Total 1,094 customer service manager job vacancies in d25 kranji woodgrove woodlands

The ideal candidate will have a strong background in project management, vendor management, and digital technologies. This role requires exceptional communication, organizational, and leadership skills to effectively collaborate with internal stakeholders and external vendors to deliver high-quality digital solutions on time and within budget.

Responsibilities:

Digital Marketing Roles:

- Execute innovative online marketing campaigns and oversee its successful implementation by pulling resources from the production & design industry

- Lead the conceptualization and development of digital contents while ensuring compliance with brand positioning, brand standards and guidelines

- Drive regular management and analytical reporting against performance of all digital marketing activities

- Manage and maintain partnership with respective appointed project stakeholders

- Report digital marketing activities for review with management on a regular basis

- Lead and coordinate multiple CSR projects from beginning to end to shape our brand direction strategies that will drive acquisition and customer loyalty retention

- Implement, track, execute and prioritize marketing project roadmaps and timelines

- Provide analysis and regular reporting of social media and CTA marketing engagement metrics to improve outlet sales

- Manage both digital marketing and loyalty budget to achieve efficiency of spend to meet business goals

- Manage the marketing aspects of the business, ensuring timeline in social media calendar is achieved. Creates stronger brand recalls and branding for the company to help improve company year on year sales

- Management of company’s social media channels (Website, FB, IG, Google reviews, etc)

- Regular organic posting according to social media calendar, engaging followers, and responding to their enquiries

- Develop strong relationships with cross functional teams to ensure the efficient execution of marketing initiatives

- Assist with measuring the effectiveness and performance of marketing campaigns against company Growth KPIs

- Work closely with influencers on marketing campaigns and events, utilising the approved budget

- Any other ad-hoc duties

Project Roles:

1. Project Planning and Coordination:
- Develop and maintain project plans, timelines, and budgets for digital initiatives involving external vendors.
- Coordinate project activities, resources, and dependencies to ensure timely delivery of milestones and project goals.

2. Vendor Management:
- Identify and onboard suitable vendors based on project requirements and organizational standards.
- Establish and maintain productive relationships with vendors, ensuring clear communication, adherence to project timelines, and quality deliverables.
- Evaluate vendor performance and provide feedback for continuous improvement.

3. Requirements Management:
- Collaborate with internal stakeholders to gather and document project requirements, ensuring alignment with business objectives.
- Communicate requirements effectively to vendors and facilitate discussions to address any ambiguities or conflicts.

4. Risk Management:
- Proactively identify project risks and develop mitigation strategies in collaboration with stakeholders and vendors.
- Monitor project progress and address any issues or deviations from the plan promptly to minimize impact on project delivery.

5. Quality Assurance:
- Define and implement quality assurance processes to ensure deliverables meet specified requirements and industry standards.
- Conduct regular reviews and inspections of deliverables to identify and resolve any quality issues.

6. Stakeholder Communication:
- Provide regular updates on project status, risks, and issues to internal stakeholders and project sponsors.
- Facilitate meetings and discussions with stakeholders and vendors to ensure alignment on project goals and expectations.

Requirements:

- Bachelor's degree in business, information technology, or related field; PMP or equivalent certification is a plus.
- Proven 3 years experience in project management, specifically managing digital projects with external vendors.
- Strong understanding of digital technologies, platforms, and trends.
- Excellent communication, negotiation, and relationship management skills.
- Ability to thrive in a fast-paced environment and manage multiple projects simultaneously.
- Proficiency in project management tools and software.
- Strong problem-solving and decision-making abilities.
- Attention to detail and a commitment to delivering high-quality results.

Preferred Qualifications:

- Experience working in Agile or other iterative project management methodologies.
- Knowledge of procurement processes and contract management.
- Familiarity with compliance and security requirements in digital projects.
- Previous experience in vendor selection and evaluation processes.

We are partnering with a prestigious educational institution that is dedicated to developing top-tier student-athletes. As the Assistant Director / Senior Manager of Human Resources, you will play a pivotal role in shaping HR functions at this dynamic and future-focused organization.

Reporting to the Director of Corporate Services, your scope will cover recruitment, performance management, compensation and benefits, training and development, payroll administration, and budgeting.

In this role, you will develop, implement, and review HR strategies and policies that support the institution’s broader objectives. You will also lead and inspire the HR team, ensuring efficient operations and providing professional growth opportunities for team members.

First Konnection – The Authorized Education Recruitment Specialist for this Role

What You Can Expect:

• Streamlined Process: Let us handle the logistics while you focus on showcasing your expertise.
• Direct Communication: Receive timely updates and clear guidance throughout the application process.
• Personalized Advice: Leverage our insights to present your strengths and secure the role.

Key Responsibilities:

• Lead Core HR Functions: Oversee the recruitment, talent management, and employee development strategies.
• Drive HR Strategies: Ensure alignment with organizational goals, and foster a collaborative work environment.
• Provide Development Opportunities: Identify and facilitate professional growth for the HR team.
• Oversee Operations: Manage budgeting, payroll, and performance management processes.
• Ensure Compliance: Adhere to HR regulations, including the Singapore Employment Act and other statutory requirements.

Requirements:

• Proven track record in HR leadership roles, demonstrating capability in managing a full spectrum of HR functions, including talent acquisition, employee development, and strategic workforce planning.
• Strong communication and interpersonal skills to effectively engage with diverse stakeholders.
• Proactive, independent, and able to operate at both strategic and operational levels.
• Familiarity with HR laws and regulations in Singapore.
• Knowledge of HRIS systems and their implementation is a plus.

Submit Your Application

Click here to submit your application or apply directly through MyCareersFuture.

Note:
We welcome applicants from all backgrounds and are committed to creating an inclusive and diverse work environment.

