Total 26,462 scientific operations manager job vacancies in Others category in Singapore

• 8-10+ years of relevant office services/ facility management experience gained with MNCs or fast paced work environments
• Working knowledge in core operational areas, such as facilities management, event management (e.g.: recruitment and training events), and staffing & resource allocation
• Skillful in the analysis and re-engineering of systems, processes, and procedures

Our client is a top notch and international professional service MNC (based in town) with a strong reputation. It offers flexi work arrangements and promotes a collaborative and proactive work culture. For this role, we are looking for a dynamic and passionate office manager with min 8 years of office admin exp gained with fast paced and dynamic MNC environments.

Job Summary as an Office Manager

The purpose of this role is to be the first point of contact for office services/admin management of the business, based in Singapore. In this role, the individual will be responsible for all office support duties, ensuring smooth and professional operations of the firm’s back of house operations. You will manage the receptionist and work closely with multiple stakeholders.

The main duties will include:

• Manage end-to-end planning and execution of all office services related work and in-office events
• Forecast and plan budgets for facility-related spend, office expansion/fitting/installation spend and centralized vendor relationship management
• Work closely with the Technology team to implement office space/rooms bookings technology
• Co-Lead Office Safety & Security team with HR Manager to ensure that Office space is compliant with global safety and security guidelines as well as local building requirements.

In addition, you provide leadership /guidance to office managers in growth offices (based overseas) to align on best practice, cost efficiency methodology and knowledge sharing. You will also share with other offices globally on best practices in facilities/office services management.

Essential Functions

Office Services & Management

• Be the single point of contact for any events and meetings in the office (i.e. ensuring meeting room layout for training events, off-sites, office parties etc.)
• Respond to office feedback on what can be improved in terms of facilities effectiveness
• Forecast movements, recommend, and facilitate office space allocation (workstations, LT offices, etc.), in conjunction with HR
• Manage and maintain floor plans. Responsible for name labels on workstations and LT offices
• Arrange office maintenance (e.g. lights, air-conditioning, photocopying machines, printers) and equipment repair, dealing with tenancy issues, working together with the Technology team
• Conduct daily inspection with a checklist to ensure that LT rooms are in useable condition (furniture, equipment are in place)
• Coordinate regular routine maintenance with building management and cleaners including: carpet steam cleaning, ad hoc cleaning of fridges, cupboards, windows, equipment etc.
• Responsible for day-to-day management of Housekeeping, Facilities, Food & Beverages, Pantry in office
• Responsible for stock/pantry supplies, stationery, furniture order and purchases
• Solicit bids, negotiate contracts, and manage vendor relationships
• Review vendor contracts and ensure that firm’s interest is safeguarded
• Work closely with EA Manager/EAs on office facilities matters
• Provide additional support as required for in-house Marketing or Recruiting functions

Budget Planning and Vendor Management

• When needed, work with project teams on expansion plans, seating and capacity planning, budgets (for example, real estate utilities, day-to-day expenses etc.)
• Effective cost management through efficient ordering of stock/pantry supplies, stationery
• Process, code and submit invoices for payment approval relating to various vendors including catering, business card supplier, florist, couriers, gifts and others
• Track and monitor facility management KPIs and present to Senior Management on a monthly/quarterly basis
• Manage vendor relationships and contractual staff with respect to office items, facility, transport etc.; bring the best possible deals and discounts

Reception

• Manage and oversee the Receptionist and cleaning staff to ensure general office & meeting rooms are always ready for use
• Oversee the professionalism/presentation of the front-of-house areas (i.e. reception and client meeting rooms)
• Manage daily inter-office mail including arranging couriers as and when required and redirect incoming faxes
• Collect office mail from the post box daily
• Arrange afterhours lift access for clients as and when required
• Arrange afterhours office air-conditioning requests
• Act as back up Receptionist in her absence (i.e.: annual leave/sick leave, etc.) / arrange for additional back up support of Receptionist as and when required, with the support from the EA Manager

Regional Office Safety & Security

• Part of the Office Situation Response Team led by the Office Head that manages the day-to-day safety and security of the office and responds to any emergencies
• Conduct audits, verify compliances, and do safety checks (e.g. fire drills, first aid kits); coordinate with HR and global teams to handle Crisis Management
• Leads life safety initiatives, such as fire and first aid training and drills and liaise with building management and local fire and police departments.
• Maintains and updates portals with support from growth office OMs/building management across 6 offices
• Leads and conducts annual regional call-tree exercise across 6 SEA offices and prepares reports/updates to Office Heads

Others/Projects

• In the next 12 - 18 months, the job incumbent will be expected to be heavily involved in office move project from design, planning and engagement with the global facilities team and local project team and vendor.
• Perform other related duties as requested or as responsibilities dictate

Qualification and Preferred Experience

• 8-10+ years of relevant office admin experience gained with MNCs or fast paced work environments
• Passionate in the areas of office services/facilities management
• Working knowledge in core operational areas, such as facilities management, event management (e.g.: recruitment and training events), and staffing & resource allocation
• Skillful in the analysis and re-engineering of systems, processes, and procedures
• Strong records/knowledge management skills
• Purchasing, lease and contract management experience

Desired Attributes

• Excellent presentation skills with a friendly and professional demeanor
• Ability to work under pressure effectively and calmly
• Ability to multi-task
• Ability to work in a team environment
• Proficient organization and time management skills
• Have excellent attention to detail
• Ability to work to own initiative and be proactive
• Strong analytical and interpersonal skills
• Strong communication skills to effectively manage office-wide stakeholders
• Strong sense of detail, able to multitask, have good network of facilities vendors (i.e. electrician, cleaning companies etc.)
• Ability to thrive in a fast paced and dynamic work environment
• Hands-on, committed, and professional with strong stakeholder management skills

To apply, pl send your cv in word doc to [email protected]. Pl also include details on your current salary, expected salary and notice period in your cv.

