Total 23 Director/C-Level management trainee job vacancies in D06 Beach Road, High Street

Reporting to the General Manager, the Director of Revenue Management is responsible for maximizing overall revenue through development and implementation of effective inventory and pricing strategies based on demand and competitor analysis in order to gain market share.

OVERALL OBJECTIVES

• Drive Market Share and Revenue Performance through proper pricing and mix management using competitive reports.
• Develop overall pricing strategy to include all market segments and distribution channels.
• Effectively manage and be in control of all inventory (transient, group, wholesale allotments and other) and pricing strategy in all distribution channels including branded web, 3rd party sites and the GDS.
• Responsible for effective implementation and compliance with Kempinski Revenue Management Standards.
• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

REQUIREMENTS

• Bachelor's Degree in Hotel Administration, Business, Statistics, Marketing, Finance or a relevant field of work preferred.
• Min five (05) years relevant experience.
• Strong analytical skills.
• Knowledge of PMS, Opera, Duetto, SynXis is imperative.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

The Senior Director IT is responsible for establishing and maintaining the information security program to ensure that information assets and associated technology, applications, systems, infrastructure and processes are adequately protected in the digital ecosystem in which we operate. The individual is responsible for identifying, evaluating and reporting on legal and regulatory, compliance, IT and cybersecurity risk to information assets, while supporting and advancing business objectives.

Description

Establish Governance and Build Knowledge

• Facilitate an information security governance structure through the implementation of a hierarchical governance program, including the formation of an information security steering committee or advisory board.
• Provide regular reporting on the current status of the information security program to enterprise risk teams and senior business leaders
• Work with the vendor management office to ensure that information security requirements are included in contracts by liaising with vendor management and procurement organizations.
• Create and manage a targeted information security awareness training program for all employees, contractors and approved system users, and establish metrics to measure the effectiveness of this security training program for the different audiences.
• Understand and interact with related disciplines through committees to ensure the consistent application of policies and standards across all technology projects, systems and services, including privacy, risk management, compliance and business continuity management.
• Provide clear risk mitigating directives for projects with components in IT, including the mandatory application of controls.

Develop the Frameworks

• Develop and enhance an up-to-date information security management framework based on one of the following: International Organization for Standardization (ISO) 2700X, ITIL, ENISA, ISA-62443, COBIT/Risk IT and National Institute of Standards and Technology (NIST) Cybersecurity Framework.
• Create and manage a unified and flexible control framework to integrate and normalize the wide variety and ever-changing requirements resulting from global laws, standards and regulations.
• Develop and maintain a document framework of continuously up-to-date information security policies, standards and guidelines. Oversee the approval and publication of these information security policies and practices.
• Create a framework for roles and responsibilities with regard to information ownership, classification, accountability and protection of information assets.
• Facilitate a metrics and reporting framework to measure the efficiency and effectiveness of the program, facilitate appropriate resource allocation, and increase the maturity of the information security, and review it with stakeholders at the executive and board levels.

Architecture/Engineering Support

• Work with IT staff to ensure that security is factored into the evaluation, selection, installation and configuration of hardware, applications and software.
• Recommend and coordinate the implementation of technical controls to support and enforce defined security policies.
• Research, evaluate, design, test, recommend or plan the implementation of new or updated information security hardware or software, and analyze its impact on the existing environment; provide technical and managerial expertise for the administration of security tools.
• Work with the enterprise architecture team to ensure that there is a convergence of business, technical and security requirements; liaise with IT management to align existing technical installed base and skills with future architectural requirements.

Operational Execution

• Coordinate, measure and report on the technical aspects of security management.
• Manage outsourced vendors that provide information security functions for compliance with contracted service-level agreements.
• Manage and coordinate operational components of incident management, including detection, response and reporting.
• Maintain a knowledgebase comprising a technical reference library, security advisories and alerts, information on security trends and practices, and laws and regulations.
• Manage the day-to-day activities of threat and vulnerability management, identify risk tolerances, recommend treatment plans and communicate information about residual risk.
• Manage security projects and provide expert guidance on security matters for other IT projects.
• Assist and guide the disaster recovery planning team in the selection of recovery strategies and the development, testing and maintenance of disaster recovery plans.
• Ensure audit trails, system logs and other monitoring data sources are reviewed periodically and are in compliance with policies and audit requirements.
• Design, coordinate and oversee security testing procedures to verify the security of systems, networks and applications, and manage the remediation of identified risks.

Qualifications

• Bachelor’s Degree in Engineering, Computer Science, Information Systems, or related discipline required.
• Master’s Degree in a related field is preferred.
• Professional security management certification is desirable, such as Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), Certified Information Systems Auditor (CISA) or other similar credentials

Experiences

• A minimum of ten years of IT experience, with seven years in an information security role and at least five years in a managerial capacity is required.
• Experience working with legal, audit and compliance staff is preferred.
• Experience developing and maintaining policies, procedures, standards and guidelines is required.
• Familiarity with applicable legal and regulatory requirements, including, but not limited to, the U.S. Sarbanes-Oxley Act, the U.S. Health Insurance Portability and Accountability Act (HIPAA), the European Union Privacy Directive, and the Japanese Financial Instruments and Exchange Law ("J-SOX").

Skill Sets

• Excellent analytical skills, the ability to manage multiple projects under strict timelines, as well as the ability to work well in a demanding, dynamic environment and meet overall objectives
• Project management skills: financial/budget management, scheduling and resource management
• Ability to lead and motivate the information security team to achieve tactical and strategic goals, even when only "dotted line" reporting lines exist
• A master of influencing entities and decisions in situations where no formal reporting structures exist, but achieving the desirable outcome is vital
• Excellent communication, interpersonal and collaborative skills. Experience working with a multi-continent technical team preferred
• High degree of initiative, dependability and ability to work with little supervision while being resilient to change

Technical Competencies

• Experience with common information security management frameworks, such as International Standards Organization (ISO) 2700x, the IT Infrastructure Library (ITIL) and Control Objectives for Information and Related Technology (COBIT) frameworks
• An understanding of operating system internals and network protocols.
• Familiarity with the principles of cryptography and cryptanalysis.
• Experience in application technology security testing (white box, black box and code review).
• Experience in system technology security testing (vulnerability scanning and penetration testing).

SCOPE

Reporting to the General Manager, the Director of Revenue Management is responsible for maximizing overall revenue through development and implementation of effective inventory and pricing strategies based on demand and competitor analysis in order to gain market share.

