Total 87 customer service manager job vacancies in Raffles City, Central Singapore

• Minimum with 8 years of L&D experience in a large-scale organization
• Possess ACLP/ACTA
• Manager level: up to $9,000; Senior Manager level: up to $13,000
• Location: Upper Changi Road

Job Purpose:

The Manager/Senior Manager will be responsible for leading a team within the Corporate Learning Centre to enhance and drive commercial and operational excellence through targeted upskilling and reskilling initiatives. This role is crucial in improving customer experience and ensuring excellence across various aviation domains.

Key Responsibilities:

Strategic Leadership:

• Lead a team focused on elevating commercial and operational excellence across key areas such as Customer Service, Airport/Ground Operations, Passenger Sales & Marketing, Cargo Operations, and Global Onboarding.
• Conduct regular and ad-hoc Learning Needs Analysis in collaboration with business units to prioritize and align training initiatives with strategic business outcomes.

Learning and Development:

• Oversee the procurement, design, and development of cost-effective and impactful learning programs, ensuring they meet business needs and achieve desired outcomes.
• Ensure the effective delivery of learning interventions, including the scheduling of instructor-led training (both in-person and virtual), to maintain compliance with regulatory standards and optimize the learning experience for company staff.

Instructor and Trainer Management:

• Recruit, develop, and manage a pool of in-house instructors and Associate Trainers (ATs), fostering a pipeline of subject matter experts to sustain a high standard of training delivery.

Innovation and Technology Integration:

• Evaluate and integrate new learning tools and techniques, including digital and GenAI technologies, to enhance learning effectiveness, productivity, and engagement.

Regulatory Compliance and Engagement:

• Engage with regulatory bodies (e.g., CAAS, IATA) to ensure all learning programs are compliant with local and international aviation regulations.

Training Roadmap Implementation:

• Collaborate with business units to operationalize and maintain Training Roadmaps that support career development and succession planning within key job families.

Learning Culture Promotion:

• Promote a vibrant learning culture within SIA by organizing and overseeing learning events, campaigns, and festivals (e.g., LIFE), ensuring continuous engagement and growth among staff.

Requirements:

Education:

• Bachelor’s degree in any discipline.
• Advanced Certificate in Training and Assessment (ACTA) or Advanced Certificate in Learning and Performance (ACLP) is required.
• A Diploma in Adult and Continuing Education (DACE) or similar qualifications is advantageous.

Experience:

• 8 to 16 years of experience in learning & development or human resources, particularly within a large-scale global workforce or aviation sector.
• Proven experience in leading teams to develop and implement learning programs with tangible business value outcomes.

Skills:

• Strong leadership and team management skills.
• Expertise in adult learning methodologies and a passion for continuous learning.
• Ability to build relationships with stakeholders and drive organizational change.
• Innovative mindset with the ability to balance compliance with agility and creativity.

Interested candidates please apply online or send your latest CV to [email protected]

Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd

Registration Number: R23118389

EA: 21C0661

• Perm, Central
• Expertise in Windows Servers, storage, networking, cybersecurity (M365 ESM, MDM, EDR, XDR), end-user devices, and Azure Cloud.
• Experience with Microsoft 365 suite and managing global IT and DevOps teams.
• Preferred Microsoft Certified System Engineer (MCSE) and Azure Architect.

As a senior management member of the Global IT function, the candidate is responsible for defining the broad technology strategy (On-Prem and Azure), develop roadmap and architecture that supports the businesses and IT needs, as well as deliver the highest quality service alongside with other managers. 

Overall responsibility for the day-to-day operations of managing On-Prem and Azure Cloud Services including monitoring cloud operations and services, reviewing and maintaining strategies related to Cloud Infrastructure and Cloud Services throughout the enterprise ensuring all performance, costs and security are closely managed.

Job Description

• Architecture Ownership: Lead the design and implementation of on-prem and Azure cloud infrastructure.
• Project Leadership: Act as the go-to person for all infrastructure projects, issues, and initiatives.
• Budget Management: Plan and manage the annual infrastructure budget (Capex/Opex).
• Collaboration: Work closely with IT functions (PMO, Apps, Architecture, Security, Vessel) to meet business requirements.
• Incident Response & Continuity: Key stakeholder in Incident Response (IR), Disaster Recovery (DR), and Business Continuity (BCP) planning.
• Global Operations: Oversee 24/7 global operations supporting offices worldwide.
• Innovation & Quality: Deliver innovative, cost-effective, and secure IT infrastructure solutions.
• Technical Knowledge: Support Azure native cloud development and have a broad understanding of both on-prem and Azure technologies.
• Standards & Compliance: Ensure compliance with ISO27001 and drive technology standards through best practices and ITIL standards.
• Vendor Management: Manage vendor relationships and negotiate contracts for software, platforms, and services.
• Team Leadership: Build and lead a high-performance IT team.

Requirements

• Degree in Computer Engineering, Computer Science, or Information Systems Management.
• Preferred Microsoft Certified System Engineer (MCSE) and Azure Architect.
• Expertise in Windows Servers, storage, networking, cybersecurity (M365 ESM, MDM, EDR, XDR), end-user devices, and Azure Cloud.
• 10+ years in IT management for medium to large organizations.
• 5+ years managing Microsoft Cloud infrastructure, security, and operations.
• Proven track record in leading high-performance teams.
• Experience with 24/7 high availability systems.
• Experience with Microsoft 365 suite and managing global IT and DevOps teams.
• Experience migrating workloads to the cloud.
• Excellent communication and presentation skills.
• Empathetic, patient, and able to address user pain points.
• Ability to inspire and develop team members.
• Hands-on approach to resolving issues.
• Willingness to travel overseas.

