Total 12 quality assurance job vacancies in Singapore

Reaching Out To You: HL Assurance Pte. Ltd. ("HLAS") is a licensed insurance company in Singapore since 2012 and a subsidiary of Hong Leong Financial Group Berhad ("HLFG"), a public listed company in Malaysia.

Main Responsibilities:

Reporting directly to the CEO, you will be responsible to:

• Lead the overall Consumer Lines strategy for the company through multi-channel distribution platforms including digital marketing, direct marketing, telemarketing and affinity partnership marketing.
• Develop new business opportunities; perform market research and competitor analysis to position our campaigns competitively in the market.
• Develop new and effectively engage existing partnerships. New partnerships should include but not limited to affinity brand partners and digital market affiliates.
• Develop effective cross-sell and up-sell strategies via digital and telemarketing distributions.
• Execute pre and post marketing campaign evaluations to measure the ROI of all marketing campaigns.
• Manage advertising campaigns and marketing collaterals across all distribution channels.
• Take ownership of the HLAS website. Manage and enhance digital channel optimization including, SEO/SEM, social media platforms, video marketing, email marketing, referral marketing and new digital channels for direct distribution.
• Oversee customer service quality and service levels for both direct and intermediary enquiries.
• Design customized products, from conception to implementation, targeting specific client segments.
• Manage and continuously improve the company and affiliate/partner websites to ensure customer experience and sales conversion rates.
• Become a key contributor to influence customer experience.
• Lead the development of a loyalty program for policyholders.
• Manage production budget/forecast and marketing costs control in line with the overall company budget.
• Work in close collaboration with all sales & distribution channels to accelerate and influence effective marketing campaigns. Provide segmented leads to distribution to call center to support cross-sell marketing.
• Prepare monthly activities and business performance reports for the EXCO.

Job Requirements:

• University graduate in Business Administration, Marketing or related discipline
• Minimum 5 years of relevant work experience and proven record in marketing project management
• Good knowledge of digital / e-marketing tools and systems
• Good understanding of the Singapore consumer market
• Strong analytical, organization, leadership and presentation skills
• Able to work independently and as a team player
• Excellent negotiation, interpersonal and communication skills
• Proficiency in MS Office

Your Career, Our Passion - COME JOIN US NOW!
Interested applicants, please forward your detailed resume, stating qualifications, reason for leaving each employment, work experience, availability, current and expected salaries.

We regret that only shortlisted candidates will be notified.

Reaching Out To You: HL Assurance Pte. Ltd. ("HLAS") is a licensed insurance company in Singapore and a subsidiary of Hong Leong Financial Group Berhad ("HLFG"), a public listed company in Malaysia.

Job Responsibilities:

• Manage the full spectrum of HR functions including but not limited to recruitment, performance management, compensation & benefits, training & development, employee welfare, relations & engagement.
• Develop and implement HR strategies/ initiatives which are aligned with business objectives
• Review HR policies periodically to ensure compliance to statutory requirements
• Oversees admin department to ensure smooth services delivery
• Work with HODs on staffing requirements, review and draft job description, post job vacancies, interview suitable candidates till making an offer and other on boarding activities for new joins. Process work passes’ application, renewal and cancellation.
• Handle monthly payroll and administer/submit employee benefits & government claims
• Administer eLeave portal, yearly performance assessment and letters for variable bonus payout; salary review for increment, promotion, transfer and confirmation.
• Monitor and renew/ terminate contracts, prepare acceptance of resignation or termination letter, conduct exit interview and inventory clearance.
• Handle employees’ work-related grievances and feedback, provide HR advice/ counselling and execute disciplinary actions where appropriate
• Prepare and generate accurate reports: monthly personnel statistics, salary analysis, ERM, management, budget, MIS work analysis, quarterly MAS employment and salary costs, participate in MAS, MOM surveys, etc and other ad-hoc duties as assigned.
• Handle all other HR Projects and Administrative matters and undertake tasks as assigned by management.

