Total 61 customer service manager job vacancies in Quality Assurance / Control category in jurong east north east

KEY DUTIES AND RESPONSIBILITES:

1. Lead and support QC team for daily QC activities by ensuring timely analysis, documentation, and review of RM/PM/FP/IPC/Stability and Process validation samples as per predefined standards.

1. Write and / or review controlled documentation related to laboratory operations or testing such as SOP's, analytical protocols, analysis reports, forms and validation documents.
2. Ensure compliance with FDA/USP/EP/ICH/ChP regulations and internal controlled procedures in the QC Laboratory.
3. Ensure readiness of QC Laboratory in internal / external audits.
4. Maintain data integrity in Quality Control activities and ensure appropriate traceability.

6. Initiate change control documents.

1. Lead and participate in stability program, method validations, technical transfer, method transfer and validation / qualification activities at the site.
2. Participate in New Product Introduction activities.

9. Lead and participate in laboratory investigations. Document laboratory investigation activities or review and approve laboratory investigation reports.

1. Participate in site corrective action / preventive action (CAPA) program. Ensure timely completion of all commitments made under QMS.
2. Lead and participate in key performance indicators for improving laboratory efficiency, monitoring equipment performance.
3. Lead QC Department training program by imparting training to new staff and comply with Analyst Qualification procedure.
4. Escalate the quality events, trends as appropriate to QC Head.
5. Remain abreast of current regulatory, pharmacopeia and cGMP trends.
6. Serve as subject matter expert on laboratory instrumentation and compliance issues.
7. Lead the QC team, evaluate competencies, assign responsibilities, monitor performance, counsel and provide guidance. Plan & monitor the training and development requirements, motivate staff appropriately to build a committed, motivated & competent team.
8. Participate in personnel decisions (interviewing, hiring, performance appraisals, promotions, termination, staff development, improvement plans) regarding subordinate staff.
9. Maintains a safe laboratory environment by implementing recommendations made by EHS.
10. Initiate CAPEX for equipment purchases.

20. Support in budget preparation for QC Laboratory.

21. Any other activities as and when assigned by the Superior.

JOB REQUIREMENTS:

· EDUCATION: Degree in science or related discipline (e.g. Chemistry, Chemical Engineering).

· EXPERIENCE: Minimum 8 years of quality control experience in pharmaceutical manufacturing industry and minimum 2 years of supervisory experience in managing team.

KNOWLEDGE & SKILLS:

• Possess working knowledge of GMP in the pharmaceutical industry.
• Excellent interpersonal and analytical skills, good verbal, and written communication skills.
• Working knowledge of qualification, calibration, and operation of laboratory equipment such as HPLC, GC, FTIR and Dissolution equipment.
• Working knowledge of method development, validation, verification of analytical method.
• Familiarity of 21 CFR Part 11 requirements.

Job Descriptions :

• Leadership and Coordination: Spearhead the delivery of Quality work scopes ensuring seamless coordination among stakeholders and compliance with applicable requirements. You’ll work alongside functions such as Package Mgmt, H&S, Engineering, Construction, Supply & Expediting, Commissioning, Project Controls, Contract Management, Legal, and Procurement.
• Quality Management: Drive project to completion on time, within budget, and to the highest quality and HSE standards. Develop and maintain project Quality schedules, budgets, and forecasts, contributing directly to Company’s Renewable strategy. Ensure compliance to Project Quality requirements are met.
• Design and execute a comprehensive strategy that integrates quality management with sustainability goals to support growth objectives
• Supervise, coach and engage the Quality team to strive for excellence, to deliver solutions that meet high-level quality standards
• Continuously improve customer satisfaction by handling customer complaints promptly and professionally
• Ensure products meet quality standards before reaching customers.
• Oversee all new product development procedures, ensuring that sustainability considerations and internal controls are integrated from the beginning.
• Risk Management: Effectively manage project risks, specifically those intrinsic to the offshore wind industry, manufacturing, Quality Assurance/Quality Control, and supply chain challenges.
• Ensure that the lessons learned are effectively captured and communicated during the project
• Expected to travel to Batam to monitor and control the construction progress and customer meetings.

Job Requirements :

• Bachelor’s degree or higher in Engineering, Mechanical Engineering, or a related field.
• 5-8 years of experience managing quality of Shipyard and installation. Experience in Quality Assurance and Quality Control for onshore / offshore wind projects, preferably specific to Offshore substation construction
• Proven success in quality and process management, with a track record in quality control and continuous improvement.
• In-depth knowledge of Quality Management Practices and standards such as ISO, APQP, PPAP, FMEA, MSA, REACH, ROHS.

Task Management

• Develop and implement a comprehensive product quality improvement plan, aligned with the organization'soverall goals and objectives.
• Lead and participate in cross-functional teams to identify and analyse root causes of quality issues.
• Developing and implementing corrective and preventive actions to prevent future quality issues.
• Monitoring and reporting on product quality metrics to track progress and identify areas for improvement.
• Conduct audits and assessments to identify and address potential quality risks.
• Collaborate with suppliers to ensure their products meet our quality requirements.
• Collaborating with various teams such as engineering, manufacturing, classification societies, and suppliers to ensure consistent quality throughout the product lifecycle.
• Stay up-to-date on the latest quality improvement methodologies and tools.
• Track and analyse warranty data for reporting, change implementation to new products and continuous improvement
• Identify and communicate process and product improvements.
• Continually seek to identify areas of quality risk and resolve them before they impact on the vessel.
• Delivery of regular communications & reports to the Key internal relationships.
• Establish and maintain high standards of quality and control of cost within budget limits.
• Carry out customer familiarization of our products.
• Occasional travel to vessels country operating area to conduct fact finding on their operations and acceptance of our products in operation for quality.

Interpersonal Management

• Communicate effectively: This involves actively listening, clearly conveying information, and providing constructive feedback with all levels of staff.
• Build trust and rapport: This involves being genuine, respectful, and reliable.
• Ensure liaison with shipyard personal and management to ensure product quality performance is consistent with the aims of the organization.Develop and maintain key external relationships with partners, customers, contractors, suppliers and official
• bodies and organisations.
• Negotiate on behalf of the company, be able to accept realistic compromises when necessary.
• Develop a strong network of industry suppliers, subcontractors, and contacts.

Information Management

• Develop and manage quality improvement documentation and reporting.
• Develop full understanding of vessel/product specifications and performance.
• Develop full understanding of relevant classification and survey body rules that affect the quality performance of our products.
• Manage warranty claim documentation and continuous improvement feedback documentation to the shipyard.
• Personal Management
• Look for opportunities to continue to develop professionally.
• Show personal accountability for the achievement of objectives.
• Keep up to date with the industry best practice and monitor actions of competitors.

