Total 14 operations engineer job vacancies in Singapore

THE ROLE

Reporting to Boutique Manager, we are looking for a Beauty Advisor to offer luxury personalized services to our clients. You will be working in a Studio Spa located at Raffles Hotel.

• You are the ambassador of Orveda.
• You elevate Orveda through the retail evolution & client experience elevation.
• You transmit Orveda’s DNA, uniqueness, and know-how to clients.
• You ensure the development of boutique's sales while guaranteeing the excellence of client experience.

YOUR MAIN FOCUS

Brand image

• Always ensure an elevated brand image: signature grooming standard, visual merchandising (POS & animations), services & client experience.
• Guarantor of brand expertise, corporate values with the ability to transmit by a perfect storytelling.
• Embody the values of the brand and encourage and develop “one-team” spirit with hospitality and generosity.
• Take ownership of the POS / the boutique, embody retail identity guidelines and ensure the perfect image of the POS / the boutique in terms of visual merchandising execution & maintenance and general harmony of the POS.
• Demonstrate attention to detail and respect pos daily procedures: cash desk, stock, testers etc.

Retail expertise

• Appropriate brand’s retail commitment, practice signature selling ceremony and “client-centric” approach in a pragmatic & authentic way.
• Ensure the achievement and monitoring of the sales objectives both individually and collectively.
• Willing to go beyond the target and pos growth by cross-selling and upselling actions.
• Attend & participate actively in all class/virtual trainings across all axis and soft skills.
• Ensure a proactive communication with store manager regarding POS daily activities.

Client experience

• Actively put the client experience at the heart of all actions by giving clients a unique experience by creating a sincere bond: warm welcome & proactive connection, by embodying the signature brand attitude.
• Develop a regular clientele and develop local and international clientele by using the CRM tools and means at your disposal: preparing and anticipating tomorrow's needs, inserting, clientelling, phoning, animations.
• Cultivate solid clienteling mindset & action, optimize daily CRM practice with new clients recruitment and client loyalty retaining as the top priority.

YOU ARE A COTY FIT

• Minimum 4 years of successful track record in the luxury retail industry.
• Past luxury or perfume & cosmetics or travel retail experience is a plus.
• Innate sense of client experience and taste for challenges and sales.
• Excellent communication, client engagement, interpersonal and storytelling skills.
• Proactivity, curiosity, open-mindedness, dynamism & agility, are key strengths to achieve excellence in the role.
• Solid knowledge of the state of Retail in the Luxury & beauty world, as well as client experience is a plus.

ABOUT COTY

Coty is one of the world’s largest beauty companies with an iconic portfolio of brands across fragrance, color cosmetics, skincare, and body care. At Coty, we celebrate the entire human kaleidoscope and cultivate a culture of fearless kindness. Therefore, we are proud to be an equal opportunities employer. We do not discriminate against any candidate or employee and strive to be an open, inclusive and diverse workplace where all employees can be their authentic self.

Join us in making over the world of beauty!

RESPONSIBILITIES:

· Work as part of a team to serve as liaison between business support functions, providing them with knowledge of products and/or of the customers.

· Maintain a thorough understanding for the portfolio of brands responsible for including sales objectives and marketing programs

· Develop and provide guidelines for the yearly trade plans aligned with marketing and sales goals; and adjust brand strategies driven by the Travel Retail channel as well as key consumers in the Regions

· Plan introduction of new product initiatives from launch plan to pricing, assortment, forecast and social & digital strategies

· Communicate marketing plans to key stakeholders through creative marketing and sales presentation

· Provide TRWW and Global Marketing with launch performance report and actionable conclusions

· Provide TRWW and Global Marketing with recommendations on required support tools, promotional activities and product development opportunities specific to Asia Pacific needs

· Optimize portfolio/brand productivity in collaboration with demand planners through annual assortment review and SKUs rationalization exercise in an effort to reduce E&O.

· Participate in monthly business report and any ad-hoc business reporting needs

· Ability to work with a variety of people from various business and cultural background; Develop excellent communication process with all areas of business and stakeholders

· Ability to work and co-ordinate projects in a flexible and fast-changing environment

REQUIRMENTS

· Bachelor’s Degree in Business Management and/or Marketing

(or a related/equivalent discipline)

· A minimum of 8 years’ of Marketing experience in Beauty/Luxury and/or Consumer Goods

· Previous experience in Travel Retail is a plus

· Passion for fragrances

· Experience in developing and managing forecasts

· Excellent presentation, communication and administrative skills

ABOUT COTY

Coty is one of the world’s largest beauty companies with an iconic portfolio of brands across fragrance, color cosmetics, skincare, and body care. At Coty, we celebrate the entire human kaleidoscope and cultivate a culture of fearless kindness. Therefore, we are proud to be an equal opportunities employer. We do not discriminate against any candidate or employee and strive to be an open, inclusive and diverse workplace where all employees can be their authentic self. Join us in making over the world of beauty!

For additional information about Coty Inc., please visit www.coty.com/your-career.

The Marketing Lead is responsible for providing guidance to the Marketing Team by evaluating and developing omni-channel marketing strategies, coordinating brand-building efforts to increase awareness and improve the positioning of all COTY brands to eventually gain market share and achieve both revenue and profitability targets. This role is a pivotal one for the Singapore Team and the incumbent needs to be a strong and empathetic leader, highly collaborative, working closely with key stakeholders, both internal and external.

