Total 179 job vacancies by Alphaeus Pte. Ltd.

Job Description:

• To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight.
• Polite and professional service.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, Local Area Network (“LAN”), centralized infrastructure, Wide Area Network (“WAN”), and voice services related Service Requests;
• "How-to" assistance for Customer-defined common off the shelf applications included in its standard End User Service platform images;
• Coordination for employee user account administration, activation, changes, and terminations, including:
• Password/account setup and reset (various Customer system platforms) remote access connectivity (e.g., VPN), email accounts, host IDs, password resets, customer authorized mobile devices, voice/ mail administration, telephone lines, End-to-end ownership for Incident identification, escalation, resolution, and closure as agreed.

Requirements:

• Able to work in a team to support end-users needs in IT hardware and software issues
• Excellent interpersonal and communication skills to speak with different stakeholders and users
• Singapore citizen only
• Training and certification provided

Responsibilities

• Set-up, maintain and update project employees’ files to ensure all data are up to date
• Prepare, coordinate, and conduct on-boarding and off-boarding for project employees
• Attend to project employees’ queries and provide HR assistance (benefits administration,
• timesheet management, claims and other HR matters)
• Maintain and enforce good documentation practise across the team, implement new
• procedures and workflows
• Perform data reconciliation, trend analysis and produce analytic and progress reports in
• support of business operations
• Collate project employees’ performance feedback from client
• Assist the team with ad-hoc operational priorities as and when required e.g., coordination of
• ART kits delivery and receipts, collation of test results)

Requirements:

• Nitec in any disciplines
• Good knowledge of documentation practice and project management
• Strong communication and written skills
• Familiar with Microsoft and Data Analytics Tool. Working knowledge with
• SharePoint a big plus

Responsibilities

Operations Support

• Be responsible for Operations of our ServiceNow Platforms, accordingly to our global operation rules / processes: This includes: Incident management, Platform Upgrades, Release Mgmt, Health checks, Security Checks,
• Ensure proper Platform Administration and admin requests OLA fulfillment.
• Assist in troubleshooting issues and errors within the ServiceNow platform.
• Weekly report to our Global Operation Group leader.
• Contribution to SRE (Site Reliability Engineering) activities:
• Contribute within the Global Operation team to SRE activities, aiming at improving operations effectiveness, and improvement of monitoring, automation of operations and admin tasks,
• Contribute to Definition and Documentation of processes or how-To as knowledge base articles.

Project involvement

• Actively participate in ServiceNow implementation and integration projects.
• Contribute to the testing and quality assurance processing during project rollouts.

Training

• Conduct regular training sessions for employees and contractors.
• Maintaining knowledge base articles for end users.

Requirements

• At least 4 years of experience in ServiceNow
• Good experience in OPS & ITSM
• Preferably certified in ITSM

Job Description:

• To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight.
• Polite and professional service.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, Local Area Network (“LAN”), centralized infrastructure, Wide Area Network (“WAN”), and voice services related Service Requests;
• "How-to" assistance for Customer-defined common off the shelf applications included in its standard End User Service platform images;
• Coordination for employee user account administration, activation, changes, and terminations, including:
• Password/account setup and reset (various Customer system platforms) remote access connectivity (e.g., VPN), email accounts, host IDs, password resets, customer authorized mobile devices, voice/ mail administration, telephone lines, End-to-end ownership for Incident identification, escalation, resolution, and closure as agreed.

Requirements:

• Candidate must possess at least Nitec/Higher Nitec in any field
• IT Savy, good understanding on Windows, Email system, Network Connectivity and basic L1 troubleshooting.
• Possesses good communication skills
• Able to perform in stressful environment

Details:

• On Job Training Provided

• Eligible candidate may be sponsored for:

1. Diploma in Info-Communication under reputed Polytechnic

2. Internationally recognized IT Certificates in Deskside, Network and Security

Responsibilities:

• Handling PC support, Laptop, Outlook, Windows, Mac
• Software and hardware troubleshooting
• Support on desktops, notebooks, printers, scanners hardware components
• Responsible for providing excellent support and timely service
• Rectify simple IT fault like cleaning of disk drives and jammed laser printers
• Install and uninstall of software from desktop PCs and laptops
• Any other ad-hoc tasks as assigned

Requirements:

• Minimum NITEC in any discipline
• No experince required
• Singapore Citizen only
• Training and certification provided

Job Description:

• To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight.
• Polite and professional service.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, Local Area Network (“LAN”), centralized infrastructure, Wide Area Network (“WAN”), and voice services related Service Requests;
• "How-to" assistance for Customer-defined common off the shelf applications included in its standard End User Service platform images;
• Coordination for employee user account administration, activation, changes, and terminations, including:
• Password/account setup and reset (various Customer system platforms) remote access connectivity (e.g., VPN), email accounts, host IDs, password resets, customer authorized mobile devices, voice/ mail administration, telephone lines, End-to-end ownership for Incident identification, escalation, resolution, and closure as agreed.

Requirements:

• Minimum 1 years experience in service desk or helpdesk environment
• Able to work in a team to support end-users needs in IT hardware and software issues
• Excellent interpersonal and communication skills to speak with different stakeholders and users
• Singapore citizen only
• Training and certification provided

Job Description:

• To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight.
• Polite and professional service.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, Local Area Network (“LAN”), centralized infrastructure, Wide Area Network (“WAN”), and voice services related Service Requests;
• "How-to" assistance for Customer-defined common off the shelf applications included in its standard End User Service platform images;
• Coordination for employee user account administration, activation, changes, and terminations, including:
• Password/account setup and reset (various Customer system platforms) remote access connectivity (e.g., VPN), email accounts, host IDs, password resets, customer authorized mobile devices, voice/ mail administration, telephone lines, End-to-end ownership for Incident identification, escalation, resolution, and closure as agreed.

Requirements:

• Minimum 1 years experience in service desk or helpdesk environment
• Able to work in a team to support end-users needs in IT hardware and software issues
• Excellent interpersonal and communication skills to speak with different stakeholders and users
• Singapore citizen only
• Training and certification provided

Responsibilities

• Responsible for talent acquisition and recruitment of technical role.
• Develop and implement multi-channel strategies to source candidates that meet business needs.
• Plan interview and selection procedures, including screening calls, assessments and in-person interviews.
• Identify suitable candidates and placement completion, management of all process from identification to closure.
• Maintain a database of building talent pools for current and future engagements
• Prepare the required documentation and follow through for seamless on-boarding process.

Requirements:

• Degree or Diploma in any discipline.
• 1-2 years proven excellence as a tech recruiter or in relevant position
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office applications
• Resourceful with great interpersonal skills
• Open to fresher

Desired characteristics & personality:

• Positive and highly driven team player with strong initiative and passion for challenges
• People oriented, ability to engage with candidates
• Good Negotiation and coaching skill

Roles and Responsibilities:

Project Management:

Lead and manage projects related to packaging technology from initiation to completion.

Develop project plans, timelines, and budgets to ensure successful project delivery.

Coordinate with cross-functional teams to define project scope, objectives, and deliverables.

Monitor project progress, identify risks, and implement mitigation strategies to ensure adherence to timelines and budgets.

Communicate project status updates to stakeholders, including senior management.

Packaging Assessment:

Conduct thorough assessments of packaging requirements for various products.

Evaluate packaging materials, technology, and equipment to determine the most suitable solutions.

Collaborate with internal teams and external vendors to source and procure packaging materials and equipment.

Ensure compliance with regulatory requirements and industry standards related to packaging.

Industry Knowledge:

Stay abreast of industry trends, innovations, and best practices in packaging technology.

Identify and assess emerging technologies and advancements in the packaging industry.

Build and maintain relationships with key stakeholders and industry experts to stay informed about market developments.

Provide insights and recommendations to management regarding potential opportunities and threats in the packaging technology business.

Vendor Management:

Evaluate and select vendors and suppliers for packaging materials and equipment.

Negotiate contracts and agreements with vendors to secure favorable terms and pricing.

