Total 504 Senior Executive hotel manager job vacancies in Singapore

We take great pride in delivering impeccable hospitality at the Hotel Miramar Singapore. Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service. Our exceptional location is also one of the many reasons people choose to stay with us. We offer opportunities for career stability and advancement. We welcome you to join us!

The ideal candidate is a motivated, well-organized individual who possess strong leadership, analytical skills, problem-solving abilities, and collaboration skills.

Highlights:

• Attractive Salary Package with AWS and Performance Bonus
• Staff meals, dental and medical benefits, birthday voucher, F&B discounts, and complimentary season parking for staff.
• Career Progression
• Training Opportunity

Responsibilities:

• Manages Key Access Control
• Maintain the Log Book for contractors working in the hotel in accordance with company’s health and safety policies
• Operates, checks and performs security surveillance on the CCTV system
• Patrol the hotel building, premises and perimeter on a daily basis ensuring safety, and send reports.
• Member of the CERT team to provide assistance during the triggering of a fire alarm
• Regulate traffic control at the driveway
• Monitor suspicious packages and be aware of bomb and terror threat procedures
• Investigate and report all allegations of theft, criminal damage and other incidents
• Maintain the Security Log Book and send Incident Reports
• Manage undesirable behaviour in a professional manner, intervening and defusing potential altercations
• Handle Loss and Found items
• Liaise with Police in the absence of Security Supervisor
• Report any maintenance or hazard issues to the supervisor on duty
• Adhere to all Health and Safety Regulations
• Any other duties assigned by the Security Supervisor.

Requirements:

• 6 days’ work week.
• Possesses valid Security License issued by PLRD/SIRD.
• At least 1 year of experience in a similar capacity in the Hospitality industry.
• Positive attitude and able to take responsibility.
• Able to communicate clearly and work in a team.
• Able to work on rotating shifts, weekends and public holidays.
• Computer literate

HOW TO APPLY:

We want to hear from you! Interested candidates are invited to email your updated resume by 16 Nov 2024.

Walk-In (Singaporean/Permanent Resident only) :

You can visit the HR Office at Hotel Miramar any time from Monday to Friday, between 10:00 AM and 4:00 PM. Find us at room #02-25.

*Ensure your resume provided to us does not contain your full NRIC number during your job application. Only short-listed candidates will be notified

At Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, tranquil and sincere working environment, work-life balance and effort recognitions.

Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, the Shangri-La Hotel, Singapore is a tranquil, sophisticated urban retreat whether travelling for business or leisure. It features 792 luxurious guestrooms and suites across three distinct wings, which include unique family-themed rooms, supported by a host of dedicated family-focused amenities.

We are looking for a F&B Revenue Executive to join our team!

As a F&B Revenue Executive, we require you to:

• Report daily F&B outlets actual revenue and covers
• Track booking pace for new promotion launched via Sevenrooms and Infrasys Cloud system
• Implement measures on profitability for promotions launched
• Analyze function rooms utilization and identify opportunities with large group base in house
• Identify special event dates for revenue optimization
• Identify low season and need periods of different outlets and suggest special promotions to increase sales
• Analyse sales data for different outlets
• In charge of other cost / revenue analysis such as Casual labour and staff productivity analysis

We take great pride in delivering impeccable hospitality at the Hotel Miramar Singapore. Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service. Our exceptional location is also one of the many reasons people choose to stay with us. We offer opportunities for career stability and advancement. We welcome you to join us!

The ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers.

Highlights:

• Attractive Salary Package with AWS and Performance Bonus
• 5-day work week with 14 days of annual leave, staff meals, dental and medical benefits, birthday voucher, F&B discounts, and complimentary season parking for staff.
• Career Progression
• Training Opportunity

Job Description:

• Responsible for the daily food preparations and duties assigned to meet the set standard and qualities for WESTERN cuisines served in our Hotel Coffee House / Hotel Restaurant.
• Able to lead the kitchen team and delegate duties.
• To manage cleanliness, wastage and cost control well.
• To implement new menu ideas & festive menus for our buffets.
• Report directly to Executive Chef.
• Any other ad-hoc duties as assigned.

Requirements:

• Singaporeans & PR only.
• Possess relevant professional qualifications.
• At least 2 to 5 years of experience in similar capacity.
• Able to work independently & a good team player.
• 5 days work week.
• Good interpersonal and communication skills
• Be willing to work on shifts, weekends and public holidays.

HOW TO APPLY:

We want to hear from you! Interested candidates are invited to email your updated resume by 16 Nov 2024.

Walk-IN

You can visit the HR Office at Hotel Miramar any time from Monday to Friday, between 9:00 AM and 6:00 PM. Find us at room #02-25.

*Ensure your resume provided to us does not contain your full NRIC number during your job application. Only short-listed candidates will be notified

Job Responsibilities

1. Regularly update rates, restrictions, availability across all distribution channels in accordance with revenue strategies.
2. Ensure all hotel information and content (descriptions, images, amenities) is accurate and up-to-date across channels.
3. Monitor and maintain rate parity across all distribution platforms, escalating discrepancies when necessary.
4. Support the Senior Distribution Executive with ad-hoc tasks and initiatives to enhance the hotel’s distribution efforts.
5. Performs other related duties as required.

