Total 84,074 Full-time customer experience manager job vacancies in Singapore

The Customer Engagement Manager is responsible for owning the international franchisee relationship and recommending tactics and products to improve overall performance and profitability as it relates to a master franchisee’s technology profile. They are expected to build healthy relationships with international master franchisees, analyze, consult, educate, and propose solutions for technical implementations. The Manager will oversee a team of technical consults and be the main point of contact for all technical implementations and monitor any issues or concerns. They are responsible for developing customer service strategies, partnering with technical delivery managers for successful rollouts, and overseeing the resolution for any concerns or issues.

RESPONSIBLITIES

Manage a Portfolio of International Master Franchisees and Consult on Technology Solutions  

• Manage relationships with international master franchisees to assess their current needs and recommend solutions and new technology products that increases productivity and profitability of their business.
• Facilitate quarterly international master franchise meetings with DPZ leadership, sales engineers, and technical consultants to review technology business; set objectives and identify shortfalls in customer engagement.
• Proactively lead and drive discussion with markets and DPZ teams, follow up on action items and ensure they are successfully executed.
• Lead and develop proposals for new opportunities and negotiate contracts.
• Be a champion for our international franchisee’s success and advocate for them so they can achieve their business objectives and goals.

Analyze Business Opportunities and Propose Recommendations

• Lead the education of international franchisees about the value, benefits, and features to implement to solve business critical problems.
• Conduct quarterly business reviews and identify areas of opportunities.
• Assess against KPIs and metrics that drive increased profitability and recommend technology solutions that focus on growth
• Analyze existing customer engagement process and execute it successfully for international master franchise.
• Analyze market gaps to find opportunities for growth in specific markets.
• Partner with sales engineers and technical consultants to gather requirements, scope and present implementation plans to the customers

Monitor Implementation of Solutions, Mitigate Risk or Issues and Oversee Customer Feedback Program

• Manage all aspects of projects, including delivery, communication, and successful rollout and partner with cross-functional teams on execution.
• Act as Domino’s store technology expert and provide support to international stores
• Manage and implement standard process and tools to be used consistently for managing customer projects simultaneously.
• Ensure compliance adheres to the terms and conditions listed in franchisee contracts.
• Partner with international master franchisees and collect regular feedback, build action plans and coordinate with teams to resolve any complaints.
• Collaborate in developing a best-in-class customer success and feedback program and implement with our international master franchise and internal teams

• Take up appointment as the Nominee Director for our clients
• Execute responsibilities as a Nominee Director for our clients, in accordance with our engagement terms with those clients, and in full compliance of our Company policies as well as relevant regulatory requirements (e.g. the Singapore Companies Act)
• Highlight to the Manager or the Company Management opportunities for business growth while executing your responsibilities
• Any relevant responsibilities as assigned by the Manager 

• Ensure the smooth and efficient, operations of the Food & Beverage Division (TASTE restaurant, Le Bar & Banquet) by the established guidelines in the Department Operations Manual.
• Operate the department with positive financial results.
• Supervise and oversee the administration of the Restaurant and Banquet to ensure smooth operations.
• Evaluate the operations and procedures and suggest improvements to the F&B Operations Manager.
• Check the work performance, and turnout of subordinates and assign responsibilities.
• Demonstrate thorough knowledge of products, menus, and equipment.
• Liaise with Kitchen and Bar on daily Restaurant and banquet Operations.
• Attend weekly departmental meetings when the F&B Operations Manager is unavailable.
• Conduct daily Restaurant & Banquet Operations briefings, in the absence of the F&B Operations Manager.
• Anticipate the volume of business, taking into consideration the occupancy of the Hotel, the holidays, the weather, the activities in the Hotel, and the community in general.
• Assist the F&B Operations Manager in casual labor & contract staff costings.
• Assist the F&B Operations Manager in analyzing daily revenue and cost reports.
• Assist the F&B Operations Manager in enforcing all pre-check and check control procedures in all areas when required with updates.
• Ensure that no single-use plastic containers & cutleries are used following the brand standard.
• Monitor the quality and quantity of all Restaurant and banquet Operations items served timely.
• Maintain good communication & relationships with all other Hotel departments.
• Keep the F&B Operations Manager informed on all items of interest for the department.
• Assist the F&B Operations Manager in coordinating with the respective department heads on any activities that overlap with or concern their departments.
• Enquire guests’ satisfaction and handle guests’ complaints to establish good guest relations.
• Regularly inspect equipment and ensure that they are well maintained and in good working order

WHAT YOU WILL BE DOING:
You are an inspiring leader who loves to create genuine and heartfelt experiences for others by building relationships and celebrating the unique differences in everyone around you. You thrive in an environment that changes in every moment and you’re often referred to as the Master of Multi-tasking! You enjoy developing others and genuinely bringing joy to peoples’ lives - and it just so happens you’ll be doing just that in an award-winning hotel.

The Assistant Front Office Manager will support the Director, Front Office by leading our Front Desk team through building trust and relationships by nurturing a work culture that celebrates diversity, inclusiveness, belonging, growth and development and by inspiring colleagues to deliver heartfelt experiences for each and every guest.