Monitor vendor performance and address any issues or concerns in a timely manner.

Collaborate with vendors to drive innovation and continuous improvement in packaging solutions.

Quality Assurance:

Implement quality assurance processes and procedures to ensure the reliability and safety of packaging materials and equipment.

Conduct inspections and audits of packaging processes to identify areas for improvement and ensure compliance with quality standards.

Work closely with quality control teams to address any quality-related issues or deviations.

Qualifications:

5 years of experience in project management, with a focus on packaging technology and materials.

Strong knowledge of packaging materials, technology, and equipment, particularly in Pharma or Food industries.

Familiarity with regulatory requirements and industry standards for packaging.

Excellent communication, negotiation, and interpersonal skills.

Proven ability to manage multiple projects simultaneously and deliver results within deadlines and budget constraints.

Proficiency in project management tools and software.

Job Overview:

We are in search of a highly skilled Network Security Engineer to manage and enhance our network infrastructure's security. The successful candidate will be responsible for the design, implementation, and maintenance of network security solutions, ensuring the stability, reliability, and security of our network environment.

Key Responsibilities:

• Configure, and manage Cisco Catalyst Switches (IOS), Cisco Nexus Switches (NXOS), and Alcatel Lucent Switches (AOS) to maintain a secure and efficient network infrastructure.
• Implement and maintain Palo Alto and Fortinet Fortigate Firewalls for network security and access control.
• Administer Alcatel Lucent Wireless Controllers to ensure a secure and robust wireless network environment.
• Utilize SolarWinds NPM (Network Performance Monitor) and NCM (Network Configuration Manager) for network monitoring and configuration management.
• Manage and maintain ClearPass Policy Manager for network access control and policy enforcement.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 3+ years of experience in network security engineering.
• Proficiency in Cisco Catalyst Switches (IOS), Cisco Nexus Switches (NXOS), and Alcatel Lucent Switches (AOS).
• Experience in configuring and managing Palo Alto and Fortinet Fortigate Firewalls.
• Hands-on experience with Alcatel Lucent Wireless Controllers.
• Familiarity with SolarWinds NPM / NCM for network monitoring and configuration management.
• Proficient in ClearPass Policy Manager for network access control and policy enforcement.
• Knowledge of network protocols, security architectures, and best practices.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication and teamwork abilities.

Job Description:

• To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight.
• Polite and professional service.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, Local Area Network (“LAN”), centralized infrastructure, Wide Area Network (“WAN”), and voice services related Service Requests;
• "How-to" assistance for Customer-defined common off the shelf applications included in its standard End User Service platform images;
• Coordination for employee user account administration, activation, changes, and terminations, including:
• Password/account setup and reset (various Customer system platforms) remote access connectivity (e.g., VPN), email accounts, host IDs, password resets, customer authorized mobile devices, voice/ mail administration, telephone lines, End-to-end ownership for Incident identification, escalation, resolution, and closure as agreed.

Requirements:

• Able to work in a team to support end-users needs in IT hardware and software issues
• Excellent interpersonal and communication skills to speak with different stakeholders and users
• Singapore citizen only
• Training and certification provided

Job Description

This is a client facing / delivery role, working on cloud operations in the delivery team. You will execute daily cloud operations as well as cloud implementations in technical customer engagements including basic operations and administration, specific implementation projects and/or pilots in Cloud.

The ideal candidate will have experience in delivery roles and success in implementation discussions, hands-on experience with good client handling skills and good team player within the team. The candidate should also be able to provide solutions and technical expertise to fellow team members and in client accounts.

