Total 93,242 customer service manager job vacancies in Singapore

Primary Objectives of Position

Lead a team in managing the lifecycle of new/ existing business applications as well as timely turnaround of requests and incidents.

Manage various stages of projects in conception and initiation, planning, execution, performance/ monitoring, and project closure.

Job Responsibilities

• Develop business applications operational model and build the team’s competencies to support the needs of the Organization.
• Collaborate with stakeholders to understand strategic and operational needs, capture requirements, identify gaps, and translate these into solutions.
• Lead and prioritize business applications projects/ change requests/ ad-hoc assignments and manage resources to achieve project scope, budget, and time.
• Develop business case justifications and cost & benefit analyses for business application spending/ initiatives.
• Ensure business application practices adhere to Organization policies and regulatory requirements.
• Plan, design, research, evaluate, and acquire new or upgraded business applications.
• Drive and monitor KPI, and prepares operational reports summarizing information and trends to identify improvements.
• Direct, motivate, develop, and oversee the performance of the business applications team and lead by example in professionalism and accountability.
• Provide/ arrange coverage in case of staff absence/ departure.
• Manage 3rd party vendors and consultants to achieve holistic outcomes/ goals.
• Develop policies, SOP, training materials, and technical documentation and ensure these are up-to-date.

The above activities are by no means exhaustive and are subject to amendment whenever needed.

Job Specifications

Minimum Education / Qualifications

• Degree in Information Systems or equivalent.

Minimum Years of Relevant Experience

• 3-4 years’ experience in managing business applications functions, enterprise solutions, project implementation, and leading a team.

Knowledge/Skills

• Experiences in NetSuite ERP, CRM, HRMS, BI and other enterprise solutions.
• Experiences in managing SaaS, web, and mobile applications.
• Experiences in website administration and Microsoft Power Platform.
• Experiences in project, incident, change, and risk management.
• Strong knowledge of business applications and IT processes and their interdependencies.
• Experiences in software development and programming languages (e.g. Java, .Net, Apex, HTML, etc).
• Good understanding of IT governance, risk and compliance, security, and license management.
• Strong planning, analytical, and problem-solving skills.
• Able to work and deliver under tight timeline.

Attributes (functional or leadership competencies)

• Proactive in seeking assistance, input, and feedback.
• Customer-centric.
• Team player with excellent interpersonal skills and multi-tasker
• Excellent communication and writing skills.

Summary: To manage the running of assigned services in a profitable manner and ensure constant dialogue with stakeholders, vendors, and customers (principal and agency). To be reactive to market changes to ensure improved service volumes, scope, efficiencies, and profitability. The role does involve travel to visit customers, agents, and terminals.

Employment Type: Permanent

Reports to: Hub Director / General Manager

Location: Singapore

Role and Responsibilities:

· P&L Responsibility;

· Improve cost efficiency and optimize yield;

· Select ships with optimum intake, bunker consumption and tonnage for lowest port dues;

· Close monitoring of daily bunker consumption via use of the system and ensure vessel consumption is in line with Time Charter Description (TCD) and cross check against other sister ships previously operated in the trade or region;

· Monitor and review bunker survey report of individual stem and confirm that reported quantities are in line with master’s reported ROB. Deal with any variations immediately;

· Cost control – Direct and Indirect costs must be thoroughly understood;

· Manage terminal contracts for assigned trades;

· Manage and resolve claims (cargo claims, container damage, vessel damage) in consultation with legal team where required;

· Strategising trade routes (existng and new). This may involve consolidation with customers and competitors or expanding existing service coverage either via own deployment or swaps with other operators;

· In colloboration with the Commercial department , aquire, compile and mainten trade statistics and reports for analysis and decision making;

· Space management and selection of cargo that delivers best NTV (Net To Vessel) returns;

· Look for opportunities to implement GRI‘s (general rate increase), RR‘s (rate restoration), CBR (critical bunker recovery) for all trades managed in line with cost increases;

· Manage and coordinate rate quotation and filing with commercial department;

· Liaise with agents to ensure online booking forecasts are updated timely in online system;

· Build and retain good relations with customers assigned to you in order XPF become their preferred vendor of choice. The company will expect you to deal with commercial matters relating to a wider geographical scope where you will be briefed internally before discussing with the customer. This will involve regular contact via face to face meetings and entertainment. Out of hours work and travel may be required.

· Business development

o Strategizing trades routes (existing and new) which involves new service development / expansion;

o Feasibilities studies on various services concept and deployment scenarios;

o Securing/expanding of slot swop and fixed slot deals.

Key Performance Indicators

· Accurate and on time internal and external communication

· Customer satisfaction

· Good internal working relationships

Requirements:

· Bachelor’s degree in maritime business or business management.

