Total 36 technical analyst job vacancies in Singapore

In this role, you will uphold the responsibilities in Complaint Management and deliver Fair Dealing Outcome in resolving customers’ complaints in an independent, effective and prompt manner. You will also develop and implement customer centric strategies and framework to deliver consistent high standard and quality service to our customers and business partners.

Responsiblities:

• Handle end-to-end process of complaints escalated by both internal and external parties with adherence to service delivery standards.
• Able to conduct and conclude investigation with the relevant departments and communicate investigation findings and outcome to complainants
• Effectively manage interactions with demanding or difficult complainants.
• Handle face-to-face meetings, phone calls, and written communications regarding complaints
• Collaborate effectively with colleagues from other departments who support the investigation and service recovery processes.
• Identify key issues in the complaints received and provide feedback to the concerned departments and/or management for review and improvement.
• Represent the Company in managing the full process of customer disputes through mediation and adjudication at the Financial Industry Disputes Resolution Centre Ltd (FIDReC) and other external escalation channels.
• Submit complaints management related reports on a timely basis
• Support and attend to policy renewal and billing related enquiries from intermediaries and corporate clients. .
• Suggest and provide process improvement in alignment with organization’s Technology, Digital and Analytic (TDA) direction.
• Manage internal and external audits on complaints data and implement proposed improvements if any.
• To undertake ad-hoc tasks and projects assigned by Head, Customer Experience

Minimum Job Requirements:

• Bachelor’s degree holder
• Minimum of 5 years of experience in Customer and Complaint Management, preferably with knowledge in insurance and employee benefits (Group Insurance)
• Exceptional follow-up skills, prioritization, multitasking, organized and time management capabilities
• Ability to thrive in a fast-paced environment and meet tight deadlines
• Result-oriented personality
• Strong interpersonal and communication skills
• Proven ability to work effectively as part of a team

Roles and Responsibilities:

• Work closely with the distribution channels and other support units to coordinate the EDD case management and ensure relevant supporting documents or alternatives evidence as obtained are acceptable within the internal framework requirements.

• For analyst that support the onboarding of the high net worth (“HNW”) and offshore business segments, to work closely with the AML Consultant and act as the SME in managing the end-to-end support for the NB onboarding. This will include conducting the relevant EDD review, SOF and SOW corroborations in line with the regulatory requirements and internal SOP.

• Managing and review the alerts resolutions arising from name screening / transaction monitoring / customer risk scoring systems and liaise with other functional units (e.g. Life Operations) for necessary investigation and follow-up actions. This include prepare the required EDD review accordingly and seek senior management approval.

• Conduct investigation into suspicious activities and prepare suspicious transaction report for timely filing to STRO.

• Assist in the annual HRC periodic review and trigger event reviews (such as but not limited to absolute assignment, policy loan application, 3rd party payor review) in accordance with the applicable AML/CFT policies / guidelines / SOPs.

• Maintain accurate regular review, risk assessment, trigger event review and enhanced due diligence records.

• Assist with the implementation of automated AML systems in regard to UAT, data gathering where required.

• Assist in preparation of the AML/CTF related management reports.

• Carry out other ad-hoc tasks or projects as assigned.

• Exercise diligence in delivering quality work and strong commitment to agreed timeline.

Requirements:

➢ Bachelor’s Degree and a relevant industry qualification in AML/CFT e.g. ICA, ACAMS.

➢ 2 to 5 years of experience in a financial crime compliance role within the insurance industry

➢ Strong knowledge of the applicable regulations and guidelines on AML/CFT e.g. MAS Notice 314, TSOFA

➢ Sound understanding of insurance operations and the financial crime risks and controls relating to AML and Sanctions.

➢ Appreciation of the changing trends and typologies relating to AML/CFT.

➢ Ability to multi-task and take on high volume of workload with aggressive timelines.

➢ Attention to details in investigation of alerts and reviewing customers’ profiles.

➢ Intermediate knowledge of Excel i.e. formula, macro, VBA is a plus.

➢ Familiar with AS400 system and Nice Actimize platform

WHAT WE OFFER:

• A base salary with attractive commission structure to award good performers
• Permanent role with attractive employee benefits
• A Dynamic & Inclusive Team Culture

WHAT YOU’LL BE DOING

• Perform telemarketing calls to leads provided by partners to achieve sales target
• Understanding the needs of the customers and recommend suitable products to them
• Convert leads provided by partner to sales through telemarketing activities
• Ensure call activities are conducted with full adherence to regulations and in line with the Quality standards

WE ARE LOOKING FOR SOMEONE WITH | YOU WILL HAVE:

• Obtained a minimum of 'O' Level or higher.
• Possess 1 to 3 year of prior Call Centre and/or Telemarketing/Telesales experience within Financial Industry
• Good interpersonal and communication skills

Bridge the gap between data and customer engagement by integrating insights from all touchpoint’s interactions. Develop strategies and recommendations through insightful data analytics for improvement of process and for better projection to drive business performance.

