Total 3,585 Manager it support executive job vacancies in Singapore

Head, Corporate Applications Support

• Permanent role

Our Client

• A multinational insurance company

The Opportunity

The Head for Corporate Applications Support will lead a team in managing and supporting all enterprise applications. The ideal candidate will be responsible for ensuring seamless, efficient, and effective Level 1, Level 2, and Level 3 support. This role demands a balance of technical expertise, leadership skills, and a strong understanding of business processes.

Key Responsibilities

Leadership and Team Management:

• Lead and develop a high-performing support team for corporate applications.
• Foster a culture of continuous improvement, efficiency, and customer service.
• Collaborate with IT and business leaders to align support services with business goals.

Application Support:

• Oversee the support of all enterprise applications across the organization.
• Ensure effective handling of L1/L2/L3 support queries and issues.
• Implement best practices for incident management, problem resolution, and service requests.

Stakeholder Engagement:

• Work closely with business units to understand their needs and ensure the support team meets their requirements.
• Communicate effectively with stakeholders about application performance, issues, and resolutions.

Process Improvement & Strategy:

• Develop and maintain policies and procedures for application support.
• Drive the adoption of new technologies and processes to enhance application support capabilities.
• Monitor application support metrics and implement strategies for improvement.

Budget and Resource Management:

• Manage budget for the corporate applications support team.
• Oversee the allocation of resources, including staffing, tools, and technology.

Your Background

• Highly technical and analytical, possessing 10 or more years of progressive technology implementation and operational experience.
• Self-motivated individual that possesses excellent time management and organizational skills.
• Strong cross-functional collaboration skills, relationship building skills, and ability to achieve results without direct reporting relationships.
• Strong sense of personal responsibility and accountability for delivering high quality work, both personally and at a team level.

Qualifications

• Bachelor's or Master's degree in Computer Science, Information Technology, or related field.
• Minimum of 10 years of experience in IT application support or related field, with at least 5 years in a managerial role.
• Proven experience in supporting enterprise applications and leading support teams.
• Strong knowledge of ITIL framework and experience in managing service delivery.
• Strong knowledge of Cloud and On-premise, including app migration to Cloud/ GCP.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work collaboratively with IT and business stakeholders.
• Insurance or Financial Services industry background would be an advantage.

Interested parties please click "Apply Now" or send your CV directly to Maricris Fermin (EA Reg no: R1110126) at [email protected].

Peoplebank Singapore Pte Ltd, EA Licence Number: 08C5248.

Job Description & Requirements

• Sales & Marketing for new & existing customers.
• Correspondence with shipping lines (purchase of ocean freights).
• Correspondence with government authorities for customer declaration purposes.
• Other related work as assigned by the supervisor.
  
  Other info:
• Location: 8 Tuas Avenue 5
• Variable bonus (performance based)
• 5 days work week

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 27,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Job Description

Opportunity snapshot:

The Head of Transfer Agency (TA) Operations support role will be based out of our Singapore office and will be responsible for the TA operational support delivery to the local TA operational teams in Hong Kong, Singapore and Bangkok. It will also support the execution of strategic initiatives in order to grow the business and meet organizational goals in the Asian region.

This role is focused on a range of products with the portfolio consisting of:

• Unit registry platforms across 3 locations and establishing support models for the local operating models and services (BPO) focused on enabling fund managers and transfer agencies
• Including supporting an enterprise digital platform for advisors and investors for Transfer Agency activities

Direct reports:

The role will be responsible for the local operational support functions for the TA operations teams in Singapore, Hong Kong and Thailand.

Role Responsibilities:

• Overall management and leadership of the Transfer Agency support function in Asia
• Ensure that effective systems, resources, structure and expertise are in place and updated to support current and projected business levels related to Transfer Agency
• Deliver effective quality and mitigate operational risks of Asian Transfer Agency services through projects and operational support oversight
• Support and promote the development of an Asian operating model for the transfer agency : co-ordinate implementation and continued effective operation of Transfer Agency platform and model across relevant Asian jurisdictions
• Initially self-start but grow role into leading a team in region with a global perspective to deliver quality end to end Transfer Agency services.
• Continually enhance the Transfer Agency service support offering through knowledge of technology, competitors, industry, and the regulatory environment.
• Work closely and collaboratively with other senior management to deliver standardised best practice service models.
• Ensure regulatory requirements are met from a Transfer Agency perspective, working closely with the TA operations senior management and technology teams globally.
• Contribute to the management, strategic planning and direction of the Asian Regional Transfer Agency business.
• Work closely and collaboratively with Product, Technology and other business partners in region, developing strategies and oversee project plans meeting operational goals and participating in business development.
• Ensure a robust and appropriate governance oversight model is in place to manage offshore and cross jurisdictional sites and vendors, as necessary.
• Manage end to end operational risk, including strong resiliency and continuity of business plans, as it relates to Transfer Agency support activities.
• Work closely with groups internally to deliver projects in the region ensuring adherence to internal policy and standards.
• Assist with oversight on TA client change and implementation.
• Work with Client and SS&C teams to ensure customer satisfaction and ensure internal stakeholders and Directors are aware of any potential areas of concern.
• Collaborate with FA and Trustee(s) (where applicable) to ensure smooth workflow processes
• Conduct regular reviews of SLAs, KPIs, procedures and checklists as it applies to TA support activities
• Ensure prompt escalation of operational issues

