Total 105 technical support engineer job vacancies in Singapore

Job Description

• Lead a team of application development to plan technical deliverables to meet project’s requirements within allocated budget and schedule.
• Plan & collaborate across different domain application teams to manage technical and security related dependencies of the solution
• Plan, monitor and manage risks/issues related to technical application delivery and to provide L3 support as needed
• Provide status update related to technical delivery
• Partner with Program and/or Project Manager managers, Business analysts and system analysts to collate, understand and finalize functional and technical requirements
• Partner with SA & subject matter experts to understand and implement functional and technical requirements
• Provide systems input to specification phase (e.g., effort estimates, high-level delivery plan) based on impact assessment (e.g., function points)
• Partner with Architects, Security and Development Lead to ensure solution design complies with enterprise design principles, security and control standards
• Have a hands-on approach to ensure that the application teams build the enhancements according to the solution plan
• Partner with Test Manager to ensure completion of SIT, UAT, performance / load testing and application security testing with quality results
• Work with Security to facilitate completion of penetration testing and remediation of findings in accordance with Mitigation Plan
• Prepare and Manage technical implementation plan across application teams
• Coordinate technical implementation activities across application teams to ensure non-event production cutover and adequate post implementation support
• Escalate issues that impacts project schedule on timely basis and propose workarounds/resolutions
• Work with vendor to ensure product deliveries are timely and good quality.
• Manage budget coming from different projects.
• Ensure project documentation is done up in accordance to bank standards

Requirements

• Bachelor's Degree in Computer Science, Engineering or similar domain. Related professional/technical qualification will be advantageous although not mandatory
• More than 10 years’ delivery record in developing and delivering global / regional Cards solutions for a multi-national/regional company with annual budgetary responsibility
• More than 5 years’ leadership experience in managing IT Cards delivery teams
• Strong technical/platform knowledge on Cards domain (e.g. Cardlink, VisionPlus), mainframe (CICS/Cobol), 3D Secure application (e.g. 2C2P, Arcot), Cards API, Loyalty & rewards (e.g. One Empower app)
• Hands-on experience in leading Cards Migration delivery (e.g. Cardlink, VisionPlus, Loyalty & Rewards app)
• Experience in managing an application development team in implementing large-scale cards projects for banking or financial services
• Strong customer service focus with the ability to communicate with highly technical management teams.
• Proven track record of running a cross functional horizontal team, supporting multiple delivery teams
• A strong awareness of both external and internal best practice perspectives, maintaining a balanced and fresh viewpoint.
• Highly effective communicating with senior technical stakeholders and equally proficient communicating with business stakeholders
• Good problem-solving, analytical, synthesis, system thinking and solutioning skills
• An engaging, open, genuine personality that naturally encourages interaction with individuals at all levels.

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Role: Application/Tech Delivery Manager

Job Level: > 10 years of relevant experience (L4)

Job Description

Division: Customer management and credit originations

Role: Application/Tech Delivery Manager

Job Level:

☒ L2 – 3 to 5 years

☒ L4 – > 10 years

Responsibilities:

• With a primary role in delivery management, you will be responsible for the project technical delivery and quality assurance of the team’s delivery in conformance to the Bank-defined software delivery methodology and tools. You will partner closely with the group domain team to plan and manage transitioned deliverables.
• Lead and mentor a team of technology Microservice professionals focused on customer onboarding.
• Collaborate with stakeholders to define project goals, objectives, and deliverables as per the roadmap/agreed scope.
• Candidate is required to work very closely with Cross-functional teams and ensure the microservice modules/SDM documents are delivered on time with quality.
• Strong analytical and problem-solving skills with a focus on delivery results.
• Exceptional communication and interpersonal skills, with the ability to work effectively with diverse teams and stakeholders.
• Candidate must be able to apply good working knowledge of project procedures, workflows, and milestones to complete projects assigned.
• Partner with solution and enterprise architects to deliver technical innovations in support of emerging business needs.
• Analyse, develop, enhance, debug, support, maintain, test applications
• Good to have the knowledge in Bank’s SDM Process, esp infrastructure preparedness and coordination with cross division teams.

Requirements:

Education:

• Bachelors’ Degree in Computer Science or related field.
• At least 15 + years’ relevant experience preferably in a Finance Institution.

Essential:

• Past technical and delivery experience, preferably in a retail banking or wholesale or business banking environment.
• Have managed team size between 5 and 10
• Experience in SDLC/ Agile delivery (SCRUM)
• Directly lead and manage a team of technical teams.
• Understand and adhere to bank process such as project governance, change control management etc...
• Ability to manage complex, time-sensitive deployment queues with other teams in the bank.
• Strong organizational and leadership skills.
• Ability to adapt to in an environment where requirements change rapidly.
• You must be the experienced developer, with good experience in system integration/interfacing.
• You will typically be assigned to work on specific projects and is expected to support the Application Delivery.
• Manager (ADM) in all relevant technical matters, end-to-end, within the project.
• Depending on the project, your duties may include coding, scripting, building new systems (where necessary) and interfaces. For new system build-up, you may need to environment support during SIT/UAT.
• You are expected to ensure your work are adequately documented and transferred to the production team post-cutover.
• You will be expected to work with the senior developers and system architect in formulating technical solutions that is fit for purpose for your assigned projects. The solution will need to satisfy all security, regulatory and architectural standards.
• PMP Certified
• Java Certified
• VM Infrastructure awareness
• Good to aware on Bank Technology Delivery Management Process

Key Domain/ Technical Skills:

(Indicate up to 3 areas)

• Red Hat Linux, Shell Script, Java
• OCP
• Oracle
• Maria DB
• Spring boot knowledge
• Knowledge in Jboss, Unix, Linux
• Good to have multi tenancy approach

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Responsibilities:

- Design, build, and manage secure, scalable, and efficient cloud-based

systems on Google Cloud Platform (GCP)