Authorities and Responsibilities

1. Responsible for providing directives for the Quality Assurance Department in meeting management objectives.
2. Formulate, implement and evaluate quality strategies programs for the company.
3. Implement and maintain a system of auditing the facility and periodic calibration of test, measuring equipment and tools.
4. Manage customer complaints, corrective and preventive action programs.
5. Administer and manage continuous improvement program for all QA processes.
6. Work closely with auditors, customers, production and suppliers to meet the quality requirements.
7. Manage sub-contractors for on-time supply of treatment process, as well as meeting technical requirement.
8. Review / prepare, administer and implement Quality Assurance Plans, Inspection Test Plans and other Operational procedures in accordance to the technical specifications, customer's surveillance requirements, and good manufacturing / engineering practices, and enforce the same on Operations in their execution.
9. Work closely among inter-department to ensure committed schedules are met in a timely and effectively manner.
10. Review and approve disposition program / action for nonconforming products.
11. Ensure that processes needed for the quality management system are established and implemented.
12. Report to top management on the performance of the quality management system, and note needed improvements.
13. Ensure the promotion of awareness of statutory, regulatory and customer requirements throughout the organization.
14. Ensure and coordinate the implementation of risk assessment and risk control of medical devices

The Quality Assurance Manager plays a crucial role in business by ensuring that products meet certain standards of quality. He/She plans, directs or coordinates quality assurance programs and formulate quality control policies. He/She also works to improve an organisation's efficiency and profitability by reducing waste. He/She prepares and update quality documentation, basing their processes on a recognised standard such as ISO 9000 – Quality Management, published by the International Organisation for Standardisation. He/She supervises teams of inspectors who carry out the detailed assessment of products and their components at different stages of production. He/She recruits and trains supervisors, and provides them with documented quality standards as guidelines for their daily work. He/She also selects quality inspection tools and software to support the inspection team.

Competence Requirements:

• Diploma in Mechanical Engineering / Quality Engineering or equivalent.
• Minimum 6 years of solid experience in Quality Management in similar or related industry and 3 years in management level.
• Good knowledge in implementing and up keeping Quality Management System.
• Strong leadership and good interpersonal skills.
• A team player with strong sense of responsibility to ensure plant effective quality performance.

~ Assist in the implementation of company quality systems.
~ Conduct Quality Assurance audit.
~ Manage cause investigation for non-conformance.
~ Manage company quality systems.
~ Manage departmental activities and deployment.
~ Able to commute between Tuas Plant and Loyang Plant.

• To promote a Zero Harm culture & best practices through the implementation of a tailored safety, quality and environmental management system including the development and implementation of appropriate policies & procedures to ensure a safe and efficient workplace.
• To ensure regulatory compliance & due diligence to safety, health, quality, dangerous good/hazardous substances and environmental obligations.
• To liaise with all business units on matters relating to safety, quality and environment including potential non-compliance of a regulatory nature.
• Compliance with all relevant safety, quality, environmental & P&C policies & procedures to ensure a safe work environment at all times.
• Actively liaise with all departments to ensure quality control, quality assurance and safe practices are adhered to at all times.
• Work with A-Gas management to implement its policies, procedures, work instructions, mission and goals.
• Lead by example in demonstrating personal qualities, behavioural traits and A-Gas values & behaviours.
• Timely management reporting in the manner and form as required from time to time.
• Perform site inspections as required.
• Actively participate in internal & external project meetings and provide sound recommendations on SQE initiatives and/or highlight any deviations & possible risks if any.
• Manage & maintain integrated certified Safety, Quality, Environmental management systems to ensure continued compliance to ISO 9001, ISO45001, ISO14001, ISO17025 (NATA), and other relevant standards like ISO 31000 where applicable.
• Identify and maintain compliance to relevant WHS, Environmental & other acts, regulations, codes of practices & guidelines etc.
• Audit SQE Management System, including reviewing, monitoring, measuring, reporting on performance.
• Recommend and implement continual improvement to the SQE system, work instructions and associated processes.
• Promoting awareness of SQE requirements, communicating and consulting with all staff & other stakeholders on SQE processes, documentation and regulatory requirements.
• Development and implementation of SQE documentation relevant but not limited to procedures, plans, hazard and aspect identification, risk assessments, emergency preparedness & response, design & development, management of change, control measures, management review including ad hoc measures based on current environmental occurrences.
• Actively lead & participate in Operational Safety, Process Safety, Risk Assessment, HAZOPs, Pre-Purchase Risk Assessments, Management of Change & Design & Development, SQE incident investigation & root cause analysis and processes.
• Active participation and collaborating to provide SQE / technical advise as required to the Lab Team, Customer Service, Operations, Engineering, Rapid Recovery and wider A-Gas Group & other relevant stakeholders.

Quality Assurance Manager closely organize and manage the Quality Assurance Department by collecting and reporting accurate study data to ensure that quality of products comply with local authority regulations, protocol requirements and Company's objectives and practices.

1. To evaluate the staff performance on their quality and efficiency based on the work assignment given.

2. To review job contribution of the staff and appraise based on the expectation communicated and quality of work done.

3. To develop and recommend the KPI used to appraise staff and get management approval before implementing.

4. To update the departmental scope from time to time by studying trends in and developments in quality management and translate into a KPI.

5. To ensure ongoing compliance with the PIC/S Guideline for GMP.

6. To achieve quality assurance operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; identifying and resolving problems; completing audits; determining system improvement; implementing change.

7. To effectively develops, coaches and manages a team a team of quality professionals of Singapore and Malaysia to implement cGMP requirements as per PICs or other recognised reference and continuous improvement in quality operations.

8. Develops and implements a practical system for Quality Management System activities to facilitate smooth, timely workflows in the performance of job function.

9. To provide leadership, guidance, interpretation, information on regulations, laws and industry guidance that affect pharmaceutical industry.

10. Serve as a SME in matters relating to quality assurance and cGMP.

11. Ensure facility follows applicable quality management directives such as SOPs, manuals, policies, procedures, work instruction, etc.

12. Responsible for reviewing, trending and investigating excursions of environmental monitoring and supportive utilities data.

13. The inspection and investigation of product recalls and product complaints to look into factors which has affect product quality.

14. Acts as the Authorised Person to perform batch release and ensure each batch of medicinal products are manufactured and checked in compliance with the laws in force in the country and in accordance with the requirements of the Marketing Authorisation.

15. Reviews, approves or authorises written procedures and other documents, including amendments.

16. Oversees various quality management systems and analyse trending.

17. Reviews and approves deviations and CAPA.

18. Review, approves and implement changes according to established Change Control procedure.

19. Coordinates and participates in quality risk management activities.

20. Initiates investigation for product complaints, reviews and approves corrective/preventive actions associated.

21. Coordinates product recalls, associated reconciliation, documentation and investigations.

22. Reviews, approves and monitors suppliers of materials.

23. Reviews, approves and monitors contract manufacturers and providers of other GMP related outsourced activities.

24. Ensures validation and qualification are carried out according to schedule.

25. Provides training or ensures appropriate training is provided to QA staffs.

26. Monitors compliance of the organisation with the requirements of Good Manufacturing Practice via Internal Audit.

27. Coordinates management reviews of process performance, product quality and Pharmaceutical Quality System and advocates continual improvement

28. Ensures timely and effective communication and escalation process exists to raise quality issues to appropriate levels of management.