Triton AI Pte Ltd
Registration Number: R1980724
EA: 21C0661

• Perm
• Bonus
• Medical & Insurance Coverage

• Salary up to $8,000 with Bonuses
• Experience in manpower planning and budgeting
• Consultancy background is preferred

Responsibilities:

• Collaborate with Business Units during their reorganization, offering guidance on manpower requests.
• Investigate reorganization possibilities, emphasizing areas with potential synergies or a significant amount of administrative/transactional work that could be streamlined or automated.
• Supervise the precise upkeep of the organizational structure and positions in Success Factor.
• Act as the primary coordinator for the annual Manpower Budgeting Exercise for the Head Office, involving communication with divisions, reviewing their plans, and preparing presentations for Management clearance.
• Coordinate with Payrolls to execute budget cost planning for the upcoming Financial Year.
• Verify the accuracy of monthly workforce metrics for reporting purposes.

• Hold a Bachelor's degree from a university.
• Minimum of 5 years of experience in HR manpower planning and organizational development within a commercial setting, demonstrating proficiency in handling organizational dynamics issues and successfully executing enterprise-level change programs.
• Capable of working autonomously, effectively managing competing priorities, and performing well under pressure.

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1875181

Triton AI Pte Ltd

License no. 21C0661

• Remuneration Package: Up to $8,000 + Fixed Allowances $220
• Benefits: Permanent Role with AWS and Variable Bonus
• Company Background: Leading MNC Manufacturing Company on Jurong Island
• Technical Experiences: Strong exposure in network and server (Cloud) needed
• Team Management Experiences: Leadership experience in managing team's performance and staff development is required

Key Responsibilities:

• Technical Support Excellence: Provide top-tier support for PCs, laptops, servers, Microsoft Office, collaboration tools, security, and networks to ensure high user satisfaction.
• Leadership role: Lead a team of IT Engineers to assist local IT with 1st and 2nd level technical support on site
• Effective Communication: Communicate effectively with a diverse range of users and peer groups across different disciplines.
• Policy Enforcement: Enforce IT policies and encourage users to adhere to established standards.
• Network and Systems Support: Support network and regional systems for process automation and local databases.
• On-Site Projects: Participate in various on-site projects, ranging from infrastructure upgrades to core service changes.
• IT Updates: Keep employees informed about IT-related progress, issues, and improvements.

Requirements:

• Degree in a related field with Cisco Associate certification (CCNA) is preferred
• Minimum 8 years of technical IT support (level 2) experience in support more than 80++ users in a site
• Leadership experiences in managing a team of engineers include their performance reviews and staff developments.
• Proven experience in network and server management, including Azure cloud, Windows Server 2016, and Microsoft 365.
• Proficient in remote desktop/user support, firewall setup management, and CCTV.
• Experience with Power Automate, Power Apps, and SharePoint design is an advantage.

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1983718

Triton AI Pte Ltd

License no. 21C0661

• Remuneration Package: Up to $10,000 + AWS + Variable Bonus
• Location: West, Walking Distance from MRT Station
• Business Travel: ~35% to Asia Regions

Are you a seasoned quality assurance professional with a passion for excellence and innovation? Our client, a reputable company in the consumer care manufacturing industry, is seeking a dynamic individual for this great opportunity.

Key Responsibilities

• Drive Compliance and Quality Standards: Influence and persuade senior site and sales heads to ensure adherence to top-tier quality systems, mitigating risks associated with non-compliance and subpar quality.
• Global Coordination: Collaborate closely with Group Quality to maintain a unified global approach to quality, providing consistent and comprehensive documentation across various regions.
• Customer Satisfaction: Enhance quality performance by monitoring key indicators on customer complaints, ensuring exceptional customer service while staying competitive in the market.
• Problem-Solving Expertise: Tackle complex challenges involving diverse and critical information, requiring keen recognition and resolution skills.
• Autonomous Decision-Making: Make independent business decisions that significantly impact different manufacturing sites and the overall business.
• Training and Coaching: Provide expert training and coaching to Sales and Site teams on quality and customer-related needs.

Requirements

• Educational Background: Degree in Chemistry.
• Extensive Experience: Minimum of 10 years of experience in Quality, preferably with a background in consumer care or chemical downstream manufacturing industries and experience overseeing Asian regions.
• Product and Market Insight: In-depth understanding of the company’s products and market trends.
• Regulatory Knowledge: Thorough knowledge of QA systems, GMPs, and regulatory requirements, including familiarity with guidelines such as ICH, FDA, EMA, and MHRA.

Interested candidates, please forward your CVs in MS Word format to [email protected].

Reg No. R1983718

Triton AI Pte Ltd

License No. 21C0661

• Location: International Business Park (IBP)
• Business travel requirement: ~35% to Asia regions
• Salary: $8,000 - $10,000 commensurate with experience

Role Overview

As a key member of the Group Quality Leadership team, the Regional Quality Manager supports manufacturing and non-manufacturing sites on quality matters across the Asia Pacific region.

Job Responsibilities

• Influence and persuade senior site and sales heads to ensure compliance with required quality standards and mitigate risks from non-compliance.
• Coordinate with Group Quality for a unified global quality approach and consistent documentation.
• Stay updated on new customer quality requirements, identify gaps in current practices, and help sites close these gaps through planning and best practices.
• Communicate complex quality information in a user-friendly way.
• Monitor quality performance using indicators and data analysis to improve customer service and competitiveness.
• Identify and solve complex quality problems, provide advice in critical situations, and handle product recalls.
• Make significant business decisions independently that impact multiple sites and overall business performance.
• Provide training and coaching on quality and customer-related needs.
• Represent the company on quality committees and regional trade associations.
• Support sales with quality discussions and meet with main or potential customers in the region.

Knowledge, Skills, and Abilities

• Degree in Chemistry
• Minimum 10 years of experience in Quality.
• Preferably comes with consumer care background and proven experience overseeing the regions (Asia).
• In-depth understanding of the company’s products and market trends.
• Thorough knowledge of QA systems, GMPs, and regulatory requirements.
• Familiarity with guidelines such as ICH, FDA, EMA, MHRA.
• Ability to plan multiple activities with competing priorities.
• Commercial insight to evaluate processes for commercial benefits.
• High level of interpersonal skills.

