Total 56 Senior Executive it specialist job vacancies in Singapore, North East

The IT Executive is responsible for providing applications consultancy, advice, and support for both purchased and developed systems, such as Infor LN and TimeWay. The role involves troubleshooting system and network problems, diagnosing and resolving hardware or software faults, and ensuring that system setups are appropriately configured for end users. Additionally, the IT Executive will be tasked with setting up and configuring workstations and notebooks, managing multiple incidents and tasks, selecting vendors for IT products and services, and safeguarding our infrastructure against malware.

As an employee, you help maintain our organization’s quality, safety, and environmental management system in the process of continuous improvement. In doing so, within your range of duties, you assume responsibility for following all the measures taken by the company with regard to quality, safety, and the environment.

Your responsibilities as an IT Executive:

• Analyze and troubleshoot application issues reported by end users.
• Manage business application roles and partnerships (e.g., Infor LN and TimeWay).
• Determine and configure appropriate system setups with users and head office colleagues.
• Setup and configure workstations and notebooks for end-users.
• Communicate with staff or clients to set up systems or resolve issues.
• Prioritize and manage multiple incidents and tasks, select vendors for IT products/services, and ensure infrastructure protection against malware.

Your qualities

You can make your mark as IT Executive if you have:

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Zero to 2 years of experience working in IT technical support role.
• Excellent communication skills, both written and oral, with an ability to communicate effectively with technical and non-technical users.
• Technical knowledge of software and hardware platforms used within the organization.

As Senior Sales Enablement Specialist, you will play a pivotal role in the Sales Enablement function by supercharging the success of our sales teams, equipping them with the tools, resources and knowledge to exceed our goals. Your focus will be on increasing deal-flow velocity through the creation and management of sales collateral such as thought leadership content, white papers and engaging pieces of work that can challenge the position of cross-border payments in a competitive landscape and amplify our sales message.  

You will also support our sales colleagues as a subject matter expert at conferences, events and on specific opportunities where you join sales meetings to assist winning new partners or expanding existing partner revenues. You will work cross-functionally with Sales, Product, Marketing, Delivery and other teams to ensure maximum velocity is achieved through our sales cycle. Your efforts will directly impact our revenue growth by enabling our commercial teams to sell more, better and faster

Your Mission: 

• Define the key issues that exist within the region in relation to the servicing of cross-border payments for consumers, small to medium businesses and large platform enterprises . Build and maintain a strategy that positions Wise Platform, our products and services as the solution to these issues.
• Develop and maintain a target list of accounts that fit with our GTM approach in the region and our overall Wise Platform strategy, sharing and refining with the regional lead as appropriate.
• Work closely with our marketing and product teams to develop a comprehensive commercial playbook that will enable an efficient and transferable launch into a new market or new product.
• Develop and maintain sales collateral that addresses these issues in collaboration with Marketing, such as white papers and thought leadership content to challenge the status quo of cross-border payments.
• Create an evolving competitor analysis document that highlights the strengths, weaknesses and opportunities of our key competitors in comparison to Wise Platform. 
• Support the creation of internal and external sales collateral that will form part of our sales playbook - delivering a consistent and compelling message to our sales teams and partners.
• Help to maintain our knowledge management platform as a single source of information, collateral and data. Ensure our content is accurate and up to date by collaboration with various stakeholders such as Product and by adhering to our control framework.
• Assist with the creation and management of our RFP content library to streamline our response process.
• Work closely with our regional Sales Co-ordinators to ensure consistency of delivery and Sales Enablement support across all regions. 
• Provide subject matter expertise to our sales team by joining partner opportunity meetings / workshops and industry conferences.
• Use data, market insights and industry trends to enhance our sales messaging for specific opportunities.
• Contribute towards additional projects that will advance both the Sales Enablement and sales functions within Wise Platform.

• Drive Control Assessment projects assign by APAC, global compliance and risk control team.
• Implement Country Risk Assessment (CRA) and Operation Risk Assessment.
• Identify control gaps and abnormal issue through projects and report to APAC compliance head and China management and related stakeholder.
• Make remediation plan to chase the implement timeline.
• Lead corporate governance project from compliance aspect.
• Review compliance management reporting line and make tailored entity contracting relationship according to cross boarder business.
• Give advice on data center and data transfer matters according to global rules and norms.
• Lead AML team, responsible for sanction and AML matters.
• Give compliance and legal advice on sanction, KYC issues to the senior management and Board of Directors.
• To drive KYC and sanction screening mechanism.
• Establish and strengthen risk and compliance management procedure.
• Drive, Establish data and privacy related law and regulations promulgate like Cybersecurity Law, Data Security Law, Personal Information Protection Law, Cross-Border Data Transfer Regulation.
• Analyze potential gaps and make remediation plan.
• Drive compliance and data privacy issue according to data related legislation.
• Participate and manage third party audit, internal audits across China and HK.
• Lead and Drive APAC compliance Singapore MAS, Malaysia BNM AML sanction program.
• Responsible for customer on board AML and sanction review.

