At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Your background

• Experienced and dynamic Project Manager
• Proven ability to work as part of a team and manage delivery of complex, projects in a matrix organization
• Strong technology delivery capability, solution design, E2E program/project delivery to problem solving
• Agile planning and delivery experience would be beneficial
• Experience with project governance framework and routines
• Knowledge of Banking or Global Markets domain – Products and technology advantageous
• Ability to drive discussions and influence outcomes with senior stakeholders
• Ability to work with regional and global partners/stakeholders
• Execution and result oriented. Aptitude for critical thinking, problem solving, and decision-making
• Finacle implementation and integration experience in a global bank setup would be beneficial

What you can expect

Bank of America has embarked on a multi-year Global Payments Transformation journey to be competitive in the market by offering state of the art Real-Time Payments solutions to clients. At the core of this transformation is a vendor based Real-Time Payments platform. The Global Payments Transformation is in its 3rd year of execution and has rolled out solutions to Hong Kong, Indonesia & SEPA. As a further injection to the GPT Program, additional countries have been added via a multi-year GPS International Strategy Program.

What you will do

• Project Manager for Global Payments Solutions PM team
• Responsible for executing individual projects within the Global Payments Transformation Program
• Work closely with global technology teams to co-ordinate project execution
• Management of the project budgets
• Work to fast paced timelines
• Work closely with senior stakeholders, operating with influence and executive presence
• Run project governance routines
• Work closely with the GPS APAC PMO
• Demonstrate excellent project management skills and execution. Foresee and proactively address risks, issues, and dependencies
• Adherence to global project governance standards, documentation

Job Description:

The Information Technology Business Partner will work closely with AI engineers to maximize their productivity, creativity, and collaboration. This role involves understanding the intricacies of AI development, including model building, testing, and deployment, and providing tailored coaching to enhance team performance.

Key Responsibilities:

• Technical Performance Coaching:

○ Provide advanced coaching sessions focused on improving skills in algorithm development, data preprocessing, and model optimization.

○ Guide engineers on best practices for model testing, validation, and deployment, ensuring high efficiency and scalability.

○ Offer expert advice on cutting-edge AI techniques and tools, such as deep learning frameworks, neural networks, and advanced data analytics.

• Innovation Facilitation:

○ Drive a culture of innovation by encouraging creative problem-solving and continuous learning in AI techniques and methodologies.

○ Lead brainstorming sessions and innovation workshops to inspire new ideas and approaches in AI development.

○ Mentor engineers in the ideation and implementation of groundbreaking AI solutions for the entertainment platform.

• Collaboration Enhancement:

○ Promote effective collaboration within the AI team and with other departments, such as product development and data analysis.

○ Implement advanced strategies to improve team communication and project coordination, ensuring seamless integration of AI solutions.

○ Facilitate cross-functional collaboration to leverage diverse expertise and drive comprehensive AI projects.

• Performance Monitoring:

○ Develop sophisticated metrics and KPIs to monitor and evaluate individual and team performance.

○ Provide regular feedback and actionable insights to engineers, helping them achieve their performance goals and project milestones.

○ Utilize performance data to identify areas for improvement and implement targeted coaching interventions.

• Professional Development:

○ Identify skill gaps and coordinate advanced training programs on AI topics, including deep learning, natural language processing, and computer vision.

○ Support career growth by facilitating access to industry conferences, workshops, and online courses.

○ Mentor engineers in their professional development, guiding them toward leadership roles and higher levels of technical expertise.

• Qualifications:

● Bachelor’s degree in Human Resources, Business Administration, or a related field

● 10+ years of experience in AI engineering, with a focus on model development and deployment.

● Proven experience in coaching or mentoring technical teams, particularly senior-level engineers.

● Deep understanding of AI/ML concepts, tools, and frameworks.

● Excellent communication and interpersonal skills.

● Demonstrated ability to inspire and motivate a team of highly skilled engineers.

● Strong leadership skills with a track record of driving innovation and excellence.

We are the only professional services organisation who has a separate business dedicated exclusively to the financial services marketplace. Join Financial Services Consulting and you will work with multi-disciplinary teams from around the world to deliver a global perspective. Aligned to key industry groups including banking and capital markets, insurance, and wealth & asset management, we provide integrated consulting, assurance, tax, and transaction services.

The opportunity

EY’s consulting professionals bring a wealth of experience in working with major financial institutions to align their operating model and infrastructure to business strategy. We assemble the right multi-disciplinary teams, use consistent and proven global methodologies and tools, and draw on the full breadth of EY’s global network, to deliver value and trusted advice to the clients.

Our key service offerings cover business and technology strategy & transformation, customer and distribution effectiveness, operations, shared services / outsourcing support, performance management, program advisory, enterprise intelligence, risk management and regulatory change.

Your key responsibilities

As a Core Banking Business Process Analyst, you will be responsible for analyzing and optimizing core banking processes for our clients in the banking industry. You will work closely with business stakeholders, IT teams, and subject matter experts to understand existing processes, identify areas for improvement, and implement effective solutions. Your key responsibilities include but are not limited to:

1. Process Analysis and Improvement:

· Collaborate with clients' stakeholders to understand their core banking processes, pain points, and goals.

· Conduct thorough analyses of existing processes, identify inefficiencies, and propose process improvement opportunities.

· Apply business process modeling techniques to document as-is and to-be processes, including process flows, business rules, and key performance indicators (KPIs).

· Work closely with business stakeholders and subject matter experts to define and prioritize process improvement initiatives.

2. Requirements Gathering and Documentation:

· Conduct workshops and interviews to gather business requirements and capture detailed process specifications.

· Document business and functional requirements, process diagrams, use cases, and other relevant artifacts.

· Collaborate with IT teams to ensure accurate translation of business requirements into technical specifications.

· Maintain clear and concise documentation throughout the project lifecycle.

3. Stakeholder Collaboration:

· Engage with various stakeholders, including business users, IT teams, and senior management, to foster collaboration and ensure alignment of process improvement initiatives.

· Facilitate meetings, workshops, and presentations to communicate project updates, gather feedback, and gain buy-in for proposed solutions.

· Act as a trusted advisor, providing insights and guidance on industry best practices and trends related to core banking business processes.

