Total 362 product specialist job vacancies in Singapore, South West

Position Summary:

The Lab Support Specialist performs Instrument and Information Technology Support including infrastructure, software, system integration, instrument support, IT, and project management as required to support EFII growth across all sub-business units. The Lab Support Specialist will ensure assigned applications are effectively implemented and maintained to meet applicable regulatory requirements.

Essential Duties and Responsibilities:

• Demonstrates and promotes the company vision
• Develop or aid in the development of test plans for software validation and change control in accordance with all SOPs and Policies
• Validate and maintain computer software used to generate, process, or print raw data
• Perform simple to advanced programming activities including test, creation, or modification of the assigned applications based on user and/or system design specifications
• Identify opportunities to enhance automation/digitization within the business
• Complete specific programming or application improvement projects
• Review and update application documentation related to projects
• Develop, coordinate, and perform training sessions for users of the assigned applications/systems
• Evaluate new software for applicability within the business and determine if it meets SOP/Policy requirements for security
• Maintain all IT infrastructure, systems, hardware, software, IT closet, and hardware inventory
• Act as the liaison with the Eurofins IT NSC
• Lead application troubleshooting efforts within EFII
• Assist in risk mitigation efforts for disaster recovery plans, including performing or monitoring application/system back-up procedures
• Manage appropriate IT inventory on-site in Singapore to support the business growth and required response time
• Perform IT asset disposal
• Maintain neat and accurate records
• Regular attendance and punctuality
• Applies GMP/GLP in all areas of responsibility, as appropriate
• Conducts all activities in a safe and efficient manner
• Performs other duties as assigned

Team Summary

The Consumer Solutions group manages the deployment and optimization of Visa’s core products base consisting of Credit, Debit and Prepaid payments solutions as well as Engagement Solutions and the benefits platforms that function across all product categories – together, these are Visa’s core products. The team is also responsible for the development and deployment of innovation across this product suite. To do this, we work in close partnership with Visa clients and key internal and external stakeholders. We are also the team responsible for leading the transition of conventional card-based solutions onto digital form factors, ensuring Visa payments solutions remain the market-leading way for consumers to spend their money and manage their payments across the Asia-Pacific region

What the SD, Head of Core Product Management does at Visa:

Reporting to the Head of Consumer Solutions, AP, the Head of Core Product Management will be responsible for initiatives across four broad areas of responsibility

1. Management of established core products - Credit, Debit and Prepaid to maximize operational efficiency in managing these established platforms
2. Identification and development and execute initiatives to drive expansion of Visa’s consumer credit portfolio, in line with the Visa 2030 strategy, driving growth in associated PV and revenue across.
3. Facilitate Visa’s thought leadership in the AP payments industry through promulgation of Core Product best practices.
4. Sourcing and management of Visa’s core cardholder benefits, across mass, affluent and x-border

The role-holder will lead a team of direct line reports in Singapore and works closely with Core Product teams across AP, responsible for evolving and building end-to-end consumer experiences that drive client preference for Visa as a strategic partner and make us an enabler of superior value propositions for digitally-enabled consumers.

An essential part of Visa’s success is the establishment and application of rules and standards, to ensure a uniform, reliable point-of-sale UX, both online and offline. The Head of Core Product Management will lead the efficient administration of these Rules and Standards as they pertain to Core Products, ensuring that the Rules are fit-for-purpose, while also ensuring their efficient operation and administration.

The role-holder will be responsible for the identification, development, commercialization and launch of new ways to grow the consumer unsecured credit business in AP, working closely with issuers and internal Global counterparts to expand “credit-card” issuance, as well as newer ways of efficiently facilitating the provision of unsecured credit, for example BNPL or other methods.

In addition, the SD, will manage Visa’s cardholder benefits such as merchant and partner benefits, Visa Concierge, Insurance and Visa Luxury Hotel Collection, as well as Core VAS (Value Added Services) service lines such as GCAS (Global Customer Assistance Services), Lounge referrals, Visa Customized Benefits, and the capabilities that support the delivery of these benefits and services. This includes the identification of Visa’s Concierge and Lounge strategy.

As part of this role, the Head of Core Product Management will also be responsible for facilitating the gathering, analysis and promulgation of best practices and recommendations for optimal Core Consumer Product performance both internally within Visa, and as a thought-leader externally, working closely with Visa Consulting & Analytics. 

You will need to be highly collaborative and will be the key interface between the market teams and Visa’s global team to ensure our platforms drive product differentiation, consumer activation and engagement

As well as working with in-market, client-facing teams, your team will work closely with the Global counterparts, Corporate Strategy, Marketing, Client Services, Finance, Pricing, Legal.

Why this is important to Visa

Core Consumer Products are the key basis for Visa’s business in AP and encompass conventional card-based credit programs as well as newer digital solutions. Within Core Products, Consumer credit spans most life-stage and income segments in all Visa’s AP markets from entry-level credit products through to solutions designed to meet the needs of Ultra-High Net Worth consumers and as such is a key platform for revenue generation and consumer engagement for Visa and our clients. As the largest solution set in AP, Core Products offer Visa the most visible and impactful opportunity to drive digital payments enablement and thus is a key part of our digital migration strategy.

1. Office and Administration

• Manage all general office matters.
  • First contact answering incoming office calls, screening and re-directing phone calls.
  • Greets visitors and directs them to appropriate people/meeting room.
  • Organize outgoing mail, courier services and business cards.
  • Ordering/purchasing office and pantry supplies for Sales office.
  • Managing service providers – Cleaning company
  • Update of notice board at Sales office as required.
  • Collection and distribution of incoming mails.
  • Circulate correspondence from landlord/travel agent to appropriate people.
  • Support the Customer Service team in all aspects of administration – filing and record keeping.
• Assists with office errands and overseas departments with local errands when required.

2. Facilities Management (Sales office)

• Keeps a record of all utilities maintenance contracts and arranges for renewal upon expiry; sources and compares the market rate, provides quotations for review and approval.
• Attends to the annual renewal of mandatory facilities licenses in a timely manner.
• Attends briefing sessions organized by landlord relating to building. upgrades/renovation projects.
• Coordinates participation in the Fire Drill organized by the landlord and Singapore Civil Defense Force.   
• Maintains office/pantry utilities and organizes service/repair when required.

