Total 23 job vacancies by Asiapac Technology Pte. Ltd.

Job Responsibilities

• Assist in Setup of new PCs and Installation of Standard Office Application
• Troubleshooting of Problems Encountered by End Users
• Provides level 1 support for IT needs.
• Provide front line support for key field service activities in line with customers’ requirements.
• Update service record into database promptly and accurately.
• Perform Asset Tagging
• Perform rework on products and deployment when required.
• Assist in answering to customer enquiry and feedback
• To conduct all field service activities within the boundaries of health and safety policies. Risk control elements covering all relevant aspects of the field service role must be adhered to at all times
• To provide accurate, factual reports to the team leader or technical support personnel to enable informed decisions to be made on a course of action to resolve product issues
• Any ad-hoc duties as assigned.

Job Requirements:-

• Minimum qualification: Nitec in Infocomm or similar
• Able to Work Independently, Self-motivated and Diligent
• Willing to learn IT skills, Familiar with Windows Environment.
• Experience in Troubleshooting and Repairing of PC/Notebooks an added advantage
• Possess Analytical and Problem Solving Abilities
• Written and spoken Language Proficiency in English is essential
• Effective communication skills

Job Responsibilities

· Perform Technical Helpdesk Support to call in customers for all IT products and services distributed by the company

· Manages IT Hotline for urgent requests and Helpdesk email for requests for support

· Assist in Setup of new PCs and Installation of Standard Office Application

· Troubleshooting of Problems Encountered by End Users

· Provides level 1 support for IT needs.

· Provide front line support for key field service activities in line with customers’ requirements.

· Update service record into database promptly and accurately,

· Perform Asset Tagging

· Perform rework on products and deployment when required.

· Assist in answering to customer enquiry and feedback

· To conduct all field service activities within the boundaries of health and safety policies. Risk control elements covering all relevant aspects of the field service role must be adhered to at all times

· Provide accurate, factual reports to the team leader or technical support personnel to enable informed decisions to be made on a course of action to resolve product issues

· Any ad-hoc duties as assigned.

Job Requirements:-

· Minimum qualification – Nitec in Infocomm or related

· 3 years of working experience

· Able to Work Independently, Self-motivated and Diligent

· Willing to learn IT skills, Familiar with Windows Environment.

· Experience in Troubleshooting and Repairing of PC/Notebooks an added advantage

· Possess Analytical and Problem Solving Abilities

· Written and spoken Language Proficiency in English is essential

· Effective communication skills

AsiaPac is expanding our project management teams!

Company Introduction:

AsiaPac, a premier IT solutions provider, stands at the forefront of technological innovation and excellence. With a rich legacy and a commitment to delivering cutting-edge solutions, we specialize in a wide array of services including IT infrastructure, cloud computing, networking, cybersecurity, and digital transformation. Our team of experts brings extensive experience and unparalleled expertise to each project, ensuring that we meet and exceed the unique needs of our diverse clientele.

At AsiaPac, we pride ourselves on our ability to implement complex, large-scale projects with precision and efficiency. Our customer-centric approach, combined with our adherence to industry best practices, positions us as a trusted partner for businesses across various industries. We believe in building strong, long-lasting relationships with our clients by consistently delivering high-quality solutions that drive their success.

Our mission is to empower businesses with innovative technology solutions that enhance operational efficiency, boost productivity, and secure their digital assets. As we continue to expand our horizons, we remain dedicated to our core values of excellence, integrity, and continuous improvement, ensuring that we stay ahead in the ever-evolving IT landscape.

Join us at AsiaPac, where technology meets excellence, and together, let's create a future of endless possibilities.

Job Summary:

We are seeking highly skilled and experienced Project Managers to manage complex infrastructure, hardware, networking, cloud, and security projects. In this role, you will be responsible for managing multiple IT Systems Integration projects across various industries, ensuring successful delivery within budgeted resources and time.

We are looking for candidates who has:

Project Management Experience

• Extensive experience in implementing large complex infrastructure, hardware, networking, cloud, security projects as Project Manager in SI/Vendor/Product Principal environments (main experience). Project Management experience in projects such as SaaS business applications, Infrastructure as Code (IAC), ETL, analytics and custom development as secondary project management experience.
• Ability to project manage multiple IT Systems across multi-industry clients.
• Sound decision making, continuous improvement mindset and calm leadership of project team under the pressures of resource, budget and time constraints.
• Work closely with technical leads, engineers, partners to manage project delivery.

Project Management Best Practice

• Confidence and strength in articulating and leading members to follow project management methodologies Waterfall / SCRUM / Agile.
• Strong and consistent in using PMO Project Management Best practices, tools and techniques for client projects Efficient in management of time, scope, cost, quality issues, risks, change requests and internal/external/client escalations.
• Proven ability to manage project budgets effectively and experienced in project financial reporting.

Project Management Pre-Sales Engagement

• Work closely with Sales and Pre-Sales Solution Architects to document and present solutions during proposal stage.
• Tender response, SOW, project planning, project roadmaps, project effort estimation, project organization chart.

Excellent stakeholder management, communication and presentation skills

• Strong interpersonal and stakeholder management skills with ability to coordinate between technical, business teams and executive “C” level clients.
• The ideal candidate should project a professional image, demonstrating excellent written/verbal communication skills and a customer-centric approach.

Professional Client Interaction

• Interact courteously and professionally, addressing client needs and inquiries.
• Maintain a polished appearance and confident demeanor during client engagements.
• Communicate clearly, build rapport, and foster positive client relationships.
• Promptly resolve client concerns and handle issues effectively.