Education and Work Experience

1. Fresh graduates or 1-2 years of experience in the hospitality industry.
2. Proficiency in Microsoft Excel and basic reporting tools.
3. Good communication skills and ability to work in a team environment.
4. Strong attention to detail and analytical skills.
5. Knowledge of Opera PMS, channel management tools, OTAs and GDS platforms is a plus.

Monday to Friday: 8.30am to 6pm

14 day AL

Variable Bonus

Responsibilities:

• Maintain complete knowledge of and comply with all hotel/departmental policies and procedures.

• Prepare Daily Revenue Report

• Ensure that all revenue transactions are takenup correctly, properly supported and reconciled.

• Investigate all discrepancies and make necessary adjustments (if any).

• To check guest in-house rate check report, variances must be explained by Front Office

• Complimentary & House use room must with appropriate supporting document

• Monitor discount procedures and special programs to ensure compliance with guidelines established. Verify that programs involving coupons, certificates and vouchers are valid and duly accounted for.

• Ensure that all voided checks, rebates, paid outs and miscellaneous charges are properly approved and supported.

• Reconcile operator charges to ensure that all guest and internal calls are charged correctly.

• Audit daily collection against the General Cashier’s Daily Report and bank-in slips.

• Liaise with the Accounts Executive to confirm the accuracy of the Guest, City Ledger and COMO related charges.

• Verify that officer checks (duty meals), F&B entertainment checks are processed according to the procedure.

• Ensure all Income report was check and compile Daily Pack are submitted on daily basis

• To maintain master file of complimentary and prepaid voucher issue to guests/clients

• Assist the Accountant with the month-end closing as specified.

• Assist in process improvements, ad-hoc projects

• Support in any other ad-hoc task.

Other requirements:

• Have a strong knowledge in Opera and POS

• Familiar in using Sun System

• At least 2 years’ experience in a hotel environment

• Min Diploma in Accountancy

• Positive attitude and willingness to learn

Interested applicants kindly apply through this job portal or email [email protected] and I will be in touch with you shortly.

Only shortlisted candidates will be notified.

Goh Boon Hui R24122338

Just Recruit Singapore Pte Ltd - EA12C6295

Job Responsibilities

• Review and verify invoices and requisitions for accuracy.
• Match invoices with purchase orders and goods received notes.
• Accurately input invoice details into the accounting system.
• Resolve discrepancies between invoices, purchase orders, and deliveries.
• Process payments and perform electronic transfers.
• Build and maintain strong vendor relationships, addressing payment inquiries and resolving issues.
• Keep vendor information updated and accurate in the system.
• Reconcile vendor statements and resolve any differences.
• Perform monthly reconciliations of accounts payable.
• Assist in preparing accruals for month-end closing.
• Maintain organized and complete records of all account's payable transactions.
• Ensure compliance with internal controls, accounting standards, and procedures.
• Ensure correct tax coding and compliance with GST regulations.
• Coordinate with other departments to resolve invoice or payment issues.

Skills and Qualifications

• 2+ years of experience in accounts payable, ideally in the hospitality industry.
• Proficiency in accounting software (e.g., SAP, Oracle, or similar).
• Strong attention to detail and accuracy in financial data processing.
• Excellent organizational and multitasking skills.
• Ability to work under pressure and meet deadlines.
• Solid understanding of accounting principles and relevant regulations.

experienced professional responsible for overseeing the daily operations ensuring efficient management, and providing strategic direction. In charge of supervising staff. Managing budgets, implementing marketing strategies, and maintaining compliance with laws and guidelines.

Proffeciency in Microsoft Office

Good communication skills

Reporting to the Security & Safety Manager, the incumbent is to ensure the safety and security of associates, guests and items in the hotel, and must always maintain the highest standards of security for all concerned while adhering to standards required by the Hotel.