OVERALL OBJECTIVES

• Drive Market Share and Revenue Performance through proper pricing and mix management using competitive reports.
• Develop overall pricing strategy to include all market segments and distribution channels.
• Effectively manage and be in control of all inventory (transient, group, wholesale allotments and other) and pricing strategy in all distribution channels including branded web, 3rd party sites and the GDS.
• Responsible for effective implementation and compliance with Kempinski Revenue Management Standards.
• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

REQUIREMENTS

• Bachelor's Degree in Hotel Administration, Business, Statistics, Marketing, Finance or a relevant field of work preferred.
• Min five (05) years relevant experience.
• Strong analytical skills.
• Knowledge of PMS, Opera, Duetto, SynXis is imperative.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Functions as the strategic business leader of Market Strategy for a cluster of properties. Responsible for maximizing revenue and profit associated with rooms and function space in cluster properties. Position is accountable for pricing, positioning and inventory management of transient, group and catering in a given cluster. Oversees all the processes associated with demand, revenue, forecasting, inventory management and opportunity analysis. Works with the sales strategy team to develop the hotel(s)’ sales strategy and ensure implementation. Identifies future revenue opportunities and effectively communicates strategies to the sales organization.

Education and Experience

• 2-year degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; 6 years experience in the revenue management, sales and marketing, or related professional area.

OR

• 4-year bachelor's degree in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; 4 years experience in the revenue management, sales and marketing, or related professional area.

CORE WORK ACTIVITIES

Analyzing and Reporting Revenue Management Data

• Compiles information, analyzes and monitors actual sales against projected sales.

• Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

• Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

• Analyzes information and evaluates results to choose the best solution and solve problems.

• Translates or explains what information means and how it can be used.

• Evaluates effectiveness of property participation in electronic sales channels.

• Analyzes competitive sets, price positioning, seasonality, mix and displacement on a continuous basis.

• Assists hotels with pricing and provides input on business evaluation recommendations.

• Analyzes period end and other available systems data to identify trends, future need periods and obstacles to achieving goals.

• Generates updates on transient segment each period.

• Works with Market VP, Market GM and GM’s to assist in pricing analyses for all products in Market cluster.

• Assists with account diagnostics process and validates conclusions.

Managing Revenue Management Projects and Strategy

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Understands and meets the needs of key stakeholders (owners, corporate, guests, etc.).

• Updates market knowledge and aligns strategies and approaches accordingly.

• Establishes long-range objectives and specifies the strategies and actions to achieve them.

• Works closely with Sales and Marketing for business opportunities, aims to increase profitability of the organization.

• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.

• Takes a predetermined strategy and drives the execution of that strategy.

• Thinks creatively and practically to develop, execute and implement new business plans.

• Attends meetings to plan, organize, prioritize, coordinate and manage activities and solutions.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Develops the Business Outlook Strategy.

• Determines sales strategies and communicates to market sales leadership, marketing communications teams and property leadership.

• Establishes and maintains effective and rational pricing strategies for rooms and function space.

• Develops and executes the hotel(s) strategic plan(s).

• Oversees the annual pricing process for transient, group and catering rooms, function space and audio-visual.

• Provides critical input to market leaders for development of property and overall market sales strategy.

• Ensures hotel strategies conform to brand philosophies and initiatives.

• Ensures that sales strategies and rate restrictions are communicated, implemented and modified as market conditions fluctuate.

• Prepares sales strategy meeting agenda, supporting documentation and leads property and/or cluster meetings.

• Conducts sales strategy analysis and refines as appropriate to increase market share for all properties.

• Develops 6-month, 12-month and 2-year strategic action plans for management of cluster transient revenues.

• Manages inventory to maximize cluster rooms revenue.

• Ensures property diagnostic processes (PDP) are used to maximize revenue and profits.

• Initiates, implements and evaluates revenue tests.

Building Successful Relationships

• Provides market strategy expertise and leadership to general managers, property leadership teams and market sales leaders.

• Identifies and communicates revenue and profit opportunities to property leadership teams and sales organization.

• Develops and manages internal key stakeholder relationships.

• Provides targeted and timely communication of results, achievements and challenges to the stakeholders.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Job Description

To perform director duties in a information technoloty firm.

Detailed Responsibilities

· E-commerce operation, includes planning, organizing, implementing and controlling the overall store operation, completing the operation strategy, including operation and hosting services for mainstream e-commerce platforms such as Tmall, JD.com, Suning, Pinduoduo, and Vipshop.

· Familiar with the e-commerce live broadcast base and photography base, have strong connection with experienced operation service team covering all categories of industries, providing full-process overall business services such as system development, e-commerce consulting, e-commerce live broadcast, brand promotion, e-commerce platform construction, shooting and page design, e-commerce operation, customer service and supply chain management, big data marketing and promotion for global brands entering the Chinese market.

· Present ideas and final deliverables to internal and external teams, and communicate with shareholders about marketing programs, strategies, and budgets

· To oversee the operation and control the P&L

Requirements

· Bachelor’s degree in business, or related field

· Proven experience in eCommerce operation, planning and promotion

· Strong project management, multitasking, and decision-making skills

Interested applicants, please email resume to: [email protected]

(Licence No. 04C4555, by applying this job, it's agreeable that you consent us to collect, use, disclose and/or process your personal data for your job placement purposes.)

Assists in leading the property’s food and beverage/culinary operation, including Restaurants/Bars, Room Service, and Banquets/Catering, where applicable. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the food and beverage/culinary operation meets the brand’s target customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Delivers products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment.

CORE WORK ACTIVITIES

Developing and Executing Food and Beverage Strategy and Goals

• Works with direct reports to develop and implement promotions, food and wine pairings, menu items and presentations.
• Develops a food and beverage operating strategy that is aligned with the brand’s business strategy and leads its execution.
• Ensures integration of departmental goals in game plans.

Leading Food and Beverage Teams

• Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings, staff meetings, culinary team).
• Works with direct reports to review business in house and potential business in surrounding area and troubleshoot potential challenges/conflicts.
• Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings and staff meetings).
• Reviews staffing levels to ensure that guest service and operational needs are met.
• Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors.
• Provides feedback to employees based on observation of service behaviors.
• Utilizes employee feedback and an “open door” policy to identify and address employee problems or concerns in a timely manner.
• Communicates critical information gained from pre- and post-convention meetings to areas of responsibility.
• Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned.
• Order and purchase equipment and supplies.

Maximizing Food and Beverage Revenue

• Reviews financial reports and statements to determine how Food and Beverage is performing against budget.
• Ensures cash control and liquor control policies are in place in food & beverage areas and followed by all related employees.
• Encourages calculated risk-taking to generate incremental revenue and deliver Savvy Service.