Skills and Competencies:

• A good understanding of the client service model, business strategy, structure and product offering.
• Strong strategic leadership and thought process.
• Strong risk, control and problem-solving skills.
• Strong leadership and people development skills, able to develop diverse teams.

Qualifications & Prior knowledge:

• 8+ years of experience in a related role. Extensive experience in leadership role.
• In-depth Transfer Agency operations and technology knowledge including the Financial Services regulatory environment.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Our client is a Global MNC company in the IT industry. Due to their current expansion plan, they are looking for an IT Sales Manager to join their Sales team, in hopes of developing the current high performing team. They are located in the East – easily accessible.

Responsibilities:

• Responsible for achieving the sales target required by the company
• Responsible for maintaining/developing relationships with the company’s partners, growing the partnership through the various sales interactions.
• Responsible for identifying new channel accounts, developing new business opportunities for the company
• Responsible for providing quality customer service to the various partners, striving to exceed their expectations
• Responsible for developing a successful pipeline management program for the company, ensuring the fulfilment of these sales enquiries
• In charge of updating the company’s partners with the latest information (eg, latest products, marketing programs etc.)
• In charge of monitoring the various partner’s performance through the necessary reviews, as well as managing their incentive programs
• In charge of analyzing and forecasting the company’s business activities, reporting the to the key management stakeholders when required
• All other ad-hoc duties as assigned

Requirements:

• Minimum Degree in Information Technology or other relevant field of studies (Relevant working experience can be considered as well)
• Minimum 2 years of relevant sales experience in the IT industry

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified.

EA License No: 19C9682

EA Personnel No: R22104689 (Lim Yu Xun, Acer)

10 Years and Above Experience

Release Manager is accountable for pre-production validation of software changes, and their organized, structured deployment to production.

Duties include, but are not limited to:

- Provisioning of the technical environment, which enables pre-prod testing with production data

- Planning and execution of complex software cutover events, according to the Bank’s processes and standards

Responsibilities

• Coordination of designing, planning, building and final provisioning of pre-prod application testing (PAT) environment, consisting of applications from the Bank’s different units and using production data

• Identify technical skills and resources required for provisioning of PAT environment and work with the respective functional leads, to build a working team, sized for the task.

• Ensure coordination of the team’s work, acting as the Scrum Master (ensuring work planning, tracking, prioritization etc.)

• Ensure deliverables of working team are in compliance with internal standards, processes and policies.

• Liaise between working team and Change Management, Infrastructure Management, Security Management and other applicable processes and standards, ensuring quality input is obtained by the reviewing/approving body.

• For complex software deployments (cutovers):

o Work with project director, to plan and scope software release event(s)

o Take accountability for the entire event planning, across all participating systems and users

o Own the runbook, as the foundation of structured execution of actions during cutover window

o Ensure required communication alongside the progress of cutover steps

o Secure auditable artefacts for sensitive steps and decisions undertaken during the event

• Manage multiple work-streams concurrently and effectively resolve issues or conflicts.

Requirements

• Minimum 10 - 17 years of experience and out of which, minimum 5+ years of release management using JIRA.

• Experience in provisioning technical testing & production environments in multi-countries, open source, cloud-ready ecosystem.

• Working knowledge of various cloud supporting technologies (i.e. Open Shift, APIs, Kafka, VPC, GTM…)

• Hands-on Experience in IT environment observability, on infrastructure and application level

(Elasticsearch, Logstash, Grafana/Kibana, AppDynamics).

• Knowledge on CI/CD tools, flow mechanism other supporting tools and processes.

• Knowledge on API, Queue handling and Caching Techniques (Kafka, Redis…).

• Knowledge of Site Reliability Engineering principles regarding performance, reliability, monitoring and alerting.

• Ability to communicate effectively with IT and business senior stakeholders.

