Total 79,611 Others/Any customer experience manager job vacancies in Singapore

We are an organisation that focuses on customer acquisition and retention. Due to the complexity of our industry, you are expected to have great interpersonal skills to attract and retain valuable clients.

You are expected to be independent and WORK FROM HOME most of the time.

Your personal time organisation is of utmost importance.

You job scope includes:

- maintaining good records of existing and incoming clients

- making outbound calls to update existing clients and attract potential new prospects.

- maintain a good image and portray professional stance when required.

A pleasant personality is a huge plus.

Candidates without experience are expected to learn fast and adapt quickly.

ReplyForward

Responsibilities:

• Lead delivery, maintain strong engagement with our clients, communicate clear and focused messages to different parties, and facilitate interactions between the different teams and stakeholders.
• In charge of recruiting, up-skilling, and mentoring team members.
• Vendor and Stakeholder management.
• Delivery/Project Management - End-to-End operational oversight, from project proposals, and project kick-offs, up to the management of regular invoicing
• Account management - Building long-term relationships with Organization’s valuable accounts
• Manage the team on projects implementation and support

Profile

• Minimum Bachelors Degree in any discipline
• SAP experience in various industries such as Retail/ Banking/Healthcare /Property/Manufacturing, etc
• Minimum 10 years of of regional SAP experience in project implementation
• Must have experience in S/4 Hana & deep understanding of SAP Functional Modules
• Strong integration working experience with other SAP modules
• Technical knowledge in various technology and project management tools.
• Motivated, with good interpersonal and editorial skills, you are recognized for your rigor, your analytical capacity, and your strength of proposal.
• Project Management and Team management experience
• Good to have Project Management certifications (Prince, PMI)
• Good communication skills
• Mandarin language is an added advantage
• Overseas traveling is required

RECRUITMENT MANAGER / SENIOR RECRUITMENT CONSULTANT ( JURONG EAST ) - Singaporeans only

This recruitment effort is in collaboration with e2i

Job Description:

· Establish, develop and strengthen relationships with new and existing clients and candidates

· Understand job descriptions & shortlist / attract quality candidates

· Engage in active sourcing / headhunting to proactively source for suitable talent / candidates

· Conduct candidate interviews and manage the candidate/client interviews to ensure full service is provided to clients and candidates

· Work collaboratively with team to achieve sales target

Requirements:

· CEI certification

· Minimum 3 years’ experience in full cycle recruitment covering business development, client partnership, candidate attraction, sourcing, interviewing and placement of candidates

· Strong recruitment experience across different industries

· Excellent influential communications & leadership skills

· Be business minded and strategic to achieve personal and team goals and proactively monitor activities against results

· Passionate, ambitious, resilient and driven to succeed

· Possess a real desire for an accelerated and rewarding career

Salary : $8,000 to $10,000 per month including commission

contact Grace 87952790

We are looking for a Supply Chain Assistant to support the Supply Chain Manager in managing local sales and delivery. In this role, you will play a crucial part in overseeing the order fulfilment process and ensuring efficient coordination between local sales and delivery operations.

This position is open for applicants seeking for Work Study Diploma in 2024.

Job Description:

1. Oversee and manage the entire order fulfilment process, ensuring smooth coordination between local sales and delivery.
2. Coordinate with Sales, Production, and Operations departments to ensure timely processing, packing, and delivery of sales orders.
3. Prepare essential documentation, including delivery orders, packing lists, and invoices.
4. Document sales transactions in the SAP system accurately, and handle after-retail sales services.
5. Address customer queries and concerns to enhance overall customer satisfaction.
6. Perform follow-up actions with the finance department to ensure payment is received and close sales
7. Utilize data analytics tools to analyze sales and supply chain performance.
8. Generate insightful reports for continuous process improvement, when required.

Requirement:

1. Diploma, preferably in logistics/supply chain/operations, or equivalent.
2. Meticulous with an eye for detail.
3. Strong communication, organizational skills, and ability to work in a fast-paced environment.
4. Proficient in both verbal and written communication in English and Mandarin to interact with Mandarin/English-speaking clients/stakeholders.
5. Willing to take up ad-hoc duties assigned by the company.
6. Knowledge of SAP will be advantageous.
7. Experienced candidates may be considered for the Supply Chain Executive role.

