively with cross-functional teams
• Effective communication and interpersonal skills
• Maintain high ethical standards in all procurement activities
• Ensure compliance with relevant laws and regulations.
• Strong organizational and time-management skills, with the ability to manage multiple projects simultaneously
• Excellent communication and interpersonal skills for working with vendors, and team members
• Attend to emergency call and able to work during public holiday or weekend if required
• Willingness and ability to travel to various locations for meetings and supplier visits
• 6 working days per week

We are regret that only shortlisted candidates will be notified.

· Diploma/Degree in Information Technology/Computer Science or equivalent.

· Extensive experience in technical management, preferably in backend infrastructure (Server, Network, Cloud Technology)

· Advanced knowledge of CIS innovation and integration.

· Experience in handling Subject Matter Experts is a plus.

· Extensive experience in collaborating with CIS development teams and users.

· Ability to diagnose faults, oversee CIS user-testing, and implement required changes.

· Ensuring optimal hardware and software functionality, as well as network security.

· Ability to keep up with CIS advancements.

· Good experience in difficult customer management

· ITIL Foundation certified or equivalent work experience, ITSM Knowledge will be an advantage

· Experience in handling multiple operations domains will be an advantage (e.g. covering the various operations/services - Service Desk, Desktop, Server, Network, DC, Security)

· Experience supporting Singapore government agencies with security clearance and Large Commercial Enterprises as well as Regional/Global Support environment.

· Possess strong leadership, communication and interpersonal skills and have experience working in large enterprise operational environments

Desired Skillset

· ITIL V4 Certified

· Project Management Professional (PMP) is a plus

· Cloud Certifications is a plus

Responsibilities:

• Performing analyses on Computer Infrastructure System efficiency (CIS) and integration.

• Reporting to management on Computer Infrastructure System development, implementation, and progress.

• Collaborating with development teams and departments, as well as incorporating user feedback.

• Managing support teams and evaluating performance metrics.

• Ensuring that products and services are delivered on time and within budget.

• Managing software and hardware installations and upgrades.

• Maintaining computer network infrastructure and ensuring network security.

• Hiring and training new IT Support staff.

• Manage team to meet all SLAs and deliverables according to contractual agreement / project plan

• Continuous improvement towards the effectiveness involving planning, organizing and efficiently handling of

activities and eliminating unnecessary activities/cost whilst addressing problems and making timely practical

decisions.

• Achieve goals through effective planning, management and coordination, promoting innovation and team

work.

• Review, refine & improve support framework regularly to ensure the sustainability of service delivery

framework, process as in able to demonstrate adequate service quality and control adhering to Quality of

Delivery Output and streamline the administrative aspect of process management

• Team Management (Attrition, Administrative, Leadership, Support).

• Lead Continual Service Improvement. Identify weaknesses during Service Reviews, Process Evaluations,

Compliance Reviews or customer survey completed during reporting period and formulate improvement

plans.

• To work with Technical Director and Sales/Pre-sales and generate variation orders / new businesses.

• Oversee Capacity planning to cater future growth for backend infrastructure

• Develop, implement, and maintain policies, procedures, and associated training plans for resource

administration and appropriate use.

• Manage and establish priorities for maintenance, design, development and analysis of entire infrastructure

systems inclusive of computer, LANs, WANs, Internet, wireless, Server and security implementations.

• Provides “ownership” of problem thru final resolution.

• Negotiate with vendors, outsourcers, and contractors to secure products and service

Requirements:

• Diploma/Degree in Information Technology/Computer Science or equivalent.

• A master's degree in technology management or business management would be advantageous.

• Possess strong leadership, communication and interpersonal skills and have experience working in large

enterprise operational environments

• Extensive experience in technical management, preferably in backend infrastructure (Server, Network, Cloud

Technology)

• Advanced knowledge of CIS innovation and integration.

• Experience in handling Subject Matter Experts is a plus.

• Ability to manage IT support teams, as well as hire and train new IT staff.

• Extensive experience in collaborating with CIS development teams and users.

• Ability to diagnose faults, oversee CIS user-testing, and implement required changes.

• Ensuring optimal hardware and software functionality, as well as network security.

• Ability to keep up with CIS advancements.

• Good experience in difficult customer management

• ITIL Foundation certified or equivalent work experience, ITSM Knowledge will be an advantage

• Self-motivated, customer oriented and a team player.

• Experience in handling multiple operations domains will be an advantage (e.g. covering the various

operations/services - Service Desk, Desktop, Server, Network, DC, Security)

• Ability to learn in a fast-paced environment, multi-task, perform under pressure.