General Description (Job Scope)

• Manage the team to provide quality support services to customers and ensure that issues and enhancements are addressed promptly and effectively.
• Act as coach and mentor to team members, define standards, monitor performance and provide leadership.
• Translate management strategic initiatives into objectives for team members.
• Establish working relationship with assigned customer accounts and understand thoroughly the customer’s issues and needs.
• Communicate requirements to development or support team to ensure timely address of customer needs.
• Monitor customer issues through working with the rest of IT, and communicating the resolution plan to customers.
• Solicit customer feedback and communicate any complaints to the IT management so that they can be addressed.
• Manage projects as assigned from time to time.
• To plan and execute continuous improvement for applications reliability, performance and enhancements.

Specific Accountabilities

• 1st level approval of staff leave application under his/her leadership
• Verify staff claims such as Transportation and Hand-Phone claim under his/her leadership
• Recruitment of staff.

Skills required

• Excellent working knowledge of Applications and account management skills.
• Business Operation knowledge is required.
• Working knowledge of robotics preferred.
• Power builder Programming, Exceed WMS and/or FAMS
• Able to communicate ideas effectively.
• Good customer relationships.
• Able to work under pressure, and must be results -oriented.
• Analytical and meticulous in his work.
• Able to multi-task.

This position will be based in Red Lion 2 (Tampines).

KPMG is a global network of professional firms providing Audit, Tax and Advisory services. With more than 200,000+ people operating in 150+ countries around the world, we have outstanding professionals working together to provide value to local and global organisations. Committed to excellence, we are proud to be a recognised Employer of Choice in Singapore.

Within KPMG Singapore, the Information Technology Services (ITS) team is responsible for providing quality IT services and solutions internally to support the business and improve efficiency.

We invite highly motivated and customer-oriented individuals to join our ITS team. As an IT Security Manager, you will be required to work closely with our ITS team and Business stakeholders to maintain and ensure a secure IT operating environment and compliance to Global IT security standards.

Responsibilities:

• Support IT security operation for the firm
• Manage, implement, and operate security solutions
• Respond to and investigate cyber security incidents
• Assist in internal IT audits and compliance
• Design and maintain security dashboard
• Perform security assessment on new IT systems and change requests

The ideal candidate should possess:

• A Degree in IT, Computer Science, Cybersecurity, Information Communication Technology or other IT related qualifications.
• 8 to 10 years of relevant working experience in IT Security, with at least 2 years in a team lead position
• Experience in security governance, risk and compliance.
• Understanding of Cloud Security fundamentals, including cryptography and the shared responsibility model.
• Strong communication skills and an excellent team player

• Lead and oversee a team of business analysts and developers throughout the entire project development life cycle.
• Oversee every stage of the development life cycle, ensuring the fulfillment of all tasks and objectives within each phase.
• Effectively handle and align the expectations of stakeholders and clients.

Requirements:

• CSM, PMP or CITPM certified.
• Diploma in IT or equivalent.
• At least 5 years of experience in project management in an SI environment.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R22111604

• Up to $9,000 with Good Company Benefits & Bonus
• Strong foundation in end-to-end SDLC required to excel in this role
• Multiple Permanent Opportunities with Reputable Company

Responsibilities

• Involve in various stages of SDLC, systems development process and project management
• Analyse business use cases for new features and enhancement to current systems.
• Act as intermediary between key stakeholders, developers, vendors and end users.
• Present key insights and recommendations to stakeholders with regards to improving business processes and efficiencies
• Provide support on application related issues

Requirement

• Degree in Computer Science/Information Technology or equivalent with at least 5 years of relevant hands-on experience in managing IT Application projects
• Excellent communication skills with experience in stakeholders, vendors and end-user and project management.
• Demonstrated understanding of end-to-end SDLC and experience through full project lifecycles.
• Strong analytical skills and well verse with problem resolution methodologies

Salary will commensurate according to Candidates’ Work Experience & Qualifications

To apply for this job opportunity, click on APPLY NOW. We regret that only short-listed candidates will be contacted shortly.

EA License No: 14C7092
EA Registration No: R2199193 (Frieda Chan)

· Participated in full software or product development cycles, preferably using Agile Methodology with past development experience

· Strong analytical, conceptualisation and problem solving skills

· Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders

· Must have experience in government projects using Agile methodology

· At least 8 to 10 years of IT Project Management experience with Degree

Good to have Project Management related certification such as CITPM, COMIT or PMI

Responsibilities:

• Identify and pursue new business opportunities within the logistics and supply chain sector.
• Build and maintain a robust sales pipeline through market research, networking, and lead generation.

Client Relationship Management:

• Cultivate and strengthen relationship with existing clients.
• Understand client needs and provide tailored logistics solutions to meet their requirements.
• Act as the primary point of contact between the company and clients.

Sales Strategy and Planning:

• Develop and implement effective sales strategies to achieve and exceed sales targets.
• Collaborate with the sales team to create innovative approached to market out logistics services.

