Total 791 customer service job vacancies in D19 Serangoon Garden, Hougang, Sengkang, Punggol

We are seeking a highly motivated individual to join our team as a Customer Success Manager (Trade Finance). As a Customer Success Manager, you will engage the various financial, commodity and supply chain stakeholders to drive the digitalization in trade and contribute to overall efficiency of Singapore’s supply chain landscape.

Key Responsibilities

Ensure success for customers across their whole lifecycle

• As advocate for the Customer, define key business requirements, understand and anticipate Customer’s needs
• Lead commercial discussions with Customer to drive revenue for the company
• Plan and execute product and systems implementations (e.g. UAT, SIT, live production) to ensure smooth deployment
• Work alongside the wider team to implement solutions, ensuring that the product development, deployment, and Customer onboarding are delivered on time
• Support business outcomes for Customer helping them realize value from the product through continuous improvement in product design, delivery practices and customer satisfaction by understanding business needs
• Manage use case pipeline, account manage and act as point of contact for Customer’s feedback and issues
• Provide product knowledge to Customers and drive resolution in a timely and proactive manner
• Track and ensure realization of financial and non-financial targets and other strategic KPIs
• Drive and support expansion plan for existing use cases and drive user adoption
• Form strong relationships with customers, keeping them fully engaged and supported, liaising with both technical and business focused audience

Expand Customer base and Use Case adoption

• Work with existing Customers and stakeholders to drive Customer reference and prospects
• Deliver proactive customer contact strategy to engage, recruit and drive account growth
• Identify at-risk customer and execute remediation plan
• Overall responsible for the management of a portfolio of Customers to foster long-term business relationships

Be a key member of the team

• Have a Customer-first mindset and experience in delivering business outcomes
• Be highly collaborative and work across teams and stakeholders to deliver right outcome for customer
• Act as a role model for the team by always demonstrating the highest standards in business conduct; transparency, predictability, integrity and compliance
• Act as a company ambassador for internal and external events

Qualifications / Skills and Competencies

The ideal candidate would have

• ~ 5-10 years of relevant and current experience in structured trade and commodity finance products
• Proven track record for driving digitalization and/or process optimization in trade finance with passion for Digital solutions to address customer business problems
• Experience in key supply chain industry business processes with established network in various industry especially in the commodities sector. Bearing know-how of the nuances/ways of work related to trade finance transactions, credit facilities structuring, risk monitoring, supply chain financing
• Experience handling a portfolio of commodity clients including oil/energy, metals and soft commodities
• Strong business, trade and technology industry knowledge paired with an ability to “see the big picture” to identify the dependencies, plus the upstream and downstream impact of process enhancement
• Strong written and verbal communication skills. Ability to present comfortably and compellingly to senior audiences and to deliver difficult messages objectively to both internal and external stakeholders
• Strong ability to engage Customer and stakeholders with proficiency in aligning cross-topic objectives in multi-organizational set up
• Customer focused with strong interpersonal, negotiation and influencing skills
• Experience working in a team-oriented, dynamic and fast-paced environment
• Confident, self-motivated team player who thrives in a fast-moving environment
• Good understanding of software development principles and practices, and prior experience working with technical teams is a plus
• Prior sales or relationship management experience in commodity trade finance is a plus
• Prior experience and exposure to API, data platforms implementation is a plus

Career in the Hospital

Join our incredible team at the National University Hospital (NUH), where we believe that a hospital is more than just a workplace. Every day, we witness the remarkable impact that our healthcare professionals can have on individuals, families, and entire communities.

At NUH, we are driven by a shared purpose – to lend a helping hand to those in need, to be a source of support and healing, and to empower patients to live their best lives.

We are looking for passionate and committed individuals to join us as we transform lives and create a lasting impact in the lives of our patients. The impact you make at NUH will be profound, regardless of the role you take up in the hospital.

About NUH

The National University Hospital (NUH) is Singapore’s leading university hospital, with a proud heritage dating back to 1905 with the establishment of what’s now the NUS Yong Loo Lin School of Medicine. Our strong ties with the medical school have shaped us into a unique institution, allowing us to seamlessly integrate clinical care with teaching and research. As a university hospital, we go beyond the realm of providing tertiary medical care. We are a hub of knowledge and innovation, attracting healthcare professionals who are passionate about pushing boundaries and making significant contributions to the field.

About Department and Purpose of the Position

We are seeking a dynamic, resilient and highly dedicated Patient Service Associate to join our Specialist Outpatient Clinics.

As a Patient Service Associate, you will deliver friendly, efficient customer service and create a warm and welcoming atmosphere for our patients and visitors, with the key aim of providing excellence patient care and satisfaction.

Key Responsibilities

• Counter Registration
• Perform registration and screening of patients
• Perform accurate billing and timely collection of payments
• Comply to clinic facilities readiness
• Consultation Room
• Assist clinicians and/or therapists during clinic consultation.
• Provide proper care and coordination and coordinate first/follow-up appointments for patients.
• Manage wait time and keep patient updated in a timely manner.