Qualifications:

Must-Have Qualifications:

• Bachelor’s degree in computer science / computer engineering or a technology equivalent.
• PMI PMP Project Management Professional, CSM Certified Scrum Master / Agile certifications is compulsory.
• At least 5+ years of project management experience with majority of years in Infrastructure/Hardware/Networking & Monitoring/Cloud/Security Systems projects.
• Majority of Project Management experience from SI/Consultancy/Technology Product Vendor environments.
• ITIL Foundation Certification.

Advantageous to have:

• PMP Program Management Professional Certifications, MSP Managing Successful Programs

Must-have Project Management Experience in 3 or more of these Infrastructure/Cloud areas:

• Cloud ecosystems / IaaS Project Management: AWS Cloud, Microsoft Azure Cloud, Huawei Cloud, Alibaba Cloud, Google Cloud, Microservices, API, CICD, DevOps, RedHat, Snowflake, On Premise to Cloud Migration
• On-Premises technology Project Management: Data centres, virtualization, hyper-converge - Nutanix, VMware
• Infrastructure Project Management: Windows, Linux, storage, networking, firewall, routers, WI-FI desktops/laptops/devices, servers, backup, system management solutions, observability, security, tech refresh projects: CISCO, Checkpoint, Paolo Alto network, Dell, Fujitsu, Hitachi, Huawei, IBM, Lenovo, Veeam Backup, Dynatrace, SolarWinds, CyberArk, Aquasec, Terraform, Ansible, KONG, ROSA

Job Summary:

We are seeking a highly skilled IT Security Officer to manage the security of our SaaS solutions, ensuring they meet industry standards for confidentiality, integrity, availability, and accountability. The ideal candidate will be responsible for developing security policies, conducting security assessments, coordinating incident response, and maintaining security documentation for our SaaS offerings. This role involves close collaboration with customers, SaaS providers, and external vendors to manage and mitigate security risks, ensuring a secure and compliant environment for all parties involved.

Key Responsibilities:

• Coordinate with external vendors and collaborate with customers and SaaS providers to conduct IT Security Risk Assessments. Identify security threats, assess risks, and propose mitigation strategies for approval by the customer.
• Coordinate the handling of security incidents, ensuring a timely response and resolution. Maintain a robust incident response process and documentation.
• Manage and coordinate regular security audits, vulnerability scans, and penetration tests. Consolidate findings, ensure proper remediation, and provide feedback to stakeholders on risk mitigation efforts.
• Maintain and update all security-related documentation, including policies, procedures, standards, and best practices. Ensure compliance with security frameworks such as ISO/IEC 27001, ISO/IEC 27018, SOC 2 Type 2, and CSA-STAR (Level 2).
• Continuously monitor the security posture of the SaaS solution and related ICT systems. Provide regular reports on security risks and mitigation actions to stakeholders and customers.
• Oversee the remediation of security vulnerabilities identified during security assessments, ensuring that appropriate actions are taken to address risks in a timely manner.
• Provide clear, concise security reports and recommendations to customers, ensuring they understand the security posture of the SaaS solution and any risks or issues that need attention.
• Take on ad-hoc security tasks as required to address emerging risks or assist with specific security projects or initiatives.

Qualifications:

• Minimum of 3 years of experience in IT security, particularly in enterprise systems, cloud infrastructure, or SaaS environments.
• A current professional information security certification (such as CISSP, CISM, CRISC, CGEIT, GSE) or equivalent is highly desirable.
• In-depth knowledge of IT security management and governance, risk assessment, incident response, vulnerability assessments, penetration testing, and security audits.
• Familiarity with international security standards and frameworks such as ISO/IEC 27001, ISO/IEC 27018, CSA-STAR, SOC 2 Type 2, NIST, and CIS.
• Strong interpersonal, written, and verbal communication skills, with the ability to explain complex security concepts to non-technical stakeholders.
• The position requires the candidate to be based locally.
• Strong problem-solving skills and the ability to make decisions under pressure.
• Proven ability to work effectively with cross-functional teams and external vendors.
• Attention to detail and a commitment to maintaining the highest standards of security.

Job Responsibilities

• Provide L2 technical support and advice to users on systems-related issues or queries
• Perform administration/maintenance and works toward continuous optimization of systems performance related to Microsoft 365 & MDM product e.g. Intune, Jamf Pro / School
• May need to be on standby with on-call availability with varied shifts including nights, weekends and holidays during critical cutover or L1 incident management

· Provide technical support for multiple customer environments on End User Devices operations

· Provide support for Windows / Apple / Android & Chromebook operating systems (OS), end-users software and applications

• Develop and maintain technical documentation related to design, UAT, configuration, usage, troubleshooting, etc., for all Microsoft 365 & applications and services of MDM products
• Work closely with Service Delivery Managers and Technical Managers to deliver operational service excellent to meet customer expectation

· Provide support to project implementation and documentation.

· Provide technical solution for project delivery and handle and resolve all technical aspects, with hands on approach

• Work closely with Project Manager to deliver high quality project implementation
• Develop and maintain PowerShell scripts used to manage / support the Microsoft 365 & Intune / Jamf environment

· Any ad-hoc duties as assigned

Job Requirements:-

· At least Diploma in any IT related courses

· At least 3 - 5 years of IT experience. ICT experience in providing end user devices support / migration / implementation.