• Drive Control Assessment projects assign by APAC, global compliance and risk control team.
• Implement Country Risk Assessment (CRA) and Operation Risk Assessment.
• Identify control gaps and abnormal issue through projects and report to APAC compliance head and China management and related stakeholder.
• Make remediation plan to chase the implement timeline.
• Lead corporate governance project from compliance aspect.
• Review compliance management reporting line and make tailored entity contracting relationship according to cross boarder business.
• Give advice on data center and data transfer matters according to global rules and norms.
• Lead AML team, responsible for sanction and AML matters.
• Give compliance and legal advice on sanction, KYC issues to the senior management and Board of Directors.
• To drive KYC and sanction screening mechanism.
• Establish and strengthen risk and compliance management procedure.
• Drive, Establish data and privacy related law and regulations promulgate like Cybersecurity Law, Data Security Law, Personal Information Protection Law, Cross-Border Data Transfer Regulation.
• Analyze potential gaps and make remediation plan.
• Drive compliance and data privacy issue according to data related legislation.
• Participate and manage third party audit, internal audits across China and HK.
• Lead and Drive APAC compliance Singapore MAS, Malaysia BNM AML sanction program.
• Responsible for customer on board AML and sanction review.

• Drive Control Assessment projects assign by APAC, global compliance and risk control team.
• Implement Country Risk Assessment (CRA) and Operation Risk Assessment.
• Identify control gaps and abnormal issue through projects and report to APAC compliance head and China management and related stakeholder.
• Make remediation plan to chase the implement timeline.
• Lead corporate governance project from compliance aspect.
• Review compliance management reporting line and make tailored entity contracting relationship according to cross boarder business.
• Give advice on data center and data transfer matters according to global rules and norms.
• Lead AML team, responsible for sanction and AML matters.
• Give compliance and legal advice on sanction, KYC issues to the senior management and Board of Directors.
• To drive KYC and sanction screening mechanism.
• Establish and strengthen risk and compliance management procedure.
• Drive, Establish data and privacy related law and regulations promulgate like Cybersecurity Law, Data Security Law, Personal Information Protection Law, Cross-Border Data Transfer Regulation.
• Analyze potential gaps and make remediation plan.
• Drive compliance and data privacy issue according to data related legislation.
• Participate and manage third party audit, internal audits across China and HK.
• Lead and Drive APAC compliance Singapore MAS, Malaysia BNM AML sanction program.
• Responsible for customer on board AML and sanction review.
• Experience with AML / risk / Compliance system implementation and products like OFSAA, Netreveal, Axiom is required.

The Application Specialist will provide high level technical support,training to end users and distribution partners. In addition, Application Specilaist will also provide tactical and strategic inputs, and technical expertise to Product & Commerical Management towards ethical promotion of company products as well as overall technical leadership and assistance to Sebia’s team, distributors and customers.

Role and Responsibilities

· Educate and train field, marketing and other relevant internal stakeholders regarding all aspects of disease, product applications and therapy relevant to the promotional strategy.

· Overall support regarding application of Sebia products via results interpretation and best practices, clinicians education and understanding of positioning within the disease management cycle

· Provide technical expertise, insight and support to end-users (clinicians and laboratories), sales and sales management, marketing and other corporate departments to sustain and acquire business while maintaining and developing customer loyalty;

· Provide technical support to both internal and external customers.

· Maintains CRM

· Identify product attributes necessary to expand into new markets, or capitalize on new clinical applications;

· Identify and support field sales efforts through clinical and educational customer needs assessment, product and procedural training, in-servicing, and required customer follow up (i.e., letters, approved product information, samples, educational materials, professional guidelines and standards related to best practices, and clinical/evidence based research articles).

· Works closely with Service and Commercial teams for alignment of company strategy

Leadership
Problem-solving skill, strategic thinking, strong communication and leadership skill

Qualifications and Education Requirements

· Bachelor degree or above in biomedical, clinical medical technology life science or related field.

· Minimum 5 years of experience in medical department of a Pharmaceutical/Device/Life science company.

· Excellent verbal and written communication skills & influencing skills.