• Experience supporting Singapore government agencies with security clearance and Large Commercial

Enterprises as well as Regional/Global Support environment.

Desired Skillset

• ITIL V4 Certified

• Project Management Professional (PMP) is a plus

• Cloud Certifications is a plus

About HeLa Labs
HeLa Labs (https://www.helalabs.com) is a dynamic team of innovative developers, engineers, and designers dedicated to building transformative technology that drives the adoption of Web3. Our goal is to build a secure layer 1 blockchain for real-world adoption.

We are looking for a passionate and experienced DeFi Growth Lead to join our team. You will play a critical role in expanding our DeFi ecosystem, nurturing partnerships, driving growth, and leading sales efforts within the blockchain space.

What You Will Do at HeLa Labs?

• Drive the growth of DeFi solutions by understanding market needs and identifying new business opportunities.
• Build and maintain strategic partnerships within the DeFi, blockchain, and Web3 ecosystem to enhance our market presence.
• Develop relationships with key stakeholders, including crypto founders, VCs, startups, and influencers, to drive awareness and adoption of HeLa Labs' solutions.
• Collaborate with internal teams to create targeted go-to-market strategies and ensure successful execution.
• Lead sales efforts by crafting compelling proposals, delivering presentations, negotiating contracts, and closing deals.
• Manage and grow a sales pipeline, providing regular reports on performance and progress to stakeholders.
• Organize and participate in online and offline events, webinars, and meetups to generate leads and increase brand visibility.

Our Ideal Candidates Would Have:

• Bachelor’s degree in Business Administration, Computer Science, or a related field.
• 2-3 years of proven experience in business development, growth, or sales roles, preferably within the DeFi, blockchain, or cryptocurrency industry.
• A strong network of connections within the blockchain industry, including VCs, DeFi projects, startups, and investors.
• Self-motivated and results-oriented with a track record of meeting or exceeding growth targets.
• Excellent communication and negotiation skills, with the ability to engage and influence stakeholders.
• Ability to work effectively in a fast-paced, team-oriented environment.

What Else Is Waiting for You?

• Competitive salary.
• Be a part of the future of financial technology by making a meaningful impact.
• Excellent career development opportunities in a rapidly growing company.
• A passionate and collaborative team.
• A family-like work environment.
• Opportunities to enhance your technical skills and deepen your understanding of capital markets.
• A multicultural work environment.

Does HeLa Labs sound like the place you want to work? Apply for a job today and shape the future of decentralized finance!

What you do today will determine your tomorrow!

Responsibilities

• Performing analyses on Computer Infrastructure System efficiency (CIS) and integration.

• Reporting to management on Computer Infrastructure System development, implementation, and progress.

• Collaborating with development teams and departments, as well as incorporating user feedback.

• Managing support teams and evaluating performance metrics.

• Ensuring that products and services are delivered on time and within budget.

• Managing software and hardware installations and upgrades.

• Maintaining computer network infrastructure and ensuring network security.

• Hiring and training new IT Support staff.

• Manage team to meet all SLAs and deliverables according to contractual agreement / project plan

• Continuous improvement towards the effectiveness involving planning, organizing and efficiently handling of activities and eliminating unnecessary activities/cost whilst addressing problems and making timely practical decisions.

• Achieve goals through effective planning, management and coordination, promoting innovation and team work.

• Review, refine & improve support framework regularly to ensure the sustainability of service delivery framework, process as in able to demonstrate adequate service quality and control adhering to Quality of

• Delivery Output and streamline the administrative aspect of process management

• Team Management (Attrition, Administrative, Leadership, Support).

• Lead Continual Service Improvement. Identify weaknesses during Service Reviews, Process Evaluations,

• Compliance Reviews or customer survey completed during reporting period and formulate improvement plans.

• To work with Technical Director and Sales/Pre-sales and generate variation orders / new businesses.

• Oversee Capacity planning to cater future growth for backend infrastructure

• Develop, implement, and maintain policies, procedures, and associated training plans for resource administration and appropriate use.

• Manage and establish priorities for maintenance, design, development and analysis of entire infrastructure

• systems inclusive of computer, LANs, WANs, Internet, wireless, Server and security implementations.

• Provides “ownership” of problem thru final resolution.

• Negotiate with vendors, outsourcers, and contractors to secure products and services.

Requirements

• Diploma/Degree in Information Technology/Computer Science or equivalent.

• A master's degree in technology management or business management would be advantageous.

• Possess strong leadership, communication and interpersonal skills and have experience working in large enterprise operational environments

• Extensive experience in technical management, preferably in backend infrastructure (Server, Network, Cloud Technology)

• Advanced knowledge of CIS innovation and integration.

