Total 30 job vacancies by Ascott International Management Pte Ltd

The Duty Manager works under the supervision of the Acting Assistant Front Office Manager to oversee the day-to-day operations of the front office including night shift if applicable, ensuring the smooth delivery of exceptional services to property's guests/customers. The Duty Manager often meets or liaises with other executives or managers of the various departments to satisfy guests/customers' requests, handle VIP arrivals, collaborate effectively on usage of function and catering space, manage security issues and any matters concerning guests’ undesirable conduct in rooms or public areas. The Duty Manager is required to have a good working knowledge of the Property Management System or other hotel reservation software to meet the challenging demands of his/her work responsibilities and may be required to assist in reception, concierge, reservations, housekeeping, budgeting matters and food and beverage operations. He/She also analyses market/industry trends and potential customers to suggest appropriate proposals to enhance branding and revenue. The Duty Manager is involved in supervising and guiding the front office team and coordinating the team’s work schedules. He/She should have the ability to work in a fast-paced environment in managing the multifarious operation concerns and expectations of guests.

Responsibilities:

You will:
• Supervises overall activities in the department.
• Supervises and delegates duties to supervisors and prepares work schedule for them.
• Develops weekly schedules, monitors team attendance and put up the leave calendar
• Supervises all sections and improvements in operation where she/he finds opportunities to develop service standard.
• Plans and organizes departmental periodical training sessions for staff of courtesy, efficiency and job knowledge (especially for new staff).
• Keeps knowledge/information of any change in resort policy and procedure and enforce them.
• Ensures good communication and cooperation between front office department and other departments.
• Performs all duties applicable to the night shift ensuring all report, system checks as well as run of the day (date system change) are performed accordingly to standards and hotel requirements.
• Controls expenses of front office department.
• Maintains a personalized service standard of the reception by constant training and motivation of the team members.
• Liaise closely with Housekeeping to ensure that optimum number of room / suites are available and all incoming guests requirements are met.
• Actively take part in Sales Activity within the hotel including referral of lead to the Sales office
• Reads all reservation correspondence prior to the guest arrival to understand the needs and wants of the guests, updates and corrects information in RMS accordingly
• Conducts daily briefings
• Blocks special room. Requests and personally checks them prior to the arrival of guests.
• Personally welcomes guests and allocates rooms and coordinates with supervisor for proper follow up.
• Makes sure that the service of the front office team is prompt and attentive at all times.

Mixologist

• Ensure that alcoholic drinks are served in accordance with the state and local laws, ordinance, rules and regulations.
• Know how to use bar equipment efficiently and safely.
• Help control wastage and costs by ensuring that daily bar inventory is kept.
• Maintain bar sanitation.
• Prepare drinks promptly.
• Accommodate taste preferences of individual guests.
• Keep control of the cash (if any), alcohol storerooms and other limited access areas.
• Demonstrate suggestive selling and up-selling.
• Keep proper inventory and requisition of bar stock.
• Make entries in the Bar Logbook.
• Always maintain professional confidentiality.
• Make sure that all products served are accounted for on the final bill before presenting it.
• Clear tables throughout the guest’s experience in accordance with the hotel’s standard operating procedure.
• Adjust services to suit guests’ requests and personalizes any interaction with them.
• Support review simulation processes and update evaluation criteria for a smooth operation.

Job Requirement

• At least 1 year of experience in a similar capacity.
• Excellent knowledge of in mixing, garnishing and serving drinks.
• Positive attitude and excellent communication skills.
• Ability to keep the bar organized, stocked and clean.
• Passionate in bar tendering.

The F&B Executive (Administration) is responsible for providing comprehensive administrative support to the F&B Department, assisting with the coordination of kitchen operations, and ensuring the efficient flow of information within the department and with other stakeholders. This role combines administrative duties with a deep understanding of kitchen operations, requiring excellent organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.

Administrative Support:

• Maintain and organize files, records, and documents, ensuring confidentiality and easy retrieval.

Communication and Coordination:

• Act as a liaison between the Director of Culinary & Beverage Operation (DOCBO), other F&B teams and all relevant stakeholders, ensuring clear communication and timely dissemination of information.
• Coordinate meetings, including preparing agendas, taking minutes, and following up on action items.
• Assist in the preparation of reports, presentations, and other documentation as needed.

Inventory and Procurement:

• Support the DOCBO in managing budgetary constraints and cost control measures.
• Support the FNB department in inventory closing procedures administratively
• Support the FNB department in Oracle Fusion Operations.

Event Planning and Execution:

• Administrative support in special events, catering functions, and menu tastings.
• Help in the preparation of event-related documents, such as menus, seating charts, and schedules.

