Total 100 Manager public relations officer job vacancies in no 3 changi business park crescent changi business park singapore

IN.FOM (www.infom.asia) is a regional communications agency founded in Jan 2011 by two highly-experienced and respected communicators who believe in hands-on direct-to-client counsel and deliver results that matter. In the last few years, we have won numerous local and regional industry accolades for the many communications campaigns that we have conceptualised and delivered for our clients that include Samsung, Grab, Intel, Expedia, Poly, Herbalife and SGInnovate.

In addition to being named Singapore's PR Agency of the Year in 2015, 2017 and 2019 by IPRS; and the Best Global Technology Agency by Holmes Report (now known as PRovoke) in 2018, we have also won the "The Best Specialist Agency To Work For in Asia Pacific" award in 2017. In 2020, we were named by PRovoke as one of seven Agencies of the Decade in Asia Pacific.

Role

You should be an experienced, broadly capable project and communications manager or director with at least 5 years’ experience in a similar role in a PR agency or in-house, able to handle a wide range of assignments, projects and/or clients with a high degree of success and independence. You have the confidence and support of multiple client contacts.

Capabilities Expected

You are able to demonstrate high-level professional knowledge and skills, and should be able to manage a piece of a large account or a few smaller ones, with little top cover from your team leader.

You should have project management, budgeting, counseling, programming, people management (third party event organisers, and related personnel), and emerging business development skills.

You take responsibility for the projects that you manage, providing excellent client service, applying the agency’s best resources, and successfully managing people involved in projects and managing profitable growth.

Account Management

• Perform day-to-day account work which may include: developing program activities and a wide range of written materials (including strategy papers and press releases), coordinating events, maintaining client and media contacts, managing projects performed with and by others and supervising more junior staff
• Develop and manage projects/programs, including implementation plans, evaluation mechanisms, staffing plans, budgets and timelines
• Independently handle several small accounts or major projects of a large account, performing much of the day-to-day work with assistance from both more junior and more senior staff as appropriate
• Client’s primary day-to-day contact on projects, or, for smaller accounts, is the contact for the full account
• Develop presentations for clients relative to project management/program status under the supervision of the team leader
• Keep team(s) appropriately informed and involved in projects
• Identify and secure help on emerging account problems
• Able to articulate and apply agency vision, goals, practice areas and capabilities
• Fully familiar with the communications plans for accounts and understands and track clients’ businesses
• Act as a liaison between client, outside suppliers (graphic designers, photographers, A/V houses, etc.) and, as appropriate, other internal and external audiences (e.g., employees, media, interest groups)
• Communicate with client contacts and others in a professional, positive and appropriate manner
• Generally familiar with the work of other account teams

Professional Skills

• Growing depth and diversity of account experience to provide informed public relations counsel
• Strong understanding of public relations and a demonstrated ability to achieve public relations objectives
• Develop and draft programs materials based on team input
• Oversee and direct media campaigns. Has established relationships with senior print and broadcast journalists
• Capable writer and able to generate a range of materials (e.g., client memos, press releases, speeches, articles, case histories, byliners, backgrounders, op-ed pieces, brochures and collateral materials as well as program proposals, which require minimal editing
• Demonstrate competence at using internal and external research capabilities and in preparing in-depth analyses
• Able to contribute to presentations using internal or external resources
• Balance work load and tasks, communicating effectively with team members to reliably implement assignments on budget and on time
• Demonstrate solid teamwork capabilities while beginning to build supervisory skills
• Efficiently and effectively plan and manage events (e.g., press conferences, media tours, analysts meetings, advocate briefings, etc.) with minimal supervision

IN.FOM (www.infom.asia) is a regional communications agency founded in Jan 2011 by two highly-experienced and respected communicators who believe in hands-on direct-to-client counsel and deliver results that matter. In the last few years, we have won numerous local and regional industry accolades for the many communications campaigns that we have conceptualised and delivered for our clients that include Samsung, Grab, Intel, Expedia, Poly, Herbalife and SGInnovate.

In addition to being named Singapore's PR Agency of the Year in 2015, 2017 and 2019 by IPRS; and the Best Global Technology Agency by Holmes Report (now known as PRovoke) in 2018, we have also won the "The Best Specialist Agency To Work For in Asia Pacific" award in 2017. In 2020, we were named by PRovoke as one of seven Agencies of the Decade in Asia Pacific.

Role

You should be an experienced, broadly capable project and communications manager or director with at least 5 years’ experience in a similar role in a PR agency or in-house, able to handle a wide range of assignments, projects and/or clients with a high degree of success and independence. You have the confidence and support of multiple client contacts.

Capabilities Expected

You are able to demonstrate high-level professional knowledge and skills, and should be able to manage a piece of a large account or a few smaller ones, with little top cover from your team leader.

You should have project management, budgeting, counseling, programming, people management (third party event organisers, and related personnel), and emerging business development skills.

You take responsibility for the projects that you manage, providing excellent client service, applying the agency’s best resources, and successfully managing people involved in projects and managing profitable growth.

Account Management

• Perform day-to-day account work which may include: developing program activities and a wide range of written materials (including strategy papers and press releases), coordinating events, maintaining client and media contacts, managing projects performed with and by others and supervising more junior staff
• Develop and manage projects/programs, including implementation plans, evaluation mechanisms, staffing plans, budgets and timelines
• Independently handle several small accounts or major projects of a large account, performing much of the day-to-day work with assistance from both more junior and more senior staff as appropriate
• Client’s primary day-to-day contact on projects, or, for smaller accounts, is the contact for the full account
• Develop presentations for clients relative to project management/program status under the supervision of the team leader
• Keep team(s) appropriately informed and involved in projects
• Identify and secure help on emerging account problems
• Able to articulate and apply agency vision, goals, practice areas and capabilities
• Fully familiar with the communications plans for accounts and understands and track clients’ businesses
• Act as a liaison between client, outside suppliers (graphic designers, photographers, A/V houses, etc.) and, as appropriate, other internal and external audiences (e.g., employees, media, interest groups)
• Communicate with client contacts and others in a professional, positive and appropriate manner
• Generally familiar with the work of other account teams

Professional Skills

• Growing depth and diversity of account experience to provide informed public relations counsel
• Strong understanding of public relations and a demonstrated ability to achieve public relations objectives
• Develop and draft programs materials based on team input
• Oversee and direct media campaigns. Has established relationships with senior print and broadcast journalists
• Capable writer and able to generate a range of materials (e.g., client memos, press releases, speeches, articles, case histories, byliners, backgrounders, op-ed pieces, brochures and collateral materials as well as program proposals, which require minimal editing
• Demonstrate competence at using internal and external research capabilities and in preparing in-depth analyses
• Able to contribute to presentations using internal or external resources
• Balance work load and tasks, communicating effectively with team members to reliably implement assignments on budget and on time
• Demonstrate solid teamwork capabilities while beginning to build supervisory skills
• Efficiently and effectively plan and manage events (e.g., press conferences, media tours, analysts meetings, advocate briefings, etc.) with minimal supervision

Meta is looking for a Public Policy Associate Manager, Human Rights, located in Singapore.