• Ensure smooth operation of the Front Office
• Be responsible in directing, coordinating, and monitoring the overall Front Office operation as directed by Executive Assistant Manager/General Manager to meet the service standards of the Hotel
• Contribute to guest satisfaction by providing a high standard of service in line with norms and procedures through TRUST YOU and Key Performance Index set by Accor
• Assist Front Office Manager with projects related to Front Office as any when required and meeting up with datelines
• Identify personnel development in order to have trained and qualified staff to consistently maintain and increase the Hotel’s service
• Take charge of the ACDC program and work closely with Front Office Manager
• Work with Director of Sales and Assistant/Reservations Manager and take full control of the Front Office operations in the event of overbooking, should the need to transfer guests to other hotels.
• Be responsible for the safety and security of guests, employees and the hotel assets

Job Description

This role will support an integrated, value-based approach to human resources management, aligned to annual and long-term strategic business and HR initiatives in a large organization. She/he will be a strategic partner with the business, to nurture an employee-oriented company culture that emphasizes quality, collaboration, continuous improvement, and high performance.

The incumbent will provide a range of HR services to the company and business units, with partnership with Centres of Excellence in HR, including talent acquisition, talent management, compensation and benefits, talent development and people services.

Responsibilities:

• Lead a small team of Human Resource Business Partners in providing HR insights and advice to the business on all people related issues and initiatives
• Roll out HR strategies that are aligned with the company's overall business objectives
• Develop and implement programs to ensure retention of key staff, and lower the employee turnover
• Improve employee experience and engagement through different communication channels and throughout the employee lifecycle
• Advise and support managers in employee performance management and development
• Develop an effective talent pipeline that addresses the organization's succession plan
• Ensure L&D activities are planned to meet current and future organization and employee needs.
• Partner with Compensation and Benefits team to regularly review market competitiveness, benefit and reward structures, internal relativity and equity to ensure competitiveness
• Review workflow processes to increase the efficiency within the HR teams
• Review HR policies and procedures in line with current employment legislation and/or organizational changes to increase efficiency
• Create and maintain a positive work environment by promoting a culture of respect, inclusion, diversity and positive employee experience
• Manage employee relations issues, ensuring fair and consistent resolution
• Lead and develop the HR team, providing guidance and support for their professional growth
• Analyse HR key metrics, develop continuous employee feedback mechanisms and use data to develop HR interventions and process improvements

Qualifications

• Bachelor’s degree with at least 10 years of HR experience
• Proven experience in supporting business units with a true blend of strategic and hands-on operational responsibilities
• A good team player, positive, people oriented and enjoys meeting and talking to people
• Ability to build strong relationships at all levels of the business and with good business acumen
• Previous experience in leading a project from scratch and driving to completion
• Confident with ambiguity and having an agile & flexible mindset
• Independent and a quick-learner with strong sense of responsibility and initiative
• Excellent interpersonal and verbal & written communication skills
• Demonstrated effective people and workload management skills
• Ability to actively listen and resolve conflict, as well as support, encourage, motivate and grow team members
• Strong understanding of Singapore's current employment laws & regulations (labour law, work visa relation regulations)

Our Story So Far

Twelve years back, Lenskart was started by a 26-year old entrepreneur - because he wanted to solve the problem of preventive blindness. We had humble beginnings - we spread awareness about eyecare, we took orders for eyeglasses online and shipped them to customers from a warehouse that was the size of a modern-day conference room.

As of today, little by little, Lenskart has served 40 Million people across the globe - helping them see better and lead better quality lives. Simultaneously, we’ve also built ourselves up to be Asia’s largest eyewear company. We have 10,000+ Lenskartians worldwide, more than 1500 Omni channel stores across 175 cities in India, Singapore and Dubai and cut to 2022 - we are shipping a pair of eyewear every 2.5 seconds, from the world’s most automated eyewear factory!

In 2022, Lenskart partnered with Owndays and took a majority stake in the Japanese-owned eyewear player that has a deep presence in Asia. With this partnership, we have added an additional 400 stores and extended our reach to 13 countries.

Our Key Investors

Softbank, ADIA, Kedaara Capital, Steadview Capital, Premji Invest, Temasek, Holding, KKR, Alpha Wave Ventures, Bay Capital

You: In Our Next Chapter

We've come a long way but we're not there yet.

"Good is not good enough," you'll hear Lenskartians say that often. Our aim is to serve One Billion eyes by 2025 globally. And in this journey, we want to go beyond vision correction to transform the way people see and experience the world. That’s our new purpose - and we can only get there through cutting-edge technology and exceptional people.

Job requirements

• Provide excellent customer service through various channels, including Whatsapp, phone, email, and social media.
• Ensure customer satisfaction by addressing customer inquiries, resolving complaints with dedication to RCA (Root Cause Analysis) for fast and effective resolutions.
• Educate customers on product features and benefits, collecting feedback from them.
• Keep records of customer interactions, process customer accounts, and file documents.
• Follow communication procedures, guidelines, and policies.
• Go the extra mile to engage our customers.
• Support ongoing NPS (Net Promoter Score) measurement via survey management and data analysis.
• Analyse the trend of NPS to identify opportunities to improve customer experience.