3. HSE (Health, Safety and Environment) – Site Coordinator for Sales office

• Assist in the implementation and management of all HSE policies.
• Management of visitor policy.
• Monthly HSE report; Quarterly housekeeping inspection.
• HSE audit and meeting.
• Management of the Security system.

4. Marketing Support

• Supports the APAC Marketing department in all aspects of commercial administration and activities
• Collaborate with Marketing Team to deliver marketing campaigns, including digital initiatives and internal communications
• Assist with the planning and execution of marketing events including physician education programs, conferences, symposia, and internal facing events. Responsibilities include but are not limited to:
  • Travel, hotel and venue reservations
  • Event coordination and on-site support, if required
  • Attendee communication and preparing related materials
  • Contact with partner vendors and suppliers
  • Speaker contract preparation
  • Event administration, invoicing and payments
• Maintains administration of budgets and expenses for the APAC region
• Manages timeline and schedules for projects, collaborate with internal stakeholders to ensure timely execution
• Coordinate production and distribution of marketing collaterals for APAC region
• Assist with other ad-hoc projects as required.
• Proactively identifies new opportunities to enhance marketing efforts and improve operational efficiency
• Duties assigned by the Office Manager.
• Undergo all formal Training Events as may be Directed from time-to-time.
• Observe and Comply with all Sirtex Corporate Policies.
• Work within, and ensure adherence to Quality System procedures, work instructions and other Quality System requirements.
• Work within, and ensure adherence to Health, Safety and Environment Management System procedures, instructions and other requirements.

• Assist the New Business Fields team with a focus on Product & Pricing as well as general analytics
• Coordinate and support in product & pricing related processes, activities and projects in close collaboration with Porsche headquarters and independent importer markets in the Asia Pacific region
• Consolidate, evaluate and prepare various product & pricing related reports, taking into consideration external and internal data sources
• Assist in monitoring the competitive market environment in Asia Pacific
• Analyse data and support the marketing team in creating reports
• Contribute to internal cross-departmental project teams

• Study in Business Administration, Engineering or any other relevant studies
• Interest in cars and automotive industry
• Past internship experience in similar fields preferred
• Fluency in written and spoken English with excellent communication skills
• High proficiency in Microsoft Office; working knowledge of Python & Tableau/Power BI is a plus
• Open-minded, well-structured with very good analytical skills; able to work independently and under pressure
• Team oriented working attitude and intercultural understanding

Primary Objective:

• To achieve revenue target and new client acquisition targets for Universal Life and Insurance.
• To monitor clients’ policy summary and recommend diversification to meet clients’ financial needs
• To provide innovative product solutions to address customers' retirement planning, savings and financial protection needs and be a key person for long term sustainability
• To strengthen long-term relationships with our customers by providing excellent customer service

Key Responsibilities:

Client Acquisition

• Secure joint appointment with RMs and increase conversion rate of Universal Life and Insurance products to achieve revenue and new client acquisition targets.
• Acquire new retail clients through developing professional relationships
• Maintain sales standards and robust advisory of Universal Life and Insurance products, in accordance to SLA agreement with business partner.

Client Servicing

• Perform client needs analysis
• Provide clients with advisory on Universal Life and Insurance products towards holistic portfolio management
• Establish an advisory process which RMs can tap on while they are on the go, to facilitate their sales call with clients.
• Conduct joint appointment and visitation with RHB clients                              
• Perform ongoing servicing of client accounts and identify any potential opportunities with extending banking services.

Working with Internal Partners

• Deepen relationship with partners for wider support and marketing fund to achieve departmental goals.
• Work closely with Insurance partners and Commercial banking to deepen cross-sell ratio and cross unit collaboration
• Train and coach sales staff to ensure high level of competency & productivity in insurance.

k-ID is a trailblazing tech startup, specializing in providing advanced, privacy-centric tools designed to protect and empower kids and teens online. We have secured pivotal partnerships with key industry leaders in the gaming industry and are venture-backed by leading global VCs. We are poised for unprecedented growth and expansion in the coming year.

We are looking for a highly skilled Legal Operations Specialist with a strong background in both large-scale tech environments and startups. The key focus of this role is to streamline and optimize our legal processes, particularly in the areas of privacy and safety law. This role requires a strategic thinker who can build legal operations from the ground up, ensuring that our legal team is equipped to handle the complexities of protecting kids and teens online.

Key Responsibilities:

1. Legal Operations Management:

• Develop and implement efficient legal operations processes to support the legal team’s work, with a focus on privacy and safety law.
• Manage and optimize workflows, ensuring the legal team can effectively handle day-to-day tasks and long-term projects.
• Establish and maintain systems for contract management, compliance tracking, and legal documentation.

• Identify opportunities for process improvements and automation within the legal function, leveraging technology to enhance efficiency.
• Implement legal tech tools and systems to streamline operations, such as contract management systems, e-billing, and compliance tracking software.
• Train legal team members and other stakeholders on new tools and processes.

• Work closely with cross-functional teams, including product, engineering, and compliance, to ensure legal considerations are integrated into business operations.
• Serve as a liaison between the legal team and other departments, facilitating communication and collaboration on privacy and safety matters.

• Assist in managing the legal department’s budget, including tracking expenses, forecasting costs, and optimizing resource allocation.
• Manage relationships with external legal vendors, including law firms and legal tech providers, ensuring cost-effective and high-quality service.

Minimum Requirements:

• 3 years of experience working with legal teams in big tech companies or startups, preferably with a focus on privacy and online safety law.
• Proven experience in developing and managing legal operations processes, with a strong understanding of legal tech tools and systems.
• Highly organized with strong attention to detail and the ability to manage multiple priorities in a fast-paced environment.

Preferred Requirements:

• Relevant law degree (JD or equivalent) is required.
• Strong knowledge of global privacy laws.

Competitive Salary

• A competitive startup salary commensurate with experience and skills

Benefits Package

• Comprehensive benefits including health, dental, and vision insurance
• Employee Stock Ownership Plan (ESOP)

Professional Development

• Opportunities for ongoing learning and development.
• Exposure to multifaceted projects in a fast-growing industry

Innovative Culture

• A collaborative and inclusive work environment
• The opportunity to be a part of a company that’s making a positive impact on the online experiences of kids and teens

About the job

We are looking for a proactive enthusiast to provide executive administrative assistance to the Ikano Retail Management team in the Service Office and to aid in the execution of cost-efficient travel solutions and strategies that align with the organisation’s strategic and operational goals. The incumbent is required to have great attention to detail, strives to deliver high quality work and shares IKEA values to Renew and Improve.