This role will work creatively and dynamically to mitigate a broad range of human rights risks; enable rapid response to emerging content or product issues; and strengthen engagement with human rights defenders.

This role will report to the Director of Human Rights Policy. and will be a member of a creative and impactful global human rights team, bridging communities across human rights, tech, and business.

This position has the potential for significant impact in region and globally.

Responsibilities

• Support a range of due diligence projects and strategies to ensure we "know and show" our human rights risks, according to global standards
• Detect, analyze, and respond to APAC and global events, then develop strategies and action steps to mitigate rights risks, as well as manage case escalations
• Provide expert advice on human rights question and mitigations to a wide array of internal stakeholders, including policy teams, operational teams, and management.
• Collaborate internally and persuasively with partner teams across policy, operations, and legal.
• Support the needs of external stakeholders, including expert groups, civil society, and human rights defenders

Minimum Qualifications

• BA or equivalent professional qualification in any field
• 5+ years of professional work experience in human rights, conflict prevention/resolution, strategic or regulatory response, risk management, or related fields
• Knowledge of geopolitical, security, or socio-cultural issues in the APAC region, as well as of the impact of digital and new technologies
• Demonstrated operational or project/program management skills
• Experience in framing complex policy or technical issues, then building consensus and coalitions for action
• Strong writing and analytical skills.

Preferred Qualifications

• Strong knowledge of global human rights standards and principles, ideally including freedom of expression as well as the UN Guiding Principles on Business and Human Rights.
• Strong knowledge of in-region challenges faced by human rights defenders, women and girls, and/or other vulnerable groups
• Fluency in an APAC local or regional language as the candidate may be required to review policy in the local language
• Demonstrated experience working in internet or tech policy or operations

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Position Overview:

We are seeking a seasoned IT Project Manager with a minimum of 10 years of experience to lead and manage complex IT projects, particularly in the public sector. The ideal candidate will have expertise in CRM solutions, a proven track record in project management within Singapore’s public sector, and a strong ability to deliver high-quality solutions that align with organizational goals. As this role involves working closely with government agencies, only Singapore Citizens or Permanent Residents (PR) will be considered.

Key Responsibilities:

• Project Planning and Execution:

• Lead the planning, execution, and delivery of IT projects, ensuring alignment with scope, budget, and timelines.

• Develop and maintain comprehensive project plans, including risk management, resource allocation, and milestone tracking.

• Stakeholder Engagement:

• Collaborate with public sector stakeholders to understand requirements, define project objectives, and secure approvals.

• Act as the main point of contact between clients, vendors, and internal teams, ensuring effective communication throughout the project lifecycle.

• CRM Implementation (Preferred):

• Manage projects related to CRM implementation and enhancement, ensuring systems meet business needs and compliance requirements.

• Work with technical teams to integrate CRM solutions with other enterprise systems.

• Public Sector Expertise:

• Ensure projects adhere to Singapore public sector IT governance frameworks, standards, and procurement processes.

• Leverage knowledge of public sector operational requirements to deliver tailored solutions.

• Team Leadership:

• Manage and lead cross-functional project teams, fostering collaboration and accountability.

• Provide mentorship and guidance to team members, ensuring optimal performance and professional growth.

• Budget and Resource Management:

• Oversee project budgets, ensuring cost-effectiveness and adherence to financial constraints.

• Allocate and manage resources effectively to meet project demands.

• Monitoring and Reporting:

• Track project performance and progress using appropriate tools and metrics.

• Prepare and present detailed project reports to senior management and stakeholders.

Qualifications:

• Experience:

• Minimum of 10 years of experience in IT project management.

• At least 5 years of experience managing projects in the Singapore public sector is mandatory.

• Hands-on experience with CRM solutions, such as Salesforce, Microsoft Dynamics, or similar platforms, is highly preferred.

Education:

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.

• PMP, PRINCE2, or other relevant project management certifications are advantageous.

Technical Skills:

• Strong understanding of IT systems, enterprise applications, and system integration.

• Familiarity with public sector IT governance, procurement policies, and compliance standards.

Soft Skills:

• Exceptional communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders.

• Strong analytical and problem-solving skills.

• Proven ability to manage multiple priorities in a fast-paced environment.

Requirements:

• Mandatory: Singapore Citizen or Permanent Resident (PR) due to public sector engagement requirements.

• Demonstrated experience in managing IT projects within the Singapore public sector.

• Availability to work on-site in Singapore as needed.

Your Career

The Named Account Manager is a significant driver of company revenue and growth. As an experienced and dynamic sales professional, you're responsible for leading and driving sales engagements. You're motivated by the desire to solve critical challenges facing our customer's secure environment, so you're prepared to connect them with a solution for every stage of threat prevention.

You'll be responsible for meeting and exceeding your quota by crafting and implementing strategic territory plans targeting deployments of the Palo Alto Networks Next Generation Security Platform. This is a unique opportunity for a closer with a go–getter mentality to win business and market share by actively displacing competing technologies. Oh, and did we say you love to sell? Because selling is what gets you out of bed every morning. This is not just a career - it's a meaningful challenge that impacts our lives in the digital age.

Our solutions are best–in–breed and customers need a trusted cybersecurity partner who can create a truly zero trust based security architecture. Our customers are looking to us to create critical transformations and our portfolio of solutions will help us do that.

Your Impact

• You will drive and orchestrate complex sales cycles and work with our internal partners and teams to best serve the customer
• Your consultative selling experience will identify business challenges and create solutions for prospects and our customers
• Understand the competitive landscape and customer needs so you can effectively position the portfolio of Palo Alto Networks solutions
• Create clear goals and complete accurate forecasting through developing a detailed territory plan
• Leverage prospect stories to create a compelling value proposition with insights into value for that specific account
• Stay updated on industry news and trends, and how they affect Palo Alto Networks products and services

Job Responsibilities

• Assist the Relationship Manager to manage and strengthen customer relationships, cross-sell products and services as well as portfolio risk management
• Facilitate and support Relationship Manager in completing the transactions especially in documentation of agreement and liaising between our legal and customer over the agreement terms
• Review and analyse customers’ financial performance for credit applications
• Closely monitor and keep track of latest development of existing accounts
• Ensure full compliance of rules & regulation set internally & externally

Job Requirements

• Degree in Accountancy, Business Administration, Finance or Economics
• 3 to 5 years of related work experience in Banking industry
• Strong analytical, presentation and negotiation skills with strong command of English
• Excellent communication and interpersonal skills

We are seeking a highly motivated Public Policy Associate to join our South Asia Public Policy team. The ideal candidate will have a passion for technology and its potential to create opportunities, connect communities throughout the region in a safe and responsible manner, and possess deep understanding of the political and regulatory landscape within the region.

