Total 408 public relations officer job vacancies in D12 Balestier, Serangoon, Toa Payoh

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Punggol Plaza)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Roles & Responsibilities

· Provide sales and administrative support to manager in day to day duties

· Maintaining a high level of customer service quality to ensure customer satisfaction and repeat business

· Actively contributing to the achieving of the sales objectives

· Handling routine telephone & email/fax queries from customers

· Follow-up enquiries with local and overseas clients, and quotations

· Preparing of quotation based on customer requests

· Generate quotation, purchase orders (PO), sales orders, invoices, delivery orders (DO), Handover Form, purchase requisitions, work orders, payment and sales reports

· Coordinating with operation / purchasing / accounts to expedite on-time deliveries to customers

· Performs another sales or admin related ad-hoc duties as assigned

Requirements:

· At least O Level, Diploma or relevant qualifications

· Customer service oriented and have a great sense of urgency

· Able to work independently as well as in a team and willing to learn

· Proficient in MS Office

· Best with social media skills

· With or without experience

· Must be willing to learn.

*New Business Office will be Located in the North “Woodlands-Admiralty”

Responsibilities

• To plan, develop, implement and supervise fundraising projects with precision, care and within proposed dateline.
• To support in creating deep awareness of KWSH and efforts in community outreach engagements and partnerships in order to maximise program participation, objectives and impact.
• To manage the administrative and office services to support the delivery of projects.
• To support in the maintenance and delivery of effective and efficient management of projects together with staff, other colleagues and/or volunteers.
• To brainstorm and create new fundraising methods, models or programs to achieve fundraising targets.
• Any other matters requested by management.

Requirement

• Minimum Degree in any related fields
• Experienced in Marketing / Event Management and/or Fundraising will be an added advantage.
• Meticulous and organised
• Possess strong interpersonal, presentation n communication skills.
• Good computer skill
• Committed and empathy
• Team player

Overview:

Our client is looking for Industrial Relations Officer to promote a positive and productive working environment by managing and maintaining effective relationships between employees, management, and labor unions.

Job Description:

• Promote and built positive workplace relationships, collaborating closely with various stakeholders
• Address concerns, resolving disputes, and negotiating agreements that support workers' well-being.
• Lead initiatives to enhance workers' skills and productivity
• Conduct research to identify trends, areas of concern, or opportunities for improvement.
• Use data-driven insights to develop and implement strategies for enhancing employee and labor relations.

Job Requirement:

• Diploma / Bachelor Degree in Human Resource / Sociology or any other relevant discipline
• Good communication and Interpersonal skills
• Candidate with no experience are welcomed as training will be provided

HOW TO APPLY:

If you are interested in the role, please send in your resume in Microsoft Word format by clicking “Apply Now”

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform that only short-listed applicants will be notified.

Carol Tan Choon Gek (Chen Chunyue)

Registration number: R23113984

EA Licence No: 12C6253

Job Description

• Attend and respond efficiently to calling customers regarding their carpark enquiries/feedback/ complaints.
• Obtain and evaluate all relevant information to handle car park cases either operationally or technically.
• Checking and monitoring of CCTVs for discrepancies, system issues, or occurrences.
• Document all call information according to standard operating procedures.
• Perform investigations and process refunds for customers
• Assist the team on ad-hoc duties and administrative tasks related to Control Centre.

Requirements

• Candidate must possess at least Primary/Secondary School/"O" Level.
• Basic computer skills
• Able to work rotating shifts, Sundays / Public Holiday

Reporting directly to the Assistant Director, Group Human Resource, the HR Officer is required to provide administrative support to HR department in full spectrum of the HR functions.

Responsibilities

The job functions include but not limited to:-

1. Recruitment & Selection

a) Post job advertisement.

b) Coordinate and arrange for interviews.

c) Conduct interview for temporary staff, interns, contract for service personnel.

d) Ensure documents are provided by job applicants.

e) Resumes Management in the HR portal.

2. Onboarding of New Staff

Ensure that the necessary are prepared for new staff before their first day of work.

3. Offboarding of Resigned Staff

Handle the resigned employee clearance and exit processes.

4. Confirmation of New Staff

Monitor the new staff join date and their probationary period and ensure that they are confirmed duly.

5. Attendance & Punctuality

Update, maintain and monitor the employees’ attendance and punctuality records.

Ensure that the urgent / outstanding leave are applied in the leave system.

6. Payroll Preparation

Verify the temp staff timesheet, claims on overtime / time off / taxi claims.