· Minimum 5 years’ experience in shipping line involving in trade.

· Effective communication and interpersonal skills to collaborate with colleagues across departments and various internal & external stakeholders.

· Able to travel overseas as part of business requirements.

· Independent and result oriented.

· Strategic thinker.

· Ability to focus on tasks and analyses situations, systems, and problems.

· Ability to make quick decisions supported by information and data gathered.

· Able to work in fast pace environment.

· Strong leadership.

· Proficiency in the English language, both verbal and written.

• Source, identify suitable investment opportunities and analyse real estate opportunities and proposals

• Evaluate deals, including due diligence and debt financing

• Perform financial modelling analyses and feasibility studies including site inspection

• Conduct market research and analyse property market performance and prepare reports

• Assist in valuation and property tax matters

Responsibilities

• Develop new customer relationships and enhance gross profit.
• Utilize telemarketing and personal visits to both potential and existing clients to boost sales and foster customer loyalty.
• Coordinate local sales campaigns for international partners/agents.
• Lead commercial strategy development and implementation.
• Proactively seek new business opportunities and identify growth potential in current accounts.
• Participate in bids, RFQs, and other commercial activities, including quotation preparation and follow-up.
• Engage in networking events to expand industry connections and drive business expansion.
• Conduct feasibility studies for new and existing ventures.
• Handle customer complaints and feedback to ensure satisfaction and retention, balancing compliance with local regulations and dispute resolution.
• Manage cash effectively and collaborate with Credit Control for efficient credit management.
• Conduct market research to understand current market trends and identify opportunities for business growth.

Requirements:

• Minimum 5 years of relevant experience, preferably in a similar capacity.
• Proficient understanding of Singapore ports and maritime regulations.
• Strong commercial instincts and a drive for business development.
• Excellent communication and people management abilities.

Join Our Team as a Service Coordinator!

Are you a customer-focused individual with excellent coordination and communication skills? Do you thrive in a dynamic environment where you can make a difference by ensuring timely service and support to customers? If so, we invite you to join our team at Securevision Pte Ltd.

About Us:

Securevision Pte Ltd is a leading provider of security systems solutions in Singapore. With a commitment to excellence and customer satisfaction, we strive to deliver top-quality service and support to our clients. As we continue to grow, we are seeking a dedicated Service Coordinator to play a key role in ensuring seamless coordination and delivery of services.

Position: Service Coordinator

Location: Singapore

Work Schedule: This is a full-time position with a 5-day work week, Monday to Friday, from 8:30 AM to 6:00 PM.

Key Responsibilities:

• Contact customers to schedule servicing and maintenance appointments or arrange installation times for technicians.
• Coordinate closely with technicians to ensure efficient allocation of resources and timely completion of service requests.
• Follow up with customers to confirm appointments and provide updates on service status.
• Handle incoming calls, complaints, and service requests professionally and courteously.
• Prioritize and schedule service requests based on urgency and customer needs.
• Maintain accurate records of service activities, including appointment details and customer interactions.
• Follow up with quotations for materials or labour rendered.
• Keep track of maintenance schedules and remind customers to renew servicing contracts.
• Work closely with the sales and operations teams to ensure a seamless customer experience.
• Provide exceptional customer service and strive to exceed customer expectations at all times.

Qualifications:

• Diploma or equivalent qualification.
• Strong communication and interpersonal skills.
• Excellent organizational and time management skills.
• Ability to multitask and prioritize tasks effectively.
• Customer-focused with a proactive approach to problem-solving.
• Proficiency in Microsoft Office and scheduling software.
• Previous experience in customer service or service coordination is a plus but not mandatory.
• Ability to work independently and be part of a team.

Salary Range:

The salary for this position will range from SGD 2,500 to SGD 3,500 per month, commensurate with experience and qualifications.

How to Apply:

If you are a motivated and detail-oriented individual with a passion for customer service and coordination, we encourage you to apply for the Service Coordinator position at Securevision Pte Ltd.

To apply, please send your resume and a cover letter outlining your relevant experience and why you are interested in joining our team to [email protected].

Securevision Pte Ltd is an equal-opportunity employer. We thank all applicants for their interest; however, only shortlisted candidates will be contacted for an interview.

Objectives of the position:

This role is for the Customer Quality Support for Company’s product distribution where Customer’s feedback & Product Quality requirements / issues are handled. The person will be responsible to handle Customers requirements such as complaints, test data & other technical information as requested. Customer complaints handling will also include the necessary communication with all the stake holders (Customer, Supplier, CS, PP, SVM, LOG). Knowledge in cable testing and specification requirements will be required to understand Customer complaints (technical & logistics).