Job Highlights

1. Job Types: Permanent
2. Working Hours: Mon to Fri 9 am to 6 pm
3. Great learning development opportunities.
4. Work-life balance and positive/friendly working environment.

Reporting directly to the manager and fulfilling the Manager's duties in their absence.

* Being well-versed in internal operations.

* Taking minutes at meetings.

* Forwarding and distributing mail as required.

* Preparing and filing relevant documents.

* Supporting managers in devising plans in order to improve business performance.

* Monitoring various operational aspects.

* Collaborating with the logistics office.

* Assigning tasks to employees and hiring new staff.

* Providing training, instruction, and guidance to subordinate employees to ensure their knowledge of company products, fabrication and assembly methods, management skills, and the effective use of accepted work processes and standards.

We are looking for a Social Media Account Manager who is passionate about combining marketing and social media management skills to help brands acquire a strong online presence. He or she will be responsible for the creation of social media campaigns and strategies, including budget planning, content ideation, and implementation schedules.

The Social Media Account Manager is responsible for all aspects of the client's social campaigns, including initial planning, implementation, monitoring, optimization, analysis and reporting. He or she is responsible for the day to day progress of clients’ social media campaigns and ensuring timely completion and success of related tasks.

Rewards:

• High basic salary
• Medical and insurance coverage
• Yearly pay increment
• Additional 2 days of annual leave every year
• Able to attend internal and external courses
• Manage some of Singapore’s biggest brand campaigns
• Work alongside with an award winning team (Winner of Search Marketing Agency Of The Year 2022 & Lead Generation Agency Of The Year 2022)
• A super fun and dynamic company culture
• Work from home / Report to office 3 days per week

Responsibilities:

• Able to create social media campaigns and strategies, including budget planning, content ideation, and implementation schedules
• Ability to strategize and distribute engaging written, graphics and video content
• Ensure brand consistency in marketing and social media messages by working with various team members and external partners
• Collect audience data and analyze interactions and visits, using this information to create comprehensive reports and improve future marketing strategies and campaigns
• Report progress and discuss recommendations with the clients and team members
• Strengthen brands’ presence on existing platforms including Facebook, Instagram and LinkedIn
• Research and monitor the activity of competing brands
• Research the latest trends and best practices to stay up to date on social media developments and tools
• Constantly test, optimize and analyze campaigns and projects based on specific KPIs

Requirements:

• STRICTLY Singaporean or PR holder only
• Experience in a social media related role
• Agency experience is preferred
• Great with client management
• Fluent in written and spoken English
• Possesses self-initiative, hardworking and responsible
• Resourceful, cheerful disposition with a positive working attitude

Probation Period:

This position includes a 6 months probationary period to assess mutual compatibility within the job role.

Why Us:

Voted by Adidas, CapitaLand, Grab, Lazada, Alibaba, L’Oréal, Hilton, Zalora and UOB, we are the winner of Search Marketing Agency of the year 2022. We are also the winner of Lead Generation Agency of the year 2022.

With an ongoing expansion plan, we want to gather the best talents in Singapore and bring Impossible Marketing globally. This means that you get to manage some of the biggest brand campaigns in Singapore and Asia.

In addition, we are probably the only Digital Marketing Agency in Singapore who takes CSR seriously. We launched “Project KATE” back in 2015 and have since supported multiple charity organisations and the less fortunate for free.

More info: https://www.impossible.sg/

Our client is global leader in international education services. Due to business needs, they are now recruiting a Regional FP&A and Business Partnering to be part of their Finance team for ongoing transformation projects. They are located in the Central Area - easily accessible.

Roles and Responsibilities:

• Lead the business planning and analysis process to track results, performances and highlight business opportunities across all key markets.
• Collaborate with internal teams in FP&A area and ommercial finance planning activities

Requirements:

• Minimum Degree in Accounting / Finance
• At least 5 years experience in relevant field

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

• Supervising a team of retail assistants to ensure smooth operation
• Responsible for the sales of your category of products
• Handle inventory management, housekeeping and merchandising
• Demonstrate outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas.
• Process payments by totaling purchases; processing cash or other credit cards
• Must also be able to deal with customer refunds courteously and professionally

Requirement:

Willing to work on roster based on retail hours.