· Fundamental knowledge of Microsoft 365 (Microsoft Teams, SharePoint online, Exchange Teams and Azure AD)

· Familiarise with endpoint device management tools:

o On-prem - Active Directory environment Group Policies (GPOs) related to endpoint devices. Other e.g. SCCM, BitLocker, LAPS

o MDM products - Intune & Jamf Pro / School

· Familiarise with endpoint devices operating system (OS). Windows 10/11, MacOS, iOS, Chromebook and Android

· Candidates are required to handle clients professionally during all interfaces, and are customer oriented, and work effectively both independently and in a team environment

· To have Microsoft 365 related certifications MD102, MS102, CompTIA A+, etc

· To have Apple Device Support certification.

· Technical accredited competency for: Major hardware system vendors (e.g Lenovo, HP & Dell)

· Basic programming knowledge e.g. PowerShell and Visual basic scripting

· Office Productivity tools for writing and presentation skills needs.

· Knowledge of IT lifecycle management

· Knowledge of ITSM - Incident Management, Problem Management, Change Management, Asset Management, Patch Management

Key Responsibilities in Solution Sales:

• Drive pre-sales activities in support of company sales growth and strategy for Network and security solutions e.g. Cisco/Meraki, Palo Alto, Fortigate, SASE stacks, CheckPoint
• Engage the customers the company would like to acquire with the support of the sales/marketing team and vendors to generate and engage these leads to present the company value proposition.
• Engage, Present, Analyse, Propose, Negotiate and Convert qualified prospects into deals
• Translate client requirements into solutions, and confident with an ability to handle pressure in critical situations by always ensuring that client requirements are met i.e., solutioning, POC verification, and traditional IT cloud solution design for public cloud projects
• Work with the PMO, project and services delivery team to develop business proposals, scope of work and costing within certain gross margins before presenting to the clients.
• Keep abreast and insight of competition, competitive issues and products.
• Improve governance (policies, standards, guidelines) on successful delivery outcomes e.g., industry compliances, delivery frameworks/playbooks, port-mortem review
• Work closely with all technical group to on-board technical knowledge of solution offerings, inclusive of vendors and partners as needed
• Support sales for all technical demo and Proof Of Concept (POC) requirement

Qualifications/Experience/Knowledge:

• Education/Qualification – Degree or other equivalent
• Work Experience – At least 8 years of experience
• At least 3 years of presales
• At least 5 years of network and security experience
• Design, Implement and support networks and security
• Technical knowledge of network architecture and security, routers, switches, provisioning, firewalls, SASE
• Well versed in rules, policies, ports, blocks and VPN technologies
• Hands on expertise with networking solutions e.g. Cisco/Meraki, HP, CheckPoint, Radware, Fortinet or equivalent
• Technical knowledge of cloud network architectures
• Technical knowledge of Security By Design Framework
• Experienced with newer Security principles like SASE (e.g. zScaler, ForeScout, BeyondTrust, Crowdstrike/Carbon Black, Cisco Umbrella/Duo)
• CCNP and CISA certification will be an added advantage
• Possess problem solving skills and able to prioritise and manage multiple tasks
• Strong communication skills
• Strong interpersonal and stakeholder management skills with ability to coordinate between technical and business teams
• Able to interact with various levels of internal and external stakeholders both in written and verbal forms
• Ability to efficiently understand client organisations and their business model and to tailor relevant processes to privacy requirements

Key Responsibilities

• Technical Support
• Support IT infrastructure (PCs, physical and virtual servers, storage, network, on-premises and cloud) i.e. systems provisioning, installations, configurations as well as monitoring and maintenance.
• Provide L2 technical support and advice to users on systems-related issues or queries.
• Perform systems administration/maintenance and works toward continuous optimization of systems performance.
• Standby with on-call availability with varied shifts including nights, weekends and holidays.
• Improve governance (policies, standards, guidelines) on successful delivery outcomes e.g. industry compliances, delivery frameworks/playbooks, port-mortem reviews, documentations
• Cross group collaboration
• Work closely with all technical group to on-board technical knowledge of solution offerings, inclusive of vendors and partners as needed

Qualifications/Experience/Knowledge

• Diploma/Degree or equivalent
• Min. 5-7 years of experience preferred.
• Technical knowledge with infra stacks i.e. x86, Unix, storage and backups, networks, security, desktops/laptops/devices, servers
• Solid Experience with OS – Linux, Windows OS, Mac OS, and Servers Operating Systems.
• Solid Experience with Virtual Machines – VMware, Hyper-V
• Experience with Cloud – AWS, Azure, M365, Microsoft Intune, Alibaba, Huawei.
• Experience with network architecture and security, routers, switches, provisioning, firewalls, and security
• Possesses problem solving skills and able to prioritize and manage multiple tasks.
• Demonstrated verbal, written communication and interpersonal skills with stakeholders.

Job Summary:

The Service Centre Manager is responsible for managing the post-sales service operations for end-user computing products and services. This role involves ensuring a superior customer experience, managing post-sales deliverables, and leading a team of service professionals to meet and exceed service quality standards.

Key Responsibilities:

Customer Experience Management:

• Ensure a high level of customer satisfaction by delivering prompt and effective post-sales services.
• Handle customer complaints and escalations promptly and professionally.
• Conduct regular customer feedback surveys and implement improvements based on feedback.
• Develop and implement customer service policies and procedures to enhance customer experience.
• Post-Sales Service Management:
• Oversee the post-sales service operations including repairs, maintenance, and support for end-user computing products.
• Coordinate with other departments (e.g., sales, logistics, technical support) to ensure seamless service delivery.
• Monitor and manage service level agreements (SLAs) to ensure timely and quality service delivery.
• Maintain accurate records of service activities, customer interactions, and issue resolutions.