Job Requirements:

• Diploma in Business Studies/ Human Resource Management or equivalent with minimum 5 years of relevant work experience as HR Generalist preferably in the financial industry
• Strong HR operational background, understanding of local employment laws and knowledge of best HR market practices
• Hands-on with Access EasyPay, Core and Leave modules will be an added advantage
• Able to handle sensitive and private information with high confidentiality
• Meticulous, resourceful, disciplined, self-motivated with great initiative, able to work independently & within teams in a fast paced and challenging environment
• Pleasant disposition with excellent interpersonal, presentation, problem-solving and communication skills (both written and verbal)

Your Career, Our Passion - COME JOIN US NOW!
Interested applicants, please forward your detailed resume, stating qualifications, reason for leaving each employment, work experience, availability, current and expected salaries.

We regret that only shortlisted candidates will be notified.

Reaching Out To You: HL Assurance Pte. Ltd. ("HLAS") is a licensed insurance company in Singapore and a subsidiary of Hong Leong Financial Group Berhad ("HLFG"), a public listed company in Malaysia.

Job Responsibilities:

Reporting directly to CEO & COO, you will be responsible to:

• Assist the CEO & COO in the day to day business operations.
• Support the CEO & COO to schedule for initial business meetings and provide assistance to follow up with clients or partners for subsequent engagements.
• Provide corporate secretarial support, like reports/slides compilation, minutes writing, assist in board meetings preparation, etc.
• Assist CEO to establish new client relationships and maintain existing client relationships.
• Liaise with external stakeholders like auditors, vendors/contractors, clients and partners.
• Manage events for the company which may include but not limited to client / partner engagement events, internal team building, monthly staff townhall and staff engagement to promote team synergy.
• Provide secretarial support for minutes taking during scheduled monthly meetings and provide assistance to follow up on outstanding items. This individual will create a task/project list and work with internal stakeholders to ensure items are executed.
• Prepare and generate timely and accurate reports: monthly personnel statistics, salary analysis, ERM, management report, budget, auditors’ reports, quarterly MAS employment and salary costs, update organization chart and participate in IDA, MOM surveys, and other ad-hoc duties as assigned.
• Assst in company administrative matters and clearing of invoices. In addition to assist the CEO in validating outgoing payments which is below the indicated benchmark.
• Tracking and monitoring of client / partner sponsorships and also important dates which are pertaining to key clients / partners.
• Distribute a quarterly communication to business partners and staff respectively to strengthen relationships.
• Assist the CEO to track service levels and customer experience.
• Assist the CEO in obtaining regular updates from all department heads and consolidate the report for the Executive Committee meeting.
• Assist the CEO to create a calendar of important recurring events so that the company engages with business partners on these important dates.

Job Requirements:

• Diploma in Business Studies/ Human Resource Management or equivalent with minimum 5-7 years of relevant work experience preferably in the financial industry
• Able to handle sensitive and private information with high confidentiality
• Meticulous, resourceful, disciplined, self-motivated with great initiative, able to work independently & within teams in a fast paced and challenging environment
• Pleasant disposition with excellent interpersonal, presentation, problem-solving and communication skills (both written and verbal)

Your Career, Our Passion - COME JOIN US NOW!
Interested applicants, please forward your detailed resume, stating qualifications, reason for leaving each employment, work experience, availability, current and expected salaries.

We regret that only shortlisted candidates will be notified.

Reaching Out To You: HL Assurance Pte. Ltd. ("HLAS") is a licensed insurance company in Singapore since 2012 and a subsidiary of Hong Leong Financial Group Berhad ("HLFG"), a public listed company in Malaysia.

Main Responsibilities:

Reporting to the Chief Executive Officer directly, you shall be responsible to

• Providing leadership, direction and management of the finance and accounting team
• Providing strategic recommendations to the CEO and members of the executive management team
• Managing the processes for financial forecasting and budgets, and overseeing the preparation of all financial reporting
• Advising on long-term business and financial planning
• Provide commercial insight and leadership across the business in order to exceed business plan targets
• Responsible for ensuring the risk and compliance management framework is embedded and operational for the Company

Job Requirements:

• A recognized Degree in Finance, Accountancy or any related discipline
• At least 8 years of hands on experience in similar role with supervisory responsibilities preferably in the General Insurance industry
• Excellent analytical skills and decision making, meticulous with attention to details
• Self-motivated, committed and possess high level of integrity
• Independent and a fast leaner, able to grasp processes and system quickly
• Good presentation, interpersonal, communication and leadership skills
• Able to work within datelines and under pressure

Your Career, Our Passion - COME JOIN US NOW!
Interested applicants, please forward your detailed resume, stating qualifications, reason for leaving each employment, work experience, availability, current and expected salaries.