Interested candidates please apply online or send your latest CV to [email protected]

Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd

Registration Number: R23118389

EA: 21C0661

• Min 8 years of L2 network and server support experience
• Must have experience in manufacturing / industrial experience at a manufacturing plant.
• Comfortable to work a Jurong Island

Job Description

• Provide technical support for PCs, laptops, servers, Microsoft Office, collaboration tools, security, and networks to maintain high user satisfaction.
• Assist local IT in delivering first and second-line technical support, demonstrating a customer-friendly attitude.
• Communicate effectively with a diverse range of users and peer groups across different disciplines.
• Enforce IT policies and influence users to adhere to established standards.
• Keep employees informed about IT-related progress, issues, and improvements.
• Conduct root cause analysis and actively share knowledge with global colleagues.
• Support network and regional systems for process automation and local databases.
• Work on-site projects, ranging from infrastructure upgrades to core service changes.

• Degree in a related field with Cisco Associate certified (CCNA).
• Minimum 8 years of technical IT Support (level 2) experience.
• Proven strong experience in network & server experience such as Azure cloud, Windows Server 2016 and Microsoft 365.
• Good end-user support skills, including remote desktop/remote user support, manage firewall setup, and CCTV.
• Experience in managing manufacturing site control room systems and troubleshooting hardware issues.
• Experience in Applications support - Power Automate, Power Apps, and SharePoint design is an advantage.
• Singaporean only

Reg No. R1980724

Triton AI Pte Ltd

License no. 21C0661

• Permanent Role with AWS and Variable Bonus
• MNC Manufacturing Company
• Attractive Benefits

• Perm
• At least 5 years of experience in program management, preferably in digitalization/system implementation projects
• Must have certifications in Agile (e.g. CSM, SAFe)
• Strong communicator and business acumen with experience working with senior leaders.

As a Program Manager, you will manage a team of scrum masters and oversee transformational projects from start to end and drive on-ground adoption and implementation of solutions with users and address issues dynamically.

You will primarily manage the budget and oversee the timeline, reporting the progress of the ongoing digital transformation projects, identifying and clearing gaps escalated by your project managers, ultimately ensuring the delivery of the projects, in line with the business requirements of the Company.

Job Description

Progress Tracking

• Define KPIs and measurements.
• Establish and improve reporting standards for scrum masters.
• Monitor project progress, controlling costs, achieving milestones, and meeting timelines.
• Manage overall project delivery, anticipating potential issues.

Leadership and Coordination

• Manage a team of 6, including scrum masters.
• Strategize and coordinate initiatives, highlighting project interdependencies.
• Optimize resource allocation for project success.

Risk Management

• Identify potential risks and issues.
• Implement quality control measures and propose mitigation plans to address challenges proactively.

Stakeholder Management and Communication

• Prepare presentations and documents for project progress reports and meetings.
• Communicate project updates, milestones, and outcomes to stakeholders.
• Utilize matrix reporting for tracking and reporting progress.

• Bachelor’s degree in Business Administration, Information Technology, or a related field.
• Minimum 5 years of experience in program management, preferably in digitalization or system implementation projects.
• Certifications in Agile (e.g., SCM, SAFE) are mandatory.
• Strong business acumen and understanding of business priorities.
• Demonstrated leadership capabilities to inspire and motivate cross-functional teams.
• Strong understanding of digital technologies.
• Excellent analytical, conceptualization, and problem-solving skills.
• Excellent communication and presentation skills, engaging effectively with stakeholders at all levels.
• Certifications such as PMP, ITIL, or specific technology platforms are a plus.
• Proficiency in English, both verbal and written.

Triton AI Pte Ltd
Registration Number: R1980724
EA: 21C0661

• Perm
• Medical & Insurance Coverage
• Bonus

• Remuneration Package: Up to $8,000 + Fixed Allowances $220
• Benefits: Permanent Role with AWS and Variable Bonus
• Company Background: Leading MNC Manufacturing Company on Jurong Island

Key Responsibilities:

• Technical Support Excellence: Provide top-tier support for PCs, laptops, servers, Microsoft Office, collaboration tools, security, and networks to ensure high user satisfaction.
• Customer-Centric Assistance: Lead a team of IT Engineers to assist local IT with 1st and 2nd level technical support, always demonstrating a customer-friendly attitude.
• Effective Communication: Communicate effectively with a diverse range of users and peer groups across different disciplines.
• Policy Enforcement: Enforce IT policies and encourage users to adhere to established standards.
• IT Updates: Keep employees informed about IT-related progress, issues, and improvements.
• Knowledge Sharing: Conduct root cause analysis and actively share knowledge with global colleagues.
• Network and Systems Support: Support network and regional systems for process automation and local databases.
• On-Site Projects: Participate in various on-site projects, ranging from infrastructure upgrades to core service changes.

Requirements:

• Educational Background: Degree in a related field with Cisco Associate certification (CCNA) is preferred 
• Experience: Minimum 8 years of technical IT support (level 2) experience.
• Technical Proficiency: Proven experience in network and server management, including Azure cloud, Windows Server 2016, and Microsoft 365.
• End-User Support Skills: Proficient in remote desktop/user support, firewall setup management, and CCTV.
• Manufacturing IT Experience: Experience managing manufacturing site control room systems and troubleshooting hardware issues.
• Application Support: Experience with Power Automate, Power Apps, and SharePoint design is an advantage.