As part of this role, you will be responsible for understanding Meta’s policies and business priorities, and will work closely with country policy leads across South Asia to develop and execute strategic regional policy plans, aligned with global policy priorities and local market needs. Additionally, you will collaborate with colleagues globally, engage with trade associations, and work with third-party groups. The successful candidate will join a team addressing some of the most intriguing public policy challenges of our time, including AI, privacy, safety, freedom of expression, and the growth of the digital economy. This position is based in Singapore and reports to the Director of Public Policy for South & Central Asia.

Responsibilities

• Collaborate with country policy leads across South Asia to develop and execute strategic regional policy plans, aligned with global/regional policy priorities and local market needs.
• Track key policy developments in South Asia, focusing on issues at the intersection of technology, social media, and the digital economy, and provide timely analysis and recommendations to country policy leads.
• Support regional country policy team on strategic engagements with policymakers, NGOs, private sector organizations, and other stakeholders across South Asia to advance Meta’s public policy interests on issues such as safety, security, content policy, AI, and other technology-relevant matters.
• Partner with cross-functional teams across product, legal, marketing, and communications to enhance internal and external understanding of key policy issues in South Asia and promote Meta’s policy positions.
• Help prepare submissions and responses to consultations from external stakeholders, including governments, NGOs, and industry bodies, on relevant policy matters in South Asia.
• Foster creative partnerships with advocacy groups, academia, and industry bodies in South Asia to promote Meta’s policy goals and support the growth of the digital economy in the region.

Minimum Qualifications

• Bachelor's degree in a relevant field (e.g., law, political science, international relations, public policy)
• 4+ years of experience in public policy, government affairs, or a related field
• Strong knowledge of the political, economic, and social landscape in South Asia
• Excellent communication and interpersonal skills, with the ability to build relationships with a wide range of stakeholders
• Strong analytical and problem-solving skills, with the ability to think strategically and creatively
• Ability to work independently and as part of a team, with a high level of self-motivation and discipline
• Ability to manage and drive multiple projects and campaigns simultaneously.
• Passion for technology and addressing key policy issues such as AI, online content and safety, privacy, and internet governance.
• Ability to travel to Pakistan, Bangladesh, Nepal and Sri Lanka.

Preferred Qualifications

• Policy experience at a multi-national corporation or institution working in Pakistan and Bangladesh.
• Experience with policy advocacy, executing policy programs or campaigns domestically and/or internationally

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

About Our client

Our client is a non-profit organisation, headquartered in Singapore. Their mission is to improve public sector capabilities and governance around the world. We believe that when governments are effective and responsive, they will earn the trust of citizens and businesses, which in turn encourages investment and work, and supports national development and prosperity.

They partner with governments in Africa, Asia, Latin America, and the Middle East to build public sector capability and leadership through training programmes, technical projects, and practical knowledge creation and sharing. Examples of these training programmes include programmes that impart critical knowledge and skills, and share good practices in national governance.

The opportunity

They are currently seeking to hire a qualified talent for a Senior Manager/Manager (Programmes) to design, manage and deliver training programmes for the Academy which is the training arm of the organization.

The right candidate will have notable qualifications and a well-rounded understanding of the public sector landscape. They should be well-versed in programme design and implementation, able to lead engagements with government clients, and deliver training in diverse international settings.

Some of the specific job responsibilities are listed below Key Responsibilities:

Key Responsibilities:

• Work with the Deputy Dean (Programmes) and Dean of the Academy to engage external stakeholders, including government clients and a network of subject matter experts, to design and deliver impactful training programmes
• Develop and manage learning interventions (e.g., identifying learning needs, designing curriculum, and evaluating learning interventions) based on CIG’s curriculum framework
• Scope, design and execute projects related to institution building and strengthening of National Schools of Government (e.g. strategic planning and review, organisational design, and internal capability development)
• Identify, engage, and work with subject matter experts and trainers to shape the content, curriculum and learning outcomes of the learning interventions
• Independently manage client engagements, understanding their learning needs, and contextualising learning interventions to suit local public sector environments
• Facilitate workshops and programmes in the countries where our client operates
• Lead and coordinate programme organisation and administration, which includes but is not restricted to management of programme logistics and provision of learner support
• Undertake any other responsibilities related to the establishment and operations of the Academy, as may be reasonably expected given the candidate’s experience and capabilities.

Experience and Qualifications

• Possessed a Humanity Degree or Masters from a recognised university
• For the Senior Manager position, at least 7-8 years’ progressive experience in government and public policy
• For the Manager position, at least 5-6 years’ progressive experience in government and public policy
• Good track record of designing and developing learning interventions targeted at adult learners including blended and online learning

Skillsets & Aptitudes

The ideal candidate should excel in:

• A commitment to excellence and willingness to learn. You should be proactive about ensuring that work is completed to a high standard and within deadlines. You will need to be willing and able to learn through hands-on experience and take on board feedback constructively to improve.
• A strong belief in our mission and goals, with the willingness to learn and grow alongside the organisation.
• Adaptability and resourcefulness, able to find creative solutions to new challenges and opportunities, even if these extend beyond your specific job scope
• Multitasking and managing several concurrent projects with different partners, while maintaining attention to detail

Advantages:

• Love for frequent international travel
• Familiarity in leading and coordinating cross-border, multi-cultural stakeholders across time zones
• Familiarity in working in countries other than Singapore
• Written and spoken proficiency in languages other than English

Work Arrangement

• Our client adopts a hybrid working arrangement which allows for a mix of in-office work and telecommuting.

Interested applicants may email updated CV to Daniel Yuan (R1102385): [email protected]

We regret only shortlisted will be notify

We believe that challenges are best solved together. That’s why, when you join us, you become part of a diverse and global community of problem-solvers. You'll find an unexpected mix of people who bring their unique expertise to build trust in society and tackle important issues. Here, we welcome and encourage you to lead with value and inspiration, question and challenge assumptions, as well as embrace new opportunities to deliver quality outcomes in exciting and unexpected ways, all with the support of technology.