RESPONSIBILITIES

• Ensure only associates on duty are allowed to enter the hotel premises
• Ensure that no ex-associate enter the hotel premises without the approval of the Human Resource Manager or Security Manager
• Report and detain any hotel associate other than those authorized to be on the floor.
• Ensure no hotel property is taken out without proper authorization from the relevant Head of Department
• Randomly conduct parcel search for associates on an alternate day basis
• Act as a witness for Finance Department conducting checks on cashier
• To assist and witness Duty Managers in conducting DND room checks and unlocking of safes in unoccupied guest rooms
• Issue "Contractor" ID Tag to contract workers, and ensure they are escorted by the relevant department to the designated working areas
• To ensure that all outsiders who have been issued ‘Visitors, Contractors and Vendors” passes surrender the same, upon leaving the staff entrance/exit point
• Ensure all visitors (especially contractors and suppliers) wear proper shoes upon entering the hotel premises
• Ensure any vehicle coming into the loading/unloading bay area are properly parked so as not to cause any traffic congestion/obstruction
• Perform prowler duty on guest floors
• Stop unauthorized person(s) from entering guest rooms or loiter along the corridors of the guest floors
• Ensure all guestroom doors are properly locked and secured
• Ensure all floor pantries, risers are locked/closed and secured
• Ensure all fire extinguishers and fire hoses are in good working order
• Ensure all fire warning system (break-glass, sprinkler valves, smoke detectors) are in proper working condition
• Ensure that the fire emergency doors and staircase are not obstructed
• Prevent any form of soliciting by prostitutes or pimps
• Keep a close watch on people loitering in the vicinity of the guest lift lobby, and approach all suspicious characters. Politely enquire as to their purpose of being in the area. If they are non-guest or merely visitors, refer them to the Front Desk
• Stay alert and monitor the CCTV monitors constantly for any unexpected incident
• Ensure that the keys used on daily basis (eg. store, pantry keys, etc.) are accounted for and movement of these keys are properly recorded in the relevant logbook
• Record all relevant information (feedback) received from the Duty Manager in the Log Book.
• Monitor the lift system and report any malfunctioning to Engineering Department immediately
• Well versed with procedures relating to fire emergency and evacuation
• Ensure smooth traffic flow with no vehicle causing obstruction along the driveway
• Prevent any suspicious characters from loitering at the driveway.
• Perform any other duties assigned from time to time by the Security & Safety Manager

SKILLS & QUALIFICATION REQUIREMENTS

• GCE ‘O’ Level
• Possess a valid Security licence and preferably with experience in Hotel safety and security
• Possess good interpersonal and communication skills, with attention to details
• Able to work on rotating shifts, public holidays and weekends

Candidates with relevant skills or experience may be offered for the Senior Security Officer position.

We regret that only shortlisted candidates shall be notified.

JOB RESPONSIBILITIES

• Provide a high level of customer service and assist in members' and guests’ inquiries
• Collect ball fees, Toptracer Range fees, and ball card top-up fees
• Assist with bay reservations for members and the public (phone, email, in-person)
• Supervises and directs junior level CSA in the golf shop as well as field attendants
• Assist to manage the receiving and processing of new inventory in the shop
• Assist to stage and prepare club activities and leagues being organized at the driving range
• Liaise with other departments such as housekeeping, and engineering to report facility issues for a timely resolution.

JOB REQUIREMENT

• Post-secondary education is an asset but not required
• Strong customer service skills in person and over the phone
• Proficient in basic computer software (MS Office and similar)
• Reliable, punctual, and eager to be part of a service-oriented team

The Executive Secretary will provide high-level administrative support to the General Manager of the Hotel. This role is pivotal in ensuring the smooth operation of the GM's office by managing schedules, coordinating meetings, handling confidential information, and acting as a liaison between the General Manager and other stakeholders. The ideal candidate will be highly organized, detail-oriented, and able to work in a fast-paced environment while maintaining professionalism.

Key Responsibilities

• Manage the General Manager's calendar, including scheduling meetings, appointments, and travel arrangements.
• Prepare reports, presentations, and other documents as requested by the General Manager.
• Screen and direct phone calls, emails, and correspondence, ensuring timely responses.
• Handle confidential information with discretion and professionalism.
• Organize and coordinate internal and external meetings, including preparing agendas, taking minutes, and following up on action items.
• Liaise with department heads and key stakeholders to ensure alignment on meeting objectives and logistics.:
• Serve as the primary point of contact between the General Manager and internal staff, clients, and external partners.
• Manage communication flow between the GM’s office and other departments, ensuring timely dissemination of information.
• Assist with coordinating and implementing special projects assigned by the General Manager.
• Conduct research and compile data for reports and presentations as needed.

Skills & Competencies

• Excellent organizational and multitasking abilities.
• Strong verbal and written communication skills.
• High attention to detail and ability to work independently.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Discretion and confidentiality in handling sensitive information.
• Strong interpersonal skills with the ability to interact professionally with internal and external stakeholders.

Qualifications

• Diploma or degree in Business Administration, Hospitality Management, or a related field.
• At least 1-2 years of experience in an executive support role, preferably within the hospitality industry.
• Proven experience working closely with senior executives or General Managers.

Job Description :

1. Organize and delegate specific tasks and responsibilities to cleaners and team leaders for hotel room cleaning activities. Make sure that all cleaners follow the established cleaning procedures and standards.
2. Experience in operating equipment used for cleaning hotel rooms and providing training to cleaners as needed.
3. Oversee and track the use of cleaning supplies to prevent or reduce waste and misuse.
4. Provide daily updates to the operations manager regarding the job site and serve as the primary point of contact for addressing any complaints or feedback from hotel guests.
5. Inspect hotel rooms after cleaning to ensure they meet the hotel's cleanliness standards.