Your assignment

• Provide consistently high levels of executive management support while maintaining confidentiality and exercising diplomacy.
• Assess and manage competing priorities, initiate timeline for various decision forums and exercising discretion to facilitate optimal use of the managers’ time.
• Manage managers’ meetings, coordinate travel arrangements and itineraries.
• Support and back up the Executive Support & Travel Manager in the Ikano Retail Board preparation, pre-meeting coordination of materials for various committees and decision forums.
• Execute the progression of information and duties including overseeing the signing of legal contracts & documents, raising purchase orders, maintaining the Ikano One webpage, filing travel expense claims for the management, co-workers’ profiles maintenance in the travel system and annual travel budgeting process.  
• Lead and/or contribute to ad hoc projects to support the achievement of organisational-level strategic and operational objectives.
• Evaluate, introduce and implement travel and admin solutions/technologies to improve efficiency and deliver envisioned benefits.
• Initiate improvement to optimise and streamline business processes in areas where there is opportunity for increased efficiency and cost-saving.
• Identify, document and update standard operating key procedures and processes.
• Drive vendor selection initiatives for corporate hotels and travel providers.

This role exists to support the success of StashAway’s yield-based products by contributing to the growth of Assets Under Management (AUM) and increasing portfolio adoption rates. As a Product Marketing Executive for Yield-based Products, you will play a key role in executing product marketing strategies that drive conversion among targeted customer segments, both new and existing.

You will be responsible for supporting product marketing activities for key yield-based offerings, including Cash Management products (Simple suite, USD Cash Yield), Income Investing, and Private Credit. While you will receive guidance and direction, you are expected to execute marketing initiatives with a high degree of independence.

In this role, you will collaborate closely with teams across investment product development, brand marketing, and online marketing to ensure that product value propositions and messaging align with StashAway’s business objectives and customer needs. Your contributions will help enhance the overall product experience, aiding in the acquisition and retention of customers.

Key Responsibilities

• Assist in the creation and refinement of product marketing positioning and messaging, ensuring consistency across channels and alignment with brand guidelines.
• Contribute ideas and support efforts to optimise the customer journey, focusing on improving conversion rates from initial awareness through to post-investment engagement.
• Independently manage the business-as-usual (BAU) communication and updates related to yield-based products, ensuring timely and accurate dissemination of information.
• Take ownership of tracking and analysing product conversion metrics on a monthly basis. Share insights company-wide and collaborate with the Senior Product Marketing Manager to identify quarterly areas for improvement.
• Participate in market research efforts, including competitor analysis and gathering customer insights, to inform product marketing strategies and positioning.
• Work closely with product, marketing, and customer service teams to ensure alignment on product positioning and to support the achievement of product marketing objectives.

• 1-2 years of experience in product marketing or a related field, with a basic understanding of marketing strategies and execution.
• Basic understanding of investment products, financial markets, and industry trends, with the ability to support translating complex concepts into customer-friendly messaging.
• Collaboration & Stakeholder Management: Ability to build relationships and collaborate effectively with team members across various departments.
• Strong organisational skills to support the timely execution of product marketing initiatives while adhering to established guidelines and processes.
• Familiarity with regulatory and compliance requirements, particularly in relation to marketing investment products.
• Proficient in written and verbal communication, with the ability to assist in creating clear and concise marketing content.
• Experience in analysing marketing performance metrics and leveraging data to support decision-making and improve marketing outcomes.
• Ability to manage your workload effectively, working independently while receiving guidance, and maintaining productivity in a fast-paced environment.

Employee financial and physical well-being

• Compensation package: You will receive a competitive total compensation package that includes employee stock options if you are a full-time employee.
• Comprehensive insurance coverage: Free panel outpatient GP clinic visits, group hospitalisation and surgical insurance, and Covid hospitalisation insurance coverage (conditions apply).
• Management fee discount: You will receive an employee discount on your asset management fees when you invest with StashAway.

Flexible work arrangements and policies

• Unlimited paid annual leave: It should be simple for you to decide if you would like to take more or fewer days off. We trust that you are accountable for your work and know best if you need 10 or 30 days of paid annual leave that year.
• Personal work equipment budget: It’s important that you have a workstation that’s optimal for you wherever you are.

Learning and development opportunities

• You will be given an annual Learning and Development budget to help you continuously learn in your pursuit of your professional and personal development. You may use the budget for resources and tools that may help you perform better at work. This budget is subject to management approval.

Team bonding budget and initiatives

• Quarterly team bonding budget: We encourage you to socialise with colleagues across job functions, departments, and entities to know them better as individuals beyond what they professionally do.
• Annual off-site (Nov): Each off-site gathers all employees for a full day of company-wide team bonding activities and challenges.

We are seeking a Product Manager (Subscriptions) to be responsible for accelerating the growth of pandapro, our subscriptions offering with exclusive benefits, across foodpanda markets. Partnering with engineering, design, data, marketing and commercial teams, you will be building a product that offers a unique value proposition for our customers, vendors and the platform.

What's on the menu:

• Setting the vision, product strategy and roadmap to drive growth and business impact.
• Defining metrics to measure the health and success of your products and initiatives.
• Running experiments to support your product decisions with data. 
• Identifying and executing on opportunities to optimise acquisition funnel and improving user onboarding.  
• Understanding user needs and building delightful user experiences in collaboration with the design team.
• Aligning with business stakeholders and other product teams to drive meaningful outcomes and ensuring cohesive user experience.
• Leading product execution and helping your squad members thrive. 
• Working closely with the engineering teams across products to build scalable and robust solutions. 
• Keeping apprised of innovations and trends in the industry as well as emerging technologies, and inspire teams to stay ahead of the curve.

What’s the Role?

We're looking for a SEO Content Specialist who’ll focus on English-speaking APAC markets to join our growing SEO Content team. You’ll have the opportunity to learn all about SEO, by taking ownership of blog content strategy for multiple markets in the Pacific and Southeast Asia region.