• Experience in handling Subject Matter Experts is a plus.

• Ability to manage IT support teams, as well as hire and train new IT staff.

• Extensive experience in collaborating with CIS development teams and users.

• Ability to diagnose faults, oversee CIS user-testing, and implement required changes.

• Ensuring optimal hardware and software functionality, as well as network security.

• Ability to keep up with CIS advancements.

• Good experience in difficult customer management

• ITIL Foundation certified or equivalent work experience, ITSM Knowledge will be an advantage

• Self-motivated, customer oriented and a team player.

• Experience in handling multiple operations domains will be an advantage (e.g. covering the various operations/services - Service Desk, Desktop, Server, Network, DC, Security)

• Ability to learn in a fast-paced environment, multi-task, perform under pressure.

• Experience supporting Singapore government agencies with security clearance and Large Commercial

• Enterprises as well as Regional/Global Support environment.

Desired Skillset

• ITIL V4 Certified

• Project Management Professional (PMP) is a plus

• Cloud Certifications is a plus

Licence no: 12C6060

Roles & Responsibilities

• Supporting operation in the assigned process unit in DCS panel
• Handling day-to-day duties and plant troubleshooting
• Conducting field logging, routine sampling, and plant testing work
• Ensuring equipment complying to SOP and working instructions
• Management of the team, including all aspects of people and performance management.
• Drive and work with support teams to resolve service disruptions and restore services as rapidly as possible.
• Ensure timely escalation and track incident life cycle till resolution.
• Document and update NOC operation processes and troubleshooting guides.
• Identify areas for process and efficiency improvements within NOC.
• Participate and contribute product or enhancement projects.
• Other general duties

Requirements:

• At least 3 years’ working experience in IT Helpdesk / NOC environment (Telco Environment)
• At least 2 years’ management experience to lead a support team
• Strong Communication Skills, with good email and verbal etiquette for compilation information / creation and dissemination of SOPs
• Familiar with Layer 2 and Layer 3 Technologies, eg DWDM, BGP, to aid in fault identification and escalation.
• Able to work independently and as a good team player.
• Good deductive reasoning and problem-solving ability.
• Excellent verbal and written communication and presentation skills.

Position

The department is responsible for development and maintenance of Capital Market IT applications (in-house and package) used worldwide, covering Front Office (Murex, Apex, Orchestrade…), Back Office (Summit, Calypso…), Market data referential (Asset Control..), Market Risk (in-house application on big data technologies).

The Repo and Secured Financing (RSF) IT division, works across the full value chain to sustain business activity and enable its acceleration..

This role aims to take the lead of one of our Calypso back office IT team in Singapore, in project mode as well as in maintenance mode, to support the “build and run the bank” function. It requires a deep understanding of the nature of business operations, timing of activities & data flowing through internal and external systems. The build and support team continuously works with business users, infrastructure engineers and system managers.

“Run the bank” and “Build the bank” are the first missions of our IT department. It involves many front line IT professionals who understand the nature of business operations, timing of activities & data flowing through internal and external systems.They are continuously working with business users, infrastructure engineer and system managers.

Main responsibilities

As a hands-on Delivery Manager and Run Specialist Lead, you will be part of an international team focused on running and supporting the bank’s FX and Money market Platform developed around Calypso, a software package from Nasdaq, and in house’s solutions.

Build & change management

• Analyse enhancement requests for the repo business and new products.
• Propose solutions in collaboration with Architects.
• Specifications, workload estimates, planning, test scenarios, release documentation.
• Coordinate run and build the bank.
• Monthly releases, following the team’s milestones for analysis, coding and testing.
• Support the release roadmap in production.

Release management

• Define and implement in coordination with the release schedule of the Calypso applications
• Supervise and coordinate the release activities with the various stakeholders (I.e. Build team, Application Support…)
• Contribute in the continuous improvement of the release processes, tools and automation

Application monitoring responsibilities

• Define and implement in coordination with build team the needed application monitoring
• Supervise and monitor daily and monthly chains and handle user request by working closely with project, infrastructure and production teams
• Support overnight batches which take place during the Singapore Morning and early afternoon time to ensure that problems are swiftly analyzed and resolved to minimize down-time.
• Process and issue daily, weekly and monthly reporting on data quality of risk chain in which the activity is usually more intense on monthly run.

