1. The scope of Services for the One (1) Onshore Software Architect shall be as follows:

a) Evaluate current architecture and technology stack for the Authority’s systems, which includes system design and recommend architectural solutions to align with business goals, technical requirements and Government policies;

b) Manage technology refresh and End-of-Service (EOS) product replacements, including planning, product exploration, recommendations and. implementations. The scope of technology management includes developing and maintaining technology roadmaps, as well as overseeing, providing guidance and supporting Authority’s appointed contractors throughout the delivery, setup, testing, and deployment phases;

c) Define technical standards, best practices, and guidelines for software development;

d) Conduct product and technology evaluation, including making recommendations;

e) Review existing architecture documentations to ensure all documentations are kept up to date. If required, to develop and maintain system architecture documentations;

f) Conduct knowledge sharing and training when necessary;

g) Collaborate with stakeholders to gather and analyse project and architectural requirements;

h) Monitor system performance and scalability, making recommendations for improvements on a need-be basis; and

i) Architecting and solutioning for new systems, including designing high level system architecture and developing solution and recommending implementation approaches, ensuring alignment with the Authority’s objectives and Enterprise Architect (EA).

2. The Onshore Software Architect proposed by the Contractor shall have at least 3 years of experience as a Software Architect or equivalent position and the following experiences and qualifications:

a) Bachelor’s degree in computer science, Software Engineering, Information Technology or equivalent would be preferred;

b) Relevant recognition and/or certification of his/her competency as an Architect;

c) Strong knowledge of software architecture principles and design patterns;

d) Track record of design and implementing large scale systems;

e) Experience with on-premises, cloud or hybrid architectures;

f) Experience and skills in the following would be advantageous:

i. Setup and implementation or technology refresh for system infrastructure such as server, network, storage, middleware, monitoring tools, etc.;

ii. Disaster Recovery and Business Continuity implementation, backup & recovery processes and high availability architectures; and

iii. Cloud infrastructure and technology.

g) Knowledge on IT Governance frameworks such as ITIL, COBIT.

1. The scope of Services for the One (1) Onshore Quality Assurance/ Tester shall be as follows:

a) Understand and document business processes, workflow and user story;

b) Perform checks under both functional and non-functional scopes of testing;

c) Review, develop and align test plan, test cases, scenarios and strategies, ensure adherence to quality standards;

d) Perform manual and automated testing using Tricentis TOSCA, including preparing test data when necessary;

e) Develop and maintain automated test scripts;

f) Review, support and participate in functionality and technical testing such as performance testing, security, interface integration and usability testing;

g) Review test reports and results of the Authority’s appointed contractors for the Authority’s systems;

h) Collaborate and coordinate with system stakeholders and Authority’s appointed contractors for testing;

i) Review test process and recommend improvement, which includes analysing test processes and methodologies, identify area for improvement and recommend process optimisations and best practices; and

j) Manage test activities and ensure the planned test activities are completed as scheduled.

2. The One (1) Onshore Quality Assurance/ Tester proposed by the Contractor shall have at least 3 years of experience as a Quality Assurance/ Tester or equivalent position and the following skill sets:

a) Bachelor’s degree in computer science, Computer or Electronics Engineering, Information Technology or related disciplines would be preferred;

b) Certified Software Testing Professional and/or Certified Software Quality Analyst will be an added advantage;

c) Strong analytical skills, meticulous attention to details, good interpersonal skills such as tactfulness, good presentation and listening skills;

d) Experience in the following would be advantageous:

i. Automated testing tools such as Tricentis TOSCA; and

ii. Testing for government public services.

e) Good written and verbal communication and presentation skills, able to interact professionally with all levels of the organisation.

a) Provide cybersecurity support in system operations to ensure the compliance with Government policies, which include review, design and implementing security measure, process, controls for the Authority’s systems;

b) Review security audit reports and assessment conducted by auditors for security testing such as Vulnerability assessment, penetration testing, host configurations, IT general controls, risk assessments, etc;

c) Conduct reviews, gap analysis and provide recommendations on monthly reports and reviews, ensuring the compliance of the system processes to the Authority and Government policies;

d) Monitor and follow up with known vulnerabilities and risks in the Authority’s environment and systems;

e) Conduct cybersecurity assessments to identify vulnerabilities and risks in the Authority’s systems and processes;

f) Design and follow through the implement of cybersecurity solutions in the Authority’s environment to protect against threats and attacks;

g) Review and verify that security policies, procedures, and best practices are implemented and comply with standards and guidelines by the Authority’s appointed contractors and systems;

h) Provide guidance and recommendations on cybersecurity strategies and technologies;

i) Conduct security awareness trainings to the Authority and the Authority’s appointed contractors when necessary to promote a culture of security;

j) Monitor and respond to security incidents and breaches, conducting forensic analysis on a need-be basis; and

k) Stay current on emerging cybersecurity threats, trends, and technologies.

21. The One (1) Onshore Cybersecurity Consultant proposed by the Contractor shall have at least 3 years of experience as a Cybersecurity Consultant or equivalent position and the following skill sets:

a) Bachelor’s degree in computer science, Electrical/ Computer Engineer, Information Technology or related discipline would be preferred;

b) Good capabilities in ICT governance, security/ risk/ data management frameworks;

c) Good knowledge in ICT infrastructure, applications and web/ cloud services;

d) Qualified and certified ICT professionals such as CREST, CRISC, CGEIT and CISSP; and

e) Knowledge of cybersecurity industry standards, government cyber security policies and requirements.