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1983718

Triton AI Pte Ltd

License no. 21C0661

• Strategise branding positions with Marketing
• Planning product line-up & unique selling points (USP) of all car models
• Identify & evaluate areas of improvements for Sales Department
• Reviewing & improving showrooms to enhance retail experience
• Planning & recruiting manpower requirements
• Setting price, promotions and plans to increase both sales volumes & contributions
• Monitoring and coaching to ensure Financing and Insurance and Trade In penetration targets are met.
• Ascertain, review and implement Sales Incentives/commissions for Sales Consultants
• Strategise & monitor sales & contributions’ progress to meet Financial Year (FY) targets
• Manage stock inventory & improve stock turnover
• Monitor market conditions and competitor activities and products, analysis and recommend strategies to counteract to improve sales
• Handle customer enquiries, feedback, compliments and complaints to improve customer’s experience
• Provide coaching and feedback to help improve selling skills and customer service
• Build and maintain customer relationships to ensure repeat business

• 5 years of related working experience, preferably with strong automotive sales records and possesses strong sales flair
• Strong Leadership and Sales management skills
• Singaporean only

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1875181

Triton AI Pte Ltd

License no. 21C0661

• Salary up to $8,000 with Bonuses
• Experience in manpower planning and budgeting
• Consultancy background is preferred

Responsibilities:

• Collaborate with Business Units during their reorganization, offering guidance on manpower requests.
• Investigate reorganization possibilities, emphasizing areas with potential synergies or a significant amount of administrative/transactional work that could be streamlined or automated.
• Supervise the precise upkeep of the organizational structure and positions in Success Factor.
• Act as the primary coordinator for the annual Manpower Budgeting Exercise for the Head Office, involving communication with divisions, reviewing their plans, and preparing presentations for Management clearance.
• Coordinate with Payrolls to execute budget cost planning for the upcoming Financial Year.
• Verify the accuracy of monthly workforce metrics for reporting purposes.

• Hold a Bachelor's degree from a university.
• Minimum of 5 years of experience in HR manpower planning and organizational development within a commercial setting, demonstrating proficiency in handling organizational dynamics issues and successfully executing enterprise-level change programs.
• Capable of working autonomously, effectively managing competing priorities, and performing well under pressure.

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1875181

Triton AI Pte Ltd

License no. 21C0661

JOB SUMMARY

As an IT Manager in the manufacturing industry, you will be responsible for overseeing and managing the IT operations and IT Projects within the company. Your role is crucial in ensuring the efficiency, security, and reliability of all IT systems and processes to support the manufacturing operations and drive continuous improvement.

• Proven experience in IT management roles within the manufacturing industry, with a strong understanding of manufacturing processes and systems.
• In-depth knowledge of IT infrastructure, including networks, servers, and software applications.
• Experience in project management, budgeting, and vendor management.

JOB DESCRIPTION

IT System Management

• Manage and support the IT infrastructure, including networks, servers, databases, and software applications.
• Ensure the smooth operation of all IT systems and troubleshoot any technical issues as they arise.
• Collaborate with cross-functional teams to identify and implement IT solutions that improve operational efficiency and support business objectives.
• Strong experience in managing end-user services and ensuring high level user happiness.

Project Management

• Lead and manage IT projects from planning and execution to completion.
• Develop project plans, timelines, and budgets, and ensure timely delivery within the agreed scope.
• Coordinate with internal stakeholders and external vendors to ensure project success.

Vendor Management

• Manage relationships with IT vendors and service providers, ensuring contract compliance and service level agreements.
• Evaluate vendor performance and negotiate contracts to ensure cost-effectiveness and quality delivery of products and services.

Security and Compliance

• Implement and maintain security measures to protect company data and systems.
• Ensure compliance with relevant industry regulations and standards.
• Develop and implement disaster recovery plans and data backup strategies.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience in IT management roles within the manufacturing industry.
• In-depth knowledge of IT infrastructure, networks, servers, software applications and end-user support.
• Experience in project management, budgeting, and vendor management.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Must be Singaporean citizen or PR.

Triton AI Pte Ltd
Registration Number: R1980724
EA: 21C0661

• Permanent Role with AWS and Variable Bonus
• MNC Manufacturing Company
• Attractive base salary, allowance, and higher than average perks & benefits

• Min 8 years of L2 network and server support experience
• Must have experience in manufacturing / industrial experience at a manufacturing plant.
• Comfortable to work a Jurong Island

Job Description

• Provide technical support for PCs, laptops, servers, Microsoft Office, collaboration tools, security, and networks to maintain high user satisfaction.
• Assist local IT in delivering first and second-line technical support, demonstrating a customer-friendly attitude.
• Communicate effectively with a diverse range of users and peer groups across different disciplines.
• Enforce IT policies and influence users to adhere to established standards.
• Keep employees informed about IT-related progress, issues, and improvements.
• Conduct root cause analysis and actively share knowledge with global colleagues.
• Support network and regional systems for process automation and local databases.
• Work on-site projects, ranging from infrastructure upgrades to core service changes.

• Degree in a related field with Cisco Associate certified (CCNA).
• Minimum 8 years of technical IT Support (level 2) experience.
• Proven strong experience in network & server experience such as Azure cloud, Windows Server 2016 and Microsoft 365.
• Good end-user support skills, including remote desktop/remote user support, manage firewall setup, and CCTV.
• Experience in managing manufacturing site control room systems and troubleshooting hardware issues.
• Experience in Applications support - Power Automate, Power Apps, and SharePoint design is an advantage.
• Singaporean only

Reg No. R1980724

Triton AI Pte Ltd

License no. 21C0661

• Permanent Role with AWS and Variable Bonus
• MNC Manufacturing Company
• Attractive Benefits

• From Shipping/Logistics/Supply Chain/ Technology experience added advantage
• Minimum 5 years experience in project management (running scrum agile) in software delivery
• Certifications in Agile (e.g. SCM, SAFE) are compulsory, Change Management (e.g. PROSCI) is a plus
• Salary: up to $8,500 + VB

Summary:

As a Scrum Master in the BTT team, you will manage your assigned projects within a project team, collaborating with stakeholders to translate requirements into business solutions. You will partner with the Product Owner to define the product roadmap, act as the functional and subject matter expert for the solution, and serve as the liaison between product, technology, business, and governance teams. Your role includes timely reporting of project progress to key stakeholders, ensuring successful implementation to drive business efficiency and innovation.