Responsibilities:

• Analysis of servicing touchpoints interactions and service requests from various source systems to identify trends, patterns, meaningful insights and findings that would help improve performance.
• Use of data analysis to accurately forecast volume and identify resource requirement, optimizing workforce management strategies.
• Employ data storytelling to weave business performance narratives and work with key business owners to identify opportunities or close gaps
• Validate the data points in the data warehouse in ensuring data integrity.
• Develop, automate and streamline management reporting to monitor key business metrics
• Handle ad hoc requests, discern trends and business needs, and recommend sustainable solutions.
• Provide guidance to junior staff.

Requirements:

• University Degree with at least 8 years of experience in FI or insurance industry, managing inhouse / outsourced contact centre is preferred.
• Determined, resourceful and results oriented individual with proven track record in driving and achieving results.
• Strong Excel and Powerpoint skills having the ability to communicate strong business story-telling skills
• Analytical skills; Able to collect, organize, analyse, and interpret large datasets.
• Interpersonal skills: Energetic and enthusiastic, able to engage and collaborate with all stakeholders / employees in the company.
• Enjoys working in a dynamic and fast paced environment.

The position is responsible for supporting the Business Underwriting and Portfolio team in Corporate Solutions division. Responsibilities include pricing for group insurance policies, product development, portfolio management and benefit advisory to clients and intermediaries to support the divisions overall business strategic and financial goals.

The role holder will liaise with internal stakeholders including Senior Management, Finance, Actuarial and Group Office. External stakeholders include intermediaries, reinsurers, industry associations and regulators.

Responsibilities:

Pricing and Product Development

• Determine pricing for employee benefits insurance products in accordance with the company’s underwriting standards, with the objective to minimize excess risks and maximize profits and retention. This includes regular review and monitoring to ensure portfolio profitability remains in line with best estimate assumptions.
• Developing new products and enhancements to existing products in line with company’s product standards. This includes refreshing pricing assumptions, pricing tools and conducting regular experience analysis.

Management Reporting

• Ensure timely and accurate submission of management reports. This includes internal reports for decision making by local and group management, and regulatory and industry reports submitted to MAS / LIA.
• Perform analysis on financial indicators and performance metrics and provide inputs for business and strategy planning

Tableau Dashboards

• Develop and maintain Tableau dashboards that provide quality management information to support business monitoring, decision-making and business strategy

Reinsurance Management and Administration

• Ensure timely and accurate submission of reports for reinsurance and pool administration, including preparing regulatory and industry reports to internal and external stakeholders
• Assist in the review, negotiation, and analysis of reinsurance treaties
• Support the review of treaty documentation and ensure adherence to Group guideline

Requirements:

• Education – Bachelor’s degree in Actuarial Studies / Business or Data Analytics / Mathematics & Statistics
• Experience – 2 to 7 years of working experience in Actuarial / Group Insurance (Employee Benefits) / Data analytics / Management reporting / Other business support functions involved in working with large and complex datasets
• Certifications – Professional actuarial qualification from a recognized international actuarial body with good progress towards qualification.
• Proficient with Microsoft Office (Word, Excel, Powerpoint, Access)
• Proficient with SQL and at least one programming language
• Experience with BI tools, e.g. Tableau, Quickview, Power BI, etc.
• Meticulous and detail-oriented
• Strong analytical and problem-solving skills
• Able to work both independently and within a team
• Able to effectively manage multiple projects and priorities within tight timelines

WHAT WE OFFER:

• A base salary with attractive commission structure to award good performers
• Permanent role with attractive employee benefits
• A Dynamic & Inclusive Team Culture

WHAT YOU’LL BE DOING

• Perform telemarketing calls to leads provided by partners to achieve sales target
• Understanding the needs of the customers and recommend suitable products to them
• Convert leads provided by partner to sales through telemarketing activities
• Ensure call activities are conducted with full adherence to regulations and in line with the Quality standards

WE ARE LOOKING FOR SOMEONE WITH | YOU WILL HAVE:

• Obtained a minimum of 'O' Level or higher.
• Possess 1 year of prior Call Centre and/or Telemarketing/Telesales experience within Financial Industry
• Good interpersonal and communication skills

The incumbent’s main responsibilities are supporting the team on Capital and ALM deliverables and initiatives.