- Develop and deploy cloud-native applications using GCP services such

as Compute Engine, App Engine, Kubernetes Engine, and Cloud Storage

- Migrate on-premises infrastructure to GCP, ensuring minimal

downtime and optimal resource utilization

- Ensure compliance with security and regulatory requirements,

implementing Identity and Access Management (IAM) and other

security measures

- Collaborate with cross-functional teams to identify business

requirements and develop technical solutions

- Optimize system performance, monitoring, and logging using GCP tools

like Stackdriver and Cloud Monitoring

- Stay up-to-date with GCP innovations and best practices, applying

expertise to continuously improve cloud architecture

Requirements:

- Google Cloud Certified - Professional Cloud Developer or Cloud

Architect certification

- 2+ years of experience in cloud computing, preferably with GCP

- Strong understanding of cloud architecture, migration, and

deployment

- Proficiency in programming languages like Java, Python, or C++

- Experience with agile development methodologies and version

control systems like Git

- Excellent problem-solving skills and attention to detail

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Responsibilities:

· Deliver a 1st class Production Support service to Bank’s Channel’s stakeholders

· Responsible for availability, incident, problem and capacity management for the applications in scope

· Response and resolve incidents, problem and user queries through proper analysis

· Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and

department

· Drive technical remediation in line with agreed non-functional requirements

· Evidence continual service improvement of processes and tasks (via automation)

· Ensures essential process / procedures are followed and contribute to defining standards.

· Coach and be receptive to coaching to uplift the team’s and your individual knowledge

· Communicate complex technical issues to business users in a language they understand

· Contribute in effective knowledge management best practices within team and organization

· Work closely with 1st & 3rd level support and development teams to the incidents, problem and users queries are resolved within SLA

Requirements:

Education:

· Bachelors’ Degree in Computer Science or related field.

· At least 6 years’ relevant experience preferably in a Finance Institution.

Essential:

· 5 + years of experience working in Banking IT industry support.

· Experience in Microsoft Dynamics CRM and Siebel CRM applications.

· Strong team player. Flexible and being able to manage time effectively.

· Able to work with sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision.

· Experience in L2 / L3 support in a Production Support group in a high availability / mission critical environment.

· Strong understanding of ITIL methodology

Key Domain/ Technical Skills:

· 5+ years of experience with Distributed Technologies – Microsoft Dynamics CRM, MS SQL Server, Unix, MQ, Oracle.

· Strong working experience in Microsoft Dynamics CRM application production support

· Strong understanding of Microsoft Dynamics CRM application architecture

· Excellent troubleshooting skills in Control-m batch issues, SSIS packages

· Strong automation skills (Unix Shell scripting / windows batch scripting or any other scripting language)

· Hands-On experience in writing / debugging scripts, code, and database queries

· Software Engineering & Change Management

· Solid understanding and execution of DR & BCP

· Good experience in Middleware MQ / BMC / Control-M/Remedy incident Management tools

· Competent in Microsoft Excel, PowerPoint and Word document

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

• Provide 7 x 24 operational support for all production practices including weekends and holidays for Trade Finance processing applications
• Provide technical expertise to facilitate investigation of complex technical issues. Uses technical knowledge to provide solutions to complex issues in a timely and efficient manner.

• Possesses strong understanding of technical and subject matter expertise that can be leveraged to identify and resolve issues in a timely fashion.

• Possesses good domain knowledge of Trade Finance systems.

• Leads technical team in support of 3 -5 operations teams and support engineers by driving investigation of Incidents and corrective action follow-ups.

• Leads formal and informal Post Event Problem Reviews (PEPRs), coordinates delivery dates, define action items, and pursue issues to closure for problems that occurred for all Severity Level 1 – 3 client impacting incidents.

• Ensures that all stakeholders are sufficiently involved in the Problem Management process. Act as project Leader facilitating weekly problem management meetings with Sr. technical staff reviewing root cause and corrective actions. Contributes metrics-based reporting on the production and/or pre-production environment. Keep current with emerging technologies and lead implementation efforts as applicable.

• Participate in knowledge transfer to ensure better grasp of the product and domain.

• Coordinate with Application Development Team to successfully deploy software releases in both User Acceptance Testing and Production environments

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Responsibilities:

1. The role involves writing test cases, preparing and creating test data, executing and retesting test cases.

2. Able to leveraging on inhouse GenAI for test case creation and enrichment

3. Ensure test runs and results are completed within the given time frame.

4. Develop and execute test plans to validate software functionality against requirements and specifications.

5. Identify, report, and track software defects and issues.

6. Perform functional, performance, security, and regression testing of software products.

7. Report test results and defects to the development team and other stakeholders, and work on their resolution.

8. Provide suggestions and feedback to improve the quality of the software development process across teams.

9. Stay updated with the latest testing tools, techniques, and methodologies.

10. You will work closely with the Testing Centre of Excellence (COE) to enhance testing processes and standardize testing practices across operations

Required Skills and Qualifications:

1. Degree or diploma in computer science, engineering, or similar technical certifications.

2. At least 1-3 years of experience in testing, quality assurance, or similar roles.

3. Excellent problem-solving skills, an analytical mindset, and strong communication skills.

Preferred Skills and Qualifications:

1. Proficiency in testing tools such as JIRA, Selenium, Appium, and other testing frameworks.

2. Certifications such as ISTQB (International Software Testing Qualifications Board) and CSTE (Certified Software Tester).

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Role: Application/Tech Delivery Manager

Job Level: > 10 years of relevant experience (L4)

Job description

Responsibilities:

The Application Development Manager is responsible for leading a team of analyst and developers, managing the system development, implementation and support of Cards related applications on the mainframe platform with overall accountability.

· Responsible for end-to-end software development and support. This includes pre-project initiation, impact analysis, functional specifications to development, implementation, testing and support.

· Responsible for the understanding and contributing to the technical solution from design through to code level.

· Partner with business stakeholders to understand business requirements and provide consultation on solution and technology.

· Manage or lead a team of Analyst and developers to implement solution that meet business requirements and are in alignment with organization's business objectives.

· Manage the application setup and deployment components.

· Manage development issues and escalations.

· Work with vendor to ensure product deliveries are timely and good quality.

· Manage budget coming from different projects.

