Total 615 customer service manager job vacancies in CAA-Changi Airport Terminal 2

The successful candidate will join the finance department in Engineering division in SIA.

Key Responsibilities

• Timely payment of Engineering Division account payables, receivables, fixed costs forecasting, budgeting & control
• Passenger and Freighter Aircraft Variable Costs Forecasting and Budgeting, and Capital Expenditure Forecasting, Budgeting & Control
• Asset Accounting (Spares, Capitalised Maintenance costs)
• Perform month end closing, prepare monthly schedules, timely and accurate accrual of expenses for the purpose of monthly reporting.
• Freight Invoice Verification and monitoring and clearance of suspense accounts
• Withholding Tax Reporting and Interested Party Transaction (IPT) Coordinator
• Scribe of Finance Meetings
• System enhancement/ implementation

Requirements

• Degree in Accounting or Commerce or Business Administration.
• Meticulous.
• Good interpersonal skills.
• Good analytical skills.
• Effective communications and problem solving skills.
• Project management skills.
• Must be a team player.

Key Responsibilities

Performs standard Tier I procedures including wafer measurement.

Performs preventative maintenance and wet cleans independently. Assists senior engineers with corrective maintenance as needed.

Disassembles, cleans and rebuilds kits as part of kit management quality.

Learns and applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers.

Able to diagnose and resolve basic technical problems.

Strives to perform BKM’s. Uses knowledge management systems. Follows all IP guidelines.

Has the ability to represent Applied Materials to the customer. Uses good customer service skills at all times while maintaining a professional demeanor. Displays respect for the customer by maintaining a neat and orderly work area. Demonstrates a positive attitude in less than optimal customer situations.

Complies with all safety procedures and consistently demonstrates safety as a value.

Other Requirements: This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Functional Knowledge

• Has developed analytical skills and application of scientific methods to perform a variety of activities

Business Expertise

• Has good understanding of how the team integrates with others

Leadership

• Has no supervisory responsibilities

Problem Solving

• Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established operating procedures and/or scientific methods

​

Impact

• Impacts the quality of own work

Interpersonal Skills

• Uses communication skills to exchange of information

Client Service Specialist

The Job:

As a Client Service Specialist, you’ll be responsible for the review of material flow parameters and recommend appropriate levels to support business and customer requirements. He/She will lead new customer integration by coordinating internally with cross functional teams and externally with business partners. Assisting the Client Service Manager, he/ she shall manage the day-to-day inventory coordination in high volume, fast-paced healthcare distribution environment while ensuring compliance with established procedures.

Responsibilities

· Develop and foster strong relationship with key account.

· Serve as the key liaison person between client and internal departments on request and issue resolution.

· Take ownership of key account’s new program implementation. Engage in initiative and project discussion. Lead and monitor implementation progress.

· Manage, monitor and control stockholding. Prepare stockholding and indent reports for monthly reviews.

· Support monthly KPI metrics and perform root cause analysis to improve metrics & performance, timely submission of internal and external reporting, as well as, present operational KPI.

· Manage Replenishment and inbound Inventory in line with the forecast or indent, commercial and stock holding requirements.

· Review materials forecast and execute Supply Plan, analyses Key Planning Parameters to achieve a balance between Inventory and Forecast.

· Analyse Forecast Variance and identify strategies to improve the Forecasting process to minimize the variance.

· Analyse the variance of demand and supply, pro-actively monitor the fulfillment gaps, drive investigation of root cause and recovery plan

· Establish appropriate safety stock level meeting required service levels.

· Drives continuous improvement initiatives to meet inventory goals

· Reviews slow moving items, block inventories according to Excess and Obsolescence Policy.

· Effectively use ERP system to manage high number of material SKUs.

· Review work processes and initiate process improvement plans.

Requirement:

· Degree in Business / Operations Mgmt / Supply Chain Mgmt / Industrial Engr or related discipline.

· Preferably 2 years relevant experience in key account management, logistics, warehousing, pharmaceutical or distribution industry.

· Strong analytical, problem-solving, communication and process mapping skills.

· Working knowledge of SAP system and proficient in Microsoft® Office tools and related software.

· Fresh graduates are welcome to apply.

Job Description

Key Responsibilities

Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales.

Manages start ups in terms of time and cost requirements. Manages local inventories and RMA procedure. Maintains DSO according to goal. Manages systems start up and warranty cost under reserve.

Ensures customer satisfaction with Company service and system performance.

Interviews, hires, and trains customer engineers as necessary to support regional business.

Ensures employee satisfaction through:

- communication of business progress and all related action.

- setting goals and controlling achievements.

- establishing training and career development plans.