At PwC South East Asia Consulting, we help businesses to work smarter and grow faster. We partner with our clients to build effective organizations, innovate and grow, reduce costs, manage risk and regulation and, leverage talent. Our aim is to support businesses in designing, managing and executing lasting beneficial change.

PwC’s South East Asia Consulting practice provides a comprehensive range of professional services and experience to deliver large scale, cross territory transformation projects, wherever our clients need us to be – from strategy through to execution.

About the role

• As a PMO you are expected to drive various tasks related to customer migration.
• You will be communicating closely with different clients to help them with the ISO20022 migration, a change in format payment announced by SWIFT.
• Evaluate and oversee the project to ensure they are meeting company standards, adhere to budgets, and meet deadlines
• You would be responsible in developing project plans and distributing and allocating resources accurately
• Creating reports for senior managers and stakeholders
• You will handle Japanese clients and help them with their migration

About you

• Proven work experience as Project Manager Officer
• At Least 2 years of consulting experience
• Having knowledge/experience of bank sales industry
• Preferably with experience in ISO migration
• Have handled big projects and has exposure handling global projects
• Good Communication skills
• Can speak English and Japanese at business level to better connect with clients.

Summary

This position will be supporting the company’s corporate planning, the planning of internal control and governance, compliance, and risk management to maintain adherence to legal standards and internal policies.

Job Description

• Planning of Internal control and governance including compliance and risk management related matters.
• For the compliance and risk management related matters, setting-up and managing the internal framework for implementation and monitoring to conduct the internal regulation, relevant laws/regulations.
• Collaboration with relevant department in HQ and/or external advisers to ensure above.
• Manage and update policies and procedures in relation to the internal control and governance.
• Prepare and submit relevant reports to management and HQ.
• Plan, Develop, conduct, and facilitate a training for employees in relation to the internal control and governance matters.
• Other tasks will be assigned by the management.

For compliance related matters, these also includes:

• Monitor compliance with local and international financial regulations.
• Coordinate and conduct audit as well as any other such controls as may be required under the Information Control framework.
• Conduct checks on reports submit to regulatory bodies.
• Demonstrates adaptability and promptness in adjusting to new Anti-Money Laundering (AML) policies, processes, and system knowledge.
• Perform various legal compliance activities (e.g., KYC, PDCA)

Job Description

• Bachelor's degree in law, Finance, Business Administration, or compliance related disciplines
• At least 2 to 5 years of experience in corporate planning, especially in relation to the internal control and governance, compliance role within the financial services industry in similar capacity.
• Experience in performing Risk Assessment
• Regulatory knowledge (AML/CFT, CRS, PDPA, KYC guidelines, etc.)
• Good interpersonal and communication abilities (verbal and written) including presentation skills, effective cross-cultural communication.
• Professional Japanese in both speaking and writing in-order to communicate with Japanese in HQ.
• Proactive and possess critical thinking skills.
• Able to work effectively under pressure in a team environment.
• Diligent and firm with high ethical standards.
• Able to prioritize work and meet deadlines

Responsibilities:

• Manage accounts receivable functions, including invoicing, accounts receivable aging, venue deposits, venue income reports, venue insurance, car park and statements of account
• Manage budget compliance and coordinate quarterly budget review meeting
• Manage quarterly and annual grant reporting
• Oversee fixed deposit placements, maintain the fixed deposit schedule, and manage related banking documents
• Prepare monthly investment and cashflow reports
• Maintain and update policies and procedures such as procurement
• Provide cross coverage for accounts payable
• Perform any ad-hoc tasks assigned by the Head of Department

Requirements:

• Degree or diploma in business administration or finance/accounting or equivalent.
• At least two to three years of relevant experience
• Prior experience in accounts payable, account receivable and finance reporting
• Experience with accounting software such as Navision
• Proficient in Microsoft Excel, such as using formula and building pivot table
• Analytical with strong administrative ability and detail-oriented
• Team player who is able to work well with others at all levels within the organisation

We regret that only shortlisted candidates will be notified.

Job Description

· Work with Partners/Directors in planning and liaising with clients in related audit assignments;

· Supervise, train and evaluate a team of junior auditors, reviewing their work and providing guidance;

· Ensure audits are completed within timeframe and reports are in compliance with Singapore FRS;

· Other duties as assigned.

Requirements

· You should have a bachelor’s degree in accounting or a business degree with training in accounting;

· You should have had at least 4 years of relevant audit experience in a similar capacity to apply;

· You should be a team worker, have good communication, project management and leadership skills as well as being well versed in spreadsheets and auditing software.

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.

We’re looking for a Client Success Manager to join our ever-evolving Customer Experience team to help us unleash the potential of every business.

Are you ready to make your mark? Then you sound like a Worldpayer.

About the team

Our International Merchant Solutions division at Worldpay is booming. With significant revenue increases year on year, the business is the engine room of our global strategy. As experts in what we do, we operate across verticals that represent the most exciting opportunities for global eCommerce growth – Digital Content, Retail, Airlines, Crypto, Regulated Gambling and Travel – and in doing so we are privileged to partner with many of the world’s most dynamic organizations.

What you’ll own

As a Client Relations Account Manager, you will be responsible for ensuring excellent and consistent rapport with Worldpay enterprise clients. You will act as the primary liaison for the service side of the client relationship, including ongoing relationship management, escalations, project oversight and service delivery.

• Ensure a positive and consistent relationship for an assigned portfolio of large enterprise clients.
• Serve as primary point of contact to support problem resolution and ensure client retention.
• Develop strong working relationships with assigned clients and Worldpay from resources.
• Collaborate effectively with your team and internal stakeholders, improving and challenging existing internal processes for the benefit of the customer.
• Identify opportunities to grow our clients’ share of wallet through cross-sell of value-added services.
• Coordinate with clients, relationship managers and other appropriate areas to ensure clients are properly serviced and all operational arrangements are in place to service assigned accounts.
• Other related duties assigned as needed.

Where you’ll own it

You’ll own it in our APAC hub. With hubs in the heart of city centers and tech capitals, things move fast in APAC. We pride ourselves on being an agile and dynamic collective, collaborating with different teams and offices across the globe.

What you bring

• The ability to establish and maintain effective working relationships, both internally as well as externally
• Organizational and time management skills • Broad knowledge of Worldpay from products and related services
• A strong aptitude to analyze and solve problems
• Prior banking or finance related experiences a plus.

Worldpay perks

What we’ll bring for you We know it’s bigger than just your career. It’s your life, and your world. That’s why we offer global benefits and programs to support you at every stage. Here’s a taste of what you can expect.

● A competitive salary and benefits.