· Hands on manager to guide team on functional and technical issues. Have the capability to develop COBOL (or CICS-COBOL) programs according to functional & technical specifications.

· Write program specifications and documentation / flowcharts

· Perform unit and system integration testing

· Support user acceptance testing

· Ensure project documentation is done up in accordance to bank standards

· Upkeep of system to ensure compliant of payment associations’ mandates

Requirements:

Technical Skills & Experience

• At least 12 years of experience in application development and maintenance with full software development life cycle experience
• Hands-on experience on cards application domain on a mainframe platform.
• Significant domain knowledge in Cards and Payments.
• Strong delivery and project management experience in implementing large scale, highly available applications for the financial services/banking sector
• Good interpersonal and communication skills
• Proven results-oriented person with a focus on delivery
• Highly effective communicating with technical stakeholders, proficient communicating with non-technical stakeholders
• Good problem solving, analytical, synthesis, system thinking and solutioning skills
• Experience in leading Cards Compliance delivery

Competencies

• Fast Learner, enjoy analytical work with attention to details and proactive in providing solutions
• Works on short terms strategies, organizes and plans to achieve balanced outcomes through sound judgement and analysis of situations
• Focus on collective/ team work by utilizing diverse talents and personalities in a constructive manner
• Manages day to day risk and delivers quality work in an effective / optimal manner
• Able to identify the team and individual’s strengths and development areas and steer / enable their growth and development in the right direction

Education

• Degree in Computer Science or related discipline

Key Domain/ Technical Skills:

· Mainframe

· COBOL

· CICS-COBOL

· Credit Card Knowledge preferably Cardlink

· Managing Skills

Role: Production Support Analyst

Job Level: 6-9 years of relevant experience (L3)

Responsibilities:

• Provide 24x7 production support onsite / offsite.
• Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward
• Manage and respond to users on timely manner.
• Log incident ticket for production issues and user queries
• Provide necessary information needed for further investigation to next level support (L3) to proceed with fix
• Prioritize defects and plan for production release based on defect criticality or align with quarterly release
• Follow up on defect and incident closure and meet incident closure KPI
• Share production defect support learning with QA team and development team to improve application quality and minimize future defects
• Make sure system availability as per respective agreed SLA
• Support EOD batch run
• Perform annual Disaster Recovery (DR) exercise for supported applications
• Provide support to System Engineers on server level patches / upgrade as and when applicable
• Ensure proper knowledge transfer (KT) from project / development team before enhancement release
• Ensure application documentation is properly updated for each production release

Requirements:

Education:

• Bachelor’s degree in computer science or related field.
• At least 6 years’ relevant experience preferably in a Finance Institution.

Essential:

• At least 10 years of Mainframe experience.
• At least 5 years of solid Base CARDLINK (Credit and Debit Card System) hands-on experience.
• Cards and payments domain Knowledge.
• Expert knowledge and experience in COBOL, JCL, VSAM, CICS, MQ Series, Ezytrieve.
• Expert knowledge and use of Mainframe tools such as; Control-M, Endevor, File-Aid, Control-M.
• Prior application or production support experience is a plus.

Key Domain/ Technical Skills:

• Mainframe, Cardlink
• COBOL, JCL, VSAM, CICS, Ezytrieve
• Microsoft Office.

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Infrastructure Engineer

· A minimum of 5 years of experience in Banking Infrastructure environment.

· Monitor the health of the Linux, Windows, AIX, VMware servers through both automated and manual processes.

· Perform server hardware maintenance and upgrades.

· Timely action to resolve or escalate to the next level for investigation.

· Great knowledge in handling incident, change management process.

· Install, configure, and maintain servers in a Linux, Windows environment.

· Maintain documentation for procedures, configurations, and programs.

· Good knowledge of the fundamentals of VMware ESX and related technologies.

· Excellent communication and collaboration skills.

· Great organizational, time management, and problem-solving skills.

· Availability to resolve urgent environment problems outside of business hours.

· 24/7 support required to handle BAU Operations.

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Data Framework Engineer

Expected Years of Experience: 8-10 years

SCOPE OF THE ROLE

You will be responsible for the end-to-end software development and support for all work related to projects, quarterly change requests, L3 production fixes. This includes software product implementation and administration, application design, development, implementation, testing and support.

You will also be responsible for quality assurance of the team’s delivery in conformance with the Bank-defined software delivery methodology and tools. You will partner with other technology functions to help deliver required technology solutions.

Other responsibilities include:

- Create frameworks, technical features which helps in faster operationalisation of Data models, Analytical models (including AI/ML) and user generated contents (dashboards, reports etc)

- Effectively partner with data scientists in enabling faster adoption of AL/ML model based systems

- Independently install, customise and integrate software packages and programs

- Carry out POCs involving new data technologies

- Design and develop application frameworks for data integration

- Create technical documents such as solution design, program specifications for target solutions

- Perform design and development of applications which may not be limited to: Software Applications, Data Integration, User Interfaces, Automation

- Maintain and recommend software improvements to ensure a platform centric management of software applications

- Performance tuning

- Work with production support team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing

- Perform tasks as part of a cross functional development team using agile or other methodologies and utilising project management software

Technical skillsets

TEAM Architecture (Big Data)

- 8+ years of experience with application development in Big Data Ecosystem (such as Cloudera, ElasticSearch, Spark, Presto, Hive, Impala, Kibana, Logstash, Hbase, Kafka),

- Expertise in building applications using Java, Scala, Python, Shell scripting

- Experience in large scale implementations and performance optimizations in the Big Data Ecosystem using Spark, Hive, Impala, Apache Kudu, Ozone, Presto, Tez, Iceberg etc

- Knowledge of frameworks such as Spring, Struts, Hibernate etc

- Knowledge of Object Oriented Programming, Multi-threading, Containerization, etc

- Knowledge of related technologies such as HTML, Javascript, CSS, React, Jquery, node.js, docker

- Knowledge of Elastic, Kibana, Logstash, Hive, Sqoop, MongoDB, Oozie, Flume, Kafka

