Total 12 procurement manager job vacancies in Singapore

Summary

Do you have a passion for teaching and building relationships with others? Keeping an Apple Store thriving requires a diverse set of leadership skills, and as a Manager, you’re a master of them all. In the store’s fast-paced, dynamic environment, you exhibit composure as you learn from each new challenge. You build and inspire high-performing teams of unique individuals who deliver positive experiences for customers as they learn, shop, and get support. Most importantly, you share the Apple vision with employees and customers.

Description

As a Manager, you're responsible for inspiring your team to create ownership opportunities for customers on the sales floor. Elsewhere, you guide the talent that provides technical support and training, while working in partnership with the business team. And behind the scenes, you oversee operations such as inventory and visual merchandising. You actively build your teams - hiring, training, and developing team members in all these disciplines and more. Supporting Apple simplicity is a complex job, and you make it look easy. Discover even more benefits of doing what you love. Apple’s most important resource, our soul, is our people. Apple benefits help further the well-being of our employees and their families in meaningful ways. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programs. We’re proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount — both offer everyone at Apple the chance to share in the company’s success. You’ll discover many more benefits of working at Apple, such as programs that match your charitable contributions, reimburse you for continuing your education, and give you special employee pricing on Apple products. Note: Apple benefits programs vary by country and are subject to eligibility requirements.

Preferred Qualifications

• Proven ability to drive amazing customer experiences — and results — through team development.
• Experience with diplomatically managing multiple commitments to customers, staff, and operations.
• Ability to adapt to challenges while remaining calm in a constantly changing retail environment.
• You have demonstrated leadership ability with at least five years of experience in a customer-facing sales setting.
• Cross-industry experience is welcome.
• You have a passion for learning about Apple technology and products.
• You’ll need to be flexible with your schedule. Your work hours will be based on business needs.

Summary

Reach Learning and Development is dynamic and collaborative team, we value creativity and innovation that drives impactful employee growth. We foster an inclusive environment that encourages continuous learning and professional development, giving all AppleCare employees an opportunity to thrive. Inclusion is a shared responsibility and we hold ourselves and one another accountable for bringing everybody in. This role is an onsite position based at our office in Singapore, AHA is not an option.

Description

The L&D Program team is seeking a process-oriented individual who will play a pivotal role in driving the design, development, and delivery of programs aimed at fostering a culture of connection and learning within our organization. This role is responsible for operationalizing the strategy across the organization, acting as the voice of the business, keeping regional partners informed, and closely collaborating with the wider team to serve as the conduit to the business in the region. As an Operations & Culture Program Manager, you will collaborate with cross-functional teams to find opportunities within Apple for growth, both in-role as well as developing into new roles. You will implement strategies to help individuals explore various career paths, and connect with leaders and subject matter experts who can help in their growth journeys.

Responsibilities:

• Lead a team of rotations and/or permanent employees focused on the delivery of internally facing programs, projects and services for Reach Operations and Connections teams in the APAC region
• Responsible for performance, development and coaching of direct team members
• Partner with Reach functional teams to champion needs and ensuring regional voices are considered in the overall program strategy
• Work in unison with other Operations Managers and Culture & Connections program managers, sharing best practices, and ensuring cross-region alignment
• Lead cross-functional project teams to implement program initiatives focused on building communities and connections for career development
• Contribute to the strategic planning of a Communities of Practice model, focusing on long-term goals, scalability, and continuous improvement
• Identify and implement process improvements
• Oversee program delivery, ensuring high-quality facilitation and participant engagement
• Contribute to requirements for tools and systems to support professional connections and networking

Minimum Qualifications

• Bachelor's degree or equivalent experience leading in a large-scale organization, training, or learning environment
• 5+ years of experience in people management
• Experience operationalizing strategies and collaborating cross-functionally
• 6+ months experience in Reach, a similar organization focused on employee learning and development, or as a participant in Reach development programs
• Exceptional communication skills, both written and verbal, with the ability to influence and collaborate effectively with global teams.
• Able to work flexible hours to accommodate global collaboration
• Role models inclusive leadership behaviors and embraces their responsibility to build, develop and retain diverse teams
• Makes space to listen, learn, and amplify diverse perspectives and experiences
• Confronts barriers to greater inclusion with tenacity, care and commitment