We are seeking a passionate Senior Quality Assurance Executive/ Assistant Quality Assurance Manager for our brands—Neo Garden Catering / Deli Hub Catering — as part of our department expansion! You will be responsible for ensuring all hygiene and food safety standards at the assigned locations.

• Lead and conduct daily on-site inspections, ensuring compliance with quality standards, food safety regulations, and operational procedures across production and retail outlets.
• Supervise and conduct personal hygiene checks, product quality assessments, and sample retention protocols to ensure adherence to internal and external standards.
• Develop, implement, and oversee the laboratory testing and sampling schedules, ensuring all critical tests are conducted in accordance with product specifications and regulatory requirements.
• Analyze test results and recommend corrective actions for any deviations or non-conformities.
• Implementation and continuous improvement of the ISO 22000:2018 Food Safety Management System (FSMS) for relevant operations.
• Oversee and updates of the Quality Management System and Standard of Procedure, ensuring alignment with industry best practices and regulatory changes.
• Work closely with relevant departments to ensure operational adherence to standards, and address any discrepancies or audit findings.
• Ensure the accuracy, completeness, and proper retention of all quality assurance records, documents, and files as per regulatory and company policies.
• Perform regular audits of quality documentation and lead the improvement of record-keeping practices.
• Serve as the primary point of contact for external auditors and internal audits.
• Coordinate with departments to ensure compliance with quality standards during audits and external inspections.
• Develop, review, and enhance Standard Operating Procedures (SOPs) across all areas of operations to ensure best practices in quality assurance and food safety.
• Development and continuous improvement of food safety training materials, ensuring they are relevant, up-to-date, and aligned with company policies and industry standards.
• Identify and mitigate quality risks, ensuring proactive measures are taken to prevent non-conformities and quality failures.
• Communicate quality-related issues and improvements to stakeholders, ensuring alignment across all levels of the organization.

Requirements

• A level, Diploma or equivalent, in Food Science/ Technology/ any related standard
• Possess knowledge in SFA regulation, ISO 22000, Halal/ any other related standard
• Able to multitask and work within timeline
• Good communication skills
• Team player, proactive and meticulous in work
• Open to working in the West and on weekends

The level of appointment offered will commensurate with candidate's experience.

Interested applicants are invited to apply with your detailed resume via the “Apply Now” option.

We thank you for your interest and regret that only shortlisted candidates will be notified.

•Working with Process Engineer & Engineering team on QC requirement.

•Documenting inspection criteria and quality plan.

•Work with QA, Process and Product team on corrective action with quality issue.

•Work with Process team on in-process audit and FQC audit.

•Control of Supplier Quality Assurance (SQA).

•Quality control of in-coming, in-process and out-going products.

•Assist in Project team/Construction team.

•Quality check on finishing work accordance to method of statement

•Prepare and compile report after inspection.

•Plan on construction site visit and liaise with Project Manager or Engineer

•Liaise with Authority for Certification

•Provide Training to workers accordance to method of statement.

1. Lead and support QC team for daily QC activities by ensuring timely analysis, documentation, and review of RM/PM/FP/IPC/Stability and Process validation samples as per predefined standards.
2. Write and / or review controlled documentation related to laboratory operations or testing such as SOP's, analytical protocols, analysis reports, forms and validation documents.
3. Ensure compliance with FDA/USP/EP/ICH/ChP regulations and internal controlled procedures in the QC Laboratory.
4. Ensure readiness of QC Laboratory in internal / external audits.
5. Maintain data integrity in Quality Control activities and ensure appropriate traceability.
6. Initiate change control documents.
7. Lead and participate in stability program, method validations, technical transfer, method transfer and validation / qualification activities at the site.
8. Participate in New Product Introduction activities.
9. Lead and participate in laboratory investigations. Document laboratory investigation activities or review and approve laboratory investigation reports.
10. Participate in site corrective action / preventive action (CAPA) program. Ensure timely completion of all commitments made under QMS.
11. Lead and participate in key performance indicators for improving laboratory efficiency, monitoring equipment performance.
12. Lead QC Department training program by imparting training to new staff and comply with Analyst Qualification procedure.
13. Escalate the quality events, trends as appropriate to QC Head.
14. Remain abreast of current regulatory, pharmacopeia and cGMP trends.
15. Serve as subject matter expert on laboratory instrumentation and compliance issues.
16. Lead the QC team, evaluate competencies, assign responsibilities, monitor performance, counsel and provide guidance. Plan & monitor the training and development requirements, motivate staff appropriately to build a committed, motivated & competent team.
17. Participate in personnel decisions (interviewing, hiring, performance appraisals, promotions, termination, staff development, improvement plans) regarding subordinate staff.
18. Maintains a safe laboratory environment by implementing recommendations made by EHS.
19. Initiate CAPEX for equipment purchases.
20. Support in budget preparation for QC Laboratory.
21. Any other activities as and when assigned by the Superior.

EDUCATION:

Degree in science or related discipline (e.g. Chemistry, Chemical Engineering).

EXPERIENCE:

Minimum 8 years of quality control experience in pharmaceutical manufacturing industry and minimum 2 years of supervisory experience in managing team.

KNOWLEDGE & SKILLS:

1. Possess working knowledge of GMP in the pharmaceutical industry.
2. Excellent interpersonal and analytical skills, good verbal, and written communication skills.
3. Working knowledge of qualification, calibration and operation of laboratory equipment such as HPLC, GC, FTIR and Dissolution equipment.
4. Working knowledge of method development, validation, verification of analytical method.
5. Familiarity of 21 CFR Part 11 requirements.

Quality Management System:

• Responsible for quality oversight of operations at PharmaGend Global Medical Services Pte Ltd facility. Adhere to laid down Quality Management System, its effective implementation and facilitate continuous improvement in all manufacturing area activities, and effective resolution of routine Quality issues.
• Tracking, trending and closing QMS events using TrackWise. Review and Approval of documentation associated with key quality compliance indicators - Deviation, Market Complaints, Product Recalls, CAPAs, Change Controls, Returned Goods and other quality system documents e.g., Product Quality Review, SOP's, Protocols, reports as appropriate; and actively participate in investigations.
• Subject matter expert in Qualification and Validation activities related to GMP area, production equipment and key utilities e.g., Purified water system, Compressed air system.
• Review periodically the Quality Performance parameters, review and approve appropriate remedial actions towards compliance and Quality of products supplied. Identify proactively the actions towards continuous improvement and measure performance of Quality through various tools / Quality Indicators.
• Escalate the quality events, trends as appropriate to various management levels in organization for appropriate regulatory actions as applicable and provide close-out actions as deemed necessary / required.
• Ensure timely review and / approval of executed batch records, and final batch release to market. and disposition (Release/Rejection) of in-process and finished product batches as appropriate.
• Implement ongoing process management mechanisms (process mapping, documentation, metrics, monitoring systems and process control techniques).
• Perform periodic review of Quality Performance parameters and approve appropriate remedial actions towards compliance and Quality of products supplied. Identify proactively the actions towards continuous improvement and measure performance of Quality through various tools / Quality Indicators, provide Quality Management Reports.
• Escalate the quality events, trends as appropriate to various management levels in organization for appropriate regulatory actions as applicable and provide close-out actions as deemed necessary / required.
• Conduct internal audits and/or vendor audits as required.
• Ensure the SOPs are in line with the practice and revision thereof if required.
• To ensure that the facility is kept all time ready to handle any regulatory, customer or internal audit.
• Act as a designee to for Head Quality on QMS related matters.