Responsibilities:

• Support monthly and quarterly regulatory and internal valuation functions.

• Support on Capital and Asset-Liabilities Management initiatives.

• Assist in the review and setting of strategic asset allocation.

• Support the running of regular Asset-Liabilities Committee meetings

• Support the enhancement of working tools for business requirements.

• Timely and accurate submission of internal and regulatory reports.

• Adhere with internal and regulatory requirements.

• Participate in ad-hoc work or projects

Requirements:

• 2-5 years of actuarial working experience.

• Good progress in actuarial exams from a recognised international actuarial body

• Strong communication and interpersonal skills

• Excellent technical, analytical and problem-solving skills.

This position is responsible for valuation, financial condition assessment and other analysis needed to support the business.

Job scope:

Embark on a fulfilling role as an Actuarial Analyst in the Appointed Actuary Department, supporting General Insurance reporting, meeting regulatory requirements, and contributing to key department projects.

WHAT YOU’LL BE DOING

• Prepare and present statutory and regulatory reports with in-dept analysis and clear, concise explanations of the results.
• Optimise and streamline processes for general insurance reporting analytics, implementing improvements while maintaining robust controls and documentation.
• Contribute to project management functions, ensuring seamless support for the annual bonus communication exercise.
• Assist with the Prophet modelling project aimed at enhancing inforce management of Par Fund.

YOU WILL HAVE

• A minimum of a Bachelor’s degree in in Actuarial Science or an equivalent field, with up to 1 year of experience in actuarial work.
• Demonstrated progress in actuarial professional exams.
• Strong communication and stakeholder management skills.
• Willingness to step outside your comfort zone and take on new challenges.
• Basic proficiency in Microsoft Office (Excel, Word) is preferred.
• Knowledge of Prophet is a highly desirable.

Responsible for assisting in monthly closing of AIA Singapore and other AIA related entities

Responsible for assisting in preparation of periodic quarter-end and annual preparation of group closing templates, MAS returns and SFRS financial statements as well as investment accounting

Responsibilities:

• Monthly Closing for Singapore and related entities

- Complete monthly closing

• Balance Sheet Reconciliation

• Quarterly / annual closing

Group closing templates: To assist in preparation of the IFRS templates

MAS returns: To assist in preparation of the returns together with analysis

SFRS financial statements: To assist in preparation of the financial statements together with analysis

• Year end audit

- To assist in preparation of audit schedule and replying audit queries

• Investment accounting

Requirements:

• Education – Degree in Accounting / Finance

• Experience – 2 to 3 years in financial reporting or audit

• Other skills – Microsoft Excel, SAP

Possessing up-to-date knowledge on AIA finance and accounting processes, terminology, workflows, system functionalities, parameters and interfaces, finance operations and data analysis
Support senior Finance partners to identify and drive the successful delivery of new improvement initiatives

Job Description

• Possess up-to-date knowledge on AIA finance and accounting processes, terminology, workflows, system functionalities, parameters and interfaces, finance operations and data analysis
• Effectively engage finance collaborators and gain credibility to influence decision makers
• Participate and actively listen during workshops/ interviews to understand key messages
• Proactively research standard processes and evaluate suggested technical solutions against business requirements to propose most effective solutions
• Quality assurance approach in reviewing system and testing related outputs to ensure accuracy
• Result oriented with a sense of urgency to follow up with project-related matters to resolution and proactively report any concerns or unresolved issues that may lead to service interruption or project delays
• Review daily system reconciliation results
• Perform investigation and resolution for finance systems related is

Requirements

• Possess 2 years of experience handling finance system projects within the insurance industry
• Minimum Bachelor Degree or equivalent is preferred
• Good interpersonal and communication skills
• Able to work in the fast pace environment

Responsible to provide operational support to distribution channel(s) to ensure smooth execution of the sales process

Responsibilities:

1. Managing and review all 3rdparty Tie-up & Leads Generation activities.

• Review 3rd Party Tie-up & Leads Generation Business Proposal submitted by organizing leaders.
• To conduct due diligence check for all 3rd party tie-up.

2. Conduct monitoring on introducer sales and marketing activities

· To utilise platform to conduct social media monitoring on introducers and districts sales and marketing activities.

· To identify any unapproved marketing materials and escalate for further follow up.