JD

• Data Collection and Analysis: Collect, analyse, and interpret data from various sources and complex transactions to identify trends, and insights that inform data solutioning processes

• Data Quality Assurance: Assist in data validation efforts to ensure datasets meet end users’ requirements to deliver high quality product releases, and continuous support in monitoring data quality and resolving data discrepancies

• Collaboration: Work closely with cross-functional teams, including data engineers, business analysts and stakeholders, to gather data requirements and ensure data integrity

• Enhancements: Identify opportunities for process improvement and operational efficiency

• Research and Learning: Deeply understand client’s relevant business activities, commercial interests and related processes, and continuously expand your knowledge and skills in data analytics techniques and tools

• BS/MBA in Finance, Accounting, Economics, Business Analytics or BS/MS in STEM or quantitative field (CS, Applied Statistics, Operations Research)

• 2-4 years of financial/business/data analyst experience

• Knowledge of accounting principles, financial statements, and financial modelling

• Understanding of Data Design Pattern differences between transactional ERP systems (SAP) and analytical data warehouses (BigQuery, Snowflake)

• Knowledge of SQL and working with large datasets

• Experience with data analytics tools and languages (R, Python…)

• Experience building interactive data visualizations, strong storytelling skills (Tableau, Streamlit, Shiny…)

• Experience building/applying statistical and/or machine learning solutions to solve business problems

• Ability to self-start and self-direct work in an unstructured environment, comfortable dealing with ambiguity

• Excellent problem-framing, problem solving and project management skills, with the ability to change direction quickly

• Strong verbal and written communication skills with ability to articulate results of analysis in business terms

• Confirmed ability to conduct complex, data driven analysis

• Ability to work independently and collaboratively in a fast-paced environment

• Eagerness to learn and adapt to new tools, techniques, and technologies in the field of data analysis

eCommerce / Retail / SAP

JD

Job Summary

We are seeking for an experienced SAP SD Functional Analyst who has been through at least a FULL life-cycle implementation for S/4HANA. Candidate must possess thorough understanding of SD-related Simplification items in S/4HANA and has played a key SD functional role in Testing, Data Migration and Cutover during their previous S/4HANA implementation.

Candidate should process strong SD business background, has hands-on with the related configurations and able to perform deep analysis to develop high quality work including functional and technical specifications.

Candidate will need to be detail oriented, a good team player and has excellent communication skills to work with cross-functional teams and business. This is key for supporting the various S/4HANA implementation phases including Integration Testing, User Acceptance Testing and Mock/Actual Cutovers.

A knack on seeking answers on their own, reaching out for help and a thirst for knowledge are must have qualities in navigating Clients landscape.

Key Qualification:

· At least one FULL life-cycle implementations of SAP S/4HANA.

· Good understanding of Finished Goods business process

· Experience in SAP SD is a must - worked on implementations around IDOCs, Orders, Pricing, Invoicing, Outputs etc.

· Performed detail system analysis, developed functional and technical specifications and hands-on configuration experience for S/4HANA in large-scale project implementation (preferably for a global, multi-national corporation)

· Played a key SD functional role in all Testing phases and Cutover activities for S/4HANA project implementation. Experience in Test Automation, Data Migration and Data Validation tools are a big plus.

· Ability to efficiently interact with multiple organizations to successfully implement projects between multiple modules.

· Worked closely with Technical, DevOps and other teams in design and implementation of SAP S/4HANA.

· Willing to listen and adaptive to learn new technologies. Excellent written and verbal communication skills are required.

· Cross functional team experience, excellent configuration and development skills.

Job Responsibilities:

· Hands on role in Test scope definition and Test scripting. Unit Test and String Test execution after code remediation. Perform end-to-end Integration Testing and supporting User Acceptance Test.

· Perform Data Validation using Client's selected tools during each data migration cycle

· Coordination across multiple tracks and functions for Cutover discussion and activities

· Deep-dive analysis of issues identified throughout Testing, Business Data Validation and Cutover cycles. Work across teams for triaging issues and resolution under a time pressure.

· Execute projects, setting project deliverables priorities, monitoring, reporting on the process, progress, risk, and result. Effectively communicate project status to the project stakeholder on a regular basis.

· Partner with business to ensure their expectations are met and managed. Ensures consistent delivery of a quality projects and adhere to Client's Project Life Cycle.

Requirements:

· Bachelor's Degree from accredited university in Computer Science/Information Technology/Engineering.

· At least one FULL life-cycle implementations of SAP S/4HANA.

· At least 6+ years of SAP SD working experience in high tech manufacturing/OEM or consumer product environment.

Skill Set:

Skill Set Experience Preferences

SAP HANA 2-5 years Is Required

SAP ECC 5-10 years Is Required

SAP SD 5-10 years Is Required

Functional Testing 5-10 years Is Required

Data Migration 2-5 years Is Required

SAP Hybris 2-5 years Nice to Have

SAP MM 2-5 years Nice to Have

SAP FICO 2-5 years Nice to Have

SAP ABAP 2-5 years Nice to Have

SAP BRF+ 2-5 years Nice to Have

SAP Fiori/UI5 2-5 years Nice to Have

API Testin Automation 2-5 years Nice to Have

Project Management 2-5 years Nice to Have

Job Responsibilities

• Design and execute the standardization of workplace and infrastructure solution across the group, taking into consideration industry best practices and regulatory requirements.

• Implement and manage workplace technology solutions including end users devices, telephony, collaboration and office productivity tools, managed print. These will include the focus on Microsoft 365 suite, including emerging technologies like Microsoft Co-Pilot.

• Implement and manage network infrastructure such as WAN, Enterprise LAN, firewalls, routers, switches, load balancers, remote access and other network enabling technologies and applications.

• Implement and manage the Service Desk to handle service requests and incidents.

• Drive workplace technology and infrastructure service recovery to reduce system downtime and impact to internal users and external customer. • Track service providers SLAs.

• Experimentation and recommendation of new workplace technologies. Keep abreast with technology development in the industry and regulators.

Job Requirements

• Bachelor's degree in Computer Science, Information Technology, or a combination of relevant professional experience.

