Total 16 technical support engineer job vacancies in Sales / Marketing category in d17 loyang changi

Working location: 56 Loyang Way, Loyang Enterprise #05-01 S(508775)

Working Hours:

Monday - Friday (8.30am to 5.30pm)

Alternate Saturdays (9am to 12:30pm)

Support for the current sales team

Dealing with dangerous goods logistics solutions

Demonstrating specific logistics product functions and uses

Building strong customer relations with clientele

Coordinating delivery of product or services

Understanding pricing strategies

Building sales leads via organic/inorganic means.

Motivated team player in a fast-paced environment

Experience in logistics/freight forwarding/dangerous goods will be advantageous.

Attractive remuneration, health benefits and more!!

Experience preferred, but not required

Job Description

Key Responsibilities

• Develops and applies quality standards in accordance with company and customer requirements. Develops and conducts related tests.
• Designs and implements methods and procedures for inspecting, testing, and evaluating the precision and accuracy of products and/ or production equipment.
• Develops methods and parameters, project methodology and/ or project proposals.
• Develops and uses procedures. Prepares documentation for inspection/ testing procedures. Recommends corrective action for procedural, product, or process deficiencies.
• Analyze operational data; Develop and implement recommendations. Participates in and may lead audits.
• Evaluates work methods, procedures and policies. Tracks progress of qualification status, reviews reliability test results, determines disposition of non-compliant products, reviews and releases qualification packs
• Utilizes drawings, specifications, industry standards, and sketches, adapting inspection measuring devices and procedures when necessary. Read and interpret technical drawings and specification requirements.
• Reduces qualification cycle time and cost while still meeting quality performance requirements.

Requirements:

• Relevant experiences in customer quality role
• Prior industry experiences in manufacturing, electronics or semiconductor
• Ability to support different time zone when required
• Good communication and interpersonal skills

Responsibilities

> Manage & attend to specific customers to achieve company sales

budget

> Account management for assigned customers

> To support and meet the department objectives and business goals

> Attend to all customer enquiries

> Provide sales forecast to plant for raw materials and production

capacity planning

> Work closely with oversea representative for new customers

development activities

> Assist in implementing and execute plan in developing new customers

> Provide short- and long-term plan on market demand

> Survey and analyses market information for management

Requirements:

1 Degree in any Engineering discipline

2 Outgoing personality and ability to work independently

3 Good knowledge of general market information

4 Good marketing strategy and analysis

5 Strong negotiation, interpersonal and problem-solving skills

6 No experience require if able to meet the above may apply

The successful candidate will be providing digital customer solutions serve as the first line support to assigned customers/sales.

• Oversee good commercial relationship with all customers
• Monitor programs and procedures to ensure on-time delivery and customer satisfaction with the team
• Manage and implement the process improvement and changes enabled by IT systems
• Provide in-house support to the Sales Personnel in handling sales quotations, SOPs, RFQs and enquiries pertaining to assigned accounts
• Liaise and coordinate with global offices/agents with regards to sales-related enquiries, as well as shipment monitoring/coordination in accordance to account SOP set up
• Generate weekly/monthly reports for internal and external customers, in accordance to their requested format
• Review, update and maintain SOP, quotations and RFQ results for assigned accounts in server/systems
• Follow up on customer issues or handle disputes as and when necessary
• Develop and direct procedures pertinent to the effective and efficient operation of the Sales Support Team
• Provide feedback to the Operations team to ensure all customers have accurate and timely information on order status and/or changes
• Ensure company policies & procedures, confidentiality, legal and ethical guidelines, such as Delegation of Authority are clearly communicated and adhered to
• Coach and guide new hires and junior team members for development and alignment

Qualifications and Experience

• Post Secondary/Diploma in Marketing, Logistics, Supply Chain Management or equivalent
• 5 to 8 years of relevant experience in Freight Forwarding Industry
• Good knowledge of Cargowise One is advantageous
• Strong service orientation and customer management skills
• Good knowledge of Ocean Freight Quotation
• Strong interpersonal skills and teamwork