Ensures the appropriate safety practices among customer engineers. Develop CE skills. Spots and develops managerial/other specialist talent. Ensures employee satisfaction through:

Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service. Reports in a timely and accurate manner as required.

Achieves guaranteed up time and other parameters as sold to customers.

Promotes quality improvement processes to:

- reduce cycle time

- drive continuous improvement of technical performance

- empower the work force

Functional Knowledge

• Demonstrates in-depth understanding of concepts, theories and principles in own job family and basic knowledge of other related job families

Business Expertise

• Applies understanding of the industry and how own area contributes to the achievement of objectives

Leadership

• Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges

Problem Solving

• Identifies and resolves technical, operational and organizational problems

Impact

• Impacts the level of service and the team’s ability to meet quality, volume, and timeliness objectives
• Guided by policies and resource requirements within business unit, department or sub-function

Interpersonal Skills

• Guides, influences and persuades others internally in related areas or externally

Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

Highlights:

• 5-day work week
• Competitive compensation and benefits
• Group medical insurance
• Professional development opportunities
• Overseas job posting and training opportunities

Job Description:

• Drive assigned area/stores sales and profitability, proactively analyze the performance monitor business metrics such as sales, average purchase, productivity, etc
• Propose and implement in-store strategy and improvement actions, and lead team to achieve monthly sales target
• Ensure that store administration duties are completed under Goelia's business operation company standard
• Arrange in-store display according to company standards
• Ensure store compliance with health and safety regulations
• Ensure exemplary customer service standards are achieved and maintained by sales associates
• Ensure goods are managed according to standards
• Responsible for daily operaitons such as inventory delivery, repleshment, and cash
• Ensure timely and accurate sales records and be responsible for store accounts
• Ensure the development of staff potential by leading team trainings and motivating the team
• Ensure a healthy staff retention rate by managing team members' performance, work schedules and turnover

Responsible for the Technical Department, providing leadership to existing technical team (consists of 1 technical supervisor and several technicians) by ensuring the entire plant laundry machinery, utilities equipment, premises and facilities are maintained at optimum level so that operations could carry out smoothly, efficiently and effectively.

KEY RESPONSIBILITIES

• To ensure all maintenance operations adhere to the applicable statutory legislations and regulation, also responsible for all the technical staff to work in a safe and healthy environment.
• To manage plant technical maintenance activities, technical staff planning, deployment and improve productivity of the technical operations.
• To ensure the life span of all equipment, system and structure can be prolonged with minimum disruption and operating costs.
• To prepare and manage annual technical operational budget
• To take charge of workplace safety & health
• To maintain ISO as well as bizSAFE certification
• To lead and supervise Procurement and Information Technology (IT)
• To take up projects or committees as and when assigned by the Management.

KEY REQUIREMENTS

• Degree / Diploma in relevant discipline such as in M&E, Industrial & System Engineering.
• Relevant working experience preferred.
• Good knowledge of Microsoft Office software.
• Able to work independently and results-orientated.
• Possess ability to lead and motivate a team include managing conflicts.

Has developed proficiency in a range of processes or procedures through job-related training and considerable on-the-job experience. Completes a variety of atypical assignments, as needed. Works within defined processes and procedures or methodologies and may help determine the appropriate approach for new assignments. Completes work with a limited degree of supervision. Likely to act as an informal resource for colleagues with less experience.

Key Responsibilities

Assists in planning the daily work schedule within assigned territory to ensure completion of Preventive Maintenance and remedial maintenance.

Uses escalation policies as required to keep management informed of down situations.

Verifies and approves the operational quality of system equipment. Performs daily, weekly, monthly, quarterly, biannual, and annual periodic maintenance on systems within established time frames. Also performs wet cleans as required. Instructs customers in the operation and maintenance of systems. Troubleshoots and corrects process variations on systems partially with assistance from senior engineers.

Assumes responsibility for complete customer satisfaction within assigned accounts. Assists in planning, communicating, and co-ordinating support plans with customer management.

Performs start-up, warranty, paid service, and service contract activities. Performs TIER II start-ups within established time frames. Assists on TIER III start-ups. Provides technical assistance to less experienced Applied personnel. Uses training and experience to identify some process related system problems.

Serves as the Company liaison with the customer's front line management on administrative and technical matters for assigned projects. Assists in the preparation of and participates in customer meetings.

Develops and implements plans to increase productivity. Tracks equipment performance and plan uptime improvement. Has a working knowledge of Statistical Process Control. Utilises Quality Improvement Process methods and terminology.

Plans and executes support activities on a wide range of Applied Materials' systems. May need technical assistance in performance of daily responsibilities.