Minimum Qualifications :

• 1-3 years of experience in a contact center setting, with minimum Diploma degree.
• Good knowledge of sales and customer service techniques.
• Structured problem-solving skills and ability to think on your feet.
• Customer-first mindset with excellent written and verbal communication skills.
• Ability to multi-task, organize and prioritize work independently.

Preferred Qualifications

• Mandarin speaking
• Experience working in a dynamic fast paced environment

We started with the aim to disrupt eyewear every step of the way and today, we stand as India’s Biggest Eyewear Brand and now, have a global footprint across South East Asia, Middle East and Japan.

We constantly raise the bar on our consumer experience and keep talent diversity and density at the center to help us achieve the ‘unexpected’.

Responsibilities
• Support the HR functions which include, but are not limited to, recruitment and selection; rewards and benefits; staff information system; process re-engineering and automation; HR data analytics and data management.
• Identify opportunities for process re-engineering and automation for greater effectiveness and efficiency.
• Review and streamline HR data management, set up the e-filing system.
• Prepare reports, dashboards and presentations on key HR metrics and workforce analytics to generate insights for strategic decision making.
• Partner with operational divisions as HR Business Partner to enable company to meet our vision and mission.
• Undertake any other ad-hoc duties as assigned, contributing flexibly and adaptively to the broader goals of the department.

Requirements
• Trained in Human Resource, Information technology, IT & Computer Science.
• Experience in Government agencies/public organisations, with knowledge in Workday HR modules, Tableau and/or Advanced Excel Applications is highly advantageous.
• Relevant experience in HR Business Partnering and Employee Engagement.
• Strong passion and knowledge for implementing data management, automation and improving HR processes.
• Possess a can-do attitude, critical thinking and problem-solving skills.
• Good interpersonal skills and able to engage and communicate with key stakeholders at all levels.

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R22111375 Chua Jie Lin

To assist in managing the manufacturing operations of the whole production department and be directly in charge of production purchasing and admin function

• To liaise with regulatory body regarding pharmaceutical compliance affair;
• To perform other activities required for the smooth operations, productivity and improvement of the department
• To be involved with projects, meetings required to fulfill the Company’s business objectives

MAIN RESPONSIBILITIES/ACCOUNTABILITIES

This section provides the primary functions of the job.

Purchasing

• Supervising the purchasing activities in the timely sourcing/buying and confirmation of materials at competitive prices and periodic evaluation of vendors that meet the Company’s objectives, including negotiations with vendors on prices, terms and conditions

Manufacturing Operation and Production

• Responsible for managing the manufacturing operations of the whole production department
• Raise production ticket and ensure that the right quality of raw materials are released for production
• Responsible for production planning to meet demand forecast, customers’ orders and stocking policies; oversees and involved in the planning tasks, purchasing, dispensing, labels wording checks, entries into Navision system, etc
• Dispense raw materials before production according to required product specification
• Set up, develop, approve and implement for Production department standard operating procedures (SOP) and policies and system in line with PICs, GMP (Good Manufacturing Practices); monitor the compliance with the requirements.
• Review of production batch documents and other documents
• Involved with the investigation of production deviations during the manufacturing of the products
• Responsible for the monitoring and control of the manufacturing environment and plant hygiene.
• Involved in the designation and monitoring of storage conditions for materials and products
• To ensure that products are produced and stored according to the appropriate documentation in order to obtain the required quality
• Coordinate with the QA/QC department on the inspection, investigation, and taking of samples in order to monitor factors which may affect product quality.
• To ensure that production records are evaluated and signed by an authorized person before they are sent to the QC dept
• To check the maintenance of the production dept, premises and equipment
• To ensure that the appropriate validations are done

People Management

• Oversees and manage the performance of all production staff, purchasing, admin function and regulatory function in their daily performance of routine duties;
• To ensure the right skilled work force are deployed for the right type of jobs in the production area
• Ensure that all production and operational staff have the appropriate initial and routine training
• Look into ways to improve employees’ productivity

Inter-department coordination

• Work with the product development department to improve on products’ problems
• Work with engineering and maintenance department to solve issues pertaining to production’s equipment
• Work with QA/QC department on handling GMP compliances issues at the production areas as well as in answering to H S A

Others

• Other ad hoc projects and related activities delegated by superior

Secondary responsibilities

• Operate the Navision system in the required areas of responsibility
• Compute the direct cost for tender costs
• Meet up with suppliers with respect to the sourcing of new materials
• Other related activities required to support the department

Job Description

· Execute product transfer to new facility and validate formulation, stability testing, validation development, process qualification, methods and procedures

· Setting up procedures and operation system to facilitate operation ‘automation’ and increase productivity and quality

· Oversee contract manufacturing formulation and product process design

· Develop existing product development and review, improve to acceptable internal and external quality standards in line with global good manufacturing, laboratory and other appropriate practices

· Engage external parties in new product development plan for Beacons and be the main coordinator for these activities to take place subject to Management’s approval

· Ensure timely initiation and the shortest possible development time in bringing the product to the market

· Involve in quality issues in line with regulatory and compliance issues

· Project Manager and or Champion of agreed tasks and responsibilities under R&D

· Assisting the team upon assigned new projects

· Train and groom existing team in the R&D Dept

· To carry out any other duties assigned by your immediate superior.