1) Sales Support Executive (Air & Sea Freight)

Job Duties

• Handling full operations on Air or Ocean freight import/export shipments
• Work closely with customers and agents for air freight or sea freight operations
• Coordinate with customer service team and sales team in providing the contractor’s cost for trucking/shipping liners/airliners etc.
• Assist in the preparation of Pricing & Quotations
• Assist sales team with operations and quotations and complete documentations including billing invoice
• Complete documentations and operations on Air & Ocean freight. Such as permit application, shipment data, billing and other operations

Job Requirements

• Min GCE “O” Level or Diploma in Logistic / Supply Chain relevant discipline is preferred.
• Minimum 3 to 5 years of relevant experience in freight forwarding
• With permit declaration through Tradenet is preferable
• Computer literacy eg: proficient in MS Word & Excel etc

Senior Sales Engineer will support the growth of the business by providing technical sales support for customers and the regional sales force, including pre and post client interaction throughout the sales process.

Job Description

• Support the Regional Sales Manager/Sales Manager in developing and achieving sales plan and maximise sales success.
• Develop high level customer relationships for mutual benefit.
• Maintain and report monthly forecasts on sales orders-in and backlog.
• Manage collections, report on AR, and act as the escalation point for chasing significantly aging debt.
• Participate in sales and operational planning activities to ensure market winning lead times and maximize product availability.
• Ensure compliance with QMS policy and process to ensure the sales process can be audited and remains compliant.
• Preparation of quotations and supportive information to customer enquiries.
• Contract review and processing of orders with supportive information and relevant parties.
• Management of product pricing evaluation.
• Assist with pricing of products and regional variation to maximize sales potential.
• Maintain an overview of clients in the region, their contracts and operations.
• Maintain an overview of competitors, their activities, success and failures, feedback to management.
• Monthly report to the Management, including quote activity, new orders, new clients, customer feedback and business outlook.
• Ready for regional travels, including clients visit, seminars etc.

Job Requirements

• Minimum Degree in Mechanical Engineering
• Minimum 3 to 5 years of Sales experience in Oil and Gas industries
• Excellent analytical, written, verbal communications, and documentation skills.
• Ability to maintain focus and business acumen under sometimes stressful sales/business negotiations.
• A team player who collaborates with peers to solve problems.
• Firm and diplomatic when negotiating.

Key Responsibilities

• Complete definition and design of complex components, modules and sub systems. Contribute to the system engineering specification both within the field of one's expertise and broadening into other disciplines. Ensure designs meet market requirement specifications (MRS). Coordinate with project marketing and management to understand sub system requirements. Be able to chair architecture brainstorming meetings and drive the systems process to down select to a final architecture of a subsystem.
• Conduct detailed engineering analysis of sub systems using vast knowledge of design concepts and functional requirements pertaining to field of technical expertise and broadening into other disciplines. Assist in creating concepts for architectural design approaches. Evaluate architectures to provide recommendation for best system solution approach.
• Build and qualify prototypes of new designs, or procure entire subsystems from outsourced suppliers and test for compliance with detailed specifications
• Problem identification and troubleshooting a variety of difficult engineering problems in field of technical expertise, including serviceability and manufacturability.
• Support System Integration during the assembly and final testing of new product designs.
• Perform and coordinate tests as per internal as well as industry-accepted reliability specifications. Make suitable design or operational changes as required.
• Support system engineering projects that have a substantial mix of electrical, mechanical, physics, algorithms and software design, and understand the underlying system implications.
• Provide remote and onsite support to field support personnel as required.