Job Requirements :

1. A minimum of 3 years of relevant experience in the hotel room cleaning industry.
2. A positive work attitude and strong work ethic are essential, along with physical fitness to handle tasks such as working at heights and lifting up to 20 kg.
3. Willingness to work on weekends and public holidays, with the ability to alternate between morning and afternoon shifts each week, and to work overtime as needed.
4. Proficient in basic office software and willing to handle paperwork tasks.
5. Requires long hours of standing and the ability to work in a fast-paced environment.
6. Able to communicate in English and Mandarin for effective daily communication with team members.

**We regret to inform that only shortlisted candidates with relevant experience will be contacted**

The position is responsible for coordinating and administrating among rooms division team and correspondence with internal and external stakeholders, organization of the divisional work flow, follow-through on pending projects. He/she is to be a part of various aspect of operation in the delivery of the Raffles Singapore service experience throughout the entire guest journey.

Primary Responsibilities

Manages Administration and General

• Ensures Rooms Division’s smooth daily operation by performing all tasks in adherence with the code of ethics as issued by Raffles Singapore.
• Oversees the daily occurrence of departmental expenses for better control and oversight for the end-of-month profit and loss reconciliation.
• Co-ordinates with colleagues and representatives of other departments to ensure an efficient flow of communication, assists departmental head with administrative duties whenever required/appropriate.
• Ensures all correspondences, messages, e-mails are responded in timely manner, disseminated accordingly, and remains confidential about all matters of such nature.
• Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.

Executes Core Tasks of Guest Assistance

• Delivers the Raffles Singapore guest experience through a pre & post stay guest correspondence and handling guest inquiry.
• Upholds a flawless impression and perception of the Raffles Singapore products and colleagues.

Deals with Supplier and Maintains Contracts

• Takes responsibility for maintaining contracts related to Rooms division and deals with suppliers when modification is necessary.
• Handles all appointments and keeps track of diaries assigned.

Seeks Constant Improvement of Quality in Product and Services

• Ensures personal awareness of the activities and services within the hotel in order to promote the property and is responsive to guest inquiries.
• Ensures all work is followed as detailed in Standard Operation Procedures (SOP), Raffles Singapore Local Standard Operation Procedure (LSOP).
• Leads the handling and follow up on any security incident, guest complaint, and colleague injured together with the Lobby Manager and always reinforces hotel values.
• Responds to guest feedback and TripAdvisor reviews.
• Adheres to Work Safety and Health (WSH) policies and procedures and ensures all direct reports and peers are trained in and follow WSH guidelines.
• Contributes to the hotel’s Corporate Social Responsibility efforts.
• Performs any other duties and responsibilities that may be assigned.

Candidate Profile

Knowledge and Experience

• Minimum Diploma in Hospitality Management.
• Minimum 1 year secretarial or coordinator experience preferably in hospitality or related field.
• Strong command of English.

Competencies

• Possesses strong interpersonal skills.
• Ascertains and addresses guest and colleague needs and contributes in the team.
• Motivates individuals and creates and maintains a cohesive team.
• Focuses on work with an eye for detail and an approachable attitude.
• Works well under pressure, analyses and resolves problems, and exercises good judgment.
• Prioritises and organises work assignments and delegates work effectively.
• Self-motivates and shows good initiative in a dynamic environment.
• Ensures security and confidentiality of guest and hotel information.
• Possesses good computer and property management system skills.
• Embraces and responds to change effectively.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

· Create, amend or cancel room reservations for guests, including group arrivals.

· Pre-assign rooms and monitor on departures.

· Coordinate with Housekeeping for the assignment and preparation of rooms for guest arrivals.

· Perform check-in and checkout functions in a friendly and professional manner for all guests, including the welcoming of VIPs, group and individual travellers. Escort guest to room for in-room registration, if required.

· Assign the requested room type and perform room move according to guest requests.

· Upsell higher categories of rooms / introduce Instant Award to guests to increase hotel revenue.

· Obtain guest particulars and update them, including guest preferences, in guest history.

· Perform foreign currency exchange and travellers cheques exchange in an accurate manner in accordance to hotel policies and procedures.

· Post mini-bar charges to guest folios for any last-minute consumption by guests upon departure.

· Post room charges for early check-in, late departures or for discrepancies in room rates.

· Post rebates for room charges, mini-bar consumption and other disputes claimed by guests, which have been agreed/ instructed by the Duty Manager.

· Coordinate with Banquet, Catering, Sales, Rooms Reservation and Credit departments for the updating or amendment of billing instructions.

· Perform cashier closure and any other cashiering duties.

· Perform pre-night audit functions.

· Follow-up on tasks and all outstanding matters to ensure that outstanding matters are resolved timely and according to guest requests.

· Provide information on Marriott Bonvoy programme.

· Enrol guests to the Marriott Bonvoy programme of the hotel.

· Assist guests with the preparation and updating of room keys.

· Extend warm welcome and provide directions and information to guests while at the lobby.

Job Responsibilities

1. Ensures that accounts receivable and billing policies and procedures are properly implemented and in compliance with Hotel’s standards.