Ensuring Exceptional Customer Service

• Creates an atmosphere in all food and beverage areas that meets or exceeds guest expectations.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
• Strives to improve service performance.

Managing and Conducting Human Resource Activities

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
• Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
• Communicates and executes departmental and property emergency procedures.
• Hires food & beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
• Ensures new hires participate in the department’s orientation program and receive the appropriate new hire training to successfully perform their job.
• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
• Establishes guidelines so employees understand expectations and parameters.
• Ensures employees receive on-going training to understand guest expectations.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

POSITION SUMMARY

Responsible for proactively soliciting and managing large group with meeting/catering opportunities with significant revenue potential. Manages and converts all corporate group/catering opportunities not handled by the MICE team of 79 rooms and below. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Ensures business is turned over to the Event Management team properly and in a timely fashion for proper service delivery. Responsible for driving customer/guest loyalty by delivering service excellence throughout each customer/guest experience. Provides service to customers in order to grow the account on behalf of the company.

CANDIDATE PROFILE

Education and Experience:

High school diploma; 5 years’ experience in the sales and marketing, guest services or related professional area. OR

2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

CORE WORK SALES ACTIVITIES

Understanding Market Opportunities & Driving Revenue:

• Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation. Partners with group/catering counterpart to effectively manage the business opportunity.
• Responds to incoming group/catering opportunities for the property that are outside parameters of the Group Sales.
• Identifies, qualifies and solicits new group/catering business to achieve personal and each property’s revenue goals. Focuses efforts on group/catering accounts with significant potential sales revenue.
• Develops effective group/catering sales plans and actions. Designs, develops and sells creative catered events.

Maximizes revenue by upselling packages and creative food and beverage:

• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
• Closes the best opportunities for each property based on market conditions and individual property needs. Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

Providing Exceptional Customer Service:

• Handles complex business with significant revenue potential as well as significant customer expectations.
• Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
• Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.
• Supports brand’s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Provides excellent customer service in order to grow share of the account.

Executes brand’s Customer Service Standards and property’s Brand Standards:

• Executes and supports the business Customer Service Standards and property’s Brand Standards. Participates in and practices daily service basics of the brand.
• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand.
• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

Building Successful Relationships:

• Works collaboratively with off-property sales channels (e.g., Group Sales, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.
• Manages and develops relationships with key internal and external stakeholders. Uses sales resources and administrative/support staff.

Additional Responsibilities:

• Utilizes intranet for resources and information. Conducts site inspections.
• Creates contracts as required.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Assists in leading the property’s food and beverage/culinary operation, including Restaurants/Bars, Room Service, and Banquets/Catering, where applicable. Position oversees the development and implementation of departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures the food and beverage/culinary operation meets the brand’s target customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Delivers products and services to meet or exceed the needs and expectations of the brand’s target customer and property employees and provides a return on investment.

CORE WORK ACTIVITIES

Developing and Executing Food and Beverage Strategy and Goals

• Works with direct reports to develop and implement promotions, food and wine pairings, menu items and presentations.
• Develops a food and beverage operating strategy that is aligned with the brand’s business strategy and leads its execution.
• Ensures integration of departmental goals in game plans.

Leading Food and Beverage Teams

• Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings, staff meetings, culinary team).
• Works with direct reports to review business in house and potential business in surrounding area and troubleshoot potential challenges/conflicts.
• Ensures that regular, on-going communication occurs in all areas of food and beverage (e.g., pre-meal briefings and staff meetings).
• Reviews staffing levels to ensure that guest service and operational needs are met.
• Sets expectations and holds food and beverage leadership team accountable for demonstrating desired service behaviors.
• Provides feedback to employees based on observation of service behaviors.
• Utilizes employee feedback and an “open door” policy to identify and address employee problems or concerns in a timely manner.
• Communicates critical information gained from pre- and post-convention meetings to areas of responsibility.
• Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned.
• Order and purchase equipment and supplies.

Maximizing Food and Beverage Revenue

• Reviews financial reports and statements to determine how Food and Beverage is performing against budget.
• Ensures cash control and liquor control policies are in place in food & beverage areas and followed by all related employees.
• Encourages calculated risk-taking to generate incremental revenue and deliver Savvy Service.

Ensuring Exceptional Customer Service

• Creates an atmosphere in all food and beverage areas that meets or exceeds guest expectations.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
• Strives to improve service performance.

Managing and Conducting Human Resource Activities

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
• Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
• Communicates and executes departmental and property emergency procedures.
• Hires food & beverage leadership team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
• Ensures new hires participate in the department’s orientation program and receive the appropriate new hire training to successfully perform their job.
• Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.
• Establishes guidelines so employees understand expectations and parameters.
• Ensures employees receive on-going training to understand guest expectations.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the housekeeping or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Managing Housekeeping Operations

• Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.

• Works effectively with the Engineering department on guestroom maintenance needs.

• Supervises the property general cleaning schedule.

• Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.

• Inventories stock to ensure adequate supplies.

• Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures.

• Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.

• Supports and supervises an effective inspection program for all guestrooms and public space.

• Communicates areas that need attention to staff and follows up to ensure understanding.

• Ensures all employees have proper supplies, equipment and uniforms.

Managing Departmental Costs

• Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals.

• Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals.

• Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.

Ensuring Exceptional Customer Service

• Responds to and handles guest problems and complaints.

• Strives to improve service performance.

• Empowers employees to provide excellent customer service.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Conducting Human Resources Activities

• Participates as needed in the investigation of employee accidents.

• Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.

• Ensures employees understand expectations and parameters.

• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

• Observes service behaviors of employees and provides feedback to individuals.

• Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.

• Participates in the employee performance appraisal process, providing feedback as needed.

• Assists as needed in the interviewing and hiring of employee team members with the appropriate skills.

• Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

• Participates in employee progressive discipline procedures.