● Time to support charities and give back to your community.

● Parental leave policy.

● Global recognition platform.

● Virgin Pulse access.

● Global employee assistance program

Does this sound like you? Then you sound like a Worldpayer.

Apply now to write the next chapter in your career. We can’t wait to hear from you. To find out more about working with us, find us on LinkedIn.

#LI-CW2

The Digital Communications Manager will be responsible for the development of multichannel digital content, including design, writing and corporate platform / channel management. SHEIN is looking for an experienced creative spark with a strategic mindset to take our corporate messaging and assets to new audiences across digital platforms, including social media and our corporate website. The successful candidate is part of a team supporting the company’s global strategic communication, and will be a leading member of the Global Communication Hub.

Responsiblities

• Establishing communication goals and objectives for digital campaigns / ad-hoc projects, including identifying target audiences and determining outreach methods / schedules
• Developing creative concepts and copy for digital assets in collaboration with project owners and stakeholders, including graphics, inforgraphics, website layout, blogs, newsroom posts, etc.
• Establishing communication goals and objectives for each campaign, including identifying target audiences and determining outreach methods.
• Regularly evaluating and testing new and innovative communications tactics and channels, documenting the results and sharing best practices with the team.
• Supporting the Employer Branding team with channel / platform development to build, sustain and protect SHEIN’s brand reputation.

Required qualifications / skillset:

• Bachelor’s degree in digital communications, graphic design or equivalent.
• 5 to 6 years of digital communication experience on the agency or client side, with direct experience in design, and social media management.
• Outstanding written and verbal skills, including demonstrated ability to create authentic, strategic and relevant content that engage and inspire internal and external stakeholders across multiple channels.
• Experience in building omnichannel communications strategies and plans.
• Independent worker with strong sense of initiative.

Job Responsibilities

• Lobby presence will be a key task. Main duties include greeting and escorting guests patronizing our hotel
• Monitor expected bookings, ensure guests are being welcomed and greeted in an appropriate manner
• Provide flawless, upscale, professional and high class guest service experiences for guest throughout their stay
• Analyze customer feedback and providing strategic direction to continuously improve overall guest positive rating
• Establish a rapport with guests, maintaining good relationship and handle all guest feedback, requests and enquiries
• Liase with operation team including receptionist, concierge, housekeping and F&B serivce staff to provide an overall comfortable guest experience
• Coordinate with pre-arrival team and send pre-arrival emails and to ensure that guests preferences/request are met
• Maintain a high standard of personal appearance and grooming at all times in line with the hotel’s grooming standards/guidelines
• Well informed of hotel facilities and be able to answer all guest inquiries
• Develop and maintain close business contact with in-house guests and to provide personalised service whenever possible
• Resolve all guest feedback and ensure guest satisfaction prior to departure

Job Requirements

• Proficiency in English : knowledge of other languages is a plus
• Understanding of hotel management best practices
• Hands on experience with Hotel Opera System
• Ability to work flexible hours including on weekends and public holidays
• Strong sense of responsibilities and always portray a professional image
• Customer service driven with outstanding communication and active listening skill
• Ability to multitask and resolve guest constructive feedback

The successful candidate will join the Deposits team and will be responsible to grow and service a portfolio of Fixed Deposits customers comprising both personal and corporate customers. He/She is expected to expand the deposit base and to participate actively in the Bank's marketing activities. He/She must be familiar with customer onboarding process including performing required due diligence screening and KYC on the prospective customers and also performing the periodic KYC reviews. He/She is also required to attend to the banking needs of the portfolio of customers on their transactions for all accounts maintained with the Bank and to manage the relationships.

The preferred candidate must satisfy the following requirements:

• Recognized Degree
• 3 to 5 years' experience in a similar role
• Demonstrate maturity and confidence in handling difficult situations
• Able to work independently and under pressure and tight timelines
• Good interpersonal and communications skills
• Understanding of the Thai language/Bahasa Indonesia will be a plus

Your new company

You will be working with one of the major IT Consulting companies in Singapore to deliver advanced ICT solutions and services to their clients in public sector.

Your new role

As IT Project Manager, you will be responsible for:

• Scope, plan, and manage projects through the entire life cycle, ensuring delivery to time, cost, and quality.
• Provide project management expertise and lead key project work streams, following the full project life cycle and project governance processes
• Coordinate project activities among functional and technical team members and consultants.
• Establish and maintain risk assessment to identify and assess the material risks that arise in their area of responsibility
• Build and maintain relationships across the organization to facilitate achievement of strategic goals throughout the project lifecycle.

What you'll need to succeed

• Bachelor’s degree in a related field, such as computer science, information technology, computer engineering or another closely related discipline.
• Proven track record and experience in supporting government or public sector related IT projects is a must.
• At least 5 – 10 years of IT application project management experience in Agile or Hybrid methodology.
• Vendor and contract management experience is highly desirable.
• Technical understanding of cloud services such as AWS or Microsoft Azure.
• PMP or Scrum certification will be added value.
• A proven track record of managing government/complex projects from inception to completion, ensuring they are delivered on time, within scope and budget.
• Excellent communication, interpersonal, and collaboration skills with the ability to work effectively across diverse teams and stakeholders.

What you'll get in return

In return, you'll be part of an organization who values their employees. You will have a structured career growth and encouraging working environment. You will also be compensated with attractive remuneration package.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or email [email protected] for a confidential discussion on your career. Referrals are welcome.

If this job isn't quite right for you, but you are looking for a new position within Digital Transformation, Projects & Change, please contact us as well.

EA Reg Number: R22107752

EA License Number: 07C3924 | Company Registration No: 200609504D

Position: Logistic officer

Salary: 2500-2950 + Commission

Office Location: Ubi

Interested applicants can also send your resume to WA:+65 8839 3566 (Ms Angel) and allow our Consultant to match you with our Clients.

No Charges will be incurred by Candidates for any service rendered.

LIEW ONN KEE REG NO : R22108518

THE SUPREME HR ADVISORY EA NO:14C7279

Job Summary:

We are seeking a dynamic and dedicated individual to join our team as a Management Trainee in Logistic Operations. This role focuses on overseeing daily parcel deliveries assigned by our clients. The trainee will manage parcel pickup, sorting, and team coordination to ensure efficient and successful last-mile delivery. The selected candidate will undergo a structured training program, starting as a parcel delivery driver and progressing to managing routes, ultimately becoming a Zone In-Charge as an Operations Manager.

Key Responsibilities:

•Daily Parcel Operations: Oversee the pickup and loading of parcels from our partner’s warehouse.

•Parcel Sorting: Sort parcels according to designated districts to ensure efficient delivery routes.