Preferred Qualifications

• Experience building communities to drive organizational connection and collaboration
• Demonstrated strategic agility, with the ability to translate strategy into actions and pivot where necessary
• Proven capabilities in networking, building strong relationships and influencing key partners, peers, and leadership at all levels
• Strong facilitation, organizational, and time management skills
• Competency in collaborating with technical teams to articulate and define requirements, aligning with program objectives
• Motivated teammate with the ability to collaborate effectively cross-functionally
• Experience in setting and supporting global strategies and implementation plans that align with program strategies, adjusting for regional nuances
• Experience in facilitating readouts to business partners and leadership

Summary

Marcom is the creatively-led global team that oversees Apple’s consumer facing marketing. We ensure the flawless development and execution of world-class communications across all medias and platforms. Every day, hundreds of millions of Apple customers around the world interact with our products. We drive the strategy and creative work that provide both new and existing customers with simple, engaging and inspiring marketing experiences.

The Partner Communications Manager leads the marketing communications strategy, planning and execution for Apple products and services in the Partner (indirect) channel. This team drives the development of partner journey, campaigns, and creative with some of the biggest brands across the world, shaping how Apple shows up within every touchpoint in the partners’ space, including all advertising, physical and digital environments.

Description

This role is responsible for driving marketing innovation and raising the creative bar with indirect Channel Partners, whilst upholding the integrity of the Apple brand.

Key responsibilities include:

• Drive innovative partner strategies and impactful creative work through a deep understanding of the Apple brand, our partner’s brands, commercial priorities, market trends and challenges
• Work across the global organization to understand both macro and comms trends for Apple product and services. Synthesize takeaways into insights to drive optimization of future advertising, digital and in-store efforts
• Work with Global (Geo) Partner Communications teams to identify and develop strategies and communication plans, including advertising, digital channels and the partner’s owned marketing channels in-store and online
• Develop and drive global processes, across Apple products and services, to improve the quality and effectiveness of the partner work as well as the efficiency of the path to get there
• Collaborate extensively across many teams, internationally and locally, both internally at Apple and externally with partners such as Carriers, Retailers, Banks, SMB’s and Enterprise Resellers, Media Content Providers and more
• Inspire and contribute to the large global network of Geo Partner Communications Managers, sharing key takeaways, findings and case studies
• Travel requirements: upto 35% time

Minimum Qualifications

• Bachelor’s degree, MBA or advanced business degree
• 8+ years experience in marketing communications
• Experience in brand communications - from strategy to execution to analysis of results.

Preferred Qualifications

• Proven work experience in a creative environment
• Experience in build a global communications strategy for partners
• Ability to dive deep into a partner’s business, marketing strategy and consumer insights, to understand challenges and find opportunities
• In-depth understanding of digital platforms (social, eCRM, e-commerce platforms, content, performance marketing, digital in-store) and how they can be leveraged to deliver the most compelling product experience throughout the customer journey
• Passion for phenomenal work, seeing potential and nourishing it, with a tremendous ability to influence both internal and external stakeholders to drive the work forward
• Passion and eagerness to drive thoughtful strategy, build innovative communication plans and develop great creative and integrated campaigns
• Thrive as part of a cross-functional team, flexible and adaptable in a multifaceted environment as a member of a successful team, yet also have the ability to lead
• Ability to build rapport, credibility and influence across multiple collaborators in a highly matrixed organization

Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics

Summary

Imagine what you could do here. The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. Here on the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things. Apple is looking for an experienced Product Manager to join the Apple Store Online Product Team in Singapore. This team drives the roadmap and delivery of technical capabilities in APAC, with a vision for the future of online shopping. This is a technical role that links between business, design, and engineering to deliver incredible experiences and products to our customers.

Description

We are a high performing team supporting Apple’s strategic initiatives and representing the future of digital retail. This role will require significant partnership with teams across Apple, including Apple Store Online teams, Marketing, Operations, Marcom, Finance, and various Engineering teams. Success in this role will include delivering timely and seamless omni-channel experiences for our customers.

