Job Description:
Responsibilities:
To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight.
Be available to take calls.
Prompt response to queries via voicemail / email / fax.
Accurate assessment/ resolution of problems.
Provide first level support to troubleshoot and solv...
Responsibilities:
• To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight.
• Be available to take calls.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problem...
Key Responsibilities:
Lead and manage a team of Service Desk technicians, providing guidance, support, and mentorship to ensure high performance and job satisfaction.
Oversee day-to-day operations of the Asia Service Desk, including ticket management, prioritization and escalation processes.
Monitor service levels and performance metrics to...
Job Description:
Responsibilities:
To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight.
Be available to take calls.
Prompt response to queries via voicemail / email / fax.
Accurate assessment/ resolution of problems.
Provide first level support to troubleshoot and solve...
Be Part of Our Success
Provide on-site end-to-end Integrated Systems Management Service support
Manage various stakeholders in the Authority’s appointed meetings
Manage and ensure that the system(s) meet the corresponding system categories of KPI or SLA
Ensure adequate governance (i.e. system and process controls) are in place to maintain...
Key Responsibilities:
Seek continuous service and process improvement opportunities by actively reviewing services across our portfolio, clients, IT teams, and other stakeholders to develop & streamline processes.
Responsible for building trusted, productive, and sustainable relationships with clients and vendors to ensure the delivery of...
Duties and Responsibilities.
Responsible to Manage Symantec End Point
Infrastructure (AV/USB/SEP agents) through SEPM
Tool support- install, operate, manage, maintain, update, upgrade, patch and administer SEPM.
Coordinate and follow-ups with SEP site Engineers, server and EUC team to ensure 100% systems are compliant.
Generate daily SEP...
Responsibility:
To manage the site team, which consists of Network, Server, ID Administrators, Operators and Deskside Engineers; and responsible for all IT Services rendered at the Institute.
To manage the Client representatives such as Account Managers, IT Managers, SLO, CIO and other users who are recipients of the Services.
To be the Site...
Responsibilities
Derive business insights to initiate change and facilitate decision-making. Enhance productivity through continuous operational improvements. Adhere to invoicing standards for timely and precise monthly invoice handling.
Explore and propose actionable improvements for existing processes. Facilitate the implementation of new pr...
Responsibilities:
Provide Level 3 Support day-to-day Enterprise Infrastructure and Cyber Security hardening, System Updates, Patches and Configuration Changes and Administration.
He/She must be familiar with various types of infrastructure systems platforms, including virtualization, servers, storage, operating systems.
To be part of the tea...
Key Responsibilities
Oversee the installation, configuration, and maintenance of IT systems and infrastructure, including servers, networks, and hardware.
Ensure the availability and reliability of IT systems, minimizing downtime and addressing any technical issues promptly.
Manage IT assets and inventory, including procurement, deployment,...
Roles & Responsibilities
The primary responsibility is to support the daily operation of the IT and Office Operation by performing administrative tasks.
Define and document data elements and types to be captured.
Schedule and perform wall-to-wall joint verification as well as hardware asset tagging with RFID Tag.
Establish the hardware...
Job Description:
Responsibilities:
To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight.
Be available to take calls.
Prompt response to queries via voicemail / email / fax.
Accurate assessment/ resolution of problems.
Provide first level support to troubleshoot and solve...
Key Responsibilities:
Lead and manage a team of Service Desk technicians, providing guidance, support, and mentorship to ensure high performance and job satisfaction.
Oversee day-to-day operations of the Asia Service Desk, including ticket management, prioritization and escalation processes.
Monitor service levels and performance metrics to...
Job description
As Technology PMO Manager, you will be responsible for:
Supporting the Head of Department in the implementation of processes to maintain clear oversight of all on-going projects and initiatives.
Supporting ongoing tracking of technology forums and discussions
Ensure all requirements are aligned with internal stakeholders and...
Key Responsibilities:
Define and document data elements and types to be captured.
Schedule and perform wall-to-wall joint verification as well as hardware asset tagging with RFID Tag.
Establish the hardware asset management database to track and control all the in-scope assets.
Agreed upon the list of software products that will track and...
Responsibilities:
Perform troubleshooting for client platform related problems.
Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated.
Provide timely status updates to relevant parties.
Perform service request related to client platforms.
Monitor the agreed service level, d...
Job Description:
Responsibilities:
To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight.
Be available to take calls.
Prompt response to queries via voicemail / email / fax.
Accurate assessment/ resolution of problems.
Provide first level support to troubleshoot and solv...
Responsibilities:
• To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight.
• Be available to take calls.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problem...
Overview:
The Senior Project Manager is responsible for the delivery of services to customers in accordance with contractual commitments. The manager will lead a team comprising engineers with different technological and domain skills-set to ensure effective and efficient development, implementation and ongoing operations and maintenance of project...
Responsibilities:
Perform troubleshooting for client platform related problems.
Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated.
Provide timely status updates to relevant parties.
Perform service request related to client platforms.
Monitor the agreed service level, d...
Job Description:
Responsibilities:
To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight.
Be available to take calls.
Prompt response to queries via voicemail / email / fax.
Accurate assessment/ resolution of problems.
Provide first level support to troubleshoot and solv...
Responsibilities:
• To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight.
• Be available to take calls.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problem...
Job Summary:
We are seeking a highly skilled and experienced Software Development Manager to join our dynamic team. As a Software Manager, you will play a crucial role in overseeing the planning, development, and delivery of software projects. You will be responsible for managing a team of software engineers and collaborating with cross-functional...
Responsibilities:
Primary responsible to handle all incident tickets that are raised, through to closure
Troubleshoot, diagnose and resolve application-related issues reported by Users, ensuring timely resolution and minimal impact on productivity
To conduct root cause analysis of an issue and post-mortem to identify and prevent the sa...