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• This position is for Office of Campus Infrastructure and Services (OCIS).
• Contract Management
  • Undertake the day-to-day Contracts Management for Facilities Management, A&A works and construction projects.
  • Responsible to lead and work with facilities managers/project managers in contractual and costing matters and ensure compliance with appropriate tendering and procurement procedures.
  • Responsible for the preparation of tender documents and procurement management framework.
  • Undertake tender and procurement administration of consultants and contractors through QFM and PQM tenders and quotation exercises.
  • Closely monitor and validate work progress, payments, variations, and final accounts through site visits and document verification, ensuring alignment with contract terms and agreed schedules and maintaining optimal cash flow.
  • Organize and lead variation meetings regularly to keep track of the approved budget.
  • Judiciously evaluate, process and put up recommendations for accepting tenders, quotations, variation orders, payment of consultants' fees, contractors' progress payment and final accounts.
  • Manage resolution of contractual claims of various projects from pre-tender to post-contract stages and implementation of cost control measures.
  • Represent the University during progress and technical discussions/meetings with the project's consultant team.
  • Assist in conducting technical reviews of consultant's proposals to ensure designs are optimal, fit-for-purpose, within the approved budget and meet the university's goals and aspirations.
  • Track work progress and project expenditure to ensure the project is completed within budget and on schedule.
• Vendor and Category Management
  • Identify, evaluate, and select vendors/suppliers based on quality, reliability, and cost-effectiveness.
  • Maintain strong vendor relationships to leverage cost savings, innovation, and improved service opportunities.
  • Negotiate contracts, terms, and conditions to secure favourable agreements while mitigating risks.
  • Secure the best value for money by identifying cost-saving opportunities and implementing strategies to achieve favourable terms, pricing, and service levels in agreements.
  • Supervise contractors' performances to ensure the contract stipulations are met.
• Risk Management and Compliance
  • Assess and mitigate risks associated with procurement activities, ensuring adherence to legal and regulatory requirements and the University's policies and procedures.
• Budget Management/Coordinator
  • Manage OCIS internal stakeholders' budget.
• Supervise and manage the procurement sub-team
  • Provide guidance, support, and performance feedback to sub-team members to maintain high productivity and morale.
  • Assign tasks and monitor performance to ensure the successful execution of procurement activities.
  • Ensure balanced workload distribution among sub-team members to optimize efficiency.
  • Mentor, train, and support the professional development of procurement staff to enhance team capabilities and performance.
• Continuous Improvement
  • Always seek to improve internal systems including processes and procedures for greater efficiency, maximizing commercial opportunities, and minimizing business exposure to commercial risk.
  • Explore and implement innovative solutions and best practices on procurement and contract strategy, and related functions.
  • Establish any improvement opportunities relating to efficiencies, providing value to stakeholders and/or reducing non-value-added process activities through review of policies, procedures, and workflows.

• Degree in Building or Quantity Surveying, Construction/Project Management, or other building/facilities management related fields.
• At least 20 to 25 years of hands-on, relevant experience in the Singapore building industry, preferably in both the private and public sectors and have performed the role of a consultant or a developer/owner's representative, or both.
• Experience in facilities management, project management, contracts management, procurement methodologies and evaluation of cost norms.
• Ability to innovate and provide value-add in campus development matters.
• Good communications (both written and spoken) and interpersonal skills.
• Good organizational, analytical skills and a team player.
• In-depth knowledge of procurement strategies and sourcing techniques.
• Experience in vendor/supplier management and relationship building.
• Proficiency in using procurement software and tools.
• Analytical mindset with the ability to interpret data, assess supplier performance, and make data-driven decisions.

#LI-ST1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Job Description & Requirements

• Develop cost plans and contract documentation including budgetary estimates, bills of quantities and cost optional studies.
• Demonstrated experience across all aspects of cost management on a range of projects from feasibility studies to final account close-out
• Prepare tender documentation, evaluate, and prepare tender reports, review contractor valuations and other relevant documentation.
• Motivate team members, and drive towards positive client outcomes and meet deadlines in a fast-paced environment
• Critically analyze, challenge and brainstorm project requirements and deliverables, in order to find creative solutions and alternatives on behalf of clients
• To take line management responsibility as required

Qualifications

• Degree qualifications in Cost Management, Quantity Surveying or similar discipline with more than 8 years’ international experience working on complex industrial, science and technology projects (data center, manufacturing, lifescience/pharma etc) as a cost consultant.
• English language skills are required and additional Asia language skills would be an advantage
• Excellent communication skills, and strong business acumen, with the ability to drive outcomes on behalf of clients, develop new business, leverage current opportunities, and coordinate with construction and design teams to meet deadlines and deliverables
• A passion for work, and a strong commitment to producing high quality work, and in motivating others to strive for excellence, and to go the extra mile to meet client requirements.
• Experience in client management with solid experience in client facing environment that requires incumbent to utilize critical business development skills and advisory skills to enhance project delivery on value management, value engineering and life cycle costing.
• Be able to develop new business and leverage current opportunities to grow a cost management team.
• An ambition and ability to help develop Cost Management business in-country or/and Asia is essential

Your role

The Growth Marketing Director will be responsible for developing and executing comprehensive marketing strategies to drive customer acquisition, retention, and revenue growth across digital and traditional channels. This role requires a data-driven mindset, strategic thinking, and a deep understanding of marketing technologies and tactics, along with an ability to prepare marketing reporting designed for executive level review.

As an all-round marketer with hands-on experience in B2B technology companies, this person will develop integrated go to market strategy plans to accelerate Digital Realty’s performance in the APAC Region. This person will work closely with the global, regional and country marketing teams to ensure programs and activities delivered are executed with efficiency to deliver full impact and drive leads into the business in a relevant way for the region.

Thoughtful, planful and strategic in outlook, this role will lead a young team of marketers to drive effective content, digital marketing, demand funnel strategies and deliver measurable outcomes. This role will craft creative campaigns and strategies together with the team to turbocharge demand generation for the business.

What you’ll do

• Develop and execute multi-channel marketing strategies to drive customer acquisition, and customer and revenue growth.
• Collaborate with cross-functional teams to define target customer segments, value propositions, and key messaging adaptation for APAC.
• Lead and manage digital marketing campaigns for the region, including SEO/SEM, email marketing, social media, content marketing, and paid advertising.
• Analyze marketing data and metrics to optimize campaign performance, ROI, and customer engagement.
• Support implementation of marketing automation tools and systems to streamline processes and improve efficiency with tight collaboration to global systems, tools & processes.
• Monitor market trends, competitive landscape, and industry developments to identify growth opportunities.
• Manage marketing budgets, allocate resources effectively, and track performance against KPIs and targets.
• Build and maintain relationships with key stakeholders, including external partners, agencies, and vendors.
• Provide regular reporting and insights to senior management on marketing performance, trends, and opportunities.
• Stay abreast of emerging marketing technologies, tools, and best practices to drive continuous improvement and innovation.
• Work with global demand generation team to establish best practices for lead-generation activities that support the targeting of the full range of prospects.
• Identify opportunities to elevate local level activity to regional or global level to support multi-country sales opportunities.
• Provide regional representation for important change programs such as re-branding; web design; social media strategy.
• Many more...