7. Administer Welfare and Benefit schemes.

8. Organize and Co-ordinate for training activities; update training records.

9. Provide Administrative Support

a) Support and perform testing in HR automation projects.

b) Perform data entry of staff records in HR system.

c) Organize and update HR files and documents in drive.

d) Perform any other duties and projects as and when assigned.

Requirements

1. Diploma in Business / Human Resource or its other equivalent.

2. Minimum three (3) years of working experience in HR profession.

3. Someone who has performed HR generalist roles and is familiar with recruitment, interview, payroll, HR administration etc would be most ideal.

4. Someone who is keen to contribute, learn and grow as HR professional.

5. Have good communication and writing skills.

6. Meticulous, possesses great initiative, can multi-task and work in a fast-paced environment.

7. Proficient in using MS Excel (V look up), Powerpoint and HRIQ system.

Benefits

· Conducive and Friendly work environment

· Great Career Progression

· Annual Leave up to 21 days

· Festive Leave up to 3 days

· Work From Home Leave

· Medical & Insurance benefit

· Birthday Leave and Voucher

· Smart Casual Dress Code

Other Information

· Working Location: Toa Payoh (HDB Hub near Toa Payoh MRT Station)

· Five (5) day work week, Monday to Friday: 9.00am to 6.00pm (With 1 Hour Break)

If you are interested, please email your full resume to [email protected] stating your current and expected salaries, earliest date of availability and your most recent passport-sized colored photograph.

We regret that only shortlisted candidates will be notified.

Omnicom Public Relations Group is a global collective of more than 5,000 of the best minds in the communications industry.

While our roots lie in traditional PR, we have evolved into an integrated communications agency with strong digital & creative capabilities.

Our Singapore office employs a group of 80+ talented, passionate people with a variety of backgrounds from PR, Digital, Strategy & Planning, Marketing, Copy and Content. This enables us to provide best-in-class communications solutions to both local and international clients including Sony, Lazada, Fitbit, Philips, P&G, The Macallan, and more.

The Opportunity

Omnicom Public Relations Group has an immediate opening for a motivated and savvy design intern to support the creative team on all print, digital and social media marketing collateral across multiple client accounts.

Responsibilities

You will learn how to:

· Conceptualize, ideate, plan and execute creative campaigns and assets

· Assist including brainstorming ideas for creative briefs

· Assist with video concepts & storyboarding

· Create and deliver quality design executions for offline and online campaigns including KV’s, social media posts, infographics, event collaterals, EDMs and more

· Work as a team with a multifunctional group of digital, social and PR experts

· Work with exciting clients and assist in creating presentation decks to sell in your designs

Qualifications

Typical Requirements:

· Entry Level candidates or final year students with a Degree in Graphic/Motion Design or other degrees related to visual design (All ages are welcome to apply)

· Strong proficiency in Adobe CC programs (especially Photoshop, Indesign, and Illustrator)

· Proficiency in ppt or Keynote

· Passionate and enthusiastic in design/art/visual work

· Creative thinking and analytical skills, experience in working to the specifications of a creative brief

· Skills in Motion design, illustration, photography, and/or video editing is a plus

· Strong time management skills, meticulous and detail-oriented, with the ability to multitask in a fast-paced environment

· Basic organization skills; participants may take projects from multiple leaders

· Team player who is committed and enthusiastic; open to feedback and coaching

· Excellent interpersonal and communication skills, both verbal and written

· Able to commit six (6) months

· Start date: May 2024

· Please send an attachment of your portfolio and include the following:

· your previous works (e.g. social posts, web design, infographics, logos, illustrations, posters, etc.) and;

· any specific projects you have done (brand visual identity, poster design, etc.)

Responsibilities:

• Provide advice and assistance to passengers in response to enquires (for example journey routes and times, fare and ticketing issues, travel on other modes of transport & travel directions and use of travel interchanges)
• Assist passengers with special needs in boarding/ alighting the trains safely
• Observe and take appropriate action against any failure of equipment and irregularities whilst at stations, including requesting assistance from other railway staff
• Ensure that all passengers comply with the Rapid Transit Systems (RTS) Regulations
• Communicate with OCC and passengers as necessary via train communications equipment
• Monitor the performance of the train whilst travelling and take appropriate action against any irregularities, including requesting assistance from other railway staff
• Deal with train defects in the most safe, effective and efficient manner in accordance with the relevant working manuals and procedures
• Maintain validity of track access qualification and comply with competency assessment
• Drive the Passenger Trains
• Deal with incidents such as Passenger Emergency Communication device being activated, fire on train, detrainment, etc., in the most safe, effective and efficient manner in accordance with the relevant working manuals and procedures
• Perform the duties of Emergency Train Operator in the most safe, effective and efficient manner in accordance with the relevant working manuals and procedures
• Perform other duties as directed by his/ her superiors