• Design, plan, and implement infrastructure solutions, and working closely with the IT Team and various stakeholders to manage IT projects and events, facilitating seamless communication and collaboration to achieve the IT team’s goals
• Maintain IT equipment and systems to support operations and employees while upholding Company compliance standards
• Manage IT procurement processes and build strong relationships with vendors to secure the best technology and services for the Company’s needs
• Maintain documentation for IT systems, inventory, user accounts, policies and procedures, and streamline processes, ensuring efficiency and clarity in all technology-related initiatives

• Degree/ Diploma holder in Computer Science, Engineering, or equivalent preferred
• Minimum 2-3 years of experience in handling IT infrastructure planning, implementation, and support escalations
• Knowledge of infrastructure best practices, systems, processes, and methodologies with strong problem-solving and analytical skills
• Proficiency in Microsoft products including Windows, M365, Office, Teams, and SharePoint
• Strong interpersonal and communication skills, with prior experience working in a multi-cultural environment and fluency in English communication

Key Responsibilities

• Required to manage and operate (hands-on) systems (server & storage) used in the University. Familiar with Microsoft Windows Server, SQL Databases, Linux, Cohesity Backup System, Office365, Microsoft HyperV, VMware/Netapp storage, Storage Spaces Direct, Hitachi (HCP), McAfee and Azure Cloud Platform. A strong knowledge on Microsoft Active Directory Architecture, PowerShell, Group Policies and Active Directory Federation Service is required.
• Required to provide Systems administration of Active Directory, Multi-Factor Authentication platform such as Okta, Antivirus and others.
• Required to provide Management systems availability statistics and patching reports, IT DR support and IT support for teaching-learning.
• Required to perform Systems hardening, Systems patching, Systems onboarding and decommissioning and other Systems related support services.
• Work with users to identify, understand requirements and develop deployment plans, assist with planning, developing, implementing and managing all system assets deployed in the University.
• Participate in process improvements such as operational efficiency of Systems Operations to provide prompt and effective support to existing systems.
• Rotational on-call duty along with team members and after office hours support.

Requirements

• Degree/Diploma in Computer Science or equivalent with at least 5 years of relevant working experience in design, configuration and management of Windows and Linux Infrastructure.
• Strong technical competencies and analytical mind, with specialized certifications such as MCSE, RHCE, CDCP, CCNA, ITIL, etc. would be preferred.
• Good working knowledge of IT governance, systems, security and system technologies and able to work with cross-functional departments.
• Excellent written, communication and interpersonal skills.
• Other traits include positive attitude, self-motivated, customer service oriented and a team player.

Only shortlisted candidate will be notified.

This role will give you the opportunity to:

• Develop an in-depth knowledge of Wise’s business and get to know teams across Wise as you work with them to understand the product and regulatory framework. 

• Champion compliance through monitoring and testing by designing and executing a monitoring and testing plan for the region, sharing findings with your tribe and work together to strengthen our compliance program across our Asia/Pacific markets.

• Take on and own new projects that arise in any area of the compliance programme on a project basis. Take a problem-solving approach, whether designing a new process to be implemented or driving an effort for multiple teams to work together to remediate control gaps or process enhancements. 

• Global cross team collaboration projects with focus on delivering impact for our fast growing APAC markets - Australia, Hong Kong, Japan, Malaysia, Singapore, Indonesia, Philippines and New Zealand.

A bit about the role:

As a member of the APAC Compliance team, you will work closely with Compliance Officers, Product, Operations and other teams to develop and implement testing and monitoring plans for our diverse region. 

Building trust 

• Manage and perform processes and controls testing - scoping the review, conducting the assessment and collaborating with teams to resolve findings.

• Proactive communication of gaps and risks as well as proposing solutions as to how processes and controls can be strengthened.

• Validate the effectiveness of regulatory controls to build a trusted relationship with key stakeholders. 

Strengthening the regulatory compliance framework

• Support regulatory and financial crime compliance monitoring and testing projects in APAC.

• Proactively monitor compliance health in the markets using data and visualisation tools.

• Design meaningful and timely compliance indicators that enable internal teams and Board of Directors to analyse and assess our compliance health.

Billing Admin

Manage the media billing processes which involves,

• Co-coordinating with media planning teams on billing instructions
• Media plan actualization and reconciliation on monthly basis
• Update spots and remarks on Publicis’s proprietary billing platform based on actualized amount
• Generate proforma invoices for shared service team’s approval
• Resolving billing discrepancies with relevant stakeholders e.g. media vendors, media, finance and shared service teams
• Billing status monitoring and reporting
• Participate in finance WIP billing meetings to make sure Client's invoices get processed and meet billing timelines

Other billing requirements include,

• Support requirements for onboarding of new suppliers
• Ensure 100% billing completion within three months of activity end date
• Resolve/respond to client billing queries

Media Buying (Offline and/or Online)