We regret that only shortlisted candidates will be notified.

Job Responsibilities:

Reporting to the CEO, you shall be responsible to

• Act as a central point of contact for local and regional regulatory issues
• Oversee and ensure compliance with all MAS regulations
• Monitor sanctions developments and their impact on the business
• Lead or participate in compliance review covering key aspects of the Company’s operations to ensure adherence to the Group’s policies, operating procedures and regulatory requirements
• Provide necessary compliance trainings to staff
• Formulate the Compliance and Governance strategy (including Enterprise Risk Management - ERM)
• Work closely with the Head of Departments on sales, partnership, non-disclosure, PDPA agreements and other contracts
• Perform evaluations on compliance activities, present and report non-compliance and risk issue findings to the management

Job Requirements:

• Degree Holder in Finance/Accountancy, Law, Corporate Governance or equivalent
• At least 6 years of relevant working experience preferably in the Insurance/ financial industry
• Strong knowledge of MAS regulatory
• Excellent communication, presentation and interpersonal skills
• Able to work independently under pressure and tight datelines
• Self-motivated with a high level of integrity and drive

Job Responsibilities:

Reporting to the Head of IT, you shall be responsible to:

• Assist to manage IT projects for existing infrastructure enhancement and new infrastructure implementations
• Support and provide consultation on network related issues within the Company
• Able to manage on-going system changes, Windows server and system backup
• Provide helpdesk support to users, assist to set up lap/desk top, email accounts, telephone, system and folders access for new joins
• Perform daily administration and operational support in the area of network, security and voice over IP
• Develop and maintain operational procedures to ensure service reliability, security and user productivity
• Monitor network usage and performance to ensure system availability and stability
• Able to implement and configure network solutions, involving LAN/VoIP/VLAN
• Prepare documents and procedures for entire infrastructure

Job Requirements:

• A recognized Diploma or Degree in Computer Science, Information Technology or relevant qualification.
• CCNA certification would be an added advantage
• At least 3 years of relevant work experience in IT support environment, preferably in the insurance industry.
• Strong knowledge in computer networking and administration in servers and SQL in Microsoft Window platforms
• Hands-on in BCP and DR site support is a must
• Familiar with network equipment configuration such as Cisco, Juniper, Palo Alto etc, network security / LAN / VoIP and routing technologies solutions
• Able to work independently and as a team
• A fast leaner with great initiative and positive learning attitude
• Good interpersonal and communication skills

Other Information and Benefits

• 5-day work week (Mon- Fri, 9 am - 6 pm, 1 hour lunch),
• Walking distance from Tanjong Pagar MRT
• Attractive remuneration package, variable performance bonus, annual leave entitlement, outpatient and dental benefits, group hospitalization and surgical, personal accident and term life insurance, etc.

Reporting to the Head of Operations & Technology, you shall be responsible to:

Job Responsibilities:

• Lead and oversee the IT team on daily operations covering infrastructure, applications, network performance, soft and hardware, technical support, etc
• Motivate and manage staff and related activities like recruitment, performance evaluation, coaching
• Liaise and manage all vendors/ service providers on corporate telecommunications and IT-related projects to ensure contractual obligations are set and successfully delivered
• Handle overall planning and end-to-end implementation of Polisy400/CIC/ CCFES/ website system development, Contact Centre front-end system and system platform
• Review and provide cost-effective IT solutions to business on insurance system related requirements for improvements to strength current IT framework
• Assist in system testing on different marketing campaigns, website enhancements, etc
• Monitor and control all IT-related expenses and budget
• Ensure proper documentation and measures, e.g. Business Continuity Plan (BCP), are in-place for audit checks and in accordance to MAS statutory guidelines
• Communicate and liaise with Group IT in Hong Kong and Malaysia on IT compliance standards and group projects
• Prepare and submit monthly management report, setup IT policies and establish/ update IT Operational Manual (SOP).