4. Solution Design and Implementation:

· Work with IT teams to design and implement process automation solutions, leveraging industry-leading technologies and tools.

· Collaborate with developers and system analysts to ensure the successful integration of process improvements into core banking systems.

· Define and execute comprehensive test plans to validate the accuracy and effectiveness of implemented process changes.

· Provide training and support to end-users to ensure smooth adoption of new processes and systems.

5. Continuous Improvement and Performance Monitoring:

· Monitor and measure the performance of optimized core banking processes, tracking KPIs and identifying areas for further enhancement.

· Conduct post-implementation reviews to assess the impact of process improvements and identify lessons learned.

· Stay informed about emerging technologies, industry trends, and regulatory changes related to core banking processes.

· Contribute to the development and maintenance of process improvement frameworks, methodologies, and best practices.

Skills and attributes for success

· Good understanding of economic or market issues and the ability to interpret their impact on clients

· Possess strong interpersonal and teaming skills

· Leverage technology to continually learn, improve service delivery and maintain our leading-edge best practices

· Excellent analytical and problem-solving skills, with a keen eye for detail.

· Strong presentation skills and proficiency in the use of PowerPoint, Word and Excel

· Strong communication skills, including the ability to effectively collaborate with diverse stakeholders and present findings and recommendations.

· Able to work under pressure with tight deadlines and/or multiple projects.

To qualify for the role you must have

· Bachelor's degree in Business Administration, Finance, Information Technology, or a related field. Master's degree will be a plus.

· Minimum 3 years of experience as a Business Process Analyst or in a similar role within the core banking or financial services industry. Experience with Temenos T24 is preferred. Candidates with more experience may be considered for a manager role.

· Strong understanding of business process management (BPM) methodologies and tools. Knowledge and certification of ARIS is a plus.

· Proficiency in process modeling and analysis techniques (e.g., BPMN, Six Sigma, Lean).

· In-depth knowledge of core banking processes, products, and regulations.

· Experience with process automation, workflow management, or business process management systems is preferred.

· Knowledge of agile methodologies and project management principles will be an added advantage.

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization

What working at EY offers

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. We also offer you:

· Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

· Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

· Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

· Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world.

Apply now.

We are the only professional services organisation who has a separate business dedicated exclusively to the financial services marketplace. Join Financial Services Consulting and you will work with multi-disciplinary teams from around the world to deliver a global perspective. Aligned to key industry groups including banking and capital markets, insurance, and wealth & asset management, we provide integrated consulting, assurance, tax, and transaction services.

The opportunity

EY’s consulting professionals bring a wealth of experience in working with major financial institutions to align their operating model and infrastructure to business strategy. We assemble the right multi-disciplinary teams, use consistent and proven global methodologies and tools, and draw on the full breadth of EY’s global network, to deliver value and trusted advice to the clients.

Our key service offerings cover business and technology strategy & transformation, customer and distribution effectiveness, operations, shared services / outsourcing support, performance management, program advisory, enterprise intelligence, risk management and regulatory change.

Your key responsibilities

As a Core Banking Business Process Analyst, you will be responsible for analyzing and optimizing core banking processes for our clients in the banking industry. You will work closely with business stakeholders, IT teams, and subject matter experts to understand existing processes, identify areas for improvement, and implement effective solutions. Your key responsibilities include but are not limited to:

1. Process Analysis and Improvement:

· Collaborate with clients' stakeholders to understand their core banking processes, pain points, and goals.

· Conduct thorough analyses of existing processes, identify inefficiencies, and propose process improvement opportunities.

· Apply business process modeling techniques to document as-is and to-be processes, including process flows, business rules, and key performance indicators (KPIs).

· Work closely with business stakeholders and subject matter experts to define and prioritize process improvement initiatives.

2. Requirements Gathering and Documentation:

· Conduct workshops and interviews to gather business requirements and capture detailed process specifications.

· Document business and functional requirements, process diagrams, use cases, and other relevant artifacts.

· Collaborate with IT teams to ensure accurate translation of business requirements into technical specifications.

· Maintain clear and concise documentation throughout the project lifecycle.

3. Stakeholder Collaboration:

· Engage with various stakeholders, including business users, IT teams, and senior management, to foster collaboration and ensure alignment of process improvement initiatives.

· Facilitate meetings, workshops, and presentations to communicate project updates, gather feedback, and gain buy-in for proposed solutions.

· Act as a trusted advisor, providing insights and guidance on industry best practices and trends related to core banking business processes.

4. Solution Design and Implementation:

· Work with IT teams to design and implement process automation solutions, leveraging industry-leading technologies and tools.

· Collaborate with developers and system analysts to ensure the successful integration of process improvements into core banking systems.

· Define and execute comprehensive test plans to validate the accuracy and effectiveness of implemented process changes.

· Provide training and support to end-users to ensure smooth adoption of new processes and systems.

5. Continuous Improvement and Performance Monitoring:

· Monitor and measure the performance of optimized core banking processes, tracking KPIs and identifying areas for further enhancement.

· Conduct post-implementation reviews to assess the impact of process improvements and identify lessons learned.

· Stay informed about emerging technologies, industry trends, and regulatory changes related to core banking processes.

· Contribute to the development and maintenance of process improvement frameworks, methodologies, and best practices.

Skills and attributes for success

· Good understanding of economic or market issues and the ability to interpret their impact on clients

· Possess strong interpersonal and teaming skills

· Leverage technology to continually learn, improve service delivery and maintain our leading-edge best practices

· Excellent analytical and problem-solving skills, with a keen eye for detail.

· Strong presentation skills and proficiency in the use of PowerPoint, Word and Excel

· Strong communication skills, including the ability to effectively collaborate with diverse stakeholders and present findings and recommendations.

· Able to work under pressure with tight deadlines and/or multiple projects.

To qualify for the role you must have

· Bachelor's degree in Business Administration, Finance, Information Technology, or a related field. Master's degree will be a plus.

· Minimum 3 years of experience as a Business Process Analyst or in a similar role within the core banking or financial services industry. Experience with Temenos T24 is preferred. Candidates with more experience may be considered for a manager role.

· Strong understanding of business process management (BPM) methodologies and tools. Knowledge and certification of ARIS is a plus.

· Proficiency in process modeling and analysis techniques (e.g., BPMN, Six Sigma, Lean).