Incidents and Requests management (business users and other IT teams)

• Provide level 1, 2 and 3 application support to the business users (E.g. trader, risk manager, market risk monitoring operator, back-office and middle-office analyst, market data administrator,…)
• Analyze and manage incidents/problems/requests coming

Problem management and continuous improvement

• Prepare and maintain knowledge base for each of the application in the scope of the team in coordination with the build team and the ops team
• Collaborate with build team to assess the priority of the problem and follow-up the resolution, even contributing to the definition of long term solution.
• Provide non-functional requirement to the build team to implement monitoring as code whenever available.

The delivery manager should have a pro-active mindset in security, incident preventive measures, productivity and global improvement of the quality of service. Candidate should have a strong appetite in the capital market functional business.

Qualifications and Profile

• Experience on Calypso versions v14 to v17.
• In depth knowledge of Static Data, Workflows, ScheduledTask, Confirmations, Settlements, Messages / Swift messages, Positions, Accounting, Corporate action, Filters, Reporting Framwork, Reconciliation features.
• Understanding of financial assets (Fixed Income, Money market...) and trade lifecycle with a deeper knowledge of Bonds, Repos and Securities.
• Experience with regulatory reporting HRF, NORIA, MMSR.
• Experience in interfacing Calypso with external systems.
• Hands-on experience in implementation projects.
• AGILE track record.
• Experience in implementing NR scenarios.
• Willing to do L3 Support if required.
• Proficient in software development life cycle and Devops concepts
• Good knowledge Microsoft Office (E.g. Excel / Powerpoint), incident management (E.g. Service Now) and other reporting tools
• Strong analytical or troubleshooting skills
• Good knowledge in Java, Linux/Unix, Database (E.g. Sybase, Oracle), PL/SQL, Middleware (E.g. MQ Series), File Transfer (E.g. CFT) and batch/Job Scheduling (Control-M).
• Knowledge of monitoring solution (E.g Splunk…)
• Strong perseverance and diligence towards attaining goals and effective time management
• Excellent communication and interpersonal skills
• Ability to work well under pressure
• Autonomous, self motivated and excellent team player
• Self-starter and ambitious

Other Professional Skills and Mind-set

• General banking and finance understanding and knowledge
• Understanding of trade life cycle, financial products (Bonds, Repos, Securities…)
• Exposure to Capital Market FO/BO system (E.g. Calypso, Kondor+, Summit, Murex…)
• Autonomy to include implicit deliverables in assignment based on best practices
• Strong appetite to learn both functional and technical new domain
• Appetite to participate to technical market trends and communities
• Careful observance of standards and processes
• Strong sense of confidentiality

Education Requirements

• Master’s degree in relevant specialties (IT, finance).
• Minimum 8 years working experience in relevant roles.

Working Hours

• Work in ASIA region : (9am – 6:30pm SGT)

Next Step

Prepare your updated resume and expected package.

Simply click on 'Apply here' or email to [email protected] to drop your resume

All shortlisted candidates will be contacted.

Prasant Sirohi

EA License Number: 91C2918

Registration Number: R22106307

• Experience in GIS Esri-Utilities, ECO & GIS

• Experience in ArcGIS configuration and customization based on functional and technical specification

• Significant experience in ArcGIS WebApp Builder/Experience builder, Python and ArcPy.

• Experience in working with ArcGIS Enterprise (Portal for ArcGIS, ArcGIS Server, Data Store)

• Experience in developing file based and web-service based integration for ArcGIS

• Knowledge of ArcGIS product suite along with extensions (3D Viewer, Workflow Manager)

• Good coding, testing and debugging skills

• Experience in data migration for spatial data using tools like FME

• Very good client interacting skills, communication and presentation skills

To Apply:

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret that only shortlisted applicants would be notified.

This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg No : R1654858 | Soo Sheng Hui

Mon to Fri: 8:30am to 6pm

Position Summary

This position is responsible as the Workplace Safety and Health (WSH) lead for Singapore location and reports to the Regional Safety Manager.

Responsibilities

• Ensure compliance and implementation by employees and contractors with company’s EHS procedures.

• To ensure workplace safety and health compliance according to Client EHS procedures at Client facilities.

• Monitoring and supporting all logistics activities at Client facilities.

• Provide additional support and project management oversight to new and critical EHS initiatives.

• Identify risks during activities and partner with Operations to permanently mitigate them via the hierarchy of controls.

Qualifications Summary

Education:

• Basic EHS knowledge (Minimum WSH Level B Advanced Cert | Advanced Certificate in WSH).

Requirement:

• Required personnel protection equipment (PPE) must be worn at all times while carrying out the above tasks.

• Able to work in an environment with noise level exceeding 85db for a prolonged period.

• Will be required to move around the facility to check on activities at different areas.

