Total 179 job vacancies by Alphaeus Pte. Ltd.

Job Description:

• To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight.
• Polite and professional service.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, Local Area Network (“LAN”), centralized infrastructure, Wide Area Network (“WAN”), and voice services related Service Requests;
• "How-to" assistance for Customer-defined common off the shelf applications included in its standard End User Service platform images;
• Coordination for employee user account administration, activation, changes, and terminations, including:
• Password/account setup and reset (various Customer system platforms) remote access connectivity (e.g., VPN), email accounts, host IDs, password resets, customer authorized mobile devices, voice/ mail administration, telephone lines, End-to-end ownership for Incident identification, escalation, resolution, and closure as agreed.

Requirements:

• Candidate must possess at least Nitec/Higher Nitec in any field
• IT Savy, good understanding on Windows, Email system, Network Connectivity and basic L1 troubleshooting.
• Possesses good communication skills
• Able to perform in stressful environment

Details:

• On Job Training Provided

• Eligible candidate may be sponsored for:

1. Diploma in Info-Communication under reputed Polytechnic

2. Internationally recognized IT Certificates in Deskside, Network and Security

RESPONSIBILITIES AND RESULTS:

• Answering incoming calls and making outbound calls to customers or clients.
• Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
• Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.
• Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
• Providing exceptional customer service by addressing customer needs and concerns promptly and professionally.
• Ensuring accurate and complete documentation of customer interactions and transactions in the system.
• Keeping up to date with product knowledge, policies, and processes to provide accurate and relevant information to customers.

Requirement

• Minimally Nitec qualifications in any disciplines
• Minimum 1 year Customer Service Experience in technical or non-technical call center environment.
• Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.
• Excellent communication skills, strong customer service skills, good problem-solving skills, and the ability to work well in a team environment.
• Able to manage multiple tasks simultaneously, work under pressure, and have a flexible schedule to accommodate varying shifts.
• Singapore citizen only.

Job Description:

• To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight.
• Polite and professional service.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, Local Area Network (“LAN”), centralized infrastructure, Wide Area Network (“WAN”), and voice services related Service Requests;
• "How-to" assistance for Customer-defined common off the shelf applications included in its standard End User Service platform images;
• Coordination for employee user account administration, activation, changes, and terminations, including:
• Password/account setup and reset (various Customer system platforms) remote access connectivity (e.g., VPN), email accounts, host IDs, password resets, customer authorized mobile devices, voice/ mail administration, telephone lines, End-to-end ownership for Incident identification, escalation, resolution, and closure as agreed.

Requirements:

• Able to work in a team to support end-users needs in IT hardware and software issues
• Excellent interpersonal and communication skills to speak with different stakeholders and users
• Singapore citizen only
• Training and certification provided

KEY RESPONSIBILITIES AND RESULTS

• Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
• Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
• Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
• Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
• Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
• Handle initial classification/ prioritization of the incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.

Requirement

• Min Diploma in IT related fields
• Min 1 year End user support experience, Desktop or Technical Service Desk. Customer Service Experience in non tech call center environment will not be considered.
• Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.

Operating Hours:

Mon-Fri: 08:30 AM to 6:00 PM

Sat/Sun/PH: Need to rotate to cover alt Sat/Sun/ PH from 08:30 AM to 6:00 PM.

Job Description:

• To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight.
• Polite and professional service.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, Local Area Network (“LAN”), centralized infrastructure, Wide Area Network (“WAN”), and voice services related Service Requests;
• "How-to" assistance for Customer-defined common off the shelf applications included in its standard End User Service platform images;
• Coordination for employee user account administration, activation, changes, and terminations, including:
• Password/account setup and reset (various Customer system platforms) remote access connectivity (e.g., VPN), email accounts, host IDs, password resets, customer authorized mobile devices, voice/ mail administration, telephone lines, End-to-end ownership for Incident identification, escalation, resolution, and closure as agreed.

Requirements:

• Minimum 1 years experience in service desk or helpdesk environment
• Able to work in a team to support end-users needs in IT hardware and software issues
• Excellent interpersonal and communication skills to speak with different stakeholders and users
• Singapore citizen only
• Training and certification provided

Summary:

The 1st Level Support is required to provide 1st point of contact for customers and provide excellent customer service to address their inquiries, concerns, or complaints.