• More than 5 year’s relevant working experience in managing Workplace Technology and infrastructure. Financial services industry experience preferred but not mandatory.

• Experience in implementing and managing Microsoft infrastructure (i.e. Microsoft 365), including Active Directory, ADFS, Azure AD, SCCM, end point management tools.

• Familiar with WAN routing protocols, QOS, COS and experienced with Telco’s business and operations and network protocols like DHCP, TCP/IP, and VPN.

• Relevant certifications in Workplace Technology and Networking preferred but not mandatory.

• Strong technical, analytical and engineering competencies with hands-on experience in managing workplace and infrastructure environments.

• Customer and service centric and able to communicate concisely and clearly with non-IT-savvy users.

• Knowledge of ITIL framework and IT service management concepts and Agile methodologies

Job Overview:

We are looking for a motivated Market Research Intern to assist in gathering and analysing data related to the interior design industry.

This role offers an excellent opportunity to gain hands-on experience in market research.

Key Responsibilities:

• Conduct market research on industry trends and customer

preferences.

• Assist in creating surveys and questionnaires.

• Analyse data and prepare reports.

• Stay updated on interior design trends in Singapore.

Qualifications:

• Currently pursuing or recently graduated with a degree in Marketing,

Business, or Interior Design.

• Strong analytical skills and attention to detail.

• Excellent written and verbal communication skills.

• Proficient in Microsoft Office.

• Responsibilities:
  • We need the candidate to develop the immigration business
  • Call to make appointment and consultation with clients.
  • Monitor the regulatory changes in the Singapore immigration domain, guiding clients in implementing necessary changes
  
  Requirements:
  • Bachelor’s degree
  • Familiar with Singapore’s immigration compliance and legal administrative requirements
  • Ability to work independently and with team to advice clients on immigration matters.

• Sales Consulting and Consulting skills
• Excellent written and verbal communication skills in English
• Have a personal immigration network.

• Manage multiple accounts simultaneously
• Familiar with Singapore’s immigration law and business.
• Hands on work experience in the immigration industry

Mon-Fri. Full-time

Salary plus incentive·
Flexi work.

Job Description:

• Required Integration architect with over 6 years of experience in architecture and designing middleware solutions on-prem as well as on cloud. Should be good in systems study, analysis, support, design, development and implementation on client/server environment. Should have expertise in hospitality domain, SCRUM methodology and SQL queries. Knowledge on DROOLS and ActiveMQ is added advantage.

Job Requirement:

• Hands-on experience with designing and building Mule 4 projects for different orchestration and integration patterns (for example API’s, SOAP services, scheduled processes and message queuing).
• Knowledge about integration design patterns & best practices.
• Understand and transform business requirements into scalable/manageable solution architecture and design specifications.
• Strong working experience with the 3-layered approach to API’s in a API-led architecture
• Experience in architecting solutions with the MuleSoft
• Anypoint Platform on Mule 4, MCPA and MCIA certification would be preferred.
• Knowledge about AWS Platform.
• Good to have Hospitality Domain Knowledge.
• Strong experience on performance, scalability, reliability, monitoring and other operational concerns of integration solutions on Anypoint Platform
• Design reusable assets, components, standards, frameworks, and processes to support and facilitate API and integration projects
• Making sure the development team adheres to documented design and development patterns and standards
• Expertise on Design patterns for building MuleSoft Solutions ground up using Message Routing, Content Enrichment, Message Filtering, Message Transformation, Guaranteed delivery, Message sequencing
• Good Knowledge about Batch message processing, error handling and reconciliation mechanisms.
• Knowledge about MUnit and test-driven development.
• Good Knowledge about Maven for MuleSoft projects and end to end CI/CD
• Work closely with other Solution Architecture/Designer/Leads/Developers to ensure consistency and quality of solutions and knowledge sharing
• Provide continuous improvement and exploration of industry standards and technology advances.
• Advise technical teams on performance, scalability, reliability, monitoring and other operational concerns of integration solutions on Anypoint Platform
• Well versed with AnyPoint CloudHub Platform (DLB,VPC,VPN Configurations)
• OOPS Concepts and working experience on .NET 3.0, .NET 4.0
• Good Knowledge on SQL Server Database
• Good communication and problem solving skills.
• Customer facing experience.

Skills: MuleSoft / CloudHub,APIJEE,Webmethod

Job Requirment

• 1-2 years' experience in user support and helpdesk duties

• Strong problem solving and system troubleshooting skills

• Technically proficient in Microsoft Office

Ability to work independently and as a team.

Problem solving skills.

Minimum 12 months relevant working experience in Active Directory.

Job requirment

• Lotus Formula, Lotus Script, Java, REST APIs, Front-End and Back-End coding

• Knowledge in VB.net

• Product Documentation, Test Case Creation, Report Analysis, Ticket Management

• SharePoint, Confluence MS Word, PowerPoint, Excel

• Ability to work independently and as a team.

• Bachelor degree

Job requirment

• Provide Level 2 support for IBM AIX operating systems and related technologies.
• Perform system administration tasks such as installation, configuration, and maintenance of AIX servers.
• Proficient in virtualization technologies such as SR-IOV,SEA, PowerVM Virtual I/O Server (VIOS), HACMP,Spectrum Scale(GPFS)
• Identify and implement security measures to protect AIX systems from potential threats.

Ability to work independently and as part of a team.