Key Requirements

• Minimum “N” Level.
• Healthcare or service or related industry preferred but not required.
• Proficient in computer skills.
• Team player with good communication and interpersonal skills.
• Able to multitask and work in a fast paced environment.

Closing & Applications

When you join NUH, you become part of a dynamic and collaborative environment where expertise, knowledge, and compassion all come together.

Working in healthcare offers satisfaction that extend far beyond the ordinary. The smiles of gratitude from patients and the profound sense of fulfilment that comes from helping others cannot be measured. It is a career that allows for both personal and professional growth. The challenges you encounter in this rapidly evolving industry push you to constantly expand your knowledge and skills, as well as encourage lifelong learning.

Be a part of a team that gets to create a transformative healthcare experience for our patients and professionals alike.

Product area

Our Large Customer Sales teams partner closely with many of the world’s biggest advertisers and agencies to develop digital solutions that build businesses and brands. We enjoy a bird’s eye view on the massive transformation occurring as advertising shifts to mobile and online platforms. We're uniquely situated to help shape how companies grow their businesses in the digital age. We advise clients on Google's broad range of products across search, video and mobile to help them connect instantly and seamlessly with their audiences.

Additional job description

The Mastery Team develops and delivers product and skills training to Google sales and services teams, as well as external client and agency partners. We use our knowledge of learning best practices and Google’s business priorities to build effective learning experiences for our key audiences. Our team is made up of learning professionals, sales and marketing leaders, and former consultants and analysts who launch and iterate learning programs while balancing key pillars of knowledge, skill and disciplined practice to help our audiences grow in a world of increasing complexity.

In this role, you will look after our customized learning experiences for GBO promoters. You will work closely with cross-functional partners as well as other Mastery teams including curriculum and business partners to activate, launch and land key programs and deliver a premium experience. You will develop and grow people while also looking to build new skills and experiences.

Qualifications

Job responsibilities

• Develop activation strategies in partnership with a cross-functional team inside and outside Mastery.
• Act as a point of contact on programs, creating project plans including timelines, milestones, budget, management, scheduling, staffing, etc.
• Own communication and enrollment strategy, engaging local expertise where required.
• Create program infrastructure that enables consistent, high quality delivery at scale, including global measurement strategy and execution.
• Provide strategic thought-leadership to continue building program efficiency and scale, working cross-functionally with critical global stakeholders.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 2 years of experience in a management consulting, sales operations, business strategy, investment banking, venture capital or private equity role, or 1 year of experience with an advanced degree.

Preferred qualifications

• Certification in program management or experience in program management with an IT or Tech company.
• Experience in setting and executing on vendor strategies, including managing third-party vendors to drive execution against set Service Level Agreements.
• Ability to identify and implement processes and manage large, complex, strategic and operational initiatives across multiple teams/regions.
• Ability to create processes, work collaboratively and take ownership.
• Excellent investigative and problem solving skills, with effective business acumen and ability to analyze data and present insights/recommendations in a clear and compelling manner.
• Excellent written/verbal communication, documentation and presentation skills.

• Develop channel partners’ aftermarket capability in a geographic area by resolving product, performance, and process issues.
• Resolve product process and technical issues and ensured dealers meet customer ownership experience, profitability, and growth expectations.
• Communicates with factories on appropriate issues and solutions
• Delivers product training, technical, and/or management training to channel partners, company employees or customers
• Facilitates channel partner employee development by counseling them on training plans and class enrollment.
• Administer product warranty, product support policies and/or processes and other reimbursement policies.
• Provides marketing support to ensure product optimization via customer clinics and assisting with demonstrations and farm shows.

Responsibilities:

• Familiarity with Online Customer Service: Understand the work content and process of online customer service, and promote team improvement through feedback, refinement, and execution.
• Data-Driven Problem Solving: Analyze and identify issues related to systems, processes, and products, collaborating with internal and external teams to ensure problems are resolved.
• Team Guidance & Training: Guide and train the team, facilitating communication across departments and with vendors to establish an efficient workflow.
• Supervision of BPO Services: Oversee BPO-related processes such as capacity, quality, and risk control, providing timely and effective decision support.

Requirements:

• Familiarity with SLG products or overseas gaming products.
• Over five years of customer service experience, including at least two years in customer service management within the gaming industry.
• Experience managing large-scale teams or coordinating with internal and external teams is preferred.
• Strong communication skills, logical thinking, active problem-solving, and high self-motivation.

If you are interested, kindly apply through mycareersfuture.

I regret to share that only shortlisted candidates will be notified.

www.dadaconsultants.com

EA Registration Number: R21100604

Data provided is for recruitment purposes only

Business Registration Number: 201735941W.

Licence Number: 18S9037

Overview

Lead and manage IT (e.g Customer Relationships Management) & data related projects to ensure it meets the overall operations’ objectives. This role includes but not limited to monitor project timeline, ensuring uses of data is adhered to organization’s policy.