Menu and Recipe Management:

• Assist the DOCBO in the managing of menus, including typing, proofreading, printing and distribution
• Maintain an organized database of recipes, including updates and revisions as necessary

Admin Support:

• Help coordinate staff training and support other staff activities as and when necessary.

Miscellaneous:

• Perform other duties as assigned by the DOCBO.
• Provide backup support to other administrative staff as needed.
• Preparation Menu cards and Tentcards for F&B related events

Qualifications:

• High school diploma or equivalent; or related field preferred.
• Previous experience in an administrative role, preferably within a kitchen or hospitality environment.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and other relevant software.
• Excellent communication and interpersonal skills.
• Knowledge of culinary terminology and kitchen operations is a plus.
• Ability to work in a fast-paced environment and handle stressful situations with poise.

• Prepare ingredients for cooking, including portioning, chopping, and storing food before use
• Weigh, measure, and mix ingredients according to recipes or personal judgment, using various kitchen utensils and equipment
• Wash and peel (if required) fresh fruits and vegetables to prepare them for cooking or consumption
• Prepare and cook food according to recipes
• Serve food (for example, soup, desserts, sides, entrees) in proper portions onto dishes, plates, mugs, and bowls, ensuring proper plate appearance
• Ensure proper portion, arrangement, and food garnish to be served to waiters or patrons, according to standards
• Ensure food storage areas are clean
• Follow appropriate personal hygiene procedures to ensure food served to guests is safe for consumption
• Follow and ensure compliance with food safety and handling policies and procedures
• Monitor the quantity of food that is prepared and the portions that are served in to control food waste and ensure that good food is not thrown away.
• Adhere to company policies and statutory requirements with regards to health and safety, sanitation, and fire procedures.
• Ensure all food products are stored properly in their appropriate fridges and storage containers throughout shift.

Job Requirement

• Candidate must possess at least Professional Certificate/NiTEC in Food & Beverage Services Management or equivalent.
• Have basic cooking and sanitary knowledge.
• At least 1 Year(s) of working experience in the related field is required for this position.
• Required Skill(s): Culinary
• Preferably Junior Executive specialized in Food/Beverage/Restaurant Service or equivalent.

You will support the daily guest service operations in our Hotel. You will also create a pleasant and lasting atmosphere that enables guests’ satisfaction and provide a sense of home away from home. You will report directly to the Acting Assistant Front Office Manager.

Responsibilities

You will:

• Assist guests with check-in and check-out procedures
• Ensure all guests are attended to at the Front Desk
• Issue apartment access key cards
• Attend to and anticipate all guests' queries and needs
• Provide recommendations on nearby amenities, places of interest and assist guests in making travel, tours and restaurant reservation arrangements
• Manage guests’ accounts, information and apartment availability in the system
• Perform simple bookkeeping
• Make and confirm reservations
• Respond to all queries through walk-ins, emails and calls and assist with requests
• Handle and record resident feedback and complaints, referring them to supervisors and managers
• Perform related tasks as assigned

Job Requirements

You have:

• Possess a good command of spoken and written English
• Pay attention to details
• Excellent team player and service-oriented
• Passion in learning a variety of tasks, including handling paperwork
• Willingness to perform shifts

The Banquet Operations Manager oversee and manage the hosting of banquets to provide customers with an excellent experience. Their duties include consulting with Head Chefs, determining the number of wait staff, and planning the layout and setup of venues to the highest level of guest expectations. He or she will also ensure adherence to federal, state and local regulations concerning health, safety, and other compliance requirements, as well as brand standards and local policies and procedures. He or she will report directly to Director of Culinary & Beverage Operation and/or F&B Manager.

The job responsibilities include the following:

DUTIES AND RESPONSIBILITIES:

· Achievement of budgeted food sales, beverage sales and labour costs.

· Achieve maximum profitability and over-all success by controlling costs and quality of service.

· Participation and input towards F & B Marketing activities.

· Control of Banquet chinaware, cutlery, glassware, linen and equipment.

· Completion of function delivery sheets in an accurate and timely fashion.

· Preparation of forecast and actual budget function sheets.

· Completion of weekly staffing and manpower scheduling.

· Supervise and co-ordinate daily operation of meeting/banquet set-ups and service.

· Maintaining the Hotel Bar control policies and completion of necessary forms.

· Follow proper purchasing and requisitioning procedures.

· Maintain records for inventory, labour cost, food cost etc.

· To assist in menu planning and pricing.

· Development and maintenance of all department manual & control procedures.

· Provides labour costing information where necessary.

· Staff training and development.

Requirements

The candidate should possess the following:

· Diploma in Food and Beverage, Hotel Operations or other related fields, with at least 2 years of related and managerial experience

· Experience in Hotel F&B Operations; Banquet Operations Experience.