Responsibilities:

• Participate in the development of strategies and plans to achieve business goals and deliver amazing customer experiences
• Establish and manage the technical product roadmap, working to ensure alignment across the business needs and technical feasibility
• Drive product discovery, requirements, and delivery of new capabilities
• Communicate ideas, plans, and program status to partners and leadership

Minimum Qualifications

• BA/BS in Computer Science or a technical degree, or 4+ years of relevant professional experience
• 7+ years Product Management and Project/Program Management experience driving e-commerce or consumer digital experiences
• Ability to dive into technical details and designs including web technologies, large-scale service architectures, and app platforms
• Ability to communicate effectively, across all levels of the organization, including the ability to communicate technical concepts to non-technical audiences

Preferred Qualifications

• Track record of developing and delivering multi-year experience and capability roadmaps with complex interdependencies
• Experience using data and insights to design customer-facing programs and capabilities globally
• Experience with business analysis, process improvement, and multiple project management methodologies
• Proficiency with new technologies like AI, Deep Learning, and their practical applications in digital commerce
• Proficient in both written and spoken English and Chinese or Japanese as this role requires constant communications with both internal and external stakeholders within the region.
• Experienced in commercial programs execution like Payments and Financing, Trade-in and Upgrade programs.

Summary

Apple is looking for a thought leader in Market Research to support research and insight needs in Asia markets especially Southeast Asia and India. This position is responsible for developing research plans, managing local specific projects, working closely with local stakeholders and Research team to deliver insights that unlocks new growth opportunities for the local market and informs decision making. We’re looking for an expert in consumer research and research methodologies, highly capable and agile in analyzing and synthesizing data across different sources, translating data into actionable insights and linking it to business issues. The candidate should also have creative visualization and impactful presentation/communication skill. The key success factor in this role is the ability to design, oversea and utilize research programs to timely capture consumer voice and address unique local business needs. The success of this role will also highly depend on strong collaboration with other research members and local function teams.

Description

• Partner with local teams in SEA and India to identify the key local business issues, create research brief and develop research plan that delivers compelling insights and provides thought leadership.
• Lead, develop and manage primary consumer research execution for data collection and reporting, and conduct advanced analysis when needed.
• Communicate and deliver meaningful research results to key stakeholders and support insights communication for local needs.
• Manage syndicated data sources as well and triangulate data from various sources to deliver broader strategic insight.
• Work closely with other research members in the team to make sure the best synergy, high quality and seamless communication across the projects & deliverables in the Asia region. Support projects for other markets in the region when needed.
• Collaborate with global research team on projects involving SEA and India where local input & participations are required.
• Identify high quality local data sources and local agencies. Bring innovation to research projects including recommendation of relevant approaches that suit local markets best.
• Travel to US, China and other Asia markets is required.

Minimum Qualifications

Bachelors degree in market research or human behavior, sociology or statistics related field.

At least 7-8 years of demonstrated success in customer insights / marketing research in a consumer technology / consumer products company or market research firm.

Preferred Qualifications

• Intellectually curious with proven track record in quantitative and qualitative survey analysis.
• Comprehensive experience in market research project and agency management.
• Highly analytical, capable to cut data for different needs and run advanced analysis (regressions, driver analysis, factor analysis and cluster analysis etc.) when needed.
• Extremely strong communication, visualization and articulation skills to deliver meaningful insights to shape business decisions.
• Curiosity and perseverance, a drive for focus and excellence, ability to multi-task and ask questions.
• Dynamic and highly motivated individual who works well in a fast-paced and changing environment and always willing to learn new things.
• Deep expertise with application of a broad range of consumer research techniques and methodologies.
• Ability to efficiently manage and implement quick-turnaround, high volume of projects
• Great understanding of consumer technology industry.