Our mission and where you fit in

At Employment Hero, we’re an ambitious group of people on a mission to make employment easier and more valuable for everyone. We’re revolutionising the way people work – are you down for the challenge? 

Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching unicorn status in 2022 - and we have no plans to slow down. 

There’s never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let’s see if we could be a match!

What might your days look like 

We're a team of global innovators, who cherish diverse perspectives that fuel our mission; to simplify the world of work for SMBs worldwide. 

As our Sales Manager, you’ll be given the challenge of leading and growing an ambitious team of Account Executives in a relatively new market for us, South East Asia.  As part of our Sales Leadership Team, you’ll play a critical role in strategic decision-making, identifying actionable areas for improvement, and making efficiencies to our go-to-market strategy for Malaysia and Singapore.

We are seeking a data-driven, growth focused and ‘hands on’ player-coach who will help to achieve our company goals. More about your team: our Account Executives inspire their customers to leverage HR transformation through Employment Hero, and run the full sales cycle from demo through to close. You’ll spend your time managing and building an amazing team while developing strong revenue growth for yourself, your team and Employment Hero.

You’ll work hand in hand with the SDR Lead, Channel Sales Lead, Head of Marketing for SEA, as well as MD for the region.

Want to know more about working as part of the Employment Hero sales team? Have a look at this video: https://www.youtube.com/watch?v=elkXiSlEJjA

As our Sales Manager for South East Asia, you’ll be responsible for: 

• Executing our sales program that will ensure achievement of plan and net new revenue targets for each of your Account Executives
• Drive the performance of the team, ensuring individual and team sales targets are consistently exceeded and ensure full ownership and accountability of appropriate KPI’s
• Grow and lead - recruiting and retaining a high-performance and highly engaged sales team
• Train, develop and motivate sales team in skills, sales methodologies and activities, and product
• Work with your team to understand customer needs and requirements
• Create compelling, values based transformation opportunities that drive customer engagement
• Identify prospective markets and lead sources
• Assist with performing effective online demos to prospects when required
• Ensure team adoption and accurate use of Salesforce CRM and reinforce best practices to include compliance with governance, timely updates, and accurate reporting

Sales Planning

• Use knowledge of the market and competitors, identify and develop Employment Hero’s unique selling propositions and differentiators
• Work cross-functionally with marketing, other sales teams, and client services to develop strategies and execution plans to grow the pipeline
• Attend industry functions, such as association events and conferences, and provide feedback and information on market and creative trends
• Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales

Data & Reporting

• Ensure team adoption and accurate use of Salesforce CRM and reinforce best practices to include compliance with governance, timely updates, and accurate reporting
• Deliver consistent and accurate sales forecast reports utilising Salesforce
• Continuous tracking and optimising conversions, success and revising plans based on data
• Ensure team adoption and accurate use of Salesforce CRM and reinforce best practices to include compliance with governance, timely updates, and accurate reporting
• Ensure usage of all sales tools such as Linkedin Sales Navigator, Cognism, Lusha, Whatsapp for business, Chilli Piper and SPIFF

Innovation

• Seek solutions to current problems both internally, externally and within the market
• Introduce first to market ideas that have not been considered or implemented
• Disrupt the market, inventing new product features
• Capture customer ideas and requests for new product features and feed this back to the product team
• Monitor research and development of other organisations in our market to ensure Employment Hero develops solutions faster than our competitors
  

What will you bring 

• 6+ years’ experience in high volume B2B sales, with a minimum 3+ years’ experience leading B2B sales teams
• Training in sales techniques/methodologies preferred
• Understanding of the Human Resources and Payroll Industry (SaaS would also be beneficial)
• Experience selling to SMEs at scale
• A track record of over-achieving on team targets and strong experience of coaching and mentoring your team
• Problem solving and analytical thinking with a natural interest for all aspects of data, analysis, excel and charts
• Energetic, driven and results-focused personality
• Ability to multitask, prioritise, and manage time effectively
• Thrive in a fast-paced and dynamic environment
• Willing to challenge the status quo, innovate, and look for smarter ways of doing things
• Bachelor's degree (business or commerce related) preferable.
  

Experience is important, but for us the biggest measure of success is people who can live and breathe our values. Show us what you can bring to the table, and we’ll empower you to let your talents shine.

Life at Employment Hero 

Remote-first principles

At Employment Hero, we're not just working remotely; we're integrating flexibility and global reach into the heart of our daily operations. 

That doesn’t mean, though, that you’ll only ever see your team on the screen! We recognise the value of face-to-face connection, and organise local and global events throughout the year to celebrate our wins and make meaningful connections with our colleagues.

Work your way

Every hero has unique powers. Bound by a common purpose and trust, we encourage each other to work in ways that allow us to bring our best selves to work.

We’ve got your back

Whether you’re a seasoned remote-first pro, or a first-timer, you’re in good company. With 30+ heroes in Singapore and 800+ heroes globally - there’s always someone willing to lend a helping hand.