Responsibilities:

• Answering incoming calls and making outbound calls to customers.
• Manage incoming emails.
• Provide Live-Chat support.
• Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.
• Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
• Providing exceptional customer service by addressing customer needs and concerns promptly and professionally.
• Ensuring accurate and complete documentation of customer interactions and transactions in the system.
• Keeping up-to-date with product knowledge, policies, and processes to provide accurate and relevant information to customers.

Requirement:

• Minimally Nitec qualifications in any disciplines
• Minimum 1 year Customer Service Experience in technical or non-technical call center environment
• Strong customer service skills, good problem-solving skills, and the ability to work well in a team environment.
• Able to manage multiple tasks simultaneously, work under pressure, and have a flexible schedule to accommodate varying shifts.
• Basic computer skills and proficiency in typing are also important.

Responsibilities:

• Lead a delivery team of 2-5 people for project implementation, provide technical guidance and participate in code writing, solve architecture, and design issues, ensure system quality and maintainability, and ensure project technical risks are controlled.
• Lead and facilitate information gathering sessions to validate business cases, gather and document business and functional objectives
• Implement architecture by building components and custom designs; prototyping; data migration; maintaining technical integrity and consistency; documenting system
• Validate system performance by developing and conducting test scripts; completing bug fixes
• Reviewing the work of other developers with feedback for improvement (if applicable)
• Increase organization effectiveness by identifying opportunities to leverage solutions to other engagements
• Enhance overall team accomplishments and competence by planning delivery of solutions; answer technical and procedural questions for less-experienced team members; teach improved processes; mentor team members
• Improve information usefulness by tracking emerging technologies; evaluating their applicability to business goals and operational requirements
• Contribute as a team member to an operational, integration or application architecture requirements, design, implementation, or on-going operations deliverables.

Requirements:

• Degree in Computer Science or Engineering or equivalent work experience
• At least 4-6 years relevant working experience including expertise in Java/J2EE, Spring, Hibernate, Angular JS, Tomcat
• Experience in leading a team of developers (4-5 developers)
• Possess strong technical knowledge in Java/JEE in design, development and maintenance of application systems
• Knowledge of Microservices patterns and architecture
• Knowledge of Restful APIs and integration patterns
• Professional experience with n-tier application architectures development, service oriented architectures and XML
• Experience with deployments to cloud infrastructure such as AWS, Azure, or Google Cloud
• Experience with automated testing e.g Junit, Selenium etc
• Knowledge of CI/CD, DevOps/DevSecOps would be an added advantage
• Thirsty for knowledge and keen to explore new technologies
• In-depth knowledge of NewGen product will be an advantage
• Excellent communication skills and strong analytical and conceptual skill

Job Description:

• To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight.
• Polite and professional service.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, Local Area Network (“LAN”), centralized infrastructure, Wide Area Network (“WAN”), and voice services related Service Requests;
• "How-to" assistance for Customer-defined common off the shelf applications included in its standard End User Service platform images;
• Coordination for employee user account administration, activation, changes, and terminations, including:
• Password/account setup and reset (various Customer system platforms) remote access connectivity (e.g., VPN), email accounts, host IDs, password resets, customer authorized mobile devices, voice/ mail administration, telephone lines, End-to-end ownership for Incident identification, escalation, resolution, and closure as agreed.

Requirements:

• Able to work in a team to support end-users needs in IT hardware and software issues
• Excellent interpersonal and communication skills to speak with different stakeholders and users
• Singapore citizen only
• Training and certification provided

Responsibilities:

• Performing onsite hardware replacement including,
• Laptop/Desktop/All-in-one motherboard replacement
• Laptop/All-in-one LCD replacement
• HDD/SSD replacement, including reloading Windows-based operating system and drivers
• System Chassis replacement Eg. Palmrest, LCD cover, Keyboard, Touchscreen assembly
• Identify and troubleshoot PC fault symptoms like No post, No Power, No Boot, No Display, and other intermittent issues
• Provide technical support to the end users
• Ad-hoc as per assigned.

Requirements:

• Min Nitec in any discipline
• Good time management
• Good English verbal communication skills
• Process-orientated
• Preferably HPE Certified, Dell Certified or Lenovo-Certif
• Travelling required - Willing to commute to several customer sites in a day

Job Description

• Dispatch - Responsible for the installation and daily operations support for facility management of client platforms to meet agreed business needs & service levels.
• Perform troubleshooting for client platform related problems
• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Perform service request related to client platforms.
• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.
• Involve in client platform implementation/upgrade project.