Key Responsibilities:

1. Manage Customer complaint processes such as acknowledgement of the complaint, updating into SAP, keeping track of the complaint, closure of the complaint & summarizing for monthly reporting. Proper handling of customers’ needs by providing accurate and timely information on enquiries related to cable standards, test reports and handling of customer complaints.

2. Track supplier quality by means of in-coming inspection when required or arise from Customer complaints. Update results in SAP system and release inspected lots according to the usage decision defined. To generate supplier CAR and track for corrective action by liaising with the supplier.

3. Familiar with and comply to international cable testing standards and procedures. Contribute to achieving company & department KPIs through due diligence, duty of care & personal accountability for Quality assurance in all tasks.

4. Liaising with relevant departments to effectively close the Customer complaints

5. Maintain records in SAP

6. Operate Laboratory test equipment when required

7. Assist Customer’s Technical enquiries e.g Product Test Report, RoHS, REACH, CE

8. Supplier claim processes and 8D report.

9. Prepare and issue Customer Test Certificates & COC

10. Assist in other day to day activities related to QA department as assigned by Superior.

Skills & Qualification:

▪ Min. Diploma or Degree in Engineering (Electronics / Electrical) or equivalent

▪ Min. 2 years’ experience in electrical / electronic product testing and qualification. Fresh can also apply

▪ Knowledge in ISO 9001 : 2015 QMS standard.

▪ Must be able to operate lab equipment (calliper, visual scope, resistance checker, High voltage tester).

▪ Prior experience in SAP system is required for this role. Knowledge of cable product testing is an added advantage.

▪ Good written and communication skills

▪ Good customer handling skills and able to communicate to all levels in the organization

▪ Proficient in Microsoft Words and Excel

▪ Addresses present issues immediately and independently

▪ Possess self-confident and willing to share opinions and expertise in discussions

▪ Anticipate potential problems and takes action to avoid crisis

▪ Provide support to colleague in the Department and work as a team to achieve Department goals and targets

Job Summary:

This role involves leading a team of competent engineers, supervisors and skilled workers in tendering for projects, procuring materials, equipment and manpower, coordinating with stakeholders, installation of the ACMV system as well as conduct of testing and commissioning of the ACMV system.

Job Description:

1. Team Leadership:

• Lead, supervise, and mentor a team of ACMV engineers, supervisors and skilled workers.
• Foster a collaborative and high-performance work environment.
• Provide ongoing training and development opportunities for the team.

2. Stakeholders management:

• Coordinate with main contractor, MEP contractors as well as other trades subcontractors to ensure smooth execution of works.

3. Technical Expertise:

• Provide technical guidance and support to engineers, supervisors and skilled workers in executing their works according to technical specifications and drawings, as well as prevailing codes and regulations.
• Ensure smooth execution of works in timely manner to meet project schedule.
• Stay updated on industry trends, new technologies, and advancements in air conditioning systems.

4. Budget Management:

• Manage the project budget in materials and manpower.
• Monitor expenses, analyze budget variances, and implement cost-savings measures.

5. Compliance and Safety:

• Ensure compliance with industry regulations, safety standards, and company policies.
• Implement and enforce safety protocols to ensure the well-being of employees and customers.

6. Reporting:

• Provide updates to senior management on departmental performance and challenges.

7. Continuous Improvement:

• Identify opportunities for process improvement and implement best practices.
• Stay informed about emerging technologies and methodologies in air-conditioning repair and maintenance.

Requirements:

• Minimum Bachelor's Degree in Mechanical Engineering.
• Proven experience in management and execution of air-conditioning and mechanical ventilation (ACMV) works.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Knowledge of safety regulations and industry standards.
• Certification of ACMV systems or related field is advantageous.

· Responsible for managing all functions and day to day operations of the restaurant during opening, mid or closing shifts.

· Manage all necessary repair and maintenance issues.

· Make recommendations concerning development, promotion, and disciplinary action affecting team members.

· Manage inventory and liaise with store manager to make necessary orders in advance.

· Proven ability to develop teams and training of new staff.

· Knowledge of systems, methods and processes that contribute to smooth operations
both in back-end and front-end.

· Shares knowledge of South Indian Vegetarian food and ensures good food quality.

· Manage Catering orders and ensuring smooth flow in catering operations.

· Maintaining and monitoring duty roster schedules.

· Implementing regular cleaning rota, daily, weekly and monthly and doing regular
follow-ups.

· Ensures excellent customer service and has good customer management skills.

· Retains customer loyalty by ensuring good customer experience and relationships.

· Candidate should have completed Degree.

· Ability to work in a fast-paced environment.

· Ability to work well with teams.

· Candidate having working Tamil knowledge is important.

· Minimum 10 years of relevant working experience in a setup similar to ours.