· Experience in menu planning and menu engineering

· Excellent spoken and written English

· Strong interpersonal skills and communication skills, and experience in managing large complex teams

· Creative food and beverage professional with a can-do attitude and always keen to elevate and redefine the food and beverage offerings under his or her charge

· Confident and meticulous

· Ability to work independently and in teams

· Excellent time management and organisational skills

· Excellent analytical and mathematical skills

· Well versed in food and beverage, financial, profit and loss and reporting.

· Well versed in use of Microsoft Word, PowerPoint and Excel

· May be required to work nights, weekends, and/or holidays, depending on business requirements

Bartender

• Ensure that alcoholic drinks are served in accordance with the state and local laws, ordinance, rules and regulations.
• Know how to use bar equipment efficiently and safely.
• Help control wastage and costs by ensuring that daily bar inventory is kept.
• Maintain bar sanitation.
• Prepare drinks promptly.
• Accommodate taste preferences of individual guests.
• Keep control of the cash (if any), alcohol storerooms and other limited access areas.
• Demonstrate suggestive selling and up-selling.
• Keep proper inventory and requisition of bar stock.
• Make entries in the Bar Logbook.
• Always maintain professional confidentiality.
• Make sure that all products served are accounted for on the final bill before presenting it.
• Clear tables throughout the guest’s experience in accordance with the hotel’s standard operating procedure.
• Adjust services to suit guests’ requests and personalizes any interaction with them.
• Support review simulation processes and update evaluation criteria for a smooth operation.

Job Requirement

• At least 1 year of experience in a similar capacity.
• Excellent knowledge of in mixing, garnishing and serving drinks.
• Positive attitude and excellent communication skills.
• Ability to keep the bar organized, stocked and clean.
• Passionate in bar tendering.

• In charge of specific station in the kitchen and responsible for all dishes that are prepared in this section
• Coordinate food production, stock and quality in the relevant station that the Chef de Partie is assigned to
• Check all set-ups for restaurant and events and coordinate food display and timing
• Supervise demi chef and cooks to make sure duties assigned are completed as per standards.
• Ensure station is organized meals go out on time and the work area is clean and orderly
• Rotates between different stations whenever needed to learn more
• Constantly check the quality of food prepared with regards to taste and temperature as per standard
• Maintain uniform presentation and garnish of all dishes as per set standards
• Monitor and fully implement the portion control established with the recipes to reduce spoilage and wastage
• Ensure smooth and effective communication between various kitchen stations.
• Supervision on receiving stocks to make sure stocks are received are correct.
• Ensure proper and timely maintenance of machineries and equipment, liaising with kitchen in charge if required
• Oversee that cleanliness standards are met for equipment, workstations and environment
• Adheres to rules and regulations set by the Management
• Willing to work shifts

Job Requirement

• Candidate must possess at least Professional Certificate/NiTEC in Food & Beverage Services Management or equivalent.
• At least 1 Year(s) of working experience in the related field is required for this position.
• Required Skill(s): Culinary

The F&B Ambassador will be responsible for assisting in the restaurant operations to ensure that the guest experience, beverage quality and departmental revenue and profit goals meet its highest standard. He or she will report directly to the Restaurant Manager.

• Greet and guide customers to their tables and assist them in seating
• Manage a waiting list and seating chart
• Print special occasion menu and set up table accordingly
• Check table arrangement before and during service, ensuring table requests are met whenever possible
• Check on guests regularly to ensure their satisfaction and promptly resolve any issues or concerns.
• Coordinate with bartenders to serve beverages and ensure that alcoholic beverages are served responsibly and in compliance with legal requirements.
• Assist with general cleaning tasks such as sweeping, mopping, and sanitizing workstations and dining areas.
• Monitor and restock supplies as needed, such as napkins, straws, and condiments.
• Collaborate with kitchen and bar staff to address any issues or special requests from guests.
• Any other ad-hoc duties as assigned

Requirements

• No experience needed, training will be provided.
• Excellent communication and interpersonal skills.
• High initiative and positive attitude.
• Able to multi-task and work in a fast-paced environment.
• Willing to work on weekends, public holidays, and rotating shifts.
• Ability to work independently and in teams.
• Excellent time management and organisational skills.
• May be required to work weekends, and/or holidays, depending on business requirements.

The Club Lounge Executive manages the daily operations that surround the 1823 Reading Room, and club rooms/suites.

The Club Lounge Executive has good social skills, is able to multi-task, and excel in time management and build a close rapport with all guests. He/she should also have a good knowledge of The Robertson House’s brand story. Familiarity with local city geography, restaurants, and historical attractions are a plus points together with basic knowledge and skills in Food and Beverage.