Phillips 66 & YOU - Together we can fuel the future

Phillips 66 has more than 140 years of experience in providing the energy that enables people to dream bigger and go farther, faster. We are committed to improving lives, and that is our promise to our employees and our communities. We are sustained by the backgrounds and experiences of our diverse teams, which reflect who we are, the environment we create and how we work together. Our company is built on values of safety, honor and commitment. We call our cultural mindset Our Energy in Action, which we define through four simple, intuitive behaviors: We work for the greater good, create an environment of trust, seek different perspectives and achieve excellence. Phillips 66 was recognized by Forbes as one of “America’s Best Employers” in 2021.

Learn more about Phillips 66 by visiting phillips66.com/about.

Purpose:

The Lead Originator, Asia (APAC) plays a pivotal role in enabling the consistent growth of Commercial Supply and Trading through tenders participation, delivering term short and long positions, and gaining access to trading assets for the global crude, clean products and renewables trading desks (crude oil, gasoline, distillates, renewables and heavy oils). Based in Singapore, the primary focus of the Lead Originator, Asia (APAC) is leading the expansion in Asia Pacific markets. The position is a senior supervisory position that requires strong commercial skills and leadership. The incumbent is expected to collaborate with the Global Origination team on cross-commodity opportunities that have a broad global impact.

Key Accountabilities:

• Develop a 5-year plan for origination in Asia, in line with the Global Origination Strategic Plan, to include financial targets, regional development plans and the associated staffing strategy
• Work collaboratively with global trading commodity leads, local trading desk heads and global market analysis resources to prioritize origination opportunities in Asia based on current and projected gaps for Phillips 66
• Supervise and assist with staffing origination function in Asia
• Build, maintain and enhance a strong network of customer relationships in target markets
• Source, negotiate and close profitable deals for the global trading desks in line with prioritized opportunity lists, and ensure smooth transition of closed deals to Trading desks for execution
• Deliver deals to exceed net income targets defined in origination plans (P&L measurement to be done on trading desks but origination function will track value-add associated with their deals)
• Manage contract disputes if any arise during the term of the origination contracts
• Ensure all compliance requirements are met by the origination team, with zero policy breaches

Required Qualifications, Experience and Skills:

• Bachelor’s degree with a strong origination background and local commercial market experience gained over at least 15 years
• Regional / country knowledge with established relationships / network in Asia Pacific markets
• Technically competent in crude oil and refined products with the ability to initiate technical sales i.e. know features of commodity/product, customers’ systems, Phillips 66 systems etc in order to make connections and propose deals that add value
• Proven ability to negotiate and implement contracts effectively with examples of structured deals that have been closed personally
• Good understanding of trading/financial products from trading or trading management roles
• Experience dealing with legal compliance issues such as FCPA (Foreign Corrupt Practices Act), sanctions and anti-boycott issues
• Supervisory experience in a commercial role, preferably in structured negotiation and for more than one commodity
• Demonstrated strategic breadth with ability and desire to achieve significant growth targets
• Collaborative team player with strong interpersonal skills and multi-language proficiencies
• Effective in both internal and external relationships management with the ability to work co-operatively with all trading desks
• Required to travel regularly, up to 50% of time

We regret to inform that only shortlisted candidates will be notified.

Phillips 66 International Trading Pte Ltd adopts the Tripartite Standards and is committed to be a fair and progressive employer.

Who you are

Are you passionate about project management?

Are you a technology enthusiast?

Do you dream of being part of a groundbreaking initiative with a budget exceeding €100 million?

If answer to all these questions is, yes and you think that you are a perfect fit? Join us!

This project will use cutting-edge technology and agile methodologies and fully transform primary financing operations and information systems. . We are building a next-generation digital platform that will seamlessly connect investors, lenders, and clients.

Join our dynamic and collaborative team, spread across Paris and Singapore, and be instrumental in shaping the future of banking.

Who we are

Crédit Agricole Corporate and Investment Banking (CA-CIB) is the CIB arm of Crédit Agricole Group, top 10 bank in the world by total assets. Our Singapore center is the 2ndmain IT HUB after Paris. Our work has a worldwide reach:

- we envision and prepare the Bank’s futures information systems,

- we provide premium In-house applications,

- we collaborate with our businesses to create the future corporate banking ecosystem of the bank aligned with our key transformation objectives.

Leveraging our unique positioning, we can attain a sustainable competitive advantage in the market. We are seeking creative and adaptable individuals who embody the Bank’s values to support ambitious technological challenges.