Job Requirements:

• A recognized Diploma or Degree in Computer Science, Information Technology or relevant/ related qualification with at least 10 years of relevant work experience preferably in general insurance industry.
• Possess strong IT knowledge and hands-on experience in COBOL programming, Polisy400, backup, systems, storage, DR, wireless, email and database system.
• Excellent project, costs/ budget and vendor management capabilities.
• Highly organized and able to work within tight datelines with demonstrated success in managing projects.
• Hands-on experience in BCP and DR support is a must.
• Mature deposition with good leadership, communication and interpersonal skills.

Other Information and Benefits

• 5-day work week (Mon-Fri, 9 am - 6 pm, 1 hour lunch)
• 10-15 mins walk from Tanjong Pagar MRT
• Attractive remuneration, variable performance bonus, annual leave entitlement, outpatient and dental benefits, group hospitalization and surgical, personal accident and term life insurance, etc.

Job Responsibilities:

Reporting to the Head of Finance, you will be responsible to

• Prepare payment vouchers, cheques for claims and refund to customers daily and for other operating expenses fortnightly
• Send out cheques to the suppliers after approval
• Input payment transactions in AS400
• Receipts/Receivables: Bank in cash and cheques and upload receipts to AS400 for cash, cheque and online payment daily
• Prepare monthly bank reconciliation and debtors aging
• Credit Control: Send out Statement of Accounts (SOA) to debtors and other simple accounting tasks.
• Assist and work with auditors in external and Group internal audits
• Propose continuous improvements to accounting procedures and policies to achieve higher work efficiency and effectiveness.
• Adhere to accounting procedures and policies to ensure compliance with local statutory standards and practices
• Any other administrative and accounting tasks as assigned, e.g. assist in month-end closing, generate reports, participate in government surveys, check and compile staffs’ reimbursement, etc.

Job Requirements:

• Minimum Diploma in Finance/Accountancy with at least 1-2 years of relevant experience in similar capacity preferably in insurance or financial industry.
• Proficient in MS Office (Excel, Words, Outlook) is a must, knowledge in AS400 and Telemoney systems will be an added advantage
• Able to work independently and as a team player, under tight and pressure
• Committed, meticulous, self-motivated, possess great initiative and high integrity
• Fast and willing to learn, able to grasp processes and system quickly
• Good working attitude, communication and interpersonal skills

Other Information and Benefits:

• 5-day work week (9 am - 6 pm),
• 10-15 mins walk from Tanjong Pagar MRT
• Attractive remuneration package, variable performance bonus, annual leave entitlement, outpatient and dental benefits, group hospitalization and surgical, personal accident and term life insurance, etc.

Reaching Out To You: HL Assurance Pte. Ltd. ("HLAS") is a licensed insurance company in Singapore since 2012 and a subsidiary of Hong Leong Financial Group Berhad ("HLFG"), a public listed company in Malaysia.

The Job:

Reporting directly to the CEO, you will be responsible to:

• Research market trends, conduct surveys, analyse data from competitors to identify patterns of potential improvements.
• Analyse business operations, acquisition costs and customer retention to measure effectiveness of campaign strategies.
• Determine the brand position of the company within the industry.
• Analyse customer database to determine propensity to up-sell and cross-sell to increase customer lifetime value.
• Analyse affinity partnership base to determine potential of the partnership and business opportunities.
• Analyse trends and forecasts to recommend improvements to the business processes.
• Organize and analyse data, create charts and graphs, and present findings to the leadership team.
• Preparing reports for the management stating trends, patterns, and predictions using relevant data.
• Working with programmers, engineers, and management heads to identify process improvement opportunities, propose system modifications, and devise data strategies.

The Requirements:

• Strong academic background with degree in finance, economics, accounting, mathematics, statistics, computer science or other quantitative discipline
• Proficiency in utilizing data analysis tools and software (e.g., Excel, SPSS, Q) to extract, manipulate, and visualize data effectively.
• Strong analytical skills with the ability to interpret complex information and present findings in a structured and understandable format.
• Excellent communication skills, both written and verbal, with the ability to articulate findings to diverse audiences.

Your Career, Our Passion - COME JOIN US NOW!
Interested applicants, please forward your detailed resume, stating qualifications, reason for leaving each employment, work experience, availability, current and expected salaries.

We regret that only shortlisted candidates will be notified.

Job Responsibilities:

Reporting to the Head of Partnership Distribution, you will be providing operational support to the Affinity Partnership team.

