The Executive will be responsible in the administrative, management and coordination of the clinical quality, patient safety, clinical risk, quality improvement programmes, and Healthcare Performance Office (HPO) activities across Yishun Health (YH). The Senior Executive will take on the supervisory role in guiding the junior Executive in CQPV activities.
MAJOR DUTIES AND RESPONSIBILITIES
(A) SPECIFIC
1. Perform the administrative, management and coordination of the YH's patient safety, clinical risk, quality improvement programmes, and HPO activities such as mortality and morbidity review, clinical quality review, focused clinical audits, clinical indicators analysis and reporting, hospital incident reporting, serious reportable events (SRE) and patient safety walkabouts.
2. Identify clinical issues by various means, e. g., case review, incident reporting. clinical quality data analytics, which may require escalation and further investigations and subsequent recommendation development and implementation by working with relevant stakeholders to facilitate quality improvement initiatives in YH.
3. Collect, analyse and monitor the performance for clinical indicators of the hospital, committees, departments, HPO and provide updates to the relevant stakeholders in a timely manner. To integrate and provide data analytics for clearer oversight and support clinical decision-making capabilities to improve clinical care.
4. Provide secretariat support to YH Clinical Board and its Quality Assurance subcommittees, SRE committee and HPO Chair within YH. Work with relevant internal and external stakeholders to resolve these issues and ensure high standards of clinical practice. Manage the investigations with various departments and reporting of corrective actions and recommendations to Ministry of Health, when required.
5. Manage Patient Safety Collaboration Workgroup such as Speaking up for Safety and Implementing Reliability for Safer Healthcare. Point of contact for the Cognitive Institute.
6. Participate in clinical risk management programmes within YH
7. Support, coordinate and manage patient safety programmes and workshops, and engagement of the clinical quality initiatives, e. g., Human Factors Workshop for the optimal participation, Clinical Practice Improvement Programme, Harm Reduction Collaborative initiatives etc. across YH and National Healthcare Group to ensure sustainability.
8. Prepare annual Clinical Board paper and presentation related to the Quality Assurance subcommittees, when required.
9. Adopting best practices as well as collaborating with relevant external and internal stakeholders. Inculcate a culture of clinical quality and patient safety, which may include raising staff awareness of quality improvement initiatives.
10. Advance the profile of CQPV in the areas of quality improvement and patient safety across YH.
(B) GENERAL
1. Perform other duties as assigned by the Reporting Officer and Assistant Chairman Medical Board, CQPV.
2. Embrace continuous improvement as our way of life by improving and refining work performance on a daily basis.
3. Senior Executive will take on the supervisory roles or special projects, as directed by supervisor and Assistant Chairman Medical Board, CQPV
JOB REQUIREMENTS
EDUCATION TRAINING AND EXPERIENCE
- Degree in medical, nursing or allied health profession or equivalent
- Post-graduate qualifications in management or healthcare administration or public health preferred
- Minimum 2 years of healthcare experience or relevant experience in other settings
- Proficient in Microsoft Office applications
- Team player, good interpersonal and communication (verbal and written) skills
PROFESSIONAL LICENCE
Clinical Practice Healthcare Qualification certification preferred
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