Summary

Apple's communications team shapes and shares with the world the stories about our innovative products and services, and the values that drive everything we do. The team includes professionals with backgrounds in public relations, journalism, social media, writing and buzz marketing. We’re looking for trailblazing, creative and collaborative professionals from a variety of fields. If that’s you, then your next home may be here. Come and do the best and most exciting work of your career at Apple. We’re looking for trailblazing, collaborative professionals from a variety of creative fields. Inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. Come and do the best and most exciting work of your career at Apple. This role will join the Product PR team and report into SEA Head of Corporate Communications and PR, to help create and implement PR initiatives for Apple's Mac business with an emphasis on social-first campaigns. We are looking for candidates that possess strong PR and communications skills, along with a consistent track record driving PR results across consumer technology and/or consumer lifestyle. Ideal profiles are passionate about cultivating new relationships with media and creators, and skilled at developing unique narratives and storylines that resonate with online audiences.

Description

The successful candidate will bring energy, ideas and an appetite to drive fresh and relevant storytelling. The world’s most creative, exciting and innovative work is created with Mac and our ecosystem. This role will influence how Mac brings new levels of innovation to creative industries, film, television and music production; how it enables scientific discoveries or enables medical advancements and how its versatility creates new ways of working in business, learning in the classroom, and enabling creativity in households and studios.

• This role will work in partnership with agency teams across the region to create strategies and deliver campaigns that increase awareness and understanding of products and their software.
• The successful candidate will work collaboratively with a variety of other teams and functions to create and deliver the activity that increases awareness and understanding. This may include other product PR managers, including Apple Intelligence and operating systems, SEA product PR Managers across iPhone, iPad, Apple Watch, education and health, Product Marketing and Marcom teams.
• This role will help find new relationships amongst the talent and communities that use our products to deliver the world’s most exciting work, and will be tasked with leading our efforts in finding new media and social platforms through which we can tell those stories.
• This role will involve travel up to 30%.

Minimum Qualifications

• BS/BA or equivalent experience preferred
• 8+ years experience in public relations, influencer relations or PR agency in Southeast Asia
• Excellent written and verbal communications skills

Preferred Qualifications

• Effectively builds formal and informal relationship networks inside and outside the organisation.
• Develops and delivers effective communications that convey a clear understanding of the unique needs of different audiences
• Analyses complex, high quantity, and sometimes contradictory information to effectively solve problems
• Understands internal and external stakeholder requirements, expectations, and needs.
• Understanding of PC market an advantage
• Experience in media relations and developing a network of media contacts in creative, tech, design and cultural platforms
• Successfully delivered creative PR campaigns that have created meaningful impact
• Self-motivated, possess a positive team-player attitude and passionate about consumer technology. Self-starter who is dedicated and demonstrates creative and critical thinking abilities
• Able to work with ambiguity and on complex topics across multiple jurisdictions
• Able to influence and gain alignment from others in sensitive situations—without damage to the relationship

Summary

Apple's communications team shapes and shares with the world the stories about our innovative products and services, and the values that drive everything we do. The team includes professionals with backgrounds in public relations, journalism, social media, writing and buzz marketing. We’re looking for trailblazing, creative and collaborative professionals from a variety of fields. If that’s you, then your next home may be here. Come and do the best and most exciting work of your career at Apple. We’re looking for trailblazing, collaborative professionals from a variety of creative fields. Inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. Come and do the best and most exciting work of your career at Apple. This role will join the Product PR team and report into SEA Senior PR Manager, to help create and implement PR initiatives for Apple's iPhone and Apple Intelligence business with an emphasis on social-first campaigns. We are looking for candidates that possess strong PR and communications skills, along with a consistent track record driving PR results across consumer technology and consumer lifestyle. Ideal profiles are passionate about cultivating new relationships with media and creators, and skilled at developing unique narratives and storylines that resonate with online audiences.

Description

The successful candidate will bring energy, ideas and an appetite to bring fresh storytelling ideas to fruition. This person will be responsible for iPhone as a camera for the world’s most innovative photographers, as a mobile edit suite film makers using software like iMovie, for social content creators on TikTok and Instagram, or for citizen journalists in urban centres. They will have more than an ear to the ground: they will be immersed in an iPhone-enabled culture of photographers, producers, content creators, influencers and media to support all Southeast Asia markets while directly managing Singapore and Malaysia. This person will also be responsible for proactive and reactive communications for Apple’s Artificial Intelligence and Machine Learning (AI/ML) work, which includes Siri, new Apple Intelligence features across all Apple products and services, and other projects.