Team player with excellent communication and interpersonal skills

Working hours:

• 6 days roster based (retail hour 10am to 10pm)
• 1 weekday off

Benefits:

1. Training will be provided.

2. Commission. Estimated about S$500 and above. Commission will be given based on personal sales

3. Annual Bonus

4. Annual leave and medical leave

5.Grooming allowance

Job Description

• Able to handle key customer account or manage accident claims operation team
• Manage daily operational activities to ensure smooth handling of customers.
• Inspection of returned vehicles and make assessment of damages for Close Rental Assessment.
• Resolve professionally all matters relating to vehicle, accident, breakdown issues with customers.
• Manages the operation and maintenance of the organization's motor vehicles.
• Manage periodic servicing schedule, LTA Inspection compliance, AVP and reporting as it relates to the fleet.
• Manages fleet management budgets by negotiation of repair pricing with authorised workshop.
• Develops and implements vehicle and equipment preventative maintenance programs.
• Be the main person to manage all assigned customer feedback/ complaints in relation to vehicle conditions and repairs.
• Manages through subordinate managers and professionals in larger groups of moderate complexity.
• Give input into developing budget.
• Provides input to strategic decisions that affect the functional area of responsibility.
• Capable of resolving escalated issues arising from operations and requiring coordination with other departments.
• Performs ad hoc duties as assigned by Supervisors.
• Develops and maintains outside vendor and service provider relationships.

Requirements

• Min O Level
• 1 to 2 years relevant work experience (car rental)
• MS Office proficiency
• Team player, motivated and able to work well under pressure.
• Must be contactable by means of hand phone at any time including weekend and public holidays.
• Ability to handle key customer account

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON

Alternatively, you may send your application and resume in MS Words format to [email protected] or Whatsapp to 8767 9648

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

K N Tan
Registration Number: R1768143
EA Licence No: 17C8778 (JIH SUN EMPLOYMENT AGENCY)

R:12EHR5G9

Key Accountabilities

• Achievement of a good Balanced Score Card (comprising Unplanned Leave, Punctuality, Productivity, Compliments)
• Achievement and maintenance of customer satisfaction

Job Responsibilities & Duties

• Attend and respond to incoming Calls, Emails and Call-Back requests, Live Chats (if applicable to the supported Project),

within Service Levels and to deliver pleasant Customer Experiences

• Follow-up on all outstanding incidents/cases
• Logged all calls reported into the case management system.
• Maintains and accurately update customer’s enquiry, problem and resolution into the case management system.

The following would depend on the experience of the candidate and on need basis:

• Generates management reports.
• Provides assistance and guidance to junior colleagues.
• Perform other duties as assigned

Minimum Qualification:

Diploma in IT or Business or related discipline

Minimum Years/Type of Experience:

• Minimum 1 year of call center experience
• Having good communication skills (speaking and writing)
• Ability to multi-task e.g. on the call and keying in to the ticketing system at the same time. We operate on a leveraging shared model where CSOs/Agents support more than 1 project.
• Interested with policy and procedures, application/eService usage and/or transaction behaviour support in Contact Centre via phone, email, online and digital platform.

Kotuwa is awarded by Bib Gourmand from Michelin. We are seeking for a Restaurant Manager to join our big family. With an emphasis on a lively, modern and casual vibe that focuses on Sri Lankan cuisine.

As the Restaurant Manager, you will be responsible for assisting the Executive Chef and General Manager of the outlet. You will be ensuring optimum service performance, exceptional guest service and maximum profitability of all functions.