Market Analysis:

• Monitor industry trends and competitor activities to identify opportunities and potential risks.
• Provide regular market feedback to the management team for strategic decision making.

Sales Reporting:

• Prepare and submit regular sales reports, including sales forecasts, client feedback and market trends.
• Utilize CRM tools for efficient management of customer interactions and sales processes.

Negotiation and Contract Management.

• Negotiate terms and conditions with clients to secure profitable and sustainable business partnerships.
• Ensure timely and accurate completion of all necessary documentation.

Job Requirements

• Diploma/Advanced Diploma/Degree in any field
• Preferably with 1 to 2 years of working experience in the related field
• An ambitious go-getter, eager for opportunities in sales
• Excellent communication skills
• Proactive in seeking opportunities to acquire new business
• Driven, high energy levels, results-oriented, driven to excel in sales and able to work independently
• Proficient in written Korean language will be preferred in order to liaise with the Korean clients and HQ in Korea on a regular basis is a plus.

About the Strategic Communications Unit (SCU)

The Strategic Communications Unit (SCU) is responsible for creating, implementing and delivering timely, clear, concise, and effective messaging and communication strategies to enhance the corporate profile of SNEF and promulgate SNEF’s key messages across all media platforms.

The SCU produces and disseminates information, messages and publications to relevant stakeholder groups through internal and external communication and works to raise the profile of SNEF internally and externally through the development of communication and media strategies that promote the mission of SNEF. The SCU will reside as a dedicated unit under the Policy Division helmed by the Head (Strategic Communications).

Job Description:

• Media specialist
• Develop integrated communication plans for SNEF’s events and announcements
• Draft, edit and distribute communications materials such as speeches, press releases, talking points and information sheets that promotes the effective communication of SNEF’s messages and programmes to enhance the understanding of SNEF’s work and mission
• Pitch stories, manage media queries and interview requests
• Support the coordination and implementation of crisis comms strategy
• Monitor, analysis and prepare report on the impact of communications activities, reports on developments, trends and attitudes on issues of concern to SNEF
• Build and leverage on existing media relationships, as well as cultivate new contacts with mainstream, online, business and industry media partners

Job Requirements for Executive/Senior Executive/Assistant Manager (Comms) – Media relations

• Bachelor’s degree in Media Communications, Public Relations, or a related field (essential)
• Excellent written, presentation and verbal communication skills (candidate will need undergo written and oral presentation)
• Able to work independently with minimal direction or supervision
• Must be comfortable managing multiple projects simultaneously in a fast-paced environment
• Proficient in MS office tools such as PowerPoint, Word, and Excel
• Works well under pressure and meets tight deadlines
• Strategic and creative mindset
• Meticulous attention to detail

• Responsible for growing and maintaining sales revenue for assigned portfolio
• Learn products at a professional and technical level
• Create strategic relationship with partners and vendors

Requirements:

• Diploma in Information Security or equivalent
• At least 3 years of experience in managing Network Security / Electronic / IT products

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Reg No. R21100996

Job Description

Accounts Receivable – Snr Exec / Assistant Mgr

Overview:

· Oversee all Account Receivables (aka Membership & Events Finance), including Sales, Events and Membership Finance functions.

· Manage a junior team member, providing guidance and support as needed.

· Verify and ensure Members' accounts are up-to-date and accurate, and that queries and issues are managed and dealt with, with a high degree of service-orientation.

Other responsibilities:

· Control & Month-end

o Maintain month-end and periodic reconciliations and checks of AR balances.

o Investigate and resolve discrepancies with the broader teams.

o Ensure all month-end closing activities are completed on time.

o Prepare and post AR-related General Ledger accounting entries.

o Prepare quarterly balance sheet schedules.

o Assist with year-end audits.

o Ensure adequate controls maintained around physical cash.

o Reconcile accounting systems with other operational systems.

· Analysis & Insight

o Perform income analysis for F&B & Spa sales.

o Monitor aging and chase outstanding debts through email, WhatsApp, or phone calls.

o Prepare and lead monthly aged debt reports and follow up to reduce outstanding debts with internal team.

o Support in new company projects and initiatives as required.

o Provide suggestions for accounting system upgrades and improvements to enhance efficiency and automation.

o Partner with different stakeholders to work on projects together and work together to ensure smooth operations for project in all aspects including finance.

o Prepare financial analysis and reports as needed by management / month-end routine.

o Undertake any other ad-hoc tasks as required.

Requirements

· Degree or other similar qualification in Accounting, Finance, or related field.

· Proven experience in a similar role, with a minimum of 2 years in accounting and finance.

· Strong understanding of accounting principles and practices.