• This role will work in partnership with the senior manager to create strategies and deliver campaigns that increase awareness and understanding of products and their software across Southeast Asia.
• The successful candidate will work collaboratively with a variety of other teams and functions to create and deliver the activity that increases awareness and understanding. This may include other product PR managers covering iPad, Mac and Services, country product PR teams in Thailand, Vietnam and Indonesia, Product Marketing and Marcom teams.
• You will help us find new relationships amongst the talent and communities that use our products to deliver the world’s most exciting work, and will be tasked with leading our efforts in finding new media and social platforms through which we can tell those stories.
• This role will involve travel up to 30%.

Minimum Qualifications

• BS/BA or equivalent experience preferred
• 8+ years experience in public relations, influencer relations or PR agency in Southeast Asia.

Preferred Qualifications

• Effectively builds formal and informal relationship networks inside and outside the organisation.
• Develops and delivers effective communications that convey a clear understanding of the unique needs of different audiences.
• Analyses complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Understands internal and external stakeholder requirements, expectations, and needs.
• Understanding of smartphone market an advantage.
• Experience in media relations and developing a network of media contacts in creative, tech, photography, artificial intelligence, design and cultural platforms
• Successfully delivered creative PR campaigns that have created meaningful impact
• Self-motivated, possess a positive team-player attitude and passionate about consumer technology. Self-starter who is dedicated and demonstrates creative and critical thinking abilities
• Able to work with ambiguity and on complex topics across multiple jurisdictions
• Able to influence and gain alignment from others in sensitive situations—without damage to the relationship.
• Excellent written and verbal communications skills.

Summary

Imagine what you could do here. At Apple, new ideas have a way of becoming phenomenal platforms, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Apple’s ETS Platform Services group is looking for a talented leader in software engineering with great technical acumen, self-drive, attention to detail, comfort with pulling up the sleeves to get hands-on, and excellent verbal & written communication skills. Strong background in operations, automation, implementation and development experience is required for this leadership role. Ensuring the availability, performance, maintenance of high volume, highly available, mission critical enterprise platforms/applications related to Infrastructure Platform (DevOps, Nginx), Broad spectrum of large scale, high performance security platforms system anomaly detection, malware and abuse detection and prevention, edge security etc. to name a few and Business Platforms in supply chain domain.

Description

As a Leader, we seek your contributions in building, developing, and retaining a high-performing team of software engineers and create an environment where they can thrive and succeed. You act as a visible role model for your team when it comes to getting things done, meeting, and exceeding expectations. We look forward to your skills in relationship management and partnership are top-notch as this role requires working with management, developers, quality engineers, EPMs and SREs who take pride in building outstanding scalable solutions. While the primary role is leading/managing employees, you should have deep technical knowledge on distributed systems and cloud computing, security platforms and can quickly understand and respond to peer teams' needs.

You will:

• Spearhead in designing and implementing comprehensive monitoring for applications, integrations and anomalies.
• Innovate and find opportunities and drive automations efforts across various platform and security applications.
• Working closely with Cross functional IT organization, Business group, Apple's production support team, application engineers, systems engineers, database administrators and QA team to effectively ensure implementation and reliability of Platforms/Applications.
• Look beyond daily demands to identify and discuss trajectories — the technological, the organizational, and the social to make strategic decisions to advance team’s performance and growth of team’s potential.
• Apart from proving help to team, also open to collaborate and seek help to unblock any hurdles team may face while working to achieve their goals.
• Identify strengths and weakness to nurture talent and provide opportunities to harness their strengths and grow and also guide them to overcome their weaknesses.
• Seek and familiarize with new industry trends in machine learning, anomaly detection and edge security domain to provide clear direction to team.