Requirements:

• Higher NITEC in Engineering or GCE 'A' or 'O' Levels, with minimum 5 credits for 'O' Level holders
• Preferably with minimum 2 years' working experience in the service or retail industry
• Required to manually operate station and trainborne equipment
• Possess a pleasant disposition and personality
• Good interpersonal skills with a passion to work with people
• Willing to perform shift work
• Ability to identify colours

By submitting your application for this position, you consent to:

a. the collection, use and disclosure of your personal data by SBS Transit Limited and its subsidiaries (“the Company”) for the purposes of your application and potential employment with the Company, including disclosing such personal data to any of SBS Transit Limited’s subsidiaries, affiliates or related corporations (if necessary for processing of job application); and

b. SBS Transit Limited and its subsidiaries' retention of your personal data for 2 years for consideration of future job opportunities (where applicable) from the date of submission of application.

We regret that only shortlisted candidates will be notified.

Intensive training will be provided for shortlisted candidates.

Walk-In Interview:

Venue : DTL Gali Batu MRT Depot

Address: 350 Woodlands Road, Singapore 677730

Date : 21 March 2024

Time : 1PM - 4PM

PRISM+ is seeking a Chief Digital Officer to lead the digital transformation and drive the company's digital strategy. As the Chief Digital Officer, you will be responsible for developing and executing digital initiatives to support the company's overall business objectives. This is a high-level strategic role that requires a strong understanding of digital technologies and a track record of driving digital innovation.

Responsibilities:

• Lead digital transformation efforts across the entire organisation
• Set and implement digital and data direction
• Develop and execute the company's digital strategy to drive revenue growth and enhance brand visibility
• Lead and manage the digital marketing team, ensuring effective execution of digital campaigns and initiatives
• Optimize e-commerce platforms for maximum conversion and customer satisfaction
• Implement data-driven digital marketing strategies, including SEO/SEM, social media marketing, and content marketing
• Monitor and analyze website and campaign performance using digital analytics tools
• Stay up-to-date with the latest digital trends and technologies, and recommend new strategies and initiatives to stay ahead of the competition
• Collaborate with cross-functional teams to integrate digital initiatives into the overall marketing and business strategies

Requirements:

• Bachelor's degree in marketing, business, or a related field; Master's degree preferred
• Minimum 10 years of experience in digital marketing, with at least 5 years in a leadership role
• Experience with digital transformation, architecting and developing consumer applications
• Proven track record of driving digital transformation and delivering business results
• Strong understanding of e-commerce and digital marketing technologies
• Experience in managing large-scale digital marketing campaigns across multiple channels
• Excellent leadership and communication skills, with the ability to influence and inspire cross-functional teams
• Analytical mindset with a data-driven approach to decision-making
• Ability to thrive in a fast-paced and dynamic environment
• Passion for innovation and staying ahead of the digital trends

Responsibilities:

• Establish strong rapport with customers through effective communications and problem resolution
• Liaison with various support departments (Accounts & Finance, Air & Sea Operations and Sales) to process daily schedule of incoming and outgoing stock or 3rd party
• Liaison with customers on transport arrangement for goods delivery and generate delivery orders
• Arrange for import and export shipments (if any)
• Generate daily inventory report for checking
• Generate monthly customers’ inventory report for customers’ verifications
• Perform stock take on a monthly basis to ensure accurate stock inventory in the warehouse; to rectify the problem should any discrepancies occur
• Support all administrative issues, ie billing, monthly report, verification of Supplier’s invoices
• Perform other ad-hoc projects or duties as and when required

Requirements:

• Diploma in Logistics Management / Supply Chain / Business Administration
• Minimum 2 years of related working experience
• Able to work in a multi-cultural environment and with people of all levels
• Meticulous and possess positive attitude
• Good sense of urgency
• Good verbal and written communication skills in English
• Flexible and adaptable
• Proficient in computer skills - MS Word, Power Point, Excel

• Degree or diploma in accountancy or business management.
• Minimum 8 years of experience in handling full sets of accounts.
• At least 3 years of experience in handling construction companies accounts.
• Familiar with corporate tax and GST compliance and reporting.
• Preparation and submission of monthly accounting report to Japan Head Office.
• Preparation of audit and tax schedules for auditing and tax submission.
• Preparation of payment schedule and issue payment to subcontractors and suppliers.
• Applicants are required to submit their detailed CV and state their current and expected salary.