Functional Knowledge

• Has developed proficiency in a range of analytical processes or procedures to carry out assigned tasks

Business Expertise

• Has a good understanding of how the team integrates with others to achieve objectives

Leadership

• May provide informal guidance and support to more junior team members

Problem Solving

• Provides solutions to problems in situations that are atypical or infrequently occurring based on existing precedents or procedures

Impact

• Impacts the quality of own work and its contribution to the team

Interpersonal Skills

• Uses communication skills to regularly exchange information

Qualifications

Education

• Associate's Degree
• 4 - 7 Years of Experience

Work location: Changi Airport

Type of employment: full-time, roster based on Vietnam Airlines’ flight schedule. Immediate work commencement

SGD 2,500 - SGD 3,000

Your primary duties include:

· Coordinating and supervising the passenger's check-in process provided by our Ground Handling Agent;

· Service desk activities such as standby, offload, upgrade, and the handling of flight disruption under the Station Manager's direction;

· Pre-flight, and post-flight checks, and reports on the airline's CRS/DCS and other internal systems

· Acting and/or forwarding passengers' claims/complaints to the Sales & Service team

· Invoice checking, including those for lounge each month

· Other tasks assigned by Station Manager.

Our successful candidate must have full work right in Singapore and meet the below minimum requirements:

· The requirement for an Airport Security Identification Card issued by Changi Airport;

· Proven interpersonal and strong customer service skills, professional appearance, cooperative attitude, flexibility in terms of scheduling with work experience in airline’s passenger and flight service an advantage

· Working knowledge of the airline's DCS, GDS & CRS with Sabre is an advantage

(Only shortlisted applicants will be contacted for an interview)

Job Description

Key Responsibilities

1. Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales.
2. Manages start ups in terms of time and cost requirements. Manages local inventories and RMA procedure. Maintains DSO according to goal. Manages systems start up and warranty cost under reserve.
3. Ensures customer satisfaction with Company service and system performance.
4. Interviews, hires, and trains customer engineers as necessary to support regional business.
5. Ensures employee satisfaction through:- communication of business progress and all related action.- setting goals and controlling achievements.- establishing training and career development plans.Ensures the appropriate safety practices among customer engineers. Develop CE skills. Spots and develops managerial/other specialist talent. Ensures employee satisfaction through:
6. Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service. Reports in a timely and accurate manner as required.
7. Achieves guaranteed up time and other parameters as sold to customers.
8. Promotes quality improvement processes to:- reduce cycle time- drive continuous improvement of technical performance- empower the work force

Functional Knowledge

• Demonstrates in-depth understanding of concepts, theories and principles in own job family and basic knowledge of other related job families

Business Expertise

• Applies understanding of the industry and how own area contributes to the achievement of objectives

Leadership

• Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges

Problem Solving

• Identifies and resolves technical, operational and organizational problems

Impact

• Impacts the level of service and the team’s ability to meet quality, volume, and timeliness objectives
• Guided by policies and resource requirements within business unit, department or sub-function

Interpersonal Skills

• Guides, influences and persuades others internally in related areas or externally

Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

Job Responsibilities

• Effectively managing and developing of new state based key accounts
• Work with Regional Key Account Manager/Sales Manager and the Sales team on all key account related matters
• Build strong rapport with key account customers and its stakeholders to ensure successful execution of sales and activities
• Achieve the assigned and agreed KPIs
• Responsibilities include, but not limited to, timely preparation, handling and submitting of tenders based on information obtained from site inspection/survey and configuration of truck specifications based on tender requirements
• Plan and execute business development strategies in expanding the existing key accounts list
• Effectively managing and developing of Singapore based key accounts
• Establish and continuous update a development plan for selected key accounts
• Be conversant and knowledgeable on all existing and forthcoming Linde equipment specifications, features, functions, benefits and unique selling points
• Diligently communicate with stakeholders across departments in a formal manner and participate in meetings where required
• Provide point of contact for designated existing customers and targeted new potential customers
• Minute monthly / quarterly meetings with allocated customers and promptly updating of minutes into CRM system
• Follow-up on all sales and profitability opportunities till closing
• Weekly/monthly reporting of account activities/forecasting in achieving revenue targets
• Comply with company policies and uphold company values
• Any other adhoc duties as required

Job Requirements

• Min 2 years of relevant experience
• Experience in handling tender documents
• Hands on experience in using CRM system
• Highly dependable and able to work independently
• Teamplayer is a MUST
• Self-motivated and results oriented
• Have excellent communication skills
• Willing to work at Loyang Way area

Job Descriptions

• Coordinating and attending to all guest service operations and information requests from guests
• Greet, receive and bid farewell to guests at the front reception counter.
• Collect payment from guests at the front reception counter before letting them enter the lounge.
• Assist customers with their internet access requirements.
• Arrange shower facility for customers.
• Carry out regular checks of all areas of the lounge, such as the food counter, shower room, toilet, and internet area to ensure cleanliness and tidiness at all times and the functionality of all facilities.
• Maintain the customer satisfaction level to Company’s target(s) set from time to time and conduct continual improvement to achieve the highest customer satisfaction level.
• Assist in handling ad hoc projects as assigned