We regret to inform that only shortlisted candidates will be notified.

Posted by:

CAP Consulting (EA license: 14C7175)

Caroline Poh (EA Registration: R1105649)

Date ad is posted - 1 August 2024

Responsibilities

· Responsible for providing strategic level/long-term planning

· Drive continuous improvement projects to optimize operations and improve productivity to meet and exceed business objectives; work on strategic projects that have total building and network-wide impact.

· Effectively leverage the Operations and Area Managers to solicit ideas and understand problems and challenges

· Anticipate needs; make administrative decisions and requests for information

· Domestic and international travel logistics management, trip preparation and expense reporting

· Forecast and manage budgets and team procurement

· Coordinate department facility operations, including space planning and office moves

· Daily team support including: new hire set up; purchase of goods & services, process invoices

· Ensure compliance with administrative operations policies and procedures

· Develop and prepare reports and maintain database

Requirements

· Min dip/deg in any discipline

· Ability to work in a fast pace environment

· Team player and collaborator

· Excellent communication skills

· No experience needed, training will be provided

If you are interested in any of the positions, do kindly drop your most updated resume to [email protected]

Thank You.

Victoria Yam Wen Ting

R21103142

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599

As a Client Relationship Manager at Evooq, your primary responsibility is to enhance our portfolio of products through effective upselling and cross-selling, while maintaining high levels of client satisfaction. You will be the main point of contact and trusted advisor for our existing clients, focusing on building and nurturing strong, lasting relationships. Your role will involve identifying and capturing new client requirements, promoting our offerings, and addressing client feedback and concerns to ensure a positive experience with our products and services.

What you’ll do as a Client Relationship Manager: 

• Cultivate and maintain strong, long-lasting relationships with clients to achieve satisfaction and retention.
• Act as the ambassador of clients within Evooq, ensuring their needs and concerns are heard and addressed.
• Keep clients informed about new products and services, ensuring they are aware of the latest offerings and enhancements.
• Identify and capitalise on opportunities for upselling and cross-selling Evooq products and services.
• Work closely with clients to understand their evolving needs and align solutions accordingly.
• Address client feedback and concerns in a timely and effective manner, facilitating issue resolution and enhancing overall satisfaction.
• Act as a trusted advisor, offering expert guidance and support to clients.
• Manage contract negotiations, renewals and ensure the proper execution of all contractual aspects.
• Oversee account receivables and ensure timely payments.
• Maximise client utilisation of Edgevooq products and services, providing guidance and best practices to ensure they gain full value from their investments.
• Develop account plans and strategies to achieve revenue targets and growth objectives, aligning with the client's business goals.
• Collaborate with internal Edgevooq teams, including sales, marketing, product development, and support, to drive client success and ensure a positive client experience.
• Track and analyse key account metrics, such as product usage, revenue generation, and client satisfaction, providing insights for continuous improvement.

· Supervises, assigns, and coordinates the work activities of subordinates.

· Plans and develops work schedules, equipment usage schedules, priority of plumbing expenditures, and procedures for plumbing systems maintenance.

· Estimates material and labor.

· Monitors the acquisition and use of materials.

· Maintains time and material records and submits reports as required.

· Trains or informs employees of new work methods or procedures, changes in safety regulations, work policies

. Candidate must possess at least 10 years relevant experience and knowledge in construction work

. Candidate must can speak Chinese

Are you passionate about fostering artistic expression and helping children discover their unique voices? We're on the lookout for a dedicated Operations Manager to lead our bustling Children's Art Centre at both Tanglin Mall and Great World outlets.

If you thrive in a vibrant environment, are committed to keeping things organized, and enjoy engaging with parents to drive our Sales forward, we want to hear from you!

Embrace the joy of managing a creative haven where kids can explore, experiment, and grow.

Weekend availability is essential.

Note: First Konnection is assisting with this recruitment process.

Key Responsibilities:

• Operational Management: Oversee the day-to-day operations of our Tanglin Mall and Great World outlets, ensuring smooth and efficient functioning of all classes and activities.
• Staff Management: Recruit, train, and manage a team of instructors and administrative staff.
• Customer Service: Maintain high standards of customer service, addressing parents' inquiries and concerns promptly and professionally.
• Sales Management: Monitor and drive sales performance to achieve targets, implement strategies to boost enrollment and participation.
• Facility Management: Ensure the art studio facilities are well-maintained, safe, and conducive to learning. Coordinate with vendors and service providers as needed.
• Scheduling: Manage the scheduling of manpower and classes to ensure optimal coverage and efficiency.
• Budget Management: Manage the operational budget, track expenses, and optimize resource allocation to achieve financial goals.
• Marketing and Outreach: Support marketing efforts to promote the art school and attract new students. Organize events and activities to engage the community.
• Compliance: Ensure all operations comply with relevant regulations and guidelines.