Responsibilities

• Ensure all SOPs and PNPs are adhered to and carried out based on organization standards.
• Preparation of arrival guest, tip top room inspection and extend personalized checks in and checks out.
• Perform good and pleasant customer skill with internal and external guest.
• Welcome guest on arrival and assist them during their stay which includes enquiries (e.g. local attraction / dining reservation) and feedback.
• Perform check-out and other cashiering tasks accurately and ensure cashier work are tallies before end of shift.
• Monitor Club Lounge for seating availability, service, safety, and well-being of guests.
• Maintain cleanliness and condition of the entire Club Lounge.
• Ensure Breakfast, afternoon tea and cocktail period at the Club Lounge is being set up before schedule time.
• Check inventories and requisition all necessary supplies, transporting supplies from storeroom to Club Lounge set-up area as required.
• Forecast additional meal requirements and communicate special requests to the kitchen.
• Good problem-solving skills on guest’s feedback and escalate to the next inline if is beyond your empowerment.
• Able to train and guide newly onboarding colleagues and process good leadership skills.
• Execute tasks as instructed by Club Lounge Managers / Supervisors.

You will assist the Manager or Assistant Manager, Housekeeping in overseeing the daily housekeeping operations in our Serviced Residence. This includes creating a sense of home away from home for our residence and ensuring the cleanliness of our residents' homes, public area and linen are in accordance with our established procedures and guidelines. You will report directly to the Manager or Assistant Manager, Housekeeping.

Responsibilities

You will:

• Assist to review standards according to operating procedures and provide support in preparing operational reports to the Management
• Promote teamwork and quality service within the team and coordination with the other departments
• Manage room attendants, linen attendants and contractors during daily operations
• Organise and provide on-job-training programmes for employees and train new room attendants
• Inspect apartments and public areas for maintenance and cleanliness, ensuring each section maintains an excellent standard of resident satisfaction
• Ensure a smooth check-in and check-out process for all residents
• Report any damage and maintenance defects to the Engineering Department
• Attend to all residents’ queries and needs, especially those of VIP residents
• Schedule and conduct periodical cleaning programmes
• Perform monthly stock-taking of all linens, uniforms, equipment, supplies and items
• Perform daily checks to ensure no linen or equipment abuse
• Assume cleaning responsibilities when required
• Perform related tasks as assigned

Job Requirements

You have:

• At least 3 years of experience as an Attendant, Housekeeping
• At least a higher secondary education is preferred
• Knowledge in conversational English to communicate with multilingual residents
• Supervisory skills
• Passion for coaching and guiding
• Willingness to perform shifts

The Assistant/Restaurant Manager, Entrepôt oversees and leads all activities within the assigned property to the highest level. He or she will be responsible for leading and directing the restaurant operations to ensure that the guest experience, food and beverage quality and departmental revenue and profit goals meet its highest standard. He or she will also ensure adherence to federal, state and local regulations concerning health, safety, and other compliance requirements, as well as brand standards and local policies and procedures. He or she will report directly to the Acting Manager, F&B Service.

The job responsibilities include the following:

• To oversee operations, ensuring that guest satisfaction is monitored and where appropriate, rectified throughout their experience.
• Detailed knowledge of the full bar menu, and able to give comprehensive descriptions of all products.
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with company policy
• Ensure proper scheduling of staff and administration of human resource records.
• Establish relationships with suppliers and constantly research on new suppliers to ensure competitive sourcing.
• Assist in the management and organization of inventories. Conduct of inventory spot checks where necessary.
• Display good supervisory skills with ability to assign and delegate duties among staffs.
• Manage customer complaints to build brand loyalty.
• Maintain a high customer profile, and handle promptly and courteously all guest comments, questions, complaints, requests and enquiries, taking the necessary action steps and ensuring thorough follow-through.

Requirements:

The candidate should possess the following:

• Diploma in Food and Beverage, Hotel Operations or other related fields, with at least 4 years of related and managerial experience.
• Pre-opening experience for Food and Beverage outlets across various concepts and operations and possess banquet operations experience.
• Experience in menu planning and menu engineering.
• Excellent spoken and written English.
• Strong interpersonal skills and communication skills, and experience in managing large complex teams.
• Creative food and beverage professional with a can-do attitude and always keen to elevate and redefine the food and beverage offerings under his or her charge.
• Confident and meticulous.
• Ability to work independently and in teams.
• Excellent time management and organisational skills.