Detailed JD (Roles and Responsibilities)

• Data Collection and Analysis: Collect, analyse, and interpret data from various sources and complex transactions to identify trends, and insights that inform data solutioning processes
• Data Quality Assurance: Assist in data validation efforts to ensure datasets meet end users’ requirements to deliver high quality product releases, and continuous support in monitoring data quality and resolving data discrepancies
• Collaboration: Work closely with cross-functional teams, including data engineers, business analysts and stakeholders, to gather data requirements and ensure data integrity
• Enhancements: Identify opportunities for process improvement and operational efficiency

Research and Learning: Deeply understand client’s relevant business activities, commercial interests and related processes, and continuously expand your knowledge and skills in data analytics techniques and tools

Mandatory skills

• BS/MBA in Finance, Accounting, Economics, Business Analytics or BS/MS in STEM or quantitative field (CS, Applied Statistics, Operations Research)
• 2-4 years of financial/business/data analyst experience
• Knowledge of accounting principles, financial statements, and financial modelling
• Understanding of Data Design Pattern differences between transactional ERP systems (SAP) and analytical data warehouses (BigQuery, Snowflake)
• Knowledge of SQL and working with large datasets
• Experience with data analytics tools and languages (R, Python…)
• Experience building interactive data visualizations, strong storytelling skills (Tableau, Streamlit, Shiny…)

Desired/ Secondary skills

• Experience building/applying statistical and/or machine learning solutions to solve business problems
• Ability to self-start and self-direct work in an unstructured environment, comfortable dealing with ambiguity
• Excellent problem-framing, problem solving and project management skills, with the ability to change direction quickly
• Strong verbal and written communication skills with ability to articulate results of analysis in business terms
• Confirmed ability to conduct complex, data driven analysis
• Ability to work independently and collaboratively in a fast-paced environment

Eagerness to learn and adapt to new tools, techniques, and technologies in the field of data analysis

Domain

eCommerce / Retail / SAP

This job description outlines a role for an Immigration Business Consultant tasked with expanding and managing an immigration business in Singapore.

Responsibilities:

Business Development: Actively grow the immigration business through direct client consultations and relationship management.

Client Consultation: Schedule appointments and provide consulting sessions to advise clients on immigration applications and document preparation.

Regulatory Monitoring: Stay updated on changes in Singapore’s immigration policies and assist clients in complying with these regulations.

Requirements:

Education: Bachelor’s degree

Experience and Skills:

In-depth knowledge of Singapore immigration laws, regulations, and compliance requirements.

Prior experience working in the immigration industry.

Ability to work independently and collaborate with team members.

Strong customer service and relationship management abilities.

Excellent communication skills in English (written and verbal).

Consulting and sales consulting expertise.

Ability to manage multiple cases at once.

A personal network within the immigration industry is advantageous.

This role combines client-focused consulting with regulatory expertise, ideal for candidates with a background in immigration and a proactive approach to business development.

Location: Singapore

Employment Type: Full-time, Monday to Friday with flexible work

Compensation: Salary plus incentives

The Systems Engineer is responsible for providing technical support for Microsoft 365 (M365) applications, resolving technical incidents, and addressing service requests for users. This role also requires handling escalated customer issues to ensure satisfactory business outcomes. Key duties include major incident management, problem and change management, service and process improvements, customer relationship engagement, M365 user onboarding/offboarding, Windows OS support, and participation in end-user computing (EUC) projects, particularly related to M365 products.

Key Responsibilities:

1. M365 Application Support: Offer technical expertise on M365 applications, including Exchange Online, MS Teams, OneDrive, Defender, Intune/Autopilot, SharePoint Online, and core M365 services. Promote best practices for efficient M365 use.
2. Troubleshooting and Incident Resolution: Analyze and resolve issues, collaborating with external vendors and support personnel as needed.
3. System Administration: Perform administrative tasks in Azure Active Directory, including managing users/groups, security permissions, group policies, systems configuration, event log analysis, and resource monitoring.
4. Technical Support Collaboration: Work with the service desk and support teams to troubleshoot, identify root causes, and provide technical assistance.
5. Documentation: Create and maintain documentation, including knowledge base articles, for M365 and EUC services.
6. Employee Training: Deliver training on M365 applications, translating technical capabilities into accessible guidance.
7. Intune and Autopilot Expertise: Provide hands-on support and configuration of Microsoft Intune, focusing on packaging, deployment, reporting, troubleshooting, and policy creation.
8. Windows OS and Desktop Support: Support Windows OS, desktop, and laptop hardware/software, conducting installations per customer requirements.
9. Root Cause Analysis (RCA): Conduct RCA for EUC service issues, including those related to M365 products, as part of the problem management process.
10. Vendor Coordination: Coordinate with support vendors for maintenance and issue resolution as needed.
11. Customer Satisfaction and Support: Collaborate with the team to meet high customer satisfaction levels, acting as the main contact for assessing new workplace products and tools.
12. Project Support for EUC Transition: Support the workplace team and Transition Manager during EUC-related transitions, ensuring a smooth process.

Qualifications & Requirements:

• Education: Degree or diploma in Computer Science or IT.
• Experience:
  • Minimum of 3 years in Microsoft 365 technologies, with significant experience in supporting M365 users.
  • Hands-on experience with Microsoft Intune (including packaging, deployment, reporting, troubleshooting, policy creation, and patching).
• Certification: MS Azure-related certification is mandatory.
• Technical Skills:
  • Proficiency in IT networking for first-level troubleshooting.
  • Knowledge of MS Windows, M365, desktop hardware, and network environments.
• Soft Skills:
  • Strong organizational and interpersonal skills with a customer-oriented approach.
  • Effective verbal and written communication skills.
  • Ability to work independently, manage tasks under pressure, and deliver quality work.
• Flexibility: Willing to work a flexible schedule and travel as needed to multiple sites.

The Security Analyst is responsible for monitoring security systems, responding to alerts and incidents, and ensuring the organization’s security controls are effective. This role involves creating and tuning security device metrics, documenting processes, and identifying unusual activities by correlating events. Strong analytical skills, collaborative abilities, and an in-depth understanding of both current and emerging security technologies are essential to succeed in this position.