•Team Supervision: Manage and lead a team of 3-6 parcel walkers, ensuring they are dropped off at designated delivery areas.

•Coaching and Training: Provide training and guidance to parcel walkers on delivery procedures and best practices.

•Performance Monitoring: Ensure delivery walkers meet their assigned daily delivery targets and maintain high service quality.

•Team Welfare: Ensure the well-being of parcel walkers, addressing any concerns and promoting a positive work environment.

•Target Achievement: Drive the team towards achieving successful parcel deliveries based on client expectations.

Training Path:

•Phase 1 – Parcel Delivery Driver: Learn the fundamentals of last-mile delivery by initially performing parcel deliveries to understand operations from the ground up.

•Phase 2 – Route Management: Progressively take charge of delivery routes, ensuring efficiency and timely completion of daily delivery targets.

•Phase 3 – Zone In-Charge (Operations Manager): Take overall responsibility for parcel delivery operations within a designated zone, managing both drivers and walkers to optimize performance.

About the job

As a key member of the Public Relations team at MindChamps, you will collaborate closely across multiple functions to position MindChamps as a global leader in education. With our breakthrough education methodology, which has achieved patent programme status across three continents – the US, UK, and Australia – you will be instrumental in shaping and executing our public relations strategy. Your role will be pivotal in enhancing brand visibility and credibility, amplifying MindChamps’ voice on the world stage, and ensuring our innovative educational messages resonate deeply with key stakeholders, both locally and internationally.

What You’ll Do:

• Develop and implement comprehensive Public Relations strategies and campaigns to elevate MindChamps’ brand presence across multiple markets.
• Create impactful and engaging content for press releases, articles, social media, digital platforms, human interest stories, videos, and infographics, with a focus on differentiating MindChamps’ unique approach to education.
• Act as a brand guardian, ensuring all external communications align with MindChamps’ mission and values.
• Build and maintain strong relationships with media outlets, proactively identifying opportunities to highlight key milestones and securing positive media coverage.
• Provide strategic advice on media profiling and public appearances for executives, including our CEO and Global Chief Brand Officer.
• Manage crisis communications and be an integral part of the team responsible for handling sensitive issues.
• Collaborate with internal teams to ensure consistent messaging across all communication channels, including internal platforms.

What You’ll Need:

• Min 3 years of experience in public relations, communications, or related fields, with a proven record of delivering successful Public Relations campaigns.
• Degree in communications, public relations, marketing, or a related discipline.
• Exceptional writing and storytelling skills, with the ability to craft compelling narratives that highlight MindChamps’ commitment to shaping future generations.
• Strong media relations experience, with a solid understanding of how to manage issues and crises effectively.
• Ability to thrive in a fast-paced, dynamic environment that requires juggling multiple projects.
• Excellent interpersonal skills, with experience collaborating with senior leadership teams and external stakeholders.
• Proficiency in managing communication across various platforms, including digital and social media channels.
• Strong project management skills, with the ability to oversee initiatives from concept to execution.

What We Offer:

• Be part of a pioneering team shaping the future of education and child development.
• Enjoy a positive work environment that fosters teamwork, creativity, and growth.
• Opportunities for professional development and career advancement.

Thank you for your interest in MindChamps. You will be contacted if you are shortlisted for an interview.

Meta is looking for a Public Policy Associate Manager, Human Rights, located in Singapore.

This role will work creatively and dynamically to mitigate a broad range of human rights risks; enable rapid response to emerging content or product issues; and strengthen engagement with human rights defenders.

This role will report to the Director of Human Rights Policy. and will be a member of a creative and impactful global human rights team, bridging communities across human rights, tech, and business.

This position has the potential for significant impact in region and globally.

Responsibilities

• Support a range of due diligence projects and strategies to ensure we "know and show" our human rights risks, according to global standards
• Detect, analyze, and respond to APAC and global events, then develop strategies and action steps to mitigate rights risks, as well as manage case escalations
• Provide expert advice on human rights question and mitigations to a wide array of internal stakeholders, including policy teams, operational teams, and management.
• Collaborate internally and persuasively with partner teams across policy, operations, and legal.
• Support the needs of external stakeholders, including expert groups, civil society, and human rights defenders

Minimum Qualifications

• BA or equivalent professional qualification in any field
• 5+ years of professional work experience in human rights, conflict prevention/resolution, strategic or regulatory response, risk management, or related fields
• Knowledge of geopolitical, security, or socio-cultural issues in the APAC region, as well as of the impact of digital and new technologies
• Demonstrated operational or project/program management skills
• Experience in framing complex policy or technical issues, then building consensus and coalitions for action
• Strong writing and analytical skills.

Preferred Qualifications

• Strong knowledge of global human rights standards and principles, ideally including freedom of expression as well as the UN Guiding Principles on Business and Human Rights.
• Strong knowledge of in-region challenges faced by human rights defenders, women and girls, and/or other vulnerable groups
• Fluency in an APAC local or regional language as the candidate may be required to review policy in the local language
• Demonstrated experience working in internet or tech policy or operations

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

COMPANY DESCRIPTION

A transcendent day-to-night nightlife and culinary destination where music, art, flavours, and conversations intersect. Spanning more than 10,000 square feet across Levels 61 and 62 of One Raffles Place, HighHouse offers unparalleled views of the Singapore skyline, making it the ultimate setting for meaningful connections, impeccable service, exceptional cocktail and culinary experiences, coupled with a progressive soundscape by renowed and emerging music selectors from Singapore and beyond.

RESPONSIBILITIES

OUE Restaurants has launched an exciting nightlife and culinary destination in the 4th quarter of 2023, and we are building a team of like-minded individuals who believe in creating experiences and meaningful connections. Located in the heart of the Central Business District of Singapore and perched at the roof-top of one of the city's iconic skyscrapers, the venue will present 2 concepts across 3 levels and will operate from lunch time till late night.

You are responsible for ensuring that the dining club is operated smoothly through management of the day-to-day duties and develop business objectives to maximise the profitability and enhance our patron's dining experience.

You will be working together as a team towards the development of an enriching and exciting environment, with the goal of placing and maintaining the dining club as one of the most sought-after nightlife and culinary destination.

Job Summary

The Assistant Manager will be tasked with operationally focused responsibilities including but not limited to, the daily operational requirements and duties, motivation of staff in your charge and ensuring all guests are exceptionally well taken care of by the team. The individual must ensure that all quality, hygiene and safety standards are followed conscientiously and is responsible for conducting daily briefings with a key focus on skills and knowledge training in addition to the daily briefs.

Non-operational duties include staff scheduling, inventory management, cashiering, loss prevention and maintenance.