Requirements

• Relevant experiences in hotel or hospitality are an advantage
• Outgoing, presentable with good interpersonal and communication skills
• Able to work independently and under pressure
• Excellent command of spoken and written English
• Required to perform shift work (Morning, Afternoon, and Night)
• Will be required to work on weekends, Public Holidays with long-standing hours

Responsibilities:

• Prepare and evaluate equipment to be used in on-site troubleshooting and analysis
• Review work order and related documentation to determine tasks to be performed in the troubleshooting assignment
• Discuss assignment with internal technical representatives and customer’s representative to understand the nature of the problem and ensure that the product was properly assembled according to specifications
• Assist with coordinating the installation of hardware as required
• Test mechanical and electrical components, using the appropriate tools, and replace faulty components as necessary
• Track and trend on-site problem detection and resolution
• May train customer’s staff as required
• Make technical recommendations on product improvement, reliability and troubleshooting techniques and tools based on product performance
• Work closely with senior engineers on the resolution of the more complex and difficult problems in the field
• Train lower level technicians
• Monitor processes and assemblies for product Design for Manufacturability (DFM) issues and drive feedback through appropriate channels
• All employees are responsible for the Quality of their work to ensure BEI meets, or exceeds Customer Satisfaction

Requirements:

• Nitec/ Higher Nitec in Engineering with 1 -2 years of relevant experience. Fresh Graduates are welcome to apply
• Diploma in Engineering with few years of relevant experience will be considered for Engineer position

We are on the lookout for like-minded team players to join our unique restaurant at Jewel Changi Airport!

A Bornean themed restaurant - first in Singapore - that offers creative Bornean cuisine and cocktails by a lively team.

ROLES AND RESPONSIBILITIES:

- Greet customers at the door and arrange seating.

- Take orders and make recommendations for food.

- Serve food and beverages in a positive and courteous manner.

- Performs cashiering duties when required.

- Perform daily operational tasks such as restocking, opening, closing, cleaning and other support duties as instructed by Supervisor.

- Ensure consistency in delivering high-quality service.

- Practice food hygiene, workplace cleanliness and equipment safety handling.

- Perform any other ad-hoc duties as assigned by company

REQUIREMENTS:

- No experience required.

- Experience, knowledge and ability to work in a restaurant are a bonus.

- Good command in English.

- Self-discipline and hardworking.

- Able to align with company's vision and direction.

- Responsible and trustworthy.

- Proactive team player.

- Pleasant personality and good attitude.

Please whatsapp Emily at +6010-9696389 to submit your interest.

Key Responsibilities:

• Manages Business Management team for multiple customers and/or regions. Primary interface between sales and BU.
• Responsible to forecast, and deliver to booking, revenue and gross margin commits.
• Formulates, integrates, and coordinates division strategy for assigned account(s) and/or region(s) to achieve specific Market Share (%). Jointly owns product Single Page Strategy with Sales.
• Understands customer roadmaps and HVPs. Helps translate into product development priorities. Positions division products within assigned accounts/regions in line with customer specifications and product technical capabilities. Contributes competitive intelligence to red teams. Contributes to Large Order committee - by providing pricing margin and scorecard details.
• Team owns purchase and config spec responses. Resolves disconnects between customer, field and BU Technology stakeholders to close hardware and process specifications (RFQs).
• Team gathers data and recommends pricing structure of products and partners with Sales for order closure. Develops pricing strategy to introduce product enhancements to increase margin.
• Team qualifies, schedules, and coordinates demos, visits, and customer meetings. Guides content and/or presents level 1/2 technical presentations to customers
• Manages and develops employees and multiple projects/ programs for the Business Mgmt. organization

Functional Knowledge

• Demonstrates comprehensive understanding of concepts and principles within own job family and knowledge of other related job families

Business Expertise

• Applies in-depth understanding of how own discipline integrates within the segment/function

Leadership

• Manages multiple related teams, sets organizational priorities and allocates resources

Problem Solving

• Identifies and resolves complex technical, operational and organizational problems

Impact

• Impacts the business results of a team or area by supporting and funding of projects, products, services and/or technologies and developing policies and plans
• Guided by business unit, department or sub-functional business plans

Interpersonal Skills

• Influences others internally and externally, including senior management

Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

Key Responsibilities

Assists in planning the daily work schedule within assigned territory to ensure completion of Preventive Maintenance and remedial maintenance.

Uses escalation policies as required to keep management informed of down situations.