Plus you’ll get to enjoy a number of great perks, including: 

• WFH allowance: $500 SGD one time allowance
• Private Health Insurance: AIA Health Insurance
• Self, health, wealth and happiness programs
• Remote-first and flexible working arrangements
• We set you up for success with the latest and greatest hardware, tools and tech
• Learning and development (including an external study policy, live monthly professional development classrooms, and premium online learning content!)
• Reward and recognition programs - because great work should be recognised and rewarded
• Including Lightning Award for delivering quality work at speed and Values Champion Awards
• Generous leave allowance:
• Annual leave: 20 days + Public Holidays
• Personal Medical leave: 14 days sick leave. 60 days hospitalisation leave, reduced by any sick leave days already taken
• Caregiver Leave: 2 days per calendar year
• Paid parental leave: 16 weeks salary for Primary Carers & 2 weeks salary for Secondary Carers
• Annual Global Gathering to get to know your global colleagues - so far we’ve been to Thailand, Vietnam and are excited to meet in Bali in September 2024

We also recognise that the same recruitment process doesn’t fit all, so should you require any accommodations or adjustments, simply let us know.

Are we a match? 

Please submit your resume and cover letter detailing your experience. Our Talent team will be in touch with you to schedule a meeting should your experience match what we are looking for. 

Not exactly the right fit for you?

• If you’re excited about Employment Hero, but this role is not the one for you, we encourage you to explore our careers page, packed with many more great opportunities. 
• Know someone who would be a great fit? Feel free to share the role with your network!

Note to recruiters: Employment Hero has a dedicated in-house recruitment team who are focused on finding the very best talent for our organisation and we kindly request that recruiters do not contact us regarding assisting with our job vacancies. While we appreciate your interest and expertise, we have everything we need in-house to attract and hire the right candidates for our team. Thank you.

• Position: Plant Manager
• Location: Shipyard Crescent
• Working Hours: Mondays to Fridays (7:30am to 4:30pm) AND Saturdays (7:30am to 11:30am)
• Salary (Commensurate with experience): Up to $9,000 + Variable Bonus + Insurance + 18 Days Annual Leave (capped at 25 days) + Medical Claim $400/year + Dental Claim $200/year
• Duration: Permanent
• Industry: Recycling (Scrap Metal/Wood Waste)

Responsibilities:

• Increase production, asset capacity and flexibility while minimizing unnecessary cost and maintaining current quality standards
• Responsible for ensuring highest possible uptime and availability for mechanical, electrical & material handling for the plant
• Review root cause analysis/investigation to increase reliability and performance of machinery
• Allocate resources effectively and fully utilize assets to produce optimal results
• Implement strategies in alignment with strategic initiatives and provide a clear sense of direction and focus
• Monitor operations and exercise corrective actions
• Lead, manage and develop plant staff
• Commit to plant safety procedures & HSE requirements
• Develop systems and processes that track and optimize productivity and standards, metrics and performance targets to ensure effective return on assets
• Stay up to date with latest maintenance management best practices and concepts
• Plan, organize, direct and run optimum day-to-day operations
• Any other tasks as assigned

Requirements:

• Minimum Degree in Mechanical / Electrical Engineering
• Minimum 6 years in Boiler / Power Plant Engineering Industry
• Candidates possessing a valid SCEM Certificate will have an added advantage (Singapore Certified Energy Manager)

Click "Apply" or alternatively, email to [email protected]

***We DO NOT charge our candidates any referral fee nor bind them with any contract.***

Angela Ng

Assistant Consulting Manager (APAC)

Reg no.: R23112075 | EA No: 13C6684

Our client is one of the leading player in Retail Comsumer Industry. Due to their current expansion plan, they are looking for a Business Solutions Manager to join their Credit and Services Team, in hopes of developing the current high performing team. They are located in the Changi – easily accessible.

Duties of Business Solutions Manager:

• Identify market trends, customer needs, and competitive offerings to inform product strategy
• Define target customer segments and value propositions for credit & services products
• Define product requirements, features, and user experiences
• Analyze customer feedback and data to iterate on product offerings
• Oversee the entire product development lifecycle, from conceptualization to launch, and continuous enhancements.

Requirements:

• Comfortable with retails hours and working on weekends occasionally
• At least 3 - 5 years relevant working experiences in credit solutions

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

Email Address: [email protected]

EA License No: 19C9682

EA Personnel No: R22108850

EA Personnel Name: Chan Mun Mun

Responsibilities:

• Manage and control Profit & Loss as well as overall cost in central kitchen.
• Updating of the monthly Production reports.
• Supervise Central Kitchen Supervisor(s) and Production staff.
• Work closely together with R&D and Operations department.
• Improve and maintain on the Central Kitchen’s production efficiency.
• Assist in managing day-to-day activities, ensuring adherence to quality and safety standards.
• Support kitchen staff, fostering a positive and collaborative work environment.
• Oversee inventory control, procurement, and vendor relationships.
• Assist in implementing and maintaining standard operating procedures.
• Responsible for the cash management in the Central Kitchen.
• Checking and maintenance of Central Kitchen machineries.
• Checking of inventory and raw-material reports as well as planning for purchases.