Requirements

• PhD/ Master/ Bachelor’s degree in Electrical or Mechanical Engineering
• Experience with modeling dynamic systems involving, fluid flow, thermal, motion systems/position controls, RF/Electrical systems
• Experience in designing feedback control systems
• Understanding of adaptive control, signal processing, optimization techniques
• Strong analytical and problem-solving skills
• Experience with statistical methods/AI/ML desirable
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of internal and external stakeholders
• Self-starting individual, proactive and resourceful
• Good communication and interpersonal skills

Work Location

• Science Park II

Job Description & Requirements
The role of a Sales Support Executive / Coordinator / Admin is responsible for rendering all the after-sales support services to the customers. This includes processing of orders, preparing internal & external credit notes, payment collection, preparation of quotations, contracts, mailers, samples and coordination with other departments.

Specific Responsibilities
1. Responsible for taking customers’ orders via phone or email, input into system, print and sort the invoices.

2. Responsible to prepare internal & external credit notes.

3. Responsible for payment collection from customers.

4. Assist in the preparation of quotations / contracts / mailers / samples for sales team.

5. Assist point between customers and logistics department on all logistics matters.

6. Assist to check and coordinate on supply issues with warehouse, purchasing and production departments.

7. Maintain and replenish sales samples drawers.

8. Attend to office deliveries/mails as we do not have receptionist.

9. Assist in the preparation of the monthly report on sales performances to the management for sales performance evaluation when required.

10. Any other area of responsibilities that the company deems necessary.

Competency Requirements
1. GCE ‘O’ level.
2. NAV/Microsoft Dynamics 365 Business Central will be an added advantage.
3. Communication skills for coordination and customer service.

Working Hours
Monday - Friday : 8 30am - 5 45pm (1 Hour Break)
Saturday: 8 30am - 2 30pm (1 Saturday Shift Every 4 Weeks)

Responsibilities:

· Provide sales and administrative support to sales team.

· Handling of sales enquiries.

· Manages shipment and receipt of products, materials, and supplies.

· Asist in sourcing materials, goods, products, and services.

· Prepare sales quotations and service reports.

· Keep track of timelines for submission and completion of sales reports.

· Prepare power point slides for presentation.

Requirements

· Min ITE. Fresh graduates arewelcome.

· Proficient in MSoffice.

· Confident & self-motivated with good communication & interpersonal skills.

· Ability to work in a fast-paced environment, multitask and manage work priorities in a pro-active and flexible

manner.

· Ability to meet tight deadlines.

· Prior shipping experience is added advantage.

· Prior sales experience is added advantage.

· Singaporean.

· Handle sales activities/quotations for assigned account.

· Handle and grow existing customers/ new development customers (Machining and Contract Manufacturing) with strategic growth of 15%-20%.

· Manage customer account status & credit control for assigned account.

· Achieve assigned sales target and consistently follow up for purchase order after quotation is submitted to customer.

· Work with cross functional departments for customer request /new RFQ as per SOP0038.

· Review order fulfilment as per SOP0039 and back-up support for sales coordinator in order fulfilment that enable smooth daily operations.

· Maintain & service customers satisfaction as per SOP0040.

· Review consolidation of pricing & forecasting and work with customers in fulfilling the forecast.

· Participate in weekly / bi-weekly / monthly sales call with customers with the aim to ensure business needs are on schedule and to arrest any potential / new issues by customers relating to sales and revenue.

· Understand and work with multi-level bill of materials (BOM).

· Collaborating with the design, production, supply chain, engineering or R & D departments of the company to determine how products and services could be made or modified to suit the needs of the customer.

· Selling on technologically and scientifically company core capabilities to covert to product sales.

· Maintain and ensure Sales and Marketing annual operating budget did not exceed per HOD prevailing directive.

· Managing close relationship with various departments taking deliverables as top priority.

Any other ad-hoc duties as assigned by supervisor.

Minimum Diploma in Mechanical/Manufacturing Engineering or its equivalent.

Minimum 1 year of relevant working experience.

1. Technical and Technological Skills

· Knowledge in Navision system platform.

· Strong oral and written communication skills.

· Basic MS Office proficiency.

· Provide quality customer service that meets customer needs and expectations.

· Able to accomplish sales-related reports and presentations.