Verifies and approves the operational quality of system equipment. Performs daily, weekly, monthly, quarterly, biannual, and annual periodic maintenance on systems within established time frames. Also performs wet cleans as required. Instructs customers in the operation and maintenance of systems. Troubleshoots and corrects process variations on systems partially with assistance from senior engineers.

Assumes responsibility for complete customer satisfaction within assigned accounts. Assists in planning, communicating, and co-ordinating support plans with customer management.

Performs start-up, warranty, paid service, and service contract activities. Performs TIER II start-ups within established time frames. Assists on TIER III start-ups. Provides technical assistance to less experienced Applied personnel. Uses training and experience to identify some process related system problems.

Serves as the Company liaison with the customer's front line management on administrative and technical matters for assigned projects. Assists in the preparation of and participates in customer meetings.

Develops and implements plans to increase productivity. Tracks equipment performance and plan uptime improvement. Has a working knowledge of Statistical Process Control. Utilises Quality Improvement Process methods and terminology.

Plans and executes support activities on a wide range of Applied Materials' systems. May need technical assistance in performance of daily responsibilities.

Other Requirements: This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Functional Knowledge

• Has developed proficiency in a range of analytical processes or procedures to carry out assigned tasks

Business Expertise

• Has a good understanding of how the team integrates with others to achieve objectives

Leadership

• May provide informal guidance and support to more junior team members

Problem Solving

• Provides solutions to problems in situations that are atypical or infrequently occurring based on existing precedents or procedures

Impact

• Impacts the quality of own work and its contribution to the team

Interpersonal Skills

• Uses communication skills to regularly exchange information

Key Responsibilities

1. Will prepare project plan and coordinates the attainment of project deliverables from planning to implementation. Maintains matrix for process improvements
2. Will drive project deliverables and task details by through the use reports, tracking charts and, checklists.
3. Aligns the activities of resources internal to the business unit to achieve on-time and within budget performance objectives for the project.
4. Monitors, and reports to the business unit on project's cost performance.
5. Will participate on intra business unit design teams to complete projects. Will contribute to the team's technical development in the pursuit of the team's project goals.
6. Will research causes to project obstacles and assist in implementing solutions for resolution.

Functional Knowledge

• Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines

Business Expertise

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

Leadership

• Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements

Problem Solving

• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information

Impact

• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies

Interpersonal Skills

• Explains difficult or sensitive information; works to build consensus

Job Description

Key Responsibilities

• Forecasts and communicates engineering, materials, and manufacturing requirements to suppliers. Provides input to outsourcing decisions by performing make versus buy analysis. Coordinates demand signals through MRP to minimize inventory exposure.
• Forms Materials Core Team and coordinates product development process deliverables through matrix management of buyers, planners, and production control. Collaborates with engineering team to interpret engineering requirements.
• Under some supervision, creates, releases and updates new project materials strategy.
• Sourcing: Assists in supplier price and delivery negotiations; under direct supervision may negotiate contracts as necessary. Utilizes the preferred supplier selection and assessment process when selecting suppliers. Completes supplier risk assessment on critical and unique parts. Monitors supplier performance (delivery, quality, cost).
• Materials: Coordinates activities around source selection, specification creation and price negotiation with appropriate team members.
• Executes commercialization (transition) materials plan).
• Manages materials change control process. Meets cost objectives and resolves quality issues. Generates and publishes Key Process Indicators . Tracks total landed costs targets.
• Works with engineering to identify preliminary critical parts, long-lead parts and inspection requirements. Assists in developing supplier and commodity road maps to engineering. Utilizes value analysis on build-to-print components in support of Should Cost analysis.
• Actively mediates and partners with quality and engineering teams to resolve supplier quality issues for assigned product groups. Escalate issues to Commodity Business Managers when necessary.

Functional Knowledge

• Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines

Business Expertise

• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

Leadership

• Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements

Problem Solving

• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information

Impact

• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies

Interpersonal Skills

• Explains difficult or sensitive information; works to build consensus

Key Responsibilities

Performs standard Tier I procedures including wafer measurement.

Performs preventative maintenance and wet cleans independently. Assists senior engineers with corrective maintenance as needed.

Disassembles, cleans and rebuilds kits as part of kit management quality.

Learns and applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers.

Able to diagnose and resolve basic technical problems.

Strives to perform BKM’s. Uses knowledge management systems. Follows all IP guidelines.

Has the ability to represent Applied Materials to the customer. Uses good customer service skills at all times while maintaining a professional demeanor. Displays respect for the customer by maintaining a neat and orderly work area. Demonstrates a positive attitude in less than optimal customer situations.

Complies with all safety procedures and consistently demonstrates safety as a value.