Responsibilities

• Apply technical knowledge, hands-on and customer insights to operate and administrate a cloud infrastructure
• Ensure all configuration conforms to high levels of performance, security, scalability, maintainability, and appropriate reusability and reliability upon deployment, aligning to design documentation specifications
• Ability to codify or implement/deploy configurations with the principles of automation by default in new projects with proper documentations will be advantageous
• Ability to codify or maintain cloud systems in an automated fashion using tools like Ansible, CloudFormation, Terraform etc with proper documentation will be advantageous
• Participate in Cloud Migrations for VMs using tools like CloudEndure, Azure Migrate with more than 20 VMs migration or Databases would be preferred
• Collaborate with team members to engage clients in operational meetings, discussions, process betterment and contribute to optimisations for the client’s environment
• Maintain technical skills, certifications and knowledge of market trends and competitive insights; collaborate and share with the technical community specifically in the cloud space
• Ability to resolve issues with proper resolution/documentation technically and SLAs is required for this role

Qualifications

• Professional Experience - 3+ years of success in operational/administration and deployment/migration projects in Cloud Environment
• Problem Solving. Ability to solve customer problems through cloud technologies
• Collaboration and Communication. Acknowledged helping to provide solutions to issues collaboratively, resolving conflicts and ensuring follow through with proper follow up and closure.
• Technical
• Strong technical experience with cloud infrastructures, migrations, and technology management preferred
• AWS Solution Architect Associate Certification will be advantageous.
• AWS Cloud Practitioner Certification or Azure Certified Administrator or Fundamentals is required
• Subject matter expertise in one or more of the following:
• Competitive Landscape. Knowledge of Containerisation technologies eg EKS/AKS/GKE/K8s/Openshift/Tanzu would be advantageous
• Singapore citizen only.

Overview:

The Systems Engineer, is responsible for providing SME support, which includes planning, installation and administration of Workplace Management. The responsibilities incorporate administration of Workplace environment; creating and updating company images; development of task sequences for OS deployments; reviewing procedures of daily operations and implementing new procedures to improve efficiency and adhering to best practices.

Responsibilities:

• Perform installation, configuration, testing and maintenance of endpoint hardware and images consisting of the following but not limited to: Operating System, Software/Applications, Drivers, upgrades, updates and hotfixes
• Plan, implement and support Patch Management and Software Distribution services
• Provide administration of back-end infrastructure services with focus on PC Imaging
• Support desktop and server related escalations pertaining to Workplace Management tools issues • Perform Quality Assurance testing for changes to endpoint devices
• Contribute to the streamlining of daily operational processes, such as automations
• Ensure smooth running of daily operations
• Update and maintain proper documentation and reports
• Any other ad-hoc duties as required or assigned

Requirements:

• Bachelor Degree or Diploma in Electrical/Electronic/Computer Engineering/Information System
• At least 5 years of experience in Windows Servers, Active Directory, Power Shell, Group Policy Objects and Workplace Management Tools (for e.g. HC BigFix, MS SCCM, Citrix VDI, Nexthink & etc)
• Extensive knowledge of PC Imaging Deployment, Patch Management, Software Distribution for desktop and server devices
• Ability to work in a heterogeneous environment
• Strong analysis and design background with sound documentation experience
• Experience in deployment of similar functions, such as HCL Big Fix, MS SCCM, Citrix VDI, Nexthink & etc
• Working experience with MSI technology, Application Packaging/Deployment processes and methodologies will be an added advantage
• In-depth knowledge of custom actions, scripts, scenarios based solution and regressive troubleshooting in Windows Installer Technology
• Proficient in troubleshooting skills
• Effective communication skills
• Self-driven and ability to work independently

Summary:

The 1st Level Support is required to provide 1st point of contact for customers and provide excellent customer service to address their inquiries, concerns, or complaints.

Responsibilities:

• Answering incoming calls and making outbound calls to customers.
• Manage incoming emails.
• Provide Live-Chat support.
• Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.
• Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
• Providing exceptional customer service by addressing customer needs and concerns promptly and professionally.
• Ensuring accurate and complete documentation of customer interactions and transactions in the system.
• Keeping up-to-date with product knowledge, policies, and processes to provide accurate and relevant information to customers.

Requirement:

• Minimally Nitec qualifications in any disciplines
• Minimum 1 year Customer Service Experience in technical or non-technical call center environment
• Strong customer service skills, good problem-solving skills, and the ability to work well in a team environment.
• Able to manage multiple tasks simultaneously, work under pressure, and have a flexible schedule to accommodate varying shifts.
• Basic computer skills and proficiency in typing are also important.