RESPONSIBILITIES

1. Distribution & Pricing Strategy

· Acts as the guardian of all COTY brands and adhere strictly to our global distribution strategy and competitor adjacency guidelines, protecting the positioning of our brands in the local market to maintain brand equity

· Adhere strictly to new door opening process, starting with obtaining CCO Office approval to working closely with both Global Trade and Global Merchandising Teams from start till end to ensure successful executions

· Ensure that our yearly pricing strategy is competitive and defend when necessary, while monitoring market trends and taking into consideration both external and internal benchmarks to set the right prices for all our products and services, especially for core pillars

2. A&P Budget and P&L Management

· Work closely with the Country Head and Commercial Lead on annual 3-year business plans, ensuring a bottom-up build towards A&P budgets for all brands to achieve both net revenue and retail sales targets

· Manage marketing spends to ensure that they drive the maximum impact and achieve our desired ROI, while remaining compliant with company polices

· Be sharp and highly adaptable when it comes to monthly and quarterly A&P budget landings and be ready to streamline or cut budgets due to business situations or when there is a direct mandate from the Leadership Team

3. New Launches, Repushes & Forecasting

· Guide the team in sizing new product launches accurately, in accordance with Commercial Excellence guidelines and business priorities

· Oversee forecasting of both core pillars and new product launches to ensure optimum weight of business is maintained to drive strategic growth of both product categories and franchises

· Be agile and quick to pre-empt or react to both market and sales trends, executing immediate changes in rolling forecasts to ensure we do not under-forecast and miss out on opportunities, or over-forecast and end up with high excess and obsolete stock inventory

4. 360° Omni Marketing Plans & Brand Building

Media/Digital

· Guide the team and appointed agency to develop plans which are in line with our global media strategy and fashion house license requirements while keeping business priorities, audience profiles and KPIs in mind

· Focus on driving plans which are minimally USD 100,000 investment per campaign to drive greater impact and results

PRIM

· Guide the team and appointed agencies on both short-tail and long-tail PRIM strategies and plans for our priority brands – short-tail impact is necessary for social listening rankings, but long-tail sustenance is crucial for brand longevity

· Ensure strong and distinctive tribes are built for priority brands and maintain collaborative relationships with all key opinion leaders to build long-standing communities of brand ambassadors

· Key focus to be put on social advocacy and user-generated content with key opinion consumers to drive authenticity

CRM

· Embark on crucial first steps to rolling out both official communications programmes (Phase I) and loyalty programmes (Phase II) for priority brands

· Be highly resilient when dealing with various internal and external stakeholders and red tapes during the pre-launch process; work hand-in-hand with ISEA CRM Lead to iron out issues and clear obstacles as we navigate through the complexities with Global CRM, IT and Security Teams

Trade Marketing & Consumer Eventing

· Keep brand desirability and consumers’ tastes and preferences top of mind when it comes to developing trade marketing plans in accordance with channel strategy to drive purchase conversion

· Ensure retail activations are talk-of-town trendsetters, with best-in-class retailtainment and gifting mechanics to achieve sales targets

· Traffic drivers, sampling and new customer recruitment are mandatory for all retail activations

Store Design & Visual Merchandising

· Lead the team on both permanent merchandising (new door openings or renovations, planogram changeovers, etc.) and temporary merchandising (trade/consumer podium activations) projects, ensure global guidelines are met and fashion house approvals are obtained before every execution

· Guide the team for CAPEX budget topics and ensure all fixed assets are properly capitalized for P&L management

· Ensure accurate and timely retro-planning is in place for every major permanent merchandising project in order to meet targeted opening dates

· Ensure all temporary merchandising projects are cost-efficient and profitable

· Navigate through any intricacies and manage any crisis which may arise with both internal teams and external stakeholders such as landlords (malls), retailers and contractors, etc.

5. Stakeholder Management

· Collaborate with the Commercial Lead in the development of strong relationships with key landlords and retailers across all channels and conduct high level negotiations together to deliver successful outcomes and results

· Liaise and network with the broader organisation regionally and globally to develop and drive co-marketing plans together and leverage on best practices – this includes Regional Teams (Asia & ISEA), Global Trade Teams, Global Merchandising Teams, Global Communication Teams and Global Digital Teams

6. People Leadership

· Recruit (when needed), develop, retain and rotate top talents within the organization

· Mentor individuals towards the fulfilment of both personal and business objectives; drive all short, medium and long-term career planning and succession planning conversations including development plans for individuals

· Identify key personnels who are able to assume broader responsibilities and be an advocate for them when it comes to advancement opportunities

· Inspire by setting an example and being a good role model; instil confidence and motivate teammates to deliver their KPIs and set a high standard of performance

Promote a high level of team camaraderie and engagement amongst teammates, ensuring a laser-sharp focus on common goals so that successes are celebrated together, and the team is strongly united to navigate setbacks and find solutions together

REQUIREMENTS

· Bachelor’s Degree in Business Management and/or Marketing (or any related/equivalent discipline)

· Minimally 10 years of relevant Marketing and/or Brand Management experience in Beauty or FMCG industry

· Minimally 5 years of People Management experience and/or has led a team of at least 3 to 5 direct reports

· A strong leader who is able to lead with empathy and recognizes the importance of mentorship

· Has outstanding communication and presentation skills, understands the importance of maintaining utmost decorum in formal and public settings

· Is resilient and agile, able to take on new challenges and adapt to changes

· Has a sharp analytical mind, good in problem-solving

· Has a collaborative mindset and is a team player

· Possesses excellent organizational and timeline management

· Possesses an in-depth knowledge of the Singapore domestic market, preferably someone who already has cemented strong relationships with the key industry players

Coty is a world leader in beauty and home to an illustrious roster of cosmetic, skincare and fragrance brands. And our company has a mission: to challenge the definition of beauty, to encourage authenticity and celebrate diversity. Because to us at Coty, beauty isn’t about conforming to somebody else’s ideal. It’s about inclusion and liberating everyone to shine in their unique way.

THE ROLE

We are looking for a Beauty Advisor to offer luxury personalized services to our customers to help them choose the right cosmetics/fragrance.