- Expertise in integrating applications with Devops tools

- Knowledge of building applications on MPP appliances such as Teradata, Greenplum, Netezza is a plus

At least, 2 to 3 technical certifications in any of the below technologies:

1. Language – SQL, Java, Python, Scala, Javascript, node.js
2. Automation / scripting – CtrlM, Shell Scripting, Groovy
3. Cloudera Hadoop distribution – Hive, Impala, Spark, Kudo, Kafka, Flume

Additional Experience required for all teams to create an added advantage:

1. CI/CD software, Testing Tools - Jenkins, SonarQube
2. Version Control Tool - Aldon+LMe, CA Endeavor
3. Deployment Tool kit -Jenkins
4. Service or Incident Management (IcM) Tools - Remedy
5. Source Code Repository Tool - Bitbucket
6. Scheduling Tool - Control-M
7. Defect Management Tool - JIRA
8. Application Testing tool – QuerySurge
9. Cloud certification
10. Platforms provided by FICO, Experian, SAS for credit and portfolio management

EDUCATION

- Bachelor’s degree/University degree in Computer Science, Engineering, or equivalent experience

Responsibilities: Support Unified Comms Systems

• Maintaining Unified Comms system through preventive maintenance and follow ups on problem resolutions.

• Attending to user requirements and work with vendor to provide solutions.

• Work with other departments for smooth flow of processes and procedures.

Projects rollout

• Plan technical deliverables including system enhancements and upgrades to meet project requirements within allocated budget and schedule.

• Plan resource allocation and utilisation across the various project and quarterly releases.

• Plan and collaborate across different application teams and overseas counterparts to manage technical dependencies of the solution in the project delivery cycle.

• Monitor and manage risks /issues related to technical delivery.

Requirements:

1. Skilled in NICE Engage Voice Recording systems administration.

2. Experienced in various roles in Service Delivery, Vendor Management and Incident / Change Management

Key Domain/ Technical Skills:

Nice Engage Voice Recording systems admin

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Data Engineer - Cloud

Expected Years of Experience: 5 – 10 years of experience

SCOPE OF THE ROLE

You will be responsible for the end-to-end software development and support for all work related to projects, quarterly change requests, L3 production fixes. This includes software product implementation and administration, application design, development, implementation, testing and support. You will be expected to work on Kubernetes based platforms.

You will also be responsible for quality assurance of the team’s delivery in conformance with the Bank-defined software delivery methodology and tools. You will partner with other technology functions to help deliver required technology solutions.

Other responsibilities include:

- Create frameworks, technical features which helps in faster implementation of OpenShift Kubernetes based applications

- Carry out POCs involving new data technologies, new container platforms, sidecars, daemonsets

- Design and develop application frameworks for container integration

- Create technical documents such as solution design, program specifications for target solutions

- Perform design and development of applications which may not be limited to: Software Applications, Data Integration, User Interfaces, Automation

- Maintain and recommend software improvements to ensure a platform centric management of software applications

- Performance tuning

- Work with production support team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing

- Perform tasks as part of a cross functional development team using agile or other methodologies and utilising project management software

- Independently install, customise and integrate software packages, programs, product releases

Functional skillsets

Hands-on experience in implementing large scale data warehouse & analytics platforms in financial services industry with good functional knowledge of products & services offered in Retail bank / Wholesale / Global Markets covering some of the following analytics domains:

- Experience in deploying stateless, stateful workloads on OpenShift Kubernetes based platform

- Experience in developing microservices applications using node js, React, Java, RabbitMQ, Akka framework, Apache Consul, Apache Geode, Redis

- Experience in developing frameworks using Spark, Scala, Java, Python

- Experience in working with in-memory applications

- Strong knowledge of Operating Systems

- Experience in container deployment management using either Helm Package manager or Kustomize

- Experience in integrating container applications with an external security vault such as CyberArk Conjur, AAM

- Experience in deployment automation of container applications using Jenkins, Jfrog, Gradle, Bitbucket, Groovy

- Expertise in implementing appropriate security of data (SSL, Encryption)

- Expertise in Load balancing and replication, scheduling

- Good knowledge of Custom Resources, Docker, Taints & tolerances, Node affinity, ConfigMaps

- Experience in Shell scripting, Control-M

- Expertise in design of role based fine grained access control

- Supporting application failures, planning for resiliency, Back-up Recovery

Technical skillsets

Cloud Engineer

- Platforms provided by IBM Cloud Pak for Data (CP4D)

- Kubernetes based platforms such as OpenShift, AWS, Azure, GCP

- Software defined storage (ODF)

- IBM Storage Fusion

- S3 compatible storage options (Dell ECS, HCP)

- Node js, React, Java, RabbitMQ, Akka framework, Apache Consul, Apache Geode, Redis

- Scala, Java, Python

- Helm Package manager, Kustomize

- Jenkins, Jfrog, Gradle, Bitbucket, Groovy

- Shell scripting, Docker

- Splunk, Prometheus, Geneous

At least, 2 to 3 technical certifications in any of the below technologies:

1. OpenShift

2. Kubernetes, Docker

3. Language – SQL, Java, Python, Scala

4. Automation / scripting – CtrlM, Shell Scripting, Groovy

Additional Experience required for all teams to create an added advantage:

1. CI/CD software, Testing Tools - Jenkins, SonarQube

2. Version Control Tool - Aldon+LMe, CA Endeavor

3. Deployment Tool kit -Jenkins

4. Service or Incident Management (IcM) Tools - Remedy

5. Source Code Repository Tool - Bitbucket

6. Scheduling Tool - Control-M

7. Defect Management Tool - JIRA

8. Application Testing tool – QuerySurge

9. Cloud certification

EDUCATION

- Bachelor’s degree/University degree in Computer Science, Engineering, or equivalent experience

WHAT WILL HELP YOU SUCCEED IN THIS ROLE

- Adopt an uncompromising attitude when it comes to quality and help raise bar of products and team members

- Be a team player who communicates effectively and professionally with both internal and external customers

- Identify ideas to improve system performance and impact availability

- Embrace tackling and resolving complex technical design issues

- Possess strong problem solving and decision-making skills while exercising good judgment

- Strong analytical and problem-solving skills

- Ability to work on multiple projects at a time

- Be able to work under pressure and manage deadlines or unexpected changes in expectations or requirements

- Good communication skills - ability to convey technical information to non-technical audience

- Ability to understand the big picture

- Ability to develop long lasting relationships with all levels

- Deep understanding and experience in software development cycle, including Agile based rapid delivery

- Collaborate with business and IT to analyse, elicit and review business requirements

- Facilitate communication between vendor, project team, business stakeholders and internal IT team

- Ability to work in a team distributed across multiple locations

Job Summary:

We are seeking a motivated Sales Analyst to join our dynamic team.