Team Leadership and Development:

• Lead, mentor, and develop a team of service professionals to achieve high performance and service excellence.
• Conduct regular training sessions for the team to keep them updated on the latest products, services, and customer service techniques.
• Set performance goals, conduct performance reviews, and provide constructive feedback to team members.

Operational Excellence:

• Optimize service processes to improve efficiency and reduce turnaround times.
• Implement best practices and continuous improvement initiatives to enhance service delivery.
• Ensure compliance with company policies, industry regulations, and safety standards.

Reporting and Analysis:

• Generate regular reports on service performance, customer satisfaction, and operational metrics.
• Analyze data to identify trends, areas for improvement, and opportunities for service enhancement.
• Present findings and recommendations to senior management for strategic decision-making.

Qualifications:

• Bachelor’s degree in Business Administration, Information Technology, or a related field.
• Minimum of 5 years of experience in a service management role, preferably in the IT or end-user computing industry.
• Proven track record in managing post-sales service operations and customer experience initiatives.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to handle high-pressure situations and resolve conflicts effectively.
• Proficiency in using service management software and tools.
• Strong analytical and problem-solving skills.
• Customer-oriented mindset
• Strong organizational and multitasking abilities
• Ability to adapt to changing circumstances and manage multiple priorities
• High level of integrity and professionalism
• Strategic thinking and ability to drive process improvements

Job Description:

We are looking for an experienced Data Consultant to join our team. As a Data Consultant, you will play a pivotal role in leading data-centric projects, providing strategic guidance, and implementing innovative solutions for our clients. The ideal candidate will have a strong background in data management, analytics, and consulting, with a proven track record of delivering successful projects.

Key Responsibilities:

• Lead and manage end-to-end data projects, from requirements gathering and solution design to implementation, testing, and deployment.
• Collaborate closely with clients to understand their business objectives, data challenges, and opportunities for leveraging data-driven insights.
• Design and architect scalable data solutions, including data warehouses, data lakes, ETL processes, and BI/reporting systems.
• Provide expert advice on data strategy, governance, data quality management, and regulatory compliance.
• Develop and implement advanced analytics solutions, including predictive modelling, machine learning, and AI-driven analytics.
• Lead workshops, training sessions, and presentations to educate clients and internal teams on data management best practices and technologies.
• Mentor junior consultants and contribute to the growth and development of the data consulting practice within the firm.
• Stay abreast of industry trends, emerging technologies, and best practices in data management and analytics.

Requirements:

• Bachelor’s degree in computer science, Information Technology, Statistics, or a related field.
• 3-5 years of experience in a managerial role within a data-focused consulting environment, preferably within a Systems Integration firm.
• Proven experience leading and delivering complex data projects, including data warehousing, BI/reporting, and analytics.
• Strong proficiency in SQL and experience with databases such as SQL Server, Oracle, PostgreSQL, or similar platforms.
• Experience with data visualization tools (e.g., Tableau, Power BI) and proficiency in statistical analysis tools (e.g., R, Python).
• Knowledge of cloud platforms (e.g., AWS, Azure, GCP) and experience with big data technologies (e.g., Hadoop, Spark) is a plus.
• Excellent analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
• Strong communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels.
• Proven ability to manage project timelines, budgets, and resources effectively in a fast-paced environment.
• Certifications in data management, analytics, or related fields (e.g., Certified Data Management Professional, AWS Certified Big Data Specialty) are advantageous.

Job Responsibilities

• Working in partnership with the sales teams, lead the pre-sales engagement with customers to understand desired customer outcomes, technical objectives, and services requirements.
• Lead discovery workshops with customers to understand their business and technical drivers including application onboarding discovery of deployment-ready application workloads.
• Think past individual products and to design high level end-to-end solutions to meet the business outcomes and IT objectives, create end to end solutions to meet the business outcomes.
• Ensure that proposals, solution designs and Statements Of Work are technically sound and competitive.
• Provide Architecture Design, review and guidance for Public Cloud application including; monitoring, management, disaster recovery, security compliance/auditing, networking, storage, service brokers and build packs.
• Work with internal stakeholders to define its overall technology strategy and create a roadmap for implementing new solutions.
• Analyze business requirements and identify areas where technology can be used to improve efficiency and productivity.
• Assess available technologies and recommend the best options for meeting customers’ requirements.
• Coordinate and collaborate with internal resources for the implementation of new solutions. To work with development teams to ensure that the solutions are built and implemented in a timely and effective manner.
• Optimize its technology investments to reduce costs.
• Assess the total cost of ownership for different technology solutions and recommend options that provide the best return on investment.

Job Requirements

• 4+ year experience in Public Cloud architecture, design and implementation of critical applications.
• 3+ years IaaS experience (AWS / Azure / GCP)
• Pre-sales Consulting experience, including time supporting sales and liaising with technical practices and delivery will be an added advantage.
• Good knowledge of Linux / Unix / Windows systems
• Good knowledge of networking and related technologies (e.g. load balancing / DNS / SSL / firewalls / NAT)
• Experience with production systems and dealing with production issues
• A clear understanding of cloud service and deployment models
• Excellent client-facing and internal communication skills.
• Manage the relationship with the client and all stakeholders.
• Strong communication skills (written & verbal) in English
• Team player but capable of working independently where required
• Having experience to work on large scale projects
• Hands-on experience with AWS or Azure required
• Certified AWS Solution Architect or Azure Solution Architect will be an added advantage

Key Responsibilities:

• Retain and grow customer accounts with incremental commitment
• Develop and leverage relationships to improve customer retention
• Manage renewal process and negotiate multi-variable contracts
• Develop strategy to ensure assigned accounts are renewed on a timely manner
• Monitor outstanding renewals and develop a robust follow-up system
• Contacting and follow-up with customers and partners to ensure a timely renewal process
• Preparing renewal quotes for current contracts
• Cooperating with the sales team and assist in selling renewals and promoting up-sell opportunities
• Be the principal point of contact for key customers and leverage on the internal resources to meet their requirements
• Act as the customer champion with consistency on areas of improvement and initiatives to retain our customers through better product and service output
• Provide accurate and timely forecasts on a periodic basis

Qualifications:

• Bachelor's degree in Business Administration, Computer Science, Engineering, or related field
• Experience in a sales capacity within the technology or software industry preferred
• Strong understanding of SI services and solutions.
• Excellent communication, negotiation, and interpersonal skills.
• Strategic mindset with a focus on achieving targets.
• Adaptability to fast-paced environments

Key Responsibilities

· Technical Support

o Support IT infrastructure (PCs, physical and virtual servers, storage, network, on-premises and cloud) i.e. systems provisioning, installations, configurations as well as monitoring and maintenance.

o Provide L2 technical support and advice to users on systems-related issues or queries.

o Perform systems administration/maintenance and works toward continuous optimization of systems performance.

o Standby with on-call availability with varied shifts including nights, weekends and holidays.

o Improve governance (policies, standards, guidelines) on successful delivery outcomes e.g. industry compliances, delivery frameworks/playbooks, port-mortem reviews, documentations

· Cross group collaboration

o Work closely with all technical group to on-board technical knowledge of solution offerings, inclusive of vendors and partners as needed

Qualifications/Experience/Knowledge

· Diploma/Degree or equivalent

· Min. 2-3 years of experience preferred.

· Technical knowledge infra stacks i.e. x86, Unix, storage and backups, networks, security, desktops/laptops/devices, servers

· Knowledge of OS – Linux, Windows OS, Mac OS, and Servers Operating Systems.

· Knowledge of Virtual Machines – VMware, Hyper-V

· Knowledge of Cloud – AWS, Azure, M365, Microsoft Intune, Alibaba, Huawei.

· Knowledge of network architecture and security, routers, switches, provisioning, firewalls, and security

· Possess problem solving skills and able to prioritise and manage multiple tasks.

· Demonstrated verbal, written communication and interpersonal skills with stakeholders.

Key Responsibilities

• Manages and supervises the MIS Engineers to handle the SOP of all End User Computing, Infrastructure Services (AD, DNS, DHCP Servers/Virtual Machines, Storage, Backup, Security, Network etc.) and Application systems (Navision, O365, and Cloud systems AWS, Azure, VMWare, BMC Remedy, which AsiaPac utilizes)
• Ensures development and training of staff on relevant best practices in service management and personal development.
• Monitors the achievement of performance objectives through leading and lagging metrics along with work assignments to ensure adherence to quality, end user satisfaction and timelines with continual improvement.
• Develop and maintain broad knowledge of company’s’ business and technology requirements and needs
• Develop and maintain system plan including operational requirements, budget requirements and schedules
• Develop and implement MIS policies, SOP to ensure stable, secured business operations inclusive of lifecycle of MIS i.e. software and hardware, operations
• Recommend and implement new technology solutions to improve productivity.
• Management of any services operational interactions with 3rd parties both internal and external
• Work closely with relevant teams to define roadmap, monitor and manage the performance as per the SLA's and performance indicators set
• Work closely with cross-functional teams and vendors to identify opportunity to improve services
• Work closely with all technical group to on-board the new governance for operations management, service management and performance management i.e. Systems, processes, improvements, aligned metrics, compliances

Qualifications/Experience/Knowledge

• Degree or equivalent
• At least 8 years of IT experience
• 5 in Infra management and operations
• 3 in people management
• Solid experience in ITIL and Service Management
• Preferably must have set up a service management function previously for multiple customer environments
• In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
• Technical hands on of IT lifecycle management (EUC, DC/Cloud Services)
• Technical hands-on with infra stacks i.e. desktops/laptops/devices, servers
• Technical hands-on with Windows OS, Servers, Storage, Network, Cloud i.e. AD domain management/modifications, Certificates management, DNS, VPN, LAN/Wifi configurations, Backup
• Technical knowledge and hands-on with Applications systems e.g. BMC Remedy, O365, VMware, Navision,
• Knowledge of IT lifecycle management
• Knowledge of ITSM - Incident Management, Problem Management, Change Management, Asset Management, Patch Management
• Strong problem-solving skills and able to prioritise and manage multiple tasks
• Strong interpersonal and stakeholder management skills with ability to coordinate between technical and business teams
• Ability to efficiently understand client organizations and their business model and to tailor relevant processes to privacy requirements.
• Readiness to demonstrate a proactive attitude
• Multi-customers support in a site or data center experience
• ITIL Certification

Job Responsibilities

• Core focus will be on integrating cloud solutions with existing on-premise infrastructure and applications managed by AsiaPac. This involves designing secure and reliable hybrid cloud architectures that seamlessly connect various components.
• Define and oversee the organization's cloud computing strategy, including cloud adoption plans, cloud management, and cost optimization.
• Lead and mentor a team of cloud architects.
• Communicate effectively with all levels of the organization, from technical staff to senior management.
• Optimize its technology investments to reduce costs.
• Working in partnership with the sales teams, lead the pre-sales engagement with customers to understand desired customer outcomes, technical objectives, and services requirements.
• Lead discovery workshops with customers to understand their business and technical drivers including application onboarding discovery of deployment-ready application workloads.
• Ensure that proposals, solution designs and Statements Of Work are technically sound and competitive.
• Provide Architecture Design, review and guidance for Public Cloud application including; monitoring, management, disaster recovery, security compliance/auditing, networking, storage, service brokers and build packs.
• Stay up-to-date on emerging cloud technologies and best practices, recommending and implementing them when appropriate.
• Analyze business requirements and identify areas where technology can be used to improve efficiency and productivity.