Content and SEO at Wise is about making sure we offer the best possible content and on-site experience to our customers. We don’t believe in stuffing keywords in a blog article or building artificial links - but we do believe in great copy that inspires and helps readers to find answers.

We’re on a mission to empower our users to make smart financial decisions based on transparent information. Our content team is no different. We produce content and monitor its performance too, because we believe that working in SEO means that you understand how the content you’re producing helps  the end user.

This role is ideal for someone with junior level experience in SEO content marketing, who is passionate about blogging and content creation.

Your Mission

• Produce high quality SEO optimized content in English for multiple blog locales - most notably Wise’s AU, SG and NZ blog 

• Own your content - from ideas to briefing, proofreading, editing and finally publishing articles: you will own every stage of the process

• Conduct keyword research using Ahrefs, SEMRush

• Target mainly personal customers and understand the wants, needs and pain points of our potential new customers

• Explain our products in an easy to understand way for the readers

• Edit copy - you’re not afraid to fix copy or make direct changes when necessary

• Make data-driven decisions using a range of SEO and analytics tools

• Optimize older articles to improve conversion rates and boost performance

• Communicate key insights and obstacles to the team and broader Marketing team

• Find, coordinate and manage a bunch of talented freelance writers

• Follow frameworks - you will ensure our content follows legal, brand and PR guidelines

• If you're experienced in SEO, you might help us identify a new way of working or initiative that helps bring growth to our channel as a whole, not just your locale

 This Role Will Give You The Opportunity To

• Own some of the most promising blog locales in Wise and directly see your impact i.e. how your articles bring new users

• Work autonomously with help from your lead and other team members

• If you’re already experienced in SEO, you may have a chance to identify a new way of working or initiative that helps bring growth to our channel as a whole

• Deepen your SEO and marketing skills by working with talented people in the team

• Work in the SEO content team, probably the most international team in Wise, which consists of 37 (and counting) people from 20 different countries

• Be flexible in how you work, we understand that everyone needs a little something different so we’ll do our best to make it happen

• All this in an exciting international environment full of smart people in cool offices

• Occasionally travel to Tallinn office to meet the rest of SEO content team

About the Third Party Risk Management Specialist - APAC

Third Party Risk Management (TPRM) Specialist - APAC is the intermediate level role in Wise’s Third party Risk management. This individual is responsible for ensuring the outsourcing activities comply with relevant outsourcing regulations and laws, align with internal policies and procedures, and are effectively governed to minimise risk exposure in the regional level. The role involves coordinating TPRM efforts globally, supporting regional stakeholders teams, coordinating audit finding and other gaps, and facilitating reporting activities in the APAC region. 

The specialist will collaborate with local internal teams and other stakeholders to manage and report on outsourcing risks, ensuring effective third-party risk management across the company.

Third Party Risk Management (TPRM) Specialist - APAC duties and responsibilities:

1. Outsourcing risk communication and remediation support
   
   Facilitate the presentation of regional outsourcing risk profiles locally. Provide support for outsourcing-related remediation activities, ensuring that control measures are fit for purpose and meet country-specific requirements and align with global program. 
    
2. Support with risk appetites and KRIs
   
   The specialist assists in establishing and defining the risk appetite for entities, ensuring alignment with overall business objectives and risk management strategies. Role to perform KRIs mapping to identify and monitor key risk indicators.
    
3. Global-Regional coordination and oversight
   
   Lead global coordination efforts of TPRM program regionally, overseeing the alignment of policies and procedures with regulatory requirements, supporting regional teams in their TPRM activities, and providing oversight for policy adherence and procedure effectiveness.
    
4. Regional Compliance and Regulatory expertise
   
   Maintain up-to-date knowledge of relevant regional outsourcing regulations globally and related  laws  affecting third-party risk management. Ensure the TPRM program aligns with regional regulatory requirements and best practices, and design a strategic foundation for building processes and operationalizing relevant regulatory expectations.
    
5. Reporting and audits
   
   Support regulatory reporting requirements, Risk Committees and local Boards, ensuring that information regarding critical vendors are presented and with the updated risk status, maintaining local outsourcing registers in compliance with regulatory mandates is accurately and timely reported and communicated.
    
6. Support and collaboration with regional teams
   
   Coordinate with regional teams to identify and address regional issues and challenges in the TPRM area, ensuring that the Wise's third-party risk management efforts are cohesive and aligned across all operational areas and regions. 
    
7. Build third party risk awareness and trainings 
   
   Build and embed a culture of awareness about third-party processes, and deliver training and workshops to stakeholders involved in managing third-party relationships, continuously improving their understanding of processes and the TPRM program.
   
   The Specialist is reporting directly to the Third Party Risk Management Lead. 

You are the perfect fit if you have:

• Strategic oversight and a thorough understanding of outsourcing risks.

• Experience in outsourcing and third party risk management practices.

• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organisation.

• Excellent coordination and project management skills to coordinate TPRM efforts globally and regionally.

• Possess compliance knowledge and understand how to apply various regulations effectively.

• A “can do” attitude and a passion to tackle challenges and get things done.

• Knowledge of local regulations, law and industry expectations, comfortable working in a fast-paced environment and being flexible with priorities changing.

• A “can do” attitude and a passion to tackle challenges and get things done.

• Knowledge of regulatory framework, comfortable working in a fast-paced environment and being flexible with priorities changing.

• Excellent analytical skills with the ability to analyse big amounts of data, laws and regulations. 

• Ability to build relationships and trust within various stakeholders globally. 

A bit about our team and how you’ll be fitting right

As seen above, this role can be quite diverse and gets a bit hectic, hence we’re looking for someone who would thrive in that environment, someone who is happy to jump into the next challenge every week, month or quarter. Great ownership attitude with time management skills is indeed needed. 

In return, we make sure that you’ll have a like-minded and supportive team around you, where you can be confident in working independently in a fast-paced environment. 

We’re looking for someone who never gets settled and keeps giving feedback to the team on the procedures we have built. If you have an idea on how to do things in a better way, we guarantee that you’ll be heard! Our team covers many areas all across the company, meaning that you will have a chance to explore and develop yourself in the directions you prefer.