Requirements:

• At least 1 year of experience in an operations management role, preferably within an educational or enrichment setting.
• Strong leadership and team management skills.
• Excellent organizational and multitasking abilities.
• Outstanding communication and interpersonal skills.
• Passion for arts education and working with children.
• Proficiency in Microsoft Office and Google Docs.
• Ability to think independently and solve problems effectively.
• Open to feedback and committed to continuous improvement.

Working Hours:

• 5 days work week, including both Saturdays and Sundays.
• Weekdays: 09:00 to 18:00
• Weekends: 09:00 to 19:00
• 1-hour lunch break
• Days off: Management will advise

Salary Range:

• Base Salary as Advertised + Sales Incentive

Join us and be a part of a creative and inspiring community dedicated to nurturing the next generation of artists!

EA Registration No.: R23111820 (Ben Chang)
EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

Responsibilities:

• Provide Beauty, Eyelash and Manicure/Pedicure services to customers
• Lead the outlet team in achieving outlet sales target
• Achieve personal sales target
• Support the sales team and ensure that they can meet team's performance KPI
• Responsible for daily outlet operations
• Train, mentor and coach outlet staff to develop and maximize their performance
• Provide professional consultation and advice customers on suitable beauty products and treatments
• Ensure good customer experience and service standard

Requirements:

• At least 2 years of working experience in beauty industry is required for this position
• Proven sales records in beauty industry

You are required to support SAP FICO module including AR, AP, fixed assets, LSMW, new general ledger, report painter, bank payment and interface between SAP modules. You will communicate and coordinate between end users and vendors to resolve problems and testing, follow up with documentations, provide application support, conduct interfaces to other systems, conduct user training and data loading.

Requirements:

• Degree from a recognized university
• 5 years SAP FICO experience at least on ECC 6 and understanding of inter-functional SAP modules
• Self-starter with excellent interpersonal and communications skills
• High customer service focus
• Team player who is able to work independently

Senior FP&A Manager

Our client is looking for a professional to support the Finance Director (APAC) in driving key initiatives, including consolidation, business analyses, earnings call prep, leadership presentations, and special projects.

Responsibilities:

• Consolidate, analyze, and report on monthly, quarterly, and annual revenue and commercial spend, providing timely insights into key variances.
• Identify and implement corrective actions, collaborating with country Commercial Leaders and Finance teams to ensure targets are met.
• Collaborate with Divisional and Country Finance teams to ensure accurate financial closes, forecast reviews, and adherence to annual operating plans.
• Create standardized financial reports and streamline processes to enhance operational efficiency.
• Support high-profile regional projects as needed.
• Manage the program for the APAC Finance Organization office.
• Develop presentations from initial concepts to final deliverables.
• Focuses on enhancing forecast accuracy, supporting monthly closings, managing the annual AOP, and providing insights to drive regional growth
• Perform ad-hoc analysis, financial modeling, and consolidation tasks as required.

Requirements:

• Bachelor’s Degree in Accountancy, Finance, or a related field.
• 10 years and more of experience as a financial or business analyst in a multinational corporation
• Strong finance, accounting, and analytical skills.
• Excellent organizational and time management skills.
• Advanced proficiency in Microsoft Excel and Hyperion (HFM).
• Strong interpersonal skills with the ability to interact confidently at all levels of management.
• Demonstrated professionalism, thought leadership, and flexibility in a fast-paced environment.

Office Location: West

Interested candidates kindly forward your CV to [email protected] (Gwen Hu, Reg No: R22109984). You may email this great opportunity to someone who would be a great fit for this role.

All information will be kept strictly confidential. We regret to inform that only successful applicants will be contacted.

PeopleSearch Pte Ltd

EA License No: 16S8057

Job Responsibilities:

• Assist Banquet Operations (BOP) Managers in the implementation of the specific objectives and strategies for the section to achieve and maintain high standards, quality and maximum profitability for the section
• Assist the BOP managers in implementing the Hotel and Banquet policies, procedures and standards as spelled in the F&B Operations Manual and provide feedback for improvement
• Assist the BOP managers in controlling the purchase (or request), set-up, storage, maintenance and use of all resources, programmes and systems used by the section
• Support the BOP section to achieve (or exceed) set standards, monthly budget targets and keep the brand promise. This includes promoting the revenue generation initiatives and managing all sectional expenses
• Provide leadership for the BOP section in the absence of the BOP Managers

Job Requirements:

• Positive attitude and team player
• Service-oriented
• Meticulous with an eye for details
• Able to work in fast-paced environment
• Strong leadership and managerial skills
• Able to work in a team and independently

Job Duties:

• Facilitate the onboarding process for new products, client mandates, and accounts, including fund restructuring and migration initiatives.
• Ensure middle and back office operational readiness.
• Document workflows for new business opportunities, product launches, and client-specific requirements.
• Develop and implement control checklists or terms of reference for managing new products and mandates. Oversee tracking and monitoring processes involving internal teams, external stakeholders, and service providers.
• Manage the onboarding of brokers and counterparties for various trading activities, including equities, bonds, FX, fixed deposits, and listed & OTC derivatives.
• Handle account opening documentation and maintain counterparty agreements.
• Oversee the derivatives processing function to ensure accurate and timely support for derivatives trades. This includes managing trade capture, processing, settlement, event monitoring, collateral management, valuation, and portfolio reconciliation, as well as trade repository reporting and billing for OTC derivatives.
• Monitor lifecycle events to integrate fixings, calculate coupons, manage payoffs, and handle early termination.
• Update and document procedures, processes, and controls, contributing to governance requirements.
• Lead and mentor team members in daily operations, offering technical guidance and training.
• Coordinate with custodians for account setup and asset transfers, ensuring timely account openings and accurate asset valuations.