Responsibilities:

• Manage Data Center facility including;
• Lighting check
• Airflow check
• Ensure racks are lock
• Ensure no condensation
• Door access are in operation
• Emergency exit path is obstruction free
• No safety hazard
• Coordinate with vendor requesting to access the Data Center for any repair, upgrade, or installation of equipment.
• Daily Routine DC healthy check (Such as temperature, humility, power, server, and network switch).
• Respond to Data Center incident such as power trip, fire alarm, water leak, high temperature etc and escalate or report to relevant party/personnel.
• Cabling and troubleshooting the networking cable.
• Monitoring of Server and Network availability status.
• Monitoring of server antivirus definition ensuring up to date and escalation if not so.
• Monitoring of status of Data Center with DCIM.

Requirements:

• This require candidate to put on safety helmet, safety vest, and safety shoe.
• Must have minimum 2 years working experience as Data Center Operator

Responsibilities:

• Handling PC support, Laptop, Outlook, Windows, Mac
• Software and hardware troubleshooting
• Support on desktops, notebooks, printers, scanners hardware components
• Responsible for providing excellent support and timely service
• Rectify simple IT fault like cleaning of disk drives and jammed laser printers
• Install and uninstall of software from desktop PCs and laptops
• Any other ad-hoc tasks as assigned

Requirements:

• Minimum NITEC in any discipline
• No experince required
• Singapore Citizen only
• Training and certification provided

Job Description

This is a client facing / delivery role, working on cloud operations in the delivery team. You will execute daily cloud operations as well as cloud implementations in technical customer engagements including basic operations and administration, specific implementation projects and/or pilots in Cloud.

The ideal candidate will have experience in delivery roles and success in implementation discussions, hands-on experience with good client handling skills and good team player within the team. The candidate should also be able to provide solutions and technical expertise to fellow team members and in client accounts.

Responsibilities

• Apply technical knowledge, hands-on and customer insights to operate and administrate a cloud infrastructure
• Ensure all configuration conforms to high levels of performance, security, scalability, maintainability, and appropriate reusability and reliability upon deployment, aligning to design documentation specifications
• Ability to codify or implement/deploy configurations with the principles of automation by default in new projects with proper documentations will be advantageous
• Ability to codify or maintain cloud systems in an automated fashion using tools like Ansible, CloudFormation, Terraform etc with proper documentation will be advantageous
• Participate in Cloud Migrations for VMs using tools like CloudEndure, Azure Migrate with more than 20 VMs migration or Databases would be preferred
• Collaborate with team members to engage clients in operational meetings, discussions, process betterment and contribute to optimisations for the client’s environment
• Maintain technical skills, certifications and knowledge of market trends and competitive insights; collaborate and share with the technical community specifically in the cloud space
• Ability to resolve issues with proper resolution/documentation technically and SLAs is required for this role

Qualifications

• Professional Experience - 3+ years of success in operational/administration and deployment/migration projects in Cloud Environment
• Problem Solving. Ability to solve customer problems through cloud technologies
• Collaboration and Communication. Acknowledged helping to provide solutions to issues collaboratively, resolving conflicts and ensuring follow through with proper follow up and closure.
• Technical
• Strong technical experience with cloud infrastructures, migrations, and technology management preferred
• AWS Solution Architect Associate Certification will be advantageous.
• AWS Cloud Practitioner Certification or Azure Certified Administrator or Fundamentals is required
• Subject matter expertise in one or more of the following:
• Competitive Landscape. Knowledge of Containerisation technologies eg EKS/AKS/GKE/K8s/Openshift/Tanzu would be advantageous
• Singapore citizen only.