Requirements:

• Minimum NITEC in any discipline
• 1-2 years of experince required

Responsibilities:

• Handling PC support, Laptop, Outlook, Windows, Mac
• Software and hardware troubleshooting
• Support on desktops, notebooks, printers, scanners hardware components
• Responsible for providing excellent support and timely service
• Rectify simple IT fault like cleaning of disk drives and jammed laser printers
• Install and uninstall of software from desktop PCs and laptops
• Any other ad-hoc tasks as assigned

Requirements:

• Minimum NITEC in any discipline
• No experince required
• Singapore Citizen only
• Training and certification provided

Responsibilities:

• Handling PC support, Laptop, Outlook, Windows, Mac
• Software and hardware troubleshooting
• Support on desktops, notebooks, printers, scanners hardware components
• Responsible for providing excellent support and timely service
• Rectify simple IT fault like cleaning of disk drives and jammed laser printers
• Install and uninstall of software from desktop PCs and laptops
• Any other ad-hoc tasks as assigned

Requirements:

• Minimum NITEC in any discipline
• No experince required
• Singapore Citizen only
• Training and certification provided

Job Description:

• To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight.
• Polite and professional service.
• Prompt response to queries via voicemail / email / fax.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, Local Area Network (“LAN”), centralized infrastructure, Wide Area Network (“WAN”), and voice services related Service Requests;
• "How-to" assistance for Customer-defined common off the shelf applications included in its standard End User Service platform images;
• Coordination for employee user account administration, activation, changes, and terminations, including:
• Password/account setup and reset (various Customer system platforms) remote access connectivity (e.g., VPN), email accounts, host IDs, password resets, customer authorized mobile devices, voice/ mail administration, telephone lines, End-to-end ownership for Incident identification, escalation, resolution, and closure as agreed.

Requirements:

• Minimum 1 years experience in service desk or helpdesk environment
• Able to work in a team to support end-users needs in IT hardware and software issues
• Excellent interpersonal and communication skills to speak with different stakeholders and users
• Singapore citizen only
• Training and certification provided

Responsibilities

Operations Support

• Be responsible for Operations of our ServiceNow Platforms, accordingly to our global operation rules / processes: This includes: Incident management, Platform Upgrades, Release Mgmt, Health checks, Security Checks,
• Ensure proper Platform Administration and admin requests OLA fulfillment.
• Assist in troubleshooting issues and errors within the ServiceNow platform.
• Weekly report to our Global Operation Group leader.
• Contribution to SRE (Site Reliability Engineering) activities:
• Contribute within the Global Operation team to SRE activities, aiming at improving operations effectiveness, and improvement of monitoring, automation of operations and admin tasks,
• Contribute to Definition and Documentation of processes or how-To as knowledge base articles.

Project involvement

• Actively participate in ServiceNow implementation and integration projects.
• Contribute to the testing and quality assurance processing during project rollouts.

Training

• Conduct regular training sessions for employees and contractors.
• Maintaining knowledge base articles for end users.

Requirements

• At least 4 years of experience in ServiceNow
• Good experience in OPS & ITSM
• Preferably certified in ITSM

Scope of Service

a. Provide operations and maintenance support.

b. Respond timely to users’ queries.

c. Troubleshoot to resolve issues in a timely manner.

d. Work closely with the team to track issues till closure.

e. Support implementation of new product features.

Work Experience

a. The Application SO shall have at least a Diploma, with at least three (3) years’ experience as a Business Analyst, Support Officer or equivalent in Agile projects.

b. Application SO who graduated from Business School, Computer Science, Information Technology, and other Engineering discipline would be advantageous.

Technical Skillset

a. Application SO with knowledge and experience in Salesforce, SaaS, CRM will be an added advantage.

b. Application SO with knowledge and experience in AWS, APEX coding and DevOps will be an advantage.

General Skillset

c. Application SO with strong analytical, conceptualisation and problem-solving skills will be an added advantage.

d. Application SO with strong verbal and written communication skills in stakeholders’ engagement will be an advantage.

e. Application Support Officer with the ability to track IT related expenses and payment will be an advantage.