· In-depth knowledge of core banking processes, products, and regulations.

· Experience with process automation, workflow management, or business process management systems is preferred.

· Knowledge of agile methodologies and project management principles will be an added advantage.

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization

What working at EY offers

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. We also offer you:

· Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

· Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

· Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

· Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world.

Apply now.

We are the only professional services organisation who has a separate business dedicated exclusively to the financial services marketplace. Join Financial Services Consulting and you will work with multi-disciplinary teams from around the world to deliver a global perspective. Aligned to key industry groups including banking and capital markets, insurance, and wealth & asset management, we provide integrated consulting, assurance, tax, and transaction services.

The opportunity

EY’s consulting professionals bring a wealth of experience in working with major financial institutions to align their operating model and infrastructure to business strategy. We assemble the right multi-disciplinary teams, use consistent and proven global methodologies and tools, and draw on the full breadth of EY’s global network, to deliver value and trusted advice to the clients.

Our key service offerings cover business and technology strategy & transformation, customer and distribution effectiveness, operations, shared services / outsourcing support, performance management, program advisory, enterprise intelligence, risk management and regulatory change.

Your key responsibilities

As a Core Banking Business Process Analyst, you will be responsible for analyzing and optimizing core banking processes for our clients in the banking industry. You will work closely with business stakeholders, IT teams, and subject matter experts to understand existing processes, identify areas for improvement, and implement effective solutions. Your key responsibilities include but are not limited to:

1. Process Analysis and Improvement:

· Collaborate with clients' stakeholders to understand their core banking processes, pain points, and goals.

· Conduct thorough analyses of existing processes, identify inefficiencies, and propose process improvement opportunities.

· Apply business process modeling techniques to document as-is and to-be processes, including process flows, business rules, and key performance indicators (KPIs).

· Work closely with business stakeholders and subject matter experts to define and prioritize process improvement initiatives.

2. Requirements Gathering and Documentation:

· Conduct workshops and interviews to gather business requirements and capture detailed process specifications.

· Document business and functional requirements, process diagrams, use cases, and other relevant artifacts.

· Collaborate with IT teams to ensure accurate translation of business requirements into technical specifications.

· Maintain clear and concise documentation throughout the project lifecycle.

3. Stakeholder Collaboration:

· Engage with various stakeholders, including business users, IT teams, and senior management, to foster collaboration and ensure alignment of process improvement initiatives.

· Facilitate meetings, workshops, and presentations to communicate project updates, gather feedback, and gain buy-in for proposed solutions.

· Act as a trusted advisor, providing insights and guidance on industry best practices and trends related to core banking business processes.

4. Solution Design and Implementation:

· Work with IT teams to design and implement process automation solutions, leveraging industry-leading technologies and tools.

· Collaborate with developers and system analysts to ensure the successful integration of process improvements into core banking systems.

· Define and execute comprehensive test plans to validate the accuracy and effectiveness of implemented process changes.

· Provide training and support to end-users to ensure smooth adoption of new processes and systems.

5. Continuous Improvement and Performance Monitoring:

· Monitor and measure the performance of optimized core banking processes, tracking KPIs and identifying areas for further enhancement.

· Conduct post-implementation reviews to assess the impact of process improvements and identify lessons learned.

· Stay informed about emerging technologies, industry trends, and regulatory changes related to core banking processes.

· Contribute to the development and maintenance of process improvement frameworks, methodologies, and best practices.

Skills and attributes for success

· Good understanding of economic or market issues and the ability to interpret their impact on clients

· Possess strong interpersonal and teaming skills

· Leverage technology to continually learn, improve service delivery and maintain our leading-edge best practices

· Excellent analytical and problem-solving skills, with a keen eye for detail.

· Strong presentation skills and proficiency in the use of PowerPoint, Word and Excel

· Strong communication skills, including the ability to effectively collaborate with diverse stakeholders and present findings and recommendations.

· Able to work under pressure with tight deadlines and/or multiple projects.

To qualify for the role you must have

· Bachelor's degree in Business Administration, Finance, Information Technology, or a related field. Master's degree will be a plus.

· Minimum 5 years of experience as a Business Process Analyst or in a similar role within the core banking or financial services industry. Experience with Temenos T24 is preferred.

· Strong understanding of business process management (BPM) methodologies and tools. Knowledge and certification of ARIS is a plus.

· Proficiency in process modeling and analysis techniques (e.g., BPMN, Six Sigma, Lean).

· In-depth knowledge of core banking processes, products, and regulations.

· Experience with process automation, workflow management, or business process management systems is preferred.

· Knowledge of agile methodologies and project management principles will be an added advantage.

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization

What working at EY offers

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. We also offer you:

· Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

· Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

· Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

· Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world.

Apply now.

We are the only professional services organisation who has a separate business dedicated exclusively to the financial services marketplace. Join Financial Services Consulting and you will work with multi-disciplinary teams from around the world to deliver a global perspective. Aligned to key industry groups including banking and capital markets, insurance, and wealth & asset management, we provide integrated consulting, assurance, tax, and transaction services.

The opportunity

EY’s consulting professionals bring a wealth of experience in working with major financial institutions to align their operating model and infrastructure to business strategy. We assemble the right multi-disciplinary teams, use consistent and proven global methodologies and tools, and draw on the full breadth of EY’s global network, to deliver value and trusted advice to the clients.

Our key service offerings cover business and technology strategy & transformation, customer and distribution effectiveness, operations, shared services / outsourcing support, performance management, program advisory, enterprise intelligence, risk management and regulatory change.

Your key responsibilities

As a Core Banking Business Process Analyst, you will be responsible for analyzing and optimizing core banking processes for our clients in the banking industry. You will work closely with business stakeholders, IT teams, and subject matter experts to understand existing processes, identify areas for improvement, and implement effective solutions. Your key responsibilities include but are not limited to:

1. Process Analysis and Improvement:

· Collaborate with clients' stakeholders to understand their core banking processes, pain points, and goals.

· Conduct thorough analyses of existing processes, identify inefficiencies, and propose process improvement opportunities.

· Apply business process modeling techniques to document as-is and to-be processes, including process flows, business rules, and key performance indicators (KPIs).

· Work closely with business stakeholders and subject matter experts to define and prioritize process improvement initiatives.