Responsibilities

• Set-up, maintain and update project employees’ files to ensure all data are up to date
• Prepare, coordinate, and conduct on-boarding and off-boarding for project employees
• Attend to project employees’ queries and provide HR assistance (benefits administration,
• timesheet management, claims and other HR matters)
• Maintain and enforce good documentation practise across the team, implement new
• procedures and workflows
• Perform data reconciliation, trend analysis and produce analytic and progress reports in
• support of business operations
• Collate project employees’ performance feedback from client
• Assist the team with ad-hoc operational priorities as and when required e.g., coordination of
• ART kits delivery and receipts, collation of test results)

Requirements:

• Nitec in any disciplines
• Good knowledge of documentation practice and project management
• Strong communication and written skills
• Familiar with Microsoft and Data Analytics Tool. Working knowledge with
• SharePoint a big plus

erince in VLOOKUP required

Responsibilities

• Responsible for talent acquisition and recruitment of technical role.
• Develop and implement multi-channel strategies to source candidates that meet business needs.
• Plan interview and selection procedures, including screening calls, assessments and in-person interviews.
• Identify suitable candidates and placement completion, management of all process from identification to closure.
• Maintain a database of building talent pools for current and future engagements
• Prepare the required documentation and follow through for seamless on-boarding process.

Requirements:

• Degree or Diploma in any discipline.
• 1-2 years proven excellence as a tech recruiter or in relevant position
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office applications
• Resourceful with great interpersonal skills
• Open to fresher

Desired characteristics & personality:

• Positive and highly driven team player with strong initiative and passion for challenges
• People oriented, ability to engage with candidates
• Good Negotiation and coaching skill

Responsibilities:

• Lead a delivery team of 2-5 people for project implementation, provide technical guidance and participate in code writing, solve architecture, and design issues, ensure system quality and maintainability, and ensure project technical risks are controlled.
• Lead and facilitate information gathering sessions to validate business cases, gather and document business and functional objectives
• Implement architecture by building components and custom designs; prototyping; data migration; maintaining technical integrity and consistency; documenting system
• Validate system performance by developing and conducting test scripts; completing bug fixes
• Reviewing the work of other developers with feedback for improvement (if applicable)
• Increase organization effectiveness by identifying opportunities to leverage solutions to other engagements
• Enhance overall team accomplishments and competence by planning delivery of solutions; answer technical and procedural questions for less-experienced team members; teach improved processes; mentor team members
• Improve information usefulness by tracking emerging technologies; evaluating their applicability to business goals and operational requirements
• Contribute as a team member to an operational, integration or application architecture requirements, design, implementation, or on-going operations deliverables.

Requirements:

• Degree in Computer Science or Engineering or equivalent work experience
• At least 4-6 years relevant working experience including expertise in Java/J2EE, Spring, Hibernate, Angular JS, Tomcat
• Experience in leading a team of developers (4-5 developers)
• Possess strong technical knowledge in Java/JEE in design, development and maintenance of application systems
• Knowledge of Microservices patterns and architecture
• Knowledge of Restful APIs and integration patterns
• Professional experience with n-tier application architectures development, service oriented architectures and XML
• Experience with deployments to cloud infrastructure such as AWS, Azure, or Google Cloud
• Experience with automated testing e.g Junit, Selenium etc
• Knowledge of CI/CD, DevOps/DevSecOps would be an added advantage
• Thirsty for knowledge and keen to explore new technologies
• In-depth knowledge of NewGen product will be an advantage
• Excellent communication skills and strong analytical and conceptual skill

Key Responsibilities

• Provide technical support for network infrastructure, including routers, switches, firewalls, and other network equipment.
• Install, configure, and maintain network systems and equipment.
• Monitor network performance and troubleshoot issues as needed.
• Collaborate with other team members to ensure the network infrastructure meets the needs of the organization.
• Handle administration work and other adhoc projects
• Need to be on standby for weekends activities

Qualifications

• Minimum of 3 years of experience in a similar role.
• Strong knowledge of network infrastructure, including routers, switches, firewalls, and other network equipment.
• Experience with network protocols, including TCP/IP, DNS, and DHCP.
• Excellent problem-solving and troubleshooting skills.