Other Requirements: This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Functional Knowledge

• Has developed analytical skills and application of scientific methods to perform a variety of activities

Business Expertise

• Has good understanding of how the team integrates with others

Leadership

• Has no supervisory responsibilities

Problem Solving

• Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established operating procedures and/or scientific methods

​

Impact

• Impacts the quality of own work

Interpersonal Skills

• Uses communication skills to exchange of information

We are looking for a motivated individual with a passion for the aviation industry and a keen interest in the spearheading the digital transformation efforts of Changi Airport Group (CAG). You will be driving the development of our consumer applications that will transform our business and bring customer experience to greater heights. You are likely to possess a sharp business mind and a proven ability to project manage the delivery of high-quality technical solutions that drive key business strategies. You will guide functional development teams, both within and outside of CAG, through all phases of the product development process, from discovery, through development, to product launch.

Job Responsibilities
• Assist the product management leads to identify project milestones, align requirements, identify risks and coordinate resources
• Managing project progress and adapting to changes as required
• Ensuring that projects are delivered in accordance with agreed timelines and resources
• Managing relationships with internal development teams, stakeholders and external vendors
• Overseeing all incoming and outgoing project documentation
• Managing project costs, including procurement activities
• Participation in tender process (eg design, submission and review) where necessary
• Participation in internal data protection risk assessments and developing risk mitigation plans
• Working with product owners to conducting project reviews and creating reports for management reviews
• Working with various tech and business teams to optimise and improve processes and overall approach where necessary

Job Requirements

• Degree in Business / Data Analytics / Economics / Information Technology / Information Systems / Computer Science or a related field preferred
• Have at least 4-6 years of digital project management experience using Agile methodology (SCRUM preferred)
• Experience in managing Adobe Experience Manager-based portal rollouts and maintenance, good understanding of all AEM building blocks including templates, components and dialogs is highly preferred (*please elaborate on your experience with AEM if you have*)
• Strong organisation and stakeholder management skills
• Proven track record in managing medium to large-scale digital project deliveries
• Ability to solve problems creatively and effectively
• Results and customer oriented
• A good team player that is resourceful and able to work independently
• Ability to multi-task and thrive in a dynamic and fast paced environment
• Motivated and driven, with a curiosity and openness to constantly look for new solutions and ways of working to tackle new challenges
• Excellent written and verbal communication skills.
• Able to communicate with both technical and non-technical audiences

An exciting opportunity is waiting for you in the newly set up Digital Factory, who will spearhead the digital transformation efforts of Changi Airport Group. You will be working on digital applications and projects that will transform our business and bring customer experience to greater heights. You will be working in agile squads with fellow enthusiasts, re-imagining how we serve our connected customers. As a digital disrupter, you’ll recreate and redefine our business to generate lasting competitive advantage, focusing on building the applications for Changi Airport. You will be responsible for the below areas:

• Coach scrum teams to define Minimum Viable Products’ objectives and scope, develop project plans and track project deadlines.
• Collaborate with Product Owners to create and maintain product backlog
• Work closely with the Solutions Architect to develop the technical requirements and ensure scrum teams deliver scalable and re-usable solutions.
• Conduct agile ceremonies, including sprint planning, demos, retrospectives and daily stand ups
• Coach scrum teams both individually and as a team to realize their potential and achieve project vision
• Work with Program Managers to identify pitfalls and address project impediments
• Support Product Owners to provide updates to Senior Management on project deliverables
• Foster an agile culture in Changi, including assisting / giving training / brownbag sharing to wider CAG staff on agile methodology

Job Requirements
• A bachelor’s degree in a relevant computer science, information technology or related fields
• At least 5 - 6 years of experience in delivering agile projects (planning, execution and team management) in the context of Software Engineering
• Extensive work experience as Scrum Master, with in-depth knowledge on agile tools (eg Jira, Confluence)
• 1 or more of the following certifications:
• Certified Scrum Professional
• SAFe Program Consultant, LeSS or Lean Methodologies
• Familiar with AWS components and services
• Passionate about helping teams grow and develop agile mindset
• Possess outstanding analytical, stakeholder influencing and cross-functional collaboration skills, including collaboration with internal teams and external vendors
• Excellent communication (written and oral) and interpersonal skills

Has developed proficiency in a range of processes or procedures through job-related training and considerable on-the-job experience. Completes a variety of atypical assignments, as needed. Works within defined processes and procedures or methodologies and may help determine the appropriate approach for new assignments. Completes work with a limited degree of supervision. Likely to act as an informal resource for colleagues with less experience.

Key Responsibilities

Assists in planning the daily work schedule within assigned territory to ensure completion of Preventive Maintenance and remedial maintenance.

Uses escalation policies as required to keep management informed of down situations.