Job Responsibilities

1. Plan and develop strategy to enhance IT system to improve operations efficiency and effectiveness.
2. Review, implement & monitor in the delivery of new IT system featuresMonitor and track the project timeline to ensure smooth timely implementation of the system.
   Review and improve system flow, process and policies across entire user journey to enhance operations efficiency.
   Review possible integration of various systems to enhance robusticity of the system.
   Consolidate list of requirements from stakeholders and prioritize the request according to impact.
   
3. Engagement relevant stakeholders to gather feedback and requirements to ensure continuous improvement of the system.
4. Management the use of data in systemCollaborate with key stakeholders to develop marketing list for campaigns according to outreach strategy.
   Monitor and track the use of data and its purpose.
   Oversee the data input quality and adherence to system standards.
   Data-Driven Insights: Monitor and report on outreach responses, campaigns, and events to optimize & rsee the Operation & Maintenance of Data Analytics and ensure adherence to PDPA.
   
5. Management of user matrix and authorized users for the systemEnsure the system users are given the right access based on their job role.
   Ensure the user list is up to date and only intended users has access to the system.
   
6. Any other duties

Job Requirements

• Bachelor degree in any discipline
• Minimum 7 years of working experience (including leadership experience), preferably in healthcare.
• Good verbal and written communication skills
• Microsoft office (Excel, Word, Powerpoint)

Product area

Google Customer Solutions (GCS) sales teams are trusted advisors and competitive sellers who maintain a relentless focus on customer success by bringing the best Google has to offer to small- and medium-sized businesses (SMBs), which are the backbone of our communities. As a member of our team, you’ll have the opportunity to work with company owners and make a real difference in their businesses by helping them grow. Together, we help shape the future of innovation for customers, partners, and sellers...and we have fun doing it.

Additional job description

Google Customer Solutions (GCS) works with ad agencies and businesses of all sizes. The Revenue Strategy and Operations (RSO) team provides business-critical insights, ensures cross-functional alignment, and designs/executes initiatives. We stay focused on aligning company priorities with day-to-day operations, and evolve early stage ideas into future-growth initiatives. In APAC, our team supports sales leadership teams across markets in defining/implementing region-specific priorities.

As a Strategy and Operations Lead, you'll lead and project-manage strategy projects/initiatives. You'll engage and coordinate with global, regional and local teams, and management. By working with sales teams, you'll use your analytical skills to develop a robust understanding of market opportunities/challenges, which you'll use to develop short- and long-term strategic initiatives. You'll provide holistic, local insights to influence global GCS strategy and roadmap. In addition, you will use regional expertise and stakeholder management skills to lead deployment of programs and sales pilots in-market, and advocate for the region.

Qualifications

Job responsibilities

• Identify high-impact strategic opportunities through data analytics and insights, and develop actionable plans to accelerate growth of GCS China business.
• Involve, align and manage relevant stakeholders across teams and markets to drive a successful implementation.
• Facilitate the communication process with executives across all levels. Build a network with sales teams members across all levels to capture seller and customer feedback and understand the opportunities and challenges.
• Lead deployment of global or regional sales programs/pilots in Greater China markets.
• Support annual business planning and resource management. Support sales teams through one-off troubleshooting, problem-solving, and training on sales program design.

Minimum qualifications

• Bachelor's degree or equivalent practical experience.
• 6 years of experience in management consulting, sales operations, business strategy, investment banking, venture capital, private equity, or corporate advisory.

Preferred qualifications

• 8 years of experience in management consulting, corporate strategy, or sales operations.
• Experience in engaging across APAC markets and cultures.
• Understanding of digital marketing and Google’s products and sales programs.
• Demonstrated problem-solving and analytical skills, ability to manage stakeholders across organizational boundaries, combined with business acumen.
• Excellent communication and presentation development skills, with the ability to take complex ambiguous topics and turn them into stories that spark an audience.

Work location: Marina Blvd/Sengkang Grand Mall

Workdays: 6 days per week

Working hours: 12 hours per day following the shopping mall operation hours

Monthly Salary: S$2,000 to 2,300

A reputable laundry/dry clean company is looking for a reliable and accountable customer service assistant (counter staff) to operate one of their outlets. You are responsible for the operation of the outlet.

Key Responsibilities:

1. Perform daily shop operations, including maintaining a tidy and clean shop environment during the opening and closing.
2. Respond to customer queries professionally and follow the job process stated in the Standard Operating Procedures (SOP).
3. Check all the receiving cleaning/dry cleaning items carefully and make necessary remarks.
4. Issue invoices, ensure all payments received are correct, and tally with POS.
5. Check customer’s receipts and prepare all wash/dry clean items accurately for the customer.
6. Input all customers’ details into the system to enable communication with customers as necessary.