Job Description:

• To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight.
• Polite and professional service.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, Local Area Network (“LAN”), centralized infrastructure, Wide Area Network (“WAN”), and voice services related Service Requests;
• "How-to" assistance for Customer-defined common off the shelf applications included in its standard End User Service platform images;
• Coordination for employee user account administration, activation, changes, and terminations, including:
• Password/account setup and reset (various Customer system platforms) remote access connectivity (e.g., VPN), email accounts, host IDs, password resets, customer authorized mobile devices, voice/ mail administration, telephone lines, End-to-end ownership for Incident identification, escalation, resolution, and closure as agreed.

Requirements:

• Able to work in a team to support end-users needs in IT hardware and software issues
• Excellent interpersonal and communication skills to speak with different stakeholders and users
• Singapore citizen only
• Training and certification provided

Job Description:

• To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight.
• Polite and professional service.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, Local Area Network (“LAN”), centralized infrastructure, Wide Area Network (“WAN”), and voice services related Service Requests;
• "How-to" assistance for Customer-defined common off the shelf applications included in its standard End User Service platform images;
• Coordination for employee user account administration, activation, changes, and terminations, including:
• Password/account setup and reset (various Customer system platforms) remote access connectivity (e.g., VPN), email accounts, host IDs, password resets, customer authorized mobile devices, voice/ mail administration, telephone lines, End-to-end ownership for Incident identification, escalation, resolution, and closure as agreed.

Requirements:

• Able to work in a team to support end-users needs in IT hardware and software issues
• Excellent interpersonal and communication skills to speak with different stakeholders and users
• Singapore citizen only
• Training and certification provided

1. Incident Management

• To log all incidents (either via phone or email) into the Incident Management System and taking ownership of incidents and service requests from end user and ensure follow up and resolving the tickets within agreed SLA timeline
• Provide 1st level support and resolution to technical issues involving desktop clients, standard and client applications, and hardware issue
• Provide technical service to end users, troubleshooting issues related to personal computers, applications and IP phones
• Perform remote assistance through diagnostic techniques and pertinent questions
• To follow through all the necessary escalation to L2 or 3rd Party hardware vendor and also to Team Lead
• Single point of contact between end-users, next level support until issue is resolved
• To ensure all the information entered into the Incident Management System are accurate and complete

2. Asset Management

• Setup of new desktops and laptops in accordance to organisation policy
• Ensure all desktops / laptops and IT peripherals deployed are in working condition else rectification to be done
• Ensure the accuracy of the asset information such as all are tagged and recorded into the asset database accompanied by necessary form duly signed
• Report any discrepancy of data to Team Lead

3. Desktop Software/Patch Management

• To assist in the testing and rollout of the software / patches to all desktops / laptops
• Work closely and provide technical support to other IT teams as required
• Provide daily /weekly/ monthly update on the progress

4. Job Request

• Understand the user requirement, provide recommendation and solution to the user within SLA
• Provide timely updates on the status of the request assigned

5. Miscellaneous

• Primary support for data centre facility management
• Secondary network support with focus on data point provisioning
• Level-1 network troubleshooting for CCTV and IP Unified communication
• Perform administrative and other tasks as deemed necessary by the Team Lead

Required qualifications:

• Be empathetic and possess a strong focus on customer service
• Possess outstanding interpersonal and communication skills
• Strong knowledge of Windows OS platforms
• Ability to work individually and within a team
• Strong organizational and managerial skills and detail-oriented work ethic

Job Description:

• To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight.
• Polite and professional service.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, Local Area Network (“LAN”), centralized infrastructure, Wide Area Network (“WAN”), and voice services related Service Requests;
• "How-to" assistance for Customer-defined common off the shelf applications included in its standard End User Service platform images;
• Coordination for employee user account administration, activation, changes, and terminations, including:
• Password/account setup and reset (various Customer system platforms) remote access connectivity (e.g., VPN), email accounts, host IDs, password resets, customer authorized mobile devices, voice/ mail administration, telephone lines, End-to-end ownership for Incident identification, escalation, resolution, and closure as agreed.

Requirements:

• Able to work in a team to support end-users needs in IT hardware and software issues
• Excellent interpersonal and communication skills to speak with different stakeholders and users
• Singapore citizen only
• Training and certification provided