We do not discriminate based on age, gender, race, religion, marital status, family responsibilities, or disability.

Let’s shape the future together!
EA Registration No.: R23111820 (Ben Chang)
EA Licence No.: 22C1307 (First Konnection Pte. Ltd.)

We are expanding! We are looking for a experienced F&B Manager to join us

Jobs Description:

• Managing of food stall in coffeeshop
• In charge of cooking, prep work and hygiene
• Liasing with suppliers
• Planning of schedule when applicable

Requirement:

• 6 days work week
• F&B hours
• Experience in working in food stalls

1. Manage Project
2. Supervise workers and assign jobs to workers on site
3. Be able to work on site for long hours
4. Read drawings and assign materials accordingly
5. Do adhoc activities
6. Be able to issue job sheet for work in our production factory
7. Be able to do some basic administrative work for preparation of site safety documents

Assistant Operations Manager (Urgent)

• Manage day-to-day store operations, encompassing staff guidance, inventory management and ensuring store quality through cleanliness, safety and equipment maintenance.
• Assist to monitor comprehensive Key Performance Indicators (KPIs) for stores, covering turnover, costs, profits, customer satisfaction, employee training & development, and actively contribute to the successful implementation of marketing campaigns.
• Assist and oversee staff scheduling and coordinating relevant training for store personnel
• Participate in store inspections, identifying issues, crafting improvement plans, and ensuring their effective execution.
• Manage Marketing and website & Coffee Shop promotion
• Daily Sales collection and bank in needed.
• Work closely with other business units to fulfil and meet guest expectations
• Manage equipment and venue maintenance in a regular basis.
• Coordinate with building management and local authorities to address safety and security concerns to meet the safety regulations and standards.
• Coordinate with internal team and external vendors to ensure exhibition timelines, setup, execution and dismantling schedules.
• Prepare necessary forms and document and liaise with vendors/contractors for submissions to relevant authorities.
• Fully support to head manager any ad hoc duties etc

Requirements

• Diploma/ Degree in Operation or Management qualification.
• At least 2 years of relevant experience in managing and leading Operations team.
• Strong Leadership, Interpersonal, People Management and Communication skills.
• Attention to details and organized.
• A pro-active team player with hands-on approach.
• 6 days’ Work Week
• Singaporean Only
• Location: Woodlands

If you are Interested applicants, please send your resume to [email protected] with your current and expected salary and notice availability. All shortlisted candidates will be contacted.

Detailed Description:

Performs tasks such as, but not limited to, the following:

• Participates as a member of a customer focus team and acts as an interface between customers and the team.
• Receives, reviews and monitors status of customer orders.
• Works with internal and external customers to identify and resolve issues that may affect the on-time delivery of the product(s).
• Communicates customer requirements and issues in production meetings.
• Researches issues such as material, forecast, EDI transmission, and production problems and coordinates resolution with department managers, process owners or the customer.
• Maintains issues, complaints and corrective action requests for reporting purposes.
• Enters data into database ensuring root cause is reached and issue is closed.
• Troubleshoots return issues.
• Develops, maintains and generates all necessary performance reports and measurements for dissemination to internal staff.
• Tracks and resolves all issues and discrepancies pertaining to the creation of monthly management reports.
• Analyzes issues and problems to determine trends.
• Prepares, analyzes and distributes reports which may include open order status, placements, on time delivery, return metrics inventory and buffer stock status, order turn time, yields, forecasting accuracy, order coverage, shipments and reports for special customer requests.
• Assists more experienced team members in the preparation of new product, qualification and service quotes.
• Tracks project and billing and communicates status to team and customer.

Knowledge/Skills/Competencies:

• Two to Four years relevant experience
• Bachelor's degree in related field, or consideration of an equivalent combination of education and experience.
• Experience in Excel VBA and Power BI highly advantageous
• Educational Requirements may vary by Geography
• Knowledge of the manufacturing process, schedules and scheduling requirements, and logistics.
• Knowledge of the business issues associated with manufacturing.
• Knowledge of customer contracts and terms.
• Excellent customer contact, negotiation and problem resolution skills.
• Good presentation, database management and computer skills.
• Knowledge of computer applications and the ability to accurately perform tasks in some or all of the following applications: Access, Excel, Word and PowerPoint.
• Ability to enter detailed data from source documents into various databases with speed and a high degree of accuracy.
• Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
• Ability to communicate effectively, both verbally and in writing, with a wide variety of internal and external customers

Work Location: Blk 35, Marsiling Industrial Estate Road 3 Woodlands Ave 5 Singapore 739257

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Celestica is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on any protected status (including race, religion, national origin, gender, sexual orientation, age, marital status, veteran or disability status or other characteristics protected by law).

At Celestica we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. Special arrangements can be made for candidates who need it throughout the hiring process. Please indicate your needs and we will work with you to meet them.

COMPANY OVERVIEW:

Celestica (NYSE, TSX: CLS) enables the world’s best brands. Through our recognized customer-centric approach, we partner with leading companies in Aerospace and Defense, Communications, Enterprise, HealthTech, Industrial, Capital Equipment and Energy to deliver solutions for their most complex challenges. As a leader in design, manufacturing, hardware platform and supply chain solutions, Celestica brings global expertise and insight at every stage of product development – from drawing board to full-scale production and after-market services for products from advanced medical devices, to highly engineered aviation systems, to next-generation hardware platform solutions for the Cloud.

Headquartered in Toronto, with talented teams spanning 40+ locations in 13 countries across the Americas, Europe and Asia, we imagine, develop and deliver a better future with our customers.

Celestica would like to thank all applicants, however, only qualified applicants will be contacted.