Job Description

• Oversees and manages daily operations of the outlet/restaurant to ensure smooth operation and maintain quality standard of services including cleanliness and maintenance.
• Formulation of standard operating procedures and implementing the system and policies for efficient operations.
• Understand the opening and closing of tables, preparing of bills for cash and credit payment, moving tables, splitting tables, database building and management of back-of-house matters.
• Monitor and report sales, quality and service performance of the outlet.
• Develop and implement effective marketing and promotion strategies for F & B to achieve financial target.
• Monitor quality and consistency to ensure customer satisfaction and respond proactively to prevent and resolve customer service situation.
• Take ownership of the regular clientele.
• Responsible for induction training and on the job training of new employees and also newly promoted staff.
• Handle all food and beverage items during preparation.
• Manage stock levels of food and other related utensils and cutleries.
• Assist in weekly scheduling of staffs according to the labour guidelines and fluctuation in sales.
• Perform daily inventory check to ensure maintenance of stocks.
• Communicate with Chef on guests’ requirements, and maintain a close and professional working relationship with the kitchen at all times.
• Routinely clean Counter Area, Dining Area, Cashier Area etc.
• Manage the floor staffs.
• Other adhoc duties as and when assigned.

Job Requirement

• GCE N / O Level onwards
• At least 3 years of relevant experience as a Restaurant Manager in F&B Industry.
• Preferably with working in the casual restaurant
• Able to lead a team of people under your care in the Front of House (FOH)
• Able to multitask and work efficiently under pressure
• Good communication and customer service skills

Staff Benefits

• Basic Salary + Birthday Leave + Employee Discount
• Staff meals will be provided
• Comprehensive Medical & Dental Insurance Coverage
• 5 days work week (Work-Life Balance ) + Good Career Progression

Job Responsibilities

• Develop, implement and manage risk management initiatives, policies and procedures
• Identify possible risks to project and stakeholders, as well as create contingency plans to mitigate these risks
• Conduct risk assessments, collecting & analysing documentation, statistics, reports and market trends
• Review, recommend and implement modifications and improvements to mitigate risks
• Plan, coordinate and facilitate hazard and risk management meetings with management and risk management committees
• Manage and review Project Risk Registers on control for effectiveness
• Work closely with other related stakeholders (e.g.: HSE team, technical team, etc.) responsible for the implementation of special risks management related activities to ensure work is conducted in accordance with Project Risk Management Plan
• Prepare and submit risk assessments reports
• Attend all Project Safety Committee Meetings and any other risk management meetings
• Develop and implement the project risk management plan in alignment with the Client’s framework

Job Requirements

• Preferably an engineering Diploma or degree holder (MEICA Project), Civil Engineering (Building Project)
• Minimum 10 years of related experiences in Risk management for construction / MEICA / EPC works in the project environment
• Must possess Environmental, Water or Waste Water Engineering experiences (MEICA Project)
• Able to communicate clearly with people at all levels about goals, responsibility, performance, expectations, and feedbacks
• Excellent verbal and written communication skills
• Computer Literacy, Proficient with Microsoft Office application
• Excellent organizational skills and attention to details
• Strong leadership and good in facilitation skills

Responsibilities:

• Manage daily store operations to ensure seamless and smooth customer experience.
• Implement and administer Inventory Purchasing / Receiving Procedures.
• Deal with all issues that arise from staff or customers (complaints, grievances etc).
• Manage, apply and ensure Workplace Safety and Food Hygiene & Safety policies and procedures by Team Members.
• Implement and manage in-store service standards and customer service & rewards systems.
• Manage store equipment maintenance plans.
• Manage the Store’s Operating Budget by overseeing expense control and food purchasing activities in accordance to agreed targets.
• Monitor, manage cost and approve ad hoc Store expenses and Team Member claims within approval limits.
• Manage and oversee weekly rostering of the Team.
• Conduct orientation and training of team members.
• Conduct performance appraisal of all Team Members in the Store team.
• Any other duties that may be assigned.

Requirements:

• At least 4 or more years' of relevant working experience in the F&B industry.
• A natural leader, highly communicative to lead and motivate staff.
• Trained eye for detail and customer-centric.
• Ability to work in a fast-paced environment.
• Willing to work on rotating shifts, weekends and public holidays.

Kim Yew Integrated is a leader in providing world-class integrated facilities management solutions. We believe in moving ‘Ahead Together’, leveraging our tailored services, exceptional customer experiences and FM technology to bring businesses and society ahead so we can all live better together.

We are looking for an experienced and highly motivated Business Development Manager to join our team and help drive our business growth.