· Some experience with accounting software required.

· Excellent analytical and problem-solving skills

· Strong attention to detail and accuracy.

· Ability to work independently and as part of a team - Proactivity a must.

· Excellent communication and interpersonal skills.

· Proficiency in Microsoft Office suite, especially Excel.

· Ability to manage multiple tasks and meet deadlines

Who we are

1880 is a members' club in Singapore that is interested in inspiring conversations that change the world. Combining a social club, co-working space, and an evolving calendar of events including discussions, parties, DJ nights, wellness sessions, and corporate launches, we create catalytic moments that stimulate both the intellect and the senses.

Your Perks:

• Excellent opportunities for career progression and development, in a fast-moving growth company.
• Exposure to exciting expansion projects in Bali, HK and the region.
• 5-day work week with diverse and energetic colleagues who work hard and play hard
• Employee discount on F&B and Spa at the club
• Staff meals every day
• $100 Transport allowance every month
• Birthday credits (Birthday Leave, $75 voucher for use in the club and Birthday Cake!)
• $1,000 Sign-on bonus and a referral bonus
• Quarterly all-employee bonus scheme
• Monthly gratuities on top of salary
• Group Insurance (GP- unlimited free consultation & medicine, TCM, Surgery & Hospitalisation)
• Cash flexible benefits, and more!

• Identify key sales opportunities to generate and achieve revenue while concurrently developing and nurturing strong relationships within existing key resellers.
• Optimizing sales opportunities in both existing and new accounts through effective selling and cross-selling, all while delivering exceptional customer service.
• Liaise with other departments to develop lead generating activities.

Requirements:

• Diploma in Business or equivalent.
• At least 2 years of relevant experience.
• Possess basic IT knowledge and a good understanding of managing partner relationships to ensure a profitable collaboration.
• Proven track record in securing and developing strategic resellers and closing sales.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to [email protected]

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

Job Description

• Industry/ Organization Type: Accounting Firm (Global)
• Position Title: IT Audit Manager
• Working Location: Central
• Working Hours: 5 days, Monday – Friday (8:45 AM – 5:30 PM)
• Salary Package: Basic up to $ 9,000 + Performance Bonus
• Duration: Permanent

Key Responsibilities

• Manage and lead the team in technology risk consultancy services in Singapore and overseas engagements.
• Strong understanding of business and IT processes, information system management, IT governance, and security-related risk and controls with the ability to recommend opportunities for control improvement.
• Perform IT/IS audit, IT risk assessment or security/vulnerability assessment to review and analyse the security risks, issues and impact on the business.
• Deliver findings and reports on work assignment status and recommendations to the management.
• Build and nurture positive working relationships with clients with the intention of exceeding their expectations.
• Any other assignments and tasks from the superior which deem to be appropriate and relevant.

APPLY NOW!!!

• Graduate in Computer Science / Engineering / Information Systems / Information Technology or relevant.
• 5 - 8 years of relevant experience in Information Technology/Cyber Security and/or in IT Security Administrator, IT / IS audit and IT risk assessment.
• Strong understanding of business and IT processes and security-related risk and controls

Kindly apply through ANY of the following methods:

• Submit your application by clicking the APPLY button;
• Email your resume to Job(at)anradus.com.sg. Kindly indicate #64788 on the email subject.

Anradus Application Policy: We value each application and ensure every resume is reviewed. Our process is efficient, typically concluding within 3 working days. If you do not receive communication from us within this timeframe, it's likely that your application has not been shortlisted by our client. In such cases, we recommend continuing your job search to maximize your opportunities.

Anradus Pte Ltd | EA License No. 20C0161 | Rachael Lee | EA Reg No.: R2093131

Responsibilities:

• Drive and facilitate digital transformation work in the organisation
• Design and develop roadmaps and implementation plan
• Elicit, analyse and document business requirements from key stakeholders
• Perform comprehensive analysis to understand underlying drivers
• Apply business re-engineering or improvement tools to significantly redefine process flows
• Present compelling business case for proposed solutions
• Lead and oversee multiple inter-dependant projects throughout project lifecycles
• Manage and collaborate with stakeholders from various user groups
• Lead and facilitate change management initiatives to promote user adoption

Requirements:

• Degree in Information Technology and related field
• At least 5 years of experience in project management/business analyst role
• Proficient in agile practices and project management methodologies and tools
• Strong analytical and critical thinking skills
• Strong communication and interpersonal skills
• This position is on contract basis

Location: Henderson Road

Interested applicants are to submit their resume to [email protected]. Please visit www.fycs.org for more details.