Interested applicants please send your resume in MS Word format and attention it to Rachel Yeo (R22104385).

Shortlisted candidates will be notified

Data provided is for recruitment purposes only

www.ambition.com.sg

EA Registration Number: R22104385

Business Registration Number: 200611680D. Licence Number: 10C5117

Our client is a well-established MNC, market leader in the Marine Shipping industry. Due to their current expansion plan, they are looking for Operations Manager to join their Logistics Operations team, in hopes of developing the current high performing team. They are located in the Central - easily assessible.

Responsibilities:

• Lead and manage a warehouse team, providing guidance to meet company and customer objectives effectively.
• Skillful in capacity planning and resource allocation for efficient daily order fulfillment and receiving, minimizing overtime.
• Collaborative, adaptable, capable of multitasking and delivering results under pressure while adhering to timelines.
• Embrace change and new technology to enhance operations, driving process and cost improvement initiatives proactively.
• Conduct weekly, monthly, and quarterly performance reviews with customers, ensuring operational KPIs are met.
• Oversee invoicing accuracy and timeliness for all customer services rendered, maintaining compliance with timelines.
• Ensure implementation and compliance with Safety, Health, Security, and Quality policies and procedures among staff.

Requirements:

• Min Degree holder with 5 years in experience in relevant shipping industry
• Good communication and presentation skills
• Experience in process improvement project with data automation tools

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

Email: [email protected]

Recruitpedia Pte. Ltd.

EA License No. 19C9682

EA Reg. No. R2198636 (Oh Puey Xin)

Job Responsibilities:

• Set and achieve sales targets, monitoring performance and implementing strategies to maximize sales.
• Ensure exceptional customer service standards are maintained, and customer satisfaction is a top priority.
• Oversee inventory management, including stock levels, replenishment, and minimizing stock losses.
• Manage daily store operations, including opening and closing procedures, cash handling, and compliance with company policies.
• Conduct training sessions for new hires and ongoing development programs for existing staff.
• Foster a positive and collaborative work environment to enhance team morale and productivity.
• Address customer inquiries, concerns, and escalations in a professional and timely manner.

Job Requirements:

• Minimum diploma in any field
• Minimum 2 years of supervisory experience or 1 year in a managerial role
• Must be able to work shift hours
• Supplier merchandising experience is an advantage
• Good interpersonal skills
• Attractive bonus scheme

Interested applicants, please write in through CareersFuture with a detailed resume in MS Words format.

EA License Number: 23C1730

Please Provide:

Availability

Current/Expected Salary

Reasons for leaving previous employment

We regret that only shortlisted candidates will be notified.

Job Description:

My client is a growing fintech company who is seeking a highly experienced Senior Operations Manager to join their team. The ideal candidate will have a strong background in securities or Global Markets operations, particularly in settlements, corporate actions event management, custody processes, and failing trade resolution. This role is critical in ensuring the efficient and accurate execution of operations within their exchange platform, supporting alternative asset transactions.

Key Responsibilities:

• Oversee and manage the end-to-end securities settlement process.
• Manage the identification, tracking, and execution of corporate actions.
• Oversee custody operations, ensuring the safekeeping and proper documentation of securities.
• Ensure compliance with regulatory and internal policy requirements.
• Monitor and manage failed trades, identifying root causes and implementing corrective actions.
• Continuously evaluate and improve operational processes to enhance efficiency and reduce risks.
• Build and maintain strong relationships with internal teams, clients, and external partners.
• Act as a primary point of contact for operational inquiries and issues.

Key Requirements:

• Bachelor’s degree in Finance, Business Administration, or related field.
• Minimum of 5-8 years of experience in Securities or banking related role, preferably with exposure within a smaller-scale fintech or start-up would be an advantage.
• In-depth knowledge of securities settlements, corporate actions, custody processes, and trade resolution.
• Strong analytical and problem-solving skills.
• Proven leadership and team management experience.
• Ability to work in a fast-paced and dynamic environment.
• Proficiency in relevant financial software and technology platforms.

If you have the above skills and experience and are looking for a chance are keen to take the next step in your career, apply today or email a copy of your CV to [email protected] to begin a conversation.