2. Ensures that the daily opening and closing report on the balances tally with the Opera system.

3. Ensures that the F&B daily credit card and city ledger transactions are accurately charged to the various accounts and entered accurately into the system in a timely basis.

4. Performs checks to ensure that all city ledger bills from F&B outlets are posted into the system tally with postings in the city ledger accounts.

5. Ensures that posting of city ledger folios is supported with the necessary documents.

6. Check and update payment advice.

7. Reconcile daily credit card transactions and credit card payments.

8. Prepare Proforma Invoices according to contracts / booking confirmations.

9. Prepare and send Statement of account (debtors and staff city ledger) on a timely basis.

10. Raises Request for Debit/Credit Notes/Adjustments and prepares Debit/Credit Notes when required.

11. Responsible for reconciliation of balances with SAP system and related systems.

12. Completes and submits month-end report to Accountant/Asst Financial Controller by the stipulated deadline.

13. Works closely with other sections/departments to resolve discrepancy on a timely basis.

14. Responsible in ensuring that the pseudo rooms that is billed to company are checked out from the Front Office System (Opera) and routed to AR Accounts for billing.

15. Process all refunds, including chargebacks.

16. Respond to and resolve all accounts / guests’ queries including credit card disputes.

17. Assist Credit Manager to follow up on payment.

18. Maintains the filing system for Accounts Receivables records

19. To carry out any other duties and responsibilities as and when assigned

Education & Work Experience

1. GCE ‘O’/‘A’ Level with Accounting or Diploma in Business Studies /Accountancy or similar qualifications

2. 2 years’ experience in Accounts Receivable, preferably in a hotel environment

3. Possesses good analytical skills

4. Knowledge in hotel’s systems such as Opera, Infrasys, SAP preferred

5. Proactive, meticulous and independent individual

About Us:

Join our dynamic team at Hilton Garden Inn Singapore Serangoon, located in the heart of Singapore. We're seeking a Guest Service Executive to deliver exceptional customer experiences.

Job Summary:

Provide top-notch service to our guests, ensuring a memorable stay. Assist with guest inquiries, enhance customer satisfaction, and promote hotel services.

Responsibilities:

- Deliver high-quality service consistently

- Gather guest feedback and suggest operational improvements

- Resolve guest complaints efficiently

- Find solutions to problems and communicate effectively

- Maximize room occupancy with up-selling techniques

- Monitor Front Office team performance and service quality

- Maintain strong departmental relationships

- Assist in emergency handling and hotel operations

Requirements:

- 1+ year of hospitality experience

- Excellent communication and interpersonal skills

- Knowledge of hotel operations and systems

- Ability to work shifts, including weekends and holidays

The Food and Beverage Service Executive supervises the team by proactive, interactive and reactive leadership, allowing each member of the team to feel confident and to completely satisfy our guests during their dining experience. He/she assists the management in supervising the overall operation and service standards of the restaurant to meet and exceed guest’s dining experience expectations.

We are hiring for the following outlets:

• Raffles Courtyard

Primary Responsibilities

Oversees Daily Operations and Achieving Targets

• Oversees the set-up and operation of a station/section in a restaurant.
• Supervises and participates in running an efficient and profitable operation in the assigned areas.
• Assists the Outlet Manager/Assistant Outlet Manager in enabling employees achieve highest service and product delivery standards with a highest degree of client care and service at all times.
• Provides services for guests such as order taking and promoting the restaurant food and beverage offerings.
• Provides excellent service at all times to all of our guests based on established hotel standard operating procedures.
• Assists colleagues and guests efficiently and in a professional manner.
• Has extensive knowledge of our food & beverage menus in order to service our product, including liquors and cocktails.
• Offers menu options, advice and takes orders.
• Offers drinks, pre, during and after meal service.
• Remembers guest’s preferences to extends personalised service.
• Takes guest’s Food & Beverage orders accurately and assures correct input in Point of Sales system.
• Verifies guest satisfaction with each table during each course served.
• Uses the guest name appropriately and communicates it to restaurant colleagues and managers.
• Serves food in in a timely and efficient manner.
• Arranges all tables following established standards.
• Arranges and maintains all assigned side stations and continually stocks each station before and after every shift.
• Makes sure all silver and glassware is polished, wiped and spotless.
• Keeps all side stations clean at all the times.
• Keep chairs and banquettes clean and clear of debris.
• Marks tables appropriately to food & beverage order for each course to ensure proper delivery.
• Makes sure that all product served are accounted for on the final bill before presenting it.
• Up keeps and clears tables between courses throughout the dining experience.
• Picks up check before guest leaves and wishes guests a warm farewell while thanking them for their visit.
• At the end of the shift, delivers all checks and reports to the appropriate place according to established standards.
• Follows through opening and closing duties.
• Adjusts service to suit guests’ requests and personalises any interaction with the guest.
• Uses a Heartist® approach – makes guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.
• Ensures service standards and individual performances are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Contributes to the hotel’s Corporate Social Responsibility efforts by supports the Planet 21 program.
• Ensures NEA rules and regulations are met and achieve.
• Actively engages in upselling and adds value.
• Relays any guest complaints to manager.
• Ensures efficiency of work in dish wash, pantry, and service preparations.
• Ensures cleanliness and work safety in food preparation and service areas.
• Carries out adhoc duties as assigned including, but not limited to sending operating equipment for cleaning or burnishing on weekly basis, sending soil linen for exchange for clean ones and collecting Food & Beverage requisition on daily basis.