Scope of Service

a. Elicit, analyse, and document business and information needs which can be supported by the proposed platform as user stories.

b. Develop project plans, including defining project scope, goals, and deliverables.

c. Develop a prototype or perform data analysis in support of the business needs using any digital means available, such as python, R and Tableau

d. Engage with stakeholders to ensure alignment on project objectives and progress.

e. Perform continuous iteration as required, ensuring that project deliverables meet quality standards and adhere to project requirements.

Work Experience

a. Candidate should have at least a Diploma, with at least one (1) year of experience in data science, AI, business analytics, statistics or/and data discovery and modelling.

Technical Skillset

a. A customer-oriented mindset, with strong analytical and critical thinking skills.

b. Experience in developing prototypes of digital systems using low code platforms, visual mock-ups, wireframe, etc.

c. Able to perform primary and secondary research to inform the design of a product, process or service journey by understanding user behaviours, needs and goals.

d. IT product management skills will be an added advantage.

e. Able to effectively facilitate and collaborate with stakeholders.

f. A team player who can work independently.

g. Self-motivated and resourceful.

h. Keen interest in the latest technologies.

General Skillset

a. Digital BA (Technical) with strong analytical, conceptualisation and problem-solving skills will be an added advantage.

b. Digital BA (Technical) with strong verbal and written communication skills in stakeholders’ engagement will be an advantage.

1.1 Scope of Service

a. Project Planning: Developing project plans, including defining project scope, goals, and deliverables.

b. Resource Management: Allocating resources, including personnel, time, and budget, to ensure project success.

c. Risk Management: Identifying and mitigating potential risks that could impact project timelines and deliverables.

d. Stakeholder Communication: Engaging with stakeholders to ensure alignment on project objectives and progress.

e. Quality Management: Ensuring that project deliverables meet quality standards and adhere to project requirements.

f. Project Monitoring and Control: Tracking project progress, identifying variances, and implementing corrective actions as needed.

g. Budgeting and Resource Allocation: Estimating project costs, creating a budget, and allocating resources effectively to ensure project success within the allocated budget.

h. Documentation Management: Maintaining accurate project documentation, including project plans, schedules, meeting minutes, and other relevant records.

1.2 Work Experience

a. Candidate shall have at least a Diploma, with at least five (5) years’ of IT Application PM experience and possess Certified Scrum Master certification.

b. PM with recent relevant experience in Vendor and Contract Management, Change Management / Service Request Management, Problem / Incident Management and project operations will be an added advantage.

c. PM with recent relevant experience in supporting Government Projects will be an added advantage.

1.3 Technical Skillset

a. PM with experience in supporting Salesforce, SaaS, CRM will be an added advantage.

b. PM with experience in Agile methodology will be an added advantage.

c. PM with relevant experience in AWS, APEX coding and DevOps will be an advantage.

1.4 General Skillset

a. PM with recent exposure in managing project budget, timeline as well as scope will be an added advantage.

b. PM with experience in supporting applications operations will be an added advantage.

c. PM with strong communication skills, good writing skills and analytic skillset will be an added advantage.

d. PM with relevant CRM domain knowledge will be an added advantage.

Scope of Service

a. Advise on viability, feasibility, and impact of policy/business changes on systems.

b. Elicit, analyse, and document business and information needs which can be supported by the proposed platform as user stories.

c. Translate business requirements into technical requirements.

d. Participates in product backlog creation, Product Backlog refinement, and sprint planning with Product Owner and Project Team.

e. Works with Project Teams to resolve issues and ensure defects are rectified according to requirements specifications timely.

Work Experience

a. The BA shall have at least a Diploma, with at least three (3) years’ experience as a Business Analyst, Scrum Master, Product Owner or equivalent in Agile projects.

b. The BA shall be a Certified Scrum Product Owner or Certified Scrum Master or equivalent.

c. BAs who graduated from Business School, Computer Science, Information Technology, and other Engineering discipline would be advantageous.

Technical Skillset

a. BA with knowledge and experience in Salesforce, SaaS, CRM will be an added advantage.

b. BA with knowledge and experience in AWS, APEX coding and DevOps will be an advantage.