What do we offer: 

• Starting salary: 6300 

• Company Restricted Stock Units

• Numerous great benefits in our Singapore office 

Key benefits:

• Flexible working - whether it’s working from home, school plays or life admin we get that flexibility is essential and you’re trusted to do the right thing and be responsible

• Paid annual holiday, sick days, parental leave and other leave opportunities

• 6 weeks of paid sabbatical after 4 years at Wise on top of annual leave

If you're interested in the position, please apply for the latest 7th August 2024. Kindly attach your Cover letter and resume as ONE document. 

As Location Support Specialist, you will handle a wide range of tasks involving hands-on support for end users. The role can be seen as Support Services’ pro-longed arm on site to provide technical assistance and support in troubleshooting.  

Key responsibilities

• Act as Support Services’ extended arm on site for technical assistance and troubleshooting. Provide hands-on support for end users for incidents that cannot be solved remotely.
• Responsible for on-site configurations, installations and inspections of products and services (e.g. hardware for new employees).
• Provide technical assistance such as troubleshooting of malfunctioning software and hardware, as well as perform local installations for offices and warehouses only.
• Responsible for documentation and communication of ongoing assignments, progress, and potential areas of improvement.
• Provide hands and feet for infrastructure specific needs including physical checks/ work and maintenance (infrastructure vendor management e.g., ISP, telephone etc.) *

Sinch is a Customer Communication Cloud company that powers meaningful conversations at scale across messaging, voice, and email. We help businesses deliver unified, personalized experiences across all customer touchpoints. Over 150,000 businesses, including many of the world’s largest tech companies, rely on us for their customer communication needs.

We dream big—for our company, our customers, and our employees—and hire the best talent worldwide to help us bring our vision to life. With nearly 4,500 Sinchers in over 60 countries, probably somewhere we near you!

About the role

Sinch is expanding its global Product & Partner Marketing team and building a new Market Strategy team. We are currently recruiting for a Senior Product Marketing Manager, Market Strategy. Reporting to the Director of Market and Solution Strategy, this role involves working closely with the Director to shape and implement Sinch's market approach and positioning. The role involves developing a deep understanding of market dynamics and buyer behaviors. The individual will work closely with senior stakeholders across the business to ensure that market strategies are robust and product narratives are compelling and effective.

Key responsibilities:

• Market Research & Analysis: Lead comprehensive market research initiatives to gain insights into market trends, competitor strategies, and customer needs. Apply this information to inform strategic decisions and identify new growth opportunities.
• Segmentation & Targeting: Define and refine market segmentation and buyer personas to effectively target and engage key customer segments.
• Strategic Product Narrative: Develop and refine our cross-product and platform positioning. Craft compelling narratives that highlight the unique value propositions of Sinch’s offerings. Ensure these narratives are effectively communicated through thought leadership, analyst relations, and industry associations.
• Industry Expertise: Provide deep industry knowledge to support go-to-market strategies and launch plans. Stay current with industry trends and developments to keep our offerings competitive.
• Collaboration & Leadership: Work closely with internal teams, including product management, marketing, and sales, to align strategies and drive execution. Mentor and guide junior team members to achieve departmental goals.

About you

To excel in this role, the candidate should be a commercially driven product marketer with a strategic mindset and hands-on expertise. Effective communication tailored to various stakeholders, combined with a balance of critical thinking and data-driven insights, is essential. The ideal person thrives in a fast-paced, global environment and enjoys team collaboration.

You should have/be

• At least 7 years of experience in market strategy, product marketing, or a related field within the technology or communications industry.
• Proven experience managing complex projects and leading cross-functional initiatives.
• Strong understanding of market research methodologies, competitive analysis (including win/loss programs), and buyer personas.
• Expertise in creating effective cross-product positioning and narratives, with experience in marketing platforms and multi-persona products.
• Experience with analyst relations, including managing large market reports like Gartner MQ, Forrester Wave, and IDC Marketscape.
• Experience gathering and analyzing competitive insights and running win/loss programs.
• Strong data analysis skills, with the ability to bring data and insights to bear in telling a story; experience with BI tools and/or SQL is a plus.
• Excellent written and verbal communication skills, with the ability to present complex information clearly and persuasively to senior leadership and industry analysts.
• Ability to balance critical thinking with a data-driven approach, while also being dynamic and pragmatic.
• Experience working collaboratively in a fast-paced, global environment.
• Comfortable working with distributed teams across multiple regions and time zones.
• Willing to travel if needed.

Our commitment

We strive to cultivate a motivated and hardworking team in a welcoming and diverse workplace. Our core values—Dream Big, Win Together, Keep It Simple, and Make It Happen—form the basis for a culture that encourages innovative thinking and drives improved business outcomes through diverse perspectives and skills.

The path to success is always upward, and opportunities are closer than you think. It’s time to chase answers, tackle challenges, and follow your dreams.

Ready to join us on this journey? Apply now!

If this role isn’t what you’re looking for, please consider other open roles on our career page: Sinch Careers

- Operational Oversight

• Oversee the day-to-day operations of the custody services, ensuring efficient and secure management of digital assets.
• Implement and maintain robust operational processes, including transaction monitoring, asset segregation, and reconciliation.
• Develop and enforce standard operating procedures (SOPs) to ensure consistency and quality in service delivery.
• Coordinate with the technology team to ensure the reliability and scalability of custody systems and infrastructure.

- Risk Management

• Develop and implement a comprehensive risk management framework to identify, assess, and mitigate risks associated with digital asset custody.
• Conduct regular risk assessments, scenario analysis, and stress testing to evaluate the impact of potential adverse events.
• Monitor and analyze emerging risks in the cryptocurrency market, including regulatory changes, technological advancements, and market trends.
• Collaborate with the compliance team to ensure adherence to regulatory requirements and industry standards.

- Stakeholder Communication

• Communicate effectively with internal and external stakeholders, including  clients, regulators, and auditors.
• Prepare and present reports on risk and operational performance to senior management and the board of directors.

Sleek is on a mission to revolutionize how entrepreneurs operate their business. We want to give small business owners peace of mind and the power of online solutions to allow them to focus on what they do best - growing their business. As we work for our thousands of customers, we gather millions of data points about their business, and in turn we transform those into useful, actionable insights and recommendations to accelerate their growth through smart algorithms. 