The ideal candidate will play a pivotal role in supporting the FX & Commodities desk through various responsibilities, including trade booking, data analysis, and product development.

This position offers an exciting opportunity to drive innovation and streamline processes within our desk.

Key Responsibilities:

Daily Operations:

Manage daily tasks, including providing market indications, monitoring barrier notifications, handling fixing files, and booking trades executed by the team.

Trade Confirmation: Ensure timely and accurate sending of trade confirmations to stakeholders.

Data Analytics: Conduct thorough data analysis to support desk strategies, identifying opportunities and gaps for improvement.

Digital Agenda: Collaborate with the team to enhance product offerings on digital platforms, driving the digital transformation of our services.

Process Automation: Streamline and automate various manual processes using VBA; knowledge of additional programming languages is a plus.

Product Development: Assist in the launch of new products and gain insights into the entire lifecycle of product development.

Workshops & Events: Facilitate workshops and events under the guidance of desk members, contributing to team training and knowledge sharing.

Ad-hoc Support: Provide support for Management Information Systems (MIS) activities and assist with other ad-hoc tasks as needed by the team.

Qualifications:

· Strong analytical skills with experience in data analysis.

· Proficiency in VBA is required; familiarity with other programming languages is a plus.

· Excellent communication and teamwork abilities.

· Detail-oriented with strong organizational skills.

· Ability to thrive in a fast-paced, dynamic environment.

What We Offer:

· Opportunity to work in a collaborative and innovative environment.

· Professional development opportunities.

· Competitive salary

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Reporting to the Team Lead of the Security Operations Center, the candidate will be responsible for monitoring and responding to any potential security related risk targeting the Group. It is essential for the candidate to have the background and knowledge to discuss incident response activities internally and support security incident investigations.

This is a 24-by-7 shift work including graveyard shifts.

Primary Location: Singapore, Changi Business Park

Education: Minimally a Technology Diploma

Job Function: Technology, Information Security

Shift: Rotating 24 hours/8 hours per shift, 7 days per week

Principal Job Functions

1. Monitor developing cybersecurity events around the world, and escalate to L2 team if relevant events are observed

2. Performs monitoring, risk assessment and analysis on security tools such as Anomaly Detection systems, Firewalls, Antivirus systems, Proxy devices

3. Follow pre-defined actions to handle security alerts including escalating to L2 team and other support groups

4. Execute daily ad-hoc tasks or lead small projects as needed

5. Participate in daily and ad-hoc documentation related tasks

6. Create and maintain operational reports for Key Performance Indicators and weekly and Monthly Metrics

7. Perform assessment phase of Vulnerability & Threat Management process

8. Receive threat intelligence from feeds the Group subscribed to and update to Threat Intel knowledge base

9. Be ready to support any security incident response investigation in the Group regardless of location and environment

10. Work closely with Team Lead to review, provide feedback and take actions to improve the methodology use in the Security Operations

11. Responsible to ensure all tickets logged are closed correctly and timely

12. Ensure timely submission of routine reports on threats, vulnerabilities and incidents handled by the Security Operations Center

13. Keep the Security Operations Center runbooks and procedures updated

Recommended prerequisites:

1. 3+ years working in security operations, preferably with incident management experience

2. Experience in the Banking industry will be an advantage

3. Familiar with security products and network devices

4. Extensive technical experience with network security practices including Intranet, Extranet and Internet access

5. Technical experience with UNIX, AIX, Linux, Windows

6. Knowledge of TCP/IP, DNS, web, wireless security architectures and enterprise-grade security solutions

7. Knowledge of encryption and authentication methods such as 2FA, DES/AES/RSA, Digital Certificates, SSL/TLS, IPSec and development of DMZ’s

8. Knowledge of intrusion detection (deep TCP/IP knowledge, and cybersecurity), various operating systems (Windows/UNIX), and web technologies (especially internet security)

9. Able to read and understand packet level data, handle Network/Host Security products (NIDS/NIPS, firewalls, HIPS, AV, scanners, etc.) and understand security events from these tools

10. Able to perform vulnerability assessment and manage such tools/processes, as well as application penetration testing or forensic analysis fields

11. Certifications from EC-Council, GIAC, (ISC)² are preferred [CISSP, CEH, GCIA, CCNA].

12. People Skills:

i. Be performance oriented; always try to excel past achievements

ii. Able to work under pressure during critical situations

iii. Able to work in a collaborative manner with peers

13. Communication Skills:

i. Can communicate effectively with peers in discussions/meet

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Responsibilities

• Manage and drive the z/OS Unix (Mainframe Access Management operations and Audits.

• Drive and operationalize to complete z/OS initiatives like MFA, STIG

• Ability to write scripts/JCL to automate tasks & improve processes

• Manage identity and access management processes, standards and procedures to ensure control effectiveness and service quality

Requirements

· Bachelor’s degree in IT or equivalent. Major in IT security or related areas would be an added advantage.

· At least 5 – 7 years of experience in Mainframe Security (RACF) administration/operations provided by z/OS UNIX system services (USS), CICS, DB2 and WebSphere MQ with hands-on regulatory compliance knowledge.

· Strong understanding of zSecure Admin and zSecure Audit modules.