3. Reviewing of collaterals and marketing materials

· Ensure that the marketing materials are in accordance to the Company’s checklist and requirement.

· To work with other internal stakeholders to conduct review of marketing materials and ensure review completed within the TAT.

· To issue approval code once all internal stakeholders’ queries has been completed.

4. Managing and support engaging of Appointment Setting Officer and matters pertaining to CPF Medisave Liabilities

· Review application and sent for screening before seeking approval on the engagement of Appointment Setting Officers.

· Liaise with IT for request of new logger / Spidergate enable phone / retrieval account.

· Maintain register for audit purposes.

· Liaise with CPF Board, provide in-force listing on monthly basis for computation of Medisave Liabilities

• Review defaulter list provided by CPF Board, prepare letters and communicate to location sales teams to follow up
• Liaise with Finance Department for deduction of Medisave Liabilities

5. Managing and Support Application for Span of Control Deviation for Tied Distribution

• Review application received, sent for screening to ensure meeting the requirement before seeking approval
• Conduct annual assessment on SOC Deviation to ensure that they continue to adhere to the prescribed standards of deviation.

6. Ad-hoc Tasks

To assist in any other ad-hoc projects that requires Department’s involvement

Requirements:

• Education – Tertiary education
• Experience – At least 2 to 5 years of experience in life insurance industry
• Familiar with MAS’ Financial Advisers Act (FAA), relevant notices, regulations, and guidelines; LIA Guidelines, Product Knowledge and Company’s procedures and process will be an added advantage.
• Communication skills, Problem Solving skills, Influencing skills, Strategic Thinking, Coaching, Presentation skills and Facilitation skills.
• Proficient in Microsoft Application (E.g. Excel-Vlookup)

To support team lead for insurance policy related payment processing; ensuring all transactions are processed timely and accurately and accounted for appropriately; liaising with relevant parties internally, banks, operational issues resolutions; assist in the process change, new initiative and implementation including user-acceptance testing.

Job Description:

• Ensure timely and accurate daily payment processing for policy related payments.
• Ensure all payments are processed and completed within the agreed SLA.
• Assist the Manager to ensure sound financial controls and operations efficiency.
• Liaise with various departments within AIA and banks on all insurance operation payment related transactional matters.
• Alert /escalate for any control weakness to the Manager.
• Assist in preparation of monthly payment statistical reports.
• Participate in ad-hoc projects as and when assigned.
• Regular clearing of long outstanding payable items and unreconciled bank open items.
• Perform quarterly balance sheet reconciliation. Follow up to ensure all transactions are accounted for. Investigate long aged items and exposed items for resolution.
• Key relationships other than those within reporting lines - All departments within AIA and external stakeholders eg Banks. All communication is expected to be able to communicate in a professional manner to both internal and external parties from time to time, based on factual events.

Requirements

· Education: Min. Diploma with emphasis on accountancy or finance

· Experience: Fresh graduates to 2 years of working experience in Finance department. More experienced candidates can be considered for more senior positions.

· Good interpersonal and communication (both verbal and written skills.

· Proficient in Microsoft Word, Excel and SAP

· Excellent team player and good work attitude.

· Meticulous and pay attention to details.

· Highly adaptable and ability to work under pressure

Objective

Manage compliance with regulatory rules focusing on MAS requirements on governance, culture and conduct as well as data protection and PDPC rules on data privacy

Manage the regulatory liaison with the relevant regulatory bodies where applicable

Collaborate with business units to foster a positive compliance and governance culture through effective compliance awareness, engagement, advisory and preventive programs.

Serve as a point of contact to provide advice, guidance and support to business units and business development in the Right Way.

Roles and Responsibilities:

Data Privacy

• Support the team in providing oversight, guidance and ongoing advisory to the business functions to ensure compliance with the Personal Data Protection Act (PDPA) requirements and obligations.
• Provide PDPA training to key stakeholders as required.
• Monitor compliance with PDPA requirements and conduct review of processes/controls and testing where required.
• Maintain oversight on DNC/PDPA breaches and remediation.
• Proactively foster a positive risk culture within the Company by raising awareness and implementing data privacy initiatives

Governance, Culture & Conduct

• Support the team in providing oversight, guidance and ongoing advisory to the business functions to ensure compliance with the Monetary Authority of Singapore (MAS) requirements and obligations relating to governance, culture and conduct.
• Provide relevant training to key stakeholders as required.
• Monitor compliance with the relevant requirements and conduct review of processes/controls and testing where required.
• Proactively foster a positive risk culture within the Company by raising awareness and implementing governance, culture & conduct initiatives

Communication

Internal Stakeholders

• Regular engagement with relevant stakeholders regarding governance, culture & conduct, data privacy -related issues/concerns/matters/queries.
• Periodic reporting and handling requests from Group.
• Engagement with Senior Management on important regulatory issues.