2. Requirements Gathering and Documentation:

· Conduct workshops and interviews to gather business requirements and capture detailed process specifications.

· Document business and functional requirements, process diagrams, use cases, and other relevant artifacts.

· Collaborate with IT teams to ensure accurate translation of business requirements into technical specifications.

· Maintain clear and concise documentation throughout the project lifecycle.

3. Stakeholder Collaboration:

· Engage with various stakeholders, including business users, IT teams, and senior management, to foster collaboration and ensure alignment of process improvement initiatives.

· Facilitate meetings, workshops, and presentations to communicate project updates, gather feedback, and gain buy-in for proposed solutions.

· Act as a trusted advisor, providing insights and guidance on industry best practices and trends related to core banking business processes.

4. Solution Design and Implementation:

· Work with IT teams to design and implement process automation solutions, leveraging industry-leading technologies and tools.

· Collaborate with developers and system analysts to ensure the successful integration of process improvements into core banking systems.

· Define and execute comprehensive test plans to validate the accuracy and effectiveness of implemented process changes.

· Provide training and support to end-users to ensure smooth adoption of new processes and systems.

5. Continuous Improvement and Performance Monitoring:

· Monitor and measure the performance of optimized core banking processes, tracking KPIs and identifying areas for further enhancement.

· Conduct post-implementation reviews to assess the impact of process improvements and identify lessons learned.

· Stay informed about emerging technologies, industry trends, and regulatory changes related to core banking processes.

· Contribute to the development and maintenance of process improvement frameworks, methodologies, and best practices.

Skills and attributes for success

· Good understanding of economic or market issues and the ability to interpret their impact on clients

· Possess strong interpersonal and teaming skills

· Leverage technology to continually learn, improve service delivery and maintain our leading-edge best practices

· Excellent analytical and problem-solving skills, with a keen eye for detail.

· Strong presentation skills and proficiency in the use of PowerPoint, Word and Excel

· Strong communication skills, including the ability to effectively collaborate with diverse stakeholders and present findings and recommendations.

· Able to work under pressure with tight deadlines and/or multiple projects.

To qualify for the role you must have

· Bachelor's degree in Business Administration, Finance, Information Technology, or a related field. Master's degree will be a plus.

· Minimum 5 years of experience as a Business Process Analyst or in a similar role within the core banking or financial services industry. Experience with Temenos T24 is preferred.

· Strong understanding of business process management (BPM) methodologies and tools. Knowledge and certification of ARIS is a plus.

· Proficiency in process modeling and analysis techniques (e.g., BPMN, Six Sigma, Lean).

· In-depth knowledge of core banking processes, products, and regulations.

· Experience with process automation, workflow management, or business process management systems is preferred.

· Knowledge of agile methodologies and project management principles will be an added advantage.

What we look for

Highly motivated individuals with excellent problem-solving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator, you’ll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization

What working at EY offers

We offer a competitive compensation package where you’ll be rewarded based on your performance and recognized for the value you bring to our business. We also offer you:

· Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.

· Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.

· Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.

· Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

If you can confidently demonstrate that you meet the criteria above, please contact us as soon as possible.

Join us in building a better working world.

Apply now.

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Your background

• Highly Experienced and dynamic Program Manager with minimum 10+ years of relevant experience
• Proven ability to work as part of a team and manage delivery of complex, projects in a matrix organization
• Strong technology, Business & Operational delivery capability, solution design & project execution
• Agile planning and delivery experience desirable
• Experience with project governance framework and routines
• Experience with senior global stakeholder & Regulator management
• Knowledge of Banking or Global Markets domain – Products and technology advantageous
• Good understanding of real-time payments and the technologies used to drive them
• Ability to drive discussions and influence outcomes with senior stakeholders
• Ability to work with regional and global partners/stakeholders to drive the program forward
• Execution and result oriented. Aptitude for critical thinking, problem solving, and decision-making
• Finacle implementation and integration experience in a global bank setup would be beneficial

What you can expect

Bank of America has embarked on a multi-year Global Payments Solutions International Strategy initiative whereby a huge portfolio of business enablement projects will be implemented. The initial APAC portfolio covers >20 new projects over 3 years with additional new projects in the pipeline for year 3 onwards. The projects cover a wide range of payments initiatives, primarily in the real-time payments space

What you will do

• APAC Program Manager for International Strategy Program
• Responsible for APAC Program oversight
• Work closely with global PMO team
• Overall APAC oversight of Program Financials, Governance, Reporting & Delivery
• Work to fast paced timelines
• Work closely with senior stakeholders, operating with influence and executive presence
• Run regional Program governance routines
• Work closely with the GBT APAC PMO team
• Demonstrate excellent project management skills and execution. Foresee and proactively address risks, issues, and dependencies
• Adherence to global project governance standards, documentation

Job Description:

1. Provide daily sales support and coordination including attend to sales enquiries, preparation of sales quotation and attend to after sales support
2. Assist to schedule & coordinate Sales Manager’s schedule for meeting, site show round & briefing
3. Maintain and update sales pipeline, lead referral list and lead information of awarded sales
4. Assist in preparation of reports on business potentials, product portfolio & market analysis

Job Requirements:

1. “ O” Level / Diploma in Business
2. Preferable with 2 – 3 years working experience in project administration duties.
3. Computer literate (Excel, Word, Outlook)

• Bachelor's Degree in Banking & Finance/ Business Management or related field.
• At least 3 years' relevant experience preferably in a Finance Institution or Consultancy firms.
• Good understanding of Technology Finance.
• Above average excel skills (Advance formulas, pivot tables, building of reporting dashboard).
Strong in data analysis using excel.
• Have working experience and advance understanding of SAP system (PEMS) would be a plus.
• Experienced in software and related maintenance contractual/commercial processing will be a plus.
• Good knowledge in Power Point and have prior experience in preparing PPT slides for reporting purpose. Knowledge in Power BI will be a plus.
• Excellent internal communications, written and verbal communication skills.
• Strong analytical and troubleshooting skills.
• Strong Attention to details.
• Willing to learn attitude and able to work independently.
• Able to handle confidential data in a professional manner.
• Good experience in managing/responsible/implementing business process improvement.
• Have knowledge in managing M365 Share Point will be a plus.
• Experienced as a PMO support in Bank Projects will be a plus.