We are a team of 500  builders from 18 countries, with offices in Singapore, Philippines, India, Vietnam, Hong Kong, Australia and the UK committed to delivering a delightful experience to our clients!

Mission

This person has two business to look at

1. Sleek Business Account - which is an account we give our customers when the get onboarded with us.
2. Company Secretary Services

Goal is to achieve a near 90+% of automation using AI for the company secretary services for us to bring in operational efficiency and help businesses with better operations management ant scale.

For Sleek Business Account increase our AUM and MAU by minimum of 20% in next 6 months from current levels.

Attributes

• Ability to influence stakeholders and get agreement on your thoughts and solutions
• Ability to understand users without they answering your questions
• Great people management skills
• Autonomy (proactively seeks out solutions without waiting for their manager to ask them)
• Persuasive (great listener and can move others to action)
• AI-ready and curious (ability to identify and deliver on opportunities for AI in our product suite)

Position Duties

• Should be able to get hands dirty, get deep into understanding the pain points of users without having input from them
• Thinking about simple solutions which create a bigger business impact, but at same time not loosing the long term focus.
• Has ability to present thoughts backing data
• Ability to convince stakeholders in what he/she believes
• Ability to think and execute on how AI can solve some of our business problems

• Minimum 5 years of product management experience. Working on a 0 to 1 journey will be an added advantage.
• Entrepreneur mindset to solve things and an attitude that any problem is my problem
• Experience with banking products will be an added advantage.

At Sleek, we work in a fast-paced start-up environment. We have a strong culture built around our five core values: Simplicity, Loyalty, Excellence, Entrepreneurship, Kindness.  As a deliberately multicultural team, our team comprises more than 18 nationalities and spoken languages.

We consider the company’s success to be a result of committed individual and team efforts, and are looking to onboard talented and creative people who want to make a difference. Corporate social responsibility is a passion, and as an equal opportunity employer we aim at making the world a better place.  We are the 1st international incorporation and accounting brand to achieve B Corp certification status, meeting the highest standards of social and environmental impact performance. With a strong commitment to also make Sleek a great place to work, we offer a flexible working environment where we empower every team member to be the best they can be - regardless of race, ethnicity, religion, gender, age or identity.

If you think you would be a good fit for our mission, we look forward to hearing from you!

Grounded in a talent-centric mindset, Maker Lab is a marketing agency designed to build decentralised technology-led agency teams, rooted in collaboration with clients from the ground up. Maker Lab’s cross-functional teams of multidisciplinary specialists are embedded into client teams across digital marketing competencies — from measurement & analytics to content production.

Growth Marketing Specialist (CRM & Mobile)

Fixed term contract

Maker Lab is looking for a dynamic individual to join an exciting project we’ve embarked on with our technology client. Our client's brand is complex, innovative and paving the way for creative avenues to revolutionalise the payment industry in unconventional ways. 

As a growth marketing specialist you will develop user insights, understand ideal consumer journeys,  and build scalable communication avenues through the use of CRM and Mobile technology, and further enhance our growth strategy. This role focuses on providing you with a breadth of exposure across all marketing functions while developing expertise in growth marketing. 

Role: 

• Manage a scalable marketing communications platform through strategic and data-led CRM programmes and product feature roll-outs.
• Plan and develop a content calendar (push notifications, email, in-app) on a monthly basis, including managing a process to intake content suggestions from internal stakeholders (e.g., feature teams, marketing teams).
• Be the project manager and collaborate with internal teams on content creation, including message positioning and strings, asset creation, target group development and engineering requirements. 
• Own the end-to-end process from inception to deployment for push notifications emails and in-app communications. 
• Deployment management includes setting up messages in scripts to be uploaded, creating target lists, QA testing all communications through pre-production channels, and scheduling final communication pushes. 
• Report back on performance, including click-through rates, down-funnel metrics impact. Work with the analytics team on reporting KPIs. 
• Effectively maintain expectations with stakeholders and meet key deadlines.

You:

• BA/BS degree, or in lieu of degree, relevant work experience.
• 5+ years of email, push notification and in-app marketing, CRM, or marketing campaign management experience.
• Experience working in high-growth, technology led matrix organisations, ideally with some fintech exposure.
• Experience with mobile app and growth marketing / hacking desired.
• Experience with CRM marketing technology preferred.
• Previous experience on using SQL for growth and marketing analytics.
• Able to clearly coordinate and provide information to the cross-functional teams.
• Data-driven, being able to convert data into high value business decisions and campaign optimisations.
• A critical thinker who uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Able to independently start projects and is agile and able to learn and quickly adapt to changes. 
• Proven ability to balance multiple priorities and strong attention to detail.
• Exceptional analytical, project and stakeholder management skills.
• Copywriting skills are desired. 
• Exceptional verbal and written English communications and presentations skills and, ideally, fluent in another Asian language to support with the projects spanning across JAPAC.

Please note: due to the high volume of applications, only successful candidates will be contacted with a follow-up introduction email. By submitting your application, you consent to the collection, use and disclosure of your data by the Maker Lab team for the purposes of your application. Where your application contains personal data of third parties, you confirm that you have obtained all necessary consents to provide the Maker Lab team with such personal data and that we may collect, use and/or disclose such data in accordance with the Personal Data Protection Act 2012. If you do not receive an email from Maker Lab, your application has been unsuccessful this time around. Look out for future roles!

We are looking for Payment Operations Senior Specialists to join our APAC Payment Operations Regional team in Singapore. 

Here’s how you’ll be contributing to the APAC Payment Operations Team

• Maintaining consistent and high level execution of recurring tasks & responsibilities within the designated domain;

• Investigating, solving and escalating any issues connected to respective domain in a timely manner;

• Acting as the first level escalation point on the cases and crisis level within own domain, and handling incidents in your area of expertise;

• Supporting stakeholders in solving complex problems related to their area of ownership and ensuring timely and relevant communication;

• Driving product and process improvement in their domain in collaboration with stakeholders;

• Coordinating product and processes related risk assessment and mitigation initiatives;

• Supporting or owning training and mentoring responsibilities of new and existing specialists.

This role will give you the opportunity to: 

• Make an Impact - You’ll help to identify and automate manual processes that complicate our customers’ lives, while increasing the efficiency of the whole operations organisation, driving us towards Mission Zero!