What You'll Do:

· Architect a Powerful Ecosystem: Develop a platform that fosters collaboration between investors, lenders, and clients, streamlining deal flow across syndicated markets.

· Embrace Complexity: Design a system capable of managing diverse loan formats, large lender pools, institutional investors, and multi-product offerings.

· Boost Efficiency: Drive agility through more focused and structured transactions, optimizing deal execution.

· Navigate the Regulatory Landscape: Implement solutions that adhere to evolving regulations like Basel IV and IFRS 9.

The position requires autonomy and reliability in performing duties while maintaining close communication with the rest of the program. The candidate will need to develop a good understanding of both IT systems and business processes and drive delivery of systems that are at forefront of transformation.

Main responsibilities

· Act as a primary point of contact between multiple development teams and senior stakeholders

· Track and communicate project progress, risks, issues regularly and facilitate project and program committees

· Lead and facilitate daily stand-ups, sprint planning, reviews and retrospectives and ensure that team adheres to agile principles and values

· Work closely with product owners to manage and prioritize product backlog and ensure that teams understands goals and ensure cross-team collaboration when needed.

· Ensure the quality of team deliverables by fostering continuous improvement mindset

· Mentor and coach team members fostering professional growth and development

· Ensure that teams are well balanced in terms of skills and experience by managing recruitments, performance reviews and career development plans.

· Identify and mitigate risks that impact project delivery and develop contingency plans.

· Implement changes to enhance productivity across organization

· Contribute to the strategic planning and direction of the IT transformation program.

Qualifications and Profile

This position requires around 15+ years of experience in delivery management of large scale projects focused on digital transformations.

Technical

· Full understanding of project management standards and terminologies. Certifications like PMP or PRINCE2 is desirable but not mandatory.

· Very good understanding of project management tooling like WBS, MS project, JIRA etc.

· Very good understanding of system design, development methodologies, testing frameworks, deployment and maintenance activities

· Working experience with Agile Methodology in at least on project

· Good knowledge and experience in implementing best practices for software engineering.

· Basic knowledge of architecture frameworks

Functional

· General knowledge of corporate and investment banking especially financing domain.

· Good understanding of SDLC

Other Professional Skills and Mindset

· Solid analytical and problem solving abilities

· Very good organization skill with attention to details

· Willing to work on new topics and to propose innovative solutions.

· Proactive with team player mindset

· Hands on and versatile with capability to effectively interact with technical team

· Proficiency in application project management

· Strives to deliver the solution in the most effective and timely manner

· Excellent verbal and written communication skills in English

Job Description

• Provide leadership to the team of infant care educarer
• Coach teachers to enhance their daily practice
• Design quality learning environments
• Advocate a safe and healthy environment within the centre
• Develop and lead strategies to establish partnerships and collaborations with families and community stakeholders
• Taking care of infants from 2 months to 18 months
• Provide routine care to infants including feeding, diapering, and napping
• Plan and Deliver age-appropriate activities to achieve infants' developmental milestones
• Communicate to parents on infant's health and well-being

Requirements:

• Candidates must have at least Certificate in Infant and Toddler Care (CIT) / Higher Certificate in Infant Care (HCIC) / Advanced Certificate in Early Years (ACEY)
• Advantage for candidates with relevant experience

Work Location: 336 River Valley Road

About our client: Our client is an EPC contractor in the Offshore Oil & Gas industry.

About the role:

• Ensure provision of the Act and Regulations are complied with.
• Promote safe conduct of work in the yard.
• Liaise with WSHO or Safety Coordinator on the matter with regards to safety, health and welfare of people working in the yard.
• Conduct Safety Induction Programme.
• Implement all safety rules and regulations.
• Ensure that appropriate personal protective equipment is used by the employees, contractors' workers and visitors.
• Conduct inspection tours at worksite. Check and enforce that only employees and workers with proper pass are working at site. He shall report any unsafe conditions, equipment and housekeeping.
• Implement DM self-regulated disciplinary procedures, demerit point system and DM’s security system.
• Apply permit to work system as required by the procedures and regulations.
• Liaise with subcontractors’ safety supervisors with respect to safety of work undertaken by subcontractors.
• Ensure that all records of safety equipment are in order and properly maintained.
• Assist WSHO in the event of any incidents.
• Any other duties as directed by the HSE Manager or WSHO.