Job Responsibilities

• Responsible for managing and maintaining Sharepoint, CRM applications including installation, update/upgrade, configuration and setups.
• Responsible for the interfaces/jobs monitoring, configuration and troubleshooting on network, connectivity issues
• Provide routine administrative support; register and renewing domain name, SSL certificates, importing certs
• Maintain registry/inventory list of the applications, certs, its versions, expiry dates, access controls, and users/roles list
• Conduct/Perform sanity test on the systems post updates/patches
• Participate in DR exercise, including drills and table top exercise
• Responsible as independent release manager not involved in application support team
• Perform system patches, applications deployments and new releases
• Perform connectivity test for new interfaces, keys generation & renewals
• Conduct preventive maintenance, such as housekeeping and logs extractions.
• Create/Remove accounts/user groups if needed
• Retrieve and extractions of application logs for troubleshooting and investigations
• Communicating control deficiencies and making recommendations for improvement.
• Coordinate with external vendors and internal staff for problem resolution.
• Ensure compliance with IT security standards, policies and procedures.
• Involve in cloud resources administration, monitoring and provisioning
• Setup, configure DevOps/CICD on cloud
• Assist in executing project activities.
• Any other duties as assigned.

Requirements

• Degree/Diploma in Computer Science or Information Technology.
• Minimum at least 8 years of working experience as application/systems administrator.
• Proficient in Microsoft products (Windows Servers , Microsoft AD, ADFS, SFTP, File transfers)
• Experience in SecureConnect product, its configuration & setups
• Experience in Symantec Protection Engine product
• Practical knowledge in managing and working in multi-vendor environment
• Experience, familiar in working in Data centers and Government Commercial Cloud environments, experience in GPC is added advantage
• Experience in managing Singapore public sector agency’s system and environment is preferred
• Ability to manage multiple sites and prioritisation on handling issues
• Expected to work after office hours, weekends/PH. Replacement days off will be granted when needed to work during this timings.

Position Purpose

• Provide guidance and day-to-day training to staff within assigned area

• Carry out day-to-day operations in managing floor control to maintain & improve quality, service cleanliness & ambience

• Manage and coordinate activities with people, products and equipment to maximize sales and profit

Responsibilities

Restaurant Operations

• Lead a team of service staff within assigned unit by allocating tasks and roles for individuals in the service team

• Check readiness of restaurant for service day and brief service crew on staffing roster for service day

• Manage customer flow and seating arrangement

• Oversee the service rendered by the team to ensure it meets the quality, service, cleanliness and values standards and to address lapses in service quality when necessary

• Manage cash floats, audit rolls, and provide technical troubleshoot for cash register errors when necessary

• Ensure documentation of all cash shortage and surplus in record book and to tally payment collection

Restaurant Management & Planning

• Act as point of escalation for service crew regarding service issues

• Resolve day-to-day operation issues as and when it occurs and to provide support as necessary to ensure service crew are able to carry out assigned task

• Lead investigation and resolution of all complex customer complaints and/or feedback in a timely and efficient manner

Quality Assurance & Control

• Enforce restaurant quality, service, cleanliness and value standards

• Monitor operations to ensure compliance with all safety procedures and guidelines in the restaurant

• Implement corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safety

People Management

• Conduct induction for new hires to provide them with the necessary skills and information to carry out roles and functions

• Provide training to encourage role rotation amongst service staff

• Train and monitor staff in the company SOPs (standard operating procedures)

• Ensure workplace safety practicesPosition Purpose

• Provide guidance and day-to-day training to staff within assigned area

• Carry out day-to-day operations in managing floor control to maintain & improve quality, service cleanliness & ambience

• Manage and coordinate activities with people, products and equipment to maximize sales and profit.

Position Purpose

• Provide guidance and day-to-day training to staff within assigned area
• Carry out day-to-day operations in managing floor control to maintain & improve quality, service cleanliness & ambience
• Manage and coordinate activities with people, products and equipment to maximize sales and profitResponsibilities

Restaurant Operations

• Lead a team of service staff within assigned unit by allocating tasks and roles for individuals in the service team
• Check readiness of restaurant for service day and brief service crew on staffing roster for service day
• Manage customer flow and seating arrangement
• Oversee the service rendered by the team to ensure it meets the quality, service, cleanliness and values standards and to address lapses in service quality when necessary
• Manage cash floats, audit rolls, and provide technical troubleshoot for cash register errors when necessary
• Ensure documentation of all cash shortage and surplus in record book and to tally payment collection

Restaurant Management & Planning

• Act as point of escalation for service crew regarding service issues
• Resolve day-to-day operation issues as and when it occurs and to provide support as necessary to ensure service crew are able to carry out assigned task
• Lead investigation and resolution of all complex customer complaints and/or feedback in a timely and efficient manner