• Emergency Response: Respond promptly to breakdown calls inside/ outside regular office hours, including evenings, weekends, and holidays on a rotation basis.
• Repair and Maintenance: Perform on-the-spot repairs and/or check-over such as replacing batteries, fixing flat tires, jump-starting vehicles, addressing minor mechanical issues.
• Towing and Replacement Coordination: Arrange towing services and/or vehicle replacement when repairs cannot be completed on-site and ensure vehicles are transported to a designated repair facility.
• Documentation: Maintain accurate records of repairs, services performed, and parts used for billing and administrative purposes.
• Customer Service: Interact professionally with customers, providing clear explanations of repair procedures, estimated timelines, and costs involved.
• Safety Compliance: Adhere to safety protocols and guidelines while performing repairs on-site, ensuring the work environment is safe for both the mechanic and customers.
• Vehicle Preventive Inspection: Conduct thorough inspections of rental vehicles to identify potential issues before they escalate into breakdowns.
• Communication: Communicate effectively with colleagues, vendors to ensure smooth coordination of breakdown responses.
• Availability: Maintain availability during scheduled on-call shifts and be prepared to respond to multiple breakdown calls efficiently.
• Problem Solving: Demonstrate strong problem-solving skills to quickly resolve complex mechanical issues under pressure.
• Adherence to Policies: Follow company policies and procedures regarding vehicle maintenance, repair standards, and customer interactions.
• Continuous Learning: Stay updated with advancements in automotive technology and participate in training programs to enhance skills and knowledge.
• Any other duties as assigned

Job requirements:

1. Valid CLASS 3 driver's license with more than 1 year
2. Basic proficiency in Microsoft Office suite
3. Basic proficiency in automotive related devices and equipment

We are seeking an entrepreneurial and passionate individual to join us for the role of Sales of Marketing Manager.

In this role, you will actively assist in the planning and execution of high-quality corporate projects which include executive meetings, company events, virtual events, roadshows, product launches and more. A senior role may be considered for applicants with the right experience.

Responsibilities

· Key liaison between client, event managers, designers and other 3rd party vendors leading up to the event ensuring that both client and event requirements are met

· Follow up on the concepts and proposals approved by clients and put them into reality

· Generate innovative & unique ideas to drive clients’ overall marketing goals and engagement strategies.

· Responsible for leading and/or supporting the planning and execution of multiple events globally

· Provide technical support across various virtual event platforms, including Zoom, MS Teams, WebEx, etc.

· Responsible for fiscal success of project, including budgeting, time tracking, and reconciliation.

· Required to work closely with the members of the team to collectively produce a successful event

· To handle multiple projects from entry level to mega huge events

Possess knowledge or qualities of the following:

· Knowledge in virtual events execution is preferred.

· Creative-minded with meticulous eye for detail.

· Organized, hands-on, enjoys coordination and execution.

· Strong event production, project management and decision-making skills.

· Ability to multi-task, prioritize and meet tight deadlines. To take responsibility over workloads

· An Enthusiastic team player who is able to collaborate with colleagues to deliver industry-leading client service

· Be a quick learner and have a passion for the events industry

Job Summary:

Looking for a driven individual who like to pursue a career in the banking industry. You’ll be tasked to assist various stakeholders in financial controlling of business unit and supporting business activities.

Additionally, you will play a vital role in delivering all tasks in an efficient and timely manner while ensuring compliance with company policies, procedures and country legislations.

Responsibilities:

• Analyze documentation and processes to ensure risks and control points are properly addressed, and are in accordance with Risk and Control Self-Assessments Policies
• Coordinate and conduct the overall Control Tests and Reviews for the business as part of Quarterly Risk Assessment (QRA), track the status, ensure timely completion, and escalate exceptions to management team.
• Work with business and stakeholders to implement and ensure ongoing monitoring of the Digital Retrieval Program, escalate and remediate any gaps identified through this program.
• Partner closely with business stakeholders to ensure compliance with laws, regulations, and policy requirements across key / complex risk levels, including impact assessment for any regulatory and policy change. Support the business in the root cause analysis, draft the appropriate corrective action plans, close monitoring on the progress of such action plans.
• Track issue and CAP status and progress, and early escalation to the senior management team of any issues and CAPs that are at risk of missing their target dates at least 30 days ahead of the targeted closure date; support the business on ‘at-risk’ issues and CAPs
• End-to-end management of the Sales Practice Reviews, liaising with stakeholders for timely and appropriate case reviews, escalate and remediate any gaps identified through this review.
• Good understanding of operational risk and control processes is a plus point, good stakeholder management skills (verbal/written communications, ability to influence and negotiate), able to communicate effectively with stakeholders

Requirements:

-University degree or equivalent, with major study in accountancy, banking and / or finance.

-At least 5 years of working experience in consumer banks, with good knowledge of banking products and processes.

-Proficient in Microsoft Office with an emphasis on MS Excel

EA License No. 01C4394 • RCB No. 200007268E • Lim Jia Jie EA Registration No. R22108969

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Nomura Overview

Nomura is a Global financial services group with an integrated global network spanning over 30 countries. By connecting markets East & West, Nomura services the needs of individuals, institutions, corporates and governments through its three business divisions: Retail, Asset Management, and Wholesale (Global Markets and Investment Banking). Founded in 1925, the firm practices disciplined entrepreneurship while building on a long tradition of serving clients with creative solutions and considered thought leadership. For further information about Nomura, visit www.nomura.com.

Job Summary

The IWM Operations Client Services team has a regional exposure covering the controls against money laundering and terrorist financing for different entities of Nomura in the region. The requirements for compliance are conferred by regulations and guidelines in different countries. The IWM Ops Client Services team focuses primarily on wealth management business and is supporting an ambitious expansion plan. The role will also work with the IWM Business stakeholders on transformation initiatives and help in the overall IWM Build out.