Job Requirements

• 5+ year experience in Hybrid Cloud architecture, design and implementation of critical applications.
• 3+ years’ experience with Hyperscalers (AWS / Azure / GCP)
• Pre-sales Consulting experience, including time supporting sales and liaising with technical practices and delivery will be an added advantage.
• Strong technical knowledge with a clear understanding of cloud services and deployment models
• Excellent client-facing and internal communication skills.
• Manage the relationship with the client and all stakeholders.
• Strong communication skills (written & verbal) in English
• Experience as a team leader in a dynamic and fast pace environment
• Having experience to work on large scale, complex projects
• Hands-on experience with public cloud required
• Certified AWS Solution Architect Professional or Azure Solution Architect Expert will be an added advantage

Key Responsibilities:

• Retain and grow customer accounts with incremental commitment
• Develop and leverage relationships to improve customer retention
• Manage renewal process and negotiate multi-variable contracts
• Develop strategy to ensure assigned accounts are renewed on a timely manner
• Monitor outstanding renewals and develop a robust follow-up system
• Contacting and follow-up with customers and partners to ensure a timely renewal process
• Preparing renewal quotes for current contracts
• Cooperating with the sales team and assist in selling renewals and promoting up-sell opportunities
• Be the principal point of contact for key customers and leverage on the internal resources to meet their requirements
• Act as the customer champion with consistency on areas of improvement and initiatives to retain our customers through better product and service output
• Provide accurate and timely forecasts on a periodic basis

Qualifications:

• Bachelor's degree in Business Administration, Computer Science, Engineering, or related field
• Experience in a sales capacity within the technology or software industry preferred
• Strong understanding of SI services and solutions.
• Excellent communication, negotiation, and interpersonal skills.
• Strategic mindset with a focus on achieving targets.
• Adaptability to fast-paced environments

Job Description:

• Support day-to-day accounting operations.
• Perform credit control, attend to customer’s queries and related tasks.
• Assist month-end reporting.
• Perform other assigned tasks and duties.

Job Requirements:

• Diplomas or above in Accounting / Finance / Business.
• 5 years of relevant experience.
• Ability to prioritise tasks and meet the deadline.
• Good communication and interpersonal skills.

Responsibilities:

• Deliver large complex infrastructure, custom development, software SaaS implementation projects, managing a portfolio of complex initiatives that span one or multiple lines of business for diverse clients
• Have a firm grasp of the interdependencies between technology, operations and business needs
• Providing sound decision making and calm leadership to the team under the pressures of resource, budget and time constraints
• Ensure on time, on budget projects by delivering predictable and reliable cost estimating, management and forecasting for portfolio of projects.
• Demonstrate functional and technical acumen in supporting how solutions will address client goals while maintaining alignment with industry best practices
• Take the lead in using PMO Project Management Best practices, templates, policies, tools for client projects
• Ensure quality across all aspects of the projects program to deliver successfully with no major issues at go live; this includes effective management of change, risks, assumptions, issues and dependencies
• Adhere to PMO Project Management governance (policies, standards, guidelines) on successful delivery outcomes e.g. industry compliances, delivery frameworks/playbooks, port-mortem reviews, documentations
• Manage all aspects of multiple related projects to ensure the overall program is aligned to and directly supports the attainment of strategic objectives
• Ability to ensure continuous delivery within multiple projects for seamless operations.
• Communicate with key stakeholders to obtain required data and secure stakeholders' buy-in for recommended solutions.
• Work closely with all technical group to manage and coordinate resourcing of technical skills to handle project and services delivery,
• Work closely with Sales and Pre-Sales to progress new opportunities during deal proposal, reviews i.e. demand analysis, demos, tenders, etc.

Qualifications:

• Bachelors' degree in Computer Science / Computer Engineering or a technology equivalent
• At least 12+ years of experience with 3 years in Infrastructure related projects and preferably 3 years in Software Development/API/Software SaaS/ETL/Data Migration related projects environment
• Infrastructure hands-on setup experience (Operating system/database server/storage/backup/networking/cloud), Technology Consultant, Business Analyst, Trainer, Developer in early part of Career
• PMP certification is compulsory
• SCRUM/Agile certification is good-to-have
• Demonstrated project management experience handling multiple projects simultaneously with proven record of successful delivery
• Good knowledge and experience of all stages of the project and program lifecycle, including development of business cases, mobilization of projects.
• Experience in handling large Enterprise RFQ/RFP and government tender is an added advantage.
• Proven ability to manage project budgets effectively and experience of financial reporting
• Experience in delivering infrastructure projects (data centres, cloud).
• Understanding of on-premises (data centres, virtualization, hyper-converge, security) and cloud ecosystems - AWS, Azure, Huawei, Alibaba
• Understanding of the infra stack i.e. x86, Unix, storage, networks, security, desktops/laptops/devices, servers, backup solutions
• Experience in delivering ITIL projects and Cloud Application Systems/Integration development Projects will be an advantage
• Knowledge of IT lifecycle management
• Knowledge of ITSM - Incident Management, Problem Management, Change Management, Asset Management, Patch Management
• Ability to successfully manage and coordinate project teams comprising of both technical and business teams
• Strong interpersonal and stakeholder management skills with ability to coordinate between technical and business teams
• Able to interact with various levels of internal and external stakeholders both in written and verbal forms
• Ability to efficiently understand client organizations culture and business model to tailor relevant project management practice

Your primary responsibility will be to gather, analyze, and report on various service-related data to support decision-making processes within the organization. You will play a crucial role in providing insights and recommendations to improve service quality, efficiency, and customer satisfaction.