Qualifications:

• Diploma/certification from culinary school is preferred.
• A minimum of 2 years of experience in a similar role.
• Strong organizational and communication skills.
• Knowledge of food safety regulations and kitchen operations.
• Ability to thrive in a fast-paced environment.
• In-depth knowledge of kitchen health and safety regulations.
• Excellent problem-solving and conflict management abilities.

Roles & Responsibilities

Communicating with upper management to develop strategic operations goals.Planning and scheduling of rosters. Creating and managing the operation and capital budget and expenses. Ensure operation is moving smoothly. They also report their findings to upper management as needed.They work full-time hours and may need to work overtime when required. Able to hands-on when required.

Responsibilities:

• Manage financial and administration teams to achieve company financial goals.
• Develop the overall corporate financial goals and objectives.
• Oversee preparation of financial records related to general ledger, payroll, budget, expense, etc.
• Assist in account receivable and payable activities.
• Maintain accurate bank records of cash withdrawals and deposits.
• Follow standard accounting process for financial analysis and reporting activities.
• Assist in developing and managing budgeting system.
• Manage all client accounts for payment settlements.
• Track and monitor resource needs and other material needs for carrying out financial and administration tasks.
• Monitor and manage expenses within allotted budgets.

Requirements:

• Minimum of 2 years of accounting experience
• Demonstrable proficiency with Microsoft Word, Excel, PowerPoint, Access and other accounting tools
• Good communication & interpersonal skills

• Perform order processing and coordination activities
• Customer communication
• Order coordination and execution incl. stock verification and coordination in SAP
• Order entry in SAP
• Shipping document coordination and dispatch
• Shipment follow-up and customer information
• Invoice creation
• Receivables follow-up
• Credit and debit note generation
• Liaising with third party logistics provider and plant for shipment coordination and monitoring of shipment schedule
• Complaint processing via SAP
• Interact on a regular basis with internal interfaces from Sales & CSR, Supply Chain, Logistics, A/R, Credit Management departments to ensure effective business operation

Interested applicants may email resume to [email protected]

Jane Lui Jie'en (CEI Registration No: R1104482)

Recruit Express Pte Ltd (EA: 99C4599)

You Make It Great! Great Service, Great Hospitality.

At McDonald’s, every customer is unique and so is the way they want to be delighted. We are passionate about bringing smiles to customers and creating Feel Good Moments for everyone. If you’re passionate about great service and hospitality, you’re going to be great here!

As a Guest Experience Leader, you will

• Serve as the Hospitality Expert/Lead in the restaurant
• Deliver exceptional in-store Feel Good experience at all times
• Implement and execute Service Centric and Family Marketing initiatives and programmes
• Exceed guest expectations by creating Feel Good Moments and turning them to lasting memories

We are looking for people who

• Have a “people-first” attitude
• Are confident and friendly, with a strong desire to connect and serve guests in a personable way
• Are strong communicators who listen to guests’ needs and concerns
• Act with initiative and are proactive in resolving customers’ concerns
• Are open to working shift hours, weekends and public holidays

Operations Executive - Pandan Loop - 5.5 day week - No experience required

This recruitment effort is in collaboration with e2i - Singaporeans only

Reporting to the Director, the Operations Executive candidate is to manage projects assigned and is competent on the following:

- to supervise the well being and performance of the staffs managed under the candidate's care

- to liaise with clients on their business needs, plan the necessary schedule and supervise the execution.

- to build and develop the own team of staffing through recruitment and interviews

- to liaise with HR on staffing support and training needs

- to participate in discussion with clients on business needs.

- no experience required

contact Grace 87952790

The Human Resource Manager is responsible for leading transformational change and building a valuesbased work culture. The role will be in charge of developing and implementing human capital programs aimed to support the growth and sustainability of the Company. He/She provides strategic advice to the leadership team in making the organization agile and relevant. He/she will implement programs that will facilitate broader organizational understanding and ownership and continuously create learning opportunities for Team Members to constantly improve and adapt. The HR Manager oversees and manages the entire HR process.

KEY RESULT AREAS

Operational Excellence

● Works closely with the Leadership Team in building and enhancing an adaptable and flexible

organizational design

● Designs, develops and delivers people and process solutions to support the corporate strategy,

business growth and career development

● Manages and implements the Performance Management and Talent Development policies and

programs

● Facilitates transformational programs aimed to develop Team Members who not only strongly

imbibe the values but also are competent in stewarding the work entrusted to them

● Works closely with the Leadership Team in creating an environment where people can be their

best every day through values-based engagement and wellness programs

● Creates sustainability tools to ensure Team Members see the value of their training and

development programs and are able to apply what they have learned to be better at work

● Manages the entire employee lifecycle from hiring up to offboarding

● Creates, implements and gatekeeps people policies and processes such as but not limited to

the Employee Handbook and the Employee Code of Conduct

● Oversees and ensures efficient implementation of payroll and benefits administration

● Advises management in appropriate resolution of employee relations issues

● Identifies legal requirements and government reporting regulations affecting human

resources functions and ensures policies, procedures, and reporting are in compliance

People Engagement and Development

● Works closely with the Business Leaders and provides guidance, coaching and support on

people development and processes and ensures that leaders are able to understand and

implement strategies aimed to enhance employee experience

● Encourages change leadership, adaptive behaviors and process-improvement across the

organization

● Upholds and is a gatekeeper of ensuring the different processes and interventions are means

to ensure alignment and strengthens the company values.