Quality Assurance & Control

• Enforce restaurant quality, service, cleanliness and value standards
• Monitor operations to ensure compliance with all safety procedures and guidelines in the restaurant
• Implement corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safety

People Management

• Conduct induction for new hires to provide them with the necessary skills and information to carry out roles and functions
• Provide training to encourage role rotation amongst service staff
• Train and monitor staff in the company SOPs (standard operating procedures)
• Ensure workplace safety practices

We are looking for an Outlet Manager to join our dynamic team in a leading beauty and wellness company. As the Outlet Manager, you will play a pivotal role in overseeing the day-to-day operations of our outlet, ensuring exceptional customer experiences, and driving the success of our brand. If you are a passionate and results-driven individual with a background in beauty and wellness management, we invite you to be part of our innovative and thriving organization. Responsibilities may include but not limited to:

• Drive a team of Consultants and therapists to optimize sales by upholding exceptional service and retail standards, ultimately achieving customer service and sales objectives.
• Manage all aspects of refund and complaint cases to ensure resolution and customer satisfaction.
• Gather customer testimonials, feedback form, before and after photos.
• Brainstorm marketing strategies to boost outlet sales figures.
• Identifying areas for enhancement and implementing necessary changes to elevate the overall customer experience and service standard.
• Demonstrate resourcefulness, a service-oriented approach, active engagement, and effective hands-on management skills.

Requirements:

• Minimum of 3-5 years of experience in the Beauty/Spa Industry, with a preferred background in a managerial role.
• Highly motivated person who is sales-driven & result orientated.
• Proven sales track record and the capability to meet sales targets.
• Excellent communication, interpersonal skills, and customer service attitude.
• Preferably someone who is able to communicate in English and Chinese language.

Working Location: City Hall MRT / Changi Airport MRT

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and World Impact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Work you will do

· Translate functional requirements into technical design

· Take responsibility for technical design and coding (both new or existing systems)

· Recommend and evaluate detailed design of system components to ensure reusability and flexibility is practiced, where applicable.

· Develop and update technical documents including technical specifications

· Perform unit testing, system integrated testing & user acceptance testing

· Responsible for system enhancements, technical support and issues/problem resolution including bugs fixing

· Report to and work closely with Project/Team Lead in all aspects of projects delivery

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We expect our people to embrace and live our purpose and shared values, challenging themselves everyday to identify issues that are most important to our clients, our people and the communities, and to make an impact that matters. In addition to living our purpose, Managers across our Firm are expected to:

· Understand the goals of Deloitte, align our people to these objectives by setting clear priorities and direction by establishing a positive relationship with a senior stakeholders.

· Influence teams, and individuals positively. Lead by example and provide equal opportunity for people to grow, develop and succeed.

· Delivers exceptional client service. Maximizes results and drives high performance from people while fostering collaboration across businesses and geographies.

· Manage diverse teams within a highly inclusive team culture where people are respected and valued for their contribution.

· Develop high-performing teams through challenging and meaningful opportunities and recognize them for the impact that they make.

Enough about us, let's talk about you

If you are someone with:

· Bachelor degree with at least 8 or more year experience in C#, ASP.Net, ADO.Net, JQuery and JavaScript is a plus.

· Bachelor degree with at least 8 year experience consider for developer position

· At least 6 years of Outsystems platform experience

· Strong working knowledge of various technology platforms and practices, including, but not limited to, Microsoft .NET technologies, service-oriented architecture, and software development best practices.

· Strong knowledge of new or latest technology, and able to gauge suitability to the organization’s business

· A good innovative team player with strong sense of integrity & accountability

· Enterprise technologies experience is very much advantageous

Next Steps

So what are you waiting for? Join the winning team now.

Due to volume of applications, we regret that only shortlisted candidates will be notified.

Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.

Responsibilities:

• Regularly repair, troubleshoot, and configure machines.
• Finish indoor and outdoor maintenance and repairs.
• Hands-on approach to fix technical problems.
• Proficiency in identifying and fixing flaws in mechanical equipment.

Requirements:

• Min Nitec in Mechanical Engineering or it's equivalent
• At least two years related working experience
• Knowledge of hydraulics or electricity is an added advantage

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Responsibilities:

• Coordinate the implementation of projects to guarantee its timely and seamless completion
• Regular site meetings and inspections to inspect work timeline, requirements, and contract designs.
• Examine and offer recommendations about all claims made by contractors.
• Update user with a weekly progress report.
• Arrange and lead a project meeting every week.
• Documentation pertaining to the fulfillment of the contract, contractor payment, DLP, and compilation of NSC O&M manuals.
• Examine and verify the completed work before transferring ownership.