Key Responsibilities:

• Prepare and churn daily, weekly, monthly, or quarterly reports (as appropriate) stipulated by Customer’s Contract obligation; or at agreed time intervals, through the analysis of data, past trending records and Service Management Reviews
• Recommend areas of improvement that support Customer’s business requirements through gap analysis and periodic reviews; initiate Service Improvement Plan (SIP) as appropriate
• Ensure that data published is unchanged from creation to reception; by upholding to act with integrity and ensure that all data extracted and published are treated as Confidential
• Generate reports with accuracy, determine classifications by identifying trends, clarifying inconsistencies, and monitoring progress periodically
• Commitment to fulfill, ensure correct and accurate, valid data is published and timely delivery of Customer deliverables
• Perform integrity and quality analysis on data prior to publication, ensuring that business standards and customer expectations are being maintained
• Prepare and manage operational reports to improve the overall performance of the support teams; and highlight the pain points in the operational process
• Articulate and document the Service Level Agreement (SLA), and Operational Level Agreement (OLA) deliverables to achieve the outcomes expected by both AsiaPac and the Customer
• Propose reporting templates based on reporting requirements/descriptions per the Customer’s Contract schedule; ensure that access to the data sources is set up in order to produce the reports
• Work closely with the Operations and Service Delivery Teams to identify and define, value-add to existing reports, and discuss the structure, as required
• Support to deliver ad hoc reporting and analytics requirements to both customer and internal/senior management
• Contribute and support governance improvement on policies, standard ITIL processes, and procedure adoption, review and update related documentation; develop and maintain standard operational and service delivery templates, report procedural and work instructions documentation
• Support internal audits to ensure compliance with certified standards (e.g. ITIL, OSPAR)
• Take up and to lead small/medium projects or initiatives to improve the processes and toolsets
• Good understanding and familiarity with IT Operations background

Requirement / Pre-requisites:

• Proficiency in Microsoft Excel functions (Pivot tables, vLookUp, Conditional Formatting, Mixed Type Charts, Array Formulas, Macros, Microsoft Power Add-ins, etc…); familiar with using Power BI as an added advantage
• ITIL certified an added advantage
• Knowledge of Auditing Standards ISO20000, Quality Management System ISO9000 an added advantage
• High level of personal commitment, proactiveness, and sense of responsibility
• Demonstrate problem analysis and solution formulation ability
• Excellent customer service orientation and ability to communicate clearly; is meticulous and possesses good report-writing skills

Qualifications and Skills:

• Bachelor's degree in Computer Science, Statistics, Mathematics, Economics, or a related field.
• Proven experience as a Data Analyst or similar role, with a focus on service-related data analysis and reporting.
• Strong analytical and problem-solving skills with the ability to think critically and draw insights from complex datasets.
• Excellent communication and presentation skills, with the ability to convey technical information to non-technical stakeholders effectively.
• Detail-oriented with a high level of accuracy in work output.
• Ability to work independently and collaboratively in a fast-paced environment.
• Familiarity with service management concepts (e.g., ITIL) is a plus.

Responsibilities:

· Lead our server and storage team with a strategic vision, ensuring alignment with organizational goals and driving operational excellence.

· Showcase advanced proficiency in Red Hat, VMware, Hitachi, and Dell Technologies, providing strategic guidance for infrastructure optimization.

· Efficiently manage internal resources, fostering collaboration, skill development, and cultivating a results-driven culture.

· Cultivate and maintain strong customer relationships, understanding their needs, and delivering tailored solutions for maximum satisfaction.

· Oversee end-to-end infrastructure projects, from conceptualization to implementation, ensuring timelines, budgets, and quality standards are met.

· Lead the seamless integration of emerging technologies, ensuring compatibility, and driving continuous improvement.

· Proactively identify and address technical challenges, minimizing downtime, and maintaining the highest levels of system reliability.

· Establish and monitor key performance indicators, driving continuous improvement in server and storage operations.

· Collaborate effectively with internal teams and external partners, ensuring alignment with business goals and exceeding customer expectations.

Qualifications:

· Minimum 5 years of experience in server and storage management.

· Expertise in Red Hat, VMware, Hitachi, and Dell Technologies.

· Proven track record in leading teams, managing customer relationships, and handling infrastructure projects.

· Strong analytical and problem-solving skills.

· Excellent communication and interpersonal abilities.

Key Responsibilities:

Ø Strategic Leadership:

o Provide visionary strategic leadership for the Managed Infrastructure network team, leveraging over 5 years of experience.

o Develop and execute forward-thinking network strategies aligned with client objectives and industry best practices.

Ø Team Management:

o Lead, mentor, and manage a team of network engineers, administrators, and technicians, leveraging your extensive experience to drive high performance and skill development.

o Establish clear performance objectives and provide ongoing feedback and coaching.

Ø Client Engagement:

o Cultivate strong client relationships and serve as a trusted advisor, utilizing your deep understanding of client business needs and over 5 years of experience to deliver customized network solutions.

o Collaborate with clients on long-term network planning and optimization strategies.