About you:

• Degree/Diploma in Workplace Safety & Health/Engineering or related discipline
• Minimum 5 years of experience in marine shipyard operations
• Good in writing business/technical reporting and presentation skills
• Ensure compliance with all legal and regulatory requirements
• Good knowledge of Safety Regulations and Procedures
• Paramedic in Arm Forces and SCDF, Healthcare of Industrial background would be an added advantage

Other information:

Work location: West (company transport is provided in selected MRT stations)

Working days: 5.5 days works week (Mon-Fri, 8am to 5.30pm & Sat, 8am to 12pm)

*Please note that only shortlisted candidates will be contacted.*

Employment Agency: Kingsforce Management Services Pte. Ltd.

Employment Agency Licence No: 94C3545

EA Personnel: Wong Pik Kiun (Kimberly)

EA Personnel Reg. No.: R1984508

At #TeamCPF, you’re not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life’s uncertainties.

We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued; it's essential. Every choice you make contributes to our collective success.

Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other’s strengths and achieve remarkable results.

Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head-on. Your agility, readiness to challenge conventions, embrace of data-driven strategies, dedication to learning and applying new skills fuels our innovation and progress.

At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and a commitment to those we serve.

Join us at #TeamCPF! Together, let's redefine possibilities and leave a legacy that echoes for generations.

What you will be working on

In this role, you will:

• Design, build, secure and operate emerging Mainframe technologies and processes.
• Manage the service level of Mainframe systems and track problem management of Mainframe issues.
• Perform reviews of system changes, processes, and routine system monitoring.
• Monitor emerging technology trends relating to the Mainframe computing environment and recommend the adoption of new technologies/methodologies when appropriate.

What we are looking for

We value the diverse talents and experiences that each individual brings to the table. While mastery of every requirement may not be necessary, familiarity and expertise in some of the following areas will position you for success within this team.

• Extensive hands-on experience and knowledge of z/OS, System/Storage management, and tools.
• Relevant experience in mainframe infrastructure administration specialising in z/OS, CICS, Mainframe network; or in two or more of the following software or systems:

a. Operations Software (e.g., IBM Systems Automation, Netview, IBM Workload Scheduler, IBM Engineering Workflow Management)

b. Enterprise Storage & related software (e.g., Metro-Mirror, Flash Copy, Safe-Guarded Copy, SKLM, EMC TimeFinder, SRDF, Luminex VTL, RMM)

c. Communication and Monitoring Software (TCPIP, VTAM, zSecure Suite, Omegamon Suite)

d. Middleware Software (CICS, CICS Liberty, MQ Series)

• Install, configure, and maintain z/OS and other system software.
• Practical experience in IBM System Automation and IBM Work Scheduler will be an added advantage.
• Experience in supporting disaster recovery planning and testing.
• Programming experience in REXX will be an added advantage.
• Proven strong analytical skills, including demonstrated experience identifying and quantifying problems and providing effective resolutions.
• Possess strong decision-making skills when dealing with multiple alternatives.
• Ability to work beyond business hours and weekends for work contingencies where necessary.

The seniority of appointment and actual corporate job title will commensurate with individual work experiences.

Position is on 2-year full time contract directly under the payroll of CPF Board with potential for emplacement into permanent position.

What you can expect

Being part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth. Here’s what awaits you:

• Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape.
• Promotion opportunities based on your capability and on-the-job performance.
• A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive.
• A hybrid work model that offers flexibility for remote work, subject to exigencies of service.
• Flexible dress code that empowers you to choose your appropriate outfit for the day.
• A comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.

RESPONSIBILITIES

Front Desk Management

• Cover the front desk. Ensuring there is consistent coverage during business hours. Be the on-site point of contact.
• Greet clients and guests. Manage entry access of clients, visitors or guests. Conduct centre tours.
• Respond to products and offerings, service-related queries or requests from clients, visitors or guests.
• Building relationships with clients and guests.
• Ensure all the documents and google drives are up to date.
• Keep the front desk clean and organized.
• Notify clients of any food deliveries and couriers.
• Answer any questions from clients and guests related to the building including way-finding, policies and procedures, community etiquette.

Operations and Management:

• Conduct morning walkthroughs to address any issues, escalating any recurring issues to your manager and/or relevant cross-functional teams.
• Liaise with in-building, third party cleaning companies to ensure space is kept up to standards.
• Track, audit, and organize keys collected and distributed. Manage keycard stock and request new inventory as needed.
• Receive, process, sort, and organize all mails.
• Keep all the mails and documents organized
• Return to Sender for unidentified mails and former clients mail after 60 days of no-pick up.
• Know and explain Penguins policies and procedures to all the clients and communicate, inform, and update clients on any building issues.
• Provide support for all the clients and guests on the meeting room booking.
• Administrative work required for seamless centre operation (e.g., courier matters, pantry inventory ordering, performing payment charges, liaising with finance team on creating invoices, updating centre and client records/transactions)

Clients Engagement & Retention

• Complete scheduled conversations with clients to help them maximize the value of their membership while checking in on all clients regularly to understand their ongoing experience.
• Anticipate client and guest needs before they arise using relevant information collected about clients to enhance and personalize their experience.
• Follow up in person with all clients who’ve given a negative feedback/response and ensure necessary steps have been taken to resolve client’s concern.
• Review all clients’ feedback to understand areas of improvement and implement proactive changes, keeping client experience top of mind.