Job Duties:

• Research, design, and develop computer and network software or specialised utility programs.

• Analyse user needs and develop software solutions, applying principles and techniques of computer science, engineering, and mathematical analysis.

• Update software, enhances existing software capabilities, and develops and direct software testing and validation procedures.

• Work with computer hardware engineers to integrate hardware and software systems and develop specifications and performance requirements.

Job Requirements:

• Preferably have experience as a full stack developer

• Experience in developing end-to-end applications.

• Experience working in both Unix and Windows operating environments are preferred.

• Knowledge of multiple frond-end languages and libraries (e.g. React, NodeJS, Typescript and JavaScript, HTML5, CSS3).

• Knowledge with hands on experience in technologies like .Net core, Net5 above and C#

• Familiarity with databases (e.g., MySQL, Microsoft SQL) with Entity Framework.

• ICT Assessment Certification for software Developer (NUS-ISS) will be an added advantage.

• Web Servers (e.g., Apache) and UI/UX design.

• Experience in CI/CD principles

• Experience in DevSecOps architecture

• Experience of developing cloud native applications

• Strong analytical and problem-solving skills

• Detail- oriented

• Strong Team player

• Good communications and interpersonal skills.

Working hours: 8.30am – 6pm (Mon - Fri)

Location: Raffles Place

Job Description
•  Provide front desk duties to clients at the Concierge and main reception by greeting, welcoming, and directing clients to assigned meeting rooms
•  Maintain a welcoming, professional reception area which reflects the company’s image
•  Provide front desk service to clients and internal staff
•  Managing and maximising the meeting room resource in booking system
•  Assist external/internal clients and walk-in with general enquiries
•  Maintain conference rooms booking and coordinate reservations via Converge platform
•  Operate switchboard and direct phone calls to appropriate staff
•  Assist with taking and serving beverage orders
•  Perform additional tasks as needed by local office, for example
o  Coordinate security procedures, including issuing security badges to new hires and visiting colleagues from other countries
o  Assist with urgent printing request walk-in at the counter
o  Monitor executive toilets behind reception counter and coordinate with janitors to ensure the cleanliness
o  Liaise with building management for ad hoc office maintenance requests
o  Coordinate name card printing requests with external printer
o  Provide backup support to mailroom during their break (eg. receive/send deliveries at reception counter)
o  Other simple administrative tasks as assigned by manager

Contact me @ 9616 0829

Officer/Senior Officer – Admissions and Continuing Education

Reporting to the Deputy Director of Admissions and Continuing Education, the individual in this role will be responsible for working with the Deputy Director to devise innovative marketing strategies, conducting thorough research, and collaborating with the team to execute the Pre Employment Training (PET) and Continuing Education and Training (CET) business plan. He/she must ensure the marketing efforts comply with the standards set by the Committee for Private Education (CPE) and work towards augmenting the number of applications.

Key responsibilities encompass:

• Providing detailed information to the public, including prospective applicants, parents, teachers, and companies, addressing program-related inquiries.
• Maintaining robust relationships with prospective students/adult learners, parents, teachers, and industry contacts is essential.
• Representing the institution at PET and CET-related events, organizing on-campus events, and attending fairs.
• Liaising with the Marketing Communications department on all communication materials and creatives.
• Overseeing the administration and utilization of the Training Partners Gateway portal, ensuring precise and up-to-date course listings and information.
• Stay informed about policy changes, new initiatives, and funding opportunities with SkillsFuture Singapore (SSG) are integral facets of this role.
• Prompt response to inquiries from prospective students and adult learners
• Monitoring and reporting application numbers for Admissions and Continuing Education.
• Auditing application files, creating individual student/adult learner folders, and processing admissions for incoming students/adult learners, ensuring compliance with institutional policies and data protection regulations.
• Any other duties assigned

Requirements:

• A degree in a relevant field from an accredited university.
• A minimum of 2 years of relevant working experience in admissions, continuing education for adult learning, or a related field is preferred.
• Effective organizational and project management skills would be essential to handle multiple tasks and deadlines.
• Familiarity with higher education policies, accreditation requirements, SkillsFuture initiatives and Training Partners Gateway portal.
• Strong time management abilities and must be attentive to detail
• Proficiency with Microsoft Office is a must.
• Excellent written and spoken communication skills to communicate effectively with various stakeholders.

Interested applicants can send an email to [email protected] with the subject line “Officer/Senior Officer – Admissions and Continuing Education".

VP - Security by Design Architect, Technology Risk

Responsible for incorporating security measures into the architecture of the client’s systems and applications from the initial design phase. This role involves ensuring that security is a foundational element, rather than an afterthought, in the development and implementation of IT systems.

Responsibilities:

Threat Modelling:

• Identifying potential security threats and vulnerabilities early in the design process.
• Evaluate existing system security postures and recommend enhancements

Security Requirements:

• Defining and integrating security requirements into the system's architecture.
• End-to-end accountability of the overall security design of financial services projects.
• Collaborate with project teams to ensure that security requirements are considered and assessed.

Best Practices:

• Ensuring adherence to security best practices and standards throughout the development lifecycle.
• Test and verify that the security requirements are properly implemented.
• Provide expert guidance and support to development teams on secure coding practices, security testing, and vulnerability management.

Risk Management:

• Assessing and mitigating risks associated with the system's design.

Collaboration:

• Working with development, operations, and other teams to ensure security is integrated across all stages.

Compliance:

• Ensuring that the system complies with relevant regulations and industry standards.

By focusing on security from the beginning, the Security by Design Architect helps create systems that are inherently more secure and resilient against potential threats.

Requirements:

• Degree in Computer Science, Computer Engineering or Information Security related fields.
• 5+ years’ experience in security engineering, with deep expertise in one or more security domains.
• Broad appreciation of overall security architecture and how various security technologies interact to achieve overall security defence.
• Familiarity with security engineering and design principles across applications, databases, infrastructure and network
• At least 3 years’ experience in Application Security.
• CISSP, CISM, CCSP, CISA, or AWS Certified Security
• Experience in Cloud Security is a must.
• Familiarity with MAS TRM, PCI DSS and PCI PTS is a must.
• Familiarity with DevSecOps and Shift-Left security principles.
• On top of developments in cyber threats and advances in security protection

Compensation:

• Competitive salary
• Excellent benefits

Apply now to be considered for this excellent opportunity.