Celestica does not accept unsolicited resumes from recruitment agencies or fee based recruitment services.

Roles & Responsibilities

Administrative Manager Responsibilities:

• Supervising the day-to-day operations of the administrative department and staff members.
• Hiring, training, and evaluating employees and taking corrective action when necessary.
• Developing, reviewing, and improving administrative systems, policies, and procedures.
• Ensuring the office is stocked with necessary supplies and that all equipment is working and properly maintained.
• Working with the accounting and management teams to set budgets, monitor spending, and process payroll and other expenses.
• Planning, scheduling, and promoting office events, including meetings, conferences, interviews, orientations, and training sessions.
• Collecting, organizing, and storing information using computers and filing systems.
• Overseeing special projects and tracking progress toward company goals.
• Building and expanding on skills by engaging in educational opportunities

Recruitments:

• Bachelor’s degree or diploma in Business Administration, Management or related field.
• Strong communication and interpersonal skills.
• Proven ability to manage and motivate staff.
• Excellent organizational skills and attention to detail.
• Proficiency in Microsoft Office and other relevant software.
• Ability to work in a fast-paced, dynamic environment.

Key responsibilities:

• Manage and streamline daily operations to ensure the efficient production and delivery of furniture products.
• Monitor and optimize production workflows, quality control, and inventory management.
• Coordinate with suppliers and vendors to ensure timely procurement of materials and products.
• Develop and implement strategies for inventory management and cost control.
• Lead and motivate a team of production workers, administrative staff, and other operational personnel.
• Conduct regular performance reviews, provide training and development opportunities, and address any personnel issues.
• Ensure that all products meet company quality standards and regulatory requirements.
• Implement and monitor quality control procedures and address any defects or issues promptly.
• Oversee customer service operations, ensuring high levels of customer satisfaction.
• Address and resolve customer complaints and feedback in a timely and professional manner.
• Develop and manage budgets for production, inventory, and operational costs.
• Monitor financial performance and work with the finance team to control expenses and improve profitability.
• Identify areas for operational improvements and implement new processes or technologies to enhance efficiency.
• Analyze performance metrics and generate reports to support decision-making.
• Ensure compliance with local regulations, health and safety standards, and industry best practices.
• Conduct regular safety audits and training to maintain a safe working environment.
• Maintain clear and effective communication channels with internal teams and external stakeholders.
• Report on operational performance, challenges, and achievements to senior management.

Qualifications:

• Minimum of 10 years of experience in operations management, preferably in the furniture or manufacturing industry.
• Strong understanding of production processes, supply chain management, and quality control.
• Excellent leadership, organizational, and problem-solving skills.
• Proficiency in Microsoft Office Suite and familiarity with ERP systems.
• Strong communication and interpersonal skills.
• Knowledge of local regulations and industry standards in Singapore.

Additional Requirements:

• Ability to work under pressure and manage multiple tasks simultaneously.
• Flexibility to adapt to changing business needs and priorities.

About The Employer

Employer is a leading global game introduction company, leveraging the extensive gaming expertise and well-established network of its parent group. Our core competency lies in identifying and sourcing top-tier games from Western Europe and Southeast Asia, regions renowned for their innovation and creative talent.

Through a meticulous selection process, they ensures the acquisition of high-potential titles that are primed for success. These games are then seamlessly integrated into the group’s robust global distribution system, enabling them to reach audiences worldwide. By staying ahead of industry trends and fostering strong relationships within the gaming ecosystem, OAKFUN continues to enhance its reputation as a trusted partner in delivering premium gaming experiences on an international scale.

Hiring Position

Digital Product Manager

Job Summary

• Employer is looking for a skilled Product Manager to join the Regional Product Team to focus on gaming and graphics technologies: helping AAA publishers bring category-defining titles to the devices, enabling breakthrough achievements like hardware accelerated ray tracing and offering powerful Metal APIs that put the advanced capabilities for a wholesome user experience. This technically strong person will work with Engineering Team Lead & Stakeholders alike to define the features of next generation of graphics and gaming technologies, and then launch them to a diverse in-person and online audience of millions.
• As a member of the Regional Product Team, you’ll represent the customer throughout a product’s journey from concept through development and launch. You’ll develop and apply insights to help infuse innovative features into our product-development process. Together with our team, you’ll work to craft groundbreaking ideas into tangible products that excite the world.
• At the helm, we combine product management/development and product marketing responsibilities into a single, cross functional Product Management role that collaborates with design, engineering, finance, legal, marketing communications, public relations, market research, sales and support for maximum impact across the organization.
• Great at analysing all stages of game development by applying market research data, gamer psychology and human centric design principles?
• Are you passionate about helping developers build amazing games, and ready to join an amazing team? Then we want to hear from you!

Requirements

• Minimum Diploma or equivalent professional qualifications is required
• Technical track record working closely with engineering / technical teams
• Passion for working with the games industry to bring AAA titles to market
• Familiar with basic Linux shell commands and LNMP enviornment configuration
• Have a good command of the Chinese language as need to converse and interact with the Chinese market in China, Hong Kong and Macao
• Have a clear understanding and application of common message queue AMQP and other models
• Strong ability to lead through influence, debate, and storytelling.
• Ability to cope with pressure and work to tight deadlines
• Knowledge of payment system i.e. Alipay, WeChat etc. is preferred
• Proficient in using SVN, GIT version tools

The above details has been composed to provide an overview of the general requriements, nature and level of the work performed by this position. It is not intended to contain, or be interpreted, as a comprehensive inventory of all duties, responsibilities and qualifications required.

The Employer adhere with the Tripartite Guidelines on Fair Employment Practices (TGFEP), including the prevailing guidelines on recruitment. All qualified applicants will be considered for the position regardless of their age, race, religion, nationality, marital status, or family responsibilities. A more detailed discussion of the TGFEP is available on the Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP) website at https://www.tal.sg/tafep.