General Skillset

a. BA with strong analytical, conceptualisation and problem-solving skills will be an added advantage.

b. BA with ability to thrive in a highly agile and iterative environment and translate business requirements into user journeys and technical requirements.

c. Be efficient in the documentation of minutes for requirement studies and functional requirements specifications.

d. BA with experience in applying Design Thinking principles from ideation to the completion of the project will be an advantage.

e. BA with experience in developing prototypes using visual mock-ups, wireframe, etc.

f. BA with experience in defining the user interface and user experience of the product will be an advantage.

g. BA with change management skills to facilitate the users to product adoption and new ways of working will be an advantage.

h. BA with strong verbal and written communication skills in stakeholders’ engagement will be an advantage.

Responsibilities:

• Lead a delivery team of 2-5 people for project implementation, provide technical guidance and participate in code writing, solve architecture, and design issues, ensure system quality and maintainability, and ensure project technical risks are controlled.
• Lead and facilitate information gathering sessions to validate business cases, gather and document business and functional objectives
• Implement architecture by building components and custom designs; prototyping; data migration; maintaining technical integrity and consistency; documenting system
• Validate system performance by developing and conducting test scripts; completing bug fixes
• Reviewing the work of other developers with feedback for improvement (if applicable)
• Increase organization effectiveness by identifying opportunities to leverage solutions to other engagements
• Enhance overall team accomplishments and competence by planning delivery of solutions; answer technical and procedural questions for less-experienced team members; teach improved processes; mentor team members
• Improve information usefulness by tracking emerging technologies; evaluating their applicability to business goals and operational requirements
• Contribute as a team member to an operational, integration or application architecture requirements, design, implementation, or on-going operations deliverables.

Requirements:

• Degree in Computer Science or Engineering or equivalent work experience
• At least 4-6 years relevant working experience including expertise in Java/J2EE, Spring, Hibernate, Angular JS, Tomcat
• Experience in leading a team of developers (4-5 developers)
• Possess strong technical knowledge in Java/JEE in design, development and maintenance of application systems
• Knowledge of Microservices patterns and architecture
• Knowledge of Restful APIs and integration patterns
• Professional experience with n-tier application architectures development, service oriented architectures and XML
• Experience with deployments to cloud infrastructure such as AWS, Azure, or Google Cloud
• Experience with automated testing e.g Junit, Selenium etc
• Knowledge of CI/CD, DevOps/DevSecOps would be an added advantage
• Thirsty for knowledge and keen to explore new technologies
• In-depth knowledge of NewGen product will be an advantage
• Excellent communication skills and strong analytical and conceptual skill

Roles & Responsibilities

Oracle:

Oracle RAC (Real Application Clusters)/ASM (Automatic Storage Management)/OGG (Oracle Golden Gate)/Exadata/ODA

• Has minimally 2+ years’ experience in Oracle Database Management (12c/19c)
• Experience in Backup/Recovery
• Proven expertise in supporting Grid Infrastructure (Clusterware, ASM, Disk Groups
• Installation, Configuration, administration and operations support of Oracle Golden Gate
• Knowledge in supporting Exadata and ODA
• Troubleshooting of Performance and tuning problems in Oracle database using tools like AWR, ADDM
• Install, configure and manage oracle on Unix will be an added advantage
• Provide continuous monitoring, troubleshooting, historical and real time performance monitoring of the oracle
• Strong experience of RMAN, GRID control
• Experience evaluating and installing new software releases, patches and system upgrades
• Knowledge and understanding of all aspects of database tuning: software configuration, memory usage, data access, SQL and physical storage
• Establish and maintain documentation and standards
• Knowledge of Oracle PL/SQL, Linux shell scripting/PowerShell.

MSQL:

• 2+ years of experience in database management support in MS SQL Server environments
• Strong experience in Database Administration in SQL Server (2014, 2016, 2017)
• Experience on Clustering, database mirroring, replication and log shipping configuring and troubleshoot issues
• Experience in troubleshooting and resolving database integrity issues, performance issues, blocking and deadlocking issues
• Experience in performance tuning, query optimization, using performance monitor, SQL profiler and other related monitoring
• Ability to detect and troubleshoot SQL server related CPU, memory, I/O, disk space and other resource contention
• Strong knowledge of backups, restore, recovery models, database shrink operations, DBCC commands
• Expert experience in implementing operational automation
• Knowledge of SQL server tools (profiler, SSMS, DAC)
• Strong knowledge of indexes, index management, integrity checks, configuration, patching, statistics, created and managed effectively
• SQL database operational support
• Solid acquaintance with windows server, security delegation, SPNs, storage components
• Configure and maintain dataset server and processes including monitoring of system health and performance
• Experienced in CIS hardening is an added advantage

Education Qualification

• Bachelor’s Degree in Computer Science, Computing, Engineering, IT or equivalent.