External Stakeholders

• MAS, PDPC
• Auditors: Managing and handling external auditors in relation to relevant audit findings and/or queries.

Requirements:

· Bachelor’s degree with 2 to 5 years’ working experience, preferably in the financial services industry, focusing on governance, culture & conduct, data privacy issues including external liaison with regulators.

• Working knowledge of governance, culture & conduct, or data privacy matters.
• Professional Certificate in internal controls/Practitioner Certificate in Personal Data Protection will be an added advantage.
• Team player
• Liaison, relationship building and communication skills e.g. mediation.
• Building trust and credibility with Key Regulators by responding in an accurate, timely and concise manner.
• Project management, presentation and training skills

WHAT WE OFFER:

• A base salary with attractive commission structure to award good performers
• Permanent role with attractive employee benefits
• A Dynamic & Inclusive Team Culture

WHAT YOU’LL BE DOING

• Perform telemarketing calls to leads provided by partners to achieve sales target
• Understanding the needs of the customers and recommend suitable products to them
• Convert leads provided by partner to sales through telemarketing activities
• Ensure call activities are conducted with full adherence to regulations and in line with the Quality standards

WE ARE LOOKING FOR SOMEONE WITH | YOU WILL HAVE:

• Obtained a minimum of 'O' Level or higher.
• Possess 1 year of prior Call Centre and/or Telemarketing/Telesales experience within Financial Industry
• Good interpersonal and communication skills

Job Description Summary

An influential and innovative analyst / specialist who enjoys developing new and innovative life insurance products. In this role, you will be analysing pricing models and determining pricing strategies to increase AIA’s competitiveness and profitability. The work extends to ensuring regulatory product filing as well as product implementation and involvement in managing financial work related to AIA’s many campaigns and initiatives.

The Product Proposition team helps the business determine competitive pricing strategies to achieve AIA’s financial goals. We need great Actuaries who want to be part of something bigger; to help nurture the financial wellbeing of our customers when they need us most. They analyse data and develop pricing models and products and collaborate with other business teams such as distribution and marketing to develop sales strategies and ensure our products are well designed and priced. It’s about finding new ways to not only better our customers’ lives but to better the communities and environments we live in.

WHAT YOU’LL BE DOING:

· Work on pricing of new and existing life insurance products and services with internal and external stakeholders with a high level of accuracy.

· Analyse, monitor and evaluate key financial metrics which support initiatives to achieve improvement for the customer, stakeholders and shareholders.

· Review the product related documents.

· Continual assessment, identification and implementation for product improvement and campaigns.

· Support the delivery of various regulatory filing, e.g. MAS, SDIC, FATCA etc.

· Assist the necessary system implementation work, UAT testing, Day 2 enhancement.

WE ARE LOOKING FOR SOMEONE WITH:

· Bachelor’s Degree in Actuarial Sciences

· 3 years of experience in life insurance preferably with some pricing experience.

· Associate of accredited actuarial organisations (US, UK, Australia) or close to Associate.

· Proficient in MS Excel and Database handling.

· Prophet skills will be a plus.

Job Description Summary

An influential and innovative analyst / specialist who enjoys developing new and innovative life insurance products. In this role, you will be analysing pricing models and determining pricing strategies to increase AIA’s competitiveness and profitability. The work extends to ensuring regulatory product filing as well as product implementation and involvement in managing financial work related to AIA’s many campaigns and initiatives.

The Product Proposition team helps the business determine competitive pricing strategies to achieve AIA’s financial goals. We need great Actuaries who want to be part of something bigger; to help nurture the financial wellbeing of our customers when they need us most. They analyse data and develop pricing models and products and collaborate with other business teams such as distribution and marketing to develop sales strategies and ensure our products are well designed and priced. It’s about finding new ways to not only better our customers’ lives but to better the communities and environments we live in.

WHAT YOU’LL BE DOING:

· Work on pricing of new and existing life insurance products and services with internal and external stakeholders with a high level of accuracy.

· Analyse, monitor and evaluate key financial metrics which support initiatives to achieve improvement for the customer, stakeholders and shareholders.

· Review the product related documents.

· Continual assessment, identification and implementation for product improvement and campaigns.

· Support the delivery of various regulatory filing, e.g. MAS, SDIC, FATCA etc.