· Good working knowledge of Access Management lifecycle and process

· Strong hands-on experience in Microsoft Excel

· Experience in banking or financial services institutions preferred

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Job Title: Environment Build and Delivery Lead

Key Skills:

Middleware: JBOSS, WebLogic, WebSphere, Apache, Iplanet

Messaging Platforms: WebSphere MQ, Sterling CD, SFTP and API's

Infrastructure: Solaris, Linux, Oracle DB

DevOps Tooling: Jenkins

Scripting / Coding: Shell Scripting, PYTHON, Groovy

Job Objectives

To analyze, design, plan, co-ordinate, create infrastructure required to run the application environments, install middleware and provide BAU support that includes middleware infrastructure build, monitoring, troubleshooting, resolution of all environments related incidents to the application development team.

Key Responsibilities

Candidates are expected to:

• Lead and oversee the environment readiness, review, track and report the overall infra delivery and environment delivery for MPP Program
• Actively manage the dependencies and coordinate with infrastructure and application teams to resolve dependencies.
• Coordinate with Infrastructure Build teams to assign resources (cluster, storage, network) to build MPP Program
• Discuss and finalize the environment strategy and end to end integrated environment approach.
• Perform environment assessment and collate the details in environment inventory covering connections across all applications.
• Co-ordinate with core infrastructure team to ensure readiness of servers / databases, prepare requirement document.
• Drive the low-level design for application middleware infrastructure for critical applications.
• Orchestrating the environment connectivity setup activities with sever build engineers.
• Gathering requirement and setup connectivity file gateway, file store to target migration environments work with internal departments.
• Actively manage the dependencies and coordinate with infrastructure and application teams to resolve dependencies.
• Track and report the migration environment build to program management office and provide daily update on the progress
• Coordinating with application stream leads to review the data refresh requirement for migration environments and plan releasing the end-to-end integrated environment.
• Act as one of the main points of contact for MPP Build delivery coordinating across managed service partner resources and update the status and highlight the risks.
• Manage environments demand management of all other dependent upstream and downstream applications and Environments.
• Define the monitoring requirement and coordinate with monitoring team to implement the container service status and platform specific monitoring.
• Support application specific monitoring and enable platform to support environment planning, assessment, and approach for Troubleshoot server and network related problems.
• Prepare the system and database backup/restore procedures.
• Working experience in application integration platform (MQ, Connect Direct)
• Technical hands-on experience in building application middleware platforms
• Familiar with system and database backup/restore, disaster recovery procedures and Load balancers.
• Troubleshoot Control M job failures and assist in re-run as appropriate.

Key Requirements

The candidate must have 12 - 15 Yrs of working experience in the following areas:-

· Lead and oversee the team, review, track and report the overall infra delivery and environment delivery.

· Unix/Linux administration

· Excellent Middleware platform knowledge (Weblogic, JBOS, MQ & CD)

· Middleware deployment automation

· Working experience in DevOps Tools (Jenkins, Bitbucket)

· Excellent knowledge of MS SQL-Server / Oracle

· Excellent communication and influencing skills

Job Description

• Lead a team of application development to plan technical deliverables to meet project’s requirements within allocated budget and schedule.
• Plan & collaborate across different domain application teams to manage technical and security related dependencies of the solution
• Plan, monitor and manage risks/issues related to technical application delivery and to provide L3 support as needed
• Provide status update related to technical delivery
• Partner with Program and/or Project Manager managers, Business analysts and system analysts to collate, understand and finalize functional and technical requirements
• Partner with SA & subject matter experts to understand and implement functional and technical requirements
• Provide systems input to specification phase (e.g., effort estimates, high-level delivery plan) based on impact assessment (e.g., function points)
• Partner with Architects, Security and Development Lead to ensure solution design complies with enterprise design principles, security and control standards
• Have a hands-on approach to ensure that the application teams build the enhancements according to the solution plan
• Partner with Test Manager to ensure completion of SIT, UAT, performance / load testing and application security testing with quality results
• Work with Security to facilitate completion of penetration testing and remediation of findings in accordance with Mitigation Plan
• Prepare and Manage technical implementation plan across application teams
• Coordinate technical implementation activities across application teams to ensure non-event production cutover and adequate post implementation support
• Escalate issues that impacts project schedule on timely basis and propose workarounds/resolutions
• Work with vendor to ensure product deliveries are timely and good quality.
• Manage budget coming from different projects.
• Ensure project documentation is done up in accordance to bank standards

Requirements

• Bachelor's Degree in Computer Science, Engineering or similar domain. Related professional/technical qualification will be advantageous although not mandatory
• More than 10 years’ delivery record in developing and delivering global / regional Cards solutions for a multi-national/regional company with annual budgetary responsibility
• More than 5 years’ leadership experience in managing IT Cards delivery teams
• Strong technical/platform knowledge on Cards domain (e.g. Cardlink, VisionPlus), mainframe (CICS/Cobol), 3D Secure application (e.g. 2C2P, Arcot), Cards API, Loyalty & rewards (e.g. One Empower app)
• Hands-on experience in leading Cards Migration delivery (e.g. Cardlink, VisionPlus, Loyalty & Rewards app)
• Experience in managing an application development team in implementing large-scale cards projects for banking or financial services
• Strong customer service focus with the ability to communicate with highly technical management teams.
• Proven track record of running a cross functional horizontal team, supporting multiple delivery teams
• A strong awareness of both external and internal best practice perspectives, maintaining a balanced and fresh viewpoint.
• Highly effective communicating with senior technical stakeholders and equally proficient communicating with business stakeholders
• Good problem-solving, analytical, synthesis, system thinking and solutioning skills
• An engaging, open, genuine personality that naturally encourages interaction with individuals at all levels.

Key skills:

• In-depth understanding of the networking concepts - Routing, Switching, LAN/WAN, Spanning Tree Protocol, HSRP, ARP, VLAN, Inter-VLAN Routing, OSPF, BGP etc.

• Advanced hands-on experience on troubleshooting complex network problems.

• Logical thinking and problem analysis skills to troubleshoot complex network problem to isolate the root cause and provide suitable resolution.

• Senior technical role responsible for quick resolution of network related problems. Proactive approach to handling and managing the network problems and ability to drive the problem situation towards resolution, without getting stuck by the dependencies on external factors.