Verifies and approves the operational quality of system equipment. Performs daily, weekly, monthly, quarterly, biannual, and annual periodic maintenance on systems within established time frames. Also performs wet cleans as required. Instructs customers in the operation and maintenance of systems. Troubleshoots and corrects process variations on systems partially with assistance from senior engineers.

Assumes responsibility for complete customer satisfaction within assigned accounts. Assists in planning, communicating, and co-ordinating support plans with customer management.

Performs start-up, warranty, paid service, and service contract activities. Performs TIER II start-ups within established time frames. Assists on TIER III start-ups. Provides technical assistance to less experienced Applied personnel. Uses training and experience to identify some process related system problems.

Serves as the Company liaison with the customer's front line management on administrative and technical matters for assigned projects. Assists in the preparation of and participates in customer meetings.

Develops and implements plans to increase productivity. Tracks equipment performance and plan uptime improvement. Has a working knowledge of Statistical Process Control. Utilises Quality Improvement Process methods and terminology.

Plans and executes support activities on a wide range of Applied Materials' systems. May need technical assistance in performance of daily responsibilities.

Functional Knowledge

• Has developed proficiency in a range of analytical processes or procedures to carry out assigned tasks

Business Expertise

• Has a good understanding of how the team integrates with others to achieve objectives

Leadership

• May provide informal guidance and support to more junior team members

Problem Solving

• Provides solutions to problems in situations that are atypical or infrequently occurring based on existing precedents or procedures

Impact

• Impacts the quality of own work and its contribution to the team

Interpersonal Skills

• Uses communication skills to regularly exchange information

Qualifications

Education

• Associate's Degree
• 4 - 7 Years of Experience

Primary Responsibilities:

• Lead matrixed operational team of New Product Manufacturing Engineers, Material Project Managers, DFX Engineers, Manufacturing Engineers, Supplier Engineering, Procurement, and Manufacturing Program Managers to manage program deliverables from Manufacturing Operations.
• Engage Pilot Manufacturing to ensure early learning builds meet target milestones.
• Resolve business process operational issues between the Business Unit, Pilot Operations, and Volume Production.
• Align with Cross Functional Product Management Team to develop plan and execute product commercialization strategy.
• Engage Engineering team to analyze design and identify product improvements for enhanced volume manufacturability.
• Manage risk exposure to the division through analysis of production maturity.
• Interface with Business Operations of the BU on execution of operational strategy.
• Initiate and lead Operations strategies to improve business processes.
• Drive Product Life Cycle Operations deliverables for Business Unit New Product Introduction programs.
• Prepare and present high-level presentations on Program status and strategic overview to senior management.
• Assisting the top management in his/her reports, follow up with his directs for all the data and information required.
• Organizing meetings, preparing Agenda, MoM for meetings and following up on action items to closure.
• Planning and Defining Scope, Activity Planning/Sequencing and Resource Planning.
• Developing Schedules, Time, Cost Estimation, Budget, and Documentations
• Risk Analysis, Managing Risks and Issues, Monitoring and Reporting Progress regularly.
• Cross-project interdependency management to manage conflicting priorities and plan resources.
• Good understanding of the wider objectives of the program and defining the benefits that will realize the strategic objectives of the program.

Eligibility Criteria:

• Education Qualification: Bachelor’s degree in any Engineering discipline (preferably in Mech/Electrical) with M.B.A
• Experience: Minimum 6-8 years’ experience in project management, program management, data analysis.
• Exposure to Semiconductor Industry is a PLUS

Mandatory Skills:

• Effective communication skills both written and verbal to communicate to diverse functional groups and stakeholders on the program/project status.
• Ability to work positively in a team environment with wide range of individuals involved in program management under pressure and efficiently manage priorities to meet tight deadlines.
• Strong leadership and management skills with ability to lead functional teams or projects with moderate resource requirements, risk, and/or complexity.
• Strong interpersonal skills with ability to communicate difficult concepts and negotiate with others to adopt a different point of views.
• Strong analytical, problem-solving and synthesizing skills finding innovative ways to resolve problems with ability to lead others to solve complex problems.
• Ability to interpret internal/external business challenges and recommends best practices to improve products, processes or services. Demonstrates depth and/or breadth of expertise in own specialized discipline or field.
• Proficient & skilled in Microsoft PowerPoint to effectively communicate to program cross functional teams.
• Good knowledge and handling of project and program management methodology and techniques.
• Sound knowledge and understanding of Mfg. Operations in Product Life Cycle and Engineering Change Management.
• Proficient in Microsoft Project to develop project plans and schedules.
• Expertise in data gathering, analysis, and creative in reporting using Charts and analytical reporting with Microsoft Excel.
• Good knowledge of budgeting and resource allocation procedures for Financial planning and tracking.