Responsibilities

• Understanding of overall and specific risks within the process, controls available to mitigate such risks and open risks, in supporting the business. Document the open risks, assess magnitude and formulate actions. Ensure risks, controls, procedures and enhancements are documented / updated appropriately and sit within the remit of applicable policies. Encourage transparency within the onshore and offshore teams in highlighting and escalating gaps / issues / outliers.
• Able to provide the leadership to the team for running the on-boarding or rolling review process on a timely manner or ahead of schedule.
• Able to manage offshore teams and monitor performance based on agreed SLA’s and KPI’s to finally own delivery to the IWM Business.
• Able to attract, train and retain talent in the team and work proactively on developing individuals within the team to take additional responsibilities
• Able to provide proper guidance to the team on required standard and ensure delivery of quality review without major defects.
• All existing clients KYC is refreshed on periodic basis and necessary escalation is performed.
• Ensure client information and documents are validated & updated correctly on the systems for seamless feed to other internal systems and reporting (Internal, regulatory etc.).
• To monitor and manage the new accounts in the pipeline based on priority / agreed SLA; and rolling review accounts in the pipeline without overdue.
• Ensure client classification is applied in accordance with the prevailing rules and regulations in Hong Kong, Singapore DIFC Dubai and any other offshore wealth centres.
• Continuously work with FCC, Compliance, Legal, Business on completing KYC and client information updates.
• Identify system / process enhancement focusing on controls and efficiency and work with different stakeholders to implement.
• Face Internal & external Auditors or regulators and have good understanding of process to provide process walkthrough and samples.

Requirements

Technical Skills/Competencies

• Minimum of 10 years’ experience managing Wealth Management Client Onboarding, KYC Operations processes
• Proven track record of managing capacity by metrics and manage expectations from business on cycle time, capacity in number of accounts and quality
• Experience in managing transition of roles and ensure process knowledge is documented and training of off shore teams is continual and effective
• Experienced in KYC requirements by MAS and Asia regulators
• Have a good understanding about the tax implication when on-boarding a new clients or perform a support of change in circumstance.
• Experience in managing expanding Wealth Management Operations will be added advantage
• Ability to understand different risk types associated with Clients (Individuals, Private companies, corporation)
• Strong skills in documenting & storing exceptions and approvals
• Flexible and quick to adopt change in policies, systems and requirements
• Has intermediate knowledge on MS Excel (Formulas, Pivot and Vlookups, etc.) and MS Power points
• Knowledge and experience on Robotics (e.g. UiPath) and Data Visualization Tool (e.g. PowerBI) is a plus

Governance, Risk and Controls

• Experience in compliance, risk management or operations with an investment bank or financial services firm for Wealth Management business
• Ability to work with minimal supervision, oversight and with cross region teams
• All KYC breaches, near misses or risk events will be managed and escalated where necessary.
• The individual will be required to deliver updates of KYC procedures, understand the policy and implement the operations changes and procedures required to meet the policy requirement
• Able to handle reasoning and justification on KYC matters to AML Compliance and Legal teams
• Able to lead remote teams, WFH hybrid working styles and still keep controls and team environment unaffected

Stakeholder management

• Fact based and ability to understand the risk involved and highlights the same across levels
• Detail-oriented in order to understand all requirements at one go
• Managing Business stakeholders - Ability to handle business supervision teams and Sales. Need to have good negotiation skills to plan the pipeline and negotiate the timeline
• Able to handle any prioritization discussions, escalations and assign cases to the team based on capacity
• Ability to clearly list down automation requirements and work with Technology partners to enable solutions for manual processes.
• Has experience in written and verbal communication with AML, Compliance, legal, Internal Audits

Diversity Statement

Nomura is committed to an employment policy of equal opportunities and is fundamentally opposed to any less favourable treatment accorded to existing or potential members of staff on the grounds of race, creed, colour, nationality, disability, marital status, pregnancy, gender or sexual orientation.

DISCLAIMER: This Job Description is for reference only, and whilst this is intended to be an accurate reflection of the current job, it is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. The management reserves the right to revise the job and may, at his or her discretion, assign or reassign duties and responsibilities to this job at any time.

SFID: 7429

As a Facilities Maintenance System Specialist at Micron Technology within the Global Facilities Department, you will play a key role are responsible for supporting the facilities teams at the front and back end manufacturing sites within your assigned region. In this role you will be responsible for governance, training, management of change, reporting, and maintenance of the FMS in collaboration with your counterpart(s) in other regions.

Responsibilities:

• Provide support to the site coordinators and site teams within your assigned region
• Ensuring sites are compliant with the Global Facilities guidelines for the FMS structure and execution
• Receiving requests for modifications/changes and ensuring they are properly reviewed for approval
• Provide ongoing training support to the site coordinators and site teams
• Development of Global Process Standards to be used as governance for each site
• Manage system data integrity
• Develop reports as required to provide the organization with the tools to make informed decisions

Education:

• BS in Engineering, BS in Information Technology

Required Experience:

• Minimum 2 years in Project/Program Management
• Minimum 2 years in Operation and Maintenance for a Facilities Organization
• Minimum 1-year experience administrative support of a Facilities Maintenance System (Maximo or SAP)

Required Qualification:

• Understands and knows how to operate within an Enterprise Asset Management System
• Able to use Microsoft application suite
• Excellent oral and written communication skills
• Ability to speak and write in multiple languages (Preferably English and Mandarin or Japanese)

Desired Qualifications

• SAP Superuser level of experience

Professional Certifications:

• Project Management Professional (PMP)

As a Manager, FE Capital Operations, you will be responsible for supporting the vision and management of a Procurement Functional Area to enable superior service delivery, a high performing team, and the development of current and future Micron leaders. You will help build a Site Capital Ops management strategy and coordinate execution of it. You will also meet functional performance goals and optimize departmental performance by collaborating with internal and external stakeholders.