This individual should possess strong interpersonal skills and be able to lead and manage teams with ease and confidence, showing care for internal and external stakeholders, and be able to thrive in an exciting and fast-paced environment.

5 Days Work Week | AWS & Performance Bonus | Medical & Dental Benefits

Key Responsibilities

• Arrive on duty punctually in a clean and neat appearance.
• Build an efficient team of staff by controlling, guiding, and motivating them in the day-to-day operations of the dining club, and ensure good communications within all levels are always maintained.
• Behave in a sober and orderly manner and cooperate with fellow employees and colleagues to provide efficient work within the company.
• Be responsible for the high standard of service of food and beverage and entertainment in the dining club.
• Understand the dining club's concept and when required, contribute ideas to the marketing and entertainment of the dining club.
• Ensure all food and beverage products are prepared and served to the quality standards stipulated in the Operations Manual, maintaining these standards to a five-star level.
• Establish, maintain and develop adequate guest relations, including the building of the customer database.
• Be responsible for the training of all staff to maintain and improve the standard of service.
• Observe and enforce all Company regulations as stipulated in the Employee Handbook, as well as all established control procedures, in particular stock and cash.
• Observe and enforce all statutory regulations regarding health, safety, fire, hygiene, licensing, security, and be familiar with all fire and emergency evacuation procedures.
• Ensure the equipment and interiors of the dining club are always maintained thoroughly in a clean and fully operational manner to the standards stipulated in the Operations Manual.
• Ensure the restaurant is properly staffed and that staff appearance and discipline are maintained at all times.
• Be responsible for the daily briefing of the dining club staff about new promotions, menu items, functions, internal news etc.
• Handle promptly any guest complaints and report accordingly.
• Recommend improvements in methodology, equipment, or staff to improve service.
• Attend scheduled management meetings.
• Work closely with other managers and across other departments in the coordination of functions and other matters of the dining club to ensure smooth management of the venue.
• Participate in any personal development, training, or other programs that the Operations Manager may ask you to take part in.
• Delegate as appropriate the various aspects of the position of Assistant Manager, at the same time ensuring the accurate execution of these tasks.
• Act as Duty Manager according to the work schedule with full responsibility for the running of the shift, including all reporting functions, when required.
• Carry out any other tasks as reasonably requested by the management.

Requirements

• Ability to communicate effectively verbally and in writing.
• Extensive food, beverage, and restaurant operations knowledge.
• Knowledge of relevant computer applications usage.
• Basic knowledge of accounting principles and practices.
• Possess organizational and team management skills with a strong and professional approach to customer service.
• Tertiary qualifications preferred; a combination of practical experience and education will be considered as an alternative.
• Ability to perform all functions within the restaurant, when required.

We are looking for a highly motivated Project Manager Officer to join our AI company. We have designed a specific learning program to accelerate the talented people to enter and continue their careers with the aspiration of empowering breakthrough innovation in Financial Services!

WHO IS KLAARA
KLAARA provides AI-driven solutions tailored to the needs of customers in the capital market, insurance, reinsurance, and various other organizations. Our cutting-edge platform empowers businesses to transform their unstructured data into actionable intelligence, fueling better decision-making and driving competitive advantage.
Headquartered in Singapore, KLAARA was launched in 2023 as a result of 3 years of Research and Development and a spin-off of Upskills, a consultancy company in Capital markets.
KLAARA is composed of creative thinkers and problem solvers, with the ultimate mission to breakthrough innovation! All of us are fully engaged in delivering cutting-edge solutions with the latest state of the art in AI

Our DNA is reflected in our values, these are how we act everyday to make the greatest impact on what we are doing!

• We ask “Why not”
• We constantly learn and grow.
• We care for one another.
• We cherish honest and respectful conversations.
• Positive energy and proactivity are the foundations of our team.
• Excellence and pushing technologies characterize our ambition: Sky is the limit!
• We are serious about fun.

If you see yourself enjoying working as a member of KLAARA team, then check out below! WHY JOIN US?

• To independently plan, lead, and monitor AI projects to deliver POC or implement our current products to our clients.
• To assist in developing business by offering and maintaining a unique customer experience
• To propose AI solutions that will make a difference and interact daily with dynamic ML engineers and an R&D team
• To contribute to KLAARA’s product development roadmap.
• To work in a fast-growing environment with high expectations

Requirements

You are:

• Passionate and dynamic.
• Proactive and autonomous.
• Driven by objective and result.
• Motivated by challenges and problem-solving.
• Have a strong capacity to anticipate risks.
• A fast learner
• Excited to dive into the FinTech market and be deeply involved in KLAARA development.

With:

• A bachelor’s or master’s degree in business or quantitative subject (e.g., computer science, mathematics, engineering, science, economics, or finance).
• Solid knowledge of project management methodology and tools. Experience with budgeting and staffing.
• Understanding of data structures and IT processes
• Analytical and quantitative skills to generate assumptions and insights for arbitrage and decision-making
• Experience in managing simultaneously multiple projects
• Project Management Professional Certification holder is a strong plus
• Strong writing and presentation skills, producing high-quality deliverables and proposal responses through collaboration.
• Excellent customer relationship management

Benefits

• Competitive compensation: Our comprehensive medical insurance coverage includes dental benefits for you and a wide range of medical coverage for your dependents as well.
• Extensive learning opportunities: access to our upAcademy platform and learning sessions to develop your skills set throughout the year.
• Fun in your daily life: Do you want to feel the vibe and the energy of Upskills, too? Enjoy team building activities, quarterly company events and plenty of engaging activities such as volunteering events, wellness challenges and festival celebrations!

A LITTLE BIT MORE ABOUT US…

We are located at Raffles place, the heart of the financial hub in Singapore, surrounded by leading international businesses and financial institutions. Our welcoming space fosters collaboration and encourages lively discussions, providing a stimulating environment complemented by amenities such as kitchen facilities, refreshments, snacks, and an overall open working culture.

Join our team of passionate professionals by sending your resume to [email protected]!

YAP Global is an international public relations and communications consultancy that works with meaningful companies and organisations in the cryptocurrency, decentralised finance (DeFi) and web3 sector to build their brand through impactful storytelling.

Built by a global team of creative storytellers scattered across the globe, who meet up on occasion at French Chateaus and Roman Villas, YAP Global’s mission is to be the bridge between quality journalism and emerging web3 technologies which bring value to the world.

Our diverse portfolio of clients range from decentralised financial organisations, decentralised climate change innovators, digital asset management firms, NFT marketplaces to developer tooling platforms that will underpin the future of web3. We’ve also been media partners for some of the biggest blockchain conferences in the world, including CoinDesk’s Consensus, EthCC in France, ETHDenver and more.