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/curriculrm vitae. Upon doing so, by submitting this or disclosing your personal information in connection with your job application, you are deemed to have read and agreed to the terms of our Privacy Policy, and consented to the collection, use and disclosure of your personal data by us, in accordance with our Privacy Policy. Please access our website for a copy of our Privacy Policy

We regret that only shortlisted candidate will be notified.

EA License No.: 21C0611

Job Title:

Deputy Operations Manager

Occupation: FOOD SERVICES DEPUTY OPERATIONS MANAGER

Job Description & Requirements

Job Highlights

Great Career Advancement Opportunities
Fast-Paced, with Rapid Growth
Profit Sharing

Job Description

Takagi Ramen is a growing FnB chain with 11 outlets currently and a clear vision to become a market leader in Singapore for affordable Japanese Ramen.As a growing company, our work is demanding but for the right candidates, there is rapid career and income growth opportunities.JOB SCOPE (Primary)Conduct QC on food quality, hygiene, shop outlook and adherence to SOPs, inclusive of staff training at outlets.
Cover Ad-hoc Operational Duties such as liaising with suppliers, sending equipment for repair, collecting and displaying marketing materials, overseeing work of contractors and other duties as necessary.
Open new outlets from start to finish according to the company’s expansion plans.
Identify any operational issues, propose systematic solutions and execute approved improvements.
Plan, propose and execute measurable, replicable solutions to improve food consistency, quality and service standards.
Improve Company's Complaints/Compliment (CC) ratio
Work with the management to identify operational inefficiencies to reduce cost and improve profitability.
JOB SCOPE (Secondary)Work with HR department to counsel staff to improve performance, morale and retention.
Oversee scheduling to ensure effective staff allocation including working in the outlets in cases of staff shortages which threaten operational smoothness.
Assist in other Ad-Hoc operational duties including but not limited to liaising with suppliers, sending equipment for repair, collecting and displaying marketing materials, overseeing work of contractors and other duties as necessary.
Work with the Internal Call Centre to identify common complaints and propose control measures to reduce complaint rates.
Ensure logistics team maintains proper stock levels, including efficient delivery of stock from warehouse to outlets.
Work with the Internal Call Centre to identify common complaints and propose control measures to reduce complaint rates.
Conduct CCTV Compliance Checks and investigate breaches.
Develop and Implement New Menus
WORKING HOURS:6 days a week, 10 hours a day.(Weekly schedule subject to change as per operational requirements)Must work weekends.BENEFITS:Annual bonus and Monthly Profit Sharing
Great career advancement opportunities
Hospitalisation and Surgery Insurance
Annual leave + Compassionate Leave
Paid medical leave
MINIMUM REQUIREMENTS:Ambitious, Positive attitude, Willing to learn
Experience or Keen Interest in FnB / Operations line
Class 3 Manual License
Strong Organisational skills

2. SKILLS
BudgetsMicrosoft OfficeOperational Excellence SurgeryF ood QualityI

Job Duties:- Perform Opening or Closing Duties.

- Provide exceptional customer service and experience .

- Handle POS system and payment terminals accurately to process customer transactions.

- Rolling for dough and baking

- Ability to use soft-serve ice cream machine and making frappe

- Restock shelves and replenish the items as needed.

- Washing of equipment and utensil upholding hygiene standards

- Keeping the outlet clean at all times

- prioritising sale goal given daily by the Supervisor/Manager

- Any other ad-hoc duties as assigned by the Supervisor/ Manager.- Follow food safety and hygiene standards to ensure the safety and quality of the products.

We are looking for a hands-on, driven, self-motivated, meticulous and adaptable individual which is driven by data analytics to lead our nearly 200 man strong and growing team as a HR Manager. In this role, you will be responsible for providing strategic leadership in particular HR policy formulation, execution and review for the company and will closely coordinate and work with your stakeholders to reduce our manpower turnover rate, improving staff retention rate, reducing cost per hire and most importantly making sure all our outlets staffs are well trained in their jobs to perform their duties up to Takagi Ramen's high standards.

Who you’ll be working with:

Your HR Assistant Manager, your HR Executive, our Founder, our GM, our company's executive secretary, our restaurant operating team, our compliance marketing team, our Logistics & Purchasing department, our Finance department as well as our company's accountant.

Job Scope:

- Full spectrum of Human Resource functions in terms Recruitment & Selection, Compensation & Benefits, Talent Acquisition Manager, Training, Learning & development, Payroll Management.

- Creating clear and persuasive presentations to improve policy knowledge

- Ensuring all payroll are accurate and precise

- Effective motivation of staff to maintain morale

- Ensure consistent application of disciplinary actions and compliance to company policies

- Balance staff happiness with company's productivity and profitability through effective policy proposals

- Develop training and upgrading frameworks including the effective tracking of staff against measurable promotion metrics

- Develop effective grievance counseling frameworks

- Train and manage a team of HR and admin personnel to ensure timely and accurate completion of HR related tasks.

- Work with operations team to ensure efficient allocation and renewal of staffing

- Analyze cost projections and implement labour cost controls across all departments

- Whole-company labour policy planning

- Analysis of market trends to propose and implement systematic improvements

- Develop HR systems and company structures to improve effectiveness and efficiency

- Stay abreast with legal frameworks and ensure consistent compliance

- Maintain robust business continuity plans

- Develop year end appraisal formula for the entire company, measuring staff productivity metrics and manpower budgeting

- Handle work pass application, renewal and cancellation of foreign workers

- Handle and administer the company's yearly insurance renewal

- Manage work injury and hospitalization claims

- Apply/ renew business license and permit

- Overseeing any other adhoc office administrative matters

Working Hours: 5 days working week

Salary: SGD $5,500 - $6,500

Requirements:

- Bachelor’s degree in human resource management or other related in HR.