SLOANE SHOREY

Compliance | Risk | Resilience

Sloane Shorey Consulting is a recruitment firm specialising in compliance, risk, and resilience across Asia and the Middle East. Since 2017, we have partnered with banking and financial services companies, multinational and local corporations, and consulting firms on hiring.

Sloane Shorey is a Ministry of Manpower Licensed Employment Agency: EA License 20S0307

Job Description

The incumbent must have the competency to perform the following HR activities independently with minimum supervision:

• Translate HR documents from English to Chinese and from Chinese to English
• Draft documents and communication notices in Chinese and English
• Conduct recruitment interviews in Chinese and English
• Conduct orientation training in Chinese and English
• Conduct HR policy and procedural training in Chinese and English
• Conduct exit interviews in Chinese and English
• Conduct exit clearance in Chinese and English
• Conduct inspection of foreign workers accommodation
• Co-ordinate recruitment and selection activities
• Process work pass application, work pass cancellations, and income tax clearance
• Perform onboarding activities (including orientation, issuing of uniforms and PPE, etc.)
• Enter data of new employee into the human resource information systems
• Update employee data in the human resource information systems
• Check and verify workers clocking, attendance, and overtime records
• Process leaves applications, medical claims, expense claims, and overtime claim
• Process monthly payroll
• Co-ordinate training and development activities and update training and development records
• Administer staff benefits, and welfare programs
• Administer discipline and compliance policy
• Assist in performance evaluation exercise
• Assist in organizing safety, welfare, and recreation activities
• Assist in preparing monthly, quarterly, and annual HR reports
• Attend to enquiries from employees

Requirements

• Must have working knowledge of the Employment Act, Retirement and Re-employment Act, Industrial Relations Act, Child Development Co-Savings Act, Employment Regulations on Part-Time Employees, Children and Young Persons, and Female Workmen, and TAFEP Guidelines
• Have a Diploma or Degree in Human Resource Management or Business Administration
• Have at least 2 years HR generalist experience in a hi-tech manufacturing environment
• Intermediate user proficiency in Microsoft Office Words, Excel, and PowerPoint
• Have excellent verbal and written communication and presentation skills
• Meticulous, organized, and systematic at work
• Both a team player and an individual contributor
• Have a positive personality with “Can Do” attitude
• Willing to put in overtime work to meet deadlines

We regret that only shortlisted candidates will be notified.

Job Description:

• Develop sales pipeline and volume goals.
• Maintain pre-existing relationships with long term customers and suppliers, while building new bilateral trading partnerships.
• Keep informed on supplier pricing and establish good margin on selling price
• Attend client meetings, presentations, trade shows to gain industry contacts
• Work with finance and sales operations team to execute post sales support
• Arrange invoicing, statements of accounts from sales support

Requirements:

• Minimum of GCE 'A' Level / Diploma and above
• Candidates with prior experience in the telecommunications industry will have added advantage
• Ability to converse in mandarin to communicate with overseas tech and sales team
• Focused issue tracking/management abilities
• Proficiency in using sales management software, CRM systems, and other relevant tools to streamline sales processes and improve efficiency.
• Excellent negotiation skills, with the ability to close deals and resolve conflicts effectively.

Responsibilities

• Analysing and evaluating tech investment, divestment, and acquisition opportunities.
• Developing financial analysis system and financial models for business valuations
• Research and identify new business opportunities to grow market share, increase revenue channels and capture new client segments
• Lead business negotiations for partnerships, including building partnership proposals and internal workflow
• Oversee system design and mapping of business requirements and solutions to system and technical requirements
• Lead a with 2 - 3 software engineer to develop and execute system strategies and business projects

Requirements

• Bachelor’s Degree in Computer Science, Math, Finance, Engineering, or a similar discipline
• Prior 5 years and above working experience as a portfolio manager leading a team of engineers, researcher
• Proficient in one or more languages, such as Python, Java, JavaScript, Go, C/C++, Ruby applications
• Experience in gathering, functional configurations system and data analysis; and testing of large volume financial systems such as: derivatives, trading, fund investment.
• Ownership and delivering results in a fast-paced, dynamic environment

Job Objectives

Under the supervision and guidance of Risk and Assurance manager to perform the following functions:

- To review IT project document prior submission to both internal/external auditor, Bank’s Group Risk management and Regulators.

- To provide guidance and advise PMO of development team for submission of project documentations

- To prepare statistic/status report when required.

The various training will be provided including the Banking software development methodology and Security policies

This role is suitable for candidate who has gone through development life cycle and interested in IT Risk management and Governance.

This role is to support project team and provide guidance to the team to comply to the bank development methodology and security policies/processes.

Executive Summary

Smart IMS Inc provides Digital technology & Cloud transformation services, Application & Infrastructure Management Services, Unified Communications and Insurance implementation services to customers across the Americas, Europe, Middle East, and Asia-Pacific regions. As the trusted technology and business partner of leading MNCs, including Global Investment Banks, Smart IMS is also a Microsoft Gold Certified Partner, Oracle Platinum Partner and AWS MSP Partner.

We are looking to hire a Technology Project Manager / Delivery Lead to support our client in Singapore which is a top global investment bank. The incumbent will be overseeing the delivery of technology projects, ensuring they meet business requirements, are completed on time, and within budget. This role requires strong leadership, excellent project management skills, and the ability to collaborate effectively with various stakeholders.

Responsibilities:

· Project Management: Lead the planning, execution, and delivery of technology projects. Develop detailed project plans, timelines, and resource allocations.

· Stakeholder Communication: Serve as the primary point of contact for project stakeholders. Ensure clear and consistent communication regarding project status, risks, and issues.

· Team Leadership: Manage and mentor a team of project managers, developers, and other technical staff. Foster a collaborative and high-performance work environment.

· Risk Management: Identify and mitigate risks associated with project delivery. Develop contingency plans to address potential challenges.

· Quality Assurance: Ensure that all projects meet quality standards and comply with regulatory requirements. Implement best practices for software development and project management.

· Budget Management: Oversee project budgets, ensuring that projects are delivered within financial constraints. Track expenses and report on budget performance.