• The day-to-day media buying for the agency
• Deliver excellent master contract pricing through negotiation and relationships with media owners, wherever applicable
• Develop understanding of client business and role of online in delivering objectives ways of working from planning to getting approval and billing process
• Deliver added value opportunities across clients wherever possible
• Book all campaigns according to the brief (with confirmed media) and ensure financials are correct
• Monitor campaign delivery and reconcile any under deliveries
• Assist with auditing process across specific client base
• Follow through the closed job for invoicing process (incl. (proof of ads, supplier invoices, TV reporting, signed schedule)
• Constantly monitor performance and delivery of ad server and vendor reporting
• Monitor and report on clients’ expenditure update by campaign by media, if needed
• Keep track of clients’ media master contract fulfilments
• Prepare CI for all mediums and help Planners manage all material submission timelines
• Maintain co-ownership of WIP report with finance team, ensure that jobs are progressively reconciled and closed

Responsibilities:

• IT infrastructure (Hardware and software), POS system installation and maintenance including remote troubleshooting
• Liaising with third part vendors for new store infrastructure setup
• Updating the store systems if it is needed
• Provide Level 1 and Level 2 support and standby for the store operation
• Conduct training new Supervisors in how to use all systems and how to handle minor technical issues
• Prepare system manual guidebooks of all software systems and editing for any updates
• Participate in UAT testing before GO-LIVE and release the new version
• Update windows and security patches of store POS and laptop and ensure cybersecurity
• Maintain store IT inventory list and update documentation on IT asset management
• Facility Management: Ensure the office space is in good condition by liaising with vendors or managing minor repairs as necessary
• Other ad hoc duties as assigned by superior

Requirements:

• 5 days work week (weekend included), (standby allowance)
• Minimum Diploma in Information Technology or equivalent
• At least 2 years’ working experience in the related field - preferably with retail sector
• Good knowledge of Microsoft windows operating systems
• On-site support and resolution of all software and equipment issues
• Excellent analytical, troubleshooting and communication skills
• Ability to work in a fast-pace and dynamic environment
• Good understanding of Microsoft SQL server and scripts

This opportunity is ideal for the candidate who is looking to work with the top 1% billing client. As a key member of the team, you are highly collaborative, a self-starter, with strong problem-solving ability. Your track record speaks of you as a strategic operator who can get things done timely on brief and on budget.  You are organised, responsible and can work in an agile manner to meet the needs of fast-moving clients.

Key Responsibilities:

PROJECT DEVELOPMENT

• Strategise and ideate content led solutions proactively and in response to brief with the wider team. Work with teams to define best-in-class work quality and empower them to deliver in a way that exceeds our client’s expectations and monitor the overall perception of quality and reporting.
• Be responsible for inciting new briefs across existing and new clients.
• Identify causes and make recommendations to account leadership on how to improve ways of working.

PROJECT MANAGEMENT

• Responsible for the deliverables on assigned projects including brief response, briefing of the project to the third-party partners and client team management through the project to completion at highest level of quality.
• Ensure project revenue are up to date, from quotation to billing.

CONTENT EXPERTISE

• Knowledge of all aspects of our solutions across Insights, Strategy & Consulting, Content Creative & Production, Content Partnerships and Publishing & Distribution and how they apply across all aspects of the consumer journey.
• Continuous development and learning in and around the content space to advise and educate internal and external stakeholders.
• Understand how content is integrated into a media strategy and possess an understanding of social media data and landscape.
• Understand how brand and creative executions are developed into content led solutions and how they deliver on a client’s business objectives.
• Support team to develop case studies at the completion of each project.

​​​​​​​

This role will support an integrated, value-based approach to human resources management, aligned to annual and long-term strategic business and HR initiatives in a large organization. She/he will be a strategic partner with the business, to nurture an employee-oriented company culture that emphasizes quality, collaboration, continuous improvement, and high performance.

The incumbent will provide a range of HR services to the company and business units, with partnership with Centres of Excellence in HR, including talent acquisition, talent management, compensation and benefits, talent development and people services.

• Provide HR insights and advice to the business on all people related issues and initiatives
• Roll out HR strategies that are aligned with the company’s overall business objectives
• Improve employee experience, engagement & retention through various initiatives
• Drive and support the development and delivery of cultural change plans and interventions
• Advise and support managers in performance management, employee career development and building of an effective talent pipeline & succession
• Partner with Compensation & Benefits team to regularly review market competitiveness, benefits and reward structures, ensuring equity and competitiveness
• Review HR policies & procedures and workflow processes in line with employment legislation and/or organizational changes to increase efficiency
• Analyse HR key metrics, develop continuous employee feedback mechanisms and use data to develop HR interventions and process improvements
• Manage employee relations issues, ensuring fair and consistent resolution
• Develop positive working relationships with people through strong inter-personal skills.
• Build trust through assisting key stakeholders in solving people related issues successfully
• Adopt a service-oriented mindset and people-centricity in dealing with workforce and business stakeholders

Job description

1) Drive company IT matters and propose solutions to meet business objectives.