Provide supervision, caregiving and guidance for the children. They are also parental figures, essential for cultivating a warm and nurturing environment by taking care of the physical and psychological needs of the children.
1) Provide support, assistance and supervision in the delivery of services and programs to the children
2) Oversee the healthcare needs of children by being alert to their general health conditions
3) Address behavioral issues of children
4) Carry out operational interventions according to Care Plan
5) Track the presence absence of the children and their daily activities and ensure that they do their chores
6) Oversee the healthcare needs of children by being alert to their general health conditions
healthcare and medical needs for follow up
7) Ensure that comfort, personal hygiene, and the safety needs of the residents are attended
8) Clean and tidy the units, including toilets in the units
9) Attend morning meetings for exchange of information and discuss improvements on caregiving to residents

- Stay vigilant during work hours to manage a big group of children
- Empathise and yet be firm when disciplining the children, and give them appropriate emotional support
- Has relevant working experience in other Homes or child-centred work environment

Working arrangement

• 1pm - 10pm (Tuesday to Friday)
• 9am - 5pm (Saturday)
• Sunday & Monday off

If you have a passion and patience for working with children and young persons growing up in difficult situations filled with challenges and trauma, please send your detailed CV and expected salary to apply.

Job Highlights

• Attractive remuneration
• Collaborative environment with supportive colleagues and managers
• Professional development

Job Description

Customer Service Officers (Full-time, Punggol Plaza)

The Write Connection is a premier learning centre in Singapore. Our Customer Service Officers (CSOs) are among the best in the industry as we hold them to high standards to deliver premium service to our customers.

Work Hours

Full-time employees must work a 5-day week, including a weekend. Your work schedule is pegged to the center's operation hours and operational needs. As a general rule, you will work the following hours:

• Weekdays: 12.30pm to 9.30pm (inclusive of one hour's meal break)
• Saturday or Sunday: 8.30am to 6.30pm (inclusive of one hour's meal break)
• 1 weekday off; 1 rest day
• +/- 2-hour meeting per week

Work Location

Work location is subject to operational needs. You need to be comfortable with travelling to branches around Singapore.

JOB RESPONSIBILITIES

Sales and Customer Service

• Explain our courses, education philosophy and pedagogy to potential customers
• Promote TWC programmes to potential and existing customers
• Build relationships with our customers
• Handle phone and email queries effectively and promptly
• Perform and manage sales transaction effectively and promptly

Administrative Duties

• Arrange replacement lessons for students, and appointments for parents, Centre Management or teachers
• Responsible for center's inventory and simple logistics
• Other administrative and ad hoc duties, e.g. filing documents

Job Requirements

• Have minimum GCE 'O' levels qualifications
• Possess at least 1 year of relevant work experience in customer service-related job roles, preferably in enrichment centers settings
• Proficient in Microsoft Office Suites (e.g. Excel, PowerPoint, Word)
• Candidates who are proficient with MacBook and G-Suites (e.g. Drive, Gmail, Docs, and Sheets) would have added advantage
• Possess excellent communication skills in English (spoken and written), strong organizational skills and detail-oriented
• Able to display effective and efficient customer service abilities
• Possess good work ethics (e.g. Integrity, professionalism, committed to excellence)
• Willing to be trained according to TWC ethos and SOPs
• Able to work independently and also a team player
• Open to be deployed at other centers due to work exigencies

Overview:

Our client is looking for Industrial Relations Officer to promote a positive and productive working environment by managing and maintaining effective relationships between employees, management, and labor unions.

Job Description:

• Promote and built positive workplace relationships, collaborating closely with various stakeholders
• Address concerns, resolving disputes, and negotiating agreements that support workers' well-being.
• Lead initiatives to enhance workers' skills and productivity
• Conduct research to identify trends, areas of concern, or opportunities for improvement.
• Use data-driven insights to develop and implement strategies for enhancing employee and labor relations.

Job Requirement:

• Diploma / Bachelor Degree in Human Resource / Sociology or any other relevant discipline
• Good communication and Interpersonal skills
• Candidate with no experience are welcomed as training will be provided

HOW TO APPLY:

If you are interested in the role, please send in your resume in Microsoft Word format by clicking “Apply Now”

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret to inform that only short-listed applicants will be notified.