Providing a Leading and Consistent Guest Experience

• Promotes sales through direct guests’ contact.
• Constantly obtains guest feedback during operation ensuring guest satisfaction.
• Handles minor complaints and reports to the managers for proper follow up.
• Builds strong relationships with local guests and builds loyal following as foundation for a successful operation.
• Maintains levels of confidentiality and discretion of the guest, colleagues, operator at all times.

Management and Leadership of Outlet

• Acts as a mentor and role model to the Food & Beverage Associates.
• Proactive, innovative with in depth Food & Beverage and market knowledge.
• Observes colleague’s individual performances, grooming, and punctuality and communicates with the managers accordingly.
• Provides a high level of Safety and Security for guests and colleagues.
• Checks daily opening and closing duties.

Training, Learning and Development of the Team

• Conducts regular on the job trainings for colleagues to develop their skills and knowledge.
• Assists in records and submits monthly On-the-Job Training hours to Food & Beverage Office before the 15th of each month.
• Guides the departmental orientation for new hires.
• Ensures that colleagues are aware of hotel rules and regulations.
• Ensures that colleagues are trained on fire and safety, emergency procedures and hygiene.

Candidate Profile

Knowledge and Experience

• Certificate or diploma in hospitality or related field.
• Minimum 2 years’ experience in an international class restaurant.
• At least 1 year relevant experience in a similar capacity an advantage.
• Additional improvement programs in Food & Beverage an advantage.
• Working knowledge of Microsoft Office.

Competencies

• Interpersonal skills – communicates easily/openly with integrity towards own action.
• Communication skills in English spoken/written.
• Reliable and consistent.
• Personal presentation, clean/tidy.
• Comes across as enthusiastic, energetic.
• Able to work as a team.
• Motivator, self-starter.
• Displays initiative and creativity.
• Open minded.
• Committed.
• Team leader.
• Guest oriented.

Benefits of Joining Raffles Hotel Singapore

• 5-day Work Week.
• Duty Meals are provided.
• Colleagues’ Discount and/or Preferential Room Rates at worldwide Accor Hotels.
• Flexible Benefit – Dental/Optical/Vacation Expenses/Children’s Education.
• Medical and Wellness Benefit.
• Comprehensive Insurance Coverage.
• Local/Overseas Career Development & Growth Opportunities.
• Holistic Learning and Development Opportunities.

Position Overview

The Senior/Graphic Designer is responsible for creative conceptualisation of marketing collaterals requested by all departments such as Sales & Catering, Front Office, Food & Beverage, Spa and Residences; assist with in-house photography and videography creation; updating and maintenance of photo library and videos as well as ad-hoc projects as directed by the Director of Marketing Communications. The invidividual will assist in the day-to-day administrative duties pertaining to the line of work, liaise with suppliers to ensure timely delivery and accurate production of collaterals, marketing materials, etc.

The Role

Deliver Design Output

• Support and assist the Marcom Director in maintaining a healthy relationship with internal and external guests
• Responsible for graphic design and direction, seeing all projects through from conceptualisation, design, production, completion and delivery (Sales & Marketing, F&B, Hotel, Spa & Residences).
• Work collaboratively with the marketing and creative teams from the property and corporate office on all creative projects
• Act as the brand custodian and adhere to Capella's brand identity standards and guidelines
• Creation of in-house photography and videography assets and/or supervision of photoshoots with hired photographers/videographers
• Manage cost and timelines for each creative or design project
• Present design concept and work to stakeholders for review and final approval. Ensure proper and timely display and distribution of printed materials to maximise awareness of planned promotions and events
• Plan concepts by studying information and materials, and doing research for creative ideation.
• Coordinate and liaise with the Purchasing department and external printing companies to ensure that cost and quality efficiency
• Maintain and improve technical knowledge and be updated with tech developments and design trends

Talent Profile

1. Minimum 3 to 5 years of design experience, preferably in a design or advertising agency or in-house creative/marketing department
2. Degree or diploma in graphic design, visual communications or a related field
3. Passionate creative designer with strong art skills. Knowledge of printing processes, specs, paper, colour, finishing is preferred
4. Advanced competencies in Adobe Creative Suite, including Illustrator, Photoshop, InDesign and Microsoft Office

We take great pride in delivering impeccable hospitality at the Hotel Miramar Singapore. Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service. Our exceptional location is also one of the many reasons people choose to stay with us. We offer opportunities for career stability and advancement. We welcome you to join us!

The ideal candidate is a motivated, well-organized individual who possess strong leadership, analytical skills, problem-solving abilities, and collaboration skills.