2) Maintenance of IT infrastructure, kiosk and provide server administration and support (AD, ESXI and Hyper-V)

3) Provide technical support to users on hardware and various applications

4) Communicate effectively with users to identify and resolve issues timely

5) Provide technical support, monitor system, security and EDR updates

6) Conduct periodic system preventive maintenance checks, patches updates and review log report

7) Perform server and network management

8) Maintain proper IT documentation, contracts, SOPs

9) Provide regular progress and status update, and follow through on IT projects

10) Adhoc duties assigned by Manager

Job requirements

• Minimum Diploma in Information Technology or equivalent.

• CCNA, Microsoft Windows Certified, Cyber Security and etc.

• Preferably with a minimum 2-3 years' experience in Deployment/Maintenance Server & Network

• Knowledge of cyber security is an added advantage.

• Strong in problem solving multi-tasking, systematic and organised

• Must be a team player, self-motivated and able to work independently.

A Day in the Life

• Provide level 1 helpdesk support to all PC & MAC users
• Ensure smooth on-boarding and off-boarding of end-users
• Facilitate repair process for IT Hardware
• Perform PC build and software installations
• Migration of user’s data, software, or computer
• To escalate specific requests or issues to next level for immediate attention and resolutions
• Support Project implementations, as when required
• Maintain proper IT documentation

What We are Looking For

• Diploma in Information Technology/Computer Science
• Minimum 1-2 years of relevant experience
• Previous working experience in helpdesk environment is a plus
• Basic knowledge of Office & Windows applications, and hardware troubleshooting
• Able to work beyond normal working hours (upgrade/maintenance, urgent technical issue) and support on weekend when urgent duty arise
• Good working attitude and team player

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

Citi’s Wealth brings together the full power of Citi to serve the entire continuum of wealth clients, from affluent to ultra-high net worth to family offices. The strategies we create help our clients maintain liquidity while maximizing yields, transact in foreign currency and across borders, and manage fluctuating expenses or cash flow. We are uniquely suited to helping our clients meet their banking needs across regions through our global network.

We’re currently looking for a high caliber professional to join our team as Officer, Operation Senior Specialist, Corporate Actions Team - Hybrid (Internal Job Title: Securities & Derivatives Analyst 2 – C10) based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• We empower our employees to manage their financial well-being and help them plan for the future.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
• We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

In this role, you’re expected to:

• Provide back office functions support for Investment products for Corporate Action events (such as Proxy meetings/Stock splits and mergers) and dividend payments
• Participate and contribute to the projects and process enhancements initiatives handled by the team with specific project/learning outcomes
• Timely handling of transactions, meeting and exceeding the Service expectation with internal clients
• Review/Propose/Initiate process automation or system / process projects
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations
• Adhering to applicable Policies, applying sound ethical judgment regarding personal behavior, conduct and business practices.
• Escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• Having 2-4 years of work experience in operations processing Wealth / Investment products
• Knowledge and experience of Trade settlements, Corporate actions for Equities and Equity Options
• Responsible, organized and able to multitask under pressure
• Good team player
• Expert level proficiency in Windows, MS Project, and MS Office Suite
• Demonstrated project management skills
• Ability to work under pressure and manage to tight deadlines
• Ability to work in a fast-paced environment
• Consistently demonstrates clear and concise written and verbal communication skills
• Meticulous eye for details, ability to execute tasks with accuracy, good problem solving skills
• Bachelor’s degree/University degree or equivalent experience
• Exposure to Consumer banking
• Gain an in depth knowledge on the securities products offered (Equities and Bonds)
• Appreciate in depth process flow of the back end Operations function

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today

https://jobs.citi.com/dei

Job description

1) Drive company IT matters and propose solutions to meet business objectives.

2) Maintenance of IT infrastructure, kiosk and provide server administration and support (AD, ESXI and Hyper-V)

3) Provide technical support to users on hardware and various applications

4) Communicate effectively with users to identify and resolve issues timely

5) Provide technical support, monitor system, security and EDR updates

6) Conduct periodic system preventive maintenance checks, patches updates and review log report

7) Perform server and network management

8) Maintain proper IT documentation, contracts, SOPs

9) Provide regular progress and status update, and follow through on IT projects

10) Adhoc duties assigned by Manager

Job requirements

• Minimum Diploma in Information Technology or equivalent.

• CCNA, Microsoft Windows Certified, Cyber Security and etc.

• Preferably with a minimum 2-3 years' experience in Deployment/Maintenance Server & Network

• Knowledge of cyber security is an added advantage.

• Strong in problem solving multi-tasking, systematic and organised

• Must be a team player, self-motivated and able to work independently.

We are looking for a Senior Technical Support Specialist with excellent communication and diagnostic skills.