Role and Responsibilities:

Project Delivery Management:

• Control and analyze the project delivery process.
• Identify and manage cross-team dependencies and risks, facilitating problem-solving and ensuring timely resolution of impediments.
• Lead and facilitate Agile ceremonies to drive effective and consistent outcomes.

Team Coaching and Support:

• Coach and guide Feature Team members on Agile principles, processes, and behaviors.
• Support Feature Team members in collaboration and obstacle anticipation.
• Facilitate brainstorming sessions to resolve obstacles and identify continuous improvement opportunities.

Progress Tracking and Reporting:

• Support the Feature Team in measuring and consistently tracking progress.
• Prepare and assist with communication to all levels of management, including presentations and documents for project progress reports and relevant meetings (e.g., monthly steering committee, superusers).

Stakeholder Engagement:

• Serve as a liaison between business and technical teams to drive effective, timely solutions that meet both strategic and operational needs.
• Utilize matrix reporting for project progress tracking and reporting.

Requirements:

Education and Experience:

• Bachelor's degree in IT, Engineering, Science, or a related field.
• Minimum 5 years of experience in project management (running Scrum Agile) in software delivery, preferably in the Logistics, Supply Chain, or Technology industries.

Certifications:

• Certifications in Agile (e.g., SCM, SAFE) are compulsory. Change Management certifications (e.g., PROSCI) are a plus.

Interested candidates please apply online or send your latest CV to [email protected]

Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd

Registration Number: R23118389

EA: 21C0661

• From Shipping/Logistics/Supply Chain/ Technology experience added advantage
• Minimum 5 years experience in project management (running scrum agile) in software delivery
• Certifications in Agile (e.g. SCM, SAFE) are compulsory, Change Management (e.g. PROSCI) is a plus
• Salary: up to $8,000 + VB

Summary:

As a Scrum Master in the BTT team, you will manage your assigned projects within a project team, collaborating with stakeholders to translate requirements into business solutions. You will partner with the Product Owner to define the product roadmap, act as the functional and subject matter expert for the solution, and serve as the liaison between product, technology, business, and governance teams. Your role includes timely reporting of project progress to key stakeholders, ensuring successful implementation to drive business efficiency and innovation.

Role and Responsibilities:

Project Delivery Management:

• Control and analyze the project delivery process.
• Identify and manage cross-team dependencies and risks, facilitating problem-solving and ensuring timely resolution of impediments.
• Lead and facilitate Agile ceremonies to drive effective and consistent outcomes.

Team Coaching and Support:

• Coach and guide Feature Team members on Agile principles, processes, and behaviors.
• Support Feature Team members in collaboration and obstacle anticipation.
• Facilitate brainstorming sessions to resolve obstacles and identify continuous improvement opportunities.

Progress Tracking and Reporting:

• Support the Feature Team in measuring and consistently tracking progress.
• Prepare and assist with communication to all levels of management, including presentations and documents for project progress reports and relevant meetings (e.g., monthly steering committee, superusers).

Stakeholder Engagement:

• Serve as a liaison between business and technical teams to drive effective, timely solutions that meet both strategic and operational needs.
• Utilize matrix reporting for project progress tracking and reporting.

Requirements:

Education and Experience:

• Bachelor's degree in IT, Engineering, Science, or a related field.
• Minimum 5 years of experience in project management (running Scrum Agile) in software delivery, preferably in the Logistics, Supply Chain, or Technology industries.

Certifications:

• Certifications in Agile (e.g., SCM, SAFE) are compulsory. Change Management certifications (e.g., PROSCI) are a plus.

Interested candidates please apply online or send your latest CV to [email protected]

Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd

Registration Number: R23118389

EA: 21C0661

• Perm
• At least 5 years of experience in program management, preferably in digitalization/system implementation projects
• Must have certifications in Agile (e.g. CSM, SAFe)
• Strong communicator and business acumen with experience working with senior leaders.

As a Program Manager, you will manage a team of scrum masters and oversee transformational projects from start to end and drive on-ground adoption and implementation of solutions with users and address issues dynamically.

You will primarily manage the budget and oversee the timeline, reporting the progress of the ongoing digital transformation projects, identifying and clearing gaps escalated by your project managers, ultimately ensuring the delivery of the projects, in line with the business requirements of the Company.

Job Description

Progress Tracking

• Define KPIs and measurements.
• Establish and improve reporting standards for scrum masters.
• Monitor project progress, controlling costs, achieving milestones, and meeting timelines.
• Manage overall project delivery, anticipating potential issues.

Leadership and Coordination

• Manage a team of 6, including scrum masters.
• Strategize and coordinate initiatives, highlighting project interdependencies.
• Optimize resource allocation for project success.

Risk Management

• Identify potential risks and issues.
• Implement quality control measures and propose mitigation plans to address challenges proactively.

Stakeholder Management and Communication

• Prepare presentations and documents for project progress reports and meetings.
• Communicate project updates, milestones, and outcomes to stakeholders.
• Utilize matrix reporting for tracking and reporting progress.

• Bachelor’s degree in Business Administration, Information Technology, or a related field.
• Minimum 5 years of experience in program management, preferably in digitalization or system implementation projects.
• Certifications in Agile (e.g., SCM, SAFE) are mandatory.
• Strong business acumen and understanding of business priorities.
• Demonstrated leadership capabilities to inspire and motivate cross-functional teams.
• Strong understanding of digital technologies.
• Excellent analytical, conceptualization, and problem-solving skills.
• Excellent communication and presentation skills, engaging effectively with stakeholders at all levels.
• Certifications such as PMP, ITIL, or specific technology platforms are a plus.
• Proficiency in English, both verbal and written.