Job Description:

• Management of network daily activities; implement change, review change script and support incident and problem troubleshooting .

• Management of network incidents escalations from L1/L2, incident and problem and security incident response.

• Responsible to work with the respective infra tower teams in troubleshooting and identify root cause, related to network.

• Responsible to work with the respective network vendors’ support teams for the troubleshooting, identification and resolution of network problems.

• Handling of the critical network incidents under pressure situations to resolve in timely manner to minimize the business impact.

• Attend to conference calls with other support teams for problem identification and resolutions.

• Must have good communication skills and able to work independently.

• Must adhere to process and policies of the Bank.

• Able to work under pressure and with minimal supervision.

• Senior technical role responsible for quick resolution of network related problems. Proactive approach to handling and managing the network problems and ability to drive the problem situation towards resolution, without getting stuck by the dependencies on external factors.

• Able to use technical knowledge to proactively identify the potential network problems and imminent business impact areas and prevent the same. Able to guide junior members in team for the same.

• Work extended hours (weekday evening, weekends) if needed in case of ongoing production problems.

Network Skills and experience required:

• In-depth understanding of the networking concepts - Routing, Switching, LAN/WAN, Spanning Tree Protocol, HSRP, ARP, VLAN, Inter-VLAN Routing, OSPF, BGP, VXLAN, Cisco ACI, VXLAN BGP eVPN, SDA, SDWAN etc.

• Hands on experience on routers and switches for advanced troubleshooting of the network related problems and incidents.

• Advanced hands-on experience on troubleshooting complex network problems.

• Logical and analytical thinking and problem analysis skills to troubleshoot complex network problem to isolate the root cause and provide suitable resolution.

• Strong problem-solving skills and positive attitude.

• Excellent team player and strong interpersonal skills.

• Excellent organizational and prioritization skills.

Certifications (preferred)

· CCNP or equivalent

· CCIE or equivalent

· Minimum 3-5 years of experience and required familiarity with at least 2 databases among Mysql/MariaDB, PostgreSQL/EDB, Oracle, MSSQL,DB2, MongoDB and Redis.

· Position requires the ability to work various work schedules that support a 24x7 coverage included nights, weekends and holidays shift.

· Alert monitoring for all database flavors (MariaDB, PostgreSQL, EDB, Oracle, DB2, MSSQL, Redis, and Mongo) and take appropriate action.

· Daily health monitoring of production database ensuring high availability, security, and performance.

· Perform daily backup monitoring and take action to have recovery solution in place.

· Managing the database availability and performance, including incident and problem management.

· Incident management to work with MIM(Major Incidenet Management) team to resolve/co-ordinate the high critical issues.

· Carry out periodical production patch and upgrade management.

· Work with users and vendors to take timely and appropriate steps to resolve and troubleshoot issues impacting service levels.

· Identify opportunities for process improvements, automation, and efficiency gains in database operations. Implement best practices and innovative solutions to enhance system reliability and performance

· Required familiarity with multiple databases among MariaDB, PostgreSQL, EDB, Oracle, DB2, MSSQL, Redis, and Mongo.

· MariaDB exposure to replication concepts to resync.

· MariaDB backup and restore & perform point-in-time recovery.

· MariaDB Ensure performance, security of databases.

· Oracle/DB2 Basic knowledge on backup and archive logging to ensure resiliency.

· Oracle/DB2/MSSQL familiarity to monitor and taken action for LRQ and LOCKWAITS.

· PostgreSQL/EDB get familiarize with LRQ, LRT, LRIIT monitoring and take action accordingly.

· Redis basic monitoring of database, shards and sync status.

· Perform database patching/upgrade both manually & via Robosys.

· Stay up-to-date with banking industry regulations, standards, and best practices related to database management, security, and compliance

· Basic knowledge of Linux operating system (RedHat)/AIX/Windows and basic commands.

· Committed and motivated individual and willing to work odd hours at times when required.

· Highly coachable and willingness to learn.

· Excellent communication and Client management.

· Team Player who is self-motivated and has the drive to improve performance and achieve results.

- Provide investigation support, track and monitor of reported customer issues escalated from frontliners.

- Ensure reported issues are resolved timely, and any critical issues are timely escalated /communicated to stakeholders.

- Work closely with front-office and technology team to provide detailed customer issue and information to assist them with timely investigation, impact assessment, resolution, and root cause analysis (RCA).

- Initiate periodic meeting with technology and product partners to review and follow up on all open production tickets relating to digital channel services.

- Collaborate with cross functional technology & product partners to help speed up resolution of complex issues.

- Collaborate with journey owners to resolve identified customer journey gaps.

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Must have prior experience working in data centre operations in financial institutions.

Job description

1. Monitor and maintain critical data centre infrastructure, including power distribution systems (UPS, generators), HVAC systems, fire suppression systems and structured cabling systems.

2. Managed DC/Building landlord ensuring preventive maintenance on data centre infrastructure and systems are performed promptly.

3. Respond to alarms, troubleshoot issues, and ensure prompt resolution.

4. Liaise with DC/Building landlord to coordinate maintenance schedules, address building infrastructure issues, and ensure compliance with safety regulations.

5. Support off-office hours activities, including responding to emergency alarms, performing on-call duties, and coordinating with vendors for emergency repairs.

6. Ensure strict adherence to data centre physical security procedures.

7. Follow documented incident response procedures, track incidents to closure, and communicate with stakeholders.

8. Generate reports to management, including monthly performance reports, incident summaries, root cause analyses, and status reports on ongoing projects.

Requirements

1. Minimum 5 years of experience in data centre facility management.

2. Experience working in a high-pressured environment with 24x7 on-call responsibilities

3. Strong knowledge of electrical, mechanical and fire suppression systems in data centres.

4. Knowledge of structured cabling system and rack-and-stack will be advantage

5. Strong understanding of incident, problem and change management procedures based on ITIL best practices

6. Proficiency in troubleshooting and problem-solving.

7. Excellent communication and interpersonal skills.

8. Must have prior experience working in data centre operations in financial institutions.

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Data Centre Facility Engineer

Must have prior experience working in data centre operations in financial institutions.