As a senior technical support specialist, you will be required to lead a team of technicians to perform thorough product testing and evaluation, providing technical support and advisory to consumers and businesses in regards to any technical product enquiries.

Responsibilities:

• Conduct testing for new product/ software prior launching
• Provide repair, service and customer support during onsite visit
• Configuration of smart product setup
• Work independently to diagnose and troubleshoot any issues
• Record and update test report/ service report on a timely manner
• In-house repair and maintenance of PRISM+ product
• Support warehouse disposal activity
• Managing and leading a team of technicians in their daily activities
• Liaising with engineers to solve any technical fault
• Other duties as assigned

• Min 3 years of working experience as an onsite Technician or relevant experience working with smart home appliances product
• Singapore Class 3 driving license
• Willingness to perform overtime work when required
• Possess at least Primary/Secondary School/"O" Level, Professional Certificate/NITEC, Diploma/Advanced/Higher/Graduate Diploma in IT, Electronics or equivalent.

Location: On-site Client Office (Singapore)

This position requires you to be on-site, Monday - Friday

Salary: Up to 62000 SGD base + 10% performance bonus DOE & Geographic Location

A little bit about us:  

Applied Value Technologies is an early-stage, mission-driven venture revolutionizing the way companies view IT productivity. We help our customers scale with next-generation application services that accelerate user productivity through enhanced automation and a highly personalized user experience. Our goal is to be a trusted partner, collaborating with customers to design and implement user-centric, technology-enabled support solutions at scale. 

About the Role:  

Applied Value Technologies is looking for a People Experiences - Sr Technical Support Specialist to join our Fulfillment team. In this role, you'll play a key part in supporting mission-critical applications for our internal customers, ensuring exceptional technical support, customer service, and timely issue resolution. As part of our Application Support organization, you'll need a versatile skill set to manage a broad range of applications within our client's Commerce Engineering products. We're seeking candidates who are passionate about technology, committed to outstanding customer service, and thrive in a fast-paced environment. Our clients, Fortune 100 technology companies, prioritize scaling their businesses by putting people first, and our team is dedicated to advancing this mission by focusing on customer needs above all else. 

About You:

• Familiar with end-to-end Customer/IT support processes 
• Adjusts easily to new or changing circumstances.
• A collaborative utility player mentality (low ego) with a proactive sense of curiosity
• Focuses on achieving results that promote business success.
• Demonstrate proactive and professional communication skills with all stakeholders and partners
• Maintain a professional, adaptable, and respectful manner
• Provide high quality service to all users  

Responsibilities: 

• Handle and resolve complex customer issues that have been escalated from Level 1/Tier 1 support
• Utilize advanced troubleshooting techniques to diagnose and solve problems.
• Ensure issues are resolved within the agreed service level agreements (SLAs).
• Utilize Service Cloud analytics tools to identify trends, recurring issues, and areas for improvement in the triage process.
• Use Salesforce Service Cloud to track, manage, and resolve customer cases.
• Communicate effectively with IT and business stakeholders to improve on the ground engagement with cross-functional partners
• Maintain accurate and detailed case records, ensuring all interactions and solutions are documented
• Generate and analyze reports to identify trends and areas for improvement
• Provide exceptional customer service and ensure a high level of customer satisfaction.
• Follow up with customers to ensure their issues are fully resolved and gather feedback.
• Work closely with other departments, including Level 3 support, engineering, and product management, to resolve complex issues.
• Escalate unresolved issues to appropriate teams and follow up to ensure timely resolution.
• Participate in regular team meetings and provide feedback on service improvements.
• Stay updated on the latest features and best practices of Salesforce Service Cloud.
• Suggest and implement process improvements to enhance efficiency and customer satisfaction.
• Participate in ongoing training and professional development opportunities.

Your Expertise:

• Bachelors in Information Technology, Business or a related field preferred
• 3-5 years of experience in application support, with a focus on cloud services, HCM recruiting and/or SaaS platforms
• 3+ years in a hands-on application production support role working on triage, troubleshooting, and coordination on HRIS / ATS systems
• Understanding of end-to-end HCM recruiting processes (Workday)
• Proficiency in using Service Cloud, CRM systems, and support ticketing systems
• Experience in other 3rd party CRM tools
• Understanding of cloud computing concepts and architectures and familiarity with APIs, integrations, and common web technologies.
• Knowledge of database management and querying.
• Excellent verbal and written communication skills. Ability to convey complex information clearly and concisely.
• Experience operating with SLAs in a client-facing role in a production environment
• Ability to work effectively as part of a team and collaborate with other departments.
• Highly organized with the ability to manage multiple cases and tasks simultaneously.
• Ability to work in an onsite office setting 100% of the time
• Flexible to work on-call schedule on weekdays and occasionally on weekends