Beauty Advisor responsibilities include demonstrating makeup techniques, suggesting products that meet clients’ needs and informing customers about product details, like ingredients, application methods and price. To be successful in this role, you are customer-service oriented and are familiar with a wide range of beauty products.

Ultimately, you will help achieve our sales quotas while promoting our beauty products and services to clients.

KEY RESPONSIBILITIES

• Increase sales and brand awareness by providing professional consultation in-line with exquisite moment
• Handle customer objections and convert opportunities to sales. Handling queries on Fragrances/Makeup/Skincare
• Ensure counter cleanliness, ensure proper presentation of products/testers on shelves and replenish/pack stocks as needed.
• Provide outstanding client experience through excellent product knowledge and expertise through a multi-category, multi-channel approach. Achieve targets together as a team while adhering to company's directives.
• Ensure long term engagement with our clients and maintain good relationship after sales
• Maintain the store in optimum condition and adhering to a visual merchandising guideline that best represents the brand

KEY REQUIREMENTS

• Minimum 1 year of relevant working experience in beauty industry is preferred
• Extensive knowledge of Makeup and Fragrance products.
• Possess accreditation in Makeup Artistry/Skincare/ Fragrance is preferred
• Excellent & effective communication skills
• Additional education in Cosmetology or relevant field is a plus

RESPONSIBILITY

Brand & Product Marketing

· Along with the Brand Manager, develop and execute end-to-end strategic plans in collaboration with Commercial and Retail Operations, to achieve the desired growth and sales targets.

· Support the preparation of 360° launch plans with a view to do “fewer, bigger, better”, showcasing Singapore as the Jewel of SEAwith best practice executions and finesse.

· Partner with Media and PR agencies to target the various social media marketing funnels, driving maximum ROI on media spend and building brand advocacy in the market.

Trade Marketing & Events

· Plan and execute trade promotions across Department Stores and Sephora channels, including developing exclusive offerings tailored to various retailers and consumer bases, aimed at driving footfall to store and consequently, sell out.

· Develop proposals for mono-brand and multi-house animations in collaboration with Commercial, Retail Operations and Visual Merchandizing.

· Collaborate with Global/Regional stakeholders, internal team and vendors to ensure that all executions are aligned with brand guidelines.

· Establish elevated and desirable presence in retailers’ online and offline platforms by negotiating for brand representation and exposure.

Budget Management

· Plan and manage A&CP budget in alignment with brand strategy.

· Possess business acumen to make calculated decisions on budget prioritizations and shifts around key projects.

Market Planning & Forecasting

· Monitor and adjust forecast for new launches, activations and base categories, mitigating risks and ensuring business continuity.

· Manage stock inventory and develop action plans for discontinuations and Excess & Obsolescence (E&O) reduction as necessary.

Reporting & Others

· Prepare reports as per business requirements, and monitor/analyze competitor activities and market trends to identify opportunities.

· Provide support to the Brand Manager with ad hoc tasks and projects as needed.

RESPONSIBILITIES

· Minimally 3-4 years of 360° brand management experience in Luxury Beauty, particularly in Makeup within the Singapore domestic market.

· Significant relevant experience with the Department Store and Sephora channels, with a strong understanding of the retail drumbeat and landscape in Singapore. Channel experience in Free Standing Stores and strength in Trade Marketing is a bonus.

· Experience in multi-brand portfolio management is preferred.

· Excellent time management skills with the ability to prioritize effectively and work under pressure.

· Highly detailed with strong organizational and analytical skills; attuned with performance marketing.

· A team player, the ability to develop effective working relationships both internally & externally and excel in a multi-cultural environment.

· Proactive, agile, with a strong business acumen.

· Excellent verbal and written communication skills; highly proficient in Microsoft Office tools.

About the job

Coty is one of the world’s largest beauty companies with an iconic portfolio of brands across fragrance, color cosmetics, skincare, and body care. COTY is the global leader in fragrance and number three in color cosmetics. COTY’s products are sold in over 150 countries around the world. COTY and its brands are committed to a range of social causes as well as seek to minimize its impact on the environment. For additional information about Coty Inc., please visit www.coty.com.

THE ROLE

Job Title: Digital and CRM Director, SEA & India

Division: Luxury & Consumer Beauty

Employment Type: Full Time

Department: Commercial

Reporting to: Managing Director, India & Southeast Asia (ISEA)

Direct Reports: 5 in Singapore & 4 dotted line reports in local markets (India, Thailand, Malaysia, Singapore)

About The Role

As the Digital and CRM Director, SEA & India, you are contributing to the profitable and sustainable growth of Coty brands by driving digital commerce, Media & CRM excellence in India & Southeast Asia.

You are a core member of the regional ISEA Leadership Team which mission is to grow significantly the COTY Southeast Asia & India business. You have a deep understanding of the regional consumer, retail, digital and e-Commerce ecosystem, social & media platforms & trends and will be responsible for developing and executing consumer centric strategies that engage our brand’s target audiences.

Market includes: Singapore, Malaysia, Thailand & Distributor markets (India, Vietnam, Philippines, Indonesia)

Division includes: Luxury & Consumer Beauty consists of fragrances, skincare, makeup, nail care and body care

Key Responsibilities

Digital-commerce

You are responsible for the profitable growth of Coty’s e/ s/ m-commerce business in India & Southeast Asia, which spans existing and new Pure Players, Marketplaces, Social commerce as well as Brick & Click retailers (hand-in-hand with Sales team). You are collaborating with multi-functional teams organized around the key channel needs of e-commerce, which includes Sales as well as Trade Marketing (i.e. Content/e-Merchandising, CARS, e-Retail Media, etc).