Triton AI Pte Ltd
Registration Number: R1980724
EA: 21C0661

• Perm
• Medical & Insurance Coverage
• Bonus

• Up to $7000 + Performance Bonus
• Central near MRT Station
• Responsible to handle SME Loan

Responsibilities:

• Analyzing financial statements, credit reports, and other relevant data to evaluate creditworthiness.
• Identifying potential risks associated with extending credit by reviewing payment history, financial stability, industry trends, and economic conditions.
• Developing and implementing credit risk policies and procedures to ensure effective risk management across the organization.
• Utilizing credit scoring models to make informed lending decisions.
• Monitoring and managing the credit portfolio to identify emerging risks and assess performance.
• Ensuring compliance with regulatory standards such as Basel III.
• Communicating credit risk assessments and recommendations to senior management and stakeholders.
• Making credit decisions, setting credit limits, and negotiating credit agreements.

Requirements:

• Bachelor's degree in finance, economics, or accounting.
• Minimum 8 years of experience in credit risk analysis, underwriting, or portfolio management.
• Strong analytical skills for evaluating financial data and risk factors.
• Solid understanding of financial principles and credit risk metrics.
• Familiarity with credit risk management concepts and regulatory requirements.
• Effective communication skills for presenting recommendations and collaborating with teams.
• Attention to detail for accurate credit assessments and compliance.
• Strong decision-making skills to align lending decisions with the organization's risk appetite.
• Proficiency in relevant credit analysis and risk modeling software.
• Demonstrated integrity and ethical conduct in decision-making.

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1983718

Triton AI Pte Ltd

License no. 21C0661

• Perm and comfortable to work at Jurong Island
• Must have strong L2 technical support experience within manufacturing industry
• Have managed manufacturing site control room system and troubleshoot hardware issues.
• Proven strong experience in network & server experience with CCNA certification

The Site IT Engineer provides specialized support to IT Administrators and contractors within the assigned region, offering expert advice and resolving complex issues related to PC's, laptops, servers, Microsoft Office, collaboration tools, security, and networks.

Job Description

• Provide L1 and L2 technical support for up to 200 users, ensuring timely communication regarding progress, issues, and improvements.
• Resolve computer software and hardware problems in accordance with Group IT policies and standards, emphasizing root cause analysis and knowledge sharing to prevent rework.
• Maintain and support network and regional systems for process automation and local databases, addressing needs such as safety incident registration and compliance.
• Drive improvement of IT systems and processes, contributing creative and innovative ideas to site management.
• Lead on-site end-to-end projects within the region, ranging from infrastructure upgrades to core service changes, with varying complexity and duration.
• Represent multiple sites and offices, attending meetings, reporting findings, and implementing solutions independently.

• Degree
• Familiar with cyber security principles and best practices
• Must have strong L2 technical support experience within manufacturing industry
• Have managed manufacturing site control room system and troubleshoot hardware issues
• Proven strong experience in network & server experience with CCNA certification
• Certificates:
• Microsoft Fundamentals (eg. Azure Fundamentals or M365 Fundamentals);
• ITIL v4 Foundations;
• Cisco CCNA
• Show interest in and be aware of latest trends in IT.
• Fluent business English and local-language speaker.
• Comfortable to work in a multi cultural environment with IT contacts all over the region.
• Team player

Triton AI Pte Ltd
Registration Number: R1980724
EA: 21C0661

• Perm
• AWS
• Bouns
• Medical & Insurance Coverage
• Flexi Benefits

• Perm
• At least 8 years of experience in managing security for On-Prem Infrastructure and 5 years+ in DevSecOps/SecOps with Cloud environments (IaaS/PaaS/SaaS)
• Experienced in building an internal SOC team and/or managing MSSP.
• Strong communicator and experienced working with C-suite / senior management stakeholders.

Job Description

Cybersecurity Leadership and Risk Management

• Lead overall cybersecurity strategy, risk management, and incident response.
• Provide leadership to the enterprise’s information security organization.
• Collaborate with business stakeholders to raise awareness of risk management concerns.
• Assist in business technology planning, offering current knowledge and future vision of technology and systems.
• Regularly communicate at the executive/company level on global cybersecurity matters.

Governance / Audit / Risk / Compliance Management

• Lead, conduct, and liaise with internal and external auditors for periodic IT/security audits.
• Formalize risk management for business and IT through risk assessments.
• Propose investments in solutions to mitigate risks.
• Facilitate risk assessment and management processes with business units.
• Ensure compliance with local and global IT/cybersecurity regulations for shore offices, cloud environments, and vessels.

Project Initiatives

• Continuously survey and identify security gaps in infrastructure, cloud, and vessels.
• Propose and manage timelines, budgets, and scopes for IT security projects.
• Collaborate with stakeholders (internal/external) to enhance the company’s overall IT security posture using solutions like Bitsight, Watchtower, CSA, etc.
• Analyze risks and impacts during the implementation of new technologies.

Operations

• Own, develop, implement, and monitor a comprehensive enterprise information security and IT risk management program. This program should cover on-premises, cloud, and vessels globally across the group of subsidiaries.
• Drive ongoing cybersecurity awareness programs and campaigns (e.g., phishing, USB attacks) to enhance users’ awareness.
• Develop and enhance an information security management framework for the organization.
• Incident Response: Assume overall responsibility for incident response related to cyberattacks.
• BCP Initiatives: Collaborate with external vendors and internal IT management to design, develop, and implement cyber-related IT business continuity planning (BCP) initiatives (e.g., incident response, alternative workplace solutions, and strategies).