Preferred Qualifications: 

• Experience with case management, automation, and service analytics in Salesforce.
• Intermediate SQL skillset
• Strong familiarity with Workday HCM and Salesforce Service Cloud
• Experience with reporting and metrics
• Strong expertise with rules-based automation, process documentation, and ITSM best practices (ITIL)
• Salesforce Service Cloud Certification
• Workday HCM Certification

We’ve got you covered:

• Competitive salary + performance bonus
• Unlimited paid leave
• 100% employer - paid healthcare benefits (medical, dental vision)
• Sick leave accrual
• 100% paid parental leave - up to 16 weeks
• $1,200 Learning & development allowance (annually)
• $1,200 Health & Wellness allowance (annually)
• Employee referral program
• 401k match up to 4%
• 12 paid holidays annually

Applied Value is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Hiring is contingent on candidate verifying their eligibility to work in Singapore and passing a complete background check.

Salary range: SGD 81k - 114k per annum + RSUs / MYR 85k - 132k per annum + RSUs

This role is located in Singapore / Kuala Lumpur.

A bit about the role:

As a member of the APAC Compliance team, you will work closely with Compliance Officers, Product, Operations and other teams to develop and implement testing and monitoring plans for our diverse region. 

Building trust 

• Manage and perform processes and controls testing - scoping the review, conducting the assessment and collaborating with teams to resolve findings.

• Proactive communication of gaps and risks as well as proposing solutions as to how processes and controls can be strengthened.

• Validate the effectiveness of regulatory controls to build a trusted relationship with key stakeholders. 

Strengthening the regulatory compliance framework

• Support regulatory and financial crime compliance monitoring and testing projects in APAC.

• Proactively monitor compliance health in the markets using data and visualisation tools.

• Design meaningful and timely compliance indicators that enable internal teams and Board of Directors to analyse and assess our compliance health.

As part of the Compliance Assurance team in APAC, you’ll be able to develop and implement compliance testing and monitoring plans for different markets throughout APAC and provide assurance to key stakeholders on our processes/controls by collaborating with other teams. 

This role will give you the opportunity to:

• Develop an in-depth knowledge of Wise’s business and get to know teams across Wise as you work with them to understand the product and regulatory framework. 

• Champion compliance through monitoring and testing by designing and executing a monitoring and testing plan for the region, sharing findings with your tribe and work together to strengthen our compliance program across our Asia/Pacific markets.

• Take on and own new projects that arise in any area of the compliance programme on a project basis. Take a problem-solving approach, whether designing a new process to be implemented or driving an effort for multiple teams to work together to remediate control gaps or process enhancements. 

• Global cross team collaboration projects with focus on delivering impact for our fast growing APAC markets - Australia, Hong Kong, Japan, Malaysia, Singapore, Indonesia, Philippines and New Zealand.

As a member of the Test Management team, you will be part of a dynamic team to provide global test services. The team is responsible for organizing all the test activities needed to bring into production new releases of the Avaloq products and migrate new Avaloq clients into our platform.

Your key tasks

• Responsible for all test activities throughout testing life cycle of Avaloq solutions for key clients and supporting the definition of a test factory.
• Client facing role requiring excellent presentation and communication skills and ability to manage stress levels in demanding project contexts.
• Contributing to lead the project-based test team, providing hands on Test Execution activities, and enabling it to deliver the highest level of quality across our testing services and practices.
• Collaborating in defining and maintaining the Test Policy and Test Plan
• Manage customer relationship with appropriate communication and coordinate testing activities with customer Test Manager
• Work closely with project manager, development teams and other stakeholders to manage risks and issues.
• Provide effort estimations and track the test effort to ensure adequate staffing.
• Monitor and control testing activities against planned budget and quality gates.
• Report progress to management and clients.
• Design, update, and execute functional and business test scenarios and test cases based on functional and non-functional requirements, ensuring their reusability.
• Manage test environments (baseline definition and maintenance, assessment on environment readiness)
• Manage tools for testing, tracking defects, statistics and requirements coverage reporting.
• Document and evaluate the result of the testing, investigate testing deficiencies.
• Contribute to continuous improvement of Test Management processes and procedures.