What you’ll need

• Bachelor's degree in Marketing, Business Administration, or related field (Master's degree preferred).
• Proven track record of success in growth marketing roles, with 10+ years of experience
• People management experience essential along with managing people from different cultures who may not speak English as a first language.
• This role will require mature leadership ability to mentor and develop a young team for success.
• Experience working in an international business environment and within a matrix reporting structure.
• Strong written and verbal English communication skills with an innate attention to detail (share portfolio if available)
• Strong analytical skills and proficiency in marketing analytics tools (e.g., Google Analytics, HubSpot, PowerBI etc.)
• Expertise in digital marketing channels and tactics, including SEO, PPC, social media, email marketing, and content marketing.
• Experience with marketing automation platforms (e.g., Marketo, Pardot, etc.) and CRM systems (e.g., Salesforce, HubSpot CRM, etc.).
• Excellent project management skills.
• Ability to work effectively in a fast-paced, dynamic environment and adapt to changing priorities.
• Creative thinking, problem-solving abilities, and a results-oriented mindset.
• Certification in Google Analytics, Google Ads, or other relevant certifications is a plus, but not essential
• Experience with leading Account Based Marketing strategies a plus
• Ability to work in a start-up like environment with high degree of flexibility and adaptability
• Demonstrated experience in working with sales leaders in driving pipeline and revenue growth
• Assume other special projects/assignments from the VP APAC Marketing or SVP Global Marketing
• Occasional business travel (up to 10%) for client/ partner activities and internal meetings

Objectives

The Local Business Manager for ASEANZ is responsible to lead the Performance Materials business teams in ASEAN & ANZ to develop, enable & implement robust activities aimed at growth, to increase profitable contribution to all 3 Strategic Business Units in Performance Materials division. This role will also oversee the Performance Materials operation sites in Thailand (Bangpoo) and Malaysia (Toray BASF PBT Resin Malaysia and Pasir Gudang)

Responsibilities

Business Management

· Leads and manages the profitable growth of ASEAN & ANZ Business Management for all 3 Regional Business Managements.

· Develops sales & marketing strategies in alignment with Performance Materials division for ASEAN & ANZ.

· Ensure mid-term and long-term targets are achieved and required resources are in place to achieve volume and profitability targets.

· Prepares budget and oversees expenditures to ensure cost effectiveness of all Sales / Technical Development activities. Manages overall business unit’s cost in line with budget.

· Provides leadership to the development and implementation of segments, application, product, and customer strategies to achieve sales targets.

· Steers resources in accordance with strategies and technical development plans and in line with customer management (segmentation, business rules)

· Guides team to explore, identify and develop new businesses.

· Establishes relationships with key management stakeholders of strategic customers.

· Conducts and develops the business in line with regional and local Code of Conduct and maintain full compliance in the team.

· Represents the company in trade and professional organizations to stay in touch with market trends.

· Responsible for approval of first level price exceptions outside of price list limits

· Sales and Key Account Management - Optimize sales turnover and improve profitability, steering country team, assessing new business opportunities and building business relationships with global/regional/local key accounts in ASEAN & ANZ

· Sales and Distribution Channel Management - Monitor and recommend/decide the cost effectiveness and efficiency of the local sales and distribution channels to optimize the profit margins and market shares.

· Marketing Communication - Implementation of marketing communication programs of countries with the regional marketing communication team

· Market Intelligence – Collaborates with countries and Regional Business Units on market intelligence analysis results and competitive information on market trends, customer requirements to develop and review global/regional/local strategies, policies and business plans.

· Pricing Management - Implement and propose modifications of pricing strategies for countries with the Regional Business Units in order to balance the global/regional/local business strategies and ensure the profitability of Performance Materials business in ASEAN & ANZ

Credit Management

· Leads and guides team to ensure credit management is aligned to company’s guideline and risk management.

People Management

· Provides leadership to the Sales/Technical Sales Organization (incl. Key Account Management) and leads team development.

· Ensures appropriate resources are in place with proper succession planning.

· Plan and control the function structure and manpower requirements, headcount, and budget, establish development measures and appraise the performance of the team.

· Direct and prioritize the workload of team members.

· Train (via on the- job, in-house and/or external training programs) and coach the direct reports (who are mostly experienced professionals/ managers) and develop the succession planning in order to improve the working efficiency, quality and professional skills of the team members.

· Compile and review work records to determine department productivity, quality of output and cost of service.

· Develop methods to continually improve results.

Requirements

· Master’s / bachelor’s degree in Chemical Engineering/Plastics/Business Administration

· At least 15 years of commercial experience preferably in the plastics and chemical industries.

· At least 7 years of leadership experience, including business driving, strategic steering, and people leadership.

· Hands-on management experience in an organization with a high level of complexity and integration, and able to work independently.

· Experience in managing a highly diverse team and cross-cultural environment.

· Familiarity with BASF's internal network is required.

· In-depth knowledge of Engineering Plastics/PU Systems, technical know-how and applications.

Functions as the strategic business leader of Market Strategy for a cluster of properties. Responsible for maximizing revenue and profit associated with rooms and function space in cluster properties. Position is accountable for pricing, positioning and inventory management of transient, group and catering in a given cluster. Oversees all the processes associated with demand, revenue, forecasting, inventory management and opportunity analysis. Works with the sales strategy team to develop the hotel(s)’ sales strategy and ensure implementation. Identifies future revenue opportunities and effectively communicates strategies to the sales organization.

Education and Experience

• 2-year degree from an accredited university in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; 6 years experience in the revenue management, sales and marketing, or related professional area.

OR

• 4-year bachelor's degree in Business Administration, Finance and Accounting, Economics, Hotel and Restaurant Management, or related major; 4 years experience in the revenue management, sales and marketing, or related professional area.

CORE WORK ACTIVITIES

Analyzing and Reporting Revenue Management Data

• Compiles information, analyzes and monitors actual sales against projected sales.

• Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

• Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

• Analyzes information and evaluates results to choose the best solution and solve problems.

• Translates or explains what information means and how it can be used.

• Evaluates effectiveness of property participation in electronic sales channels.

• Analyzes competitive sets, price positioning, seasonality, mix and displacement on a continuous basis.

• Assists hotels with pricing and provides input on business evaluation recommendations.

• Analyzes period end and other available systems data to identify trends, future need periods and obstacles to achieving goals.

• Generates updates on transient segment each period.

• Works with Market VP, Market GM and GM’s to assist in pricing analyses for all products in Market cluster.

• Assists with account diagnostics process and validates conclusions.

Managing Revenue Management Projects and Strategy

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

• Understands and meets the needs of key stakeholders (owners, corporate, guests, etc.).