- Minimum 7 years’ experience in HR jobs and minimum 4 years in HR manager’s role.

- Possess strong interpersonal, written and verbal communication skills in particular English language

- Ready to step off their comfort zone to take on new challenges and grow with the company

- Ability to multitask, work under high pressure, plan personal and delegate subordinates' workload effectively, and is able to track the productivity of the entire HR team

- Possesses strong talent acquisiton skills in particular finding and identifying hardworking and positive candidates who has the right skillset for the job as well as being a good cultural fit.

- High standards for integrity and confidentiality

- Exceptional time management skills and is able to improve the entire company's productivity

- Strong organisational and documentation skills with a results and SOP driven mindset through the use of data analytics

Benefits:

- Running a well respected company in the industry that is known for being the first affordable QSR ramen chain in Singapore

- Setting your own salary as well as the paygrade for the entire company

- Serving affordable and yet quality fast food to our fellow Average Singaporeans

- Individual Profit-Sharing bonus of up to 1% of company's annual net income

- Hospitalization and Surgery Insurance Coverage

- Free Private Clinic Consultation

- Paid medical leave

- Dental and TCM Benefits

- 21 Days Annual leave

- Time pass by faster in our offices

Interested candidate, please WhatsApp our friendly HR: 92978413 or 98889975

Only shortlisted candidates will be contacted.

Position Overview:

We are seeking a highly connected professional with strong relationships in Singapore’s hotel industry. The ideal candidate will have direct access to General Managers (GM) and other senior decision-makers. This individual will leverage their network to promote and sell our In-Room Retail System and Room-Delivery System to the hospitality sector. The candidate will facilitate key introductions for sales presentations or assist in closing deals.

Job Description

• Identify, engage, and connect with key decision-makers (General Managers or higher) within Singapore’s hotel industry.
• Organise and facilitate meetings or presentations between our company and hotel management.
• Promote and present our hotel tech solutions to potential clients, focusing on how our products can solve their operational challenges.
• Lead or support the closing of sales deals with hotel clients, ensuring a smooth transition from introduction to contract signing.
• Maintain and expand a network of key contacts within the Singapore hospitality sector.
• Provide regular updates and reports on leads, sales progress, and market insights.
• Work closely with internal teams to align on strategy and client needs.

Key Qualifications:

• Proven network of connections within the Singapore hotel industry, specifically with General Managers, Operations Directors, or higher.
• Prior experience in sales, business development, or consultancy within the hospitality industry.
• Deep understanding of hotel operations and challenges, with the ability to present tech solutions that address those challenges.
• Strong communication, negotiation, and presentation skills.
• Ability to work independently and proactively to generate leads and close sales.
• Familiarity with hotel technology systems or operational tools is a plus.

ABOUT THE ROLE:

Reporting to the Area Manager, the role will embark on an exciting journey as part of the Operations Team. In this role, individuals will be provided with opportunities to learn about the management of food courts, from the exterior façade to the internal hygiene, inventory control, profitability and operation efficiency.

REPORTING LINE:

• Area Manager (AM)

DUTIES AND RESPONSIBILITIES:

Operations

• Manage and ensure smooth operation of the food court (aircon/ Non-aircon).
• Ability to lead and set directions as well as provide guidelines to the operation team according to company SOPs and operational workflows.
• Provide development plans to team members in accordance with the company's KPI.
• Monitor the outlet’s Profit and Loss and provide solutions to improve the bottom line.
• Responsible for the collection of monthly stall rentals.
• Propose activities according to market needs.
• Provide yearly sales budget proposals for the outlet.
• Maintain good working relationships with landlords, relevant authorities/ agencies, and stall tenants.
• Assist inspectors of relevant authorities/ agencies such as NEA, SFA and Civil Defense during outlet inspection and follow-up actions.
• Liaise with landlords on building matters, joint promotions and events.
• In-charge for lease renewal agreement, negotiate and follow-up on terms of lease with stall tenants.
• Responsible for sourcing and recommending suitable food types to fill up vacant stalls and to ensure that all vacant stalls are filled
• Conduct regular checks on the hygiene, service standards and quality of products, and provide feedback internally and to stall tenant.
• Ensure selling prices of stalls according to agreements.
• Assess and provide evaluation of stall tenants' performance.
• Supervise and provide guidance to stall tenants and cleaning contractors to provide high quality of service and achieve housekeeping excellence.
• Conduct daily roll calls, weekly and monthly outlet’s meeting
• To plan and carry out M&E works according to schedule.

Administration

• Planning work schedule of the team.
• Review staff performance and provide recommendation on staff confirmation, promotion and training to enhance their work performance.
• Handle disciplinary issues, grievances, disputes and work tension among the team.
• Handles the termination procedures as per company’s guideline.
• Effectively communicate company policies and procedures to team members, and stall tenant etc.
• Accountable for outlet float money, petty cash and daily sales collection.
• Responsible for ensuring stall tenants’ daily sales received, are correct and being bank in.
• Timely submission of outlet reports.
• Prepare and submit monthly reports to Area Manager.
• Ensure proper cost control on all expenses according to budget.
• Carry out necessary actions against stall tenants and contractors for non-conformance in service, housekeeping and agreements.
• Any other assigned tasks
• Extensive classroom training & on-the-job training will be provided to ensure new joiners’ learning and exposure to the company.