• Define the regional e and s-commerce strategies and plans, building on a deep understanding of the target consumer on-line, the different e-retailers’ strengths and opportunity areas, as well as the business units’ overall priorities, incl. online distribution expansion (SDA & FH compliant).
• Work collaboratively with the local market Marketing & Sales teams, local enablers (supply chain, transport, finance) & agencies and Global teams to ensure consistency & high-level execution to drive e-com performance.
• Budgeting & ownership of d-com KPI’s (NR, C1, C2, % penetration online, ROAS). Ownership of Pure Players P&L’s, incl. trade spends and media budgets.
• Secure strong JBPs with key e-retailers and execute them with operational excellence.
• Advising and working closely together with local market teams to accelerate share of business and share of market of retailer.com and local d-com initiatives by retailers. Establish a strong and sustainable omni-channel approach in terms of promotions, animation calendars and new product online launch initiatives and sales driving
• Ensure perfect store high score (CARS: Content, assortment, ratings and reviews and search) by guiding local teams to operate and manage digital shelf.
• Articulate the key needs of e-commerce back to the key stakeholders in global teams.
• Watch the market/technology trends and spot potential evolutions in line with business opportunities and work with the Global team to bring to life for the region.
• Own regional innovations & new initiatives such as s-commerce that will accelerate our online business growth.
• Recruit, develop and manage the teams; ensure development of expertise and know-how and support organizational changes.
• Management of 2 people + 4 dotted lines.

Paid Owned Earned Media

You are responsible to drive paid, earned and owned media performance across Southeast Asia and India by developing winning, consumer centric digital, media and advocacy campaigns in close collaboration with global digital teams & local markets.

• Strategic planning and execution of advocacy strategy, Media campaigns, ongoing optimizations and investment strategy across diverse advertising channels such as Meta, Tiktok, Google, etc.
• Collaborate closely with media agencies, country teams & global digital media team to ensure alignment of media campaigns with business goals & brands guidelines.
• Monitor campaign effectiveness, analyse data, and offer insights for enhancing ROI.
• Persistently conduct testing and experimentation involving various ad formats, targeting choices, and creative tactics.
• Guarantee the respect off all Fashion Houses guidelines.
• Develop and execute best in class owned social media strategies to enhance brand awareness, engagement, and lead generation through social media channels, including but not limited to Facebook, Instagram, Tiktok and LINE. Drive new initiatives with up-to-date knowledge on the latest social media trends, monitor competitor activities and industry developments in SEA markets.
• Develop & implement the advocacy and influence strategy, provide social listening insights & guidance on identifying, recruiting & sustaining influencers, ensuring alignment with brands requirements and campaigns objectives. Partner with local marketing teams to drive best practices of leveraging influencers as part of the social content ecosystem.
• Effective tracking of ROAS & KPIs to improve Earned Media across brands.
• Management of 2 people.

CRM

Drive the profit growth of brands client’s database by developing a strong omnichannel CRM strategy to improve doors productivity, client’s activation and LTV.

• Drive action plan identifying our key gaps vs competition and plans to reach productivity increase by door. Be the source of centre of excellence to provide global with the regional competitive landscape.
• Create a seamless client experience with the development of new digital channels (chat & shop, etc.).
• Roll out clienteling & loyalty in collaboration with the global & IT team and local retail teams to enable data collection & one-to-one communications with the brand BA’s.
• Implement processes, ways of working & systems across SEA markets. Execute the CRM strategy for SEA markets with excellence in line with global guidelines.
• Responsible for overseeing all aspects of data management and ensuring that data is properly managed to support the organization’s objectives in collaboration with IT & legal teams.
• Management of 1 direct report.

CRITICAL SUCCESS FACTORS

• Open and accessible Leadership style, with the ability to consistently achieve positive results.
• Strong analytical skills to draw insights and suggestions.
• Comprehensive digital marketing skills, with specific expertise on driving traffic to e-retail and sales conversion.
• Strong communication skills, with the ability to listen to understand, and to translate the company/brand strategy to e-retailers and enrol them in support of strategies.
• Negotiating skills with the ability to influence.
• Ability to work effectively within a fast paced, complex matrix and changing environment.
• Ability to develop reporting staff to full potentials and to build leaders for the future.

Qualifications & Experience

• 10+ experience in digital-commerce, omni-channel acceleration with proven results to successfully grow businesses on-line.
• Comprehensive knowledge of the e-commerce landscape and KPI`s, digital marketing, e-retail, brand and CRM strategies.
• Affinity with Beauty, FMCG or Luxury
• Able to spot opportunities and turn opportunities into concrete actions fast and with integrity
• Relevant degree in Business or a related discipline.

Coty is a world leader in beauty and home to an illustrious roster of cosmetic, skincare and fragrance brands. And our company has a mission: to challenge the definition of beauty, to encourage authenticity and celebrate diversity. Because to us at Coty, beauty isn’t about conforming to somebody else’s ideal. It’s about inclusion and liberating everyone to shine in their unique way.

About the role

We are seeking a highly experienced Boutique Manager to lead the business and team of Beauty Advisors and Facialists to provide the ultimate experience for our discerning clientele. As a Boutique Manager, you will play a crucial role responsible for overseeing the daily operations of Boutique, ensuring the delivery of high-quality services and exceptional customer experiences. This role involves managing staff, maintaining a clean and inviting environment, implementing marketing strategies, and achieving financial goals.