Requirements:

• Min diploma in civil engineering, building construction management, architecture, interior design, or it's equivalent
• At least 2 years related working experience
• Previous experience in Office commercial project experience is an added advantage
• Able to lead a team

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to send in your resume.

EA License No: 13C6305

Reg. No.: R1874608

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

• Attain sales performance targets and uphold positive client relations.

B2B Sales

• Lead the sales team to achieve targets and manage customer experience.
• Serve and increase sales from existing key accounts.
• Generate and develop new key accounts.
• Collaborate with partners (Samsung, Crestron, Bose, Martin Audio, QSC, Poly, Logitech, Microsoft) and the in-house AV Design Team to propose solutions meeting customer needs.
• Negotiate pricing with partners for competitive bids.

Manage Partners (Manufacturers)

• Source and secure partnerships for related solutions to broaden offerings to the same customer.

Sales Reporting

• Present and submit weekly sales reports.

Solution Focus

• All types of Audio, Visual, and video conferencing solutions.

Primary Market Focus

• Enterprise: FSI, Technology, Manufacturer, Oil & Gas, etc.

Job Specifications:

• Preferred: ITE/A Level/Diploma in IT/Engineering/Audio Visual.
• OR Diploma in any discipline.
• Minimum 2 years of B2B sales experience with a good track record.
• Experience in project-based, development of customized solutions sales environment.
• Design & Built experience for solutions requiring hardware/equipment in AV, IT, communication, M&E, and other industrial sectors.
• Relevant contacts in vertical markets.
• Keen interest in sales management and leadership traits.
• Experience in managing key accounts in the Enterprise market, especially in Technology, Manufacturing & FSI.
• Experience in Audio & Visual, video conferencing, telephony solutions is a plus.

Role Description:

The Sales and Operations Manager plays a pivotal role in overseeing the sales activities and operational efficiency of the company. This multifaceted position involves managing both the sales team and operational aspects of the business to ensure optimal performance and customer satisfaction. The Sales and Operations Manager reports directly to senior management and collaborates closely with various departments to drive revenue growth and streamline operations.

Specific Responsibilities:
1. Trainee will be introduced to the company's mission, values, and goals. Familiarize with the products, services, and customer demographics. Trainee to understand the sales process. Do role-playing exercises to practice sales conversations and objections handling. Introduction to upselling and cross-selling techniques.

2. Trainee will have training on scheduling appointments, managing inventory, and handling transactions. Introduction to software systems used for operations.

3. Trainee will be able to learn the importance of customer satisfaction and loyalty. Handling difficult customers and resolving complaints effectively. Role-playing scenarios to practice various customer service situations.

4. Trainee to learn and pick up consultative selling techniques, and build long-term customer relationships. Trainee to understand the target market and competition. Introduction to digital marketing tools and social media strategies. Creating promotional campaigns and measuring their effectiveness.

5. Trainee will learn techniques for tracking inventory levels and ordering supplies. Implementing inventory control measures to minimize waste and shrinkage.

6. Trainee to understand financial statements (profit and loss, balance sheet). Budgeting and forecasting techniques used by the company. Identifying key performance indicators (KPIs) and analyzing business performance.

7. Trainee will learn and utilise effective communication and motivational techniques. Delegation and empowerment strategies. Trainee will be able to build and lead a high-performing team. Conducting performance evaluations and providing constructive feedback. 8. Trainee will be able to identify new business opportunities and partnerships. Networking strategies to expand the customer base. Trainee to develop a growth plan for the business. Implementing strategies to increase revenue and profitability. Continuous improvement and adapting to market changes.

Competencies:

1.Orientation, Company Overview and Sales Fundamentals

2. Operational Skills

3. Customer Service Excellence

4. Advanced Sales Techniques and Marketing Strategies

5. Inventory Management

6. Financial Analysis

7. Leadership Skills and Team Management 8. Business Development and Growth Strategies

4. Duration of Traineeships: 6 months

5. Approved Training Allowance: Mature Mid-Career Individuals - $2,900

6. Education Qualifications Required for the Traineeship Role Under SGUnited Traineeship:

Mid-career individuals from any qualification level can apply.

Responsibilities:

• Handle customer inquiries and requests within the group chat promptly, providing clear responses and resolving customer queries;
• Communicate effectively and collaborate with other departments to ensure timely and effective resolution of customer issues;
• Cooperate actively with assigned tasks from supervisors, completing delegated tasks promptly;
• Gather customer feedback and suggestions, provide improvement recommendations to relevant departments, and follow up on feedback;
• Maintain regular communication with customers, foster good customer relationships, and enhance customer satisfaction;
• Familiarize oneself with company products and usage, providing accurate and timely solutions and services to customers.