JOB REQUIREMENTS:

• With passion in working F&B industry and its operational processes.
• Diploma in F&B, supply chain or related disciplines
• Minimum 3 years’ experience in Foodcourt operation
• Bilingual in both English and Mandarin (written and spoken) to liaise with English and Chinese-speaking stakeholders
• Able to work on weekends and Public Holidays
• Ability to foster positive working relationships
• Strong leadership quality with excellent analytical and decision-making skills
• Basic computer literacy including Microsoft Office and Google Suite
• Must possess Class 3 license

LOCATION / OTHERS:

• 6 days work week, non-rotating shift
• Working environment: Food Court/Coffee Shop

• Can speak Chinese and English
• Proficient in all types of drawings
• Responsible for multiple construction site projects
• Responsible for coordinating on-site situations
• Responsible for on-site technical guidance
• All manually inspected by the installer
• Have senior work experience in aluminum alloy, steel structure, and glass installation

We are looking for an experienced Administration Manager to supervise daily support operations of our company and plan the most efficient administrative procedures. You will lead a team of professionals to complete a range of administrative duties in different departments.

A great administration manager has excellent communication and organizational skills. The ideal candidate will be well-versed in departmental procedures and policies and will be able to actively discover new ways to do the job more efficiently.

The goal is to ensure all support activities are carried on efficiently and effectively to allow the other operations to function properly.

• Plan and coordinate administrative procedures and systems and devise ways to streamline processes
• Recruit and train personnel and allocate responsibilities and office space
• Assess staff performance and provide coaching and guidance to ensure maximum efficiency
• Ensure the smooth and adequate flow of information within the company to facilitate other business operations
• Manage schedules and deadlines
• Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints
• Monitor costs and expenses to assist in budget preparation
• Oversee facilities services, maintenance activities and tradespersons (e.g electricians)
• Organize and supervise other office activities (recycling, renovations, event planning etc.)
• Ensure operations adhere to policies and regulations
• Keep abreast with all organizational changes and business developments

Local award winning private residential builder seeking suitable candidates for the following positions:

• Assistant Project Manager
• Must be proficient in AutoCad
• Knowledge of other related softwares such as REVIT, BIM,etc is a plus
• At least 2 years of LOCAL working experiences
• Able to converse with Mandarin speaking contractors, workers and suppliers is a plus.

Interested candidates to apply by sending detailed and current resume with expected salary and availability date. Resumes without salary and availability date will not be entertained.

• Attend site visits and tender show round
• Propose and design simple yet sustainable landscape designs for specified sites
• Prepare quotes and landscape maintenance reports
• Coordinate work orders with ground crew
• Dealing with complaints from client on site
• Prepare maintenance schedule
• Monitor and recording of site staff attendance
• Handling few projects assigned and coordination
• To be responsible for the administrative and operational for landscape project aspects, including liaise with customers for project requirements and progress

Requirements

• Degree/Diploma in Horticulture, Arboriculture or other related fields with minimum of 1 yr experience in landscaping industries
• Required language(s): English, Chinese (in order to deal with complaints from Chinese speaking client on site)
• Dynamic and energetic
• Good team player with ability to lead and multi-task
• Committed to work
• Required Skill(s): Microsoft Office
• Excellent interpersonal and communication skills
• Prefer candidates with horticulture or arborist knowledge
• On-the-job training provided
• Entry level candidates with the revelant Polytechnic / WSQ Diploma / Degree are welcomed

Working Hours and Office Location:

• 5.5-day work week
• Office location: Mandai Estate
• Work location: Various Sites

Job Description

• Provide customer service and attend to our product inquiries at showroom
• Knowledge of showroom developments & design
• Maintain CRM System
• Follow up on sales enquires provided by the company
• Face to face presentation our products samples to customers
• Understand customers’ requirement to able to negotiate on price and other details to ensure high closing rate
• Provide after sales service such as managing of orders such as requesting of required samples from customers, working with internal team for visuals/mock up samples, update customers on delivery and handle any rectification of quality issues
• Maintain good relationship with potential and existing customers
• Sales order processing & scheduling, prepare Quotation and report
• Coordinate & support sales team
• Coordinate with store on inventory
• Any other duties which may be assigned by the immediate supervisor/manager from time to time.

Job Requirements

• Good communication skills.
• GCE 'N' level or its equivalent.
• Minimum 1-year work experience.
• Training to be provided
• Pleasant personality and team player.
• Extremely self-motivated, result orientated and pro-active.
• We regret to inform that only shortlisted candidates will be contacted.
• Part-time candidates are welcome to apply.

Job Highlights

• Able to work weekends
• 5.5days work week rotating shift – less than 44hrs work week (must commit to both Sat and Sun)
• Career growth opportunity

Main Duties and Responsibilities

The Duty Manager is instrumental in ensuring the smooth operations of our Resort. Liaising with our front desk and coordinating with our various departments, the Duty Manager is key to delivering the exceptional levels of service expected of our Brand. The incumbent will also be responsible for making operational decisions and maintaining the efficiency of our services.

Key Responsibilities

• Guest Service Excellence: Ensure exceptional guest experiences by providing prompt and exceptional service. This includes addressing guest concerns and resolving any feedback in a prompt and professional manner.
• Operational Oversight: Supervise operations, including check-in/check-out procedures, reservations, and room assignments. Ensure smooth coordination between front desk and housekeeping, maintenance, and other departments.
• Compliance: Ensure that all our operations comply with local regulations, health and safety standards, and company policies.
• People Management: Cultivate a strong people culture by investing in the coaching and development of team members. The incumbent will take ownership of people-management matters for the department including recruiting, upskilling and mentoring. This includes coaching team members to ensure that all day-to-day operational matters are handled on time and that guests’ expectations are met.