Minimum Qualifications

• More than 12 years in software engineering including more than 5 years as an engineering leader
• Strong experience in delivering business critical applications and cross cutting platforms that are scalable and highly available.
• Experience is working and managing deliverables in a globally diverse environment.
• Strong analytical, troubleshooting and problem solving skills
• Ability to communicate with large cross-functional teams about various engineering topics such as system architecture, detailed design, APIs, project schedules etc.
• Ability to make right trade-off choices when dealing with functional complexity, conflicting priorities and aggressive schedules
• Represent the team and remove hurdles to enable each team member to operate at the highest level of efficiency and productivity
• Ability to hire, mentor and manage the performance of a large team.
• Good knowledge in at least one object oriented programming language (preferably Java)

Preferred Qualifications

• Experience managing engineering/operations team anti abuse/ security domain (good to have)
• Java and JVM technologies runtime configurations and troubleshooting is a plus
• Good understanding of Database concepts, PL/SQL and NoSql Technologies.
• Good understanding of various machine language algorithms and patterns is desired
• Good understanding of Cryptographic algorithms, Data security, SSL, certificates etc.
• Good fundamentals on data modeling and Machine learning algorithms

Summary

Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other’s ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better. It’s the diversity of our people and their thinking that inspires the innovation that runs through everything we do. When we bring everybody in, we can do the best work of our lives. Here, you’ll do more than join something — you’ll add something. There is a lot that goes into building the most secure yet user-friendly devices in the world. We are a unique Software Development group with a charter to secure our platforms that include iOS SW, iOS Devices, and Mac. We build solutions that are used by our customers, our engineering teams, and our manufacturing environments. We are looking for a detail-oriented technical engineering project manager who will partner with our Development, Quality Assurance, Infrastructure, and SRE teams to drive/lead/organize cross-functional efforts across Apple manufacturing environments. This role requires a motivated individual with strong communication, organization, and technical skills who work well in a fast-paced dynamic environment. Are you ready for this challenging yet highly visible and rewarding opportunity?

Description

Our organization works with many cross functional teams across the company. We’re looking for someone that can partner with our engineering managers and engineering teams to aid in aligning the cross functional teams on features, schedules, issues, etc... Our typical requests involve either enhancements to existing systems, augment features, or building completely new systems to meet business requirements. In any of these cases, we start off discussions/meetings with our cross functional partners to obtain, negotiate, and align on requirements. As an Engineering Project Manager, you will be key to facilitating/driving these discussions and meetings along with Engineering Managers and/or Engineers to collect/define/align/plan for any initiative. This initial phase will also involve spawning internal discussions with engineering managers, engineers (as required), QA, Infrastructure, and SRE teams to further understand the capability of existing systems, to reach consensus on whether to leverage existing, or to build new. Once it gets past the investigation and planning phase, it's time to work closely with all the stakeholders to define milestones and track them to ensure we are on target in successfully delivering the solution. From this point on, it’s project management 101 to make sure that all the dependent pieces are moving orderly through every step of the way until successful project completion. The engineering/infrastructure teams will look to the engineering project manager to help them prioritize and focus to maximize the level of efforts to meet the commitments in time with highest quality. You will also be required to produce documentation to clarify the scope and direction of the solution to make sure everyone's on the same page.

Minimum Qualifications

• At least 2 years of technical program or project management in Infrastructure, IT, SRE, Software Development projects
• Understanding of hosting components such as OS, servers, storage, databases, backup, load balancers, DMZ, networking, VMWare, Linux etc.
• Excellent communication and presentation skills to engineers and managers
• Able to scope projects, identify risks, develop mitigation strategies, stakeholder management, data-driven analysis for decisions and facilitating resolutions along with readiness and change adoption.
• Ability to work with globally dispersed project teams
• Willing and able to travel to international manufacturing partners (can be up to 2 weeks at a time)

Preferred Qualifications

• Experience working with operations, data centers, suppliers, vendors, manufacturing teams and understands the technicalities associated is a plus.
• Working experience with consumer hardware manufacturing from a program perspective is a plus.

Summary

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of our people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it.