· Assist the necessary system implementation work, UAT testing, Day 2 enhancement.

WE ARE LOOKING FOR SOMEONE WITH:

· Bachelor’s Degree in Actuarial Sciences

· 3 years of experience in life insurance preferably with some pricing experience.

· Associate of accredited actuarial organisations (US, UK, Australia) or close to Associate.

· Proficient in MS Excel and Database handling.

· Prophet skills will be a plus.

We are looking for a customer-centric Client Communications Analyst with strong written skills and good knowledge in Life Insurance products to provide accurate and timely replies to our policyholders’ letters, emails and live chat within the specified turnaround time (TAT).

What you will be doing:

To ensure strict adherence to:-

• General operating guidelines set out by Section Head.
• Section’s processes and risk management guidelines when handling cases.
• Prescribed emails and letters turnaround time.
• To render full support to Section Head / Team Managers with the execution of contingency plans (deployment of workforce / change in existing processes / ensure outgoing statements align with media statements issued by Corporate Communications) in the event of a crisis, changes in industry guidelines / regulatory policies or loss of workforce.

What we are looking for:

• Experience – Min. 4 years of Customer Service – mail box and live chat handling experience, preferably in insurance/ financial industry
• Excellent written communication skills

In this role, you will be responsible for supporting the execution and implementation of the system enhancements in Life Operations.

What you will do:

• Actively involved in delivery and implementation of strategic initiatives and BAU enhancements of digital platforms requested by the business partners.
• Conduct a thorough analysis of end-to-end business process, systems, and data related to operations.
• Drive requirement workshops to gather requirements, identify business needs, define project/ enhancement scope. Ensure the business requirements are comprehensive and they meet the business needs in taking consideration of future and changing business needs.
• Facilitate and prioritize the changes with the users and other key parties if there are gaps so that the agreed launch timeline will not be impacted.
• Ensure business requirements are clearly articulate, translated and documented for efficient delivery.
• Evaluate alternative high-level solutions with Information Technology and make appropriate recommendations to the users.
• Translate business requirements into test scenarios, conditions and expected results for user acceptance testing (UAT).
• Conduct/review UAT and responsible for UAT sign off.
• Contribute to the overall planning/re-planning of the project timeline and resources, effective monitoring of the projects/ BAU enhancements lifecycle.
• Provide guidance to Analyst and Support Specialist.
• Prepare/Review training materials.
• Actively seek continuous improvements in area of expertise and continue to be relevant to the business.

What you will need:

• Diploma or Degree Holder in Business IT, Computer Science or a related discipline
• Experience in requirements gathering and managing delivery of life/health insurance systems and integrations
• Hands-on experience as a business analyst with 3- 5 years working experience in life insurance operations and with knowledge in both operation and system areas are preferred.
• Meticulous and able to manage priorities to meet deadlines
• Strong analytical and effective problem-solving skills
• Integral Life (Life 400/ Asia AS400) background is preferred
• Experience in digital products or services (mobile or web)
• Experience in Agile and waterfall project methodology
• Experience in UAT. Follow through the defects resolution and ensure all defects are resolved.
• Good verbal and written communication skills and good interpersonal skills
• Ability to work in fast paced, challenging environment while attending to multiple projects
• Pro-active and self-motivated. Able to take the initiative independently and work under minimal guidance/ supervision
• Positive attitude and willingness to share and learn
• A great teammate

In this role, you will uphold the responsibilities in Complaint Management and deliver Fair Dealing Outcome in resolving customers’ complaints in an independent, effective and prompt manner. You will also develop and implement customer centric strategies and framework to deliver consistent high standard and quality service to our customers and business partners.

What you will do:

• Handle end-to-end process of complaints escalated by internal and external parties within the service delivery standards.
• Able to conduct and conclude investigation with the relevant departments and communicate investigation findings and outcome to complainant
• Able to manage demanding/difficult complainants
• Handle face-to-face meetings, telephone contacts and written communications with complaints
• Effective liaison with colleagues from other departments that support investigation and service recovery process
• Identify critical issues of the complaints received and provide feedback to the department concerned and/or management for review and improvement
• Support in representing the Company to handle end-to-end process of customers’ dispute through mediation and adjudication at Financial Industry Disputes Resolution Centre Ltd (FIDReC)
• Submit complaints management related reports on a timely basis
• Attend to enquiries/feedback received at the various customer service touch points.
• Provide and suggest process improvement in alignment to organization Technology, Digital and Analytic (TDA) direction.
• Handle internal and external audits on complaints data and work on proposed improvement if any.
• To undertake ad-hoc tasks and projects assigned by Head, Customer Experience

What you will need:

• Degree holder, with a minimum of 5 years Customer Management preferably with insurance/employee benefits knowledge.
• Possess excellent capabilities in following up, prioritization and multitasking
• Able to work in fast-paced environment and work within tight timelines
• Result oriented personality is essential
• Good interpersonal and communication skills
• Good teammate

In this role, you will support all operational, issues and enhancement matters for CRM (Customer Relationship Management) system, Department digital initiatives and projects. You will also ensure the activities are conducted in accordance with the Company rules and regulations.