Responsibilities

1. Identify new business opportunities, with familiarity on portals such as Gebiz, Sesami etc.
2. Develop Business Proposal, tender submission, attend site briefing, reporting of opportunities.
3. Collaborate with internal teams, including QS, engineering, marketing, and operations, to develop customized solutions and compelling business proposals for clients.
4. Prepare and deliver professional PowerPoint presentations and pitch materials, showcasing the company's capabilities and value proposition.
5. Manage and monitor the sales pipeline, ensuring timely follow-up and progress tracking on leads and opportunities.
6. Report to management on bid status

Requirements

1. Diploma / Bachelor's degree in Engineering, Marketing, Business, or a related field in Integrated Facilities Management.
2. A minimum of 2 years of proven experience in business development or sales within the integrated facilities management industry is preferred.
3. Excellent written and verbal communication skills, with the ability to create persuasive business proposals and presentations.
4. Strong interpersonal and relationship-building skills, with a customer-centric mindset and a passion for delivering exceptional service.
5. Demonstrated ability to identify new business opportunities and develop innovative solutions to meet client needs.
6. Proficient in Microsoft Office Suite, including PowerPoint, Word, and Excel.
7. A self-starter with strong problem-solving, decision-making, and time-management skills.
8. Willingness to travel as needed for client meetings, presentations, and industry events.

Job Description & Requirements

The main scope of the role is to provide best of class before and after sales service to new corporate clients. This is a hunter role. Basic Salary + Commission .

Responsibilities

• Provide a high level of client service by responding timely and accurately to enquiries from customers
• Grow existing accounts and continue to develop new accounts
• Able to achieve strong Customer Relationship Management standards
• Provide pre and post sales customer service which includes enquiries, quotations, invoicing and feedback.
• Arrangements of deliveries or self-collections.
• Must be able to handle crystals awards which are fragile & weighty.
• Ad hoc duties assigned

Qualifications

• Professional, self-motivated, focused and creative
• Proven track records in driving sales revenue growth and expanding new distribution channels
• Strong interpersonal, communications and presentation skills
• Ability to interact with customers of diverse backgrounds effortlessly
• Required to converse in English and Mandarin (for liaising with Chinese speaking counterpart)
• At least 5 Year(s) of working experience in a related field is required for this position.
• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in any field.
• Preferably Manager specialized in Sales - Retail/General or equivalent.
• Class 3/3A Driving license would be advantageous

If you are an achiever, team player and believe YOU CAN MAKE A DIFFERENCE, we would like to hear from you.

How to Apply:

Include your Resume and Portfolio.

Title your email: "I Am Your Sales Manager - [Your Name]"

Send the following to [email protected]

Only shortlisted candidates will be notified.

• Responsible for all the cost estimates for Marine/Coastal Tender Projects.
• Participate in value engineering and determining the price of the service.
• Assist in projects to check and ensure timely upstream claims to clients are maximize to the company interest including variation order.
• Update on any major contractual status, arise after discussion with project sites and any changes in project budget and to ensure accurate.

Requirements:

• Degree in Quantity Surveying or equivalent
• At least 8 years of contract management experience in Marine/Coastal Projects.
• Hands-on experience from pre-contract stage to post-contract stage.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

Logistics Manager

Duration: 6 Months Contract (Renewable / Convertible)

Location: Tuas

Our client is a fully integrated, global immunotherapy powerhouse who have been working on automated and digitized processes and build continuously capabilities for specialized manufacturing, either for individualized vaccines or for large-scale products like COVID-19 vaccine.

Job Purpose

• Responsible for all movement and distribution of pharmaceutical products at Singapore site.
• Reports to the SCM Head based in Singapore.