Key Responsibilities:

1. Security Monitoring & Advisory: Continuously monitor and provide guidance on security issues related to systems and workflows, ensuring that internal security controls are appropriate and functioning effectively.
2. Incident Response Coordination: Lead and coordinate responses to information security incidents, minimizing impact and supporting rapid resolution.
3. Policy Development: Create, update, and enforce information security policies, procedures, standards, and guidelines that align with best practices and compliance requirements.
4. Data Classification & Audits: Assist in data classification assessments, conduct security audits, and contribute to remediation plans as necessary.
5. Vulnerability Management: Collaborate with IT management to address security vulnerabilities and coordinate vulnerability assessment efforts.
6. Testing & Assessment: Conduct network penetration testing, vulnerability assessments, and comprehensive risk assessments to identify and mitigate security risks.
7. Server Hardening: Develop, coordinate, and review server hardening procedures for all platforms used within the organization’s environment.
8. Log Review & Analysis: Regularly review security logs from servers, networks, and other platforms to detect any security anomalies.
9. User Security Awareness: Design, conduct, and maintain user security awareness training to strengthen the organization's security culture.
10. Security Research: Stay informed of the latest security policies and conduct research to continually enhance the organization’s security posture.
11. Additional Security Duties: Undertake other security-related tasks as assigned to support organizational needs.

Qualifications & Requirements:

• Education: Bachelor’s degree in Computer Science, Information Technology, or equivalent.
• Experience: Minimum of 3 years in IT, with a background in security monitoring and response.
• Technical Skills:
  • Familiarity with IT network infrastructure, server platforms (Unix, Windows), and desktop systems (OS X, Windows XP and above).
  • Proficiency with security tools such as Security Endpoint solutions, HP ArcSight, QRadar, Rapid7 Nexpose, and Tenable Nessus.
• Certifications: One or more of the following certifications are required: QISP, CISSP, Cybersecurity Nexus, CompTIA Security.

The Storage Engineer is responsible for the administration, monitoring, and troubleshooting of Storage Area Network (SAN) and backup systems in a 24x7 enterprise environment. This role covers both level 1 and level 2 support for storage-related issues and requires certification and experience with a range of storage and backup technologies. Key technologies include IBM, EMC, NETAPP, Hitachi, Cisco SAN switches, and enterprise backup solutions. The Storage Engineer will ensure seamless operation, maintain system integrity, and support disaster recovery activities.

Key Responsibilities:

1. Storage Administration & Support: Provide installation, configuration, and ongoing administration support for SAN and enterprise backup systems to maintain operational efficiency.
2. Monitoring & Health Checks: Perform regular health checks and monitor storage devices, ensuring early identification and resolution of potential issues.
3. System Integration: Integrate storage hardware and software into the operating environment, ensuring compatibility and optimal functionality.
4. Firmware Updates & Documentation: Conduct firmware updates on storage devices and maintain comprehensive documentation for all configurations and processes.
5. Testing & Validation: Develop and coordinate test plans with customers to verify the full functionality of storage and backup solutions in live environments.
6. Backup Administration: Manage Symantec and other backup environments, including job configuration, scheduling, performance tuning, and troubleshooting of backup-related issues.
7. Disaster Recovery: Execute disaster recovery (DR) protocols for critical systems, ensuring successful restoration of production or DR servers when needed.
8. Storage Subsystem Management: Oversee multiple storage subsystems, including tasks like disk partitioning, LUN assignments, and capacity planning.
9. Zoning & Access Control: Create and manage zones, handle switch-related issues, and define security configurations within the torage subsystems.
10. Capacity Planning & Performance Tuning: Conduct capacity planning, monitor utilization, and tune performance for both storage and backup systems.
11. Data Center Operations: Support data center operations, including power cycling of storage devices, SAN switch upgrades, and participation in DR exercises.

Qualifications & Requirements:

• Education: Diploma or Degree in IT, Information Systems, Computer Science, Business IT, or equivalent.
• Experience:
  • Minimum of 3 years in enterprise backup solutions and SAN environments.
  • Hands-on experience with power cycling, SAN switch upgrades, and storage replication.
  • Exposure to data center shutdown activities and disaster recovery exercises.
• Technical Skills:
  • Proficiency with IBM V3700/V7000, EMC Unity/VNX, NETAPP, HP Nimble, Hitachi, EMC Isilon, and Cisco/Brocade SAN switches.
  • Experience with enterprise backup tools like NETBACKUP, Veeam, and IBM tape libraries.
• Soft Skills:
  • Strong analytical and problem-solving skills, with the ability to work independently.
  • Effective communication skills and customer service orientation.
  • Demonstrated leadership and team collaboration capabilities.
• Preferred Experience: Previous work with government sector clients is advantageous.

The Systems Engineer, Unix/Linux is responsible for managing and supporting Unix/Linux infrastructure in a 24x7 enterprise environment. This includes operational support, troubleshooting, deployment of updates, and maintaining service continuity to meet business requirements and service levels.

Key Responsibilities:

1. Unix/Linux Infrastructure Support: Manage and support Unix-based IT infrastructure, ensuring stable operations across Unix, Linux, Solaris, Redhat, AIX, and SUSE environments.
2. Troubleshooting & Root Cause Analysis: Provide expertise in diagnosing and resolving server and application issues, delivering root cause analysis as required.
3. Package Deployment: Deploy Unix/Linux packages and bug fixes across Test, Pre-Production, and Production environments.
4. Operational Administration: Oversee day-to-day operations for Unix/Linux environments, adhering to business needs and service level agreements (SLAs).
5. Change Management: Follow established change management protocols for infrastructure changes, including status reporting to relevant stakeholders.
6. First and Second-Level Support: Provide 1st and 2nd level operational support, including initial troubleshooting of third-party applications and collaboration with vendors for resolution.
7. Audit & Compliance: Participate in audit activities, respond to audit findings, and ensure compliance with relevant requirements.
8. Incident Response: Quickly respond to incidents, security alerts, and investigations, implementing temporary or permanent resolutions and providing timely updates to stakeholders.
9. Service Continuity: Implement and maintain continuity measures, such as backup/restore procedures and disaster recovery plans, to support ongoing business operations.
10. Documentation: Ensure all relevant documentation is updated and maintained.
11. 24x7 Support & After-Hours Work: Conduct necessary after-hours maintenance, such as patching, in alignment with the 24x7 operational requirements.
12. Additional Support Activities: Perform other Unix/Linux administrative tasks as needed and travel to other Singapore offices occasionally as required.