What you will do:

• Work closely with different parties including IT, business user, Project Managers on CRM enhancements and dept digital initiatives
• Engage users in CRM SG enhancement requirements, review functional specification to ensure design and business requirements are met.
• Participate in User Acceptance Testing and pilot testing for successful roll out.
• Follow up with defects management status within the stipulated time frame.
• Assessment and analysis of CRM issues received across all touch points
• Identify areas to enhance user experience and smooth out user experience with customer feedback and issues reported
• 2nd level escalation and Ad-hoc call back on reported issues
• Update, disseminate, FAQ, error messages, recovery action
• Develop, maintain and update user guides and FAQs
• Support change management (create training materials, SOPs and conduct training for new launches and enhancements)
• Responsible for communications to ensure timely delivery of information to the targeted audience

What you will need:

• University Degree
• At least 5 years of experience in FI or insurance industry is preferred
• Resourceful and results oriented individual with proven track record in driving and achieving results
• Strong interpersonal skills, energetic and enthusiastic individual
• Ability to engage and collaborate with different functions within the company
• Good communication skills required in particular creative, strong writing skills and excellent presenter
• Enjoys working in a dynamic and fast paced environment

The main objectives of this position are to manage general account and ILP funds that invest in external mandates/funds within Equities, reporting to the Head of Global Equities, in order to consistently deliver alpha from investments in equity markets, with a focus on risk control as per agreed volatility budget/constraints of each portfolio.

The Global Equity team will collaborate with relevant investment professionals to develop appropriate mandates for equity portfolios, implement portfolio management, and report performance attributes. The team is expected to work seamlessly with Group Investment, Business Units and AIAIM to achieve its objectives and manage communications.

Job responsibilities:

• Work hand-in-hand with the Global Equities to handle and construct outsourced equity portfolios, from idea generation/fund selection to investment due diligence and portfolio construction, to meet the portfolio’s overall risk and return targets.
• Day-to-day responsibilities would be primarily on supporting the team to conduct investment research review on active equity fund managers and other liquid equity instruments (e.g. ETFs), managing the research dashboard and the operational aspects to funding and termination.
• Provide regular analysis and assessment of the managers within the portfolio, including regular manager review, including where needed to develop tools and reports to handle risk and performance
• Build research expertise and develop analytical tools to support decision making in the team for the overall equity program and propose recommendations and solutions required for global equities allocation
• Stay ahead of relevant global developments in the capital markets so as to help in idea generation for the overall portfolio.
• Report portfolio performance and attribution
• Be both a teammate and a coach/mentor for the other members in the Global Equity team as the team grows and expands

Job requirements:

• At least 5 years of funds selection/research experience.
• Strong expertise in fund of fund selection, demonstrated by a well-defined and consistent investment process
• Outstanding technical proficiency, understanding of investment strategies and their implications, as well as implementation and value enhancement strategies in the physical, fund and derivative markets.
• Strong operational understanding, experience with transition management and the onboarding and termination of funds/mandates.
• Experience working with or in an Insurance AMCO a plus.
• Excellent interpersonal and engagement skills
• Exceptional reputation as a teammate. Post graduate degree in business, finance, economics or related fields, CFA preferred.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

WE ARE LOOKING FOR…

An enthusiastic and energetic Events Analyst to create, drive and execute events that excite, engage and motivate AIA's internal customers and distribution partners to meet Tied Distribution targets and business growth.