Manage guest requests
- Assist guests in room reservation requests
- Provide information on property facilities, promotions and special programmes to guests
- Handle guests' concerns and feedback
- Handle all telephone and email enquiries in a timely manner
- Liaise with travel agents and referral networks on reservation requests

Manage reservation operations
- Perform enquiries to check room inventory and availability of room types and rates
- Make reservations in the property management system (PMS) in accordance with room booking requirements
- Process requests for reservation cancellations, amendments, and updates of guests' information and preferences
- Liaise with front office to prepare pre-registration activities and process advance reservation deposits
- Maintain confidentiality of guests' information when carrying out reservation operations
- Perform reservation operations in accordance with property's policies and standard operating procedures

Manage room inventory
- Create room blocks for group bookings in PMS
- Update room inventory through global distribution system, online travel agents and web booking systems
- Assist to prepare reports on room occupancy
- Assist to develop forecasts for room revenue and occupancy Create sales opportunities
- Upsell hotel rooms and facilities to maximize room revenue
- Create sales leads by converting guest queries into sales
- Follow-up with guests to close sales Manage human resources, finance and continuous improvement
- Provide suggestions for productivity improvement to enhance reservation operations
- Generate ideas for service innovation to enhance service delivery and customer experience

Benefits

• Flexible benefits with comprehensive medical coverage for self and family
• Training and development opportunities
• Subsidised rates at Ascott serviced residences-
• Strong advocate of staff volunteerism
• Wellness programmes

The Duty Manager works under the supervision of the Acting Assistant Front Office Manager to oversee the day-to-day operations of the front office including night shift if applicable, ensuring the smooth delivery of exceptional services to property's guests/customers. The Duty Manager often meets or liaises with other executives or managers of the various departments to satisfy guests/customers' requests, handle VIP arrivals, collaborate effectively on usage of function and catering space, manage security issues and any matters concerning guests’ undesirable conduct in rooms or public areas. The Duty Manager is required to have a good working knowledge of the Property Management System or other hotel reservation software to meet the challenging demands of his/her work responsibilities and may be required to assist in reception, concierge, reservations, housekeeping, budgeting matters and food and beverage operations. He/She also analyses market/industry trends and potential customers to suggest appropriate proposals to enhance branding and revenue. The Duty Manager is involved in supervising and guiding the front office team and coordinating the team’s work schedules. He/She should have the ability to work in a fast-paced environment in managing the multifarious operation concerns and expectations of guests.

Responsibilities:

You will:
• Supervises overall activities in the department.
• Supervises and delegates duties to supervisors and prepares work schedule for them.
• Develops weekly schedules, monitors team attendance and put up the leave calendar
• Supervises all sections and improvements in operation where she/he finds opportunities to develop service standard.
• Plans and organizes departmental periodical training sessions for staff of courtesy, efficiency and job knowledge (especially for new staff).
• Keeps knowledge/information of any change in resort policy and procedure and enforce them.
• Ensures good communication and cooperation between front office department and other departments.
• Performs all duties applicable to the night shift ensuring all report, system checks as well as run of the day (date system change) are performed accordingly to standards and hotel requirements.
• Controls expenses of front office department.
• Maintains a personalized service standard of the reception by constant training and motivation of the team members.
• Liaise closely with Housekeeping to ensure that optimum number of room / suites are available and all incoming guests requirements are met.
• Actively take part in Sales Activity within the hotel including referral of lead to the Sales office
• Reads all reservation correspondence prior to the guest arrival to understand the needs and wants of the guests, updates and corrects information in Opera accordingly
• Conducts daily briefings
• Blocks special room. Requests and personally checks them prior to the arrival of guests.
• Personally welcomes guests and allocates rooms and coordinates with supervisor for proper follow up.
• Makes sure that the service of the front office team is prompt and attentive at all times.

Bartender

• Ensure that alcoholic drinks are served in accordance with the state and local laws, ordinance, rules and regulations.
• Know how to use bar equipment efficiently and safely.
• Help control wastage and costs by ensuring that daily bar inventory is kept.
• Maintain bar sanitation.
• Prepare drinks promptly.
• Accommodate taste preferences of individual guests.
• Keep control of the cash (if any), alcohol storerooms and other limited access areas.
• Demonstrate suggestive selling and up-selling.
• Keep proper inventory and requisition of bar stock.
• Make entries in the Bar Logbook.
• Always maintain professional confidentiality.
• Make sure that all products served are accounted for on the final bill before presenting it.
• Clear tables throughout the guest’s experience in accordance with the hotel’s standard operating procedure.
• Adjust services to suit guests’ requests and personalizes any interaction with them.
• Support review simulation processes and update evaluation criteria for a smooth operation.

Job Requirement

• At least 1 year of experience in a similar capacity.
• Excellent knowledge of in mixing, garnishing and serving drinks.
• Positive attitude and excellent communication skills.
• Ability to keep the bar organized, stocked and clean.
• Passionate in bar tendering.