Ø Network Architecture and Design:

o Lead the design and architecture of complex network environments, drawing upon your extensive experience, including LANs, WANs, and cloud-based networking solutions.

o Ensure that network designs meet scalability, security, and performance requirements.

Ø Security and Compliance:

o Apply your extensive experience to implement and oversee advanced network security measures, including firewall configurations, intrusion detection systems, and access controls.

o Ensure client networks adhere to industry compliance standards and regulations.

Ø Network Performance Management:

o Utilize your more than 5 years of experience to monitor and optimize network performance, proactively identifying and addressing bottlenecks, issues, and opportunities for improvement.

o Lead capacity planning efforts to support client growth and technology advancements.

Ø Vendor Management:

o Leverage your expertise in vendor management to manage vendor relationships, negotiate contracts, and oversee procurement of network equipment and services.

o Ensure vendor support meets client needs and service level agreements.

Qualifications:

Ø Bachelor's degree in Computer Science, Information Technology, or related field (preferred).

Ø More than 5 years of experience in network administration, architecture, and management.

Ø In-depth knowledge of networking protocols, security, and best practices.

Ø Relevant certifications (e.g., CCIE, CCNP, CISSP, PCNSE, NSE7, CCSE, etc.) highly preferred.

Ø Proven leadership and team management experience.

Ø Strong client-facing and communication skills.

Ø Ability to develop and execute network strategies aligned with business goals.

Job Responsibilities

• Account Planning & Management
• Service existing accounts and prospect for new customers via cold calls, face-to-face meetings, conferences, marketing and business networking events
• Understand & identify customers’ needs through in-depth account planning and profiling on customers’ requirements
• Work closely with business channel partners, distributors and technical team to deliver technical solutions
• Ensure orders are properly delivered, received and invoiced
• Timely follow-up on customers’ requests and sales deliveries
• Provide regular updates on sales opportunity, pipeline, activities and feedback to the Management
• Achieve and exceed sales revenue and GP target
• Ensure all outstanding payments from clients are collected on time

Job Requirements

• Degree or Diploma with at least 1 year of corporate sales experience in ICT solutions or its related fields
• Sales-driven and self-motivated
• Outgoing & pleasant personality
• Ability to work independently, set priorities, multi-task and meet project timelines

Job Summary:

Seeking an experienced Technical Manager with over 5 years of relevant experience and Microsoft 365 (M365) certification. Responsible for leading a team, overseeing technical projects, driving innovation, and ensuring effective implementation and maintenance of M365 solutions.

Key Responsibilities:

· Guide and mentor technical professionals for team success.

· Plan, execute, and oversee projects within time, scope, and budget.

· Design, implement, and manage M365 solutions like SharePoint, Exchange, Teams, etc.

· Develop and execute technical strategies aligned with business goals for enhanced productivity.

· Provide expertise and escalation support for complex technical issues in M365.

· Manage vendor relationships for high-quality solutions and contractual obligations.

· Implement and maintain security best practices and compliance standards within M365.

· Create technical documentation and lead change management efforts.

· Manage project budgets and identify opportunities for process innovation.

· Encourage skill development among team members for industry best practices.

Qualifications:

· Bachelor’s degree in computer science or related field.

· Microsoft 365 (M365) certification.

· Minimum 5 years' technical management experience, focusing on Microsoft technologies.

· Strong leadership, communication, and project management skills.

· Proven experience in technical project management and security practices within M365.

· Adaptability, familiarity with emerging technology trends, and cloud experience are advantageous.

Job Responsibilities

• Working in partnership with the sales teams, lead the pre-sales engagement with customers to understand desired customer outcomes, technical objectives, and services requirements.
• Lead discovery workshops with customers to understand their business and technical drivers including application onboarding discovery of deployment-ready application workloads.
• Think past individual products and to design high level end-to-end solutions to meet the business outcomes and IT objectives, create end to end solutions to meet the business outcomes.
• Ensure that proposals, solution designs and Statements Of Work are technically sound and competitive.
• Provide Architecture Design, review and guidance for Public Cloud application including; monitoring, management, disaster recovery, security compliance/auditing, networking, storage, service brokers and build packs.
• Work with internal stakeholders to define its overall technology strategy and create a roadmap for implementing new solutions.
• Analyze business requirements and identify areas where technology can be used to improve efficiency and productivity.
• Assess available technologies and recommend the best options for meeting customers’ requirements.
• Coordinate and collaborate with internal resources for the implementation of new solutions. To work with development teams to ensure that the solutions are built and implemented in a timely and effective manner.
• Optimize its technology investments to reduce costs.
• Assess the total cost of ownership for different technology solutions and recommend options that provide the best return on investment.

Job Requirements

• 4+ year experience in Public Cloud architecture, design and implementation of critical applications.
• 3+ years IaaS experience (AWS / Azure / GCP)
• Pre-sales Consulting experience, including time supporting sales and liaising with technical practices and delivery will be an added advantage.
• Good knowledge of Linux / Unix / Windows systems
• Good knowledge of networking and related technologies (e.g. load balancing / DNS / SSL / firewalls / NAT)
• Experience with production systems and dealing with production issues
• A clear understanding of cloud service and deployment models
• Excellent client-facing and internal communication skills.
• Manage the relationship with the client and all stakeholders.
• Strong communication skills (written & verbal) in English
• Team player but capable of working independently where required
• Having experience to work on large scale projects
• Hands-on experience with AWS or Azure required
• Certified AWS Solution Architect or Azure Solution Architect will be an added advantage