Check-In & Check-Out

• Conduct pre-check-in meetings/calls with all new clients to ensure a smooth check-in.
• Inform and liaise with the building MCST on the necessary to ensure smooth access to the building on check-in & check-out day.
• Complete the New Client Orientation Tour for all new clients on check-in day.
• Conduct check-out meetings to understand the departing clients’ overall experience.
• Collect keys/key cards upon check-out and handling necessary reinstatement works after check-out

JOB REQUIREMENTS

• Good spoken English and Mandarin (required to communicate to Mandarin speaking clients)
• Proficient in MS Office
• Customer service and/or sales & marketing experience a plus.
• Must have strong verbal and written communication skills.
• Team player with ability to work independently. Multitasking skills.
• Friendly, cheerful and energetic

Lead, coach and support deployment of Operational Excellence /IMEx principles and tools in all departments and

ecosystems.

 Coach CI (Continuous Improvement) specialist/champions and Opex specialists.

 Develop and ensure capability building site wide on IMEx principles and Six Sigma.

 Lead/ Facilitate Lean or Six Sigma project assigned as per the business needs to improve performance as per

Balanced score card and reach world class status as per external benchmarks (e.g. POBOS).

 Ensure goal alignments and consistent application of IMEx standards to deliver business results across all the

domains (safety, quality, supply, financial and people).

 Work with Site Leadership team for site strategy development and deployment, Standard Work (SW) and

Structured Gemba across all ecosystems.

 Provide leadership & guidance to site Yellow Belts (M1).

 Provide OpEx orientation and Yellow Belt (M1) Root Cause Analysis training to colleagues across the site.

 Promote Good Practices and sharing knowledge across the site and within the PGS network in order to benefit from

organizational learning. Coordinate Tuas API’s participation in the Global IMEx Community of Practice.

How to Apply: Send your resume and indicate the role you're interested in to:

Job Description:

This hands-on role requires someone with proven experience in defect management, team leadership, and project-facing skills. The ideal candidate will lead a team of quality engineers, working closely with multi-disciplinary teams to ensure smooth post-implementation operations and high-quality service delivery.

Key Responsibilities:

Post Go-Live Support: Manage and oversee defect fixing activities, coordinating efforts among the development, testing, and analyst teams to address and resolve issues.

Defect Triage: Lead the triage process to prioritize and categorize defects, ensuring quick resolution and maintaining service level agreements (SLAs).

Project Communication: Act as the primary liaison with third-party providers (3PP), communicating technical issues clearly to non-technical stakeholders and ensuring project satisfaction.

Team Leadership: Guide a team of support developers and testers, driving multi-disciplinary team planning and ecosystem integration to accelerate delivery.

Reporting: Produce clear and concise status reports and updates, outlining production performance, defect metrics, SLAs, and key performance indicators (KPIs) for stakeholders.

Technical Management: Provide technical oversight in the support of CRM projects involving Salesforce and Cloud Sense, focusing on the integration layer, order management, and billing processes.

Issue Management: Proactively manage issue resolution, coordinating with relevant teams to implement fixes and escalate complex problems when necessary.

Requirements:

Technical Expertise: Solid understanding of production support for CRM projects, especially with Salesforce and Cloud Sense, including integration layer, order management, and billing systems.

Experience in ITIL and IT Service Management: Proven experience in ITIL processes and principles for managing post go-live support and service delivery.

Defect Triage and Issue Management: Strong skills in managing defect triaging processes and driving issue resolution.

Reporting and Communication Skills: Ability to generate detailed reports on production status, SLAs, KPIs, and communicate findings to both technical and non-technical audiences.

Project Management: Experience with managing support operations in a telco project, including the ability to prioritize and plan workload for a team of developers and testers.

Project-Facing Skills: Excellent interpersonal skills with the ability to explain complex technical issues to projects and stakeholders in a clear and understandable manner.

Preferred Skills:

• Experience in large-scale system integration projects.
• Familiarity with Salesforce and Cloud Sense ecosystems.
• Proven experience in accelerating delivery and improving quality in Post Go-Live Support scenarios.