Documentation Compliance:

• Review and approval of master BMR/BPR and issuance of BMR/BPR.
• Control and Management of archived documents.
• Preparation and Review of SOPs/Work instructions and forms related to quality assurance and cross functional departments.
• Review and approval of protocol and reports.
• Ensure effective control of confidential and all technical documents and information networking, timely review and approval of relevant technical documents.

Quality Risk Management:

• Participate in Identification and implement risk approach in validation / qualification area based on overall risk management policy / guidelines to control / mitigate risks.
• Apply risk management tools and techniques.

People Management including Technical Training:

• Assign responsibilities, monitor performance, counsel & provide feedback on team performance, plan & monitor required training and development to ensure a committed & competent team.
• Build strong and positive cross-functional working relationships by working to include them in the improvement activities/training, making sure their needs and requirements are carefully considered.
• Conduct Technical Training (On the Job as well as Classroom) to fellow colleagues, new employees and cross functional team.

Management of interface with Regulators/Customers

• Interact with customers/regulatory bodies in a timely manner to address quality / technical related events to ensure desired outcome and adherence to regulatory commitment and compliance.
• Interpret current Regulatory guidance and implement at site.
• Management technical agreement with ESP and clients.
• Updating GMP Documents as per Regulatory amendments and process requirements.
• Ensure compliance with various regulatory commitments, regulatory requirements and customer requirements as applicable including policies.

Requirements:

• Bachelor’s degree and/or Maste’s degree in Pharmacy or Chemistry.
• At least 10 to15 years of experience, demonstrated ability to execute against the strategic and tactical objectives provided by senior leaders both within Quality and outside of the function.
• More than 8 years’ experience in pharmaceutical validation, qualification projects.
• In-depth understanding of Manufacturing/Pharma Business
• Strong team leadership skills
• Strong staff coaching and development skills.
• Strong ability to communicate.
• Strong ability to influence in a team environment and collaborate with peers.
• May participate in interactions with various governmental agencies/regulators and external auditors.
• Strong understanding of US FDA regulatory requirements.
• Serves as an active member of the Quality Management Team
• Serves as an expert to identify best practices across the organization, shares and implements as appropriate.
• Interacts with site efforts to ensure consistency in policies and practices.

Job Description:

• Responsible for implementing all QA/QC inspection and testing, as required by specifications or by regulatory requirements and shall be familiar with all aspects of testing required for commercial building including the quality testing requirements of local Authorities such as the Standards, Productivity and Innovation Board (SPRING Singapore)
• Monitor progress and quality of all C&S, Archi, M&E and security system works, including CONQUAS, Green Mark etc to ensure compliance to project and statutory requirements
• Review procedures to improve productivity.
• Attends meetings with client, authorities, subcontractors and consultants.
• Ad-hoc duties as assigned

Requirements (Qualification & Experience):

• Preferably university graduate in Electrical/Security/Computer Engineering or IT recognised by PEB Singapore.
• Ten (10) years of relevant experience in the implementation and management of quality control systems
• Familiar with BIM for construction, Green Mark, CONQUAS and relevant authority requirements
• Full time stationed on site during construction

Job Responsibilities

• Plan for quality assurance activities with timelines and effort estimates and manage resources to support testing demand.
• Discuss and work with System Analysts & development teams and SMBC to understand the testing requirements to determine testing coverage and collect sample test data (if available).
• Review documentations created by QA Team Lead, Senior System Analyst and/or vendor to ensure quality.
• Track testing activities against test plans and track defects (Log Defect with assigned Severity, Retest and Close Defect) discovered to resolution. Report statistics and statuses to PM.
• Provide guidance and mentorship to the team and ensure process and compliance is met. Provide direction, support and set performance goals to the team.
• Timely escalate issues to manager.
• Support on hiring matters such as interviews where required.
• Onboard new joiners to their roles.
• Coach and guide team members on their jobs.
• Manage and motivate team performance, guided by performance management framework.
• Engage team members to identify and support them on their career aspirations and development plans.

Job Requirements

• Diploma/ bachelor’s degree in computer science.
• Min. 10 years' experiencing working as Quality Assurance Analyst/ Tester in a bank, FI or a consultancy company.
• Familiar with defect management tools.
• Ability to understand technical jargons and some understanding of technology environment setup.
• Possess strong planning skill and is positive and proactive in his/her approach.
• Excellent communication, interpersonal and presentation skills.

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citi’s Securities Services (SS) supports our clients’ business by drawing on the strength of our unmatched global footprint, which provides them with access to local expertise and scalable solutions to support their ambitions

We’re currently looking for a high caliber professional to join our team as Officer, Funds Portfolio Compliance Manager - Hybrid (Internal Job Title: Fund Accounting Intmd Analyst - C11) based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life.

In this role, you’re expected to:

The Fund Accounting Intermediate Analyst is an intermediate level position responsible for participating in a variety of fund valuation activities in coordination with the Operations - Transaction Services team. The overall objective of this role is to assist in the calculation of daily and periodic Net Asset Valuations (NAVs) for funds and the distribution of associated unit prices.

Responsibilities:

• Monitor the work activities to ensure timeliness and accuracy of the funds activities in a department, including calculation of NAV and distribution factors
• Process daily work in a timely and accurate manner as well as act as an escalation point for questions and research
• Review associate work and provide signoff for complex transactions or sensitive clients
• Assist in developing training materials and training employees, and act as escalation point for questions and research
• Ensure procedures and controls are followed and the integrity of the data processing environment is maintained
• Support and oversee overall fraud quality control both monetary and non-monetary
• Assist manager in identifying need for and implementing procedural changes, assist in BAU administration of team, and act as backup for manager
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• 2-5 years of relevant experience
• Chartered Accountant /CFA/MBA
• Experience in accounting, finance, or business-related area
• Experience in fund administration, change management, and/or project management
• Demonstrated Subject Matter Expert (SME) knowledge in related area
• Consistently demonstrates clear and concise written and verbal communication
• Bachelor’s degree/University degree or equivalent experience

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Responsibilities:

