Job Description:
Resident Management
Welcome new residents and assist with the check-in/out process.
Address residents'/clients’ inquiries and concerns promptly.
Organize and coordinate resident activities and events to promote a sense of community.
Facility Management
Performing inspections of maintenance and cleanliness of dormitory facilities, including common areas and individual rooms.
Coordinate and schedule routine maintenance, repairs, and cleaning services.
Ensure compliance with safety and security regulations.
Security and Safety
Enforce security protocols, including access control and visitor policies.
Respond to emergency and mitigate situations.
Address safety hazards and highlight to Dormitory Manager.
Administrative Duties
Manage dormitory records and documentation, including resident records, incident reports, and maintenance logs.
Coordinate room allocations with Admin Executive.
Email and telephone correspondence with clients and residents.
Conflict Resolution
Mediate conflicts among residents and address behavioural issues in a fair and respectful manner.
Ensure a peaceful living environment by setting and enforcing dormitory rules and policies.
Communication
Maintain clear and open communication with residents, staff, and management.
Keep residents informed about important updates, events, and policies.
Use various communication channels, such as email, bulletin boards, or Watsapp.
Community Building
Foster a sense of community and inclusivity among residents.
Organize and facilitate social and educational events to encourage resident engagement.
Compliance
Ensure compliance with in-house rules and FEDA regulations.
Problem Solving
Address any issues or challenges that may arise within the dormitory, such as maintenance emergencies or resident disputes.
Data Management
Keep records of dormitory occupancy, maintenance requests, and resident feedback and provide reports to Dormitory Manager.