● Implements activities to spread awareness and develop affinity to Company values.

EDUCATION REQUIREMENTS

● Candidate must possess a Bachelor's Degree in Human Resource Management or any other

related field

WORK EXPERIENCE REQUIREMENTS

● 6+ years relevant and progressive experience in Human Resource Management, with 2 years

of increased leadership responsibilities.

● Passionate coach and mentor

● Process Expert

Responsibilities

• Lead the Application Support Teams, coach and ensure team members focus on their parts of incident response and resolution process.
• Oversee the recovery process and establish a clear chain of authority and responsibility; Responsible for case management and collecting & analysing of information on risks to prevent recurrence.
• Work with Technical and Application Teams to identify the root cause of incident, recommend system, service and business recovery options, as well as preparation of technical incident report.
• Work with technical teams to identify temporary workarounds and determine estimation time on resolution
• Document a clear trail of events, work with recovery and operations teams to deliver documentation and reporting and ensure the team works towards a timely resolution.
• Ensure processes and policies are adhered to and standards are met
• Chair the incident and problem review meetings; Attend post incident review meeting together with Business Incident Manager to report root cause and preventive measures taken to senior IT management and business management.
• Be the key point of contact for coordination and communication for technology team
• Take ownership and perform controlled resolution of incidents and problems working with Business Incident manager, within defined SLAs; Timely determine the severity and impact of the incident and escalate/communicate to stakeholders
• Champion stability initiatives to enable application high availability for BAU which includes better monitoring, failover and resiliency

Requirements

• Bachelor’s degree with min. 10-15 years working experience in a bank or a financial institution
• Possess excellent working knowledge of ITIL best practices
• Ability to manage incidents and problems at enterprise level and must have experience in banking, in operations and technology to make key recovery decisions
• Familiar with supporting Desktop End User Services, Infrastructure, Banking Applications and Operations.

Additonal info:

• Company industry: IT Solution under Japanese Bank
• Location: Expo

For more information, please visit to www.gmprecruit.com and search for Job Reference: 23835
To find out more about this opportunity, please contact Ai Linh at [email protected]
We regret that only shortlisted candidates will be notified.

GMP Recruitment Services (S) Pte Ltd | EA Licence : 09C3051 | VO UYEN AI LINH | Registration No: R 22109232

Be a catalyst for change and drive sustainability forward with us at The Westin Singapore, where your passion transforms into meaningful action.

JOB SUMMARY

The Loyalty Manager is responsible for recognition and engagement of our most valuable Marriott Bonvoy Elite members through delivery of the highest quality member stay experience. He/she manages and coordinates all aspects of Marriott Bonvoy Elite members' journey: from pre-arrival and arrival experience all the way to the follow up through post-stay feedback mechanisms. He/she directs, implements and evaluates quality of products and services provided to Marriott Bonvoy Elite members and partners with Loyalty Head Connector and Connector Team to make certain that there is an effective communication and delivery of Marriott Bonvoy Elite benefits program. He/she is also responsible for managing the Loyalty Operations department.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Hospitality, Business Administration, or related major; 2 years’ experience in loyalty/guest relations/guest recognition or related professional area.

OR

• 4-year degree from an accredited university in Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Our Marriott Bonvoy Loyalty Program

• Leads and mentors other team members on Marriott’s Bonvoy Loyalty Program.
• Maintains complete knowledge of all Elite Member Benefits, Terms and Conditions.
• Adjusts Elite Member status when necessary according to established guidelines.
• Partners with Head Connector to update, appoint and activate connector team on property.
• Attends Loyalty and Connector meetings and webinars to continue professional development and learn about new enhancements and promotions of the Marriott’s Bonvoy Loyalty Program.
• Promotes positive relations with Elite members by anticipating their needs and promptly responding to them.
• Monitors, responds and routes Elite members’ comments to the appropriate department when necessary.

Maintaining Elite Appreciation, Guest Services and Front Desk Goals

• Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the Elite members, and redemption stay members on a daily basis.
• Develops specific goals and plans to prioritize, organize, and accomplish work.
• Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Assists with energy conservation efforts by monitoring compliance during property tours.

Providing Exceptional Marriott Bonvoy and Property Operations Support

• Provides services that go above and beyond in order to promote Elite and redemption stay members satisfaction and retention.
• Sets a positive example for guest relations.
• Helps employees to provide excellent customer service.
• Assists in coaching and providing feedback to associates.
• Maintains high visibility in public areas during peak times.
• Provides immediate assistance to Elite and redemption stay members as requested.
• Interacts with Elite and redemption stay members on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
• Maintains knowledge of all hotel features and services, room types, rates special packages and promotions.
• Keeps track of daily arrivals, departures, room availability and scheduled in-house group activities.
• Maintains complete knowledge of all hotel and departmental policies and procedures.
• Monitors security of public areas of the hotel.
• Conducts pre-shift meetings to review and share information pertinent to daily business with other team members.