Highlights:

• Attractive Salary Package with AWS and Performance Bonus
• Staff meals, dental and medical benefits, birthday voucher, F&B discounts, and complimentary season parking for staff.
• Career Progression
• Training Opportunity

Responsibilities:

• Manages Key Access Control
• Maintain the Log Book for contractors working in the hotel in accordance with company’s health and safety policies
• Operates, checks and performs security surveillance on the CCTV system
• Patrol the hotel building, premises and perimeter on a daily basis ensuring safety, and send reports.
• Member of the CERT team to provide assistance during the triggering of a fire alarm
• Regulate traffic control at the driveway
• Monitor suspicious packages and be aware of bomb and terror threat procedures
• Investigate and report all allegations of theft, criminal damage and other incidents
• Maintain the Security Log Book and send Incident Reports
• Manage undesirable behaviour in a professional manner, intervening and defusing potential altercations
• Handle Loss and Found items
• Liaise with Police in the absence of Security Supervisor
• Report any maintenance or hazard issues to the supervisor on duty
• Adhere to all Health and Safety Regulations
• Any other duties assigned by the Security Supervisor.

Requirements:

• 6 days’ work week.
• Possesses valid Security License issued by PLRD/SIRD.
• At least 1 year of experience in a similar capacity in the Hospitality industry.
• Positive attitude and able to take responsibility.
• Able to communicate clearly and work in a team.
• Able to work on rotating shifts, weekends and public holidays.
• Computer literate

HOW TO APPLY:

We want to hear from you! Interested candidates are invited to email your updated resume by 10 Nov 2024.

Walk-In (Singaporean/Permanent Resident only) :

You can visit the HR Office at Hotel Miramar any time from Monday to Friday, between 10:00 AM and 4:00 PM. Find us at room #02-25.

*Ensure your resume provided to us does not contain your full NRIC number during your job application. Only short-listed candidates will be notified

Roles & Responsibilities:-

Our Client Indusone Holdings is looking for a HOTEL FRONT OFFICE EXECUTIVE. He/She need to work along with Assistant Manager in an Indian restaurant with complete understanding of Indian and south east Asian cuisine. Host and Manage the guests, events, the service staff. Engage and cater to the needs of the customers.

Main duties:-

1. Research new wholesale food suppliers and negotiate prices

2. Calculate future needs in kitchenware and equipment and place orders, as needed

3. Manage and store vendors’ contracts and invoices

4. Coordinate communication between front of the house and back of the house staff

5. Prepare shift schedules

6. Process payroll for all restaurant staff

7. Supervise kitchen and wait staff and provide assistance, as needed

8. Keep detailed records of daily, weekly and monthly costs and revenues

9. Arrange for new employees’ proper onboarding (scheduling trainings and ordering uniforms)

10. Monitor compliance with safety and hygiene regulations

11. Gather guests’ feedback and recommend improvements to our menus

• Provide general administrative support to the Hospitality team.
• Prepare reports, presentations, and other documentation as needed.
• Coordinate meetings and communication between the department and external partners.
• Translate documents, agreements, and minutes of meetings from Chinese and Japanese.
• Keep track of all monthly reports received from hotels in Japan and Thailand.
• Update monthly performance data to prepare for Half-Year and Full-Year shareholders' meeting presentation slides.
• Support the preparation work for New Hotel Opening
• Assist in the preparation and planning for the opening of the Hotel.
• Collate and compare quotations from various suppliers and vendors.
• Request samples and coordinate with suppliers to ensure timely delivery.
• Prepare and maintain FF&E (Furniture, Fixtures, and Equipment) and OS&E (Operating Supplies and Equipment) listings by department.
• Work with hotel department heads to ensure all necessary items are included and accurately listed.
• Assist in the ordering and tracking of FF&E and OS&E items.

Requirements:

• Atleast 1 year of relevant experience preferably in hospitality industry
• Proficient in Microsoft Office application would be a plus
• Knowledge in hotel operations would be an advantage
• Immediate starter is preferred

Interested applicants for the above advertised position(s), please kindly email an updated copy of your resume to: [email protected]

EA License No.: 13C6305

Reg. No.: R2093254

For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.

Job Description

• Project a professional and welcoming image to the business and be active in seeking and developing relationships to drive reservations.
• Provide the perfect first impression with a smile and welcome.
• Responsible for assigning guests to tables, maximizing the utilization of the space to the best advantage.
• To ensure that guest at every table receives attention and service.
• To monitor and handle guest complaints by following the instant pacification procedures and ensuring guest satisfaction.
• To collate guests’ feedback and maintain and update the guest history system.
• To prepare a monthly report of guest comments, guest list, and report that assist business decision.
• Have a full understanding of Operating Procedures and their role within these standards.
• Confidently take an order asking all relevant questions linked to the sequence of service.
• Ensure problems are dealt with immediately and proactively with the support of the Outlet Manager

Requirements

• Customer-oriented approach and patience
• Problem-solving and decision making skills
• Hands-on experience in cashier duties
• Excellent people skills
• Responsible and trustworthy
• Attention to cleanliness, hygiene and safety

COMO Metropolitan Singapore marks a debut homecoming for our Singapore-founded company. It's the first time COMO Group’s signature brands – COMO Hotels and Resorts, a multi-label fashion retail space curated by Club 21, a new urban wellness space by COMO Shambhala, contemporary international dining by COMO Cuisine, as well as Michelin-starred gourmet concept by COTE Korean Steakhouse and internationally-renown patisserie Cédric Grolet — will be housed under one prestigious address: COMO Orchard.