2. Personal Qualities (Soft Skills):

· Customer-focused and results-driven.

· Able to work in different time zone for customers weekly conference calls.

· Able to work independently or with the team.

· Good communication and interpersonal skills in building and maintaining both internal and external relationships.

· Open to explore and decipher new things for professional growth.

The Assistant Manager will be accountable for achieving the following results:

• Ensure Good procurement from Airlines
• Excellent Customer Service for all Customers.
• Ensure smooth Operations
• Ensure customer satisfaction
• Ensure Timely Month End Closing for all shipments/jobs files for Airfreight Department, extending to other departments in the future

Key Activities / Accountabilities

JOB PROFILE

• Ensure efficient and smooth handling for the airfreight Department.
• Ensure service standards are met with all vendors.
• Manage Airlines/Co-loader network and ensure best buying rates for the company.
• Response to RFQ/Rates Request.
• Ensure timely and accurate billing to customers.
• Ensure Timely monthly closing of all airfreight jobs and proper filing.
• Managed and build up consolidations sectors/lanes.
• Maintain good relations with all customers and ensure good customer services.
• Ensure profitability for businesses secured with regular review with management.
• Develop more airfreight business
• Any other official duties assign by Senior management.
• Report to Director
• Preferred 2-3 years freight experience
• Good customer service attitude
• Resilent
• Team Player
• Postive attitude

Job Description & Requirements
The role of a Sales Support Executive / Coordinator / Admin is responsible for rendering all the after-sales support services to the customers. This includes processing of orders, preparing internal & external credit notes, payment collection, preparation of quotations, contracts, mailers, samples and coordination with other departments.

Specific Responsibilities
1. Responsible for taking customers’ orders via phone or email, input into system, print and sort the invoices.

2. Responsible to prepare internal & external credit notes.

3. Responsible for payment collection from customers.

4. Assist in the preparation of quotations / contracts / mailers / samples for sales team.

5. Assist point between customers and logistics department on all logistics matters.

6. Assist to check and coordinate on supply issues with warehouse, purchasing and production departments.

7. Maintain and replenish sales samples drawers.

8. Attend to office deliveries/mails as we do not have receptionist.

9. Assist in the preparation of the monthly report on sales performances to the management for sales performance evaluation when required.

10. Any other area of responsibilities that the company deems necessary.

Competency Requirements
1. GCE ‘O’ level.
2. NAV/Microsoft Dynamics 365 Business Central will be an added advantage.
3. Communication skills for coordination and customer service.

Working Hours
Monday - Friday : 8 30am - 5 45pm (1 Hour Break)
Saturday: 8 30am - 2 30pm (1 Saturday Shift Every 4 Weeks)

We are looking for an experienced Senior Officer or Supervisor for our Cargo Sales Support & Marketing team. You are responsible for assisting management and account managers to ensure the proper functions of ANA and ANA Cargo in the Asia and Oceania region. You will provide strong support and administrative duties on marketing and services functions in AO region as necessary.

Responsibilities

• Assist management to create regional sales planning (for SE Asia, India and Oceania) and manage sales station activities.
• Provide support to both online and offline sales stations to ensure that our region’s goals and objectives are achieved.
• Monitor, gather, and report competitive activities, latest market development and any cargo related information available in open market to management.
• Prepare various regular and irregular/ad-hoc occurring statistics, sales and operations reports, and/or any other reports as required by management in an accurate and timely manner.
• Update sales rules and ensure they are followed through completely.
• Coordinate all cargo related matters with other ANA cargo sales and GSA (General Sales Agent) offices on a daily and monthly basis.
• Be knowledgeable and utilize all ANA cargo-related software systems. Provide support and guide/instruct GSA as necessary.
• Build and maintain excellent relationship with our partners (ANA team, GSA, forwarders, handle companies, contractors, etc.)
• Be a point of contact between cargo sales offices and other airlines, vendors etc.
• Promote digitalization (web-booking process) to customers.
• Update data/strategies to determine revenue projections.
• Prepare documents for sales target.
• Perform accounting activities in compliance with rules and procedures.
• Coordinate with public relations entities on a monthly basis regarding cargo sales for responsible region (SE Asia, India and Oceania) on promotional publications.
• Maintain and renew contracts for office equipment, office supplies and sales materials.
• Perform any other duties as directed by managers.