Responsibilities

• Developing logistics strategies: Responsible for developing and implementing logistics strategies that align with the company's overall goals and objectives, while ensuring compliance with relevant regulations such as Good Distribution Practice (GDP).
• Coordinating transportation: Responsible for coordinating the transportation of pharmaceutical products, ensuring that shipments are delivered on time, and ensuring that products are transported in appropriate conditions.
• Analysing data: Responsible for analysing logistics data to identify areas for improvement and cost savings, while ensuring that data is handled in compliance with GDP.
• Ensuring trade and quality compliance: Responsible for ensuring that all logistics operations are compliant with relevant regulations and laws, such as Customs, GDP, as well as ensuring that products are handled in compliance with applicable regulations such as Good Manufacturing Practice (GMP).
• Documentation and Recordkeeping: Oversee the creation and maintenance of accurate documentation for all supply chain activities. Ensure proper recordkeeping to demonstrate compliance with regulatory requirements by consulting the setup of new processes or the improvement of existing processes.
• Risk Assessment: Identify and assess potential compliance and safety risks within the supply chain and develop strategies to mitigate them.
• Ownership of any transport verification activities on site.
• Process owner for transport management system, and actively support during implementation.
• Subject matter expert for all cold chain activities on site. Support future site projects with this knowledge as and when requested.
• Emergency Preparedness: Develop and maintain contingency plans for supply chain disruptions, ensuring business continuity and compliance during unforeseen events.
• Collaborating with other departments: Responsible for collaborating with other departments, such as production, quality control and quality assurance, to ensure that logistics operations are aligned with overall business objectives, while ensuring that products are handled in compliance with applicable regulations.

Key Stakeholders’ Interface

• Local: QA, QC, Production, Engineering, Procurement, Site Operations, IT, MSAT
• External: Global SCM, Global Customs, Clinical trial supply management, Logistics service provider and relevant Singapore authorities as required.

Requirements

• Solid understanding of Logistics and warehousing operations; with 8+ years of relevant experience
• 5+ years of experience in the GMP environment
• Extensive cold chain logistics experience.
• Good understanding of Good Distribution Practices (GDP) mandated by HSA.
• Experience working in QMS / ERP / Transport Monitoring systems
• Undergraduate degree in Business, Science or Supply Chain disciplines is ideal
• Sense of ownership and honesty (proactive handling of errors)

Lim Pey Chyi (Apple) - [email protected]

Recruitment Consultant (R2090579)

Manpower Staffing Services (S) Pte Ltd

EA Licence: 02C3423

COMPANY DESCRIPTION

MINDS has been caring for Persons with Intellectual Disabilities (PWIDs) and their families since 1962.

Grounded in the belief that all PWIDs have innate abilities and talents, MINDS is committed to empowering them and enhancing their quality of life, while advocating for greater inclusivity for PWIDs as a nation.

MINDS is today one of the largest charities in Singapore employing more than 850 staff. With the key focus to expand community-based services, improving the employability of PWIDS, strengthening education, and engendering inclusive community living, MINDS offers a holistic range of services and programmes across the PWIDs lifespan.

These include schools, employment and training development centres, home-based care services and community-based services to cater to the physical, psychological, environmental and social needs of PWIDs. For more information, please visit www.minds.org.sg.

The Senior Manager, Community & Neighbourhood Hubs drives, formulates, plans, designs and review the objectives, programmes and operations of the Community and Neighbourhood Hubs within the Cluster to suit the needs of clients and provides leadership oversight on the execution of these programmes. He/She manages the risk and quality of the programmes, monitors programme expenses to ensure they are within the budget and reviews information pertaining to the operations of the Community and Neighbourhood Hubs within the Cluster. He/She also collaborates with the community partners and volunteers to develop community engagement and outreach plans that would engage and benefit both clients and the community.

RESPONSIBILITIES

• Manage and supervise the Community and Neighbourhood Hubs operations in pursuance to MINDS and the Clusters overall vision and objectives
• Ensure the programmes in the Community and Neighbourhood Hubs are run in accordance to funding bodies' requirements with high standard of corporate governance. These programmes include drop-in services, community engagement, direct care services, Social Enterprises and Employment Development
• Provide trans- or multi-disciplinary case management inputs for the programmes and activities within the Cluster
• Provide guidance, mentoring, supervision to the Asst Manager, Community and Neighbourhood Hubs on the management of their programmes
• Oversee the budget planning and execution of the Community and Neighbourhood Hubs within the Cluster
• Manage the use of resources allocated in the Community and Neighbour Hubs within the cluster
• Review funding proposals for delivery of services for the programmes in the Community and Neighbourhood Hubs within the cluster
• Work with the Senior Manager, Regional Hub to ensure that resources with the Cluster are optimised and allocated efficiently
• Develop programmes and services that activate and work with the community partners and resources that drive community interactions between clients and the community
• Renew, develop and execute programmes which will enhance the quality of life of our clients, the caregivers and the community