Description

The AppleCare Technologies Systems Quality team has an immediate opening for a Systems Quality Project Manager to manage and lead User Acceptance Testing (UAT) activities for complex Regional and Global AppleCare systems and software projects. You will be responsible for the planning, coordination, execution management, issue resolution, and progress reporting of testing activities across business and technical groups on BPR led projects. Through your knowledge of industry best practices for quality management, you will help to evolve the way we approach test planning and execution.

Develop Comprehensive Testing Strategies:

• Quality advocate who will collaborate with business and technical teams to create quality test plans for cross- functional systems projects, focusing on User Acceptance Testing (UAT).
• Design testing structures, defining roles and responsibilities across all regions, Apple organizations, and third-party vendors as needed.

Establish UAT Communication and Coordination:

• Define and manage UAT communication plans, including meeting schedules and escalation processes across global time zones.
• Lead the scheduling and coordination of UAT preparation and execution activities.

Risk Management and Resource Planning:

• Proactively identify technological, organizational, and political risks, developing effective mitigation strategies.
• Estimate resource requirements for testing and ensure realistic plans are in place.
• Ensure the availability of test environments and necessary data to support testing activities.

Optimize Testing Through Automation and Analysis:

• Identify and implement opportunities to leverage automation for test preparation and execution.
• Apply strong analytical skills to investigate and resolve issues discovered during UAT activities.

Minimum Qualifications

• 5-7 years experience leading testing/QA, with emphasis on planning and managing cross-functional testing
• BE / BS Tech in Computer Science or information management from a premier school

Preferred Qualifications

• Experience with test automation tools and frameworks
• Experience with different testing methodologies and driving a quality mindset
• Ability to develop technical expertise and understanding of system interdependencies, and their impacts on testing plans
• Ability to abstract technical details and effectively communicate to audiences at different levels
• Proficient at balancing multiple efforts at a time
• Excellent listening, communication, leadership and presentation skills
• Ability to develop and maintain relationships with internal partners
• Exemplify flexible thinking, curiosity, self-motivation, dedication to quality, focus on the details, and a positive perspective
• Strong organizational and documentation skills
• SAP functional experience, and experience migrating from SAP R/3 to SAP S/4 HANA is beneficial
• Ability to travel up to 10% of the time
• Quality Assurance certification (ISTQB, ASQ, etc) and/or PMI certification is highly desirable

Summary

The right product, at the right place and at the right time. That’s our mantra at Pacific Operations. Want to be a part of what it takes to bring Apple’s products to the hands of millions of customers across Greater China, North East Asia, South East Asia and Australia & New Zealand? Read on, to learn more. The Product & Launch Readiness (PLR) team is responsible for leading cross functional teams to align on the product launch strategy (timing, volume, channel coverage etc) and closely track execution, ensuring operational risks are raised and mitigated. As a Product Localization Manager, you will lead the full compliance of our hardware products with regulations required for each country in the Pacific region (Japan, Australia, New Zealand and Asia Pacific). You will also support speed to market improvements for product launches and seamless updates to current products. You will develop in-depth knowledge in select countries and products and become the go-to subject matter expert connecting compliance requirements to business impact. Finally, you will drive optimal business decisions regionally and globally with sound business recommendations detailing requirements, impacts, timelines and risks. The Pacific Region’s business is growing, with all teams scaling up to support this dynamic market. This role offers the opportunity to solve some of the most challenging issues due to the complexity of emerging markets and its dynamic business environment. PLM leads the cross functional collaboration to identify solutions which ultimately include the proper localization and customization of the Bill of Materials (BOM) to ensure readiness for the market. This role requires close collaboration across functions: Product Marketing, Operations (e.g. Supply & Demand Planning, Logistics, Reseller Channel Management), Legal, Compliance (e.g. Environmental, Regulatory, Safety & Trade) and Government Affairs.