Job Requirements

• Minimum of 3-5 years of experience in a hotel management or supervisory role, preferably in a property of similar standing.
• Degree or diploma in Hospitality Management, Business Administration, or a related field is preferred.
• Strong interpersonal, communication and organizational skills.

Main Duties and Responsibilities

As the Sales Manager (Travel Distribution) for the Resort, you will be responsible for spearheading the development and execution of strategies to enhance our distribution channels. Working through travel agencies, online travel agencies (OTAs), and other distribution platforms, you will work with the team to enhance the Resort’s exposure and visibility.

Key Responsibilities

• Formulate distribution strategies to optimize the Resort's distribution across travel agencies, OTAs, and other booking platforms. You will also identify new opportunities for expanding our market reach and increasing revenue.
• Build relations with travel partners, including travel agencies, tour operators, and online travel platforms. As part of this role, you will need to ensure that distribution channels are effectively utilized.
• Collaborate with the revenue management team to align distribution strategies with pricing and inventory management. In performing this role, you will need to analyze market trends, competitor activities, and distribution performance to identify areas for improvement and growth.
• Design and execute promotional campaigns and special offers in collaboration with travel partners to drive bookings and increase visibility.

Job Requirements

• Degree or Diploma in Marketing, Communications, Business Administration or a related field.
• Minimum 4 to 6 years’ experience in a similar capacity, with a proven track record in developing and executing successful distribution strategies and campaigns. Experience in a property of similar standing is preferred.
• In-depth understanding of travel distribution channels, market trends, and revenue management principles.
• Excellent interpersonal skills, coupled with a well ingrained sales & service mindset.

Main Duties and Responsibilities

As the Sales Manager overseeing MICE and Corporate events, you will have the remit of formulating the overall sales strategy for these areas. You will need to grow our relationships with corporate clients, event planners, and agencies to secure bookings for MICE and Corporate events and position the Resort as the ideal destination for such functions.

Key Responsibilities

• Develop and implement effective sales strategies to achieve our targets and grow our market share in these areas. As part of this role, you will need to conduct market research to identify new business opportunities and trends, and thereafter, refine / propose new strategies to the Management team.
• As the Sales Manager, you will engage with corporate clients, event planners, and agencies to generate new business and enhance client retention. You will also engage with them to understand their requirements and prepare customized proposals satisfying their needs whilst delivering the highest level of service which is expected of our brand.
• Monitor and report on sales performance, including revenue generation, booking trends, and client feedback, and make recommendations for improvements.

Job Requirements

• Degree or Diploma in Marketing, Sales, Business Administration or a related field.
• Minimum 4 to 6 years’ experience in a similar capacity, preferably in a property of similar standing. Pre-opening experience would be useful.
• Excellent interpersonal skills, coupled with a well ingrained sales & service mindset. The incumbent also needs to be equipped with a proven track record of business negotiation and customer / stakeholder management skills.

Main Duties and Responsibilities

The Duty Manager is responsible for overseeing all hotel operations during the night shift. The incumbent will be responsible for ensuring efficient and smooth operations, whilst also tasked with the responsibility of making operational decisions and maintaining the efficiency of our services.

Key Responsibilities

• Guest Service Excellence: Ensure exceptional guest experiences by providing prompt and exceptional service. This includes addressing guest concerns and resolving any feedback in a prompt and professional manner.
• Operational Oversight: Supervise operations, including check-in/check-out procedures, reservations, and room assignments. Ensure smooth coordination between front desk and housekeeping, maintenance, and other departments.
• Compliance: Ensure that all our operations comply with local regulations, health and safety standards, and company policies.
• People Management: Cultivate a strong people culture by investing in the coaching and development of team members. The incumbent will take ownership of people-management matters for the department including recruiting, upskilling and mentoring. This includes coaching team members to ensure that all day-to-day operational matters are handled on time and that guests’ expectations are met.

Job Requirements

• Minimum of 4-6 years of experience in a hotel management or supervisory role, preferably in a property of similar standing.
• Degree or diploma in Hospitality Management, Business Administration, or a related field is preferred.
• Strong interpersonal, communication and organizational skills.

This role is hired under Mandai X, the growth accelerator and venture building arm of Mandai Wildlife Group.

­­­­­­­­­­­­­­­­­­We live in a world where the delicate balance with nature has been disrupted. Reversing this trend will require a global effort of unprecedented speed and scale.

An impossible task alone.

Which is why we challenge ourselves to reach 1 billion consumers, as potential for change can only happen when many come together.

And this is where Mandai X can make a difference. Working to influence changes in attitudes, decisions and behaviours.

Leveraging over 50 years of experience in inspiring people to value and protect nature as part of the Mandai Wildlife Group, our efforts will spark, catalyse and accelerate innovative ventures in completely new domains to drive growth and impact beyond boundaries. Eliminating the well-entrenched trade-offs faced between commercial, human and the planet’s wellbeing; and blending everything together so that these usual conflicts faced are aligned.

We will redefine what a better life means; and unleash humanity’s collective power to make this change through impactful ventures that enable and empower individuals and companies with everyday choices that not only help them, but also make the world a better place at the same time.

Welcome to Mandai X.

In this role, you will be working closely with the founding team on a new Pet-care/Pet-tech venture called Pawpaw360, with the goal of generating a relevant adjacent new business as part of Mandai X. We believe in a world where every pet-parent is empowered to nurture Happy and Healthy pets, as a Responsible Pet Owner.