• Degree in any discipline with at least 5 years of relevant experience
• Effective and good interpersonal and communication skills
• Motivated and able to work independently
• Passion to work with people with intellectual disabilities

Position: Customer Service Officer

Location: Serangoon

Time: Tuesday to Sunday, 12.00 pm to 8.00 pm

Job Description:

• Handling Customer Enquiries
• Handling Vouchers Redemption
• Handling Calls
• Data Entry

Job Requirements:

• Excellent customer service and communication skills
• Proficient in handling voucher redemption procedures
• Strong telephone etiquette
• Accurate and efficient data entry skills

Attention to: Hailey

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform you that only shortlisted candidates will be notified. All applications will be treated with the strictest confidence.

Elitez Pte Ltd | EA Licence: 16C8004| Hailey YANG | Registration No: R1876431

Job Details

• Freight forwarding MNC
• Located at Changi Airfreight centre
• Perm role with comprehensive benefits - AWS, Variable bonus, 15 Days Annual leave (starting), medical benefits (Unlimited)
• Working days & hours: Monday to Friday, Office hours

Job Scope

• Develop and implement strategic plans to enhance airfreight operations.
• Collaborate with senior management to align airfreight strategies with overall company objectives.
• Oversee day-to-day airfreight import and export operations.
• Ensure compliance with relevant regulations and industry standards.
• Optimize processes to achieve operational efficiency and cost-effectiveness.
• Lead and motivate a small team of airfreight specialists.
• Provide guidance, training, and support to enhance team performance.
• Build and maintain strong relationships with clients, ensuring their airfreight needs are met.
• Address and resolve customer concerns promptly.
• Collaborate with airlines, customs brokers, and other service providers to ensure smooth operations.
• Negotiate and manage contracts with airfreight partners.
• Implement key performance indicators (KPIs) to monitor and improve airfreight performance.
• Monitor and report on E-AWB, FWB/FHL, and operational automation KPIs.
• Actively participate in assessing Airfreight inquiries, negotiating block space agreements, and pricing discussions.
• Facilitate effective communication among air product teams, key accounts, and team members at various organizational levels.
• Collaborate with cross-functional stakeholders to formulate and implement a robust pricing strategy.

Qualifications:

• Diploma or Degree in Logistics, Supply Chain Management, Business, or related field (preferred).
• Minimum 5-7 years of experience in Airfreight and project management within a freight forwarding company.
• Proficiency in preparing quotations, budget control, and project execution.
• Familiarity with intercom systems to facilitate efficient communication.
• Strong understanding of international shipping, customs regulations, and trade compliance.
• Exceptional organizational and multitasking skills.
• Excellent interpersonal and communication skills for client interactions.
• Ability to work autonomously, handle pressure, and meet deadlines.
• Previous experience handling key clients and delivering high levels of client satisfaction.

Interested applicants, please send your resume to

[email protected] or you may press apply now

Align Recruitment Pte Ltd (20C0253)

Tee Siew Mei (R1219651)

Job Description

• Prepare documentation required for the project
• Coordinate with various government and utility agencies for site clearance
• Work with team of engineers and supervisors to execute all site works
• Plan, schedule and monitor progress on site
• Ensure all works adhere to planned timeline
• Coordinate and direct workers and subcontractors
• Prepare and submit reports as required
• Minimize environmental impact from the construction activities
• Ensure the adherence to all HSE policies
• To comply and adhere to all matters pertaining to Quality, Safety & Health and Environment related to the job scope and workplace as required
• Any other duties that may assigned from time to time by Management

Requirements

• Degree holder in Construction/Building or related discipline
• Min 10 years of working experience in construction industry
• Good project management, communication and good leadership
• Good leadership and organizing abilities

Roles & Responsibilities

Service
- Customer Service
- Prepare tables by setting up cutlery, utensils etc.
- Take accurate food and drinks orders
- Serve food and drink orders
- Deliver checks and collect bill payments
- Provide excellent customer service to guest
- Arrange table settings and maintain a tidy dining area
- Follow all relevant health department regulations
- Area cleaning of front-of-house after service

- Servicing Customer with personalised grilling at their table

Requirements:

-Candidate must have at least 1 year of experience in F&B industry.