Primary Purpose

• Responsible for the day-to-day operational aspects of database administration to meet the business needs and service level

Traits

• Good knowledge of Windows Platform and Linux Platforms such as RedHat and Oracle Linux.
• Good planning and coordination skills.
• Good writing and verbal communication skills.
• Good team player, responsible and conscientious.
• Resourceful, independent, responsive and pro-active
• Assume ownership of database related problems; pursue problem resolution and root cause analysis
• Previous experience with government sector is preferred

About the Role:

The Senior Project Manager holds the responsibility for delivering services to customers in alignment with contractual commitments. Leading a team of engineers with diverse technological and domain skillsets, the Snr Project Manager ensures the effective and efficient development, implementation, and continuous operations and maintenance of projects to meet contractual obligations. This involves managing stakeholders, internal project teams, subcontractors/vendors, as well as overseeing time, budget, schedule, and risk to fulfill our commitments to customers. In the context of development projects, the Snr Project Manager is anticipated to possess knowledge of the SDLC methodology necessary to guide the implementation process. Additionally, the incumbent is expected to collaborate with other functional groups such as finance, legal, PMO, and procurement.

Job Responsibilities:

• Develop implementation strategies to achieve key project milestones, including delivery, tests, and payment goals.
• Create Project Management Plans, incorporating risk management practices for effective project management and delivery.
• Ensure the delivery of projects and products meets the required quality standards. Oversee testing and technical governance in alignment with internal standards and contractual obligations.
• Manage and forecast project financials to ensure project profitability.
• Lead and manage project team members, subcontractors, and vendors to achieve on-schedule and cost-effective project delivery while meeting requirements.
• Manage vendors, including procurement and contract management, ensuring alignment with customer obligations and prudent mitigation of gaps.
• Initiate, organize, and attend project meetings with customers, keeping project teams fully informed about progress, tasks, action plans, and deadlines.
• Anticipate, manage, and resolve issues, risks, dependencies, and impediments that may impact successful project delivery.
• Ensure accurate and timely project progress reporting to all stakeholders and project teams.
• Practice effective stakeholder management to set the right expectations throughout the project.
• Stay informed about relevant technological developments to enhance effectiveness in the role.
• Perform any other ad-hoc duties as required or assigned.

Job Requirements:

• Hold a Bachelor’s Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology, or equivalent.
• Possess over 7 years of experience in Project Management of large-scale projects, with preferred technical knowledge in Microsoft Dynamics CRM/AX, .Net, Java, J2EE, Application Servers, Databases, etc.
• Demonstrate a customer-oriented and team player mindset, effectively leading and motivating team members towards common objectives.
• Be a self-starter capable of working under pressure and tight schedules, maintaining a positive and proactive attitude to anticipate challenges and resolve issues.
• Exhibit strong competency and experience in managing and motivating multi-disciplinary teams.
• Demonstrate proficiency with Microsoft Project or other project management reporting tools.
• Preferably hold certifications in Project Management, such as PMP and CITPM, and certifications in Agile, such as Scrum master or PMI Agile.
• Possess effective communication and presentation skills, both written and oral.

Key Responsibilities:

• Implement and manage Windows-based infrastructure and associated technologies.
• Monitor and maintain the health, performance, and security of Windows servers and systems.
• Administer Active Directory, Group Policy, DNS, DHCP, and related services.
• Configure and troubleshoot Hypervisor Nutanix virtualization platforms (e.g., VMware, Hyper-V).
• Install, configure, and manage Windows servers and services, including IIS, SQL Server, Exchange 2019 and Skype 2019
• Collaborate with cross-functional teams to implement and support enterprise-wide solutions.
• Perform routine system and application updates, patches, and upgrades.
• Develop and maintain documentation related to system configurations, processes, and procedures.
• Provide level 2 and level 3 support for Windows-related issues.
• Participate in on-call rotation for after-hours support as needed.