Job Requirements:

1. Ability to read and write English and Chinese, as you must write the remarks correctly and communicate professionally with the team at the workshop and dynamic customers.
2. A minimum of 1 year relevant working experience or working in customer service is welcome to apply.
3. Available to work various shifts, including weekends.
4. Good interpersonal skills with a pleasant and confident way of greeting customers.
5. A friendly personality and meticulous working attitude.
6. Capability to work independently and pay attention to detail.
7. Willing to work/rotate between Marina Blvd and Sengkang Grand Mall.

Job Title: Patient Service Executive / Network Clinic Coordinator

Responsibilities:

· Support United Primary Care Network (PCN) recruitment, onboarding, and training of GP Partners.

· Promote GP engagement, attend to their enquiries and support them in Healthier SG (HSG) drive.

· Work closely with GPs for PCN and HSG enrolment of chronic and well patients

· Liaise with the service providers or GPs in arranging provision of ancillary services by PCN/HSG

· Support GPs in better integration and coordination with various social partners and institutions

· Provide administrative support to GPs on patient referral to community and social partners, such as Active Aging Centres (AAC), Day Care, Home Care services etc.

· Support the compliance of GP partners with audit requirements of the PCN program.

· Establish feedback management from MOH/AIC to GP partners and vice versa.

· Support the admin team in administering surveys and collating data for analysis and reporting.

· Share Clinic Performance Management to GP partners.

· Assist Nurse Counsellors to provide basic counselling to patients on their care plan compliance and lifestyle modification as required.

· Perform adhoc duties assigned by the Head of PCN.

Job Requirement:

· GCE O Level/ Diploma Holder/ Degree Holder.

· Relevant work experience in healthcare would be an added advantage.

· Ability to work as a team player and independently with minimal supervision.

· Meticulous and able to keep proper and timely documentation of HSG/PCN records, database and quality-related reports.

· Competent in MS Office, in particular MS Excel.

A Service Supervisor is responsible for leading the service team during each shift and ensuring that team members observe service, food hygiene and safety standards. Duties include planning and preparing the staff duty roster, providing on-the-job training for staff, overseeing reservations and assigning workstations. The Supervisor is also expected to resolve work-related problems in a positive and professional manner.

Jason Marine Group Limited is a Marine Communication Equipment and Service Provider based in Singapore, providing marine electronic equipment and marine communication integration solutions for offshore vessels arriving in Singapore or around the Asia region.

We are looking for a dedicated Service Technician/ Engineer (Marine) to be responsible for repair and maintenance of ship Navigation, Communication, Satcom, VSAT/TVRO, PAGA/PABX and GMDSS system. Reporting to the Head of Marine Electronics, and working closely with our business partners, he/she will be involved in the installation and testing of navigation and communications equipment on shipping vessels.

Responsibilities

• Involve in project for installation of marine electronics equipment.
• Liaise/co-ordinate with shipyard for related project.
• Assist in the repair works in the workshop.
• Brief business partners on various navigational/communication system setup.
• Provide technical support for business partners.
• Prepare reports on equipment to business partners.

Requirements

• Diploma / Degree in Electronics/Communication Engineering
• 1- 4 years of Marine Experience

SANDP1T is seeking a highly qualified Service Delivery Lead to join our team and work on projects that impact the lives of many. Our products, including Enterprise Login, Payment Gateways, and Training and Learning Management Systems, are used by over 1,000,000 users. We're looking for passionate professionals to grow and learn with us. If you have more experience, you may be considered for a senior role.

Job Overview

The Service Delivery Lead leads and supports programs and projects using different frameworks such as Agile, Hybrid, or Waterfall. They organize and facilitate meetings and events, gather business requirements from stakeholders, and prioritize change requests and bugs to optimize business value. They also remove any impediments for the project team, manage the risk plan and client expectations, and motivate the team to deliver the service according to schedule and quality.

The Service Delivery Lead is responsible for overseeing the entire service delivery life cycle from start to finish, including design, resource allocation, and software development. They also support the execution of test plans and bug fixes and work with different parties within the client organization to accelerate service delivery progress. They also key player in team development and responsible for holding teams accountable for their commitments and maintaining a good relationship with clients, users, and stakeholders. Additionally, they also work with the finance department on COC sign-off and payment milestones.

Good to have:

• Great organizational, planning, and problem-solving skills
• Great interpersonal skills, collaborating and team playing
• Excellent communication and presentation skills in English
• Excellent adapting way of working to environmental constraints
• Good analytical and listening skills
• Ability to translate business requirements into functional requirements
• Excellent understanding of how user centricity is incorporated into SDLC
• Excellent understanding of how product backlog, user stories, acceptance criteria and user flows fit within the development process
• Knowledge and use of Jira and Confluence
• PMI PMP or PRINCE2 certification preferred
• PMI Disciplined Agile / SCRUM certification is a plus

Should have:

• Experience delivering complex projects with multi-squad teams and timelines of up to 24 months.
• Experience working with Singapore Government agencies is preferred.
• Experience in bidding preparation and submission process.
• Experience orienting teams to deploying a service-oriented attitude in dispute situations.
• Experience in presenting to project sponsors and morale management of teams.
• Strong working knowledge of Jira, Confluence, and Microsoft Office tools,including Excel, PowerPoint, and Word.
• Experience in implementing project management tools, SmartSheet, Figma, and graph drawing is a plus; ability to maintain good documents and artifacts is crucial.