• Degree or Master’s Degree in a technology and/or cybersecurity related field required.
• Professional security management certification (CRISC, CISSP, CISM, & CISA, Qualified Information Security Professional, Certified Ethical Hacker, etc).
• Excellent written and verbal communication skills and high level of personal integrity.
• Excellent experience working and presenting to C-suite executives on cyber initiatives.
• Innovative thinking with strong people engagement skills with an ability to lead and motivate crossfunctional, interdisciplinary teams.
• Experience with contract and vendor negotiations and management including managed services.
• Experienced with working in organization that does in-house cloud native software development.
• Experience with security standards / processes in a Cloud computing/Elastic computing environment, especially in Azure.
• Strong business acumen required to comprehend and evaluate business scenarios, make informed decisions, and take the necessary steps to achieve the organization's goals. However, having experience in the shipping industry is not a requirement.
• Min. 8 years or more experience managing security for On-Prem Infrastructure and at least 5 years (DevSecOps/SecOps) with Cloud environments/instances (IaaS, PaaS & SaaS).
• Minimum of 8 to 10 years of experience in a combination of risk management, information security.
• Min. 5 years or more hands-on experience in evaluating, selecting, designing, and implementing various security processes, policies, and solutions.
• Experienced in building an internal SOC team and/or managing MSSP.
• Familiar with various data privacy and cybersecurity framework (e.g. NIST, ISO 27001/27002, SOC2, GDPR, OWASP, Mitre, etc). Experienced with BIMCO is a plus.
• Proficient with implementing and managing advanced and/or automated security solutions (e.g. IDS/IPS ,EDR/XDR, DLP, PIM/PAM, SIEM, SOAR, SASE, SWG, BAS, ..)
• Experienced with implementing various cybersecurity architecture, e.g. OSI, Zero Trust Architecture, etc across Cloud and on Prem environments, including Azure / AWS.

Triton AI Pte Ltd
Registration Number: R1980724
EA: 21C0661

• Perm
• Bonus
• Medical & Insurance Coverage
• Hybird Work Arrangements

• Proficient in Mandarin speaking - to liaise with the Chinese team
• Experience in group consolidation
• Manufacturing background preferred
• Working Hours: Monday to Friday 8am to 5.15pm
• Location: Tuas, company transport provided
• Salary up t0 $6,500 + $400 Transport Allowance

Responsibilities

Accounting and Financial Management:

• Lead a team to maintain accurate accounting records and ensure robust internal controls.
• Oversee all finance and accounting operations for timely monthly and year-end closings.
• Ensure accurate, timely financial and management reporting, including consolidation of group financial statements.
• Review and analyze monthly financial performance of group entities and implement necessary process improvements.

Tax and Compliance:

• Prepare and submit annual tax computations, corporate tax reports, and GST submissions.
• Coordinate the annual statutory audit and submissions of annual returns for group entities.
• Liaise with external auditors, tax advisors, and corporate secretarial agents.
• Ensure compliance and timely submission of monthly CPF and tax filings for all employees.

HR and Payroll Management:

• Manage the monthly payroll process, salary reviews, and bonus payments aligned with staff performance.
• Liaise with government and statutory boards on all HR-related issues, including surveys and employee statistics.
• Oversee the full cycle of recruitment, from hiring to onboarding new employees, and conduct new employee orientations.
• Continuously review and update HR policies, procedures, and the company handbook to comply with labor legislation and business needs.

Administrative Duties:

• Co-manage office premises maintenance, including agreements, leasing, and usage.
• Participate in stock takes and fixed assets counts.
• Perform any other HR and administrative tasks as assigned by management.

Qualifications

• Degree in Accounting or an equivalent professional qualification (ACCA/CPA).
• Minimum of 5 years of experience in finance and accounting, including at least 3 years of experience in team management.
• Experience in the chemical manufacturing industry is a plus.

Kindly note that only shortlisted candidates will be notified.

Triton AI Pte Ltd

Registration Number: R23118389

EA: 21C0661

Industry: Semiconductor

Function: Account Management, US / Europe

Responsibilities:

• Daily Engagement with Customers:

1. Engage directly with customers on a daily basis to address tactical business matters such as production planning, logistics, purchasing, finance, and customer service, resolving issues promptly and effectively.

• Forecasting and Data Management:

1. Maintain accurate data within forecasting systems, including customer forecasts, volume projections, pricing details, and customer codes.
2. Conduct monthly reviews of forecasts to ensure accuracy and provide feedback on forecast commitments to customers.
3. Handle upside requests and track die loading, offering support to Customer Services regarding die attainment.
4. Manage excess material disposition and tracking, as well as resolving billing issues and maintaining a customer issue log.

• Support Sales Operations:

1. Assist sales teams in preparing quotations and promptly updating system pricing.
2. Manage customer reporting and inquiries, ensuring timely responses and effective resolution of issues.
3. Collaborate with the sales team, including Sales Managers, TPM, and Factory personnel, to address account-specific issues and business activities impacting short to medium-term demand.

• Demand Visibility and Operations Planning:

1. Provide accurate demand visibility to support operations planning and execution, encompassing capacity, materials, resources, and revenue.
2. Coordinate and prepare materials for Quarterly Customer Business Reviews (QBRs) and participate in QBR sessions as necessary.

• Degree holder with at least 5 years’ relevant account management experience in the semiconductor industry
• Familiarity with semiconductor testing and assembly / OSAT markets
• Experience in handling US or Europe market preferred
• Result-oriented team player with excellent interpersonal and communications (verbal and written) skills
• Proficient in MS Office suites

·       Up to Basic $4500, Permanent Role with Variable Bonus

·       Monday to Friday 9.30am to 6.30pm

·       Central near MRT Stations

·       Minimum 2 years experiences in related field within Interior Design

Our client is a leading Interior Designer Firm specializing in creating innovative and captivating interior spaces. With a focus on creativity, functionality, and sustainability, they strive to exceed expectations and deliver exceptional design solutions.

Job Description:

Are you a dynamic individual with a passion for interior design and a knack for business development? We are seeking a motivated Business Development Manager to join our client's team. In this role, you will play a crucial part in driving the growth and success of the firm.

Key Responsibilities:

·       Business Development: Utilize your creativity and industry knowledge to identify and pursue new business opportunities. Collaborate with the team to develop strategies for expanding the client base and increasing revenue.

·       Client Presentations: Showcase the portfolio and services to potential and existing clients in a compelling and professional manner. Tailor presentations to address client needs and demonstrate the value of partnering with our client.

·       Relationship Management: Build and maintain strong relationships with clients, understanding their objectives and providing personalized solutions. Act as a trusted advisor, offering insights and guidance to enhance client satisfaction and loyalty.