Leading the Team and Conducting Human Resource Activities

• Provides guidance and direction to subordinates.
• Assists as needed in the interviewing and hiring of other team members.
• Monitors effectiveness of departmental staffing guide.
• Provides training, development, professional discipline, and positive support for all employees within the department.
• Administers performance evaluations for all employees within the department.
• Facilitates departmental strategic planning meetings.
• Direct the performance of staff and follow up with coaching and guidance to praise or make corrections

Mon – Friday 8.30am – 6pm

Job Responsibilities

• Support Factory Manager in daily production activities in internal and external communications
• Negotiating renewal/new of factory related service contracts
• To monitor and management of quality of service of appointed service providers / contractors
• Purchasing, processing and ensure the purchased item is follow up and delivered in time
• Records maintenance

Ho Ming Jie (Edmund) Reg No: R1987094

The Supreme HR Advisory Pte Ltd EA No: 14C7279

About TikTok:

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us:

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.

At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

About the Team:

TikTok e-Commerce is a content e-Commerce business utilizing international short video products as carriers. Our aim is to become the preferred choice for users seeking to discover and purchase affordable, high-quality products. We provide users with tailored, active, and efficient consumption experiences while enabling merchants to access stable and reliable platform services in various scenarios, such as live e-commerce and short video content e-commerce. Our vision is to make affordable and high-quality products easily accessible, enhancing the quality of life for all.

Responsibilities:

- Develop efficient, highly scalable, and secured services to build/integrate e-Commerce solutions for TikTok Shop.

- Collaborate with Product Managers, Designers, and other disciplines to explore the next generation of shopping experiences on TikTok.

- Be responsible for building an intuitive and reliable shopping experience, including browsing product details, check-out, shopping, return, refund etc.

- Be responsible for TikTok's Shop Tab, building platforms and tools for merchants, clients, and businesses to manage campaigns, deliver the best results, and receive actionable insights.

- Research, analyse and evaluate requirements for existing or new web and mobile applications.

- Design, develop, test and maintain web and mobile solutions to meet the requirements.

- Evaluate programming codes to ensure that they are properly structured, meet industry standards and are compatible with browsers and devices.

- Develop website infrastructure and integrate websites with other computer applications.

Qualifications:

- Bachelor's or higher degree in Computer Science, Information Technology, Programming & System Analysis, Science (Computer Studies) or related discipline.

- Candidates should have at least 2 years of experience in Java/Kotlin with plenty of experience in native Android development. Familiar with mainstream frameworks like Android architecture Components, Retrofit etc.

- Experience with performance and reliability on mobile platforms, e-commerce experience is a plus.

- Strong data analysis skills, able to identify product opportunities from technical metrics analysis.

- Good understanding of business, technical abstraction and system module design.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

• Nearest MRT: Downtown MRT
• Working hours: 730am to 5pm / 9am to 630pm / 12pm to 930pm (rotating shift)
• Working days: 5 days including weekends

Job Description:

• Provide assistance at entry points while maintaining a sophisticated presence in customer-centric areas.
• Deliver swift, personalized service to create unforgettable experiences, attentively noting and acting upon individual preferences.
• Address tenant concerns promptly, utilizing feedback to enhance overall satisfaction.
• Share local insights to meet customer requests, including information on events, attractions, and dining options.
• Establish rapid yet robust relationships with customers/tenants of diverse backgrounds, meeting their unique cultural needs adeptly.
• Tailor service experiences specifically for C-Suite or equivalent customers/tenants.
• Be adaptable to support in other ad-hoc duties as needed.

Requirements

• Minimum O' level , with customer service experience
• Experienced in handle difficult situations / clients
• Willing to work on weekends & public holidays when required
• Able to start immediately or within short notice

We regret that only shortlisted candidates will be notified.

Interested applicants kindly click on "apply now" and please send in your updated resume to [email protected]

T Stephanie
Registration Number: R1548888
EA License Number: 10C3804
People Profilers Pte Ltd
20 Cecil St, #08-09, PLUS Building, Singapore 049705
http://www.peopleprofilers.com

This is a 12 months contract assigned to our client

Work Location: To be confirmed

Salary Range : $5,000-$7,000

Job Description

1. Knowledge in AWS Architecture

2. Experience in AWS GCC (Government Cloud Compute) and SHIPHATS is plus.

3. Deep understanding of AWS solution and design.

4. Knowledge in terraform scripting.

5. Experience in maintaining or administering system in the cloud environment.

6. Exposed in administration, patching, installation and configuration of application software

such as Tomcat, Nginx, Squid Proxy, SFTP , Tibco Web Focus and Rufus.

7. Expose in with AWS EKS or Kubernetes administration or weblogic administration

8. Experience in managing / administering cloud using infrastructure as code using terraform.

9. Responsible in patching Windows and Linux Operating System.

10. Knowledge in POSIX/Linux scripting.

11. Manage servers/users using Active Directory.

12. Knowledge in RDS Postgres database management.

13. Experience in analyzing and closing vulnerability assessments for OS and Application Software.

14. Proficient in cloud security, monitoring and logging.

15. Certified AWS Certified Solution Architect - Associate Certification