Qualifications

• Diploma/Degree in Marketing, Logistics, Supply Chain Management, International Trading, Accounting or Business Administration.
• Minimum 2 years’ experience in the cargo or logistics industry (airlines, forwarders, logistics providers).
• Candidates with basic accounting knowledge will be an advantage.
• Knowledge of aviation, international trading especially cargo operation will also be an advantage.

Skills and competencies:

• Proficient in MS Office applications (Word, Excel, Power Point).
• Strong in numerical and math ability to apply concepts of basic algebra and geometry (calculate discounts, interest, commissions, proportions, percentages, area, circumference and volume).
• Analytical with problem solving skills.
• Meticulous with high degree of accuracy and attention to detail.
• Pleasant personality with good interpersonal skills (teamwork spirit).
• Ability to communicate with diverse groups of people from different cultures in Asia.
• Proactive, self-motivated individual who works well independently.
• Innovative and able to adapt to industry changes.
• Organized and able to prioritize tasks.
• Open to travel in Asia Oceania region including Japan.

Job Description & Requirements
The role of a Sales Support Executive / Coordinator / Admin is responsible for rendering all the after-sales support services to the customers. This includes processing of orders, preparing internal & external credit notes, payment collection, preparation of quotations, contracts, mailers, samples and coordination with other departments.

Specific Responsibilities
1. Responsible for taking customers’ orders via phone or email, input into system, print and sort the invoices.

2. Responsible to prepare internal & external credit notes.

3. Responsible for payment collection from customers.

4. Assist in the preparation of quotations / contracts / mailers / samples for sales team.

5. Assist point between customers and logistics department on all logistics matters.

6. Assist to check and coordinate on supply issues with warehouse, purchasing and production departments.

7. Maintain and replenish sales samples drawers.

8. Attend to office deliveries/mails as we do not have receptionist.

9. Assist in the preparation of the monthly report on sales performances to the management for sales performance evaluation when required.

10. Any other area of responsibilities that the company deems necessary.

Competency Requirements
1. GCE ‘O’ level.
2. NAV/Microsoft Dynamics 365 Business Central will be an added advantage.
3. Communication skills for coordination and customer service.

Working Hours
Monday - Friday : 8 30am - 5 45pm (1 Hour Break)
Saturday: 8 30am - 2 30pm (1 Saturday Shift Every 4 Weeks)

Job description:

• Quote and secure new business (from new customers or increased share from existing customers)
• Liaise with customers on air/sea import/export shipment instructions
• Coordinate with internal CS/Ops teams and vendors to execute shipments
• Resolve problems when they crop up (rare but sometimes will happen at night / weekends)
• Build and maintain key customer relationships and gather market information

Requirements:

• Minimum education in Diploma or equivalent
• At least 1 year of working experience in freight forwarding/logistics
• Self-motivated and possess a positive customer-oriented mind set
• Strong verbal and communication skills
• Good team player

Working hours: Monday to Friday, 9am-6pm

Job description:

• Quote and secure new business (from new customers or increased share from existing customers)
• Liaise with customers on air/sea import/export shipment instructions
• Coordinate with internal CS/Ops teams and vendors to execute shipments
• Resolve problems when they crop up (rare but sometimes will happen at night / weekends)
• Build and maintain key customer relationships and gather market information

Requirements:

• Minimum education in Diploma or equivalent
• At least 1 year of working experience in freight forwarding/logistics
• Self-motivated and possess a positive customer-oriented mind set
• Strong verbal and communication skills
• Good team player

Working hours: Monday to Friday, 9am-6pm