• Challenge Yourself - You’ll be working with teams that face complex situations. You get the chance to question the norm and drive to make things happen instead of wondering why things happened. Through that you can learn more about yourself and what you are capable of when given the right tools and mentoring.

• Inspire Teams - You’ll fuel the revolution with your ideas, knowledge, self-starter attitude, and customer insight, which you’ll use to work with product development engineers and other operational teams to help solve our customer’s problems!

• Work Globally - You’ll work closely with internal and external partners and help to figure out ways to make our customers’ lives better. We’re 5500+ Wisers with 125 nationalities located in offices from Tampa to Tokyo, and much like our product, we operate without borders across teams and locations. We get it done!

• Manage and track the entire renewal process, coordinating and communicating customer renewal intentions with Sales, Finance and other members of the organization
• Working closely with partners and customers internally and externally, understanding contracts and the different terms and conditions aligned with each customer
• Generating and sending quotes 120 days in advance that meet the customers contractual requirements
• Engage customers in a value discussion surrounding their renewal building relationships with key stakeholders to help aid on-time renewals
• Working closely with Account Managers and Customer Success Managers on customer strategies and sales plans
• Provide information to internal and external customers regarding quotes, reinstatement's, co-termination and consolidation of contracts
• Work in a team environment to ensure the completion of assigned tasks within specified deadlines for an assigned region
• Provide information for internal management reporting
• Meet all contractual and reporting deadlines
• Perform additional duties as required

Our client, a company working in the Cyber Security Industry, is looking to hire an IAM Product Manager (Identity Access Management) to join their team in Singapore. Kindly find the details below

Responsibilities:

• You must be able to communicate with all areas of the company.
• You will work with the Product Engineering team and Product Owners in helping to define product features that meet customers’ deployment and usability requirements.
• You will work with the Marketing team in helping them to understand the positioning, key benefits, and target customers of your products.
• Work with Marketing and Product Owners to contribute to product materials, including presentations, case studies, web content, whitepapers and more.
• You will also serve as the internal and external evangelist for your products, including communication with the sales channel and key customers.
• Conduct market research, customer requirements identification, competitive analysis and industry trend studies.
• Manage market requirements ensuring their refinement and continuous assessment with the Product Engineering team.
• Help to define and build a global roadmap based on key market trends and compelling opportunities that differentiates the company in the digital identity market.
• Work with Marketing, Sales, Product Engineering, and Professional Services teams to develop and lead internal content including sales enablement training, FAQs, and cheat sheets to
• Regularly work with strategic partners, sales management, and marketing counterparts to discuss and track progress on business and marketing plans and any open issues.
• Represent as product expert at industry, channel, partner, and customer events. Education and Experience:
• University graduate with a major in Information Technology, Computer Science, or related disciplines and a minimum of 5 years of experience in IAM with emphasis on authentication and mobile security solutions.

Knowledge and Skills

• Technical aptitude, curiosity, and a keen understanding of the IAM and mobile ecosystem and its technical audiences.
• Strong experience as a product manager with a deep understanding of the motivations of technical audiences
• Solid knowledge about product development life cycle and experience involved at various stages including requirement review, UI/UX design, test case review, and production support.
• Strong ability in analyzing data to derive insights and make decisions
• A proven track record of the ability to understand technical personas and build adoption and engagement of new and existing product lines
• Knowledge in mobile/e-banking applications, software/platform architecture, market research, etc.
• Excellent cross-functional collaboration, stakeholder management, and project management skills
• Experience crafting compelling positioning, messaging and thought leadership content
• Ability to effectively influence both internal and external stakeholders across all levels of the organization
• Self-motivated, excellent communication, analytical, logical thinking, problem solving, interpersonal, and writing skills
• Willing to travel across the Asia Pacific region

Your Career

As a Global Sales Support Specialist, you will provide support to our Field Sales Teams with quoting of complex deals, educating on one-off quotes to order inquiries, and advising on product configuration rules. You will also support short-term marketing sales promotions while collaborating with internal business partners to ensure that deals are moving forward.  

Leveraging your passion for knowledge sharing, you will facilitate training with the Field Sales Team on Quote to Order processes and procedures guidelines, educate new hires one Salesforce and advanced quoting sessions. You will also be able to identify system gaps or improvement opportunities and escalate to proper resources for resolution.

Each team member works out of a shared mailbox and is responsible for managing Global Sales Support activities with accuracy and speed.  Requests for assistance from an Account Manager are prioritised for completion based on revenue acquisition, customer relationship building and other forms of determining timing requirements. 

The Global Sales Support Specialist resides within the Sales operations organization and fulfils a variety of key support functions to help ensure revenue attainment.  This role will report to the Global Sales Support Manager.

Your Impact

• Hardware quoting and order tracking to ensure that deals are closed efficiently and accurately
• Collaborating with cross functional teams such as Sales Operations, Sales, and Deal Desk to improve the sales process 
• Reviewing and developing new processes to improve the effectiveness of the sales organization
• Providing training and coaching to sales on the contract and quote building process

Your Career

As a Palo Alto Networks Specialist Cortex Systems Engineer, a Next-Gen AI-powered security operations platform, you will be the expert for the broader Cortex portfolio within our offerings. 

Your portfolio includes Cortex XSIAM (Extended Security Intelligence and Automation Management), Cortex XDR (Extended Detection and Response platform across endpoints, network and cloud), Cortex XSOAR (Security Orchestration, Automation, Response & Threat Intel Management), and Cortex Xpanse (Attack Surface Management).

The Cortex Specialist Systems Engineer is the interface between business and technology. Working closely both internally - with product and engineering to share feedback from the field, and externally - with our prospects and customers to understand their business needs and to design technical solutions that take the best advantage of the Cortex platform. With your colleagues, you will displace competing technologies and build market share - most importantly, help your client sleep at night as our product integrates to build secure digital transactions.