·       Internal Culture Enhancement: Contribute to the development and improvement of the internal culture by sharing your perspectives and ideas. Foster a collaborative and supportive environment where creativity thrives and team members feel empowered to excel.

·       Self-Initiative: Demonstrate strong initiative and self-motivation in pursuing business opportunities and achieving targets. Take ownership of projects and initiatives, driving them forward with enthusiasm and determination.

·       Bachelor’s degree in Business Administration, Marketing, Interior Design, or related field.

·       1-2 years of business development working experience in a related field within interior design industry

·       Strong communication and presentation skills, with the ability to articulate ideas clearly and persuasively.

·       Excellent interpersonal skills, with the ability to build rapport and establish trust with clients and colleagues.

·       Proven track record of achieving targets and driving business growth.

·       Creative thinking and problem-solving abilities.

·       Ability to work independently as well as part of a team.

Why Join Us:

·       Opportunity for growth and advancement in a dynamic and fast-paced environment.

·       Collaborative and supportive team culture that values creativity and innovation.

·       Chance to work with prestigious clients and contribute to exciting projects.

·       Competitive salary and benefits package.

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1983718

Triton AI Pte Ltd

License no. 21C0661

• Perm and comfortable to work at Jurong Island
• Must have strong L2 technical support experience within manufacturing industry
• Have managed manufacturing site control room system and troubleshoot hardware issues.
• Proven strong experience in network & server experience with CCNA certification

The Site IT Engineer provides specialized support to IT Administrators and contractors within the assigned region, offering expert advice and resolving complex issues related to PC's, laptops, servers, Microsoft Office, collaboration tools, security, and networks.

Job Description

• Provide L1 and L2 technical support for up to 200 users, ensuring timely communication regarding progress, issues, and improvements.
• Resolve computer software and hardware problems in accordance with Group IT policies and standards, emphasizing root cause analysis and knowledge sharing to prevent rework.
• Maintain and support network and regional systems for process automation and local databases, addressing needs such as safety incident registration and compliance.
• Drive improvement of IT systems and processes, contributing creative and innovative ideas to site management.
• Lead on-site end-to-end projects within the region, ranging from infrastructure upgrades to core service changes, with varying complexity and duration.
• Represent multiple sites and offices, attending meetings, reporting findings, and implementing solutions independently.

• Degree
• Familiar with cyber security principles and best practices
• Must have strong L2 technical support experience within manufacturing industry
• Have managed manufacturing site control room system and troubleshoot hardware issues
• Proven strong experience in network & server experience with CCNA certification
• Certificates:
• Microsoft Fundamentals (eg. Azure Fundamentals or M365 Fundamentals);
• ITIL v4 Foundations;
• Cisco CCNA
• Show interest in and be aware of latest trends in IT.
• Fluent business English and local-language speaker.
• Comfortable to work in a multi cultural environment with IT contacts all over the region.
• Team player

Triton AI Pte Ltd
Registration Number: R1980724
EA: 21C0661

• Perm
• AWS
• Bouns
• Medical & Insurance Coverage
• Flexi Benefits

The incumbent will look to manage customer complaint and returns for customers in the Europe and/or Asia region.

Job Description

• Ensure accurate recording of daily customer complaints in SAP, following defined standards and coordinating with geographical coordinators.
• Analyze complaint data to provide concise event descriptions and product details, leading investigations and documentation efforts.
• Maintain effective communication with internal staff and global complaints coordinators throughout the complaint resolution process.
• Follow up on complaints, communicate corrective actions to customers, and manage aged stock, lost business, and product recall returns.
• Conduct statistical analysis of complaints, ensure data accuracy on complaint dashboards, and initiate improvement actions as needed. Identify opportunities for process improvement, engage stakeholders, and participate in audits and training activities.
• Contribute to business improvement initiatives and attend global meetings as necessary to support quality management efforts.
• Complete additional tasks as assigned by the Quality Manager

• Degree in engineering or chemistry (BS Chemical Engineering / Chemistry) or equivalent
• 5 years plus working experience in quality such as handling customer complaint and Quality Assurance.
• Knowledge and understanding of ISO 9001, ISO2000, ExCiPAT or similar quality systems and experience in facing quality audits.
• Good understanding of the principles of customer complaint management practices, and corrective action/ preventive action outcomes

Interested candidates can forward their CVs in MS Word format to [email protected]

• Reg No. R1875181
• Triton AI Pte Ltd
• License no. 21C0661

• Permanent position, Salary up to $6,000 with AWS, Bonus and Flexi Benefits
• Comfortable to travel and work at Jurong Island (Work Hours: 8.30am - 4.45pm)
• Must have knowledge in ISO standard to be able to understand and manage questions/complaints

• Salary up to $8,000 with Bonuses
• Experience in manpower planning and budgeting
• Consultancy background is preferred

Responsibilities:

• Collaborate with Business Units during their reorganization, offering guidance on manpower requests.
• Investigate reorganization possibilities, emphasizing areas with potential synergies or a significant amount of administrative/transactional work that could be streamlined or automated.
• Supervise the precise upkeep of the organizational structure and positions in Success Factor.
• Act as the primary coordinator for the annual Manpower Budgeting Exercise for the Head Office, involving communication with divisions, reviewing their plans, and preparing presentations for Management clearance.
• Coordinate with Payrolls to execute budget cost planning for the upcoming Financial Year.
• Verify the accuracy of monthly workforce metrics for reporting purposes.

• Hold a Bachelor's degree from a university.
• Minimum of 5 years of experience in HR manpower planning and organizational development within a commercial setting, demonstrating proficiency in handling organizational dynamics issues and successfully executing enterprise-level change programs.
• Capable of working autonomously, effectively managing competing priorities, and performing well under pressure.

Interested candidates can forward their CVs in MS Word format to [email protected]

Reg No. R1875181

Triton AI Pte Ltd

License no. 21C0661