· Vendor Management: Coordinate with external vendors and partners as necessary. Manage contracts and ensure vendor deliverables meet project requirements.

· Continuous Improvement: Promote continuous improvement in project delivery processes. Implement lessons learned and best practices from previous projects.

· Work with the Global Agile and DevOps teams to ensure that successful delivery of APAC Regional Solutions.

· Liaise between enterprise and program technical leaders, implement, and propagate innovation, technical solution assets and best practices.

· Create and use intellectual capital to solve diverse technical and client issues in an innovative way.

· Articulate the business and technical value of solutions and products to senior managers and technical decision makers.

· Leads and coordinates routines to support delivery (for example, kick-offs, status reviews, stakeholder meetings, change controls, and tollgates, etc.)

· Manages coordination of delivery and dependencies across multiple teams and multiple timezones.

· Facilitates communication and collaboration across organizations to support the deliverable completion and timelines.

· Provides status updates for the deliverables to stakeholders and leadership pertaining to delivery, risks, issues, and schedule.

· Works with sponsors and stakeholders to ensure that execution is aligned with deliverable requirements.

· Supports resource planning for delivery and execution.

· Ensures adherence with Enterprise Change Management standards.

Requirements:

· Must Language: Chinese & English

· Verbal communication with Chinese speaking vendors

· Ability to read & write (Simplified and Traditional Chinese)

· Experience: Minimum of 8-10 years of experience in project management, with at least 5 years in a leadership role within the Banking Technology sector.

· Preferred to have experience in managing China/ Taiwan projects.

· Experience of running multi-million dollars initiatives.

· Experience of working on Regulatory initiatives.

· Certifications: PMP, PRINCE2, or similar project management certification is preferred.

The client of our is on the largest consumer Manufacturerer with a Global Presence and market capitalization of more than USD10 billion. With increasing demands and as part of their growth, they are currently looking for a Technology Automation and AI Lead to be an integral part of their business based here in Singapore.

Responsibilities:-

As the Technology Automation & AI Lead, you will spearhead business transformation through automation, leveraging a project management and data-driven approach. This role involves collaborating with business stakeholders to analyze processes, recommend improvements, and develop automation solutions.

Additional Responsibilities:

• Design, develop, and implement automation solutions to enhance productivity, efficiency, and accuracy.
• Utilize Microsoft Power Platform to create business solutions and applications.
• Implement RPA technology to automate repetitive tasks and manual processes.
• Leverage AI to augment automation capabilities and provide intelligent insights.
• Collaborate with cross-functional teams to identify their automation needs.
• Provide training and support to teams for new automated processes and systems.

Skills and Experience Required:

• A minimum of 5 years of experience in Process Automation.
• Experience in engaging with business stakeholders.
• Familiarity with low code/power platform/PowerApps/PowerAutomate or Azure components (e.g., ChatGPT) is highly preferred.
• A strong background in machine learning, proficiency in programming languages such as Python or Java, and experience with deep learning frameworks would be an added advantage.

Job Requirements:

• At least 5 years of experience in Automation, AI, Engineering, or Data-related roles.
• A Bachelor’s degree (or higher) in Computer Science, Engineering, or a related field, with a preference for specializations in AI, Machine Learning, or Data Science.
• Demonstrable experience with a range of Python libraries in AI and Data Manipulation domains.
• Practical knowledge of vector databases like Chroma or FAISS is valued.
• Excellent communication and collaboration skills are essential.
• Proven track record in developing and managing digital automation, including ChatBot, AI, etc.

Position: Temp Admin/Customer Service Associate

Working Hours: Mon - Thurs 8.30am - 6pm, Fri: 8.30am - 5.30pm

Location: Novena

Salary: Up to $1,800 per month

Commitment Period: Immediate to October

Job Description:

• Handle processing of applications
• Handle calls and email enquiries on schemes
• Any other ad-hoc tasks

Requirements:

• Good writing and language proficency
• Careful and meticulous
• Basic admin skills and computer knowledge
• 'A' level of diploma holders

HOW TO APPLY:

Interested candidate, please submit your updated resume in MS WORD Format to

Attn: Audrey Lim Contact 92475508 via Whatsapp

Please click “Apply Now” button to submit.

Please indicate the below information in your resume:

• Current & Expected salary

• Reason(s) for leaving

• Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT!

Notice:

We regret that only short-listed candidates will be notified. All applications will be treated with the strictest confidence. By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt out by unsubscribing in the mailer. You may refer and access our website at www.achievegroup.asia/privacy-policy/ for more information.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.

Do join Our Telegram Group to look for more job opportunities!: https://t.me/Fasttempcontractjobs

Location: Parkway Parade

Salary: $2,200 to $2,600 per month

Working Hours: 5.5 days per week, retails working hours

Job Description:

• Preparation for opening and closing of restaurant and retail space.
• Welcome customers and bid farewell as they leave the restaurant.
• Help customers to settle down and advise on ordering system.
• Answering queries regarding services, menus, offers or any other product related queries.
• Serve food to customers in an effective and polite manner.
• Assist kitchen staff whenever required.
• Clean tables after customers have left and clearing dishes throughout customers dine in.

Requirements:

• Related F&B experience would be advantageous.

HOW TO APPLY:

Interested candidate, please submit your updated resume in MS WORD Format to

Attn: Audrey Lim Contact 92475508 via Whatsapp

Please click “Apply Now” button to submit.

Please indicate the below information in your resume:

• Current & Expected salary

• Reason(s) for leaving

• Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT!

Notice:

We regret that only short-listed candidates will be notified. All applications will be treated with the strictest confidence. By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt out by unsubscribing in the mailer. You may refer and access our website at www.achievegroup.asia/privacy-policy/ for more information.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.

Do join Our Telegram Group to look for more job opportunities!: https://t.me/Fasttempcontractjobs

Roles & Responsibilities

1. Regular inventory management in labs including stock taking, replenishing, repair, and replacement.

2. Assist operation departments to liaise with vendors in procurement for inventory management

3. Organize resources neatly with the labels and stickers according to the practice.

4. Liaise with the departments for issuing PO, and receiving inspection.

5. Liaise with vendors in procurement, equipment installation, schedule of repair, and on-site checking.

6. Coordinating and ensuring timely calibration and PM schedule of laboratory equipment/ instruments.

7. Perform general checking for lab cleaning and housekeeping regularly.

8. Manage lab coat laundry and waste disposal schedule.

9. Conduct regular safety inspections and organize safety training-related activities and events.

10. Interface with various departments and engineers to ensure process safety delivery.

11. Manage Process Safety Performance Measurement and Analysis and conduct monthly safety review

Requirements:

1. Minimum Diploma in Applied Chemistry, Chemical Engineering, Material Sciences, Biological Science, or engineering or related field of studies.