Personal traits:

• Resourceful, independent, and able to find creative solutions to problems even under pressure.
• Meticulous in approach, paying close attention to detail and ensuring high-quality work.
• Self-motivated, self-driven, and takes the initiative to take on new tasks and responsibilities.
• Empathetic towards others and able to communicate effectively to managestakeholders' expectations.
• Proven track record of being able to grow, learn, and take on more responsibilities over time.
• Bonus for being able to immerse in the company culture, understand the values and how things work, and adapt to thework environment.

Our Benefits:

• Competitive remuneration package
• Flexible work schedule and remote work options
• Career progression opportunities
• Medical Insurance Coverage
• Open & Transparent Culture with a flat hierarchy

How to Apply

Interested candidates, please send your resume at join.sandp1t.com.

Our Recruitment Process

As a Service Delivery Lead, if you submit your resume, it will be personally reviewed. Qualified candidates will be invited for an interview with the hiring manager. The interview will be an opportunity for us to discuss your experience and expertise in the field and will last for 30 minutes.

Based on the outcome of the interview, the hiring manager will decide if you are a suitable fit for the position. If that is the case, the HR team will reach out to you with an offer and provide next steps.

Application Mode

• Apply by Whatsapp +65 8522 9666

Reporting Structure: Section-in-charge

Job Responsibilities:

1. FOOD RUNNER

• Serve food and beverages to customers
• Accountable for the smooth running of designated area
• Ensure visual quality of all food and beverages items served is according to company’s standards
• Provide a courteous and professional service at all times
• Ensure that cleanliness and hygiene is followed throughout

2. DINING AREA

• Clearing of used soiled cutleries from diner’s table (cutlery collection)
• Arrange table settings of crockeries and cutleries according to company’s standards
• Cleaning duties at service area including:Cleaning of table, chairs sofa seats and baby chair

3. PRE-OPENING PREPARATION

• Perform a range of duties according to outlet’s specification, including:Wiping tables, setting up of tables and ensuring tables have the correct cutleries and table settings
  Preparing and topping up of condiments (e.g. ginger, vinegar, chili sauce)
  Topping up of beverages and preparing tea
  Assist in stock ordering
  Preparing ingredients, check dessert quantity and expiration in the morning to report to supervisor

4. WASHING

• Tidy up workstations, wash tea and ice buckets, water kettle, utensils, etc
• To perform daily, weekly and monthly cleaning routine according to outlet’s specification

Educational Qualification/ Experience / Skills and Competencies Requirements:

• Candidate must possess at least Diploma/Bachelor's Degree in any field

We are a Marine Communication Equipment and Service Provider based in Singapore, providing marine electronic equipment and marine communication integration solutions for offshore vessels arriving in Singapore or around the Asia region.

We are looking for a dedicated Service Engineer (Marine) to be responsible for repair and maintenance of ship Navigation, Communication, Satcom, VSAT/TVRO, PAGA/PABX and GMDSS system. Reporting to the Head of Marine Electronics, and working closely with our business partners, he/she will be involved in the installation and testing if navigation and communications equipment on shipping vessels.

Responsibilities

• Involve in project for installation of marine electronics equipment.
• Liaise/co-ordinate with shipyard for related project.
• Assist in the repair works in the workshop.
• Brief business partners on various navigational/communication system setup.
• Provide technical support for business partners.
• Prepare reports on equipment to business partners.

Requirements

• Diploma / Degree in Electronics/Communication Engineering
• 1- 4 years of Marine Experience

Wärtsilä is a world leader in marine technology and leading the industry's transformation towards a decarbonised and sustainable future. With the world’s widest portfolio and service network, we – Wärtsilians - deliver efficient, safe and sustainable integrated products and solutions to enhance the business of our customers. The opportunities presented through digitalisation and new technologies are offering a new era of shipping. Did you know that shipping is the world’s most efficient mode of transportation and that approximately 90% of world trade is carried by sea?

We want to change the course towards an interconnected and cleaner maritime future and are constantly on the lookout for future-oriented talent to join our team and to work towards enabling sustainable societies through innovation in technology and services - together. Are you ready to jump onboard?

We are looking for a Service Engineer, 2-stroke Services. This is a permanent opportunity, and its location is Singapore.

As a Service Engineer, 2-stroke Services, your responsibilities for the role include:

- Perform Field Service activities according to the work plan

- Perform mechanical/electrical and troubleshooting on 2-stroke engines and ancillary equipment

- Perform technical advisory for repair activities executed on customers' responsibility

- Commissioning of service products

- On-site team leading and managing of the assigned team and related activities during the work execution

- Interact with customers during the work execution

- Interacting with Field Services back office and Technical Services during work execution

- Perform internal and external progress status up-dates of the assigned work

- Ensure that the work is executed according to Wärtsilä Quality, Health, Safety, and Environmental guidelines and customer site procedures.