The Manager, Marketing & Communications is part of the Sales & Marketing Team in the hotel. He or she manages the marketing communications function to ensure the brand image of the hotel property is upheld and achieves maximum awareness for the hotel, through driving publicity and marketing to the target audiences. He or she will report directly to the General Manager.

Job Responsibilities

The duties include the following:

• Oversee the planning, development and implementationof all marketing strategies and activities of the Hotel and F&B programming, to uphold image and brand positioning within the marketplace and the general public
• Manages the advertising, promotions, public relations, partner and channel marketing, loyalty marketing, campaign management, digital and new media development, social media engagement, F&B and events management
• Manage the budget of the hotel’s marketing and programmes, monitor progress, ensure adherence and evaluate performance to meet financial objectives
• Ensure the consistent communication of image and brand position throughout the hotels, and within the marketplace and the general public
• Develop key performance objectives to track, review and measure the success of the hotel’s marketing, communications and public relations programmes
• Review regular activity reports and ensure that targets and objectives are tracked and met
• Engage media for publicity and awareness for hotel and the Food and Beverage programming
• To provide counsel to the General Manager on marketing, communications, and public relations, and work in conjunction, where applicable, with the Singapore Cluster Marketing Team and Corporate HQ Brand and Marketing Department
• Host media, coordinate media itinerary, prepare media response, conduct sustainable hotel tours, maintain media relations, maintain media database and develop newsworthy stories
• Manage the hotel and F&B social media calendar, social media pages, develop daily and/or weekly content, and identify promotional offers that require boosting of ads. This includes working with key stakeholders from the Singapore and HQ Corporate Marketing Teams
• Website content creation and updates
• Implement digital marketing activities across a broad range of digital marketing channels (ie; SEO, SEM, Email, Mobile, Display)
• Oversee filming and photoshoot activities throughout the property

Chef De Partie

• In charge of specific station in the kitchen and responsible for all dishes that are prepared in this section
• Coordinate food production, stock and quality in the relevant station that the Chef de Partie is assigned to
• Check all set-ups for restaurant and events and coordinate food display and timing
• Supervise demi chef and cooks to make sure duties assigned are completed as per standards.
• Ensure station is organized meals go out on time and the work area is clean and orderly
• Rotates between different stations whenever needed to learn more
• Constantly check the quality of food prepared with regards to taste and temperature as per standard
• Maintain uniform presentation and garnish of all dishes as per set standards
• Monitor and fully implement the portion control established with the recipes to reduce spoilage and wastage
• Ensure smooth and effective communication between various kitchen stations.
• Supervision on receiving stocks to make sure stocks are received are correct.
• Ensure proper and timely maintenance of machineries and equipment, liaising with kitchen in charge if required
• Oversee that cleanliness standards are met for equipment, work stations and environment
• Adheres to rules and regulations set by the Management
• Willing to work shifts

Job Requirement

• Candidate must possess at least Professional Certificate/NiTEC in Food & Beverage Services Management or equivalent.
• At least 1 Year(s) of working experience in the related field is required for this position.
• Required Skill(s): Culinary
• Preferably Junior Executive specialized in Food/Beverage/Restaurant Service or equivalent.

Junior Sous Chef

As a Junior Sous Chef, you will assist the Sous Chef in managing the kitchen operations and ensuring the highest quality of food preparation and presentation. You will play a key role in maintaining a smooth workflow, training and supervising culinary staff, and ensuring adherence to food safety and sanitation standards. Your creativity, attention to detail, and ability to work well under pressure will contribute to the success of the kitchen team.

Responsibilities:

1. Assist in the preparation and cooking of menu items according to recipes and quality standards.
2. Supervise and train culinary staff, ensuring they follow proper cooking techniques and sanitation procedures.
3. Maintain inventory levels and assist in ordering and receiving food supplies.
4. Monitor food production to ensure consistency, quality, and presentation.
5. Collaborate with the culinary team to create and implement new menu items and daily specials.
6. Ensure proper storage and rotation of food products to minimize waste and spoilage.
7. Assist in maintaining a clean and organized kitchen, following health and safety guidelines.
8. Help with the coordination of kitchen operations during peak times and special events.
9. Stay updated with industry trends and new cooking techniques, sharing knowledge with the team.

Job Requirement

1. Proven experience as a Line Cook or in a similar role, preferably in a high-volume kitchen.
2. Strong knowledge of food preparation techniques, cooking methods, and kitchen equipment.
3. Familiarity with food safety and sanitation regulations.
4. Ability to work well in a fast-paced environment and handle multiple tasks simultaneously.
5. Excellent organizational and time management skills.
6. Effective communication and leadership abilities.
7. Creativity and passion for culinary arts.
8. Flexibility to work shifts.