Description

Define each NPI (new product introduction) localization requirements with WW and regional cross-functional teams Ensure flawless execution of NPI launch with accurate BOM creation Execute BOM roll-in or cut-in requirements Perform First-Article-Inspections (FAIs) on new localized product components Collaborate with global teams on the implementation of Pacific regulatory markings & artworks Work with Regulatory Compliance, Legal, Environmental, Safety, Government Affairs and Trade Compliance teams on resolving and mitigating issues relating to product regulatory requirements Develop & execute localization solutions that are feasible (simple vs complex), scalable and cost effective to ensure products meet 100% of the in-country regulations Identify and communicate risks and priorities to drive on-time and compliant delivery of products

Minimum Qualifications

• Driven professional who is comfortable working in a fast-paced & dynamic environment
• A leader who can quickly understand the intricacy of issues/requirements, develop the business case and drive a plan to resolution
• Exceptional project management & analytical problem solving skills
• Excellent time management, ability to be “hands on” with great attention to detail and ability to handle incomplete / ambiguous information with agility and comfort
• Remarkable ability to build relationships and operate in a matrix organization (e.g. influence without authority)
• Experienced in risk assessment and developing mitigation plans
• Exceptional communicator (both written/verbal)
• Does not accept status quo and can drive business process improvements

Key Qualifications

• Minimum 8-10 years of professional experience in developing the required Skills & Competencies, including international professional experience (Pacific Region is a plus)
• Experience and knowledge of multiple disciplines within supply chain operations (order to fulfilment, supply/demand planning, logistics, manufacturing, etc.) and product management (localization, certification and new product launches) is a plus

Education & Experience

BS/BA degree required; MBA or advanced degree a plus.

Summary

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The Pacific Retail Fulfilment Operations (PAC RFO) Digital team is responsible to ensure a best-in-class customer experience through planning and executing end-to-end supply chain fulfilment process (from product delivery to returns) for Apple Online. We partner with Worldwide and Regional cross-functional teams to support day-to-day operations and drive online sell through; plan and execute New Product Introduction (NPI) and promotional events; publish insights on customer preferences and market trends; and play a key role to drive strategic fulfilment roadmap and programs in all Pacific countries. As customer buying behaviour rapidly shifts towards online, there is a great opportunity for a highly-driven professional to join us as RFO Program Manager. In this role, you will be responsible for strategic fulfilment programs that cut across Operations and Retail to improve efficiencies and offerings in Apple’s fulfilment strategy. Representing as RFO Subject Matter Expert, new fulfilment process and system functionality will be supported by this role from conception to design, implementation and support.

Description

As the Program Manager, you will: • Lead fulfilment strategy and programs from concept to go-live; recommend fulfilment roadmap for PAC countries and seek global alignment with senior management • Lead market research efforts and build business cases in collaboration with Operations, Online and Store teams to help shape and form the future capability roadmaps • Collaborate with cross-functional teams to determine requirements and dependencies across various fulfilment roadmaps • Represent the business in Business Requirement Documents, Conceptual and Detailed Design Playbacks, Gap Reviews, sign off on final design with BPR & IS&T • Drive program and process reviews to improve our online and store fulfilment experience and enhance operation efficiency while balancing costs • Manage communications at senior management level while being in the details of all aspects of assigned programs • Design and provide reporting improvements based on needs of programs • Partner with user groups in planning, scripting, data setup and execution of User Acceptance Testing (UAT) and drive cutover planning, with input from IS&T

Minimum Qualifications

• Degree in relevant fields such as Business Management, Supply Chain Management, Operations, Engineering, or Finance required. Master Degree preferred
• Minimum 6-9 years of experience in program, project management or business analytics with proven track record of successful implementation of mid to large scale projects

Preferred Qualifications

• Extensive Supply Chain, Logistics and/or operations experience with e-commerce or Retail background is highly preferred
• Strong relationship management and interpersonal skills with ability to translate complex findings to a business audience
• Critical thinker with a strong sense of urgency to resolve issues
• Agile in ambiguity, with an ability to persevere and adapt under pressure
• Exceptional communicator and presenter, with ability to tailor style to different levels of an organization
• Strategic problem solver with demonstrated ability to envision the future state of the business and synthesize insights into concrete, actionable strategies and plans
• Demonstrated ability to multitask and prioritize diverse tasks with a proven ability to meet hard deadlines
• Stakeholder Management experience in a fast-paced matrix organization preferred