Responsibilities:

• Accomplishes department objectives such as planning and evaluating department activities.
• Maintains staff by recruiting, selecting, orienting, and training employees.
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results.
• Coaches, counsels, and disciplines employees.
• Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.
• Establishes strategic goals by gathering pertinent business, financial, service, and operations information.
• Defines objectives, identifies and evaluates trends and options, chooses a course of action, and evaluates outcomes.
• Contributes to team effort by accomplishing related results as needed.
• Any other ad hoc job duties as required

Requirement:

• Diploma or Degree holder
• Good critical thinking, analytical and problem-solving skills.
• Excellent stakeholder engagement and communications skills (i.e. written and spoken)
• Flexible and adaptive mindset.
• Good team player and able to work in a matrix team structure.

About the Strategic Communications Unit (SCU)

The Strategic Communications Unit (SCU) is responsible for creating, implementing and delivering timely, clear, concise, and effective messaging and communication strategies to enhance the corporate profile of SNEF and promulgate SNEF’s key messages across all media platforms.

The SCU produces and disseminates information, messages and publications to relevant stakeholder groups through internal and external communication and works to raise the profile of SNEF internally and externally through the development of communication and media strategies that promote the mission of SNEF. The SCU will reside as a dedicated unit under the Policy Division helmed by the Head (Strategic Communications).

Job Description:

• Publication content specialist
• Draft, design, edit and distributes targeted communication material specific to audience and trending topics for SNEF periodicals, monthly e-newsletters, publications, e-flyers, etc that promotes the effective communication of SNEF’s messages and programmes to enhance the understanding of SNEF’s work and mission
• Plan and develop editorial calendars and syndication schedules for SNEF events, websites and social media accounts
• Plan and implement the publishing strategy and workflow
• Collaborate with different teams in SNEF and internal stakeholders to enhance the visibility of SNEF’s services

Job Requirements for Executive/Senior Executive/Assistant Manager (Comms) - Publications

• Bachelor’s degree in Media Communications, Public Relations, or a related field (essential)
• Experience in content creation
• Excellent written, presentation and verbal communication skills (candidate will need to go undergo written and oral presentation)
• Able to work independently with minimal direction or supervision
• Must be comfortable managing multiple projects simultaneously in a fast-paced environment
• Proficient in MS office tools such as PowerPoint, Word, and Excel and desktop publishing tools
• Works well under pressure and meets tight deadlines
• Strategic and creative mindset
• Meticulous attention to detail

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gibt6gak

• Regional role with leadership responsibility
• Permanent in-house role with an established company

About the company

Our Client is an established Europe MNC. They have a well-established presence of more than 20 years. With rapid expansion plan, they are now looking for an IT Help desk / IT ServiceDesk / EUC / IT Service deliveryManager to join their team.

About the job

Your role involve:

• Overseeing the day-to-day operations of the IT service desk team
• Ensuring the prompt resolution of customer inquiries and technical problems. You will play a crucial role in maintaining high levels of customer satisfaction and service quality.
• Ensuring timely resolution of customer inquiries and technical issues, and maintaining high levels of customer satisfaction.
• Monitor helpdesk ticketing system to ensure tickets are handled promptly and efficiently.
• Set performance goals and KPIs for the team and ensure they are met.
• Collaborate with other departments to resolve complex technical issues.
• Identify training needs and provide ongoing training to helpdesk staff.
• Continuously improve support processes to enhance efficiency and customer satisfaction.
• Prepare reports and analyze data to identify trends and areas for improvement.
• Act as the point of escalation for challenging customer issues.
• Manage vendor relationships and oversee the procurement of helpdesk tools and software.

Skills and experience required
As a successful applicant, you will have at least 8 years of experience in IT Support. At least 3 years of experience in managing a team.

Legal law firm or Professional services inhouse industry background is required for this role.

Whats on offer

This is an excellent opportunity to join an established end user environment with regional exposure.

To apply, It will be great if you could share your CV to [email protected]. Alternatively, you can apply at https://lnkd.in/gibt6gak (EA: 94C3609/ R1219669)

· Participated in full software or product development cycles, preferably using Agile Methodology with past development experience

· Strong analytical, conceptualisation and problem solving skills

· Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders

· Must have experience in government projects using Agile methodology

· At least 8 to 10 years of IT Project Management experience with Degree

· Good to have Project Management related certification such as CITPM, COMIT or PMI

Organising deliveries, storage and despatches of goods in warehouses.

Supervise deliveries of goods into warehouses and ensure products are accounted for.

Picking and sorting operations are carried out safely and securely.

Initiate, coordinate and enforce optimal operational policies and procedures.

Who we are

Crédit Agricole Corporate and Investment Banking (Crédit Agricole CIB) is the corporate and investment banking arm of Crédit Agricole Group, world’s 10th largest bank by total assets.