• Manage the implementation of Reckitt Quality Systems to support business strategies by ensure compliance to Reckitt Quality Manual and applicable local regulatory requirements.
• Assess, communicate, and implement policies, procedures and initiatives from Global / Regional Quality.
• Increase Quality mindset of the site organization by leading Quality awareness enhancement programs, such as Quality Month Awareness etc.
• Monitor and share site functions’ Key Quality performance indicators and identify continuous improvement opportunities that lead to a higher performing quality culture.
• Lead site Change Control Management to comply with Global Quality System requirement and verify the effectiveness of approved change requests. Liaise with Global / Regional Change Control community as required.
• Manage document control system for use by functions within the Singapore Supply Centre site. Review and approve local SOP in the PDMS (Procedural Documentation Management System) to ensure they met Reckitt quality system requirements, and have incorporated relevant new learning / processes and regulatory changes.
• Ensure timely review of materials and products quality and perform disposition to meet production schedule and delivery deadlines.
• Coordinate and facilitate non-conformance (NC) investigations, and ensure that root-cause analysis by the investigation team is thorough and complete, and appropriate corrective and preventive actions (CAPA) are put in place to minimize product loss.
• Prepare Potential Early Quality Alert (EQA) when required, and follow-up on sharing of key learning.
• Support food safety /HACCP team for HACCP 2.0 & other food safety requirement eg. Contaminant, Food fraud etc.
• Implement an effective internal audit program and ensure compliance to requirements of: GMP / HACCP pre-requisite programs, Quality systems, Halal assurance system.
• Lead site team to prepare for audits (e.g. Global/Regional Quality Audit, External Certification Bodies), and ensure agreed audit findings are corrected and preventive measures are put in place.
• Organize Annual Product Review to drive product quality improvement.
• Support innovation projects and timely launch of new production introduction.
• Manage the customer complaint handling system – evaluation, investigation and corrective/preventive action planning, implementation and monitoring.
• Manage the local Mock Recall exercise as per Reckitt procedures.
• Assist Senior Manager, Quality in liaison with Global / Regional Quality in crisis situations, such as a potential product recall, or high-profile customer complaint.
• Represent the Singapore Supply Centre in various quality professional communities (e.g. GMC) to create a network for teaching and learning and identification of best practices.
• Support OE/Engineering improvement projects to ensure compliance to Reckitt quality systems requirements.
• Support Procurement team to help existing material suppliers to meet Reckitt Quality standards through sharing / training. Support the RMAQ (Raw material attribute questionnaire) review process for new material suppliers.
• Develop succession and development plans for direct reports, ensuring for their career growth and succession.
• Perform other tasks, roles or projects that may be assigned by the Plant Director or Senior Manager, Quality from time to time.

Requirements:

• Bachelor degree in a scientific or technical discipline (Chemistry, Microbiology, Food Science or related)
• 5 years of Quality Assurance / Quality Systems in a regulated food manufacturing industry. Experience in manufacturing of infant/follow up formula will be of advantage.
• Performed supervisory role for min 3 years.
• Experienced in establishing/implementing Quality Management Systems, Food Safety Management System, Halal Assurance System.
• Preferably with extensive quality system audit experience.
• Experienced in collaborating with various functional roles within the organization to develop strategies and execute action plans to resolve critical issues.
• Strong understanding and working level knowledge of quality systems including HACCP, change control, corrective action/preventive action, process/product qualification, and the successful application of these strategies across an organization to produced desired results.

Job Description:

• Drive PGCS Quality programs and policies compliance across site, by partnership with functional stakeholders.
• Key contributor/promoter to the advancement of Quality function across the sites; creating and driving critical/key business objectives in line with supporting/partnering with Operations, Supply Chain functions etc.
• Lead incident management and resolution and champion customer quality across Singapore. Site lead for Quality and Food safety crisis mgmt.
• Lead the implementation of the Singapore Quality Strategy including communication, project management and roll out activities.
• Lead continuous improvement culture/productivity initiatives to support site BPI process, demonstrating best practices to implement all quality improvements
• Drive, support and champion KPIs, key Quality metrics, etc.
• Act as a business partner to other functions whilst championing Quality, to ensure an extended and consistent quality focus.
• Be a key member of the Site Leadership team and value add in driving functional and site agenda.
• Support and provide strategic guidance around NPIs, validation, Total Quality System, Compliance, Capital investment, etc.
• Partnership with other functions ensuring change control risk assessment and validation in place for Network capacity projects and other key projects and significant changes.
• Financial Management; Budgetary and AOP responsibilities/input.
• Compliance; drive partnership with other functions through the Quality team to achieve key business goals for the control environment. Compliance with all regulations and 3rd party auditing requirements.
• Provide strategic quality leadership to the extended Quality Team
• Organisation design & sustainability of a highly effective team with appropriate succession plan. Encourage, manage & promote people-related activities/processes, partnering with HR
• Develop capability, personal growth and career development for direct reports, support these activities with DRs’ associated teams.
• Play in instrumental role in developing the overall team capability, supporting and aligning with overall plant culture.
• Ensure the smooth transition of new products to the Singapore facilities.
• Manage the complexity of additional materials, packaging and concentrate components from a quality perspective as portfolio expands
• Support and implement PGCSSC global quality initiatives
• Systems improvements (including IT systems) in terms of Processing, GMP, Product Safety, Disposition and Traceability.
• A requirement of the role is that you must adhere to all PepsiCo Health & Safety requirements.

Qualifications :

• Bachelor’s Degree in Science, Food Technology, Chemistry or any other related discipline
• Minimum 7 years of relevant experience as a supervisor in operating Laboratory environment, manufacturing concern/MNC
• Ability to manage senior stakeholders and leadership team members
• Experience in People Management and prior supervisory skill
• Possess knowledge of and experience in GLP, HPLC / GC operation, SAP QM module and LIMS management
• Strong leadership presence, ability to manage and co-ordinate with cross-functional teams on investigation analysis, troubleshooting and issues resolution
• Knowledge of food safety quality standards such as HACCP and FSSC 22000
• Ability to lead change and drive behaviours
• Ability to organize and manage multiple priorities in high-pressure work environment
• Strong collaboration and influencing skills
• Excellent communication and interpersonal skills, both verbal and written with ability to clearly articulate ideas and proposals to all levels of the organization
• Positive and Can-do Attitude
• Willing to stretch and take additional responsibilities when needed
• Lead by example to others

Kindly note that this is a short-term role based in Singapore.

Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.

Did you know that we are the 1st biologics contract manufacturer in Singapore? We offer you exposure to upcoming biotech and established pharmaceutical companies and to the manufacturing technology needed to produce mammalian treatments and cell therapies of tomorrow. Our global manufacturing network is recognized for its reliable, high-quality services, regulatory track record, global footprint, innovative technology platforms and extensive experience – we, in Singapore are proud to be part of this global network.

This is an exciting position who is responsible for QA oversight of Aseptic Processing Program, Environmental Monitoring and Microbial Control Policies for the Cell and Gene Therapy entity. Role will provide oversight and sterility assurance expertise to Operations to assure aseptic processing meets US and international aseptic processing requirements ( FDA Sterile Product Aseptic Processing Guidance and Eudralex, Annex 1,” Sterile Medicinal Drug Products”, ISO 13408 and 21CFR820).

The role will also provide strategic plan and expertise for the development and implementation of the Microbial Control Strategy. Develop, document and manage microbial control strategy for production processes from incoming raw materials through final product release.