• Sales Report Management – Track daily sales results captured in the system and highlight any potential errors or discrepancies. Check sales results against sales report provided by partners to ensure accuracy.Provide weekly sales report by partners’ performance, campaigns and product lines. To provide any other reports as required.
• Sales Leads Management – Extract daily / weekly / monthly customer leads through partners and campaigns to in-house call centre for cross-sell. Report cross-sell results in weekly sales report. Work closely with call centre manager on leads extraction, leads utilization and accurate sales reporting.
• Operational Support – Manage invoicing and ensuring on-time payment by partners. Communicate with partners or vendors for any related matters. Provide support for ad-hoc events, e.g. roadshows, campaigns, product launch, trainings and other promotional activities when required.
• Business Support – Participate in UAT system testing when required. Communicate with internal departments such as Marketing, Finance, IT for any tasks assigned.

Job Requirements:

• Diploma in Marketing, Business Administration or related discipline
• Minimum 3 years of related work experience in General Insurance.
• Good interpersonal and communication skills.
• Resourceful, Strong project management and organization skills.
• Able to work independently and as a team under tight datelines and pressure.
• Adaptable to changes and ability to multi-task.
• Competent in MS office especially in Excel, Word, Powerpoint.
• Certifications in BCP and PGI will be a plus.

Other Information and Benefits

• 5-day work week (9 am - 6 pm),
• 10-15 mins walk from Tanjong Pagar MRT
• Attractive remuneration package, variable performance bonus, annual leave entitlement, outpatient and dental benefits, group hospitalization and surgical, personal accident and term life insurance, etc.

Main Responsibilities:

Reporting to the Head of Claims, you shall be responsible to

• Manage all lines of claims including and not limited to WICA, Motor, P&C.
• To ensure accurate and prompt claims processing within stipulated turnaround time
• Access policy liability, compute and determine claims amount payable based on policy cover and in accordance to management guidelines
• Handle phone and email enquiries and attend to walk-in policyholders / claimants in relations to claims and payment status in accordance with Company procedures
• Study claims history and highlight to Superior on any abnormalities or repeated complaints
• Cross-collaboration with other departments internally
• Liaise with all stakeholders, including service providers, intermediaries and partners
• Contribute to roundtable discussions for new products developments and suggestions to implement procedures for claims handling to create a better/positive customer experience
• Active involvement in reviewing existing work processes to streamline and improve operational efficiency and implementing new work processes/system
• Any ad-hoc duties when assigned

Job Requirements:

• Minimum Diploma or Degree with General Insurance (BCP, PGI, ComGI and HI) certificates
• At least 1 year of hands-on claims assessment and handling experience. Experience in work injury claims is preferred.
• Proficient in MS Office applications
• Good analytical and decision making skills, meticulous with attention to details
• Customer-oriented, excellent communication, presentation and interpersonal skills
• Able to work independently and in a team

Other Information and Benefits

• 5-day work week (Mon- Fri, 9 am - 6 pm)
• Walking distance from Tanjong Pagar MRT
• Remuneration package includes variable performance bonus, annual leave entitlement, outpatient and dental benefits, group hospitalization and surgical, personal accident and term life insurance, etc.

Job Responsibilities:

• Reporting to the Head of IT, you shall be responsible to:
• Perform requirement analysis and impact assessment to existing AS400 systems.
• Develop and enhance programs for current insurance applications, aligning with standard programming practice.
• Implement solutions that align with the organization's business objectives.
• Work effectively with IT and business partners in various stages of system development life cycle.
• Provide production and operations support.

Job Requirements:

• A recognized Diploma or Degree in Computer Science, Information Technology or relevant/ related qualification with at least 5 to 8 years of relevant working experience preferably in insurance industry.
• Work experience in COBOL is a must. CLP and/or API on AS400 is a plus.
• Working experience in SQL or QRY400.
• Knowledge of SMART400 in General Insurance application is a must.
• Clear communication & detailed documentation skills.
• Can work independently.

Other Information and Benefits

• 5-day work week (Mon – Fri, 9 am - 6 pm)
• Walking distance from Tanjong Pagar/ Outram MRT
• Attractive remuneration package, variable performance bonus, annual leave entitlement, outpatient medical and dental benefits, group hospitalization and surgical, personal accident and term life insurance, etc.