Qualifications & Requirements:

• Education: Minimum of a Diploma in Information Technology, Computer Science, or a related field.
• Experience:
  • At least 3 years of relevant experience managing Unix/Linux environments (Solaris, Redhat, AIX, SUSE) in an enterprise-level setting.
  • Strong experience in RedHat Clustering and Oracle Solaris Clustering.
• Technical Skills:
  • Proficiency in scripting languages and tools, such as Perl, Ruby, and AWK.
  • Knowledge of monitoring tools such as SolarWinds.
  • Familiarity with Microsoft technologies (Windows Server, Active Directory, Group Policy) is an asset.
• Work Environment: Typically 9 am to 6 pm, with flexibility required for after-hours work due to the 24x7 nature of the role (e.g., patching activities).

As a ServiceNow Developer, your primary responsibility is to design, develop, and implement solutions within the ServiceNow platform. You will work closely with stakeholders, system administrators, and other development teams to gather business requirements and translate them into effective ServiceNow solutions. Your expertise in ServiceNow development will play a critical role in streamlining processes, improving workflows, and enhancing user experiences across the organization.

Key Responsibilities:

Requirements Gathering & Solution Design: Work with stakeholders to gather, analyze, and document business requirements. Design, develop, configure, test, and implement ServiceNow solutions to meet those needs.

ServiceNow Customization: Customize ServiceNow applications, modules, forms, workflows, and user interfaces to align with business requirements.

Technical Development & Scripting: Write server-side and client-side scripts, business rules, and UI policies within the ServiceNow scripting environment.

Platform Enhancements: Extend ServiceNow capabilities using features like Business Rules, Script Includes, UI Actions, UI Macros, and the Service Portal.

System Support & Troubleshooting: Provide technical support, troubleshooting, and maintenance of ServiceNow applications, including performing patching and upgrades.

Collaboration & Project Delivery: Collaborate with cross-functional teams (system administrators, business analysts, project managers) to ensure the successful delivery of ServiceNow projects.

User Support: Assist end-users by providing technical support for ServiceNow applications and resolving issues related to platform functionality.

Technology Strategy: Advise on technology adoption and integration strategies to create cohesive, holistic solutions tailored to business needs.

Qualifications & Requirements:

Experience: Minimum of 3 years in ServiceNow implementation and support, with specific experience as a ServiceNow Technical Consultant, including ground-up implementations.

Certification: Must possess ServiceNow certification, such as Certified Application Developer.

Technical Expertise:

Proficiency in ServiceNow scoped applications, including client scripts, business rules, workflows, flow designer, script includes, UI actions, and custom application development.

At least 2 years’ experience with Service Portal and widget development (AngularJS, JavaScript, CSS, HTML).

Hands-on knowledge of web technologies, including HTML, CSS, and RESTful APIs.

Strong knowledge and experience integrating ServiceNow using platform APIs and integration tools.

Communication Skills: Excellent interpersonal and communication skills, essential for collaboration and effective technical support.

This role is ideal for a seasoned ServiceNow professional with a proven track record of successful implementations, strong technical skills, and a collaborative approach to development and support.

The Wintel Engineer is responsible for specialized support in planning, installation, and administration of workplace management systems, focusing on endpoint and cloud infrastructure management. This role requires expertise in Windows-based environments, cloud services, and automation tools to optimize the deployment and maintenance of workplace solutions. Responsibilities also include enhancing operational procedures, ensuring system efficiency, and adhering to best practices.

Key Responsibilities:

1. Endpoint Hardware & Imaging Management: Install, configure, test, and maintain endpoint hardware and images, covering OS, applications, drivers, upgrades, updates, and hotfixes.
2. Patch Management & Software Distribution: Plan, implement, and oversee Patch Management and Software Distribution services.
3. Cloud Infrastructure Administration: Design, deploy, and maintain AWS and Azure services, ensuring scalability, security, and high availability. Manage services including EC2, VPC, S3, RDS, Lambda, IAM, Azure App Services, and SQL Database.
4. Cloud-Native Application Deployment: Collaborate with development teams to architect and deploy cloud-native applications, leveraging AWS and Azure capabilities.
5. Infrastructure Automation: Use infrastructure-as-code tools like CloudFormation or Terraform to automate and maintain AWS and Azure environments.
6. Troubleshooting & Issue Resolution: Diagnose and resolve issues related to AWS/Azure infrastructure, applications, and connectivity.
7. Disaster Recovery: Implement and manage backup and disaster recovery strategies for cloud resources.
8. Workplace Management Tools: Administer and troubleshoot backend services, with a focus on PC imaging, workplace management tools, and resolving desktop/server escalations.
9. Quality Assurance & Process Improvement: Conduct Quality Assurance testing on endpoint devices and contribute to the automation and streamlining of daily operational processes.
10. Documentation & Reporting: Maintain accurate documentation and generate reports to ensure clear communication and record-keeping.
11. Additional Duties: Support other duties as required to ensure the efficient operation of workplace management systems.