• Updates market knowledge and aligns strategies and approaches accordingly.

• Establishes long-range objectives and specifies the strategies and actions to achieve them.

• Works closely with Sales and Marketing for business opportunities, aims to increase profitability of the organization.

• Achieves and exceeds goals including performance goals, budget goals, team goals, etc.

• Takes a predetermined strategy and drives the execution of that strategy.

• Thinks creatively and practically to develop, execute and implement new business plans.

• Attends meetings to plan, organize, prioritize, coordinate and manage activities and solutions.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Develops the Business Outlook Strategy.

• Determines sales strategies and communicates to market sales leadership, marketing communications teams and property leadership.

• Establishes and maintains effective and rational pricing strategies for rooms and function space.

• Develops and executes the hotel(s) strategic plan(s).

• Oversees the annual pricing process for transient, group and catering rooms, function space and audio-visual.

• Provides critical input to market leaders for development of property and overall market sales strategy.

• Ensures hotel strategies conform to brand philosophies and initiatives.

• Ensures that sales strategies and rate restrictions are communicated, implemented and modified as market conditions fluctuate.

• Prepares sales strategy meeting agenda, supporting documentation and leads property and/or cluster meetings.

• Conducts sales strategy analysis and refines as appropriate to increase market share for all properties.

• Develops 6-month, 12-month and 2-year strategic action plans for management of cluster transient revenues.

• Manages inventory to maximize cluster rooms revenue.

• Ensures property diagnostic processes (PDP) are used to maximize revenue and profits.

• Initiates, implements and evaluates revenue tests.

Building Successful Relationships

• Provides market strategy expertise and leadership to general managers, property leadership teams and market sales leaders.

• Identifies and communicates revenue and profit opportunities to property leadership teams and sales organization.

• Develops and manages internal key stakeholder relationships.

• Provides targeted and timely communication of results, achievements and challenges to the stakeholders.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

To secure and manage long term profitable growth for the ASP Ships Group ship management companies operating in the Asian market –

- ASP Ship Management Singapore Pte Ltd

- ASP Ship Management India Pvt Ltd

Manage and maintain world’s best practice in safety management and protection of the marine environment

Manage strong customer relationships

Manage continuous improvement in our people, ship management systems and processes

Manage and maintain strong external and internal communication

Maximising returns to shareholders

• Develop cost plans and contract documentation including budgetary estimates, bills of quantities and cost optional studies.
• Demonstrated experience across all aspects of cost management on a range of projects from feasibility studies to final account close-out
• Prepare tender documentation, evaluate, and prepare tender reports, review contractor valuations and other relevant documentation.
• Motivate team members, and drive towards positive client outcomes and meet deadlines in a fast-paced environment
• Critically analyze, challenge and brainstorm project requirements and deliverables, in order to find creative solutions and alternatives on behalf of clients
• To take line management responsibility as required

Qualifications

• Degree qualifications in Cost Management, Quantity Surveying or similar discipline with more than 10 years’ international experience working on complex industrial, science and technology projects (data center, manufacturing, lifescience/pharma etc) as a cost consultant.
• English language skills are required and additional Asia language skills would be an advantage
• Excellent communication skills, and strong business acumen, with the ability to drive outcomes on behalf of clients, develop new business, leverage current opportunities, and coordinate with construction and design teams to meet deadlines and deliverables
• A passion for work, and a strong commitment to producing high quality work, and in motivating others to strive for excellence, and to go the extra mile to meet client requirements.
• Experience in client management with solid experience in client facing environment that requires incumbent to utilize critical business development skills and advisory skills to enhance project delivery on value management, value engineering and life cycle costing.
• Be able to develop new business and leverage current opportunities to grow a cost management team.
• An ambition and ability to help develop Cost Management business in-country or/and Asia is essential

JOB SUMMARY

This role will be responsible for oversight and management of service lines provided to a client of CBRE, balancing client priorities in the areas of cost, business and operational risk. This role is crucial in building and maintaining strong client relationships and will participate in expanding the growth of the account.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Acts as the single point of contact in region for account operations ensuring total contract compliance. This includes reaching all key performance indicators including quantitative cost savings and qualitative customer service specifications.
• Develops operational service delivery solutions and monitors effectiveness of maintenance efforts for facilities as assigned, ensuring work is completed in accordance with account KPI’s (Key Performance Indicators).
• Oversees applicable service lines based on contract structure which can include numerous variations of Facilities, Projects or Transaction Management.
• Coordinate quarterly performance reviews between the client and CBRE based on key performance indicators (KPIs) outlined in the executed contract. Optimizes current procedure while developing effective standard operating procedures (SOP) for the account.
• Partners with CBRE service line platforms engaging with subject matter experts to provide a diverse offering of innovative solutions to complex client problems. Involved in developing strategic plans, occupancy strategies and identifying cost efficiency opportunities.
• Evaluates outsource provider "hard services" contracts to ensure best pricing and service level performance.
• Manages account programs aimed to ensure safety and compliance with national, state and local codes and regulations. Examples include fire and life safety, environmental, or industry/client specific third-party compliance standards such as JCAHO, ISO 14001, cGMP, etc.
• Responsible for development and training to all field and management staff in areas of operational and technical requirements on a client account which includes service performance, technology, safety and compliance, cost savings initiatives, and regulatory requirements.
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

• Manages the planning, organization, and controls for a major functional area or department.
• May be responsible for a mix of direct and matrix reports. Approves subordinate's recommendations for staff recruitment, selection, promotion, advancement, corrective action and termination.
• Effectively recommends same for direct reports to next level management for review and approval.
• Monitors appropriate staffing levels and reports on utilization and deployment of human resources.
• Leads and supports staff in areas of staffing, selection, training, development, coaching, mentoring,measuring,appraising and rewarding performance and retention.
• Leads by example and models behaviors that are consistent with the company's values.

EDUCATION and EXPERIENCE

Bachelor's degree and/or Technical degree from a four-year college or university and a minimum of eight years of related experience and/or training.

Prior Supervisory Management experience preferred.

CERTIFICATES and/or LICENSES

CPE (Certified Plant Engineer) and/or CPMM (Certified Maintenance Manager) and/or OSHA 501 training, etc. preferred.

COMMUNICATION SKILLS

Ability to comprehend, analyze, and interpret the most complex business documents. Ability to respond effectively to the most sensitive issues. Ability to write reports, manuals, speeches and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action.

FINANCIAL KNOWLEDGE

Requires in-depth knowledge of financial terms and principles. Reviews complex financial/business analysis and reports prepared by subordinates. Ability to analyze the most complex business/financial data and develop innovative solutions. Develops and implements financial policies and procedures. Approves and oversees department budget.