Desirable Skills:

• Working knowledge of SAP
• Exposure with developing Excel Macros
• PMP / Scrum Certification
• Exposure to data analytics tools such as Minitab.

Job Responsibilities:

• Maintain and involve in Quality Management System (QMS) that is in conformance with ISO9001:2015, ISO13485 and AS9100:2015
• Responsible to initiate and monitor the internal quality audit to be performed as to ensure effectiveness of the Quality Management System (QMS)
• Lead, manage and mentor the QA team and ensure a productive and high-performance work environment
• Plan and Perform Customer / Process audits
• Review audit findings and develop action plans
• Participate in audit meetings and coordinate internal and external audit activities
• Manage First Article Planning, CMM, CMM program, Visual Inspection program and other measurement equipment
• Manage Internal and External Corrective Action Reports (CAR)
• Perform root-cause analysis and other problem solving activities to identify effective correction and process improvement
• Manage Departmental KPI and Suppliers’ Qualification, Performance Monitoring, Quality Management and Audit and Disqualification Program
• Coordinating and liaising with Operation in ensuring Quality of production’s outgoing products meet Customers’ requirement
• Support Operation through establishment of Operations Standard, Process and Quality Control Plan
• Establishment of Product Quality Standard with Sales and Customers

Job Requirements:

• Diploma or Degree in Mechanical Engineering or related field
• At least 10 years of experience in Quality Management Roles in Precision Engineering or Contract Manufacturing (Mechatronics) industries
• Extensive working knowledge / experience of QMS, SPC, GD&T and CMM
• Well versed in CpK, Gage R&R, PPAP, 8D and 5 Why methodology
• Excellent written and spoken communication skills
• Well organized and able to multi-task
• Analytical and a good team player

Applied Materials is an innovation-driven company. Our ability to identify emerging technologies that can complement and leverage Applied’s materials engineering expertise is critical to the company’s continued growth. To accelerate our growth programs, Applied Materials fosters a vibrant innovation network of academics, researchers, government organizations, commercial partners and entrepreneurs in the ecosystems we operate in.

Singapore is a key ecosystem for Applied Materials. At the South East Asia Regional Office, we identify new growth opportunities and build win-win partnerships within the ecosystem to realize this growth.

Key Responsibilities

This is a high visibility and high growth role, reporting into the Regional President’s Office. In this challenging and rewarding career opportunity, you will join cross functional teams and work with regional-global executive level stakeholders to:

• Translate global strategies to regional opportunities and align back regional opportunities with the BU business models to enable competitiveness
• Drive progress in key strategic regional initiatives and programs through tight coordination-collaboration with senior management, functions and BUs
• Improve operations by executing administrative cadence and optimizing decision making in regional level initiatives.
• Negotiate and execute ecosystem partnerships in Singapore to accelerate new business opportunities from inception to execution
• Build and maintain relationships with key public stakeholders to ensure Applied Materials is strategically positioned and supported

Skills & Competencies

• High learning agility – quickly understand the value drivers in numerous science and technology fields
• Integrated Enterprise Mindset – altruistic, strong sense of ownership and ability to work across different functions and BUs
• Strong analytical skills and effective problem solver – ability to navigate ambiguity and a highly matrix organization
• Strategic communicator and relationship manager – excellent communication skills, ability to message and influence stakeholders at all levels

Education and Experience

• Bachelor in any Engineering or Science related discipline with 7+ years of relevant experience
• Experiences in public-private partnership, strategic operations and project management
• Experienced in strategizing, structuring and negotiating internal-external partnerships with 3-5 year planning horizon
• Good knowledge of the high technology and/or semiconductor industry
• Experiences working across time zones in multi-functional global teams

Responsibilities

• Oversee the completion of Strategic Customer Quotes.
• Work closely with Corporate Product Managers and Strategic Sales Account Managers to maximize gross profit margin and achieving excellent customer service.
• Works directly with suppliers to obtain the most competitive quotes to support sales and achieve customer satisfaction.
• Review the quote ensuring that we work to meet the original quote strategy and customer expectation.
• To work with the Quote Team and Sales to create a quote strategy and customer expectations.

Requirements

• Diploma in a related field.
• At least 3 – 5 years of applicable work experience in related industry preferred with a demonstrated history of successful performance.
• Working knowledge of sales, quotes and or electronics related job scope is preferred.
• Knowledge of Microsoft Office Applications Excel is essential
• Exhibits strong teamwork and collaboration with good interpersonal communication skills
• Exhibits strong analytical and strategic thinking skills for planning and managing quotes
• Ability to perform well under time-sensitive deadlines
• Able to organize and prioritize workload in a proactive manner