Key responsibilities:

• Provide support and expertise to ensure that Cell and Gene Therapy (CGT) and Media preparation operations and support functions for Cleanroom management, Materials Management, Aseptic practices, Environmental monitoring (EM). Sterilisation methods, and Aseptic process simulations (APS) to confidently deliver CT products to patients with the highest quality sterility assurance level.
• Review policies and procedures and related completed media fill/APS documentation, Environmental Monitoring sample plans, cleanroom qualifications, environmental monitoring excursions, deviations and sterility failures.
• Provide Sterility assurance expertise to support APS/EM deviations and investigations, CAPAs and Complaints related to aseptic processing.
• Review of sterile filter validations, integrity testing and procedures.
• Provide expert support and assessment to business partners including production, MSAT, Engineering, QC and QA assuring adequate facilities contamination prevention practices, monitoring tools are provided to production to guarantee the best EM indicator levels.
• Involvement in global harmonization/ efficiency projects; begin to lead aspects of global projects within specific areas.
• Represent site in global forums from sterility assurance perspective. Collaborate with stakeholders of different functions to lead/implement various global/site projects to support sterility assurance.
• Support regulatory and client audits as Aseptic sterility assurance subject matter expert
• Responsible for the generation of key performance indicators, GEMBA walks, regulatory compliance and efficiency targets.
• Communicate quality operations and compliance perspective effectively to senior management.
• Understand and articulate company business strategy. Maintains a broad view of the business recognizes changes and trends in the appropriate area in which the individual operates.

Key requirements:

• Engineering/ Life Science Diploma/Degree or higher from recognized institution with significant years of QA or QC Sterile processing and Microbial experience in similar capacity.
• GMP experience in the biologics industry is required.
• Working knowledge of microbiological and sterility testing, media fills, environmental monitoring , clean room qualification and management, quality control endotoxin testing and microbiological control strategy required.
• Experience with oversight of aseptic processing and the associated international aseptic processing regulations are required.
• Experience in cell culture, cell or gene therapy experience is a plus.

Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.

People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.

R63423

Job Overview:

The QA Manager will be responsible for managing and overseeing all quality assurance activities within the organization, ensuring that products and services meet all quality standards. The ideal candidate will have in-depth knowledge of Quality Management Systems (QMS) and ISO certification processes, driving continuous improvement and compliance across the organization. This role plays a critical part in ensuring the company meets regulatory and customer expectations.

Key Responsibilities:

• Quality Management System (QMS):Develop, implement, and maintain the Quality Management System (QMS) in alignment with ISO standards (e.g., ISO 9001, ISO 14001, etc.).
  Regularly audit and review QMS processes to ensure continuous improvement and compliance.
  Ensure documentation, procedures, and processes align with QMS requirements.
  
• ISO Certification Management:Lead and manage the ISO certification process, including initial certification, recertification, and internal audits.
  Coordinate with external certification bodies and manage relationships to ensure the company's certification status is maintained.
  Provide guidance and training to staff regarding ISO requirements and their roles in maintaining certification.
  
• Quality Assurance Oversight:Oversee all quality assurance operations, including quality control procedures, testing protocols, and defect management.
  Implement and enforce QA standards and policies throughout the production and service delivery processes.
  Collaborate with cross-functional teams (production, engineering, procurement, etc.) to ensure product quality.
  
• Internal Audits & Continuous Improvement:Plan and conduct internal quality audits, identifying non-conformance and areas for improvement.
  Lead root cause analysis for quality-related issues and implement corrective and preventive actions (CAPA).
  Promote a culture of continuous improvement by developing and executing process optimization initiatives.
  
• Compliance & Risk Management:Ensure company compliance with applicable regulatory requirements, industry standards, and customer expectations.
  Identify and mitigate risks associated with product quality and process inefficiencies.
  Maintain an up-to-date understanding of changes in quality regulations and standards relevant to the industry.
  
• Team Leadership & Development:Manage and mentor the QA team, fostering a culture of accountability, professional development, and continuous improvement.
  Provide leadership in solving complex quality issues, both internally and with external stakeholders.
  
• Customer & Supplier Interface:Act as the primary point of contact for quality-related concerns from customers and suppliers.
  Ensure effective communication of quality standards and expectations to suppliers and collaborate to resolve quality issues.
  

Qualifications and Skills:

• Education:Bachelor’s degree in Engineering, Quality Management, or a related field.
  Advanced degrees or certifications in Quality Assurance or Management (preferred).
  
• Experience:Minimum of 8-10 years of experience in quality assurance, with at least 3-5 years in a management role.
  Proven experience in managing QMS and ISO certification processes in manufacturing, engineering, or production environments.
  
• Technical Skills:In-depth knowledge of ISO standards, especially ISO 9001 (Quality Management), ISO 14001 (Environmental Management), or related certifications.
  Proficiency in quality assurance methodologies such as Six Sigma, Lean, FMEA, and root cause analysis.
  Strong experience in conducting audits and leading CAPA processes.
  
• Soft Skills:Excellent leadership, communication, and team management abilities.
  Analytical mindset with problem-solving skills and attention to detail.
  Ability to work cross-functionally and manage multiple projects simultaneously.
  

Role and Responsibilities

1. Leadership & Reporting:

• Report directly to the CEO on day-to-day quality management activities.

• Serve as the company’s representative on the QMS (Quality Management System) Committee, reporting on all quality assurance matters, including quality performance, risks, and areas for improvement.

2. Development and Maintenance of Integrated Management Systems:

• Develop, implement, and maintain an Integrated Management System (IMS) that includes quality, Occupational Health & Safety (OHS), and environmental management in line with ISO 9001, ISO 14001, and ISO 45001 standards.

• Ensure the IMS is effectively communicated, implemented, audited, and continuously monitored to align with customer requirements, industry standards, and regulatory compliance.

3. Quality Assurance and Control Procedures:

• Establish and enforce quality assurance (QA) and quality control (QC) procedures across all phases of projects (engineering, procurement, construction, and commissioning) to ensure materials, construction processes, and final deliverables meet technical specifications and client expectations.

• Oversee the development of Inspection and Test Plans (ITPs), ensuring they are strictly followed during each project phase.

4. Internal Audits & Continuous Improvement:

• Plan and execute regular internal audits of the QMS across the organization to assess compliance with both company and industry standards.

• Identify opportunities for continuous improvement in quality processes, resolving non-conformities through root cause analysis and implementing preventive measures.

• Lead the company’s participation in external audits, ensuring full preparedness and successful certifications or renewals.

5. Supplier and Subcontractor Quality Management:

• Oversee the qualification, assessment, and approval of suppliers and subcontractors, ensuring they meet the company’s quality standards and contractual obligations.

• Monitor vendor performance and subcontractor activities, ensuring timely and effective resolution of any quality issues or non-conformance reports.

6. Inspection and Testing Supervision:

• Oversee all inspection, testing, and validation activities to verify that materials, workmanship, and processes adhere to project requirements and industry standards.

• Ensure final product quality and conformance certificates are delivered to the client, along with accurate and complete documentation.

7. Risk Management & Problem Resolution:

• Identify potential quality risks during project planning and execution and proactively develop mitigation strategies to ensure quality standards are maintained.