Carol Tan Choon Gek (Chen Chunyue)

Registration number: R23113984

EA Licence No: 12C6253

- Oversee operations and cleanliness on ground

- Perform general cleaning to maintain cleanliness

- Conduct site inspections to ensure compliance with health and safety standards

- Prepare operations reports and other administrative duties

- Assist in operations on ground as and when required

- Any other related duties assigned by manager

We are looking for a Payroll Officer to join our HR department and administer our employee compensation.

Responsibilities

• Collect daily, weekly or monthly timesheets
• Calculate bonuses and allowances
• Prepare employees’ compensation by the end of each month using payroll software
• Schedule bank payments or hand out paychecks directly to employees
• Distribute payment statements and gather signed receipts (digital or paper)
• Report on payroll expenses
• Assist in generating inovices to clients
• Enter new employees’ data (e.g. bank accounts and tax identification numbers) into internal databases
• Answer questions about compensation, benefits, taxes and other deduction

Requirements and skills

• Knowledge in Accounting, Human Resources or relevant field
• Proven work experience as a Payroll Officer, Payroll Clerk or similar role
• Hands-on experience with HR software and accounting software
• Strong math skills with an ability to spot numerical errors
• Good knowledge of labor legislation - MOM Employment Acts
• Time-management skills
• Ability to handle confidential information

Responsibilities:

• Verify PO information
• Acknowledge PO
• Key order in system
• Check stock
• Load PO to factory
• Liaising with factory on deliveries
• Arrange deliveries (Sea and Air)
• Reply delivery date to customer
• Issue documents for deliveries
• Send tracking number, invoice and report to customer
• Send shipping documents to customer to check shipment mode
• Liaise with forwarder on deliveries
• Update system on reschedule reports
• bi-weekly and monthly reports
• Send costing to Sales Manager
• Send quotation to customer
• To arrange with samples delivery
• To receive parts from air and sea shipment
• To key lot number in system
• To prepare documents and arrange local deliveries

Requirements:

• Responsible, independent and multi-tasked
• Proficient in Microsoft office
• Bilingual English and Chinese (Need to reply emails, QQ and Wechat and calls in Chinese)
• Assist manager on daily operation activities
• Willing to take more roles
• Singaporean preferred

Working: 5 days work week (8.30am-5.30pm)

5min walking distance from Kovan MRT

JOB RESPONSIBILITIES

· To handle complaints or feedback and take remedial actions

· To work closely with all project stakeholders and take proactive measures in mitigating all complaints arising from construction activities

· Handle general administration duties and provide clerical supports to site personnel

· Coordination of site delivery of materials, liaise closely with main office staff for the procurement of necessary materials

· Update & keep track of daily workforce

· Compile and prepare daily, weekly, monthly reports, take daily progress photos

· Attend meetings & take minutes

· Attend/ coordinate authority visits and client representatives

· Assist the site team for submission and collection of documents

· Provide administrative support cum document control

· Coordinate, implement, maintain and timely updating of all documents

· Checking and filing of documentation

· Other duties assigned

JOB REQUIREMENTS

· Min 3 - 4 years relevant experience in a similar role in construction sites

· Possess good knowledge in document control and management processes and QMS standards

· Proficient in MS Office applications (Excel, Words and PowerPoint)

· Cashiering duties;

· Guide residents to make S&CC payment on e-platforms;

· Attend to residents on feedback matters as part of the front line customer service team;

· Assist in cases creation in the system;

· Follow up with residents on the progress of the cases that have been attended by the estate team or other department (case by case) prior closing it in the system;

· Liaise with other team members from other departments pertaining to the feedback or queries cases;

· Assist with Facilities Booking matters;

· House visits;

· Any other duties assigned by the Supervisor.

Job Description

• You will be responsible for the daily operation of all matters relating to maintenance & management of the site
• Daily site inspection

Requiements

• Degree/Diploma in Property Management or equivalent
• Min 2-3 years of Facility &/or Property Management experience
• Knowledge in BMSMA & other relevant regulations
• Process good interpersonal & supervisory skill

If you aspire to be part of our dynamic team, please email us your detailed resume indicating current and expected salaries via the APPLY NOW button below.

We regret that only shortlisted candidates will be notified.

Thank you for applying.