You will support the daily guest service operations in our Hotel. You will also create a pleasant and lasting atmosphere that enables guests’ satisfaction and provide a sense of home away from home. You will report directly to the Acting Assistant Front Office Manager.

Responsibilities

You will:

• Assist guests with check-in and check-out procedures
• Ensure all guests are attended to at the Front Desk
• Issue apartment access key cards
• Attend to and anticipate all guests' queries and needs
• Provide recommendations on nearby amenities, places of interest and assist guests in making travel, tours and restaurant reservation arrangements
• Manage guests’ accounts, information and apartment availability in the system
• Perform simple bookkeeping
• Make and confirm reservations
• Respond to all queries through walk-ins, emails and calls and assist with requests
• Handle and record resident feedback and complaints, referring them to supervisors and managers
• Perform related tasks as assigned

Job Requirements

You have:

• Possess a good command of spoken and written English
• Pay attention to details
• Excellent team player and service-oriented
• Passion in learning a variety of tasks, including handling paperwork
• Willingness to perform shifts

The Supervisor, Enrepot will be responsible for assisting in the restaurant operations to ensure that the guest experience, beverage quality and departmental revenue and profit goals meet its highest standard. He or she will also ensure adherence to federal, state and local regulations concerning health, safety, and other compliance requirements, as well as brand standards and local policies and procedures. He or she will report directly to the Restaurant Manager.

Responsibilities

• Maintain basic knowledge of food and drinks menu.
• Ensure that the work areas are always clean and that the cleaning schedule is adhered to.
• Ensure that the mise-en-place is completed prior to service and continually replenished.
• Ensure that the chef's table is set up and the coffee area maintained.
• Ensure trays are carried and food delivered to guests in a timely and efficient manner.
• Assist with setting and clearing tables for various meal period.
• Assist shift manager in planning and organizing special events.
• Escalate customers' feedback to the manager on duty.
• Follow proper hygiene practices in accordance with food & beverage safety and hygiene standards.
• Ensure that F&B control procedures are adhered to and that all food and beverage are issued with proper chits of charging.
• Receiving and checking of inventory of goods and supplies.
• Any other duties assigned by the Superior.

Job Requirements

• Excellent communication and interpersonal skills.
• Candidate must possess minimum Diploma in Food and Beverage or equivalent.
• Excellent team player and friendly individual.
• High initiative and positive attitude.
• Able to multi-task and work in a fast-paced environment.
• Willing to work on weekends, public holidays, and rotating shifts.
• Ability to work independently and in teams.
• Excellent time management and organisational skills.
• May be required to work weekends, and/or holidays, depending on business requirements.

DUTIES AND RESPONSIBILITIES

• Identifies and handles sales leads effectively and efficiently, confirming every possible piece of business through focus selling and follow-up.
• Delivers financial results by meeting or exceeding sales goals and objectives.
• Effectively uses and promotes technology to support productivity and profitability.
• Builds effective relationships with customers and business partners to maximize sales and customer satisfaction.
• Participates in domestic and international sales activities, representing the hotel/chain to potential customers.
• Fulfils Customer Relationship Management responsibilities and sales goals through planned customer interviews.
• Monitors and reports on the market and competition within own market segment.
• Prepares and updates customer management reports and ensures all necessary follow-up work is carried out on time.
• Actively distributes product information and creates awareness in the markets and business segments of responsibility.
• Carries out “cross-selling” and uses unique selling propositions (USPs) during sales calls to increase sales and revenue.
• Participates in planning and realization of sales campaigns, promotions, and events in coordination with the Director of Sales.
• Manages accounts and maintains up-to-date customer information manually and electronically.
• Provides ongoing advice and support to staff under his/her supervision.
• Performs most tasks in a team environment with minimal direct supervision, acting as a team leader.
• Understands premium products, able to overcome objections, and confident in selling premium rates.
• Maintains outstanding performance and results in related fields and markets.
• Acts as an example for the team during daily job duties.

The Manager, Marketing & Communications is part of the Sales & Marketing Team in the hotel. He or she manages the marketing communications function to ensure the brand image of the hotel property is upheld and achieves maximum awareness for the hotel, through driving publicity and marketing to the target audiences. He or she will report directly to the General Manager.