Requirements:

• Proficient in Mandarin communication, with fluent language skills to express and explain issues clearly and accurately for Mandarin speacking client;
• Deep understanding of company products, proficient in utilizing product features to deliver professional service and support to customers;
• Possess teamwork and strong communication skills, capable of coordinating with different departments to solve problems;
• Demonstrate strong sense of responsibility and execution ability, completing assigned tasks on time;
• Possess excellent service orientation and customer focus, proactively addressing customer needs to deliver high-quality service experiences.

Location: Tanjong Pagar;

Working Hours: Monday to Friday, 9am-6pm, with 1.5 hours of lunch break.

Role: Project Manager

Department: Project

· Report directly to the Assigned Senior Project Manager or Director

· Oversee and direct construction projects from conception to completion to be delivered within time, budget and resources through scheduling deliverables and work progress.

· Establish and manage the relationship with the client, stakeholders and relevant authorities.

· Oversee all onsite and offsite constructions to monitor compliance with contractual obligations and building and safety regulations.

· Developing project scopes and objectives, involving all relevant internal and external stakeholders and ensuring technical feasibility.

· Coordinate and direct with internal team engineers, coordinators, draftsman, construction workers and external vendors such subcontractors and suppliers.

· Conduct internal meetings for assigned projects on design and project deliverables and subsequently, monitor the necessary deliverables required.

· Review design drawings for value engineering and constructability considerations and resolution of any technical matters on site.

· Review and recommend on variation advices to Clients for assigned projects.

· Prepare internal and external detailed project plan to track progress and ensure compliance to cost report and manpower budgeting submission timelines.

· Analyse, manage and mitigate risks by planning ahead to prevent problems and resolve any emerging ones.

· Ensure quality construction standards and the use of proper construction techniques.

· Administer Project Manager Resources to assist Tender department such as formulating technical responses to tender or attend client tender interviews.

Requirements:

· Minimum Diploma in Engineering or related fields from recognized tertiary institution.

· Degree/Professional Qualifications in Civil Engineering will be an advantage.

· Working Experience in LTA Projects (Architectural / RC / Wet Trade)

· Possess high level of integrity, good interpersonal and strong leadership skills

· Good communication skills

Sales Director / Business Development Managers (Singapore)

Business Buy & Sell for Companies

Job Highlights

• Attractive Remuneration Package
• Passionate and Vibrant Environment

· Dynamic and Fast-paced Environment

· Experience in Sales and Project Management skills

Responsibilities

· Looking for companies that is planning to sell their business or buy in more companies

· Minimum entry will be selling price ranging 3 million sg dollars and above

· Conduct sales pitch to prospective clients who are companies CEO or MD if they are keen to sell their companies or if they plans to buy in more companies for expansion or planning for group listings of companies

· Able to hold good conversion and do presentation with the higher level management

· Able to go after Sales target

· Mature in thinking and handling of all matters

Job Description

• Candidate must possess at least Diploma/Advanced/Higher and above
• At least 3 Year(s) of working experience in the related field is required for this position as a Sales and Business Development Manager / Director role
• Required Skill(s): Possess strong networking and sales closing techniques

· Team player with a positive attitude, inquisitive, pays attention to detail, open to ideas and highly motivated.

Interested candidates are invited to submit a comprehensive resume via APPLY Now. Please include the below information in your resume

· Latest updated resume

· Date availability. Able to start work immediately would be an advantage

· Paid by Project Basis only (no basic pay for this role)

· Very high commission together with performance bonuses for projects closed

· Flexible working hours (Work from home arrangement for now)

· Quarterly incentives & Yearly company performance

· Work Life Balance

· Only Singaporean or PR

Service/Kitchen Staff

Basic $2500-$3500

Monthly Commission up to $500

Gross up to $3500 above

5 days work

Work location: Tanjong Pagar / Somerset

• Nostalgic-Style Local Café

• Uniform and meals provided

• Monthly commission

• Annual leave, MC

• With or without experience are welcomed

EA Name: MANPOWER ACCESS PTE LTD

EA License No: 13C6854

EA Personnel Name: Teo Zhi Wee

EA Personnel Registration No: R22103947

Roles & Responsibilities:

• Direct the Sales team to result in client satisfaction and revenue growth
• Develop, execute and oversee strategies and plans to achieve the set business targets and maximise sales opportunities
• Define the approach for the overall sale of new business and account retention
• Build and maintain strong and long-lasting relationships with existing and new customers while understanding their business objectives and needs
• Foster relationships with existing and new customers to achieve desired revenue
• Promote positivity and motivation within the Sales team
• Investigate and resolve factors impacting sales performance
• Monitor changes in industry and leverage them for business opportunities
• Review sales performance and analyzing performance reports

Requirements:

• At least 3 years of experience as a Sales Manager
• Strong organizational and leadership skills of at least 3-5 years of track record in managing a sales team
• Knowledgeable and excellent networking in semiconductor industry
• Excellent communication, interpersonal, presentation and negotiation skills

Job Description

• You will maintain expert-level knowledge in product / sales system
• You will facilitate and conduct functional training sessions, along with Area Managers
• You will assist section head to review and develop training programs to address skill gaps of front-line workers
• You will conceptualize and plan training materials for training programs, based on data and research
• You will oversee and direct training sessions or workshops for frontline staff
• You will research and implement technology enabled innovations
• You will work with various stakeholders in order to plan and schedule training effectively with minimum interruption to normal work as part of onboarding
• You will develop survey questions, plan implementation and conduct surveys
• You will build, collate and maintain a database of all training materials
• You will develop monitoring systems for evaluation of trainees’ skills and performances
• You will track and monitor training records

Who You Are

• You should have a degree and above in any discipline
• You should have minimum 2 years of relevant experience in training and/or HR
• You Computer skills e.g: Microsoft Office, Database and instructional software
• You will need to have experience with technologies and best practices for instructional manuals and teaching platforms
• You should have strong interpersonal and communication skills
• You should be able to multitask, prioritize and manage time efficiently
• You should have excellent observance and analytical skills

RESPONSIBILITIES

• Take charge of overseeing and guiding projects from their initial planning stages to final delivery, ensuring adherence to quality, cost, safety, and time constraints through precise preparation and execution of all project tasks in alignment with company policies and legal standards.
• Provide reports to senior management regarding project progress and key developments.
• Collaborate with clients, consultants, regulatory bodies, and subcontractors to facilitate seamless project completion.
• Develop, review, and present detailed schedules, method statements, technical proposals, and risk assessment plans. •
• Organize and conduct regular safety meetings at internal, subcontractor, and site levels.

REQUIREMENTS

• Minimum of 5 years working experience in HDB projects
• Ideally someone with PMP certification
• Able to handle a ptoject team.
• Minimum Degree in Civil Engineering or equivalent.

Thank you for your application and we regret that only shortlisted applicants will be notified

By submitting any application or resume to us, you will be deemed to have agreed & consented to us collecting, using, retaining & disclosing your personal information to prospective employers with the services provided by us.

EA (18C9514/R23118479)

Our client (a foreign financial institution under their PE fund division) is looking for an experienced and result-driven Compliance Officer to lead a lean compliance team in ensuring that the Company complies with relevant industry regulations and in instilling a strong compliance and governance culture.

You will work closely with the CEO and Director to address compliance issues, mitigate risks, and maintain a strong overall ethical and legal integrity.

Job Scope

• Lead the team and assist the Director of Governance, Risk and Compliance to implement and maintain governance and compliance policies and procedures;
• Serve as the point of contact for regulators (ie: MAS) including periodic filing, circulars, surveys, meetings;
• Keep Keep abreast of all related local and regional compliance matters, and international fund marketing rules and provide guidance/advice to Management and Staff;
• Provide compliance advisory support to relevant business units;
• Lead the compliance related work including obtaining documentation for customers, performing customer due diligence checks (KYC) and onboarding for all new clients and continuous due diligence review for existing relations etc;
• Provide advice with respect to marketing requirements of funds in various jurisdictions (eg: US, Europe) and coordinate with respective jurisdiction counsels/compliance team for registration of funds and regular reporting.
• Identify inadequacies and weakness in systems and controls of compliance and Company’s functions and suggest improvements.
• Carry out ongoing monitoring (business process reviews and compliance audits) to ensure that the Company complies with rules and regulations as well as with the company’s policies and internal control procedures.
• Organize and plan compliance trainings to educate Staff.
• Facilitate collaborations with external legal experts, auditors and compliance advisors.
• Maintain oversight over strong coordination with corporate secretaries to ensure proper maintenance of statutory records, company Registers, minutes Book.
• Assist with or take charge of ad-hoc projects or tasks as may be assigned from time-to-time

What you bring:

Functional Skills

• At least 6-8 Year(s) of working experience in the compliance function within the financial industry is required for this position.
• Experience leading team(s) and/or projects
• Extensive knowledge of compliance standards and protocols, including SFA, FAA, AML & KYC Notices
• Knowledge of The Alternative Investment Fund Managers Directive, US SEC, FINRA requirements would be an added advantage
• Bachelor’s Degree from a reputed University and/or relevant certification
• Knowledge of Companies Act and SFA and FAA and related regulations.
• Experience with MS Office andExcel.

Soft skills

• Proactive, Diligent and Attentive to details
• Ability to multitask with adaptability
• Self-driven and possess strong motivation and drive tosucceed
• Someone who believes in a long-term career