Our collaborative and global team is expanding, and we are looking for an ambitious leader to join us as Senior Account Manager in Singapore.

Key responsibilities:

• Oversee teams of Account Managers (AMs), Senior Account Executives (SAEs) and Account Executives (AEs) for up to 7 client accounts 
• Review strategic communications and PR plans as produced by AMs and SAEs
• Provide counsel to clients based on their business objectives 
• Maintain a pulse on industry trends and help educate the wider team on topics relevant to their clients 
• Develop senior media relationships and managing contacts with key commentators, industry spokespeople and sector influencers
• Coordinate and streamline internal workflows to deliver the best quality service
• Provide support, coaching and development to AMs & SAEs
• Support with hiring by interviewing potential candidates 
• Monitor team performance and support leadership in reaching company goals and KPIs
• Pitch and look for new business opportunities for YAP Global (clients, partnerships & other) 

• Candidate must have the right to work in Singapore
• At least 5 years experience and a proven track record in PR in an agency, or in journalism
• Strong knowledge or experience in the blockchain, crypto or web3 industry
• Relationships with financial, tech and mainstream press
• Strong leadership and interpersonal skills
• Strong news sense and a knack for creative storytelling and strategic thinking
• Willing to communicate with memes
• Keen interest in building relationships with key founders and leaders in the crypto, DeFi and Web3 ecosystem

• Competitive Salary - benchmarked and reviewed biannually
• Annual Holiday Allowance - 25 days, plus public holidays
• Your birthday off, to treat yourself!
• Flexible working - WFH days and flexible hours (standard hours are 9am-6pm)
• Co-working Space - we work two days from the office
• ClassPass membership - use it for gym classes or go for a massage, it's up to you!
• Private Healthcare provided by Cigna
• Social events to connect with your colleagues
• Annual company offsite (last offsite we met at a villa in Rome!) 
• Travel Opportunities - potential to attend key conferences in major global cities
• Ongoing Training & Development 
• Global Team - The opportunity to be part of a team of ambitious, like-minded, driven people from different parts of the world

Summary of Job:

Guest Relations & VIP Services Manager's responsibilities include leading and overseeing the VIP team's overall coordination from pre-arrival to the departure of VIP guests. Ensure compliance with Job description, daily job completion.

To provide coaching, mentoring and administrative functions in the operational guest-facing areas of the property while developing one’s own exposure to the multi-faceted hotel environment both administratively and operationally with a view toward a senior operations role within PPHG properties.

The manager has a creative mindset to propose new ideas to promote luxury services to our guests. The manager cultivates a positive working relationship with other departments to ensure a smooth preparation for the VIP guest's stay. The manager keeps in touch with Pan Pacific DISCOVERY Loyalty members to maintain a good relationship.

Key Responsibilities:

• Ensure that daily VIPs, CIPs and Loyalty members' arrivals are prepared and handled by the VIP Services team with professionalism and receive the highest level of professional service and warm welcome. Rooms are inspected and all welcome amenities are placed in the room before arrival.
• Work closely with relevant departments to attain a high level of coordination to ensure the seamless arrangement for the VIP guests' stay.
• Constantly seek creative and innovative ideas to elevate service offerings and surprise guests.
• Ensure VIP Services team operates with a sales attitude and all associates are aware of sales opportunities within the hotel, which will assist with revenue maximization.
• Keep Senior Management informed of any risk or opportunity in relation to any guest experience or inter-action.
• Support the Front Office Manager and collaborate closely with the Front Office Educator to ensure the effective implementation of a comprehensive education plan for the VIP Services team, aimed at developing all associates to their fullest potential.
• Develop and maintain a high level of communication relating to business opportunities between the Front Office and other operational departments.
• Ensure the VIP Services SOPs are up-to-date, and the team reads through and complies with the standards.
• Attend Weekly Group Advice meetings to take note of any information related to VIP guests. Share the information with the team and ensure they are followed through to prepare for the arrival.

Guest Relations

• Achieve positive outcomes from guest queries in a timely and efficient manner.
• Assume the responsibility to notice when guests are unsatisfied and use their best judgement to suggest resolutions to convert service failure into a memorable hotel experience.
• Ensure that Assistant Front Office Manager & Front Office Manager are fully aware of any relevant feedback from guests and/or other departments.
• Anticipate and appreciate the needs of guests to better cater to their needs.
• Always look for alternatives or best solutions to achieve guests' queries/ preferences.

Qualifications:

• Minimum 5 years’ experience in Front office operations holding a Managerial role for at least 1 year.
• Advanced knowledge and experience in the front office functions of Opera or equivalent Property Management Systems.
• Exposure and experience in HotSOS and LMS applications
• Advanced computer literacy and knowledge of Microsoft Office applications.
• Diploma/Degree from a recognized hospitality / tertiary institution
• A’ levels equivalent with at least 5 years hospitality supervisory/managerial experience and industry certification
• Strong operational leadership with an excellent customer service skill
• A good people manager with the ability to motivate a well-set team
• High level of both verbal and written communication
• Demonstrate high ability to handle complaints and challenges professionally
• Exposure with Opera, HOTSOS, LMS, FCS and other property management software is a must.

Join our team and be part of an extraordinary journey to provide the pinnacle of luxury and service to our valued guests.

About the job

Reporting to the Customer Relations Manager, you will be expected to work with your team of co-workers provide a positive and joyful shopping experience that creates trust in the IKEA Brand for all IKEA visitors and customers.

Your assignment

• To create a positive and family-friendly shopping experience for our customers by managing shopping tools and amenities, customer care rooms and Smaland.
• To champion and foster customer-centricity and service excellence in all touchpoints.
• You will collaborate with your stakeholders to coordinate and follow up on customer engagement activities in the store.
• You will work with your manager to manage the daily operations for your team of co-workers including performance management, training and development, succession planning and recruitment.
• Manage issues raised by customers and deliver service improvement in a professional, prompt and positive manner to enhance the customer experience.
• Be knowledgeable on customer experience mapping and analyse CX-related performance indicators for business improvement.
• Work with external service providers and service contracts to provide a positive and efficient shopping experience for all IKEA visitors and customers.

Your profile

• You have a proven experience of at least 3 years in customer service management and in leading a team of co-workers in a retail or customer serviced oriented environment.
• You are customer-centric with the ability to find solutions for customers and operational issues.
• You are a confident decision-maker with strong analytical skills and computer literacy skills.
• You have the energy and drive to deliver with the ability to manage stressful situations.
• You are able to commit to working both AM & PM shifts, weekends and public holidays.