In this role, you will be the focal point who strings all the pearls together, to ensure all cross-functional processes and data are well-managed. You will take ownership of analyzing KPIs, business processes, systems, cross-functional workflows, etc. Identify areas for improvement and recommend solutions to streamline operations and improve efficiency. You are expected to be comfortable dealing with large volumes of data, synthesizing them into useful insights that will influence critical decisions across all facets of the venture. You will closely support the Product Lead in defining and prioritizing the product roadmap, to ensure the delivery of high-quality products that meet customer needs and business objectives. You will work closely with cross-functional teams, including development, design, marketing, customer support, etc, to drive product development from conception to launch. This position requires a deep understanding of understanding processes, managing large volumes of data, agile methodologies, excellent communication skills, and a strategic mindset to align product goals with overall company strategy.

Main Responsibilites and Duties

1. Engage various Team Leads and stakeholders to better understand their business objectives and requirements. Identify areas for improvement, then recommend solutions that will streamline operations and improve efficiency.

2. Own the end-to-end macro workflows that involve multiple teams/functions. Implement SOPs (Standard Operating Procedures) to ensure smooth hand-offs from one team to the next. Establish clear RACI (Responsible, Accountable, Consulted, Informed) and provide the appropriate training/support to ensure that all team members can operate efficiently with a high degree of confidence.

3. Own, monitor and track Master KPIs (Key Performance Indicators), to ensure that the venture is progressing towards the right trajectory. Operationalize and maintain dashboards for persistent review of critical business metrics. Establish escalation paths and follow-up with the relevant Team Leads where necessary.

4. Support all Team Leads to identity, define and setup data structures. Analyse, synthesize and distil large volumes of data from all sources (both internal and external). Generate objective and data-led insights that will influence critical decisions across all facets of the venture. Conduct market research and analysis, to shape and sharpen key business strategies.

5. Support the “Experience & Product Lead” to develop, define and communicate the product vision/strategy to stakeholders and development teams. Establish cadence and formalized pipelines of acquiring new product requirements from top-down business priorities, bottom-up customer insights/feedback, as well as improving the efficiency/efficacy of internal operations.

6. Define, create and document detailed User Stories and Acceptance Criteria. Collaborate with Designers and Solution Architects, to ensure the proposed solution can adequately meet all intended requirements while delivering a world-class user experience.

7. Collaborate with the Engineering teams to deliver high quality products in the prioritized backlog. Assist the Engineering team to address any Business-related clarifications/blockers. Collaborate with the Quality Assurance team to ensure all new deliverables are tested (either through automated test scripts or manual testing) and does not cause any regression issues.

8. Support the Venture Lead to organize and prepare for key meetings/presentations to Board Members, Investors, Partners, Team Lead huddles, etc. Perform secretariate duties during these key sessions where required.

9. You must be comfortable working with a high level of ambiguity and complexity under very strict timelines. You will be required to navigate and align internal and external parties, agencies and partner resources.

Requirements:

· Degree/Certification in Project Management, Business Administration, Design, Technology or a related field

· Understanding of Agile methodology and venture building methodology is a bonus

· Exceptional communication, presentation and relationship building skills with the ability to foster collaboration and synergy across diverse teams and partners.

· Strong communication and collaboration skills working with cross functional teams, stakeholders, partners and investors

· Demonstrates strategic thinking, can understand macro trends and consumer needs and conceptualize design and develop new strategies opportunities

· Adaptable, flexible, willing to grow with an evolving organisation and work-scope

· Excellent analytical and problem-solving skills. Ability to think creatively, strategically and resourcefully

· Diligent attention to detail and strong technical intuition

· Proficient in analyzing huge amounts of data

· Ability to manage time effectively, prioritize tasks, and meet deadlines

· Strong teamwork skills and the ability to collaborate effectively with diverse internal teams and corporate stakeholders

· High level of accountability and ability to execute projects and tasks with minimal supervision

· Has high resilient with an equally high degree of responsibility and accountability

· You have a passion for conservation, sustainability and biodiversity, with a love for animals in general

Experiences:

· 3 to 5 years in Project Management, Business Administration, Agile Product Development, Business Analyst or similar roles

· Solid understanding of product fundamentals, including market analysis, MVP and product-market-fit, positioning, go-to-market, pricing, testing, iterative product delivery

· Familiarity working in corporate environments and managing stakeholders therein

· Familiarity working with cross functional teams of engineering, design, commercial, customer success, etc

· Sound business acumen with proven results in retention, adoption and growth of consumer products

· Prior working experience in startups or corporate ventures is a bonus

Main Duties and Responsibilities

We are seeking an accomplished Assistant IT Manager to join our pre-opening team in Mandai Rainforest Resort by Banyan Tree.

As part of the pre-opening team, the successful candidate will play a pivotal role in setting up, maintaining and enhancing the Resorts' IT systems. The candidate will be responsible for ensuring the operational stability and high service availability of our systems, for both guests and internal stakeholders.

Key Responsibilities

• Working with the IT Manager, the incumbent will set up and ensure that the Resort's IT systems, including our Hotel Management System, are updated based on the current release as guided by our corporate office.
• Manage any IT issues that may occur and pro-actively resolve them to minimize any downtime for guests and/or internal stakeholders. In performing this role, the Assistant IT Manager is to work with the IT Manager to recommend any improvements because of the occurrence.
• Assist the Resort’s guests with any system or technical-related matters. The incumbent would need to liaise with the Front-of-House team to respond to any guest-related IT requests.
• Ensure that our systems are protected by the necessary security procedures and protocols, including the timely revision of user access right and passwords for both the PMS and PC Network systems.
• Provide regular management reports and document all system activities (e.g. Maintenance Logs, Data Change Logs)
• Ensure the accuracy and computer audit trail of daily and monthly financial reports.

Job Requirements

• Possess a degree, diploma or equivalent professional qualification in Information Technology or a related field.
• At least 4 to 6 years of relevant IT experience, in a similar capacity. Proven track record in a similar property. Prior experience as part of a pre-opening team for a Resort will be an advantage.
• Excellent interpersonal and communication skills