Job description

1. Monitor and maintain critical data centre infrastructure, including power distribution systems (UPS, generators), HVAC systems, fire suppression systems, and access control systems.

2. Perform preventive maintenance on data centre equipment and systems.

3. Respond to alarms, troubleshoot issues, and ensure prompt resolution.

4. Liaise with the building landlord to coordinate maintenance schedules, address building infrastructure issues, and ensure compliance with safety regulations.

5. Support off-office hours activities, including responding to emergency alarms, performing on-call duties, and coordinating with vendors for emergency repairs.

6. Ensure strict adherence to data centre physical security procedures.

7. Follow documented incident response procedures, track incidents to closure, and communicate with stakeholders.

8. Generate reports to management, including monthly performance reports, incident summaries, root cause analyses, and status reports on ongoing projects.

Qualifications:

1. 3+ years of experience in data centre facility management.

2. Experience working in a 24x7 mission-critical environment.

3. Strong knowledge of electrical and mechanical systems in data centres.

4. Experience with fire suppression systems and access control systems.

5. Proficiency in troubleshooting and problem-solving.

6. Excellent communication and interpersonal skills.

7. Must have prior experience working in data centre operations in financial institutions.

“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.

Job Title

IT Production Support Engineer

About Bank

The Bank Department provides software and system development, information technology support services and banking operations.

We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.

Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

Job Objectives

The specialized First Recovery Support IT Production Support Engineer is responsible to support application wellness in production systems, Managing monitoring of system exception emails, help desk incident assignments and distribution within teams.

Closely follow-up and monitor issue from investigation, pass relevant details to L2/L3 team.

Make sure system availability as per SLA across countries for multiple applications / interfaces. Perform scheduled health check tasks across applications and raise alerts in case required.

Able to work in shift-based environment, support implementations during bank’s green zone

Core Key Responsibilities

• Handle incidents and service requests raised via helpdesk and call center.
• Receive and prioritize emails based on urgency; reallocate within support teams and help in recovery actions to meet the TRO.
• Monitor the incoming demand through ISM tool and ensure right assignments on time.
• Perform scheduled tasks within Service Level Agreements (SLA) referring to standard operating procedures (SOPs).
• Manage service requests recording for monthly management reporting.
• Follow SOP to identify potential issues and escalate to the shift lead for critical incidents or eMails.
• Ensure application incident & task documentation is properly updated for each production release.
• Enthusiastic, hardworking, pro-active, and goal-oriented, with excellent communication and presentation skills, demonstrated professionalism and attention to detail.

Key Requirements

• Strong written, oral communication skills and able to manage user
• Organized and resourceful.
• Adept at prioritizing, scheduling, and multitasking.
• Fast and eager learner.
• Experience with Microsoft tools.
• Ready to work in a shift environment

Key Skills: Murex MxML, Datamart , MLC and SQL

Job Objectives

Production support Analyst role for Murex Datamart, MxML and MLC.

Have a strong business and technical knowledge of Murex functionality and external interfaces.

Key Responsibilities

• Manage the day-to-day operational and L2 production support tasks for GM & Risk System ( System health checks, Monitoring, Responding stakeholders and provide timely updates)
• Responsible for resolving incidents reported with in the agreed SLA and update progress and on issue resolution.
• Work with other support team(s), ensuring the respective teams provide proactive, timely and efficient support to users.
• Participate in the support activities and own all such issues and incidents.
• Ensure the team(s) adopt any operational workflow and processes, i.e. timely ticket, defect and incident loggings, proper change management process, and quality issue/impact emails
• Ensure control disciplines are followed within the team(s), e.g. change standards and release processes
• Ensure all issues are proactively managed – escalate issues as appropriate to necessary teams and management.
• Analyse, identify the root cause, and escalate issues to appropriate teams and resolve issues to closure
• Create and provide Murex environment wherever necessary with Environment Team
• Participate in any Roll Swap activities or infrastructure related upgrade.

Key Requirements

• Degree in computer science/engineering or related disciplines.
• 3-6 years of hands on application support experience in the banking industry
• Independent, proactive and self-starter with excellent interpersonal and communication skills.
• Strong analytical and good problem solving skills.
• Ability to work in a fast-paced and team-oriented environment.
• Good functional and technical knowledge of MUREX and its MXML workflow, Datamart, Feeder and EOD reporting

Good to have:-

• Good understanding of ITIL methodology
• Experience in working with some of these technical platforms or programming languages - Unix, Oracle, Sybase, C++, and Scripting.

Job Title: Production Support (Level 2)

Job Objectives

• To work with production support lead to provide level 2 support of Core Banking applications

Key Responsibilities

• To handle level 2 production support activities including review upcoming changes, resolve incident tickets, raise problem ticket, support system maintenance and document knowledge base to shift demand to level 1 production support etc.
• To provide support during end of day batch run
• To work with various stakeholders (i.e., incident management, level 2 (group) and level 3 production support, data centre operation, user operation, infrastructure support etc) to resolve major incident.
• To work with various stakeholders (i.e., service automation, level 2 (group) and level 3 production support etc) to implement application monitoring, report and dashboard.

Key Requirements

Must have: -

• Bachelor’s degree of Computer Science or Engineering
• Minimum 5 years of experience working in IT industry with relevant experience in technology solution or support service delivery in the banking/financial industry.
• Good and assertive communicator in speaking & writing.
• Good analytic and problem-solving skills
• Able to work in a fast-paced, team-oriented environment and weekend / wee hours.
• Experience in L2 or L3 production support

Good to have: -

• Understanding of ITIL, SDLC
• Knowledge on enterprise tools, i.e., MQ, Connect Direct, Control M etc.
• Knowledge on monitoring, log analytics, automation tools, i.e. Geneos, Splunk, Ansible, Grafana, Elastic Search etc

Essential technical skill: -

• Familiar with OS/400 system
• Familiar with RPG, COBOL language
• Have experience with Silverlake LNS banking system.