- Create the Service Work Reports

- Proactively consulting, advising, and promoting available Wärtsilä solutions and products to customer

To be successful in this role, we expect you to have:

- BSC Degree with 2-5 years of working experience in the related field

- Diploma in mechanical, and marine engineering with more than 5 years of working experience in the related field

- Excellent technical knowledge and problem-solving skills

- Good command of English, both written and oral

- Ability to work independently

- Willingness and flexibility to travel up to 80% of the time

- Ability to create internal and external work reports

- Ability to communicate and interact well with customers and other stakeholders

- Literacy in Information Management Applications/ Tools such as MS Office

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

This is Wärtsilä

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. Our team of 17,000 professionals, in more than 200 locations in 68 countries, shape the decarbonisation transformation of our industries across the globe. Read more on www.wartsila.com.

Contact & next steps

Does this sound like the job for you? If yes, we hope to hear from you before the application deadline by submitting your application through our careers portal. Are you still wondering if you should apply and would like to get something clarified? Please reach out to David Samuel, Talent Acquisition Specialist ([email protected]) with any questions related to this position.

#FSWSCareers

Patient Service Associates (PSA) provide frontline counter services to patients. PSA is to assist patients by checking patient’s service/order requirement, managing patient queues, handle basic enquiries (e.g. appointment booking) and to provide administrative support to medical technologists and radiographers.

Job Responsibilities:

• Responsible for reception of all appointment and walk-in patients at the Diagnostics counters
• Ensure 2 patients’ identifiers (NRIC & Name) are verified for all patients when handling patient registration electronically (i.e. EPIC, LIS, RIS, POS, BSS.) and verifying tests ordered by doctors.
• Accurate appointment scheduling / booking and registration for eligible mammogram patients via Breast Screen Singapore (BSS) portal
• Registration of mammogram patients are done accurately via BSS portal, including updating of patient particulars such as mailing address and contact number.
• Relevant instructions are communicated effectively to patients prior to their procedures/tests, chaperon patients to changing or counselling room where applicable.
• Handle enquiries and provide prompt and courteous service delivery to internal and external customers.
• Responsible for payment collection when assigned to cashier duties and ensure tally of end-of day sales with cash settlement and other transaction records.
• Ensure Medisave Authorization Forms (MAF) are filled in accurately with patients’ endorsement and approval, and all Medisave transactions are captured accurately in EASIPOS
• Accurate application of promotions and discount vouchers appropriately and to validate its utilization via EASIPOS
• Support administrative function to centre in-charge including but not limited to dispatching of lab and x-ray reports, proper record and documentation of courier services.
• Performing duties as assigned by reporting officer
• Meet customer service and quality KPI as determined by department
• Follow up and support reporting officer in handling patient relation issues
• Adhere to policy and standard operating procedure
• Accurate and meticulous in performing cashiering duty when assigned

Job Requirements:

• GCE “A”/ “O”/ “N” levels or Higher / NITEC qualification
• Service-oriented and patient-focused
• Proactive and resilient with the ability to work independently and in a team
• Ability to multi-task and work in a fast-paced environment
• Good writing, interpersonal and communication skills
• Aspire for service excellence and process improvements

Additional Information:

Working Hours : 42 hours/week (5.5 days work-week)

Working Location : NUHS Diagnostics Clinics (within National University Polyclinics at the Western region of Singapore)

Full Time & Part Time Service Crew

要会中文

职位描述：
• 补充餐巾、餐具和补充调味品等用品
• 协助客户订购
• 为顾客提供食品和饮料
• 顾客用餐完毕后清理桌子
• 熟悉POS及配送系统
• 履行开盘和关盘职责
• 洗碗

要求：
• 该职位需要 1 年相关工作经验
• 新加坡人/PR
• 会中文

全职工作:
• 薪资：每月 SGD 2,500 - SGD 2,800
• 每周工作6天（愿意在周末和公共假期工作）

兼职工作：
• 薪资：每小时 SGD 13 - SGD 15
• 最小每周做工2天（愿意在周末和公共假期工作）

Job Description:

• Replenish supplies such as serviette, table ware and refill condiments
• Assist with customer ordering
• Serve food and beverages to customers
• Clean tables after customers have finished dining
• Familiar with POS and food delivery system
• Perform opening and closing duties
• Dish-washing

Requirements:

• Working Hours 10AM - 9PM (2 hours break)
• 1 year of relevant work experience required for this role
• Singaporean/PR

Full Time Service Crew:
• Expected salary: $2,500 - $2,800 per month
• 6 days work week (Able to commit weekends and PH)

Part Time Service Crew:
• Expected salary: $13 - $15 per hour
• Min. 2 days per week (Able to commit weekends and PH)

Job Description:

• Work closely with the Residence Manager
• Provide good customer service and respond efficiently and tactfully to guests’ complaints, requests and enquiries
• Handle cashiering functions and adhere to the residence’s Standard Policies & Procedures
• Maintain good guest relations with in-house guests at all times
• Project a courteous and hospitable attitude at all times
• Provide guests with accurate information as requested regarding SR facilities, major city attractions and events
• Maintain an effective flow of communication with all personnel

Job Requirements:

• O-Level or equivalent
• Willing to perform rotating shifts
• Positive attitude with outgoing personality and good communication skills
• Experience in hospitality and knowledge of HMS will be advantageous

Job Description:

• Monitor department performance and report on key metrics.
• Supervise and train team members to maintain high standards.
• Oversee day-to-day operations and optimize workflows.
• Analyse business requirements and adapt to customer needs.
• Maintain a positive attitude and commitment to improvement.
• Communicate effectively with teammates and management.
• Ensure top-notch service delivery and operational excellence.
• Handle heavy equipment as required.

Requirements:

• Relevant experience in F&B supervision.
• Strong leadership and team management skills.
• Hands-on experience implementing operational processes.
• Excellent communication and interpersonal skills.
• Ability to thrive in a fast-paced environment.
• Organizational skills and attention to detail.
• Knowledge of health and safety regulations.
• Understanding of operational principles and policies.
• Demonstrated team leadership capabilities.

Candidate is expected to carry out Test Board Maintenance activities (Visual inspection, testing, framing, rework, washing, drying, packing etc)

Candidate is also expected to identify issues by recognizing data trends and to be able to read diagram and information from circuit.

Candidate must be driven and able to work independently and systematically to maintain delivery of excellent services.

Basic mechanical, electrical and programming knowledge is preferred to facilitate troubleshooting and root cause analysis.

Responsibilities and Duties

• Repair and maintenance of Test Board
• Maintain max passing yield results
• Test Board Maintenance activities (Perform socket replacement and testing)
• Identify Issues
• Reporting of service activities
• Management of spare socket inventory

Requirements

Service Engineer – Diploma in Engineering

Technical Specialist – Diploma in Engineering

Strong in hands-on, able to work independently with minimum supervision

Able to do soldering work on tiny component

Technical Specialist will assist Service Engineer in above duties. Diploma holders demonstrating good technical capabilities will be considered for Service Engineer

We are on an exciting track of change and looking for an individual to join us in our journey. You should have an excellent communication skills, work independently and have the initiative to solve problems on a daily basis.

We're looking for someone with experience in high-end retail or food and beverage, seeking an office job with regular hours, away from the long shifts typical in retail and F&B.

Roles & Responsibilities

Responsibilities

• Retail Outlets & Driver Management
  • Create, update and execute service SOP
  • Communicate and regularly monitor SOP compliance for all staffs
  • Visit outlets on a regular basis to check on compliance to SOP
  • Rostering of counter staffs
  • Review of Mystery Service Audit of counter staffs
  • Conduct mid year & year end performance reviews of counter staffs
• Customer Service Handling
  • Handle and resolve customer complaints and reviews from all channels
  • Handle and resolve staff service complaints
  • Key account management for top customers
• Manage and train customer service team in office
• Corporate Sales Management
  • Respond and provide quotations for corporate enquiries.
  • Coordinate and manage corporate order receiving process

Preferred Qualifications:

• Minimum 2 years of customer service experience in a office/retail setting will be preferred
• Technology savvy, able to type and respond to chat enquiries
• Educational Requirements: Diploma and above is preferred but not required

What’s in it for you?

Competitive allowance and benefits e.g. Laundry Discounts, Birthday Vouchers

14 Days Annual Leave

Working Hours

5.5 Working Days Per week

Mondays - Friday: 8am to 5pm

Saturdays: 8am to 12pm

Work Location: Toa Payoh Industrial Park

The Service Analyst managing Incidents is a Service Operations Specialist who is responsible to maintain high levels of service and ensuring all service recovery, protective mitigations, stakeholder communications and problem management activities are performed. He/She is responsible to drive both internal and external teams to ensure compliance to SLOs, SLAs, KPIs and metrics relating to service performance and operations performance.

He/She possesses strong analytical skills in the completion of service operations related activities and is responsible for tracking and analysing important reports covering service performance metrics and operations activities.

Roles & Responsibilities

• Lead high severity incidents/Command Centers and collaborates with multiple internal teams across disparate groups to restore services when major incidents occurs

• Manages high severity incident communications to all stakeholders and provide regular updates to management and stakeholders until incident closure

• Support and assist in high severity incidents and drive problem management meetings, gather required experts to perform root cause analysis for problem resolution

• Drives internal and 3rd party service provider / vendor review meetings covering performance, service improvements, quality and processes

• Track and ensure compliance to SLAs, KPIs and metrics relating to service performance and operations performance

• Ensure all operational support material is complete and all process comply within internal security and technology standards

• Prepare and deliver status updates / report to management

• Log and track problem tickets relating to S1/S2 or high impact issues

• Maintain processes, templates and SOP, website and information related to incident and problem management

• Assist senior leaders in disaster recovery planning and activities

Requirements / Qualifications

• Bachelor’s degree or Diploma in computer science or other highly technical, scientific discipline

• 5-10 yrs of Technical / Application Support or Incident / Problem management experience

• Proven experience of working efficiently in a cross functional team

• ITIL v3/v4 certification and strong service oriented experience / background

• Knowledge and understanding of IT industry environment and business needs Strong competency in IT technologies covering operating systems, databases technologies, networking, server, load balancing and/or application related domains covering healthcare and healthcare related industries

• Ability to establish and manage processes and practices through collaboration and the understanding of business

• Ability to adapt to a fast-changing environment and work under a fast-paced and dynamic environment.