Our Singapore center (“ISAP” or “Information Systems Asia Pacific”) is the 2nd largest IT setup (after Paris Head Office)” for Crédit Agricole CIB's worldwide business. We work daily with international branches located in 30 markets by:

• Envisioning and preparing the Bank’s futures information systems
• Partnering and supporting core banking flagships and transverse areas in their large scale development projects.
• Providing premium In-house Banking applications

This unique positioning empowers us to bring our core banking business a sustainable competitive advantage on the market.

We seek innovative and agile people sharing our mindset to support ambitious and forthcoming technological challenges.

ISAP/ITS Department Overview

ISAP IT Production Centre is an offshore delivery center managing IT Operations (RUN) for Paris, London and Asia. With over 250 people, it constitutes one of two main hubs for CA-CIB IT production teams. This setup is operated in partnership with a Service Provider, who provides most resources on site.

ISAP IT Production Centre is split in 4 departments covering the following aspects:

• INFRA: core infrastructure- systems and network services
• APS: application technical support
• Middleware: Data services and Middleware services
• End-user & Transverse: End-user Services and Transversal activities, including Control Tower, Global Operations Center and Data Security Services.

Position

The Head of Section for Data Security Services manages the RUN team and the related activities to data and endpoint security. He/She is the main point of contact for the service provider and the internal clients in the bank. He/She manages the budget for the scope. He/She is also responsible for the transition of the new services from other regions to Singapore and manages the project/transition. The role is a techno-managerial role and will have to be involved in DLP policy/rule modifications as well. He/She works with continuous improvement principles. He/She is equivalent to the Subject Matter Expert on the technologieswithin data and endpoint security.

Data Security Services team in Singapore is responsible for day-to-day operational services on the infrastructure of Europe (mainly France, UK, and Russia) remotely from Singapore. France infrastructure represents approximately 90% of the worldwide production activities of CA-CIB.

Team works in Asia and Europe time zones and flexible rotational shift is based on the nature of duties.

The operational support of the team covers the following technical scope:

• Endpoint Security technologies – Anti-virus management, Host Intrusion Prevention System etc.
• Data Leak Prevention systems. - Email Prevent, Web Prevent, Endpoint Protect,
• Encryption Solutions: Disk Encryption, File and Folder encryption,
• Database Audit Monitoring solutions
• Email and Web Phishing Prevention solutions.
• Vulnerability Management
• Idendiity Access Management

Detailed Job Responsibilities

The Manager has a wide spectrum of responsibilities and actions.

As the manager of his/her team, he/she:

• assigns the tasks and manages delegation,
• sets and reviews the work organization according to activity’s requirements and people’s needs and validates the schedules,
• animates the team to encourage collaboration and sharing of practices,
• has a role in supporting people development,
• participates to recruitment process for the team,
• Vendor relation management

As the manager of his/her team, he/she:

• Meets stakeholders on a regular basis to discuss improvement plans, action plans, evolving threats and changing risks, and provide feedback on policies, standards, procedures, guidelines. ISS leads security for GIT and is the main entry point for internal clients outside of GIT (Business Lines, BCP, LGL, and Compliance for security topics).
• The service includes, but is not limited to, incident management (fault investigation, resolution escalations of all monitoring alerts and user initiated problem calls/tickets) and request management, but also global projects like End of Life, New Builds, migrations and upgrades etc., participation in global Infra events (like Power down and DR Tests)
• ensures activity is performed in compliance with norms, standards, processes and procedures,
• gathering required evidence using multiple forensic tools to investigate any data leak incident, conducting interrogation if required, case closure and reporting,
• Reporting and auditing
• monitors operational KPI and ensure tickets are closed within SLA,
• ensures documentation is up to date and relevant for use,
• implements cross-functions activities including continuous improvement initiatives,
• estimates the yearly budget, sets monthly forecasts and follows up BAU/Project monthly balance.

As an experienced professional in Security domain, he/she:

• supports his/her team or experts’ diagnosis when technical issues raise in his/her scope of expertise,
• is aware of the global IT structure so that he/she anticipates interrelationships within the organization,
• manage L0/L1/L2/L3 activities which involve direct relationships with end users and L3 activities (architecture, design, project management, etc.)
• provide oversight to all Data Security activities to ensure adequate performance, efficiency, and availability,
• engage with technical peer, Service managers, Architect and project teams on technology roadmap and projects, especially with GIT architecture security team.
• ensures the IT Production activities regarding his/her perimeter are performed correctly by the team, complying with defined norms, standards, processes and procedures,
• has to make sure that the defined KPI is met on a day-to-day basis for Incident, request, problem, change management etc.
• has to monitor and push for improvements in the team’s productivity,
• be available and able to drive/manage any complex or high severity incidents that occur within the scope of their role,
• engage in Projects and project deliveries,
• drive and deliver root cause for any high severity issues,
• has to be responsible for providing direction, proactive and reactive support services to maintain the availability and reliability of systems infrastructure in accordance to the SLA,
• Is involved in security incident diagnosis or investigations to help provide evidence or facts during diagnosis or investigation.
• Manage requests from stakeholders on data security tools to provide extracts, reports or information when required