WHAT YOU’LL BE DOING

• Creating, driving and executing experiences and events that excite, engage, connect and motivate AIA's internal customers (agents and FA) and partners.
• Project administration and management: from developing activation plans, timelines, management of agency and vendors and creative development. This involves sourcing, evaluating and appointing service providers and tendering.
• Planning and executing a myriad of in person and online activations ranging in scale and types
• Collaborating and communicating with internal stakeholders, team members and external stakeholders.
• Conducting pre and post event evaluations and reporting on outcomes, taking initiatives to implement improvement plans.
• Budget management
• Onsite execution and delivery of events
• Any other ad hoc projects and duties

WHAT WE ARE LOOKING FOR

• Education – Diploma or Degree Holder
• Any working experience in events planning or marketing comms will be advantageous
• Skills: Communications, organizational and negotiation skills is a must.
• Proficient in MS office: MS Word, Advance Excel (V-Lookup is a plus especially for registration/ rsvp purposes, budgetary and mail merging), Basic powerpoint to do presentations, Knowledge of using MS sharepoint and basic video filming is an advantage
• Meticulous, Proactive, Resourceful with problem solving skills, Pleasant and good-natured, Team player
• May need to travel for overseas trips

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

WE ARE LOOKING FOR…

• Responsible for analyzing data and producing data insights to support business needs

WHAT YOU’LL BE DOING

• Business Intelligence, Analytics & Data:
• Plan the strategic design, delivery and maintenance of PD reporting and analytics to implement meaningful quantitative or qualitative insights.
• Acts as strategic business partner to create and deliver valuable dashboards and data feeds to optimize visibility in business performance.
• Develop consistent approaches and methodologies for data analysis, automate repeatable tasks and drive process efficiencies.
• Lead change initiatives to transform existing data management, revamp and automate reports to enable up-to-date analytics for sales channels.
• Participate in annual internal and external strategic business planning, including charting PD ambitions and financial growth.
• Collaborate with project stakeholders to curate and implement initiatives.
• Oversee the deployment of data to the enterprise data warehouse and continuously enhance it to keep up with changing business needs.
• Explore and harness new data sources in the data warehouse for effective usage and better sales performance management.
• Support division wide audit matters, inclusive of routine and ad-hoc reviews around sales quality, distributor compensation and campaigns.

WHAT WE ARE LOOKING FOR

• Degree holder in Analytics, Statistics, Mathematics, or Business-related fields
• 5 years of experience in a similar role in business/data analytics
• Intermediate to advanced proficiency in MS Excel
• Intermediate SQL programming skills
• Exposure to dashboards and visualization tools such as Tableau, PowerBI & Qlikview

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

JOB DESCRIPTION SUMMARY

This position is responsible for providing consultation and professional advice on key technology and information security risk matters relating to the abovementioned geographical responsibilities, thereby adding value to building a strong information security risk culture centred on people, processes and technology. The role will also coordinate regular governance review engagements and being involved in technology-related audit engagements for the abovementioned geographical locations. The role requires professional judgment and assessments on material to be provided by the various process and control owners for the audits.

WHAT YOU’LL BE DOING

Risk Assessments, Audit and Regulatory Management

• Facilitate and drive Technology related audit engagements with statutory auditor and regulator, following up with relevant parties to ensure all issues identified are remediated
• Facilitate and drive annual IT risk and control self-assessment exercises according to MAS regulatory notices/guidelines, internal enterprise IT policies, and standards
• Coordinate independent reviews of the entities’ compliance against various information security and technology risk regulations such as MAS TRM Guidelines, MAS 132 Notice on Cyber Hygiene and MAS 127 Notice on TRM for AIA Singapore, as well as Brunei technology risk regulations for AIA Brunei.
• Support in the divisions’ risk and controls assessment exercises, as well as quarterly internal controls for financial reporting controls assessments
• Support the assurance initiatives under the First Line of Defense to uplift the technology and cyber controls landscape for the Company

Information Security & Technology Risk Metrics

• Support the alignment of various information security and technology risk metrics for management reporting and escalation – this includes reporting/escalation of outstanding or overdue action required from penetration tests, vulnerability assessments, security incidents, policy/standards deviations, third party security assessments, etc.
• Review and assess collated metrics and material for consistency checks and trends

Policy, Standards and Exception Management

• Communicate material changes to internal policies/standards to stakeholders Facilitate risk evaluations and exception handling to deviations from the policies, standards and regulatory requirements

Risk & Compliance Initiatives

• Assist in enterprise-wide risk and compliance coordination for Technology division, where applicable
  

WHAT WE ARE LOOKING FOR

• Bachelor’s Degree in one of the following or related disciplines (Computer Science, Computer Engineering, Information Security, Information Systems)
• 5-10 years of relevant work experience, including at least 3 years of experience in IT audit, risk management, compliance and/or governance roles, with particular expertise and knowledge of governance reporting of technology risk issues and cybersecurity
• Work experience in financial industry, big tech firms or established auditing firms will be considered favorably

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.