Job Description

• Provide comprehensive support for shore-based infrastructure, applications, and end users.
• Provide infrastructure support for a network consisting of switches, firewalls and maintain the reliability of the network and systems infrastructure.
• Monitor backup server and enterprise backup system to ensure the recovery of user data and email systems.
• Set-up and maintain IT equipment in Auditorium, Boardroom and other meeting spaces as required.
• Coordinate with vendors for the procurement and servicing of IT equipment.
• Manage company domain name and public IP addresses.
• Administer Active Directory, DNS, DHCP and MS O365.
• Assist in server monitoring, configuration, installation, and setup user sccount / security administration.
• Provide multi-level support and convey resolutions for issues pertaining to software, hardware, printers, e-mail, network and telecommunication.
• Configure IT profiles and equipment.
• Provide expert knowledge on Microsoft Office and other Windows applications to resolve issues.
• Analyze, monitor, and resolve application and system failures and provide general analysis and operational support.
• Carry out scheduled and emergency maintenance of managed systems to ensure that the production platform runs at optimal capacity.
• Initiate installations of application software and updates.
• Resolve application and system failures.
• Facilitate end-user communication and computing for ships at sea.
• Collaborate with ship personnel and make visits to ships as required.
• Engage with third-party vendors and Telco providers for infrastructure maintenance and ship communications.
• Extend support to colleagues in other regions as the company expands.
• Update IT and user inventory / data and produce monthly reports.
• Understand the potential cyber vulnerabilities in computer-based systems and technical procedure and protection measures to ensure availability and integrity of systems and data.

• Minimum Diploma holder in relevant discipline with minimum 3 years of experience.
• Must have strong computer hardware and software proficiency.
• Experience in maritime sector and operations, and strong familiarity with navigational aids and maritime communication systems.
• Able to troubleshoot and problem solve.
• Good communication skills, team player & able to work in challenging ICT environment.
• Able to travel overseas and board vessels and perform duties on ships in shipyard & anchorage.
• May need to work on weekends and public holidays.
• Candidate with maritime industry experience will be an added advantage.

Chan Chee Meng
EA 07C3069
R1110620

We are looking for Payment Operations Senior Specialists to join our APAC Payment Operations Regional team in Singapore. 

Here’s how you’ll be contributing to the APAC Payment Operations Team

• Maintaining consistent and high level execution of recurring tasks & responsibilities within the designated domain;

• Investigating, solving and escalating any issues connected to respective domain in a timely manner;

• Acting as the first level escalation point on the cases and crisis level within own domain, and handling incidents in your area of expertise;

• Supporting stakeholders in solving complex problems related to their area of ownership and ensuring timely and relevant communication;

• Driving product and process improvement in their domain in collaboration with stakeholders;

• Coordinating product and processes related risk assessment and mitigation initiatives;

• Supporting or owning training and mentoring responsibilities of new and existing specialists.

This role will give you the opportunity to: 

• Make an Impact - You’ll help to identify and automate manual processes that complicate our customers’ lives, while increasing the efficiency of the whole operations organisation, driving us towards Mission Zero!

• Challenge Yourself - You’ll be working with teams that face complex situations. You get the chance to question the norm and drive to make things happen instead of wondering why things happened. Through that you can learn more about yourself and what you are capable of when given the right tools and mentoring.

• Inspire Teams - You’ll fuel the revolution with your ideas, knowledge, self-starter attitude, and customer insight, which you’ll use to work with product development engineers and other operational teams to help solve our customer’s problems!

• Work Globally - You’ll work closely with internal and external partners and help to figure out ways to make our customers’ lives better. We’re 5500+ Wisers with 125 nationalities located in offices from Tampa to Tokyo, and much like our product, we operate without borders across teams and locations. We get it done!

Responsibilities:

• Be the main point of contact for all client’s day-to-day communication and oversight; own overall client satisfaction and proactively identify opportunities
• Work with the Senior Account Manager to optimize, retain, and up-sell business
• Build effective client relationships as acts as a day-to-day partner; working with them to achieve their marketing objectives and works to nurture and grow the relationship
• Owns projects from briefs to execution with support from the senior account manager when needed
• Is a committed, responsible and confident leader of projects, who can work independently and as part of the wider team
• Brief creative, operations and third parties to ensure all parties are fully equipped with the required information and expectations are fully met
• Helps to manage client finance process
• Attends weekly client meetings and actions on client requests and briefs in a timely manner
• Owns day-to-day client communication,, including weekly reports
• Always provides the standard of service to the client that meets and exceeds client expectations

A Day in the Life

• Provide level 1 helpdesk support to all PC & MAC users
• Ensure smooth on-boarding and off-boarding of end-users
• Facilitate repair process for IT Hardware
• Perform PC build and software installations
• Migration of user’s data, software, or computer
• To escalate specific requests or issues to next level for immediate attention and resolutions
• Support Project implementations, as when required
• Maintain proper IT documentation

What We are Looking For

• Diploma in Information Technology/Computer Science
• Minimum 1-2 years of relevant experience
• Previous working experience in helpdesk environment is a plus
• Basic knowledge of Office & Windows applications, and hardware troubleshooting
• Able to work beyond normal working hours (upgrade/maintenance, urgent technical issue) and support on weekend when urgent duty arise
• Good working attitude and team player