As the first point of contact for the Service Provider, he/she:

• manages the daily relationship with the Service Provider and escalates when needed,
• follows up Provider KPI and related actions,
• coach and develop partner resources to meet the objectives,

As the first point of contact for internal Clients, he/she:

• manages the daily relationship with internal Clients including planning, requests clarification, risks mitigation and service quality
• prepares client feedback for the monthly review.
• serve as point of escalation on major incidents
• have to maintain a smooth relation with partners, vendors and global clients/teams

As a member of ISAP/ITS, he/she:

• facilitates collaboration and spread of information from and to the team,
• participates to the department’s activities including brainstorming, team building and other team or transversal actions,
• fosters innovation mindset,
• contributes to ISAP/ITS global branding and communication
• manage budget (once a year) and forecast (monthly)
• focus on automation and optimum use of the team to improve efficiency
• Maintain appropriate knowledge to ensure to be fully qualified to undertake the role.
• Complete all mandatory training as required to attain and maintain competence
• Comply with all applicable legal, regulatory and internal Compliance requirements, including, but not limited to, the Singapore Compliance manual and Compliance policies and procedures as issued from time to time; Financial Security requirements, including, but not limited to, the prevention of Financial Crime and Fraud including reporting obligations to the Money Laundering Reporting Officer.

Work Schedule

• Work Timing is flexible and is scheduled to manage the operations within business hours of Asia and Emea timezone.
• Role may have to attend and lead any critical issues escalated outside of working hours, when operational needs.

Our client is a global logistics company specializing in the transportation of liquids, gases, and bulk goods. Due to business needs, they are now recruiting a Senior Operations Executive/ Assistant Manager (Claim) to be part of their Operations team for ongoing transformation projects. They are located in the Central Area - easily accessible.

Roles and Responsibilities:

• Identify and handle potential claims from customers and partners
• Work closely with the insurance team to manage and process claim files
• Respond to customer and third-party claim notifications
• Lead and guide in managing incidents related to claims across different business units
• Verify liability based on standard operating procedures and agreements
• Collaborate with teams to minimize losses and propose cost recovery solutions
• Manage claim-related documents like LOIs, liability letters, and invoices
• Follow up on ongoing claim cases with different teams and partners
• Provide regular updates on open claims to the insurance team and management
• Support the Operations Manager in meeting KPI targets and improving efficiency
• Any other duties as assigned

Requirements:

• Minimum Diploma in related field
• At least 2 years of experience handling ISO Tanks

Interested candidates who wish to apply for the advertised position, please click APPLY NOW or email an updated copy of your resume/cv.

We regret that only shortlisted candidate will be notified

• Email Address: [email protected]
• EA License No: 19C9682
• EA Personnel No: R2199158
• EA Personnel Name: Soo Wei De

Responsibilities:

• Utilize critical thinking to analyze multi-source data and trends, drawing conclusions to drive business outcomes across global programs.
• Connect operations quality gaps to process, product & behavioral issues and drive analysis and actionable projects across internal operations and product teams.
• Design and deploy analytics dashboards to monitor key business metrics, establishing baselines, targets, averages, and benchmarks, and present findings in business forums through presentations.
• Identify appropriate data sources, extract data for analysis, and independently apply analytics tools to generate insights.
• Execute or lead quality assessments on advertisement products.
• Conduct thorough analysis of assessment scores and trends in customer experience and product failure points across process, product, and operational policies.
• Provide guidance and support to vendors to maintain adherence to quality standards.
• Gather insights from various channels and amalgamate them for actionable insights.
• Translate insights into an executable plan and advocate for implementation with key stakeholders.
• Develop and implement comprehensive training programs in line with organizational objectives, collaborating with subject matter experts to create training content and materials.

Qualifications:

• Minimum 4+ years' of experience in the Quality domain, preferably within a business function or technical customer support vendor program.
• Proficient in data analytics tool (e.g. excel etc.).
• Knowledge in programming languages (e.g. Python) and visualization tools (e.g. Tableau/Power BI).
• Analytical experience solving problems using data and providing actionable business insights.
• Experience in understanding, communicating and resolving technical issues to both technical and non-technical audiences.
• Strong oral and written communication skills.
• Experience in advertisement tech/digital technology is required.