Responsibilities

• To lead the BA team and facialist team to oversee and ensure the day-to-day operations, including appointment scheduling, inventory management, and maintenance of equipment and facilities.
• Develop and implement efficient operational procedures to grow productivity and streamline workflows.
• Monitor and manage spa budgets, expenses, and financial performance.
• Develop and execute retail & marketing strategies to attract new clients and retain existing ones.
• Collaborate with the marketing team to create promotional campaigns and events.
• Monitor sales performance, set targets, and implement strategies to achieve revenue goals.
• Implement and enforce health and safety protocols for both clients and staff.
• To offer consistent guidance and professional training to BA team and facialist team.
• Deliver and train the team to provide a high standard of services to customers.
• To achieve monthly sales target by applying communication skill, CRM strategy and selling skill.
• Manage inventory, including skincare products, equipment, and other consumables.
• To maintain and control the environment status and coordinate with other departments to ensure operations work smoothly.
• Foster a positive and collaborative work environment, promoting teamwork and professional development.
• Conduct regular performance reviews and provide constructive feedback to enhance employee performance.
• Ensure a high level of customer satisfaction by maintaining excellent service standards.
• Address customer concerns and complaints promptly and effectively.
• Train staff on delivering exceptional customer service and maintaining a professional, friendly and welcoming atmosphere.
• Prepare and analyze reports on performance, financial metrics, and customer feedback.
• Liaise with Education Team for regular follow-up and refresher product and facial trainings.
• Maintain a healthy MSP scores.

Requirements

• Degree/Diploma holder in Hotel / Spa Management or relevant discipline
• Proven experience in spa or wellness management.
• Minimum 3 years relevant experience in Front Office operation, 2 years of which are in supervisory level.
• Strong leadership, communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Knowledge of beauty and wellness industry trends.
• Familiarity with spa software and booking systems.

About The Role

Reporting into the VP, TR Asia Pacific, Marketing Director of TR Asia Pacific is responsible for delivering top and bottom line business goals and results as well as ensuring go-to-market executional excellence, including products, BA services and training, in store visibility, and retail experience that develop an innovative and industry-leading consumer journey in travel retail channel cross Asia Pacific regions.

He/she has to partner the VP, TR APAC to set up long term vision of full portfolio strategy, cross fragrance, makeup and skincare as a 3 axis beauty house in the APAC region and lead a sustainable business based on uncompromising ethics, integrity, fairness, diversity, and trust.

He/She drives local relevancy for a high-growth strategy, brand equity, lead the delivery of insights that contribute to breakthrough product and service innovation, customer experience, communication, P&L and cost efficiency.He/she shape the brands’ strategies and plans, in the APAC region as well as preserving brand equity in local markets, ensure local relevancy and speed to market that drives growth, and own executional excellence while identifying regional, local and cultural differences in order to properly tailor Global Brands’ programs to local TR consumers and help Global Brand Team to anticipate future consumer trends by having a deep understanding of consumers, competition, market trends, regional and local insights, and emerging opportunities

He/she leads talent development, and effectively leverage individuals’ strengths and foster a culture of leadership and creativity from every chair

Responsibilities

Brand Management

• Preserve Luxury brands equity & DNA with local relevance in each country
• Shape and execute a winning growth strategy
• Lead strategic market and portfolio analysis as well as identifying growth opportunities.

Marketing Strategy

• Drive the transformation into a digital-first organization
• Influence marketing practices and processes—both traditional and social—to execute with agility across a rapidly-evolving media environment around the world.
• Ensure the right programs and investment decisions are made
• Lead impeccable consumer experiences for all channels
• Responsible for future market launches to ensure every market launches strong and stays strong.

Retail Excellence

• To be obsessed with a Sell-out mindset focusing on Customers’ experiences, engagement, recruitment, conversion & retention
• Lead Luxury brands’ service models and merchandising formats by channel
• Implement the omni-channel strategy and develop necessary capabilities.
• Maximize in-store consumer engagement by providing multiple, locally relevant solutions for in-store opportunities in each channel.
• Develop and implement vision for in-store retail consumer experience to drive conversion, productivity, innovative digital in-store experiences and education.
• Infuse creative inspiration into every element of the consumer experience

Human Resource Development

• Identify, build, and develop essential capabilities to deliver results while remaining agile
• Actively lead and engage in talent development in order to create high-performing talent
• Encourage leadership and creativity from every chair.
• Leverage individual strengths and leverage all levels of talent

Requirements

Industry Experience

• Luxury Beauty
• Must have Skincare experiences on top of Makeup and Fragrances
• Minimum of 10 years of experience in the abovementioned industry/segment

Market Experiences

• Have built solid local operation experience (Min. of 7 years)

Competency

• A considered, analytical approach to working with concepts, consumers, problem solving, stakeholder management
• Strong regional/ global mindset
• Strong understanding of local operations, its strengths and challenges
• Entrepreneur leadership
• 360 Marketing Experience
• P&L Management
• Retail Excellence Knowledge
• Retail Operation Knowledge
• Digital & Social Media Marketing Experience
• Portfolio Management Experience

KEY RESPONSIBILITIES

Market Planning

• Manage, direct and coordinate the Market planning team to optimize efforts in meeting departmental goals

• Translate business strategy to supply chain strategy, partner with global Demand and Supply Team

• Lead and control all Demand activities to ensure cost effectiveness and agreed service levels are maintained

• Own all demand planning tasks from launch to discontinuation, incl. launch sizing, promo planning, PIPO management and non-saleable

• Ensure forecast is using historical data, statistical forecasting and market insights and maintain the Demand Planning software as the primary forecasting system tool (JDA).

• Track forecast accuracy and fulfilment levels, root-cause variances and develop action plans

S&OP

• Lead the digital transformation of our Demand and S&OP processes in close collaboration with the global teams

• Closely coordinate and communicate customer action plans across Asia with supply planning for optimal fill rates.

• Work with Initiative and Marketing groups to determine timelines for the collection of promotional and new brand (or new SKU) forecasts. Coordinate and collaborate in Pre-S&OP meetings.

• Review existing processes and suggest improvements to increase efficiency or effectiveness

• Lead monthly S&OP process for the Region with the multifunctional Team split between Singapore, Shanghai, Mumbai and Sydney

• Monitor and evaluate KPI’s such as fill rate, forecast accuracy and alignment with financial plans. The process includes identifying gaps, recommending and implementing actions to improve performance in key areas.