• Coordinate with cross-functional teams to resolve quality-related issues quickly, ensuring compliance with project schedules and customer expectations.

8. Customer and Stakeholder Liaison:

• Act as the primary point of contact for clients, external bodies, and regulatory agencies on all quality-related matters.

• Liaise with customers to understand and incorporate their quality expectations, ensuring these are embedded into project planning and execution.

9. Quality Training and Communication:

• Ensure the quality message is communicated clearly across all levels of the organization, promoting a culture of quality awareness.

• Develop and deliver quality-related training programs for employees to ensure compliance with the IMS and a shared commitment to quality excellence.

10. Documentation and Records Management:

• Manage and maintain all quality-related documentation, including inspection reports, test results, non-conformance reports, and audit findings, ensuring traceability and compliance with client and regulatory requirements.

• Prepare and submit quality performance reports to management and clients, highlighting any deviations, corrective actions, and overall quality status.

11. Environmental and OHS Management:

• Ensure that the quality management system integrates environmental and OHS requirements, maintaining alignment with ISO 14001 and ISO 45001 standards.

• Monitor and ensure compliance with safety protocols and environmental regulations during all phases of project execution.

________________________________________

Qualifications and Experience:

• Bachelor’s degree in Engineering (Naval Architect, Marine Engineer, Quality, Mechanical, Electrical, Electronics, Chemical) or Material Science.

• A minimum of 10 years of experience in shipbuilding, offshore EPC, or related industries, with at least 5 years of leadership in quality management.

• Proficiency in both Chinese and English, with effective verbal and written communication skills.

• In-depth knowledge of ISO 9001, ISO 14001, and ISO 45001 standards, along with experience in managing integrated management systems.

Job Description & Requirements

Donald McArthy Trading is in the business of trading and processing non-ferrous metals, minor metals, rare earth metals, high temperature alloys and super alloys.

Job Overview:

• Responsible for overseeing and implementing quality control processes to ensure the processed metals meet customer expectations and complies with industry standards and regulations.
• Support the Assurance Supervisor in daily operations of maintaining and improving our quality management processes and systems, and ensuring compliance with all quality and safety protocols.

Key Responsibilities:

• Perform regular quality assessments on all incoming materials from vendors
• Ensure all finished products to be exported meet the specifications required and complies with industry standards
• Resolve quality-related issues in a timely manner
• Identify areas for process improvement and efficiency in quality control procedures
• Maintain inventory update of materials
• Document inspection outcomes by ensuring all completed detailed reports submitted to management are accurate
• Ensure all equipments are maintained according to SOP and overseeing repairs when not in good running condition
• Ensure the team completes the assigned daily work schedule and production target is achieved
• Ensure all employees follow workplace safety rules

Qualifications & Key Traits:

• Bachelor's degree

• Min 4 years experience in quality assurance management within the manufacturing industry

• In-depth knowledge of quality management systems, standards, and methodologies

• Strong leadership and team management skills

• Effective communication skills in English, both verbal and written

• Experience with regulatory/ safety compliance and quality audits

Job Info:

• Salary: Basic up to $5200 + AWS + VB
• Working Hours: Monday - Friday (9am - 6pm), Alt Saturday (9am - 1pm)
• Location: Boon Lay

Job Scope:

• Provide support to functional departments in ensuring food quality and safety during daily operations
• Plan, organize, and coordinate to ensure the QA Department runs efficiently on a daily basis
• Align with the company’s business objectives and collaborate with department leads to adjust responsibilities in line with GM’s strategic plans
• Prepare monthly reports, such as Complaint Log, HACCP Objectives Summary, Demerit Point System Records, and GMP audits, for submission to management
• Gather and analyze data for trend analysis on non-conformities and improvement initiatives
• Plan lab testing based on FG sensitivity levels to manage department expenses and stay within budget
• Participate in and support quality system implementations, including audits by government agencies, certification bodies, and customers
• Collaborate with all functional departments on process improvements, standards, and procedures documentation
• Lead short-term projects, initiatives, or training programs and ensure timely completion
• Report non-conformance issues related to food quality or safety to the relevant coach
• Perform additional projects as assigned

Requirements:

• Minimum 5 years experience working in the Food industry and possess good knowledge of manufacturing processes
• Proven track record in leading the set-up and implementation of ISO22K or higher standards in the food manufacturing industry will be an added advantage
• Possess knowledge of international standards i.e. FSSC22K, GFSI
• Min. Degree/Diploma in Food related discipline, Food Science or Food Technology

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You are welcome to visit our website at http://www.rkgroup.sg/

RK Recruitment Pte Ltd | EA License No.: 20C0280

Chou Jia Hooi | EA Personnel No.: R23115147

Minimum 8+ years of experience working as part of Payments Technology solution at an IT company, in the role of Project Manager / Test Manager / Delivery Manager.

Must have played a technical lead or Test Manager role for at least 4 year for a full life cycle of application design and development including participation in initial discussion on requirements

PRIMARY SKILL:

• Project Management / Test Management with PMP certification • Exposure to Payments Technology

• Knowledge of Global Payments Processing like SWIFT, Clearing systems (e.g. RTGS, ACH, etc) Should have worked in end-to-end implementation of an IT solution in one of the above Functional areas. Exposure and experience in Payments or Cash Management products like Fundtech’s GPP, GCP, Dovetail or Clear2Pay OPF, Polaris Intellect Suite, etc

SPECIFICATIONS:

Ability to initiate new project or take over existing project

• Work on estimations, planning, scheduling and control

• Capable of delivering in a multi-shore model.

• Hands on experience on payment systems and exposure to Payments Hub, Clearing and Settlement, Automated clearing house programs

• Experience with multiple payments and cash management products like Fundtech, Clear2Pay, ACI, Montran, Dovetail

• Strong Project Management skills with at least 6+ years of PM experience working within a Global (time zone separated) team

• Good understanding of Banking domain

• Strong understanding of Project Management concepts, SDLC methodologies and Operating models (Agile and Waterfall)

• Exposure to defining Testing Approach, create and schedule testing activities and meet deadlines.

• Exposure to working with various vendors, internal & external stakeholders to carry out various testing activities to completion.

