Adapt and tailor different styles and preferences when communicating to different audiences or stakeholder groups Adopt a service-oriented mindset and people-centricity in dealing with workforce and business stakeholders Analyse financial and HR data by employing data mining, modelling, predictive analytics, and benchmarking tools and techniques to create insights and foresights to guide decision-making Analyse learning effectiveness evaluation data to derive insights on the effectiveness and return on investment of learning and development programmes and recommend improvement actions to improve workforce capabilities
Apply data governance concepts and principles to identify, collect and prepare data for analytics and HR metrics benchmarking Assess feasibility of proposals to improve internal workflows Build trust (being a trusted advisor) through assisting key stakeholders in solving people related issues successfully Conduct learning needs analysis to assess their current capabilities and areas of development required to deliver against the organisation's strategy, business restructuring and future plans
Conduct organisational diagnosis to assess and analyse the current state and identify opportunities for organisation development and/or change interventions Conduct stakeholder analysis and execute stakeholder engagement activities to manage highly influential stakeholders to support organisation development and/or change interventions Contribute towards building the corporate branding for diversity and inclusion in all communications with stakeholders, respecting differences in perspectives and opinions, and working towards a mutually agreed outcome Correlate financial and HR data to design HR metrics, identify causal relationships, analyse trends, develop forecasts and projections, and draw insights and foresights for decision-making
Create learning roadmaps with reference to Career Maps and Skills Maps of the Skills Framework Demonstrate empathy and respect when handling difficult conversations, dilemmas or paradoxes Derive relevant insights from analysis and recommend enhancements to the organisation's HR practices taking into consideration the business context and operating environment Develop communication material/ information kits for the HR programmes/ activities to convey desired messages clearly and effectively to the targeted audience
Create learning roadmaps with reference to Career Maps and Skills Maps of the Skills Framework Demonstrate empathy and respect when handling difficult conversations, dilemmas or paradoxes Derive relevant insights from analysis and recommend enhancements to the organisation's HR practices taking into consideration the business context and operating environment Develop communication material/ information kits for the HR programmes/ activities to convey desired messages clearly and effectively to the targeted audience
Equip supervisors and line managers with the skills and tools to mentor, train and provide job coaching Establish credibility by gaining confidence of others through a demonstration of business and technical knowledge Execute broad based communications strategy to articulate the business case, importance and impact of organisation development and/ or change interventions on the overall business objectives Implement HR transformation programmes to improve the effectiveness of HR service delivery and cost efficiency for the organisation
Implement and operate various aspects of the HR operating model to deliver HR services as set out in service management framework and in accordance with HR policies Incorporate diversity and inclusion principles into HR policies and translate the policies into day-to-day practices at workplace Justify the resources required to support changes in resources, procedures, systems, or technology within the function Keep abreast of local and global HR trends and developments to provide further benchmarking insights on data analysis outcomes
Leverage Skills Maps of the Skills Frameworks to identify learning gaps and develop competency frameworks Manage internal stakeholders beyond the team and external stakeholders to achieve shared goals Manage team resources to ensure adequate staffing and capability levels Monitor the function's financial inflow and outflow against allocated budgets and forecasts
Monitor the progress and evaluate the effectiveness of organisation development and or change interventions Plan and execute communication activities using the appropriate channels/ tools for the targeted audience Plan and execute diversity and inclusion related activities that are compliant with diversity and inclusion policies and embrace diversity and inclusion culture Plan organisation development interventions in accordance with Skills Maps of the Skills Frameworks Present and communicate with impact and empathy through clarity in messages, and engage audience through active listening and inquiry
Promote effective working relationships with people of diverse race, language, religion or cultures, embracing differences in perspectives, traditions and culture, and adopting an open mindset at all times Propose, plan and execute organisation development and/or change interventions to drive and facilitate organisation development and/or change Provide coaching and advice to junior team members Recommend and implement innovative and creative learning and development channels and technology to engage learners and increase the effectiveness of learning and development interventions
Resolve data availability and data quality challenges with data cleansing techniques Review the range of HR services against their corresponding HR service delivery channels critically to identify opportunities for continuous improvement of service quality or costs reduction
Set individual objectives, periodically reviewing and assessing performance of direct reports Translate the long-term objectives for the Learning & Organisational Development function into tactical plans