Position Summary / Project Description

The project is for administration of grants and financial assistance schemes with integration with multiple source of truth system. The application IT enable the verification of grant applications and dispense monthly payouts to recipients (member of public) as per their eligibility.

The Domain Specialist is responsible to maintain high levels of service and ensuring all IT operations activities are performed. The candidate is a subject matter expert in technology and/or business domain. This candidate is responsible to drive both internal and external teams in the resolution of problems or resiliency related actions.

He/She possesses strong analytical skills in the completion of service operations related activities and is responsible for tracking and analysing important reports covering service performance metrics and operations activities.

Roles & Responsiblities:

• Drives internal and 3rd party service provider / vendor review meetings covering performance, service improvements, quality and processes

• Assist as Subject Matter Expert and Drive organizational capability to effectively apply service operations and maintenance framework

• Troubleshoot and resolution of service health issues and bring relevant parties to resolve impediments impacting service performance

• Assist in blueprints for operational support material for disciplines of applications are concise and complete; covering (internal security and technology standards)

• Organise system activities including planned maintenance events, system backup processes and disaster recovery drills

• Provide guidance to the team to ensure the best support and best standarization of approaches possible for systems availability

• Support and assist in high severity incidents and drive problem management meetings

• Collaborate with multiple internal teams across disparate groups to restore services when incidents occurred, gather required experts to perform root cause analysis for problem resolution

• Assist senior leaders in disaster recovery planning and activities

Requirements / Qualifications:

• Bachelor’s degree in computer science or other highly technical, scientific discipline

• 5-10 yrs of Technical / Application Support experience

• Proven client engagement experience / vendor management experience

• Proven experience of working efficiently in a cross functional team

• ITIL v3/v4 certification and strong service oriented experience / background preferred

• Knowledge and understanding of IT industry environment and business needs Strong competency in IT technologies covering operating systems, databases technologies, networking, server, load balancing and/or application related domains covering healthcare and healthcare related industries

• Ability to establish and manage processes and practices through collaboration and the understanding of business

To provide reactive preventive maintenance, installation, commisioning and validation service to highly specified sterilization and disinfection equipment.

Duties and Responsibilities:

• Provide preventive maintenance and repair service at customer locations in accordance with Company’s established procedures, techniques, tools, test equipment and replacement parts.
• Installation, commissioning, calibration testing and validation of relevant equipment at customer locations according to Getinge’s protocol.
• Implementing Field Corrective Actions.
• Handling administrative work associated with service delivery.
• Responding to customers’ complaints and providing support for corrective maintenance.
• Meeting key KPIs assigned to you as an individual and of Service department.
• Establish and maintain a professional working relationship with customers and co-workers through teamwork.
• Sharing of knowledge and provide advice to clients and their staff as well as all end-users, on the proper operation and usage of the equipment.

Requirements:

• Candidates with ITE and/or Diploma in Mechanical or Electrical Engineering, Biomed Engineering, or equivalent medical device related educational background are welcome to apply.
• New or more than 1 year of hands-on related experience in medical equipment installation and maintenance.
• Hard working, team player, independent, hands-on, customer oriented and good attitude
• Good presentation and interpersonal skills
• Fluent in both verbal and written English
• Perform all other duties assigned by the Company/ and or Manager

Responsibilities:

• To manage daily priorities such as incoming enquiries via phone or email
• To prepare quotations, ITQ / RFQ and supporting documents for submission
• To acknowledge PO and order processing (SO) in the SAP system
• To maintain equipment database, SAP warranty record (both SAP and excel database)
• To maintain pressure vessel database, monitor inspection due date and follow up with customer.
• To liaise with sub-contractor for pressure vessel inspection arrangement
• To generate weekly / monthly reports to assist management team in reaching their sales goals (Eg: Commissioning List, weekly; Service team sales report, weekly)
• To liaise / conduct weekly service sales meeting
• To perform various ad hoc duties and provide administrative support as assigned

Requirements:

• Candidate must possess at least a professional certificate, Diploma, Advanced/Higher/Graduate Diploma
• Customer oriented
• Organized, good coordination & follow-up skills
• Competent in MS Office (Excel, Word, etc.)
• Excellent interpersonal & communication skills
• Entry level are welcomed to apply, as training will be provided