Job Responsibilities

• Maintenance, servicing and ensure regular checks and servicing of: Fire alarm systems, EM LOCK and magnetic door systems,Guestroom lock systems ELsafe units, CCTV systems, Public announcement systems, Car park collection systems Panic and PWD button system.
• Oversee the loading and unloading bay, driveway, and basement car park to ensurenall.loading and unloading activities conpleted within time frame.
• Control and distribute complimentary car park tickets.
• Respond to various incidents during shift, ranging from security breaches to guestroom lock and ELsafe issues.
• Complete security incidents, accidents, and emergencies, prioritizing report by end of daily shift.
• Enforce security protocols and procedures to protect guests, colleagues and property.
• Manage access control systems, such as key card access, to prevent unauthorized entry.
• Prrform random bag check to all colleagues who exit the building.

Job Requirements

• 1 year experience as Security preferably within hotel industry.
• Possess a valid Police Licensing Regulatory Department Security Officer license.
• Service-oriented and positive working attitude.
• Willing to perform rotating shift work.
• Police, CISCO or SAF regular experience will be an advantage.

Dusit Thani Laguna Singapore is a luxury urban resort offering an exceptional blend of comfort, convenience, and sophistication. Situated within the grounds of the Laguna Resort, we provide world-class dining experiences that merge the finest international and Asian cuisines. We are seeking a passionate and dynamic Executive Chef to lead our culinary team and deliver innovative, high-quality cuisine that reflects our commitment to excellence.

Role Summary

As the Executive Chef, you will be responsible for overseeing all culinary operations across our diverse range of restaurants, bars, and event spaces. You will lead, train, and inspire a talented team of chefs while ensuring the highest standards of food quality, presentation, and service. Your creativity and expertise will drive our food and beverage offerings, enhancing the overall guest experience at Dusit Thani Laguna Singapore.

Key Responsibilities

• Lead and manage the culinary team, including menu planning, food preparation, and service standards.
• Develop innovative menus that showcase local and international flavors while adhering to the resort's brand and culinary philosophy.
• Ensure all food is prepared to the highest standards of taste, quality, and presentation.
• Maintain kitchen efficiency and ensure smooth day-to-day operations, including inventory management, cost control, and compliance with food safety and hygiene regulations.
• Collaborate closely with the Food & Beverage and Events teams to create bespoke dining experiences for guests, including private events, banquets, and special occasions.
• Train, mentor, and develop the culinary team to ensure continuous improvement and a positive work environment.
• Monitor and manage kitchen budgets, ensuring cost-effectiveness while maintaining quality.
• Stay updated on culinary trends and innovate to keep Dusit Thani Laguna Singapore at the forefront of the dining scene.

Requirements

• Minimum 10 years of culinary experience, with at least 3 years in an Executive Chef or similar leadership role in a luxury hotel or resort.
• Proven track record of managing high-volume, high-quality food production in multiple outlets.
• Expertise in international and Asian cuisines, with a flair for innovation and presentation.
• Strong leadership, communication, and team management skills.
• Excellent knowledge of food safety, sanitation, and HACCP standards.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Passionate about creating exceptional dining experiences that exceed guest expectations.

Job Details (Here’s what you can expect!)

• Work predominantly in 1 of our 25 hotels in Singapore
• Duty Meal allowance and uniform allowance
• Attractive incentives and bonuses
• Staff rates at Accor hotels in Singapore and worldwide
• Uniforms provided

Job Responsibilities:

• Provide quality customer service at all times; greet visitors and guests in a friendly and engaging manner ensuring a smooth and timely check-in/check-out during their stay
• Thorough understanding of all hotel room categories, room rates and other general product knowledge necessary to perform Front Office operations
• Proactively assist guests in an informative and helpful way on enquiries relating to their stay and follow-up promptly on guest requests and needs
• Accounting and maintaining an accurate cash float
• Any other ad-hoc duties assigned

Job Requirements:

• Passionate individuals who love customer service
• Communicate fluently in English
• Independent and work well in teams
• Able to work on weekends and public holidays
• Work day shifts and night shifts

Job Description

• To handle inquiries and obtain correct information regarding details of reservation.
• To answer, confirm and process reservation requests. To ensure all information pertaining to reservations are properly taken and entered into the system.
• To keep up-to-date rooms available for sale and changes in hotel room rates.
• To maintain and update a Reservation Request Form File.
• To help maximize room sales by up-selling.

Requirements

• Able to perform shifts.
• Able to work in fast-paced environment.