Customer Service & Logistic

• Lead the customer Service Team for Travel Retail Asia and ensure order to cash execution for all orders of our customer on time with fulfilment on target

• Develop relationships: Internally with the commercial team and externally with the Customer’s key decision-makers and information sources

• Assess the Customer: Their logistics requirements, capabilities and emerging needs – market requirements

• Implement logistics tools: Link and optimize the cost, reliability and responsiveness of the Supply Chain

• Reduce non-value-added activities/costs/inventory of the joined

Supply Chain

• Implement Logistic Innovations: Implement Industry best practices and assist the commercial team with initiatives and events that require special logistics support

• Manage the Supply Chain Trade Terms negotiations, implementation and compliance as necessary in the market

• Lead regular Supply Chain business reviews with the Customer and own the joint scorecard

• Translate business strategy to supply chain strategy, partner with global Demand and Supply Team

CRITICAL SUCCESS FACTORS

• Strong analytical, thinking and problem solving skills - solid understanding of key business drivers and ability to add value

• Planning, organizing and coordinating - able to plan and coordinate efforts across matrixed organization and ability to prioritize effectively

• Customer, results and action oriented – focused on the customer while balancing cost

• High level interpersonal skills with ability to work collaboratively with all stakeholders

• Proven ability to lead, manage and coach a team - possess good communication skills, able to lead by example, inspire, motivate, engage and drive results

• Presentation skills - ability to present and communicate with confidence.

• Influencing skills - ability to build collaborative relationships, lead cross functionally when required

• Change leader - able to embrace and accelerate change in a fast-paced environment and pioneer new ideas and approaches

• Good communication and team building skills

QUALIFICATIONS AND EXPERIENCE

• 10+ years’ experience in supply chain management and associated functions at a senior level

• Relevant industry experience with knowledge of mass/consumer sector

• Strong technical knowledge and an understanding of Travel Retail markets is helpful

• Relevant tertiary level qualifications in Business/Supply Chain/Logistics

• Experience managing key stakeholders, great written and communication skills

• Advanced user of Excel and ERP/business systems ideally SAP

Coty is a world leader in beauty and home to an illustrious roster of cosmetic, skincare and fragrance brands. And our company has a mission: to challenge the definition of beauty, to encourage authenticity and celebrate diversity. Because to us at Coty, beauty isn’t about conforming to somebody else’s ideal. It’s about inclusion and liberating everyone to shine in their unique way.

THE ROLE

About the role

We have an exciting Business Development Manager position available in our expanding Prestige Business (Distributor Market) division. Working in diverse environment, you will have the opportunity to collaborate with regional distributors to drive our key Prestige Beauty portfolio in India and Indonesia markets.

RESPONSIBILITIES

In the role as a Business Development Manager, you will work:

• Achieve business & sales objective through effective management of regional distributors and development of strategic and annual strategy and roadmaps.
• Work closely with internal & external stakeholders to gather insights, analyse and identify business opportunities
• Drive JBP discussion, portfolio optimisation and pricing strategies for the different markets
• Establish & meet regional sales financial objectives through effective account planning, rigorous forecasting, budget monitoring & delivery of GTM projects (New NDP launches, Marketing Campaigns, Retail projects etc.)
• Build collaborative relationships with distributor partners and support in white space expansion in untapped markets, consumer segments, brand development.
• Manage pricing, sales & ordering and registration process with Demand Planning, Customer Service Team, Legal and CMI team, resolve issues and act as a liaison between distributor partners and internal team
• Ensure timely submission of sales report, market intelligence, local marketing plans, marketing spend, etc.

REQUIREMENTS

• Diploma or bachelor’s degree in Business Administration, or similar,
• Commercial acumen, ideally coming from a FMCG, Beauty and/ or Luxury background
• Strong MS excel, Word and power points skills
• Experience of 5 years or more in a similar commercial role managing different accounts, distributors and/or brands
• Knowledge & exposure to the region – SEA, APAC (good to have)
• Positive, can do ‘hands on’ mentality
• Be persuasive and can drive growth conversations
• Ability to work in fast-pace environment

ABOUT COTY

Coty is one of the world’s largest beauty companies with an iconic portfolio of brands across fragrance, color cosmetics, skincare, and body care. At Coty, we celebrate the entire human kaleidoscope and cultivate a culture of fearless kindness. Therefore, we are proud to be an equal opportunities employer. We do not discriminate against any candidate or employee and strive to be an open, inclusive and diverse workplace where all employees can be their authentic self. Join us in making over the world of beauty!

For additional information about Coty Inc., please visit www.coty.com/your-career.

Key responsibilities include:

· Provide commercial finance support to the TR AP division, working closely with the TR AP Market Directors. Acts as co-pilot to strategically and operationally lead the business with them including decision support, ROI analysis, brand level analysis, identify risks & opportunities, finance priorities etc.

· Partnering with sales & marketing team as well as cross-functional teams to drive growth & building blocks to deliver targets

· Financial reporting: Prepare month-end closing (non-routine journal entries), prepare monthly MBU deck (Financial health check), review monthly financial closing balances for accruals, provide commentary on the key financial variances on key lines/brands including SEC Quarterly Reporting Pack.

· Animate monthly P&L Outlook for full TR AP, partnering with CFO and GM.

· Prepare & submit financial forecast updates (Annual Plan, Profit Forecast, Monthly Outlook, Weekly Sales Updates etc) & 3 years plan

· Provide in-depth analysis and perspective on key Markets (customers focus)/brands and local spend areas, such as advertising, promotions/discount. Ensure all Brand initiatives are appropriately assessed from a local point of view including monitoring spend vs AOP / Forecast.