REASONING ABILITY

Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills with proven experience in developing strategic solutions for a growing matrix-based multi-industry sales environment. Draws upon the analysis of others and makes recommendations that have a direct impact on the company.

SCOPE OF RESPONSIBILITY

Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve complex results. Responsible for setting project, department and/or division deadlines. Errors in judgment may cause long-term impact to line of business and/or overall company.

• To assist and/or lead the operations activities to deliver performance, aligned to the company’s strategic drive and goal.
• To drive a mindset of seeking improvement and service excellence to deliver best possible outcomes for the hotel and company.

Job Description

• Work with internal and external stakeholders and develop strategic operational plans and activities for hotels to drive service efficiency & quality and process optimisation.
• Work with hotel General Managers to achieve efficient operations, service standards and staff satisfaction level. Oversee the development and implementation of operational policies and procedures.
• Manage everyday activities, plan, and assign work ensuring you always have the right staffing numbers.
• Implement best practices and standardization initiatives across the portfolio to optimize efficiency and guest satisfaction.
• Assess Guest Experience in TrustYou, Booking.com platforms and propose opportunity.
• Prepare, review, and analyse reports timely for management reporting.
• Review Opera user access matrix and data on a periodic basis.
• Assist in all (including pre-opening) operations activities and drive completion of critical paths by department.
• Act as operations liaison with other corporate functional teams to provide support to hotels. Drive and deliver hotel goals with outsource partner and manage outsource services efficiently and effectively.
• Ensure all risk management programs are conducted in compliance with our brand standards and necessary compliance activities and documentation are up to date and checked for accuracy.
• Carry out duties/projects as assigned by line manager from time to time.

JOB REQUIREMENTS

• A bachelor's Diploma or Degree in hospitality management or a related field
• 4+ years of experience in a hotel management or operations role
• Good interpersonal skills and poses excellent problem-solving.
• Well-verse in Microsoft Office application
• Strong and demonstrable people skills with clear verbal and written communications, together with professional presentation style
• Strong analytical & critical thinking skills with eye for detail

Objectives of the Position

Lead and develop the SCALE business (which includes Bangladesh, Pakistan, Philippines, Myanmar, Cambodia, Laos and Sri Lanka) profitably, while ensuring the strategic and operational topics are discussed and aligned with Business Unit for delivering the BASF Group Corporate Strategy.

Main Tasks:

The incumbent is responsible for the overall vision and strategic development of the SCALE business:

• Plan and implement country specific strategic plan and operation model to achieve business growth
• Formulate the overarching market development concept and develop country specific business growth strategies
• Organizational development of SCALE including continuously identifying solutions and optimization in how SCALE operates
• Workforce concept including implementation of the company’s diversity targets
• Leverage synergies by actively exchanging with other AS countries and actively supporting AS community
• Manage interfaces and cross-business collaboration. Support cross-business collaboration and synergies to maximize BASF’s value and local positioning
• Establish regular strategic dialogues with the BUs including influencing for change management and generating transparency on progress

Business Steering:

Full accountability for the financial performance of SCALE to ensure that the agreed targets are achieved, e.g. top line, overall profits, margins, fixed costs, working capital and other qualitative targets:

• Establish efficient business monitoring tools or market intelligence, monitor business development and take corrective actions where needed
• Take charge of SCALE’s annual budget to ensure that budget targets are met, revenue flows are maximized, and fixed costs are minimized
• Drive strict cost discipline to improve the competitiveness
• Ensure strong and effective distribution management across countries

People Development:

Responsible for the overall people development of the team of senior leaders and country organization to ensure SCALE achieves its business objectives:

• Lead, guide, evaluate and develop the country team to become real entrepreneurs
• Continuously scout, develop and retain talent to ensure the formation of the ‘best team’
• Establish talent development concept for SCALE, develop talents and drive the succession planning for SCALE leadership levels
• Act as role model and motivates for high performance including but not limited to driving sales excellence initiatives
• Cultivate an entrepreneurial and innovative culture and improve employee engagement
• Create an inclusive environment that embraces diversity

Requirements:

• Minimum Bachelor's Degree in Chemistry, Chemical Engineering or Business is preferred.
• At least 10 years of relevant work experience in leading, directing and controlling the activities of a business unit to achieve short and long-term financial and operating objectives as set by the overall corporate business plan.
• Experience in managing specialty products or value chains with a high degree of integration and complexity, and in negotiating and managing complex business contracts and multi-year agreements.
• Experience in managing a team to drive change in a dynamic business environment, with a highly diverse team and a cross-cultural environment.
• A wide knowledge of the chemical industry e.g., size, current situation and future scenarios; key players, competitors and other stakeholders; regulatory and other statutory requirements.
• An understanding of financial management and wider management principles and techniques.
• Excellent communication and presentational skills with high level of political savviness, cultural sensitivity and appreciation of the demands of conflicting interests
• Excellent project management skills
• High level of commercial and organizational awareness
• Strong ability for analytical and strategic thinking

• Act as Commission Manager, taking responsibility for end to end service delivery, often with respect to large or complex commissions or multiple commissions.
• To act as the key, day to day client interface, ensuring that client objectives are met through the delivery of a value added cost management service.
• Managing estimating and cost planning activities to include taking ownership of and presenting the final cost plan.
• Ensuring the production of monthly post-contract cost reports and presenting them to the client.
• Leading value engineering and life cycle costing exercise.
• Motivate team members, and drive towards positive client outcomes and meet deadlines in a fast-paced environment.
• Critically analyze, challenge and brainstorm project requirements and deliverables, in order to find creative solutions and alternatives on behalf of clients.
• To lead a cost management team, ensuring that the team members deliver on all accountabilities.
• To identify & act upon opportunities to improve cost management procedures, templates and products and hence improve the service provided to clients.
• To take line management responsibility as required.

Requirements

• Degree qualifications in Quantity Surveying, construction management, engineering or
• similar discipline with more than 12 years’ work experience.
• Experience working on a range of projects across industry sectors including, but not limited to, industrial, semiconductor, infrastructure etc.
• Experience in complicated MEP system inducing process, electrical, mechanical and ELV.
• Excellent communication skills
• Strong business acumen, with the ability to drive outcomes on behalf of clients, develop new business, leverage current opportunities, and coordinate with construction and design teams to meet deadlines and deliverables
• Experience in client management with solid experience in client facing environment that requires incumbent to utilize critical business development skills and advisory skills to enhance project delivery on value management, value engineering and life cycle costing.