-Candidate with prior Korean BBQ experience is preferred

-Have a great personality and positive attitude.

-Good customer service and interpersonal skills

-Ability to work independently as well as in a team.

-6 working days per week with the ability to work on weekends/public holiday.

• Supervising a team of retail assistants to ensure smooth operation
• Responsible for the sales of your category of products
• Handle inventory management, housekeeping and merchandising
• Demonstrate outstanding customer service and selling skills, keeping the selling floor stocked with merchandise, assisting in display of merchandise or organizing the selling floor and stock areas.
• Process payments by totaling purchases; processing cash or other credit cards
• Must also be able to deal with customer refunds courteously and professionally

Requirement:

Willing to work on roster based on retail hours.

Team player with excellent communication and interpersonal skills

Working hours:

• 6 days roster based (retail hour 10am to 10pm)
• 1 weekday off

Benefits:

1. Training will be provided.

2. Commission. Estimated about S$500 and above. Commission will be given based on personal sales

3. Annual Bonus

4. Annual leave and medical leave

5.Grooming allowance

Assistant Manager (Customer Experience) at SAFRA

Are you passionate about enhancing customer satisfaction and driving continuous improvement in service excellence? Join SAFRA's dynamic team as an Assistant Manager in Customer Experience!

Key Responsibilities:

Manage SAFRA’s customer feedback management system and implement key initiatives for continuous Improvement in Service Excellence

Duties/Tasks:

1. Manage the Customer Feedback Management process, addressing assigned feedback, ensuring appropriate follow-up actions by stakeholders, and tracking the progress of corrective/preventive actions, including the timely closure of associated reports.

2. Work on service-related initiatives and recognition scheme

3. Assist in fostering a service-oriented culture and implementing service branding initiatives within SAFRA.

4. Assist in planning and executing service training sessions, facilitating training programs to enhance members' experience and engagement.

5. Conduct both qualitative and quantitative assessments of customer journey, service standards, customer engagement, and service branding.

6. Perform customer experience analytics, generating accurate, comprehensive, and timely statistical data, and maintain analytics reports for internal stakeholders' access.

7. Provide assistance in organising and preparation of meetings, internal conference, and townhall.

8. Undertake any other duties as assigned from time to time.

Qualifications:

· Bachelor's degree in Business Administration, Marketing, or a related field.

· Proven experience in customer experience management or related roles.

· Strong analytical and problem-solving skills.

· Excellent communication and interpersonal skills.

· Ability to work collaboratively with cross-functional teams.

If you are ready to make a significant impact on SAFRA's customer experience journey, apply now and be part of our commitment to excellence!

Crisp color, graphic prints and playful sophistication are the hallmarks of kate spade new york. From handbags to clothing and décor, our exuberant approach to the everyday encourages personal style with a dash of incandescent charm. We call it living colorfully.

A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.

Primary Purpose:

You demonstrate ownership for the store by maximizing store productivity and profitability. You develop plans to achieve sales and productivity goals, and work closely with the brand director to evaluate market information and create strategies that can impact store results.

You lead by example, sets the tone for the store, and provides feedback to their team that will result in more efficient, productive, and profitable stores that exceed kate spade service expectations

The successful individual will leverage their proficiency to...

• Takes ownership and accountability for store productivity and sales plans forecast
• Creates a high energy, sales and service focused environment
• Oversees the kate spade service environment within the store by offering constant feedback on service behaviors
• Manages relationships key stakeholders for smooth execution to achieve sales
• Consistently manages physical store environment to ensure that visual merchandising and store maintenance standards are met
• Identifies underperforming store staff and takes focused action to manage development or counseling
• Recognizes and values individual performance and communicates appropriately
• Develops plans to address key business issues, and utilizes plans to impact business and achieve desired results

The accomplished individual will possess...

• Minimum 1 to 3 years store management experience in retail or service industry
• Experience working in a fast paced retail environment.
• Ability to inspires team to meet and exceed performance standards
• Proficient in microsoft excel, word, and outlook
• Excellent client service and communication skills
• Comfortable with flexible work schedule to meet the needs of the business, including nights, weekends and holidays
• Strong customer focus, good relationship with maintenance vendors/contractors.

Kate Spade is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Kate Spade at www.katespade.com