Qualifications:

• Bachelor's degree in a relevant field.
• At least 3 to 5 years of experience in administering Windows-based systems and infrastructure.
• Proficiency in Windows Server operating systems (2019).
• Strong understanding of Active Directory, Group Policy, DNS, and DHCP.
• Experience with virtualization platforms such as VMware and Hyper-V.
• Knowledge of scripting languages (e.g., PowerShell) for automation and scripting tasks.
• Familiarity with monitoring tools and systems management solutions.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal abilities.
• Certifications such as MCSE, MCSA, or equivalent are a plus.

Additional Preferred Skills:

The ideal candidate will also possess experience or exposure to the following technologies:

• Microsoft System Center Suite (SCVMM, SCOM, SCCM, WSUS)
• Exchange 2019 and Skype 2019 administration
• Netbackup 10.x and Data Domain for backup and recovery solutions
• Nutanix HCI for virtualization and storage solutions
• NESSUS for vulnerability assessment
• F5 load balancers and RSA security solutions
• Splunk for log management and data analysis

This role requires a dynamic individual who can handle complex hybrid IT environments, ensuring the stability, security and optimal performance of Windows systems while having the potential to expand and manage a diverse set of technologies.

If you possess these skills and are looking for a challenging and rewarding opportunity, we encourage you to apply and become a part of our innovative team.

Responsibilities:

• Install new and/or rebuild infrastructure, server, storage, hardware appliances, services, settings, in accordance to customer’s requirement that complies with audit processes.
• Maintain Standard Operating Procedure, together with the customer to ensure the processes are in line and up to date as necessary.
• Perform daily system checks and monitoring and to highlight if any abnormalities are found.
• Ensure that backups are running and send off the media off site as necessary
• Create, Change, Delete users accounts as per request.
• Perform monthly and ad-hoc patching as necessary for the various servers that are covered under the contract.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
• Perform monthly performance reporting and capturing of server health statistics to assist with capacity planning.
• Perform level 1 troubleshooting and maintenance for storage. Work with level 2 storage teams for more in depth troubleshooting and/or deployment of new storage
• Work on any other server related requests as and when needed.
• Perform escort of vendors as necessary within the customer’s premises
• Rotating standby to work on night or weekend tasks when required.

Required Skillsets:

• Microsoft AD
• VMware
• Veritas Netbackup
• McAfee Endpoint
• Redhat RHEL
• Solarwinds

Qualifications:

• Diploma/Bachelor Degree in IT related discipline
• At least 3 years of relevant experience.

Responsibilities:

• Performing onsite hardware replacement including,
• Laptop/Desktop/All-in-one motherboard replacement
• Laptop/All-in-one LCD replacement
• HDD/SSD replacement, including reloading Windows-based operating system and drivers
• System Chassis replacement Eg. Palmrest, LCD cover, Keyboard, Touchscreen assembly
• Identify and troubleshoot PC fault symptoms like No post, No Power, No Boot, No Display, and other intermittent issues
• Provide technical support to the end users
• Ad-hoc as per assigned.

Requirements:

• Min Nitec in any discipline
• Good time management
• Good English verbal communication skills
• Process-orientated
• Preferably HPE Certified, Dell Certified or Lenovo-Certif
• Travelling required - Willing to commute to several customer sites in a day

RESPONSIBILITIES AND RESULTS:

• Answering incoming calls and making outbound calls to customers or clients.
• Provide First Call Resolution (FCR) technical support via phone and email. Ensure calls are answered and emails are responded in a timely manner.
• Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.
• Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
• Providing exceptional customer service by addressing customer needs and concerns promptly and professionally.
• Ensuring accurate and complete documentation of customer interactions and transactions in the system.
• Keeping up to date with product knowledge, policies, and processes to provide accurate and relevant information to customers.

Requirement

• Minimally Nitec qualifications in any disciplines
• Minimum 1 year Customer Service Experience in technical or non-technical call center environment.
• Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.
• Excellent communication skills, strong customer service skills, good problem-solving skills, and the ability to work well in a team environment.
• Able to manage multiple tasks simultaneously, work under pressure, and have a flexible schedule to accommodate varying shifts.
• Singapore citizen only.