Qualifications & Requirements:

• Education: Bachelor’s Degree or Diploma in Electrical/Electronic/Computer Engineering or Information Systems.
• Experience:
  • Minimum 5 years of experience with Windows Servers, Active Directory, PowerShell, Group Policy Objects, and workplace management tools (e.g., HC BigFix, MS SCCM, Citrix VDI, Nexthink).
  • Proficiency in PC imaging deployment, patch management, and software distribution for both desktop and server environments.
• Technical Skills:
  • Strong understanding of AWS and Azure services, including infrastructure and automation (CloudFormation, Terraform).
  • Solid networking and security knowledge for AWS and Azure environments.
  • Familiarity with CI/CD pipelines, version control systems (e.g., Git), and scripting languages (Python, Shell).
  • Working experience with MSI technology, application packaging, and deployment processes.
  • Knowledge of custom actions, scripting, and Windows Installer technology for troubleshooting.
• Certifications: AWS or Azure certifications (e.g., AWS Certified Solutions Architect, Azure Administrator) are a plus.
• Soft Skills: Effective communication, documentation experience, strong troubleshooting abilities, self-driven, and able to work independently.

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Responsibilities:

• Develop, implement, and maintain AI models and algorithms, including Generative AI models, to

enhance product capabilities and automate processes.

• Collaborate with cross-functional teams to understand business requirements and translate them into

technical solutions using Generative AI technologies where applicable.

• Integrate Generative AI solutions with existing products and platforms to deliver seamless functionality

and performance.

• Optimize AI models for efficiency, scalability, and cost-effectiveness, with a focus on the efficient

deployment of Generative AI tools.

• Monitor and evaluate the performance of AI solutions, including Generative AI models, making

adjustments and improvements as needed.

• Stay updated with the latest advancements in AI, Generative AI, and machine learning, applying new

techniques and technologies as appropriate.

• Document processes, methodologies, and findings to support knowledge sharing within the team, with

special attention to the usage of Generative AI tools.

• Collaborate on the integration of Generative AI models into existing IT Service Management (ITSM)

platforms to enhance automation and service efficiency.

Requirements:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• Proven experience as an AI Engineer or similar role with a track record of deploying AI solutions,
including Generative AI models, in production.
• Strong programming skills in languages such as Python, Java, or C++.
• Proficiency with machine learning frameworks and libraries (e.g., TensorFlow, PyTorch, scikit-learn).
• Experience with data preprocessing, feature engineering, and model evaluation.
• Familiarity with cloud platforms and services (e.g., AWS, Azure, Google Cloud) and their AI/ML tools,
especially AWS Bedrock.
• Strong problem-solving skills and the ability to work independently and collaboratively in a fast-paced
environment.
• Excellent communication skills, both written and verbal, with the ability to explain complex technical
concepts to non-technical stakeholders.
• Experience with Generative AI, NLP, and transformer-based models.
• Knowledge of the Langchain technology stack and AWS Bedrock for Generative AI solutions.
• Familiarity with IT Service Management (ITSM) tools and processes, with the ability to integrate AIdriven automation

Responsibilities:

• Performing analyses on Computer Infrastructure System efficiency (CIS) and integration.

• Reporting to management on Computer Infrastructure System development, implementation, and progress.

• Collaborating with development teams and departments, as well as incorporating user feedback.

• Managing support teams and evaluating performance metrics.

• Ensuring that products and services are delivered on time and within budget.

• Managing software and hardware installations and upgrades.

• Maintaining computer network infrastructure and ensuring network security.

• Hiring and training new IT Support staff.

• Manage team to meet all SLAs and deliverables according to contractual agreement / project plan

• Continuous improvement towards the effectiveness involving planning, organizing and efficiently handling of

activities and eliminating unnecessary activities/cost whilst addressing problems and making timely practical

decisions.

• Achieve goals through effective planning, management and coordination, promoting innovation and team

work.

• Review, refine & improve support framework regularly to ensure the sustainability of service delivery

framework, process as in able to demonstrate adequate service quality and control adhering to Quality of

Delivery Output and streamline the administrative aspect of process management

• Team Management (Attrition, Administrative, Leadership, Support).

• Lead Continual Service Improvement. Identify weaknesses during Service Reviews, Process Evaluations,

Compliance Reviews or customer survey completed during reporting period and formulate improvement

plans.

• To work with Technical Director and Sales/Pre-sales and generate variation orders / new businesses.

• Oversee Capacity planning to cater future growth for backend infrastructure

• Develop, implement, and maintain policies, procedures, and associated training plans for resource

administration and appropriate use.

• Manage and establish priorities for maintenance, design, development and analysis of entire infrastructure

systems inclusive of computer, LANs, WANs, Internet, wireless, Server and security implementations.

• Provides “ownership” of problem thru final resolution.

• Negotiate with vendors, outsourcers, and contractors to secure products and service

Requirements:

• Diploma/Degree in Information Technology/Computer Science or equivalent.

• A master's degree in technology management or business management would be advantageous.

• Possess strong leadership, communication and interpersonal skills and have experience working in large

enterprise operational environments

• Extensive experience in technical management, preferably in backend infrastructure (Server, Network, Cloud

Technology)

• Advanced knowledge of CIS innovation and integration.

• Experience in handling Subject Matter Experts is a plus.

• Ability to manage IT support teams, as well as hire and train new IT staff.

• Extensive experience in collaborating with CIS development teams and users.

• Ability to diagnose faults, oversee CIS user-testing, and implement required changes.

• Ensuring optimal hardware and software functionality, as well as network security.

• Ability to keep up with CIS advancements.

• Good experience in difficult customer management

• ITIL Foundation certified or equivalent work experience, ITSM Knowledge will be an advantage

• Self-motivated, customer oriented and a team player.

• Experience in handling multiple operations domains will be an advantage (e.g. covering the various

operations/services - Service Desk, Desktop, Server, Network, DC, Security)

• Ability to learn in a fast-paced environment, multi-task, perform under pressure.