• Exposure to HPQC, JIRA or other defect management tools

• Experience in NFR testing

• Experience in Test Automation & Tools like QTP, LISA etc

• Managed projects on different technology platforms i.e. Legacy (mainframes) or Open systems (.Net, Java, etc), on different Operating systems (Windows, Unix, Linux)

• Expertise in using Microsoft Office Project for creating and maintain project plans and MS Office Tool Suite (including Outlook, PowerPoint and Excel)

• Excellent presentations skills, ability to communicate in a clear and concise manner

• Ability to deal with ambiguity and define approaches to bring unfocused issues to resolution

• Work with Shared Services Organizations

• Support RFI / RFP and support the sales process

GOOD TO HAVE:

• PMO experience

• Good knowledge in PL SQL and Unix Scripting, C, C++, J2EE, STRUTS and any EAI

RESPONSIBILITIES:

Testing engagement management

• IT Test Delivery both Functional and Non-functional

• Stakeholder management

• Management Reporting

• Enable creation of payments technology domain capabilities, both solution offerings and delivery skills

• Partner with development managers to ensure projects have a time, cost and delivery plan and deliver high quality software to plan as a result of proactive planning and mitigation of issues

• Work closely with Business Analyst to correctly and completely define Business requirements

• Stakeholder Management, Scope Management, Risk Monitoring and Mitigation

• Project and program level tracking and reporting (including task/ milestone tracking, resourcing, risks and issues, WSR)

• Implement software quality assurance initiatives for projects within Payments

• Assess the impact of changes on existing business and technology processes as well as other interfacing systems

• Adhere to toolsets and procedures and embrace them with their project management skills

• Plan and monitor financial budgets, forecasting and metrics to measure project health

• Management reporting including creation, collation and publishing of regional and functional dashboards

• Creation and maintenance of SharePoint sites

• Work with geographically dispersed teams

• Co-ordinate development and implementation of project management best practices to improve overall efficiency and productivity of delivery teams

Job Summary: The Training Compliance Manager is responsible for ensuring that all training programs and initiatives comply with industry regulations, organizational policies, and best practices. This role involves overseeing the development, implementation, and evaluation of training programs to ensure they meet compliance standards of relevant funding bodies and support the organization's goals. The Training Compliance Manager will work closely with various departments to manage compliance requirements and facilitate training that aligns with regulatory and organizational standards.

Key Responsibilities:

1. Compliance Management:
   • Monitor and ensure compliance with relevant regulatory requirements, industry standards, and organizational policies related to training and consultancy projects.
   • Develop and maintain training compliance frameworks and procedures to align with current regulations and best practices.
   • Conduct regular audits of training programs and records to ensure adherence to compliance standards.
2. Training Program Oversight:
   • Oversee the development and implementation of training programs, ensuring they meet compliance requirements and organizational objectives.
   • Collaborate with subject matter experts to design and update training materials that comply with regulatory and industry standards.
   • Review and approve training content and delivery methods to ensure they meet compliance requirements.
3. Policy and Procedure Development:
   • Develop and update training policies and procedures to reflect changes in regulations and organizational needs.
   • Ensure training policies are effectively communicated to employees and integrated into daily operations.
4. Reporting and Documentation:
   • Maintain accurate records of training activities, including attendance, completion rates, and compliance status.
   • Prepare and present reports on training compliance, including metrics, findings, and recommendations for improvement.
5. Training and Support:
   • Provide guidance and support to departments and employees on compliance-related training matters.
   • Conduct training sessions and workshops to educate staff on compliance requirements and best practices.
   • Address and resolve any compliance issues or concerns related to training programs.
6. Risk Management:
   • Identify potential compliance risks related to training and develop strategies to mitigate them.
   • Stay informed about regulatory changes and industry trends to proactively address compliance issues.
7. Continuous Improvement:
   • Evaluate the effectiveness of training programs and make recommendations for improvements based on feedback and compliance audits.
   • Promote a culture of continuous learning and compliance within the organization.

Qualifications:

• Experience: 5 years of experience in training management, ompliance, or a related field, with a proven track record of managing compliance programs.
• Skills:
  • Strong knowledge of regulatory requirements for all WSG, SSG and PSG-JR related fundings.
  • Excellent project management skills, including the ability to plan, execute, and evaluate training programs.
  • Strong communication and interpersonal skills, with the ability to effectively interact with employees at all levels.
  • Proficiency in training management system (TMS) and TPGateway.
  • Proficiency in learning management systems (LMS).
  • Attention to detail and strong analytical skills for evaluating training programs and compliance data.

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citi’s Securities Services (SS) supports our clients’ business by drawing on the strength of our unmatched global footprint, which provides them with access to local expertise and scalable solutions to support their ambitions

We’re currently looking for a high caliber professional to join our team as Officer, Funds Portfolio Compliance Manager - Hybrid (Internal Job Title: Fund Accounting Intmd Analyst - C11) based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life.

In this role, you’re expected to:

The Fund Accounting Intermediate Analyst is an intermediate level position responsible for participating in a variety of fund valuation activities in coordination with the Operations - Transaction Services team. The overall objective of this role is to assist in the calculation of daily and periodic Net Asset Valuations (NAVs) for funds and the distribution of associated unit prices.

Responsibilities:

• Monitor the work activities to ensure timeliness and accuracy of the funds activities in a department, including calculation of NAV and distribution factors
• Process daily work in a timely and accurate manner as well as act as an escalation point for questions and research
• Review associate work and provide signoff for complex transactions or sensitive clients
• Assist in developing training materials and training employees, and act as escalation point for questions and research
• Ensure procedures and controls are followed and the integrity of the data processing environment is maintained
• Support and oversee overall fraud quality control both monetary and non-monetary
• Assist manager in identifying need for and implementing procedural changes, assist in BAU administration of team, and act as backup for manager
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• 2-5 years of relevant experience
• Chartered Accountant /CFA/MBA
• Experience in accounting, finance, or business-related area
• Experience in fund administration, change management, and/or project management
• Demonstrated Subject Matter Expert (SME) knowledge in related area
• Consistently demonstrates clear and concise written and verbal communication
• Bachelor’s degree/University degree or equivalent experience

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

JOB DESCRIPTION

• Support functional departments in terms of processes of food quality and safety during daily operations.

• Plan, organize, and coordinate to ensure the smooth operation of the QA Department daily.

• Understand the business direction of the company and work closely with respective coaches to make necessary adjustments on job scopes and responsibilities to synchronize with the strategic plans of GM.

• Prepare monthly reports i.e. Complaint Log, HACCP Objectives Summary, Demerit Point System Records, GMP audit, etc. for submission to the Management

• Collect and analysis data/trend analysis report on non-conformity and improvement initiatives.

• Plan lab testing by the sensitivity level of FG to manage and control department expenses and to keep within budget.

• Participate and support quality system implementation (audit activities by government sectors, certification bodies, and customers)

• Work closely with all functional departments on improvement initiatives i.e. standards, processes, and procedures in writing

• Assign with short-term projects/initiatives/training programs and responsible for ensuring completion of work before the datelines.

• Report all non-conformity matters with regard to food quality or safety to the coach.

• Other project as assigned

Job Requirements

• Minimum 5 years experience working in the Food industry and possess good knowledge of manufacturing processes.

• Proven track record in leading the set-up and implementation of ISO22K or higher standards in the food manufacturing industry will be an added advantage.

• Possess knowledge of international standards i.e. FSSC22K, GFSI

• Min. Degree/Diploma in Food related discipline, Food Science or Food Technology

• Strong interpersonal and communication skills

• Able to meet tight deadlines and attend to emergencies after work hours

• Bilingual in English and Mandarin to liaise with Mandarin-speaking stakeholders

• Reviewing and revising testing procedures.
• Conducting inspection checks on goods and production processes.
• Performing manual and automated quality checks.
• Ensuring employees adhere to safety and quality regulations.
• Reporting safety and quality infringements to the QA manager.
• Identifying possible areas for improvement in quality control processes.