· Gross margin (C1) analysis & review improvement to gross margin performance including new items, promotion activities, discount, product mix, gross to net improvement, price increase etc (Monthly C1 bridge)

· Ability to anticipate ahead so he or she could organize reviews/analysis to manage emerging issues or reporting needs that will provide business leads / TR AP leadership team with the analytical insights to meet or exceed Annual Budget.

· CFC tracking on People Costs.

· Evaluate business proposals and provide financial advices to commercial team to ensure company KPIs are achieved, i.e. revenues, expenses and performance of counters/distributors etc.

· Drive continuous process improvement in reporting and analysis of financial KPIs

· Cash Flow - Cash management – Co- Lead working capital reduction for the Markets – DSO, Overdues.

· Maintain, review and document per SOX requirements and ensure accounting & reporting areas are compliance with local GAAP and tax regulation, SOX, Corporate Governance requirements and Coty policy compliance and US GAAP.

· Work on Special Projects in the areas of system harmonization and enhancements as well as go to market changes.

· Work closely with cross-functional teams including local custodian organization and Shared Service Centre and Global FP&A

REQUIREMENTS

· Potential candidates should bring min 10 years of professional experience in Finance and Accounting, preferably gained within the FMCG industry or other Beauty sectors with some experiences in FP&A. Being qualified accountant is a plus with experience in SAP and HFM.

· Strong business acumen, leadership and communication skills are essential for this role, and so is strong cultural awareness.

· The successful candidate will bring the emotional intelligence, drive, team spirit with excellent communication and interpersonal skills

· You will be a talented and inspirational leader, with a “hands on” approach, coupled with a strong blend of technical and commercial experience. You will be adaptable and flexible in your approach to work, always driving for excellence in the work produced. This is a great opportunity to join an organization where you will be given the platform to really make a difference.

Coty is a world leader in beauty and home to an illustrious roster of cosmetic, skincare and fragrance brands. Our company has a mission: to challenge the definition of beauty, to encourage authenticity and celebrate diversity. Because to us at Coty, beauty isn’t about conforming to somebody else’s ideal. It’s about inclusion and liberating everyone to shine in their unique way.

THE ROLE

We are seeking a highly skilled and experienced Facialist to join our prestigious Brand and provide exceptional facial treatments to our discerning clientele.

As a Facialist, you will play a crucial role in enhancing our guests' well-being through indulgent, pampering and rejuvenating facial therapies.

If you are passionate about delivering unparalleled facial experiences and have the skills to create a haven of relaxation and rejuvenation, we invite you to apply for this exciting opportunity to become one of the pioneer of team. Join our team and contribute to the luxury and excellence.

RESPONSIBILITIES

• Conduct Facial Treatment for clientele including VIP Clients/ PR Guests/ Celebrities.
• Welcome guests, provide hospitality following brand guidelines.
• Provide excellent customer service, address client inquiries, and build lasting relationships.
• Ensure a luxurious and relaxing experience for clients throughout their spa visit.
• Be the brand ambassador – introducing client the brand, product and treatment.
• Maintain a hygienic and pleasant environment for the treatment, treatment related housekeeping.
• Stay up to datewith the latest skincare trends and technologies to offer cutting-edge services.
• Participate in ad-hoc launch events or workshops as required.

KEY REQUIREMENTS

• Minimum 5 years’ experience in skincare & facial treatments.
• Must have ITE/ITEC/CIBTAC/CIDESCO or local beauty diplomas equivalent.
• Have good level of knowledge on skin physiology, able to do analyze skin conditions and recommend suitable treatments and skincare regimens as part of the selling ceremony.
• Have selling skills to be able to sell products following a facial.
• Experienced and good oral presentation skills to introduce the brand, product, and treatments. Intensive training will be provided.

RESPONSIBILITIES

We are actively looking for a Senior Visual Merchandiser to be based in Singapore. Your primary role will be to ensure visual merchandising efficiency within Travel Retail Asia Pacific focusing on Promotional and Permanent Merchandising.

Your main focus :

· Define, design and implement a creative visual merchandising strategy

· Ensure visual merchandising implementation and standards across the region

· In charge of planograming for all portfolios (Fragrances, Makeup and Skincare) Update displays to promote new product launches and reflect key periods

· Source for props, visuals and any tools needed for permanent counter and temporary promotions opening in line with brand guidelines. Creating specific promotional displays when applicable.

· Forecast, ordering, and maintenance of Display highlight.

· Adapt & develop launch visual merchandising guidelines in line with the brands’ image

· Support Merchandising Project Manager when necessary, on permanent and temporary projects

· Monitor costs and work within budget

· Liaise with suppliers and source elements

Working for Coty means our people make us who we are. They are the brightest minds bringing innovative concepts to life. If you’re someone unwilling to settle, likes to envision larger possibilities, accelerate learning, and push boundaries – we’d love to hear from you! Working at Coty means being part of an inclusive workplace committed to diversity and equity, valuing diverse perspectives and backgrounds. Your ideas will count, fostering a career where you can achieve more than you ever imagined.

The team consists of Merchandising Promotion Managers and you will work closely together with several departments such as the Marketing and Global teams. All your colleagues are collaborative, and you will receive tremendous support in this role.

YOU ARE A COTY FIT

You like to make a difference. As an experienced Senior Visual Merchandiser, you will share your valuable experience with the team and you get energy from working in a fast-paced, diverse and international environment. Other than that, you should also have the following requirements:

· Strong project management skills with 5-8 years’ experience minimum and be able to simultaneously manage multiple projects across categories - fragrance, skincare and makeup.

· Experience in the perfume & cosmetics industry is appreciated but not mandatory.

· Ideally, you will have a design background in merchandising or interior design with knowledge of design software (Microsoft Office & Adobe Creative Clouds/AutoCAD).

· You are proactive, think out of the box, have good leadership skills, embrace a can-do attitude, and believe in team spirit, you will thrive and progress well in our dynamic and entrepreneurial environment.