AFTERSHOCK PC is a leading Gaming PC company headquartered in Singapore with Markets in Australia and Malaysia. We focus on building the best custom-built PCs used by gamers, enthusiasts and performance users and are committed to deliver industry leading customer service.

As a Customer Service Officer, you will be expected to communicate professionally, determining the nature and purpose of their enquires. Ensure customers’ requests and queries are attended to promptly, politely, and efficiently.

Job Responsibilities:

-Manage and provide customer service support via Emails to resolve client queries
-Understand customers' needs and provide appropriate/ customized solutions
-Ensure information such as production information, pricing and promotion are up to date
-Handle day-to day operational tasks of the retail store
-Process payment transaction

Job Requirements:

-Service-oriented, positive attitude and willing to learn
-Be informed of the news and trends of the PC market is an added advantage
-On-the-job training will be provided

Working hours: 5-days work week (4 weekdays + 1 Saturday, From 11am-8pm)

In house security Officers (day shift) needed in Toa Payoh condominum. Full CPF and benefits, salary up to 2.9k

• Monday to Friday, Office hours
• No experience welcome to apply!
• Commission for upselling (Ad-hoc)

Responsibility

• Handle enquiries via emails, inbound and outbound calls
• Maintaining a positive, empathetic, and professional attitude toward customers always.
• Explain the different applications on our platform to customers and enhance Cartrack’s position as the technology partner of choice.
• Train customers on how to derive the most value from our Software-as-a-Service platform.
• Ensure customer satisfaction and provide professional customer support.
• Acknowledge and resolve customer complaints, whilst ensuring they are always in the loop.
• Responding promptly to customer inquiries and communicating with customers through various channels.
• Providing feedback on the efficiency of the customer service process.
• Identify opportunities to upsell additional services and or Cartrack's software applications to clients.

Requirements

• Diploma/Bachelor Degree in any field with outstanding academic performance or equivalent industry experience
• Minimum 3 years of customer service experiences.
• Proficient in English.
• Tech-savvy and computer literate.
• Excellent communication and interpersonal skills.
• Hands-on and a positive attitude.
• Team player with a high level of energy and able to work independently.

Job Summary:

• Salary up to $15,000
• Working Location: Central
• 5 days working day

Job Responsibilities:

• Collaborate with the executive team to develop and implement strategic plans and objectives aligned with the company's mission and vision
• Lead and oversee day-to-day operations to ensure efficient functioning across multiple dental practices, focusing on operational excellence and optimizing workflows.
• Develop and implement operational policies, procedures, and protocols to enhance efficiency, quality, and compliance with industry standards and regulations.
• Monitor key performance indicators (KPIs) and operational metrics, analyzing data to identify areas for improvement and implementing strategies to enhance performance.
• Foster a culture of teamwork, innovation, and continuous improvement among staff to drive productivity and maintain high levels of employee engagement.
• Manage relationships with vendors, suppliers, and external partners to negotiate contracts, optimize service delivery, and ensure cost-effectiveness
• Provide guidance and support to department heads, coaching and developing their leadership skills to achieve operational goals and objectives
• Collaborate with HR in talent acquisition, onboarding, and retention strategies to build a high-performing and motivated workforce.
• Develop and manage budgets, financial forecasts, and resource allocation to maximize profitability and achieve financial targets.
• Ensure compliance with regulatory requirements, health and safety standards, and industry best practices.

Requirements:

• Proven experience in a senior leadership role, preferably in a healthcare or dental group setting, demonstrating successful operational management and strategic planning

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only shortlisted candidates will be notified.

Registration Number: R22108956

EA Licence No: 20C0426 (Elitez & Associates Pte Ltd)

Job Description

• Handling incoming and outgoing calls pertaining to residents' queries / feedback;
• Assist in cases creation in the system;
• Follow up with residents on the progress of the cases that have been attended by the estate team or other department (case by case) prior closing it in the system;
• Liaise with other team members from other departments pertaining to the feedback or queries cases;
• Any other duties assigned by the supervisor.

Job Requirements

• Must possess clear speaking voice and strong verbal communication skills;
• Proficient in English and/or other language / dialect to converse effectively with residents in Singapore;
• IT savvy;
• Able to work independently and also a team player;
• Fresh graduates with no work experience are welcome to apply as training is provided;
• Working Hours :4 Weekdays between Mondays to Fridays either 8am to 1230pm (for AM shift) OR 1230pm to 5pm (for PM shift) including 1 OFF day and Every Saturdays: 8am to 1pm.

Only shortlisted candidates will be notified.