Your Impact

• Drive complex deals in the pre-sale stage, alongside sales engineers and sales reps

• Present to customers as our expert at all levels in the customer hierarchy from technician to manager

• Support the technical field sales engineer on POCs (proof of concept) – assist with the pre-sales process by answering technical questions, conducting POC evaluations, and working with engineering to bridge any gaps

• Work closely with product and engineering to debug and correct challenges encountered during POCs

• Training of the field sales engineers to present new features, product roadmap, new improvements, and sprint summary

• Create new demo scenarios and use cases

• Discuss complex platform architectures to prospects

• Respond effectively to RFIs/RFPs while serving as the main technical point of contact

Team Summary

The Product and B2B marketing team is a passionate and dedicated team with a high-performance culture to lead and execute experiential marketing to raise awareness and generate demand through the creation, curation of Product and B2B Marketing Strategies. Success is achieved through collaboration with cross functional teams across Visa to speed up product and solution adoption, migration and retention to deliver business growth.

Overview of the Product & B2B Marketing Director at Visa:

As Regional Director, you will have a dual reporting line to the Sr. Director of Asia Pacific’s Product & B2B Marketing and the Visa Commercial Solution, Vice President of Global Product & B2B Marketing. You are responsible for leading regional marketing programs for Visa’s Growth Engine.

In this role, you will be the link that connects our regional product strategy to the tactics needed to drive success in sales and marketing. You will use strategic insights and data to drive the development of positioning, value proposition and messaging that resonates with buyers and enables our sales teams to be successful. You will collaborate and partner with our global and communications teams to co-design, develop and deliver innovative programs and marketing initiatives to achieve AP’s goals and objectives.

Key Responsibilities

Be a strategic leader:

• You will lead development of regional marketing strategies, in close partnership with global, regional and country teams to engage our clients and deliver against Visa’s business and marketing goals
• Be the expert on our target audiences, and their advocate inside Visa, who they are, how they buy and their key buying criteria and then distilling the deep insights to develop value propositions and messaging
• You will help develop marketing that articulates value propositions, sets forth positioning and messaging, and activation of experiential strategies relevant to the regional priorities
• You will lead, direct and manage agencies to accomplish strategic marketing projects to support the business and drive concreate outcomes.

Drive Visa Commercial Solution ecosystem awareness and thought leadership:

• Work with Global Product & B2B Marketing to help shape industry thought leadership content and promote across B2B ecosystem audiences
• Partner with regional Communications lead to plan and execute thought leadership programs with and through Media Partners
• Accelerate bringing more products and solutions to market:
• Work in partnership with product and sales to deploy a B2B awareness and lead generation campaigns targeting Financial Institutions, FinTechs, BPSPs, Strategic Partners, Large Mid-Market Commercial Accounts, SMBs, and Government Institutions
• Work to localize, build and deploy sales enablement content to help Visa Commercial Solution product & sales team engage clients and partner
• Localize and launch Visa.com and owned channel content in support of B2B campaigns
• Build and activate experiential digital marketing strategies and plans to advance an always-on content strategy to build awareness and drive demand
• Help accelerate end user adoption and usage through:
• Work closely with country Client Marketing teams to drive client engagement in support of building cardholder activation, acquisition and usage
• Engage with strategic partners to drive regional co-marketing efforts

1. Within Miltenyi Biotec’s Global Technical Support Team, you join our group of global specialists supporting Miltenyi´s various product portfolios. You provide expert-level technical support, deliver product trainings, and support products along their complete lifecycle. 
2. You provide Technical Support to worldwide colleagues (sales, support and service), distributors and customers. This includes answering inquiries, providing application support, investigating and troubleshooting technical issues. You handle complaints in collaboration with other departments. You carefully document your support activities and also collect, analyze and communicate data required for analysis of product performance. You manage and maintain our product knowledge database.
3. You occasionally provide on-site support during customer demos, instrument installations or troubleshooting. 
4. You create, manage and deliver product training in-house and in the field worldwide. 
5. You support products by working with marketing, R&D and production during all stages of the product lifecycle. 
6. You take part in global projects to develop processes, tools and to launch new products.

1. Within Miltenyi Biotec’s Global Technical Support Team, you join our group of global specialists supporting Miltenyi´s various product portfolios. You provide expert-level technical support, deliver product trainings, and support products along their complete lifecycle. 
2. You provide Technical Support to worldwide colleagues (sales, support and service), distributors and customers. This includes answering inquiries, providing application support, investigating and troubleshooting technical issues. You handle complaints in collaboration with other departments. You carefully document your support activities and also collect, analyze and communicate data required for analysis of product performance. You manage and maintain our product knowledge database.
3. You occasionally provide on-site support during customer demos, instrument installations or troubleshooting. 
4. You create, manage and deliver product training in-house and in the field worldwide. 
5. You support products by working with marketing, R&D and production during all stages of the product lifecycle. 
6. You take part in global projects to develop processes, tools and to launch new products.

About the job

In your role as a Sales and Supply Support Specialist, you will create and constantly improve excellent availability, range management and forecasting at the lowest possible costs. Together with the Sales and Supply Support Manager, you will support the Store’s commercial team and act as a communication link between the Store and Supply and Availability team in Service Office.

Your assignment

• Secure the highest goods availability possible supporting the commercial team’s strategy and Sales direction, considering country specific positioning campaigns, the commercial calendar and local store activities.
• Act as the main contact partner for all range management and operational supply-related questions, in the commercial team in the store.
• Work actively with sales in range management by securing qualitative and timely administration of the range in the systems and highlight deviations of the range frame and parameters.
• Act as a gatekeeper to rationalize forecast inputs from Sales and ensuring receiving is on time for Sale’s activation, taking into consideration available capacity.
• Contribute to the successful replenishment by working actively with forecasting and ordering in alignment with the commercial calendar.
• Support the Sales and Supply Support Manager with stock discrepancies analysis as part of the inventory management process.
• Produce timely and periodic follow ups to commercial and management team regarding operational process in the store, including phasing in and out, overstock and concrete, activities and non-central shortages.

Your profile

• You have minimum 2 years of experience in Retail Supply Chain and operational excellence to support in retail and/or logistics processes, tools and working methods.
• You are analytical, able to make objective decisions based on monitoring and reviewing of the in-store Logistics system and other available information.
• You are a team player with strong interpersonal skills; able to establish and maintain effective work relationships with cross-departmental colleagues and confident in approaching and talking to people from all levels.
• You have MS Office proficiency knowledge and knowledge in MVBC (Master version Business Central) system is preferred.
• You can commit to work on public holidays and weekends.