• Experience supporting Singapore government agencies with security clearance and Large Commercial

Enterprises as well as Regional/Global Support environment.

Desired Skillset

• ITIL V4 Certified

• Project Management Professional (PMP) is a plus

• Cloud Certifications is a plus

Responsibilities:

• Responsible for Network related incident and change management • Responsible for the commission, de-commissioning and tech refresh of network devices • Facilitate in problem solving and collaboration • Manage the smooth delivery of network operations in accordance with stipulated Service Level Agreements • Provide firmware updates for network devices • Ensure network infrastructure complies with security policies • Prepare and maintain assets to ensure availability and update of capacity reports • Update process and procedural documents • Any other ad-hoc duties as required or assigned

Requirements:

• Bachelor Degree or Diploma in Information Technology/Information Systems/Computer Science, Business IT or its equivalent • At least 5 years of experience in administration and implementation • Good knowledge of the following, but not limited to: o Firewall technologies (high availability, virtual firewall concept) o IP load balancer o Distribution and core switches o Router configuration (high availability) o LAN and WAN administration • Good understanding of a services business in a high-tech environment from a supplier, integrator or operator’s perspective • Strong analytical and problem solving skills, combined with ability to provide quick resolution to problems • Proficient in troubleshooting skills • Effective communication skills • Self-driven and ability to work independently

Responsibilities:

• Design, build, and maintain CI/CD pipelines using various CI/CD platforms to streamline cloud

deployments.

• Integrate automation solutions across applications to enhance operational efficiency.

• Ensure best practices and security are prioritized when developing CI/CD pipelines.

• Continuously improve operational workflows through task automation.

• Collaborate with subject matter experts to ensure automation solutions meet business requirements.

• Act as an innovative, hands-on DevOps engineer, focusing on both the technological and strategic

aspects of the platform.

• Proven experience with Kubernetes and containerization technologies.

• Strong understanding about DevOps and DevSecOps terminology.

• Proficiency in automation tools such as Jenkins, GitLab Runner, AWS Lambda, AWS

CodePipeline, and AWS CodeBuild.

• Hands-on experience with Infrastructure as Code (IaC) tools like Terraform and CloudFormation.

• Management configuration tool like Ansible, Puppet.

• Familiarity with scripting languages such as Python, Bash, and PowerShell.

• Experience working in multi-cloud environments, including AWS, Azure and GCP.

Responsibilities:

• Serve as a Subject Matter Expert (SME) for security technologies, supporting high visibility needs

of the business in a variety of special projects. These unique projects often involve expedited

deliverables, operational agility, and require top quality deliverables covering both the consulting

and operations functions.

• Investigate any security incidents and provide insights to internal/external business users.

• Develop processes and procedures and fine-tune alerts as part of ongoing improvisation of

security operations.

• Develop cloud/hybrid and cloud platform-specific security policies, standards, and procedures on

cloud providers (Azure, AWS) and cloud-native platforms (PCF, Docker, Kubernetes, etc.)

• Identify and deliver appropriate cloud security controls based on industry standards (e.g. CCM) to

drive cloud and customer security solutions framework based on business risk and cloud-native

threats.

• Conduct integration of supported Cloud-based Security Products such as Web Application Firewall

(WAF), Web Security Proxy, etc.

• Conduct detailed & comprehensive investigations and triage on a wide variety of security events.

Recommend and implement remediation processes.

• Stay up-to-date with the latest security threats, vulnerabilities, and mitigation techniques

• Collaborate with cross-functional teams to implement security measures and address security

requirements.

• Communicate security risks, recommendations, and status updates to stakeholders,

management, and team members.

• Identify opportunities to improve processes and/or tools to ensure the highest level of quality,

including documentation, mentoring, and training sessions.

• Own the technical components of a customer integration project including but not limited to

configuration, debugging, documentation, testing, and go-live support.

• Identify and mitigate potential security threats and vulnerabilities

• Provide relevant recommendations to improve the overall security posture of customers.

• Deployment of security technologies while ensuring standards are adhered to as well as

maintenance/repair supervision working with vendor support teams on corrective activities for

system issues.

• Assist in any ad-hoc tasks when necessary.

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• Over 5 years of experience in Information Security or engineering.

• At least 2 years of direct experience in one of the Public Cloud platforms, such as AWS or

Azure with strong knowledge of their security features.

• Ability to identify and drive remediation of public and hybrid cloud risks.

• Experience in general security technologies, processes, and concepts.

• Industry-recognized security certifications (OSCP, CISSP, CISA, CEH, AWS Security, etc.).

• Working experience on SIEM / Analytics tools, eg: Securonix, MS Sentinel, Splunk is a

MUST (*Configure policy, apply best practise, fine tuning, migration, L3

troubleshooting).

• Working experience with common security operations systems, Intrusion Detection Systems

(IDS/IPS), Security Incident Event Management systems (SIEM), anti-virus log collection

systems, etc.

• Strong analytical and problem-solving skills, with the ability to identify and address security risks

and vulnerabilities.

• Working knowledge of security systems and programs.

• Ability to analyze and develop innovative recommendations and solutions.

• Sound fundamental knowledge of Internet technologies, such as TCP/IP, HTTP, SSL, DNS, OWASP

Top10, and web servers (e.g. Apache, IIS, Nginx, etc.).

• Experience with web security concepts and technologies such as web application firewalls, and

proxy.

• Familiarity with AWS technologies, such as CodePipeline, CodeBuild, CodeDeploy, CodeStar,

Guardrails, Amazon ECS, AWS Lambda, and Open-source tools like Jenkins, DefectDojo, and

OWASP Glue will be an added advantage.

• Independent and results-oriented.

• Willing to work on a flexible schedule depending on business need