2. Minimum of 1 year of relevant working experience in a chemistry laboratory environment.

3. Familiar with hazard identification, risk analyses, and assessment methodologies or familiar with ISO 9001 and/or ISO45001.

4. Good knowledge of industry standards and practices relevant to laboratory safety.

5. Excellent communication and organizational skills with the ability to multi-task.

6. Proficient in Microsoft Office (e.g., Excel, Word, and PowerPoint).

7. Independent and good team player.

8. Highly committed with a good service-oriented attitude.

Job Type: Full-time/ contract.

Convenient location: Near Jurong East MRT station.

Working Hours: 5 days/week. Office hours, no OT.

Position: Private Banking Loan Operations

Working Hours: Office Hours

Location: Marina Bay Financial Centre

Salary: Up to $7,100

Job Description:

• Preparation and checking of Private Banking loan documentation as the primary role, with secondary role handling and checking Private Banking loans and Corporate Banking Loans.
• Experience in PB documentation is essential.
• Follow-up with relationship managers/legal counsel on outstanding documentation and condition subsequent
• Perform UAT testing
• Liaise with Bank’s external solicitors on various matters including non-standard form facility and security documents
• Daily MER Report Monitoring and escalate to relevant Department should there be any breach.
• Carry out other duties as and when assigned.

Requirements:

• Minimum a bachelor’s degree in Business Administration or a relevant discipline
• Minimum 5 years’ related working experience within the Banking industry, particularly in Private Banking loans documentation.

HOW TO APPLY:

Interested candidate, please submit your updated resume in MS WORD Format to

Attn: Audrey Lim Contact 92475508 via Whatsapp

Please click “Apply Now” button to submit.

Please indicate the below information in your resume:

• Current & Expected salary

• Reason(s) for leaving

• Availability to commence work

YOUR SUCCESS IS OUR ACHIEVEMENT!

Notice:

We regret that only short-listed candidates will be notified. All applications will be treated with the strictest confidence. By submitting any application or resume to us, you will be deemed to have read & agreed to the terms of our Privacy Policy, and consented to us collecting, using, retaining and disclosing your personal information to prospective employers for their consideration, and for our marketing EDMs which you may opt out by unsubscribing in the mailer. You may refer and access our website at www.achievegroup.asia/privacy-policy/ for more information.

Cessation of Collection of full NRIC Numbers:

In compliance with the Personal Data Protection Act and commitment to protect candidates’ personal data, Achieve Group will cease to collect, process or use full NRIC numbers during our screening and job application process.

Kindly ensure your resumes provided to us does not contain your full NRIC number and full home address during your job application.

Do join Our Telegram Group to look for more job opportunities!: https://t.me/Fasttempcontractjobs

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Active participation in
• Designing course content, class assignments and lab exercises.
• Out-of-class support for technology assignments and projects, labs and course-related matters.
• Supporting in-class delivery of lab exercises.
• Conduct enrichment workshops to strengthen students' IT skills.
• Develop online learning materials.
• Collaborate with faculty to re-design and improve the curriculum by incorporating state-of-the-art technological innovation, systems and applications.
• Partner with industry on application projects.
• Mentor students working on internship or application project.
• Be a part of, and actively involved in SCIS' events.
• Spearhead a "special project" related to specialisation.
• Take the lead in teaching undergraduate or post-graduate courses.

• Bachelor's degree in a computing discipline (Computer Science, Information Systems, Computer Engineering, Software Engineering or Information Technology).
• Master's degree in a computing discipline would be an added advantage.
• Strong industry-based software technology skills and experience.
• Prior experience with large-scale application projects in a business setting.
• More qualified candidates can be considered for a more senior job title.

LI-EH1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

What you will be doing

As a Technical Support Associate you will be charged with responding to cases created by customers and working with internal teams to drive the case to resolution. We need a customer focused individual who gets excited about technology and loves engaging with people. You will be answering support queries primarily via email, but also be holding calls with our clients to help resolve their problems and educate them on our Products. You will be the voice of the customer throughout the company and will aid our Customer Success teams in delivering a five star experience for our clients.

You must speak fluent Mandarin

As a Technical Support Associate, you will:

● Resolve customer queries, recommend solutions and guide product users through features and functionalities.

● Respond to customer queries in a timely and accurate way, primarily via email or web conference

● Identify customer needs and help customers to optimise the product

● Work with the Customer Success team to improve the Customer Experience

● Analyse and report product malfunctions and work with internal teams around customer issues

● Follow up with customers to ensure their technical issues are resolved

● Gather customer feedback and share with our Product, Sales and Marketing teams

● Share feature requests and effective workarounds with team members

● Be the voice of the customer to the wider team

About you

As a Technical Support Associate, you will:

● Have a experience of using help desk software and remote support tools

● Display patience and remain calm under pressure, even when handling tough cases

● Be detail oriented, ensuring that customers have a great experience

● Have the ability to multitask

● Have excellent communication and problem-solving skills

Nice to haves:

● Ideally, have previous experience with making database queries

● Have familiarity with our industry, although this is not a necessary requirement

● Ideally you will have had exposure to Restful API, GitLab, AWS, Jira & Confluence

What’s in it for you?

● Competitive salary aligned to your skills and experience

● Equity as we want you to have a part of what we are building

● We embrace a hybrid approach that requires employees to be in the office for two days a week. We strongly believe that this approach fosters collaboration and enables the building of meaningful relationships

● You will also get an annual budget of SG $400 to kit out your home office

● Opportunity to work on innovative projects with smart-minded people keen to share their knowledge and continuously improve

● Annual learning budget to drive your performance and career development

● Enhanced parental leave and childcare benefits

● Medical insurance through Bupa with pre-existing conditions covered

● Pension contribution through The Peoples Pension