STATEMENT OF PURPOSE

• To assist and/or lead the operations activities to deliver performance, aligned to the company’s strategic drive and goal.
• To drive a mindset of seeking improvement and service excellence to deliver best possible outcomes for the hotel and company.

Job Description

• Work with internal and external stakeholders and develop strategic operational plans and activities for hotels to drive service efficiency & quality and process optimisation.
• Work with hotel General Managers to achieve efficient operations, service standards and staff satisfaction level. Oversee the development and implementation of operational policies and procedures.
• Manage everyday activities, plan, and assign work ensuring you always have the right staffing numbers.
• Implement best practices and standardization initiatives across the portfolio to optimize efficiency and guest satisfaction.
• Assess Guest Experience in TrustYou, Booking.com platforms and propose opportunity.
• Prepare, review, and analyse reports timely for management reporting.
• Review Opera user access matrix and data on a periodic basis.
• Assist in all (including pre-opening) operations activities and drive completion of critical paths by department.
• Act as operations liaison with other corporate functional teams to provide support to hotels. Drive and deliver hotel goals with outsource partner and manage outsource services efficiently and effectively.
• Ensure all risk management programs are conducted in compliance with our brand standards and necessary compliance activities and documentation are up to date and checked for accuracy.
• Carry out duties/projects as assigned by line manager from time to time.

JOB REQUIREMENTS

• A bachelor's Diploma or Degree in hospitality management or a related field
• 4+ years of experience in a hotel management or operations role
• Good interpersonal skills and poses excellent problem-solving.
• Well-verse in Microsoft Office application
• Strong and demonstrable people skills with clear verbal and written communications, together with professional presentation style
• Strong analytical & critical thinking skills with eye for detail

About us

LawNet Technology Services (LTS) is a wholly-owned subsidiary of the Singapore Academy of Law (SAL), a promotion and development agency for Singapore’s legal industry. LTS is the technology company behind LawNet, a one-stop law practice portal providing a complete suite of information and transactional solutions for the Singapore and global legal community.

Responsibilities:

• Oversee development of LawNet on time and within budgets assigned
• Determine internal and external stakeholders needs and desires whether by market research, surveys or user group testing
• Lead product ideation, technical development, product testing, launch, end user training and rollout
• Recommends the nature and scope of present and future product lines by reviewing product specifications and requirements; appraising new product ideas and/or product or packaging changes.
• Lead the planning of product release plans and set the expectation for delivery of new functionalities
• Define product vision, roadmap and growth opportunities to the development teams and stakeholders
• Build business cases for products and features, and analysing performance
• Play an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals
• Establish shared vision across the company by partnering with key internal business stakeholders
• Evaluate risk and provide advice and guidance to stakeholders and business units
• Assesses market competition by comparing the LawNet to competitors' products.
• Provides source data for product line communications by defining product marketing communication objectives.
• Obtains product market share by working with sales to develop product sales strategies.
• Assesses product market data by calling on customers with sales and evaluating sales call results.
• Provides information for management by preparing short-term and long-term product sales forecasts and special reports and analyses; answering questions and requests.
• Brings new products to market by analysing proposed product requirements and product development programs; preparing return-on-investment analyses; establishing time schedules with development teams.
• Introduces and markets new products by developing time-integrated plans with sales, marketing and development teams.
• Completes operational requirements by scheduling and assigning team members; following up on work results.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Contributes to team effort by accomplishing related results as needed.

Skills and Qualifications:

• Proven track record in software product management, or as an associate product manager, with successes in:understanding the end-user and driving product adoption;
  analysing end user requirements;
  delivering products on-time and within budgets for internal / external stakeholders
• Technical background with understanding and/or hands-on experience in software development and web technologies
• Polished professionalism with outstanding strategic, organizational, planning (project & finances), communication, and problem-solving skills
• A team player
• Comfortable working in a fast-paced and dynamic environment
• Proven track record of exceeding KPIs
• Proven ability to collaborate with internal and external stakeholders
• Experience in liaising with government stakeholders and working with public sector systems is an advantage
• Strong metrics and analytical orientation
• Excellent written and verbal English communication skills, with strong presentation skill
• Background operating in Legal practice will be a plus

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• This position is forOffice of Industry Engagement (OIE).
• Identify and profile SMUs core competitive strengths and key value propositions to industry through close working relationships with all internal stakeholders.
• Oversee the set up and management of industry engagement platform(s) to facilitate and coordinate external partnerships with the University.
• Lead the establishment of a university-wide key account and database management system through thorough review of the Universitys current account management practices while ensuring the requirements and needs of the Office are met.
• Conduct, in collaboration with the Business Development team, industry foresighting and competitive landscape analyses to establish industry strategic priorities to recommend markets and sectors of interest to pursue.
• Formulate business and engagement strategies, to deliver innovative and creative partnership frameworks that broaden and deepen relationships and build strategic alliances that supports the goals of the University.
• Establish an industry engagement governance framework to support the Universitys engagements, including but not limited to negotiation guidelines, cost-benefit analyses, engagement checklists, etc.
• Lead the coordination and enhancement of partnership related processes, such as working with internal administrators such as legal, research and tech transfer office to review and manage partnership and tech commercialization processes.
• Plan and organise regular internal stakeholders updates to keep them abreast on the Universitys industry engagement priorities and developments.
• Oversee the reporting of OIEs annual budget and forecast review of OIE operations for OIE Director.
• Manage reporting to the Universitys senior management on Industry engagement activities for OIE Director. Management report will include updates, analysis, recommendations, project expectations, roadmaps, key deliverables, and quantifiable goals.
• Represent OIE, together or in lieu of the Director in high-level meetings, events, and official engagements.

• At least a Bachelors degree; postgraduate degree would be an advantage.
• At least 15 years of relevant work experience required.
• Prior experience in economic agencies or public sector would be an advantage.
• Seasoned in business management, strategy, and governance.
• Leadership experience in leading and managing new offices, initiatives, or policies.
• Excellent interpersonal skills with ability to network at all levels, across cultures and backgrounds.
• Strong knowledge and experience in the higher education industry sector
• A proven track record in strategic planning
• A strong understanding of national, regional, and global business growth trends and opportunities
• Familiarity with other dimensions of industrial partnerships including intellectual property and technology transfer, government grants, grant and contract management, and philanthropic development.
• Outstanding written and communication skills, and a clear thinker and presenter
• Possess creative problem-solving, multi-tasking and analytical abilities.
• Resourceful, independent worker and a team player, with strong collaborative and influencing skills that enables collaboration with a wide range of partners.

#LI-JN1

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.