· Strong communication skills

OUR BENEFITS

As our SENIOR VISUAL MERCHANDISER, some of the benefits you will receive are:

· Omni-Working: Hybrid flexible working model enabling employees to balance remote and office-based work

· Product Allowance: Employees can order from a selection of Coty Products each year

· Free goods: Employees would be able to enjoy occasional free products due to Company’s initiative

· Gender-Neutral Paid Parental Leave: All Employees, regardless of gender, will have access to the same number of fully paid weeks of offered parental leave

ABOUT COTY

Coty is one of the world’s largest beauty companies with an iconic portfolio of brands across fragrance, color cosmetics, skincare, and body care. At Coty, we celebrate the entire human kaleidoscope and cultivate a culture of fearless kindness. Therefore, we are proud to be an equal opportunities employer. We do not discriminate against any candidate or employee and strive to be an open, inclusive and diverse workplace where all employees can be their authentic self. Join us in making over the world of beauty!

For additional information about Coty Inc., please visit www.coty.com/your-career.

RESPONSIBILITIES

As our Retail Manager, you are responsible for Retail Sales Excellence on all levels.

The Retail Manager is responsible for Retail Sales Excellence on all levels.

Manage & lead Team on development including promotional and merchandising activities related to a Duty-Free distribution channel and organization.

Gather & providing feedback on competitors and retailers sales and activities to the Key Account Manager & other departments within Travel Retail.

Your main focus :

RETAIL SALES/EXCELLENCE

· Collaborate closely with retailer on anything Retail related to help drive sell-out

· Monitor closely on the retail performance of newness and our core lines

· Planning and implementation of goals/ambitions including retail sales targets, action plans to drive sell-out

· Plan and implement suitable incentives to drive sell-outs in line with competition standards

· Identification of any likely risk/opportunities from itemized sales report and make necessary recommendations to Key Account Manager

· To drive improvement in store ranking/market share of Coty brands (KPI)

· Regularly update monthly sales reports via HUB/internal trackers in coordination with the Retail Sales Coordinator

· Identify potential space improvement at shopfloor or any opportunities to improve our retail sales performance

· Provide an in-depth monthly analysis of the market to Sales Manager & other Departments within Travel Retail

MERCHANDIZING EXCELLENCE

· Work with the Retail Sales coordinator to make sure merchandising excellence is met in all stores

· To work closely with DP on the fulfilment rate of non-sellables

· To nurture strong business partnership with the shopfloor team

· Partner closely with the marketing and merchandising team to put forward recommendations

· To readily share competitor’s insight & propose appropriate actions to maximize sales and brand visibility

· To conduct regular TRIP CHECKS for key market

BEAUTY ADVISOR & COORDINATOR MANAGEMENT

· Oversee Retail Sales Specialist on the leadership & development of the Beauty Advisor Teams

· Create positive and strong synergy within the team, ensure the best mindset, and lead them by example

· Communicate sales target to Beauty Advisors, sales achievement, and ensure that targets are being met monthly

· Conduct regular reviews with Retail Sales Specialist to monitor Beauty Advisor monthly sales performance and examine ways to improve their productivity

· To monitor and update the Beauty Advisor database, according to business needs

· Uniform management in coordination with the Field Trainer

· Roster supervision

FORECAST & INVENTORY CONTROL

· To keep track of retailers’ placement of orders and short shipment

· Work closely with KAM on product forecast

· Work closely with Omnichannel manager on GWP/POS forecasts

· Maintain adequate inventory levels in retailer’s doors sellable stock, testers, promotional items, advertising materials etc.

· Feedback on sell-out, trends to help project and plan accurate forecasts.

· Give on-going feedback to Demand planning team on performance, promotions & Market trends

PROMOTION EXECUTION

· Lead and ensure of all planned promotions & all elements are in place

· Preparation of COMA deck for MPM team for promotion execution

· Analyze and exploit all data on the activity level of the points of sale, on the feed-back of merchandising and promotional activities of Coty brands and competitors

· Provide weekly and monthly updates and follow-up on key information, promotion results, budgets, and costs to the Key Account Manager

· Manage budget and costs relating to retail

· Keeps abreast of and provides info on competitor activities, making recommendations to boost sales

YOU ARE A COTY FIT

You like to make a difference. As an experienced Retail Manager, you will share your valuable experience with the team and you get energy from working in a fast-paced, diverse and international environment. Other than that, you should also have the following requirements:

· At least 5 years of working experience in the retail sector, with an enthusiasm for retail sales management

· Experience in the beauty industry is advantageous

· Industry knowledge & Travel Retail experience a plus, not essential

· Competent in excel & PowerPoint

· Good negotiation skills

You will have:

· Extensive knowledge of retailers and channels for beauty industry, focus on key account, and Travel Retail & ecommerce is a plus.

· Being able to work under fast pace and in matrix organization.

· Organized: Well organized, with a disciplined approach to evaluating priorities in a fast-changing environment.

· The ability to work autonomously, as well as part of a team, and is confident in managing relationships at all levels.

· Strong in leadership and in people management.

· Operational efficient, strategically credible.

· Adaptive: Able to adapt plans, strategies and processes in ways suited to the needs of the business while promoting consistency.

· Driven: Relentless pursuit of progress and achievement of goals.

ABOUT COTY

Coty is one of the world’s largest beauty companies with an iconic portfolio of brands across fragrance, color cosmetics, skincare, and body care. At Coty, we celebrate the entire human kaleidoscope and cultivate a culture of fearless kindness. Therefore, we are proud to be an equal opportunities employer. We do not discriminate against any candidate or employee and strive to be an open, inclusive and diverse workplace where all employees can be their authentic self. Join us in making over the world of beauty!

For additional information about Coty Inc., please visit www.coty.com/your-career