In this position, you will work closely with the Site and Procurement leaders and lead the Site Capital Ops Team to establish and monitor department performance metrics and oversee functional area metrics to identify and implement continual improvement opportunities. You will collaborate with stakeholders to deliver strategic solutions and work with Network Capital Ops and Global Procurement Directors/Managers to coordinate contact with global and site-specific suppliers. You will maintain close interaction with suppliers and internal stakeholders to ensure category-related needs are addressed while fostering a customer-centric approach to solving issues and representing Procurement.

Other responsibilities include ensuring department compliance to company policies and regulations, as well as departmental procedures. You will also be responsible for conveying corporate business initiatives, aligning team and individual goals to business objectives, and driving overall high performance within your team and the department.

Role Responsibilities & Tasks

Functional Deliveries

• Lead Site Capital Ops Team and align strategy with site internal stakeholders and Global category teams to achieve site priority goals
• Participate in goal setting and deliver overall Capital savings, compliance, Business continuity and supplier management targets.
• Ensure customer Capital tool requirements are met and maintain close interaction with business partners to ensure Capital related needs are addressed
• Lead Team in reconciliation of escalated issues and alleviate tensions between different stakeholders. Build and maintain effective relationships with internal and external stakeholders with effective communication
• Manage supplier performance through Quarterly Business Reviews (QBR) for Tier 1 Suppliers and provide guidance for Team to engage suppliers for improvements
• Proliferate and receive Best Known Practices (BKM) to/from Network Site Ops Teams and ensure timely execution to aligned plans.
• Participate and designate Team resource in Network Site Ops projects and offer expertise to improve overall Network efficiencies.
• Accountable to IATF, RBA and customer audits specifically to Capital Ops functional responsibilities

Leading People

• Lead site Capital Supplier Manager Teams, inclusive of providing continuous, formal performance and development feedback
• Build an Effective Team Prioritize work, remove barriers, and drive for accountability
• Coach and provide career development by establishing goals and monitor performance. Conduct performance appraisals
• Manage team resource allocation and succession planning.
• Monitor for adherence to policy and procedures and provide feedback Ensure team members are properly trained according to department compliance and work requirements
• Support Site Procurement talent acquisition and resource management activities, such as participating on interview panels, contributing to the development of new roles, and ensuring Category / organizational work integrity.
• Proliferate a culture of accountability to Micron and Global Procurement values and behaviors
• Ensure Site, Global Procurement and partner compliance to departmental procedures and company policies

Bachelor’s/Masters Degree or equivalent experience

• Business Administration/Management

• Engineering

• Related field of study

Qualifications

Experience in any of the following:

• Engineering
• Purchasing/Procurement
• Supplier/Partner Relations
• Supply Chain
• Proficient with Microsoft Office Suite applications

Responsible for overseeing activities related to the procurement of materials, parts, components, and equipment. Directs the activities of buyers and expediters to accomplish company objectives. Reviews and approves purchases up to a specified dollar amount. May negotiate major contracts involving large dollar amounts. Develops policies and procedures for the operation of procurement activities. Monitors the cost, schedule and performance aspects of major subcontracts. Coordinates purchasing activities with engineering and manufacturing departments to maintain inventories at planned levels. May assist with the establishment and maintenance of the production control system. Selects, develops, and evaluates personnel to ensure the efficient operation of the function.

JOB DESCRIPTION
Ensuring company policies are followed.

Optimizing profits by controlling costs.

Hiring, training and developing new employees.

Resolving customer issues to their overall satisfaction.

Maintaining an overall management style that follows company best practices.

Providing leadership and direction to all employees.

Ensuring product quality and availability.

Preparing and presenting employee reviews.

Working closely with the store manager to lead staff.

Overseeing retail inventory.

Assisting customers whenever necessary.

Organizing employee schedule.

Ensuring that health, safety, and security rules are followed.

Taking disciplinary action when necessary.

Ensuring a consistent standard of customer service.

Motivating employees and ensuring a focus on the mission.

Completing tasks assigned by the general manager accurately and efficiently.

Supporting Maintaining merchandise and a visual plan.

Maintaining stores to standards, including stocking and cleaning.

management as needed.


JOB REQUIREMENTS
2+ years retail experience in a leadership capacity (e.g. management, shift leader, etc.)