Job Responsibilities

The duties include the following:

• Oversee the planning, development and implementationof all marketing strategies and activities of the Hotel and F&B programming, to uphold image and brand positioning within the marketplace and the general public
• Manages the advertising, promotions, public relations, partner and channel marketing, loyalty marketing, campaign management, digital and new media development, social media engagement, F&B and events management
• Manage the budget of the hotel’s marketing and programmes, monitor progress, ensure adherence and evaluate performance to meet financial objectives
• Ensure the consistent communication of image and brand position throughout the hotels, and within the marketplace and the general public
• Develop key performance objectives to track, review and measure the success of the hotel’s marketing, communications and public relations programmes
• Review regular activity reports and ensure that targets and objectives are tracked and met
• Engage media for publicity and awareness for hotel and the Food and Beverage programming
• To provide counsel to the General Manager on marketing, communications, and public relations, and work in conjunction, where applicable, with the Singapore Cluster Marketing Team and Corporate HQ Brand and Marketing Department
• Host media, coordinate media itinerary, prepare media response, conduct sustainable hotel tours, maintain media relations, maintain media database and develop newsworthy stories
• Manage the hotel and F&B social media calendar, social media pages, develop daily and/or weekly content, and identify promotional offers that require boosting of ads. This includes working with key stakeholders from the Singapore and HQ Corporate Marketing Teams
• Website content creation and updates
• Implement digital marketing activities across a broad range of digital marketing channels (ie; SEO, SEM, Email, Mobile, Display)
• Oversee filming and photoshoot activities throughout the property

Create sales opportunities
- Maintain database of sales leads
- Assist to schedule sales engagement appointments for the sales team
- Collect customer data to support the administration of customer acquisition programmes

Manage sales activities to achieve sales
- Provide responses to first-level customer enquiries
- Prepare information packages and sales kits to support sales engagement
- Assist to prepare sales-related documents to support sales process
- Prepare sales contracts for renewal

Manage client relationships
- Follow up with guests and/or customers on their booking requirements
- Collate guest and/or customer satisfaction level for review
- Collate data on customer purchasing behaviour and characteristics to support customer data analysis

Support sales administration operations
- Maintain database of guests and/or customers
- Administer inventory control of collateral materials and corporate gift items
- Generate sales reports for management reporting

The Assistant Manager, Entrepôt oversees and leads all activities within the assigned property to the highest level. He or she will be responsible for leading and directing the restaurant operations to ensure that the guest experience, food and beverage quality and departmental revenue and profit goals meet its highest standard. He or she will also ensure adherence to federal, state and local regulations concerning health, safety, and other compliance requirements, as well as brand standards and local policies and procedures. He or she will report directly to the Acting Manager, Entrepot.

The job responsibilities include the following:

• To oversee operations, ensuring that guest satisfaction is monitored and where appropriate, rectified throughout their experience.
• Detailed knowledge of the full bar menu, and able to give comprehensive descriptions of all products.
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with company policy
• Ensure proper scheduling of staff and administration of human resource records.
• Establish relationships with suppliers and constantly research on new suppliers to ensure competitive sourcing.
• Assist in the management and organization of inventories. Conduct of inventory spot checks where necessary.
• Display good supervisory skills with ability to assign and delegate duties among staffs.
• Manage customer complaints to build brand loyalty.
• Maintain a high customer profile, and handle promptly and courteously all guest comments, questions, complaints, requests and enquiries, taking the necessary action steps and ensuring thorough follow-through.

Requirements:

The candidate should possess the following:

• Diploma in Food and Beverage, Hotel Operations or other related fields, with at least 4 years of related and managerial experience.
• Pre-opening experience for Food and Beverage outlets across various concepts and operations and possess banquet operations experience.
• Experience in menu planning and menu engineering.
• Excellent spoken and written English.
• Strong interpersonal skills and communication skills, and experience in managing large complex teams.
• Creative food and beverage professional with a can-do attitude and always keen to elevate and redefine the food and beverage offerings under his or her charge.
• Confident and meticulous.
• Ability to work independently and in teams.
• Excellent time management and organisational skills.

The Technician, Engineering is responsible for the general maintenance and/or minor repairs of equipment, facilities in the hotel and to perform repairs etc, as required. Close co-operation with various departments including Housekeeping and Guest Service ensures the smooth stay of our guests at all times. The job responsibilities include the following but are not limited to:

1. Maintain the physical condition of the building and ensure that the building has adequate heating, lighting and ventilation etc and that they are in good working condition
2. General maintenance and repair works such as, painting, patching walls, plumbing facilities, aircon servicing, and electrical switches and other fixtures and equipment to ensure smooth operations
3. Perform routine preventive maintenance programme
4. Check and inspect the building's machinery and equipment
5. Respond and prioritise maintenance requisitions (MWO) and guests' requests to ensure our guests receive quality service and furnishings

The Company may assign duties in addition to those listed/described above and/or vary the scope of work according to the business requirements.