Bachelor’s degree or equivalent experience

Familiarity with fashion trends and styles

Ability to effectively train and motivate sales associates

Excellent organizational, problem-solving, project management and communication skills Willingness to show leadership and guidance from the floor

Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors
• Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate future needs for goods, kitchen utensils and cleaning products
• Ensure compliance with sanitation and safety regulations
• Manage restaurant’s good image and suggest ways to improve it
• Control operational costs and identify measures to cut waste
• Create detailed reports on weekly, monthly and annual revenues and expenses
• Promote the brand in the local community through word-of-mouth and restaurant events
• Recommend ways to reach a broader audience (e.g. discounts and social media ads)
• Train new and current employees on proper customer service practices
• Implement policies and protocols that will maintain future restaurant operations

Requirements

• Proven work experience as a Restaurant Manager, Restaurant General Manager, Hospitality Manager or similar role
• Proven customer service experience as a manager
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff
• Familiarity with restaurant management software, like OpenTable and PeachWorks
• Strong leadership, motivational and people skills
• Acute financial management skills
• Able to work on weekend and public holiday

Responsibilities:

• Ensuring company policies are followed.

• Optimizing profits by controlling costs.

• Hiring, training and developing new employees.

• Resolving customer issues to their overall satisfaction.

• Maintaining an overall management style that follows company best practices.

• Providing leadership and direction to all employees.

• Preparing and presenting employee reviews.

• Assisting customers whenever necessary.

• Organizing employee schedule.

• Ensuring that health, safety, and security rules are followed.

• Taking disciplinary action when necessary.

• Ensuring a consistent standard of customer service.

• Motivating employees and ensuring a focus on the mission.

• Completing tasks assigned by the general manager accurately and efficiently.

Requirements:

• High school or equivalent education level.

• Stable work history.

• Must be self-motivated and possess the desire for self-development.

• Have the ability to work autonomously when required.

• Be a team player.

• Be dedicated to customer satisfaction and a great customer experience.

• Able to work on weekend and public holiday

JOB DESCRIPTION
Ensuring company policies are followed.

Optimizing profits by controlling costs.

Hiring, training and developing new employees.

Resolving customer issues to their overall satisfaction.

Maintaining an overall management style that follows company best practices.

Providing leadership and direction to all employees.

Ensuring product quality and availability.

Preparing and presenting employee reviews.

Working closely with the store manager to lead staff.

Overseeing retail inventory.

Assisting customers whenever necessary.

Organizing employee schedule.

Ensuring that health, safety, and security rules are followed.

Taking disciplinary action when necessary.

Ensuring a consistent standard of customer service.

Motivating employees and ensuring a focus on the mission.

Completing tasks assigned by the general manager accurately and efficiently.

Supporting Maintaining merchandise and a visual plan.

Maintaining stores to standards, including stocking and cleaning.

management as needed.


JOB REQUIREMENTS
2+ years retail experience in a leadership capacity (e.g. management, shift leader, etc.)

Bachelor’s degree or equivalent experience

Familiarity with fashion trends and styles

Ability to effectively train and motivate sales associates

Excellent organizational, problem-solving, project management and communication skills Willingness to show leadership and guidance from the floor

What You’ll Do:

Operations

• Manage and supervise team of call / chat agents and provide leadership and mentoring
• Ensure that the monthly regulatory and internal KPIs are met
• Monitors and measures service metrics and call volume to develop standards, improvements and resource allocation.
• Overseas the creation and implementation of efficient and balanced workflows that maximise efficiency and produce high levels of service quality and customer satisfaction
• Provides inputs to strategic decisions that impact the functional area of responsibility.
• Capable of handling and resolving escalated issues and complaints arising from operations and requiring coordination with other departments.
• Provides mentoring and leadership to team of agents
• Execute quality monitoring requirements that deliver intent and customer satisfaction goals

Projects

• Involvement in various projects, such as telephony system upgrade, CRM system upgrade
• Lead in implementing and operationalizing new hotlines
• Involvement in implementation of digital solutions to provide convenience to customers

What You'll Need:

• At least 5 years of experience in contact centre or similar environment
• At least 3 years of managerial or supervisory experience
• Good people management skills and able to work under pressure
• Familiar with customer service metrics and strong customer - fronting and communication skill
• Knowledge in CRM and telephony systems
• Ability to work independently while being a cohesive team member
• Excellent leadership and interpersonal skills
• Change management and stakeholder management

What We'll Provide:

• Join us to empower the future of energy
• We offer hybrid work arrangement as we believe in providing work life balance while maintaining rapport at work
• Immerse in a positive work environment that promotes/fosters teamwork and collaboration.

Responsibilities :

• Verification function to ensure all trades are booked correctly, liaising with the front office or clients for any discrepancies in a timely manner
• Investigations of discrepancies and exceptions
• Settlements functions to ensure all payments are made correctly within the payment cut off time, resolving and investigating any issues that may arise in relation to any settlements
• Post settlement fails and breaks management, controls management, balance management
• Attend to clients and their queries
• Participation in the team’s related projects and process improvement initiatives
• Other ad hoc duties as asigned

Requirements :

• Minimum Diploma or Degree in related field
• Prior and relevant working experience and knowledge of the relevant financial products advantages but not mandatory
• Detailed oriented, a team player and able to perform under pressure in a fast-pace environment

Interested applicants please send your resume in MS Words format and attn it to Tan Joanna (R1104661).

Short listed candidates will be notified

www.ambition.com.sg

EA Registration Number: R1104661

Data provided is for recruitment purposes only

Business Registration Number: 200611680D. Licence Number: 10C5117